Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y55
Recall Date: Aug 12, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W58
Recall Date: Aug 13, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VB1
Recall Date: Oct 24, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Ram 1500 pickup trucks. The rear driveshaft may have an incomplete weld fusion between the tube and tube yoke, which may lead to weld cracking or the driveshaft fracturing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V48
Recall Date: Apr 25, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 RAM 1500 trucks. The rear differential may have been insufficiently filled, possibly resulting in its failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U88
Recall Date: Aug 23, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Consumer Complaints
787 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My complaint is with the infotainment system 8.4 uconnect screen delaminating. This delamination is causing ghost touches on the screen. It causes the A/C and heat to switch on and off. Changes the ride height on my air ride to adjust. Has made random phone calls when connected to my phone, changes radio stations. Almost every system in the truck is controlled from the radio screen and it cam and has changes things while driving cause distractions and possible unsafe actions to occur. To me this product is u safe when the delamination of the screen happens. Please help
Corrective Action:
My complaint is with the infotainment system 8.4 uconnect screen delaminating. This delamination is causing ghost touches on the screen. It causes the A/C and heat to switch on and off. Changes the ride height on my air ride to adjust. Has made random phone calls when connected to my phone, changes radio stations. Almost every system in the truck is controlled from the radio screen and it cam and has changes things while driving cause distractions and possible unsafe actions to occur. To me this product is u safe when the delamination of the screen happens. Please help
Additional Notes:
My complaint is with the infotainment system 8.4 uconnect screen delaminating. This delamination is causing ghost touches on the screen. It causes the A/C and heat to switch on and off. Changes the ride height on my air ride to adjust. Has made random phone calls when connected to my phone, changes radio stations. Almost every system in the truck is controlled from the radio screen and it cam and has changes things while driving cause distractions and possible unsafe actions to occur. To me this product is u safe when the delamination of the screen happens. Please help
Mfg Campaign: 11448225
Recall Date: Jan 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Cruise control on 65mph going down hill. Transmission dropped into a lower gear. Vehicle immediately slowed down immediately by probably 20-30 mph. Everything in vehicle was thrown forward. I struggled to keep control and thought I was going to roll and crash off of roadway, or hit another vehicle. This was not a problem for two years, until June of this year. Driven the same stretch of highway a dozen times without incident. 21,000 on vehicle now. I took the RAM tech for a ride to reproduce the incident. Did it on a small hill at 25-30mph and reproduced the problem several times at the same location of the hill. Transmission drops into lower gear, makes a kind of grinding or similar noise. Then it stays in this lower gear straining until the brake is pushed to turn cruise off. Told him of losing control on big hill and nearly crashing. No warning lights or warning of any kind. Their response that a slight speed change is BS. 65mph to 30 or what it was in a couple seconds is not slight. It also states temporary. Even with the tech seeing it, it is not temporary. You have to push the brake to get it back into the right gear. At 30mph on test runs. Losing control of vehicle and they come up with this. You can inspect my vehicle. No sales rep ever mentioned that you shouldn't use cruise control on a hill. What a scam. Not happy with my RAM purchase now.
Corrective Action:
Cruise control on 65mph going down hill. Transmission dropped into a lower gear. Vehicle immediately slowed down immediately by probably 20-30 mph. Everything in vehicle was thrown forward. I struggled to keep control and thought I was going to roll and crash off of roadway, or hit another vehicle. This was not a problem for two years, until June of this year. Driven the same stretch of highway a dozen times without incident. 21,000 on vehicle now. I took the RAM tech for a ride to reproduce the incident. Did it on a small hill at 25-30mph and reproduced the problem several times at the same location of the hill. Transmission drops into lower gear, makes a kind of grinding or similar noise. Then it stays in this lower gear straining until the brake is pushed to turn cruise off. Told him of losing control on big hill and nearly crashing. No warning lights or warning of any kind. Their response that a slight speed change is BS. 65mph to 30 or what it was in a couple seconds is not slight. It also states temporary. Even with the tech seeing it, it is not temporary. You have to push the brake to get it back into the right gear. At 30mph on test runs. Losing control of vehicle and they come up with this. You can inspect my vehicle. No sales rep ever mentioned that you shouldn't use cruise control on a hill. What a scam. Not happy with my RAM purchase now.
Additional Notes:
Cruise control on 65mph going down hill. Transmission dropped into a lower gear. Vehicle immediately slowed down immediately by probably 20-30 mph. Everything in vehicle was thrown forward. I struggled to keep control and thought I was going to roll and crash off of roadway, or hit another vehicle. This was not a problem for two years, until June of this year. Driven the same stretch of highway a dozen times without incident. 21,000 on vehicle now. I took the RAM tech for a ride to reproduce the incident. Did it on a small hill at 25-30mph and reproduced the problem several times at the same location of the hill. Transmission drops into lower gear, makes a kind of grinding or similar noise. Then it stays in this lower gear straining until the brake is pushed to turn cruise off. Told him of losing control on big hill and nearly crashing. No warning lights or warning of any kind. Their response that a slight speed change is BS. 65mph to 30 or what it was in a couple seconds is not slight. It also states temporary. Even with the tech seeing it, it is not temporary. You have to push the brake to get it back into the right gear. At 30mph on test runs. Losing control of vehicle and they come up with this. You can inspect my vehicle. No sales rep ever mentioned that you shouldn't use cruise control on a hill. What a scam. Not happy with my RAM purchase now.
Mfg Campaign: 11444873
Recall Date: Dec 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? BLUE SCREEN ON BACKUP CAMERA OR SEVERELY DISTORTED PICTURE How was your safety or the safety of others put at risk? INCREASED BLIND SPOTS AND MORE DIFFICULT TO JUDGE DISTANCE. Has the problem been reproduced or confirmed by a dealer or independent service center? NO. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. WITHIN THE LAST 6 MONTHS. MORE FREQUENT WHEN IT RAINS.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? BLUE SCREEN ON BACKUP CAMERA OR SEVERELY DISTORTED PICTURE How was your safety or the safety of others put at risk? INCREASED BLIND SPOTS AND MORE DIFFICULT TO JUDGE DISTANCE. Has the problem been reproduced or confirmed by a dealer or independent service center? NO. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. WITHIN THE LAST 6 MONTHS. MORE FREQUENT WHEN IT RAINS.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? BLUE SCREEN ON BACKUP CAMERA OR SEVERELY DISTORTED PICTURE How was your safety or the safety of others put at risk? INCREASED BLIND SPOTS AND MORE DIFFICULT TO JUDGE DISTANCE. Has the problem been reproduced or confirmed by a dealer or independent service center? NO. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. WITHIN THE LAST 6 MONTHS. MORE FREQUENT WHEN IT RAINS.
Mfg Campaign: 11444367
Recall Date: Dec 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: CAMERA SYSTEM
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? BLUE SCREEN ON BACKUP CAMERA OR SEVERELY DISTORTED PICTURE How was your safety or the safety of others put at risk? INCREASED BLIND SPOTS AND MORE DIFFICULT TO JUDGE DISTANCE. Has the problem been reproduced or confirmed by a dealer or independent service center? NO. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. WITHIN THE LAST 6 MONTHS. MORE FREQUENT WHEN IT RAINS.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? BLUE SCREEN ON BACKUP CAMERA OR SEVERELY DISTORTED PICTURE How was your safety or the safety of others put at risk? INCREASED BLIND SPOTS AND MORE DIFFICULT TO JUDGE DISTANCE. Has the problem been reproduced or confirmed by a dealer or independent service center? NO. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. WITHIN THE LAST 6 MONTHS. MORE FREQUENT WHEN IT RAINS.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? BLUE SCREEN ON BACKUP CAMERA OR SEVERELY DISTORTED PICTURE How was your safety or the safety of others put at risk? INCREASED BLIND SPOTS AND MORE DIFFICULT TO JUDGE DISTANCE. Has the problem been reproduced or confirmed by a dealer or independent service center? NO. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO. WITHIN THE LAST 6 MONTHS. MORE FREQUENT WHEN IT RAINS.
Mfg Campaign: 11444367
Recall Date: Dec 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When filling up with gas, it will not fill up without the causing the nozzle's safety switch to continually auto shut off(clicking off). Meaning I have to barely squeeze the nozzle so fuel barely flows into the gas cap slot taking 20-30 minutes to fill up because I can not set the lock on the gas pump nozzle to automatic flow. This is happening at all Gas stations so it is not an issue with the shape of a specific stations pump nozzle. The colder the weather the worse this is. Took in to dealer for a maintenance to see if it was just the float, but the stated to me without them further looking into the problem and having to charge me, it appears it could mean a full fuel tank replacement. My truck is only a 2018 and only has 56,000 miles on it so to me this shouldn't be happening. This started last November 2019.
Corrective Action:
When filling up with gas, it will not fill up without the causing the nozzle's safety switch to continually auto shut off(clicking off). Meaning I have to barely squeeze the nozzle so fuel barely flows into the gas cap slot taking 20-30 minutes to fill up because I can not set the lock on the gas pump nozzle to automatic flow. This is happening at all Gas stations so it is not an issue with the shape of a specific stations pump nozzle. The colder the weather the worse this is. Took in to dealer for a maintenance to see if it was just the float, but the stated to me without them further looking into the problem and having to charge me, it appears it could mean a full fuel tank replacement. My truck is only a 2018 and only has 56,000 miles on it so to me this shouldn't be happening. This started last November 2019.
Additional Notes:
When filling up with gas, it will not fill up without the causing the nozzle's safety switch to continually auto shut off(clicking off). Meaning I have to barely squeeze the nozzle so fuel barely flows into the gas cap slot taking 20-30 minutes to fill up because I can not set the lock on the gas pump nozzle to automatic flow. This is happening at all Gas stations so it is not an issue with the shape of a specific stations pump nozzle. The colder the weather the worse this is. Took in to dealer for a maintenance to see if it was just the float, but the stated to me without them further looking into the problem and having to charge me, it appears it could mean a full fuel tank replacement. My truck is only a 2018 and only has 56,000 miles on it so to me this shouldn't be happening. This started last November 2019.
Mfg Campaign: 11444478
Recall Date: Dec 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
- What component or system failed or malfunctioned, and is it available for inspection upon request? - The entire touch screen feature has failed in the vehicle. This has affected the navigation, radio, back-up camera, climate, etc. control in the vehicle. The system also unpredictably crashes completely, mid transit. It is available for inspection upon request. Also, the switches governing the operation of the front row windows has sporadically failed at times (unrelated to the center console, but a clear electrical issue). - How was your safety or the safety of others put at risk? The entire system affecting the items listed above crashes mid transit. If I were backing up, my visibility would be lost completely. If there was an emergency vehicle, I may not hear instructions from that vehicle as I would not be able to turn down the volume to my radio. If I were using the navigational features of the car, when it crashes, it may cause injury to myself, my passengers or others. When window functionality is lost, elements are able to enter the cab which may affect driver performance. - Has the problem been reproduced or confirmed by a dealer or independent service center? Service appointment to address these issues scheduled for Jan. 7, 2022. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Service appointment to address these issues scheduled for Jan. 7, 2022. - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Corrective Action:
- What component or system failed or malfunctioned, and is it available for inspection upon request? - The entire touch screen feature has failed in the vehicle. This has affected the navigation, radio, back-up camera, climate, etc. control in the vehicle. The system also unpredictably crashes completely, mid transit. It is available for inspection upon request. Also, the switches governing the operation of the front row windows has sporadically failed at times (unrelated to the center console, but a clear electrical issue). - How was your safety or the safety of others put at risk? The entire system affecting the items listed above crashes mid transit. If I were backing up, my visibility would be lost completely. If there was an emergency vehicle, I may not hear instructions from that vehicle as I would not be able to turn down the volume to my radio. If I were using the navigational features of the car, when it crashes, it may cause injury to myself, my passengers or others. When window functionality is lost, elements are able to enter the cab which may affect driver performance. - Has the problem been reproduced or confirmed by a dealer or independent service center? Service appointment to address these issues scheduled for Jan. 7, 2022. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Service appointment to address these issues scheduled for Jan. 7, 2022. - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Additional Notes:
- What component or system failed or malfunctioned, and is it available for inspection upon request? - The entire touch screen feature has failed in the vehicle. This has affected the navigation, radio, back-up camera, climate, etc. control in the vehicle. The system also unpredictably crashes completely, mid transit. It is available for inspection upon request. Also, the switches governing the operation of the front row windows has sporadically failed at times (unrelated to the center console, but a clear electrical issue). - How was your safety or the safety of others put at risk? The entire system affecting the items listed above crashes mid transit. If I were backing up, my visibility would be lost completely. If there was an emergency vehicle, I may not hear instructions from that vehicle as I would not be able to turn down the volume to my radio. If I were using the navigational features of the car, when it crashes, it may cause injury to myself, my passengers or others. When window functionality is lost, elements are able to enter the cab which may affect driver performance. - Has the problem been reproduced or confirmed by a dealer or independent service center? Service appointment to address these issues scheduled for Jan. 7, 2022. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Service appointment to address these issues scheduled for Jan. 7, 2022. - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Mfg Campaign: 11443070
Recall Date: Dec 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2018 Ram 1500. The contact stated that after stopping the vehicle, it was discovered that the rear powered tailgate door had erroneously unlatched and came open. The vehicle was taken to the local dealer who diagnosed that the tailgate actuator was faulty and needed to be replaced. The contact indicated that the vehicle was previously serviced in July 2021 under the NHTSA Campaign Number: 19V347000 (Latches/Locks/Linkages) to prevent the failure however, the failure still occurred. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ram 1500. The contact stated that after stopping the vehicle, it was discovered that the rear powered tailgate door had erroneously unlatched and came open. The vehicle was taken to the local dealer who diagnosed that the tailgate actuator was faulty and needed to be replaced. The contact indicated that the vehicle was previously serviced in July 2021 under the NHTSA Campaign Number: 19V347000 (Latches/Locks/Linkages) to prevent the failure however, the failure still occurred. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ram 1500. The contact stated that after stopping the vehicle, it was discovered that the rear powered tailgate door had erroneously unlatched and came open. The vehicle was taken to the local dealer who diagnosed that the tailgate actuator was faulty and needed to be replaced. The contact indicated that the vehicle was previously serviced in July 2021 under the NHTSA Campaign Number: 19V347000 (Latches/Locks/Linkages) to prevent the failure however, the failure still occurred. The failure mileage was unknown.
Mfg Campaign: 11442255
Recall Date: Dec 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My trucks display flickers in & out if I'm using GPS it changes flickers to other settings in display on it's own it makes phone call changes directions,changes control settings all by it self even if I turn off display settings it goes on by it self it is happening to many others who own the same year ram trucks this is a serious life threatening endangerment I almost have gotten into 4 accidents myself
Corrective Action:
My trucks display flickers in & out if I'm using GPS it changes flickers to other settings in display on it's own it makes phone call changes directions,changes control settings all by it self even if I turn off display settings it goes on by it self it is happening to many others who own the same year ram trucks this is a serious life threatening endangerment I almost have gotten into 4 accidents myself
Additional Notes:
My trucks display flickers in & out if I'm using GPS it changes flickers to other settings in display on it's own it makes phone call changes directions,changes control settings all by it self even if I turn off display settings it goes on by it self it is happening to many others who own the same year ram trucks this is a serious life threatening endangerment I almost have gotten into 4 accidents myself
Mfg Campaign: 11442334
Recall Date: Dec 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My trucks display flickers in & out if I'm using GPS it changes flickers to other settings in display on it's own it makes phone call changes directions,changes control settings all by it self even if I turn off display settings it goes on by it self it is happening to many others who own the same year ram trucks this is a serious life threatening endangerment I almost have gotten into 4 accidents myself
Corrective Action:
My trucks display flickers in & out if I'm using GPS it changes flickers to other settings in display on it's own it makes phone call changes directions,changes control settings all by it self even if I turn off display settings it goes on by it self it is happening to many others who own the same year ram trucks this is a serious life threatening endangerment I almost have gotten into 4 accidents myself
Additional Notes:
My trucks display flickers in & out if I'm using GPS it changes flickers to other settings in display on it's own it makes phone call changes directions,changes control settings all by it self even if I turn off display settings it goes on by it self it is happening to many others who own the same year ram trucks this is a serious life threatening endangerment I almost have gotten into 4 accidents myself
Mfg Campaign: 11442334
Recall Date: Dec 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My trucks display flickers in & out if I'm using GPS it changes flickers to other settings in display on it's own it makes phone call changes directions,changes control settings all by it self even if I turn off display settings it goes on by it self it is happening to many others who own the same year ram trucks this is a serious life threatening endangerment I almost have gotten into 4 accidents myself
Corrective Action:
My trucks display flickers in & out if I'm using GPS it changes flickers to other settings in display on it's own it makes phone call changes directions,changes control settings all by it self even if I turn off display settings it goes on by it self it is happening to many others who own the same year ram trucks this is a serious life threatening endangerment I almost have gotten into 4 accidents myself
Additional Notes:
My trucks display flickers in & out if I'm using GPS it changes flickers to other settings in display on it's own it makes phone call changes directions,changes control settings all by it self even if I turn off display settings it goes on by it self it is happening to many others who own the same year ram trucks this is a serious life threatening endangerment I almost have gotten into 4 accidents myself
Mfg Campaign: 11442334
Recall Date: Dec 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When for gas at wawa pump got stuck in my truck would not come out sat for 5 hours until we got it out
Corrective Action:
When for gas at wawa pump got stuck in my truck would not come out sat for 5 hours until we got it out
Additional Notes:
When for gas at wawa pump got stuck in my truck would not come out sat for 5 hours until we got it out
Mfg Campaign: 11442337
Recall Date: Dec 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The radio u- connect system is constantly malfunctioning, you cannot turn off screen, or sound. I glitches almost continually which has caused the screen to get super hot to the touch, which has caused screen separation because of the heat. The glitching is so distracting to the driver, that it is very dangerous to drive. I took to our local dealer who stated it was very common for this year. At the time of this visit my mileage had reached 36,700, which they state is 700 miles out of warranty. Also I had to disconnect my phone from the system because it would not let my call my family during an emergency. I literally had to turn off my truck and walk away from my vehicle to be able to call them. I travel alone often, and I’m unable to use my phone while in the truck. It will put my family on hold, and will fight me to keep it off hold. It also randomly calls, anyone in my phone book, them switches. There have been multiple times then the screen doesn’t allow me to change anything. I have went on the computer and there are plenty of similar experiences by others, shown in video. Their screen are also separated. I’m afraid my car will catch on fire. This is a very serious situation and I’m trying to find a resolution. My husband refuses to drive it long distances do to the distraction it presents. I do have videos documenting the distraction, and have included a picture that shows how the heat has causes the screen to separate, and the screen conflict. Ram is aware that this is an issue, and the danger that this presents. They need to address this immediately, this is very dangerous. Thank you in advance for your attention to this matter.
Corrective Action:
The radio u- connect system is constantly malfunctioning, you cannot turn off screen, or sound. I glitches almost continually which has caused the screen to get super hot to the touch, which has caused screen separation because of the heat. The glitching is so distracting to the driver, that it is very dangerous to drive. I took to our local dealer who stated it was very common for this year. At the time of this visit my mileage had reached 36,700, which they state is 700 miles out of warranty. Also I had to disconnect my phone from the system because it would not let my call my family during an emergency. I literally had to turn off my truck and walk away from my vehicle to be able to call them. I travel alone often, and I’m unable to use my phone while in the truck. It will put my family on hold, and will fight me to keep it off hold. It also randomly calls, anyone in my phone book, them switches. There have been multiple times then the screen doesn’t allow me to change anything. I have went on the computer and there are plenty of similar experiences by others, shown in video. Their screen are also separated. I’m afraid my car will catch on fire. This is a very serious situation and I’m trying to find a resolution. My husband refuses to drive it long distances do to the distraction it presents. I do have videos documenting the distraction, and have included a picture that shows how the heat has causes the screen to separate, and the screen conflict. Ram is aware that this is an issue, and the danger that this presents. They need to address this immediately, this is very dangerous. Thank you in advance for your attention to this matter.
Additional Notes:
The radio u- connect system is constantly malfunctioning, you cannot turn off screen, or sound. I glitches almost continually which has caused the screen to get super hot to the touch, which has caused screen separation because of the heat. The glitching is so distracting to the driver, that it is very dangerous to drive. I took to our local dealer who stated it was very common for this year. At the time of this visit my mileage had reached 36,700, which they state is 700 miles out of warranty. Also I had to disconnect my phone from the system because it would not let my call my family during an emergency. I literally had to turn off my truck and walk away from my vehicle to be able to call them. I travel alone often, and I’m unable to use my phone while in the truck. It will put my family on hold, and will fight me to keep it off hold. It also randomly calls, anyone in my phone book, them switches. There have been multiple times then the screen doesn’t allow me to change anything. I have went on the computer and there are plenty of similar experiences by others, shown in video. Their screen are also separated. I’m afraid my car will catch on fire. This is a very serious situation and I’m trying to find a resolution. My husband refuses to drive it long distances do to the distraction it presents. I do have videos documenting the distraction, and have included a picture that shows how the heat has causes the screen to separate, and the screen conflict. Ram is aware that this is an issue, and the danger that this presents. They need to address this immediately, this is very dangerous. Thank you in advance for your attention to this matter.
Mfg Campaign: 11441994
Recall Date: Nov 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ram 1500. The contact received notification of NHTSA Campaign Number: 19V757000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Ram 1500. The contact received notification of NHTSA Campaign Number: 19V757000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Ram 1500. The contact received notification of NHTSA Campaign Number: 19V757000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11441718
Recall Date: Nov 26, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ram 1500. The contact received a notification for NHTSA Campaign Number: 19V757000 (Engine and Engine Cooling). The dealer had been notified about the recall; however, the contact was informed that the parts were on backorder. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Ram 1500. The contact received a notification for NHTSA Campaign Number: 19V757000 (Engine and Engine Cooling). The dealer had been notified about the recall; however, the contact was informed that the parts were on backorder. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Ram 1500. The contact received a notification for NHTSA Campaign Number: 19V757000 (Engine and Engine Cooling). The dealer had been notified about the recall; however, the contact was informed that the parts were on backorder. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11441300
Recall Date: Nov 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
TIRES
Potential Consequences:
All 4 tires have cracks at or near the bead and getting worse. 22655 miles on the tires that were factory installed at truck purchase. P27560R20. Rotated every 8000 miles and pressure is checked weekly to maintain inflation.
Corrective Action:
All 4 tires have cracks at or near the bead and getting worse. 22655 miles on the tires that were factory installed at truck purchase. P27560R20. Rotated every 8000 miles and pressure is checked weekly to maintain inflation.
Additional Notes:
All 4 tires have cracks at or near the bead and getting worse. 22655 miles on the tires that were factory installed at truck purchase. P27560R20. Rotated every 8000 miles and pressure is checked weekly to maintain inflation.
Mfg Campaign: 11441195
Recall Date: Nov 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Ram 1500. The contact stated that while driving approximately 25 MPH, the power steering light suddenly illuminated and the message "Service Power Steering" was displayed. The contact was unable to turn the steering wheel in either direction. The vehicle was towed to the local dealer for service. No further information was available. The manufacturer was not yet notified. The failure mileage was 45,000.
Corrective Action:
The contact owns a 2018 Ram 1500. The contact stated that while driving approximately 25 MPH, the power steering light suddenly illuminated and the message "Service Power Steering" was displayed. The contact was unable to turn the steering wheel in either direction. The vehicle was towed to the local dealer for service. No further information was available. The manufacturer was not yet notified. The failure mileage was 45,000.
Additional Notes:
The contact owns a 2018 Ram 1500. The contact stated that while driving approximately 25 MPH, the power steering light suddenly illuminated and the message "Service Power Steering" was displayed. The contact was unable to turn the steering wheel in either direction. The vehicle was towed to the local dealer for service. No further information was available. The manufacturer was not yet notified. The failure mileage was 45,000.
Mfg Campaign: 11440696
Recall Date: Nov 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have received 2 service messages on the vehicle. The first says, "Service Electronic Braking System" and the second says, "Service Trailer Brake". Apparently, this is an ongoing and known issue to FCA with 2014-2018 trucks and they have refused to issue a recall. This issue is occurring in many trucks with very low miles. My truck has 28,000 miles and is only 4 days out of warranty, yet now I as the consumer am expected to pay for replacement of ABS components that are breaking extremely prematurely. This should be a recall, due to the long term and widespread nature of the known issue.
Corrective Action:
I have received 2 service messages on the vehicle. The first says, "Service Electronic Braking System" and the second says, "Service Trailer Brake". Apparently, this is an ongoing and known issue to FCA with 2014-2018 trucks and they have refused to issue a recall. This issue is occurring in many trucks with very low miles. My truck has 28,000 miles and is only 4 days out of warranty, yet now I as the consumer am expected to pay for replacement of ABS components that are breaking extremely prematurely. This should be a recall, due to the long term and widespread nature of the known issue.
Additional Notes:
I have received 2 service messages on the vehicle. The first says, "Service Electronic Braking System" and the second says, "Service Trailer Brake". Apparently, this is an ongoing and known issue to FCA with 2014-2018 trucks and they have refused to issue a recall. This issue is occurring in many trucks with very low miles. My truck has 28,000 miles and is only 4 days out of warranty, yet now I as the consumer am expected to pay for replacement of ABS components that are breaking extremely prematurely. This should be a recall, due to the long term and widespread nature of the known issue.
Mfg Campaign: 11440424
Recall Date: Nov 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have received 2 service messages on the vehicle. The first says, "Service Electronic Braking System" and the second says, "Service Trailer Brake". Apparently, this is an ongoing and known issue to FCA with 2014-2018 trucks and they have refused to issue a recall. This issue is occurring in many trucks with very low miles. My truck has 28,000 miles and is only 4 days out of warranty, yet now I as the consumer am expected to pay for replacement of ABS components that are breaking extremely prematurely. This should be a recall, due to the long term and widespread nature of the known issue.
Corrective Action:
I have received 2 service messages on the vehicle. The first says, "Service Electronic Braking System" and the second says, "Service Trailer Brake". Apparently, this is an ongoing and known issue to FCA with 2014-2018 trucks and they have refused to issue a recall. This issue is occurring in many trucks with very low miles. My truck has 28,000 miles and is only 4 days out of warranty, yet now I as the consumer am expected to pay for replacement of ABS components that are breaking extremely prematurely. This should be a recall, due to the long term and widespread nature of the known issue.
Additional Notes:
I have received 2 service messages on the vehicle. The first says, "Service Electronic Braking System" and the second says, "Service Trailer Brake". Apparently, this is an ongoing and known issue to FCA with 2014-2018 trucks and they have refused to issue a recall. This issue is occurring in many trucks with very low miles. My truck has 28,000 miles and is only 4 days out of warranty, yet now I as the consumer am expected to pay for replacement of ABS components that are breaking extremely prematurely. This should be a recall, due to the long term and widespread nature of the known issue.
Mfg Campaign: 11440424
Recall Date: Nov 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The glue that holds the screen on the uconnect screen is melting causing unwanted buttons to be pushed. I will be driving and the radio will start changing channels causing a distraction. Also when driving in cold weather I can’t use the heater or defroster because it automatically turns on the air conditioner.
Corrective Action:
The glue that holds the screen on the uconnect screen is melting causing unwanted buttons to be pushed. I will be driving and the radio will start changing channels causing a distraction. Also when driving in cold weather I can’t use the heater or defroster because it automatically turns on the air conditioner.
Additional Notes:
The glue that holds the screen on the uconnect screen is melting causing unwanted buttons to be pushed. I will be driving and the radio will start changing channels causing a distraction. Also when driving in cold weather I can’t use the heater or defroster because it automatically turns on the air conditioner.
Mfg Campaign: 11439997
Recall Date: Nov 10, 2021
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The glue that holds the screen on the uconnect screen is melting causing unwanted buttons to be pushed. I will be driving and the radio will start changing channels causing a distraction. Also when driving in cold weather I can’t use the heater or defroster because it automatically turns on the air conditioner.
Corrective Action:
The glue that holds the screen on the uconnect screen is melting causing unwanted buttons to be pushed. I will be driving and the radio will start changing channels causing a distraction. Also when driving in cold weather I can’t use the heater or defroster because it automatically turns on the air conditioner.
Additional Notes:
The glue that holds the screen on the uconnect screen is melting causing unwanted buttons to be pushed. I will be driving and the radio will start changing channels causing a distraction. Also when driving in cold weather I can’t use the heater or defroster because it automatically turns on the air conditioner.
Mfg Campaign: 11439997
Recall Date: Nov 10, 2021
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