Complaints & Recalls
Official Safety Recalls - Important!
51 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRH-20
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUL-97
Recall Date: Sep 18, 2019
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
DEC 7TH. LANE CENTERING AND CRUISE CONTROL FUNCTIONS ON. WHILE TRAVELING SOUTH ON I-75 IN THE CENTER LANE MY WIFE MOVED TO THE LEFT LANE TO PASS ANOTHER CAR. AFTER PASSING THE CAR SHE HAD TO FIGHT THE STEERING WHEEL TO STAY IN THE LEFT HAND LANE. AFTER SEVERAL MINUTES SHE TOOK HER HANDS OFF THE WHEEL AND THE CAR VEERED SHARPLY TO THE RIGHT AND ACROSS THE DASHED WHITE LINE INTO THE CENTER LANE. AS SHE RIGHTED HERSELF BACK INTO THE LEFT HAND LANE I REACHED OVER AND TURNED THE LANE CENTERING FUNCTION OFF. ABOUT 15 MINUTES LATER SHE WAS FOLLOWING A BROWN VAN. THE CRUISE CONTROL WAS STILL ON, WAS MAINTAINING A SPEED OF 68 MPH AND SAFE DISTANCE. CRUISE WAS SET AT 70MPH AND DISTANCE AT 4 BARS. THE VAN EXITED THE INTERSTATE AT WHICH TIME THE OUTBACK STARTED A HARD ACCELERATION AND HAD REACHED A SPEED OF 87 MPH BEFORE I REALIZED WHAT WAS HAPPENING AND TURNED OFF CRUISE CONTROL. ACCELERATION FACTOR WAS SET TO NORMAL, I THEN SET IT TO ECO DEC 19TH. CRUISE CONTROL ON, LANE CENTERING ON CRUISE SET AT 70 MPH, DISTANCE AT 2 BARS. PASSED A SEMI THAT WAS DOING LESS THAN 70 MPH. I NOW HAD A PACK BEHIND ME AND ANOTHER PACK A GOOD WAYS IN FRONT OF ME. MOVED BACK INTO THE CENTER LANE WHERE I PASSED THE TRUCK. CRUISE STARTED ACCELERATING, AT 77MPH TURNED THE CRUISE OFF. MY FOOT WAS NOT ON THE ACCELERATOR. CRUISE ACCELERATION WAS STILL ON ECO MODE. SPEED THEN DECREASED AS EXPECTED. I NOW HAVE 2 INSTANTANEOUS OF WHERE THE CRUISE CONTROL ACCELERATED THE VEHICLE PASSED THE SET SPEED. I NOW HAVE 1 INSTANTANEOUS OF WHERE THE VEHICLE WOULD NOT STAY IN ITS LANE. NOTE. I LIKE MY SUBARU OUTBACK VERY MUCH. IT IS QUIET, COMFORTABLE AND EASY TO DRIVE. HOWEVER, I BELIEVE THE INCORRECT FUNCTIONING OF THE VEHICLE ON THE ABOVE TWO DATES WARRANT DOCUMENTATION FOR FURTHER SAFETY INVESTIGATION. NEITHER THE DEALER OR SUBARU HAS YET BEEN INFORMED
Corrective Action:
DEC 7TH. LANE CENTERING AND CRUISE CONTROL FUNCTIONS ON. WHILE TRAVELING SOUTH ON I-75 IN THE CENTER LANE MY WIFE MOVED TO THE LEFT LANE TO PASS ANOTHER CAR. AFTER PASSING THE CAR SHE HAD TO FIGHT THE STEERING WHEEL TO STAY IN THE LEFT HAND LANE. AFTER SEVERAL MINUTES SHE TOOK HER HANDS OFF THE WHEEL AND THE CAR VEERED SHARPLY TO THE RIGHT AND ACROSS THE DASHED WHITE LINE INTO THE CENTER LANE. AS SHE RIGHTED HERSELF BACK INTO THE LEFT HAND LANE I REACHED OVER AND TURNED THE LANE CENTERING FUNCTION OFF. ABOUT 15 MINUTES LATER SHE WAS FOLLOWING A BROWN VAN. THE CRUISE CONTROL WAS STILL ON, WAS MAINTAINING A SPEED OF 68 MPH AND SAFE DISTANCE. CRUISE WAS SET AT 70MPH AND DISTANCE AT 4 BARS. THE VAN EXITED THE INTERSTATE AT WHICH TIME THE OUTBACK STARTED A HARD ACCELERATION AND HAD REACHED A SPEED OF 87 MPH BEFORE I REALIZED WHAT WAS HAPPENING AND TURNED OFF CRUISE CONTROL. ACCELERATION FACTOR WAS SET TO NORMAL, I THEN SET IT TO ECO DEC 19TH. CRUISE CONTROL ON, LANE CENTERING ON CRUISE SET AT 70 MPH, DISTANCE AT 2 BARS. PASSED A SEMI THAT WAS DOING LESS THAN 70 MPH. I NOW HAD A PACK BEHIND ME AND ANOTHER PACK A GOOD WAYS IN FRONT OF ME. MOVED BACK INTO THE CENTER LANE WHERE I PASSED THE TRUCK. CRUISE STARTED ACCELERATING, AT 77MPH TURNED THE CRUISE OFF. MY FOOT WAS NOT ON THE ACCELERATOR. CRUISE ACCELERATION WAS STILL ON ECO MODE. SPEED THEN DECREASED AS EXPECTED. I NOW HAVE 2 INSTANTANEOUS OF WHERE THE CRUISE CONTROL ACCELERATED THE VEHICLE PASSED THE SET SPEED. I NOW HAVE 1 INSTANTANEOUS OF WHERE THE VEHICLE WOULD NOT STAY IN ITS LANE. NOTE. I LIKE MY SUBARU OUTBACK VERY MUCH. IT IS QUIET, COMFORTABLE AND EASY TO DRIVE. HOWEVER, I BELIEVE THE INCORRECT FUNCTIONING OF THE VEHICLE ON THE ABOVE TWO DATES WARRANT DOCUMENTATION FOR FURTHER SAFETY INVESTIGATION. NEITHER THE DEALER OR SUBARU HAS YET BEEN INFORMED
Additional Notes:
DEC 7TH. LANE CENTERING AND CRUISE CONTROL FUNCTIONS ON. WHILE TRAVELING SOUTH ON I-75 IN THE CENTER LANE MY WIFE MOVED TO THE LEFT LANE TO PASS ANOTHER CAR. AFTER PASSING THE CAR SHE HAD TO FIGHT THE STEERING WHEEL TO STAY IN THE LEFT HAND LANE. AFTER SEVERAL MINUTES SHE TOOK HER HANDS OFF THE WHEEL AND THE CAR VEERED SHARPLY TO THE RIGHT AND ACROSS THE DASHED WHITE LINE INTO THE CENTER LANE. AS SHE RIGHTED HERSELF BACK INTO THE LEFT HAND LANE I REACHED OVER AND TURNED THE LANE CENTERING FUNCTION OFF. ABOUT 15 MINUTES LATER SHE WAS FOLLOWING A BROWN VAN. THE CRUISE CONTROL WAS STILL ON, WAS MAINTAINING A SPEED OF 68 MPH AND SAFE DISTANCE. CRUISE WAS SET AT 70MPH AND DISTANCE AT 4 BARS. THE VAN EXITED THE INTERSTATE AT WHICH TIME THE OUTBACK STARTED A HARD ACCELERATION AND HAD REACHED A SPEED OF 87 MPH BEFORE I REALIZED WHAT WAS HAPPENING AND TURNED OFF CRUISE CONTROL. ACCELERATION FACTOR WAS SET TO NORMAL, I THEN SET IT TO ECO DEC 19TH. CRUISE CONTROL ON, LANE CENTERING ON CRUISE SET AT 70 MPH, DISTANCE AT 2 BARS. PASSED A SEMI THAT WAS DOING LESS THAN 70 MPH. I NOW HAD A PACK BEHIND ME AND ANOTHER PACK A GOOD WAYS IN FRONT OF ME. MOVED BACK INTO THE CENTER LANE WHERE I PASSED THE TRUCK. CRUISE STARTED ACCELERATING, AT 77MPH TURNED THE CRUISE OFF. MY FOOT WAS NOT ON THE ACCELERATOR. CRUISE ACCELERATION WAS STILL ON ECO MODE. SPEED THEN DECREASED AS EXPECTED. I NOW HAVE 2 INSTANTANEOUS OF WHERE THE CRUISE CONTROL ACCELERATED THE VEHICLE PASSED THE SET SPEED. I NOW HAVE 1 INSTANTANEOUS OF WHERE THE VEHICLE WOULD NOT STAY IN ITS LANE. NOTE. I LIKE MY SUBARU OUTBACK VERY MUCH. IT IS QUIET, COMFORTABLE AND EASY TO DRIVE. HOWEVER, I BELIEVE THE INCORRECT FUNCTIONING OF THE VEHICLE ON THE ABOVE TWO DATES WARRANT DOCUMENTATION FOR FURTHER SAFETY INVESTIGATION. NEITHER THE DEALER OR SUBARU HAS YET BEEN INFORMED
Mfg Campaign: 11290159
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE HEADLIGHTS ON THIS CAR ARE TOO BRIGHT OR NOT ADJUSTED CORRECTLY. I HAVE BEEN HIGH BEAMED ON MANY OCCASIONS. 9 TIMES ONE EVENING, 13 TIMES ANOTHER EVENING, AND 17 TIMES ON ANOTHER EVENING. THIS IS A SAFETY CONCERN NOT ONLY FOR ME BUT FOR THE OTHER DIVERS AS WELL. I HAVE COMPLAINED TO SUBARU EVERY TIME THIS HAS HAPPENED TO ME. I HAVE ALSO HAD IT IN FOR SERVICE AND WAS TOLD "THAT'S JUST THE WAY THEY ARE" "JUST IGNORE THE OTHER DRIVERS" WELL, I CAN'T DO THAT WHEN I AM CONSTANTLY BEING HIGH BEAMED FROM SO MANY OTHER VEHICLES. NOT JUST CARS. CARS, FULL SIZE PICKUP TRUCKS, SEMI'S, SUV'S ETC. I HAVE EVEN BEEN HIGH BEAMED NOT ONLY ON OUR 2 LANE HIGHWAYS BUT ON A 4 LANE HIGHWAY WITH ME IN THE FAR RIGHT LANE AND THE OTHER DRIVER GOING THE OPPOSITE DIRECTION IN THE FAR RIGHT LANE. THIS IS NOT ACCEPTABLE. I TALKED WITH SUBARU AGAIN TODAY AND WAS TOLD "IF YOU TAKE IT IN FOR SERVICE, AND THE TECHNICIAN SAYS THAT THERE IS NOTHING WRONG WITH THE HEADLIGHTS THEN, THERE IS NOTHING WE CAN DO." AGAIN, THIS IS NOT ACCEPTABLE. I HAVE NEVER IN ALL MY YEARS OF DRIVING BEEN HIGH BEAMED SO MANY TIMES.
Corrective Action:
THE HEADLIGHTS ON THIS CAR ARE TOO BRIGHT OR NOT ADJUSTED CORRECTLY. I HAVE BEEN HIGH BEAMED ON MANY OCCASIONS. 9 TIMES ONE EVENING, 13 TIMES ANOTHER EVENING, AND 17 TIMES ON ANOTHER EVENING. THIS IS A SAFETY CONCERN NOT ONLY FOR ME BUT FOR THE OTHER DIVERS AS WELL. I HAVE COMPLAINED TO SUBARU EVERY TIME THIS HAS HAPPENED TO ME. I HAVE ALSO HAD IT IN FOR SERVICE AND WAS TOLD "THAT'S JUST THE WAY THEY ARE" "JUST IGNORE THE OTHER DRIVERS" WELL, I CAN'T DO THAT WHEN I AM CONSTANTLY BEING HIGH BEAMED FROM SO MANY OTHER VEHICLES. NOT JUST CARS. CARS, FULL SIZE PICKUP TRUCKS, SEMI'S, SUV'S ETC. I HAVE EVEN BEEN HIGH BEAMED NOT ONLY ON OUR 2 LANE HIGHWAYS BUT ON A 4 LANE HIGHWAY WITH ME IN THE FAR RIGHT LANE AND THE OTHER DRIVER GOING THE OPPOSITE DIRECTION IN THE FAR RIGHT LANE. THIS IS NOT ACCEPTABLE. I TALKED WITH SUBARU AGAIN TODAY AND WAS TOLD "IF YOU TAKE IT IN FOR SERVICE, AND THE TECHNICIAN SAYS THAT THERE IS NOTHING WRONG WITH THE HEADLIGHTS THEN, THERE IS NOTHING WE CAN DO." AGAIN, THIS IS NOT ACCEPTABLE. I HAVE NEVER IN ALL MY YEARS OF DRIVING BEEN HIGH BEAMED SO MANY TIMES.
Additional Notes:
THE HEADLIGHTS ON THIS CAR ARE TOO BRIGHT OR NOT ADJUSTED CORRECTLY. I HAVE BEEN HIGH BEAMED ON MANY OCCASIONS. 9 TIMES ONE EVENING, 13 TIMES ANOTHER EVENING, AND 17 TIMES ON ANOTHER EVENING. THIS IS A SAFETY CONCERN NOT ONLY FOR ME BUT FOR THE OTHER DIVERS AS WELL. I HAVE COMPLAINED TO SUBARU EVERY TIME THIS HAS HAPPENED TO ME. I HAVE ALSO HAD IT IN FOR SERVICE AND WAS TOLD "THAT'S JUST THE WAY THEY ARE" "JUST IGNORE THE OTHER DRIVERS" WELL, I CAN'T DO THAT WHEN I AM CONSTANTLY BEING HIGH BEAMED FROM SO MANY OTHER VEHICLES. NOT JUST CARS. CARS, FULL SIZE PICKUP TRUCKS, SEMI'S, SUV'S ETC. I HAVE EVEN BEEN HIGH BEAMED NOT ONLY ON OUR 2 LANE HIGHWAYS BUT ON A 4 LANE HIGHWAY WITH ME IN THE FAR RIGHT LANE AND THE OTHER DRIVER GOING THE OPPOSITE DIRECTION IN THE FAR RIGHT LANE. THIS IS NOT ACCEPTABLE. I TALKED WITH SUBARU AGAIN TODAY AND WAS TOLD "IF YOU TAKE IT IN FOR SERVICE, AND THE TECHNICIAN SAYS THAT THERE IS NOTHING WRONG WITH THE HEADLIGHTS THEN, THERE IS NOTHING WE CAN DO." AGAIN, THIS IS NOT ACCEPTABLE. I HAVE NEVER IN ALL MY YEARS OF DRIVING BEEN HIGH BEAMED SO MANY TIMES.
Mfg Campaign: 11289323
Recall Date: Dec 16, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2 SEPARATE INCIDENT WINDSHIELD CRACKS WITHIN 3 WEEKS OF NEW PURCHASE
Corrective Action:
2 SEPARATE INCIDENT WINDSHIELD CRACKS WITHIN 3 WEEKS OF NEW PURCHASE
Additional Notes:
2 SEPARATE INCIDENT WINDSHIELD CRACKS WITHIN 3 WEEKS OF NEW PURCHASE
Mfg Campaign: 11289009
Recall Date: Dec 14, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
MY WIFE AND I WERE DRIVING HOME ON I35 IN OKLAHOMA. THE ROAD WAS STRAIGHT. IT WAS NIGHTTIME. I HAD ALL THE SUBARU EYESIGHT SAFETY SYSTEMS ENABLED. BOTH HANDS WERE ON THE STEERING WHEEL, WITH ADAPTIVE CRUISE CONTROL SET AT 70MPH. LANE CENTERING WAS AMONG THE FEATURES OPERATING. I SUDDENLY EXPERIENCED AN INSTANTANEOUS AND VERY ABRUPT, UNCOMMANDED ~30-40 DEGREE CLOCKWISE ROTATION OF THE STEERING WHEEL. THE WHOLE EVENT LASTED JUST 2-3 SECONDS AND I QUICKLY RECOVERED BACK TO THE LEFT. FORTUNATELY, THE LATERAL DISPLACEMENT OF OUR TRACK WAS ONLY A FEW FEET INTO THE BREAKDOWN LANE ON THE INTERSTATE. MY MANUAL CONTROL INPUTS ON THE STEERING WHEEL EASILY OVERCAME THE ACTUATOR. I IMMEDIATELY DISABLED THE LANE CENTERING FUNCTION AND WE CONTINUED HOME WITHOUT FURTHER INCIDENT. THE TAKEAWAY THAT I WANT TO EMPHASIZE IS THAT THIS WAS AN EXTREMELY ABRUPT, SUDDEN HARD RIGHT DEFLECTION OF THE WHEEL. THIS WAS NOT THE NORMAL GENTLE NUDGE AND SLOW, SLIGHT STEERING WHEEL MOVEMENTS THAT THE LANE KEEP AND LANE CENTERING SYSTEMS NORMALLY PROVIDE. IMAGINE THAT YOUR PASSENGER REACHED OVER AND FORCEFULLY GRABBED THE STEERING WHEEL AND YANKED HARD DOWN ON IT - THAT'S AS CLOSELY AS I CAN DESCRIBE THIS.
Corrective Action:
MY WIFE AND I WERE DRIVING HOME ON I35 IN OKLAHOMA. THE ROAD WAS STRAIGHT. IT WAS NIGHTTIME. I HAD ALL THE SUBARU EYESIGHT SAFETY SYSTEMS ENABLED. BOTH HANDS WERE ON THE STEERING WHEEL, WITH ADAPTIVE CRUISE CONTROL SET AT 70MPH. LANE CENTERING WAS AMONG THE FEATURES OPERATING. I SUDDENLY EXPERIENCED AN INSTANTANEOUS AND VERY ABRUPT, UNCOMMANDED ~30-40 DEGREE CLOCKWISE ROTATION OF THE STEERING WHEEL. THE WHOLE EVENT LASTED JUST 2-3 SECONDS AND I QUICKLY RECOVERED BACK TO THE LEFT. FORTUNATELY, THE LATERAL DISPLACEMENT OF OUR TRACK WAS ONLY A FEW FEET INTO THE BREAKDOWN LANE ON THE INTERSTATE. MY MANUAL CONTROL INPUTS ON THE STEERING WHEEL EASILY OVERCAME THE ACTUATOR. I IMMEDIATELY DISABLED THE LANE CENTERING FUNCTION AND WE CONTINUED HOME WITHOUT FURTHER INCIDENT. THE TAKEAWAY THAT I WANT TO EMPHASIZE IS THAT THIS WAS AN EXTREMELY ABRUPT, SUDDEN HARD RIGHT DEFLECTION OF THE WHEEL. THIS WAS NOT THE NORMAL GENTLE NUDGE AND SLOW, SLIGHT STEERING WHEEL MOVEMENTS THAT THE LANE KEEP AND LANE CENTERING SYSTEMS NORMALLY PROVIDE. IMAGINE THAT YOUR PASSENGER REACHED OVER AND FORCEFULLY GRABBED THE STEERING WHEEL AND YANKED HARD DOWN ON IT - THAT'S AS CLOSELY AS I CAN DESCRIBE THIS.
Additional Notes:
MY WIFE AND I WERE DRIVING HOME ON I35 IN OKLAHOMA. THE ROAD WAS STRAIGHT. IT WAS NIGHTTIME. I HAD ALL THE SUBARU EYESIGHT SAFETY SYSTEMS ENABLED. BOTH HANDS WERE ON THE STEERING WHEEL, WITH ADAPTIVE CRUISE CONTROL SET AT 70MPH. LANE CENTERING WAS AMONG THE FEATURES OPERATING. I SUDDENLY EXPERIENCED AN INSTANTANEOUS AND VERY ABRUPT, UNCOMMANDED ~30-40 DEGREE CLOCKWISE ROTATION OF THE STEERING WHEEL. THE WHOLE EVENT LASTED JUST 2-3 SECONDS AND I QUICKLY RECOVERED BACK TO THE LEFT. FORTUNATELY, THE LATERAL DISPLACEMENT OF OUR TRACK WAS ONLY A FEW FEET INTO THE BREAKDOWN LANE ON THE INTERSTATE. MY MANUAL CONTROL INPUTS ON THE STEERING WHEEL EASILY OVERCAME THE ACTUATOR. I IMMEDIATELY DISABLED THE LANE CENTERING FUNCTION AND WE CONTINUED HOME WITHOUT FURTHER INCIDENT. THE TAKEAWAY THAT I WANT TO EMPHASIZE IS THAT THIS WAS AN EXTREMELY ABRUPT, SUDDEN HARD RIGHT DEFLECTION OF THE WHEEL. THIS WAS NOT THE NORMAL GENTLE NUDGE AND SLOW, SLIGHT STEERING WHEEL MOVEMENTS THAT THE LANE KEEP AND LANE CENTERING SYSTEMS NORMALLY PROVIDE. IMAGINE THAT YOUR PASSENGER REACHED OVER AND FORCEFULLY GRABBED THE STEERING WHEEL AND YANKED HARD DOWN ON IT - THAT'S AS CLOSELY AS I CAN DESCRIBE THIS.
Mfg Campaign: 11288425
Recall Date: Dec 11, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING ON THE HIGHWAY I HAD ADAPTIVE CRUISE CONTROL AND LANE CENTERING TURNED ON. I WAS DRIVING ON A STRAIGHT STRETCH OF HIGHWAY WHEN MY STEERING WHEEL JUTTED LEFT VERY HARD. I HAD BOTH HANDS ON THE WHEEL WHEN THIS HAPPENED BUT WAS UNPREPARED FOR IT. THIS CAUSED ME TO VERGE INTO THE MEDIAN. I CORRECTED THE VEHICLE STEERING AND CONTINUED DRIVING. A FEW MINUTES LATER, MY VEHICLE DID THIS AGAIN WHILE STILL ON A STRAIGHT SECTION OF HIGHWAY CAUSING ME TO ALMOST HIT THE CAR NEXT TO ME. I STOPPED USING LANCE CENTERING AFTER THIS OCCURRED AND REACHED OUT TO SUBARU OF AMERICA. THEY REQUESTED I TAKE THE CAR INTO MY LOCAL SHOP WHICH I DID. THE DEALER DID NOT FIND ANY ISSUES WITH LANE CENTERING AND HAD NO REASON WHY THIS WOULD OCCUR.
Corrective Action:
WHILE DRIVING ON THE HIGHWAY I HAD ADAPTIVE CRUISE CONTROL AND LANE CENTERING TURNED ON. I WAS DRIVING ON A STRAIGHT STRETCH OF HIGHWAY WHEN MY STEERING WHEEL JUTTED LEFT VERY HARD. I HAD BOTH HANDS ON THE WHEEL WHEN THIS HAPPENED BUT WAS UNPREPARED FOR IT. THIS CAUSED ME TO VERGE INTO THE MEDIAN. I CORRECTED THE VEHICLE STEERING AND CONTINUED DRIVING. A FEW MINUTES LATER, MY VEHICLE DID THIS AGAIN WHILE STILL ON A STRAIGHT SECTION OF HIGHWAY CAUSING ME TO ALMOST HIT THE CAR NEXT TO ME. I STOPPED USING LANCE CENTERING AFTER THIS OCCURRED AND REACHED OUT TO SUBARU OF AMERICA. THEY REQUESTED I TAKE THE CAR INTO MY LOCAL SHOP WHICH I DID. THE DEALER DID NOT FIND ANY ISSUES WITH LANE CENTERING AND HAD NO REASON WHY THIS WOULD OCCUR.
Additional Notes:
WHILE DRIVING ON THE HIGHWAY I HAD ADAPTIVE CRUISE CONTROL AND LANE CENTERING TURNED ON. I WAS DRIVING ON A STRAIGHT STRETCH OF HIGHWAY WHEN MY STEERING WHEEL JUTTED LEFT VERY HARD. I HAD BOTH HANDS ON THE WHEEL WHEN THIS HAPPENED BUT WAS UNPREPARED FOR IT. THIS CAUSED ME TO VERGE INTO THE MEDIAN. I CORRECTED THE VEHICLE STEERING AND CONTINUED DRIVING. A FEW MINUTES LATER, MY VEHICLE DID THIS AGAIN WHILE STILL ON A STRAIGHT SECTION OF HIGHWAY CAUSING ME TO ALMOST HIT THE CAR NEXT TO ME. I STOPPED USING LANCE CENTERING AFTER THIS OCCURRED AND REACHED OUT TO SUBARU OF AMERICA. THEY REQUESTED I TAKE THE CAR INTO MY LOCAL SHOP WHICH I DID. THE DEALER DID NOT FIND ANY ISSUES WITH LANE CENTERING AND HAD NO REASON WHY THIS WOULD OCCUR.
Mfg Campaign: 11287450
Recall Date: Dec 6, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED SPONTANEOUSLY WHILE IN GARAGE OVERNIGHT.
Corrective Action:
WINDSHIELD CRACKED SPONTANEOUSLY WHILE IN GARAGE OVERNIGHT.
Additional Notes:
WINDSHIELD CRACKED SPONTANEOUSLY WHILE IN GARAGE OVERNIGHT.
Mfg Campaign: 11287507
Recall Date: Dec 6, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I EXPERIENCED TWO INCIDENTS WITH THE LIFT GATE ON MY 2020 OUTBACK LIMITED XT WHICH I BELIEVE TO BE SERIOUS SAFETY CONCERNS. THEY BOTH HAPPENED ON 11/23/2019. FIRST INCIDENT: THE CAR WAS IN AN INDOOR PARKING GARAGE, BACKED UP TO THE WALL WITH ABOUT 4 FT OF CLEARANCE BETWEEN THE CLOSED LIFT GATE AND THE WALL. I HAD JUST PUT MY 2-YEAR-OLD GRANDSON INTO HIS STROLLER, AND WE WERE BETWEEN THE REAR OF THE CAR AND THE WALL. AS I WAS WHEELING THE STROLLER AWAY FROM THE CAR, THE LIFT GATE AUTOMATICALLY OPENED AND PINNED THE STROLLER AGAINST THE WALL! I WAS NOT TOUCHING THE KEY FOB IN ANY WAY. THE GATE DID NOT IMMEDIATELY SENSE THE OBSTRUCTION, AND IT CONTINUED TO FORCE ITSELF AGAINST THE STROLLER. I HAD TO PUSH FORCEFULLY AGAINST THE LIFT GATE IN ORDER TO FREE MY GRANDSON AND ME. SECOND INCIDENT: AFTER RETURNING TO THE CAR WHICH WAS PARKED AS DESCRIBED IN THE FIRST INCIDENT, THE LIFT GATE FORCEFULLY HIT MY WIFE ON THE HEAD! I HAD RAISED THE GATE, AND AFTER THE GATE WAS ALL THE WAY UP, MY WIFE BENT DOWN TO PUT AN ITEM IN. THE LIFT GATE CAME DOWN ON HER HEAD. SHE WAS IN EXCRUCIATING PAIN! IT HAS BEEN ABOUT 24 HOURS SINCE THIS OCCURRED, AND SHE IS STILL EXPERIENCING HEADACHE, NAUSEA AND BLURRED VISION. WE ARE NOW SEEKING MEDICAL ATTENTION. LATER THAT AFTERNOON I EXPERIMENTED WITH THE GATE, AND IT MALFUNCTIONED THE SAME WAY (2ND INCIDENT) 2 MORE TIMES! AFTER IT WENT UP ALL THE WAY, THE GATE IMMEDIATELY CAME DOWN AUTOMATICALLY! (WITHOUT THE KEY FOB BEING PHYSICALLY CONTACTED IN ANY WAY)
Corrective Action:
I EXPERIENCED TWO INCIDENTS WITH THE LIFT GATE ON MY 2020 OUTBACK LIMITED XT WHICH I BELIEVE TO BE SERIOUS SAFETY CONCERNS. THEY BOTH HAPPENED ON 11/23/2019. FIRST INCIDENT: THE CAR WAS IN AN INDOOR PARKING GARAGE, BACKED UP TO THE WALL WITH ABOUT 4 FT OF CLEARANCE BETWEEN THE CLOSED LIFT GATE AND THE WALL. I HAD JUST PUT MY 2-YEAR-OLD GRANDSON INTO HIS STROLLER, AND WE WERE BETWEEN THE REAR OF THE CAR AND THE WALL. AS I WAS WHEELING THE STROLLER AWAY FROM THE CAR, THE LIFT GATE AUTOMATICALLY OPENED AND PINNED THE STROLLER AGAINST THE WALL! I WAS NOT TOUCHING THE KEY FOB IN ANY WAY. THE GATE DID NOT IMMEDIATELY SENSE THE OBSTRUCTION, AND IT CONTINUED TO FORCE ITSELF AGAINST THE STROLLER. I HAD TO PUSH FORCEFULLY AGAINST THE LIFT GATE IN ORDER TO FREE MY GRANDSON AND ME. SECOND INCIDENT: AFTER RETURNING TO THE CAR WHICH WAS PARKED AS DESCRIBED IN THE FIRST INCIDENT, THE LIFT GATE FORCEFULLY HIT MY WIFE ON THE HEAD! I HAD RAISED THE GATE, AND AFTER THE GATE WAS ALL THE WAY UP, MY WIFE BENT DOWN TO PUT AN ITEM IN. THE LIFT GATE CAME DOWN ON HER HEAD. SHE WAS IN EXCRUCIATING PAIN! IT HAS BEEN ABOUT 24 HOURS SINCE THIS OCCURRED, AND SHE IS STILL EXPERIENCING HEADACHE, NAUSEA AND BLURRED VISION. WE ARE NOW SEEKING MEDICAL ATTENTION. LATER THAT AFTERNOON I EXPERIMENTED WITH THE GATE, AND IT MALFUNCTIONED THE SAME WAY (2ND INCIDENT) 2 MORE TIMES! AFTER IT WENT UP ALL THE WAY, THE GATE IMMEDIATELY CAME DOWN AUTOMATICALLY! (WITHOUT THE KEY FOB BEING PHYSICALLY CONTACTED IN ANY WAY)
Additional Notes:
I EXPERIENCED TWO INCIDENTS WITH THE LIFT GATE ON MY 2020 OUTBACK LIMITED XT WHICH I BELIEVE TO BE SERIOUS SAFETY CONCERNS. THEY BOTH HAPPENED ON 11/23/2019. FIRST INCIDENT: THE CAR WAS IN AN INDOOR PARKING GARAGE, BACKED UP TO THE WALL WITH ABOUT 4 FT OF CLEARANCE BETWEEN THE CLOSED LIFT GATE AND THE WALL. I HAD JUST PUT MY 2-YEAR-OLD GRANDSON INTO HIS STROLLER, AND WE WERE BETWEEN THE REAR OF THE CAR AND THE WALL. AS I WAS WHEELING THE STROLLER AWAY FROM THE CAR, THE LIFT GATE AUTOMATICALLY OPENED AND PINNED THE STROLLER AGAINST THE WALL! I WAS NOT TOUCHING THE KEY FOB IN ANY WAY. THE GATE DID NOT IMMEDIATELY SENSE THE OBSTRUCTION, AND IT CONTINUED TO FORCE ITSELF AGAINST THE STROLLER. I HAD TO PUSH FORCEFULLY AGAINST THE LIFT GATE IN ORDER TO FREE MY GRANDSON AND ME. SECOND INCIDENT: AFTER RETURNING TO THE CAR WHICH WAS PARKED AS DESCRIBED IN THE FIRST INCIDENT, THE LIFT GATE FORCEFULLY HIT MY WIFE ON THE HEAD! I HAD RAISED THE GATE, AND AFTER THE GATE WAS ALL THE WAY UP, MY WIFE BENT DOWN TO PUT AN ITEM IN. THE LIFT GATE CAME DOWN ON HER HEAD. SHE WAS IN EXCRUCIATING PAIN! IT HAS BEEN ABOUT 24 HOURS SINCE THIS OCCURRED, AND SHE IS STILL EXPERIENCING HEADACHE, NAUSEA AND BLURRED VISION. WE ARE NOW SEEKING MEDICAL ATTENTION. LATER THAT AFTERNOON I EXPERIMENTED WITH THE GATE, AND IT MALFUNCTIONED THE SAME WAY (2ND INCIDENT) 2 MORE TIMES! AFTER IT WENT UP ALL THE WAY, THE GATE IMMEDIATELY CAME DOWN AUTOMATICALLY! (WITHOUT THE KEY FOB BEING PHYSICALLY CONTACTED IN ANY WAY)
Mfg Campaign: 11282381
Recall Date: Nov 25, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ALL FOUR FRONT VENTS IN DASH BOARD RATTLE WHEN GOING ABOUT 40 MPH ON SLIGHTLY ROUGH SURFACE. ALSO LOUD SOUND THAT SOUNDS LIKE POPCORN POPPING ON PASSENGER SIDE THAT SEEMS TO BE COMING FROM THE PASSENGER CORNER OF THE FRONT WINDSHIELD OR DASH BOARD. THE POPCORN SOUND STARTS WHEN DRIVING AT 65 TO 70 MPH.
Corrective Action:
ALL FOUR FRONT VENTS IN DASH BOARD RATTLE WHEN GOING ABOUT 40 MPH ON SLIGHTLY ROUGH SURFACE. ALSO LOUD SOUND THAT SOUNDS LIKE POPCORN POPPING ON PASSENGER SIDE THAT SEEMS TO BE COMING FROM THE PASSENGER CORNER OF THE FRONT WINDSHIELD OR DASH BOARD. THE POPCORN SOUND STARTS WHEN DRIVING AT 65 TO 70 MPH.
Additional Notes:
ALL FOUR FRONT VENTS IN DASH BOARD RATTLE WHEN GOING ABOUT 40 MPH ON SLIGHTLY ROUGH SURFACE. ALSO LOUD SOUND THAT SOUNDS LIKE POPCORN POPPING ON PASSENGER SIDE THAT SEEMS TO BE COMING FROM THE PASSENGER CORNER OF THE FRONT WINDSHIELD OR DASH BOARD. THE POPCORN SOUND STARTS WHEN DRIVING AT 65 TO 70 MPH.
Mfg Campaign: 11281696
Recall Date: Nov 22, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT LOST CONTROL OF THE STEERING AND THE VEHICLE VEERED TO THE LEFT. THE CONTACT MANAGED TO REGAIN CONTROL OF THE STEERING. MILLER HILL SUBARU (4710 MILLER TRUNK HWY, DULUTH, MN 55811, (218) 722-5337) WAS CONTACTED AND SCHEDULED A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT LOST CONTROL OF THE STEERING AND THE VEHICLE VEERED TO THE LEFT. THE CONTACT MANAGED TO REGAIN CONTROL OF THE STEERING. MILLER HILL SUBARU (4710 MILLER TRUNK HWY, DULUTH, MN 55811, (218) 722-5337) WAS CONTACTED AND SCHEDULED A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT LOST CONTROL OF THE STEERING AND THE VEHICLE VEERED TO THE LEFT. THE CONTACT MANAGED TO REGAIN CONTROL OF THE STEERING. MILLER HILL SUBARU (4710 MILLER TRUNK HWY, DULUTH, MN 55811, (218) 722-5337) WAS CONTACTED AND SCHEDULED A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600.
Mfg Campaign: 11278627
Recall Date: Nov 7, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT LOST CONTROL OF THE STEERING AND THE VEHICLE VEERED TO THE LEFT. THE CONTACT MANAGED TO REGAIN CONTROL OF THE STEERING. MILLER HILL SUBARU (4710 MILLER TRUNK HWY, DULUTH, MN 55811, (218) 722-5337) WAS CONTACTED AND SCHEDULED A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT LOST CONTROL OF THE STEERING AND THE VEHICLE VEERED TO THE LEFT. THE CONTACT MANAGED TO REGAIN CONTROL OF THE STEERING. MILLER HILL SUBARU (4710 MILLER TRUNK HWY, DULUTH, MN 55811, (218) 722-5337) WAS CONTACTED AND SCHEDULED A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT LOST CONTROL OF THE STEERING AND THE VEHICLE VEERED TO THE LEFT. THE CONTACT MANAGED TO REGAIN CONTROL OF THE STEERING. MILLER HILL SUBARU (4710 MILLER TRUNK HWY, DULUTH, MN 55811, (218) 722-5337) WAS CONTACTED AND SCHEDULED A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 600.
Mfg Campaign: 11278627
Recall Date: Nov 7, 2019
Subaru Of America, Inc.
Defect Description:
PARKING BRAKE
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Mfg Campaign: 11277145
Recall Date: Oct 30, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Mfg Campaign: 11277145
Recall Date: Oct 30, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Mfg Campaign: 11277145
Recall Date: Oct 30, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Mfg Campaign: 11277145
Recall Date: Oct 30, 2019
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. WHILE THE VEHICLE WAS AT AN INTERSECTION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL; HOWEVER, THE ELECTRONIC EMERGENCY BRAKE ENGAGED WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO SUBARU OF BEND (2060 NE HWY 20, BEND, OR 97701, (541) 389-3031) WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S INSURANCE COMPANY BEGAN AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 520.*CW*JB
Mfg Campaign: 11277145
Recall Date: Oct 30, 2019
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