Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: C4B
Recall Date: Nov 27, 2024
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V06
Recall Date: Jan 25, 2019
Streetcar Orv Llc
Safety Issue:
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 16, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Consumer Complaints
3.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Intermittent alerts related to service ABS light on the dash along with Traction Control light. Seems to disable ABS when the fault light comes on, also disables cruise control during driving when the service alerts flash on the dash. Constant beeping of the alert is a major distraction. Truck has 26,000 miles in it. Dealership said ABS module and HCU need to be replaced but parts are on back order until August but are not positive when parts will be available. Why is this not a recall?
Corrective Action:
Intermittent alerts related to service ABS light on the dash along with Traction Control light. Seems to disable ABS when the fault light comes on, also disables cruise control during driving when the service alerts flash on the dash. Constant beeping of the alert is a major distraction. Truck has 26,000 miles in it. Dealership said ABS module and HCU need to be replaced but parts are on back order until August but are not positive when parts will be available. Why is this not a recall?
Additional Notes:
Intermittent alerts related to service ABS light on the dash along with Traction Control light. Seems to disable ABS when the fault light comes on, also disables cruise control during driving when the service alerts flash on the dash. Constant beeping of the alert is a major distraction. Truck has 26,000 miles in it. Dealership said ABS module and HCU need to be replaced but parts are on back order until August but are not positive when parts will be available. Why is this not a recall?
Mfg Campaign: 11581074
Recall Date: Apr 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Ram 2500. The contact stated that while in reverse(R), and while driving at various speeds, the head unit became pixelated and would appear and disappear without warning. Additionally, on several occasions, while driving at various speeds the radio, A/C, and car phone were turned on and off inadvertently. The vehicle was taken to a dealer where it was diagnosed that the head unit needed to be replaced due to it separating. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60, 000.
Corrective Action:
The contact owns a 2018 Ram 2500. The contact stated that while in reverse(R), and while driving at various speeds, the head unit became pixelated and would appear and disappear without warning. Additionally, on several occasions, while driving at various speeds the radio, A/C, and car phone were turned on and off inadvertently. The vehicle was taken to a dealer where it was diagnosed that the head unit needed to be replaced due to it separating. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60, 000.
Additional Notes:
The contact owns a 2018 Ram 2500. The contact stated that while in reverse(R), and while driving at various speeds, the head unit became pixelated and would appear and disappear without warning. Additionally, on several occasions, while driving at various speeds the radio, A/C, and car phone were turned on and off inadvertently. The vehicle was taken to a dealer where it was diagnosed that the head unit needed to be replaced due to it separating. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60, 000.
Mfg Campaign: 11581156
Recall Date: Apr 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The ABS and anti skid lights on the dash come on and off sporadically. The pump and module have been replaced. The problem did not occur for awhile. Now it has started over again. It seems harder to brake since the problem has started.
Corrective Action:
The ABS and anti skid lights on the dash come on and off sporadically. The pump and module have been replaced. The problem did not occur for awhile. Now it has started over again. It seems harder to brake since the problem has started.
Additional Notes:
The ABS and anti skid lights on the dash come on and off sporadically. The pump and module have been replaced. The problem did not occur for awhile. Now it has started over again. It seems harder to brake since the problem has started.
Mfg Campaign: 11580900
Recall Date: Apr 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The ABS and anti skid lights on the dash come on and off sporadically. The pump and module have been replaced. The problem did not occur for awhile. Now it has started over again. It seems harder to brake since the problem has started.
Corrective Action:
The ABS and anti skid lights on the dash come on and off sporadically. The pump and module have been replaced. The problem did not occur for awhile. Now it has started over again. It seems harder to brake since the problem has started.
Additional Notes:
The ABS and anti skid lights on the dash come on and off sporadically. The pump and module have been replaced. The problem did not occur for awhile. Now it has started over again. It seems harder to brake since the problem has started.
Mfg Campaign: 11580900
Recall Date: Apr 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
Potential Consequences:
The contact owns a 2018 Ram 2500. The contact stated that while driving at approximately 65 MPH, the ABS warning light illuminated, causing the deactivation of the cruise control. The vehicle was taken to a dealer where it was diagnosed, and it was determined that the hydraulic control unit and ABS sensor needed to be replaced. The contact was informed by the dealer that the part to repair the vehicle was not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.
Corrective Action:
The contact owns a 2018 Ram 2500. The contact stated that while driving at approximately 65 MPH, the ABS warning light illuminated, causing the deactivation of the cruise control. The vehicle was taken to a dealer where it was diagnosed, and it was determined that the hydraulic control unit and ABS sensor needed to be replaced. The contact was informed by the dealer that the part to repair the vehicle was not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.
Additional Notes:
The contact owns a 2018 Ram 2500. The contact stated that while driving at approximately 65 MPH, the ABS warning light illuminated, causing the deactivation of the cruise control. The vehicle was taken to a dealer where it was diagnosed, and it was determined that the hydraulic control unit and ABS sensor needed to be replaced. The contact was informed by the dealer that the part to repair the vehicle was not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.
Mfg Campaign: 11580913
Recall Date: Apr 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The HCM for the ABS system has failed at about 50K miles. I took it to the dealer and they replaced the HCM for $850 and it worked for about 25 miles and the ABS light came on again. I took it back to the dealer and they said it must be a bad module and they are on back order and would let me know when they get one. That was about 3 months ago and I still haven't heard from them. I know this has happened with a lot of other Rams and they need to have a recall for it. When it goes out the cruise control also stops working. If I have to make a sudden stop on a wet road, my brakes will lock, endangering myself and others.
Corrective Action:
The HCM for the ABS system has failed at about 50K miles. I took it to the dealer and they replaced the HCM for $850 and it worked for about 25 miles and the ABS light came on again. I took it back to the dealer and they said it must be a bad module and they are on back order and would let me know when they get one. That was about 3 months ago and I still haven't heard from them. I know this has happened with a lot of other Rams and they need to have a recall for it. When it goes out the cruise control also stops working. If I have to make a sudden stop on a wet road, my brakes will lock, endangering myself and others.
Additional Notes:
The HCM for the ABS system has failed at about 50K miles. I took it to the dealer and they replaced the HCM for $850 and it worked for about 25 miles and the ABS light came on again. I took it back to the dealer and they said it must be a bad module and they are on back order and would let me know when they get one. That was about 3 months ago and I still haven't heard from them. I know this has happened with a lot of other Rams and they need to have a recall for it. When it goes out the cruise control also stops working. If I have to make a sudden stop on a wet road, my brakes will lock, endangering myself and others.
Mfg Campaign: 11580685
Recall Date: Apr 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed and attempting to slow the vehicle, there was an abnormal grinding sound emanating from the brakes. The traction control and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear brakes. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 75,000.
Corrective Action:
The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed and attempting to slow the vehicle, there was an abnormal grinding sound emanating from the brakes. The traction control and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear brakes. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 75,000.
Additional Notes:
The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed and attempting to slow the vehicle, there was an abnormal grinding sound emanating from the brakes. The traction control and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear brakes. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 75,000.
Mfg Campaign: 11580421
Recall Date: Apr 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed and attempting to slow the vehicle, there was an abnormal grinding sound emanating from the brakes. The traction control and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear brakes. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 75,000.
Corrective Action:
The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed and attempting to slow the vehicle, there was an abnormal grinding sound emanating from the brakes. The traction control and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear brakes. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 75,000.
Additional Notes:
The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed and attempting to slow the vehicle, there was an abnormal grinding sound emanating from the brakes. The traction control and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear brakes. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 75,000.
Mfg Campaign: 11580421
Recall Date: Apr 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Service abs ABS traction control dash lights on and off
Corrective Action:
Service abs ABS traction control dash lights on and off
Additional Notes:
Service abs ABS traction control dash lights on and off
Mfg Campaign: 11580509
Recall Date: Apr 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The ABS Service Antilock Brake System messages comes on intermittently and chimes every 2-3 seconds. Some days the message and chime does not come on, but it is usually the day after the truck has been turned off for a period of time. The issue started on 16 March 2024, I still have the issue today, and it happens at any speed. After doing some research, I found that many of the same year and model truck has had the issue, and it seems to be the Antilock brake module Electronic Control Unit and or Hydraulic Control Unit. I contacted the dealership to see if I can get the issue repaired under my extended warranty, but the part is on back order. The vehicle is available for inspection, but I haven't had a chance to take it to the dealership as of yet.
Corrective Action:
The ABS Service Antilock Brake System messages comes on intermittently and chimes every 2-3 seconds. Some days the message and chime does not come on, but it is usually the day after the truck has been turned off for a period of time. The issue started on 16 March 2024, I still have the issue today, and it happens at any speed. After doing some research, I found that many of the same year and model truck has had the issue, and it seems to be the Antilock brake module Electronic Control Unit and or Hydraulic Control Unit. I contacted the dealership to see if I can get the issue repaired under my extended warranty, but the part is on back order. The vehicle is available for inspection, but I haven't had a chance to take it to the dealership as of yet.
Additional Notes:
The ABS Service Antilock Brake System messages comes on intermittently and chimes every 2-3 seconds. Some days the message and chime does not come on, but it is usually the day after the truck has been turned off for a period of time. The issue started on 16 March 2024, I still have the issue today, and it happens at any speed. After doing some research, I found that many of the same year and model truck has had the issue, and it seems to be the Antilock brake module Electronic Control Unit and or Hydraulic Control Unit. I contacted the dealership to see if I can get the issue repaired under my extended warranty, but the part is on back order. The vehicle is available for inspection, but I haven't had a chance to take it to the dealership as of yet.
Mfg Campaign: 11580342
Recall Date: Mar 31, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The ABS Service Antilock Brake System messages comes on intermittently and chimes every 2-3 seconds. Some days the message and chime does not come on, but it is usually the day after the truck has been turned off for a period of time. The issue started on 16 March 2024, I still have the issue today, and it happens at any speed. After doing some research, I found that many of the same year and model truck has had the issue, and it seems to be the Antilock brake module Electronic Control Unit and or Hydraulic Control Unit. I contacted the dealership to see if I can get the issue repaired under my extended warranty, but the part is on back order. The vehicle is available for inspection, but I haven't had a chance to take it to the dealership as of yet.
Corrective Action:
The ABS Service Antilock Brake System messages comes on intermittently and chimes every 2-3 seconds. Some days the message and chime does not come on, but it is usually the day after the truck has been turned off for a period of time. The issue started on 16 March 2024, I still have the issue today, and it happens at any speed. After doing some research, I found that many of the same year and model truck has had the issue, and it seems to be the Antilock brake module Electronic Control Unit and or Hydraulic Control Unit. I contacted the dealership to see if I can get the issue repaired under my extended warranty, but the part is on back order. The vehicle is available for inspection, but I haven't had a chance to take it to the dealership as of yet.
Additional Notes:
The ABS Service Antilock Brake System messages comes on intermittently and chimes every 2-3 seconds. Some days the message and chime does not come on, but it is usually the day after the truck has been turned off for a period of time. The issue started on 16 March 2024, I still have the issue today, and it happens at any speed. After doing some research, I found that many of the same year and model truck has had the issue, and it seems to be the Antilock brake module Electronic Control Unit and or Hydraulic Control Unit. I contacted the dealership to see if I can get the issue repaired under my extended warranty, but the part is on back order. The vehicle is available for inspection, but I haven't had a chance to take it to the dealership as of yet.
Mfg Campaign: 11580342
Recall Date: Mar 31, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS and Traction Control warning light always on.
Corrective Action:
ABS and Traction Control warning light always on.
Additional Notes:
ABS and Traction Control warning light always on.
Mfg Campaign: 11580231
Recall Date: Mar 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Starting at about 28,000 miles the ABS & Traction Control lights would come on, Disabling the Anti-lock braking system. During slick road conditions the truck would often skid when braking, especially when towing. The anti-lock brakes didn't work. This also triggered the check Engine light, Disabling the Cruise Control. All of this would occur randomly and often with no pattern. Prior to reaching 36,000 miles on the odometer, I went to Andy Mohr Chrysler Dodge Jeep for diagnostics. Service Department reported a code for internal ABS Module Failure. I then returned to the Dealership at 39,249 miles on [XXX] for recall on drag link replacement in steering and for repair of traction control system. Steering system was repaired but parts were on national back-order for ABS Repair. They delivered truck on [XXX] but kept repair order open with no charge at that time. Received call from dealership saying parts had arrived for ABS system for repair on [XXX]. Repairs were completed and I picked truck up on [XXX]. The invoice total was $1862.27, as they had charged for the steering recall also. After a month of back and forth with the service department and then speaking to the General Manager, they refunded $187.31 on 3/4/2024 meaning the ABS repair was $1674.96. I'm still unsure if that is the correct amount. Repair order # [XXX]. Truck is now working properly when braking. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Starting at about 28,000 miles the ABS & Traction Control lights would come on, Disabling the Anti-lock braking system. During slick road conditions the truck would often skid when braking, especially when towing. The anti-lock brakes didn't work. This also triggered the check Engine light, Disabling the Cruise Control. All of this would occur randomly and often with no pattern. Prior to reaching 36,000 miles on the odometer, I went to Andy Mohr Chrysler Dodge Jeep for diagnostics. Service Department reported a code for internal ABS Module Failure. I then returned to the Dealership at 39,249 miles on [XXX] for recall on drag link replacement in steering and for repair of traction control system. Steering system was repaired but parts were on national back-order for ABS Repair. They delivered truck on [XXX] but kept repair order open with no charge at that time. Received call from dealership saying parts had arrived for ABS system for repair on [XXX]. Repairs were completed and I picked truck up on [XXX]. The invoice total was $1862.27, as they had charged for the steering recall also. After a month of back and forth with the service department and then speaking to the General Manager, they refunded $187.31 on 3/4/2024 meaning the ABS repair was $1674.96. I'm still unsure if that is the correct amount. Repair order # [XXX]. Truck is now working properly when braking. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Starting at about 28,000 miles the ABS & Traction Control lights would come on, Disabling the Anti-lock braking system. During slick road conditions the truck would often skid when braking, especially when towing. The anti-lock brakes didn't work. This also triggered the check Engine light, Disabling the Cruise Control. All of this would occur randomly and often with no pattern. Prior to reaching 36,000 miles on the odometer, I went to Andy Mohr Chrysler Dodge Jeep for diagnostics. Service Department reported a code for internal ABS Module Failure. I then returned to the Dealership at 39,249 miles on [XXX] for recall on drag link replacement in steering and for repair of traction control system. Steering system was repaired but parts were on national back-order for ABS Repair. They delivered truck on [XXX] but kept repair order open with no charge at that time. Received call from dealership saying parts had arrived for ABS system for repair on [XXX]. Repairs were completed and I picked truck up on [XXX]. The invoice total was $1862.27, as they had charged for the steering recall also. After a month of back and forth with the service department and then speaking to the General Manager, they refunded $187.31 on 3/4/2024 meaning the ABS repair was $1674.96. I'm still unsure if that is the correct amount. Repair order # [XXX]. Truck is now working properly when braking. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579896
Recall Date: Mar 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Starting at about 28,000 miles the ABS & Traction Control lights would come on, Disabling the Anti-lock braking system. During slick road conditions the truck would often skid when braking, especially when towing. The anti-lock brakes didn't work. This also triggered the check Engine light, Disabling the Cruise Control. All of this would occur randomly and often with no pattern. Prior to reaching 36,000 miles on the odometer, I went to Andy Mohr Chrysler Dodge Jeep for diagnostics. Service Department reported a code for internal ABS Module Failure. I then returned to the Dealership at 39,249 miles on [XXX] for recall on drag link replacement in steering and for repair of traction control system. Steering system was repaired but parts were on national back-order for ABS Repair. They delivered truck on [XXX] but kept repair order open with no charge at that time. Received call from dealership saying parts had arrived for ABS system for repair on [XXX]. Repairs were completed and I picked truck up on [XXX]. The invoice total was $1862.27, as they had charged for the steering recall also. After a month of back and forth with the service department and then speaking to the General Manager, they refunded $187.31 on 3/4/2024 meaning the ABS repair was $1674.96. I'm still unsure if that is the correct amount. Repair order # [XXX]. Truck is now working properly when braking. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Starting at about 28,000 miles the ABS & Traction Control lights would come on, Disabling the Anti-lock braking system. During slick road conditions the truck would often skid when braking, especially when towing. The anti-lock brakes didn't work. This also triggered the check Engine light, Disabling the Cruise Control. All of this would occur randomly and often with no pattern. Prior to reaching 36,000 miles on the odometer, I went to Andy Mohr Chrysler Dodge Jeep for diagnostics. Service Department reported a code for internal ABS Module Failure. I then returned to the Dealership at 39,249 miles on [XXX] for recall on drag link replacement in steering and for repair of traction control system. Steering system was repaired but parts were on national back-order for ABS Repair. They delivered truck on [XXX] but kept repair order open with no charge at that time. Received call from dealership saying parts had arrived for ABS system for repair on [XXX]. Repairs were completed and I picked truck up on [XXX]. The invoice total was $1862.27, as they had charged for the steering recall also. After a month of back and forth with the service department and then speaking to the General Manager, they refunded $187.31 on 3/4/2024 meaning the ABS repair was $1674.96. I'm still unsure if that is the correct amount. Repair order # [XXX]. Truck is now working properly when braking. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Starting at about 28,000 miles the ABS & Traction Control lights would come on, Disabling the Anti-lock braking system. During slick road conditions the truck would often skid when braking, especially when towing. The anti-lock brakes didn't work. This also triggered the check Engine light, Disabling the Cruise Control. All of this would occur randomly and often with no pattern. Prior to reaching 36,000 miles on the odometer, I went to Andy Mohr Chrysler Dodge Jeep for diagnostics. Service Department reported a code for internal ABS Module Failure. I then returned to the Dealership at 39,249 miles on [XXX] for recall on drag link replacement in steering and for repair of traction control system. Steering system was repaired but parts were on national back-order for ABS Repair. They delivered truck on [XXX] but kept repair order open with no charge at that time. Received call from dealership saying parts had arrived for ABS system for repair on [XXX]. Repairs were completed and I picked truck up on [XXX]. The invoice total was $1862.27, as they had charged for the steering recall also. After a month of back and forth with the service department and then speaking to the General Manager, they refunded $187.31 on 3/4/2024 meaning the ABS repair was $1674.96. I'm still unsure if that is the correct amount. Repair order # [XXX]. Truck is now working properly when braking. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579896
Recall Date: Mar 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
Potential Consequences:
The contact owns a 2018 Ram 2500. The contact stated the antilock brake system light was on and it chimed. The contact stated the chiming was distracting and the contact was unaware if the brake system was functioning. The vehicle was taken to the dealer and was informed the part to repair was on backorder for 6 months. The contact returned to the dealer and the part was on back order for another 4 months. The contact stated the part had been back ordered for a timeframe of 13 months. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2018 Ram 2500. The contact stated the antilock brake system light was on and it chimed. The contact stated the chiming was distracting and the contact was unaware if the brake system was functioning. The vehicle was taken to the dealer and was informed the part to repair was on backorder for 6 months. The contact returned to the dealer and the part was on back order for another 4 months. The contact stated the part had been back ordered for a timeframe of 13 months. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2018 Ram 2500. The contact stated the antilock brake system light was on and it chimed. The contact stated the chiming was distracting and the contact was unaware if the brake system was functioning. The vehicle was taken to the dealer and was informed the part to repair was on backorder for 6 months. The contact returned to the dealer and the part was on back order for another 4 months. The contact stated the part had been back ordered for a timeframe of 13 months. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000.
Mfg Campaign: 11579977
Recall Date: Mar 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, AIR:ANTILOCK
Potential Consequences:
The contact owns a 2018 Ram 2500. The contact stated the antilock brake system light was on and it chimed. The contact stated the chiming was distracting and the contact was unaware if the brake system was functioning. The vehicle was taken to the dealer and was informed the part to repair was on backorder for 6 months. The contact returned to the dealer and the part was on back order for another 4 months. The contact stated the part had been back ordered for a timeframe of 13 months. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2018 Ram 2500. The contact stated the antilock brake system light was on and it chimed. The contact stated the chiming was distracting and the contact was unaware if the brake system was functioning. The vehicle was taken to the dealer and was informed the part to repair was on backorder for 6 months. The contact returned to the dealer and the part was on back order for another 4 months. The contact stated the part had been back ordered for a timeframe of 13 months. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2018 Ram 2500. The contact stated the antilock brake system light was on and it chimed. The contact stated the chiming was distracting and the contact was unaware if the brake system was functioning. The vehicle was taken to the dealer and was informed the part to repair was on backorder for 6 months. The contact returned to the dealer and the part was on back order for another 4 months. The contact stated the part had been back ordered for a timeframe of 13 months. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000.
Mfg Campaign: 11579977
Recall Date: Mar 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Our antisocial brake modele has been out since November 2023.The light keeps coming on. We had it checked with a diagnostic check twice and it was confirmed. The dealer cannot get the part and we have tried to escalate the problem through Chrysler, they refuse to do so. The mechanics can not tell us it is safe to drive so we are barely driving the truck. We are afraid we won't have brakes and if we are in an accident, it wouldn't be covered . They can't get the part and told us that they had more than 4,000 on backorder from our dealership. This is not covered and we have to pay over 450.00 just for the part and they can't even get it in.
Corrective Action:
Our antisocial brake modele has been out since November 2023.The light keeps coming on. We had it checked with a diagnostic check twice and it was confirmed. The dealer cannot get the part and we have tried to escalate the problem through Chrysler, they refuse to do so. The mechanics can not tell us it is safe to drive so we are barely driving the truck. We are afraid we won't have brakes and if we are in an accident, it wouldn't be covered . They can't get the part and told us that they had more than 4,000 on backorder from our dealership. This is not covered and we have to pay over 450.00 just for the part and they can't even get it in.
Additional Notes:
Our antisocial brake modele has been out since November 2023.The light keeps coming on. We had it checked with a diagnostic check twice and it was confirmed. The dealer cannot get the part and we have tried to escalate the problem through Chrysler, they refuse to do so. The mechanics can not tell us it is safe to drive so we are barely driving the truck. We are afraid we won't have brakes and if we are in an accident, it wouldn't be covered . They can't get the part and told us that they had more than 4,000 on backorder from our dealership. This is not covered and we have to pay over 450.00 just for the part and they can't even get it in.
Mfg Campaign: 11579725
Recall Date: Mar 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS / Traction control disabled dash lights flashing.
Corrective Action:
ABS / Traction control disabled dash lights flashing.
Additional Notes:
ABS / Traction control disabled dash lights flashing.
Mfg Campaign: 11579767
Recall Date: Mar 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
When taking off initially with the truck sometimes within the first 30 seconds of moving there is two yellow lights that come on the dash, while the center text window displays service brake system. The stored MIL code is C0020-01. Also when going over bumps in the road the message will also return. Sometimes it stays on, and I do not have the ability to use cruise control. One time I was driving on the freeway and the surface was wet, as it had been raining. I needed to slow down rapidly because there was a sudden change in traffic. I went to hit the brakes and the truck had locked up the wheels, and then after the same lights and text were displayed.
Corrective Action:
When taking off initially with the truck sometimes within the first 30 seconds of moving there is two yellow lights that come on the dash, while the center text window displays service brake system. The stored MIL code is C0020-01. Also when going over bumps in the road the message will also return. Sometimes it stays on, and I do not have the ability to use cruise control. One time I was driving on the freeway and the surface was wet, as it had been raining. I needed to slow down rapidly because there was a sudden change in traffic. I went to hit the brakes and the truck had locked up the wheels, and then after the same lights and text were displayed.
Additional Notes:
When taking off initially with the truck sometimes within the first 30 seconds of moving there is two yellow lights that come on the dash, while the center text window displays service brake system. The stored MIL code is C0020-01. Also when going over bumps in the road the message will also return. Sometimes it stays on, and I do not have the ability to use cruise control. One time I was driving on the freeway and the surface was wet, as it had been raining. I needed to slow down rapidly because there was a sudden change in traffic. I went to hit the brakes and the truck had locked up the wheels, and then after the same lights and text were displayed.
Mfg Campaign: 11579832
Recall Date: Mar 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
When taking off initially with the truck sometimes within the first 30 seconds of moving there is two yellow lights that come on the dash, while the center text window displays service brake system. The stored MIL code is C0020-01. Also when going over bumps in the road the message will also return. Sometimes it stays on, and I do not have the ability to use cruise control. One time I was driving on the freeway and the surface was wet, as it had been raining. I needed to slow down rapidly because there was a sudden change in traffic. I went to hit the brakes and the truck had locked up the wheels, and then after the same lights and text were displayed.
Corrective Action:
When taking off initially with the truck sometimes within the first 30 seconds of moving there is two yellow lights that come on the dash, while the center text window displays service brake system. The stored MIL code is C0020-01. Also when going over bumps in the road the message will also return. Sometimes it stays on, and I do not have the ability to use cruise control. One time I was driving on the freeway and the surface was wet, as it had been raining. I needed to slow down rapidly because there was a sudden change in traffic. I went to hit the brakes and the truck had locked up the wheels, and then after the same lights and text were displayed.
Additional Notes:
When taking off initially with the truck sometimes within the first 30 seconds of moving there is two yellow lights that come on the dash, while the center text window displays service brake system. The stored MIL code is C0020-01. Also when going over bumps in the road the message will also return. Sometimes it stays on, and I do not have the ability to use cruise control. One time I was driving on the freeway and the surface was wet, as it had been raining. I needed to slow down rapidly because there was a sudden change in traffic. I went to hit the brakes and the truck had locked up the wheels, and then after the same lights and text were displayed.
Mfg Campaign: 11579832
Recall Date: Mar 27, 2024
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