Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y55
Recall Date: Aug 12, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W58
Recall Date: Aug 13, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VB1
Recall Date: Oct 24, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Ram 1500 pickup trucks. The rear driveshaft may have an incomplete weld fusion between the tube and tube yoke, which may lead to weld cracking or the driveshaft fracturing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V48
Recall Date: Apr 25, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 RAM 1500 trucks. The rear differential may have been insufficiently filled, possibly resulting in its failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U88
Recall Date: Aug 23, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Consumer Complaints
787 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2018 Ram 1500. The contact stated that the navigation system was dialing numbers independently. The contact stated that the air conditioner and heater were independently activating and deactivating. The vehicle was taken to the local dealer, who determined there was no indication of delamination to the screen. The vehicle was repaired. The manufacturer was contacted. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 38,472. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Ram 1500. The contact stated that the navigation system was dialing numbers independently. The contact stated that the air conditioner and heater were independently activating and deactivating. The vehicle was taken to the local dealer, who determined there was no indication of delamination to the screen. The vehicle was repaired. The manufacturer was contacted. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 38,472. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Ram 1500. The contact stated that the navigation system was dialing numbers independently. The contact stated that the air conditioner and heater were independently activating and deactivating. The vehicle was taken to the local dealer, who determined there was no indication of delamination to the screen. The vehicle was repaired. The manufacturer was contacted. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 38,472. VIN tool confirms parts not available.
Mfg Campaign: 11564641
Recall Date: Jan 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear window is defective from the manufacturer. My vehicle is taking in water from a faulty design where the window drain does work and pushes water back into the vehicle. I have young kids and there is mold everywhere. The MOPAR agent admitted the window is defective but only some of the VINs were offered a free replacement. Clearly, they didn't identify all vehicles because there are numerous complaints on forums and on NHTSA website. Please do the right thing and issue a recall and give your loyal customers their money back for your faulty design. In addition, there is no ETA on the replacement glass which means that this is a widespread issue and MOPAR can't manufacture enough replacement rear windows.
Corrective Action:
The rear window is defective from the manufacturer. My vehicle is taking in water from a faulty design where the window drain does work and pushes water back into the vehicle. I have young kids and there is mold everywhere. The MOPAR agent admitted the window is defective but only some of the VINs were offered a free replacement. Clearly, they didn't identify all vehicles because there are numerous complaints on forums and on NHTSA website. Please do the right thing and issue a recall and give your loyal customers their money back for your faulty design. In addition, there is no ETA on the replacement glass which means that this is a widespread issue and MOPAR can't manufacture enough replacement rear windows.
Additional Notes:
The rear window is defective from the manufacturer. My vehicle is taking in water from a faulty design where the window drain does work and pushes water back into the vehicle. I have young kids and there is mold everywhere. The MOPAR agent admitted the window is defective but only some of the VINs were offered a free replacement. Clearly, they didn't identify all vehicles because there are numerous complaints on forums and on NHTSA website. Please do the right thing and issue a recall and give your loyal customers their money back for your faulty design. In addition, there is no ETA on the replacement glass which means that this is a widespread issue and MOPAR can't manufacture enough replacement rear windows.
Mfg Campaign: 11564682
Recall Date: Jan 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The rear window is defective from the manufacturer. My vehicle is taking in water from a faulty design where the window drain does work and pushes water back into the vehicle. I have young kids and there is mold everywhere. The MOPAR agent admitted the window is defective but only some of the VINs were offered a free replacement. Clearly, they didn't identify all vehicles because there are numerous complaints on forums and on NHTSA website. Please do the right thing and issue a recall and give your loyal customers their money back for your faulty design. In addition, there is no ETA on the replacement glass which means that this is a widespread issue and MOPAR can't manufacture enough replacement rear windows.
Corrective Action:
The rear window is defective from the manufacturer. My vehicle is taking in water from a faulty design where the window drain does work and pushes water back into the vehicle. I have young kids and there is mold everywhere. The MOPAR agent admitted the window is defective but only some of the VINs were offered a free replacement. Clearly, they didn't identify all vehicles because there are numerous complaints on forums and on NHTSA website. Please do the right thing and issue a recall and give your loyal customers their money back for your faulty design. In addition, there is no ETA on the replacement glass which means that this is a widespread issue and MOPAR can't manufacture enough replacement rear windows.
Additional Notes:
The rear window is defective from the manufacturer. My vehicle is taking in water from a faulty design where the window drain does work and pushes water back into the vehicle. I have young kids and there is mold everywhere. The MOPAR agent admitted the window is defective but only some of the VINs were offered a free replacement. Clearly, they didn't identify all vehicles because there are numerous complaints on forums and on NHTSA website. Please do the right thing and issue a recall and give your loyal customers their money back for your faulty design. In addition, there is no ETA on the replacement glass which means that this is a widespread issue and MOPAR can't manufacture enough replacement rear windows.
Mfg Campaign: 11564682
Recall Date: Jan 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
There is a visible defect in the touch screen of the infotainment unit, which seems to be progressing in a top down direction. I suspect that the touch screen is delaminating and the electrical characteristics of the unit are degrading. The unit now "self-selects" and changes radio settings (FM to AM, or station), or screens (navigation, to CarPlay, to comfort settings, to...). Any and all features selectable through the touch screen, are accessible and changeable randomly; navigation screens and destination changes via both CarPlay and the onboard navigation system; windshield wiper/rain detection settings; high-beam auto dim on/off; parking assist; HVAC temperature, vent selection controls and fan speed; windshield and side mirror defroster; trailer setting selection. So far driver distraction has presented the primary risk. I have experienced the unit self-selecting/changing selections at a rate of approximately 5 selections per second, too fast to keep up with while parked or driving. I am concerned that parking assist features could be turned off or warning volumes changed without my knowledge. If towing a trailer, having the trailer braking options changed or having a different trailer selected could be dangerous. Power relays are also being switched rapidly. My issue has not been confirmed by a dealer or independent service center, but there are numerous Youtube postings documenting the issue. My vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps or messages. The first symptom was the undesired stopping of podcasts or changing of episodes. The problem became prominent approximately 12/14/2023 and has persisted. On [XXX] while driving on [XXX] in southern California the unit dialed and connected to the 911 operator twice and terminated both calls without my choosing to do so. Similarly outgoing emergency calls could be cancelled without completion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Corrective Action:
There is a visible defect in the touch screen of the infotainment unit, which seems to be progressing in a top down direction. I suspect that the touch screen is delaminating and the electrical characteristics of the unit are degrading. The unit now "self-selects" and changes radio settings (FM to AM, or station), or screens (navigation, to CarPlay, to comfort settings, to...). Any and all features selectable through the touch screen, are accessible and changeable randomly; navigation screens and destination changes via both CarPlay and the onboard navigation system; windshield wiper/rain detection settings; high-beam auto dim on/off; parking assist; HVAC temperature, vent selection controls and fan speed; windshield and side mirror defroster; trailer setting selection. So far driver distraction has presented the primary risk. I have experienced the unit self-selecting/changing selections at a rate of approximately 5 selections per second, too fast to keep up with while parked or driving. I am concerned that parking assist features could be turned off or warning volumes changed without my knowledge. If towing a trailer, having the trailer braking options changed or having a different trailer selected could be dangerous. Power relays are also being switched rapidly. My issue has not been confirmed by a dealer or independent service center, but there are numerous Youtube postings documenting the issue. My vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps or messages. The first symptom was the undesired stopping of podcasts or changing of episodes. The problem became prominent approximately 12/14/2023 and has persisted. On [XXX] while driving on [XXX] in southern California the unit dialed and connected to the 911 operator twice and terminated both calls without my choosing to do so. Similarly outgoing emergency calls could be cancelled without completion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Additional Notes:
There is a visible defect in the touch screen of the infotainment unit, which seems to be progressing in a top down direction. I suspect that the touch screen is delaminating and the electrical characteristics of the unit are degrading. The unit now "self-selects" and changes radio settings (FM to AM, or station), or screens (navigation, to CarPlay, to comfort settings, to...). Any and all features selectable through the touch screen, are accessible and changeable randomly; navigation screens and destination changes via both CarPlay and the onboard navigation system; windshield wiper/rain detection settings; high-beam auto dim on/off; parking assist; HVAC temperature, vent selection controls and fan speed; windshield and side mirror defroster; trailer setting selection. So far driver distraction has presented the primary risk. I have experienced the unit self-selecting/changing selections at a rate of approximately 5 selections per second, too fast to keep up with while parked or driving. I am concerned that parking assist features could be turned off or warning volumes changed without my knowledge. If towing a trailer, having the trailer braking options changed or having a different trailer selected could be dangerous. Power relays are also being switched rapidly. My issue has not been confirmed by a dealer or independent service center, but there are numerous Youtube postings documenting the issue. My vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps or messages. The first symptom was the undesired stopping of podcasts or changing of episodes. The problem became prominent approximately 12/14/2023 and has persisted. On [XXX] while driving on [XXX] in southern California the unit dialed and connected to the 911 operator twice and terminated both calls without my choosing to do so. Similarly outgoing emergency calls could be cancelled without completion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Mfg Campaign: 11564081
Recall Date: Jan 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
There is a visible defect in the touch screen of the infotainment unit, which seems to be progressing in a top down direction. I suspect that the touch screen is delaminating and the electrical characteristics of the unit are degrading. The unit now "self-selects" and changes radio settings (FM to AM, or station), or screens (navigation, to CarPlay, to comfort settings, to...). Any and all features selectable through the touch screen, are accessible and changeable randomly; navigation screens and destination changes via both CarPlay and the onboard navigation system; windshield wiper/rain detection settings; high-beam auto dim on/off; parking assist; HVAC temperature, vent selection controls and fan speed; windshield and side mirror defroster; trailer setting selection. So far driver distraction has presented the primary risk. I have experienced the unit self-selecting/changing selections at a rate of approximately 5 selections per second, too fast to keep up with while parked or driving. I am concerned that parking assist features could be turned off or warning volumes changed without my knowledge. If towing a trailer, having the trailer braking options changed or having a different trailer selected could be dangerous. Power relays are also being switched rapidly. My issue has not been confirmed by a dealer or independent service center, but there are numerous Youtube postings documenting the issue. My vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps or messages. The first symptom was the undesired stopping of podcasts or changing of episodes. The problem became prominent approximately 12/14/2023 and has persisted. On [XXX] while driving on [XXX] in southern California the unit dialed and connected to the 911 operator twice and terminated both calls without my choosing to do so. Similarly outgoing emergency calls could be cancelled without completion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Corrective Action:
There is a visible defect in the touch screen of the infotainment unit, which seems to be progressing in a top down direction. I suspect that the touch screen is delaminating and the electrical characteristics of the unit are degrading. The unit now "self-selects" and changes radio settings (FM to AM, or station), or screens (navigation, to CarPlay, to comfort settings, to...). Any and all features selectable through the touch screen, are accessible and changeable randomly; navigation screens and destination changes via both CarPlay and the onboard navigation system; windshield wiper/rain detection settings; high-beam auto dim on/off; parking assist; HVAC temperature, vent selection controls and fan speed; windshield and side mirror defroster; trailer setting selection. So far driver distraction has presented the primary risk. I have experienced the unit self-selecting/changing selections at a rate of approximately 5 selections per second, too fast to keep up with while parked or driving. I am concerned that parking assist features could be turned off or warning volumes changed without my knowledge. If towing a trailer, having the trailer braking options changed or having a different trailer selected could be dangerous. Power relays are also being switched rapidly. My issue has not been confirmed by a dealer or independent service center, but there are numerous Youtube postings documenting the issue. My vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps or messages. The first symptom was the undesired stopping of podcasts or changing of episodes. The problem became prominent approximately 12/14/2023 and has persisted. On [XXX] while driving on [XXX] in southern California the unit dialed and connected to the 911 operator twice and terminated both calls without my choosing to do so. Similarly outgoing emergency calls could be cancelled without completion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Additional Notes:
There is a visible defect in the touch screen of the infotainment unit, which seems to be progressing in a top down direction. I suspect that the touch screen is delaminating and the electrical characteristics of the unit are degrading. The unit now "self-selects" and changes radio settings (FM to AM, or station), or screens (navigation, to CarPlay, to comfort settings, to...). Any and all features selectable through the touch screen, are accessible and changeable randomly; navigation screens and destination changes via both CarPlay and the onboard navigation system; windshield wiper/rain detection settings; high-beam auto dim on/off; parking assist; HVAC temperature, vent selection controls and fan speed; windshield and side mirror defroster; trailer setting selection. So far driver distraction has presented the primary risk. I have experienced the unit self-selecting/changing selections at a rate of approximately 5 selections per second, too fast to keep up with while parked or driving. I am concerned that parking assist features could be turned off or warning volumes changed without my knowledge. If towing a trailer, having the trailer braking options changed or having a different trailer selected could be dangerous. Power relays are also being switched rapidly. My issue has not been confirmed by a dealer or independent service center, but there are numerous Youtube postings documenting the issue. My vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps or messages. The first symptom was the undesired stopping of podcasts or changing of episodes. The problem became prominent approximately 12/14/2023 and has persisted. On [XXX] while driving on [XXX] in southern California the unit dialed and connected to the 911 operator twice and terminated both calls without my choosing to do so. Similarly outgoing emergency calls could be cancelled without completion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Mfg Campaign: 11564081
Recall Date: Jan 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
There is a visible defect in the touch screen of the infotainment unit, which seems to be progressing in a top down direction. I suspect that the touch screen is delaminating and the electrical characteristics of the unit are degrading. The unit now "self-selects" and changes radio settings (FM to AM, or station), or screens (navigation, to CarPlay, to comfort settings, to...). Any and all features selectable through the touch screen, are accessible and changeable randomly; navigation screens and destination changes via both CarPlay and the onboard navigation system; windshield wiper/rain detection settings; high-beam auto dim on/off; parking assist; HVAC temperature, vent selection controls and fan speed; windshield and side mirror defroster; trailer setting selection. So far driver distraction has presented the primary risk. I have experienced the unit self-selecting/changing selections at a rate of approximately 5 selections per second, too fast to keep up with while parked or driving. I am concerned that parking assist features could be turned off or warning volumes changed without my knowledge. If towing a trailer, having the trailer braking options changed or having a different trailer selected could be dangerous. Power relays are also being switched rapidly. My issue has not been confirmed by a dealer or independent service center, but there are numerous Youtube postings documenting the issue. My vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps or messages. The first symptom was the undesired stopping of podcasts or changing of episodes. The problem became prominent approximately 12/14/2023 and has persisted. On [XXX] while driving on [XXX] in southern California the unit dialed and connected to the 911 operator twice and terminated both calls without my choosing to do so. Similarly outgoing emergency calls could be cancelled without completion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Corrective Action:
There is a visible defect in the touch screen of the infotainment unit, which seems to be progressing in a top down direction. I suspect that the touch screen is delaminating and the electrical characteristics of the unit are degrading. The unit now "self-selects" and changes radio settings (FM to AM, or station), or screens (navigation, to CarPlay, to comfort settings, to...). Any and all features selectable through the touch screen, are accessible and changeable randomly; navigation screens and destination changes via both CarPlay and the onboard navigation system; windshield wiper/rain detection settings; high-beam auto dim on/off; parking assist; HVAC temperature, vent selection controls and fan speed; windshield and side mirror defroster; trailer setting selection. So far driver distraction has presented the primary risk. I have experienced the unit self-selecting/changing selections at a rate of approximately 5 selections per second, too fast to keep up with while parked or driving. I am concerned that parking assist features could be turned off or warning volumes changed without my knowledge. If towing a trailer, having the trailer braking options changed or having a different trailer selected could be dangerous. Power relays are also being switched rapidly. My issue has not been confirmed by a dealer or independent service center, but there are numerous Youtube postings documenting the issue. My vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps or messages. The first symptom was the undesired stopping of podcasts or changing of episodes. The problem became prominent approximately 12/14/2023 and has persisted. On [XXX] while driving on [XXX] in southern California the unit dialed and connected to the 911 operator twice and terminated both calls without my choosing to do so. Similarly outgoing emergency calls could be cancelled without completion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Additional Notes:
There is a visible defect in the touch screen of the infotainment unit, which seems to be progressing in a top down direction. I suspect that the touch screen is delaminating and the electrical characteristics of the unit are degrading. The unit now "self-selects" and changes radio settings (FM to AM, or station), or screens (navigation, to CarPlay, to comfort settings, to...). Any and all features selectable through the touch screen, are accessible and changeable randomly; navigation screens and destination changes via both CarPlay and the onboard navigation system; windshield wiper/rain detection settings; high-beam auto dim on/off; parking assist; HVAC temperature, vent selection controls and fan speed; windshield and side mirror defroster; trailer setting selection. So far driver distraction has presented the primary risk. I have experienced the unit self-selecting/changing selections at a rate of approximately 5 selections per second, too fast to keep up with while parked or driving. I am concerned that parking assist features could be turned off or warning volumes changed without my knowledge. If towing a trailer, having the trailer braking options changed or having a different trailer selected could be dangerous. Power relays are also being switched rapidly. My issue has not been confirmed by a dealer or independent service center, but there are numerous Youtube postings documenting the issue. My vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps or messages. The first symptom was the undesired stopping of podcasts or changing of episodes. The problem became prominent approximately 12/14/2023 and has persisted. On [XXX] while driving on [XXX] in southern California the unit dialed and connected to the 911 operator twice and terminated both calls without my choosing to do so. Similarly outgoing emergency calls could be cancelled without completion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Mfg Campaign: 11564081
Recall Date: Jan 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
8.4 in touchscreen is delaminating. The screen delamination causes the vehicle to register button pushes that aren't occurring, causing unintentional settings changes or making phone calls. Safety equipment (parking sensors) will intermittently be toggled off. This puts my safety at risk because it is a distraction while driving, essential safety devices can and are turned off randomly. This appears to be a common failure with multiple Dodge/Ram/FCA vehicles that have the 8.4 touchscreen.
Corrective Action:
8.4 in touchscreen is delaminating. The screen delamination causes the vehicle to register button pushes that aren't occurring, causing unintentional settings changes or making phone calls. Safety equipment (parking sensors) will intermittently be toggled off. This puts my safety at risk because it is a distraction while driving, essential safety devices can and are turned off randomly. This appears to be a common failure with multiple Dodge/Ram/FCA vehicles that have the 8.4 touchscreen.
Additional Notes:
8.4 in touchscreen is delaminating. The screen delamination causes the vehicle to register button pushes that aren't occurring, causing unintentional settings changes or making phone calls. Safety equipment (parking sensors) will intermittently be toggled off. This puts my safety at risk because it is a distraction while driving, essential safety devices can and are turned off randomly. This appears to be a common failure with multiple Dodge/Ram/FCA vehicles that have the 8.4 touchscreen.
Mfg Campaign: 11564175
Recall Date: Jan 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
At 36,000 miles the fuel tank no longer would accept fuel. Dealer tried to manipulate fuel nozzle, but still didn't fix issue. I was stranded at gas stations trying to slow feed gas into the tank. I had to dribble in enough gas to make it to the dealer. Ultimate solution was to replace tank (outside of warranty). This was unsafe as I could have been stranded somewhere.
Corrective Action:
At 36,000 miles the fuel tank no longer would accept fuel. Dealer tried to manipulate fuel nozzle, but still didn't fix issue. I was stranded at gas stations trying to slow feed gas into the tank. I had to dribble in enough gas to make it to the dealer. Ultimate solution was to replace tank (outside of warranty). This was unsafe as I could have been stranded somewhere.
Additional Notes:
At 36,000 miles the fuel tank no longer would accept fuel. Dealer tried to manipulate fuel nozzle, but still didn't fix issue. I was stranded at gas stations trying to slow feed gas into the tank. I had to dribble in enough gas to make it to the dealer. Ultimate solution was to replace tank (outside of warranty). This was unsafe as I could have been stranded somewhere.
Mfg Campaign: 11564177
Recall Date: Jan 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
1. Electronic power steering rack and pinnion and the control module on the rack for power steering. Yes vehicle is available for inspection. 2. While driving 100km (62miles)/hr on a highway lost all steering control and was forced to hit the ditch to avoid a roadway curve and oncoming traffic. Brakes functioned but steering did not. Putting my families lives and others at risk of a vehicle collision. No injuries were sustained. 3. Steering control issues has been confirmed by a dealership and mechanic shop. 4. Unknown if it has been inspected by authorities generically. My vehicle has not been inspected other than by dodge and an independent service provider. 5. After power steering failed, check engine dash light has come on, not allowing command start or other functions to be used. Dash does not have any messages and had to have code read by dealership to find steering control failure. Was advised that dodge rams up to 2017 have had the exact same recall for ower steering failures. 2018s should be investigated for the power steering failures as well.
Corrective Action:
1. Electronic power steering rack and pinnion and the control module on the rack for power steering. Yes vehicle is available for inspection. 2. While driving 100km (62miles)/hr on a highway lost all steering control and was forced to hit the ditch to avoid a roadway curve and oncoming traffic. Brakes functioned but steering did not. Putting my families lives and others at risk of a vehicle collision. No injuries were sustained. 3. Steering control issues has been confirmed by a dealership and mechanic shop. 4. Unknown if it has been inspected by authorities generically. My vehicle has not been inspected other than by dodge and an independent service provider. 5. After power steering failed, check engine dash light has come on, not allowing command start or other functions to be used. Dash does not have any messages and had to have code read by dealership to find steering control failure. Was advised that dodge rams up to 2017 have had the exact same recall for ower steering failures. 2018s should be investigated for the power steering failures as well.
Additional Notes:
1. Electronic power steering rack and pinnion and the control module on the rack for power steering. Yes vehicle is available for inspection. 2. While driving 100km (62miles)/hr on a highway lost all steering control and was forced to hit the ditch to avoid a roadway curve and oncoming traffic. Brakes functioned but steering did not. Putting my families lives and others at risk of a vehicle collision. No injuries were sustained. 3. Steering control issues has been confirmed by a dealership and mechanic shop. 4. Unknown if it has been inspected by authorities generically. My vehicle has not been inspected other than by dodge and an independent service provider. 5. After power steering failed, check engine dash light has come on, not allowing command start or other functions to be used. Dash does not have any messages and had to have code read by dealership to find steering control failure. Was advised that dodge rams up to 2017 have had the exact same recall for ower steering failures. 2018s should be investigated for the power steering failures as well.
Mfg Campaign: 11563695
Recall Date: Jan 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My truck is equipped with the UConnect 4C/4C Navigation system which is malfunctioning. This is a problem that other car owners are having as well. This system is having "ghost touch" issues. The radio will scroll through the channels, change automatically to satellite radio. This is not a safety concern, however when the heat/defrost goes out, changes over to a/c then this can be a concern, which is what my system will do. It will also black completely out. There are no warning lights, battery in the truck has been replaced, did not fix the problem. A factory reset has been done, did not fix the problem. I contacted UConnect, they advised me to take to the dealer for it to be diagnosed. I called the dealer; they want $175.00 per hour to diagnose. Neither are taking responsibility for this problem, and it is my problem that this product is defective. I will not accept that. This is a safety concern due to the fact that this component controls so many features.
Corrective Action:
My truck is equipped with the UConnect 4C/4C Navigation system which is malfunctioning. This is a problem that other car owners are having as well. This system is having "ghost touch" issues. The radio will scroll through the channels, change automatically to satellite radio. This is not a safety concern, however when the heat/defrost goes out, changes over to a/c then this can be a concern, which is what my system will do. It will also black completely out. There are no warning lights, battery in the truck has been replaced, did not fix the problem. A factory reset has been done, did not fix the problem. I contacted UConnect, they advised me to take to the dealer for it to be diagnosed. I called the dealer; they want $175.00 per hour to diagnose. Neither are taking responsibility for this problem, and it is my problem that this product is defective. I will not accept that. This is a safety concern due to the fact that this component controls so many features.
Additional Notes:
My truck is equipped with the UConnect 4C/4C Navigation system which is malfunctioning. This is a problem that other car owners are having as well. This system is having "ghost touch" issues. The radio will scroll through the channels, change automatically to satellite radio. This is not a safety concern, however when the heat/defrost goes out, changes over to a/c then this can be a concern, which is what my system will do. It will also black completely out. There are no warning lights, battery in the truck has been replaced, did not fix the problem. A factory reset has been done, did not fix the problem. I contacted UConnect, they advised me to take to the dealer for it to be diagnosed. I called the dealer; they want $175.00 per hour to diagnose. Neither are taking responsibility for this problem, and it is my problem that this product is defective. I will not accept that. This is a safety concern due to the fact that this component controls so many features.
Mfg Campaign: 11563253
Recall Date: Jan 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Cam Shaft (RECALL) sensor failure / tone wheel per the dealership. Truck lost all power descending off a mountain / steep grade. Lost steering, brakes, engine power. The vehicle has only been inspected by the dealership. Truck will not start, even have installing new parts. It was towed in to the dealer on 12/2/23. I am not able to get a solid answer on what needs to be done. Communication has been very poor on the entire situation.
Corrective Action:
Cam Shaft (RECALL) sensor failure / tone wheel per the dealership. Truck lost all power descending off a mountain / steep grade. Lost steering, brakes, engine power. The vehicle has only been inspected by the dealership. Truck will not start, even have installing new parts. It was towed in to the dealer on 12/2/23. I am not able to get a solid answer on what needs to be done. Communication has been very poor on the entire situation.
Additional Notes:
Cam Shaft (RECALL) sensor failure / tone wheel per the dealership. Truck lost all power descending off a mountain / steep grade. Lost steering, brakes, engine power. The vehicle has only been inspected by the dealership. Truck will not start, even have installing new parts. It was towed in to the dealer on 12/2/23. I am not able to get a solid answer on what needs to be done. Communication has been very poor on the entire situation.
Mfg Campaign: 11562986
Recall Date: Jan 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Cam Shaft (RECALL) sensor failure / tone wheel per the dealership. Truck lost all power descending off a mountain / steep grade. Lost steering, brakes, engine power. The vehicle has only been inspected by the dealership. Truck will not start, even have installing new parts. It was towed in to the dealer on 12/2/23. I am not able to get a solid answer on what needs to be done. Communication has been very poor on the entire situation.
Corrective Action:
Cam Shaft (RECALL) sensor failure / tone wheel per the dealership. Truck lost all power descending off a mountain / steep grade. Lost steering, brakes, engine power. The vehicle has only been inspected by the dealership. Truck will not start, even have installing new parts. It was towed in to the dealer on 12/2/23. I am not able to get a solid answer on what needs to be done. Communication has been very poor on the entire situation.
Additional Notes:
Cam Shaft (RECALL) sensor failure / tone wheel per the dealership. Truck lost all power descending off a mountain / steep grade. Lost steering, brakes, engine power. The vehicle has only been inspected by the dealership. Truck will not start, even have installing new parts. It was towed in to the dealer on 12/2/23. I am not able to get a solid answer on what needs to be done. Communication has been very poor on the entire situation.
Mfg Campaign: 11562986
Recall Date: Jan 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Cam Shaft (RECALL) sensor failure / tone wheel per the dealership. Truck lost all power descending off a mountain / steep grade. Lost steering, brakes, engine power. The vehicle has only been inspected by the dealership. Truck will not start, even have installing new parts. It was towed in to the dealer on 12/2/23. I am not able to get a solid answer on what needs to be done. Communication has been very poor on the entire situation.
Corrective Action:
Cam Shaft (RECALL) sensor failure / tone wheel per the dealership. Truck lost all power descending off a mountain / steep grade. Lost steering, brakes, engine power. The vehicle has only been inspected by the dealership. Truck will not start, even have installing new parts. It was towed in to the dealer on 12/2/23. I am not able to get a solid answer on what needs to be done. Communication has been very poor on the entire situation.
Additional Notes:
Cam Shaft (RECALL) sensor failure / tone wheel per the dealership. Truck lost all power descending off a mountain / steep grade. Lost steering, brakes, engine power. The vehicle has only been inspected by the dealership. Truck will not start, even have installing new parts. It was towed in to the dealer on 12/2/23. I am not able to get a solid answer on what needs to be done. Communication has been very poor on the entire situation.
Mfg Campaign: 11562986
Recall Date: Jan 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased a new 2018 Ram Truck with an ECO Diesel engine. The engine has undergone multiple recall repairs including one for the EGR that could cause a potential fire hazard. The truck has been in service for multiple engine related issues since I purchased the vehicle. It has continuously had a rampant smell of antifreeze inside the cab of the vehicle which has made me feel sick on occasions and I must open the windows even in the winter months. After only 66,000 miles my truck suffered a catastrophic engine failure. Although Stellantis replaced the engine under warranty, the new engine only had a 2-year unlimited mileage warranty. 2 years has passed and the warranty is now no longer active and I am personally responsible for any repairs. My truck with the new engine has just over 60,000 miles and is suffering the same issues as the original engine even though it was just fixed for these issues 4,000 miles ago. It again has the smell of coolant and diesel in the cab. The vehicle is dangerous to drive due to throttle control and temporary engine stalls. I have to rely on my children to drive me around, rent a car or use Uber. I have also complained multiple times to Ram service departments that this vehicle loses power and stalls while normal functioning. They keep telling me this is normal function of the engine. There is now a “Loss of Crankshaft Position” recall which also causes a catastrophic engine failure. The fix issued does not save the engine from this catastrophic failure but only allows the vehicle not to stop abruptly at the time of failure. Basically, I am driving a time bomb waiting for a catastrophic engine failure. I understand this engine is being discontinued and I wont even by able to repair this vehicle if something happens again in the future. Currently the vehicle is unoperable.
Corrective Action:
I purchased a new 2018 Ram Truck with an ECO Diesel engine. The engine has undergone multiple recall repairs including one for the EGR that could cause a potential fire hazard. The truck has been in service for multiple engine related issues since I purchased the vehicle. It has continuously had a rampant smell of antifreeze inside the cab of the vehicle which has made me feel sick on occasions and I must open the windows even in the winter months. After only 66,000 miles my truck suffered a catastrophic engine failure. Although Stellantis replaced the engine under warranty, the new engine only had a 2-year unlimited mileage warranty. 2 years has passed and the warranty is now no longer active and I am personally responsible for any repairs. My truck with the new engine has just over 60,000 miles and is suffering the same issues as the original engine even though it was just fixed for these issues 4,000 miles ago. It again has the smell of coolant and diesel in the cab. The vehicle is dangerous to drive due to throttle control and temporary engine stalls. I have to rely on my children to drive me around, rent a car or use Uber. I have also complained multiple times to Ram service departments that this vehicle loses power and stalls while normal functioning. They keep telling me this is normal function of the engine. There is now a “Loss of Crankshaft Position” recall which also causes a catastrophic engine failure. The fix issued does not save the engine from this catastrophic failure but only allows the vehicle not to stop abruptly at the time of failure. Basically, I am driving a time bomb waiting for a catastrophic engine failure. I understand this engine is being discontinued and I wont even by able to repair this vehicle if something happens again in the future. Currently the vehicle is unoperable.
Additional Notes:
I purchased a new 2018 Ram Truck with an ECO Diesel engine. The engine has undergone multiple recall repairs including one for the EGR that could cause a potential fire hazard. The truck has been in service for multiple engine related issues since I purchased the vehicle. It has continuously had a rampant smell of antifreeze inside the cab of the vehicle which has made me feel sick on occasions and I must open the windows even in the winter months. After only 66,000 miles my truck suffered a catastrophic engine failure. Although Stellantis replaced the engine under warranty, the new engine only had a 2-year unlimited mileage warranty. 2 years has passed and the warranty is now no longer active and I am personally responsible for any repairs. My truck with the new engine has just over 60,000 miles and is suffering the same issues as the original engine even though it was just fixed for these issues 4,000 miles ago. It again has the smell of coolant and diesel in the cab. The vehicle is dangerous to drive due to throttle control and temporary engine stalls. I have to rely on my children to drive me around, rent a car or use Uber. I have also complained multiple times to Ram service departments that this vehicle loses power and stalls while normal functioning. They keep telling me this is normal function of the engine. There is now a “Loss of Crankshaft Position” recall which also causes a catastrophic engine failure. The fix issued does not save the engine from this catastrophic failure but only allows the vehicle not to stop abruptly at the time of failure. Basically, I am driving a time bomb waiting for a catastrophic engine failure. I understand this engine is being discontinued and I wont even by able to repair this vehicle if something happens again in the future. Currently the vehicle is unoperable.
Mfg Campaign: 11562811
Recall Date: Dec 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I purchased a new 2018 Ram Truck with an ECO Diesel engine. The engine has undergone multiple recall repairs including one for the EGR that could cause a potential fire hazard. The truck has been in service for multiple engine related issues since I purchased the vehicle. It has continuously had a rampant smell of antifreeze inside the cab of the vehicle which has made me feel sick on occasions and I must open the windows even in the winter months. After only 66,000 miles my truck suffered a catastrophic engine failure. Although Stellantis replaced the engine under warranty, the new engine only had a 2-year unlimited mileage warranty. 2 years has passed and the warranty is now no longer active and I am personally responsible for any repairs. My truck with the new engine has just over 60,000 miles and is suffering the same issues as the original engine even though it was just fixed for these issues 4,000 miles ago. It again has the smell of coolant and diesel in the cab. The vehicle is dangerous to drive due to throttle control and temporary engine stalls. I have to rely on my children to drive me around, rent a car or use Uber. I have also complained multiple times to Ram service departments that this vehicle loses power and stalls while normal functioning. They keep telling me this is normal function of the engine. There is now a “Loss of Crankshaft Position” recall which also causes a catastrophic engine failure. The fix issued does not save the engine from this catastrophic failure but only allows the vehicle not to stop abruptly at the time of failure. Basically, I am driving a time bomb waiting for a catastrophic engine failure. I understand this engine is being discontinued and I wont even by able to repair this vehicle if something happens again in the future. Currently the vehicle is unoperable.
Corrective Action:
I purchased a new 2018 Ram Truck with an ECO Diesel engine. The engine has undergone multiple recall repairs including one for the EGR that could cause a potential fire hazard. The truck has been in service for multiple engine related issues since I purchased the vehicle. It has continuously had a rampant smell of antifreeze inside the cab of the vehicle which has made me feel sick on occasions and I must open the windows even in the winter months. After only 66,000 miles my truck suffered a catastrophic engine failure. Although Stellantis replaced the engine under warranty, the new engine only had a 2-year unlimited mileage warranty. 2 years has passed and the warranty is now no longer active and I am personally responsible for any repairs. My truck with the new engine has just over 60,000 miles and is suffering the same issues as the original engine even though it was just fixed for these issues 4,000 miles ago. It again has the smell of coolant and diesel in the cab. The vehicle is dangerous to drive due to throttle control and temporary engine stalls. I have to rely on my children to drive me around, rent a car or use Uber. I have also complained multiple times to Ram service departments that this vehicle loses power and stalls while normal functioning. They keep telling me this is normal function of the engine. There is now a “Loss of Crankshaft Position” recall which also causes a catastrophic engine failure. The fix issued does not save the engine from this catastrophic failure but only allows the vehicle not to stop abruptly at the time of failure. Basically, I am driving a time bomb waiting for a catastrophic engine failure. I understand this engine is being discontinued and I wont even by able to repair this vehicle if something happens again in the future. Currently the vehicle is unoperable.
Additional Notes:
I purchased a new 2018 Ram Truck with an ECO Diesel engine. The engine has undergone multiple recall repairs including one for the EGR that could cause a potential fire hazard. The truck has been in service for multiple engine related issues since I purchased the vehicle. It has continuously had a rampant smell of antifreeze inside the cab of the vehicle which has made me feel sick on occasions and I must open the windows even in the winter months. After only 66,000 miles my truck suffered a catastrophic engine failure. Although Stellantis replaced the engine under warranty, the new engine only had a 2-year unlimited mileage warranty. 2 years has passed and the warranty is now no longer active and I am personally responsible for any repairs. My truck with the new engine has just over 60,000 miles and is suffering the same issues as the original engine even though it was just fixed for these issues 4,000 miles ago. It again has the smell of coolant and diesel in the cab. The vehicle is dangerous to drive due to throttle control and temporary engine stalls. I have to rely on my children to drive me around, rent a car or use Uber. I have also complained multiple times to Ram service departments that this vehicle loses power and stalls while normal functioning. They keep telling me this is normal function of the engine. There is now a “Loss of Crankshaft Position” recall which also causes a catastrophic engine failure. The fix issued does not save the engine from this catastrophic failure but only allows the vehicle not to stop abruptly at the time of failure. Basically, I am driving a time bomb waiting for a catastrophic engine failure. I understand this engine is being discontinued and I wont even by able to repair this vehicle if something happens again in the future. Currently the vehicle is unoperable.
Mfg Campaign: 11562811
Recall Date: Dec 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I purchased a new 2018 Ram Truck with an ECO Diesel engine. The engine has undergone multiple recall repairs including one for the EGR that could cause a potential fire hazard. The truck has been in service for multiple engine related issues since I purchased the vehicle. It has continuously had a rampant smell of antifreeze inside the cab of the vehicle which has made me feel sick on occasions and I must open the windows even in the winter months. After only 66,000 miles my truck suffered a catastrophic engine failure. Although Stellantis replaced the engine under warranty, the new engine only had a 2-year unlimited mileage warranty. 2 years has passed and the warranty is now no longer active and I am personally responsible for any repairs. My truck with the new engine has just over 60,000 miles and is suffering the same issues as the original engine even though it was just fixed for these issues 4,000 miles ago. It again has the smell of coolant and diesel in the cab. The vehicle is dangerous to drive due to throttle control and temporary engine stalls. I have to rely on my children to drive me around, rent a car or use Uber. I have also complained multiple times to Ram service departments that this vehicle loses power and stalls while normal functioning. They keep telling me this is normal function of the engine. There is now a “Loss of Crankshaft Position” recall which also causes a catastrophic engine failure. The fix issued does not save the engine from this catastrophic failure but only allows the vehicle not to stop abruptly at the time of failure. Basically, I am driving a time bomb waiting for a catastrophic engine failure. I understand this engine is being discontinued and I wont even by able to repair this vehicle if something happens again in the future. Currently the vehicle is unoperable.
Corrective Action:
I purchased a new 2018 Ram Truck with an ECO Diesel engine. The engine has undergone multiple recall repairs including one for the EGR that could cause a potential fire hazard. The truck has been in service for multiple engine related issues since I purchased the vehicle. It has continuously had a rampant smell of antifreeze inside the cab of the vehicle which has made me feel sick on occasions and I must open the windows even in the winter months. After only 66,000 miles my truck suffered a catastrophic engine failure. Although Stellantis replaced the engine under warranty, the new engine only had a 2-year unlimited mileage warranty. 2 years has passed and the warranty is now no longer active and I am personally responsible for any repairs. My truck with the new engine has just over 60,000 miles and is suffering the same issues as the original engine even though it was just fixed for these issues 4,000 miles ago. It again has the smell of coolant and diesel in the cab. The vehicle is dangerous to drive due to throttle control and temporary engine stalls. I have to rely on my children to drive me around, rent a car or use Uber. I have also complained multiple times to Ram service departments that this vehicle loses power and stalls while normal functioning. They keep telling me this is normal function of the engine. There is now a “Loss of Crankshaft Position” recall which also causes a catastrophic engine failure. The fix issued does not save the engine from this catastrophic failure but only allows the vehicle not to stop abruptly at the time of failure. Basically, I am driving a time bomb waiting for a catastrophic engine failure. I understand this engine is being discontinued and I wont even by able to repair this vehicle if something happens again in the future. Currently the vehicle is unoperable.
Additional Notes:
I purchased a new 2018 Ram Truck with an ECO Diesel engine. The engine has undergone multiple recall repairs including one for the EGR that could cause a potential fire hazard. The truck has been in service for multiple engine related issues since I purchased the vehicle. It has continuously had a rampant smell of antifreeze inside the cab of the vehicle which has made me feel sick on occasions and I must open the windows even in the winter months. After only 66,000 miles my truck suffered a catastrophic engine failure. Although Stellantis replaced the engine under warranty, the new engine only had a 2-year unlimited mileage warranty. 2 years has passed and the warranty is now no longer active and I am personally responsible for any repairs. My truck with the new engine has just over 60,000 miles and is suffering the same issues as the original engine even though it was just fixed for these issues 4,000 miles ago. It again has the smell of coolant and diesel in the cab. The vehicle is dangerous to drive due to throttle control and temporary engine stalls. I have to rely on my children to drive me around, rent a car or use Uber. I have also complained multiple times to Ram service departments that this vehicle loses power and stalls while normal functioning. They keep telling me this is normal function of the engine. There is now a “Loss of Crankshaft Position” recall which also causes a catastrophic engine failure. The fix issued does not save the engine from this catastrophic failure but only allows the vehicle not to stop abruptly at the time of failure. Basically, I am driving a time bomb waiting for a catastrophic engine failure. I understand this engine is being discontinued and I wont even by able to repair this vehicle if something happens again in the future. Currently the vehicle is unoperable.
Mfg Campaign: 11562811
Recall Date: Dec 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
During a road trip we exited the highway and suddenly we have a flat tire on Front right of vehicle. We saw no object in the tire it was just flat. We change the tire with our spare and got back on the road on the way home. After the first flat the Service Antilock Braking System and alternated to Service Electronic Brake System messages aper as well as the cruse control not working. After driving another 2 1/2 hours at less than posted speed, we had another flat tire out of the blue, so we pulled off the highway. This time it was the Rear Right tire that was flat, and again no object in the tire. Did this issue cause these flats? I checked Ram's forum's and internet to see that this error meant. What I found out is there are thousands of Ram truck having this same issue. In order to fix this issue it would cost over $800 to have parts 68437098AB Module Anti Lock Brake System and 68143491AA Control Anti Lock Brake System replaced. However, I am seeing that many people who had these parts replaced are getting this error again. This could have been a very dangerous issue for me and my family.
Corrective Action:
During a road trip we exited the highway and suddenly we have a flat tire on Front right of vehicle. We saw no object in the tire it was just flat. We change the tire with our spare and got back on the road on the way home. After the first flat the Service Antilock Braking System and alternated to Service Electronic Brake System messages aper as well as the cruse control not working. After driving another 2 1/2 hours at less than posted speed, we had another flat tire out of the blue, so we pulled off the highway. This time it was the Rear Right tire that was flat, and again no object in the tire. Did this issue cause these flats? I checked Ram's forum's and internet to see that this error meant. What I found out is there are thousands of Ram truck having this same issue. In order to fix this issue it would cost over $800 to have parts 68437098AB Module Anti Lock Brake System and 68143491AA Control Anti Lock Brake System replaced. However, I am seeing that many people who had these parts replaced are getting this error again. This could have been a very dangerous issue for me and my family.
Additional Notes:
During a road trip we exited the highway and suddenly we have a flat tire on Front right of vehicle. We saw no object in the tire it was just flat. We change the tire with our spare and got back on the road on the way home. After the first flat the Service Antilock Braking System and alternated to Service Electronic Brake System messages aper as well as the cruse control not working. After driving another 2 1/2 hours at less than posted speed, we had another flat tire out of the blue, so we pulled off the highway. This time it was the Rear Right tire that was flat, and again no object in the tire. Did this issue cause these flats? I checked Ram's forum's and internet to see that this error meant. What I found out is there are thousands of Ram truck having this same issue. In order to fix this issue it would cost over $800 to have parts 68437098AB Module Anti Lock Brake System and 68143491AA Control Anti Lock Brake System replaced. However, I am seeing that many people who had these parts replaced are getting this error again. This could have been a very dangerous issue for me and my family.
Mfg Campaign: 11562759
Recall Date: Dec 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 RAM 1500. The contact vehicle is related to NHTSA Campaign Number: 22V406000 (Fuel system diesel) and 23V411000 (Engine and engine cooling). VIN tool confirms there was 2 recalls at this time. However, the contact was driving up an incline at 65mph when the vehicle loss power. There was a strong odor and smoke was observed coming from the back of the vehicle. There was white fome coming out and surrounding both tail pipes of the vehicle. No lights illuminated. The vehicle was towed and diagnosed by a local mechanic and refused repair due to recall. The vehicle was towed to the dealer and was not repaired, due to cost. The manufacturer was made aware of the failure. The failure milage was approximately 104,000. The vehicle was not part of NHTSA Campaign Number: 19V757000 (Engine and Engine Cooling)
Corrective Action:
The contact owns a 2018 RAM 1500. The contact vehicle is related to NHTSA Campaign Number: 22V406000 (Fuel system diesel) and 23V411000 (Engine and engine cooling). VIN tool confirms there was 2 recalls at this time. However, the contact was driving up an incline at 65mph when the vehicle loss power. There was a strong odor and smoke was observed coming from the back of the vehicle. There was white fome coming out and surrounding both tail pipes of the vehicle. No lights illuminated. The vehicle was towed and diagnosed by a local mechanic and refused repair due to recall. The vehicle was towed to the dealer and was not repaired, due to cost. The manufacturer was made aware of the failure. The failure milage was approximately 104,000. The vehicle was not part of NHTSA Campaign Number: 19V757000 (Engine and Engine Cooling)
Additional Notes:
The contact owns a 2018 RAM 1500. The contact vehicle is related to NHTSA Campaign Number: 22V406000 (Fuel system diesel) and 23V411000 (Engine and engine cooling). VIN tool confirms there was 2 recalls at this time. However, the contact was driving up an incline at 65mph when the vehicle loss power. There was a strong odor and smoke was observed coming from the back of the vehicle. There was white fome coming out and surrounding both tail pipes of the vehicle. No lights illuminated. The vehicle was towed and diagnosed by a local mechanic and refused repair due to recall. The vehicle was towed to the dealer and was not repaired, due to cost. The manufacturer was made aware of the failure. The failure milage was approximately 104,000. The vehicle was not part of NHTSA Campaign Number: 19V757000 (Engine and Engine Cooling)
Mfg Campaign: 11562303
Recall Date: Dec 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Truck is showing code p026c means truck is runing lean and it has to do with the fuel pump recall and parts are not yet available I need this issue fixed because I'll be getting station in germany
Corrective Action:
Truck is showing code p026c means truck is runing lean and it has to do with the fuel pump recall and parts are not yet available I need this issue fixed because I'll be getting station in germany
Additional Notes:
Truck is showing code p026c means truck is runing lean and it has to do with the fuel pump recall and parts are not yet available I need this issue fixed because I'll be getting station in germany
Mfg Campaign: 11561694
Recall Date: Dec 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Truck is showing code p026c means truck is runing lean and it has to do with the fuel pump recall and parts are not yet available I need this issue fixed because I'll be getting station in germany
Corrective Action:
Truck is showing code p026c means truck is runing lean and it has to do with the fuel pump recall and parts are not yet available I need this issue fixed because I'll be getting station in germany
Additional Notes:
Truck is showing code p026c means truck is runing lean and it has to do with the fuel pump recall and parts are not yet available I need this issue fixed because I'll be getting station in germany
Mfg Campaign: 11561694
Recall Date: Dec 24, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury