Complaints & Recalls
Official Safety Recalls - Important!
43 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Dodge Durango and Ram 2500 and 3500 vehicles. Due to a software malfunction, the ABS control module may disable the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 55B
Recall Date: Jun 6, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram 1500, Ram 3500 Cab Chassis with GVWR less than 10,000 lbs., and 2022-2024 Ram 2500 vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97A
Recall Date: Sep 28, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 2500, 3500, 3500 Cab Chassis, and 4500, 5500 Cab Chassis vehicles equipped with a Cummins 6.7L Turbo Diesel engine. An electrical short may occur in the heater grid relay with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 13A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB8
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Safety Issue:
FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZA3
Recall Date: Nov 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 3500, 3500 Cab Chassis, Ram 2500, and 4500 and 5500 Cab Chassis vehicles equipped with Cummins 6.7L turbo diesel engines. The engine control module (ECM) may have been built with a misaligned capacitor that can short-circuit, resulting in an internal loss of communication.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z87
Recall Date: Aug 26, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 1500, 2500 pickup trucks, and 3500 Cab Chassis vehicles with GVWR less than 10,000 lbs. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z47
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z20
Recall Date: Mar 10, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 2500, Ram 3500, and 2021 Ram 1500 Classic pickup trucks. The side air bag inflatable curtain (SABIC) assemblies may have been manufactured with the incorrect amount of compressed gas, which can result in an improper air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y99
Recall Date: Nov 24, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 3500, 2500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. An electrical short in the relay may cause a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y76
Recall Date: Oct 14, 2021
Consumer Complaints
207 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failed on road while driving and pulling up to a stop light. There were no warning lights prior to fault. RAM is currently looking for a transmission, but have said it could be several months. This is a wide spread problem with RAM 3500's with this transmission. It sounds like RAM has been trying to down play the problem and cover it up. Checking the RAM forums this if wife does with thousands of veggies waiting for me transmission. RAM continues to build new trucks, rather than divert transmissions from the factory to replace failed transmission that are in the dealer repair centers.
Corrective Action:
Transmission failed on road while driving and pulling up to a stop light. There were no warning lights prior to fault. RAM is currently looking for a transmission, but have said it could be several months. This is a wide spread problem with RAM 3500's with this transmission. It sounds like RAM has been trying to down play the problem and cover it up. Checking the RAM forums this if wife does with thousands of veggies waiting for me transmission. RAM continues to build new trucks, rather than divert transmissions from the factory to replace failed transmission that are in the dealer repair centers.
Additional Notes:
Transmission failed on road while driving and pulling up to a stop light. There were no warning lights prior to fault. RAM is currently looking for a transmission, but have said it could be several months. This is a wide spread problem with RAM 3500's with this transmission. It sounds like RAM has been trying to down play the problem and cover it up. Checking the RAM forums this if wife does with thousands of veggies waiting for me transmission. RAM continues to build new trucks, rather than divert transmissions from the factory to replace failed transmission that are in the dealer repair centers.
Mfg Campaign: 11514967
Recall Date: Apr 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Sudden loss of all forward movement. Occurred without warning. I was towing a 40 foot camper on a very busy highway. This has been discussed on forums relating to vehicles with the AISIN transmission. The problem appears to be an internal component breakage in the transmission. The only message that appeared is the 4 wheel drive was inoperative. I was fortunate and was able to maneuver to the side of the highway.
Corrective Action:
Sudden loss of all forward movement. Occurred without warning. I was towing a 40 foot camper on a very busy highway. This has been discussed on forums relating to vehicles with the AISIN transmission. The problem appears to be an internal component breakage in the transmission. The only message that appeared is the 4 wheel drive was inoperative. I was fortunate and was able to maneuver to the side of the highway.
Additional Notes:
Sudden loss of all forward movement. Occurred without warning. I was towing a 40 foot camper on a very busy highway. This has been discussed on forums relating to vehicles with the AISIN transmission. The problem appears to be an internal component breakage in the transmission. The only message that appeared is the 4 wheel drive was inoperative. I was fortunate and was able to maneuver to the side of the highway.
Mfg Campaign: 11513347
Recall Date: Mar 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I was pulling into a parking lot when my transmission failed and was only able to go in reverse. This was from a main road and the truck went from drivable to undriveable with no prior notice or issue. The truck was towed by Ram Roadside assistance to the nearest Ram dealer and the dealer confirmed that the transmission failed. They removed the transmission and diagnosed the issue as follows: The K1 clutch snap ring has failed. The part is on national backorder and your vehicle is #361 on the list of applicable trucks with a similar issue. There were no warning lamps, messages, or other symptoms prior to the transmission failure.
Corrective Action:
I was pulling into a parking lot when my transmission failed and was only able to go in reverse. This was from a main road and the truck went from drivable to undriveable with no prior notice or issue. The truck was towed by Ram Roadside assistance to the nearest Ram dealer and the dealer confirmed that the transmission failed. They removed the transmission and diagnosed the issue as follows: The K1 clutch snap ring has failed. The part is on national backorder and your vehicle is #361 on the list of applicable trucks with a similar issue. There were no warning lamps, messages, or other symptoms prior to the transmission failure.
Additional Notes:
I was pulling into a parking lot when my transmission failed and was only able to go in reverse. This was from a main road and the truck went from drivable to undriveable with no prior notice or issue. The truck was towed by Ram Roadside assistance to the nearest Ram dealer and the dealer confirmed that the transmission failed. They removed the transmission and diagnosed the issue as follows: The K1 clutch snap ring has failed. The part is on national backorder and your vehicle is #361 on the list of applicable trucks with a similar issue. There were no warning lamps, messages, or other symptoms prior to the transmission failure.
Mfg Campaign: 11512312
Recall Date: Mar 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
I was pulling into a parking lot when my transmission failed and was only able to go in reverse. This was from a main road and the truck went from drivable to undriveable with no prior notice or issue. The truck was towed by Ram Roadside assistance to the nearest Ram dealer and the dealer confirmed that the transmission failed. They removed the transmission and diagnosed the issue as follows: The K1 clutch snap ring has failed. The part is on national backorder and your vehicle is #361 on the list of applicable trucks with a similar issue. There were no warning lamps, messages, or other symptoms prior to the transmission failure.
Corrective Action:
I was pulling into a parking lot when my transmission failed and was only able to go in reverse. This was from a main road and the truck went from drivable to undriveable with no prior notice or issue. The truck was towed by Ram Roadside assistance to the nearest Ram dealer and the dealer confirmed that the transmission failed. They removed the transmission and diagnosed the issue as follows: The K1 clutch snap ring has failed. The part is on national backorder and your vehicle is #361 on the list of applicable trucks with a similar issue. There were no warning lamps, messages, or other symptoms prior to the transmission failure.
Additional Notes:
I was pulling into a parking lot when my transmission failed and was only able to go in reverse. This was from a main road and the truck went from drivable to undriveable with no prior notice or issue. The truck was towed by Ram Roadside assistance to the nearest Ram dealer and the dealer confirmed that the transmission failed. They removed the transmission and diagnosed the issue as follows: The K1 clutch snap ring has failed. The part is on national backorder and your vehicle is #361 on the list of applicable trucks with a similar issue. There were no warning lamps, messages, or other symptoms prior to the transmission failure.
Mfg Campaign: 11512312
Recall Date: Mar 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Ram 3500. The contact heard on the news that similar vehicles were included in NHTSA Campaign Number: 23V060000 (Electrical System). The local dealer was contacted and confirmed the recall; however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2022 Ram 3500. The contact heard on the news that similar vehicles were included in NHTSA Campaign Number: 23V060000 (Electrical System). The local dealer was contacted and confirmed the recall; however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2022 Ram 3500. The contact heard on the news that similar vehicles were included in NHTSA Campaign Number: 23V060000 (Electrical System). The local dealer was contacted and confirmed the recall; however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11512386
Recall Date: Mar 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
2022 RAM 3500 6.7L H/O AISIN transmission failed going down the road. Very bad
Corrective Action:
2022 RAM 3500 6.7L H/O AISIN transmission failed going down the road. Very bad
Additional Notes:
2022 RAM 3500 6.7L H/O AISIN transmission failed going down the road. Very bad
Mfg Campaign: 11512150
Recall Date: Mar 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission quit working without notice and left me stranded in the roadway with my children in the vehicle. The dealership will not replace with a new transmission because of problems with the new same transmission, instead requesting to rebuild with some updated parts. As far as I know the dealership is the only place to check the issue. Check engine light illuminated only once the transmission stopped working.
Corrective Action:
Transmission quit working without notice and left me stranded in the roadway with my children in the vehicle. The dealership will not replace with a new transmission because of problems with the new same transmission, instead requesting to rebuild with some updated parts. As far as I know the dealership is the only place to check the issue. Check engine light illuminated only once the transmission stopped working.
Additional Notes:
Transmission quit working without notice and left me stranded in the roadway with my children in the vehicle. The dealership will not replace with a new transmission because of problems with the new same transmission, instead requesting to rebuild with some updated parts. As far as I know the dealership is the only place to check the issue. Check engine light illuminated only once the transmission stopped working.
Mfg Campaign: 11511476
Recall Date: Mar 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failed at stop light, No power to move forward for 1-2 minutes, when it moved it was jerky and erratic. Drove approximately 1 mile to RAM dealership for diagnostic and service. After it was parked it would no longer drive forward.
Corrective Action:
Transmission failed at stop light, No power to move forward for 1-2 minutes, when it moved it was jerky and erratic. Drove approximately 1 mile to RAM dealership for diagnostic and service. After it was parked it would no longer drive forward.
Additional Notes:
Transmission failed at stop light, No power to move forward for 1-2 minutes, when it moved it was jerky and erratic. Drove approximately 1 mile to RAM dealership for diagnostic and service. After it was parked it would no longer drive forward.
Mfg Campaign: 11511270
Recall Date: Mar 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The K1 clutch snap ring failed causing a sudden loss of all forward motion while towing. Vehicle is currently at dealership service center. The loss of all forward motion caused a breakdown while towing, placing me and my family at risk while stranded and blocking road. With the vehicle (and towed fifth wheel) blocking the road, it also put other drivers at risk of crash. The problem has been reproduced and confirmed by dealer. The component has not been inspected to my knowledge. Several seconds before the losing forward motion I saw the MIL lamp come on along with message of "4 wheel drive not available". It also dropped me out of tow/haul mode, I believe.
Corrective Action:
The K1 clutch snap ring failed causing a sudden loss of all forward motion while towing. Vehicle is currently at dealership service center. The loss of all forward motion caused a breakdown while towing, placing me and my family at risk while stranded and blocking road. With the vehicle (and towed fifth wheel) blocking the road, it also put other drivers at risk of crash. The problem has been reproduced and confirmed by dealer. The component has not been inspected to my knowledge. Several seconds before the losing forward motion I saw the MIL lamp come on along with message of "4 wheel drive not available". It also dropped me out of tow/haul mode, I believe.
Additional Notes:
The K1 clutch snap ring failed causing a sudden loss of all forward motion while towing. Vehicle is currently at dealership service center. The loss of all forward motion caused a breakdown while towing, placing me and my family at risk while stranded and blocking road. With the vehicle (and towed fifth wheel) blocking the road, it also put other drivers at risk of crash. The problem has been reproduced and confirmed by dealer. The component has not been inspected to my knowledge. Several seconds before the losing forward motion I saw the MIL lamp come on along with message of "4 wheel drive not available". It also dropped me out of tow/haul mode, I believe.
Mfg Campaign: 11510941
Recall Date: Mar 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Ram 3500. The contact received notification of the NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was notified of the failure and the contact was informed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2022 Ram 3500. The contact received notification of the NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was notified of the failure and the contact was informed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2022 Ram 3500. The contact received notification of the NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was notified of the failure and the contact was informed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11510657
Recall Date: Mar 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
K1 snap ring failure at 2,950 miles. Vehicle currently in dealer possession. Available for inspection. Safety risk as vehicle was towing during failure causing loss of forward gears, and potential loss of control of vehicle being towed. Especially hazardous to other unsuspecting motorists around vehicle when loss of forward gears happened traveling on highway. Dealer has completed diagnostic. States clutch and other components were destroyed at time of failure. Vehicle has not gone under any inspection other than dealer. No prior warnings, or symptoms to indicate such a failure was to occur.
Corrective Action:
K1 snap ring failure at 2,950 miles. Vehicle currently in dealer possession. Available for inspection. Safety risk as vehicle was towing during failure causing loss of forward gears, and potential loss of control of vehicle being towed. Especially hazardous to other unsuspecting motorists around vehicle when loss of forward gears happened traveling on highway. Dealer has completed diagnostic. States clutch and other components were destroyed at time of failure. Vehicle has not gone under any inspection other than dealer. No prior warnings, or symptoms to indicate such a failure was to occur.
Additional Notes:
K1 snap ring failure at 2,950 miles. Vehicle currently in dealer possession. Available for inspection. Safety risk as vehicle was towing during failure causing loss of forward gears, and potential loss of control of vehicle being towed. Especially hazardous to other unsuspecting motorists around vehicle when loss of forward gears happened traveling on highway. Dealer has completed diagnostic. States clutch and other components were destroyed at time of failure. Vehicle has not gone under any inspection other than dealer. No prior warnings, or symptoms to indicate such a failure was to occur.
Mfg Campaign: 11510681
Recall Date: Mar 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle suffered a complete transmission failure without any warning signs. Transmission completely stoppped working in Downtown Atlanta during rush hour traffic leaving me stranded in middle of 7 lanes of traffic. Vehicle was towed to dealer and diagnosed failure was due to failed snap ring in transmission. It is a known problem in 22'-23' model year Ram 3500, 4500, 5500 trucks. Ram calls it the K1 snap ring TSB. reference attached spreadsheet. Over app. 40 day period 127 trucks have all been confirmed to have same exact issue. Ram has limited supply of repair parts available. Average time to get customers truck back on the road is currently averaging 37 days. my dealer told me to figure 2-3 months of down time. I was told service centers can only order 1 K1 TSB Parts kits every 7 days and they take roughly a month to receive. I was told there are 4 truck in his service center ahead of mine that still need same parts kits ordered. I have been trying for 7 days now (multiple times a day) to get a case agent from Ram customer care to return my calls. Still have not received a return phone call.
Corrective Action:
My vehicle suffered a complete transmission failure without any warning signs. Transmission completely stoppped working in Downtown Atlanta during rush hour traffic leaving me stranded in middle of 7 lanes of traffic. Vehicle was towed to dealer and diagnosed failure was due to failed snap ring in transmission. It is a known problem in 22'-23' model year Ram 3500, 4500, 5500 trucks. Ram calls it the K1 snap ring TSB. reference attached spreadsheet. Over app. 40 day period 127 trucks have all been confirmed to have same exact issue. Ram has limited supply of repair parts available. Average time to get customers truck back on the road is currently averaging 37 days. my dealer told me to figure 2-3 months of down time. I was told service centers can only order 1 K1 TSB Parts kits every 7 days and they take roughly a month to receive. I was told there are 4 truck in his service center ahead of mine that still need same parts kits ordered. I have been trying for 7 days now (multiple times a day) to get a case agent from Ram customer care to return my calls. Still have not received a return phone call.
Additional Notes:
My vehicle suffered a complete transmission failure without any warning signs. Transmission completely stoppped working in Downtown Atlanta during rush hour traffic leaving me stranded in middle of 7 lanes of traffic. Vehicle was towed to dealer and diagnosed failure was due to failed snap ring in transmission. It is a known problem in 22'-23' model year Ram 3500, 4500, 5500 trucks. Ram calls it the K1 snap ring TSB. reference attached spreadsheet. Over app. 40 day period 127 trucks have all been confirmed to have same exact issue. Ram has limited supply of repair parts available. Average time to get customers truck back on the road is currently averaging 37 days. my dealer told me to figure 2-3 months of down time. I was told service centers can only order 1 K1 TSB Parts kits every 7 days and they take roughly a month to receive. I was told there are 4 truck in his service center ahead of mine that still need same parts kits ordered. I have been trying for 7 days now (multiple times a day) to get a case agent from Ram customer care to return my calls. Still have not received a return phone call.
Mfg Campaign: 11510289
Recall Date: Mar 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's son owns a 2022 Ram 3500. The contact stated while her son was driving at highway speeds, an abnormal noise started coming from the vehicle, and the vehicle lost motive power and stalled without warning. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with transmission failure. The vehicle remained in the dealer's possession for two months before the repair was completed. Soon after the vehicle was returned, the failure recurred while driving at highway speeds. The vehicle was towed to an unknown dealer where it remained. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 5,000.
Corrective Action:
The contact's son owns a 2022 Ram 3500. The contact stated while her son was driving at highway speeds, an abnormal noise started coming from the vehicle, and the vehicle lost motive power and stalled without warning. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with transmission failure. The vehicle remained in the dealer's possession for two months before the repair was completed. Soon after the vehicle was returned, the failure recurred while driving at highway speeds. The vehicle was towed to an unknown dealer where it remained. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 5,000.
Additional Notes:
The contact's son owns a 2022 Ram 3500. The contact stated while her son was driving at highway speeds, an abnormal noise started coming from the vehicle, and the vehicle lost motive power and stalled without warning. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with transmission failure. The vehicle remained in the dealer's possession for two months before the repair was completed. Soon after the vehicle was returned, the failure recurred while driving at highway speeds. The vehicle was towed to an unknown dealer where it remained. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 5,000.
Mfg Campaign: 11510363
Recall Date: Mar 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Transmission damaged on a brand new truck this is my 2nd truck this happens to they are both at the dealer with a transmission damage dealer is saying parts are in backorder and they have me without a worktruck 2 brand new truck. Dealer have had my truck for over 30 days since Feb 02 23
Corrective Action:
Transmission damaged on a brand new truck this is my 2nd truck this happens to they are both at the dealer with a transmission damage dealer is saying parts are in backorder and they have me without a worktruck 2 brand new truck. Dealer have had my truck for over 30 days since Feb 02 23
Additional Notes:
Transmission damaged on a brand new truck this is my 2nd truck this happens to they are both at the dealer with a transmission damage dealer is saying parts are in backorder and they have me without a worktruck 2 brand new truck. Dealer have had my truck for over 30 days since Feb 02 23
Mfg Campaign: 11510116
Recall Date: Mar 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission damaged on a brand new truck this is my 2nd truck this happens to they are both at the dealer with a transmission damage dealer is saying parts are in backorder and they have me without a worktruck 2 brand new truck. Dealer have had my truck for over 30 days since Feb 02 23
Corrective Action:
Transmission damaged on a brand new truck this is my 2nd truck this happens to they are both at the dealer with a transmission damage dealer is saying parts are in backorder and they have me without a worktruck 2 brand new truck. Dealer have had my truck for over 30 days since Feb 02 23
Additional Notes:
Transmission damaged on a brand new truck this is my 2nd truck this happens to they are both at the dealer with a transmission damage dealer is saying parts are in backorder and they have me without a worktruck 2 brand new truck. Dealer have had my truck for over 30 days since Feb 02 23
Mfg Campaign: 11510116
Recall Date: Mar 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION FAILURE FAILED ON THE HIGHWAY VEHICLE WAS TOWED TO DELAER WHERE PROBLEM WAS CONFIRMED NO WARNING LIGHTS UNTIL TRANSMISSION FAILED. CHECK ENGINE LIGHT CAME ON WHEN FAILED.
Corrective Action:
TRANSMISSION FAILURE FAILED ON THE HIGHWAY VEHICLE WAS TOWED TO DELAER WHERE PROBLEM WAS CONFIRMED NO WARNING LIGHTS UNTIL TRANSMISSION FAILED. CHECK ENGINE LIGHT CAME ON WHEN FAILED.
Additional Notes:
TRANSMISSION FAILURE FAILED ON THE HIGHWAY VEHICLE WAS TOWED TO DELAER WHERE PROBLEM WAS CONFIRMED NO WARNING LIGHTS UNTIL TRANSMISSION FAILED. CHECK ENGINE LIGHT CAME ON WHEN FAILED.
Mfg Campaign: 11508754
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I was pulling our camper from Southern Wisconsin to North Central Oregon for work. While driving through a snow storm, in stop and go traffic outside of Minneapolis, I felt and heard a loud clunk. Vehicle lost gears 1-4, gears 5,6, and reverse were all that were available. It was a dangerous situation due to being stranded in the left lane on I-94 during snow storm with white out conditions. This could have been even worse had the transmission failed while going over the mountains to Oregon. Transmission failed at 9117 miles on 01/03/2023. Expected parts for repair estimated to be 03/22/2023. This is a much bigger problem than is being represented on here with reports. My truck is listed on a spread sheet put together by a fellow member of a Ram truck Facebook group that is tracking these failures. My truck was the third added to the list on 01/05/2023. There are now over 90 trucks on the spreadsheet since then. See spreadsheet attached. Link to living document is: https://docs.google.com/spreadsheets/d/1Xg18aVlccuIj0u6cV4dmxSg0JCR8BoAduc8D8kZoFA0/edit.
Corrective Action:
I was pulling our camper from Southern Wisconsin to North Central Oregon for work. While driving through a snow storm, in stop and go traffic outside of Minneapolis, I felt and heard a loud clunk. Vehicle lost gears 1-4, gears 5,6, and reverse were all that were available. It was a dangerous situation due to being stranded in the left lane on I-94 during snow storm with white out conditions. This could have been even worse had the transmission failed while going over the mountains to Oregon. Transmission failed at 9117 miles on 01/03/2023. Expected parts for repair estimated to be 03/22/2023. This is a much bigger problem than is being represented on here with reports. My truck is listed on a spread sheet put together by a fellow member of a Ram truck Facebook group that is tracking these failures. My truck was the third added to the list on 01/05/2023. There are now over 90 trucks on the spreadsheet since then. See spreadsheet attached. Link to living document is: https://docs.google.com/spreadsheets/d/1Xg18aVlccuIj0u6cV4dmxSg0JCR8BoAduc8D8kZoFA0/edit.
Additional Notes:
I was pulling our camper from Southern Wisconsin to North Central Oregon for work. While driving through a snow storm, in stop and go traffic outside of Minneapolis, I felt and heard a loud clunk. Vehicle lost gears 1-4, gears 5,6, and reverse were all that were available. It was a dangerous situation due to being stranded in the left lane on I-94 during snow storm with white out conditions. This could have been even worse had the transmission failed while going over the mountains to Oregon. Transmission failed at 9117 miles on 01/03/2023. Expected parts for repair estimated to be 03/22/2023. This is a much bigger problem than is being represented on here with reports. My truck is listed on a spread sheet put together by a fellow member of a Ram truck Facebook group that is tracking these failures. My truck was the third added to the list on 01/05/2023. There are now over 90 trucks on the spreadsheet since then. See spreadsheet attached. Link to living document is: https://docs.google.com/spreadsheets/d/1Xg18aVlccuIj0u6cV4dmxSg0JCR8BoAduc8D8kZoFA0/edit.
Mfg Campaign: 11508790
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission lost gears 1 through 4 on the freeway in traffic. We were going approximately 25mph in the fast lane when it happened. We were lucky enough to have enough speed to make it to the shoulder, but were left stranded on the shoulder. Truck is at dealer needing a transmission replacement that can't be ordered at this time.
Corrective Action:
The transmission lost gears 1 through 4 on the freeway in traffic. We were going approximately 25mph in the fast lane when it happened. We were lucky enough to have enough speed to make it to the shoulder, but were left stranded on the shoulder. Truck is at dealer needing a transmission replacement that can't be ordered at this time.
Additional Notes:
The transmission lost gears 1 through 4 on the freeway in traffic. We were going approximately 25mph in the fast lane when it happened. We were lucky enough to have enough speed to make it to the shoulder, but were left stranded on the shoulder. Truck is at dealer needing a transmission replacement that can't be ordered at this time.
Mfg Campaign: 11507973
Recall Date: Feb 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Ram 3500. The contact stated while driving 40 MPH and towing a 40-ft trailer ascending a mountain, a loud clunking noise was coming from the vehicle. The contact stated that the vehicle decelerated. The contact stated that the vehicle failed to accelerate while depressing the accelerator pedal. The vehicle was driven very slowly to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage 800.
Corrective Action:
The contact owns a 2022 Ram 3500. The contact stated while driving 40 MPH and towing a 40-ft trailer ascending a mountain, a loud clunking noise was coming from the vehicle. The contact stated that the vehicle decelerated. The contact stated that the vehicle failed to accelerate while depressing the accelerator pedal. The vehicle was driven very slowly to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage 800.
Additional Notes:
The contact owns a 2022 Ram 3500. The contact stated while driving 40 MPH and towing a 40-ft trailer ascending a mountain, a loud clunking noise was coming from the vehicle. The contact stated that the vehicle decelerated. The contact stated that the vehicle failed to accelerate while depressing the accelerator pedal. The vehicle was driven very slowly to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage 800.
Mfg Campaign: 11507774
Recall Date: Feb 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I lost the transmission in my truck. Lost 1st thru 4th gears . I was in reverse and my truck made a loud clunk/bang the dash stated 4wheel drive unavailable. The engine light came on and it went into limp mode. 40mph top speed. I got it to the dealer on 12\23\22 and the truck has been there since. Ram is now claiming no eta of any sort and there is an engineering problem with the transmission. I worry that someone could get injured if the transmission fails at speed of in traffic. Please look into this before someone gets hurt.
Corrective Action:
I lost the transmission in my truck. Lost 1st thru 4th gears . I was in reverse and my truck made a loud clunk/bang the dash stated 4wheel drive unavailable. The engine light came on and it went into limp mode. 40mph top speed. I got it to the dealer on 12\23\22 and the truck has been there since. Ram is now claiming no eta of any sort and there is an engineering problem with the transmission. I worry that someone could get injured if the transmission fails at speed of in traffic. Please look into this before someone gets hurt.
Additional Notes:
I lost the transmission in my truck. Lost 1st thru 4th gears . I was in reverse and my truck made a loud clunk/bang the dash stated 4wheel drive unavailable. The engine light came on and it went into limp mode. 40mph top speed. I got it to the dealer on 12\23\22 and the truck has been there since. Ram is now claiming no eta of any sort and there is an engineering problem with the transmission. I worry that someone could get injured if the transmission fails at speed of in traffic. Please look into this before someone gets hurt.
Mfg Campaign: 11507790
Recall Date: Feb 17, 2023
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