Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain model year 2017 Mazda6 vehicles manufactured August 12, 2016, to September 28, 2016 and equipped with optional accessory fog lights. Due to an incorrect combination switch being installed, the turn signals may not automatically cancel by the rotation of the steering wheel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 0316J
Recall Date: Oct 18, 2016
Consumer Complaints
65 ComplaintsMazda Motor Corp.
Defect Description:
POWER TRAIN
Potential Consequences:
ON THE NIGHT OF 6/22/2018 I WAS TRAVELING BACK TO MISSOURI FROM FLORIDA GOING ABOUT 60-65 MPH ON A INTERCHANGE FROM I-75 TO I-24 WHEN MY CAR LOCKED UP COMPLETELY, IT SENT ME INTO A SPIN THAT I OVER CORRECTED AND THREW THE CAR INTO NEUTRAL AND HAD TO CORRECT MY STEERING FROM HITTING A GUARD RAIL WHILE AVOIDING 2 SEMIS AND 2 CARS. WE ACTUALLY GOT OUT OF THIS SITUATION BY THE GRACE OF GOD AND NOT A SINGLE SCRATCH TO US OR THE CAR. FOUND OUT THIS MORNING 6/25/2018 THAT OUR TRANSMISSION WAS THE CAUSE AND IS IN THE PROCESS OF BEING REPLACED. IS THERE ANY OTHER COMPLAINTS ABOUT THIS SITUATION. AND THE CAR HAS ONLY 18306 MILES ON IT AND IT'S A 2017 MAZDA6.
Corrective Action:
ON THE NIGHT OF 6/22/2018 I WAS TRAVELING BACK TO MISSOURI FROM FLORIDA GOING ABOUT 60-65 MPH ON A INTERCHANGE FROM I-75 TO I-24 WHEN MY CAR LOCKED UP COMPLETELY, IT SENT ME INTO A SPIN THAT I OVER CORRECTED AND THREW THE CAR INTO NEUTRAL AND HAD TO CORRECT MY STEERING FROM HITTING A GUARD RAIL WHILE AVOIDING 2 SEMIS AND 2 CARS. WE ACTUALLY GOT OUT OF THIS SITUATION BY THE GRACE OF GOD AND NOT A SINGLE SCRATCH TO US OR THE CAR. FOUND OUT THIS MORNING 6/25/2018 THAT OUR TRANSMISSION WAS THE CAUSE AND IS IN THE PROCESS OF BEING REPLACED. IS THERE ANY OTHER COMPLAINTS ABOUT THIS SITUATION. AND THE CAR HAS ONLY 18306 MILES ON IT AND IT'S A 2017 MAZDA6.
Additional Notes:
ON THE NIGHT OF 6/22/2018 I WAS TRAVELING BACK TO MISSOURI FROM FLORIDA GOING ABOUT 60-65 MPH ON A INTERCHANGE FROM I-75 TO I-24 WHEN MY CAR LOCKED UP COMPLETELY, IT SENT ME INTO A SPIN THAT I OVER CORRECTED AND THREW THE CAR INTO NEUTRAL AND HAD TO CORRECT MY STEERING FROM HITTING A GUARD RAIL WHILE AVOIDING 2 SEMIS AND 2 CARS. WE ACTUALLY GOT OUT OF THIS SITUATION BY THE GRACE OF GOD AND NOT A SINGLE SCRATCH TO US OR THE CAR. FOUND OUT THIS MORNING 6/25/2018 THAT OUR TRANSMISSION WAS THE CAUSE AND IS IN THE PROCESS OF BEING REPLACED. IS THERE ANY OTHER COMPLAINTS ABOUT THIS SITUATION. AND THE CAR HAS ONLY 18306 MILES ON IT AND IT'S A 2017 MAZDA6.
Mfg Campaign: 11103842
Recall Date: Jun 25, 2018
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MAIN WIRING HARNESS NEAR ENGINE COILS CHEWED THRU BY RODENT WHILE IT WAS PARKED IN THE CITY. ONE WIRE WAS COMPLETELY CUT AND ANOTHER NEARBY WIRE WAS CHEWED. THESE WIRES CARY HIGH VOLTAGES AND CAN CAUSE FIRE IF SHORTED. THIS WIRING HARNESS MAY CONTAIN SOY BASED PRODUCTS WHICH CAN ATTRACT RODENTS. THIS CAR ENGINE COVER HAS ENOUGH ROOM FOR ROBENT TO GET INSIDE AND MAKE THEIR HOME NEAR THE WIRES. THE WHITE FIBERS MATERIALS YOU SEE IN THE IMAGE IS FROM THE ENGINE COVER INSULATION THAT RAT REMOVED FROM COVER.
Corrective Action:
MAIN WIRING HARNESS NEAR ENGINE COILS CHEWED THRU BY RODENT WHILE IT WAS PARKED IN THE CITY. ONE WIRE WAS COMPLETELY CUT AND ANOTHER NEARBY WIRE WAS CHEWED. THESE WIRES CARY HIGH VOLTAGES AND CAN CAUSE FIRE IF SHORTED. THIS WIRING HARNESS MAY CONTAIN SOY BASED PRODUCTS WHICH CAN ATTRACT RODENTS. THIS CAR ENGINE COVER HAS ENOUGH ROOM FOR ROBENT TO GET INSIDE AND MAKE THEIR HOME NEAR THE WIRES. THE WHITE FIBERS MATERIALS YOU SEE IN THE IMAGE IS FROM THE ENGINE COVER INSULATION THAT RAT REMOVED FROM COVER.
Additional Notes:
MAIN WIRING HARNESS NEAR ENGINE COILS CHEWED THRU BY RODENT WHILE IT WAS PARKED IN THE CITY. ONE WIRE WAS COMPLETELY CUT AND ANOTHER NEARBY WIRE WAS CHEWED. THESE WIRES CARY HIGH VOLTAGES AND CAN CAUSE FIRE IF SHORTED. THIS WIRING HARNESS MAY CONTAIN SOY BASED PRODUCTS WHICH CAN ATTRACT RODENTS. THIS CAR ENGINE COVER HAS ENOUGH ROOM FOR ROBENT TO GET INSIDE AND MAKE THEIR HOME NEAR THE WIRES. THE WHITE FIBERS MATERIALS YOU SEE IN THE IMAGE IS FROM THE ENGINE COVER INSULATION THAT RAT REMOVED FROM COVER.
Mfg Campaign: 11058324
Recall Date: Jan 3, 2018
Mazda Motor Corp.
Defect Description:
WHEELS
Potential Consequences:
I PURCHASED A 2017 MAZDA 6 GRAND TOURING IN JULY 2017, NEW FROM CLASSIC MAZDA IN MENTOR, OHIO. THE DUNLOP TIRES THAT CAME ON MY CARE ARE COMPLETE GARBAGE AND UNSUITABLE TO DRIVE ON IN THE RAIN. THEY BEGIN TO HYDROPLANE WITH EVEN THE SLIGHTEST AMOUNT OF WATER ON THE ROAD, AND ARE DOWN RIGHT DANGEROUS IN ANY WEATHER MORE SEVERE THAN LIGHT RAIN. THERE HAVE BEEN DOZENS OF INSTANCES OF WHITE-KNUCKLE DRIVING 10-15MPH SLOWER THAN THE REST OF TRAFFIC BECAUSE THE CAR BECOMES UNDERIVABLE IN THE RAIN. I HAVE NEVER DRIVEN A VEHICLE OR TIRES THAT PERFORMED THIS POORLY NOR HAD SUCH A STARK TRANSITION FROM FEELING PLANTED AND CONFIDENCE INSPIRING IN THE DRY TO SLIDING OFF THE ROAD WHEN IT RAINS. THESE TIRES ARE GOING TO GET ME INJURED OR KILLED! AS BAD AS THEY ARE BRAND NEW ON A BRAND NEW CAR, I SHUDDER TO THINK WHAT IT WILL BE LIKE AS THESE BEGIN TO WEAR!!
Corrective Action:
I PURCHASED A 2017 MAZDA 6 GRAND TOURING IN JULY 2017, NEW FROM CLASSIC MAZDA IN MENTOR, OHIO. THE DUNLOP TIRES THAT CAME ON MY CARE ARE COMPLETE GARBAGE AND UNSUITABLE TO DRIVE ON IN THE RAIN. THEY BEGIN TO HYDROPLANE WITH EVEN THE SLIGHTEST AMOUNT OF WATER ON THE ROAD, AND ARE DOWN RIGHT DANGEROUS IN ANY WEATHER MORE SEVERE THAN LIGHT RAIN. THERE HAVE BEEN DOZENS OF INSTANCES OF WHITE-KNUCKLE DRIVING 10-15MPH SLOWER THAN THE REST OF TRAFFIC BECAUSE THE CAR BECOMES UNDERIVABLE IN THE RAIN. I HAVE NEVER DRIVEN A VEHICLE OR TIRES THAT PERFORMED THIS POORLY NOR HAD SUCH A STARK TRANSITION FROM FEELING PLANTED AND CONFIDENCE INSPIRING IN THE DRY TO SLIDING OFF THE ROAD WHEN IT RAINS. THESE TIRES ARE GOING TO GET ME INJURED OR KILLED! AS BAD AS THEY ARE BRAND NEW ON A BRAND NEW CAR, I SHUDDER TO THINK WHAT IT WILL BE LIKE AS THESE BEGIN TO WEAR!!
Additional Notes:
I PURCHASED A 2017 MAZDA 6 GRAND TOURING IN JULY 2017, NEW FROM CLASSIC MAZDA IN MENTOR, OHIO. THE DUNLOP TIRES THAT CAME ON MY CARE ARE COMPLETE GARBAGE AND UNSUITABLE TO DRIVE ON IN THE RAIN. THEY BEGIN TO HYDROPLANE WITH EVEN THE SLIGHTEST AMOUNT OF WATER ON THE ROAD, AND ARE DOWN RIGHT DANGEROUS IN ANY WEATHER MORE SEVERE THAN LIGHT RAIN. THERE HAVE BEEN DOZENS OF INSTANCES OF WHITE-KNUCKLE DRIVING 10-15MPH SLOWER THAN THE REST OF TRAFFIC BECAUSE THE CAR BECOMES UNDERIVABLE IN THE RAIN. I HAVE NEVER DRIVEN A VEHICLE OR TIRES THAT PERFORMED THIS POORLY NOR HAD SUCH A STARK TRANSITION FROM FEELING PLANTED AND CONFIDENCE INSPIRING IN THE DRY TO SLIDING OFF THE ROAD WHEN IT RAINS. THESE TIRES ARE GOING TO GET ME INJURED OR KILLED! AS BAD AS THEY ARE BRAND NEW ON A BRAND NEW CAR, I SHUDDER TO THINK WHAT IT WILL BE LIKE AS THESE BEGIN TO WEAR!!
Mfg Campaign: 11047226
Recall Date: Nov 18, 2017
Mazda Motor Corp.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS DRIVING STRAIGHT AT ~40MPH ON A PAVED ROAD AT ABOUT 830PM, NO OTHER CARS IN FRONT OF MY, WHEN I HEARD A NOISE LIKE A CANNON GOING OFF. I LOOKED UP, AND MY SUN ROOF HAD COMPLETELY SHATTERED: THERE WERE LARGE CHUNKS OF GLASS INSIDE THE CAR, AND EXTENSIVE SCRATCH MARKS ON THE REAR TRUNK COVER. UPON PULLING OVER AND INSPECTING THE DAMAGE, IT APPEARED THAT THE SUN ROOF GLASS HAD EXPLODED OUTWARDS (AS SHOWN IN THE PROVIDED PICTURES), WITH SEVERAL PARTS OF THE REMAINING GLASS BEING DISTINCTLY ANGLED UPWARDS AND VERY LITTLE ACTUAL SHATTERED GLASS BEING INSIDE THE VEHICLE. I HAVE CONTACTED THE DEALERSHIP WHERE I PURCHASED THIS CAR, AND DESPITE THE FACT THAT IT IS JUST OVER A MONTH AND A HALF OLD WITH A 3 YEAR BUMPER TO BUMPER AND A 10 YEAR SERVICE PACKAGE, I HAVE ALREADY BEEN TOLD THAT IT WAS "MORE THAN LIKELY A ROCK HITTING IT", THAT "THEY'VE NEVER HAD ANY REPORTS OF THIS HAPPENING", AND HAVE BEEN ADVISED TO JUST CONTACT MY INSURANCE AND HAVE THEM PAY. THIS LANGUAGE AND RESPONSE IS IN LOCK-STEP WITH SEVERAL ONLINE FORUMS THAT I HAVE VIEWED REGARDING THIS ISSUE, WHICH APPEARS TO BE QUITE WIDESPREAD. MANY OF THEM REPORTED THAT THE IMMEDIATE RESPONSE FROM THE DEALERSHIPS IN QUESTION WAS TO BLAME EXTERNAL FACTORS, VERY COMMONLY ROCKS. IN MY CASE, GIVEN THAT I WAS DRIVING ALONE ON A WELL-PAVED ROAD AND THE SUN ROOF WAS CLOSED AT THE TIME, I FIND IT INCREDIBLY HARD TO BELIEVE THAT A ROCK SOMEHOW HIT IT AT THE EXACT ANGLE NECESSARY TO CAUSE THE ENTIRE THING TO SIMPLY FALL APART. IF THIS IS THE CASE, WELL, I WOULDN'T FEEL SAFE HAVING A CAR WITH A SUN ROOF AT ALL.
Corrective Action:
I WAS DRIVING STRAIGHT AT ~40MPH ON A PAVED ROAD AT ABOUT 830PM, NO OTHER CARS IN FRONT OF MY, WHEN I HEARD A NOISE LIKE A CANNON GOING OFF. I LOOKED UP, AND MY SUN ROOF HAD COMPLETELY SHATTERED: THERE WERE LARGE CHUNKS OF GLASS INSIDE THE CAR, AND EXTENSIVE SCRATCH MARKS ON THE REAR TRUNK COVER. UPON PULLING OVER AND INSPECTING THE DAMAGE, IT APPEARED THAT THE SUN ROOF GLASS HAD EXPLODED OUTWARDS (AS SHOWN IN THE PROVIDED PICTURES), WITH SEVERAL PARTS OF THE REMAINING GLASS BEING DISTINCTLY ANGLED UPWARDS AND VERY LITTLE ACTUAL SHATTERED GLASS BEING INSIDE THE VEHICLE. I HAVE CONTACTED THE DEALERSHIP WHERE I PURCHASED THIS CAR, AND DESPITE THE FACT THAT IT IS JUST OVER A MONTH AND A HALF OLD WITH A 3 YEAR BUMPER TO BUMPER AND A 10 YEAR SERVICE PACKAGE, I HAVE ALREADY BEEN TOLD THAT IT WAS "MORE THAN LIKELY A ROCK HITTING IT", THAT "THEY'VE NEVER HAD ANY REPORTS OF THIS HAPPENING", AND HAVE BEEN ADVISED TO JUST CONTACT MY INSURANCE AND HAVE THEM PAY. THIS LANGUAGE AND RESPONSE IS IN LOCK-STEP WITH SEVERAL ONLINE FORUMS THAT I HAVE VIEWED REGARDING THIS ISSUE, WHICH APPEARS TO BE QUITE WIDESPREAD. MANY OF THEM REPORTED THAT THE IMMEDIATE RESPONSE FROM THE DEALERSHIPS IN QUESTION WAS TO BLAME EXTERNAL FACTORS, VERY COMMONLY ROCKS. IN MY CASE, GIVEN THAT I WAS DRIVING ALONE ON A WELL-PAVED ROAD AND THE SUN ROOF WAS CLOSED AT THE TIME, I FIND IT INCREDIBLY HARD TO BELIEVE THAT A ROCK SOMEHOW HIT IT AT THE EXACT ANGLE NECESSARY TO CAUSE THE ENTIRE THING TO SIMPLY FALL APART. IF THIS IS THE CASE, WELL, I WOULDN'T FEEL SAFE HAVING A CAR WITH A SUN ROOF AT ALL.
Additional Notes:
I WAS DRIVING STRAIGHT AT ~40MPH ON A PAVED ROAD AT ABOUT 830PM, NO OTHER CARS IN FRONT OF MY, WHEN I HEARD A NOISE LIKE A CANNON GOING OFF. I LOOKED UP, AND MY SUN ROOF HAD COMPLETELY SHATTERED: THERE WERE LARGE CHUNKS OF GLASS INSIDE THE CAR, AND EXTENSIVE SCRATCH MARKS ON THE REAR TRUNK COVER. UPON PULLING OVER AND INSPECTING THE DAMAGE, IT APPEARED THAT THE SUN ROOF GLASS HAD EXPLODED OUTWARDS (AS SHOWN IN THE PROVIDED PICTURES), WITH SEVERAL PARTS OF THE REMAINING GLASS BEING DISTINCTLY ANGLED UPWARDS AND VERY LITTLE ACTUAL SHATTERED GLASS BEING INSIDE THE VEHICLE. I HAVE CONTACTED THE DEALERSHIP WHERE I PURCHASED THIS CAR, AND DESPITE THE FACT THAT IT IS JUST OVER A MONTH AND A HALF OLD WITH A 3 YEAR BUMPER TO BUMPER AND A 10 YEAR SERVICE PACKAGE, I HAVE ALREADY BEEN TOLD THAT IT WAS "MORE THAN LIKELY A ROCK HITTING IT", THAT "THEY'VE NEVER HAD ANY REPORTS OF THIS HAPPENING", AND HAVE BEEN ADVISED TO JUST CONTACT MY INSURANCE AND HAVE THEM PAY. THIS LANGUAGE AND RESPONSE IS IN LOCK-STEP WITH SEVERAL ONLINE FORUMS THAT I HAVE VIEWED REGARDING THIS ISSUE, WHICH APPEARS TO BE QUITE WIDESPREAD. MANY OF THEM REPORTED THAT THE IMMEDIATE RESPONSE FROM THE DEALERSHIPS IN QUESTION WAS TO BLAME EXTERNAL FACTORS, VERY COMMONLY ROCKS. IN MY CASE, GIVEN THAT I WAS DRIVING ALONE ON A WELL-PAVED ROAD AND THE SUN ROOF WAS CLOSED AT THE TIME, I FIND IT INCREDIBLY HARD TO BELIEVE THAT A ROCK SOMEHOW HIT IT AT THE EXACT ANGLE NECESSARY TO CAUSE THE ENTIRE THING TO SIMPLY FALL APART. IF THIS IS THE CASE, WELL, I WOULDN'T FEEL SAFE HAVING A CAR WITH A SUN ROOF AT ALL.
Mfg Campaign: 10978832
Recall Date: Apr 17, 2017
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING STRAIGHT AT ~40MPH ON A PAVED ROAD AT ABOUT 830PM, NO OTHER CARS IN FRONT OF MY, WHEN I HEARD A NOISE LIKE A CANNON GOING OFF. I LOOKED UP, AND MY SUN ROOF HAD COMPLETELY SHATTERED: THERE WERE LARGE CHUNKS OF GLASS INSIDE THE CAR, AND EXTENSIVE SCRATCH MARKS ON THE REAR TRUNK COVER. UPON PULLING OVER AND INSPECTING THE DAMAGE, IT APPEARED THAT THE SUN ROOF GLASS HAD EXPLODED OUTWARDS (AS SHOWN IN THE PROVIDED PICTURES), WITH SEVERAL PARTS OF THE REMAINING GLASS BEING DISTINCTLY ANGLED UPWARDS AND VERY LITTLE ACTUAL SHATTERED GLASS BEING INSIDE THE VEHICLE. I HAVE CONTACTED THE DEALERSHIP WHERE I PURCHASED THIS CAR, AND DESPITE THE FACT THAT IT IS JUST OVER A MONTH AND A HALF OLD WITH A 3 YEAR BUMPER TO BUMPER AND A 10 YEAR SERVICE PACKAGE, I HAVE ALREADY BEEN TOLD THAT IT WAS "MORE THAN LIKELY A ROCK HITTING IT", THAT "THEY'VE NEVER HAD ANY REPORTS OF THIS HAPPENING", AND HAVE BEEN ADVISED TO JUST CONTACT MY INSURANCE AND HAVE THEM PAY. THIS LANGUAGE AND RESPONSE IS IN LOCK-STEP WITH SEVERAL ONLINE FORUMS THAT I HAVE VIEWED REGARDING THIS ISSUE, WHICH APPEARS TO BE QUITE WIDESPREAD. MANY OF THEM REPORTED THAT THE IMMEDIATE RESPONSE FROM THE DEALERSHIPS IN QUESTION WAS TO BLAME EXTERNAL FACTORS, VERY COMMONLY ROCKS. IN MY CASE, GIVEN THAT I WAS DRIVING ALONE ON A WELL-PAVED ROAD AND THE SUN ROOF WAS CLOSED AT THE TIME, I FIND IT INCREDIBLY HARD TO BELIEVE THAT A ROCK SOMEHOW HIT IT AT THE EXACT ANGLE NECESSARY TO CAUSE THE ENTIRE THING TO SIMPLY FALL APART. IF THIS IS THE CASE, WELL, I WOULDN'T FEEL SAFE HAVING A CAR WITH A SUN ROOF AT ALL.
Corrective Action:
I WAS DRIVING STRAIGHT AT ~40MPH ON A PAVED ROAD AT ABOUT 830PM, NO OTHER CARS IN FRONT OF MY, WHEN I HEARD A NOISE LIKE A CANNON GOING OFF. I LOOKED UP, AND MY SUN ROOF HAD COMPLETELY SHATTERED: THERE WERE LARGE CHUNKS OF GLASS INSIDE THE CAR, AND EXTENSIVE SCRATCH MARKS ON THE REAR TRUNK COVER. UPON PULLING OVER AND INSPECTING THE DAMAGE, IT APPEARED THAT THE SUN ROOF GLASS HAD EXPLODED OUTWARDS (AS SHOWN IN THE PROVIDED PICTURES), WITH SEVERAL PARTS OF THE REMAINING GLASS BEING DISTINCTLY ANGLED UPWARDS AND VERY LITTLE ACTUAL SHATTERED GLASS BEING INSIDE THE VEHICLE. I HAVE CONTACTED THE DEALERSHIP WHERE I PURCHASED THIS CAR, AND DESPITE THE FACT THAT IT IS JUST OVER A MONTH AND A HALF OLD WITH A 3 YEAR BUMPER TO BUMPER AND A 10 YEAR SERVICE PACKAGE, I HAVE ALREADY BEEN TOLD THAT IT WAS "MORE THAN LIKELY A ROCK HITTING IT", THAT "THEY'VE NEVER HAD ANY REPORTS OF THIS HAPPENING", AND HAVE BEEN ADVISED TO JUST CONTACT MY INSURANCE AND HAVE THEM PAY. THIS LANGUAGE AND RESPONSE IS IN LOCK-STEP WITH SEVERAL ONLINE FORUMS THAT I HAVE VIEWED REGARDING THIS ISSUE, WHICH APPEARS TO BE QUITE WIDESPREAD. MANY OF THEM REPORTED THAT THE IMMEDIATE RESPONSE FROM THE DEALERSHIPS IN QUESTION WAS TO BLAME EXTERNAL FACTORS, VERY COMMONLY ROCKS. IN MY CASE, GIVEN THAT I WAS DRIVING ALONE ON A WELL-PAVED ROAD AND THE SUN ROOF WAS CLOSED AT THE TIME, I FIND IT INCREDIBLY HARD TO BELIEVE THAT A ROCK SOMEHOW HIT IT AT THE EXACT ANGLE NECESSARY TO CAUSE THE ENTIRE THING TO SIMPLY FALL APART. IF THIS IS THE CASE, WELL, I WOULDN'T FEEL SAFE HAVING A CAR WITH A SUN ROOF AT ALL.
Additional Notes:
I WAS DRIVING STRAIGHT AT ~40MPH ON A PAVED ROAD AT ABOUT 830PM, NO OTHER CARS IN FRONT OF MY, WHEN I HEARD A NOISE LIKE A CANNON GOING OFF. I LOOKED UP, AND MY SUN ROOF HAD COMPLETELY SHATTERED: THERE WERE LARGE CHUNKS OF GLASS INSIDE THE CAR, AND EXTENSIVE SCRATCH MARKS ON THE REAR TRUNK COVER. UPON PULLING OVER AND INSPECTING THE DAMAGE, IT APPEARED THAT THE SUN ROOF GLASS HAD EXPLODED OUTWARDS (AS SHOWN IN THE PROVIDED PICTURES), WITH SEVERAL PARTS OF THE REMAINING GLASS BEING DISTINCTLY ANGLED UPWARDS AND VERY LITTLE ACTUAL SHATTERED GLASS BEING INSIDE THE VEHICLE. I HAVE CONTACTED THE DEALERSHIP WHERE I PURCHASED THIS CAR, AND DESPITE THE FACT THAT IT IS JUST OVER A MONTH AND A HALF OLD WITH A 3 YEAR BUMPER TO BUMPER AND A 10 YEAR SERVICE PACKAGE, I HAVE ALREADY BEEN TOLD THAT IT WAS "MORE THAN LIKELY A ROCK HITTING IT", THAT "THEY'VE NEVER HAD ANY REPORTS OF THIS HAPPENING", AND HAVE BEEN ADVISED TO JUST CONTACT MY INSURANCE AND HAVE THEM PAY. THIS LANGUAGE AND RESPONSE IS IN LOCK-STEP WITH SEVERAL ONLINE FORUMS THAT I HAVE VIEWED REGARDING THIS ISSUE, WHICH APPEARS TO BE QUITE WIDESPREAD. MANY OF THEM REPORTED THAT THE IMMEDIATE RESPONSE FROM THE DEALERSHIPS IN QUESTION WAS TO BLAME EXTERNAL FACTORS, VERY COMMONLY ROCKS. IN MY CASE, GIVEN THAT I WAS DRIVING ALONE ON A WELL-PAVED ROAD AND THE SUN ROOF WAS CLOSED AT THE TIME, I FIND IT INCREDIBLY HARD TO BELIEVE THAT A ROCK SOMEHOW HIT IT AT THE EXACT ANGLE NECESSARY TO CAUSE THE ENTIRE THING TO SIMPLY FALL APART. IF THIS IS THE CASE, WELL, I WOULDN'T FEEL SAFE HAVING A CAR WITH A SUN ROOF AT ALL.
Mfg Campaign: 10978832
Recall Date: Apr 17, 2017
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