Complaints & Recalls
Official Safety Recalls - Important!
43 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Dodge Durango and Ram 2500 and 3500 vehicles. Due to a software malfunction, the ABS control module may disable the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 55B
Recall Date: Jun 6, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram 1500, Ram 3500 Cab Chassis with GVWR less than 10,000 lbs., and 2022-2024 Ram 2500 vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97A
Recall Date: Sep 28, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 2500, 3500, 3500 Cab Chassis, and 4500, 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the heater grid relay with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 13A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB8
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Safety Issue:
FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZA3
Recall Date: Nov 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 3500, 3500 Cab Chassis, Ram 2500, and 4500 and 5500 Cab Chassis vehicles equipped with Cummins 6.7L turbo diesel engines. The engine control module (ECM) may have been built with a misaligned capacitor that can short-circuit, resulting in an internal loss of communication.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z87
Recall Date: Aug 26, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 1500, 2500 pickup trucks, and 3500 Cab Chassis vehicles with GVWR less than 10,000 lbs. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z47
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z20
Recall Date: Mar 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 2500, Ram 3500, and 2021 Ram 1500 Classic pickup trucks. The side air bag inflatable curtain (SABIC) assemblies may have been manufactured with the incorrect amount of compressed gas, which can result in an improper air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y99
Recall Date: Nov 24, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 3500, 2500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. An electrical short in the relay may cause a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y76
Recall Date: Oct 14, 2021
Consumer Complaints
207 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
Put vehicle in 4wd, to cross very loose gravel section of road, returned it to 2wd, drove approximately 10 additional miles, screen display "4wd system temporarily unavailable". Placed vehicle in park and screen display "vehicle not in park" shifted back into drive, loud clunk noise , drove two more miles,check engine light came on, pulled over, placed in park, screen display said "vehicle not in park". Placed vehicle in drive, vehicle no longer engaged in drive, only reverse.
Corrective Action:
Put vehicle in 4wd, to cross very loose gravel section of road, returned it to 2wd, drove approximately 10 additional miles, screen display "4wd system temporarily unavailable". Placed vehicle in park and screen display "vehicle not in park" shifted back into drive, loud clunk noise , drove two more miles,check engine light came on, pulled over, placed in park, screen display said "vehicle not in park". Placed vehicle in drive, vehicle no longer engaged in drive, only reverse.
Additional Notes:
Put vehicle in 4wd, to cross very loose gravel section of road, returned it to 2wd, drove approximately 10 additional miles, screen display "4wd system temporarily unavailable". Placed vehicle in park and screen display "vehicle not in park" shifted back into drive, loud clunk noise , drove two more miles,check engine light came on, pulled over, placed in park, screen display said "vehicle not in park". Placed vehicle in drive, vehicle no longer engaged in drive, only reverse.
Mfg Campaign: 11530782
Recall Date: Jul 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
Put vehicle in 4wd, to cross very loose gravel section of road, returned it to 2wd, drove approximately 10 additional miles, screen display "4wd system temporarily unavailable". Placed vehicle in park and screen display "vehicle not in park" shifted back into drive, loud clunk noise , drove two more miles,check engine light came on, pulled over, placed in park, screen display said "vehicle not in park". Placed vehicle in drive, vehicle no longer engaged in drive, only reverse.
Corrective Action:
Put vehicle in 4wd, to cross very loose gravel section of road, returned it to 2wd, drove approximately 10 additional miles, screen display "4wd system temporarily unavailable". Placed vehicle in park and screen display "vehicle not in park" shifted back into drive, loud clunk noise , drove two more miles,check engine light came on, pulled over, placed in park, screen display said "vehicle not in park". Placed vehicle in drive, vehicle no longer engaged in drive, only reverse.
Additional Notes:
Put vehicle in 4wd, to cross very loose gravel section of road, returned it to 2wd, drove approximately 10 additional miles, screen display "4wd system temporarily unavailable". Placed vehicle in park and screen display "vehicle not in park" shifted back into drive, loud clunk noise , drove two more miles,check engine light came on, pulled over, placed in park, screen display said "vehicle not in park". Placed vehicle in drive, vehicle no longer engaged in drive, only reverse.
Mfg Campaign: 11530782
Recall Date: Jul 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
K1 snap ring failure as described in TSB 21-002-23. Vehicle was towed to dealer and diagnosis confirmed. No issues prior to sudden transmission failure.
Corrective Action:
K1 snap ring failure as described in TSB 21-002-23. Vehicle was towed to dealer and diagnosis confirmed. No issues prior to sudden transmission failure.
Additional Notes:
K1 snap ring failure as described in TSB 21-002-23. Vehicle was towed to dealer and diagnosis confirmed. No issues prior to sudden transmission failure.
Mfg Campaign: 11529858
Recall Date: Jun 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Ram 3500. The contact received notifications of the NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated the Urgent Important recall and the Contact the Dealer Immediately message was displayed on the instrument panel on June 29, 2023. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 15,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Ram 3500. The contact received notifications of the NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated the Urgent Important recall and the Contact the Dealer Immediately message was displayed on the instrument panel on June 29, 2023. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 15,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Ram 3500. The contact received notifications of the NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated the Urgent Important recall and the Contact the Dealer Immediately message was displayed on the instrument panel on June 29, 2023. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 15,000. Parts distribution disconnect.
Mfg Campaign: 11529509
Recall Date: Jun 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Ram 3500. The contact received notifications of the NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated the Urgent Important recall and the Contact the Dealer Immediately message was displayed on the instrument panel on June 29, 2023. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 15,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Ram 3500. The contact received notifications of the NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated the Urgent Important recall and the Contact the Dealer Immediately message was displayed on the instrument panel on June 29, 2023. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 15,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Ram 3500. The contact received notifications of the NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated the Urgent Important recall and the Contact the Dealer Immediately message was displayed on the instrument panel on June 29, 2023. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 15,000. Parts distribution disconnect.
Mfg Campaign: 11529509
Recall Date: Jun 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failure, would not go into gear, heard loud banging under the truck
Corrective Action:
Transmission failure, would not go into gear, heard loud banging under the truck
Additional Notes:
Transmission failure, would not go into gear, heard loud banging under the truck
Mfg Campaign: 11529677
Recall Date: Jun 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Ram 3500. The contact stated that while hauling a 14,000 lbs. load at approximately 70 MPH, there was a loud explosion underneath the vehicle. The vehicle suddenly came to a halt as if the transmission had failed. The vehicle was hesitating while shifting gear, especially while switching lanes. The contact was able to coast to the side of the roadway and had the vehicle towed to the dealer. The dealer informed the contact that the K1 clutch pack had failed. The contact related the failure to NHTSA ID Number: 21-002-23 (Power Train, Exterior Lighting) however, the dealer had not checked the K2 portion of the repair which implied that the vehicle may not have had a complete repair. The manufacturer was made aware of the failure. The approximate failure mileage was 20,667.
Corrective Action:
The contact owns a 2022 Ram 3500. The contact stated that while hauling a 14,000 lbs. load at approximately 70 MPH, there was a loud explosion underneath the vehicle. The vehicle suddenly came to a halt as if the transmission had failed. The vehicle was hesitating while shifting gear, especially while switching lanes. The contact was able to coast to the side of the roadway and had the vehicle towed to the dealer. The dealer informed the contact that the K1 clutch pack had failed. The contact related the failure to NHTSA ID Number: 21-002-23 (Power Train, Exterior Lighting) however, the dealer had not checked the K2 portion of the repair which implied that the vehicle may not have had a complete repair. The manufacturer was made aware of the failure. The approximate failure mileage was 20,667.
Additional Notes:
The contact owns a 2022 Ram 3500. The contact stated that while hauling a 14,000 lbs. load at approximately 70 MPH, there was a loud explosion underneath the vehicle. The vehicle suddenly came to a halt as if the transmission had failed. The vehicle was hesitating while shifting gear, especially while switching lanes. The contact was able to coast to the side of the roadway and had the vehicle towed to the dealer. The dealer informed the contact that the K1 clutch pack had failed. The contact related the failure to NHTSA ID Number: 21-002-23 (Power Train, Exterior Lighting) however, the dealer had not checked the K2 portion of the repair which implied that the vehicle may not have had a complete repair. The manufacturer was made aware of the failure. The approximate failure mileage was 20,667.
Mfg Campaign: 11529284
Recall Date: Jun 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While driving my new Ram truck towing our camper on I 95 around the DC area, I heard and felt a pop noise and our transmission failed. My truck only has 3000 miles on it. I’m discovering that Ram is aware of this issue and won’t make it a recall.
Corrective Action:
While driving my new Ram truck towing our camper on I 95 around the DC area, I heard and felt a pop noise and our transmission failed. My truck only has 3000 miles on it. I’m discovering that Ram is aware of this issue and won’t make it a recall.
Additional Notes:
While driving my new Ram truck towing our camper on I 95 around the DC area, I heard and felt a pop noise and our transmission failed. My truck only has 3000 miles on it. I’m discovering that Ram is aware of this issue and won’t make it a recall.
Mfg Campaign: 11529057
Recall Date: Jun 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
While driving my new Ram truck towing our camper on I 95 around the DC area, I heard and felt a pop noise and our transmission failed. My truck only has 3000 miles on it. I’m discovering that Ram is aware of this issue and won’t make it a recall.
Corrective Action:
While driving my new Ram truck towing our camper on I 95 around the DC area, I heard and felt a pop noise and our transmission failed. My truck only has 3000 miles on it. I’m discovering that Ram is aware of this issue and won’t make it a recall.
Additional Notes:
While driving my new Ram truck towing our camper on I 95 around the DC area, I heard and felt a pop noise and our transmission failed. My truck only has 3000 miles on it. I’m discovering that Ram is aware of this issue and won’t make it a recall.
Mfg Campaign: 11529057
Recall Date: Jun 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Without warning the transmission failed. Along with loss of power, when the tranny failed, the ability to use the exhaust brake also fails. The ability to manually downshift fails. I was on steep winding roads in North Idaho (Elk River) when this occurred with three passengers aboard. Once I was able to stop, I was on a steep uphill grade with no forward gears or shoulder to pull over on. I had to coast in neutral back down the mountain to an appropriate site to get off the road. All of this with no forward or reverse gears. The vehicle was towed to a dealership where it was determined to have the K-1 snap ring failure in the Aisin transmission. This problem is common enough that parts to repair the transmission are on back order with no definitive eta available.
Corrective Action:
Without warning the transmission failed. Along with loss of power, when the tranny failed, the ability to use the exhaust brake also fails. The ability to manually downshift fails. I was on steep winding roads in North Idaho (Elk River) when this occurred with three passengers aboard. Once I was able to stop, I was on a steep uphill grade with no forward gears or shoulder to pull over on. I had to coast in neutral back down the mountain to an appropriate site to get off the road. All of this with no forward or reverse gears. The vehicle was towed to a dealership where it was determined to have the K-1 snap ring failure in the Aisin transmission. This problem is common enough that parts to repair the transmission are on back order with no definitive eta available.
Additional Notes:
Without warning the transmission failed. Along with loss of power, when the tranny failed, the ability to use the exhaust brake also fails. The ability to manually downshift fails. I was on steep winding roads in North Idaho (Elk River) when this occurred with three passengers aboard. Once I was able to stop, I was on a steep uphill grade with no forward gears or shoulder to pull over on. I had to coast in neutral back down the mountain to an appropriate site to get off the road. All of this with no forward or reverse gears. The vehicle was towed to a dealership where it was determined to have the K-1 snap ring failure in the Aisin transmission. This problem is common enough that parts to repair the transmission are on back order with no definitive eta available.
Mfg Campaign: 11528483
Recall Date: Jun 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Without warning the transmission failed. Along with loss of power, when the tranny failed, the ability to use the exhaust brake also fails. The ability to manually downshift fails. I was on steep winding roads in North Idaho (Elk River) when this occurred with three passengers aboard. Once I was able to stop, I was on a steep uphill grade with no forward gears or shoulder to pull over on. I had to coast in neutral back down the mountain to an appropriate site to get off the road. All of this with no forward or reverse gears. The vehicle was towed to a dealership where it was determined to have the K-1 snap ring failure in the Aisin transmission. This problem is common enough that parts to repair the transmission are on back order with no definitive eta available.
Corrective Action:
Without warning the transmission failed. Along with loss of power, when the tranny failed, the ability to use the exhaust brake also fails. The ability to manually downshift fails. I was on steep winding roads in North Idaho (Elk River) when this occurred with three passengers aboard. Once I was able to stop, I was on a steep uphill grade with no forward gears or shoulder to pull over on. I had to coast in neutral back down the mountain to an appropriate site to get off the road. All of this with no forward or reverse gears. The vehicle was towed to a dealership where it was determined to have the K-1 snap ring failure in the Aisin transmission. This problem is common enough that parts to repair the transmission are on back order with no definitive eta available.
Additional Notes:
Without warning the transmission failed. Along with loss of power, when the tranny failed, the ability to use the exhaust brake also fails. The ability to manually downshift fails. I was on steep winding roads in North Idaho (Elk River) when this occurred with three passengers aboard. Once I was able to stop, I was on a steep uphill grade with no forward gears or shoulder to pull over on. I had to coast in neutral back down the mountain to an appropriate site to get off the road. All of this with no forward or reverse gears. The vehicle was towed to a dealership where it was determined to have the K-1 snap ring failure in the Aisin transmission. This problem is common enough that parts to repair the transmission are on back order with no definitive eta available.
Mfg Campaign: 11528483
Recall Date: Jun 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Without warning the transmission failed. Along with loss of power, when the tranny failed, the ability to use the exhaust brake also fails. The ability to manually downshift fails. I was on steep winding roads in North Idaho (Elk River) when this occurred with three passengers aboard. Once I was able to stop, I was on a steep uphill grade with no forward gears or shoulder to pull over on. I had to coast in neutral back down the mountain to an appropriate site to get off the road. All of this with no forward or reverse gears. The vehicle was towed to a dealership where it was determined to have the K-1 snap ring failure in the Aisin transmission. This problem is common enough that parts to repair the transmission are on back order with no definitive eta available.
Corrective Action:
Without warning the transmission failed. Along with loss of power, when the tranny failed, the ability to use the exhaust brake also fails. The ability to manually downshift fails. I was on steep winding roads in North Idaho (Elk River) when this occurred with three passengers aboard. Once I was able to stop, I was on a steep uphill grade with no forward gears or shoulder to pull over on. I had to coast in neutral back down the mountain to an appropriate site to get off the road. All of this with no forward or reverse gears. The vehicle was towed to a dealership where it was determined to have the K-1 snap ring failure in the Aisin transmission. This problem is common enough that parts to repair the transmission are on back order with no definitive eta available.
Additional Notes:
Without warning the transmission failed. Along with loss of power, when the tranny failed, the ability to use the exhaust brake also fails. The ability to manually downshift fails. I was on steep winding roads in North Idaho (Elk River) when this occurred with three passengers aboard. Once I was able to stop, I was on a steep uphill grade with no forward gears or shoulder to pull over on. I had to coast in neutral back down the mountain to an appropriate site to get off the road. All of this with no forward or reverse gears. The vehicle was towed to a dealership where it was determined to have the K-1 snap ring failure in the Aisin transmission. This problem is common enough that parts to repair the transmission are on back order with no definitive eta available.
Mfg Campaign: 11528483
Recall Date: Jun 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
This is a new vehicle with 747 miles on the odometer. A critical transmission failure occured while towing in traffic. We lost all ability to move forward. A Ram dealer has the truck now and is reporting it is the Aisin transmission that failed. An internal snap ring is the issue. They also told us this problem is happening to hundreds of customers across the country
Corrective Action:
This is a new vehicle with 747 miles on the odometer. A critical transmission failure occured while towing in traffic. We lost all ability to move forward. A Ram dealer has the truck now and is reporting it is the Aisin transmission that failed. An internal snap ring is the issue. They also told us this problem is happening to hundreds of customers across the country
Additional Notes:
This is a new vehicle with 747 miles on the odometer. A critical transmission failure occured while towing in traffic. We lost all ability to move forward. A Ram dealer has the truck now and is reporting it is the Aisin transmission that failed. An internal snap ring is the issue. They also told us this problem is happening to hundreds of customers across the country
Mfg Campaign: 11528093
Recall Date: Jun 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On our 1st day of our 10 day vacation heading East on Hwy 26 to Crescent, OR. At Government Camp going up in elevation, our 2022 Dodge Ram Diesal 3500 4x4, stopped going. We were pulling a 32' 5th wheel at about 14,000 #. We pulled off the road and put it into park, let it sit then tried to put it into drive again and it would not go. The transmission rattled and made all kinds of noise. THERE WERE NO INDICATIONS ON THE DASH OF ANY ISSUES! We put it into park and called 911 to assist in a tow truck. We had to wait for about 1 1/2 hours for the truck. An officer came up behind the trailer as we were on a curve and blindspot. We were on the white line!!!!!!! The tow truck had to pull us (because of the 5th wheel) to the snow park parking lot. Tow truck driver had to line us up then we had to unhook the trailer so he could take it to a Dodge Dealer. We spent the night in the trailer until the next day when we had to hire another tow truck from where we lived to come pick us up and take us back home. This excursion set us up for 2 individual companies, ugh! the 1st one only went back to Boring, OR and the truck sat there until the next day to be taken to Grasham Dodge. Gresham did not have the manpower to assess the situation and or fix the problem so from Gresham Dodge had to take it to Dick Hannah in Vancouver, WA only to then be taken across the street to Dick Hannah Jeep in the overflow area. Not secured and we found the passenger window open when we went to get the rest of our stuff. Have a service team manager, Austin, from Dick Hannah CJDR to have contact with regarding our truck. I heard there is no recall on the transmissions yet but from going on to the forums and seeing all of the other Dodge Ram owners, there should be. All of this should be completely covered by Dodge even the towing as if this had not occurred, we wouldn't be in debt of $4,566.53. We lost our first vacation and probably for the rest of the summer as we had numerous ones set up. Thank you
Corrective Action:
On our 1st day of our 10 day vacation heading East on Hwy 26 to Crescent, OR. At Government Camp going up in elevation, our 2022 Dodge Ram Diesal 3500 4x4, stopped going. We were pulling a 32' 5th wheel at about 14,000 #. We pulled off the road and put it into park, let it sit then tried to put it into drive again and it would not go. The transmission rattled and made all kinds of noise. THERE WERE NO INDICATIONS ON THE DASH OF ANY ISSUES! We put it into park and called 911 to assist in a tow truck. We had to wait for about 1 1/2 hours for the truck. An officer came up behind the trailer as we were on a curve and blindspot. We were on the white line!!!!!!! The tow truck had to pull us (because of the 5th wheel) to the snow park parking lot. Tow truck driver had to line us up then we had to unhook the trailer so he could take it to a Dodge Dealer. We spent the night in the trailer until the next day when we had to hire another tow truck from where we lived to come pick us up and take us back home. This excursion set us up for 2 individual companies, ugh! the 1st one only went back to Boring, OR and the truck sat there until the next day to be taken to Grasham Dodge. Gresham did not have the manpower to assess the situation and or fix the problem so from Gresham Dodge had to take it to Dick Hannah in Vancouver, WA only to then be taken across the street to Dick Hannah Jeep in the overflow area. Not secured and we found the passenger window open when we went to get the rest of our stuff. Have a service team manager, Austin, from Dick Hannah CJDR to have contact with regarding our truck. I heard there is no recall on the transmissions yet but from going on to the forums and seeing all of the other Dodge Ram owners, there should be. All of this should be completely covered by Dodge even the towing as if this had not occurred, we wouldn't be in debt of $4,566.53. We lost our first vacation and probably for the rest of the summer as we had numerous ones set up. Thank you
Additional Notes:
On our 1st day of our 10 day vacation heading East on Hwy 26 to Crescent, OR. At Government Camp going up in elevation, our 2022 Dodge Ram Diesal 3500 4x4, stopped going. We were pulling a 32' 5th wheel at about 14,000 #. We pulled off the road and put it into park, let it sit then tried to put it into drive again and it would not go. The transmission rattled and made all kinds of noise. THERE WERE NO INDICATIONS ON THE DASH OF ANY ISSUES! We put it into park and called 911 to assist in a tow truck. We had to wait for about 1 1/2 hours for the truck. An officer came up behind the trailer as we were on a curve and blindspot. We were on the white line!!!!!!! The tow truck had to pull us (because of the 5th wheel) to the snow park parking lot. Tow truck driver had to line us up then we had to unhook the trailer so he could take it to a Dodge Dealer. We spent the night in the trailer until the next day when we had to hire another tow truck from where we lived to come pick us up and take us back home. This excursion set us up for 2 individual companies, ugh! the 1st one only went back to Boring, OR and the truck sat there until the next day to be taken to Grasham Dodge. Gresham did not have the manpower to assess the situation and or fix the problem so from Gresham Dodge had to take it to Dick Hannah in Vancouver, WA only to then be taken across the street to Dick Hannah Jeep in the overflow area. Not secured and we found the passenger window open when we went to get the rest of our stuff. Have a service team manager, Austin, from Dick Hannah CJDR to have contact with regarding our truck. I heard there is no recall on the transmissions yet but from going on to the forums and seeing all of the other Dodge Ram owners, there should be. All of this should be completely covered by Dodge even the towing as if this had not occurred, we wouldn't be in debt of $4,566.53. We lost our first vacation and probably for the rest of the summer as we had numerous ones set up. Thank you
Mfg Campaign: 11527544
Recall Date: Jun 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
On our 1st day of our 10 day vacation heading East on Hwy 26 to Crescent, OR. At Government Camp going up in elevation, our 2022 Dodge Ram Diesal 3500 4x4, stopped going. We were pulling a 32' 5th wheel at about 14,000 #. We pulled off the road and put it into park, let it sit then tried to put it into drive again and it would not go. The transmission rattled and made all kinds of noise. THERE WERE NO INDICATIONS ON THE DASH OF ANY ISSUES! We put it into park and called 911 to assist in a tow truck. We had to wait for about 1 1/2 hours for the truck. An officer came up behind the trailer as we were on a curve and blindspot. We were on the white line!!!!!!! The tow truck had to pull us (because of the 5th wheel) to the snow park parking lot. Tow truck driver had to line us up then we had to unhook the trailer so he could take it to a Dodge Dealer. We spent the night in the trailer until the next day when we had to hire another tow truck from where we lived to come pick us up and take us back home. This excursion set us up for 2 individual companies, ugh! the 1st one only went back to Boring, OR and the truck sat there until the next day to be taken to Grasham Dodge. Gresham did not have the manpower to assess the situation and or fix the problem so from Gresham Dodge had to take it to Dick Hannah in Vancouver, WA only to then be taken across the street to Dick Hannah Jeep in the overflow area. Not secured and we found the passenger window open when we went to get the rest of our stuff. Have a service team manager, Austin, from Dick Hannah CJDR to have contact with regarding our truck. I heard there is no recall on the transmissions yet but from going on to the forums and seeing all of the other Dodge Ram owners, there should be. All of this should be completely covered by Dodge even the towing as if this had not occurred, we wouldn't be in debt of $4,566.53. We lost our first vacation and probably for the rest of the summer as we had numerous ones set up. Thank you
Corrective Action:
On our 1st day of our 10 day vacation heading East on Hwy 26 to Crescent, OR. At Government Camp going up in elevation, our 2022 Dodge Ram Diesal 3500 4x4, stopped going. We were pulling a 32' 5th wheel at about 14,000 #. We pulled off the road and put it into park, let it sit then tried to put it into drive again and it would not go. The transmission rattled and made all kinds of noise. THERE WERE NO INDICATIONS ON THE DASH OF ANY ISSUES! We put it into park and called 911 to assist in a tow truck. We had to wait for about 1 1/2 hours for the truck. An officer came up behind the trailer as we were on a curve and blindspot. We were on the white line!!!!!!! The tow truck had to pull us (because of the 5th wheel) to the snow park parking lot. Tow truck driver had to line us up then we had to unhook the trailer so he could take it to a Dodge Dealer. We spent the night in the trailer until the next day when we had to hire another tow truck from where we lived to come pick us up and take us back home. This excursion set us up for 2 individual companies, ugh! the 1st one only went back to Boring, OR and the truck sat there until the next day to be taken to Grasham Dodge. Gresham did not have the manpower to assess the situation and or fix the problem so from Gresham Dodge had to take it to Dick Hannah in Vancouver, WA only to then be taken across the street to Dick Hannah Jeep in the overflow area. Not secured and we found the passenger window open when we went to get the rest of our stuff. Have a service team manager, Austin, from Dick Hannah CJDR to have contact with regarding our truck. I heard there is no recall on the transmissions yet but from going on to the forums and seeing all of the other Dodge Ram owners, there should be. All of this should be completely covered by Dodge even the towing as if this had not occurred, we wouldn't be in debt of $4,566.53. We lost our first vacation and probably for the rest of the summer as we had numerous ones set up. Thank you
Additional Notes:
On our 1st day of our 10 day vacation heading East on Hwy 26 to Crescent, OR. At Government Camp going up in elevation, our 2022 Dodge Ram Diesal 3500 4x4, stopped going. We were pulling a 32' 5th wheel at about 14,000 #. We pulled off the road and put it into park, let it sit then tried to put it into drive again and it would not go. The transmission rattled and made all kinds of noise. THERE WERE NO INDICATIONS ON THE DASH OF ANY ISSUES! We put it into park and called 911 to assist in a tow truck. We had to wait for about 1 1/2 hours for the truck. An officer came up behind the trailer as we were on a curve and blindspot. We were on the white line!!!!!!! The tow truck had to pull us (because of the 5th wheel) to the snow park parking lot. Tow truck driver had to line us up then we had to unhook the trailer so he could take it to a Dodge Dealer. We spent the night in the trailer until the next day when we had to hire another tow truck from where we lived to come pick us up and take us back home. This excursion set us up for 2 individual companies, ugh! the 1st one only went back to Boring, OR and the truck sat there until the next day to be taken to Grasham Dodge. Gresham did not have the manpower to assess the situation and or fix the problem so from Gresham Dodge had to take it to Dick Hannah in Vancouver, WA only to then be taken across the street to Dick Hannah Jeep in the overflow area. Not secured and we found the passenger window open when we went to get the rest of our stuff. Have a service team manager, Austin, from Dick Hannah CJDR to have contact with regarding our truck. I heard there is no recall on the transmissions yet but from going on to the forums and seeing all of the other Dodge Ram owners, there should be. All of this should be completely covered by Dodge even the towing as if this had not occurred, we wouldn't be in debt of $4,566.53. We lost our first vacation and probably for the rest of the summer as we had numerous ones set up. Thank you
Mfg Campaign: 11527544
Recall Date: Jun 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Ram 3500. The contact stated while driving approximately 42 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the snap ring had detached. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 10,562.
Corrective Action:
The contact owns a 2022 Ram 3500. The contact stated while driving approximately 42 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the snap ring had detached. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 10,562.
Additional Notes:
The contact owns a 2022 Ram 3500. The contact stated while driving approximately 42 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the snap ring had detached. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 10,562.
Mfg Campaign: 11526585
Recall Date: Jun 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Truck fails to properly accelerate when pulling out into traffic. There is a massive delay from pedal push to the truck moving. It is such a common issue there are devices that go between the pedal and computer to solve it. It voids the warranty though. I have almost been hit 4 times due the acceleration hesitation.
Corrective Action:
Truck fails to properly accelerate when pulling out into traffic. There is a massive delay from pedal push to the truck moving. It is such a common issue there are devices that go between the pedal and computer to solve it. It voids the warranty though. I have almost been hit 4 times due the acceleration hesitation.
Additional Notes:
Truck fails to properly accelerate when pulling out into traffic. There is a massive delay from pedal push to the truck moving. It is such a common issue there are devices that go between the pedal and computer to solve it. It voids the warranty though. I have almost been hit 4 times due the acceleration hesitation.
Mfg Campaign: 11526305
Recall Date: Jun 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Brand new 2022 ram 3500 dually, 2300 miles 330 into towing trailer 18k trailer transmission blew. Loud clunk will only move in reverse. Left me and family stranded on side of busy freeway. No tow truck could handle truck and trailer.
Corrective Action:
Brand new 2022 ram 3500 dually, 2300 miles 330 into towing trailer 18k trailer transmission blew. Loud clunk will only move in reverse. Left me and family stranded on side of busy freeway. No tow truck could handle truck and trailer.
Additional Notes:
Brand new 2022 ram 3500 dually, 2300 miles 330 into towing trailer 18k trailer transmission blew. Loud clunk will only move in reverse. Left me and family stranded on side of busy freeway. No tow truck could handle truck and trailer.
Mfg Campaign: 11523739
Recall Date: May 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
K1 snap ring failure in the transmission. Lost gears 1-4. Truck was stuck in the middle of the road unable to move, blocking traffic and causing safety concerns. Vehicle is currently at the dealer awaiting replacement parts. There was no warning. The check engine light and service 4wd light came on as soon as the failure occurred.
Corrective Action:
K1 snap ring failure in the transmission. Lost gears 1-4. Truck was stuck in the middle of the road unable to move, blocking traffic and causing safety concerns. Vehicle is currently at the dealer awaiting replacement parts. There was no warning. The check engine light and service 4wd light came on as soon as the failure occurred.
Additional Notes:
K1 snap ring failure in the transmission. Lost gears 1-4. Truck was stuck in the middle of the road unable to move, blocking traffic and causing safety concerns. Vehicle is currently at the dealer awaiting replacement parts. There was no warning. The check engine light and service 4wd light came on as soon as the failure occurred.
Mfg Campaign: 11522996
Recall Date: May 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failure at 2145miles while driving with check engine light truck inspected by ram dealer service and confirmed that it was the transmission that failed and they had multiple Vehicles with the same issue in the 2022 model
Corrective Action:
Transmission failure at 2145miles while driving with check engine light truck inspected by ram dealer service and confirmed that it was the transmission that failed and they had multiple Vehicles with the same issue in the 2022 model
Additional Notes:
Transmission failure at 2145miles while driving with check engine light truck inspected by ram dealer service and confirmed that it was the transmission that failed and they had multiple Vehicles with the same issue in the 2022 model
Mfg Campaign: 11522940
Recall Date: May 19, 2023
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