Complaints & Recalls
Official Safety Recalls - Important!
34 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 53B
Recall Date: Jun 6, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Ram Promaster vehicles. An insecure ground connection may cause the electronic stability control (ESC) to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 43B
Recall Date: Apr 25, 2024
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2021-2022 Ram ProMaster vehicles. The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21B
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 44A
Recall Date: Apr 27, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y61
Recall Date: Sep 9, 2021
Consumer Complaints
81 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
When the vehicle is being driven, if a person is sitting in the rear seat of the RV while wearing the seat belt, any slight bump or uneven pavement causes their body to repeatedly bounce erratically up and down. The RV is sold stating that they have seats in the rear (2 lap belts in sofa) which is why I purchased the vehicle. From my first experience of sitting in this seat, it is not functional and cannot be used when the RV is in transit without compromising someone's safety. This was brought to the attention of the dealer and the warranty company. They went for a test drive and experienced the same situation. At my appointment with the warranty company , they inspected it and confirmed my problem. They said it was not something they were able to fix, nor was it covered under warranty. They did state "test drove...the rear pull out bed does seem bouncy, it unfortunately appears to be the quality of this design" and suggested I call the manufacturer to discuss further. When I called the manufacturer, Thor Motor Coach Inc., the representative was unaware of this problem but thanked me for letting them know and said they would look to fix this problem in future designs. They proceeded to tell me there is nothing they can do for me and denied offering any compensation or adjustments with my vehicle. Therefore, I'm reaching out to you to see if there is anything that can be done to resolve this issue. I worked hard my entire life, finally retired, and bought this RV so I could spend time with my grandchildren and bring them along with me on trips. Now I will not be able to do this because the seat cannot be used safely. I would appreciate your assistance with this matter as I feel this is a safety hazard and would not want to see anyone hurt while sitting in these seats.
Corrective Action:
When the vehicle is being driven, if a person is sitting in the rear seat of the RV while wearing the seat belt, any slight bump or uneven pavement causes their body to repeatedly bounce erratically up and down. The RV is sold stating that they have seats in the rear (2 lap belts in sofa) which is why I purchased the vehicle. From my first experience of sitting in this seat, it is not functional and cannot be used when the RV is in transit without compromising someone's safety. This was brought to the attention of the dealer and the warranty company. They went for a test drive and experienced the same situation. At my appointment with the warranty company , they inspected it and confirmed my problem. They said it was not something they were able to fix, nor was it covered under warranty. They did state "test drove...the rear pull out bed does seem bouncy, it unfortunately appears to be the quality of this design" and suggested I call the manufacturer to discuss further. When I called the manufacturer, Thor Motor Coach Inc., the representative was unaware of this problem but thanked me for letting them know and said they would look to fix this problem in future designs. They proceeded to tell me there is nothing they can do for me and denied offering any compensation or adjustments with my vehicle. Therefore, I'm reaching out to you to see if there is anything that can be done to resolve this issue. I worked hard my entire life, finally retired, and bought this RV so I could spend time with my grandchildren and bring them along with me on trips. Now I will not be able to do this because the seat cannot be used safely. I would appreciate your assistance with this matter as I feel this is a safety hazard and would not want to see anyone hurt while sitting in these seats.
Additional Notes:
When the vehicle is being driven, if a person is sitting in the rear seat of the RV while wearing the seat belt, any slight bump or uneven pavement causes their body to repeatedly bounce erratically up and down. The RV is sold stating that they have seats in the rear (2 lap belts in sofa) which is why I purchased the vehicle. From my first experience of sitting in this seat, it is not functional and cannot be used when the RV is in transit without compromising someone's safety. This was brought to the attention of the dealer and the warranty company. They went for a test drive and experienced the same situation. At my appointment with the warranty company , they inspected it and confirmed my problem. They said it was not something they were able to fix, nor was it covered under warranty. They did state "test drove...the rear pull out bed does seem bouncy, it unfortunately appears to be the quality of this design" and suggested I call the manufacturer to discuss further. When I called the manufacturer, Thor Motor Coach Inc., the representative was unaware of this problem but thanked me for letting them know and said they would look to fix this problem in future designs. They proceeded to tell me there is nothing they can do for me and denied offering any compensation or adjustments with my vehicle. Therefore, I'm reaching out to you to see if there is anything that can be done to resolve this issue. I worked hard my entire life, finally retired, and bought this RV so I could spend time with my grandchildren and bring them along with me on trips. Now I will not be able to do this because the seat cannot be used safely. I would appreciate your assistance with this matter as I feel this is a safety hazard and would not want to see anyone hurt while sitting in these seats.
Mfg Campaign: 11506714
Recall Date: Feb 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving on a straight highway, no wind, no weather, 65 mph, both hands on wheel, the van started revving and lost power. I pulled over with engine still running. There were no codes or warning light. I tried to drive again. It continued to rev and not get up to speed. I pulled over again and shut it down. I waited a few minutes and then started it. When pulling back on freeway it ran normal with no more issues for another 700 miles. I took it in to the Dodge dealer on 1-13-23 to have it checked. They couldn't find anything. I'm reporting this because it was a very scary and dangerous incident. I was lucky to have a place to pull over and not be in heavy traffic.
Corrective Action:
While driving on a straight highway, no wind, no weather, 65 mph, both hands on wheel, the van started revving and lost power. I pulled over with engine still running. There were no codes or warning light. I tried to drive again. It continued to rev and not get up to speed. I pulled over again and shut it down. I waited a few minutes and then started it. When pulling back on freeway it ran normal with no more issues for another 700 miles. I took it in to the Dodge dealer on 1-13-23 to have it checked. They couldn't find anything. I'm reporting this because it was a very scary and dangerous incident. I was lucky to have a place to pull over and not be in heavy traffic.
Additional Notes:
While driving on a straight highway, no wind, no weather, 65 mph, both hands on wheel, the van started revving and lost power. I pulled over with engine still running. There were no codes or warning light. I tried to drive again. It continued to rev and not get up to speed. I pulled over again and shut it down. I waited a few minutes and then started it. When pulling back on freeway it ran normal with no more issues for another 700 miles. I took it in to the Dodge dealer on 1-13-23 to have it checked. They couldn't find anything. I'm reporting this because it was a very scary and dangerous incident. I was lucky to have a place to pull over and not be in heavy traffic.
Mfg Campaign: 11502719
Recall Date: Jan 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving on a straight highway, no wind, no weather, 65 mph, both hands on wheel, the van started revving and lost power. I pulled over with engine still running. There were no codes or warning light. I tried to drive again. It continued to rev and not get up to speed. I pulled over again and shut it down. I waited a few minutes and then started it. When pulling back on freeway it ran normal with no more issues for another 700 miles. I took it in to the Dodge dealer on 1-13-23 to have it checked. They couldn't find anything. I'm reporting this because it was a very scary and dangerous incident. I was lucky to have a place to pull over and not be in heavy traffic.
Corrective Action:
While driving on a straight highway, no wind, no weather, 65 mph, both hands on wheel, the van started revving and lost power. I pulled over with engine still running. There were no codes or warning light. I tried to drive again. It continued to rev and not get up to speed. I pulled over again and shut it down. I waited a few minutes and then started it. When pulling back on freeway it ran normal with no more issues for another 700 miles. I took it in to the Dodge dealer on 1-13-23 to have it checked. They couldn't find anything. I'm reporting this because it was a very scary and dangerous incident. I was lucky to have a place to pull over and not be in heavy traffic.
Additional Notes:
While driving on a straight highway, no wind, no weather, 65 mph, both hands on wheel, the van started revving and lost power. I pulled over with engine still running. There were no codes or warning light. I tried to drive again. It continued to rev and not get up to speed. I pulled over again and shut it down. I waited a few minutes and then started it. When pulling back on freeway it ran normal with no more issues for another 700 miles. I took it in to the Dodge dealer on 1-13-23 to have it checked. They couldn't find anything. I'm reporting this because it was a very scary and dangerous incident. I was lucky to have a place to pull over and not be in heavy traffic.
Mfg Campaign: 11502719
Recall Date: Jan 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on a straight highway, no wind, no weather, 65 mph, both hands on wheel, the van started revving and lost power. I pulled over with engine still running. There were no codes or warning light. I tried to drive again. It continued to rev and not get up to speed. I pulled over again and shut it down. I waited a few minutes and then started it. When pulling back on freeway it ran normal with no more issues for another 700 miles. I took it in to the Dodge dealer on 1-13-23 to have it checked. They couldn't find anything. I'm reporting this because it was a very scary and dangerous incident. I was lucky to have a place to pull over and not be in heavy traffic.
Corrective Action:
While driving on a straight highway, no wind, no weather, 65 mph, both hands on wheel, the van started revving and lost power. I pulled over with engine still running. There were no codes or warning light. I tried to drive again. It continued to rev and not get up to speed. I pulled over again and shut it down. I waited a few minutes and then started it. When pulling back on freeway it ran normal with no more issues for another 700 miles. I took it in to the Dodge dealer on 1-13-23 to have it checked. They couldn't find anything. I'm reporting this because it was a very scary and dangerous incident. I was lucky to have a place to pull over and not be in heavy traffic.
Additional Notes:
While driving on a straight highway, no wind, no weather, 65 mph, both hands on wheel, the van started revving and lost power. I pulled over with engine still running. There were no codes or warning light. I tried to drive again. It continued to rev and not get up to speed. I pulled over again and shut it down. I waited a few minutes and then started it. When pulling back on freeway it ran normal with no more issues for another 700 miles. I took it in to the Dodge dealer on 1-13-23 to have it checked. They couldn't find anything. I'm reporting this because it was a very scary and dangerous incident. I was lucky to have a place to pull over and not be in heavy traffic.
Mfg Campaign: 11502719
Recall Date: Jan 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This vehicle is a new Thor motorcoach model 18m with onboard propane system. Within the first 2 weeks of ownership i turned on the propane and immediately a rubber propane hose burst at a bend and started leaking propane. I was able to shut off the supply at the tank and get it in for repair where they replaced the hose. On December 3rd we drove the van 9 hours to Disney and parked for check in. upon return from check in I smelled propane and heard hissing under the van again. The fire department was called to the scene and they found the main fitting on the inlet of the tank leaking. It bled about 3/8 of the propane before they secured it enough that I was able to get it home. I took it to the dealer again for repair yesterday and they made a repair. I left the dealer with 1/4 tank of propane. This morning there was a very strong smell of propane again and my tank is empty. I have notified them again and am waiting....... I am unaware of where it is leaking from now, but I have lost all faith in the safety of this propane system and thor motorcoach quality control.
Corrective Action:
This vehicle is a new Thor motorcoach model 18m with onboard propane system. Within the first 2 weeks of ownership i turned on the propane and immediately a rubber propane hose burst at a bend and started leaking propane. I was able to shut off the supply at the tank and get it in for repair where they replaced the hose. On December 3rd we drove the van 9 hours to Disney and parked for check in. upon return from check in I smelled propane and heard hissing under the van again. The fire department was called to the scene and they found the main fitting on the inlet of the tank leaking. It bled about 3/8 of the propane before they secured it enough that I was able to get it home. I took it to the dealer again for repair yesterday and they made a repair. I left the dealer with 1/4 tank of propane. This morning there was a very strong smell of propane again and my tank is empty. I have notified them again and am waiting....... I am unaware of where it is leaking from now, but I have lost all faith in the safety of this propane system and thor motorcoach quality control.
Additional Notes:
This vehicle is a new Thor motorcoach model 18m with onboard propane system. Within the first 2 weeks of ownership i turned on the propane and immediately a rubber propane hose burst at a bend and started leaking propane. I was able to shut off the supply at the tank and get it in for repair where they replaced the hose. On December 3rd we drove the van 9 hours to Disney and parked for check in. upon return from check in I smelled propane and heard hissing under the van again. The fire department was called to the scene and they found the main fitting on the inlet of the tank leaking. It bled about 3/8 of the propane before they secured it enough that I was able to get it home. I took it to the dealer again for repair yesterday and they made a repair. I left the dealer with 1/4 tank of propane. This morning there was a very strong smell of propane again and my tank is empty. I have notified them again and am waiting....... I am unaware of where it is leaking from now, but I have lost all faith in the safety of this propane system and thor motorcoach quality control.
Mfg Campaign: 11499663
Recall Date: Jan 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Blind Spot Detection (BSD) goes off randomly when driving. Not having the BSD on obviously makes the driver more likely to change lanes into another vehicle. In addition, when it goes off an alert sound and text scrolls on the dash, distracting the driver for several second. In addition, it takes the driver's eyes off the road to turn it back on (have to go through several pages to get to the BSD option). There are multiple PromasterForum complaints about this (many people are having this problem) - two solutions have been identified, but RAM has not acknowledged the problem. The shortest form is https://www.promasterforum.com/threads/blind-spot-detection-shutting-down-while-driving.95972/
Corrective Action:
Blind Spot Detection (BSD) goes off randomly when driving. Not having the BSD on obviously makes the driver more likely to change lanes into another vehicle. In addition, when it goes off an alert sound and text scrolls on the dash, distracting the driver for several second. In addition, it takes the driver's eyes off the road to turn it back on (have to go through several pages to get to the BSD option). There are multiple PromasterForum complaints about this (many people are having this problem) - two solutions have been identified, but RAM has not acknowledged the problem. The shortest form is https://www.promasterforum.com/threads/blind-spot-detection-shutting-down-while-driving.95972/
Additional Notes:
Blind Spot Detection (BSD) goes off randomly when driving. Not having the BSD on obviously makes the driver more likely to change lanes into another vehicle. In addition, when it goes off an alert sound and text scrolls on the dash, distracting the driver for several second. In addition, it takes the driver's eyes off the road to turn it back on (have to go through several pages to get to the BSD option). There are multiple PromasterForum complaints about this (many people are having this problem) - two solutions have been identified, but RAM has not acknowledged the problem. The shortest form is https://www.promasterforum.com/threads/blind-spot-detection-shutting-down-while-driving.95972/
Mfg Campaign: 11495667
Recall Date: Dec 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2021 Ram Promaster. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was taken to the dealer where there were no codes retrieved; however, the contact was informed that the failure was related to the power control module. The vehicle was not repaired. The vehicle was taken to Chapman Dodge Chrysler Jeep Ram Scottsdale (3800 89th St, Scottsdale, AZ 85251, (480)424-3559) and Tempe Chrysler Jeep Dodge (7975 S Autoplex Loop, Tempe, AZ 85284, (480)496-4000) however, the mechanics were unable to retrieve fault codes. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 6,000.
Corrective Action:
The contact owns a 2021 Ram Promaster. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was taken to the dealer where there were no codes retrieved; however, the contact was informed that the failure was related to the power control module. The vehicle was not repaired. The vehicle was taken to Chapman Dodge Chrysler Jeep Ram Scottsdale (3800 89th St, Scottsdale, AZ 85251, (480)424-3559) and Tempe Chrysler Jeep Dodge (7975 S Autoplex Loop, Tempe, AZ 85284, (480)496-4000) however, the mechanics were unable to retrieve fault codes. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 6,000.
Additional Notes:
The contact owns a 2021 Ram Promaster. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was taken to the dealer where there were no codes retrieved; however, the contact was informed that the failure was related to the power control module. The vehicle was not repaired. The vehicle was taken to Chapman Dodge Chrysler Jeep Ram Scottsdale (3800 89th St, Scottsdale, AZ 85251, (480)424-3559) and Tempe Chrysler Jeep Dodge (7975 S Autoplex Loop, Tempe, AZ 85284, (480)496-4000) however, the mechanics were unable to retrieve fault codes. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 6,000.
Mfg Campaign: 11491368
Recall Date: Oct 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Propane monitor alarm went off while driving and continued while parked. RV tech found that LPG line leading to Truma Combi water heater/furnace kinked, cracked, and leaking propane gas. Tech disconnected propane and recommended the RV be returned to the manufacturer.
Corrective Action:
Propane monitor alarm went off while driving and continued while parked. RV tech found that LPG line leading to Truma Combi water heater/furnace kinked, cracked, and leaking propane gas. Tech disconnected propane and recommended the RV be returned to the manufacturer.
Additional Notes:
Propane monitor alarm went off while driving and continued while parked. RV tech found that LPG line leading to Truma Combi water heater/furnace kinked, cracked, and leaking propane gas. Tech disconnected propane and recommended the RV be returned to the manufacturer.
Mfg Campaign: 11489501
Recall Date: Oct 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS
Potential Consequences:
Propane monitor alarm went off while driving and continued while parked. RV tech found that LPG line leading to Truma Combi water heater/furnace kinked, cracked, and leaking propane gas. Tech disconnected propane and recommended the RV be returned to the manufacturer.
Corrective Action:
Propane monitor alarm went off while driving and continued while parked. RV tech found that LPG line leading to Truma Combi water heater/furnace kinked, cracked, and leaking propane gas. Tech disconnected propane and recommended the RV be returned to the manufacturer.
Additional Notes:
Propane monitor alarm went off while driving and continued while parked. RV tech found that LPG line leading to Truma Combi water heater/furnace kinked, cracked, and leaking propane gas. Tech disconnected propane and recommended the RV be returned to the manufacturer.
Mfg Campaign: 11489501
Recall Date: Oct 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
The lugs become detached from rim and anchor stubs are reaped off for pressure. All lugs on torqued to specification however the issue is the wheel become to wobble and breaks off. This is one of 5 Ram Promasters 2021 - 3500 cargo vans.
Corrective Action:
The lugs become detached from rim and anchor stubs are reaped off for pressure. All lugs on torqued to specification however the issue is the wheel become to wobble and breaks off. This is one of 5 Ram Promasters 2021 - 3500 cargo vans.
Additional Notes:
The lugs become detached from rim and anchor stubs are reaped off for pressure. All lugs on torqued to specification however the issue is the wheel become to wobble and breaks off. This is one of 5 Ram Promasters 2021 - 3500 cargo vans.
Mfg Campaign: 11488548
Recall Date: Oct 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
LUG NUTS ARE LOOSE ON RIMS, NO SPECIFIC ONES HOWEVER UPON CHECKING IT IS AT TIMES ONE, TWO OR THREE AT A TIME LOOSE. LUGS ARE TORQUED ACCORDING TO SPECS BUT BOCOME LOOSE WHEN DRIVING. ONCE IT HAPPENS RIM DETACHES FROM HUB AND BREAKS STUBS OFF MAKING VEHICLE INOPERABLE. VEHICLE WOBBLES
Corrective Action:
LUG NUTS ARE LOOSE ON RIMS, NO SPECIFIC ONES HOWEVER UPON CHECKING IT IS AT TIMES ONE, TWO OR THREE AT A TIME LOOSE. LUGS ARE TORQUED ACCORDING TO SPECS BUT BOCOME LOOSE WHEN DRIVING. ONCE IT HAPPENS RIM DETACHES FROM HUB AND BREAKS STUBS OFF MAKING VEHICLE INOPERABLE. VEHICLE WOBBLES
Additional Notes:
LUG NUTS ARE LOOSE ON RIMS, NO SPECIFIC ONES HOWEVER UPON CHECKING IT IS AT TIMES ONE, TWO OR THREE AT A TIME LOOSE. LUGS ARE TORQUED ACCORDING TO SPECS BUT BOCOME LOOSE WHEN DRIVING. ONCE IT HAPPENS RIM DETACHES FROM HUB AND BREAKS STUBS OFF MAKING VEHICLE INOPERABLE. VEHICLE WOBBLES
Mfg Campaign: 11488551
Recall Date: Oct 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
LUG NUT ISSUE ON THIS ONE AS WELL. LUG NUTS FALLLING OFF HUB. DETACHES THE RIM OR HUB AND VEHICLE MAKING IT WOBBLE.
Corrective Action:
LUG NUT ISSUE ON THIS ONE AS WELL. LUG NUTS FALLLING OFF HUB. DETACHES THE RIM OR HUB AND VEHICLE MAKING IT WOBBLE.
Additional Notes:
LUG NUT ISSUE ON THIS ONE AS WELL. LUG NUTS FALLLING OFF HUB. DETACHES THE RIM OR HUB AND VEHICLE MAKING IT WOBBLE.
Mfg Campaign: 11488552
Recall Date: Oct 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
LUG NUT LOOSE ON HUB AND RIMS. LUG FALL RIGHT OFF WHILE DRIVING PUTTING STRAIN ON OTHERS AND RIM BECOMES DETACHED FROM HUB, STUB BREAK OFF AND VEHICLE BEGINS TO WOBBLE.
Corrective Action:
LUG NUT LOOSE ON HUB AND RIMS. LUG FALL RIGHT OFF WHILE DRIVING PUTTING STRAIN ON OTHERS AND RIM BECOMES DETACHED FROM HUB, STUB BREAK OFF AND VEHICLE BEGINS TO WOBBLE.
Additional Notes:
LUG NUT LOOSE ON HUB AND RIMS. LUG FALL RIGHT OFF WHILE DRIVING PUTTING STRAIN ON OTHERS AND RIM BECOMES DETACHED FROM HUB, STUB BREAK OFF AND VEHICLE BEGINS TO WOBBLE.
Mfg Campaign: 11488554
Recall Date: Oct 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
The driver side lugs keep coming off even when torqued correctly. It causes the vehicle to put pressure on the small stems which are breaking off or sheared off due to the heat and pressure. Vehicle wobbles immediately making the vehicel unsafe to drive. Several drivers have reported the issue to us. this is a fleet vehicle. Ram Promaster 3500 - 2021. We have documented invoices with this issues on 4 other Ram Promasters 3500. Please help as this is causing a serious problem with these vehicle going into the community. I can provide all other vins and invocies.
Corrective Action:
The driver side lugs keep coming off even when torqued correctly. It causes the vehicle to put pressure on the small stems which are breaking off or sheared off due to the heat and pressure. Vehicle wobbles immediately making the vehicel unsafe to drive. Several drivers have reported the issue to us. this is a fleet vehicle. Ram Promaster 3500 - 2021. We have documented invoices with this issues on 4 other Ram Promasters 3500. Please help as this is causing a serious problem with these vehicle going into the community. I can provide all other vins and invocies.
Additional Notes:
The driver side lugs keep coming off even when torqued correctly. It causes the vehicle to put pressure on the small stems which are breaking off or sheared off due to the heat and pressure. Vehicle wobbles immediately making the vehicel unsafe to drive. Several drivers have reported the issue to us. this is a fleet vehicle. Ram Promaster 3500 - 2021. We have documented invoices with this issues on 4 other Ram Promasters 3500. Please help as this is causing a serious problem with these vehicle going into the community. I can provide all other vins and invocies.
Mfg Campaign: 11487635
Recall Date: Oct 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Blind spot warning randomly disables itself and has to be enabled again through the control panel.
Corrective Action:
Blind spot warning randomly disables itself and has to be enabled again through the control panel.
Additional Notes:
Blind spot warning randomly disables itself and has to be enabled again through the control panel.
Mfg Campaign: 11485746
Recall Date: Sep 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Blind spot monitor system was disabled until recently since I purchased the 2022 Jayco Swift January 2022. Went to local Dodge dealer on July 11, 2022 to have them look at the Blind spot monitor and other items, see attached document item #3. I then learned from the Dodge Promaster Forum that many other owners had the same problem with the blind spot monitor would get disabled while driving with Promaster vans going back to 2016 at least. The Dodge technician could not diagnose the problem due to the original radio being replaced by the Jayco RV company, he could not see the signal from the computer to the blind spot sensors see note in item #3 from Rainier Dodge. I took the RV into the dealership that I purchased the RV from Valley RV Supercenter in Kent, WA on August 17, 2022. The technician there showed me how to activate the blind spot monitor system through the installed radio, but we were not able to verify it was working in the deal's lot. So it was agreed that I would verify that it was working on the drive home. Got on the road and it was working great, but while driving south on I-5 I hit some traffic and while driving in traffic I witnessed the system turning itself off in heavy traffic when it was most important to have it on. It made making lane changes in traffic more difficult and more dangerous. Could not turn on the system again while the vehicle was moving. I believe that repeated hitting the brakes turned the system off. I had to pull off the interstate and stop to turn on the blind spot monitor again. When I called the dealership and explained what had happened they told me I had to take it back to the Dodge dealership for them to look at it again.
Corrective Action:
Blind spot monitor system was disabled until recently since I purchased the 2022 Jayco Swift January 2022. Went to local Dodge dealer on July 11, 2022 to have them look at the Blind spot monitor and other items, see attached document item #3. I then learned from the Dodge Promaster Forum that many other owners had the same problem with the blind spot monitor would get disabled while driving with Promaster vans going back to 2016 at least. The Dodge technician could not diagnose the problem due to the original radio being replaced by the Jayco RV company, he could not see the signal from the computer to the blind spot sensors see note in item #3 from Rainier Dodge. I took the RV into the dealership that I purchased the RV from Valley RV Supercenter in Kent, WA on August 17, 2022. The technician there showed me how to activate the blind spot monitor system through the installed radio, but we were not able to verify it was working in the deal's lot. So it was agreed that I would verify that it was working on the drive home. Got on the road and it was working great, but while driving south on I-5 I hit some traffic and while driving in traffic I witnessed the system turning itself off in heavy traffic when it was most important to have it on. It made making lane changes in traffic more difficult and more dangerous. Could not turn on the system again while the vehicle was moving. I believe that repeated hitting the brakes turned the system off. I had to pull off the interstate and stop to turn on the blind spot monitor again. When I called the dealership and explained what had happened they told me I had to take it back to the Dodge dealership for them to look at it again.
Additional Notes:
Blind spot monitor system was disabled until recently since I purchased the 2022 Jayco Swift January 2022. Went to local Dodge dealer on July 11, 2022 to have them look at the Blind spot monitor and other items, see attached document item #3. I then learned from the Dodge Promaster Forum that many other owners had the same problem with the blind spot monitor would get disabled while driving with Promaster vans going back to 2016 at least. The Dodge technician could not diagnose the problem due to the original radio being replaced by the Jayco RV company, he could not see the signal from the computer to the blind spot sensors see note in item #3 from Rainier Dodge. I took the RV into the dealership that I purchased the RV from Valley RV Supercenter in Kent, WA on August 17, 2022. The technician there showed me how to activate the blind spot monitor system through the installed radio, but we were not able to verify it was working in the deal's lot. So it was agreed that I would verify that it was working on the drive home. Got on the road and it was working great, but while driving south on I-5 I hit some traffic and while driving in traffic I witnessed the system turning itself off in heavy traffic when it was most important to have it on. It made making lane changes in traffic more difficult and more dangerous. Could not turn on the system again while the vehicle was moving. I believe that repeated hitting the brakes turned the system off. I had to pull off the interstate and stop to turn on the blind spot monitor again. When I called the dealership and explained what had happened they told me I had to take it back to the Dodge dealership for them to look at it again.
Mfg Campaign: 11481911
Recall Date: Aug 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Blind Spot Monitor turns itself off spontaneously. Complained to dealer for 18 months but they were unable to replicate. I finally realized I could lock in the "fault" if the headlights were left ON. Mechanic was able to determine the vehicle thought there was a trailer attached which disconnects the monitor intentionally. Cause could not be determined but a lighting module was replaced as it was their best guess. It has not reoccurred since and may have been resolved but I am reporting this as many owners of '21 Promasters have reported the same issue on a model specific forum.
Corrective Action:
The Blind Spot Monitor turns itself off spontaneously. Complained to dealer for 18 months but they were unable to replicate. I finally realized I could lock in the "fault" if the headlights were left ON. Mechanic was able to determine the vehicle thought there was a trailer attached which disconnects the monitor intentionally. Cause could not be determined but a lighting module was replaced as it was their best guess. It has not reoccurred since and may have been resolved but I am reporting this as many owners of '21 Promasters have reported the same issue on a model specific forum.
Additional Notes:
The Blind Spot Monitor turns itself off spontaneously. Complained to dealer for 18 months but they were unable to replicate. I finally realized I could lock in the "fault" if the headlights were left ON. Mechanic was able to determine the vehicle thought there was a trailer attached which disconnects the monitor intentionally. Cause could not be determined but a lighting module was replaced as it was their best guess. It has not reoccurred since and may have been resolved but I am reporting this as many owners of '21 Promasters have reported the same issue on a model specific forum.
Mfg Campaign: 11482075
Recall Date: Aug 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The Blind Spot Monitor turns itself off spontaneously. Complained to dealer for 18 months but they were unable to replicate. I finally realized I could lock in the "fault" if the headlights were left ON. Mechanic was able to determine the vehicle thought there was a trailer attached which disconnects the monitor intentionally. Cause could not be determined but a lighting module was replaced as it was their best guess. It has not reoccurred since and may have been resolved but I am reporting this as many owners of '21 Promasters have reported the same issue on a model specific forum.
Corrective Action:
The Blind Spot Monitor turns itself off spontaneously. Complained to dealer for 18 months but they were unable to replicate. I finally realized I could lock in the "fault" if the headlights were left ON. Mechanic was able to determine the vehicle thought there was a trailer attached which disconnects the monitor intentionally. Cause could not be determined but a lighting module was replaced as it was their best guess. It has not reoccurred since and may have been resolved but I am reporting this as many owners of '21 Promasters have reported the same issue on a model specific forum.
Additional Notes:
The Blind Spot Monitor turns itself off spontaneously. Complained to dealer for 18 months but they were unable to replicate. I finally realized I could lock in the "fault" if the headlights were left ON. Mechanic was able to determine the vehicle thought there was a trailer attached which disconnects the monitor intentionally. Cause could not be determined but a lighting module was replaced as it was their best guess. It has not reoccurred since and may have been resolved but I am reporting this as many owners of '21 Promasters have reported the same issue on a model specific forum.
Mfg Campaign: 11482075
Recall Date: Aug 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Blind Spot Warning disables many times over an hour. Most obvious seemed to be related to braking.
Corrective Action:
Blind Spot Warning disables many times over an hour. Most obvious seemed to be related to braking.
Additional Notes:
Blind Spot Warning disables many times over an hour. Most obvious seemed to be related to braking.
Mfg Campaign: 11477440
Recall Date: Aug 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Blind Spot Warning disables many times over an hour. Most obvious seemed to be related to braking.
Corrective Action:
Blind Spot Warning disables many times over an hour. Most obvious seemed to be related to braking.
Additional Notes:
Blind Spot Warning disables many times over an hour. Most obvious seemed to be related to braking.
Mfg Campaign: 11477440
Recall Date: Aug 3, 2022
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