Complaints & Recalls
Official Safety Recalls - Important!
51 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRH-20
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUL-97
Recall Date: Sep 18, 2019
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I PURCHASED A 2020 SUBARU OUTBACK ONE WEEK AGO (JAN 30, 2020) TODAY I HAVE 700 MILES AND AFTER HEARING OF CHARGES AGAINST SUBARU FOR PRODUCING DEFECTIVE WINDSHIELDS I INSPECTED MINE AND I NOTICED A 2' LONG WINDSHIELD CRACK ON LOWER DRIVERS SIDE. I'M CONCERNED THAT IT MAY SPREAD LATER TO IMPEDE MY VISION, BUT WANTED TO GO ON RECORD THAT THIS DEFECT EXISTS.
Corrective Action:
I PURCHASED A 2020 SUBARU OUTBACK ONE WEEK AGO (JAN 30, 2020) TODAY I HAVE 700 MILES AND AFTER HEARING OF CHARGES AGAINST SUBARU FOR PRODUCING DEFECTIVE WINDSHIELDS I INSPECTED MINE AND I NOTICED A 2' LONG WINDSHIELD CRACK ON LOWER DRIVERS SIDE. I'M CONCERNED THAT IT MAY SPREAD LATER TO IMPEDE MY VISION, BUT WANTED TO GO ON RECORD THAT THIS DEFECT EXISTS.
Additional Notes:
I PURCHASED A 2020 SUBARU OUTBACK ONE WEEK AGO (JAN 30, 2020) TODAY I HAVE 700 MILES AND AFTER HEARING OF CHARGES AGAINST SUBARU FOR PRODUCING DEFECTIVE WINDSHIELDS I INSPECTED MINE AND I NOTICED A 2' LONG WINDSHIELD CRACK ON LOWER DRIVERS SIDE. I'M CONCERNED THAT IT MAY SPREAD LATER TO IMPEDE MY VISION, BUT WANTED TO GO ON RECORD THAT THIS DEFECT EXISTS.
Mfg Campaign: 11307483
Recall Date: Feb 6, 2020
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE STOPPED, THE STEERING CEASED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT THE FAILURE WAS ALSO EXPERIENCED WHILE DRIVING AT APPROXIMATELY 20 MPH, WITH THE STEERING BEING DIFFICULT TO OPERATE. NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO STOHLMAN SUBARU SERVICE LOCATED AT 8435 LEESBURG PIKE, VIENNA, VA 22182 AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 2,300.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE STOPPED, THE STEERING CEASED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT THE FAILURE WAS ALSO EXPERIENCED WHILE DRIVING AT APPROXIMATELY 20 MPH, WITH THE STEERING BEING DIFFICULT TO OPERATE. NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO STOHLMAN SUBARU SERVICE LOCATED AT 8435 LEESBURG PIKE, VIENNA, VA 22182 AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 2,300.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE STOPPED, THE STEERING CEASED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT THE FAILURE WAS ALSO EXPERIENCED WHILE DRIVING AT APPROXIMATELY 20 MPH, WITH THE STEERING BEING DIFFICULT TO OPERATE. NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO STOHLMAN SUBARU SERVICE LOCATED AT 8435 LEESBURG PIKE, VIENNA, VA 22182 AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 2,300.
Mfg Campaign: 11307232
Recall Date: Feb 5, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE WINDSHIELD IS TOO FRAGILE. I'VE OWNED THIS CAR FOR LESS THAN 4 MONTHS, HAVE ALREADY HAD MY WINDSHIELD REPLACED ONCE. LITERALLY 2 WEEKS AFTER REPLACEMENT, ANOTHER CRACK. I DIDN'T EVEN HEAR A ROCK HIT THE WINDSHIELD. I WAS DRIVING OFF THE EXIT OF A FREEWAY, NO ONE IN FRONT OF ME, I HEARD A SMALL CRACKING NOISE. I NOTICED A BULLSEYE CRACK ON THE PASSENGER SIDE. IF THE GLASS CAN'T EVEN SUSTAIN A SMALL ROCK HITTING IT (SO SMALL THAT I DIDNT EVEN HEAR IT HIT THE WINDSHIELD) HOW DOES THIS GLASS HOLD UP IN ACCIDENTS?
Corrective Action:
THE WINDSHIELD IS TOO FRAGILE. I'VE OWNED THIS CAR FOR LESS THAN 4 MONTHS, HAVE ALREADY HAD MY WINDSHIELD REPLACED ONCE. LITERALLY 2 WEEKS AFTER REPLACEMENT, ANOTHER CRACK. I DIDN'T EVEN HEAR A ROCK HIT THE WINDSHIELD. I WAS DRIVING OFF THE EXIT OF A FREEWAY, NO ONE IN FRONT OF ME, I HEARD A SMALL CRACKING NOISE. I NOTICED A BULLSEYE CRACK ON THE PASSENGER SIDE. IF THE GLASS CAN'T EVEN SUSTAIN A SMALL ROCK HITTING IT (SO SMALL THAT I DIDNT EVEN HEAR IT HIT THE WINDSHIELD) HOW DOES THIS GLASS HOLD UP IN ACCIDENTS?
Additional Notes:
THE WINDSHIELD IS TOO FRAGILE. I'VE OWNED THIS CAR FOR LESS THAN 4 MONTHS, HAVE ALREADY HAD MY WINDSHIELD REPLACED ONCE. LITERALLY 2 WEEKS AFTER REPLACEMENT, ANOTHER CRACK. I DIDN'T EVEN HEAR A ROCK HIT THE WINDSHIELD. I WAS DRIVING OFF THE EXIT OF A FREEWAY, NO ONE IN FRONT OF ME, I HEARD A SMALL CRACKING NOISE. I NOTICED A BULLSEYE CRACK ON THE PASSENGER SIDE. IF THE GLASS CAN'T EVEN SUSTAIN A SMALL ROCK HITTING IT (SO SMALL THAT I DIDNT EVEN HEAR IT HIT THE WINDSHIELD) HOW DOES THIS GLASS HOLD UP IN ACCIDENTS?
Mfg Campaign: 11306386
Recall Date: Jan 31, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CRACKED WINDSHIELD FOR NO APPARENT REASON. PARKED THE CAR IN THE GARAGE WITH NO CRACK IN THE WINDOW CAME OUT IN THE MORNING AND WINDSHIELD WAS CRACKED. DEALERSHIP WILL NOT COVERUNDER WARRANTY.
Corrective Action:
CRACKED WINDSHIELD FOR NO APPARENT REASON. PARKED THE CAR IN THE GARAGE WITH NO CRACK IN THE WINDOW CAME OUT IN THE MORNING AND WINDSHIELD WAS CRACKED. DEALERSHIP WILL NOT COVERUNDER WARRANTY.
Additional Notes:
CRACKED WINDSHIELD FOR NO APPARENT REASON. PARKED THE CAR IN THE GARAGE WITH NO CRACK IN THE WINDOW CAME OUT IN THE MORNING AND WINDSHIELD WAS CRACKED. DEALERSHIP WILL NOT COVERUNDER WARRANTY.
Mfg Campaign: 11302466
Recall Date: Jan 28, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CAR HAS ~1000 MILES. THE WINDSHIELD SPONTANEOUSLY CRACKED ON THE PASSENGER SIDE. NO CHIPS OR IMPACT. CAR WAS NOT IN MOTION. JUST WOKE UP ONE MORNING AND NOTICED IT WAS CRACKED. THIS APPEARS TO BE A COMMON PROBLEM WITH SUBARU CARS. MULTIPLE REPORTS AND CLASS ACTION LAWSUITS.
Corrective Action:
CAR HAS ~1000 MILES. THE WINDSHIELD SPONTANEOUSLY CRACKED ON THE PASSENGER SIDE. NO CHIPS OR IMPACT. CAR WAS NOT IN MOTION. JUST WOKE UP ONE MORNING AND NOTICED IT WAS CRACKED. THIS APPEARS TO BE A COMMON PROBLEM WITH SUBARU CARS. MULTIPLE REPORTS AND CLASS ACTION LAWSUITS.
Additional Notes:
CAR HAS ~1000 MILES. THE WINDSHIELD SPONTANEOUSLY CRACKED ON THE PASSENGER SIDE. NO CHIPS OR IMPACT. CAR WAS NOT IN MOTION. JUST WOKE UP ONE MORNING AND NOTICED IT WAS CRACKED. THIS APPEARS TO BE A COMMON PROBLEM WITH SUBARU CARS. MULTIPLE REPORTS AND CLASS ACTION LAWSUITS.
Mfg Campaign: 11302134
Recall Date: Jan 26, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD SPONTANEOUSLY CRACKED FOR NO REASON. WHEN RETURNING HOME, NOTICED A 15 INCH CRACK RISING FROM THE LOWER PASSENGER-SIDE EDGE OF THE WINDSHIELD, RISING UNDER THE WIPERS AND TOWARDS THE CENTER OF THE WINDSHIELD. THE CAR HAD PREVIOUSLY BEEN PARKED OUTDOORS UNDER OVERCAST SKIES (NOT HOT), AND THERE WAS NO IMPACT TO THE WINDSHIELD WHILE DRIVING. (NOR DO I RECALL ANY WINDSHIELD IMPACTS AT ANY TIME SINCE PURCHASING THE CAR) THE CRACK SIMPLY APPEARED. IT WAS NOT PRESENT 10 MINUTES PRIOR WHEN MY SON GOT INTO THE CAR.
Corrective Action:
THE WINDSHIELD SPONTANEOUSLY CRACKED FOR NO REASON. WHEN RETURNING HOME, NOTICED A 15 INCH CRACK RISING FROM THE LOWER PASSENGER-SIDE EDGE OF THE WINDSHIELD, RISING UNDER THE WIPERS AND TOWARDS THE CENTER OF THE WINDSHIELD. THE CAR HAD PREVIOUSLY BEEN PARKED OUTDOORS UNDER OVERCAST SKIES (NOT HOT), AND THERE WAS NO IMPACT TO THE WINDSHIELD WHILE DRIVING. (NOR DO I RECALL ANY WINDSHIELD IMPACTS AT ANY TIME SINCE PURCHASING THE CAR) THE CRACK SIMPLY APPEARED. IT WAS NOT PRESENT 10 MINUTES PRIOR WHEN MY SON GOT INTO THE CAR.
Additional Notes:
THE WINDSHIELD SPONTANEOUSLY CRACKED FOR NO REASON. WHEN RETURNING HOME, NOTICED A 15 INCH CRACK RISING FROM THE LOWER PASSENGER-SIDE EDGE OF THE WINDSHIELD, RISING UNDER THE WIPERS AND TOWARDS THE CENTER OF THE WINDSHIELD. THE CAR HAD PREVIOUSLY BEEN PARKED OUTDOORS UNDER OVERCAST SKIES (NOT HOT), AND THERE WAS NO IMPACT TO THE WINDSHIELD WHILE DRIVING. (NOR DO I RECALL ANY WINDSHIELD IMPACTS AT ANY TIME SINCE PURCHASING THE CAR) THE CRACK SIMPLY APPEARED. IT WAS NOT PRESENT 10 MINUTES PRIOR WHEN MY SON GOT INTO THE CAR.
Mfg Campaign: 11301720
Recall Date: Jan 24, 2020
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVING ON HIGHWAY, 65 MPH. HEAR A SMALL "CLICK." LOOK OVER AND DISCOVER A 6" CRACK IN THE WINDSHIELD. I'VE BEEN DRIVING FOR 40 YEAR AND KNOW WHAT IT SOUNDS LIKE WHEN A STONE HITS THE WINDSHIELD. THIS WASN'T A STONE.
Corrective Action:
DRIVING ON HIGHWAY, 65 MPH. HEAR A SMALL "CLICK." LOOK OVER AND DISCOVER A 6" CRACK IN THE WINDSHIELD. I'VE BEEN DRIVING FOR 40 YEAR AND KNOW WHAT IT SOUNDS LIKE WHEN A STONE HITS THE WINDSHIELD. THIS WASN'T A STONE.
Additional Notes:
DRIVING ON HIGHWAY, 65 MPH. HEAR A SMALL "CLICK." LOOK OVER AND DISCOVER A 6" CRACK IN THE WINDSHIELD. I'VE BEEN DRIVING FOR 40 YEAR AND KNOW WHAT IT SOUNDS LIKE WHEN A STONE HITS THE WINDSHIELD. THIS WASN'T A STONE.
Mfg Campaign: 11301273
Recall Date: Jan 22, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED ON PASSENGER SIDE FROM BENEATH THE WIPER BLADE UP ABOUT 12-15 INCHES. VERY SMALL CHIP ABOUT 2 INCHES FROM THE BOTTOM OF THE WINDSHIELD ALONG THE CRACK. DO NOT REMEMBER BEING HIT BY DEBRIS. EVEN SO IT WOULD HAVE BEEN A VERY SMALL PEBBLE AND I BELIEVE IT SHOULD NOT HAVE CAUSED THE WINDSHIELD TO CRACK. SEEMS EXTREMELY WEAK. NOT SURE IF THE NEW 2020 OUTBACKS HAVE THE SAME WINDSHIELD ISSUE AS THE 2017-2019 BUT IT SEEMS TO HAVE A LOT OF SIMILARITIES WITH MANY OTHER CONSUMERS AND THE CLASS ACTION LAWSUITS AGAINST SUBARU FOR THIS REASON.
Corrective Action:
WINDSHIELD CRACKED ON PASSENGER SIDE FROM BENEATH THE WIPER BLADE UP ABOUT 12-15 INCHES. VERY SMALL CHIP ABOUT 2 INCHES FROM THE BOTTOM OF THE WINDSHIELD ALONG THE CRACK. DO NOT REMEMBER BEING HIT BY DEBRIS. EVEN SO IT WOULD HAVE BEEN A VERY SMALL PEBBLE AND I BELIEVE IT SHOULD NOT HAVE CAUSED THE WINDSHIELD TO CRACK. SEEMS EXTREMELY WEAK. NOT SURE IF THE NEW 2020 OUTBACKS HAVE THE SAME WINDSHIELD ISSUE AS THE 2017-2019 BUT IT SEEMS TO HAVE A LOT OF SIMILARITIES WITH MANY OTHER CONSUMERS AND THE CLASS ACTION LAWSUITS AGAINST SUBARU FOR THIS REASON.
Additional Notes:
WINDSHIELD CRACKED ON PASSENGER SIDE FROM BENEATH THE WIPER BLADE UP ABOUT 12-15 INCHES. VERY SMALL CHIP ABOUT 2 INCHES FROM THE BOTTOM OF THE WINDSHIELD ALONG THE CRACK. DO NOT REMEMBER BEING HIT BY DEBRIS. EVEN SO IT WOULD HAVE BEEN A VERY SMALL PEBBLE AND I BELIEVE IT SHOULD NOT HAVE CAUSED THE WINDSHIELD TO CRACK. SEEMS EXTREMELY WEAK. NOT SURE IF THE NEW 2020 OUTBACKS HAVE THE SAME WINDSHIELD ISSUE AS THE 2017-2019 BUT IT SEEMS TO HAVE A LOT OF SIMILARITIES WITH MANY OTHER CONSUMERS AND THE CLASS ACTION LAWSUITS AGAINST SUBARU FOR THIS REASON.
Mfg Campaign: 11300781
Recall Date: Jan 21, 2020
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
GOT INTO THE CAR , SHUT THE DOOR AND THE REAR WINDOW SHATTERED. THE CAR IS TWO WEEKS OLD.
Corrective Action:
GOT INTO THE CAR , SHUT THE DOOR AND THE REAR WINDOW SHATTERED. THE CAR IS TWO WEEKS OLD.
Additional Notes:
GOT INTO THE CAR , SHUT THE DOOR AND THE REAR WINDOW SHATTERED. THE CAR IS TWO WEEKS OLD.
Mfg Campaign: 11298547
Recall Date: Jan 11, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FRONT WINDSHIELD SPONTANEOUSLY CRACKED DURING NORMAL DRIVING MODE
Corrective Action:
FRONT WINDSHIELD SPONTANEOUSLY CRACKED DURING NORMAL DRIVING MODE
Additional Notes:
FRONT WINDSHIELD SPONTANEOUSLY CRACKED DURING NORMAL DRIVING MODE
Mfg Campaign: 11298555
Recall Date: Jan 11, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE FRONT WINDSHIELD OF THE CAR CRACKED WHILE THE CAR WAS PARKED IN A PARKING LOT THAT HAD NO TREES OR OBJECTS THAT COULD HAVE HIT IN THE LOCATION IT CRACKED.
Corrective Action:
THE FRONT WINDSHIELD OF THE CAR CRACKED WHILE THE CAR WAS PARKED IN A PARKING LOT THAT HAD NO TREES OR OBJECTS THAT COULD HAVE HIT IN THE LOCATION IT CRACKED.
Additional Notes:
THE FRONT WINDSHIELD OF THE CAR CRACKED WHILE THE CAR WAS PARKED IN A PARKING LOT THAT HAD NO TREES OR OBJECTS THAT COULD HAVE HIT IN THE LOCATION IT CRACKED.
Mfg Campaign: 11297806
Recall Date: Jan 7, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD SPONTANEOUSLY CRACKED. ON 12/30/2020 MY WIFE AND I DROVE UP INTO MOUNTAINS TO SPEND NEW YEARS EVE CAMPING. ASCENT WAS 6000+ FEET WITH A SHARP TEMPERATURE CHANGE. TWO CRACKS APPEARED BELOW THE WINDSHIELD WIPERS, THEN JOINED INTO ONE AND SPREAD FURTHER UP THE WINDSHIELD. THE CRACK SEEMED TO OCCUR SHORTLY AFTER TURNING ON THE DEFROST FUNCTION. WE NOTICED THE CRACK WHILE STOPPED. NOTHING HIT THE WINDSHIELD. I TOOK THE CAR TO OUR DEALER, BOB BAKER SUBARY IN CARLSBAD, CA, BUT THEY DENIED ANY RESPONSIBILITY FOR THE CRACK. THE SERVICE MANAGER SAID IT WAS FROM A ROCK AND HE COULD TELL BECAUSE HE HAS 35 YEARS OF EXPERIENCE. YET HE FAILED TO ASK A SINGLE QUESTION OF WHEN, WHERE OR HOW IT OCCURRED.
Corrective Action:
WINDSHIELD SPONTANEOUSLY CRACKED. ON 12/30/2020 MY WIFE AND I DROVE UP INTO MOUNTAINS TO SPEND NEW YEARS EVE CAMPING. ASCENT WAS 6000+ FEET WITH A SHARP TEMPERATURE CHANGE. TWO CRACKS APPEARED BELOW THE WINDSHIELD WIPERS, THEN JOINED INTO ONE AND SPREAD FURTHER UP THE WINDSHIELD. THE CRACK SEEMED TO OCCUR SHORTLY AFTER TURNING ON THE DEFROST FUNCTION. WE NOTICED THE CRACK WHILE STOPPED. NOTHING HIT THE WINDSHIELD. I TOOK THE CAR TO OUR DEALER, BOB BAKER SUBARY IN CARLSBAD, CA, BUT THEY DENIED ANY RESPONSIBILITY FOR THE CRACK. THE SERVICE MANAGER SAID IT WAS FROM A ROCK AND HE COULD TELL BECAUSE HE HAS 35 YEARS OF EXPERIENCE. YET HE FAILED TO ASK A SINGLE QUESTION OF WHEN, WHERE OR HOW IT OCCURRED.
Additional Notes:
WINDSHIELD SPONTANEOUSLY CRACKED. ON 12/30/2020 MY WIFE AND I DROVE UP INTO MOUNTAINS TO SPEND NEW YEARS EVE CAMPING. ASCENT WAS 6000+ FEET WITH A SHARP TEMPERATURE CHANGE. TWO CRACKS APPEARED BELOW THE WINDSHIELD WIPERS, THEN JOINED INTO ONE AND SPREAD FURTHER UP THE WINDSHIELD. THE CRACK SEEMED TO OCCUR SHORTLY AFTER TURNING ON THE DEFROST FUNCTION. WE NOTICED THE CRACK WHILE STOPPED. NOTHING HIT THE WINDSHIELD. I TOOK THE CAR TO OUR DEALER, BOB BAKER SUBARY IN CARLSBAD, CA, BUT THEY DENIED ANY RESPONSIBILITY FOR THE CRACK. THE SERVICE MANAGER SAID IT WAS FROM A ROCK AND HE COULD TELL BECAUSE HE HAS 35 YEARS OF EXPERIENCE. YET HE FAILED TO ASK A SINGLE QUESTION OF WHEN, WHERE OR HOW IT OCCURRED.
Mfg Campaign: 11297214
Recall Date: Jan 5, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE CAR WAS PARKED ON 12/28.2019 IN PERFECT CONDITION AS NEW. UPON ENTERING THE VEHICLE AT 11:50AM ON 12/29/2019 IT WAS OBVIOUS THAT THE WINDSHIELD HAD CRACKED OVERNIGHT. THE CRACK IS 24 INCHES IN LENGTH AND RUNS FROM THE BOTTOM DRIVERS SIDE UNDER THE LEFT SIDE OF THE WINDSHIELD WIPER HEADING IN AN UPWARD DIRECTION THEN TURNS TOWARD THE RIGHT SIDE OF THE VEHICLE AT AN ELEVATION OF ONE THIRD THE HEIGHT OF THE WINDSHIELD. THE VEHICLE WAS PARKED AND STATIONARY WHEN THIS OCCURRED. I HAVE BEEN EXCLUSIVELY THE SOLE DRIVER OF THIS VEHICLE FOR ALL OF ITS 2260 MILES. THE WINDSHIELD HAS NEVER BEEN STRUCK BY AN OBJECT.THE VEHICLE WAS PURCHASED NEW BY ME ON 10/31/2019.
Corrective Action:
THE CAR WAS PARKED ON 12/28.2019 IN PERFECT CONDITION AS NEW. UPON ENTERING THE VEHICLE AT 11:50AM ON 12/29/2019 IT WAS OBVIOUS THAT THE WINDSHIELD HAD CRACKED OVERNIGHT. THE CRACK IS 24 INCHES IN LENGTH AND RUNS FROM THE BOTTOM DRIVERS SIDE UNDER THE LEFT SIDE OF THE WINDSHIELD WIPER HEADING IN AN UPWARD DIRECTION THEN TURNS TOWARD THE RIGHT SIDE OF THE VEHICLE AT AN ELEVATION OF ONE THIRD THE HEIGHT OF THE WINDSHIELD. THE VEHICLE WAS PARKED AND STATIONARY WHEN THIS OCCURRED. I HAVE BEEN EXCLUSIVELY THE SOLE DRIVER OF THIS VEHICLE FOR ALL OF ITS 2260 MILES. THE WINDSHIELD HAS NEVER BEEN STRUCK BY AN OBJECT.THE VEHICLE WAS PURCHASED NEW BY ME ON 10/31/2019.
Additional Notes:
THE CAR WAS PARKED ON 12/28.2019 IN PERFECT CONDITION AS NEW. UPON ENTERING THE VEHICLE AT 11:50AM ON 12/29/2019 IT WAS OBVIOUS THAT THE WINDSHIELD HAD CRACKED OVERNIGHT. THE CRACK IS 24 INCHES IN LENGTH AND RUNS FROM THE BOTTOM DRIVERS SIDE UNDER THE LEFT SIDE OF THE WINDSHIELD WIPER HEADING IN AN UPWARD DIRECTION THEN TURNS TOWARD THE RIGHT SIDE OF THE VEHICLE AT AN ELEVATION OF ONE THIRD THE HEIGHT OF THE WINDSHIELD. THE VEHICLE WAS PARKED AND STATIONARY WHEN THIS OCCURRED. I HAVE BEEN EXCLUSIVELY THE SOLE DRIVER OF THIS VEHICLE FOR ALL OF ITS 2260 MILES. THE WINDSHIELD HAS NEVER BEEN STRUCK BY AN OBJECT.THE VEHICLE WAS PURCHASED NEW BY ME ON 10/31/2019.
Mfg Campaign: 11291885
Recall Date: Dec 29, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
POOR REAR CAMERA VISIBILITY, LEADING ME TO NEARLY HIT GAS PUMPS
Corrective Action:
POOR REAR CAMERA VISIBILITY, LEADING ME TO NEARLY HIT GAS PUMPS
Additional Notes:
POOR REAR CAMERA VISIBILITY, LEADING ME TO NEARLY HIT GAS PUMPS
Mfg Campaign: 11291705
Recall Date: Dec 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
POOR REAR CAMERA VISIBILITY, LEADING ME TO NEARLY HIT GAS PUMPS
Corrective Action:
POOR REAR CAMERA VISIBILITY, LEADING ME TO NEARLY HIT GAS PUMPS
Additional Notes:
POOR REAR CAMERA VISIBILITY, LEADING ME TO NEARLY HIT GAS PUMPS
Mfg Campaign: 11291705
Recall Date: Dec 28, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. THE BACKUP AND FRONT CAMERA ARE DOWNGRADED FROM PREVIOUS MODELS OF OUTBACK.SUBARU OF AMERICA DENIES THIS. THE NIGHT VISIBILITY IS DANGEROUS. THE DEALERSHIP AGREES. I HAVE PURCHASED FOUR OUTBACKS IN SIX YEARS AND I KNOW WHAT I AM TALKING ABOUT. IT IS TOTALLY DANGEROUS AT NIGHT. SUBARU WILL NOT TELL ME IF THEY PLAN TO CHANGE THE CAMERAS OR UPGRADE THE SOFTWARE. ALSO, THE EQUALIZER WILL NOT HOLD ITS SETTING EVERY TIME YOU GET IN THE CAR. I AM SURE THIS IS A SOFTWARE SETTING AS WELL. TO CHANGE THE SETTING, YOU EITHER HAVE TO PULL OFF THE ROAD OR DO IT WHILE DRIVING WHICH CREATES A DANGEROUS MANEUVER.
Corrective Action:
1. THE BACKUP AND FRONT CAMERA ARE DOWNGRADED FROM PREVIOUS MODELS OF OUTBACK.SUBARU OF AMERICA DENIES THIS. THE NIGHT VISIBILITY IS DANGEROUS. THE DEALERSHIP AGREES. I HAVE PURCHASED FOUR OUTBACKS IN SIX YEARS AND I KNOW WHAT I AM TALKING ABOUT. IT IS TOTALLY DANGEROUS AT NIGHT. SUBARU WILL NOT TELL ME IF THEY PLAN TO CHANGE THE CAMERAS OR UPGRADE THE SOFTWARE. ALSO, THE EQUALIZER WILL NOT HOLD ITS SETTING EVERY TIME YOU GET IN THE CAR. I AM SURE THIS IS A SOFTWARE SETTING AS WELL. TO CHANGE THE SETTING, YOU EITHER HAVE TO PULL OFF THE ROAD OR DO IT WHILE DRIVING WHICH CREATES A DANGEROUS MANEUVER.
Additional Notes:
1. THE BACKUP AND FRONT CAMERA ARE DOWNGRADED FROM PREVIOUS MODELS OF OUTBACK.SUBARU OF AMERICA DENIES THIS. THE NIGHT VISIBILITY IS DANGEROUS. THE DEALERSHIP AGREES. I HAVE PURCHASED FOUR OUTBACKS IN SIX YEARS AND I KNOW WHAT I AM TALKING ABOUT. IT IS TOTALLY DANGEROUS AT NIGHT. SUBARU WILL NOT TELL ME IF THEY PLAN TO CHANGE THE CAMERAS OR UPGRADE THE SOFTWARE. ALSO, THE EQUALIZER WILL NOT HOLD ITS SETTING EVERY TIME YOU GET IN THE CAR. I AM SURE THIS IS A SOFTWARE SETTING AS WELL. TO CHANGE THE SETTING, YOU EITHER HAVE TO PULL OFF THE ROAD OR DO IT WHILE DRIVING WHICH CREATES A DANGEROUS MANEUVER.
Mfg Campaign: 11290939
Recall Date: Dec 23, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD FORMED AN 8'' CRACK ON THE OUTSIDE STARTING FROM THE EDGE OF THE PASSENGER SIDE. DIABLO SUBARU OF WALNUT CREEK (2646 N MAIN ST, WALNUT CREEK, CA 94597) INFORMED THE CONTACT TO BRING THE VEHICLE IN TO BE SERVICED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 2,300.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD FORMED AN 8'' CRACK ON THE OUTSIDE STARTING FROM THE EDGE OF THE PASSENGER SIDE. DIABLO SUBARU OF WALNUT CREEK (2646 N MAIN ST, WALNUT CREEK, CA 94597) INFORMED THE CONTACT TO BRING THE VEHICLE IN TO BE SERVICED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 2,300.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD FORMED AN 8'' CRACK ON THE OUTSIDE STARTING FROM THE EDGE OF THE PASSENGER SIDE. DIABLO SUBARU OF WALNUT CREEK (2646 N MAIN ST, WALNUT CREEK, CA 94597) INFORMED THE CONTACT TO BRING THE VEHICLE IN TO BE SERVICED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 2,300.
Mfg Campaign: 11290979
Recall Date: Dec 23, 2019
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE LOW BEAM HEADLIGHTS ARE TOO BRIGHT, OR ANGLED TOO HIGH. I'M CONSTANTLY HAVING OTHER VEHICLES "FLASH" ME AT NIGHT THINKING I HAVE HIGH BEAMS ON. THIS HAS HAPPENED WORTH PEOPLE I KNOW TELLING ME AND STRANGERS. BOTH ON HIGHWAY AND CITY STREETS.
Corrective Action:
THE LOW BEAM HEADLIGHTS ARE TOO BRIGHT, OR ANGLED TOO HIGH. I'M CONSTANTLY HAVING OTHER VEHICLES "FLASH" ME AT NIGHT THINKING I HAVE HIGH BEAMS ON. THIS HAS HAPPENED WORTH PEOPLE I KNOW TELLING ME AND STRANGERS. BOTH ON HIGHWAY AND CITY STREETS.
Additional Notes:
THE LOW BEAM HEADLIGHTS ARE TOO BRIGHT, OR ANGLED TOO HIGH. I'M CONSTANTLY HAVING OTHER VEHICLES "FLASH" ME AT NIGHT THINKING I HAVE HIGH BEAMS ON. THIS HAS HAPPENED WORTH PEOPLE I KNOW TELLING ME AND STRANGERS. BOTH ON HIGHWAY AND CITY STREETS.
Mfg Campaign: 11290658
Recall Date: Dec 21, 2019
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
MY 2020 SUBARU OUTBACK HEADLIGHTS ARE TOO BRIGHT AND APPEAR TO BE AIMED TOO HIGH. DRIVING AT NIGHT IS A VERY REAL PROBLEM DUE TO THE NUMBER OF OTHER DRIVERS WHO KEEP PUTTING ON THEIR HIGH BEAM LIGHTS THINKING MINE ARE ON WHEN THEY ARE NOT.ALSO I CAN SEE MY BEAMS POINTING HIGHER DOWN THE ROAD THEN FOR ANY OTHER CAR I HAVE OWNED. I CONTACTED FIRST THE DEALERSHIP AND THEN SUBARU OF AMERICA, THE DEALER WAS APOLOGETIC AND EXPLAINED THERE ARE NO ADJUSTMENTS TO BE MADE ON THE AIM OF LIGHTS BECAUSE NONE WERE BUILT INTO THE CAR AT THE FACTORY. SUBARU OF AMERICA CONFIRMED THIS WHEN I CONTACTED THEM AND SAID, WITHOUT EVEN SEEING MY PARTICULAR CAR THAT MY HEADLIGHTS ARE ALIGNED PROPERLY AND THERE IS NO WAY TO MAKE ANY ADJUSTMENTS TO BRIGHTNESS OR AIM. THIS IS A HAZARD DUE TO BLINDING ONCOMING DRIVERS AND THEY IN TURN PUTTING THEIR HIGH BEAM LIGHTS ON BLINDING ME. HOW CAN THEY MAKE LIGHTS WITH NO ADJUSTMENT AVAILABLE?
Corrective Action:
MY 2020 SUBARU OUTBACK HEADLIGHTS ARE TOO BRIGHT AND APPEAR TO BE AIMED TOO HIGH. DRIVING AT NIGHT IS A VERY REAL PROBLEM DUE TO THE NUMBER OF OTHER DRIVERS WHO KEEP PUTTING ON THEIR HIGH BEAM LIGHTS THINKING MINE ARE ON WHEN THEY ARE NOT.ALSO I CAN SEE MY BEAMS POINTING HIGHER DOWN THE ROAD THEN FOR ANY OTHER CAR I HAVE OWNED. I CONTACTED FIRST THE DEALERSHIP AND THEN SUBARU OF AMERICA, THE DEALER WAS APOLOGETIC AND EXPLAINED THERE ARE NO ADJUSTMENTS TO BE MADE ON THE AIM OF LIGHTS BECAUSE NONE WERE BUILT INTO THE CAR AT THE FACTORY. SUBARU OF AMERICA CONFIRMED THIS WHEN I CONTACTED THEM AND SAID, WITHOUT EVEN SEEING MY PARTICULAR CAR THAT MY HEADLIGHTS ARE ALIGNED PROPERLY AND THERE IS NO WAY TO MAKE ANY ADJUSTMENTS TO BRIGHTNESS OR AIM. THIS IS A HAZARD DUE TO BLINDING ONCOMING DRIVERS AND THEY IN TURN PUTTING THEIR HIGH BEAM LIGHTS ON BLINDING ME. HOW CAN THEY MAKE LIGHTS WITH NO ADJUSTMENT AVAILABLE?
Additional Notes:
MY 2020 SUBARU OUTBACK HEADLIGHTS ARE TOO BRIGHT AND APPEAR TO BE AIMED TOO HIGH. DRIVING AT NIGHT IS A VERY REAL PROBLEM DUE TO THE NUMBER OF OTHER DRIVERS WHO KEEP PUTTING ON THEIR HIGH BEAM LIGHTS THINKING MINE ARE ON WHEN THEY ARE NOT.ALSO I CAN SEE MY BEAMS POINTING HIGHER DOWN THE ROAD THEN FOR ANY OTHER CAR I HAVE OWNED. I CONTACTED FIRST THE DEALERSHIP AND THEN SUBARU OF AMERICA, THE DEALER WAS APOLOGETIC AND EXPLAINED THERE ARE NO ADJUSTMENTS TO BE MADE ON THE AIM OF LIGHTS BECAUSE NONE WERE BUILT INTO THE CAR AT THE FACTORY. SUBARU OF AMERICA CONFIRMED THIS WHEN I CONTACTED THEM AND SAID, WITHOUT EVEN SEEING MY PARTICULAR CAR THAT MY HEADLIGHTS ARE ALIGNED PROPERLY AND THERE IS NO WAY TO MAKE ANY ADJUSTMENTS TO BRIGHTNESS OR AIM. THIS IS A HAZARD DUE TO BLINDING ONCOMING DRIVERS AND THEY IN TURN PUTTING THEIR HIGH BEAM LIGHTS ON BLINDING ME. HOW CAN THEY MAKE LIGHTS WITH NO ADJUSTMENT AVAILABLE?
Mfg Campaign: 11290255
Recall Date: Dec 20, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
DEC 7TH. LANE CENTERING AND CRUISE CONTROL FUNCTIONS ON. WHILE TRAVELING SOUTH ON I-75 IN THE CENTER LANE MY WIFE MOVED TO THE LEFT LANE TO PASS ANOTHER CAR. AFTER PASSING THE CAR SHE HAD TO FIGHT THE STEERING WHEEL TO STAY IN THE LEFT HAND LANE. AFTER SEVERAL MINUTES SHE TOOK HER HANDS OFF THE WHEEL AND THE CAR VEERED SHARPLY TO THE RIGHT AND ACROSS THE DASHED WHITE LINE INTO THE CENTER LANE. AS SHE RIGHTED HERSELF BACK INTO THE LEFT HAND LANE I REACHED OVER AND TURNED THE LANE CENTERING FUNCTION OFF. ABOUT 15 MINUTES LATER SHE WAS FOLLOWING A BROWN VAN. THE CRUISE CONTROL WAS STILL ON, WAS MAINTAINING A SPEED OF 68 MPH AND SAFE DISTANCE. CRUISE WAS SET AT 70MPH AND DISTANCE AT 4 BARS. THE VAN EXITED THE INTERSTATE AT WHICH TIME THE OUTBACK STARTED A HARD ACCELERATION AND HAD REACHED A SPEED OF 87 MPH BEFORE I REALIZED WHAT WAS HAPPENING AND TURNED OFF CRUISE CONTROL. ACCELERATION FACTOR WAS SET TO NORMAL, I THEN SET IT TO ECO DEC 19TH. CRUISE CONTROL ON, LANE CENTERING ON CRUISE SET AT 70 MPH, DISTANCE AT 2 BARS. PASSED A SEMI THAT WAS DOING LESS THAN 70 MPH. I NOW HAD A PACK BEHIND ME AND ANOTHER PACK A GOOD WAYS IN FRONT OF ME. MOVED BACK INTO THE CENTER LANE WHERE I PASSED THE TRUCK. CRUISE STARTED ACCELERATING, AT 77MPH TURNED THE CRUISE OFF. MY FOOT WAS NOT ON THE ACCELERATOR. CRUISE ACCELERATION WAS STILL ON ECO MODE. SPEED THEN DECREASED AS EXPECTED. I NOW HAVE 2 INSTANTANEOUS OF WHERE THE CRUISE CONTROL ACCELERATED THE VEHICLE PASSED THE SET SPEED. I NOW HAVE 1 INSTANTANEOUS OF WHERE THE VEHICLE WOULD NOT STAY IN ITS LANE. NOTE. I LIKE MY SUBARU OUTBACK VERY MUCH. IT IS QUIET, COMFORTABLE AND EASY TO DRIVE. HOWEVER, I BELIEVE THE INCORRECT FUNCTIONING OF THE VEHICLE ON THE ABOVE TWO DATES WARRANT DOCUMENTATION FOR FURTHER SAFETY INVESTIGATION. NEITHER THE DEALER OR SUBARU HAS YET BEEN INFORMED
Corrective Action:
DEC 7TH. LANE CENTERING AND CRUISE CONTROL FUNCTIONS ON. WHILE TRAVELING SOUTH ON I-75 IN THE CENTER LANE MY WIFE MOVED TO THE LEFT LANE TO PASS ANOTHER CAR. AFTER PASSING THE CAR SHE HAD TO FIGHT THE STEERING WHEEL TO STAY IN THE LEFT HAND LANE. AFTER SEVERAL MINUTES SHE TOOK HER HANDS OFF THE WHEEL AND THE CAR VEERED SHARPLY TO THE RIGHT AND ACROSS THE DASHED WHITE LINE INTO THE CENTER LANE. AS SHE RIGHTED HERSELF BACK INTO THE LEFT HAND LANE I REACHED OVER AND TURNED THE LANE CENTERING FUNCTION OFF. ABOUT 15 MINUTES LATER SHE WAS FOLLOWING A BROWN VAN. THE CRUISE CONTROL WAS STILL ON, WAS MAINTAINING A SPEED OF 68 MPH AND SAFE DISTANCE. CRUISE WAS SET AT 70MPH AND DISTANCE AT 4 BARS. THE VAN EXITED THE INTERSTATE AT WHICH TIME THE OUTBACK STARTED A HARD ACCELERATION AND HAD REACHED A SPEED OF 87 MPH BEFORE I REALIZED WHAT WAS HAPPENING AND TURNED OFF CRUISE CONTROL. ACCELERATION FACTOR WAS SET TO NORMAL, I THEN SET IT TO ECO DEC 19TH. CRUISE CONTROL ON, LANE CENTERING ON CRUISE SET AT 70 MPH, DISTANCE AT 2 BARS. PASSED A SEMI THAT WAS DOING LESS THAN 70 MPH. I NOW HAD A PACK BEHIND ME AND ANOTHER PACK A GOOD WAYS IN FRONT OF ME. MOVED BACK INTO THE CENTER LANE WHERE I PASSED THE TRUCK. CRUISE STARTED ACCELERATING, AT 77MPH TURNED THE CRUISE OFF. MY FOOT WAS NOT ON THE ACCELERATOR. CRUISE ACCELERATION WAS STILL ON ECO MODE. SPEED THEN DECREASED AS EXPECTED. I NOW HAVE 2 INSTANTANEOUS OF WHERE THE CRUISE CONTROL ACCELERATED THE VEHICLE PASSED THE SET SPEED. I NOW HAVE 1 INSTANTANEOUS OF WHERE THE VEHICLE WOULD NOT STAY IN ITS LANE. NOTE. I LIKE MY SUBARU OUTBACK VERY MUCH. IT IS QUIET, COMFORTABLE AND EASY TO DRIVE. HOWEVER, I BELIEVE THE INCORRECT FUNCTIONING OF THE VEHICLE ON THE ABOVE TWO DATES WARRANT DOCUMENTATION FOR FURTHER SAFETY INVESTIGATION. NEITHER THE DEALER OR SUBARU HAS YET BEEN INFORMED
Additional Notes:
DEC 7TH. LANE CENTERING AND CRUISE CONTROL FUNCTIONS ON. WHILE TRAVELING SOUTH ON I-75 IN THE CENTER LANE MY WIFE MOVED TO THE LEFT LANE TO PASS ANOTHER CAR. AFTER PASSING THE CAR SHE HAD TO FIGHT THE STEERING WHEEL TO STAY IN THE LEFT HAND LANE. AFTER SEVERAL MINUTES SHE TOOK HER HANDS OFF THE WHEEL AND THE CAR VEERED SHARPLY TO THE RIGHT AND ACROSS THE DASHED WHITE LINE INTO THE CENTER LANE. AS SHE RIGHTED HERSELF BACK INTO THE LEFT HAND LANE I REACHED OVER AND TURNED THE LANE CENTERING FUNCTION OFF. ABOUT 15 MINUTES LATER SHE WAS FOLLOWING A BROWN VAN. THE CRUISE CONTROL WAS STILL ON, WAS MAINTAINING A SPEED OF 68 MPH AND SAFE DISTANCE. CRUISE WAS SET AT 70MPH AND DISTANCE AT 4 BARS. THE VAN EXITED THE INTERSTATE AT WHICH TIME THE OUTBACK STARTED A HARD ACCELERATION AND HAD REACHED A SPEED OF 87 MPH BEFORE I REALIZED WHAT WAS HAPPENING AND TURNED OFF CRUISE CONTROL. ACCELERATION FACTOR WAS SET TO NORMAL, I THEN SET IT TO ECO DEC 19TH. CRUISE CONTROL ON, LANE CENTERING ON CRUISE SET AT 70 MPH, DISTANCE AT 2 BARS. PASSED A SEMI THAT WAS DOING LESS THAN 70 MPH. I NOW HAD A PACK BEHIND ME AND ANOTHER PACK A GOOD WAYS IN FRONT OF ME. MOVED BACK INTO THE CENTER LANE WHERE I PASSED THE TRUCK. CRUISE STARTED ACCELERATING, AT 77MPH TURNED THE CRUISE OFF. MY FOOT WAS NOT ON THE ACCELERATOR. CRUISE ACCELERATION WAS STILL ON ECO MODE. SPEED THEN DECREASED AS EXPECTED. I NOW HAVE 2 INSTANTANEOUS OF WHERE THE CRUISE CONTROL ACCELERATED THE VEHICLE PASSED THE SET SPEED. I NOW HAVE 1 INSTANTANEOUS OF WHERE THE VEHICLE WOULD NOT STAY IN ITS LANE. NOTE. I LIKE MY SUBARU OUTBACK VERY MUCH. IT IS QUIET, COMFORTABLE AND EASY TO DRIVE. HOWEVER, I BELIEVE THE INCORRECT FUNCTIONING OF THE VEHICLE ON THE ABOVE TWO DATES WARRANT DOCUMENTATION FOR FURTHER SAFETY INVESTIGATION. NEITHER THE DEALER OR SUBARU HAS YET BEEN INFORMED
Mfg Campaign: 11290159
Recall Date: Dec 19, 2019
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