Complaints & Recalls
Official Safety Recalls - Important!
51 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRH-20
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUL-97
Recall Date: Sep 18, 2019
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
ON DECEMBER 18,2020 I WAS CROSSING AN INTERSECTION. I WAS TRAVELING MAYBE 5-10 MILES AN HOUR THROUGH A GREEN LIGHT. AN AUTOMOBILE STRUCK ME PERPENDICULAR AT 30-40 MPH. THE IMPACT WAS ALMOST ENTIRELY TAKEN BY THE DRIVERS DOOR. THE SPEED WAS ACCORDING TO THE DRIVER OF THE VEHICLE AND WITNESSES. THE CAR WAS STRUCK SO VIOLENTLY THAT THE TIRES ON THE PASSENGER SIDE WERE SCUFFED ON THE SIDEWALL FROM THEM ROLLING UNDER THE CAR. I HIT MY HEAD ON THE DRIVERS WINDOW FROM THE IMPACT. I WAS WEARING MY SEATBELT. NO AIRBAGS DEPLOYED, NO SIDECURTAINS DEPLOYED. IT SHOULD BE NOTED THE AIRBAGS DEPLOYED ON THE KIA THAT IMPACTED ME. SUBARU TIED MY CAR UP FOR 4 MONTHS AFTER I REQUESTED THEY COME LOOK AT THE CAR TO DETERMINE IF IT ACTED CORRECTLY AT THE TIME OF THE ACCIDENT. THEY DOWNLOADED DATA FROM MY CAR AND HAVE REFUSED TO SHARE IT WITH ME. THEY CLAIM THAT THE IMPACT WAS OBLIQUE. THAT THE AIRBAGS WERE DESIGNED NOT TO GO OFF IF IN FACT THIS HAPPENS. THEY ALSO SAY THAT THE OWNERS MANUAL STATES THAT. I READ THE OWNERS MANUAL. IT SAYS THAT IF THE IMPACT IS PERPENDICULAR THE AIRBAGS/SIDE CURTAINS SHOULD DEPLOY. THE CAR WAS 3 MONTHS OLD TO THE DAY. INCLUDED ARE PICTURES OF MY CAR SHOWING THE DAMAGE. I ALSO SENT PICTURES OF HOW THE FRONT TIRE WAS BENT FROM THE IMPACT.. I HAVE ALSO INCLUDED THE PICTURES OF THE KIA THAT IMPACTED MY SUBARU.
Corrective Action:
ON DECEMBER 18,2020 I WAS CROSSING AN INTERSECTION. I WAS TRAVELING MAYBE 5-10 MILES AN HOUR THROUGH A GREEN LIGHT. AN AUTOMOBILE STRUCK ME PERPENDICULAR AT 30-40 MPH. THE IMPACT WAS ALMOST ENTIRELY TAKEN BY THE DRIVERS DOOR. THE SPEED WAS ACCORDING TO THE DRIVER OF THE VEHICLE AND WITNESSES. THE CAR WAS STRUCK SO VIOLENTLY THAT THE TIRES ON THE PASSENGER SIDE WERE SCUFFED ON THE SIDEWALL FROM THEM ROLLING UNDER THE CAR. I HIT MY HEAD ON THE DRIVERS WINDOW FROM THE IMPACT. I WAS WEARING MY SEATBELT. NO AIRBAGS DEPLOYED, NO SIDECURTAINS DEPLOYED. IT SHOULD BE NOTED THE AIRBAGS DEPLOYED ON THE KIA THAT IMPACTED ME. SUBARU TIED MY CAR UP FOR 4 MONTHS AFTER I REQUESTED THEY COME LOOK AT THE CAR TO DETERMINE IF IT ACTED CORRECTLY AT THE TIME OF THE ACCIDENT. THEY DOWNLOADED DATA FROM MY CAR AND HAVE REFUSED TO SHARE IT WITH ME. THEY CLAIM THAT THE IMPACT WAS OBLIQUE. THAT THE AIRBAGS WERE DESIGNED NOT TO GO OFF IF IN FACT THIS HAPPENS. THEY ALSO SAY THAT THE OWNERS MANUAL STATES THAT. I READ THE OWNERS MANUAL. IT SAYS THAT IF THE IMPACT IS PERPENDICULAR THE AIRBAGS/SIDE CURTAINS SHOULD DEPLOY. THE CAR WAS 3 MONTHS OLD TO THE DAY. INCLUDED ARE PICTURES OF MY CAR SHOWING THE DAMAGE. I ALSO SENT PICTURES OF HOW THE FRONT TIRE WAS BENT FROM THE IMPACT.. I HAVE ALSO INCLUDED THE PICTURES OF THE KIA THAT IMPACTED MY SUBARU.
Additional Notes:
ON DECEMBER 18,2020 I WAS CROSSING AN INTERSECTION. I WAS TRAVELING MAYBE 5-10 MILES AN HOUR THROUGH A GREEN LIGHT. AN AUTOMOBILE STRUCK ME PERPENDICULAR AT 30-40 MPH. THE IMPACT WAS ALMOST ENTIRELY TAKEN BY THE DRIVERS DOOR. THE SPEED WAS ACCORDING TO THE DRIVER OF THE VEHICLE AND WITNESSES. THE CAR WAS STRUCK SO VIOLENTLY THAT THE TIRES ON THE PASSENGER SIDE WERE SCUFFED ON THE SIDEWALL FROM THEM ROLLING UNDER THE CAR. I HIT MY HEAD ON THE DRIVERS WINDOW FROM THE IMPACT. I WAS WEARING MY SEATBELT. NO AIRBAGS DEPLOYED, NO SIDECURTAINS DEPLOYED. IT SHOULD BE NOTED THE AIRBAGS DEPLOYED ON THE KIA THAT IMPACTED ME. SUBARU TIED MY CAR UP FOR 4 MONTHS AFTER I REQUESTED THEY COME LOOK AT THE CAR TO DETERMINE IF IT ACTED CORRECTLY AT THE TIME OF THE ACCIDENT. THEY DOWNLOADED DATA FROM MY CAR AND HAVE REFUSED TO SHARE IT WITH ME. THEY CLAIM THAT THE IMPACT WAS OBLIQUE. THAT THE AIRBAGS WERE DESIGNED NOT TO GO OFF IF IN FACT THIS HAPPENS. THEY ALSO SAY THAT THE OWNERS MANUAL STATES THAT. I READ THE OWNERS MANUAL. IT SAYS THAT IF THE IMPACT IS PERPENDICULAR THE AIRBAGS/SIDE CURTAINS SHOULD DEPLOY. THE CAR WAS 3 MONTHS OLD TO THE DAY. INCLUDED ARE PICTURES OF MY CAR SHOWING THE DAMAGE. I ALSO SENT PICTURES OF HOW THE FRONT TIRE WAS BENT FROM THE IMPACT.. I HAVE ALSO INCLUDED THE PICTURES OF THE KIA THAT IMPACTED MY SUBARU.
Mfg Campaign: 11415079
Recall Date: May 4, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHEN DRIVING DOWN THE ROAD WINDSHIELD JUST STARTED CRACKING ON PASSENGER SIDE FROM BELOW THE WINDSHIELD WIPER BELOW THE WINDOW TRIM. WITHIN MINUTES IT WENT FROM A 3-4 INCH CRACK TO ENCOMPASSING THE MAJORITY OF THE RIGHT SIDE OF THE WINDOW. THIS IS THE SECOND INCIDENT WITH THIS WINDSHIELD. IN DECEMBER A SMALL PEBBLE BARELY TAPPED THIS DRIVER'S SIDE AND CAUSED AN INSTANT GOUGE.
Corrective Action:
WHEN DRIVING DOWN THE ROAD WINDSHIELD JUST STARTED CRACKING ON PASSENGER SIDE FROM BELOW THE WINDSHIELD WIPER BELOW THE WINDOW TRIM. WITHIN MINUTES IT WENT FROM A 3-4 INCH CRACK TO ENCOMPASSING THE MAJORITY OF THE RIGHT SIDE OF THE WINDOW. THIS IS THE SECOND INCIDENT WITH THIS WINDSHIELD. IN DECEMBER A SMALL PEBBLE BARELY TAPPED THIS DRIVER'S SIDE AND CAUSED AN INSTANT GOUGE.
Additional Notes:
WHEN DRIVING DOWN THE ROAD WINDSHIELD JUST STARTED CRACKING ON PASSENGER SIDE FROM BELOW THE WINDSHIELD WIPER BELOW THE WINDOW TRIM. WITHIN MINUTES IT WENT FROM A 3-4 INCH CRACK TO ENCOMPASSING THE MAJORITY OF THE RIGHT SIDE OF THE WINDOW. THIS IS THE SECOND INCIDENT WITH THIS WINDSHIELD. IN DECEMBER A SMALL PEBBLE BARELY TAPPED THIS DRIVER'S SIDE AND CAUSED AN INSTANT GOUGE.
Mfg Campaign: 11414707
Recall Date: May 1, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2020 SUBARU OUTBACK. THE WINDSHIELDS KEEP BREAKING. I JUST HAD THE THIRD (3RD) WINDSHIELD INSTALLED IN THIS 2020 VEHICLE AND IT WAS CRACKED BEFORE IT WAS TWO WEEKS OLD. THE LAST WINDSHIELD I HAD WAS SPIDER WEBS OF CRACKS - I DROVE IT LIKE THAT FOR MONTHS WAITING ON SUBARU TO FIX THE GLASS ISSUE. IT IS NOT FIXED. I HAVE DRIVEN CARS IN THIS AREA FOR TWO DECADES AND I HAVE NEVER SEEN ANYTHING LIKE THIS. THERE IS SOMETHING WRONG WITH THE NEW SUBARU WINDSHIELDS. SMALL DEBRIS WILL HIT THE CAR ON HWY/INTERSTATE THAT WOULD NOT USUALLY CRACK GLASS AND IT CRACKS. IT CHIPS VERY EASY AND THEN CRACKS TO A LENGTH THAT IS NOT ABLE TO BE REPAIRED. I THINK SOME OF THE CRACKS JUST APPEAR. BIZARRE. A FAMILY MEMBER HAS 2021 ASCENT AND JUST HAD TO REPLACE HER WINDSHIELD ALSO.
Corrective Action:
I HAVE A 2020 SUBARU OUTBACK. THE WINDSHIELDS KEEP BREAKING. I JUST HAD THE THIRD (3RD) WINDSHIELD INSTALLED IN THIS 2020 VEHICLE AND IT WAS CRACKED BEFORE IT WAS TWO WEEKS OLD. THE LAST WINDSHIELD I HAD WAS SPIDER WEBS OF CRACKS - I DROVE IT LIKE THAT FOR MONTHS WAITING ON SUBARU TO FIX THE GLASS ISSUE. IT IS NOT FIXED. I HAVE DRIVEN CARS IN THIS AREA FOR TWO DECADES AND I HAVE NEVER SEEN ANYTHING LIKE THIS. THERE IS SOMETHING WRONG WITH THE NEW SUBARU WINDSHIELDS. SMALL DEBRIS WILL HIT THE CAR ON HWY/INTERSTATE THAT WOULD NOT USUALLY CRACK GLASS AND IT CRACKS. IT CHIPS VERY EASY AND THEN CRACKS TO A LENGTH THAT IS NOT ABLE TO BE REPAIRED. I THINK SOME OF THE CRACKS JUST APPEAR. BIZARRE. A FAMILY MEMBER HAS 2021 ASCENT AND JUST HAD TO REPLACE HER WINDSHIELD ALSO.
Additional Notes:
I HAVE A 2020 SUBARU OUTBACK. THE WINDSHIELDS KEEP BREAKING. I JUST HAD THE THIRD (3RD) WINDSHIELD INSTALLED IN THIS 2020 VEHICLE AND IT WAS CRACKED BEFORE IT WAS TWO WEEKS OLD. THE LAST WINDSHIELD I HAD WAS SPIDER WEBS OF CRACKS - I DROVE IT LIKE THAT FOR MONTHS WAITING ON SUBARU TO FIX THE GLASS ISSUE. IT IS NOT FIXED. I HAVE DRIVEN CARS IN THIS AREA FOR TWO DECADES AND I HAVE NEVER SEEN ANYTHING LIKE THIS. THERE IS SOMETHING WRONG WITH THE NEW SUBARU WINDSHIELDS. SMALL DEBRIS WILL HIT THE CAR ON HWY/INTERSTATE THAT WOULD NOT USUALLY CRACK GLASS AND IT CRACKS. IT CHIPS VERY EASY AND THEN CRACKS TO A LENGTH THAT IS NOT ABLE TO BE REPAIRED. I THINK SOME OF THE CRACKS JUST APPEAR. BIZARRE. A FAMILY MEMBER HAS 2021 ASCENT AND JUST HAD TO REPLACE HER WINDSHIELD ALSO.
Mfg Campaign: 11414349
Recall Date: Apr 28, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HAD THE CAR 18 MONTHS BATTERY WENT DEAD; UNDERSTAND THAT THIS IS SOME KIND OF NATIONAL ISSUE WITH SUBARU BATTERIES DRAINING PREMATURELY
Corrective Action:
HAD THE CAR 18 MONTHS BATTERY WENT DEAD; UNDERSTAND THAT THIS IS SOME KIND OF NATIONAL ISSUE WITH SUBARU BATTERIES DRAINING PREMATURELY
Additional Notes:
HAD THE CAR 18 MONTHS BATTERY WENT DEAD; UNDERSTAND THAT THIS IS SOME KIND OF NATIONAL ISSUE WITH SUBARU BATTERIES DRAINING PREMATURELY
Mfg Campaign: 11414111
Recall Date: Apr 27, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
HAD THE CAR 18 MONTHS BATTERY WENT DEAD; UNDERSTAND THAT THIS IS SOME KIND OF NATIONAL ISSUE WITH SUBARU BATTERIES DRAINING PREMATURELY
Corrective Action:
HAD THE CAR 18 MONTHS BATTERY WENT DEAD; UNDERSTAND THAT THIS IS SOME KIND OF NATIONAL ISSUE WITH SUBARU BATTERIES DRAINING PREMATURELY
Additional Notes:
HAD THE CAR 18 MONTHS BATTERY WENT DEAD; UNDERSTAND THAT THIS IS SOME KIND OF NATIONAL ISSUE WITH SUBARU BATTERIES DRAINING PREMATURELY
Mfg Campaign: 11414111
Recall Date: Apr 27, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TOOK CAR TO DEALERSHIP 4/21/21, THEY REMOVED BATTERY CHARGED IT AND TESTED IT, STATED BATTERY WAS GOOD. TODAY, 4/27/21, TRIED TO TAKE CAR OUT AND IT WON'T START.
Corrective Action:
TOOK CAR TO DEALERSHIP 4/21/21, THEY REMOVED BATTERY CHARGED IT AND TESTED IT, STATED BATTERY WAS GOOD. TODAY, 4/27/21, TRIED TO TAKE CAR OUT AND IT WON'T START.
Additional Notes:
TOOK CAR TO DEALERSHIP 4/21/21, THEY REMOVED BATTERY CHARGED IT AND TESTED IT, STATED BATTERY WAS GOOD. TODAY, 4/27/21, TRIED TO TAKE CAR OUT AND IT WON'T START.
Mfg Campaign: 11414123
Recall Date: Apr 27, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TOOK CAR TO DEALERSHIP 4/21/21, THEY REMOVED BATTERY CHARGED IT AND TESTED IT, STATED BATTERY WAS GOOD. TODAY, 4/27/21, TRIED TO TAKE CAR OUT AND IT WON'T START.
Corrective Action:
TOOK CAR TO DEALERSHIP 4/21/21, THEY REMOVED BATTERY CHARGED IT AND TESTED IT, STATED BATTERY WAS GOOD. TODAY, 4/27/21, TRIED TO TAKE CAR OUT AND IT WON'T START.
Additional Notes:
TOOK CAR TO DEALERSHIP 4/21/21, THEY REMOVED BATTERY CHARGED IT AND TESTED IT, STATED BATTERY WAS GOOD. TODAY, 4/27/21, TRIED TO TAKE CAR OUT AND IT WON'T START.
Mfg Campaign: 11414123
Recall Date: Apr 27, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD ON MY OUTBACK CRACKED WITH NO WARNING OR IMPACT. I HAD PULLED OUT OF MY DRIVEWAY AND WAS JUST BEGINNING TO MOVE FORWARD ON MY STREET WHEN I HEARD A SOUND IN THE CABIN. I DIDN'T KNOW WHAT IT WAS BUT LOOKED AROUND AS I REACHED A NEARBY STOP SIGN. THERE IS A LARGE Y-SHAPED CRACK FROM THE TOP OF MY WINDSHIELD, PARTIALLY HIDDEN BY THE REAR VIEW MIRROR.
Corrective Action:
THE WINDSHIELD ON MY OUTBACK CRACKED WITH NO WARNING OR IMPACT. I HAD PULLED OUT OF MY DRIVEWAY AND WAS JUST BEGINNING TO MOVE FORWARD ON MY STREET WHEN I HEARD A SOUND IN THE CABIN. I DIDN'T KNOW WHAT IT WAS BUT LOOKED AROUND AS I REACHED A NEARBY STOP SIGN. THERE IS A LARGE Y-SHAPED CRACK FROM THE TOP OF MY WINDSHIELD, PARTIALLY HIDDEN BY THE REAR VIEW MIRROR.
Additional Notes:
THE WINDSHIELD ON MY OUTBACK CRACKED WITH NO WARNING OR IMPACT. I HAD PULLED OUT OF MY DRIVEWAY AND WAS JUST BEGINNING TO MOVE FORWARD ON MY STREET WHEN I HEARD A SOUND IN THE CABIN. I DIDN'T KNOW WHAT IT WAS BUT LOOKED AROUND AS I REACHED A NEARBY STOP SIGN. THERE IS A LARGE Y-SHAPED CRACK FROM THE TOP OF MY WINDSHIELD, PARTIALLY HIDDEN BY THE REAR VIEW MIRROR.
Mfg Campaign: 11414184
Recall Date: Apr 27, 2021
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
A 12 INCH CRACK IN THE WINDSHIELD APPEARED AFTER I HEARD A LOUD SHARP SOUND. THE VEHICLE WAS IN MOTION TRAVELING 55 MPH ON A FOUR LANE HIGHWAY (BRILEY PARKWAY) IN NASHVILLE, TENNESSEE.
Corrective Action:
A 12 INCH CRACK IN THE WINDSHIELD APPEARED AFTER I HEARD A LOUD SHARP SOUND. THE VEHICLE WAS IN MOTION TRAVELING 55 MPH ON A FOUR LANE HIGHWAY (BRILEY PARKWAY) IN NASHVILLE, TENNESSEE.
Additional Notes:
A 12 INCH CRACK IN THE WINDSHIELD APPEARED AFTER I HEARD A LOUD SHARP SOUND. THE VEHICLE WAS IN MOTION TRAVELING 55 MPH ON A FOUR LANE HIGHWAY (BRILEY PARKWAY) IN NASHVILLE, TENNESSEE.
Mfg Campaign: 11414011
Recall Date: Apr 26, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A 12 INCH CRACK IN THE WINDSHIELD APPEARED AFTER I HEARD A LOUD SHARP SOUND. THE VEHICLE WAS IN MOTION TRAVELING 55 MPH ON A FOUR LANE HIGHWAY (BRILEY PARKWAY) IN NASHVILLE, TENNESSEE.
Corrective Action:
A 12 INCH CRACK IN THE WINDSHIELD APPEARED AFTER I HEARD A LOUD SHARP SOUND. THE VEHICLE WAS IN MOTION TRAVELING 55 MPH ON A FOUR LANE HIGHWAY (BRILEY PARKWAY) IN NASHVILLE, TENNESSEE.
Additional Notes:
A 12 INCH CRACK IN THE WINDSHIELD APPEARED AFTER I HEARD A LOUD SHARP SOUND. THE VEHICLE WAS IN MOTION TRAVELING 55 MPH ON A FOUR LANE HIGHWAY (BRILEY PARKWAY) IN NASHVILLE, TENNESSEE.
Mfg Campaign: 11414011
Recall Date: Apr 26, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A 12 INCH CRACK IN THE WINDSHIELD APPEARED AFTER I HEARD A LOUD SHARP SOUND. THE VEHICLE WAS IN MOTION TRAVELING 55 MPH ON A FOUR LANE HIGHWAY (BRILEY PARKWAY) IN NASHVILLE, TENNESSEE.
Corrective Action:
A 12 INCH CRACK IN THE WINDSHIELD APPEARED AFTER I HEARD A LOUD SHARP SOUND. THE VEHICLE WAS IN MOTION TRAVELING 55 MPH ON A FOUR LANE HIGHWAY (BRILEY PARKWAY) IN NASHVILLE, TENNESSEE.
Additional Notes:
A 12 INCH CRACK IN THE WINDSHIELD APPEARED AFTER I HEARD A LOUD SHARP SOUND. THE VEHICLE WAS IN MOTION TRAVELING 55 MPH ON A FOUR LANE HIGHWAY (BRILEY PARKWAY) IN NASHVILLE, TENNESSEE.
Mfg Campaign: 11414011
Recall Date: Apr 26, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2020 SUBARU OUTBACK IS LESS THAN ONE YEAR OLD AND HAS LESS THAN 10,000 MILES. THE BATTERY HAS BEEN DEAD TWO TIMES IN THE PAST MONTH. BOTH TIMES THE CAR WAS GARAGED AND NOTHING WAS LEFT ON TO DRAIN THE BATTERY
Corrective Action:
MY 2020 SUBARU OUTBACK IS LESS THAN ONE YEAR OLD AND HAS LESS THAN 10,000 MILES. THE BATTERY HAS BEEN DEAD TWO TIMES IN THE PAST MONTH. BOTH TIMES THE CAR WAS GARAGED AND NOTHING WAS LEFT ON TO DRAIN THE BATTERY
Additional Notes:
MY 2020 SUBARU OUTBACK IS LESS THAN ONE YEAR OLD AND HAS LESS THAN 10,000 MILES. THE BATTERY HAS BEEN DEAD TWO TIMES IN THE PAST MONTH. BOTH TIMES THE CAR WAS GARAGED AND NOTHING WAS LEFT ON TO DRAIN THE BATTERY
Mfg Campaign: 11413719
Recall Date: Apr 24, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WITHOUT ANY WARNING, AND WITH NO ANTECEDENT ROCK OR OTHER IMPACT, WINDSHIELD INCURRED LARGE DIAGONAL CRACK. AT THE TIME, CAR WAS BEING DRIVEN ON A HGHWAY IN GOOD WEATHER.
Corrective Action:
WITHOUT ANY WARNING, AND WITH NO ANTECEDENT ROCK OR OTHER IMPACT, WINDSHIELD INCURRED LARGE DIAGONAL CRACK. AT THE TIME, CAR WAS BEING DRIVEN ON A HGHWAY IN GOOD WEATHER.
Additional Notes:
WITHOUT ANY WARNING, AND WITH NO ANTECEDENT ROCK OR OTHER IMPACT, WINDSHIELD INCURRED LARGE DIAGONAL CRACK. AT THE TIME, CAR WAS BEING DRIVEN ON A HGHWAY IN GOOD WEATHER.
Mfg Campaign: 11413609
Recall Date: Apr 23, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DRIVING AND NOTICED A CRACK ON MY WINDSHIELD. AS I CONTINUED TO DRIVE I CAN HEAR THE GLASS MAKING CRACKING SOUNDS AND THE CRACK STARTED TO SPREAD FAST ACROSS THE WINDSHIELD. DID NOT DRIVE VEHICLE FOR OVER 2 WEEKS AND CRACK GREW WITHIN THE TIME FRAME.
Corrective Action:
DRIVING AND NOTICED A CRACK ON MY WINDSHIELD. AS I CONTINUED TO DRIVE I CAN HEAR THE GLASS MAKING CRACKING SOUNDS AND THE CRACK STARTED TO SPREAD FAST ACROSS THE WINDSHIELD. DID NOT DRIVE VEHICLE FOR OVER 2 WEEKS AND CRACK GREW WITHIN THE TIME FRAME.
Additional Notes:
DRIVING AND NOTICED A CRACK ON MY WINDSHIELD. AS I CONTINUED TO DRIVE I CAN HEAR THE GLASS MAKING CRACKING SOUNDS AND THE CRACK STARTED TO SPREAD FAST ACROSS THE WINDSHIELD. DID NOT DRIVE VEHICLE FOR OVER 2 WEEKS AND CRACK GREW WITHIN THE TIME FRAME.
Mfg Campaign: 11413384
Recall Date: Apr 22, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THERE HAS BEEN AN ONGOING PROBLEM WITH THE VEHICLE ELECTRONICS THE DEALER HAS REPROGRAMMED THE ELECTRONIC CONTROLS 4 TIMES IN THE YEAR SINCE I BOUGHT THE CAR. THE LAST REPROGRAMMING WAS DUE TO A NHTSA RECALL. THE SYSTEM WAS BETTER FOR A COUPLE OF MONTHS SINCE THE LAST REPROGRAMMING BUT ON MONDAY 4/19/21 AT 5:58 PM THE SAME PROBLEM REOCCURRED THE ELECTRONIC SCREEN IN THE MIDDLE OF THE DASH WENT BLACK AS I WAS DRIVING AT 65 MPH SOUTHBOUND ON I-95 IN BALTIMORE MARYLAND. THE SCREEN AND ALL IT FUNCTIONS WERE OFF FOR 4 MINUTES UNTIL IT RESTARTED WITH THE INITIAL SCREEN THAT APPEARS WHEN I START THE CAR. IT IS A WARNING SCREEN WITH A GREEN AREA TO PRESS THAT I AGREE WITH THE WARNING. FOR 4 MINUTES I WAS DRIVING WITH NO ACCESS TO THE CONTROLS THAT ARE UNDER THE DIRECTION FO THE MAIN SCREEN. THE DEALER HAD TOLD ME I SHOULD TAKE A VIDEO OF THE DASH IF THIS HAPPENED AGAIN BUT IT IS HARD TO TAKE A VIDEO WHILE DRIVING IN THE EXPRESS LANES AT 65 MPH. THIS IS A SERIOUS PROBLEM THAT AFTER ALL THESE REPROGRAMMING ACTIVITIES SHOULD HAVE BEEN FIXED. WHEN THE DEALER HAD INSTALLED THE REVISED PROGRAMING I ASKED WHAT TO DO IF THE SAME THING HAPPENED AGAIN AND HE SUGGESTED THAT I TAKE A VIDEO THEN TOLD ME THAT IT WON'T HAPPEN AGAIN. WELL IT DID HAPPEN AGAIN. I IMAGINE I AM NOT THE ONLY PERSON TO FIND THIS REOCCURRING BUT I CAN'T BE SURE OF THAT. IT IS MOST DISCONCERTING TO THINK THAT ALL OF THE SAFETY CONTROLS THAT I PURCHASED THE VEHICLE TO OBTAIN ARE OUT OF USE FOR 4 MINUTES AS I AM DRIVING ON THE HIGHWAY. I HAD THE RADIO ON WHILE DRIVING AND SUDDENLY IT WENT OFF I LOOKED DOWN AT THE SCREEN AND IT WAS BLACK COMPLETELY OFF. I ASSUME THAT ALL OF THE SAFETY FUNCTIONS THE SCREEN CONTROLS ALSO WERE OFF. IT STAYED THAT WAY FOR 4 MINUTES AND THEN RESTARTED AS IF I HAD JUST STARTED THE CAR IN MY DRIVEWAY. I DON'T KNOW WHAT TO DO BUT I BELIEVE THAT THIS IS A SAFETY ISSUE THAT KEEPS RECURRING.
Corrective Action:
THERE HAS BEEN AN ONGOING PROBLEM WITH THE VEHICLE ELECTRONICS THE DEALER HAS REPROGRAMMED THE ELECTRONIC CONTROLS 4 TIMES IN THE YEAR SINCE I BOUGHT THE CAR. THE LAST REPROGRAMMING WAS DUE TO A NHTSA RECALL. THE SYSTEM WAS BETTER FOR A COUPLE OF MONTHS SINCE THE LAST REPROGRAMMING BUT ON MONDAY 4/19/21 AT 5:58 PM THE SAME PROBLEM REOCCURRED THE ELECTRONIC SCREEN IN THE MIDDLE OF THE DASH WENT BLACK AS I WAS DRIVING AT 65 MPH SOUTHBOUND ON I-95 IN BALTIMORE MARYLAND. THE SCREEN AND ALL IT FUNCTIONS WERE OFF FOR 4 MINUTES UNTIL IT RESTARTED WITH THE INITIAL SCREEN THAT APPEARS WHEN I START THE CAR. IT IS A WARNING SCREEN WITH A GREEN AREA TO PRESS THAT I AGREE WITH THE WARNING. FOR 4 MINUTES I WAS DRIVING WITH NO ACCESS TO THE CONTROLS THAT ARE UNDER THE DIRECTION FO THE MAIN SCREEN. THE DEALER HAD TOLD ME I SHOULD TAKE A VIDEO OF THE DASH IF THIS HAPPENED AGAIN BUT IT IS HARD TO TAKE A VIDEO WHILE DRIVING IN THE EXPRESS LANES AT 65 MPH. THIS IS A SERIOUS PROBLEM THAT AFTER ALL THESE REPROGRAMMING ACTIVITIES SHOULD HAVE BEEN FIXED. WHEN THE DEALER HAD INSTALLED THE REVISED PROGRAMING I ASKED WHAT TO DO IF THE SAME THING HAPPENED AGAIN AND HE SUGGESTED THAT I TAKE A VIDEO THEN TOLD ME THAT IT WON'T HAPPEN AGAIN. WELL IT DID HAPPEN AGAIN. I IMAGINE I AM NOT THE ONLY PERSON TO FIND THIS REOCCURRING BUT I CAN'T BE SURE OF THAT. IT IS MOST DISCONCERTING TO THINK THAT ALL OF THE SAFETY CONTROLS THAT I PURCHASED THE VEHICLE TO OBTAIN ARE OUT OF USE FOR 4 MINUTES AS I AM DRIVING ON THE HIGHWAY. I HAD THE RADIO ON WHILE DRIVING AND SUDDENLY IT WENT OFF I LOOKED DOWN AT THE SCREEN AND IT WAS BLACK COMPLETELY OFF. I ASSUME THAT ALL OF THE SAFETY FUNCTIONS THE SCREEN CONTROLS ALSO WERE OFF. IT STAYED THAT WAY FOR 4 MINUTES AND THEN RESTARTED AS IF I HAD JUST STARTED THE CAR IN MY DRIVEWAY. I DON'T KNOW WHAT TO DO BUT I BELIEVE THAT THIS IS A SAFETY ISSUE THAT KEEPS RECURRING.
Additional Notes:
THERE HAS BEEN AN ONGOING PROBLEM WITH THE VEHICLE ELECTRONICS THE DEALER HAS REPROGRAMMED THE ELECTRONIC CONTROLS 4 TIMES IN THE YEAR SINCE I BOUGHT THE CAR. THE LAST REPROGRAMMING WAS DUE TO A NHTSA RECALL. THE SYSTEM WAS BETTER FOR A COUPLE OF MONTHS SINCE THE LAST REPROGRAMMING BUT ON MONDAY 4/19/21 AT 5:58 PM THE SAME PROBLEM REOCCURRED THE ELECTRONIC SCREEN IN THE MIDDLE OF THE DASH WENT BLACK AS I WAS DRIVING AT 65 MPH SOUTHBOUND ON I-95 IN BALTIMORE MARYLAND. THE SCREEN AND ALL IT FUNCTIONS WERE OFF FOR 4 MINUTES UNTIL IT RESTARTED WITH THE INITIAL SCREEN THAT APPEARS WHEN I START THE CAR. IT IS A WARNING SCREEN WITH A GREEN AREA TO PRESS THAT I AGREE WITH THE WARNING. FOR 4 MINUTES I WAS DRIVING WITH NO ACCESS TO THE CONTROLS THAT ARE UNDER THE DIRECTION FO THE MAIN SCREEN. THE DEALER HAD TOLD ME I SHOULD TAKE A VIDEO OF THE DASH IF THIS HAPPENED AGAIN BUT IT IS HARD TO TAKE A VIDEO WHILE DRIVING IN THE EXPRESS LANES AT 65 MPH. THIS IS A SERIOUS PROBLEM THAT AFTER ALL THESE REPROGRAMMING ACTIVITIES SHOULD HAVE BEEN FIXED. WHEN THE DEALER HAD INSTALLED THE REVISED PROGRAMING I ASKED WHAT TO DO IF THE SAME THING HAPPENED AGAIN AND HE SUGGESTED THAT I TAKE A VIDEO THEN TOLD ME THAT IT WON'T HAPPEN AGAIN. WELL IT DID HAPPEN AGAIN. I IMAGINE I AM NOT THE ONLY PERSON TO FIND THIS REOCCURRING BUT I CAN'T BE SURE OF THAT. IT IS MOST DISCONCERTING TO THINK THAT ALL OF THE SAFETY CONTROLS THAT I PURCHASED THE VEHICLE TO OBTAIN ARE OUT OF USE FOR 4 MINUTES AS I AM DRIVING ON THE HIGHWAY. I HAD THE RADIO ON WHILE DRIVING AND SUDDENLY IT WENT OFF I LOOKED DOWN AT THE SCREEN AND IT WAS BLACK COMPLETELY OFF. I ASSUME THAT ALL OF THE SAFETY FUNCTIONS THE SCREEN CONTROLS ALSO WERE OFF. IT STAYED THAT WAY FOR 4 MINUTES AND THEN RESTARTED AS IF I HAD JUST STARTED THE CAR IN MY DRIVEWAY. I DON'T KNOW WHAT TO DO BUT I BELIEVE THAT THIS IS A SAFETY ISSUE THAT KEEPS RECURRING.
Mfg Campaign: 11413186
Recall Date: Apr 21, 2021
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
THERE HAS BEEN AN ONGOING PROBLEM WITH THE VEHICLE ELECTRONICS THE DEALER HAS REPROGRAMMED THE ELECTRONIC CONTROLS 4 TIMES IN THE YEAR SINCE I BOUGHT THE CAR. THE LAST REPROGRAMMING WAS DUE TO A NHTSA RECALL. THE SYSTEM WAS BETTER FOR A COUPLE OF MONTHS SINCE THE LAST REPROGRAMMING BUT ON MONDAY 4/19/21 AT 5:58 PM THE SAME PROBLEM REOCCURRED THE ELECTRONIC SCREEN IN THE MIDDLE OF THE DASH WENT BLACK AS I WAS DRIVING AT 65 MPH SOUTHBOUND ON I-95 IN BALTIMORE MARYLAND. THE SCREEN AND ALL IT FUNCTIONS WERE OFF FOR 4 MINUTES UNTIL IT RESTARTED WITH THE INITIAL SCREEN THAT APPEARS WHEN I START THE CAR. IT IS A WARNING SCREEN WITH A GREEN AREA TO PRESS THAT I AGREE WITH THE WARNING. FOR 4 MINUTES I WAS DRIVING WITH NO ACCESS TO THE CONTROLS THAT ARE UNDER THE DIRECTION FO THE MAIN SCREEN. THE DEALER HAD TOLD ME I SHOULD TAKE A VIDEO OF THE DASH IF THIS HAPPENED AGAIN BUT IT IS HARD TO TAKE A VIDEO WHILE DRIVING IN THE EXPRESS LANES AT 65 MPH. THIS IS A SERIOUS PROBLEM THAT AFTER ALL THESE REPROGRAMMING ACTIVITIES SHOULD HAVE BEEN FIXED. WHEN THE DEALER HAD INSTALLED THE REVISED PROGRAMING I ASKED WHAT TO DO IF THE SAME THING HAPPENED AGAIN AND HE SUGGESTED THAT I TAKE A VIDEO THEN TOLD ME THAT IT WON'T HAPPEN AGAIN. WELL IT DID HAPPEN AGAIN. I IMAGINE I AM NOT THE ONLY PERSON TO FIND THIS REOCCURRING BUT I CAN'T BE SURE OF THAT. IT IS MOST DISCONCERTING TO THINK THAT ALL OF THE SAFETY CONTROLS THAT I PURCHASED THE VEHICLE TO OBTAIN ARE OUT OF USE FOR 4 MINUTES AS I AM DRIVING ON THE HIGHWAY. I HAD THE RADIO ON WHILE DRIVING AND SUDDENLY IT WENT OFF I LOOKED DOWN AT THE SCREEN AND IT WAS BLACK COMPLETELY OFF. I ASSUME THAT ALL OF THE SAFETY FUNCTIONS THE SCREEN CONTROLS ALSO WERE OFF. IT STAYED THAT WAY FOR 4 MINUTES AND THEN RESTARTED AS IF I HAD JUST STARTED THE CAR IN MY DRIVEWAY. I DON'T KNOW WHAT TO DO BUT I BELIEVE THAT THIS IS A SAFETY ISSUE THAT KEEPS RECURRING.
Corrective Action:
THERE HAS BEEN AN ONGOING PROBLEM WITH THE VEHICLE ELECTRONICS THE DEALER HAS REPROGRAMMED THE ELECTRONIC CONTROLS 4 TIMES IN THE YEAR SINCE I BOUGHT THE CAR. THE LAST REPROGRAMMING WAS DUE TO A NHTSA RECALL. THE SYSTEM WAS BETTER FOR A COUPLE OF MONTHS SINCE THE LAST REPROGRAMMING BUT ON MONDAY 4/19/21 AT 5:58 PM THE SAME PROBLEM REOCCURRED THE ELECTRONIC SCREEN IN THE MIDDLE OF THE DASH WENT BLACK AS I WAS DRIVING AT 65 MPH SOUTHBOUND ON I-95 IN BALTIMORE MARYLAND. THE SCREEN AND ALL IT FUNCTIONS WERE OFF FOR 4 MINUTES UNTIL IT RESTARTED WITH THE INITIAL SCREEN THAT APPEARS WHEN I START THE CAR. IT IS A WARNING SCREEN WITH A GREEN AREA TO PRESS THAT I AGREE WITH THE WARNING. FOR 4 MINUTES I WAS DRIVING WITH NO ACCESS TO THE CONTROLS THAT ARE UNDER THE DIRECTION FO THE MAIN SCREEN. THE DEALER HAD TOLD ME I SHOULD TAKE A VIDEO OF THE DASH IF THIS HAPPENED AGAIN BUT IT IS HARD TO TAKE A VIDEO WHILE DRIVING IN THE EXPRESS LANES AT 65 MPH. THIS IS A SERIOUS PROBLEM THAT AFTER ALL THESE REPROGRAMMING ACTIVITIES SHOULD HAVE BEEN FIXED. WHEN THE DEALER HAD INSTALLED THE REVISED PROGRAMING I ASKED WHAT TO DO IF THE SAME THING HAPPENED AGAIN AND HE SUGGESTED THAT I TAKE A VIDEO THEN TOLD ME THAT IT WON'T HAPPEN AGAIN. WELL IT DID HAPPEN AGAIN. I IMAGINE I AM NOT THE ONLY PERSON TO FIND THIS REOCCURRING BUT I CAN'T BE SURE OF THAT. IT IS MOST DISCONCERTING TO THINK THAT ALL OF THE SAFETY CONTROLS THAT I PURCHASED THE VEHICLE TO OBTAIN ARE OUT OF USE FOR 4 MINUTES AS I AM DRIVING ON THE HIGHWAY. I HAD THE RADIO ON WHILE DRIVING AND SUDDENLY IT WENT OFF I LOOKED DOWN AT THE SCREEN AND IT WAS BLACK COMPLETELY OFF. I ASSUME THAT ALL OF THE SAFETY FUNCTIONS THE SCREEN CONTROLS ALSO WERE OFF. IT STAYED THAT WAY FOR 4 MINUTES AND THEN RESTARTED AS IF I HAD JUST STARTED THE CAR IN MY DRIVEWAY. I DON'T KNOW WHAT TO DO BUT I BELIEVE THAT THIS IS A SAFETY ISSUE THAT KEEPS RECURRING.
Additional Notes:
THERE HAS BEEN AN ONGOING PROBLEM WITH THE VEHICLE ELECTRONICS THE DEALER HAS REPROGRAMMED THE ELECTRONIC CONTROLS 4 TIMES IN THE YEAR SINCE I BOUGHT THE CAR. THE LAST REPROGRAMMING WAS DUE TO A NHTSA RECALL. THE SYSTEM WAS BETTER FOR A COUPLE OF MONTHS SINCE THE LAST REPROGRAMMING BUT ON MONDAY 4/19/21 AT 5:58 PM THE SAME PROBLEM REOCCURRED THE ELECTRONIC SCREEN IN THE MIDDLE OF THE DASH WENT BLACK AS I WAS DRIVING AT 65 MPH SOUTHBOUND ON I-95 IN BALTIMORE MARYLAND. THE SCREEN AND ALL IT FUNCTIONS WERE OFF FOR 4 MINUTES UNTIL IT RESTARTED WITH THE INITIAL SCREEN THAT APPEARS WHEN I START THE CAR. IT IS A WARNING SCREEN WITH A GREEN AREA TO PRESS THAT I AGREE WITH THE WARNING. FOR 4 MINUTES I WAS DRIVING WITH NO ACCESS TO THE CONTROLS THAT ARE UNDER THE DIRECTION FO THE MAIN SCREEN. THE DEALER HAD TOLD ME I SHOULD TAKE A VIDEO OF THE DASH IF THIS HAPPENED AGAIN BUT IT IS HARD TO TAKE A VIDEO WHILE DRIVING IN THE EXPRESS LANES AT 65 MPH. THIS IS A SERIOUS PROBLEM THAT AFTER ALL THESE REPROGRAMMING ACTIVITIES SHOULD HAVE BEEN FIXED. WHEN THE DEALER HAD INSTALLED THE REVISED PROGRAMING I ASKED WHAT TO DO IF THE SAME THING HAPPENED AGAIN AND HE SUGGESTED THAT I TAKE A VIDEO THEN TOLD ME THAT IT WON'T HAPPEN AGAIN. WELL IT DID HAPPEN AGAIN. I IMAGINE I AM NOT THE ONLY PERSON TO FIND THIS REOCCURRING BUT I CAN'T BE SURE OF THAT. IT IS MOST DISCONCERTING TO THINK THAT ALL OF THE SAFETY CONTROLS THAT I PURCHASED THE VEHICLE TO OBTAIN ARE OUT OF USE FOR 4 MINUTES AS I AM DRIVING ON THE HIGHWAY. I HAD THE RADIO ON WHILE DRIVING AND SUDDENLY IT WENT OFF I LOOKED DOWN AT THE SCREEN AND IT WAS BLACK COMPLETELY OFF. I ASSUME THAT ALL OF THE SAFETY FUNCTIONS THE SCREEN CONTROLS ALSO WERE OFF. IT STAYED THAT WAY FOR 4 MINUTES AND THEN RESTARTED AS IF I HAD JUST STARTED THE CAR IN MY DRIVEWAY. I DON'T KNOW WHAT TO DO BUT I BELIEVE THAT THIS IS A SAFETY ISSUE THAT KEEPS RECURRING.
Mfg Campaign: 11413186
Recall Date: Apr 21, 2021
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
THERE HAS BEEN AN ONGOING PROBLEM WITH THE VEHICLE ELECTRONICS THE DEALER HAS REPROGRAMMED THE ELECTRONIC CONTROLS 4 TIMES IN THE YEAR SINCE I BOUGHT THE CAR. THE LAST REPROGRAMMING WAS DUE TO A NHTSA RECALL. THE SYSTEM WAS BETTER FOR A COUPLE OF MONTHS SINCE THE LAST REPROGRAMMING BUT ON MONDAY 4/19/21 AT 5:58 PM THE SAME PROBLEM REOCCURRED THE ELECTRONIC SCREEN IN THE MIDDLE OF THE DASH WENT BLACK AS I WAS DRIVING AT 65 MPH SOUTHBOUND ON I-95 IN BALTIMORE MARYLAND. THE SCREEN AND ALL IT FUNCTIONS WERE OFF FOR 4 MINUTES UNTIL IT RESTARTED WITH THE INITIAL SCREEN THAT APPEARS WHEN I START THE CAR. IT IS A WARNING SCREEN WITH A GREEN AREA TO PRESS THAT I AGREE WITH THE WARNING. FOR 4 MINUTES I WAS DRIVING WITH NO ACCESS TO THE CONTROLS THAT ARE UNDER THE DIRECTION FO THE MAIN SCREEN. THE DEALER HAD TOLD ME I SHOULD TAKE A VIDEO OF THE DASH IF THIS HAPPENED AGAIN BUT IT IS HARD TO TAKE A VIDEO WHILE DRIVING IN THE EXPRESS LANES AT 65 MPH. THIS IS A SERIOUS PROBLEM THAT AFTER ALL THESE REPROGRAMMING ACTIVITIES SHOULD HAVE BEEN FIXED. WHEN THE DEALER HAD INSTALLED THE REVISED PROGRAMING I ASKED WHAT TO DO IF THE SAME THING HAPPENED AGAIN AND HE SUGGESTED THAT I TAKE A VIDEO THEN TOLD ME THAT IT WON'T HAPPEN AGAIN. WELL IT DID HAPPEN AGAIN. I IMAGINE I AM NOT THE ONLY PERSON TO FIND THIS REOCCURRING BUT I CAN'T BE SURE OF THAT. IT IS MOST DISCONCERTING TO THINK THAT ALL OF THE SAFETY CONTROLS THAT I PURCHASED THE VEHICLE TO OBTAIN ARE OUT OF USE FOR 4 MINUTES AS I AM DRIVING ON THE HIGHWAY. I HAD THE RADIO ON WHILE DRIVING AND SUDDENLY IT WENT OFF I LOOKED DOWN AT THE SCREEN AND IT WAS BLACK COMPLETELY OFF. I ASSUME THAT ALL OF THE SAFETY FUNCTIONS THE SCREEN CONTROLS ALSO WERE OFF. IT STAYED THAT WAY FOR 4 MINUTES AND THEN RESTARTED AS IF I HAD JUST STARTED THE CAR IN MY DRIVEWAY. I DON'T KNOW WHAT TO DO BUT I BELIEVE THAT THIS IS A SAFETY ISSUE THAT KEEPS RECURRING.
Corrective Action:
THERE HAS BEEN AN ONGOING PROBLEM WITH THE VEHICLE ELECTRONICS THE DEALER HAS REPROGRAMMED THE ELECTRONIC CONTROLS 4 TIMES IN THE YEAR SINCE I BOUGHT THE CAR. THE LAST REPROGRAMMING WAS DUE TO A NHTSA RECALL. THE SYSTEM WAS BETTER FOR A COUPLE OF MONTHS SINCE THE LAST REPROGRAMMING BUT ON MONDAY 4/19/21 AT 5:58 PM THE SAME PROBLEM REOCCURRED THE ELECTRONIC SCREEN IN THE MIDDLE OF THE DASH WENT BLACK AS I WAS DRIVING AT 65 MPH SOUTHBOUND ON I-95 IN BALTIMORE MARYLAND. THE SCREEN AND ALL IT FUNCTIONS WERE OFF FOR 4 MINUTES UNTIL IT RESTARTED WITH THE INITIAL SCREEN THAT APPEARS WHEN I START THE CAR. IT IS A WARNING SCREEN WITH A GREEN AREA TO PRESS THAT I AGREE WITH THE WARNING. FOR 4 MINUTES I WAS DRIVING WITH NO ACCESS TO THE CONTROLS THAT ARE UNDER THE DIRECTION FO THE MAIN SCREEN. THE DEALER HAD TOLD ME I SHOULD TAKE A VIDEO OF THE DASH IF THIS HAPPENED AGAIN BUT IT IS HARD TO TAKE A VIDEO WHILE DRIVING IN THE EXPRESS LANES AT 65 MPH. THIS IS A SERIOUS PROBLEM THAT AFTER ALL THESE REPROGRAMMING ACTIVITIES SHOULD HAVE BEEN FIXED. WHEN THE DEALER HAD INSTALLED THE REVISED PROGRAMING I ASKED WHAT TO DO IF THE SAME THING HAPPENED AGAIN AND HE SUGGESTED THAT I TAKE A VIDEO THEN TOLD ME THAT IT WON'T HAPPEN AGAIN. WELL IT DID HAPPEN AGAIN. I IMAGINE I AM NOT THE ONLY PERSON TO FIND THIS REOCCURRING BUT I CAN'T BE SURE OF THAT. IT IS MOST DISCONCERTING TO THINK THAT ALL OF THE SAFETY CONTROLS THAT I PURCHASED THE VEHICLE TO OBTAIN ARE OUT OF USE FOR 4 MINUTES AS I AM DRIVING ON THE HIGHWAY. I HAD THE RADIO ON WHILE DRIVING AND SUDDENLY IT WENT OFF I LOOKED DOWN AT THE SCREEN AND IT WAS BLACK COMPLETELY OFF. I ASSUME THAT ALL OF THE SAFETY FUNCTIONS THE SCREEN CONTROLS ALSO WERE OFF. IT STAYED THAT WAY FOR 4 MINUTES AND THEN RESTARTED AS IF I HAD JUST STARTED THE CAR IN MY DRIVEWAY. I DON'T KNOW WHAT TO DO BUT I BELIEVE THAT THIS IS A SAFETY ISSUE THAT KEEPS RECURRING.
Additional Notes:
THERE HAS BEEN AN ONGOING PROBLEM WITH THE VEHICLE ELECTRONICS THE DEALER HAS REPROGRAMMED THE ELECTRONIC CONTROLS 4 TIMES IN THE YEAR SINCE I BOUGHT THE CAR. THE LAST REPROGRAMMING WAS DUE TO A NHTSA RECALL. THE SYSTEM WAS BETTER FOR A COUPLE OF MONTHS SINCE THE LAST REPROGRAMMING BUT ON MONDAY 4/19/21 AT 5:58 PM THE SAME PROBLEM REOCCURRED THE ELECTRONIC SCREEN IN THE MIDDLE OF THE DASH WENT BLACK AS I WAS DRIVING AT 65 MPH SOUTHBOUND ON I-95 IN BALTIMORE MARYLAND. THE SCREEN AND ALL IT FUNCTIONS WERE OFF FOR 4 MINUTES UNTIL IT RESTARTED WITH THE INITIAL SCREEN THAT APPEARS WHEN I START THE CAR. IT IS A WARNING SCREEN WITH A GREEN AREA TO PRESS THAT I AGREE WITH THE WARNING. FOR 4 MINUTES I WAS DRIVING WITH NO ACCESS TO THE CONTROLS THAT ARE UNDER THE DIRECTION FO THE MAIN SCREEN. THE DEALER HAD TOLD ME I SHOULD TAKE A VIDEO OF THE DASH IF THIS HAPPENED AGAIN BUT IT IS HARD TO TAKE A VIDEO WHILE DRIVING IN THE EXPRESS LANES AT 65 MPH. THIS IS A SERIOUS PROBLEM THAT AFTER ALL THESE REPROGRAMMING ACTIVITIES SHOULD HAVE BEEN FIXED. WHEN THE DEALER HAD INSTALLED THE REVISED PROGRAMING I ASKED WHAT TO DO IF THE SAME THING HAPPENED AGAIN AND HE SUGGESTED THAT I TAKE A VIDEO THEN TOLD ME THAT IT WON'T HAPPEN AGAIN. WELL IT DID HAPPEN AGAIN. I IMAGINE I AM NOT THE ONLY PERSON TO FIND THIS REOCCURRING BUT I CAN'T BE SURE OF THAT. IT IS MOST DISCONCERTING TO THINK THAT ALL OF THE SAFETY CONTROLS THAT I PURCHASED THE VEHICLE TO OBTAIN ARE OUT OF USE FOR 4 MINUTES AS I AM DRIVING ON THE HIGHWAY. I HAD THE RADIO ON WHILE DRIVING AND SUDDENLY IT WENT OFF I LOOKED DOWN AT THE SCREEN AND IT WAS BLACK COMPLETELY OFF. I ASSUME THAT ALL OF THE SAFETY FUNCTIONS THE SCREEN CONTROLS ALSO WERE OFF. IT STAYED THAT WAY FOR 4 MINUTES AND THEN RESTARTED AS IF I HAD JUST STARTED THE CAR IN MY DRIVEWAY. I DON'T KNOW WHAT TO DO BUT I BELIEVE THAT THIS IS A SAFETY ISSUE THAT KEEPS RECURRING.
Mfg Campaign: 11413186
Recall Date: Apr 21, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY KEEPS DYING. SUBARU TESTED THE BATTERY IT'S FINE. TOLD ME TO GET A BATTERY TENDER OR TO DRIVE FOR AN HOUR OR SO EVERY COUPLE OF DAYS FOR THE ALTERNATOR TO CHARGE UP. IN LESS THAN A WEEK THE CAR BATTERY HAD TO BE JUMPED 5 TIMES. STARTED 4/15/2021 THRU TODAY 4/21/2021.
Corrective Action:
THE BATTERY KEEPS DYING. SUBARU TESTED THE BATTERY IT'S FINE. TOLD ME TO GET A BATTERY TENDER OR TO DRIVE FOR AN HOUR OR SO EVERY COUPLE OF DAYS FOR THE ALTERNATOR TO CHARGE UP. IN LESS THAN A WEEK THE CAR BATTERY HAD TO BE JUMPED 5 TIMES. STARTED 4/15/2021 THRU TODAY 4/21/2021.
Additional Notes:
THE BATTERY KEEPS DYING. SUBARU TESTED THE BATTERY IT'S FINE. TOLD ME TO GET A BATTERY TENDER OR TO DRIVE FOR AN HOUR OR SO EVERY COUPLE OF DAYS FOR THE ALTERNATOR TO CHARGE UP. IN LESS THAN A WEEK THE CAR BATTERY HAD TO BE JUMPED 5 TIMES. STARTED 4/15/2021 THRU TODAY 4/21/2021.
Mfg Campaign: 11413305
Recall Date: Apr 21, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE BATTERY KEEPS DYING. SUBARU TESTED THE BATTERY IT'S FINE. TOLD ME TO GET A BATTERY TENDER OR TO DRIVE FOR AN HOUR OR SO EVERY COUPLE OF DAYS FOR THE ALTERNATOR TO CHARGE UP. IN LESS THAN A WEEK THE CAR BATTERY HAD TO BE JUMPED 5 TIMES. STARTED 4/15/2021 THRU TODAY 4/21/2021.
Corrective Action:
THE BATTERY KEEPS DYING. SUBARU TESTED THE BATTERY IT'S FINE. TOLD ME TO GET A BATTERY TENDER OR TO DRIVE FOR AN HOUR OR SO EVERY COUPLE OF DAYS FOR THE ALTERNATOR TO CHARGE UP. IN LESS THAN A WEEK THE CAR BATTERY HAD TO BE JUMPED 5 TIMES. STARTED 4/15/2021 THRU TODAY 4/21/2021.
Additional Notes:
THE BATTERY KEEPS DYING. SUBARU TESTED THE BATTERY IT'S FINE. TOLD ME TO GET A BATTERY TENDER OR TO DRIVE FOR AN HOUR OR SO EVERY COUPLE OF DAYS FOR THE ALTERNATOR TO CHARGE UP. IN LESS THAN A WEEK THE CAR BATTERY HAD TO BE JUMPED 5 TIMES. STARTED 4/15/2021 THRU TODAY 4/21/2021.
Mfg Campaign: 11413305
Recall Date: Apr 21, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DIED AFTER LEAVING UNUSED FOR JUST 9 DAYS. OCCASIONALLY STARTER BUTTON DOES NOT WORK, RETRY AND IT STARTS.
Corrective Action:
BATTERY DIED AFTER LEAVING UNUSED FOR JUST 9 DAYS. OCCASIONALLY STARTER BUTTON DOES NOT WORK, RETRY AND IT STARTS.
Additional Notes:
BATTERY DIED AFTER LEAVING UNUSED FOR JUST 9 DAYS. OCCASIONALLY STARTER BUTTON DOES NOT WORK, RETRY AND IT STARTS.
Mfg Campaign: 11413109
Recall Date: Apr 20, 2021
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