Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y55
Recall Date: Aug 12, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W58
Recall Date: Aug 13, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VB1
Recall Date: Oct 24, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U74
Recall Date: Jul 27, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T79
Recall Date: Dec 20, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Ram 1500 trucks. The fuel tanks in the affected vehicles may have a broken fuel tank control valve which might leak fuel if the vehicle were to become inverted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T45
Recall Date: Jul 7, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 1500 trucks. The differential pin retaining screw may come loose while driving, potentially causing the differential to break or lock up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T20
Recall Date: Mar 23, 2017
Consumer Complaints
995 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Air suspension failure. Unsafe to drive with air suspension that will not hold or set air pressure for the system.
Corrective Action:
Air suspension failure. Unsafe to drive with air suspension that will not hold or set air pressure for the system.
Additional Notes:
Air suspension failure. Unsafe to drive with air suspension that will not hold or set air pressure for the system.
Mfg Campaign: 11610652
Recall Date: Aug 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The NTSB requires that the manufacturer install ABS and SRS systems on the vehicle. The manufacturer is having issues supplying repair parts , the Anti Lock Break Control module is on national back order with no idea of when it will be available. This is a serious safety issue and someone needs to review and determine if this can be corrected. I as well as many other vehicles are on the road without this important safety feature.
Corrective Action:
The NTSB requires that the manufacturer install ABS and SRS systems on the vehicle. The manufacturer is having issues supplying repair parts , the Anti Lock Break Control module is on national back order with no idea of when it will be available. This is a serious safety issue and someone needs to review and determine if this can be corrected. I as well as many other vehicles are on the road without this important safety feature.
Additional Notes:
The NTSB requires that the manufacturer install ABS and SRS systems on the vehicle. The manufacturer is having issues supplying repair parts , the Anti Lock Break Control module is on national back order with no idea of when it will be available. This is a serious safety issue and someone needs to review and determine if this can be corrected. I as well as many other vehicles are on the road without this important safety feature.
Mfg Campaign: 11610417
Recall Date: Aug 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The NTSB requires that the manufacturer install ABS and SRS systems on the vehicle. The manufacturer is having issues supplying repair parts , the Anti Lock Break Control module is on national back order with no idea of when it will be available. This is a serious safety issue and someone needs to review and determine if this can be corrected. I as well as many other vehicles are on the road without this important safety feature.
Corrective Action:
The NTSB requires that the manufacturer install ABS and SRS systems on the vehicle. The manufacturer is having issues supplying repair parts , the Anti Lock Break Control module is on national back order with no idea of when it will be available. This is a serious safety issue and someone needs to review and determine if this can be corrected. I as well as many other vehicles are on the road without this important safety feature.
Additional Notes:
The NTSB requires that the manufacturer install ABS and SRS systems on the vehicle. The manufacturer is having issues supplying repair parts , the Anti Lock Break Control module is on national back order with no idea of when it will be available. This is a serious safety issue and someone needs to review and determine if this can be corrected. I as well as many other vehicles are on the road without this important safety feature.
Mfg Campaign: 11610417
Recall Date: Aug 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The NTSB requires that the manufacturer install ABS and SRS systems on the vehicle. The manufacturer is having issues supplying repair parts , the Anti Lock Break Control module is on national back order with no idea of when it will be available. This is a serious safety issue and someone needs to review and determine if this can be corrected. I as well as many other vehicles are on the road without this important safety feature.
Corrective Action:
The NTSB requires that the manufacturer install ABS and SRS systems on the vehicle. The manufacturer is having issues supplying repair parts , the Anti Lock Break Control module is on national back order with no idea of when it will be available. This is a serious safety issue and someone needs to review and determine if this can be corrected. I as well as many other vehicles are on the road without this important safety feature.
Additional Notes:
The NTSB requires that the manufacturer install ABS and SRS systems on the vehicle. The manufacturer is having issues supplying repair parts , the Anti Lock Break Control module is on national back order with no idea of when it will be available. This is a serious safety issue and someone needs to review and determine if this can be corrected. I as well as many other vehicles are on the road without this important safety feature.
Mfg Campaign: 11610417
Recall Date: Aug 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The electric power steering failed while driving with no warning. The first time while making a right hand turn, the steering very suddenly lost all power assist and it was near impossible to keep control through the turn. After a few seconds it began to work again. Several miles later while traveling approx 60 mph it happened again and I was barely able to keep it on the road until I could show down and pull off to the side. After shutting the car off for about 20 mins. I started the truck and it worked all the way home about 5 miles. For a couple days if I disconnected the negative battery cable for a while it would work again until I shut off the truck. And then it started happening intermittently while driving so I parked the truck until it could be fixed. After some research I learned there is a recall on the 2013's to 2016's for the same problem with many exact complaints about 2017's. For two weeks I've been searching for a new steering rack (part number 68628857AA) and there are none available with backorders of 45+ plus days with dealerships telling me they have customers who have been waiting 6 months for one. It's a $2000 - $3000 part depending on the dealership. They want you to pay for it and wait 6 months to get it which is absolutely absurd. Please help!
Corrective Action:
The electric power steering failed while driving with no warning. The first time while making a right hand turn, the steering very suddenly lost all power assist and it was near impossible to keep control through the turn. After a few seconds it began to work again. Several miles later while traveling approx 60 mph it happened again and I was barely able to keep it on the road until I could show down and pull off to the side. After shutting the car off for about 20 mins. I started the truck and it worked all the way home about 5 miles. For a couple days if I disconnected the negative battery cable for a while it would work again until I shut off the truck. And then it started happening intermittently while driving so I parked the truck until it could be fixed. After some research I learned there is a recall on the 2013's to 2016's for the same problem with many exact complaints about 2017's. For two weeks I've been searching for a new steering rack (part number 68628857AA) and there are none available with backorders of 45+ plus days with dealerships telling me they have customers who have been waiting 6 months for one. It's a $2000 - $3000 part depending on the dealership. They want you to pay for it and wait 6 months to get it which is absolutely absurd. Please help!
Additional Notes:
The electric power steering failed while driving with no warning. The first time while making a right hand turn, the steering very suddenly lost all power assist and it was near impossible to keep control through the turn. After a few seconds it began to work again. Several miles later while traveling approx 60 mph it happened again and I was barely able to keep it on the road until I could show down and pull off to the side. After shutting the car off for about 20 mins. I started the truck and it worked all the way home about 5 miles. For a couple days if I disconnected the negative battery cable for a while it would work again until I shut off the truck. And then it started happening intermittently while driving so I parked the truck until it could be fixed. After some research I learned there is a recall on the 2013's to 2016's for the same problem with many exact complaints about 2017's. For two weeks I've been searching for a new steering rack (part number 68628857AA) and there are none available with backorders of 45+ plus days with dealerships telling me they have customers who have been waiting 6 months for one. It's a $2000 - $3000 part depending on the dealership. They want you to pay for it and wait 6 months to get it which is absolutely absurd. Please help!
Mfg Campaign: 11610547
Recall Date: Aug 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I am writing this letter about a vehicle I purchased in November 2023. The vehicle purchased was a 2017 Dodge Ram 1500 Diesel from Rick Chevrolet in Virginia Beach VA. The truck has many defects. The first month I took it back for a leaking tire, broken windshield, oil leak and because it drove funny and I did not know what was wrong with it, but I knew something was wrong. They kept the truck for approximately a week or two. In April I hit a pothole in Norfolk off [XXX] and I didn’t know what had happened to the truck. I left it in Norfolk until the next morning because I could not get a tow truck to come out that night. I had my truck towed to Dodge, Ram and FIAT in Norfolk VA. They told me the Tie Rod, Axle, had broken. The Dealer then, told me that the truck would not align so they sent it to the Collision Center. The collision center told me that the truck had a bent frame and it did not happen due to the pothole. That the truck was a death trap and I need not to drive it that the dealer should not have sold me that truck. I went and talked to the Manager at Rick Chevrolet named Kerry and he said we could swap the truck, but I had to make a down payment of an excessive amount due to my credit. I did not know that this truck was a nightmare and I feel why should I have to pay for someone selling me a truck that can kill me and whoever is riding with me. I bought the truck because they are supposed to be safe. This is ridiculous and the dealership is not trying to help me out of this by putting me in a safe vehicle. I am paying for something that is going to cause me bodily harm or my life, and they want me to pay more to get into a safe vehicle. This truck should not have been sold and because it was, they need to take responsibility and swap me out of this death trap. Can you please look into this matter. The collision center gave me copies of what they did, and what they found wrong with the truck and a picture of frame being bent. The firewall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Corrective Action:
I am writing this letter about a vehicle I purchased in November 2023. The vehicle purchased was a 2017 Dodge Ram 1500 Diesel from Rick Chevrolet in Virginia Beach VA. The truck has many defects. The first month I took it back for a leaking tire, broken windshield, oil leak and because it drove funny and I did not know what was wrong with it, but I knew something was wrong. They kept the truck for approximately a week or two. In April I hit a pothole in Norfolk off [XXX] and I didn’t know what had happened to the truck. I left it in Norfolk until the next morning because I could not get a tow truck to come out that night. I had my truck towed to Dodge, Ram and FIAT in Norfolk VA. They told me the Tie Rod, Axle, had broken. The Dealer then, told me that the truck would not align so they sent it to the Collision Center. The collision center told me that the truck had a bent frame and it did not happen due to the pothole. That the truck was a death trap and I need not to drive it that the dealer should not have sold me that truck. I went and talked to the Manager at Rick Chevrolet named Kerry and he said we could swap the truck, but I had to make a down payment of an excessive amount due to my credit. I did not know that this truck was a nightmare and I feel why should I have to pay for someone selling me a truck that can kill me and whoever is riding with me. I bought the truck because they are supposed to be safe. This is ridiculous and the dealership is not trying to help me out of this by putting me in a safe vehicle. I am paying for something that is going to cause me bodily harm or my life, and they want me to pay more to get into a safe vehicle. This truck should not have been sold and because it was, they need to take responsibility and swap me out of this death trap. Can you please look into this matter. The collision center gave me copies of what they did, and what they found wrong with the truck and a picture of frame being bent. The firewall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Additional Notes:
I am writing this letter about a vehicle I purchased in November 2023. The vehicle purchased was a 2017 Dodge Ram 1500 Diesel from Rick Chevrolet in Virginia Beach VA. The truck has many defects. The first month I took it back for a leaking tire, broken windshield, oil leak and because it drove funny and I did not know what was wrong with it, but I knew something was wrong. They kept the truck for approximately a week or two. In April I hit a pothole in Norfolk off [XXX] and I didn’t know what had happened to the truck. I left it in Norfolk until the next morning because I could not get a tow truck to come out that night. I had my truck towed to Dodge, Ram and FIAT in Norfolk VA. They told me the Tie Rod, Axle, had broken. The Dealer then, told me that the truck would not align so they sent it to the Collision Center. The collision center told me that the truck had a bent frame and it did not happen due to the pothole. That the truck was a death trap and I need not to drive it that the dealer should not have sold me that truck. I went and talked to the Manager at Rick Chevrolet named Kerry and he said we could swap the truck, but I had to make a down payment of an excessive amount due to my credit. I did not know that this truck was a nightmare and I feel why should I have to pay for someone selling me a truck that can kill me and whoever is riding with me. I bought the truck because they are supposed to be safe. This is ridiculous and the dealership is not trying to help me out of this by putting me in a safe vehicle. I am paying for something that is going to cause me bodily harm or my life, and they want me to pay more to get into a safe vehicle. This truck should not have been sold and because it was, they need to take responsibility and swap me out of this death trap. Can you please look into this matter. The collision center gave me copies of what they did, and what they found wrong with the truck and a picture of frame being bent. The firewall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Mfg Campaign: 11608617
Recall Date: Aug 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I am writing this letter about a vehicle I purchased in November 2023. The vehicle purchased was a 2017 Dodge Ram 1500 Diesel from Rick Chevrolet in Virginia Beach VA. The truck has many defects. The first month I took it back for a leaking tire, broken windshield, oil leak and because it drove funny and I did not know what was wrong with it, but I knew something was wrong. They kept the truck for approximately a week or two. In April I hit a pothole in Norfolk off [XXX] and I didn’t know what had happened to the truck. I left it in Norfolk until the next morning because I could not get a tow truck to come out that night. I had my truck towed to Dodge, Ram and FIAT in Norfolk VA. They told me the Tie Rod, Axle, had broken. The Dealer then, told me that the truck would not align so they sent it to the Collision Center. The collision center told me that the truck had a bent frame and it did not happen due to the pothole. That the truck was a death trap and I need not to drive it that the dealer should not have sold me that truck. I went and talked to the Manager at Rick Chevrolet named Kerry and he said we could swap the truck, but I had to make a down payment of an excessive amount due to my credit. I did not know that this truck was a nightmare and I feel why should I have to pay for someone selling me a truck that can kill me and whoever is riding with me. I bought the truck because they are supposed to be safe. This is ridiculous and the dealership is not trying to help me out of this by putting me in a safe vehicle. I am paying for something that is going to cause me bodily harm or my life, and they want me to pay more to get into a safe vehicle. This truck should not have been sold and because it was, they need to take responsibility and swap me out of this death trap. Can you please look into this matter. The collision center gave me copies of what they did, and what they found wrong with the truck and a picture of frame being bent. The firewall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Corrective Action:
I am writing this letter about a vehicle I purchased in November 2023. The vehicle purchased was a 2017 Dodge Ram 1500 Diesel from Rick Chevrolet in Virginia Beach VA. The truck has many defects. The first month I took it back for a leaking tire, broken windshield, oil leak and because it drove funny and I did not know what was wrong with it, but I knew something was wrong. They kept the truck for approximately a week or two. In April I hit a pothole in Norfolk off [XXX] and I didn’t know what had happened to the truck. I left it in Norfolk until the next morning because I could not get a tow truck to come out that night. I had my truck towed to Dodge, Ram and FIAT in Norfolk VA. They told me the Tie Rod, Axle, had broken. The Dealer then, told me that the truck would not align so they sent it to the Collision Center. The collision center told me that the truck had a bent frame and it did not happen due to the pothole. That the truck was a death trap and I need not to drive it that the dealer should not have sold me that truck. I went and talked to the Manager at Rick Chevrolet named Kerry and he said we could swap the truck, but I had to make a down payment of an excessive amount due to my credit. I did not know that this truck was a nightmare and I feel why should I have to pay for someone selling me a truck that can kill me and whoever is riding with me. I bought the truck because they are supposed to be safe. This is ridiculous and the dealership is not trying to help me out of this by putting me in a safe vehicle. I am paying for something that is going to cause me bodily harm or my life, and they want me to pay more to get into a safe vehicle. This truck should not have been sold and because it was, they need to take responsibility and swap me out of this death trap. Can you please look into this matter. The collision center gave me copies of what they did, and what they found wrong with the truck and a picture of frame being bent. The firewall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Additional Notes:
I am writing this letter about a vehicle I purchased in November 2023. The vehicle purchased was a 2017 Dodge Ram 1500 Diesel from Rick Chevrolet in Virginia Beach VA. The truck has many defects. The first month I took it back for a leaking tire, broken windshield, oil leak and because it drove funny and I did not know what was wrong with it, but I knew something was wrong. They kept the truck for approximately a week or two. In April I hit a pothole in Norfolk off [XXX] and I didn’t know what had happened to the truck. I left it in Norfolk until the next morning because I could not get a tow truck to come out that night. I had my truck towed to Dodge, Ram and FIAT in Norfolk VA. They told me the Tie Rod, Axle, had broken. The Dealer then, told me that the truck would not align so they sent it to the Collision Center. The collision center told me that the truck had a bent frame and it did not happen due to the pothole. That the truck was a death trap and I need not to drive it that the dealer should not have sold me that truck. I went and talked to the Manager at Rick Chevrolet named Kerry and he said we could swap the truck, but I had to make a down payment of an excessive amount due to my credit. I did not know that this truck was a nightmare and I feel why should I have to pay for someone selling me a truck that can kill me and whoever is riding with me. I bought the truck because they are supposed to be safe. This is ridiculous and the dealership is not trying to help me out of this by putting me in a safe vehicle. I am paying for something that is going to cause me bodily harm or my life, and they want me to pay more to get into a safe vehicle. This truck should not have been sold and because it was, they need to take responsibility and swap me out of this death trap. Can you please look into this matter. The collision center gave me copies of what they did, and what they found wrong with the truck and a picture of frame being bent. The firewall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Mfg Campaign: 11608617
Recall Date: Aug 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
I am writing this letter about a vehicle I purchased in November 2023. The vehicle purchased was a 2017 Dodge Ram 1500 Diesel from Rick Chevrolet in Virginia Beach VA. The truck has many defects. The first month I took it back for a leaking tire, broken windshield, oil leak and because it drove funny and I did not know what was wrong with it, but I knew something was wrong. They kept the truck for approximately a week or two. In April I hit a pothole in Norfolk off [XXX] and I didn’t know what had happened to the truck. I left it in Norfolk until the next morning because I could not get a tow truck to come out that night. I had my truck towed to Dodge, Ram and FIAT in Norfolk VA. They told me the Tie Rod, Axle, had broken. The Dealer then, told me that the truck would not align so they sent it to the Collision Center. The collision center told me that the truck had a bent frame and it did not happen due to the pothole. That the truck was a death trap and I need not to drive it that the dealer should not have sold me that truck. I went and talked to the Manager at Rick Chevrolet named Kerry and he said we could swap the truck, but I had to make a down payment of an excessive amount due to my credit. I did not know that this truck was a nightmare and I feel why should I have to pay for someone selling me a truck that can kill me and whoever is riding with me. I bought the truck because they are supposed to be safe. This is ridiculous and the dealership is not trying to help me out of this by putting me in a safe vehicle. I am paying for something that is going to cause me bodily harm or my life, and they want me to pay more to get into a safe vehicle. This truck should not have been sold and because it was, they need to take responsibility and swap me out of this death trap. Can you please look into this matter. The collision center gave me copies of what they did, and what they found wrong with the truck and a picture of frame being bent. The firewall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Corrective Action:
I am writing this letter about a vehicle I purchased in November 2023. The vehicle purchased was a 2017 Dodge Ram 1500 Diesel from Rick Chevrolet in Virginia Beach VA. The truck has many defects. The first month I took it back for a leaking tire, broken windshield, oil leak and because it drove funny and I did not know what was wrong with it, but I knew something was wrong. They kept the truck for approximately a week or two. In April I hit a pothole in Norfolk off [XXX] and I didn’t know what had happened to the truck. I left it in Norfolk until the next morning because I could not get a tow truck to come out that night. I had my truck towed to Dodge, Ram and FIAT in Norfolk VA. They told me the Tie Rod, Axle, had broken. The Dealer then, told me that the truck would not align so they sent it to the Collision Center. The collision center told me that the truck had a bent frame and it did not happen due to the pothole. That the truck was a death trap and I need not to drive it that the dealer should not have sold me that truck. I went and talked to the Manager at Rick Chevrolet named Kerry and he said we could swap the truck, but I had to make a down payment of an excessive amount due to my credit. I did not know that this truck was a nightmare and I feel why should I have to pay for someone selling me a truck that can kill me and whoever is riding with me. I bought the truck because they are supposed to be safe. This is ridiculous and the dealership is not trying to help me out of this by putting me in a safe vehicle. I am paying for something that is going to cause me bodily harm or my life, and they want me to pay more to get into a safe vehicle. This truck should not have been sold and because it was, they need to take responsibility and swap me out of this death trap. Can you please look into this matter. The collision center gave me copies of what they did, and what they found wrong with the truck and a picture of frame being bent. The firewall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Additional Notes:
I am writing this letter about a vehicle I purchased in November 2023. The vehicle purchased was a 2017 Dodge Ram 1500 Diesel from Rick Chevrolet in Virginia Beach VA. The truck has many defects. The first month I took it back for a leaking tire, broken windshield, oil leak and because it drove funny and I did not know what was wrong with it, but I knew something was wrong. They kept the truck for approximately a week or two. In April I hit a pothole in Norfolk off [XXX] and I didn’t know what had happened to the truck. I left it in Norfolk until the next morning because I could not get a tow truck to come out that night. I had my truck towed to Dodge, Ram and FIAT in Norfolk VA. They told me the Tie Rod, Axle, had broken. The Dealer then, told me that the truck would not align so they sent it to the Collision Center. The collision center told me that the truck had a bent frame and it did not happen due to the pothole. That the truck was a death trap and I need not to drive it that the dealer should not have sold me that truck. I went and talked to the Manager at Rick Chevrolet named Kerry and he said we could swap the truck, but I had to make a down payment of an excessive amount due to my credit. I did not know that this truck was a nightmare and I feel why should I have to pay for someone selling me a truck that can kill me and whoever is riding with me. I bought the truck because they are supposed to be safe. This is ridiculous and the dealership is not trying to help me out of this by putting me in a safe vehicle. I am paying for something that is going to cause me bodily harm or my life, and they want me to pay more to get into a safe vehicle. This truck should not have been sold and because it was, they need to take responsibility and swap me out of this death trap. Can you please look into this matter. The collision center gave me copies of what they did, and what they found wrong with the truck and a picture of frame being bent. The firewall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Mfg Campaign: 11608617
Recall Date: Aug 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The electronic power steering (EPS) system failed while driving down the road. Lost the ability to steer the vechical and came close to having a accident head on.we had to cost down the road way until we reached the shoulder. The truck has 80,000 miles . Yes the warning lamp lit up once the system stopped operating properly not before we lost the ability to steer, the warning was a steering wheel and ! Point. There was no pre warning. Had to have the truck trailered back home.
Corrective Action:
The electronic power steering (EPS) system failed while driving down the road. Lost the ability to steer the vechical and came close to having a accident head on.we had to cost down the road way until we reached the shoulder. The truck has 80,000 miles . Yes the warning lamp lit up once the system stopped operating properly not before we lost the ability to steer, the warning was a steering wheel and ! Point. There was no pre warning. Had to have the truck trailered back home.
Additional Notes:
The electronic power steering (EPS) system failed while driving down the road. Lost the ability to steer the vechical and came close to having a accident head on.we had to cost down the road way until we reached the shoulder. The truck has 80,000 miles . Yes the warning lamp lit up once the system stopped operating properly not before we lost the ability to steer, the warning was a steering wheel and ! Point. There was no pre warning. Had to have the truck trailered back home.
Mfg Campaign: 11608239
Recall Date: Aug 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The electronic power steering (EPS) system failed while driving down the road. Lost the ability to steer the vechical and came close to having a accident head on.we had to cost down the road way until we reached the shoulder. The truck has 80,000 miles . Yes the warning lamp lit up once the system stopped operating properly not before we lost the ability to steer, the warning was a steering wheel and ! Point. There was no pre warning. Had to have the truck trailered back home.
Corrective Action:
The electronic power steering (EPS) system failed while driving down the road. Lost the ability to steer the vechical and came close to having a accident head on.we had to cost down the road way until we reached the shoulder. The truck has 80,000 miles . Yes the warning lamp lit up once the system stopped operating properly not before we lost the ability to steer, the warning was a steering wheel and ! Point. There was no pre warning. Had to have the truck trailered back home.
Additional Notes:
The electronic power steering (EPS) system failed while driving down the road. Lost the ability to steer the vechical and came close to having a accident head on.we had to cost down the road way until we reached the shoulder. The truck has 80,000 miles . Yes the warning lamp lit up once the system stopped operating properly not before we lost the ability to steer, the warning was a steering wheel and ! Point. There was no pre warning. Had to have the truck trailered back home.
Mfg Campaign: 11608239
Recall Date: Aug 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
the truck drove just fine the day before, got into the truck and turned it on got a "service steering" light and message. tried to turn the steering wheel and it will not turn. IT read multiple codes as i have a code reader, checked power and fuses and everything was good but one code keeps coming up c2217 which seems to be associated with a recall for the 2015-16 and 2019 rams. my truck is stuck in my driveway and can not turn the steering wheel to drive safely. luckily i was not driving like some others have been.
Corrective Action:
the truck drove just fine the day before, got into the truck and turned it on got a "service steering" light and message. tried to turn the steering wheel and it will not turn. IT read multiple codes as i have a code reader, checked power and fuses and everything was good but one code keeps coming up c2217 which seems to be associated with a recall for the 2015-16 and 2019 rams. my truck is stuck in my driveway and can not turn the steering wheel to drive safely. luckily i was not driving like some others have been.
Additional Notes:
the truck drove just fine the day before, got into the truck and turned it on got a "service steering" light and message. tried to turn the steering wheel and it will not turn. IT read multiple codes as i have a code reader, checked power and fuses and everything was good but one code keeps coming up c2217 which seems to be associated with a recall for the 2015-16 and 2019 rams. my truck is stuck in my driveway and can not turn the steering wheel to drive safely. luckily i was not driving like some others have been.
Mfg Campaign: 11608016
Recall Date: Aug 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
My power steering intermittently locks while driving, particularly in the process of a turn. It is just a momentary lock, but it does interfere with the turning process. One time it locked and stayed locked. I shut the vehicle down and restarted, and it would not come back, had to sit for about 15 minutes, no accident as of yet. The dealership states I will have to replace the whole front end (both racks) steering system. My vehicle is a 2017 RAM with 48,000 miles on it.
Corrective Action:
My power steering intermittently locks while driving, particularly in the process of a turn. It is just a momentary lock, but it does interfere with the turning process. One time it locked and stayed locked. I shut the vehicle down and restarted, and it would not come back, had to sit for about 15 minutes, no accident as of yet. The dealership states I will have to replace the whole front end (both racks) steering system. My vehicle is a 2017 RAM with 48,000 miles on it.
Additional Notes:
My power steering intermittently locks while driving, particularly in the process of a turn. It is just a momentary lock, but it does interfere with the turning process. One time it locked and stayed locked. I shut the vehicle down and restarted, and it would not come back, had to sit for about 15 minutes, no accident as of yet. The dealership states I will have to replace the whole front end (both racks) steering system. My vehicle is a 2017 RAM with 48,000 miles on it.
Mfg Campaign: 11607731
Recall Date: Aug 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Took to the shop explained that our EGR was replace at the fresno crystler dodge dealership with same OEM part not the new fix because it didn't exist they closed the account and now EGR went out again and they refuse to replace the original recalled part truck because it has been 4 years since replaced and is sitting in the north knox dodge dealer with the EGR completely malfunctioned leaking coolant blowing smoke and smells like it's about to catch fire and both dealerships refuse to replace the part
Corrective Action:
Took to the shop explained that our EGR was replace at the fresno crystler dodge dealership with same OEM part not the new fix because it didn't exist they closed the account and now EGR went out again and they refuse to replace the original recalled part truck because it has been 4 years since replaced and is sitting in the north knox dodge dealer with the EGR completely malfunctioned leaking coolant blowing smoke and smells like it's about to catch fire and both dealerships refuse to replace the part
Additional Notes:
Took to the shop explained that our EGR was replace at the fresno crystler dodge dealership with same OEM part not the new fix because it didn't exist they closed the account and now EGR went out again and they refuse to replace the original recalled part truck because it has been 4 years since replaced and is sitting in the north knox dodge dealer with the EGR completely malfunctioned leaking coolant blowing smoke and smells like it's about to catch fire and both dealerships refuse to replace the part
Mfg Campaign: 11606464
Recall Date: Aug 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving the vehicle, the cruise control disengages, the traction control light comes on, and the ABS light comes on along with a warning bell dinging incessantly! It may stay like this for hundreds of miles or may be intermittent. Sometimes I can restart the vehicle and it will reset and sometimes it won’t. I haven’t been able to replicate it for the dealership…although it’s been occurring for over a year now. Driving conditions don’t seem to make any difference as a cause. Wet, dry, smooth, or bumpy roads…it’s all the same.
Corrective Action:
While driving the vehicle, the cruise control disengages, the traction control light comes on, and the ABS light comes on along with a warning bell dinging incessantly! It may stay like this for hundreds of miles or may be intermittent. Sometimes I can restart the vehicle and it will reset and sometimes it won’t. I haven’t been able to replicate it for the dealership…although it’s been occurring for over a year now. Driving conditions don’t seem to make any difference as a cause. Wet, dry, smooth, or bumpy roads…it’s all the same.
Additional Notes:
While driving the vehicle, the cruise control disengages, the traction control light comes on, and the ABS light comes on along with a warning bell dinging incessantly! It may stay like this for hundreds of miles or may be intermittent. Sometimes I can restart the vehicle and it will reset and sometimes it won’t. I haven’t been able to replicate it for the dealership…although it’s been occurring for over a year now. Driving conditions don’t seem to make any difference as a cause. Wet, dry, smooth, or bumpy roads…it’s all the same.
Mfg Campaign: 11604923
Recall Date: Jul 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving the vehicle, the cruise control disengages, the traction control light comes on, and the ABS light comes on along with a warning bell dinging incessantly! It may stay like this for hundreds of miles or may be intermittent. Sometimes I can restart the vehicle and it will reset and sometimes it won’t. I haven’t been able to replicate it for the dealership…although it’s been occurring for over a year now. Driving conditions don’t seem to make any difference as a cause. Wet, dry, smooth, or bumpy roads…it’s all the same.
Corrective Action:
While driving the vehicle, the cruise control disengages, the traction control light comes on, and the ABS light comes on along with a warning bell dinging incessantly! It may stay like this for hundreds of miles or may be intermittent. Sometimes I can restart the vehicle and it will reset and sometimes it won’t. I haven’t been able to replicate it for the dealership…although it’s been occurring for over a year now. Driving conditions don’t seem to make any difference as a cause. Wet, dry, smooth, or bumpy roads…it’s all the same.
Additional Notes:
While driving the vehicle, the cruise control disengages, the traction control light comes on, and the ABS light comes on along with a warning bell dinging incessantly! It may stay like this for hundreds of miles or may be intermittent. Sometimes I can restart the vehicle and it will reset and sometimes it won’t. I haven’t been able to replicate it for the dealership…although it’s been occurring for over a year now. Driving conditions don’t seem to make any difference as a cause. Wet, dry, smooth, or bumpy roads…it’s all the same.
Mfg Campaign: 11604923
Recall Date: Jul 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving the vehicle, the cruise control disengages, the traction control light comes on, and the ABS light comes on along with a warning bell dinging incessantly! It may stay like this for hundreds of miles or may be intermittent. Sometimes I can restart the vehicle and it will reset and sometimes it won’t. I haven’t been able to replicate it for the dealership…although it’s been occurring for over a year now. Driving conditions don’t seem to make any difference as a cause. Wet, dry, smooth, or bumpy roads…it’s all the same.
Corrective Action:
While driving the vehicle, the cruise control disengages, the traction control light comes on, and the ABS light comes on along with a warning bell dinging incessantly! It may stay like this for hundreds of miles or may be intermittent. Sometimes I can restart the vehicle and it will reset and sometimes it won’t. I haven’t been able to replicate it for the dealership…although it’s been occurring for over a year now. Driving conditions don’t seem to make any difference as a cause. Wet, dry, smooth, or bumpy roads…it’s all the same.
Additional Notes:
While driving the vehicle, the cruise control disengages, the traction control light comes on, and the ABS light comes on along with a warning bell dinging incessantly! It may stay like this for hundreds of miles or may be intermittent. Sometimes I can restart the vehicle and it will reset and sometimes it won’t. I haven’t been able to replicate it for the dealership…although it’s been occurring for over a year now. Driving conditions don’t seem to make any difference as a cause. Wet, dry, smooth, or bumpy roads…it’s all the same.
Mfg Campaign: 11604923
Recall Date: Jul 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I pulled in a parking spot came back an hour later started my truck put it in reverse I had no steering, I pulled forward put in park then reverse. My steering was not there. Turning the trick off and back on no warning lights. After sitting for 2 hrs I turned the truck on a red light started flashing. Service power steering . I just bought the truck so I took it back to the dealership big Joe's auto. My dad attempted to drive it and put it in the ditch because he could not steering. The dealership would not send a tow truck.
Corrective Action:
I pulled in a parking spot came back an hour later started my truck put it in reverse I had no steering, I pulled forward put in park then reverse. My steering was not there. Turning the trick off and back on no warning lights. After sitting for 2 hrs I turned the truck on a red light started flashing. Service power steering . I just bought the truck so I took it back to the dealership big Joe's auto. My dad attempted to drive it and put it in the ditch because he could not steering. The dealership would not send a tow truck.
Additional Notes:
I pulled in a parking spot came back an hour later started my truck put it in reverse I had no steering, I pulled forward put in park then reverse. My steering was not there. Turning the trick off and back on no warning lights. After sitting for 2 hrs I turned the truck on a red light started flashing. Service power steering . I just bought the truck so I took it back to the dealership big Joe's auto. My dad attempted to drive it and put it in the ditch because he could not steering. The dealership would not send a tow truck.
Mfg Campaign: 11604927
Recall Date: Jul 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I pulled in a parking spot came back an hour later started my truck put it in reverse I had no steering, I pulled forward put in park then reverse. My steering was not there. Turning the trick off and back on no warning lights. After sitting for 2 hrs I turned the truck on a red light started flashing. Service power steering . I just bought the truck so I took it back to the dealership big Joe's auto. My dad attempted to drive it and put it in the ditch because he could not steering. The dealership would not send a tow truck.
Corrective Action:
I pulled in a parking spot came back an hour later started my truck put it in reverse I had no steering, I pulled forward put in park then reverse. My steering was not there. Turning the trick off and back on no warning lights. After sitting for 2 hrs I turned the truck on a red light started flashing. Service power steering . I just bought the truck so I took it back to the dealership big Joe's auto. My dad attempted to drive it and put it in the ditch because he could not steering. The dealership would not send a tow truck.
Additional Notes:
I pulled in a parking spot came back an hour later started my truck put it in reverse I had no steering, I pulled forward put in park then reverse. My steering was not there. Turning the trick off and back on no warning lights. After sitting for 2 hrs I turned the truck on a red light started flashing. Service power steering . I just bought the truck so I took it back to the dealership big Joe's auto. My dad attempted to drive it and put it in the ditch because he could not steering. The dealership would not send a tow truck.
Mfg Campaign: 11604927
Recall Date: Jul 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Ram has known for years that they have Exhaust Manifold issues but will not recall any of the Hemi engines affected. Many complaints start in 2015 and go into 2020 models. They say it is a known issue, but no recall. This defect causes a ticking noise when a cold start and goes away, what doesn't go away is the leaking of exhaust from the manifold that can enter the cabin. This could be very serious.
Corrective Action:
Ram has known for years that they have Exhaust Manifold issues but will not recall any of the Hemi engines affected. Many complaints start in 2015 and go into 2020 models. They say it is a known issue, but no recall. This defect causes a ticking noise when a cold start and goes away, what doesn't go away is the leaking of exhaust from the manifold that can enter the cabin. This could be very serious.
Additional Notes:
Ram has known for years that they have Exhaust Manifold issues but will not recall any of the Hemi engines affected. Many complaints start in 2015 and go into 2020 models. They say it is a known issue, but no recall. This defect causes a ticking noise when a cold start and goes away, what doesn't go away is the leaking of exhaust from the manifold that can enter the cabin. This could be very serious.
Mfg Campaign: 11603880
Recall Date: Jul 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Clogged particulate filter and catalytic converter No safety issue has been confirmed by a Ram dealer The vehicle has been inspected by the Ram dealer Engine light came on Dealer says the vehicle has to be driven a good distance to clean up the exhaust We only use the truck for short distances.
Corrective Action:
Clogged particulate filter and catalytic converter No safety issue has been confirmed by a Ram dealer The vehicle has been inspected by the Ram dealer Engine light came on Dealer says the vehicle has to be driven a good distance to clean up the exhaust We only use the truck for short distances.
Additional Notes:
Clogged particulate filter and catalytic converter No safety issue has been confirmed by a Ram dealer The vehicle has been inspected by the Ram dealer Engine light came on Dealer says the vehicle has to be driven a good distance to clean up the exhaust We only use the truck for short distances.
Mfg Campaign: 11601215
Recall Date: Jul 11, 2024
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