Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 05C, 09C, 10C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y55
Recall Date: Aug 12, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W58
Recall Date: Aug 13, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VB1
Recall Date: Oct 24, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V44
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U74
Recall Date: Jul 27, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U11
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T79
Recall Date: Dec 20, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Ram 1500 trucks. The fuel tanks in the affected vehicles may have a broken fuel tank control valve which might leak fuel if the vehicle were to become inverted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T45
Recall Date: Jul 7, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 1500 trucks. The differential pin retaining screw may come loose while driving, potentially causing the differential to break or lock up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T20
Recall Date: Mar 23, 2017
Consumer Complaints
995 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Truck has had issues with cranking but not starting consistently since owning. I have had it towed to multiple dealers who say they can not duplicate the issue. I take it home, drive it for a day or two and then it will crank and not start. I have paid multiple diagnosis fees, I have taken video of the issue and the dealer says they can't go by video they have to duplicate it. I have been stranded multiple times and can't rely on the truck starting when I need to drive it. The fuel pump has had a recall for a year now and dealer says they don't have parts to fix it. I am at a loss, there have been no warning light consistently, sometimes the engine light comes on when this happens and sometimes it does not. Dealer can't fix the fuel pump issue and I can't drive the truck without fear of being stranded and towed to dealer for them to say the same thing every time.
Corrective Action:
Truck has had issues with cranking but not starting consistently since owning. I have had it towed to multiple dealers who say they can not duplicate the issue. I take it home, drive it for a day or two and then it will crank and not start. I have paid multiple diagnosis fees, I have taken video of the issue and the dealer says they can't go by video they have to duplicate it. I have been stranded multiple times and can't rely on the truck starting when I need to drive it. The fuel pump has had a recall for a year now and dealer says they don't have parts to fix it. I am at a loss, there have been no warning light consistently, sometimes the engine light comes on when this happens and sometimes it does not. Dealer can't fix the fuel pump issue and I can't drive the truck without fear of being stranded and towed to dealer for them to say the same thing every time.
Additional Notes:
Truck has had issues with cranking but not starting consistently since owning. I have had it towed to multiple dealers who say they can not duplicate the issue. I take it home, drive it for a day or two and then it will crank and not start. I have paid multiple diagnosis fees, I have taken video of the issue and the dealer says they can't go by video they have to duplicate it. I have been stranded multiple times and can't rely on the truck starting when I need to drive it. The fuel pump has had a recall for a year now and dealer says they don't have parts to fix it. I am at a loss, there have been no warning light consistently, sometimes the engine light comes on when this happens and sometimes it does not. Dealer can't fix the fuel pump issue and I can't drive the truck without fear of being stranded and towed to dealer for them to say the same thing every time.
Mfg Campaign: 11525524
Recall Date: Jun 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Truck has had issues with cranking but not starting consistently since owning. I have had it towed to multiple dealers who say they can not duplicate the issue. I take it home, drive it for a day or two and then it will crank and not start. I have paid multiple diagnosis fees, I have taken video of the issue and the dealer says they can't go by video they have to duplicate it. I have been stranded multiple times and can't rely on the truck starting when I need to drive it. The fuel pump has had a recall for a year now and dealer says they don't have parts to fix it. I am at a loss, there have been no warning light consistently, sometimes the engine light comes on when this happens and sometimes it does not. Dealer can't fix the fuel pump issue and I can't drive the truck without fear of being stranded and towed to dealer for them to say the same thing every time.
Corrective Action:
Truck has had issues with cranking but not starting consistently since owning. I have had it towed to multiple dealers who say they can not duplicate the issue. I take it home, drive it for a day or two and then it will crank and not start. I have paid multiple diagnosis fees, I have taken video of the issue and the dealer says they can't go by video they have to duplicate it. I have been stranded multiple times and can't rely on the truck starting when I need to drive it. The fuel pump has had a recall for a year now and dealer says they don't have parts to fix it. I am at a loss, there have been no warning light consistently, sometimes the engine light comes on when this happens and sometimes it does not. Dealer can't fix the fuel pump issue and I can't drive the truck without fear of being stranded and towed to dealer for them to say the same thing every time.
Additional Notes:
Truck has had issues with cranking but not starting consistently since owning. I have had it towed to multiple dealers who say they can not duplicate the issue. I take it home, drive it for a day or two and then it will crank and not start. I have paid multiple diagnosis fees, I have taken video of the issue and the dealer says they can't go by video they have to duplicate it. I have been stranded multiple times and can't rely on the truck starting when I need to drive it. The fuel pump has had a recall for a year now and dealer says they don't have parts to fix it. I am at a loss, there have been no warning light consistently, sometimes the engine light comes on when this happens and sometimes it does not. Dealer can't fix the fuel pump issue and I can't drive the truck without fear of being stranded and towed to dealer for them to say the same thing every time.
Mfg Campaign: 11525524
Recall Date: Jun 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Repeated alert to service electronic braking system. Had code read it said right front wheel erratic response from wheel speed sensor. Had sensor changed no change to error code, now the traction control light and passenger seat airbag light has come on. This is a 2017 ram tradesmen with approximately 70k mileage
Corrective Action:
Repeated alert to service electronic braking system. Had code read it said right front wheel erratic response from wheel speed sensor. Had sensor changed no change to error code, now the traction control light and passenger seat airbag light has come on. This is a 2017 ram tradesmen with approximately 70k mileage
Additional Notes:
Repeated alert to service electronic braking system. Had code read it said right front wheel erratic response from wheel speed sensor. Had sensor changed no change to error code, now the traction control light and passenger seat airbag light has come on. This is a 2017 ram tradesmen with approximately 70k mileage
Mfg Campaign: 11525202
Recall Date: Jun 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Repeated alert to service electronic braking system. Had code read it said right front wheel erratic response from wheel speed sensor. Had sensor changed no change to error code, now the traction control light and passenger seat airbag light has come on. This is a 2017 ram tradesmen with approximately 70k mileage
Corrective Action:
Repeated alert to service electronic braking system. Had code read it said right front wheel erratic response from wheel speed sensor. Had sensor changed no change to error code, now the traction control light and passenger seat airbag light has come on. This is a 2017 ram tradesmen with approximately 70k mileage
Additional Notes:
Repeated alert to service electronic braking system. Had code read it said right front wheel erratic response from wheel speed sensor. Had sensor changed no change to error code, now the traction control light and passenger seat airbag light has come on. This is a 2017 ram tradesmen with approximately 70k mileage
Mfg Campaign: 11525202
Recall Date: Jun 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Repeated alert to service electronic braking system. Had code read it said right front wheel erratic response from wheel speed sensor. Had sensor changed no change to error code, now the traction control light and passenger seat airbag light has come on. This is a 2017 ram tradesmen with approximately 70k mileage
Corrective Action:
Repeated alert to service electronic braking system. Had code read it said right front wheel erratic response from wheel speed sensor. Had sensor changed no change to error code, now the traction control light and passenger seat airbag light has come on. This is a 2017 ram tradesmen with approximately 70k mileage
Additional Notes:
Repeated alert to service electronic braking system. Had code read it said right front wheel erratic response from wheel speed sensor. Had sensor changed no change to error code, now the traction control light and passenger seat airbag light has come on. This is a 2017 ram tradesmen with approximately 70k mileage
Mfg Campaign: 11525202
Recall Date: Jun 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11524660
Recall Date: May 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I know this is the fuel pump. No prior indications or lights. Stopped on highway. Able to move over and restart vehicle when light came on and vehicle stalled. Did this twice while getting to house out of state. Paid for the repair $16K after I argued sit was part of the recall. I was told not my year. Picked up the truck and drove about 10 miles when it did the exact same thing. I was lucky and was able to pull into a parking lot. I have tried to argue that the original failure was the recall and questioned why a recall part was placed back into the vehicle. I am without a vehicle with no repair in sight. There are two dates 04/06/2023 and 05:12/2023
Corrective Action:
I know this is the fuel pump. No prior indications or lights. Stopped on highway. Able to move over and restart vehicle when light came on and vehicle stalled. Did this twice while getting to house out of state. Paid for the repair $16K after I argued sit was part of the recall. I was told not my year. Picked up the truck and drove about 10 miles when it did the exact same thing. I was lucky and was able to pull into a parking lot. I have tried to argue that the original failure was the recall and questioned why a recall part was placed back into the vehicle. I am without a vehicle with no repair in sight. There are two dates 04/06/2023 and 05:12/2023
Additional Notes:
I know this is the fuel pump. No prior indications or lights. Stopped on highway. Able to move over and restart vehicle when light came on and vehicle stalled. Did this twice while getting to house out of state. Paid for the repair $16K after I argued sit was part of the recall. I was told not my year. Picked up the truck and drove about 10 miles when it did the exact same thing. I was lucky and was able to pull into a parking lot. I have tried to argue that the original failure was the recall and questioned why a recall part was placed back into the vehicle. I am without a vehicle with no repair in sight. There are two dates 04/06/2023 and 05:12/2023
Mfg Campaign: 11524482
Recall Date: May 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
RAM ENGINE FAILURE May 7, 2023 SUBJECT: Engine failure RAM 2017 ECO Diesel TO: whom it may concern: Tuesday April 25, 2023 while driving to Riverside California with my wife, daughter and two grandchildren in my 2017 ECO diesel, it began to overheat leading to my engine oil pressure immediately dropping to zero. The loss in performance and lack of drivability forced me to hastily veer off highway 91, on to Adams Street/Auto Center Drive. I immediately pulled to the side of the road and shut off my truck’s engine. After the panic subsided I called Redlands Dodge Redland and was redirected to MOSS BROS. Riverside, California. The history regarding my purchase of RAM eco diesel: I’m a 100% disabled Vietnam Veteran who utilizes a service trained mobility dog. This was the primary reason for the purchase a RAM full size pickup truck that is licensed with military disability veteran plates and equipped with K-9 support equipment. See attached photos. I suffer from severe neural back injuries requiring both lower back and leg prosthesis. My service dog is the only way I’m able to be mobile and not bed ridden. My RAM truck is my chosen vehicle to allow me some resemblance of a normal life. At 73 year old, I depend on my RAM truck. Today I’m confronted with multiple recalls and premature engine failure on this truck which had been waiting for over a year to have corrections made to critical equipment defects which could result in fire, loss of vehicle control and possible vehicle crash endangering my life and the lives of my family. My RAM case number is GOOD-WILL # 86043416, The contact stated the first case appears to have gone unresolved and speaking with another specialist/mechanic from FCA would inspect my vehicle's engine and authorize it's repair/replacement.
Corrective Action:
RAM ENGINE FAILURE May 7, 2023 SUBJECT: Engine failure RAM 2017 ECO Diesel TO: whom it may concern: Tuesday April 25, 2023 while driving to Riverside California with my wife, daughter and two grandchildren in my 2017 ECO diesel, it began to overheat leading to my engine oil pressure immediately dropping to zero. The loss in performance and lack of drivability forced me to hastily veer off highway 91, on to Adams Street/Auto Center Drive. I immediately pulled to the side of the road and shut off my truck’s engine. After the panic subsided I called Redlands Dodge Redland and was redirected to MOSS BROS. Riverside, California. The history regarding my purchase of RAM eco diesel: I’m a 100% disabled Vietnam Veteran who utilizes a service trained mobility dog. This was the primary reason for the purchase a RAM full size pickup truck that is licensed with military disability veteran plates and equipped with K-9 support equipment. See attached photos. I suffer from severe neural back injuries requiring both lower back and leg prosthesis. My service dog is the only way I’m able to be mobile and not bed ridden. My RAM truck is my chosen vehicle to allow me some resemblance of a normal life. At 73 year old, I depend on my RAM truck. Today I’m confronted with multiple recalls and premature engine failure on this truck which had been waiting for over a year to have corrections made to critical equipment defects which could result in fire, loss of vehicle control and possible vehicle crash endangering my life and the lives of my family. My RAM case number is GOOD-WILL # 86043416, The contact stated the first case appears to have gone unresolved and speaking with another specialist/mechanic from FCA would inspect my vehicle's engine and authorize it's repair/replacement.
Additional Notes:
RAM ENGINE FAILURE May 7, 2023 SUBJECT: Engine failure RAM 2017 ECO Diesel TO: whom it may concern: Tuesday April 25, 2023 while driving to Riverside California with my wife, daughter and two grandchildren in my 2017 ECO diesel, it began to overheat leading to my engine oil pressure immediately dropping to zero. The loss in performance and lack of drivability forced me to hastily veer off highway 91, on to Adams Street/Auto Center Drive. I immediately pulled to the side of the road and shut off my truck’s engine. After the panic subsided I called Redlands Dodge Redland and was redirected to MOSS BROS. Riverside, California. The history regarding my purchase of RAM eco diesel: I’m a 100% disabled Vietnam Veteran who utilizes a service trained mobility dog. This was the primary reason for the purchase a RAM full size pickup truck that is licensed with military disability veteran plates and equipped with K-9 support equipment. See attached photos. I suffer from severe neural back injuries requiring both lower back and leg prosthesis. My service dog is the only way I’m able to be mobile and not bed ridden. My RAM truck is my chosen vehicle to allow me some resemblance of a normal life. At 73 year old, I depend on my RAM truck. Today I’m confronted with multiple recalls and premature engine failure on this truck which had been waiting for over a year to have corrections made to critical equipment defects which could result in fire, loss of vehicle control and possible vehicle crash endangering my life and the lives of my family. My RAM case number is GOOD-WILL # 86043416, The contact stated the first case appears to have gone unresolved and speaking with another specialist/mechanic from FCA would inspect my vehicle's engine and authorize it's repair/replacement.
Mfg Campaign: 11523102
Recall Date: May 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY
Potential Consequences:
The contact owns a 2017 Ram 1500. The contact stated that while attempting to refuel, the fuel nozzle would continuously shut off prematurely. The vehicle was taken to the local dealer who diagnosed that the fuel pump check valve had malfunctioned, and the fuel pump needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 55,200.
Corrective Action:
The contact owns a 2017 Ram 1500. The contact stated that while attempting to refuel, the fuel nozzle would continuously shut off prematurely. The vehicle was taken to the local dealer who diagnosed that the fuel pump check valve had malfunctioned, and the fuel pump needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 55,200.
Additional Notes:
The contact owns a 2017 Ram 1500. The contact stated that while attempting to refuel, the fuel nozzle would continuously shut off prematurely. The vehicle was taken to the local dealer who diagnosed that the fuel pump check valve had malfunctioned, and the fuel pump needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 55,200.
Mfg Campaign: 11522612
Recall Date: May 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2017 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the parts to do the recall repair were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The low oil and fuel pressure warning lights were illuminated. The contact stated that as a result of the failure, the vehicle swerved as the contact maneuvered the vehicle to safely avoid a crash. The vehicle was towed to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The contact the stated that he requested that additional diagnostic tests be performed on the vehicle. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was 64,322. The contact stated that the manufacturer has yet to state whether or not if they will reimburse for the replacements. No repairs have been made.
Corrective Action:
The contact owns a 2017 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the parts to do the recall repair were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The low oil and fuel pressure warning lights were illuminated. The contact stated that as a result of the failure, the vehicle swerved as the contact maneuvered the vehicle to safely avoid a crash. The vehicle was towed to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The contact the stated that he requested that additional diagnostic tests be performed on the vehicle. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was 64,322. The contact stated that the manufacturer has yet to state whether or not if they will reimburse for the replacements. No repairs have been made.
Additional Notes:
The contact owns a 2017 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the parts to do the recall repair were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The low oil and fuel pressure warning lights were illuminated. The contact stated that as a result of the failure, the vehicle swerved as the contact maneuvered the vehicle to safely avoid a crash. The vehicle was towed to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The contact the stated that he requested that additional diagnostic tests be performed on the vehicle. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was 64,322. The contact stated that the manufacturer has yet to state whether or not if they will reimburse for the replacements. No repairs have been made.
Mfg Campaign: 11522343
Recall Date: May 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the parts to do the recall repair were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The low oil and fuel pressure warning lights were illuminated. The contact stated that as a result of the failure, the vehicle swerved as the contact maneuvered the vehicle to safely avoid a crash. The vehicle was towed to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The contact the stated that he requested that additional diagnostic tests be performed on the vehicle. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was 64,322. The contact stated that the manufacturer has yet to state whether or not if they will reimburse for the replacements. No repairs have been made.
Corrective Action:
The contact owns a 2017 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the parts to do the recall repair were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The low oil and fuel pressure warning lights were illuminated. The contact stated that as a result of the failure, the vehicle swerved as the contact maneuvered the vehicle to safely avoid a crash. The vehicle was towed to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The contact the stated that he requested that additional diagnostic tests be performed on the vehicle. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was 64,322. The contact stated that the manufacturer has yet to state whether or not if they will reimburse for the replacements. No repairs have been made.
Additional Notes:
The contact owns a 2017 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the parts to do the recall repair were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The low oil and fuel pressure warning lights were illuminated. The contact stated that as a result of the failure, the vehicle swerved as the contact maneuvered the vehicle to safely avoid a crash. The vehicle was towed to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The contact the stated that he requested that additional diagnostic tests be performed on the vehicle. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was 64,322. The contact stated that the manufacturer has yet to state whether or not if they will reimburse for the replacements. No repairs have been made.
Mfg Campaign: 11522343
Recall Date: May 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
While driving power steering failure happens randomly at any speed or on turns. No indicator light shows on dashboard calling out an issue. I am concerned loss of power steering will cause an accident causing bodily harm or death.
Corrective Action:
While driving power steering failure happens randomly at any speed or on turns. No indicator light shows on dashboard calling out an issue. I am concerned loss of power steering will cause an accident causing bodily harm or death.
Additional Notes:
While driving power steering failure happens randomly at any speed or on turns. No indicator light shows on dashboard calling out an issue. I am concerned loss of power steering will cause an accident causing bodily harm or death.
Mfg Campaign: 11522363
Recall Date: May 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System/Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System/Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System/Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11520497
Recall Date: May 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The minute the gas hand gets below Full the gas hand goes to Empty and then goes back to Full over and over while driving On the dash it flashes “Fuel Level Sensor Failure” and it will do this til I fill the tank full. It shows recall letters to be mail in August 2023 can I get a copy of the letter please
Corrective Action:
The minute the gas hand gets below Full the gas hand goes to Empty and then goes back to Full over and over while driving On the dash it flashes “Fuel Level Sensor Failure” and it will do this til I fill the tank full. It shows recall letters to be mail in August 2023 can I get a copy of the letter please
Additional Notes:
The minute the gas hand gets below Full the gas hand goes to Empty and then goes back to Full over and over while driving On the dash it flashes “Fuel Level Sensor Failure” and it will do this til I fill the tank full. It shows recall letters to be mail in August 2023 can I get a copy of the letter please
Mfg Campaign: 11517950
Recall Date: Apr 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
This is my second Ram truck with this issue. My first truck was a 2014 1500 Big Horn and now I own a 2017 1500 Sport. The 2014 was in the shop 3 times for a manifold bolt breakage and the 2017 has been in the shop 2 times now for a manifold bolt break. This issue causes an annoying engine ticking sound that gets louder over time and causes a serious health risk to the passengers of the vehicle. Even the newly designed bolts that Mopar has been using still break. This has been ongoing for many years with the Hemi engines and should have a repair that will not fail by now.
Corrective Action:
This is my second Ram truck with this issue. My first truck was a 2014 1500 Big Horn and now I own a 2017 1500 Sport. The 2014 was in the shop 3 times for a manifold bolt breakage and the 2017 has been in the shop 2 times now for a manifold bolt break. This issue causes an annoying engine ticking sound that gets louder over time and causes a serious health risk to the passengers of the vehicle. Even the newly designed bolts that Mopar has been using still break. This has been ongoing for many years with the Hemi engines and should have a repair that will not fail by now.
Additional Notes:
This is my second Ram truck with this issue. My first truck was a 2014 1500 Big Horn and now I own a 2017 1500 Sport. The 2014 was in the shop 3 times for a manifold bolt breakage and the 2017 has been in the shop 2 times now for a manifold bolt break. This issue causes an annoying engine ticking sound that gets louder over time and causes a serious health risk to the passengers of the vehicle. Even the newly designed bolts that Mopar has been using still break. This has been ongoing for many years with the Hemi engines and should have a repair that will not fail by now.
Mfg Campaign: 11517509
Recall Date: Apr 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The plastic fan exploded and cut through the transmission lines causing the truck to stop moving and thousands of dollars in damage. While towing a 6500lb trailer, the fan was spinning at a high rate of speed when the plastic failed and broke apart in the engine bay causing damage to the paint, heat shield, and transmission lines. It was unknown that this occurred until the vehicle started to hesitate with the gas pedal until it no longer would drive. The vehicle and trailer were towed to Brandon Dodge on Broadway in Littleton Colorado where the service associate then told me the driver caused the fan to break!? Seems very unlikely that you could run over something that could fit up into the engine area and go into a high rate fan that blows into the engine bay and anything that did fit into that small opening would damage a fan so badly that all blades would break off. This issue had to be resolved by my insurance company as the warranty on the vehicle said they wouldn't fix it due to the service man's comments. The transmission had to be dropped and checked for damage and pan replaced, hoses replaced and new fan, which looks a different color/type to me was installed. The fan has been in the shop at 46k miles for noise and they replaced only the clutch.
Corrective Action:
The plastic fan exploded and cut through the transmission lines causing the truck to stop moving and thousands of dollars in damage. While towing a 6500lb trailer, the fan was spinning at a high rate of speed when the plastic failed and broke apart in the engine bay causing damage to the paint, heat shield, and transmission lines. It was unknown that this occurred until the vehicle started to hesitate with the gas pedal until it no longer would drive. The vehicle and trailer were towed to Brandon Dodge on Broadway in Littleton Colorado where the service associate then told me the driver caused the fan to break!? Seems very unlikely that you could run over something that could fit up into the engine area and go into a high rate fan that blows into the engine bay and anything that did fit into that small opening would damage a fan so badly that all blades would break off. This issue had to be resolved by my insurance company as the warranty on the vehicle said they wouldn't fix it due to the service man's comments. The transmission had to be dropped and checked for damage and pan replaced, hoses replaced and new fan, which looks a different color/type to me was installed. The fan has been in the shop at 46k miles for noise and they replaced only the clutch.
Additional Notes:
The plastic fan exploded and cut through the transmission lines causing the truck to stop moving and thousands of dollars in damage. While towing a 6500lb trailer, the fan was spinning at a high rate of speed when the plastic failed and broke apart in the engine bay causing damage to the paint, heat shield, and transmission lines. It was unknown that this occurred until the vehicle started to hesitate with the gas pedal until it no longer would drive. The vehicle and trailer were towed to Brandon Dodge on Broadway in Littleton Colorado where the service associate then told me the driver caused the fan to break!? Seems very unlikely that you could run over something that could fit up into the engine area and go into a high rate fan that blows into the engine bay and anything that did fit into that small opening would damage a fan so badly that all blades would break off. This issue had to be resolved by my insurance company as the warranty on the vehicle said they wouldn't fix it due to the service man's comments. The transmission had to be dropped and checked for damage and pan replaced, hoses replaced and new fan, which looks a different color/type to me was installed. The fan has been in the shop at 46k miles for noise and they replaced only the clutch.
Mfg Campaign: 11517517
Recall Date: Apr 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Ram 1500. The contact stated that while driving at various speeds, the power steering intermittently failed with the power steering warning symbol displayed on the instrument panel. The manufacturer was notified of the failure and the contact was instructed to take the vehicle to a dealer. The contact was informed that the manufacturer would reimburse for any repairs to the vehicle. The vehicle was taken to a dealer where the vehicle was diagnosed with a defective rack and pinion; however, there were no recalls on the vehicle. The contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ram 1500. The contact stated that while driving at various speeds, the power steering intermittently failed with the power steering warning symbol displayed on the instrument panel. The manufacturer was notified of the failure and the contact was instructed to take the vehicle to a dealer. The contact was informed that the manufacturer would reimburse for any repairs to the vehicle. The vehicle was taken to a dealer where the vehicle was diagnosed with a defective rack and pinion; however, there were no recalls on the vehicle. The contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ram 1500. The contact stated that while driving at various speeds, the power steering intermittently failed with the power steering warning symbol displayed on the instrument panel. The manufacturer was notified of the failure and the contact was instructed to take the vehicle to a dealer. The contact was informed that the manufacturer would reimburse for any repairs to the vehicle. The vehicle was taken to a dealer where the vehicle was diagnosed with a defective rack and pinion; however, there were no recalls on the vehicle. The contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 80,000.
Mfg Campaign: 11514827
Recall Date: Mar 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while her husband was driving at various speeds, the vehicle would jerk and hesitate upon depression of the accelerator pedal without warning. The vehicle was taken to the dealer and they were informed that the vehicle could not be seen for a few weeks. The contact's husband drove the vehicle home and called the dealer the next day; he was instructed to bring in the vehicle for an inspection. While driving to the dealer at 35 MPH, her husband noticed black smoke emitting from the hood of the vehicle. As her husband pulled over and opened the hood, flames began to engulf the engine. The fire department was called to the scene and extinguished the fire. A police report was filed. The vehicle was initially towed to an independent mechanic and later to an independent body shop where it remained in their possession. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000. Vin tool confirms parts not yet available.
Corrective Action:
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while her husband was driving at various speeds, the vehicle would jerk and hesitate upon depression of the accelerator pedal without warning. The vehicle was taken to the dealer and they were informed that the vehicle could not be seen for a few weeks. The contact's husband drove the vehicle home and called the dealer the next day; he was instructed to bring in the vehicle for an inspection. While driving to the dealer at 35 MPH, her husband noticed black smoke emitting from the hood of the vehicle. As her husband pulled over and opened the hood, flames began to engulf the engine. The fire department was called to the scene and extinguished the fire. A police report was filed. The vehicle was initially towed to an independent mechanic and later to an independent body shop where it remained in their possession. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000. Vin tool confirms parts not yet available.
Additional Notes:
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while her husband was driving at various speeds, the vehicle would jerk and hesitate upon depression of the accelerator pedal without warning. The vehicle was taken to the dealer and they were informed that the vehicle could not be seen for a few weeks. The contact's husband drove the vehicle home and called the dealer the next day; he was instructed to bring in the vehicle for an inspection. While driving to the dealer at 35 MPH, her husband noticed black smoke emitting from the hood of the vehicle. As her husband pulled over and opened the hood, flames began to engulf the engine. The fire department was called to the scene and extinguished the fire. A police report was filed. The vehicle was initially towed to an independent mechanic and later to an independent body shop where it remained in their possession. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000. Vin tool confirms parts not yet available.
Mfg Campaign: 11514847
Recall Date: Mar 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle stalled and failed to restart. The vehicle was towed to the dealer, where the crankshaft sensor and the ECU were replaced. Additionally, the dealer informed the contact that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel). The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000.
Corrective Action:
The contact owns a 2017 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle stalled and failed to restart. The vehicle was towed to the dealer, where the crankshaft sensor and the ECU were replaced. Additionally, the dealer informed the contact that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel). The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000.
Additional Notes:
The contact owns a 2017 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle stalled and failed to restart. The vehicle was towed to the dealer, where the crankshaft sensor and the ECU were replaced. Additionally, the dealer informed the contact that the fuel pump needed to be replaced. The contact related the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel). The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000.
Mfg Campaign: 11514381
Recall Date: Mar 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Dodge has failed to recognize an issue that is extremely prevelant in Americas Number one selling truck. The 2015-2020 models are all experiencing exhaust Manifold deformities/ Warpage that are causing the manifold bolts to snap at the engine resulting in the vehicle spewing untreated exhaust fumes both into the environment as well as the passenger compartment. They have redesigned the components but have not issued a recall. This is both an environmental issue as well as a health issue for the drivers. This is the number 1 selling truck in America so I cant imagine how much unfiltered exhaust is entering our environment from these vehicles. A simple google search of 5.7 hemi exhaust leak will show you how prevalent this issue is. Dodge's redesign of the manifolds is a clear indication that they admit the issue was a design flaw. It is both seriously detrimental to the environment as well as the passengers.
Corrective Action:
Dodge has failed to recognize an issue that is extremely prevelant in Americas Number one selling truck. The 2015-2020 models are all experiencing exhaust Manifold deformities/ Warpage that are causing the manifold bolts to snap at the engine resulting in the vehicle spewing untreated exhaust fumes both into the environment as well as the passenger compartment. They have redesigned the components but have not issued a recall. This is both an environmental issue as well as a health issue for the drivers. This is the number 1 selling truck in America so I cant imagine how much unfiltered exhaust is entering our environment from these vehicles. A simple google search of 5.7 hemi exhaust leak will show you how prevalent this issue is. Dodge's redesign of the manifolds is a clear indication that they admit the issue was a design flaw. It is both seriously detrimental to the environment as well as the passengers.
Additional Notes:
Dodge has failed to recognize an issue that is extremely prevelant in Americas Number one selling truck. The 2015-2020 models are all experiencing exhaust Manifold deformities/ Warpage that are causing the manifold bolts to snap at the engine resulting in the vehicle spewing untreated exhaust fumes both into the environment as well as the passenger compartment. They have redesigned the components but have not issued a recall. This is both an environmental issue as well as a health issue for the drivers. This is the number 1 selling truck in America so I cant imagine how much unfiltered exhaust is entering our environment from these vehicles. A simple google search of 5.7 hemi exhaust leak will show you how prevalent this issue is. Dodge's redesign of the manifolds is a clear indication that they admit the issue was a design flaw. It is both seriously detrimental to the environment as well as the passengers.
Mfg Campaign: 11514178
Recall Date: Mar 28, 2023
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