Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTE-66
Recall Date: Aug 3, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE WINDSHIELD ON SUBARU OUTBACK 2017 WAS CRACKED ALL OF A SUDDEN.
Corrective Action:
THE WINDSHIELD ON SUBARU OUTBACK 2017 WAS CRACKED ALL OF A SUDDEN.
Additional Notes:
THE WINDSHIELD ON SUBARU OUTBACK 2017 WAS CRACKED ALL OF A SUDDEN.
Mfg Campaign: 11386198
Recall Date: Jan 2, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY HAS BEEN REPLACED 4 TIMES. DEALERSHIP REPLACES BATTERY, AND IT'S DEAD WITHIN 3-4 MONTHS. OR THEY RECHARGE, AND AGAIN, DEAD IN A FEW MONTHS.
Corrective Action:
BATTERY HAS BEEN REPLACED 4 TIMES. DEALERSHIP REPLACES BATTERY, AND IT'S DEAD WITHIN 3-4 MONTHS. OR THEY RECHARGE, AND AGAIN, DEAD IN A FEW MONTHS.
Additional Notes:
BATTERY HAS BEEN REPLACED 4 TIMES. DEALERSHIP REPLACES BATTERY, AND IT'S DEAD WITHIN 3-4 MONTHS. OR THEY RECHARGE, AND AGAIN, DEAD IN A FEW MONTHS.
Mfg Campaign: 11385988
Recall Date: Jan 1, 2021
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE TRAVELING THROUGH MICHIGAN'S UPPER PENINSULA AND NORTHERN WISCONSIN DURING SNOW FALL WITH A FULLY PACKED CAR ON THE HIGHWAY I EXPERIENCED THE REAR END "GHOST WALKING" OR "STEERING" OR "PULLING" TO THE LEFT AND TO THE RIGHT. I HAD TO DRIVE 40MPH WHILE TWO-WHEELED DRIVE CAMRYS, CIVICS, VANS, ETC. PASSED US BY. GROWING UP IN NORTHERN MICHIGAN, I'M NO STRANGER TO WINTER CONDITIONS AND ALL WHEEL DRIVE VEHICLES. I DON'T THINK ALL-WHEELED DRIVE VEHICLES MAKE ME INVINCIBLE, BUT THEY DO MAKE DRIVING IN WINTERY CONDITIONS BETTER. AFTER OUR TRIP, I TOOK THE CAR INTO THE SUBARU DEALER AND THEY SAID AT 37K MILES, THE SUSPENSION LOOKED GREAT, ALIGNMENT LOOKED GREAT, AND THAT THEY WOULD RECOMMEND NEW TIRES (TIRES ARE AT 4/32 AND HAVE EVEN WEAR AND TEAR). I ASKED TO SPEAK DIRECTLY TO THE TECH WORKING ON MY CAR AND HE SAID THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT ALTHOUGH THEY WERE RECOMMENDING NEW TIRES, THE CURRENT TIRE CONDITION WOULD NOT CAUSE WHAT I WAS DESCRIBING. MY WIFE AND I THEN RESEARCHED AND CAME ACROSS SEVERAL ONLINE FORUMS WITH OTHER DRIVER'S EXPERIENCING THE SIMILAR ISSUES, BUT WITH PRIOR YEAR MODELS. I CALLED SUBARU'S MAIN CUSTOMER SERVICE LINE TO SEE IF THEY COULD HELP AND THEY SAID THAT THEY WOULD MAKE NOTE OF MY COMPLAINT, BUT THAT IF THE SUBARU DEALER TECH SAID THE VEHICLE WAS FINE OTHER THAN SUGGESTING NEW TIRES, I SHOULD GET NEW TIRES AND THE VEHICLE WOULD BE FINE. SUBARU ALSO SAID THERE WERE NO "CAMPAIGNS" OPEN WITH RESPECT TO THIS PROBLEM AND THAT THEY WERE SORRY I "FELT LIKE I HAD THIS EXPERIENCE" AND THERE WAS NOTHING THEY COULD DO. HERE'S A LINK TO A FORUM, WHERE THE PEOPLE SEEM TO KNOW WHAT IS GOING ON: HTTPS://WWW.SUBARUOUTBACK.ORG/THREADS/2005-2009-GHOSTWALKING-ABNORMAL-WINTER-HANDLING-FIXES.30747/PAGE-2. WE PLAN TO BUY NEW TIRES, BUT ARE WILLING TO OFFER OUR CAR UP FOR TEST DRIVING TO SEE WHAT IS GOING ON.
Corrective Action:
WHILE TRAVELING THROUGH MICHIGAN'S UPPER PENINSULA AND NORTHERN WISCONSIN DURING SNOW FALL WITH A FULLY PACKED CAR ON THE HIGHWAY I EXPERIENCED THE REAR END "GHOST WALKING" OR "STEERING" OR "PULLING" TO THE LEFT AND TO THE RIGHT. I HAD TO DRIVE 40MPH WHILE TWO-WHEELED DRIVE CAMRYS, CIVICS, VANS, ETC. PASSED US BY. GROWING UP IN NORTHERN MICHIGAN, I'M NO STRANGER TO WINTER CONDITIONS AND ALL WHEEL DRIVE VEHICLES. I DON'T THINK ALL-WHEELED DRIVE VEHICLES MAKE ME INVINCIBLE, BUT THEY DO MAKE DRIVING IN WINTERY CONDITIONS BETTER. AFTER OUR TRIP, I TOOK THE CAR INTO THE SUBARU DEALER AND THEY SAID AT 37K MILES, THE SUSPENSION LOOKED GREAT, ALIGNMENT LOOKED GREAT, AND THAT THEY WOULD RECOMMEND NEW TIRES (TIRES ARE AT 4/32 AND HAVE EVEN WEAR AND TEAR). I ASKED TO SPEAK DIRECTLY TO THE TECH WORKING ON MY CAR AND HE SAID THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT ALTHOUGH THEY WERE RECOMMENDING NEW TIRES, THE CURRENT TIRE CONDITION WOULD NOT CAUSE WHAT I WAS DESCRIBING. MY WIFE AND I THEN RESEARCHED AND CAME ACROSS SEVERAL ONLINE FORUMS WITH OTHER DRIVER'S EXPERIENCING THE SIMILAR ISSUES, BUT WITH PRIOR YEAR MODELS. I CALLED SUBARU'S MAIN CUSTOMER SERVICE LINE TO SEE IF THEY COULD HELP AND THEY SAID THAT THEY WOULD MAKE NOTE OF MY COMPLAINT, BUT THAT IF THE SUBARU DEALER TECH SAID THE VEHICLE WAS FINE OTHER THAN SUGGESTING NEW TIRES, I SHOULD GET NEW TIRES AND THE VEHICLE WOULD BE FINE. SUBARU ALSO SAID THERE WERE NO "CAMPAIGNS" OPEN WITH RESPECT TO THIS PROBLEM AND THAT THEY WERE SORRY I "FELT LIKE I HAD THIS EXPERIENCE" AND THERE WAS NOTHING THEY COULD DO. HERE'S A LINK TO A FORUM, WHERE THE PEOPLE SEEM TO KNOW WHAT IS GOING ON: HTTPS://WWW.SUBARUOUTBACK.ORG/THREADS/2005-2009-GHOSTWALKING-ABNORMAL-WINTER-HANDLING-FIXES.30747/PAGE-2. WE PLAN TO BUY NEW TIRES, BUT ARE WILLING TO OFFER OUR CAR UP FOR TEST DRIVING TO SEE WHAT IS GOING ON.
Additional Notes:
WHILE TRAVELING THROUGH MICHIGAN'S UPPER PENINSULA AND NORTHERN WISCONSIN DURING SNOW FALL WITH A FULLY PACKED CAR ON THE HIGHWAY I EXPERIENCED THE REAR END "GHOST WALKING" OR "STEERING" OR "PULLING" TO THE LEFT AND TO THE RIGHT. I HAD TO DRIVE 40MPH WHILE TWO-WHEELED DRIVE CAMRYS, CIVICS, VANS, ETC. PASSED US BY. GROWING UP IN NORTHERN MICHIGAN, I'M NO STRANGER TO WINTER CONDITIONS AND ALL WHEEL DRIVE VEHICLES. I DON'T THINK ALL-WHEELED DRIVE VEHICLES MAKE ME INVINCIBLE, BUT THEY DO MAKE DRIVING IN WINTERY CONDITIONS BETTER. AFTER OUR TRIP, I TOOK THE CAR INTO THE SUBARU DEALER AND THEY SAID AT 37K MILES, THE SUSPENSION LOOKED GREAT, ALIGNMENT LOOKED GREAT, AND THAT THEY WOULD RECOMMEND NEW TIRES (TIRES ARE AT 4/32 AND HAVE EVEN WEAR AND TEAR). I ASKED TO SPEAK DIRECTLY TO THE TECH WORKING ON MY CAR AND HE SAID THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT ALTHOUGH THEY WERE RECOMMENDING NEW TIRES, THE CURRENT TIRE CONDITION WOULD NOT CAUSE WHAT I WAS DESCRIBING. MY WIFE AND I THEN RESEARCHED AND CAME ACROSS SEVERAL ONLINE FORUMS WITH OTHER DRIVER'S EXPERIENCING THE SIMILAR ISSUES, BUT WITH PRIOR YEAR MODELS. I CALLED SUBARU'S MAIN CUSTOMER SERVICE LINE TO SEE IF THEY COULD HELP AND THEY SAID THAT THEY WOULD MAKE NOTE OF MY COMPLAINT, BUT THAT IF THE SUBARU DEALER TECH SAID THE VEHICLE WAS FINE OTHER THAN SUGGESTING NEW TIRES, I SHOULD GET NEW TIRES AND THE VEHICLE WOULD BE FINE. SUBARU ALSO SAID THERE WERE NO "CAMPAIGNS" OPEN WITH RESPECT TO THIS PROBLEM AND THAT THEY WERE SORRY I "FELT LIKE I HAD THIS EXPERIENCE" AND THERE WAS NOTHING THEY COULD DO. HERE'S A LINK TO A FORUM, WHERE THE PEOPLE SEEM TO KNOW WHAT IS GOING ON: HTTPS://WWW.SUBARUOUTBACK.ORG/THREADS/2005-2009-GHOSTWALKING-ABNORMAL-WINTER-HANDLING-FIXES.30747/PAGE-2. WE PLAN TO BUY NEW TIRES, BUT ARE WILLING TO OFFER OUR CAR UP FOR TEST DRIVING TO SEE WHAT IS GOING ON.
Mfg Campaign: 11385757
Recall Date: Dec 31, 2020
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
WHILE TRAVELING THROUGH MICHIGAN'S UPPER PENINSULA AND NORTHERN WISCONSIN DURING SNOW FALL WITH A FULLY PACKED CAR ON THE HIGHWAY I EXPERIENCED THE REAR END "GHOST WALKING" OR "STEERING" OR "PULLING" TO THE LEFT AND TO THE RIGHT. I HAD TO DRIVE 40MPH WHILE TWO-WHEELED DRIVE CAMRYS, CIVICS, VANS, ETC. PASSED US BY. GROWING UP IN NORTHERN MICHIGAN, I'M NO STRANGER TO WINTER CONDITIONS AND ALL WHEEL DRIVE VEHICLES. I DON'T THINK ALL-WHEELED DRIVE VEHICLES MAKE ME INVINCIBLE, BUT THEY DO MAKE DRIVING IN WINTERY CONDITIONS BETTER. AFTER OUR TRIP, I TOOK THE CAR INTO THE SUBARU DEALER AND THEY SAID AT 37K MILES, THE SUSPENSION LOOKED GREAT, ALIGNMENT LOOKED GREAT, AND THAT THEY WOULD RECOMMEND NEW TIRES (TIRES ARE AT 4/32 AND HAVE EVEN WEAR AND TEAR). I ASKED TO SPEAK DIRECTLY TO THE TECH WORKING ON MY CAR AND HE SAID THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT ALTHOUGH THEY WERE RECOMMENDING NEW TIRES, THE CURRENT TIRE CONDITION WOULD NOT CAUSE WHAT I WAS DESCRIBING. MY WIFE AND I THEN RESEARCHED AND CAME ACROSS SEVERAL ONLINE FORUMS WITH OTHER DRIVER'S EXPERIENCING THE SIMILAR ISSUES, BUT WITH PRIOR YEAR MODELS. I CALLED SUBARU'S MAIN CUSTOMER SERVICE LINE TO SEE IF THEY COULD HELP AND THEY SAID THAT THEY WOULD MAKE NOTE OF MY COMPLAINT, BUT THAT IF THE SUBARU DEALER TECH SAID THE VEHICLE WAS FINE OTHER THAN SUGGESTING NEW TIRES, I SHOULD GET NEW TIRES AND THE VEHICLE WOULD BE FINE. SUBARU ALSO SAID THERE WERE NO "CAMPAIGNS" OPEN WITH RESPECT TO THIS PROBLEM AND THAT THEY WERE SORRY I "FELT LIKE I HAD THIS EXPERIENCE" AND THERE WAS NOTHING THEY COULD DO. HERE'S A LINK TO A FORUM, WHERE THE PEOPLE SEEM TO KNOW WHAT IS GOING ON: HTTPS://WWW.SUBARUOUTBACK.ORG/THREADS/2005-2009-GHOSTWALKING-ABNORMAL-WINTER-HANDLING-FIXES.30747/PAGE-2. WE PLAN TO BUY NEW TIRES, BUT ARE WILLING TO OFFER OUR CAR UP FOR TEST DRIVING TO SEE WHAT IS GOING ON.
Corrective Action:
WHILE TRAVELING THROUGH MICHIGAN'S UPPER PENINSULA AND NORTHERN WISCONSIN DURING SNOW FALL WITH A FULLY PACKED CAR ON THE HIGHWAY I EXPERIENCED THE REAR END "GHOST WALKING" OR "STEERING" OR "PULLING" TO THE LEFT AND TO THE RIGHT. I HAD TO DRIVE 40MPH WHILE TWO-WHEELED DRIVE CAMRYS, CIVICS, VANS, ETC. PASSED US BY. GROWING UP IN NORTHERN MICHIGAN, I'M NO STRANGER TO WINTER CONDITIONS AND ALL WHEEL DRIVE VEHICLES. I DON'T THINK ALL-WHEELED DRIVE VEHICLES MAKE ME INVINCIBLE, BUT THEY DO MAKE DRIVING IN WINTERY CONDITIONS BETTER. AFTER OUR TRIP, I TOOK THE CAR INTO THE SUBARU DEALER AND THEY SAID AT 37K MILES, THE SUSPENSION LOOKED GREAT, ALIGNMENT LOOKED GREAT, AND THAT THEY WOULD RECOMMEND NEW TIRES (TIRES ARE AT 4/32 AND HAVE EVEN WEAR AND TEAR). I ASKED TO SPEAK DIRECTLY TO THE TECH WORKING ON MY CAR AND HE SAID THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT ALTHOUGH THEY WERE RECOMMENDING NEW TIRES, THE CURRENT TIRE CONDITION WOULD NOT CAUSE WHAT I WAS DESCRIBING. MY WIFE AND I THEN RESEARCHED AND CAME ACROSS SEVERAL ONLINE FORUMS WITH OTHER DRIVER'S EXPERIENCING THE SIMILAR ISSUES, BUT WITH PRIOR YEAR MODELS. I CALLED SUBARU'S MAIN CUSTOMER SERVICE LINE TO SEE IF THEY COULD HELP AND THEY SAID THAT THEY WOULD MAKE NOTE OF MY COMPLAINT, BUT THAT IF THE SUBARU DEALER TECH SAID THE VEHICLE WAS FINE OTHER THAN SUGGESTING NEW TIRES, I SHOULD GET NEW TIRES AND THE VEHICLE WOULD BE FINE. SUBARU ALSO SAID THERE WERE NO "CAMPAIGNS" OPEN WITH RESPECT TO THIS PROBLEM AND THAT THEY WERE SORRY I "FELT LIKE I HAD THIS EXPERIENCE" AND THERE WAS NOTHING THEY COULD DO. HERE'S A LINK TO A FORUM, WHERE THE PEOPLE SEEM TO KNOW WHAT IS GOING ON: HTTPS://WWW.SUBARUOUTBACK.ORG/THREADS/2005-2009-GHOSTWALKING-ABNORMAL-WINTER-HANDLING-FIXES.30747/PAGE-2. WE PLAN TO BUY NEW TIRES, BUT ARE WILLING TO OFFER OUR CAR UP FOR TEST DRIVING TO SEE WHAT IS GOING ON.
Additional Notes:
WHILE TRAVELING THROUGH MICHIGAN'S UPPER PENINSULA AND NORTHERN WISCONSIN DURING SNOW FALL WITH A FULLY PACKED CAR ON THE HIGHWAY I EXPERIENCED THE REAR END "GHOST WALKING" OR "STEERING" OR "PULLING" TO THE LEFT AND TO THE RIGHT. I HAD TO DRIVE 40MPH WHILE TWO-WHEELED DRIVE CAMRYS, CIVICS, VANS, ETC. PASSED US BY. GROWING UP IN NORTHERN MICHIGAN, I'M NO STRANGER TO WINTER CONDITIONS AND ALL WHEEL DRIVE VEHICLES. I DON'T THINK ALL-WHEELED DRIVE VEHICLES MAKE ME INVINCIBLE, BUT THEY DO MAKE DRIVING IN WINTERY CONDITIONS BETTER. AFTER OUR TRIP, I TOOK THE CAR INTO THE SUBARU DEALER AND THEY SAID AT 37K MILES, THE SUSPENSION LOOKED GREAT, ALIGNMENT LOOKED GREAT, AND THAT THEY WOULD RECOMMEND NEW TIRES (TIRES ARE AT 4/32 AND HAVE EVEN WEAR AND TEAR). I ASKED TO SPEAK DIRECTLY TO THE TECH WORKING ON MY CAR AND HE SAID THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT ALTHOUGH THEY WERE RECOMMENDING NEW TIRES, THE CURRENT TIRE CONDITION WOULD NOT CAUSE WHAT I WAS DESCRIBING. MY WIFE AND I THEN RESEARCHED AND CAME ACROSS SEVERAL ONLINE FORUMS WITH OTHER DRIVER'S EXPERIENCING THE SIMILAR ISSUES, BUT WITH PRIOR YEAR MODELS. I CALLED SUBARU'S MAIN CUSTOMER SERVICE LINE TO SEE IF THEY COULD HELP AND THEY SAID THAT THEY WOULD MAKE NOTE OF MY COMPLAINT, BUT THAT IF THE SUBARU DEALER TECH SAID THE VEHICLE WAS FINE OTHER THAN SUGGESTING NEW TIRES, I SHOULD GET NEW TIRES AND THE VEHICLE WOULD BE FINE. SUBARU ALSO SAID THERE WERE NO "CAMPAIGNS" OPEN WITH RESPECT TO THIS PROBLEM AND THAT THEY WERE SORRY I "FELT LIKE I HAD THIS EXPERIENCE" AND THERE WAS NOTHING THEY COULD DO. HERE'S A LINK TO A FORUM, WHERE THE PEOPLE SEEM TO KNOW WHAT IS GOING ON: HTTPS://WWW.SUBARUOUTBACK.ORG/THREADS/2005-2009-GHOSTWALKING-ABNORMAL-WINTER-HANDLING-FIXES.30747/PAGE-2. WE PLAN TO BUY NEW TIRES, BUT ARE WILLING TO OFFER OUR CAR UP FOR TEST DRIVING TO SEE WHAT IS GOING ON.
Mfg Campaign: 11385757
Recall Date: Dec 31, 2020
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
WHILE TRAVELING THROUGH MICHIGAN'S UPPER PENINSULA AND NORTHERN WISCONSIN DURING SNOW FALL WITH A FULLY PACKED CAR ON THE HIGHWAY I EXPERIENCED THE REAR END "GHOST WALKING" OR "STEERING" OR "PULLING" TO THE LEFT AND TO THE RIGHT. I HAD TO DRIVE 40MPH WHILE TWO-WHEELED DRIVE CAMRYS, CIVICS, VANS, ETC. PASSED US BY. GROWING UP IN NORTHERN MICHIGAN, I'M NO STRANGER TO WINTER CONDITIONS AND ALL WHEEL DRIVE VEHICLES. I DON'T THINK ALL-WHEELED DRIVE VEHICLES MAKE ME INVINCIBLE, BUT THEY DO MAKE DRIVING IN WINTERY CONDITIONS BETTER. AFTER OUR TRIP, I TOOK THE CAR INTO THE SUBARU DEALER AND THEY SAID AT 37K MILES, THE SUSPENSION LOOKED GREAT, ALIGNMENT LOOKED GREAT, AND THAT THEY WOULD RECOMMEND NEW TIRES (TIRES ARE AT 4/32 AND HAVE EVEN WEAR AND TEAR). I ASKED TO SPEAK DIRECTLY TO THE TECH WORKING ON MY CAR AND HE SAID THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT ALTHOUGH THEY WERE RECOMMENDING NEW TIRES, THE CURRENT TIRE CONDITION WOULD NOT CAUSE WHAT I WAS DESCRIBING. MY WIFE AND I THEN RESEARCHED AND CAME ACROSS SEVERAL ONLINE FORUMS WITH OTHER DRIVER'S EXPERIENCING THE SIMILAR ISSUES, BUT WITH PRIOR YEAR MODELS. I CALLED SUBARU'S MAIN CUSTOMER SERVICE LINE TO SEE IF THEY COULD HELP AND THEY SAID THAT THEY WOULD MAKE NOTE OF MY COMPLAINT, BUT THAT IF THE SUBARU DEALER TECH SAID THE VEHICLE WAS FINE OTHER THAN SUGGESTING NEW TIRES, I SHOULD GET NEW TIRES AND THE VEHICLE WOULD BE FINE. SUBARU ALSO SAID THERE WERE NO "CAMPAIGNS" OPEN WITH RESPECT TO THIS PROBLEM AND THAT THEY WERE SORRY I "FELT LIKE I HAD THIS EXPERIENCE" AND THERE WAS NOTHING THEY COULD DO. HERE'S A LINK TO A FORUM, WHERE THE PEOPLE SEEM TO KNOW WHAT IS GOING ON: HTTPS://WWW.SUBARUOUTBACK.ORG/THREADS/2005-2009-GHOSTWALKING-ABNORMAL-WINTER-HANDLING-FIXES.30747/PAGE-2. WE PLAN TO BUY NEW TIRES, BUT ARE WILLING TO OFFER OUR CAR UP FOR TEST DRIVING TO SEE WHAT IS GOING ON.
Corrective Action:
WHILE TRAVELING THROUGH MICHIGAN'S UPPER PENINSULA AND NORTHERN WISCONSIN DURING SNOW FALL WITH A FULLY PACKED CAR ON THE HIGHWAY I EXPERIENCED THE REAR END "GHOST WALKING" OR "STEERING" OR "PULLING" TO THE LEFT AND TO THE RIGHT. I HAD TO DRIVE 40MPH WHILE TWO-WHEELED DRIVE CAMRYS, CIVICS, VANS, ETC. PASSED US BY. GROWING UP IN NORTHERN MICHIGAN, I'M NO STRANGER TO WINTER CONDITIONS AND ALL WHEEL DRIVE VEHICLES. I DON'T THINK ALL-WHEELED DRIVE VEHICLES MAKE ME INVINCIBLE, BUT THEY DO MAKE DRIVING IN WINTERY CONDITIONS BETTER. AFTER OUR TRIP, I TOOK THE CAR INTO THE SUBARU DEALER AND THEY SAID AT 37K MILES, THE SUSPENSION LOOKED GREAT, ALIGNMENT LOOKED GREAT, AND THAT THEY WOULD RECOMMEND NEW TIRES (TIRES ARE AT 4/32 AND HAVE EVEN WEAR AND TEAR). I ASKED TO SPEAK DIRECTLY TO THE TECH WORKING ON MY CAR AND HE SAID THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT ALTHOUGH THEY WERE RECOMMENDING NEW TIRES, THE CURRENT TIRE CONDITION WOULD NOT CAUSE WHAT I WAS DESCRIBING. MY WIFE AND I THEN RESEARCHED AND CAME ACROSS SEVERAL ONLINE FORUMS WITH OTHER DRIVER'S EXPERIENCING THE SIMILAR ISSUES, BUT WITH PRIOR YEAR MODELS. I CALLED SUBARU'S MAIN CUSTOMER SERVICE LINE TO SEE IF THEY COULD HELP AND THEY SAID THAT THEY WOULD MAKE NOTE OF MY COMPLAINT, BUT THAT IF THE SUBARU DEALER TECH SAID THE VEHICLE WAS FINE OTHER THAN SUGGESTING NEW TIRES, I SHOULD GET NEW TIRES AND THE VEHICLE WOULD BE FINE. SUBARU ALSO SAID THERE WERE NO "CAMPAIGNS" OPEN WITH RESPECT TO THIS PROBLEM AND THAT THEY WERE SORRY I "FELT LIKE I HAD THIS EXPERIENCE" AND THERE WAS NOTHING THEY COULD DO. HERE'S A LINK TO A FORUM, WHERE THE PEOPLE SEEM TO KNOW WHAT IS GOING ON: HTTPS://WWW.SUBARUOUTBACK.ORG/THREADS/2005-2009-GHOSTWALKING-ABNORMAL-WINTER-HANDLING-FIXES.30747/PAGE-2. WE PLAN TO BUY NEW TIRES, BUT ARE WILLING TO OFFER OUR CAR UP FOR TEST DRIVING TO SEE WHAT IS GOING ON.
Additional Notes:
WHILE TRAVELING THROUGH MICHIGAN'S UPPER PENINSULA AND NORTHERN WISCONSIN DURING SNOW FALL WITH A FULLY PACKED CAR ON THE HIGHWAY I EXPERIENCED THE REAR END "GHOST WALKING" OR "STEERING" OR "PULLING" TO THE LEFT AND TO THE RIGHT. I HAD TO DRIVE 40MPH WHILE TWO-WHEELED DRIVE CAMRYS, CIVICS, VANS, ETC. PASSED US BY. GROWING UP IN NORTHERN MICHIGAN, I'M NO STRANGER TO WINTER CONDITIONS AND ALL WHEEL DRIVE VEHICLES. I DON'T THINK ALL-WHEELED DRIVE VEHICLES MAKE ME INVINCIBLE, BUT THEY DO MAKE DRIVING IN WINTERY CONDITIONS BETTER. AFTER OUR TRIP, I TOOK THE CAR INTO THE SUBARU DEALER AND THEY SAID AT 37K MILES, THE SUSPENSION LOOKED GREAT, ALIGNMENT LOOKED GREAT, AND THAT THEY WOULD RECOMMEND NEW TIRES (TIRES ARE AT 4/32 AND HAVE EVEN WEAR AND TEAR). I ASKED TO SPEAK DIRECTLY TO THE TECH WORKING ON MY CAR AND HE SAID THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT ALTHOUGH THEY WERE RECOMMENDING NEW TIRES, THE CURRENT TIRE CONDITION WOULD NOT CAUSE WHAT I WAS DESCRIBING. MY WIFE AND I THEN RESEARCHED AND CAME ACROSS SEVERAL ONLINE FORUMS WITH OTHER DRIVER'S EXPERIENCING THE SIMILAR ISSUES, BUT WITH PRIOR YEAR MODELS. I CALLED SUBARU'S MAIN CUSTOMER SERVICE LINE TO SEE IF THEY COULD HELP AND THEY SAID THAT THEY WOULD MAKE NOTE OF MY COMPLAINT, BUT THAT IF THE SUBARU DEALER TECH SAID THE VEHICLE WAS FINE OTHER THAN SUGGESTING NEW TIRES, I SHOULD GET NEW TIRES AND THE VEHICLE WOULD BE FINE. SUBARU ALSO SAID THERE WERE NO "CAMPAIGNS" OPEN WITH RESPECT TO THIS PROBLEM AND THAT THEY WERE SORRY I "FELT LIKE I HAD THIS EXPERIENCE" AND THERE WAS NOTHING THEY COULD DO. HERE'S A LINK TO A FORUM, WHERE THE PEOPLE SEEM TO KNOW WHAT IS GOING ON: HTTPS://WWW.SUBARUOUTBACK.ORG/THREADS/2005-2009-GHOSTWALKING-ABNORMAL-WINTER-HANDLING-FIXES.30747/PAGE-2. WE PLAN TO BUY NEW TIRES, BUT ARE WILLING TO OFFER OUR CAR UP FOR TEST DRIVING TO SEE WHAT IS GOING ON.
Mfg Campaign: 11385757
Recall Date: Dec 31, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTRACT CALLED ON BEHALF OF HIS FATHER WHO OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE BATTERY WAS REPLACED ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MILLER HILL SUBARU (4710 MILLER TRUNK HWY, DULUTH, MN 55811) WHERE THE FAILURE WAS DIAGNOSED AS A FAULTY BATTERY, REMOTE STARTER, SENSOR AND REAR LIFTGATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTRACT CALLED ON BEHALF OF HIS FATHER WHO OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE BATTERY WAS REPLACED ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MILLER HILL SUBARU (4710 MILLER TRUNK HWY, DULUTH, MN 55811) WHERE THE FAILURE WAS DIAGNOSED AS A FAULTY BATTERY, REMOTE STARTER, SENSOR AND REAR LIFTGATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTRACT CALLED ON BEHALF OF HIS FATHER WHO OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE BATTERY WAS REPLACED ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MILLER HILL SUBARU (4710 MILLER TRUNK HWY, DULUTH, MN 55811) WHERE THE FAILURE WAS DIAGNOSED AS A FAULTY BATTERY, REMOTE STARTER, SENSOR AND REAR LIFTGATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11385441
Recall Date: Dec 29, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTRACT CALLED ON BEHALF OF HIS FATHER WHO OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE BATTERY WAS REPLACED ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MILLER HILL SUBARU (4710 MILLER TRUNK HWY, DULUTH, MN 55811) WHERE THE FAILURE WAS DIAGNOSED AS A FAULTY BATTERY, REMOTE STARTER, SENSOR AND REAR LIFTGATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTRACT CALLED ON BEHALF OF HIS FATHER WHO OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE BATTERY WAS REPLACED ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MILLER HILL SUBARU (4710 MILLER TRUNK HWY, DULUTH, MN 55811) WHERE THE FAILURE WAS DIAGNOSED AS A FAULTY BATTERY, REMOTE STARTER, SENSOR AND REAR LIFTGATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTRACT CALLED ON BEHALF OF HIS FATHER WHO OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE BATTERY WAS REPLACED ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MILLER HILL SUBARU (4710 MILLER TRUNK HWY, DULUTH, MN 55811) WHERE THE FAILURE WAS DIAGNOSED AS A FAULTY BATTERY, REMOTE STARTER, SENSOR AND REAR LIFTGATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11385441
Recall Date: Dec 29, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ORIGINAL BATTERY FAILED ABOUT 30 MONTHS AFTER CAR PURCHASED (NEW CAR). THERE WAS NO WARNING-JUST DEAD AFTER PARKED IN GARAGE OVERNIGHT. PURCHASED NEW DURACELL BATTERY FROM SAMS CLUB ON 1-24-20. REPLACEMENT BATTERY WAS DEAD AFTER PARKED OVERNIGHT IN GARAGE ON 12-24-20. BATTERY FAILED IN 11 MONTHS. NO PREVIOUS WARNING, WEATHER WAS NORMAL BOTH INSTANCIES.
Corrective Action:
ORIGINAL BATTERY FAILED ABOUT 30 MONTHS AFTER CAR PURCHASED (NEW CAR). THERE WAS NO WARNING-JUST DEAD AFTER PARKED IN GARAGE OVERNIGHT. PURCHASED NEW DURACELL BATTERY FROM SAMS CLUB ON 1-24-20. REPLACEMENT BATTERY WAS DEAD AFTER PARKED OVERNIGHT IN GARAGE ON 12-24-20. BATTERY FAILED IN 11 MONTHS. NO PREVIOUS WARNING, WEATHER WAS NORMAL BOTH INSTANCIES.
Additional Notes:
ORIGINAL BATTERY FAILED ABOUT 30 MONTHS AFTER CAR PURCHASED (NEW CAR). THERE WAS NO WARNING-JUST DEAD AFTER PARKED IN GARAGE OVERNIGHT. PURCHASED NEW DURACELL BATTERY FROM SAMS CLUB ON 1-24-20. REPLACEMENT BATTERY WAS DEAD AFTER PARKED OVERNIGHT IN GARAGE ON 12-24-20. BATTERY FAILED IN 11 MONTHS. NO PREVIOUS WARNING, WEATHER WAS NORMAL BOTH INSTANCIES.
Mfg Campaign: 11385100
Recall Date: Dec 27, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I'M ON MY 4TH BATTERY IN 3 YEARS. BATTERY HAS GONE DEAD MULTIPLE TIMES, LEAVING ME STRANDED IN DIFFICULT AND POTENTIALLY DANGEROUS SITUATIONS. CANNOT OPEN LIFT GATE TO ACCESS THE CARGO AREA WHERE I KEEP MY ROAD SAFETY REFLECTORS, FLASHLIGHT, TIRE PUMP, ETC. STRANDED IN DARK PARKING LOT 1 TIME. AS A RESULT OF THE RELIABILITY CONCERNS I HAVE HAD TO BUY A PORTABLE CHARGING UNIT TO HAVE IN THE CAR AT ALL TIMES. I HAVE ALSO HAD TO PURCHASE A NEW BATTERY FOR A CAR THAT ONLY HAS 27K MILES ON IT. THERE ARE INSTANCES OF MANY SIMILAR PROBLEMS RESULTING IN A CLASS ACTION LAWSUIT AGAINST SUBARU. THIS NOT ONLY IMPACTS THE RELIABILITY AND SAFETY, IT ALSO IMPACTS THE RESALE VALUE.
Corrective Action:
I'M ON MY 4TH BATTERY IN 3 YEARS. BATTERY HAS GONE DEAD MULTIPLE TIMES, LEAVING ME STRANDED IN DIFFICULT AND POTENTIALLY DANGEROUS SITUATIONS. CANNOT OPEN LIFT GATE TO ACCESS THE CARGO AREA WHERE I KEEP MY ROAD SAFETY REFLECTORS, FLASHLIGHT, TIRE PUMP, ETC. STRANDED IN DARK PARKING LOT 1 TIME. AS A RESULT OF THE RELIABILITY CONCERNS I HAVE HAD TO BUY A PORTABLE CHARGING UNIT TO HAVE IN THE CAR AT ALL TIMES. I HAVE ALSO HAD TO PURCHASE A NEW BATTERY FOR A CAR THAT ONLY HAS 27K MILES ON IT. THERE ARE INSTANCES OF MANY SIMILAR PROBLEMS RESULTING IN A CLASS ACTION LAWSUIT AGAINST SUBARU. THIS NOT ONLY IMPACTS THE RELIABILITY AND SAFETY, IT ALSO IMPACTS THE RESALE VALUE.
Additional Notes:
I'M ON MY 4TH BATTERY IN 3 YEARS. BATTERY HAS GONE DEAD MULTIPLE TIMES, LEAVING ME STRANDED IN DIFFICULT AND POTENTIALLY DANGEROUS SITUATIONS. CANNOT OPEN LIFT GATE TO ACCESS THE CARGO AREA WHERE I KEEP MY ROAD SAFETY REFLECTORS, FLASHLIGHT, TIRE PUMP, ETC. STRANDED IN DARK PARKING LOT 1 TIME. AS A RESULT OF THE RELIABILITY CONCERNS I HAVE HAD TO BUY A PORTABLE CHARGING UNIT TO HAVE IN THE CAR AT ALL TIMES. I HAVE ALSO HAD TO PURCHASE A NEW BATTERY FOR A CAR THAT ONLY HAS 27K MILES ON IT. THERE ARE INSTANCES OF MANY SIMILAR PROBLEMS RESULTING IN A CLASS ACTION LAWSUIT AGAINST SUBARU. THIS NOT ONLY IMPACTS THE RELIABILITY AND SAFETY, IT ALSO IMPACTS THE RESALE VALUE.
Mfg Campaign: 11385040
Recall Date: Dec 26, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MULTIPLE TIMES THE TAILGATE HAS SPONTANEOUSLY OPENED WHEN WE WERE NOT IN THE VEHICLE. ASIDE FROM ISSUES LIKE RUNNING THE BATTERY DOWN, INCLEMENT WEATHER DAMAGING THE INTERIOR AND THE THEFT OF CONTENTS OF THE CAR ARE ISSUES. THUS FAR, THE CAR HAS NOT BEEN IN MOTION WHEN IT HAPPENED, BUT THERE WAS A LEAST ONE INCIDENT REPORTED WHERE A VEHICLE WAS IN MOTION WHEN THIS HAPPENED (SEE ATTACHED COMPLAINTS OF OTHER OWNERS.)THIS IS NOT A CASE OF ACCIDENTALLY ACTIVATING THE KEY FOB - IT HAS HAPPENED WHEN THE CAR WAS TURNED OFF AND SOMEONE WAS SITTING IN THE PASSENGER SEAT. THE ONLY KEY WAS IN A PURSE IN THE BACK SEAT. THE PASSENGER WITNESSED THE CAR TAILGATE JUST SPONTANEOUSLY OPENING. IT HAS HAPPENED WHEN WE RETURNED TO THE CAR AFTER BEING AT AN APPOINTMENT, WHILE STAYING AT A MOTEL, AND WHEN THE CAR WAS PACKED FOR A TRIP THE NIGHT BEFORE. WE ARE VERY CONCERNED THIS COULD HAPPEN WHEN THE CAR IS IN MOTION, CREATING A DEADLY HAZARD FOR OTHER VEHICLES. WE HAVE FOUND THIS PROBLEM REPORTED BY NUMEROUS OWNERS OF THIS MODEL. THE LOCAL DEALER INITIALLY DISMISSED THE PROBLEM AS A CASE OF ACCIDENTALLY PRESSING THE KEY. WE DISPUTED THIS AND THEY KEPT THE CAR FOR TWO DAYS TO SEE IF IT WOULD HAPPEN AND IT DID NOT. SOMETIMES IT IS TWO MONTHS BETWEEN INCIDENTS. THIS IS A SERIOUS PROBLEM AND SAFETY HAZARD THAT SUBARU NEEDS TO ACKNOWLEDGE AND CORRECT, PERHAPS NECESSITATING A RECALL. THERE DOES NOT SEEM TO BE ANY CONVERSATION AMONG SERVICE DEPARTMENTS THAT HAVE RECEIVED SIMILAR COMPLAINTS. IT'S JUST A SINGLE ISOLATED CASE AS FAR AS OUR LOCAL DEALER IS CONCERNED. I AM SUBMITTING A DOCUMENT THAT SHOWS MULTIPLE COMPLAINTS (AND NOT ALL) THAT OTHER SUBARU OWNERS HAVE BEEN REPORTING FOR YEARS.
Corrective Action:
MULTIPLE TIMES THE TAILGATE HAS SPONTANEOUSLY OPENED WHEN WE WERE NOT IN THE VEHICLE. ASIDE FROM ISSUES LIKE RUNNING THE BATTERY DOWN, INCLEMENT WEATHER DAMAGING THE INTERIOR AND THE THEFT OF CONTENTS OF THE CAR ARE ISSUES. THUS FAR, THE CAR HAS NOT BEEN IN MOTION WHEN IT HAPPENED, BUT THERE WAS A LEAST ONE INCIDENT REPORTED WHERE A VEHICLE WAS IN MOTION WHEN THIS HAPPENED (SEE ATTACHED COMPLAINTS OF OTHER OWNERS.)THIS IS NOT A CASE OF ACCIDENTALLY ACTIVATING THE KEY FOB - IT HAS HAPPENED WHEN THE CAR WAS TURNED OFF AND SOMEONE WAS SITTING IN THE PASSENGER SEAT. THE ONLY KEY WAS IN A PURSE IN THE BACK SEAT. THE PASSENGER WITNESSED THE CAR TAILGATE JUST SPONTANEOUSLY OPENING. IT HAS HAPPENED WHEN WE RETURNED TO THE CAR AFTER BEING AT AN APPOINTMENT, WHILE STAYING AT A MOTEL, AND WHEN THE CAR WAS PACKED FOR A TRIP THE NIGHT BEFORE. WE ARE VERY CONCERNED THIS COULD HAPPEN WHEN THE CAR IS IN MOTION, CREATING A DEADLY HAZARD FOR OTHER VEHICLES. WE HAVE FOUND THIS PROBLEM REPORTED BY NUMEROUS OWNERS OF THIS MODEL. THE LOCAL DEALER INITIALLY DISMISSED THE PROBLEM AS A CASE OF ACCIDENTALLY PRESSING THE KEY. WE DISPUTED THIS AND THEY KEPT THE CAR FOR TWO DAYS TO SEE IF IT WOULD HAPPEN AND IT DID NOT. SOMETIMES IT IS TWO MONTHS BETWEEN INCIDENTS. THIS IS A SERIOUS PROBLEM AND SAFETY HAZARD THAT SUBARU NEEDS TO ACKNOWLEDGE AND CORRECT, PERHAPS NECESSITATING A RECALL. THERE DOES NOT SEEM TO BE ANY CONVERSATION AMONG SERVICE DEPARTMENTS THAT HAVE RECEIVED SIMILAR COMPLAINTS. IT'S JUST A SINGLE ISOLATED CASE AS FAR AS OUR LOCAL DEALER IS CONCERNED. I AM SUBMITTING A DOCUMENT THAT SHOWS MULTIPLE COMPLAINTS (AND NOT ALL) THAT OTHER SUBARU OWNERS HAVE BEEN REPORTING FOR YEARS.
Additional Notes:
MULTIPLE TIMES THE TAILGATE HAS SPONTANEOUSLY OPENED WHEN WE WERE NOT IN THE VEHICLE. ASIDE FROM ISSUES LIKE RUNNING THE BATTERY DOWN, INCLEMENT WEATHER DAMAGING THE INTERIOR AND THE THEFT OF CONTENTS OF THE CAR ARE ISSUES. THUS FAR, THE CAR HAS NOT BEEN IN MOTION WHEN IT HAPPENED, BUT THERE WAS A LEAST ONE INCIDENT REPORTED WHERE A VEHICLE WAS IN MOTION WHEN THIS HAPPENED (SEE ATTACHED COMPLAINTS OF OTHER OWNERS.)THIS IS NOT A CASE OF ACCIDENTALLY ACTIVATING THE KEY FOB - IT HAS HAPPENED WHEN THE CAR WAS TURNED OFF AND SOMEONE WAS SITTING IN THE PASSENGER SEAT. THE ONLY KEY WAS IN A PURSE IN THE BACK SEAT. THE PASSENGER WITNESSED THE CAR TAILGATE JUST SPONTANEOUSLY OPENING. IT HAS HAPPENED WHEN WE RETURNED TO THE CAR AFTER BEING AT AN APPOINTMENT, WHILE STAYING AT A MOTEL, AND WHEN THE CAR WAS PACKED FOR A TRIP THE NIGHT BEFORE. WE ARE VERY CONCERNED THIS COULD HAPPEN WHEN THE CAR IS IN MOTION, CREATING A DEADLY HAZARD FOR OTHER VEHICLES. WE HAVE FOUND THIS PROBLEM REPORTED BY NUMEROUS OWNERS OF THIS MODEL. THE LOCAL DEALER INITIALLY DISMISSED THE PROBLEM AS A CASE OF ACCIDENTALLY PRESSING THE KEY. WE DISPUTED THIS AND THEY KEPT THE CAR FOR TWO DAYS TO SEE IF IT WOULD HAPPEN AND IT DID NOT. SOMETIMES IT IS TWO MONTHS BETWEEN INCIDENTS. THIS IS A SERIOUS PROBLEM AND SAFETY HAZARD THAT SUBARU NEEDS TO ACKNOWLEDGE AND CORRECT, PERHAPS NECESSITATING A RECALL. THERE DOES NOT SEEM TO BE ANY CONVERSATION AMONG SERVICE DEPARTMENTS THAT HAVE RECEIVED SIMILAR COMPLAINTS. IT'S JUST A SINGLE ISOLATED CASE AS FAR AS OUR LOCAL DEALER IS CONCERNED. I AM SUBMITTING A DOCUMENT THAT SHOWS MULTIPLE COMPLAINTS (AND NOT ALL) THAT OTHER SUBARU OWNERS HAVE BEEN REPORTING FOR YEARS.
Mfg Campaign: 11384769
Recall Date: Dec 23, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED FOR NO UNDERLYING REASON. NO OBJECTS HIT IT; NOR EXTREME TEMPS.
Corrective Action:
WINDSHIELD CRACKED FOR NO UNDERLYING REASON. NO OBJECTS HIT IT; NOR EXTREME TEMPS.
Additional Notes:
WINDSHIELD CRACKED FOR NO UNDERLYING REASON. NO OBJECTS HIT IT; NOR EXTREME TEMPS.
Mfg Campaign: 11384528
Recall Date: Dec 22, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY INTERMITTANTLY DISCHARGES NESSITATING RECHARGING. I REPLACED IT WITH A NEW ONE THINKING PERHAPS THE OEM (2YRS OLD) WAS FAULTY. THEN I READ THAT THIS IS A KNOWN PROBLEM WITH THIS YEAR/MODEL SUBARU.
Corrective Action:
BATTERY INTERMITTANTLY DISCHARGES NESSITATING RECHARGING. I REPLACED IT WITH A NEW ONE THINKING PERHAPS THE OEM (2YRS OLD) WAS FAULTY. THEN I READ THAT THIS IS A KNOWN PROBLEM WITH THIS YEAR/MODEL SUBARU.
Additional Notes:
BATTERY INTERMITTANTLY DISCHARGES NESSITATING RECHARGING. I REPLACED IT WITH A NEW ONE THINKING PERHAPS THE OEM (2YRS OLD) WAS FAULTY. THEN I READ THAT THIS IS A KNOWN PROBLEM WITH THIS YEAR/MODEL SUBARU.
Mfg Campaign: 11384376
Recall Date: Dec 21, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED WHILE DRIVING ON INTERSTATE WITH NO VEHICLE NEAR ME AT THE TIME, TALKED TO DEALER I BOUGHT IT FROM NEW, THEY SAID NO RECALLS FOR BAD WINDSHIELD SO I WAS ON MY OWN TO REPLACE.
Corrective Action:
WINDSHIELD CRACKED WHILE DRIVING ON INTERSTATE WITH NO VEHICLE NEAR ME AT THE TIME, TALKED TO DEALER I BOUGHT IT FROM NEW, THEY SAID NO RECALLS FOR BAD WINDSHIELD SO I WAS ON MY OWN TO REPLACE.
Additional Notes:
WINDSHIELD CRACKED WHILE DRIVING ON INTERSTATE WITH NO VEHICLE NEAR ME AT THE TIME, TALKED TO DEALER I BOUGHT IT FROM NEW, THEY SAID NO RECALLS FOR BAD WINDSHIELD SO I WAS ON MY OWN TO REPLACE.
Mfg Campaign: 11384479
Recall Date: Dec 21, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
HAD TO REPLACE WINDSHIELD IN MY WIFE'S 2017 OUTBACK 2 TIMES. BOTH TIMES THE SAME SITUATION: SMALL PEBBLE CHIPS WINDOW AND A LONG AND EVENTUALLY GROWING CRACK EXTENDS ACROSS WINDOW.
Corrective Action:
HAD TO REPLACE WINDSHIELD IN MY WIFE'S 2017 OUTBACK 2 TIMES. BOTH TIMES THE SAME SITUATION: SMALL PEBBLE CHIPS WINDOW AND A LONG AND EVENTUALLY GROWING CRACK EXTENDS ACROSS WINDOW.
Additional Notes:
HAD TO REPLACE WINDSHIELD IN MY WIFE'S 2017 OUTBACK 2 TIMES. BOTH TIMES THE SAME SITUATION: SMALL PEBBLE CHIPS WINDOW AND A LONG AND EVENTUALLY GROWING CRACK EXTENDS ACROSS WINDOW.
Mfg Campaign: 11383519
Recall Date: Dec 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD CRACKED UNEXPECTEDLY YESTERDAY AFTERNOON. VEHICLE WAS IN MOTION.
Corrective Action:
THE WINDSHIELD CRACKED UNEXPECTEDLY YESTERDAY AFTERNOON. VEHICLE WAS IN MOTION.
Additional Notes:
THE WINDSHIELD CRACKED UNEXPECTEDLY YESTERDAY AFTERNOON. VEHICLE WAS IN MOTION.
Mfg Campaign: 11382872
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VEHICLE WAS IN MOTION ON A HIGHWAY WHEN THE DRIVER HEARD THE WINDSHIELD CRACK. DRIVER NEVER SAW ANY ITEM STRIKE THE WINDSHIELD. BECAUSE EYESIGHT SENSORS HAVE TO BE RECALIBRATED AFTER A WINDSHIELD REPLACEMENT, THIS INCIDENT COST ALMOST $1000 TO REPAIR.
Corrective Action:
VEHICLE WAS IN MOTION ON A HIGHWAY WHEN THE DRIVER HEARD THE WINDSHIELD CRACK. DRIVER NEVER SAW ANY ITEM STRIKE THE WINDSHIELD. BECAUSE EYESIGHT SENSORS HAVE TO BE RECALIBRATED AFTER A WINDSHIELD REPLACEMENT, THIS INCIDENT COST ALMOST $1000 TO REPAIR.
Additional Notes:
VEHICLE WAS IN MOTION ON A HIGHWAY WHEN THE DRIVER HEARD THE WINDSHIELD CRACK. DRIVER NEVER SAW ANY ITEM STRIKE THE WINDSHIELD. BECAUSE EYESIGHT SENSORS HAVE TO BE RECALIBRATED AFTER A WINDSHIELD REPLACEMENT, THIS INCIDENT COST ALMOST $1000 TO REPAIR.
Mfg Campaign: 11382942
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
VEHICLE WAS IN MOTION ON A HIGHWAY WHEN THE DRIVER HEARD THE WINDSHIELD CRACK. DRIVER NEVER SAW ANY ITEM STRIKE THE WINDSHIELD. BECAUSE EYESIGHT SENSORS HAVE TO BE RECALIBRATED AFTER A WINDSHIELD REPLACEMENT, THIS INCIDENT COST ALMOST $1000 TO REPAIR.
Corrective Action:
VEHICLE WAS IN MOTION ON A HIGHWAY WHEN THE DRIVER HEARD THE WINDSHIELD CRACK. DRIVER NEVER SAW ANY ITEM STRIKE THE WINDSHIELD. BECAUSE EYESIGHT SENSORS HAVE TO BE RECALIBRATED AFTER A WINDSHIELD REPLACEMENT, THIS INCIDENT COST ALMOST $1000 TO REPAIR.
Additional Notes:
VEHICLE WAS IN MOTION ON A HIGHWAY WHEN THE DRIVER HEARD THE WINDSHIELD CRACK. DRIVER NEVER SAW ANY ITEM STRIKE THE WINDSHIELD. BECAUSE EYESIGHT SENSORS HAVE TO BE RECALIBRATED AFTER A WINDSHIELD REPLACEMENT, THIS INCIDENT COST ALMOST $1000 TO REPAIR.
Mfg Campaign: 11382942
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
VEHICLE WAS IN MOTION ON A HIGHWAY WHEN THE DRIVER HEARD THE WINDSHIELD CRACK. DRIVER NEVER SAW ANY ITEM STRIKE THE WINDSHIELD. BECAUSE EYESIGHT SENSORS HAVE TO BE RECALIBRATED AFTER A WINDSHIELD REPLACEMENT, THIS INCIDENT COST ALMOST $1000 TO REPAIR.
Corrective Action:
VEHICLE WAS IN MOTION ON A HIGHWAY WHEN THE DRIVER HEARD THE WINDSHIELD CRACK. DRIVER NEVER SAW ANY ITEM STRIKE THE WINDSHIELD. BECAUSE EYESIGHT SENSORS HAVE TO BE RECALIBRATED AFTER A WINDSHIELD REPLACEMENT, THIS INCIDENT COST ALMOST $1000 TO REPAIR.
Additional Notes:
VEHICLE WAS IN MOTION ON A HIGHWAY WHEN THE DRIVER HEARD THE WINDSHIELD CRACK. DRIVER NEVER SAW ANY ITEM STRIKE THE WINDSHIELD. BECAUSE EYESIGHT SENSORS HAVE TO BE RECALIBRATED AFTER A WINDSHIELD REPLACEMENT, THIS INCIDENT COST ALMOST $1000 TO REPAIR.
Mfg Campaign: 11382942
Recall Date: Dec 10, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE BOUGHT THIS VEHICLE NEW. OUR BATTERY HAS BEEN DRAINED PREMATURELY NUMEROUS TIMES AND WE HAD TO REPLACE THE FACTORY BATTERY QUICKLY AFTER PURCHASING IT. WE HAVE BEEN STRANDED NUMEROUS TIMES WITH THE CAR BEING UNABLE TO START AT ALL. MAJORITY OF TIMES THIS OCCURRED, WE HAD LEFT ON THE ACCESSORIES LESS THAN 5MIN. WHILE WAITING IN OUR CAR BEFORE THE ENTIRE BATTERY WAS DRAINED. ON ONE OCCASION, THE BATTERY DRAINED WITH NO EXPLANATION. WE CONTACTED OUR LOCAL DEALERSHIP FOR SERVICE AND THEY SAID THERE IS NOTHING THAT CAN BE DONE ABOUT THIS. THIS ISSUES IS UNLIKE ANY OTHER CAR WE HAVE EVER HAD. IT IS COMMON TO LEAVE ACCESSORIES ON FOR A SMALL AMOUNT OF TIME WITHOUT DRAINING THE WHOLE BATTERY. ESPECIALLY IN A NEW CAR. AFTER BECOMING FRUSTRATED WITH THE DEALERSHIP'S RESPONSE, WE LOOKED ONLINE AND SAW THIS IS A KNOWN ISSUE FOR SUBARU OUTBACKS FROM OUR YEAR. APPARENTLY THE ELECTRICAL SYSTEM IS FLAWED. WE PLAN TO TRADE IN THIS VEHICLE AS IT IS NOT RELIABLE AND WE HAVE BEEN STRANDED SO MANY TIMES IT IS NOT A SAFE CAR TO OWN. THE CAR SHOULD BE RECALLED OR AT LEAST HAVE A FIX AVAILABLE.
Corrective Action:
WE BOUGHT THIS VEHICLE NEW. OUR BATTERY HAS BEEN DRAINED PREMATURELY NUMEROUS TIMES AND WE HAD TO REPLACE THE FACTORY BATTERY QUICKLY AFTER PURCHASING IT. WE HAVE BEEN STRANDED NUMEROUS TIMES WITH THE CAR BEING UNABLE TO START AT ALL. MAJORITY OF TIMES THIS OCCURRED, WE HAD LEFT ON THE ACCESSORIES LESS THAN 5MIN. WHILE WAITING IN OUR CAR BEFORE THE ENTIRE BATTERY WAS DRAINED. ON ONE OCCASION, THE BATTERY DRAINED WITH NO EXPLANATION. WE CONTACTED OUR LOCAL DEALERSHIP FOR SERVICE AND THEY SAID THERE IS NOTHING THAT CAN BE DONE ABOUT THIS. THIS ISSUES IS UNLIKE ANY OTHER CAR WE HAVE EVER HAD. IT IS COMMON TO LEAVE ACCESSORIES ON FOR A SMALL AMOUNT OF TIME WITHOUT DRAINING THE WHOLE BATTERY. ESPECIALLY IN A NEW CAR. AFTER BECOMING FRUSTRATED WITH THE DEALERSHIP'S RESPONSE, WE LOOKED ONLINE AND SAW THIS IS A KNOWN ISSUE FOR SUBARU OUTBACKS FROM OUR YEAR. APPARENTLY THE ELECTRICAL SYSTEM IS FLAWED. WE PLAN TO TRADE IN THIS VEHICLE AS IT IS NOT RELIABLE AND WE HAVE BEEN STRANDED SO MANY TIMES IT IS NOT A SAFE CAR TO OWN. THE CAR SHOULD BE RECALLED OR AT LEAST HAVE A FIX AVAILABLE.
Additional Notes:
WE BOUGHT THIS VEHICLE NEW. OUR BATTERY HAS BEEN DRAINED PREMATURELY NUMEROUS TIMES AND WE HAD TO REPLACE THE FACTORY BATTERY QUICKLY AFTER PURCHASING IT. WE HAVE BEEN STRANDED NUMEROUS TIMES WITH THE CAR BEING UNABLE TO START AT ALL. MAJORITY OF TIMES THIS OCCURRED, WE HAD LEFT ON THE ACCESSORIES LESS THAN 5MIN. WHILE WAITING IN OUR CAR BEFORE THE ENTIRE BATTERY WAS DRAINED. ON ONE OCCASION, THE BATTERY DRAINED WITH NO EXPLANATION. WE CONTACTED OUR LOCAL DEALERSHIP FOR SERVICE AND THEY SAID THERE IS NOTHING THAT CAN BE DONE ABOUT THIS. THIS ISSUES IS UNLIKE ANY OTHER CAR WE HAVE EVER HAD. IT IS COMMON TO LEAVE ACCESSORIES ON FOR A SMALL AMOUNT OF TIME WITHOUT DRAINING THE WHOLE BATTERY. ESPECIALLY IN A NEW CAR. AFTER BECOMING FRUSTRATED WITH THE DEALERSHIP'S RESPONSE, WE LOOKED ONLINE AND SAW THIS IS A KNOWN ISSUE FOR SUBARU OUTBACKS FROM OUR YEAR. APPARENTLY THE ELECTRICAL SYSTEM IS FLAWED. WE PLAN TO TRADE IN THIS VEHICLE AS IT IS NOT RELIABLE AND WE HAVE BEEN STRANDED SO MANY TIMES IT IS NOT A SAFE CAR TO OWN. THE CAR SHOULD BE RECALLED OR AT LEAST HAVE A FIX AVAILABLE.
Mfg Campaign: 11378484
Recall Date: Dec 8, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FRONT WINDSHIELD CRACKED WITHOUT IMPACT FROM ROAD DEBRIS. CAR WAS TRAVELING AT 55 MPH ON A RURAL ROAD. WINDSHIELD WAS REPLACED ON 9/16/20 BY SAFELITE AUTO. AMERICAN FAMILY INSURANCE PROVIDED PARTIAL COVERAGE.
Corrective Action:
FRONT WINDSHIELD CRACKED WITHOUT IMPACT FROM ROAD DEBRIS. CAR WAS TRAVELING AT 55 MPH ON A RURAL ROAD. WINDSHIELD WAS REPLACED ON 9/16/20 BY SAFELITE AUTO. AMERICAN FAMILY INSURANCE PROVIDED PARTIAL COVERAGE.
Additional Notes:
FRONT WINDSHIELD CRACKED WITHOUT IMPACT FROM ROAD DEBRIS. CAR WAS TRAVELING AT 55 MPH ON A RURAL ROAD. WINDSHIELD WAS REPLACED ON 9/16/20 BY SAFELITE AUTO. AMERICAN FAMILY INSURANCE PROVIDED PARTIAL COVERAGE.
Mfg Campaign: 11378256
Recall Date: Dec 7, 2020
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