Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain model year 2017 Mazda6 vehicles manufactured August 12, 2016, to September 28, 2016 and equipped with optional accessory fog lights. Due to an incorrect combination switch being installed, the turn signals may not automatically cancel by the rotation of the steering wheel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 0316J
Recall Date: Oct 18, 2016
Consumer Complaints
65 ComplaintsMazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Please see https://static.nhtsa.gov/odi/tsbs/2019/MC-10166895-0001.pdf PARTS AND WARRANTY INFORMATION SSPB6 I, and many other Mazda6 owners, have this exact problem which prevents cell phones from being able to connect to the car's Bluetooth. As a result, drivers can not follow the law, i.e. All Maryland drivers are prohibited from using a Cell Phone without a Hands Free Device while operating a motor vehicle. This impacts my safety and the safety of others. On 8/12/21 Mazda referred to this as GHOST TOUCH and quoted $1,250 to fix it. I believe Mazda should cover this repair as they did with the Mazda3's. Can you please help me?
Corrective Action:
Please see https://static.nhtsa.gov/odi/tsbs/2019/MC-10166895-0001.pdf PARTS AND WARRANTY INFORMATION SSPB6 I, and many other Mazda6 owners, have this exact problem which prevents cell phones from being able to connect to the car's Bluetooth. As a result, drivers can not follow the law, i.e. All Maryland drivers are prohibited from using a Cell Phone without a Hands Free Device while operating a motor vehicle. This impacts my safety and the safety of others. On 8/12/21 Mazda referred to this as GHOST TOUCH and quoted $1,250 to fix it. I believe Mazda should cover this repair as they did with the Mazda3's. Can you please help me?
Additional Notes:
Please see https://static.nhtsa.gov/odi/tsbs/2019/MC-10166895-0001.pdf PARTS AND WARRANTY INFORMATION SSPB6 I, and many other Mazda6 owners, have this exact problem which prevents cell phones from being able to connect to the car's Bluetooth. As a result, drivers can not follow the law, i.e. All Maryland drivers are prohibited from using a Cell Phone without a Hands Free Device while operating a motor vehicle. This impacts my safety and the safety of others. On 8/12/21 Mazda referred to this as GHOST TOUCH and quoted $1,250 to fix it. I believe Mazda should cover this repair as they did with the Mazda3's. Can you please help me?
Mfg Campaign: 11488018
Recall Date: Oct 5, 2022
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
I have a 2017 Mazda 6 that has an extremely loud engine. I have taken it in and I’m told the car is fine but I can feel the engine knocking through the pedal as I drive. The sound has gotten louder over time and it’s not getting any better. I’ve had some belts change and keep up my regular maintenance and Mazda can’t seem to figure out what the issue is. I have friends with the same model and their engine sounds normal.
Corrective Action:
I have a 2017 Mazda 6 that has an extremely loud engine. I have taken it in and I’m told the car is fine but I can feel the engine knocking through the pedal as I drive. The sound has gotten louder over time and it’s not getting any better. I’ve had some belts change and keep up my regular maintenance and Mazda can’t seem to figure out what the issue is. I have friends with the same model and their engine sounds normal.
Additional Notes:
I have a 2017 Mazda 6 that has an extremely loud engine. I have taken it in and I’m told the car is fine but I can feel the engine knocking through the pedal as I drive. The sound has gotten louder over time and it’s not getting any better. I’ve had some belts change and keep up my regular maintenance and Mazda can’t seem to figure out what the issue is. I have friends with the same model and their engine sounds normal.
Mfg Campaign: 11475478
Recall Date: Jul 23, 2022
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Similar to the recall on the 2016-2016 Mazda6, the 2017 Mazda 6 has a touch screen issue (ghost touch). Mazda MUST issue a SSP for this vehicle. It is unacceptable that Mazda is aware of this issue and has chosen not to issue a SSP. My vehicle touch screen is unusable because of the ghost screen issue and there is no way for the consumer to disable the touch screen.
Corrective Action:
Similar to the recall on the 2016-2016 Mazda6, the 2017 Mazda 6 has a touch screen issue (ghost touch). Mazda MUST issue a SSP for this vehicle. It is unacceptable that Mazda is aware of this issue and has chosen not to issue a SSP. My vehicle touch screen is unusable because of the ghost screen issue and there is no way for the consumer to disable the touch screen.
Additional Notes:
Similar to the recall on the 2016-2016 Mazda6, the 2017 Mazda 6 has a touch screen issue (ghost touch). Mazda MUST issue a SSP for this vehicle. It is unacceptable that Mazda is aware of this issue and has chosen not to issue a SSP. My vehicle touch screen is unusable because of the ghost screen issue and there is no way for the consumer to disable the touch screen.
Mfg Campaign: 11473108
Recall Date: Jul 9, 2022
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Mazda Infotainment system operates without user input, "ghost touch" issue reported. Automatic input causes volume to turn to loudest setting, re-routes navigation, dials phone numbers through connected USB and bluetooth devices, all with no user input to the touch screen or control knobs. System can not be turned off, ghost touch issue turns system back on without user input. Severe safety concern due to distraction, navigation error, damaging uncontrolled high volume of stereo while driving.
Corrective Action:
Mazda Infotainment system operates without user input, "ghost touch" issue reported. Automatic input causes volume to turn to loudest setting, re-routes navigation, dials phone numbers through connected USB and bluetooth devices, all with no user input to the touch screen or control knobs. System can not be turned off, ghost touch issue turns system back on without user input. Severe safety concern due to distraction, navigation error, damaging uncontrolled high volume of stereo while driving.
Additional Notes:
Mazda Infotainment system operates without user input, "ghost touch" issue reported. Automatic input causes volume to turn to loudest setting, re-routes navigation, dials phone numbers through connected USB and bluetooth devices, all with no user input to the touch screen or control knobs. System can not be turned off, ghost touch issue turns system back on without user input. Severe safety concern due to distraction, navigation error, damaging uncontrolled high volume of stereo while driving.
Mfg Campaign: 11459482
Recall Date: Apr 4, 2022
Mazda Motor Corp.
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2017 Mazda Mazda 6 equipped with a Yokohama 125/70r17 spare tire, DOT number unknown. Upon inspection of his vehicle, the contact discovered that the original spare tire that was placed in the vehicle by the manufacturer was 2.8 inches lower than the original tires placed on the vehicle. The contact stated that this failure could lead to hazardous driving conditions when placed on the vehicle. The contact had yet to be experience a failure. The manufacturer had yet to be notified of the matter.
Corrective Action:
The contact owns a 2017 Mazda Mazda 6 equipped with a Yokohama 125/70r17 spare tire, DOT number unknown. Upon inspection of his vehicle, the contact discovered that the original spare tire that was placed in the vehicle by the manufacturer was 2.8 inches lower than the original tires placed on the vehicle. The contact stated that this failure could lead to hazardous driving conditions when placed on the vehicle. The contact had yet to be experience a failure. The manufacturer had yet to be notified of the matter.
Additional Notes:
The contact owns a 2017 Mazda Mazda 6 equipped with a Yokohama 125/70r17 spare tire, DOT number unknown. Upon inspection of his vehicle, the contact discovered that the original spare tire that was placed in the vehicle by the manufacturer was 2.8 inches lower than the original tires placed on the vehicle. The contact stated that this failure could lead to hazardous driving conditions when placed on the vehicle. The contact had yet to be experience a failure. The manufacturer had yet to be notified of the matter.
Mfg Campaign: 11458666
Recall Date: Mar 28, 2022
Mazda Motor Corp.
Defect Description:
SERVICE BRAKES
Potential Consequences:
System failure: front and rear hydraulic brakes. Yes, the safety of the driver and passenger were put at risk. No, the problem was not confirmed by the dealer or service center. Why not? See below: a) As the brake components (brake pads) were assumed to be wear items and not covered under warranty, the brake components were replaced (brake rotors and pads) and the calipers were rebuilt. c) The brake service work was performed by the owner of the vehicle (complaint writer). There were no lamps/icons nor messages displayed to alert the vehicle owner of the malfunction. On June 05, 2021 while driving in the Traverse City MI area descending steep hills, it was noticed that the brake pedal required above normal force to slow the vehicle. In July 2021 with approximately 21000 miles, I disassembled the front and rear brake components to investigate the root cause of the brake performance decline. The front and rear calipers were observed to have very minimal caliper lubricant on the caliper pins and sleeves and evidence of corrosion. The front brake pads were worn approximately 50% and rear pads were worn about 90-100% (no friction material remaining). See attached files. New brake rotors and pads were installed and the calipers were rebuilt. On August 04 2021, I contacted the Mazda Customer Experience Center to advise of the brake system malfunction. Service Request Number 1-4195762982 was assigned. On August 26 2021, I brought the brake pads and rotors to Serra Mazda to advise/alert Mazda of the premature brake pad wear. The Service/Parts Director was given the brake pads in order that the components could be forwarded to Mazda for a "PQR" to be initiated. No response has been received. The vehicle has been serviced at Serra Mazda since 2018 and no statements were made to the vehicle owner that the brake pads were below the service limit.
Corrective Action:
System failure: front and rear hydraulic brakes. Yes, the safety of the driver and passenger were put at risk. No, the problem was not confirmed by the dealer or service center. Why not? See below: a) As the brake components (brake pads) were assumed to be wear items and not covered under warranty, the brake components were replaced (brake rotors and pads) and the calipers were rebuilt. c) The brake service work was performed by the owner of the vehicle (complaint writer). There were no lamps/icons nor messages displayed to alert the vehicle owner of the malfunction. On June 05, 2021 while driving in the Traverse City MI area descending steep hills, it was noticed that the brake pedal required above normal force to slow the vehicle. In July 2021 with approximately 21000 miles, I disassembled the front and rear brake components to investigate the root cause of the brake performance decline. The front and rear calipers were observed to have very minimal caliper lubricant on the caliper pins and sleeves and evidence of corrosion. The front brake pads were worn approximately 50% and rear pads were worn about 90-100% (no friction material remaining). See attached files. New brake rotors and pads were installed and the calipers were rebuilt. On August 04 2021, I contacted the Mazda Customer Experience Center to advise of the brake system malfunction. Service Request Number 1-4195762982 was assigned. On August 26 2021, I brought the brake pads and rotors to Serra Mazda to advise/alert Mazda of the premature brake pad wear. The Service/Parts Director was given the brake pads in order that the components could be forwarded to Mazda for a "PQR" to be initiated. No response has been received. The vehicle has been serviced at Serra Mazda since 2018 and no statements were made to the vehicle owner that the brake pads were below the service limit.
Additional Notes:
System failure: front and rear hydraulic brakes. Yes, the safety of the driver and passenger were put at risk. No, the problem was not confirmed by the dealer or service center. Why not? See below: a) As the brake components (brake pads) were assumed to be wear items and not covered under warranty, the brake components were replaced (brake rotors and pads) and the calipers were rebuilt. c) The brake service work was performed by the owner of the vehicle (complaint writer). There were no lamps/icons nor messages displayed to alert the vehicle owner of the malfunction. On June 05, 2021 while driving in the Traverse City MI area descending steep hills, it was noticed that the brake pedal required above normal force to slow the vehicle. In July 2021 with approximately 21000 miles, I disassembled the front and rear brake components to investigate the root cause of the brake performance decline. The front and rear calipers were observed to have very minimal caliper lubricant on the caliper pins and sleeves and evidence of corrosion. The front brake pads were worn approximately 50% and rear pads were worn about 90-100% (no friction material remaining). See attached files. New brake rotors and pads were installed and the calipers were rebuilt. On August 04 2021, I contacted the Mazda Customer Experience Center to advise of the brake system malfunction. Service Request Number 1-4195762982 was assigned. On August 26 2021, I brought the brake pads and rotors to Serra Mazda to advise/alert Mazda of the premature brake pad wear. The Service/Parts Director was given the brake pads in order that the components could be forwarded to Mazda for a "PQR" to be initiated. No response has been received. The vehicle has been serviced at Serra Mazda since 2018 and no statements were made to the vehicle owner that the brake pads were below the service limit.
Mfg Campaign: 11444516
Recall Date: Dec 20, 2021
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The infotainment system is experiencing problems of operating by itself (ghost touch) similar to the hazard experienced on certain 2014-2016 Mazda 3s.
Corrective Action:
The infotainment system is experiencing problems of operating by itself (ghost touch) similar to the hazard experienced on certain 2014-2016 Mazda 3s.
Additional Notes:
The infotainment system is experiencing problems of operating by itself (ghost touch) similar to the hazard experienced on certain 2014-2016 Mazda 3s.
Mfg Campaign: 11430510
Recall Date: Aug 25, 2021
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Mazda 6 control screen, that displays and is used to control entertainment, car settings (lights, brakes, warnings, etc.), GPS, and various safety and control applications failed and was unusable. My car, like so many reported on social media, was just out of warranty. I was forced to pay $1,254 to replace this CMU at my dealership. This defective unit, and it's associated computer, is a known failure by Mazda. In fact, it is so known that a recall and an extended warranty period for subject owners was made for the Mazda 3 line of cars. This defect is also very, very well known and reported by many Mazda 6 owners with no coverage against the defect by Mazda and no recall or extended warranty period. Mazda 3 owners were treated fairly; Mazda 6 owners that suffer from the same defective units are not. It is a very, very expensive and very, very common defect acknowleged by Mazda Corporation that we should not have to pay to repair.
Corrective Action:
My Mazda 6 control screen, that displays and is used to control entertainment, car settings (lights, brakes, warnings, etc.), GPS, and various safety and control applications failed and was unusable. My car, like so many reported on social media, was just out of warranty. I was forced to pay $1,254 to replace this CMU at my dealership. This defective unit, and it's associated computer, is a known failure by Mazda. In fact, it is so known that a recall and an extended warranty period for subject owners was made for the Mazda 3 line of cars. This defect is also very, very well known and reported by many Mazda 6 owners with no coverage against the defect by Mazda and no recall or extended warranty period. Mazda 3 owners were treated fairly; Mazda 6 owners that suffer from the same defective units are not. It is a very, very expensive and very, very common defect acknowleged by Mazda Corporation that we should not have to pay to repair.
Additional Notes:
My Mazda 6 control screen, that displays and is used to control entertainment, car settings (lights, brakes, warnings, etc.), GPS, and various safety and control applications failed and was unusable. My car, like so many reported on social media, was just out of warranty. I was forced to pay $1,254 to replace this CMU at my dealership. This defective unit, and it's associated computer, is a known failure by Mazda. In fact, it is so known that a recall and an extended warranty period for subject owners was made for the Mazda 3 line of cars. This defect is also very, very well known and reported by many Mazda 6 owners with no coverage against the defect by Mazda and no recall or extended warranty period. Mazda 3 owners were treated fairly; Mazda 6 owners that suffer from the same defective units are not. It is a very, very expensive and very, very common defect acknowleged by Mazda Corporation that we should not have to pay to repair.
Mfg Campaign: 11417445
Recall Date: May 17, 2021
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
I BOUGHT MY 2017 MAZDA 6 BRAND NEW. WHILE THE CAR WAS IN WARRANTY IN JANUARY 2020 WHILE I WAS DRIVING WITH 50 MILES IN HOUR, THE ENGINE WAS RUNNING ROUGH, THE ENGINE LIGHT WAS ON AND THE ENGINE STALL. THE CAR WAS TOWED BY MAZDA AT DEALER. THEY REPLACED THE FUEL PUMP AT THAT TIME. FEW DAYS AGO WHILE I WAS DRIVING WITH 35 MILES IN HOUR THE CAR DID THE SAME THING. MAZDA TOWED THE CAR TO ANOTHER DEALER. AFTER DIAGNOSIS THEY TOLD ME THAT IS NOTHING WRONG WITH THE CAR AND THE CAR IS NOT UNDER THE WARRANTY ANYMOORE . I TOLD THEM THAT THE ENGINE LIGHT WAS ON AND SOMETHING MUST BE WRONG. THEY DIDN'T RESPOND. THE CAR HAS 24,000 MILES AND I AM AFRAID TO DRIVE IT ANYMORE.
Corrective Action:
I BOUGHT MY 2017 MAZDA 6 BRAND NEW. WHILE THE CAR WAS IN WARRANTY IN JANUARY 2020 WHILE I WAS DRIVING WITH 50 MILES IN HOUR, THE ENGINE WAS RUNNING ROUGH, THE ENGINE LIGHT WAS ON AND THE ENGINE STALL. THE CAR WAS TOWED BY MAZDA AT DEALER. THEY REPLACED THE FUEL PUMP AT THAT TIME. FEW DAYS AGO WHILE I WAS DRIVING WITH 35 MILES IN HOUR THE CAR DID THE SAME THING. MAZDA TOWED THE CAR TO ANOTHER DEALER. AFTER DIAGNOSIS THEY TOLD ME THAT IS NOTHING WRONG WITH THE CAR AND THE CAR IS NOT UNDER THE WARRANTY ANYMOORE . I TOLD THEM THAT THE ENGINE LIGHT WAS ON AND SOMETHING MUST BE WRONG. THEY DIDN'T RESPOND. THE CAR HAS 24,000 MILES AND I AM AFRAID TO DRIVE IT ANYMORE.
Additional Notes:
I BOUGHT MY 2017 MAZDA 6 BRAND NEW. WHILE THE CAR WAS IN WARRANTY IN JANUARY 2020 WHILE I WAS DRIVING WITH 50 MILES IN HOUR, THE ENGINE WAS RUNNING ROUGH, THE ENGINE LIGHT WAS ON AND THE ENGINE STALL. THE CAR WAS TOWED BY MAZDA AT DEALER. THEY REPLACED THE FUEL PUMP AT THAT TIME. FEW DAYS AGO WHILE I WAS DRIVING WITH 35 MILES IN HOUR THE CAR DID THE SAME THING. MAZDA TOWED THE CAR TO ANOTHER DEALER. AFTER DIAGNOSIS THEY TOLD ME THAT IS NOTHING WRONG WITH THE CAR AND THE CAR IS NOT UNDER THE WARRANTY ANYMOORE . I TOLD THEM THAT THE ENGINE LIGHT WAS ON AND SOMETHING MUST BE WRONG. THEY DIDN'T RESPOND. THE CAR HAS 24,000 MILES AND I AM AFRAID TO DRIVE IT ANYMORE.
Mfg Campaign: 11396179
Recall Date: Feb 14, 2021
Mazda Motor Corp.
Defect Description:
POWER TRAIN
Potential Consequences:
SITUATION: CVT TRAMSMISSION RUNNING SMOOTHLY WHEN CAR WAS FIRST BOUGHT. I AM 3 WEEKS INTO OWNING THE VEHICLE AND THE TRANSMISSION SEEMS TO BE GOING OUT. I HAD A DIAGNOSTIC TEXT RUN AND THERE ARE ZERO COMPUTER ERRORS. ISSUES: HIGH REVS AND JERKING OF VEHICLE WHEN GASSED. WHETHER I AM AT A STAND STILL OR ALREADY GIVING GAS. ANY INCREASED SPEED APPLIED BY THE GAS CAUSES THE JERKING MOTION. THERE IS A 2-5 SECOND DELAY FROM THE PEDAL TO THE TRANSMISSION KICKING. I HAVE ALMOST WRECKED MULTIPLE TIMES WHEN THIS ISSUE STARTED OCCURRING ON MY DRIVE. THIS CVT WOULD BE CONSIDERED VERY HAZARDOUS CONSIDERING THE SPECIFIC PROBLEMS I AM EXPERIENCING.
Corrective Action:
SITUATION: CVT TRAMSMISSION RUNNING SMOOTHLY WHEN CAR WAS FIRST BOUGHT. I AM 3 WEEKS INTO OWNING THE VEHICLE AND THE TRANSMISSION SEEMS TO BE GOING OUT. I HAD A DIAGNOSTIC TEXT RUN AND THERE ARE ZERO COMPUTER ERRORS. ISSUES: HIGH REVS AND JERKING OF VEHICLE WHEN GASSED. WHETHER I AM AT A STAND STILL OR ALREADY GIVING GAS. ANY INCREASED SPEED APPLIED BY THE GAS CAUSES THE JERKING MOTION. THERE IS A 2-5 SECOND DELAY FROM THE PEDAL TO THE TRANSMISSION KICKING. I HAVE ALMOST WRECKED MULTIPLE TIMES WHEN THIS ISSUE STARTED OCCURRING ON MY DRIVE. THIS CVT WOULD BE CONSIDERED VERY HAZARDOUS CONSIDERING THE SPECIFIC PROBLEMS I AM EXPERIENCING.
Additional Notes:
SITUATION: CVT TRAMSMISSION RUNNING SMOOTHLY WHEN CAR WAS FIRST BOUGHT. I AM 3 WEEKS INTO OWNING THE VEHICLE AND THE TRANSMISSION SEEMS TO BE GOING OUT. I HAD A DIAGNOSTIC TEXT RUN AND THERE ARE ZERO COMPUTER ERRORS. ISSUES: HIGH REVS AND JERKING OF VEHICLE WHEN GASSED. WHETHER I AM AT A STAND STILL OR ALREADY GIVING GAS. ANY INCREASED SPEED APPLIED BY THE GAS CAUSES THE JERKING MOTION. THERE IS A 2-5 SECOND DELAY FROM THE PEDAL TO THE TRANSMISSION KICKING. I HAVE ALMOST WRECKED MULTIPLE TIMES WHEN THIS ISSUE STARTED OCCURRING ON MY DRIVE. THIS CVT WOULD BE CONSIDERED VERY HAZARDOUS CONSIDERING THE SPECIFIC PROBLEMS I AM EXPERIENCING.
Mfg Campaign: 11390759
Recall Date: Jan 30, 2021
Mazda Motor Corp.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
LED HEADLIGHTS ON THIS MODEL CONTINUE TO FLICKER WHILE DRIVING AT NIGHT AT HIGHWAY SPEEDS BECOME SERIOUS SAFETY CONCERN. HAD VEHICLE INSPECTED NOT ALTERNATOR RELATED TO ENTIRE ASSEMBLY WORKMANSHIP ISSUES. COMPANY REFUSES TO ACKNOWLEDGE IT. OTHER COMPLAINTS EXIST FROM OTHER PEOPLE.
Corrective Action:
LED HEADLIGHTS ON THIS MODEL CONTINUE TO FLICKER WHILE DRIVING AT NIGHT AT HIGHWAY SPEEDS BECOME SERIOUS SAFETY CONCERN. HAD VEHICLE INSPECTED NOT ALTERNATOR RELATED TO ENTIRE ASSEMBLY WORKMANSHIP ISSUES. COMPANY REFUSES TO ACKNOWLEDGE IT. OTHER COMPLAINTS EXIST FROM OTHER PEOPLE.
Additional Notes:
LED HEADLIGHTS ON THIS MODEL CONTINUE TO FLICKER WHILE DRIVING AT NIGHT AT HIGHWAY SPEEDS BECOME SERIOUS SAFETY CONCERN. HAD VEHICLE INSPECTED NOT ALTERNATOR RELATED TO ENTIRE ASSEMBLY WORKMANSHIP ISSUES. COMPANY REFUSES TO ACKNOWLEDGE IT. OTHER COMPLAINTS EXIST FROM OTHER PEOPLE.
Mfg Campaign: 11389228
Recall Date: Jan 21, 2021
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
GHOST TOUCH: MY VEHICLE HAS THE SAME "GHOST TOUCH" PROBLEM DESCRIBED IN NHTSA ID NUMBER 11375393. FUNCTIONS ON THE TOUCH SCREEN RANDOMLY ACTIVATE THEMSELVES. THIS OCCURS BOTH WHILE DRIVING AND WHILE STOPPED. IT IS DIFFICULT TO CANCEL THESE RANDOM ACTIONS, AND IT IS DISTRACTING TO DEAL WITH THIS PROBLEM WHILE DRIVING. I FIRST NOTICED IT AROUND 32K MILES, WHICH IS ABOUT 15K MILES AGO, AND IT OCCURS A FEW TIMES A WEEK.
Corrective Action:
GHOST TOUCH: MY VEHICLE HAS THE SAME "GHOST TOUCH" PROBLEM DESCRIBED IN NHTSA ID NUMBER 11375393. FUNCTIONS ON THE TOUCH SCREEN RANDOMLY ACTIVATE THEMSELVES. THIS OCCURS BOTH WHILE DRIVING AND WHILE STOPPED. IT IS DIFFICULT TO CANCEL THESE RANDOM ACTIONS, AND IT IS DISTRACTING TO DEAL WITH THIS PROBLEM WHILE DRIVING. I FIRST NOTICED IT AROUND 32K MILES, WHICH IS ABOUT 15K MILES AGO, AND IT OCCURS A FEW TIMES A WEEK.
Additional Notes:
GHOST TOUCH: MY VEHICLE HAS THE SAME "GHOST TOUCH" PROBLEM DESCRIBED IN NHTSA ID NUMBER 11375393. FUNCTIONS ON THE TOUCH SCREEN RANDOMLY ACTIVATE THEMSELVES. THIS OCCURS BOTH WHILE DRIVING AND WHILE STOPPED. IT IS DIFFICULT TO CANCEL THESE RANDOM ACTIONS, AND IT IS DISTRACTING TO DEAL WITH THIS PROBLEM WHILE DRIVING. I FIRST NOTICED IT AROUND 32K MILES, WHICH IS ABOUT 15K MILES AGO, AND IT OCCURS A FEW TIMES A WEEK.
Mfg Campaign: 11378583
Recall Date: Dec 8, 2020
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
GHOST TOUCH- RADIO/AUDIO CENTER RANDOMLY SWITCHES MODES, STATIONS, FUNCTIONS AND WILL ACCESS PHONE CONTACTS VIA BLUETOOTH AND MAKE RANDOM VOICE CALLS . ONCE CONNECTED, IT IS VERY DIFFICULT TO DISCONNECT. OFTEN TIMES THE CALL WILL BE REPEATED SEVERAL TIMES. THIS OCCURS BOTH WHILE SITTING STILL OR WHEN DRIVING. IT IS VERY DISTRACTING TO TRY TO DISCONNECT RANDOM VOICE CALLS WHILE DRIVING. THE STEERING WHEEL BUTTONS ARE NOT EFFECTIVE IN TRYING TO DISCONNECT. YOU MUST CANCEL THE CALL ON THE ACTUAL PHONE IN VIOLATION OF HANDS-FREE LAWS IN THE STATE OF GEORGIA.
Corrective Action:
GHOST TOUCH- RADIO/AUDIO CENTER RANDOMLY SWITCHES MODES, STATIONS, FUNCTIONS AND WILL ACCESS PHONE CONTACTS VIA BLUETOOTH AND MAKE RANDOM VOICE CALLS . ONCE CONNECTED, IT IS VERY DIFFICULT TO DISCONNECT. OFTEN TIMES THE CALL WILL BE REPEATED SEVERAL TIMES. THIS OCCURS BOTH WHILE SITTING STILL OR WHEN DRIVING. IT IS VERY DISTRACTING TO TRY TO DISCONNECT RANDOM VOICE CALLS WHILE DRIVING. THE STEERING WHEEL BUTTONS ARE NOT EFFECTIVE IN TRYING TO DISCONNECT. YOU MUST CANCEL THE CALL ON THE ACTUAL PHONE IN VIOLATION OF HANDS-FREE LAWS IN THE STATE OF GEORGIA.
Additional Notes:
GHOST TOUCH- RADIO/AUDIO CENTER RANDOMLY SWITCHES MODES, STATIONS, FUNCTIONS AND WILL ACCESS PHONE CONTACTS VIA BLUETOOTH AND MAKE RANDOM VOICE CALLS . ONCE CONNECTED, IT IS VERY DIFFICULT TO DISCONNECT. OFTEN TIMES THE CALL WILL BE REPEATED SEVERAL TIMES. THIS OCCURS BOTH WHILE SITTING STILL OR WHEN DRIVING. IT IS VERY DISTRACTING TO TRY TO DISCONNECT RANDOM VOICE CALLS WHILE DRIVING. THE STEERING WHEEL BUTTONS ARE NOT EFFECTIVE IN TRYING TO DISCONNECT. YOU MUST CANCEL THE CALL ON THE ACTUAL PHONE IN VIOLATION OF HANDS-FREE LAWS IN THE STATE OF GEORGIA.
Mfg Campaign: 11375393
Recall Date: Nov 19, 2020
Mazda Motor Corp.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ALL ROTORS, PADS AND CALIPERS NEED TO BE CHANGED AFTER ONLY 15,000 MILES ON THIS NEW VEHICLE. THE BRAKE SYSTEM IS UNRELIABLE ON THE HIGHWAY AND AT RISK OF LOCKING UP DUE TO RUSTING OF ALL COMPONENTS. THE CAR WAS PURCHASED IN MISSISSIPPI THEN HOUSED IN FLORIDA FOR 90% OF ITS LIFE. IT HAS NOT BEEN EXPOSED TO FLOOD OR EXCESSIVE STANDING WATER, NOR UP NORTH AT ALL. HTTPS://VIDEO.37483.NET/HOUGN3BG
Corrective Action:
ALL ROTORS, PADS AND CALIPERS NEED TO BE CHANGED AFTER ONLY 15,000 MILES ON THIS NEW VEHICLE. THE BRAKE SYSTEM IS UNRELIABLE ON THE HIGHWAY AND AT RISK OF LOCKING UP DUE TO RUSTING OF ALL COMPONENTS. THE CAR WAS PURCHASED IN MISSISSIPPI THEN HOUSED IN FLORIDA FOR 90% OF ITS LIFE. IT HAS NOT BEEN EXPOSED TO FLOOD OR EXCESSIVE STANDING WATER, NOR UP NORTH AT ALL. HTTPS://VIDEO.37483.NET/HOUGN3BG
Additional Notes:
ALL ROTORS, PADS AND CALIPERS NEED TO BE CHANGED AFTER ONLY 15,000 MILES ON THIS NEW VEHICLE. THE BRAKE SYSTEM IS UNRELIABLE ON THE HIGHWAY AND AT RISK OF LOCKING UP DUE TO RUSTING OF ALL COMPONENTS. THE CAR WAS PURCHASED IN MISSISSIPPI THEN HOUSED IN FLORIDA FOR 90% OF ITS LIFE. IT HAS NOT BEEN EXPOSED TO FLOOD OR EXCESSIVE STANDING WATER, NOR UP NORTH AT ALL. HTTPS://VIDEO.37483.NET/HOUGN3BG
Mfg Campaign: 11308471
Recall Date: Feb 11, 2020
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING MY 2017 MAZDA 6 TODAY, THE SUNROOF EXPLODED. THERE WAS NOTHING THAT STRUCK THE SUNROOF, I HAD NOT TRAVELED UNDER AN OVERPASS AND THERE WASN'T A DRAMATIC TEMPERATURE CHANGE. I HAVE BEEN READING OF THE INCREASED NUMBER OF INCIDENTS OF SUNROOFS EXPLODING FOR NO REASON. MY MAZDA DEALERSHIP DENIES THERE BEING ANY "ISSUES"; HOWEVER, CONSUMER REPORTS AND OTHER PUBLICATIONS.
Corrective Action:
WHILE DRIVING MY 2017 MAZDA 6 TODAY, THE SUNROOF EXPLODED. THERE WAS NOTHING THAT STRUCK THE SUNROOF, I HAD NOT TRAVELED UNDER AN OVERPASS AND THERE WASN'T A DRAMATIC TEMPERATURE CHANGE. I HAVE BEEN READING OF THE INCREASED NUMBER OF INCIDENTS OF SUNROOFS EXPLODING FOR NO REASON. MY MAZDA DEALERSHIP DENIES THERE BEING ANY "ISSUES"; HOWEVER, CONSUMER REPORTS AND OTHER PUBLICATIONS.
Additional Notes:
WHILE DRIVING MY 2017 MAZDA 6 TODAY, THE SUNROOF EXPLODED. THERE WAS NOTHING THAT STRUCK THE SUNROOF, I HAD NOT TRAVELED UNDER AN OVERPASS AND THERE WASN'T A DRAMATIC TEMPERATURE CHANGE. I HAVE BEEN READING OF THE INCREASED NUMBER OF INCIDENTS OF SUNROOFS EXPLODING FOR NO REASON. MY MAZDA DEALERSHIP DENIES THERE BEING ANY "ISSUES"; HOWEVER, CONSUMER REPORTS AND OTHER PUBLICATIONS.
Mfg Campaign: 11306931
Recall Date: Feb 4, 2020
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING IN AN URBAN AREA, ON A CITY STREET, AND THE CAR AHEAD OF ME WAS MAKING A RIGHT TURN. AS MY VEHICLE WAS SLOWING, I COVERED THE BRAKE PEDAL IN ANTICIPATION OF THE POSSIBILITY OF THE NEED TO BRAKE. THE CAR IN FRONT OF ME WAS JUST ABOUT CLEAR AND THERE WAS STILL PLENTY OF DISTANCE BETWEEN US. AT THAT TIME, THE SMART CITY BRAKE SUPPORT ENGAGED AND BROUGHT MY CAR TO A VIOLENT STOP. I FELT IMMEDIATE PAIN IN 2 LOCATIONS OF MY BACK, DUE TO THE JOLT. THERE WAS NOT AN IMPENDING ACCIDENT. IT WASN'T EVEN CLOSE.
Corrective Action:
I WAS DRIVING IN AN URBAN AREA, ON A CITY STREET, AND THE CAR AHEAD OF ME WAS MAKING A RIGHT TURN. AS MY VEHICLE WAS SLOWING, I COVERED THE BRAKE PEDAL IN ANTICIPATION OF THE POSSIBILITY OF THE NEED TO BRAKE. THE CAR IN FRONT OF ME WAS JUST ABOUT CLEAR AND THERE WAS STILL PLENTY OF DISTANCE BETWEEN US. AT THAT TIME, THE SMART CITY BRAKE SUPPORT ENGAGED AND BROUGHT MY CAR TO A VIOLENT STOP. I FELT IMMEDIATE PAIN IN 2 LOCATIONS OF MY BACK, DUE TO THE JOLT. THERE WAS NOT AN IMPENDING ACCIDENT. IT WASN'T EVEN CLOSE.
Additional Notes:
I WAS DRIVING IN AN URBAN AREA, ON A CITY STREET, AND THE CAR AHEAD OF ME WAS MAKING A RIGHT TURN. AS MY VEHICLE WAS SLOWING, I COVERED THE BRAKE PEDAL IN ANTICIPATION OF THE POSSIBILITY OF THE NEED TO BRAKE. THE CAR IN FRONT OF ME WAS JUST ABOUT CLEAR AND THERE WAS STILL PLENTY OF DISTANCE BETWEEN US. AT THAT TIME, THE SMART CITY BRAKE SUPPORT ENGAGED AND BROUGHT MY CAR TO A VIOLENT STOP. I FELT IMMEDIATE PAIN IN 2 LOCATIONS OF MY BACK, DUE TO THE JOLT. THERE WAS NOT AN IMPENDING ACCIDENT. IT WASN'T EVEN CLOSE.
Mfg Campaign: 11306704
Recall Date: Feb 3, 2020
Mazda Motor Corp.
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 MAZDA 6. WHILE STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE AIR BAG COULD BE SEEN THROUGH THE FRONT PASSENGER SIDE OF THE DASHBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BROWNING MAZDA (LOCATED AT 18827 STUDEBAKER RD, CERRITOS, CA 90703, (562) 924-1414), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 12,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 MAZDA 6. WHILE STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE AIR BAG COULD BE SEEN THROUGH THE FRONT PASSENGER SIDE OF THE DASHBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BROWNING MAZDA (LOCATED AT 18827 STUDEBAKER RD, CERRITOS, CA 90703, (562) 924-1414), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 12,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 MAZDA 6. WHILE STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE AIR BAG COULD BE SEEN THROUGH THE FRONT PASSENGER SIDE OF THE DASHBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BROWNING MAZDA (LOCATED AT 18827 STUDEBAKER RD, CERRITOS, CA 90703, (562) 924-1414), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 12,000.
Mfg Campaign: 11242774
Recall Date: Aug 9, 2019
Mazda Motor Corp.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
TL* THE CONTACT OWNS A 2017 MAZDA 6. THE CONTACT STATED THAT THE BACK-UP CAMERA SCREEN WAS BLANK WHEN THE VEHICLE WAS IN REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MAZDA OF NORTH MIAMI (20700 NW 2ND AVE, MIAMI, FL 33169, (888) 866-4317) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 91,508.
Corrective Action:
TL* THE CONTACT OWNS A 2017 MAZDA 6. THE CONTACT STATED THAT THE BACK-UP CAMERA SCREEN WAS BLANK WHEN THE VEHICLE WAS IN REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MAZDA OF NORTH MIAMI (20700 NW 2ND AVE, MIAMI, FL 33169, (888) 866-4317) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 91,508.
Additional Notes:
TL* THE CONTACT OWNS A 2017 MAZDA 6. THE CONTACT STATED THAT THE BACK-UP CAMERA SCREEN WAS BLANK WHEN THE VEHICLE WAS IN REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MAZDA OF NORTH MIAMI (20700 NW 2ND AVE, MIAMI, FL 33169, (888) 866-4317) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 91,508.
Mfg Campaign: 11203338
Recall Date: Apr 24, 2019
Mazda Motor Corp.
Defect Description:
SEATS
Potential Consequences:
DRIVERS SIDE HEATED SEAT -LOWER BACK GETS VERY HOT ON LOWEST SETTING AND DOESN'T HEAT ACTUAL SEAT. CAN FEEL IT THROUGH A WINTER COAT. WHEN ACCIDENTLY TOUCHED WITH BARE SKIN, ALMOST BURNED.
Corrective Action:
DRIVERS SIDE HEATED SEAT -LOWER BACK GETS VERY HOT ON LOWEST SETTING AND DOESN'T HEAT ACTUAL SEAT. CAN FEEL IT THROUGH A WINTER COAT. WHEN ACCIDENTLY TOUCHED WITH BARE SKIN, ALMOST BURNED.
Additional Notes:
DRIVERS SIDE HEATED SEAT -LOWER BACK GETS VERY HOT ON LOWEST SETTING AND DOESN'T HEAT ACTUAL SEAT. CAN FEEL IT THROUGH A WINTER COAT. WHEN ACCIDENTLY TOUCHED WITH BARE SKIN, ALMOST BURNED.
Mfg Campaign: 11189848
Recall Date: Mar 18, 2019
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BACK-UP CAMERA FROZE PROVIDING A FALSE PICTURE ON CABIN SCREEN, WHICH CAUSED A COLLISION. CAR WAS IN REVERSE BACKING UP. CABIN PICTURE SHOWED OBJECT OUTSIDE OF WARNING RANGE. SEE ATTACHED PICTURE. IF A CHILD WAS BEHIND THE CAR THEY WOULD HAVE BEEN HIT.
Corrective Action:
BACK-UP CAMERA FROZE PROVIDING A FALSE PICTURE ON CABIN SCREEN, WHICH CAUSED A COLLISION. CAR WAS IN REVERSE BACKING UP. CABIN PICTURE SHOWED OBJECT OUTSIDE OF WARNING RANGE. SEE ATTACHED PICTURE. IF A CHILD WAS BEHIND THE CAR THEY WOULD HAVE BEEN HIT.
Additional Notes:
BACK-UP CAMERA FROZE PROVIDING A FALSE PICTURE ON CABIN SCREEN, WHICH CAUSED A COLLISION. CAR WAS IN REVERSE BACKING UP. CABIN PICTURE SHOWED OBJECT OUTSIDE OF WARNING RANGE. SEE ATTACHED PICTURE. IF A CHILD WAS BEHIND THE CAR THEY WOULD HAVE BEEN HIT.
Mfg Campaign: 11112253
Recall Date: Jul 18, 2018
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