Complaints & Recalls
Official Safety Recalls - Important!
51 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRH-20
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUL-97
Recall Date: Sep 18, 2019
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A LARGE CRACK FORMED ON THE DRIVER SIDE AT EYE LEVEL. I'VE NEVER SEEN A WINDSHIELD BREAK SO SUDDENLY AND ABRUPTLY WHILE DRIVING. IT DISTRACTED ME FOR ABOUT 10 SECONDS AS I WAS WATCHING THE CRACK GET LARGER. I WAS DRIVING AT 50 MILES PER HOUR ON THE ADAPTIVE CRUISE CONTROL. THE CRUISE CONTROL LOST VISIBILITY AND TURNED OFF IMMEDIATELY. FROM MY UNDERSTANDING THE WINDSHIELDS ARE MADE TO MEET THE MINIMUM REQUIREMENTS TO SAVE COSTS. SUBARU DOES NOT COVER WINDSHIELDS AND THE EYE SIGHT CALIBRATION IS WAY TOO EXPENSIVE FOR ME TO TAKE ON PERSONALLY. A COMPANY WHOSE REPUTATION IS BUILT ON SAFETY SHOULD NOT BE CUTTING CORNERS ON THE WINDSHIELDS.
Corrective Action:
A LARGE CRACK FORMED ON THE DRIVER SIDE AT EYE LEVEL. I'VE NEVER SEEN A WINDSHIELD BREAK SO SUDDENLY AND ABRUPTLY WHILE DRIVING. IT DISTRACTED ME FOR ABOUT 10 SECONDS AS I WAS WATCHING THE CRACK GET LARGER. I WAS DRIVING AT 50 MILES PER HOUR ON THE ADAPTIVE CRUISE CONTROL. THE CRUISE CONTROL LOST VISIBILITY AND TURNED OFF IMMEDIATELY. FROM MY UNDERSTANDING THE WINDSHIELDS ARE MADE TO MEET THE MINIMUM REQUIREMENTS TO SAVE COSTS. SUBARU DOES NOT COVER WINDSHIELDS AND THE EYE SIGHT CALIBRATION IS WAY TOO EXPENSIVE FOR ME TO TAKE ON PERSONALLY. A COMPANY WHOSE REPUTATION IS BUILT ON SAFETY SHOULD NOT BE CUTTING CORNERS ON THE WINDSHIELDS.
Additional Notes:
A LARGE CRACK FORMED ON THE DRIVER SIDE AT EYE LEVEL. I'VE NEVER SEEN A WINDSHIELD BREAK SO SUDDENLY AND ABRUPTLY WHILE DRIVING. IT DISTRACTED ME FOR ABOUT 10 SECONDS AS I WAS WATCHING THE CRACK GET LARGER. I WAS DRIVING AT 50 MILES PER HOUR ON THE ADAPTIVE CRUISE CONTROL. THE CRUISE CONTROL LOST VISIBILITY AND TURNED OFF IMMEDIATELY. FROM MY UNDERSTANDING THE WINDSHIELDS ARE MADE TO MEET THE MINIMUM REQUIREMENTS TO SAVE COSTS. SUBARU DOES NOT COVER WINDSHIELDS AND THE EYE SIGHT CALIBRATION IS WAY TOO EXPENSIVE FOR ME TO TAKE ON PERSONALLY. A COMPANY WHOSE REPUTATION IS BUILT ON SAFETY SHOULD NOT BE CUTTING CORNERS ON THE WINDSHIELDS.
Mfg Campaign: 11320165
Recall Date: Apr 3, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
FRONT WINDSHIELD CRACKED HALFWAY ACROSS THE GLASS AFTER A PEBBLE KICKED UP WHILE DRIVING ON THE HIGHWAY. THE CRACK SPIDERED OUT ON ITS OWN ACROSS THE ENTIRE FRONT WINDSHIELD WITHIN FIVE HOURS. CAMERA ON WINDSHIELD NOW HAS TO BE RECALIBRATED OTHERWISE WILL NOT FUNCTION PROPERLY.
Corrective Action:
FRONT WINDSHIELD CRACKED HALFWAY ACROSS THE GLASS AFTER A PEBBLE KICKED UP WHILE DRIVING ON THE HIGHWAY. THE CRACK SPIDERED OUT ON ITS OWN ACROSS THE ENTIRE FRONT WINDSHIELD WITHIN FIVE HOURS. CAMERA ON WINDSHIELD NOW HAS TO BE RECALIBRATED OTHERWISE WILL NOT FUNCTION PROPERLY.
Additional Notes:
FRONT WINDSHIELD CRACKED HALFWAY ACROSS THE GLASS AFTER A PEBBLE KICKED UP WHILE DRIVING ON THE HIGHWAY. THE CRACK SPIDERED OUT ON ITS OWN ACROSS THE ENTIRE FRONT WINDSHIELD WITHIN FIVE HOURS. CAMERA ON WINDSHIELD NOW HAS TO BE RECALIBRATED OTHERWISE WILL NOT FUNCTION PROPERLY.
Mfg Campaign: 11320099
Recall Date: Apr 2, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FRONT WINDSHIELD CRACKED HALFWAY ACROSS THE GLASS AFTER A PEBBLE KICKED UP WHILE DRIVING ON THE HIGHWAY. THE CRACK SPIDERED OUT ON ITS OWN ACROSS THE ENTIRE FRONT WINDSHIELD WITHIN FIVE HOURS. CAMERA ON WINDSHIELD NOW HAS TO BE RECALIBRATED OTHERWISE WILL NOT FUNCTION PROPERLY.
Corrective Action:
FRONT WINDSHIELD CRACKED HALFWAY ACROSS THE GLASS AFTER A PEBBLE KICKED UP WHILE DRIVING ON THE HIGHWAY. THE CRACK SPIDERED OUT ON ITS OWN ACROSS THE ENTIRE FRONT WINDSHIELD WITHIN FIVE HOURS. CAMERA ON WINDSHIELD NOW HAS TO BE RECALIBRATED OTHERWISE WILL NOT FUNCTION PROPERLY.
Additional Notes:
FRONT WINDSHIELD CRACKED HALFWAY ACROSS THE GLASS AFTER A PEBBLE KICKED UP WHILE DRIVING ON THE HIGHWAY. THE CRACK SPIDERED OUT ON ITS OWN ACROSS THE ENTIRE FRONT WINDSHIELD WITHIN FIVE HOURS. CAMERA ON WINDSHIELD NOW HAS TO BE RECALIBRATED OTHERWISE WILL NOT FUNCTION PROPERLY.
Mfg Campaign: 11320099
Recall Date: Apr 2, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRONT WINDSHIELD CRACKED HALFWAY ACROSS THE GLASS AFTER A PEBBLE KICKED UP WHILE DRIVING ON THE HIGHWAY. THE CRACK SPIDERED OUT ON ITS OWN ACROSS THE ENTIRE FRONT WINDSHIELD WITHIN FIVE HOURS. CAMERA ON WINDSHIELD NOW HAS TO BE RECALIBRATED OTHERWISE WILL NOT FUNCTION PROPERLY.
Corrective Action:
FRONT WINDSHIELD CRACKED HALFWAY ACROSS THE GLASS AFTER A PEBBLE KICKED UP WHILE DRIVING ON THE HIGHWAY. THE CRACK SPIDERED OUT ON ITS OWN ACROSS THE ENTIRE FRONT WINDSHIELD WITHIN FIVE HOURS. CAMERA ON WINDSHIELD NOW HAS TO BE RECALIBRATED OTHERWISE WILL NOT FUNCTION PROPERLY.
Additional Notes:
FRONT WINDSHIELD CRACKED HALFWAY ACROSS THE GLASS AFTER A PEBBLE KICKED UP WHILE DRIVING ON THE HIGHWAY. THE CRACK SPIDERED OUT ON ITS OWN ACROSS THE ENTIRE FRONT WINDSHIELD WITHIN FIVE HOURS. CAMERA ON WINDSHIELD NOW HAS TO BE RECALIBRATED OTHERWISE WILL NOT FUNCTION PROPERLY.
Mfg Campaign: 11320099
Recall Date: Apr 2, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE CAR HAS A FAULTY ELECTRONIC SYSTEM THAT CONTROLS THE STABILITY AND THE ADAPTIVE CRUISE CONTROL. TRANSMISSION ALSO NEEDS REPLACEMENT. PROBLEMS HAPPEN AT HIGH SPEED ON FREEWAYS. DOCUMENTED THE PROBLEM WITH VARIOUS YOUTUBE FOOTAGE AS FOLLOWS: HTTPS://WWW.YOUTUBE.COM/WATCH?V=OXOJDP_T9LI HTTPS://WWW.YOUTUBE.COM/WATCH?V=77WURJDTVZK HTTPS://WWW.YOUTUBE.COM/WATCH?V=LGQL63LDQVI&T=10S HTTPS://WWW.YOUTUBE.COM/WATCH?V=0ACRLYXYHQI&T=11S
Corrective Action:
THE CAR HAS A FAULTY ELECTRONIC SYSTEM THAT CONTROLS THE STABILITY AND THE ADAPTIVE CRUISE CONTROL. TRANSMISSION ALSO NEEDS REPLACEMENT. PROBLEMS HAPPEN AT HIGH SPEED ON FREEWAYS. DOCUMENTED THE PROBLEM WITH VARIOUS YOUTUBE FOOTAGE AS FOLLOWS: HTTPS://WWW.YOUTUBE.COM/WATCH?V=OXOJDP_T9LI HTTPS://WWW.YOUTUBE.COM/WATCH?V=77WURJDTVZK HTTPS://WWW.YOUTUBE.COM/WATCH?V=LGQL63LDQVI&T=10S HTTPS://WWW.YOUTUBE.COM/WATCH?V=0ACRLYXYHQI&T=11S
Additional Notes:
THE CAR HAS A FAULTY ELECTRONIC SYSTEM THAT CONTROLS THE STABILITY AND THE ADAPTIVE CRUISE CONTROL. TRANSMISSION ALSO NEEDS REPLACEMENT. PROBLEMS HAPPEN AT HIGH SPEED ON FREEWAYS. DOCUMENTED THE PROBLEM WITH VARIOUS YOUTUBE FOOTAGE AS FOLLOWS: HTTPS://WWW.YOUTUBE.COM/WATCH?V=OXOJDP_T9LI HTTPS://WWW.YOUTUBE.COM/WATCH?V=77WURJDTVZK HTTPS://WWW.YOUTUBE.COM/WATCH?V=LGQL63LDQVI&T=10S HTTPS://WWW.YOUTUBE.COM/WATCH?V=0ACRLYXYHQI&T=11S
Mfg Campaign: 11319969
Recall Date: Apr 1, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR HAS A FAULTY ELECTRONIC SYSTEM THAT CONTROLS THE STABILITY AND THE ADAPTIVE CRUISE CONTROL. TRANSMISSION ALSO NEEDS REPLACEMENT. PROBLEMS HAPPEN AT HIGH SPEED ON FREEWAYS. DOCUMENTED THE PROBLEM WITH VARIOUS YOUTUBE FOOTAGE AS FOLLOWS: HTTPS://WWW.YOUTUBE.COM/WATCH?V=OXOJDP_T9LI HTTPS://WWW.YOUTUBE.COM/WATCH?V=77WURJDTVZK HTTPS://WWW.YOUTUBE.COM/WATCH?V=LGQL63LDQVI&T=10S HTTPS://WWW.YOUTUBE.COM/WATCH?V=0ACRLYXYHQI&T=11S
Corrective Action:
THE CAR HAS A FAULTY ELECTRONIC SYSTEM THAT CONTROLS THE STABILITY AND THE ADAPTIVE CRUISE CONTROL. TRANSMISSION ALSO NEEDS REPLACEMENT. PROBLEMS HAPPEN AT HIGH SPEED ON FREEWAYS. DOCUMENTED THE PROBLEM WITH VARIOUS YOUTUBE FOOTAGE AS FOLLOWS: HTTPS://WWW.YOUTUBE.COM/WATCH?V=OXOJDP_T9LI HTTPS://WWW.YOUTUBE.COM/WATCH?V=77WURJDTVZK HTTPS://WWW.YOUTUBE.COM/WATCH?V=LGQL63LDQVI&T=10S HTTPS://WWW.YOUTUBE.COM/WATCH?V=0ACRLYXYHQI&T=11S
Additional Notes:
THE CAR HAS A FAULTY ELECTRONIC SYSTEM THAT CONTROLS THE STABILITY AND THE ADAPTIVE CRUISE CONTROL. TRANSMISSION ALSO NEEDS REPLACEMENT. PROBLEMS HAPPEN AT HIGH SPEED ON FREEWAYS. DOCUMENTED THE PROBLEM WITH VARIOUS YOUTUBE FOOTAGE AS FOLLOWS: HTTPS://WWW.YOUTUBE.COM/WATCH?V=OXOJDP_T9LI HTTPS://WWW.YOUTUBE.COM/WATCH?V=77WURJDTVZK HTTPS://WWW.YOUTUBE.COM/WATCH?V=LGQL63LDQVI&T=10S HTTPS://WWW.YOUTUBE.COM/WATCH?V=0ACRLYXYHQI&T=11S
Mfg Campaign: 11319969
Recall Date: Apr 1, 2020
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE CAR HAS A FAULTY ELECTRONIC SYSTEM THAT CONTROLS THE STABILITY AND THE ADAPTIVE CRUISE CONTROL. TRANSMISSION ALSO NEEDS REPLACEMENT. PROBLEMS HAPPEN AT HIGH SPEED ON FREEWAYS. DOCUMENTED THE PROBLEM WITH VARIOUS YOUTUBE FOOTAGE AS FOLLOWS: HTTPS://WWW.YOUTUBE.COM/WATCH?V=OXOJDP_T9LI HTTPS://WWW.YOUTUBE.COM/WATCH?V=77WURJDTVZK HTTPS://WWW.YOUTUBE.COM/WATCH?V=LGQL63LDQVI&T=10S HTTPS://WWW.YOUTUBE.COM/WATCH?V=0ACRLYXYHQI&T=11S
Corrective Action:
THE CAR HAS A FAULTY ELECTRONIC SYSTEM THAT CONTROLS THE STABILITY AND THE ADAPTIVE CRUISE CONTROL. TRANSMISSION ALSO NEEDS REPLACEMENT. PROBLEMS HAPPEN AT HIGH SPEED ON FREEWAYS. DOCUMENTED THE PROBLEM WITH VARIOUS YOUTUBE FOOTAGE AS FOLLOWS: HTTPS://WWW.YOUTUBE.COM/WATCH?V=OXOJDP_T9LI HTTPS://WWW.YOUTUBE.COM/WATCH?V=77WURJDTVZK HTTPS://WWW.YOUTUBE.COM/WATCH?V=LGQL63LDQVI&T=10S HTTPS://WWW.YOUTUBE.COM/WATCH?V=0ACRLYXYHQI&T=11S
Additional Notes:
THE CAR HAS A FAULTY ELECTRONIC SYSTEM THAT CONTROLS THE STABILITY AND THE ADAPTIVE CRUISE CONTROL. TRANSMISSION ALSO NEEDS REPLACEMENT. PROBLEMS HAPPEN AT HIGH SPEED ON FREEWAYS. DOCUMENTED THE PROBLEM WITH VARIOUS YOUTUBE FOOTAGE AS FOLLOWS: HTTPS://WWW.YOUTUBE.COM/WATCH?V=OXOJDP_T9LI HTTPS://WWW.YOUTUBE.COM/WATCH?V=77WURJDTVZK HTTPS://WWW.YOUTUBE.COM/WATCH?V=LGQL63LDQVI&T=10S HTTPS://WWW.YOUTUBE.COM/WATCH?V=0ACRLYXYHQI&T=11S
Mfg Campaign: 11319969
Recall Date: Apr 1, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRONT WINDSHIELD HAS MULTIPLE PITS ON IT AFTER ONLY A FEW HUNDRED MILES OF OWNING THE VEHICLE. THERE HAVE BEEN NO ROCKS HITTING IT. THE VEHICLE IS GARAGE KEPT AND BARELY DRIVEN. THE CONCERN IS THAT THE WINDSHIELD WILL EVENTUALLY CRACK.
Corrective Action:
FRONT WINDSHIELD HAS MULTIPLE PITS ON IT AFTER ONLY A FEW HUNDRED MILES OF OWNING THE VEHICLE. THERE HAVE BEEN NO ROCKS HITTING IT. THE VEHICLE IS GARAGE KEPT AND BARELY DRIVEN. THE CONCERN IS THAT THE WINDSHIELD WILL EVENTUALLY CRACK.
Additional Notes:
FRONT WINDSHIELD HAS MULTIPLE PITS ON IT AFTER ONLY A FEW HUNDRED MILES OF OWNING THE VEHICLE. THERE HAVE BEEN NO ROCKS HITTING IT. THE VEHICLE IS GARAGE KEPT AND BARELY DRIVEN. THE CONCERN IS THAT THE WINDSHIELD WILL EVENTUALLY CRACK.
Mfg Campaign: 11319362
Recall Date: Mar 26, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 4 MPH DURING A RAIN STORM, THE FRONT WINDSHIELD CRACKED AFTER BEING STRUCK BY A SMALL ROCK. THE CRACK EXTENDED APPROXIMATELY 3 FEET. THE LOCAL DEALER AUTO NATION SUBARU SCOTTSDALE LOCATED AT (15678 N. NORTHSIGHT BLVD, SCOTTSDALE AZ) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,800.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 4 MPH DURING A RAIN STORM, THE FRONT WINDSHIELD CRACKED AFTER BEING STRUCK BY A SMALL ROCK. THE CRACK EXTENDED APPROXIMATELY 3 FEET. THE LOCAL DEALER AUTO NATION SUBARU SCOTTSDALE LOCATED AT (15678 N. NORTHSIGHT BLVD, SCOTTSDALE AZ) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,800.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 4 MPH DURING A RAIN STORM, THE FRONT WINDSHIELD CRACKED AFTER BEING STRUCK BY A SMALL ROCK. THE CRACK EXTENDED APPROXIMATELY 3 FEET. THE LOCAL DEALER AUTO NATION SUBARU SCOTTSDALE LOCATED AT (15678 N. NORTHSIGHT BLVD, SCOTTSDALE AZ) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,800.
Mfg Campaign: 11319216
Recall Date: Mar 25, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED AT LESS THAN 1800 MILES WHILE TRAVELLING DOWN HIGHWAY. AT LESS THAN 3,000 MILES, ANOTHER CRACK HAD DEVELOPED. BOTH CRACKS STARTED ON THE BOTTOM RIGHT (PASSENGER SIDE) OF THE WINDSHIELD AND ARE TRAVELLING UP AND TO THE LEFT OF THE WINDSHIELD IN FRONT OF THE DRIVER'S LINE OF SIGHT.
Corrective Action:
WINDSHIELD CRACKED AT LESS THAN 1800 MILES WHILE TRAVELLING DOWN HIGHWAY. AT LESS THAN 3,000 MILES, ANOTHER CRACK HAD DEVELOPED. BOTH CRACKS STARTED ON THE BOTTOM RIGHT (PASSENGER SIDE) OF THE WINDSHIELD AND ARE TRAVELLING UP AND TO THE LEFT OF THE WINDSHIELD IN FRONT OF THE DRIVER'S LINE OF SIGHT.
Additional Notes:
WINDSHIELD CRACKED AT LESS THAN 1800 MILES WHILE TRAVELLING DOWN HIGHWAY. AT LESS THAN 3,000 MILES, ANOTHER CRACK HAD DEVELOPED. BOTH CRACKS STARTED ON THE BOTTOM RIGHT (PASSENGER SIDE) OF THE WINDSHIELD AND ARE TRAVELLING UP AND TO THE LEFT OF THE WINDSHIELD IN FRONT OF THE DRIVER'S LINE OF SIGHT.
Mfg Campaign: 11318981
Recall Date: Mar 22, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
NEW VEHICLE PARKED IN DRIVEWAY OVERNIGHT. FOUND LATE CRACK IN THE WINDSHIELD IN THE MORNING. NO KNOW CHIPS OR IMPACTS.
Corrective Action:
NEW VEHICLE PARKED IN DRIVEWAY OVERNIGHT. FOUND LATE CRACK IN THE WINDSHIELD IN THE MORNING. NO KNOW CHIPS OR IMPACTS.
Additional Notes:
NEW VEHICLE PARKED IN DRIVEWAY OVERNIGHT. FOUND LATE CRACK IN THE WINDSHIELD IN THE MORNING. NO KNOW CHIPS OR IMPACTS.
Mfg Campaign: 11318787
Recall Date: Mar 20, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2020 OUTBACK WITH UNDER 6,000 MILES AND WINDSHIELD CRACK FROM THE UPPER RIGHT PASSENGER SIDE INTO THE MAIN VIEW ARE
Corrective Action:
2020 OUTBACK WITH UNDER 6,000 MILES AND WINDSHIELD CRACK FROM THE UPPER RIGHT PASSENGER SIDE INTO THE MAIN VIEW ARE
Additional Notes:
2020 OUTBACK WITH UNDER 6,000 MILES AND WINDSHIELD CRACK FROM THE UPPER RIGHT PASSENGER SIDE INTO THE MAIN VIEW ARE
Mfg Campaign: 11318217
Recall Date: Mar 16, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CAR HAD AROUND 6,000 MILES WHEN MY WINDSHIELD CRACKED WHILE MY CAR WAS SITTING IN MY HEATED GARAGE. NO HITS OR IMPACTS, JUST CRACKED. TOOK SUBARU AROUND A MONTH TO HELP ME AND THEN THEY INSTALLED IT IMPROPERLY AND I NEEDED TO WAIT ANOTHER WEEK TO HAVE IT COMPLETED PROPERLY.
Corrective Action:
CAR HAD AROUND 6,000 MILES WHEN MY WINDSHIELD CRACKED WHILE MY CAR WAS SITTING IN MY HEATED GARAGE. NO HITS OR IMPACTS, JUST CRACKED. TOOK SUBARU AROUND A MONTH TO HELP ME AND THEN THEY INSTALLED IT IMPROPERLY AND I NEEDED TO WAIT ANOTHER WEEK TO HAVE IT COMPLETED PROPERLY.
Additional Notes:
CAR HAD AROUND 6,000 MILES WHEN MY WINDSHIELD CRACKED WHILE MY CAR WAS SITTING IN MY HEATED GARAGE. NO HITS OR IMPACTS, JUST CRACKED. TOOK SUBARU AROUND A MONTH TO HELP ME AND THEN THEY INSTALLED IT IMPROPERLY AND I NEEDED TO WAIT ANOTHER WEEK TO HAVE IT COMPLETED PROPERLY.
Mfg Campaign: 11318270
Recall Date: Mar 16, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY 2020 SUBARU OUTBACK HAD SMALL WINDSHIELD CRACK FOR NO REASON JUST AFTER 2 MONTHS OF PURCHASING. IT WAS NOT USING FOR SOME DAYS AND WAS IN MY APARTMENT PARKING LOT. THE DEALERSHIP HAS FIXED THE PROBLEM FOR NO COST BUT IT LOOKS LIKE LOW QUALITY WINDSHIELD FITS ON THE CAR FROM FACTORY.
Corrective Action:
MY 2020 SUBARU OUTBACK HAD SMALL WINDSHIELD CRACK FOR NO REASON JUST AFTER 2 MONTHS OF PURCHASING. IT WAS NOT USING FOR SOME DAYS AND WAS IN MY APARTMENT PARKING LOT. THE DEALERSHIP HAS FIXED THE PROBLEM FOR NO COST BUT IT LOOKS LIKE LOW QUALITY WINDSHIELD FITS ON THE CAR FROM FACTORY.
Additional Notes:
MY 2020 SUBARU OUTBACK HAD SMALL WINDSHIELD CRACK FOR NO REASON JUST AFTER 2 MONTHS OF PURCHASING. IT WAS NOT USING FOR SOME DAYS AND WAS IN MY APARTMENT PARKING LOT. THE DEALERSHIP HAS FIXED THE PROBLEM FOR NO COST BUT IT LOOKS LIKE LOW QUALITY WINDSHIELD FITS ON THE CAR FROM FACTORY.
Mfg Campaign: 11318081
Recall Date: Mar 15, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WIND SHIELD IS CRACKED AFTER SITTING IN GARAGE FOR 2 DAYS
Corrective Action:
WIND SHIELD IS CRACKED AFTER SITTING IN GARAGE FOR 2 DAYS
Additional Notes:
WIND SHIELD IS CRACKED AFTER SITTING IN GARAGE FOR 2 DAYS
Mfg Campaign: 11318133
Recall Date: Mar 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD IN MY 2020 SUBARU OUTBACK SEEMS TO BE MADE OF FAKE GLASS, SOFT OR THIN GLASS THAT IS EXTREMELY SUSCEPTIBLE TO ROCK CHIPS AND GLASS BREAKAGE. HAVE HAD THE NEW SUBARU A LITTLE OVER A MONTH (2600 MILES) AND ALREADY HAVE HAD 3 ROCK CHIPS ON THE WINDSHIELD. IT SEEMS LIKE EVEN THE SMALLEST PIECE OF ROCK CAUSES THE GLASS TO CHIP. COMPARED TO MY OTHER 3 VEHICLES THESE ROCK CHIPS OCCUR MUCH MORE FREQUENTLY. IT HAPPENS WHEN FOLLOWING OR MEETING OTHER VEHICLES WHEN THE TIRES OF THOSE VEHICLES THROW UP SMALL ROCK PIECES. ALL 3 OCCURRENCES WERE WHILE DRIVING ON PAVED, 2 LANE HIGHWAYS. IT'S NOT JUST A CASE OF BAD LUCK AS MY 2016 SUBARU ALSO HAD THE SAME PROBLEM. IT'S FAKE GLASS. IT OBSTRUCTS VISION UNTIL YOU CAN GET THE ROCK CHIPS REPAIRED OR THE WINDSHIELD REPLACED.
Corrective Action:
WINDSHIELD IN MY 2020 SUBARU OUTBACK SEEMS TO BE MADE OF FAKE GLASS, SOFT OR THIN GLASS THAT IS EXTREMELY SUSCEPTIBLE TO ROCK CHIPS AND GLASS BREAKAGE. HAVE HAD THE NEW SUBARU A LITTLE OVER A MONTH (2600 MILES) AND ALREADY HAVE HAD 3 ROCK CHIPS ON THE WINDSHIELD. IT SEEMS LIKE EVEN THE SMALLEST PIECE OF ROCK CAUSES THE GLASS TO CHIP. COMPARED TO MY OTHER 3 VEHICLES THESE ROCK CHIPS OCCUR MUCH MORE FREQUENTLY. IT HAPPENS WHEN FOLLOWING OR MEETING OTHER VEHICLES WHEN THE TIRES OF THOSE VEHICLES THROW UP SMALL ROCK PIECES. ALL 3 OCCURRENCES WERE WHILE DRIVING ON PAVED, 2 LANE HIGHWAYS. IT'S NOT JUST A CASE OF BAD LUCK AS MY 2016 SUBARU ALSO HAD THE SAME PROBLEM. IT'S FAKE GLASS. IT OBSTRUCTS VISION UNTIL YOU CAN GET THE ROCK CHIPS REPAIRED OR THE WINDSHIELD REPLACED.
Additional Notes:
WINDSHIELD IN MY 2020 SUBARU OUTBACK SEEMS TO BE MADE OF FAKE GLASS, SOFT OR THIN GLASS THAT IS EXTREMELY SUSCEPTIBLE TO ROCK CHIPS AND GLASS BREAKAGE. HAVE HAD THE NEW SUBARU A LITTLE OVER A MONTH (2600 MILES) AND ALREADY HAVE HAD 3 ROCK CHIPS ON THE WINDSHIELD. IT SEEMS LIKE EVEN THE SMALLEST PIECE OF ROCK CAUSES THE GLASS TO CHIP. COMPARED TO MY OTHER 3 VEHICLES THESE ROCK CHIPS OCCUR MUCH MORE FREQUENTLY. IT HAPPENS WHEN FOLLOWING OR MEETING OTHER VEHICLES WHEN THE TIRES OF THOSE VEHICLES THROW UP SMALL ROCK PIECES. ALL 3 OCCURRENCES WERE WHILE DRIVING ON PAVED, 2 LANE HIGHWAYS. IT'S NOT JUST A CASE OF BAD LUCK AS MY 2016 SUBARU ALSO HAD THE SAME PROBLEM. IT'S FAKE GLASS. IT OBSTRUCTS VISION UNTIL YOU CAN GET THE ROCK CHIPS REPAIRED OR THE WINDSHIELD REPLACED.
Mfg Campaign: 11318135
Recall Date: Mar 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WITHIN A WEEK OF PURCHASING MY 2020 SUBARU OUTBACK A CRACK APPEARED ACROSS THE WINDSHIELD, FOR NO APPARENT REASON. IT STRETCHES FROM ONE SIDE HALF WAY ACROSS THE WINDSHIELD, RIGHT IN THE FIELD OF VIEW. IT APPEARED OVERNIGHT, WHILE CAR WAS SITTING IN MY GARAGE. NO ROCK PECKS.
Corrective Action:
WITHIN A WEEK OF PURCHASING MY 2020 SUBARU OUTBACK A CRACK APPEARED ACROSS THE WINDSHIELD, FOR NO APPARENT REASON. IT STRETCHES FROM ONE SIDE HALF WAY ACROSS THE WINDSHIELD, RIGHT IN THE FIELD OF VIEW. IT APPEARED OVERNIGHT, WHILE CAR WAS SITTING IN MY GARAGE. NO ROCK PECKS.
Additional Notes:
WITHIN A WEEK OF PURCHASING MY 2020 SUBARU OUTBACK A CRACK APPEARED ACROSS THE WINDSHIELD, FOR NO APPARENT REASON. IT STRETCHES FROM ONE SIDE HALF WAY ACROSS THE WINDSHIELD, RIGHT IN THE FIELD OF VIEW. IT APPEARED OVERNIGHT, WHILE CAR WAS SITTING IN MY GARAGE. NO ROCK PECKS.
Mfg Campaign: 11317978
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACK. HAVE OWNED THE VEHICLE FOR LESS THAN 3 WEEKS AND 250 MILES. STARTED THE CAR WITH REMOTE, AND AFTER ENTERING THE VEHICLE, NOTICED A CRACK AT THE BASE OF THE WINDSHIELD ABOUT 12" IN LENGTH. UPON INSPECTION, SAW AN AREA OF SMALL REFLECTIONS JUST BENEATH THE DRIVER'S SIDE WIPER WHERE THE IN-GLASS DEFROSTING ELEMENTS ARE LOCATED, THE CRACK EXTENDS FROM THIS POINT IN TWO DIRECTIONS; ONE DOWN TO THE BASE OF THE GLASS, THE OTHER DIAGONALLY UPWARD. FURTHER INSPECTION REVEALS NO CHIPPING OR ROUGHNESS ON THE EXTERIOR, THOUGH THE OUTER LAMINATION IS THE LAYER THAT IS CRACKED. THERE SEEMS TO BE A FLAW INTERNALLY FROM WHICH THE BREAK EMANATES. AS STATED EARLIER, THIS SIMPLY APPEARED UPON ENTERING THE VEHICLE FIRST THING IN THE MORNING. THE OUTSIDE TEMPERATURE WAS BELOW FREEZING AND THE CAR HAD BEEN STARTED WITH THE HEATER/DEFROSTER ON TO PRE-WARM THE INTERIOR. THERE WAS NO IMPACT TO THE WINDSHIELD FROM A ROCK OR OTHER DEBRIS; IN FACT THE POINT WHERE THERE IS THE VISIBLE FLAW IS EXACTLY BENEATH THE WIPER IN THE RESTING POSITION; NO OBJECT COULD HAVE STRUCK THE GLASS THERE AS IT IS COVERED BY THE WIPER BLADE. PHOTOS SHOW THE OVERALL WINDSHIELD WITH THE WIPER RETRACTED AND A CLOSEUP THAT SHOWS THE POINT OF ORIGIN AND HORIZONTAL DEFROSTER ELEMENTS. WHEN REPORTED TO THE SELLING DEALER, THE SERVICE PERSON SAID THERE IS NO COVERAGE FOR GLASS, IN SPITE OF THE STATED 36 MONTH/30K MILE 'BUMPER-TO-BUMPER' WARRANTY. WE EXPLAINED AND SHOWED DEALER REPRESENTATIVES THAT THIS INSTANCE WAS CLEARLY NOT CAUSED BY A ROAD HAZARD BUT A SPONTANEOUS BREAK. THE CRACK HAS CONTINUED TO LENGTHEN WHILE WE WAIT FOR APPEALS TO REGIONAL SUBARU REPRESENTATIVES.
Corrective Action:
WINDSHIELD CRACK. HAVE OWNED THE VEHICLE FOR LESS THAN 3 WEEKS AND 250 MILES. STARTED THE CAR WITH REMOTE, AND AFTER ENTERING THE VEHICLE, NOTICED A CRACK AT THE BASE OF THE WINDSHIELD ABOUT 12" IN LENGTH. UPON INSPECTION, SAW AN AREA OF SMALL REFLECTIONS JUST BENEATH THE DRIVER'S SIDE WIPER WHERE THE IN-GLASS DEFROSTING ELEMENTS ARE LOCATED, THE CRACK EXTENDS FROM THIS POINT IN TWO DIRECTIONS; ONE DOWN TO THE BASE OF THE GLASS, THE OTHER DIAGONALLY UPWARD. FURTHER INSPECTION REVEALS NO CHIPPING OR ROUGHNESS ON THE EXTERIOR, THOUGH THE OUTER LAMINATION IS THE LAYER THAT IS CRACKED. THERE SEEMS TO BE A FLAW INTERNALLY FROM WHICH THE BREAK EMANATES. AS STATED EARLIER, THIS SIMPLY APPEARED UPON ENTERING THE VEHICLE FIRST THING IN THE MORNING. THE OUTSIDE TEMPERATURE WAS BELOW FREEZING AND THE CAR HAD BEEN STARTED WITH THE HEATER/DEFROSTER ON TO PRE-WARM THE INTERIOR. THERE WAS NO IMPACT TO THE WINDSHIELD FROM A ROCK OR OTHER DEBRIS; IN FACT THE POINT WHERE THERE IS THE VISIBLE FLAW IS EXACTLY BENEATH THE WIPER IN THE RESTING POSITION; NO OBJECT COULD HAVE STRUCK THE GLASS THERE AS IT IS COVERED BY THE WIPER BLADE. PHOTOS SHOW THE OVERALL WINDSHIELD WITH THE WIPER RETRACTED AND A CLOSEUP THAT SHOWS THE POINT OF ORIGIN AND HORIZONTAL DEFROSTER ELEMENTS. WHEN REPORTED TO THE SELLING DEALER, THE SERVICE PERSON SAID THERE IS NO COVERAGE FOR GLASS, IN SPITE OF THE STATED 36 MONTH/30K MILE 'BUMPER-TO-BUMPER' WARRANTY. WE EXPLAINED AND SHOWED DEALER REPRESENTATIVES THAT THIS INSTANCE WAS CLEARLY NOT CAUSED BY A ROAD HAZARD BUT A SPONTANEOUS BREAK. THE CRACK HAS CONTINUED TO LENGTHEN WHILE WE WAIT FOR APPEALS TO REGIONAL SUBARU REPRESENTATIVES.
Additional Notes:
WINDSHIELD CRACK. HAVE OWNED THE VEHICLE FOR LESS THAN 3 WEEKS AND 250 MILES. STARTED THE CAR WITH REMOTE, AND AFTER ENTERING THE VEHICLE, NOTICED A CRACK AT THE BASE OF THE WINDSHIELD ABOUT 12" IN LENGTH. UPON INSPECTION, SAW AN AREA OF SMALL REFLECTIONS JUST BENEATH THE DRIVER'S SIDE WIPER WHERE THE IN-GLASS DEFROSTING ELEMENTS ARE LOCATED, THE CRACK EXTENDS FROM THIS POINT IN TWO DIRECTIONS; ONE DOWN TO THE BASE OF THE GLASS, THE OTHER DIAGONALLY UPWARD. FURTHER INSPECTION REVEALS NO CHIPPING OR ROUGHNESS ON THE EXTERIOR, THOUGH THE OUTER LAMINATION IS THE LAYER THAT IS CRACKED. THERE SEEMS TO BE A FLAW INTERNALLY FROM WHICH THE BREAK EMANATES. AS STATED EARLIER, THIS SIMPLY APPEARED UPON ENTERING THE VEHICLE FIRST THING IN THE MORNING. THE OUTSIDE TEMPERATURE WAS BELOW FREEZING AND THE CAR HAD BEEN STARTED WITH THE HEATER/DEFROSTER ON TO PRE-WARM THE INTERIOR. THERE WAS NO IMPACT TO THE WINDSHIELD FROM A ROCK OR OTHER DEBRIS; IN FACT THE POINT WHERE THERE IS THE VISIBLE FLAW IS EXACTLY BENEATH THE WIPER IN THE RESTING POSITION; NO OBJECT COULD HAVE STRUCK THE GLASS THERE AS IT IS COVERED BY THE WIPER BLADE. PHOTOS SHOW THE OVERALL WINDSHIELD WITH THE WIPER RETRACTED AND A CLOSEUP THAT SHOWS THE POINT OF ORIGIN AND HORIZONTAL DEFROSTER ELEMENTS. WHEN REPORTED TO THE SELLING DEALER, THE SERVICE PERSON SAID THERE IS NO COVERAGE FOR GLASS, IN SPITE OF THE STATED 36 MONTH/30K MILE 'BUMPER-TO-BUMPER' WARRANTY. WE EXPLAINED AND SHOWED DEALER REPRESENTATIVES THAT THIS INSTANCE WAS CLEARLY NOT CAUSED BY A ROAD HAZARD BUT A SPONTANEOUS BREAK. THE CRACK HAS CONTINUED TO LENGTHEN WHILE WE WAIT FOR APPEALS TO REGIONAL SUBARU REPRESENTATIVES.
Mfg Campaign: 11318016
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
IN THE MORNING WE DISCOVERED A 10-INCH LONG CRACK IN OUR WINDSHIELD. THE VEHICLE HAD BEEN PARKED IN OUR GARAGE OVER 10 HOURS. WE FILED AN INSURANCE CLAIM PRESUMING A ROCK HAD HIT THE WINDSHIELD BUT NEITHER DRIVER RECALLED SUCH AN OCCURRENCE.
Corrective Action:
IN THE MORNING WE DISCOVERED A 10-INCH LONG CRACK IN OUR WINDSHIELD. THE VEHICLE HAD BEEN PARKED IN OUR GARAGE OVER 10 HOURS. WE FILED AN INSURANCE CLAIM PRESUMING A ROCK HAD HIT THE WINDSHIELD BUT NEITHER DRIVER RECALLED SUCH AN OCCURRENCE.
Additional Notes:
IN THE MORNING WE DISCOVERED A 10-INCH LONG CRACK IN OUR WINDSHIELD. THE VEHICLE HAD BEEN PARKED IN OUR GARAGE OVER 10 HOURS. WE FILED AN INSURANCE CLAIM PRESUMING A ROCK HAD HIT THE WINDSHIELD BUT NEITHER DRIVER RECALLED SUCH AN OCCURRENCE.
Mfg Campaign: 11318048
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED OVERNIGHT. APPEARS TO BE SPONTANEOUS.
Corrective Action:
WINDSHIELD CRACKED OVERNIGHT. APPEARS TO BE SPONTANEOUS.
Additional Notes:
WINDSHIELD CRACKED OVERNIGHT. APPEARS TO BE SPONTANEOUS.
Mfg Campaign: 11318058
Recall Date: Mar 14, 2020
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