RAM PROMASTER 2021

Complete listing of complaints and recalls for this vehicle

81
Complaints
34
Recalls

Complaints & Recalls

81 Complaints 34 Recalls

Official Safety Recalls - Important!

34 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Chrysler (fca Us, Llc)
NHTSA Campaign: 24V416000 SAFETY RECALL
266 Vehicles Affected
Recall Date: Jun 6, 2024
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."

Potential Risk:
A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
FREE Recall Solution:
Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: 53B
Notice Date: Aug 1, 2024
Recall Date: Jun 6, 2024
Chrysler (fca Us, Llc)
NHTSA Campaign: 24V290000 SAFETY RECALL
2 Vehicles Affected
Recall Date: Apr 25, 2024
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2021 Ram Promaster vehicles. An insecure ground connection may cause the electronic stability control (ESC) to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

Potential Risk:
Driving with an inoperative electronic stability control system can increase the risk of a crash.
FREE Recall Solution:
Dealers will tighten the ground nut assembly, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 43B.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: 43B
Notice Date: Jan 27, 2021
Recall Date: Apr 25, 2024
Chrysler (fca Us, Llc) (stellantis)
NHTSA Campaign: 24V197000 SAFETY RECALL
12.4K Vehicles Affected
Recall Date: Mar 14, 2024
Safety Issue:

Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2021-2022 Ram ProMaster vehicles. The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Potential Risk:
An inoperative left turn signal may not notify other drivers of a turning vehicle, and an inoperative left taillight can reduce the vehicle's visibility to other drivers. Both scenarios can increase the risk of a crash.
FREE Recall Solution:
Dealers will inspect and replace the harness, as necessary free of charge. Owner notification letters were mailed February 20, 2025. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 21B.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: 21B
Notice Date: Feb 20, 2025
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
NHTSA Campaign: 23V301000 SAFETY RECALL
165.5K Vehicles Affected
Recall Date: Apr 27, 2023
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.

Potential Risk:
A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
FREE Recall Solution:
Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: 44A
Notice Date: Jun 22, 2023
Recall Date: Apr 27, 2023
Chrysler (fca Us, Llc)
NHTSA Campaign: 21V699000 SAFETY RECALL
10.4K Vehicles Affected
Recall Date: Sep 9, 2021
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Potential Risk:
An unsecured child restraint system can increase the risk of injury during a crash.
FREE Recall Solution:
Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403. FCA US LLC's number for this recall is Y61.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local RAM dealer to schedule your FREE recall repair.
Manufacturer: RAM
Mfg Campaign: Y61
Notice Date: Oct 28, 2021
Recall Date: Sep 9, 2021

Consumer Complaints

81 Complaints
Chrysler (fca Us, Llc)
Campaign: 11407908 Other
Apr 13, 2021
Defect Description:

SEAT BELTS

Potential Consequences:

THE BACK SEATBELTS SEIZE UP AND NO LONGER EXTEND. THIS CAN HAPPEN AT ANY TIME. THERE HAVE BEEN NUMEROUS COMPLAINTS ON THE FORUMS AND SOMEONE EVEN POSTED A VIDEO DESCRIBING THE ISSUE BEING RELATED TO THE LEVELING FEATURE IN THE SEATBELT MECHANISM NOT FUNCTIONING CORRECTLY: HTTPS://WWW.YOUTUBE.COM/WATCH?V=RO6BNJE-LKK

Corrective Action:

THE BACK SEATBELTS SEIZE UP AND NO LONGER EXTEND. THIS CAN HAPPEN AT ANY TIME. THERE HAVE BEEN NUMEROUS COMPLAINTS ON THE FORUMS AND SOMEONE EVEN POSTED A VIDEO DESCRIBING THE ISSUE BEING RELATED TO THE LEVELING FEATURE IN THE SEATBELT MECHANISM NOT FUNCTIONING CORRECTLY: HTTPS://WWW.YOUTUBE.COM/WATCH?V=RO6BNJE-LKK

Additional Notes:

THE BACK SEATBELTS SEIZE UP AND NO LONGER EXTEND. THIS CAN HAPPEN AT ANY TIME. THERE HAVE BEEN NUMEROUS COMPLAINTS ON THE FORUMS AND SOMEONE EVEN POSTED A VIDEO DESCRIBING THE ISSUE BEING RELATED TO THE LEVELING FEATURE IN THE SEATBELT MECHANISM NOT FUNCTIONING CORRECTLY: HTTPS://WWW.YOUTUBE.COM/WATCH?V=RO6BNJE-LKK

Manufacturer: RAM
Mfg Campaign: 11407908
Notice Date: Apr 13, 2021
Recall Date: Apr 13, 2021
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