Complaints & Recalls
Official Safety Recalls - Important!
51 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRH-20
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUL-97
Recall Date: Sep 18, 2019
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SPONTANEOUS WINDSHIELD CRACK. LOWER EDGE OF DRIVERS SIDE CRACK. 25 MPH ZONE WITH NO TRAFFIC IN FRONT OF ME. BECOMING LARGER TOWARDS PASSENGER SIDE, EACH DAY, CURRENTLY MID WINDSHIELD. I HAVE HAD TO MAKE A CLAIM WITH INSURANCE TODAY.
Corrective Action:
SPONTANEOUS WINDSHIELD CRACK. LOWER EDGE OF DRIVERS SIDE CRACK. 25 MPH ZONE WITH NO TRAFFIC IN FRONT OF ME. BECOMING LARGER TOWARDS PASSENGER SIDE, EACH DAY, CURRENTLY MID WINDSHIELD. I HAVE HAD TO MAKE A CLAIM WITH INSURANCE TODAY.
Additional Notes:
SPONTANEOUS WINDSHIELD CRACK. LOWER EDGE OF DRIVERS SIDE CRACK. 25 MPH ZONE WITH NO TRAFFIC IN FRONT OF ME. BECOMING LARGER TOWARDS PASSENGER SIDE, EACH DAY, CURRENTLY MID WINDSHIELD. I HAVE HAD TO MAKE A CLAIM WITH INSURANCE TODAY.
Mfg Campaign: 11412947
Recall Date: Apr 19, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE HAD (3) BROKEN WINDSHIELDS DURING NORMAL HIGHWAY DRIVING SINCE NOVEMBER. (2) IN LAST 8 WEEKS. MY WIFE HAS TRAVEL SAME SECTION OF HIGHWAY M-F FOR LAST 8 YEARS WITH NO BROKEN WINDSHIELDS WITH (2) PREVIOUS VEHICLES.
Corrective Action:
WE HAD (3) BROKEN WINDSHIELDS DURING NORMAL HIGHWAY DRIVING SINCE NOVEMBER. (2) IN LAST 8 WEEKS. MY WIFE HAS TRAVEL SAME SECTION OF HIGHWAY M-F FOR LAST 8 YEARS WITH NO BROKEN WINDSHIELDS WITH (2) PREVIOUS VEHICLES.
Additional Notes:
WE HAD (3) BROKEN WINDSHIELDS DURING NORMAL HIGHWAY DRIVING SINCE NOVEMBER. (2) IN LAST 8 WEEKS. MY WIFE HAS TRAVEL SAME SECTION OF HIGHWAY M-F FOR LAST 8 YEARS WITH NO BROKEN WINDSHIELDS WITH (2) PREVIOUS VEHICLES.
Mfg Campaign: 11408603
Recall Date: Apr 18, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SMALL ROCK HIT WINDSHIELD ON INTERSTATE, LEAVING A NICE CHIP WITH FIVE LINES COMING OUT. IN THE AM FOUND 2 LINES EXPANDED SEVERAL INCHES OUTWARD. -THIS IS THE 2ND TIME I HAD A WINDSHIELD BREAK IN THE THIS CAR (IN THE LAST YEAR)! MILEAGE IS AT 19000, OWNED NEW 1.5 YRS.
Corrective Action:
SMALL ROCK HIT WINDSHIELD ON INTERSTATE, LEAVING A NICE CHIP WITH FIVE LINES COMING OUT. IN THE AM FOUND 2 LINES EXPANDED SEVERAL INCHES OUTWARD. -THIS IS THE 2ND TIME I HAD A WINDSHIELD BREAK IN THE THIS CAR (IN THE LAST YEAR)! MILEAGE IS AT 19000, OWNED NEW 1.5 YRS.
Additional Notes:
SMALL ROCK HIT WINDSHIELD ON INTERSTATE, LEAVING A NICE CHIP WITH FIVE LINES COMING OUT. IN THE AM FOUND 2 LINES EXPANDED SEVERAL INCHES OUTWARD. -THIS IS THE 2ND TIME I HAD A WINDSHIELD BREAK IN THE THIS CAR (IN THE LAST YEAR)! MILEAGE IS AT 19000, OWNED NEW 1.5 YRS.
Mfg Campaign: 11412762
Recall Date: Apr 18, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WENT TO GET IN MY CAR PARKED IN MY DRIVEWAY FOR THE FIRST TIME THIS WEEK WHERE IT WAS PARKED IN MY DRIVEWAY, HADN'T BEEN DRIVEN SINCE SUNDAY THE 11TH AND THE WINDSHIELD WAS CRACKED FROM THE BOTTOM MIDDLE AND UP A SIGNIFICANT WAY BEFORE IT SPLIT INTO A WIDE 'Y' SHAPE.
Corrective Action:
WENT TO GET IN MY CAR PARKED IN MY DRIVEWAY FOR THE FIRST TIME THIS WEEK WHERE IT WAS PARKED IN MY DRIVEWAY, HADN'T BEEN DRIVEN SINCE SUNDAY THE 11TH AND THE WINDSHIELD WAS CRACKED FROM THE BOTTOM MIDDLE AND UP A SIGNIFICANT WAY BEFORE IT SPLIT INTO A WIDE 'Y' SHAPE.
Additional Notes:
WENT TO GET IN MY CAR PARKED IN MY DRIVEWAY FOR THE FIRST TIME THIS WEEK WHERE IT WAS PARKED IN MY DRIVEWAY, HADN'T BEEN DRIVEN SINCE SUNDAY THE 11TH AND THE WINDSHIELD WAS CRACKED FROM THE BOTTOM MIDDLE AND UP A SIGNIFICANT WAY BEFORE IT SPLIT INTO A WIDE 'Y' SHAPE.
Mfg Campaign: 11408519
Recall Date: Apr 17, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
WENT TO GET IN MY CAR PARKED IN MY DRIVEWAY FOR THE FIRST TIME THIS WEEK WHERE IT WAS PARKED IN MY DRIVEWAY, HADN'T BEEN DRIVEN SINCE SUNDAY THE 11TH AND THE WINDSHIELD WAS CRACKED FROM THE BOTTOM MIDDLE AND UP A SIGNIFICANT WAY BEFORE IT SPLIT INTO A WIDE 'Y' SHAPE.
Corrective Action:
WENT TO GET IN MY CAR PARKED IN MY DRIVEWAY FOR THE FIRST TIME THIS WEEK WHERE IT WAS PARKED IN MY DRIVEWAY, HADN'T BEEN DRIVEN SINCE SUNDAY THE 11TH AND THE WINDSHIELD WAS CRACKED FROM THE BOTTOM MIDDLE AND UP A SIGNIFICANT WAY BEFORE IT SPLIT INTO A WIDE 'Y' SHAPE.
Additional Notes:
WENT TO GET IN MY CAR PARKED IN MY DRIVEWAY FOR THE FIRST TIME THIS WEEK WHERE IT WAS PARKED IN MY DRIVEWAY, HADN'T BEEN DRIVEN SINCE SUNDAY THE 11TH AND THE WINDSHIELD WAS CRACKED FROM THE BOTTOM MIDDLE AND UP A SIGNIFICANT WAY BEFORE IT SPLIT INTO A WIDE 'Y' SHAPE.
Mfg Campaign: 11408519
Recall Date: Apr 17, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
WENT TO GET IN MY CAR PARKED IN MY DRIVEWAY FOR THE FIRST TIME THIS WEEK WHERE IT WAS PARKED IN MY DRIVEWAY, HADN'T BEEN DRIVEN SINCE SUNDAY THE 11TH AND THE WINDSHIELD WAS CRACKED FROM THE BOTTOM MIDDLE AND UP A SIGNIFICANT WAY BEFORE IT SPLIT INTO A WIDE 'Y' SHAPE.
Corrective Action:
WENT TO GET IN MY CAR PARKED IN MY DRIVEWAY FOR THE FIRST TIME THIS WEEK WHERE IT WAS PARKED IN MY DRIVEWAY, HADN'T BEEN DRIVEN SINCE SUNDAY THE 11TH AND THE WINDSHIELD WAS CRACKED FROM THE BOTTOM MIDDLE AND UP A SIGNIFICANT WAY BEFORE IT SPLIT INTO A WIDE 'Y' SHAPE.
Additional Notes:
WENT TO GET IN MY CAR PARKED IN MY DRIVEWAY FOR THE FIRST TIME THIS WEEK WHERE IT WAS PARKED IN MY DRIVEWAY, HADN'T BEEN DRIVEN SINCE SUNDAY THE 11TH AND THE WINDSHIELD WAS CRACKED FROM THE BOTTOM MIDDLE AND UP A SIGNIFICANT WAY BEFORE IT SPLIT INTO A WIDE 'Y' SHAPE.
Mfg Campaign: 11408519
Recall Date: Apr 17, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY SUDDENLY DRAINED. THIS HAPPENED A FEW DAYS AFTER I HAD A TRIP OF OVER 750 MILES. I DID A JUMP START AND THEN DROVE THE CAR FOR OVER 20 MINUTES. THE NEXT DAY THE SAME THING. TOOK IT TO SUBARU SERVICE, THEY CHECKED THE CAR AND COULD NOT FIND A PROBLEM JUST CHARGED IT. THE NEXT TIME AGAIN THE SAME PROBLEM. THIS TIME SUBARU SERVICE KEPT THE CAR OVERNIGHT AND THEN CHANGED THE BATTERY. ITS A FEW MONTHS NOW BUT I ALWAYS HAVE THIS LINGERING FEELING THAT IT MIGHT HAPPEN AGAIN, SPECIALLY READING THE NEWS REPORTS OF THIS HAPPENING AFTER SOME TIME.
Corrective Action:
THE BATTERY SUDDENLY DRAINED. THIS HAPPENED A FEW DAYS AFTER I HAD A TRIP OF OVER 750 MILES. I DID A JUMP START AND THEN DROVE THE CAR FOR OVER 20 MINUTES. THE NEXT DAY THE SAME THING. TOOK IT TO SUBARU SERVICE, THEY CHECKED THE CAR AND COULD NOT FIND A PROBLEM JUST CHARGED IT. THE NEXT TIME AGAIN THE SAME PROBLEM. THIS TIME SUBARU SERVICE KEPT THE CAR OVERNIGHT AND THEN CHANGED THE BATTERY. ITS A FEW MONTHS NOW BUT I ALWAYS HAVE THIS LINGERING FEELING THAT IT MIGHT HAPPEN AGAIN, SPECIALLY READING THE NEWS REPORTS OF THIS HAPPENING AFTER SOME TIME.
Additional Notes:
THE BATTERY SUDDENLY DRAINED. THIS HAPPENED A FEW DAYS AFTER I HAD A TRIP OF OVER 750 MILES. I DID A JUMP START AND THEN DROVE THE CAR FOR OVER 20 MINUTES. THE NEXT DAY THE SAME THING. TOOK IT TO SUBARU SERVICE, THEY CHECKED THE CAR AND COULD NOT FIND A PROBLEM JUST CHARGED IT. THE NEXT TIME AGAIN THE SAME PROBLEM. THIS TIME SUBARU SERVICE KEPT THE CAR OVERNIGHT AND THEN CHANGED THE BATTERY. ITS A FEW MONTHS NOW BUT I ALWAYS HAVE THIS LINGERING FEELING THAT IT MIGHT HAPPEN AGAIN, SPECIALLY READING THE NEWS REPORTS OF THIS HAPPENING AFTER SOME TIME.
Mfg Campaign: 11408530
Recall Date: Apr 17, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON 9/27/2021 I BOUGHT A NEW 2020 SUBURU OUTBACK FROM CAMELBACK SUBURU IN PHOENIX AZ. WE HAVE NOW HAD TWO WINDSHIELDS CRACK STARTING FROM THE LEFT A PILLAR AND CONTINUE ACROSS THE REST OF THE WINDSHIELD IN SHORT ORDER. BOTH WINDSHIELDS CRACKED FROM THE SAME SPOT WITHOUT ANY CAUSE, IE ROCKS ETC. THE DEALERSHIP IS CLAIMING IT IS FROM ROCKS. ABSOLUTELY NOT. I BELIEVE THEY KNOW EXACTLY WHAT IS GOING ON AND ARE DEFRAUDING ME OUT OF A LEGITIMATE MANUFACTURERS WARRANTY CLAIM. I HAVE TALKED WITH MY INSURANCE AGENT AND THIS WILL BE AN ISSUE WITH THEM WITH TWO CLAIMS IIN SUCH A SHORT TIME.
Corrective Action:
ON 9/27/2021 I BOUGHT A NEW 2020 SUBURU OUTBACK FROM CAMELBACK SUBURU IN PHOENIX AZ. WE HAVE NOW HAD TWO WINDSHIELDS CRACK STARTING FROM THE LEFT A PILLAR AND CONTINUE ACROSS THE REST OF THE WINDSHIELD IN SHORT ORDER. BOTH WINDSHIELDS CRACKED FROM THE SAME SPOT WITHOUT ANY CAUSE, IE ROCKS ETC. THE DEALERSHIP IS CLAIMING IT IS FROM ROCKS. ABSOLUTELY NOT. I BELIEVE THEY KNOW EXACTLY WHAT IS GOING ON AND ARE DEFRAUDING ME OUT OF A LEGITIMATE MANUFACTURERS WARRANTY CLAIM. I HAVE TALKED WITH MY INSURANCE AGENT AND THIS WILL BE AN ISSUE WITH THEM WITH TWO CLAIMS IIN SUCH A SHORT TIME.
Additional Notes:
ON 9/27/2021 I BOUGHT A NEW 2020 SUBURU OUTBACK FROM CAMELBACK SUBURU IN PHOENIX AZ. WE HAVE NOW HAD TWO WINDSHIELDS CRACK STARTING FROM THE LEFT A PILLAR AND CONTINUE ACROSS THE REST OF THE WINDSHIELD IN SHORT ORDER. BOTH WINDSHIELDS CRACKED FROM THE SAME SPOT WITHOUT ANY CAUSE, IE ROCKS ETC. THE DEALERSHIP IS CLAIMING IT IS FROM ROCKS. ABSOLUTELY NOT. I BELIEVE THEY KNOW EXACTLY WHAT IS GOING ON AND ARE DEFRAUDING ME OUT OF A LEGITIMATE MANUFACTURERS WARRANTY CLAIM. I HAVE TALKED WITH MY INSURANCE AGENT AND THIS WILL BE AN ISSUE WITH THEM WITH TWO CLAIMS IIN SUCH A SHORT TIME.
Mfg Campaign: 11408375
Recall Date: Apr 16, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY IS DEAD. CAR WAS PARKED IN MY GARAGE AND NOT USED FOR SEVERAL DAYS. WHEN I TRIED TO START IT ON WED APRIL 14, 2021 THE BATTERY WAS DEAD. NO LIGHTS HAS BEEN LEFT ON. ALL DOORS WERE CLOSED WHEN CAR NOT IN USE.
Corrective Action:
BATTERY IS DEAD. CAR WAS PARKED IN MY GARAGE AND NOT USED FOR SEVERAL DAYS. WHEN I TRIED TO START IT ON WED APRIL 14, 2021 THE BATTERY WAS DEAD. NO LIGHTS HAS BEEN LEFT ON. ALL DOORS WERE CLOSED WHEN CAR NOT IN USE.
Additional Notes:
BATTERY IS DEAD. CAR WAS PARKED IN MY GARAGE AND NOT USED FOR SEVERAL DAYS. WHEN I TRIED TO START IT ON WED APRIL 14, 2021 THE BATTERY WAS DEAD. NO LIGHTS HAS BEEN LEFT ON. ALL DOORS WERE CLOSED WHEN CAR NOT IN USE.
Mfg Campaign: 11408482
Recall Date: Apr 16, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY REPEATEDLY DIES AFTER VERY SHORT PERIODS OF TIME, NO LIGHTS LEFT ON OR DOORS LEFT OPEN. VEHICLE BATTERY HAS DIED A TOTAL OF 4 TIMES IN 7 MONTHS WHEN LEFT OVERNIGHT.
Corrective Action:
BATTERY REPEATEDLY DIES AFTER VERY SHORT PERIODS OF TIME, NO LIGHTS LEFT ON OR DOORS LEFT OPEN. VEHICLE BATTERY HAS DIED A TOTAL OF 4 TIMES IN 7 MONTHS WHEN LEFT OVERNIGHT.
Additional Notes:
BATTERY REPEATEDLY DIES AFTER VERY SHORT PERIODS OF TIME, NO LIGHTS LEFT ON OR DOORS LEFT OPEN. VEHICLE BATTERY HAS DIED A TOTAL OF 4 TIMES IN 7 MONTHS WHEN LEFT OVERNIGHT.
Mfg Campaign: 11408178
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
BATTERY REPEATEDLY DIES AFTER VERY SHORT PERIODS OF TIME, NO LIGHTS LEFT ON OR DOORS LEFT OPEN. VEHICLE BATTERY HAS DIED A TOTAL OF 4 TIMES IN 7 MONTHS WHEN LEFT OVERNIGHT.
Corrective Action:
BATTERY REPEATEDLY DIES AFTER VERY SHORT PERIODS OF TIME, NO LIGHTS LEFT ON OR DOORS LEFT OPEN. VEHICLE BATTERY HAS DIED A TOTAL OF 4 TIMES IN 7 MONTHS WHEN LEFT OVERNIGHT.
Additional Notes:
BATTERY REPEATEDLY DIES AFTER VERY SHORT PERIODS OF TIME, NO LIGHTS LEFT ON OR DOORS LEFT OPEN. VEHICLE BATTERY HAS DIED A TOTAL OF 4 TIMES IN 7 MONTHS WHEN LEFT OVERNIGHT.
Mfg Campaign: 11408178
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
BATTERY REPEATEDLY DIES AFTER VERY SHORT PERIODS OF TIME, NO LIGHTS LEFT ON OR DOORS LEFT OPEN. VEHICLE BATTERY HAS DIED A TOTAL OF 4 TIMES IN 7 MONTHS WHEN LEFT OVERNIGHT.
Corrective Action:
BATTERY REPEATEDLY DIES AFTER VERY SHORT PERIODS OF TIME, NO LIGHTS LEFT ON OR DOORS LEFT OPEN. VEHICLE BATTERY HAS DIED A TOTAL OF 4 TIMES IN 7 MONTHS WHEN LEFT OVERNIGHT.
Additional Notes:
BATTERY REPEATEDLY DIES AFTER VERY SHORT PERIODS OF TIME, NO LIGHTS LEFT ON OR DOORS LEFT OPEN. VEHICLE BATTERY HAS DIED A TOTAL OF 4 TIMES IN 7 MONTHS WHEN LEFT OVERNIGHT.
Mfg Campaign: 11408178
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING NORTH ON A STRAIGHT STRETCH OF I-15 IN MONTANA ON A SUNDAY AFTERNOON AROUND 6:30PM THE FRONT WINDSHIELD OF MY 2020 SUBARU OUTBACK RANDOMLY CRACKED FROM LOW ON THE PASSENGER SIDE TO THE MIDDLE OF THE WINDSHIELD BELOW THE REAR VIEW MIRROR. THERE WERE NO OTHER CARS ON THE ROAD AND THERE WAS NO NOTICEABLE IMPACT TO THE WINDSHIELD. ROAD CONDITIONS SEEMED SMOOTH AT THE TIME OF THE CRACK AND THE WEATHER WAS CLEAR AROUND MID 40 DEGREES F. THE CAR HAD BEEN RUNNING FOR SEVERAL HOURS SO THE INSIDE TEMPERATURE SHOULD HAVE BEEN STABLE WITH NO WILD TEMPERATURE SWINGS. INSPECTION OF THE WINDSHIELD AFTER THE EVENT SHOWS NO SIGNS OF CHIPS OR IMPACTS NEAR THE CRACK. THE CAR HAS APPROXIMATELY 6,000 MILES ON IT WITH NO OTHER MECHANICAL ISSUES NOTED.
Corrective Action:
WHILE DRIVING NORTH ON A STRAIGHT STRETCH OF I-15 IN MONTANA ON A SUNDAY AFTERNOON AROUND 6:30PM THE FRONT WINDSHIELD OF MY 2020 SUBARU OUTBACK RANDOMLY CRACKED FROM LOW ON THE PASSENGER SIDE TO THE MIDDLE OF THE WINDSHIELD BELOW THE REAR VIEW MIRROR. THERE WERE NO OTHER CARS ON THE ROAD AND THERE WAS NO NOTICEABLE IMPACT TO THE WINDSHIELD. ROAD CONDITIONS SEEMED SMOOTH AT THE TIME OF THE CRACK AND THE WEATHER WAS CLEAR AROUND MID 40 DEGREES F. THE CAR HAD BEEN RUNNING FOR SEVERAL HOURS SO THE INSIDE TEMPERATURE SHOULD HAVE BEEN STABLE WITH NO WILD TEMPERATURE SWINGS. INSPECTION OF THE WINDSHIELD AFTER THE EVENT SHOWS NO SIGNS OF CHIPS OR IMPACTS NEAR THE CRACK. THE CAR HAS APPROXIMATELY 6,000 MILES ON IT WITH NO OTHER MECHANICAL ISSUES NOTED.
Additional Notes:
WHILE DRIVING NORTH ON A STRAIGHT STRETCH OF I-15 IN MONTANA ON A SUNDAY AFTERNOON AROUND 6:30PM THE FRONT WINDSHIELD OF MY 2020 SUBARU OUTBACK RANDOMLY CRACKED FROM LOW ON THE PASSENGER SIDE TO THE MIDDLE OF THE WINDSHIELD BELOW THE REAR VIEW MIRROR. THERE WERE NO OTHER CARS ON THE ROAD AND THERE WAS NO NOTICEABLE IMPACT TO THE WINDSHIELD. ROAD CONDITIONS SEEMED SMOOTH AT THE TIME OF THE CRACK AND THE WEATHER WAS CLEAR AROUND MID 40 DEGREES F. THE CAR HAD BEEN RUNNING FOR SEVERAL HOURS SO THE INSIDE TEMPERATURE SHOULD HAVE BEEN STABLE WITH NO WILD TEMPERATURE SWINGS. INSPECTION OF THE WINDSHIELD AFTER THE EVENT SHOWS NO SIGNS OF CHIPS OR IMPACTS NEAR THE CRACK. THE CAR HAS APPROXIMATELY 6,000 MILES ON IT WITH NO OTHER MECHANICAL ISSUES NOTED.
Mfg Campaign: 11408096
Recall Date: Apr 14, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD ON OUR 2020 SUBARU OUTBACK WAS NOT CRACKED WHEN I PARKED IT IN THE GARAGE ONE NIGHT. THE NEXT AFTERNOON WHEN WE GOT IN TO DRIVE TO THE GROCERY STORE, THE WINDSHIELD HAD AN UNEXPECTED CRACK APPROXIMATELY 14 INCHES LONG, ON THE PASSENGER SIDE, ABOUT 1/3 OF THE WAY DOWN FROM THE TOP, GOING HORIZONTALLY ACROSS THE WINDSHIELD. THIS CRACK CAME SEEMINGLY OUT OF NOWHERE. THE VEHICLE SEEMS TO HAVE BEEN STATIONARY WHEN THIS OCCURRED. WE HAVE HAD THE CAR FOR ABOUT SIX MONTHS. THIS CRACK APPEARED ON SUNDAY AND IS HUGE, WE WILL NEED THE WINDSHIELD REPLACED.
Corrective Action:
THE WINDSHIELD ON OUR 2020 SUBARU OUTBACK WAS NOT CRACKED WHEN I PARKED IT IN THE GARAGE ONE NIGHT. THE NEXT AFTERNOON WHEN WE GOT IN TO DRIVE TO THE GROCERY STORE, THE WINDSHIELD HAD AN UNEXPECTED CRACK APPROXIMATELY 14 INCHES LONG, ON THE PASSENGER SIDE, ABOUT 1/3 OF THE WAY DOWN FROM THE TOP, GOING HORIZONTALLY ACROSS THE WINDSHIELD. THIS CRACK CAME SEEMINGLY OUT OF NOWHERE. THE VEHICLE SEEMS TO HAVE BEEN STATIONARY WHEN THIS OCCURRED. WE HAVE HAD THE CAR FOR ABOUT SIX MONTHS. THIS CRACK APPEARED ON SUNDAY AND IS HUGE, WE WILL NEED THE WINDSHIELD REPLACED.
Additional Notes:
THE WINDSHIELD ON OUR 2020 SUBARU OUTBACK WAS NOT CRACKED WHEN I PARKED IT IN THE GARAGE ONE NIGHT. THE NEXT AFTERNOON WHEN WE GOT IN TO DRIVE TO THE GROCERY STORE, THE WINDSHIELD HAD AN UNEXPECTED CRACK APPROXIMATELY 14 INCHES LONG, ON THE PASSENGER SIDE, ABOUT 1/3 OF THE WAY DOWN FROM THE TOP, GOING HORIZONTALLY ACROSS THE WINDSHIELD. THIS CRACK CAME SEEMINGLY OUT OF NOWHERE. THE VEHICLE SEEMS TO HAVE BEEN STATIONARY WHEN THIS OCCURRED. WE HAVE HAD THE CAR FOR ABOUT SIX MONTHS. THIS CRACK APPEARED ON SUNDAY AND IS HUGE, WE WILL NEED THE WINDSHIELD REPLACED.
Mfg Campaign: 11407971
Recall Date: Apr 13, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EXPERIENCING A DEAD BATTERY. 3RD TIME THIS MONTH. VEHICLE ONLY HAS 7090 MILES ON IT, ONCE JUMPED LASTS A WEEK OR 2 AND THEN REPEATS PROBLEM. DEALER JUST SAYS TO CALL ROADSIDE ASSISTANCE.
Corrective Action:
EXPERIENCING A DEAD BATTERY. 3RD TIME THIS MONTH. VEHICLE ONLY HAS 7090 MILES ON IT, ONCE JUMPED LASTS A WEEK OR 2 AND THEN REPEATS PROBLEM. DEALER JUST SAYS TO CALL ROADSIDE ASSISTANCE.
Additional Notes:
EXPERIENCING A DEAD BATTERY. 3RD TIME THIS MONTH. VEHICLE ONLY HAS 7090 MILES ON IT, ONCE JUMPED LASTS A WEEK OR 2 AND THEN REPEATS PROBLEM. DEALER JUST SAYS TO CALL ROADSIDE ASSISTANCE.
Mfg Campaign: 11407543
Recall Date: Apr 12, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON 3 OCCASIONS THE CAR WOULD NOT START AFTER BEING DRIVEN. THE DASHBOARD LIT UP, RADIO WORKED, BUT NO STARTER OR ENGINE NOISE. SUBARU SAYS THERE IS NOTHING WRONG WITH THE CAR OR BATTERY. THIS APPEARS TO BE A COMMON SUBARU PROBLEM.
Corrective Action:
ON 3 OCCASIONS THE CAR WOULD NOT START AFTER BEING DRIVEN. THE DASHBOARD LIT UP, RADIO WORKED, BUT NO STARTER OR ENGINE NOISE. SUBARU SAYS THERE IS NOTHING WRONG WITH THE CAR OR BATTERY. THIS APPEARS TO BE A COMMON SUBARU PROBLEM.
Additional Notes:
ON 3 OCCASIONS THE CAR WOULD NOT START AFTER BEING DRIVEN. THE DASHBOARD LIT UP, RADIO WORKED, BUT NO STARTER OR ENGINE NOISE. SUBARU SAYS THERE IS NOTHING WRONG WITH THE CAR OR BATTERY. THIS APPEARS TO BE A COMMON SUBARU PROBLEM.
Mfg Campaign: 11407596
Recall Date: Apr 12, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ON 3 OCCASIONS THE CAR WOULD NOT START AFTER BEING DRIVEN. THE DASHBOARD LIT UP, RADIO WORKED, BUT NO STARTER OR ENGINE NOISE. SUBARU SAYS THERE IS NOTHING WRONG WITH THE CAR OR BATTERY. THIS APPEARS TO BE A COMMON SUBARU PROBLEM.
Corrective Action:
ON 3 OCCASIONS THE CAR WOULD NOT START AFTER BEING DRIVEN. THE DASHBOARD LIT UP, RADIO WORKED, BUT NO STARTER OR ENGINE NOISE. SUBARU SAYS THERE IS NOTHING WRONG WITH THE CAR OR BATTERY. THIS APPEARS TO BE A COMMON SUBARU PROBLEM.
Additional Notes:
ON 3 OCCASIONS THE CAR WOULD NOT START AFTER BEING DRIVEN. THE DASHBOARD LIT UP, RADIO WORKED, BUT NO STARTER OR ENGINE NOISE. SUBARU SAYS THERE IS NOTHING WRONG WITH THE CAR OR BATTERY. THIS APPEARS TO BE A COMMON SUBARU PROBLEM.
Mfg Campaign: 11407596
Recall Date: Apr 12, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON 3 OCCASIONS THE CAR WOULD NOT START AFTER BEING DRIVEN. THE DASHBOARD LIT UP, RADIO WORKED, BUT NO STARTER OR ENGINE NOISE. SUBARU SAYS THERE IS NOTHING WRONG WITH THE CAR OR BATTERY. THIS APPEARS TO BE A COMMON SUBARU PROBLEM.
Corrective Action:
ON 3 OCCASIONS THE CAR WOULD NOT START AFTER BEING DRIVEN. THE DASHBOARD LIT UP, RADIO WORKED, BUT NO STARTER OR ENGINE NOISE. SUBARU SAYS THERE IS NOTHING WRONG WITH THE CAR OR BATTERY. THIS APPEARS TO BE A COMMON SUBARU PROBLEM.
Additional Notes:
ON 3 OCCASIONS THE CAR WOULD NOT START AFTER BEING DRIVEN. THE DASHBOARD LIT UP, RADIO WORKED, BUT NO STARTER OR ENGINE NOISE. SUBARU SAYS THERE IS NOTHING WRONG WITH THE CAR OR BATTERY. THIS APPEARS TO BE A COMMON SUBARU PROBLEM.
Mfg Campaign: 11407596
Recall Date: Apr 12, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE JUST BOUGHT THIS CAR. USED, LESS THAN 7K MILES. I HAVEN'T EVEN MADE A PAYMENT YET. MY WIFE CALLED ME FROM THE TURN LANE OF A BUSY INTERSECTION WITH HUNDREDS OF CARS SPEEDING PAST. SHE WAS DRIVING AND STOPPED TO TURN LEFT AT A RED LIGHT. WHEN SHE WENT TO GO, THE CAR TURNED OFF AND WOULD NOT START - ALTHOUGH IT APPEARED THERE WAS POWER; RADIO, LIGHTS, ALL WORKING. A POLICE OFFICER AND A PASSER-BY PUSHED HER INTO A PARKING LOT AFTER 20 MINUTES. WHEN I ARRIVED, IT APPEARED THE BATTERY WAS NOT CRANKING THE STARTER. I HAD HER GET JUMPER CABLES AND YES, IT STARTED RIGHT UP. NO INDICATION THAT THE BATTERY WAS HAVING ISSUES, NO WARNING LIGHTS. I TURNED THE AUTO STOP-START OFF WHILE I DROVE IT TO THE DEALERSHIP WHO COULDN'T EVEN TALK TO ME BECAUSE THEY WERE TO BUSY. FORTUNATELY, IT STARTED UP AND MADE IT HOME. TOOK MY SON TO HIS BASEBALL GAME AND AFTER SITTING FOR 3 HOURS, WOULD NOT START, GOT A JUMP. TOOK IT HOME, LET IT RUN A BIT, IN THE MORNING, WOULD NOT START. THE INTERNET IS FULL OF PEOPLE COMPLAINING ABOUT SUBARU AND THIS EXACT ISSUE. THIS SOULD NOT BE HAPPENING IN BASICALLY A NEW CAR.
Corrective Action:
WE JUST BOUGHT THIS CAR. USED, LESS THAN 7K MILES. I HAVEN'T EVEN MADE A PAYMENT YET. MY WIFE CALLED ME FROM THE TURN LANE OF A BUSY INTERSECTION WITH HUNDREDS OF CARS SPEEDING PAST. SHE WAS DRIVING AND STOPPED TO TURN LEFT AT A RED LIGHT. WHEN SHE WENT TO GO, THE CAR TURNED OFF AND WOULD NOT START - ALTHOUGH IT APPEARED THERE WAS POWER; RADIO, LIGHTS, ALL WORKING. A POLICE OFFICER AND A PASSER-BY PUSHED HER INTO A PARKING LOT AFTER 20 MINUTES. WHEN I ARRIVED, IT APPEARED THE BATTERY WAS NOT CRANKING THE STARTER. I HAD HER GET JUMPER CABLES AND YES, IT STARTED RIGHT UP. NO INDICATION THAT THE BATTERY WAS HAVING ISSUES, NO WARNING LIGHTS. I TURNED THE AUTO STOP-START OFF WHILE I DROVE IT TO THE DEALERSHIP WHO COULDN'T EVEN TALK TO ME BECAUSE THEY WERE TO BUSY. FORTUNATELY, IT STARTED UP AND MADE IT HOME. TOOK MY SON TO HIS BASEBALL GAME AND AFTER SITTING FOR 3 HOURS, WOULD NOT START, GOT A JUMP. TOOK IT HOME, LET IT RUN A BIT, IN THE MORNING, WOULD NOT START. THE INTERNET IS FULL OF PEOPLE COMPLAINING ABOUT SUBARU AND THIS EXACT ISSUE. THIS SOULD NOT BE HAPPENING IN BASICALLY A NEW CAR.
Additional Notes:
WE JUST BOUGHT THIS CAR. USED, LESS THAN 7K MILES. I HAVEN'T EVEN MADE A PAYMENT YET. MY WIFE CALLED ME FROM THE TURN LANE OF A BUSY INTERSECTION WITH HUNDREDS OF CARS SPEEDING PAST. SHE WAS DRIVING AND STOPPED TO TURN LEFT AT A RED LIGHT. WHEN SHE WENT TO GO, THE CAR TURNED OFF AND WOULD NOT START - ALTHOUGH IT APPEARED THERE WAS POWER; RADIO, LIGHTS, ALL WORKING. A POLICE OFFICER AND A PASSER-BY PUSHED HER INTO A PARKING LOT AFTER 20 MINUTES. WHEN I ARRIVED, IT APPEARED THE BATTERY WAS NOT CRANKING THE STARTER. I HAD HER GET JUMPER CABLES AND YES, IT STARTED RIGHT UP. NO INDICATION THAT THE BATTERY WAS HAVING ISSUES, NO WARNING LIGHTS. I TURNED THE AUTO STOP-START OFF WHILE I DROVE IT TO THE DEALERSHIP WHO COULDN'T EVEN TALK TO ME BECAUSE THEY WERE TO BUSY. FORTUNATELY, IT STARTED UP AND MADE IT HOME. TOOK MY SON TO HIS BASEBALL GAME AND AFTER SITTING FOR 3 HOURS, WOULD NOT START, GOT A JUMP. TOOK IT HOME, LET IT RUN A BIT, IN THE MORNING, WOULD NOT START. THE INTERNET IS FULL OF PEOPLE COMPLAINING ABOUT SUBARU AND THIS EXACT ISSUE. THIS SOULD NOT BE HAPPENING IN BASICALLY A NEW CAR.
Mfg Campaign: 11407708
Recall Date: Apr 12, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I'M CURIOUS TO KNOW IF ANYONE ELSE HAS HAD THE PROBLEM THAT I'VE BEEN HAVING WITH MY CAR. THE CAR'S CCM WOULD OCCASIONALLY FREEZE; SAY APPLE CARPLAY IS UNAVAILABLE AND RESTART; THE CCM WOULD GO BLANK, BUT STILL BACKLIT; OR JUST FREEZE ATTEMPT TO RESTART, BUT NOT TURN BACK ON RENDERING ITEMS IN THE CAR USELESS, LIKE VOICE CONTROL AND JUST EVERYTHING!! SUBARU CLAIMS THAT THERE'S NOTHING WRONG AND I JUST HAVE A GRIEVANCE. I'M NOT SURE HOW THAT'S THE CASE, WHEN THERE'S VIDEO EVIDENCE. I HAVE A LOANER CAR FROM THE DEALERSHIP, AND TURNED OFF THE DISPLAY (I DIDN'T KNOW THAT COULD BE DONE), BUT THE VOICE CONTROL WORKED IN THE LOANER THAT WAS NOT HAVING A PROBLEM AS OPPOSED TO MINE. PLEASE LET ME KNOW IF ANYONE ELSE HAS WRITTEN IN WITH THAT COMPLAINT. OF NOTE, I'VE BEEN GOING INTO THE DEALERSHIP FOR THIS PROBLEM SINCE OCTOBER 2020, AND I'VE ONLY OWNED THE CAR SINCE JUL 2020. I HAD IT CHECKED IN VIRGINIA AND OKLAHOMA CITY. I RECEIVED A LOANER CAR ON THURSDAY, 8 APR 2020, FOR THE PROBLEM ONLY AFTER I NOTIFIED THE DEALERSHIP THAT I CONTACTED SUBARU ABOUT THE PROBLEM. I RECEIVED A TEXT STATING THAT THE CAR WAS READY, BUT NO RESPONSE AS TO WHAT WAS DONE. AGAIN, I RECEIVED THE 'SOFTWARE IS UP TO DATE'. BE AWARE THAT WHEN THE SCREEN GOES BLANK, YOU HAVE NO CONTROL OVER ANYTHING, NOT EVEN VOICE CONTROL. I DID TEST THAT WHILE MY CAR WAS MALFUNCTIONING A D ALSO DISPLAYING THAT EYESIGHT AND REAR ASSIST BRAKING WERE ALSO NOT FUNCTIONAL. THIS IS A SAFETY HAZARD, BECAUSE I WAS UTILIZING NAVIGATION SINCE I DIDN'T KNOW WHERE I WAS GOING AT THE TIME. THIS IS NOT THE FIRST TIME DURING NAVIGATION THAT THIS HAS OCCURRED. ALTHOUGH I RECEIVED AN ERROR MESSAGE FROM THE CAR VIA TEXT ON EASTER SUNDAY, THE MY SUBARU APP SENT AN 'ALL SYSTEMS FUNCTIONAL' FOR 30 DAYS, BUT I JUST HAD ERRORS A FEW DAYS PRIOR. IT'S LIKE THE HEALTH REPORT IS ONLY FOR THAT MOMENT IN TIME AND NOT REALLY FOR 30 DAYS.
Corrective Action:
I'M CURIOUS TO KNOW IF ANYONE ELSE HAS HAD THE PROBLEM THAT I'VE BEEN HAVING WITH MY CAR. THE CAR'S CCM WOULD OCCASIONALLY FREEZE; SAY APPLE CARPLAY IS UNAVAILABLE AND RESTART; THE CCM WOULD GO BLANK, BUT STILL BACKLIT; OR JUST FREEZE ATTEMPT TO RESTART, BUT NOT TURN BACK ON RENDERING ITEMS IN THE CAR USELESS, LIKE VOICE CONTROL AND JUST EVERYTHING!! SUBARU CLAIMS THAT THERE'S NOTHING WRONG AND I JUST HAVE A GRIEVANCE. I'M NOT SURE HOW THAT'S THE CASE, WHEN THERE'S VIDEO EVIDENCE. I HAVE A LOANER CAR FROM THE DEALERSHIP, AND TURNED OFF THE DISPLAY (I DIDN'T KNOW THAT COULD BE DONE), BUT THE VOICE CONTROL WORKED IN THE LOANER THAT WAS NOT HAVING A PROBLEM AS OPPOSED TO MINE. PLEASE LET ME KNOW IF ANYONE ELSE HAS WRITTEN IN WITH THAT COMPLAINT. OF NOTE, I'VE BEEN GOING INTO THE DEALERSHIP FOR THIS PROBLEM SINCE OCTOBER 2020, AND I'VE ONLY OWNED THE CAR SINCE JUL 2020. I HAD IT CHECKED IN VIRGINIA AND OKLAHOMA CITY. I RECEIVED A LOANER CAR ON THURSDAY, 8 APR 2020, FOR THE PROBLEM ONLY AFTER I NOTIFIED THE DEALERSHIP THAT I CONTACTED SUBARU ABOUT THE PROBLEM. I RECEIVED A TEXT STATING THAT THE CAR WAS READY, BUT NO RESPONSE AS TO WHAT WAS DONE. AGAIN, I RECEIVED THE 'SOFTWARE IS UP TO DATE'. BE AWARE THAT WHEN THE SCREEN GOES BLANK, YOU HAVE NO CONTROL OVER ANYTHING, NOT EVEN VOICE CONTROL. I DID TEST THAT WHILE MY CAR WAS MALFUNCTIONING A D ALSO DISPLAYING THAT EYESIGHT AND REAR ASSIST BRAKING WERE ALSO NOT FUNCTIONAL. THIS IS A SAFETY HAZARD, BECAUSE I WAS UTILIZING NAVIGATION SINCE I DIDN'T KNOW WHERE I WAS GOING AT THE TIME. THIS IS NOT THE FIRST TIME DURING NAVIGATION THAT THIS HAS OCCURRED. ALTHOUGH I RECEIVED AN ERROR MESSAGE FROM THE CAR VIA TEXT ON EASTER SUNDAY, THE MY SUBARU APP SENT AN 'ALL SYSTEMS FUNCTIONAL' FOR 30 DAYS, BUT I JUST HAD ERRORS A FEW DAYS PRIOR. IT'S LIKE THE HEALTH REPORT IS ONLY FOR THAT MOMENT IN TIME AND NOT REALLY FOR 30 DAYS.
Additional Notes:
I'M CURIOUS TO KNOW IF ANYONE ELSE HAS HAD THE PROBLEM THAT I'VE BEEN HAVING WITH MY CAR. THE CAR'S CCM WOULD OCCASIONALLY FREEZE; SAY APPLE CARPLAY IS UNAVAILABLE AND RESTART; THE CCM WOULD GO BLANK, BUT STILL BACKLIT; OR JUST FREEZE ATTEMPT TO RESTART, BUT NOT TURN BACK ON RENDERING ITEMS IN THE CAR USELESS, LIKE VOICE CONTROL AND JUST EVERYTHING!! SUBARU CLAIMS THAT THERE'S NOTHING WRONG AND I JUST HAVE A GRIEVANCE. I'M NOT SURE HOW THAT'S THE CASE, WHEN THERE'S VIDEO EVIDENCE. I HAVE A LOANER CAR FROM THE DEALERSHIP, AND TURNED OFF THE DISPLAY (I DIDN'T KNOW THAT COULD BE DONE), BUT THE VOICE CONTROL WORKED IN THE LOANER THAT WAS NOT HAVING A PROBLEM AS OPPOSED TO MINE. PLEASE LET ME KNOW IF ANYONE ELSE HAS WRITTEN IN WITH THAT COMPLAINT. OF NOTE, I'VE BEEN GOING INTO THE DEALERSHIP FOR THIS PROBLEM SINCE OCTOBER 2020, AND I'VE ONLY OWNED THE CAR SINCE JUL 2020. I HAD IT CHECKED IN VIRGINIA AND OKLAHOMA CITY. I RECEIVED A LOANER CAR ON THURSDAY, 8 APR 2020, FOR THE PROBLEM ONLY AFTER I NOTIFIED THE DEALERSHIP THAT I CONTACTED SUBARU ABOUT THE PROBLEM. I RECEIVED A TEXT STATING THAT THE CAR WAS READY, BUT NO RESPONSE AS TO WHAT WAS DONE. AGAIN, I RECEIVED THE 'SOFTWARE IS UP TO DATE'. BE AWARE THAT WHEN THE SCREEN GOES BLANK, YOU HAVE NO CONTROL OVER ANYTHING, NOT EVEN VOICE CONTROL. I DID TEST THAT WHILE MY CAR WAS MALFUNCTIONING A D ALSO DISPLAYING THAT EYESIGHT AND REAR ASSIST BRAKING WERE ALSO NOT FUNCTIONAL. THIS IS A SAFETY HAZARD, BECAUSE I WAS UTILIZING NAVIGATION SINCE I DIDN'T KNOW WHERE I WAS GOING AT THE TIME. THIS IS NOT THE FIRST TIME DURING NAVIGATION THAT THIS HAS OCCURRED. ALTHOUGH I RECEIVED AN ERROR MESSAGE FROM THE CAR VIA TEXT ON EASTER SUNDAY, THE MY SUBARU APP SENT AN 'ALL SYSTEMS FUNCTIONAL' FOR 30 DAYS, BUT I JUST HAD ERRORS A FEW DAYS PRIOR. IT'S LIKE THE HEALTH REPORT IS ONLY FOR THAT MOMENT IN TIME AND NOT REALLY FOR 30 DAYS.
Mfg Campaign: 11407736
Recall Date: Apr 12, 2021
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