Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Legacy, Outback, and BRZ vehicles. In the affected vehicles, a software issue may cause the audio display system to not initialize, resulting in the camera display remaining blank. If this occurs, the rearview image will not display while backing up the vehicle. As a result, the vehicles fail to comply with requirements of Federal Motor Vehicle Safety (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTZ-85
Recall Date: Dec 31, 2018
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles. Due to a software error, the low fuel warning light may not illuminate at the intended remaining fuel level and the miles-to-empty display may incorrectly indicate a positive number despite the tank being empty.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTW-82
Recall Date: Nov 1, 2018
Consumer Complaints
942 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRONT WINDSHIELD CRACKED FOR NO APPARENT REASON.
Corrective Action:
FRONT WINDSHIELD CRACKED FOR NO APPARENT REASON.
Additional Notes:
FRONT WINDSHIELD CRACKED FOR NO APPARENT REASON.
Mfg Campaign: 11319761
Recall Date: Mar 30, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD SUDDENLY CRACKED WHILE STATIONARY
Corrective Action:
WINDSHIELD SUDDENLY CRACKED WHILE STATIONARY
Additional Notes:
WINDSHIELD SUDDENLY CRACKED WHILE STATIONARY
Mfg Campaign: 11319288
Recall Date: Mar 25, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKS WITHOUT ANY APPARENT IMPACT. STARTS FROM THE EDGE OF THE WINDSHIELD AND CRACK EXPANDS INWARD. REPLACED A COUPLE MONTHS AGO FOR SAME ISSUE AND ALREADY HAVE 2 CRACKS IN THE NEW WINDSHIELD.
Corrective Action:
WINDSHIELD CRACKS WITHOUT ANY APPARENT IMPACT. STARTS FROM THE EDGE OF THE WINDSHIELD AND CRACK EXPANDS INWARD. REPLACED A COUPLE MONTHS AGO FOR SAME ISSUE AND ALREADY HAVE 2 CRACKS IN THE NEW WINDSHIELD.
Additional Notes:
WINDSHIELD CRACKS WITHOUT ANY APPARENT IMPACT. STARTS FROM THE EDGE OF THE WINDSHIELD AND CRACK EXPANDS INWARD. REPLACED A COUPLE MONTHS AGO FOR SAME ISSUE AND ALREADY HAVE 2 CRACKS IN THE NEW WINDSHIELD.
Mfg Campaign: 11319091
Recall Date: Mar 24, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD SPONTANEOUSLY CRACKED FROM BOTTOM AT FRAME UP
Corrective Action:
WINDSHIELD SPONTANEOUSLY CRACKED FROM BOTTOM AT FRAME UP
Additional Notes:
WINDSHIELD SPONTANEOUSLY CRACKED FROM BOTTOM AT FRAME UP
Mfg Campaign: 11318889
Recall Date: Mar 21, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT WINDSHIELD CRACKED WITHOUT WARNING. THE CONTACT STATED THAT CRACK EXPANDED OVER TIME. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. *LN*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT WINDSHIELD CRACKED WITHOUT WARNING. THE CONTACT STATED THAT CRACK EXPANDED OVER TIME. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. *LN*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT WINDSHIELD CRACKED WITHOUT WARNING. THE CONTACT STATED THAT CRACK EXPANDED OVER TIME. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. *LN*JB
Mfg Campaign: 11318361
Recall Date: Mar 17, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2018 SUBARU OUTBACK PURCHASED IN NOVEMBER 2017 - OEM WINDSHIELD HAS CRACKED TWICE (IN 2 YEARS).
Corrective Action:
2018 SUBARU OUTBACK PURCHASED IN NOVEMBER 2017 - OEM WINDSHIELD HAS CRACKED TWICE (IN 2 YEARS).
Additional Notes:
2018 SUBARU OUTBACK PURCHASED IN NOVEMBER 2017 - OEM WINDSHIELD HAS CRACKED TWICE (IN 2 YEARS).
Mfg Campaign: 11318505
Recall Date: Mar 17, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD HAS A CHIP IN IT & I DO NOT REMEMBER GETTING IT BY ANY PEBBLE. SEEMS THE WINDSHIELD MAY BE DEFECTIVE. THIS IS A NEW VEHICLE.
Corrective Action:
THE WINDSHIELD HAS A CHIP IN IT & I DO NOT REMEMBER GETTING IT BY ANY PEBBLE. SEEMS THE WINDSHIELD MAY BE DEFECTIVE. THIS IS A NEW VEHICLE.
Additional Notes:
THE WINDSHIELD HAS A CHIP IN IT & I DO NOT REMEMBER GETTING IT BY ANY PEBBLE. SEEMS THE WINDSHIELD MAY BE DEFECTIVE. THIS IS A NEW VEHICLE.
Mfg Campaign: 11318311
Recall Date: Mar 16, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I OWN A 2018 SUBARU OUTBACK AND THE WINDSHIELD CRACK FOR NO REASON WHILE I WAS DRIVING. WHEN I WENT TO REPLACE IT SAFELITE GLASS WAS IN ABLE TO RECALIBRATE THE EYESIGHT CAMERA. THEY TRIED TO SWITCH THE AFTERMARKET WINDSHIELD WITH AN OEM WINDOW AND IT DIDN'T WORK AND SENT ME TO THE SUBARU DEALER TO RECALIBRATE. THIS DIDN'T WORK EITHER SO THEY HAD TO REPLACE THE EYESIGHT CAMERA. SAFELITE STAYED THIS HAPPENS A LOT WHEN THEY REPLACE WINDSHIELDS BECAUSE THE CAMERAS ARE NOT PROTECTED SO IF A LITTLE DUST GETS ON IT WHILE THEY CHANGE THE WINDSHIELD IT CAN SCREW UP THE CAMERAS ABILITY TO RECALIBRATE. THEY ALSO ADVISE IT'S A KNOW ISSUE WITH SUBARU'S BUT THEY HAVE DONE NOTHING TO RESOLVE IT
Corrective Action:
I OWN A 2018 SUBARU OUTBACK AND THE WINDSHIELD CRACK FOR NO REASON WHILE I WAS DRIVING. WHEN I WENT TO REPLACE IT SAFELITE GLASS WAS IN ABLE TO RECALIBRATE THE EYESIGHT CAMERA. THEY TRIED TO SWITCH THE AFTERMARKET WINDSHIELD WITH AN OEM WINDOW AND IT DIDN'T WORK AND SENT ME TO THE SUBARU DEALER TO RECALIBRATE. THIS DIDN'T WORK EITHER SO THEY HAD TO REPLACE THE EYESIGHT CAMERA. SAFELITE STAYED THIS HAPPENS A LOT WHEN THEY REPLACE WINDSHIELDS BECAUSE THE CAMERAS ARE NOT PROTECTED SO IF A LITTLE DUST GETS ON IT WHILE THEY CHANGE THE WINDSHIELD IT CAN SCREW UP THE CAMERAS ABILITY TO RECALIBRATE. THEY ALSO ADVISE IT'S A KNOW ISSUE WITH SUBARU'S BUT THEY HAVE DONE NOTHING TO RESOLVE IT
Additional Notes:
I OWN A 2018 SUBARU OUTBACK AND THE WINDSHIELD CRACK FOR NO REASON WHILE I WAS DRIVING. WHEN I WENT TO REPLACE IT SAFELITE GLASS WAS IN ABLE TO RECALIBRATE THE EYESIGHT CAMERA. THEY TRIED TO SWITCH THE AFTERMARKET WINDSHIELD WITH AN OEM WINDOW AND IT DIDN'T WORK AND SENT ME TO THE SUBARU DEALER TO RECALIBRATE. THIS DIDN'T WORK EITHER SO THEY HAD TO REPLACE THE EYESIGHT CAMERA. SAFELITE STAYED THIS HAPPENS A LOT WHEN THEY REPLACE WINDSHIELDS BECAUSE THE CAMERAS ARE NOT PROTECTED SO IF A LITTLE DUST GETS ON IT WHILE THEY CHANGE THE WINDSHIELD IT CAN SCREW UP THE CAMERAS ABILITY TO RECALIBRATE. THEY ALSO ADVISE IT'S A KNOW ISSUE WITH SUBARU'S BUT THEY HAVE DONE NOTHING TO RESOLVE IT
Mfg Campaign: 11318092
Recall Date: Mar 15, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I OWNED A 2018 SUBARU OUTBACK FOR ABOUT A YEAR. IN THAT YEAR MY WINDSHIELD CRACKED THREE TIMES ACROSS MORE THAN HALF OF THE WINDSHIELD UPON IMPACT OF A TINY ROCK. THE FIRST TIME IT HAPPENED I WAS STOPPED IN A PARKING LOT, AND TURNED ON MY AC WHICH CAUSED THE WINDSHIELD TO SPLIT- I COULDN'T EVEN FIND A CHIP THAT CAUSED THE HUGE CRACK. THE COST TO REPLACE WAS OVER $800 EACH TIME SO I SOLD THE VEHICLE AFTER THE THIRD TIME. THE FIRST CRACK WAS IN APRIL 2019 AND THE LAST WAS IN AUGUST 2019. I INVOLVED MY LOCAL SUBARU DEALER THAT I PURCHASE THE CAR FROM, AND THEY TOLD ME THAT IT WAS HOT OUT AND THAT'S WHY THE GLASS WAS CRACKING, BUT I'VE NEVER SEEN A WINDSHIELD BEHAVE IN THAT MANNER BEFORE, NO MATTER THE TEMPERATURE.
Corrective Action:
I OWNED A 2018 SUBARU OUTBACK FOR ABOUT A YEAR. IN THAT YEAR MY WINDSHIELD CRACKED THREE TIMES ACROSS MORE THAN HALF OF THE WINDSHIELD UPON IMPACT OF A TINY ROCK. THE FIRST TIME IT HAPPENED I WAS STOPPED IN A PARKING LOT, AND TURNED ON MY AC WHICH CAUSED THE WINDSHIELD TO SPLIT- I COULDN'T EVEN FIND A CHIP THAT CAUSED THE HUGE CRACK. THE COST TO REPLACE WAS OVER $800 EACH TIME SO I SOLD THE VEHICLE AFTER THE THIRD TIME. THE FIRST CRACK WAS IN APRIL 2019 AND THE LAST WAS IN AUGUST 2019. I INVOLVED MY LOCAL SUBARU DEALER THAT I PURCHASE THE CAR FROM, AND THEY TOLD ME THAT IT WAS HOT OUT AND THAT'S WHY THE GLASS WAS CRACKING, BUT I'VE NEVER SEEN A WINDSHIELD BEHAVE IN THAT MANNER BEFORE, NO MATTER THE TEMPERATURE.
Additional Notes:
I OWNED A 2018 SUBARU OUTBACK FOR ABOUT A YEAR. IN THAT YEAR MY WINDSHIELD CRACKED THREE TIMES ACROSS MORE THAN HALF OF THE WINDSHIELD UPON IMPACT OF A TINY ROCK. THE FIRST TIME IT HAPPENED I WAS STOPPED IN A PARKING LOT, AND TURNED ON MY AC WHICH CAUSED THE WINDSHIELD TO SPLIT- I COULDN'T EVEN FIND A CHIP THAT CAUSED THE HUGE CRACK. THE COST TO REPLACE WAS OVER $800 EACH TIME SO I SOLD THE VEHICLE AFTER THE THIRD TIME. THE FIRST CRACK WAS IN APRIL 2019 AND THE LAST WAS IN AUGUST 2019. I INVOLVED MY LOCAL SUBARU DEALER THAT I PURCHASE THE CAR FROM, AND THEY TOLD ME THAT IT WAS HOT OUT AND THAT'S WHY THE GLASS WAS CRACKING, BUT I'VE NEVER SEEN A WINDSHIELD BEHAVE IN THAT MANNER BEFORE, NO MATTER THE TEMPERATURE.
Mfg Campaign: 11318095
Recall Date: Mar 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING ON A TRIP, A CRACK APPEARED ON THE LOWER PASSENGER PORTION OF THE WINDSHIELD AND PROCEEDED TO GROW UP AND ACROSS THE WINDSHIELD OVER THE NEXT 24 HOURS. OFTEN TIMES THE CRACK GROWTH WAS OBSERVABLE. SUBARU WOULD NOT COVER BECAUSE THE CRACK HAD ALREADY EXCEEDED THEIR SIZE LIMIT BEFORE IT COULD GET INTO A SHOP. NO PRECEDING EVENT, LIKE A ROCK HITTING THE WINDSHIELD, WAS OBSERVED. THE LOCATION OF THE DIVOT WAS TOO LOW AND CLOSE TO THE WIPER BLADE FOR A ROCK AT HIGHWAY SPEED.
Corrective Action:
WHILE DRIVING ON A TRIP, A CRACK APPEARED ON THE LOWER PASSENGER PORTION OF THE WINDSHIELD AND PROCEEDED TO GROW UP AND ACROSS THE WINDSHIELD OVER THE NEXT 24 HOURS. OFTEN TIMES THE CRACK GROWTH WAS OBSERVABLE. SUBARU WOULD NOT COVER BECAUSE THE CRACK HAD ALREADY EXCEEDED THEIR SIZE LIMIT BEFORE IT COULD GET INTO A SHOP. NO PRECEDING EVENT, LIKE A ROCK HITTING THE WINDSHIELD, WAS OBSERVED. THE LOCATION OF THE DIVOT WAS TOO LOW AND CLOSE TO THE WIPER BLADE FOR A ROCK AT HIGHWAY SPEED.
Additional Notes:
WHILE DRIVING ON A TRIP, A CRACK APPEARED ON THE LOWER PASSENGER PORTION OF THE WINDSHIELD AND PROCEEDED TO GROW UP AND ACROSS THE WINDSHIELD OVER THE NEXT 24 HOURS. OFTEN TIMES THE CRACK GROWTH WAS OBSERVABLE. SUBARU WOULD NOT COVER BECAUSE THE CRACK HAD ALREADY EXCEEDED THEIR SIZE LIMIT BEFORE IT COULD GET INTO A SHOP. NO PRECEDING EVENT, LIKE A ROCK HITTING THE WINDSHIELD, WAS OBSERVED. THE LOCATION OF THE DIVOT WAS TOO LOW AND CLOSE TO THE WIPER BLADE FOR A ROCK AT HIGHWAY SPEED.
Mfg Campaign: 11318096
Recall Date: Mar 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WINDSHIELD CRACKED WITHOUT BEING HIT OR CHIPPED WHILE THE CAR WAS PARKED.
Corrective Action:
MY WINDSHIELD CRACKED WITHOUT BEING HIT OR CHIPPED WHILE THE CAR WAS PARKED.
Additional Notes:
MY WINDSHIELD CRACKED WITHOUT BEING HIT OR CHIPPED WHILE THE CAR WAS PARKED.
Mfg Campaign: 11317985
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CRACK IN WINDSHIELD ON DRIVER APPEARED WHILE NORMAL DRIVING. NO INDICATION OF ROCK CHIPS AT ALL THAT COULD HAVE CAUSED IT. VEHICLE WAS IN MOTION ON A CITY STREET TRAVELING STRAIGHT. CRACK ORIGINATED FROM A-PILLAR AND PROPAGATED TOWARDS THE CENTER OF THE WINDSHIELD. TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REPLACED IT AT MY COST OF ABOUT $1000.
Corrective Action:
CRACK IN WINDSHIELD ON DRIVER APPEARED WHILE NORMAL DRIVING. NO INDICATION OF ROCK CHIPS AT ALL THAT COULD HAVE CAUSED IT. VEHICLE WAS IN MOTION ON A CITY STREET TRAVELING STRAIGHT. CRACK ORIGINATED FROM A-PILLAR AND PROPAGATED TOWARDS THE CENTER OF THE WINDSHIELD. TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REPLACED IT AT MY COST OF ABOUT $1000.
Additional Notes:
CRACK IN WINDSHIELD ON DRIVER APPEARED WHILE NORMAL DRIVING. NO INDICATION OF ROCK CHIPS AT ALL THAT COULD HAVE CAUSED IT. VEHICLE WAS IN MOTION ON A CITY STREET TRAVELING STRAIGHT. CRACK ORIGINATED FROM A-PILLAR AND PROPAGATED TOWARDS THE CENTER OF THE WINDSHIELD. TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REPLACED IT AT MY COST OF ABOUT $1000.
Mfg Campaign: 11318008
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
OCTOBER 22ND, 2019 MY WINDSHIELD CRACKED OUT OF THE BLUE AS I WAS SITTING WAITING FOR MY KIDS TO GET OUT OF SCHOOL.
Corrective Action:
OCTOBER 22ND, 2019 MY WINDSHIELD CRACKED OUT OF THE BLUE AS I WAS SITTING WAITING FOR MY KIDS TO GET OUT OF SCHOOL.
Additional Notes:
OCTOBER 22ND, 2019 MY WINDSHIELD CRACKED OUT OF THE BLUE AS I WAS SITTING WAITING FOR MY KIDS TO GET OUT OF SCHOOL.
Mfg Campaign: 11318014
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKS
Corrective Action:
WINDSHIELD CRACKS
Additional Notes:
WINDSHIELD CRACKS
Mfg Campaign: 11318031
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I NOTICED A CRACK IN THE WINDSHIELD DOESN'T KNOW HOW IT'S HAPPENED. I REPORTED THIS ISSUE TO THE DEALER. THEY SUGGESTED FIXING THE ISSUE WITH INSURANCE. I DON'T KNOW WHY SUBARU IS VERY CARELESSLY HANDLING THE QUALITY OF WINDSHIELD EVEN THOUGH THEY ARE FOCUSING MORE OTHER SAFETY FEATURES.
Corrective Action:
I NOTICED A CRACK IN THE WINDSHIELD DOESN'T KNOW HOW IT'S HAPPENED. I REPORTED THIS ISSUE TO THE DEALER. THEY SUGGESTED FIXING THE ISSUE WITH INSURANCE. I DON'T KNOW WHY SUBARU IS VERY CARELESSLY HANDLING THE QUALITY OF WINDSHIELD EVEN THOUGH THEY ARE FOCUSING MORE OTHER SAFETY FEATURES.
Additional Notes:
I NOTICED A CRACK IN THE WINDSHIELD DOESN'T KNOW HOW IT'S HAPPENED. I REPORTED THIS ISSUE TO THE DEALER. THEY SUGGESTED FIXING THE ISSUE WITH INSURANCE. I DON'T KNOW WHY SUBARU IS VERY CARELESSLY HANDLING THE QUALITY OF WINDSHIELD EVEN THOUGH THEY ARE FOCUSING MORE OTHER SAFETY FEATURES.
Mfg Campaign: 11318057
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DURING 4TH WEEK AUGUST 2019, I MADE AN EMERGENCY STOP ON THE SHOULDER ON INTERSTATE 90. THERE WAS USUAL TRAFFIC, NOT SURE IF THERE WAS A TINY ROCK WHICH CAME FLYING ON MY WINDSHIELD, I HAVEN'T HEARD ANY NOISE NOR I HAVE SEEN ANY CHIPPING. THE NEXT MORNING I WOKE UP TOO SEE A TINY CRACK, IMMEDIATELY I CONTACTED MY INSURANCE AND LOCAL CAR DEALERSHIP TO FIND OUT COST'S, BUT AS IT WAS WEEKEND, I WASNT ABLE TO GET A SLOT. 2 DAYS LATER I SEE A NICE FINE CRACK ACROSS THE SCREEN, THIS WAS A BAD SURPRISE FOR ME, I USED A MAZDA FOR 3 YEARS BEFORE AND DEFINITELY TRAVELED A LOT, WITH TINY ROCKS FLYING ON THE WINDSHIELD, BUT IT NEVER EVER CRACKED. WITH SUBARU I AM SHOCKED, I FELT GLASS QUALITY TO BE EITHER FRAGILE OR COMPOSITION OF WINDSHIELD GLASS MAY BE COMPROMISED(OR POOR). I AM NOT SURE IF THE COMPANY HAS NOTICED THIS COMPLAINTS. WHEN I SPOKE TO 3RD PARTY GLASS VENDOR HE TOLD ME THAT THERE ARE MANY SUBARU OUTBACKS WHICH HAD SEEN SIMILAR ISSUES. ON TOP OF IT, I WAS TOLD THAT THERE IS A CHARGE OF ~250$ TO ADJUST SMART LENS, WHICH IS RIDICULOUS, SO IN SUMMARY WHEN A WINDSHIELD CRACKS IT TAKES 350$ GLASS + 250$ LENS CORRECTION = 600$, WHICH I FEEL IS HIGHLY IN-JUSTIFIED. THERE HAS TO BE SOMEONE WHO NEEDS TO TAKE A LEGAL ACTION AGAINST THE COMPANY.
Corrective Action:
DURING 4TH WEEK AUGUST 2019, I MADE AN EMERGENCY STOP ON THE SHOULDER ON INTERSTATE 90. THERE WAS USUAL TRAFFIC, NOT SURE IF THERE WAS A TINY ROCK WHICH CAME FLYING ON MY WINDSHIELD, I HAVEN'T HEARD ANY NOISE NOR I HAVE SEEN ANY CHIPPING. THE NEXT MORNING I WOKE UP TOO SEE A TINY CRACK, IMMEDIATELY I CONTACTED MY INSURANCE AND LOCAL CAR DEALERSHIP TO FIND OUT COST'S, BUT AS IT WAS WEEKEND, I WASNT ABLE TO GET A SLOT. 2 DAYS LATER I SEE A NICE FINE CRACK ACROSS THE SCREEN, THIS WAS A BAD SURPRISE FOR ME, I USED A MAZDA FOR 3 YEARS BEFORE AND DEFINITELY TRAVELED A LOT, WITH TINY ROCKS FLYING ON THE WINDSHIELD, BUT IT NEVER EVER CRACKED. WITH SUBARU I AM SHOCKED, I FELT GLASS QUALITY TO BE EITHER FRAGILE OR COMPOSITION OF WINDSHIELD GLASS MAY BE COMPROMISED(OR POOR). I AM NOT SURE IF THE COMPANY HAS NOTICED THIS COMPLAINTS. WHEN I SPOKE TO 3RD PARTY GLASS VENDOR HE TOLD ME THAT THERE ARE MANY SUBARU OUTBACKS WHICH HAD SEEN SIMILAR ISSUES. ON TOP OF IT, I WAS TOLD THAT THERE IS A CHARGE OF ~250$ TO ADJUST SMART LENS, WHICH IS RIDICULOUS, SO IN SUMMARY WHEN A WINDSHIELD CRACKS IT TAKES 350$ GLASS + 250$ LENS CORRECTION = 600$, WHICH I FEEL IS HIGHLY IN-JUSTIFIED. THERE HAS TO BE SOMEONE WHO NEEDS TO TAKE A LEGAL ACTION AGAINST THE COMPANY.
Additional Notes:
DURING 4TH WEEK AUGUST 2019, I MADE AN EMERGENCY STOP ON THE SHOULDER ON INTERSTATE 90. THERE WAS USUAL TRAFFIC, NOT SURE IF THERE WAS A TINY ROCK WHICH CAME FLYING ON MY WINDSHIELD, I HAVEN'T HEARD ANY NOISE NOR I HAVE SEEN ANY CHIPPING. THE NEXT MORNING I WOKE UP TOO SEE A TINY CRACK, IMMEDIATELY I CONTACTED MY INSURANCE AND LOCAL CAR DEALERSHIP TO FIND OUT COST'S, BUT AS IT WAS WEEKEND, I WASNT ABLE TO GET A SLOT. 2 DAYS LATER I SEE A NICE FINE CRACK ACROSS THE SCREEN, THIS WAS A BAD SURPRISE FOR ME, I USED A MAZDA FOR 3 YEARS BEFORE AND DEFINITELY TRAVELED A LOT, WITH TINY ROCKS FLYING ON THE WINDSHIELD, BUT IT NEVER EVER CRACKED. WITH SUBARU I AM SHOCKED, I FELT GLASS QUALITY TO BE EITHER FRAGILE OR COMPOSITION OF WINDSHIELD GLASS MAY BE COMPROMISED(OR POOR). I AM NOT SURE IF THE COMPANY HAS NOTICED THIS COMPLAINTS. WHEN I SPOKE TO 3RD PARTY GLASS VENDOR HE TOLD ME THAT THERE ARE MANY SUBARU OUTBACKS WHICH HAD SEEN SIMILAR ISSUES. ON TOP OF IT, I WAS TOLD THAT THERE IS A CHARGE OF ~250$ TO ADJUST SMART LENS, WHICH IS RIDICULOUS, SO IN SUMMARY WHEN A WINDSHIELD CRACKS IT TAKES 350$ GLASS + 250$ LENS CORRECTION = 600$, WHICH I FEEL IS HIGHLY IN-JUSTIFIED. THERE HAS TO BE SOMEONE WHO NEEDS TO TAKE A LEGAL ACTION AGAINST THE COMPANY.
Mfg Campaign: 11318073
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KEYLESS ACCESS SYSTEM HAS ISSUES. SEVERAL TIMES I HAVE FOUND THE CAR UNLOCKED AND / OR WITH THE REAR HATCH DOOR APPROXIMATELY HALF WAY OPEN. I'VE NOTICED ALSO THAT SOMETIMES OTHER PERSON FOB INTERFERING WITH MY CAR. 2X WHEN I'VE BEEN PARKED WITH ENGINE OFF THE ALARM SYSTEM WOULD START BLARING FOR NO REASON. ALL THESE INCIDENTS HAPPENED WITH THE CAR PARKED AND ENGINE OFF.
Corrective Action:
KEYLESS ACCESS SYSTEM HAS ISSUES. SEVERAL TIMES I HAVE FOUND THE CAR UNLOCKED AND / OR WITH THE REAR HATCH DOOR APPROXIMATELY HALF WAY OPEN. I'VE NOTICED ALSO THAT SOMETIMES OTHER PERSON FOB INTERFERING WITH MY CAR. 2X WHEN I'VE BEEN PARKED WITH ENGINE OFF THE ALARM SYSTEM WOULD START BLARING FOR NO REASON. ALL THESE INCIDENTS HAPPENED WITH THE CAR PARKED AND ENGINE OFF.
Additional Notes:
KEYLESS ACCESS SYSTEM HAS ISSUES. SEVERAL TIMES I HAVE FOUND THE CAR UNLOCKED AND / OR WITH THE REAR HATCH DOOR APPROXIMATELY HALF WAY OPEN. I'VE NOTICED ALSO THAT SOMETIMES OTHER PERSON FOB INTERFERING WITH MY CAR. 2X WHEN I'VE BEEN PARKED WITH ENGINE OFF THE ALARM SYSTEM WOULD START BLARING FOR NO REASON. ALL THESE INCIDENTS HAPPENED WITH THE CAR PARKED AND ENGINE OFF.
Mfg Campaign: 11317446
Recall Date: Mar 11, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WINDSHIELD CRACKED FROM BELOW WHERE THE WIPERS ARE INTO A HUGE CRACK. NO ROCK HIT ME.
Corrective Action:
MY WINDSHIELD CRACKED FROM BELOW WHERE THE WIPERS ARE INTO A HUGE CRACK. NO ROCK HIT ME.
Additional Notes:
MY WINDSHIELD CRACKED FROM BELOW WHERE THE WIPERS ARE INTO A HUGE CRACK. NO ROCK HIT ME.
Mfg Campaign: 11316884
Recall Date: Mar 8, 2020
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
WINDSHIELD DEVELOPED A CRACK ON THE TOP PASSENGER SIDE, I DO NOT RECALL ANY ROCKS OR DEBRIS HITTING THE WINDSHIELD. NEXT MORNING THE CRACK GREW TO OVER HALF THE WINDSHIELD. OVER THE NEXT FEW DAYS THE CRACK HAS GROWN TO COVER 85% OF THE WINDSHIELD HORIZONTALLY, ALMOST IN A COMPLETE "U" SHAPE.I NOW HAVE TO DECIDE TO SPEND THE ~$1,000 TO REPLACE THE WINDSHIELD OR DRIVE WITH THE CRACK. AFTER READING ALL THE COMPLAINTS ON 2ND CRACKS, I'M HESITANT. THE DRIVER SEAT HAS A VERY ANNOYING SQUEAK WHEN GETTING IN/OUT AND WHILE DRIVING THE VEHICLE. SOME DAYS IT'S WORSE THAN OTHERS, AND IT DOESN'T SEEM TO MATTER WHAT THE CURRENT WEATHER CONDITIONS ARE.
Corrective Action:
WINDSHIELD DEVELOPED A CRACK ON THE TOP PASSENGER SIDE, I DO NOT RECALL ANY ROCKS OR DEBRIS HITTING THE WINDSHIELD. NEXT MORNING THE CRACK GREW TO OVER HALF THE WINDSHIELD. OVER THE NEXT FEW DAYS THE CRACK HAS GROWN TO COVER 85% OF THE WINDSHIELD HORIZONTALLY, ALMOST IN A COMPLETE "U" SHAPE.I NOW HAVE TO DECIDE TO SPEND THE ~$1,000 TO REPLACE THE WINDSHIELD OR DRIVE WITH THE CRACK. AFTER READING ALL THE COMPLAINTS ON 2ND CRACKS, I'M HESITANT. THE DRIVER SEAT HAS A VERY ANNOYING SQUEAK WHEN GETTING IN/OUT AND WHILE DRIVING THE VEHICLE. SOME DAYS IT'S WORSE THAN OTHERS, AND IT DOESN'T SEEM TO MATTER WHAT THE CURRENT WEATHER CONDITIONS ARE.
Additional Notes:
WINDSHIELD DEVELOPED A CRACK ON THE TOP PASSENGER SIDE, I DO NOT RECALL ANY ROCKS OR DEBRIS HITTING THE WINDSHIELD. NEXT MORNING THE CRACK GREW TO OVER HALF THE WINDSHIELD. OVER THE NEXT FEW DAYS THE CRACK HAS GROWN TO COVER 85% OF THE WINDSHIELD HORIZONTALLY, ALMOST IN A COMPLETE "U" SHAPE.I NOW HAVE TO DECIDE TO SPEND THE ~$1,000 TO REPLACE THE WINDSHIELD OR DRIVE WITH THE CRACK. AFTER READING ALL THE COMPLAINTS ON 2ND CRACKS, I'M HESITANT. THE DRIVER SEAT HAS A VERY ANNOYING SQUEAK WHEN GETTING IN/OUT AND WHILE DRIVING THE VEHICLE. SOME DAYS IT'S WORSE THAN OTHERS, AND IT DOESN'T SEEM TO MATTER WHAT THE CURRENT WEATHER CONDITIONS ARE.
Mfg Campaign: 11316702
Recall Date: Mar 7, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD DEVELOPED A CRACK ON THE TOP PASSENGER SIDE, I DO NOT RECALL ANY ROCKS OR DEBRIS HITTING THE WINDSHIELD. NEXT MORNING THE CRACK GREW TO OVER HALF THE WINDSHIELD. OVER THE NEXT FEW DAYS THE CRACK HAS GROWN TO COVER 85% OF THE WINDSHIELD HORIZONTALLY, ALMOST IN A COMPLETE "U" SHAPE.I NOW HAVE TO DECIDE TO SPEND THE ~$1,000 TO REPLACE THE WINDSHIELD OR DRIVE WITH THE CRACK. AFTER READING ALL THE COMPLAINTS ON 2ND CRACKS, I'M HESITANT. THE DRIVER SEAT HAS A VERY ANNOYING SQUEAK WHEN GETTING IN/OUT AND WHILE DRIVING THE VEHICLE. SOME DAYS IT'S WORSE THAN OTHERS, AND IT DOESN'T SEEM TO MATTER WHAT THE CURRENT WEATHER CONDITIONS ARE.
Corrective Action:
WINDSHIELD DEVELOPED A CRACK ON THE TOP PASSENGER SIDE, I DO NOT RECALL ANY ROCKS OR DEBRIS HITTING THE WINDSHIELD. NEXT MORNING THE CRACK GREW TO OVER HALF THE WINDSHIELD. OVER THE NEXT FEW DAYS THE CRACK HAS GROWN TO COVER 85% OF THE WINDSHIELD HORIZONTALLY, ALMOST IN A COMPLETE "U" SHAPE.I NOW HAVE TO DECIDE TO SPEND THE ~$1,000 TO REPLACE THE WINDSHIELD OR DRIVE WITH THE CRACK. AFTER READING ALL THE COMPLAINTS ON 2ND CRACKS, I'M HESITANT. THE DRIVER SEAT HAS A VERY ANNOYING SQUEAK WHEN GETTING IN/OUT AND WHILE DRIVING THE VEHICLE. SOME DAYS IT'S WORSE THAN OTHERS, AND IT DOESN'T SEEM TO MATTER WHAT THE CURRENT WEATHER CONDITIONS ARE.
Additional Notes:
WINDSHIELD DEVELOPED A CRACK ON THE TOP PASSENGER SIDE, I DO NOT RECALL ANY ROCKS OR DEBRIS HITTING THE WINDSHIELD. NEXT MORNING THE CRACK GREW TO OVER HALF THE WINDSHIELD. OVER THE NEXT FEW DAYS THE CRACK HAS GROWN TO COVER 85% OF THE WINDSHIELD HORIZONTALLY, ALMOST IN A COMPLETE "U" SHAPE.I NOW HAVE TO DECIDE TO SPEND THE ~$1,000 TO REPLACE THE WINDSHIELD OR DRIVE WITH THE CRACK. AFTER READING ALL THE COMPLAINTS ON 2ND CRACKS, I'M HESITANT. THE DRIVER SEAT HAS A VERY ANNOYING SQUEAK WHEN GETTING IN/OUT AND WHILE DRIVING THE VEHICLE. SOME DAYS IT'S WORSE THAN OTHERS, AND IT DOESN'T SEEM TO MATTER WHAT THE CURRENT WEATHER CONDITIONS ARE.
Mfg Campaign: 11316702
Recall Date: Mar 7, 2020
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