Complaints & Recalls
Official Safety Recalls - Important!
51 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-22
Recall Date: Jul 8, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRK-21
Recall Date: Dec 9, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRH-20
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUL-97
Recall Date: Sep 18, 2019
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The electronic controls black out while driving the entire center screen and electronics shut down disabling the warning lights and I think also the electronic systems that function to control the safety warnings and functionality. This has been a problem on an ongoing basis since the purchase of the vehicle. This has been "repaired" multiple times by the dealer under the direction of Subaru. There was a recall earlier this year that was supposed to correct the problem it added some functionality, but primarily this recall reprogramming of the electronics was supposed to correct the blacking out of electronics and the disabling of the safety systems. The recall reprogramming has not corrected the problem. When I complained to Subaru they suggested that I take a video of the failure when it happened. I explained that this was not possible because I was driving at 70 MPH when it happened and could not just grab my phone and start a video while driving on I-95. Last week I was able to get a video of the failure as it happened while my wife was driving and I was a passenger. The entire panel blacked out and she pulled to the side of the road and I took a video of the 4 minutes the system was out. I will attach this video to this report. In addition there is an additional problem that occurred related to the lane keep assist function. There are four options to configure this function they are: 1> OFF 2> Warning Buzzer Only 3> Lane Keep function Only 4> All Functions. My understanding of the operation of this system has one function that shuts the system Off that is obviously the OFF function. #2 although only a buzzer has the system on, #3 has the functionality working but no warning buzzer (my preferred choice) and #4 that has all functions operating both warning buzzer and lane keep functions. My concern is that if you use #3 the system shows a warning light on the dash that shows the system if OFF. I have video of the electronics but don't know how to upload it.
Corrective Action:
The electronic controls black out while driving the entire center screen and electronics shut down disabling the warning lights and I think also the electronic systems that function to control the safety warnings and functionality. This has been a problem on an ongoing basis since the purchase of the vehicle. This has been "repaired" multiple times by the dealer under the direction of Subaru. There was a recall earlier this year that was supposed to correct the problem it added some functionality, but primarily this recall reprogramming of the electronics was supposed to correct the blacking out of electronics and the disabling of the safety systems. The recall reprogramming has not corrected the problem. When I complained to Subaru they suggested that I take a video of the failure when it happened. I explained that this was not possible because I was driving at 70 MPH when it happened and could not just grab my phone and start a video while driving on I-95. Last week I was able to get a video of the failure as it happened while my wife was driving and I was a passenger. The entire panel blacked out and she pulled to the side of the road and I took a video of the 4 minutes the system was out. I will attach this video to this report. In addition there is an additional problem that occurred related to the lane keep assist function. There are four options to configure this function they are: 1> OFF 2> Warning Buzzer Only 3> Lane Keep function Only 4> All Functions. My understanding of the operation of this system has one function that shuts the system Off that is obviously the OFF function. #2 although only a buzzer has the system on, #3 has the functionality working but no warning buzzer (my preferred choice) and #4 that has all functions operating both warning buzzer and lane keep functions. My concern is that if you use #3 the system shows a warning light on the dash that shows the system if OFF. I have video of the electronics but don't know how to upload it.
Additional Notes:
The electronic controls black out while driving the entire center screen and electronics shut down disabling the warning lights and I think also the electronic systems that function to control the safety warnings and functionality. This has been a problem on an ongoing basis since the purchase of the vehicle. This has been "repaired" multiple times by the dealer under the direction of Subaru. There was a recall earlier this year that was supposed to correct the problem it added some functionality, but primarily this recall reprogramming of the electronics was supposed to correct the blacking out of electronics and the disabling of the safety systems. The recall reprogramming has not corrected the problem. When I complained to Subaru they suggested that I take a video of the failure when it happened. I explained that this was not possible because I was driving at 70 MPH when it happened and could not just grab my phone and start a video while driving on I-95. Last week I was able to get a video of the failure as it happened while my wife was driving and I was a passenger. The entire panel blacked out and she pulled to the side of the road and I took a video of the 4 minutes the system was out. I will attach this video to this report. In addition there is an additional problem that occurred related to the lane keep assist function. There are four options to configure this function they are: 1> OFF 2> Warning Buzzer Only 3> Lane Keep function Only 4> All Functions. My understanding of the operation of this system has one function that shuts the system Off that is obviously the OFF function. #2 although only a buzzer has the system on, #3 has the functionality working but no warning buzzer (my preferred choice) and #4 that has all functions operating both warning buzzer and lane keep functions. My concern is that if you use #3 the system shows a warning light on the dash that shows the system if OFF. I have video of the electronics but don't know how to upload it.
Mfg Campaign: 11418739
Recall Date: May 27, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery dead when parked in garage at home. No lights or other systems were left on. Had to jump start, drove several miles to recharge. Next time tried to start, battery was dead again. This happened 3 or 4 times (eg: 3 or 4 different days), before finally brought to dealership to have battery replaced under warranty. It is at the shop now, so I have no documentation as of yet. Moderate weather in the 50s-80s outside, so weather not a factor. Car has about 8500 miles on it. I hear this is known problem with Subaru outbacks. Glad battery was dead in garage. at home, and I was not stranded somewhere remote, unsafe or in bad weather
Corrective Action:
Battery dead when parked in garage at home. No lights or other systems were left on. Had to jump start, drove several miles to recharge. Next time tried to start, battery was dead again. This happened 3 or 4 times (eg: 3 or 4 different days), before finally brought to dealership to have battery replaced under warranty. It is at the shop now, so I have no documentation as of yet. Moderate weather in the 50s-80s outside, so weather not a factor. Car has about 8500 miles on it. I hear this is known problem with Subaru outbacks. Glad battery was dead in garage. at home, and I was not stranded somewhere remote, unsafe or in bad weather
Additional Notes:
Battery dead when parked in garage at home. No lights or other systems were left on. Had to jump start, drove several miles to recharge. Next time tried to start, battery was dead again. This happened 3 or 4 times (eg: 3 or 4 different days), before finally brought to dealership to have battery replaced under warranty. It is at the shop now, so I have no documentation as of yet. Moderate weather in the 50s-80s outside, so weather not a factor. Car has about 8500 miles on it. I hear this is known problem with Subaru outbacks. Glad battery was dead in garage. at home, and I was not stranded somewhere remote, unsafe or in bad weather
Mfg Campaign: 11418598
Recall Date: May 26, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery problem. There was no risk at this point but having these kinds of battery problems could result in not being able to start your car in unsafe conditions, cold weather, etc. After sitting and listening to SiriusXM Radio and charging my iphone with the engine off for approximately 10 minutes my car would not start. It cranked a bit and then the display lights all started flashing. Other attempts to start resulted in just the lights flickering. I called the service center and was told that leaving the accessories on for more than 5-10 minutes could result in a dead battery. There was no indication of the problem until this happened for the first time. I have a neighbor with an older Forester who also has problems with battery draining even while the car is off.
Corrective Action:
Battery problem. There was no risk at this point but having these kinds of battery problems could result in not being able to start your car in unsafe conditions, cold weather, etc. After sitting and listening to SiriusXM Radio and charging my iphone with the engine off for approximately 10 minutes my car would not start. It cranked a bit and then the display lights all started flashing. Other attempts to start resulted in just the lights flickering. I called the service center and was told that leaving the accessories on for more than 5-10 minutes could result in a dead battery. There was no indication of the problem until this happened for the first time. I have a neighbor with an older Forester who also has problems with battery draining even while the car is off.
Additional Notes:
Battery problem. There was no risk at this point but having these kinds of battery problems could result in not being able to start your car in unsafe conditions, cold weather, etc. After sitting and listening to SiriusXM Radio and charging my iphone with the engine off for approximately 10 minutes my car would not start. It cranked a bit and then the display lights all started flashing. Other attempts to start resulted in just the lights flickering. I called the service center and was told that leaving the accessories on for more than 5-10 minutes could result in a dead battery. There was no indication of the problem until this happened for the first time. I have a neighbor with an older Forester who also has problems with battery draining even while the car is off.
Mfg Campaign: 11418352
Recall Date: May 24, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNKNOWN - I was pulling away from my parking spot at work and heard a "pop" sound. I looked up and the windshield cracked right at the top in the middle where the rear view mirror is located. I am familiar with this issue as it also happened to my 2012 Subaru Outback. It is quite unsettling because you don't know when/if it will spread even further. Everything about Subaru's are great except for the cheap windshield.
Corrective Action:
UNKNOWN - I was pulling away from my parking spot at work and heard a "pop" sound. I looked up and the windshield cracked right at the top in the middle where the rear view mirror is located. I am familiar with this issue as it also happened to my 2012 Subaru Outback. It is quite unsettling because you don't know when/if it will spread even further. Everything about Subaru's are great except for the cheap windshield.
Additional Notes:
UNKNOWN - I was pulling away from my parking spot at work and heard a "pop" sound. I looked up and the windshield cracked right at the top in the middle where the rear view mirror is located. I am familiar with this issue as it also happened to my 2012 Subaru Outback. It is quite unsettling because you don't know when/if it will spread even further. Everything about Subaru's are great except for the cheap windshield.
Mfg Campaign: 11417953
Recall Date: May 20, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On one of my first times driving my new car to work on my morning commute I was traveling at a normal rate of speed and with a lot of distance from the car in front of me I heard a crack and saw the windshield beginning to show signs of a straight crack. That was December 15, 2020. Now on May 19, 2021 I have a crack from the far right side of the windshield and runs to the initial location, about 70% across my windshield.
Corrective Action:
On one of my first times driving my new car to work on my morning commute I was traveling at a normal rate of speed and with a lot of distance from the car in front of me I heard a crack and saw the windshield beginning to show signs of a straight crack. That was December 15, 2020. Now on May 19, 2021 I have a crack from the far right side of the windshield and runs to the initial location, about 70% across my windshield.
Additional Notes:
On one of my first times driving my new car to work on my morning commute I was traveling at a normal rate of speed and with a lot of distance from the car in front of me I heard a crack and saw the windshield beginning to show signs of a straight crack. That was December 15, 2020. Now on May 19, 2021 I have a crack from the far right side of the windshield and runs to the initial location, about 70% across my windshield.
Mfg Campaign: 11417714
Recall Date: May 19, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Large, long windshield crack. No rocks or debris, nothing hit the windshield. I went out to my car one morning and there is a long crack in my windshield starting at the middle edge.
Corrective Action:
Large, long windshield crack. No rocks or debris, nothing hit the windshield. I went out to my car one morning and there is a long crack in my windshield starting at the middle edge.
Additional Notes:
Large, long windshield crack. No rocks or debris, nothing hit the windshield. I went out to my car one morning and there is a long crack in my windshield starting at the middle edge.
Mfg Campaign: 11417509
Recall Date: May 17, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After taking my car to dealer for WRI20 RECALL on 03/10/21, I have experienced intermittent issues with the touch screen and steering wheel controls. My touch screen will go black, act as if rebooting, radio button non responsive, “No audio” message across top of screen which affects radio and phone (safety issue) and contacts from phone appear and disappear. On my dash, the message ‘keep your eyes on the road” would continue repeatedly with my eyes staring straight at the road (irritating and safety issue)- voice control would not respond at all or it would ask if I wanted to set it up (already done). I drive over the Sierra (Donner Pass) quite frequently and need the security of a working navigation system (blank screen - no navigation) and an operational phone. I brought my car in for service initially 04/01/21 but it was returned 04/02/21 with no issues being replicated and car in “normal” working order. My car has now been sitting at the dealership since 04/25/21 with the same issues as before and I am driving a loaner. I have been in touch with Subaru and a case has been opened. I was supposed to hear from them today but no contact locally or from corporate. The only thing I have been told is - if they can not replicate the problem they can not do anything. I have provided photos of some of the issues (when I could safely take pic) but still been told nothing can be done under warranty if they can’t replicate it. I am so frustrated that Subaru wants to return a car to me that I DO NOT feel safe driving.
Corrective Action:
After taking my car to dealer for WRI20 RECALL on 03/10/21, I have experienced intermittent issues with the touch screen and steering wheel controls. My touch screen will go black, act as if rebooting, radio button non responsive, “No audio” message across top of screen which affects radio and phone (safety issue) and contacts from phone appear and disappear. On my dash, the message ‘keep your eyes on the road” would continue repeatedly with my eyes staring straight at the road (irritating and safety issue)- voice control would not respond at all or it would ask if I wanted to set it up (already done). I drive over the Sierra (Donner Pass) quite frequently and need the security of a working navigation system (blank screen - no navigation) and an operational phone. I brought my car in for service initially 04/01/21 but it was returned 04/02/21 with no issues being replicated and car in “normal” working order. My car has now been sitting at the dealership since 04/25/21 with the same issues as before and I am driving a loaner. I have been in touch with Subaru and a case has been opened. I was supposed to hear from them today but no contact locally or from corporate. The only thing I have been told is - if they can not replicate the problem they can not do anything. I have provided photos of some of the issues (when I could safely take pic) but still been told nothing can be done under warranty if they can’t replicate it. I am so frustrated that Subaru wants to return a car to me that I DO NOT feel safe driving.
Additional Notes:
After taking my car to dealer for WRI20 RECALL on 03/10/21, I have experienced intermittent issues with the touch screen and steering wheel controls. My touch screen will go black, act as if rebooting, radio button non responsive, “No audio” message across top of screen which affects radio and phone (safety issue) and contacts from phone appear and disappear. On my dash, the message ‘keep your eyes on the road” would continue repeatedly with my eyes staring straight at the road (irritating and safety issue)- voice control would not respond at all or it would ask if I wanted to set it up (already done). I drive over the Sierra (Donner Pass) quite frequently and need the security of a working navigation system (blank screen - no navigation) and an operational phone. I brought my car in for service initially 04/01/21 but it was returned 04/02/21 with no issues being replicated and car in “normal” working order. My car has now been sitting at the dealership since 04/25/21 with the same issues as before and I am driving a loaner. I have been in touch with Subaru and a case has been opened. I was supposed to hear from them today but no contact locally or from corporate. The only thing I have been told is - if they can not replicate the problem they can not do anything. I have provided photos of some of the issues (when I could safely take pic) but still been told nothing can be done under warranty if they can’t replicate it. I am so frustrated that Subaru wants to return a car to me that I DO NOT feel safe driving.
Mfg Campaign: 11417516
Recall Date: May 17, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY WAS DRAINED ON OUR NEW OUTBACK 2020 AFTER ONLY 10,000 MILES. HAD TO HAVE IT REPLACED ALREADY. I READ TODAY THAT THERE IS A LAWSUIT AGAINST SUBARU IN NEW JERSEY WHERE I BOUGHT MY VEHICLEAND ITS ON MY MODEL AND YEAR FOR THIS EXACT PROBLEM WITH THE BATTERY GETTING DRAINED. THE FIRST TIME IT OCCURRED THE VEHICLE WAS STATIONARY. WHEN I RETURNED, IT WOULD NOT TURN ON. HAD TO GIVE IT A JUMP AND WHEN IT HAPPENED AGAIN I CALLED MY NEAREST SUBARU DEALER AND TOOK IT IN, AND HAD IT REPLACED.
Corrective Action:
THE BATTERY WAS DRAINED ON OUR NEW OUTBACK 2020 AFTER ONLY 10,000 MILES. HAD TO HAVE IT REPLACED ALREADY. I READ TODAY THAT THERE IS A LAWSUIT AGAINST SUBARU IN NEW JERSEY WHERE I BOUGHT MY VEHICLEAND ITS ON MY MODEL AND YEAR FOR THIS EXACT PROBLEM WITH THE BATTERY GETTING DRAINED. THE FIRST TIME IT OCCURRED THE VEHICLE WAS STATIONARY. WHEN I RETURNED, IT WOULD NOT TURN ON. HAD TO GIVE IT A JUMP AND WHEN IT HAPPENED AGAIN I CALLED MY NEAREST SUBARU DEALER AND TOOK IT IN, AND HAD IT REPLACED.
Additional Notes:
THE BATTERY WAS DRAINED ON OUR NEW OUTBACK 2020 AFTER ONLY 10,000 MILES. HAD TO HAVE IT REPLACED ALREADY. I READ TODAY THAT THERE IS A LAWSUIT AGAINST SUBARU IN NEW JERSEY WHERE I BOUGHT MY VEHICLEAND ITS ON MY MODEL AND YEAR FOR THIS EXACT PROBLEM WITH THE BATTERY GETTING DRAINED. THE FIRST TIME IT OCCURRED THE VEHICLE WAS STATIONARY. WHEN I RETURNED, IT WOULD NOT TURN ON. HAD TO GIVE IT A JUMP AND WHEN IT HAPPENED AGAIN I CALLED MY NEAREST SUBARU DEALER AND TOOK IT IN, AND HAD IT REPLACED.
Mfg Campaign: 11416777
Recall Date: May 16, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PROBLEM WITH A DEAD BATTERY ON A CAR LESS THAN 1 YEAR OLD
Corrective Action:
PROBLEM WITH A DEAD BATTERY ON A CAR LESS THAN 1 YEAR OLD
Additional Notes:
PROBLEM WITH A DEAD BATTERY ON A CAR LESS THAN 1 YEAR OLD
Mfg Campaign: 11416796
Recall Date: May 16, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR WOULDN'T START, DEAD BATTERY REQUIRING 4 JUMPS BY 9-10 MONTHS AFTER PURCHASING NEW. RESULTED IN MULTIPLE STRANDINGS. NO KNOWN REASON FOR RECURRENT DEAD BATTERY.
Corrective Action:
CAR WOULDN'T START, DEAD BATTERY REQUIRING 4 JUMPS BY 9-10 MONTHS AFTER PURCHASING NEW. RESULTED IN MULTIPLE STRANDINGS. NO KNOWN REASON FOR RECURRENT DEAD BATTERY.
Additional Notes:
CAR WOULDN'T START, DEAD BATTERY REQUIRING 4 JUMPS BY 9-10 MONTHS AFTER PURCHASING NEW. RESULTED IN MULTIPLE STRANDINGS. NO KNOWN REASON FOR RECURRENT DEAD BATTERY.
Mfg Campaign: 11416727
Recall Date: May 15, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I AM ON MY 4TH WINDSHIELD. MY WINDSHIELDS KEEP CRACKING FROM CHIPS,, WHILE DRIVING ON HIGHWAYS.
Corrective Action:
I AM ON MY 4TH WINDSHIELD. MY WINDSHIELDS KEEP CRACKING FROM CHIPS,, WHILE DRIVING ON HIGHWAYS.
Additional Notes:
I AM ON MY 4TH WINDSHIELD. MY WINDSHIELDS KEEP CRACKING FROM CHIPS,, WHILE DRIVING ON HIGHWAYS.
Mfg Campaign: 11416430
Recall Date: May 13, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT WHILE NOT IN USE WITHIN 6 WEEKS OF PURCHASING NEW 2020 OUTBACK. CRACK HAS PROGRESSED TO SPAN ENTIRE WINDSHIELD.
Corrective Action:
WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT WHILE NOT IN USE WITHIN 6 WEEKS OF PURCHASING NEW 2020 OUTBACK. CRACK HAS PROGRESSED TO SPAN ENTIRE WINDSHIELD.
Additional Notes:
WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT WHILE NOT IN USE WITHIN 6 WEEKS OF PURCHASING NEW 2020 OUTBACK. CRACK HAS PROGRESSED TO SPAN ENTIRE WINDSHIELD.
Mfg Campaign: 11416449
Recall Date: May 13, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE GETTING INTO THE VEHICLE, SHE NOTICED THAT THE FRONT WINDSHIELD WAS CRACKED ON THE DRIVER'S SIDE BOTTOM LEFT TO THE MIDDLE OF THE WINDSHIELD. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT IT WAS THE SECOND TIME THE WINDSHIELD HAD CRACKED. THE FIRST WINDSHIELD CRACK OCCURRED 3 MONTHS PRIOR AND WAS REPLACED WITH A NEW WINDSHIELD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE WINDSHIELD WOULD BE REPLACED WITH THE SAME GLASS WINDSHIELD. THE CONTACT WAS CONCERNED ABOUT ANOTHER FAILURE WITH THE REPLACEMENT WINDSHIELD. THE FAILURE MILEAGE WAS 26,500.
Corrective Action:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE GETTING INTO THE VEHICLE, SHE NOTICED THAT THE FRONT WINDSHIELD WAS CRACKED ON THE DRIVER'S SIDE BOTTOM LEFT TO THE MIDDLE OF THE WINDSHIELD. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT IT WAS THE SECOND TIME THE WINDSHIELD HAD CRACKED. THE FIRST WINDSHIELD CRACK OCCURRED 3 MONTHS PRIOR AND WAS REPLACED WITH A NEW WINDSHIELD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE WINDSHIELD WOULD BE REPLACED WITH THE SAME GLASS WINDSHIELD. THE CONTACT WAS CONCERNED ABOUT ANOTHER FAILURE WITH THE REPLACEMENT WINDSHIELD. THE FAILURE MILEAGE WAS 26,500.
Additional Notes:
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE GETTING INTO THE VEHICLE, SHE NOTICED THAT THE FRONT WINDSHIELD WAS CRACKED ON THE DRIVER'S SIDE BOTTOM LEFT TO THE MIDDLE OF THE WINDSHIELD. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT IT WAS THE SECOND TIME THE WINDSHIELD HAD CRACKED. THE FIRST WINDSHIELD CRACK OCCURRED 3 MONTHS PRIOR AND WAS REPLACED WITH A NEW WINDSHIELD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE WINDSHIELD WOULD BE REPLACED WITH THE SAME GLASS WINDSHIELD. THE CONTACT WAS CONCERNED ABOUT ANOTHER FAILURE WITH THE REPLACEMENT WINDSHIELD. THE FAILURE MILEAGE WAS 26,500.
Mfg Campaign: 11416452
Recall Date: May 13, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CONTINUAL BATTERY PROBLEMS. HAD TO JUMP AT LEAST 4 TIMES IN LESS THAN A YEAR AFTER BUYING THE CAR NEW. FINALLY WOULDN'T TAKE A JUMP AND DROPPED OFF THE CAR AT THE DEALER WHERE I BOUGHT THE 2020 SUBARU. THEY SAID THERE WERE KNOWN BATTERY PROBLEMS BUT I NEEDED TO DRIVE THE CAR AT LEAST EVERY 2 DAYS TO KEEP THE BATTERY OPERATIONAL. THE SOLUTION WAS A NEW BATTERY AND AN ECM UPDATE.
Corrective Action:
CONTINUAL BATTERY PROBLEMS. HAD TO JUMP AT LEAST 4 TIMES IN LESS THAN A YEAR AFTER BUYING THE CAR NEW. FINALLY WOULDN'T TAKE A JUMP AND DROPPED OFF THE CAR AT THE DEALER WHERE I BOUGHT THE 2020 SUBARU. THEY SAID THERE WERE KNOWN BATTERY PROBLEMS BUT I NEEDED TO DRIVE THE CAR AT LEAST EVERY 2 DAYS TO KEEP THE BATTERY OPERATIONAL. THE SOLUTION WAS A NEW BATTERY AND AN ECM UPDATE.
Additional Notes:
CONTINUAL BATTERY PROBLEMS. HAD TO JUMP AT LEAST 4 TIMES IN LESS THAN A YEAR AFTER BUYING THE CAR NEW. FINALLY WOULDN'T TAKE A JUMP AND DROPPED OFF THE CAR AT THE DEALER WHERE I BOUGHT THE 2020 SUBARU. THEY SAID THERE WERE KNOWN BATTERY PROBLEMS BUT I NEEDED TO DRIVE THE CAR AT LEAST EVERY 2 DAYS TO KEEP THE BATTERY OPERATIONAL. THE SOLUTION WAS A NEW BATTERY AND AN ECM UPDATE.
Mfg Campaign: 11416239
Recall Date: May 12, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD FORMED A LARGE CRACK AT 2495 MILES (APPROX. 2/15/20) FROM LEFT BOTTOM CORNER TO CENTER ABOVE DRIVER POSITION. ONLY INDICATED CAUSE A 1/8 INCH SHALLOW SCRATCH. WINDSHIELD AGAIN CRACKED, ALMOST IDENTICAL SIZE AND POSITION AT 8934 MILES (APPROX.4/20/21), ONLY INDICATED DAMAGE A SMALL PIT AT LEFT BOTTOM. CRACKS ONLY APPEARED AFTER SITTING OVERNIGHT IN GARAGE---NOTHING NOTICED PRIOR. EMAIL WITH GM AT DEALER PRODUCED NO RESPONSE. TOTAL COST OF REPLACEMENTS $979.10. NO DAMAGE TO WINDSHIELDS OF 2 OTHER VEHICLES DRIVEN ON THE SAME ROUTES. IN MY OPINION, BOTH WINDSHIELD MARKS WERE EXTREMELY MINOR AND SHOULD NOT HAVE PRODUCED WINDSHIELD FAILURE.
Corrective Action:
WINDSHIELD FORMED A LARGE CRACK AT 2495 MILES (APPROX. 2/15/20) FROM LEFT BOTTOM CORNER TO CENTER ABOVE DRIVER POSITION. ONLY INDICATED CAUSE A 1/8 INCH SHALLOW SCRATCH. WINDSHIELD AGAIN CRACKED, ALMOST IDENTICAL SIZE AND POSITION AT 8934 MILES (APPROX.4/20/21), ONLY INDICATED DAMAGE A SMALL PIT AT LEFT BOTTOM. CRACKS ONLY APPEARED AFTER SITTING OVERNIGHT IN GARAGE---NOTHING NOTICED PRIOR. EMAIL WITH GM AT DEALER PRODUCED NO RESPONSE. TOTAL COST OF REPLACEMENTS $979.10. NO DAMAGE TO WINDSHIELDS OF 2 OTHER VEHICLES DRIVEN ON THE SAME ROUTES. IN MY OPINION, BOTH WINDSHIELD MARKS WERE EXTREMELY MINOR AND SHOULD NOT HAVE PRODUCED WINDSHIELD FAILURE.
Additional Notes:
WINDSHIELD FORMED A LARGE CRACK AT 2495 MILES (APPROX. 2/15/20) FROM LEFT BOTTOM CORNER TO CENTER ABOVE DRIVER POSITION. ONLY INDICATED CAUSE A 1/8 INCH SHALLOW SCRATCH. WINDSHIELD AGAIN CRACKED, ALMOST IDENTICAL SIZE AND POSITION AT 8934 MILES (APPROX.4/20/21), ONLY INDICATED DAMAGE A SMALL PIT AT LEFT BOTTOM. CRACKS ONLY APPEARED AFTER SITTING OVERNIGHT IN GARAGE---NOTHING NOTICED PRIOR. EMAIL WITH GM AT DEALER PRODUCED NO RESPONSE. TOTAL COST OF REPLACEMENTS $979.10. NO DAMAGE TO WINDSHIELDS OF 2 OTHER VEHICLES DRIVEN ON THE SAME ROUTES. IN MY OPINION, BOTH WINDSHIELD MARKS WERE EXTREMELY MINOR AND SHOULD NOT HAVE PRODUCED WINDSHIELD FAILURE.
Mfg Campaign: 11416093
Recall Date: May 11, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VEHICLE WAS PARKED WHEN WINDSHIELD CRACKED. THERE WAS NO PREVIOUS DAMAGE TO THE WINDSHIELD BEFORE CRACKING. CRACK BEGAIN ON THE DRIVERS SIDE LOWER PORTION WHERE THE WINDSHIELD WAS PAINTED. ONGOING ISSUE WITH 2020 SUBARU OUTBACK WINDSHIELDS.
Corrective Action:
VEHICLE WAS PARKED WHEN WINDSHIELD CRACKED. THERE WAS NO PREVIOUS DAMAGE TO THE WINDSHIELD BEFORE CRACKING. CRACK BEGAIN ON THE DRIVERS SIDE LOWER PORTION WHERE THE WINDSHIELD WAS PAINTED. ONGOING ISSUE WITH 2020 SUBARU OUTBACK WINDSHIELDS.
Additional Notes:
VEHICLE WAS PARKED WHEN WINDSHIELD CRACKED. THERE WAS NO PREVIOUS DAMAGE TO THE WINDSHIELD BEFORE CRACKING. CRACK BEGAIN ON THE DRIVERS SIDE LOWER PORTION WHERE THE WINDSHIELD WAS PAINTED. ONGOING ISSUE WITH 2020 SUBARU OUTBACK WINDSHIELDS.
Mfg Campaign: 11415789
Recall Date: May 10, 2021
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SUNROOF GLASS EXPLODED OUT WHILE DRIVING ON HIGHWAY AT 70 MPH. HAPPENED AT 7 A.M. 5/10/2021 IN MECHANICSVILLE VA. NOTHING HIT THE VEHICLE AND IT WAS ABOUT 63 DEGREES OUTSIDE. I HAVEN'T USED THE SUNROOF IN WEEKS. IT MADE NO SINCE. I GOOGLED AND SAW WHERE THIS HAS BEEN REPORTED TO HAVE HAPPENED TO THEM ON THEIR OUTBACK AND SOME OTHER VEHICLES TOO. I THANKFULLY HAD THE INSIDE COVER PANEL SLID FORWARD SO NONE OF THE GLASS CAME DOWN ON ME. I TOOK THE CAR BACK HOME BUT AS I DROVE SLOWER, THE GLASS KEPT COMING APART. AT FIRST IT WAS A SQUARE AREA ABOUT 6" X 4" MISSING WHEN I FIRST STOPPED AND THE REST WAS ALL SHATTERED LIKE LITTLE SQUARES BUT IN PLACE. THEN AS I DROVE HOME AT A SLOWER SPEED ON THE SIDE ROADS, IT CONTINUED FALLING IN ONTO THE HEADLINER SLIDE COVER.
Corrective Action:
SUNROOF GLASS EXPLODED OUT WHILE DRIVING ON HIGHWAY AT 70 MPH. HAPPENED AT 7 A.M. 5/10/2021 IN MECHANICSVILLE VA. NOTHING HIT THE VEHICLE AND IT WAS ABOUT 63 DEGREES OUTSIDE. I HAVEN'T USED THE SUNROOF IN WEEKS. IT MADE NO SINCE. I GOOGLED AND SAW WHERE THIS HAS BEEN REPORTED TO HAVE HAPPENED TO THEM ON THEIR OUTBACK AND SOME OTHER VEHICLES TOO. I THANKFULLY HAD THE INSIDE COVER PANEL SLID FORWARD SO NONE OF THE GLASS CAME DOWN ON ME. I TOOK THE CAR BACK HOME BUT AS I DROVE SLOWER, THE GLASS KEPT COMING APART. AT FIRST IT WAS A SQUARE AREA ABOUT 6" X 4" MISSING WHEN I FIRST STOPPED AND THE REST WAS ALL SHATTERED LIKE LITTLE SQUARES BUT IN PLACE. THEN AS I DROVE HOME AT A SLOWER SPEED ON THE SIDE ROADS, IT CONTINUED FALLING IN ONTO THE HEADLINER SLIDE COVER.
Additional Notes:
SUNROOF GLASS EXPLODED OUT WHILE DRIVING ON HIGHWAY AT 70 MPH. HAPPENED AT 7 A.M. 5/10/2021 IN MECHANICSVILLE VA. NOTHING HIT THE VEHICLE AND IT WAS ABOUT 63 DEGREES OUTSIDE. I HAVEN'T USED THE SUNROOF IN WEEKS. IT MADE NO SINCE. I GOOGLED AND SAW WHERE THIS HAS BEEN REPORTED TO HAVE HAPPENED TO THEM ON THEIR OUTBACK AND SOME OTHER VEHICLES TOO. I THANKFULLY HAD THE INSIDE COVER PANEL SLID FORWARD SO NONE OF THE GLASS CAME DOWN ON ME. I TOOK THE CAR BACK HOME BUT AS I DROVE SLOWER, THE GLASS KEPT COMING APART. AT FIRST IT WAS A SQUARE AREA ABOUT 6" X 4" MISSING WHEN I FIRST STOPPED AND THE REST WAS ALL SHATTERED LIKE LITTLE SQUARES BUT IN PLACE. THEN AS I DROVE HOME AT A SLOWER SPEED ON THE SIDE ROADS, IT CONTINUED FALLING IN ONTO THE HEADLINER SLIDE COVER.
Mfg Campaign: 11415829
Recall Date: May 10, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE 2020 OUTBACK HAS DIED 3 TIMES IN LESS THAN 5 WEEKS (ONCE AT THE DEALERSHIP). AFTER THE SECOND TIME (AT THE DEALERSHIP) THE BATTERY WAS REPLACED. THREE DAYS LATER THE NEW BATTERY IS DEAD.
Corrective Action:
THE 2020 OUTBACK HAS DIED 3 TIMES IN LESS THAN 5 WEEKS (ONCE AT THE DEALERSHIP). AFTER THE SECOND TIME (AT THE DEALERSHIP) THE BATTERY WAS REPLACED. THREE DAYS LATER THE NEW BATTERY IS DEAD.
Additional Notes:
THE 2020 OUTBACK HAS DIED 3 TIMES IN LESS THAN 5 WEEKS (ONCE AT THE DEALERSHIP). AFTER THE SECOND TIME (AT THE DEALERSHIP) THE BATTERY WAS REPLACED. THREE DAYS LATER THE NEW BATTERY IS DEAD.
Mfg Campaign: 11415722
Recall Date: May 9, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PARKED THE CAR AT LAKESIDE PARK AND WENT FOR A HIKE. RETURNED 2 HOURS LATER AND THE CAR WOULD NOT START. NO LIGHTS OR DOORS WERE LEFT OPEN. FINALLY CALLED ROADSIDE ASSISTANCE AND THEY WERE ABLE TO JUMP START THE CAR. THERE WAS NO REASON THE BATTERY SHOULD HAVE BEEN DEAD
Corrective Action:
PARKED THE CAR AT LAKESIDE PARK AND WENT FOR A HIKE. RETURNED 2 HOURS LATER AND THE CAR WOULD NOT START. NO LIGHTS OR DOORS WERE LEFT OPEN. FINALLY CALLED ROADSIDE ASSISTANCE AND THEY WERE ABLE TO JUMP START THE CAR. THERE WAS NO REASON THE BATTERY SHOULD HAVE BEEN DEAD
Additional Notes:
PARKED THE CAR AT LAKESIDE PARK AND WENT FOR A HIKE. RETURNED 2 HOURS LATER AND THE CAR WOULD NOT START. NO LIGHTS OR DOORS WERE LEFT OPEN. FINALLY CALLED ROADSIDE ASSISTANCE AND THEY WERE ABLE TO JUMP START THE CAR. THERE WAS NO REASON THE BATTERY SHOULD HAVE BEEN DEAD
Mfg Campaign: 11415753
Recall Date: May 9, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WINDSHIELD DEVELOPED A MASSIVE CRACK (ABOUT 6 IN VERTICAL AND 8 IN ACROSS) SPONTANEOUSLY. MY FIANCEE AND I WERE OUT RUNNING ERRANDS AND STOPPED INTO A SHOP. DURING THE DRIVE TO THE SHOP, WE DID NOT HEAR OR SEE ANY ROAD DEBRIS HIT THE WINDSHIELD. WHEN WE PARKED, THE WINDSHIELD WAS INTACT AND COMPLETELY NORMAL. ONCE WE COMPLETED OUR SHOPPING (ABOUT 30 MINUTES FROM THE TIME THAT WE PARKED), WE RETURNED AND FOUND OUR VEHICLE HAD THIS LONG, RIDICULOUS CRACK. TO REITERATE. MY CAR WAS AT A COMPLETE STOP AND PARKED. I WAS IN A PARKING LOT AND WAS AT LEAST 200 YARDS AWAY FROM THE NEAREST ROAD. NOW, I HAVE TO GET MY WINDSHIELD COMPLETELY REPLACED IN ORDER TO SEE CLEARLY. INCREDIBLY EXPENSIVE. I AM THE ORIGINAL OWNER OF THE VEHICLE, AND THIS OUTBACK HAS NEVER BEEN INVOLVED IN ANY ACCIDENTS OR WRECKS. MY FIANCEE AND I ARE THE ONLY DRIVERS OF THE VEHICLE.
Corrective Action:
MY WINDSHIELD DEVELOPED A MASSIVE CRACK (ABOUT 6 IN VERTICAL AND 8 IN ACROSS) SPONTANEOUSLY. MY FIANCEE AND I WERE OUT RUNNING ERRANDS AND STOPPED INTO A SHOP. DURING THE DRIVE TO THE SHOP, WE DID NOT HEAR OR SEE ANY ROAD DEBRIS HIT THE WINDSHIELD. WHEN WE PARKED, THE WINDSHIELD WAS INTACT AND COMPLETELY NORMAL. ONCE WE COMPLETED OUR SHOPPING (ABOUT 30 MINUTES FROM THE TIME THAT WE PARKED), WE RETURNED AND FOUND OUR VEHICLE HAD THIS LONG, RIDICULOUS CRACK. TO REITERATE. MY CAR WAS AT A COMPLETE STOP AND PARKED. I WAS IN A PARKING LOT AND WAS AT LEAST 200 YARDS AWAY FROM THE NEAREST ROAD. NOW, I HAVE TO GET MY WINDSHIELD COMPLETELY REPLACED IN ORDER TO SEE CLEARLY. INCREDIBLY EXPENSIVE. I AM THE ORIGINAL OWNER OF THE VEHICLE, AND THIS OUTBACK HAS NEVER BEEN INVOLVED IN ANY ACCIDENTS OR WRECKS. MY FIANCEE AND I ARE THE ONLY DRIVERS OF THE VEHICLE.
Additional Notes:
MY WINDSHIELD DEVELOPED A MASSIVE CRACK (ABOUT 6 IN VERTICAL AND 8 IN ACROSS) SPONTANEOUSLY. MY FIANCEE AND I WERE OUT RUNNING ERRANDS AND STOPPED INTO A SHOP. DURING THE DRIVE TO THE SHOP, WE DID NOT HEAR OR SEE ANY ROAD DEBRIS HIT THE WINDSHIELD. WHEN WE PARKED, THE WINDSHIELD WAS INTACT AND COMPLETELY NORMAL. ONCE WE COMPLETED OUR SHOPPING (ABOUT 30 MINUTES FROM THE TIME THAT WE PARKED), WE RETURNED AND FOUND OUR VEHICLE HAD THIS LONG, RIDICULOUS CRACK. TO REITERATE. MY CAR WAS AT A COMPLETE STOP AND PARKED. I WAS IN A PARKING LOT AND WAS AT LEAST 200 YARDS AWAY FROM THE NEAREST ROAD. NOW, I HAVE TO GET MY WINDSHIELD COMPLETELY REPLACED IN ORDER TO SEE CLEARLY. INCREDIBLY EXPENSIVE. I AM THE ORIGINAL OWNER OF THE VEHICLE, AND THIS OUTBACK HAS NEVER BEEN INVOLVED IN ANY ACCIDENTS OR WRECKS. MY FIANCEE AND I ARE THE ONLY DRIVERS OF THE VEHICLE.
Mfg Campaign: 11415506
Recall Date: May 7, 2021
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury