Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Legacy, Outback, and BRZ vehicles. In the affected vehicles, a software issue may cause the audio display system to not initialize, resulting in the camera display remaining blank. If this occurs, the rearview image will not display while backing up the vehicle. As a result, the vehicles fail to comply with requirements of Federal Motor Vehicle Safety (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTZ-85
Recall Date: Dec 31, 2018
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles. Due to a software error, the low fuel warning light may not illuminate at the intended remaining fuel level and the miles-to-empty display may incorrectly indicate a positive number despite the tank being empty.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTW-82
Recall Date: Nov 1, 2018
Consumer Complaints
942 ComplaintsSubaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
UNCONTROLLED STEERING AS DESCRIBED BY OTHER COMPLAINTS WHILE IN MOTION. DANGEROUS AT HIGH SPEEDS. HAPPENING SINCE I BOUGHT THE CAR NEW JULY 18, 2018.
Corrective Action:
UNCONTROLLED STEERING AS DESCRIBED BY OTHER COMPLAINTS WHILE IN MOTION. DANGEROUS AT HIGH SPEEDS. HAPPENING SINCE I BOUGHT THE CAR NEW JULY 18, 2018.
Additional Notes:
UNCONTROLLED STEERING AS DESCRIBED BY OTHER COMPLAINTS WHILE IN MOTION. DANGEROUS AT HIGH SPEEDS. HAPPENING SINCE I BOUGHT THE CAR NEW JULY 18, 2018.
Mfg Campaign: 11315793
Recall Date: Mar 3, 2020
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
1-WINDSHIELD VERY LARGE CRACK AND IT KEPT GETTING BIGGER 2-DRIVER SEAT IS SQUEAKING EVEN AFTER THE REPAIR. AFRAID THE SEAT FRAME MIGHT COME A PART DURING ACCIDENT
Corrective Action:
1-WINDSHIELD VERY LARGE CRACK AND IT KEPT GETTING BIGGER 2-DRIVER SEAT IS SQUEAKING EVEN AFTER THE REPAIR. AFRAID THE SEAT FRAME MIGHT COME A PART DURING ACCIDENT
Additional Notes:
1-WINDSHIELD VERY LARGE CRACK AND IT KEPT GETTING BIGGER 2-DRIVER SEAT IS SQUEAKING EVEN AFTER THE REPAIR. AFRAID THE SEAT FRAME MIGHT COME A PART DURING ACCIDENT
Mfg Campaign: 11311574
Recall Date: Feb 26, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
1-WINDSHIELD VERY LARGE CRACK AND IT KEPT GETTING BIGGER 2-DRIVER SEAT IS SQUEAKING EVEN AFTER THE REPAIR. AFRAID THE SEAT FRAME MIGHT COME A PART DURING ACCIDENT
Corrective Action:
1-WINDSHIELD VERY LARGE CRACK AND IT KEPT GETTING BIGGER 2-DRIVER SEAT IS SQUEAKING EVEN AFTER THE REPAIR. AFRAID THE SEAT FRAME MIGHT COME A PART DURING ACCIDENT
Additional Notes:
1-WINDSHIELD VERY LARGE CRACK AND IT KEPT GETTING BIGGER 2-DRIVER SEAT IS SQUEAKING EVEN AFTER THE REPAIR. AFRAID THE SEAT FRAME MIGHT COME A PART DURING ACCIDENT
Mfg Campaign: 11311574
Recall Date: Feb 26, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THE FRONT WINDSHIELD ON THE DRIVER'S SIDE CRACKED. THE CRACK RUNS FROM THE FAR LEFT CORNER ON THE DRIVER'S SIDE JUST IN THE MIDDLE AT THE REAR VIEW MIRROR. THE CRACK WAS CAUSED BY A SMALL PEBBLE BOUNCING OFF THE ROAD. THE CONTACT MENTIONED IT WAS THE SECOND OCCURRENCE WITH THE WINDSHIELD CRACKING. THE DEALER BUD CLARY AUTO GROUP (1030 COMMERCE AVE, LONGVIEW, WA 98632 (360) 423-1700) REFERRED THE CONTACT TO AN AUTO GLASS COMPANY WHO REPLACED THE WINDSHIELD. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 5,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THE FRONT WINDSHIELD ON THE DRIVER'S SIDE CRACKED. THE CRACK RUNS FROM THE FAR LEFT CORNER ON THE DRIVER'S SIDE JUST IN THE MIDDLE AT THE REAR VIEW MIRROR. THE CRACK WAS CAUSED BY A SMALL PEBBLE BOUNCING OFF THE ROAD. THE CONTACT MENTIONED IT WAS THE SECOND OCCURRENCE WITH THE WINDSHIELD CRACKING. THE DEALER BUD CLARY AUTO GROUP (1030 COMMERCE AVE, LONGVIEW, WA 98632 (360) 423-1700) REFERRED THE CONTACT TO AN AUTO GLASS COMPANY WHO REPLACED THE WINDSHIELD. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 5,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THE FRONT WINDSHIELD ON THE DRIVER'S SIDE CRACKED. THE CRACK RUNS FROM THE FAR LEFT CORNER ON THE DRIVER'S SIDE JUST IN THE MIDDLE AT THE REAR VIEW MIRROR. THE CRACK WAS CAUSED BY A SMALL PEBBLE BOUNCING OFF THE ROAD. THE CONTACT MENTIONED IT WAS THE SECOND OCCURRENCE WITH THE WINDSHIELD CRACKING. THE DEALER BUD CLARY AUTO GROUP (1030 COMMERCE AVE, LONGVIEW, WA 98632 (360) 423-1700) REFERRED THE CONTACT TO AN AUTO GLASS COMPANY WHO REPLACED THE WINDSHIELD. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 5,000.
Mfg Campaign: 11311680
Recall Date: Feb 26, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TRAVELLING DOWN THE HIGHWAY AT FREEWAY SPEED, A TRUCK KICKED UP A ROCK WHICH HIT THE WINDSHIELD. IT CREATED A CHIP LESS THAN THE SIZE OF A QUARTER. WITHIN ONE HOUR IT STARTED CRACKING TO THE LEFT AND RIGHT OF THE CHIP. I HAVE NEVER HAD A ROCK CHIP SPREAD LIKE THIS. IT SHOULD HAVE BEEN AN EASY REPAIR. NOW THE WINDSHIELD IS CRACKED ALMOST THE ENTIRE LENGTH. IT IS MY UNDERSTANDING THAT THE SAFETY FEATURES IN THE WINDSHIELD MAY NOT WORK EFFECTIVELY NOW. I AM ALSO CONCERNED THAT CRACK WILL CONTINUE TO SPREAD AND INHIBIT MY VISION.
Corrective Action:
TRAVELLING DOWN THE HIGHWAY AT FREEWAY SPEED, A TRUCK KICKED UP A ROCK WHICH HIT THE WINDSHIELD. IT CREATED A CHIP LESS THAN THE SIZE OF A QUARTER. WITHIN ONE HOUR IT STARTED CRACKING TO THE LEFT AND RIGHT OF THE CHIP. I HAVE NEVER HAD A ROCK CHIP SPREAD LIKE THIS. IT SHOULD HAVE BEEN AN EASY REPAIR. NOW THE WINDSHIELD IS CRACKED ALMOST THE ENTIRE LENGTH. IT IS MY UNDERSTANDING THAT THE SAFETY FEATURES IN THE WINDSHIELD MAY NOT WORK EFFECTIVELY NOW. I AM ALSO CONCERNED THAT CRACK WILL CONTINUE TO SPREAD AND INHIBIT MY VISION.
Additional Notes:
TRAVELLING DOWN THE HIGHWAY AT FREEWAY SPEED, A TRUCK KICKED UP A ROCK WHICH HIT THE WINDSHIELD. IT CREATED A CHIP LESS THAN THE SIZE OF A QUARTER. WITHIN ONE HOUR IT STARTED CRACKING TO THE LEFT AND RIGHT OF THE CHIP. I HAVE NEVER HAD A ROCK CHIP SPREAD LIKE THIS. IT SHOULD HAVE BEEN AN EASY REPAIR. NOW THE WINDSHIELD IS CRACKED ALMOST THE ENTIRE LENGTH. IT IS MY UNDERSTANDING THAT THE SAFETY FEATURES IN THE WINDSHIELD MAY NOT WORK EFFECTIVELY NOW. I AM ALSO CONCERNED THAT CRACK WILL CONTINUE TO SPREAD AND INHIBIT MY VISION.
Mfg Campaign: 11311688
Recall Date: Feb 26, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD SUDDENLY CRACKED ABOUT 18" WHEN STATIONARY. HAD TO HAVE IT REPLACED.
Corrective Action:
WINDSHIELD SUDDENLY CRACKED ABOUT 18" WHEN STATIONARY. HAD TO HAVE IT REPLACED.
Additional Notes:
WINDSHIELD SUDDENLY CRACKED ABOUT 18" WHEN STATIONARY. HAD TO HAVE IT REPLACED.
Mfg Campaign: 11311712
Recall Date: Feb 26, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD BEGAN TO CRACK FROM THE RIGHT SIDE LOWER PORTION WITHOUT ANY IMPACT TO THE GLASS FROM ANY SOURCE WHILE DRIVING AROUND 35MPH. THE CRACK CONTINUED ACROSS THE GLASS TO THE DRIVERS SIDE AND GLASS HAD TO BE REPLACED. THERE WAS NO APPARENT REASON FOR THIS TO HAPPEN AND THERE WAS NO PREVIOUS DAMAGE OR IMPACT TO THE GLASS.
Corrective Action:
WINDSHIELD BEGAN TO CRACK FROM THE RIGHT SIDE LOWER PORTION WITHOUT ANY IMPACT TO THE GLASS FROM ANY SOURCE WHILE DRIVING AROUND 35MPH. THE CRACK CONTINUED ACROSS THE GLASS TO THE DRIVERS SIDE AND GLASS HAD TO BE REPLACED. THERE WAS NO APPARENT REASON FOR THIS TO HAPPEN AND THERE WAS NO PREVIOUS DAMAGE OR IMPACT TO THE GLASS.
Additional Notes:
WINDSHIELD BEGAN TO CRACK FROM THE RIGHT SIDE LOWER PORTION WITHOUT ANY IMPACT TO THE GLASS FROM ANY SOURCE WHILE DRIVING AROUND 35MPH. THE CRACK CONTINUED ACROSS THE GLASS TO THE DRIVERS SIDE AND GLASS HAD TO BE REPLACED. THERE WAS NO APPARENT REASON FOR THIS TO HAPPEN AND THERE WAS NO PREVIOUS DAMAGE OR IMPACT TO THE GLASS.
Mfg Campaign: 11311506
Recall Date: Feb 25, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED FOR NO REASON AND THE CRACKS ARE SPREADING.
Corrective Action:
WINDSHIELD CRACKED FOR NO REASON AND THE CRACKS ARE SPREADING.
Additional Notes:
WINDSHIELD CRACKED FOR NO REASON AND THE CRACKS ARE SPREADING.
Mfg Campaign: 11310994
Recall Date: Feb 24, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD KEPT CRACKING MULTIPLE TIMES
Corrective Action:
THE WINDSHIELD KEPT CRACKING MULTIPLE TIMES
Additional Notes:
THE WINDSHIELD KEPT CRACKING MULTIPLE TIMES
Mfg Campaign: 11311158
Recall Date: Feb 24, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CRACKED WINDSHIELD ON UPPER PASSENGER SIDE
Corrective Action:
CRACKED WINDSHIELD ON UPPER PASSENGER SIDE
Additional Notes:
CRACKED WINDSHIELD ON UPPER PASSENGER SIDE
Mfg Campaign: 11310837
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED AND CREATED A VERY LARGE SPIDERING CRACK.
Corrective Action:
WINDSHIELD CRACKED AND CREATED A VERY LARGE SPIDERING CRACK.
Additional Notes:
WINDSHIELD CRACKED AND CREATED A VERY LARGE SPIDERING CRACK.
Mfg Campaign: 11310848
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CRACKED WINDSHIELD WHILE DRIVING, POSSIBLY FROM A ROCK. I HAVE NO PICTORAL EVIDENCE BUT I HAVE THE REPAIR RECEIPTS.
Corrective Action:
CRACKED WINDSHIELD WHILE DRIVING, POSSIBLY FROM A ROCK. I HAVE NO PICTORAL EVIDENCE BUT I HAVE THE REPAIR RECEIPTS.
Additional Notes:
CRACKED WINDSHIELD WHILE DRIVING, POSSIBLY FROM A ROCK. I HAVE NO PICTORAL EVIDENCE BUT I HAVE THE REPAIR RECEIPTS.
Mfg Campaign: 11310849
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD SPONTANEOUSLY CRACKED FROM DRIVER'S SIDE ABOUT 4 INCHES TOWARD CENTER. I ACTUALLY WITNESSED THE CRACK SUDDENLY APPEAR WHILE HEARING A CRACKING SOUND. THE VEHICLE WAS IN MOTION AT THE TIME; I WAS DRIVING AT 65 MPH ON A SMOOTH STRETCH OF HIGHWAY.
Corrective Action:
WINDSHIELD SPONTANEOUSLY CRACKED FROM DRIVER'S SIDE ABOUT 4 INCHES TOWARD CENTER. I ACTUALLY WITNESSED THE CRACK SUDDENLY APPEAR WHILE HEARING A CRACKING SOUND. THE VEHICLE WAS IN MOTION AT THE TIME; I WAS DRIVING AT 65 MPH ON A SMOOTH STRETCH OF HIGHWAY.
Additional Notes:
WINDSHIELD SPONTANEOUSLY CRACKED FROM DRIVER'S SIDE ABOUT 4 INCHES TOWARD CENTER. I ACTUALLY WITNESSED THE CRACK SUDDENLY APPEAR WHILE HEARING A CRACKING SOUND. THE VEHICLE WAS IN MOTION AT THE TIME; I WAS DRIVING AT 65 MPH ON A SMOOTH STRETCH OF HIGHWAY.
Mfg Campaign: 11310901
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS ON AN ON RAMP ABOUT TO ENTER HIGHWAY NEAR WHERE I LIVE. I WASN'T YET AT HIGHWAY SPEED. SUDDENLY NOT SURE IF A ROCK OR ROCK SALT HIT MY WINDSHIELD. IT DIDN'T SOUND LIKE A LARGE PIECE, AND I DIDN'T EVEN SEE IT. WHAT SEEMED LIKE NORMAL ROAD DEBRIS THAT FROM MY EXPERIENCE WOULD NEVER AFFECT A WINDSHIELD AND HASN'T WITH OTHER CAR MAKES I'VE OWNED ACTUALLY IMPACTED MY 2018 SUBARU OUTBACK. A SMALL CHIP/CHUNK OF GLASS APPEARED ON MY WINDSHIELD. WAS VERY SURPRISED AND APPALLED ABOUT WHAT HAPPENED.
Corrective Action:
I WAS ON AN ON RAMP ABOUT TO ENTER HIGHWAY NEAR WHERE I LIVE. I WASN'T YET AT HIGHWAY SPEED. SUDDENLY NOT SURE IF A ROCK OR ROCK SALT HIT MY WINDSHIELD. IT DIDN'T SOUND LIKE A LARGE PIECE, AND I DIDN'T EVEN SEE IT. WHAT SEEMED LIKE NORMAL ROAD DEBRIS THAT FROM MY EXPERIENCE WOULD NEVER AFFECT A WINDSHIELD AND HASN'T WITH OTHER CAR MAKES I'VE OWNED ACTUALLY IMPACTED MY 2018 SUBARU OUTBACK. A SMALL CHIP/CHUNK OF GLASS APPEARED ON MY WINDSHIELD. WAS VERY SURPRISED AND APPALLED ABOUT WHAT HAPPENED.
Additional Notes:
I WAS ON AN ON RAMP ABOUT TO ENTER HIGHWAY NEAR WHERE I LIVE. I WASN'T YET AT HIGHWAY SPEED. SUDDENLY NOT SURE IF A ROCK OR ROCK SALT HIT MY WINDSHIELD. IT DIDN'T SOUND LIKE A LARGE PIECE, AND I DIDN'T EVEN SEE IT. WHAT SEEMED LIKE NORMAL ROAD DEBRIS THAT FROM MY EXPERIENCE WOULD NEVER AFFECT A WINDSHIELD AND HASN'T WITH OTHER CAR MAKES I'VE OWNED ACTUALLY IMPACTED MY 2018 SUBARU OUTBACK. A SMALL CHIP/CHUNK OF GLASS APPEARED ON MY WINDSHIELD. WAS VERY SURPRISED AND APPALLED ABOUT WHAT HAPPENED.
Mfg Campaign: 11310970
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CRACKED WINDSHIELD
Corrective Action:
CRACKED WINDSHIELD
Additional Notes:
CRACKED WINDSHIELD
Mfg Campaign: 11310987
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING ON INTERSTATE HIGHWAY, WINDSHIELD STARRED THEN CRACKED ACROSS MOST OF WINDSHIELD WIDTH QUICKLY. NO OTHER VEHICLES WERE NEAR AND THERE WAS NO DEBRIS IN ROADWAY. THIS OCCURRED SEVERAL MONTHS AGO; WINDSHIELD HAS LONG SINCE BEEN REPLACED.
Corrective Action:
WHILE DRIVING ON INTERSTATE HIGHWAY, WINDSHIELD STARRED THEN CRACKED ACROSS MOST OF WINDSHIELD WIDTH QUICKLY. NO OTHER VEHICLES WERE NEAR AND THERE WAS NO DEBRIS IN ROADWAY. THIS OCCURRED SEVERAL MONTHS AGO; WINDSHIELD HAS LONG SINCE BEEN REPLACED.
Additional Notes:
WHILE DRIVING ON INTERSTATE HIGHWAY, WINDSHIELD STARRED THEN CRACKED ACROSS MOST OF WINDSHIELD WIDTH QUICKLY. NO OTHER VEHICLES WERE NEAR AND THERE WAS NO DEBRIS IN ROADWAY. THIS OCCURRED SEVERAL MONTHS AGO; WINDSHIELD HAS LONG SINCE BEEN REPLACED.
Mfg Campaign: 11310787
Recall Date: Feb 22, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAVE A 2018 SUBARU OUTBACK (LESS THAN 2 YEARS OLD). DRIVING ON THE HIGHWAY AND HEARD A GLASS CRACK. THEN I NOTICED THAT THERE WAS A LARGE WINDOW CRACK STARTING FROM THE BOTTOM OF THE WINDSHIELD (DRIVER SIDE WINDSHIELD WIPER) AND CURVING UPWARDS TOWARDS THE CENTER. PULLED OVER TO CHECK, AND THERE WAS NO SIGNS OF OBVIOUS ROCKS HITTING THE WINDSHIELD WHERE THE CRACK APPEARED. I RECALL DRIVING IN THE MORNING AND AS THE WEATHER WARMED UP THE WINDOW CRACK OCCURRED. NOT SURE IF TEMPERATURE MAY HAVE CAUSED THIS, BUT IN ANY CASE THE WINDSHIELD SHOULD NOT BE CRACKING ON ITS OWN WITHOUT OBVIOUS SIGNS OF IMPACT BY OBJECTS. I BELIEVE THIS TO BE A DEFECTIVE WINDSHIELD ISSUE.
Corrective Action:
I HAVE A 2018 SUBARU OUTBACK (LESS THAN 2 YEARS OLD). DRIVING ON THE HIGHWAY AND HEARD A GLASS CRACK. THEN I NOTICED THAT THERE WAS A LARGE WINDOW CRACK STARTING FROM THE BOTTOM OF THE WINDSHIELD (DRIVER SIDE WINDSHIELD WIPER) AND CURVING UPWARDS TOWARDS THE CENTER. PULLED OVER TO CHECK, AND THERE WAS NO SIGNS OF OBVIOUS ROCKS HITTING THE WINDSHIELD WHERE THE CRACK APPEARED. I RECALL DRIVING IN THE MORNING AND AS THE WEATHER WARMED UP THE WINDOW CRACK OCCURRED. NOT SURE IF TEMPERATURE MAY HAVE CAUSED THIS, BUT IN ANY CASE THE WINDSHIELD SHOULD NOT BE CRACKING ON ITS OWN WITHOUT OBVIOUS SIGNS OF IMPACT BY OBJECTS. I BELIEVE THIS TO BE A DEFECTIVE WINDSHIELD ISSUE.
Additional Notes:
I HAVE A 2018 SUBARU OUTBACK (LESS THAN 2 YEARS OLD). DRIVING ON THE HIGHWAY AND HEARD A GLASS CRACK. THEN I NOTICED THAT THERE WAS A LARGE WINDOW CRACK STARTING FROM THE BOTTOM OF THE WINDSHIELD (DRIVER SIDE WINDSHIELD WIPER) AND CURVING UPWARDS TOWARDS THE CENTER. PULLED OVER TO CHECK, AND THERE WAS NO SIGNS OF OBVIOUS ROCKS HITTING THE WINDSHIELD WHERE THE CRACK APPEARED. I RECALL DRIVING IN THE MORNING AND AS THE WEATHER WARMED UP THE WINDOW CRACK OCCURRED. NOT SURE IF TEMPERATURE MAY HAVE CAUSED THIS, BUT IN ANY CASE THE WINDSHIELD SHOULD NOT BE CRACKING ON ITS OWN WITHOUT OBVIOUS SIGNS OF IMPACT BY OBJECTS. I BELIEVE THIS TO BE A DEFECTIVE WINDSHIELD ISSUE.
Mfg Campaign: 11309853
Recall Date: Feb 18, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE OWN 2 2018 SUBARU OUTBACKS. WE HAVE HAD TO REPLACE THE WINDSHIELD IN EACH ONE TWICE (A PIECE) AND ONE OF THEM HAS A CRACKED WINDSHIELD AGAIN. AFTER LOOKING ON LINE I FIND THAT WE ARE NOT THE ONLY ONES WHO HAVE HAD TO REPLACE THE WINDSHIELDS MULTIPLE TIMES. THE DEALERSHIPS CONTINUE TO SAY THE WINDSHIELDS ARE CRACKING BECAUSE OF ROCK CHIPS. NONE OF OUR OTHER CARS' WINDSHIELDS ARE CRACKING. THE LAST ONE CRACKED WHEN THE CAR WAS SITTING IN THE GARAGE AND HAD NOT BEEN DRIVEN. SINCE THIS HAPPENED 5 TIMES WITH 2 VEHICLES SOME OF THE QUESTIONS YOUR FORM ASKED DID NOT APPLY. SUCH AS HOW FAST WERE WE GOING (SOMETIMES 55,65 OR 0) WHAT DATE DID THIS OCCUR (5 DIFFERENT DATES) AT WHAT MILEAGE 5 DIFFERENT ONES BUT THEY ARE ON THE 4 INSURANCE CLAIMS I ATTACHED. THE 5TH ONE WE HAVE NOT FIXED YET. WHY? IT'S JUST GOING TO BREAK AGAIN. WE ARE GOING TO HAVE TO REPORT IT TO OUR INSURANCE COMPANY, OUR RATES ARE GOING THROUGH THE ROOF NOW BECAUSE OF ALL THESES CLAIMS AND THEN THERE IS HASSLE TO GET IT FIXED. NOT WORTH IT TO HAVE IT BREAK A MONTH OR TWO DOWN THE LINE. I AM NOT SURE MY FILES DOWNLOADED TO YOU. I HAVE THE HARD COPIES JUST IN CASE. THANK YOU FOR YOUR HELP!
Corrective Action:
WE OWN 2 2018 SUBARU OUTBACKS. WE HAVE HAD TO REPLACE THE WINDSHIELD IN EACH ONE TWICE (A PIECE) AND ONE OF THEM HAS A CRACKED WINDSHIELD AGAIN. AFTER LOOKING ON LINE I FIND THAT WE ARE NOT THE ONLY ONES WHO HAVE HAD TO REPLACE THE WINDSHIELDS MULTIPLE TIMES. THE DEALERSHIPS CONTINUE TO SAY THE WINDSHIELDS ARE CRACKING BECAUSE OF ROCK CHIPS. NONE OF OUR OTHER CARS' WINDSHIELDS ARE CRACKING. THE LAST ONE CRACKED WHEN THE CAR WAS SITTING IN THE GARAGE AND HAD NOT BEEN DRIVEN. SINCE THIS HAPPENED 5 TIMES WITH 2 VEHICLES SOME OF THE QUESTIONS YOUR FORM ASKED DID NOT APPLY. SUCH AS HOW FAST WERE WE GOING (SOMETIMES 55,65 OR 0) WHAT DATE DID THIS OCCUR (5 DIFFERENT DATES) AT WHAT MILEAGE 5 DIFFERENT ONES BUT THEY ARE ON THE 4 INSURANCE CLAIMS I ATTACHED. THE 5TH ONE WE HAVE NOT FIXED YET. WHY? IT'S JUST GOING TO BREAK AGAIN. WE ARE GOING TO HAVE TO REPORT IT TO OUR INSURANCE COMPANY, OUR RATES ARE GOING THROUGH THE ROOF NOW BECAUSE OF ALL THESES CLAIMS AND THEN THERE IS HASSLE TO GET IT FIXED. NOT WORTH IT TO HAVE IT BREAK A MONTH OR TWO DOWN THE LINE. I AM NOT SURE MY FILES DOWNLOADED TO YOU. I HAVE THE HARD COPIES JUST IN CASE. THANK YOU FOR YOUR HELP!
Additional Notes:
WE OWN 2 2018 SUBARU OUTBACKS. WE HAVE HAD TO REPLACE THE WINDSHIELD IN EACH ONE TWICE (A PIECE) AND ONE OF THEM HAS A CRACKED WINDSHIELD AGAIN. AFTER LOOKING ON LINE I FIND THAT WE ARE NOT THE ONLY ONES WHO HAVE HAD TO REPLACE THE WINDSHIELDS MULTIPLE TIMES. THE DEALERSHIPS CONTINUE TO SAY THE WINDSHIELDS ARE CRACKING BECAUSE OF ROCK CHIPS. NONE OF OUR OTHER CARS' WINDSHIELDS ARE CRACKING. THE LAST ONE CRACKED WHEN THE CAR WAS SITTING IN THE GARAGE AND HAD NOT BEEN DRIVEN. SINCE THIS HAPPENED 5 TIMES WITH 2 VEHICLES SOME OF THE QUESTIONS YOUR FORM ASKED DID NOT APPLY. SUCH AS HOW FAST WERE WE GOING (SOMETIMES 55,65 OR 0) WHAT DATE DID THIS OCCUR (5 DIFFERENT DATES) AT WHAT MILEAGE 5 DIFFERENT ONES BUT THEY ARE ON THE 4 INSURANCE CLAIMS I ATTACHED. THE 5TH ONE WE HAVE NOT FIXED YET. WHY? IT'S JUST GOING TO BREAK AGAIN. WE ARE GOING TO HAVE TO REPORT IT TO OUR INSURANCE COMPANY, OUR RATES ARE GOING THROUGH THE ROOF NOW BECAUSE OF ALL THESES CLAIMS AND THEN THERE IS HASSLE TO GET IT FIXED. NOT WORTH IT TO HAVE IT BREAK A MONTH OR TWO DOWN THE LINE. I AM NOT SURE MY FILES DOWNLOADED TO YOU. I HAVE THE HARD COPIES JUST IN CASE. THANK YOU FOR YOUR HELP!
Mfg Campaign: 11309706
Recall Date: Feb 17, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING ON A 2 LANE HWY GOING ABOUT 50MPH WHEN I SPOTTED A SMALL STAR CRACK IN THE BOTTOM, MIDDLE OF MY WINDSHIELD. THE CRACK HAS CONTINUED TO GROW, MOSTLY HORIZONTAL OVER THE NEXT 2 WEEKS. THE WEATHER WAS MILD, ABOUT 55 DEGREES AND THERE WAS NO ONE DRIVING IN FRONT OF ME.
Corrective Action:
I WAS DRIVING ON A 2 LANE HWY GOING ABOUT 50MPH WHEN I SPOTTED A SMALL STAR CRACK IN THE BOTTOM, MIDDLE OF MY WINDSHIELD. THE CRACK HAS CONTINUED TO GROW, MOSTLY HORIZONTAL OVER THE NEXT 2 WEEKS. THE WEATHER WAS MILD, ABOUT 55 DEGREES AND THERE WAS NO ONE DRIVING IN FRONT OF ME.
Additional Notes:
I WAS DRIVING ON A 2 LANE HWY GOING ABOUT 50MPH WHEN I SPOTTED A SMALL STAR CRACK IN THE BOTTOM, MIDDLE OF MY WINDSHIELD. THE CRACK HAS CONTINUED TO GROW, MOSTLY HORIZONTAL OVER THE NEXT 2 WEEKS. THE WEATHER WAS MILD, ABOUT 55 DEGREES AND THERE WAS NO ONE DRIVING IN FRONT OF ME.
Mfg Campaign: 11309546
Recall Date: Feb 16, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON RETURNING TO PARKED CAR MID-DAY ON 2/2/2020 (A MILD WINTER DAY, PARKED IN SHADE AT SKI RESORT), I SAW A T SHAPED CRACK ON LOWER PART OF WINDSHIELD JUST ON PASSENGER SIDE OF CENTER. THERE WAS NO CHIP OR DENT OR CRACK IN THE CENTRAL WINDSHIELD WHEN I PARKED THE CAR. I DIDN'T SEE OR HEAR AN IMPACT TO THE WINDSHIELD ON THE DRIVE THAT MORNING. OVER THE COURSE OF THE NEXT 10 DAYS, THIS HAS GROWN, EXTENDING TO THE BOTTOM OF THE WINDSHIELD AND ACROSS ABOUT HALF THE WIDTH OF THE WINDSHIELD.
Corrective Action:
ON RETURNING TO PARKED CAR MID-DAY ON 2/2/2020 (A MILD WINTER DAY, PARKED IN SHADE AT SKI RESORT), I SAW A T SHAPED CRACK ON LOWER PART OF WINDSHIELD JUST ON PASSENGER SIDE OF CENTER. THERE WAS NO CHIP OR DENT OR CRACK IN THE CENTRAL WINDSHIELD WHEN I PARKED THE CAR. I DIDN'T SEE OR HEAR AN IMPACT TO THE WINDSHIELD ON THE DRIVE THAT MORNING. OVER THE COURSE OF THE NEXT 10 DAYS, THIS HAS GROWN, EXTENDING TO THE BOTTOM OF THE WINDSHIELD AND ACROSS ABOUT HALF THE WIDTH OF THE WINDSHIELD.
Additional Notes:
ON RETURNING TO PARKED CAR MID-DAY ON 2/2/2020 (A MILD WINTER DAY, PARKED IN SHADE AT SKI RESORT), I SAW A T SHAPED CRACK ON LOWER PART OF WINDSHIELD JUST ON PASSENGER SIDE OF CENTER. THERE WAS NO CHIP OR DENT OR CRACK IN THE CENTRAL WINDSHIELD WHEN I PARKED THE CAR. I DIDN'T SEE OR HEAR AN IMPACT TO THE WINDSHIELD ON THE DRIVE THAT MORNING. OVER THE COURSE OF THE NEXT 10 DAYS, THIS HAS GROWN, EXTENDING TO THE BOTTOM OF THE WINDSHIELD AND ACROSS ABOUT HALF THE WIDTH OF THE WINDSHIELD.
Mfg Campaign: 11308803
Recall Date: Feb 12, 2020
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