Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain model year 2017 Mazda6 vehicles manufactured August 12, 2016, to September 28, 2016 and equipped with optional accessory fog lights. Due to an incorrect combination switch being installed, the turn signals may not automatically cancel by the rotation of the steering wheel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 0316J
Recall Date: Oct 18, 2016
Consumer Complaints
65 ComplaintsMazda Motor Corp.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2017 Mazda6 Infotainment System also found in Mazda CX-5. Known as "Ghost Touch," it is a known issue acknowledged by the company and dealerships. Available for inspection upon request. The Infotainment system controls navigation, ADAS heads up navigation, illumination of instruments and other driver instrumentation and safety warning systems. Above a set speed the screen is NOT a touch screen. When the car slows below a preset speed or is stopped, the display screen becomes a touch screen. The screen will then randomly and intermittently begin to reset itself, changing between and altering settings. This was repaired by Mazda on pre-2016 models, but Mazda declined on 2017-2020 models. This has the potential of causing accidents by making instrumentation unreadable, random dialing bluetooth phone connections, etc. As stated search for "Ghost touch Mazda" and you will find many references and complaints. The problem is ongoing since 2021. The component has apparently been upgraded but will cost 700+ to repair.
Corrective Action:
2017 Mazda6 Infotainment System also found in Mazda CX-5. Known as "Ghost Touch," it is a known issue acknowledged by the company and dealerships. Available for inspection upon request. The Infotainment system controls navigation, ADAS heads up navigation, illumination of instruments and other driver instrumentation and safety warning systems. Above a set speed the screen is NOT a touch screen. When the car slows below a preset speed or is stopped, the display screen becomes a touch screen. The screen will then randomly and intermittently begin to reset itself, changing between and altering settings. This was repaired by Mazda on pre-2016 models, but Mazda declined on 2017-2020 models. This has the potential of causing accidents by making instrumentation unreadable, random dialing bluetooth phone connections, etc. As stated search for "Ghost touch Mazda" and you will find many references and complaints. The problem is ongoing since 2021. The component has apparently been upgraded but will cost 700+ to repair.
Additional Notes:
2017 Mazda6 Infotainment System also found in Mazda CX-5. Known as "Ghost Touch," it is a known issue acknowledged by the company and dealerships. Available for inspection upon request. The Infotainment system controls navigation, ADAS heads up navigation, illumination of instruments and other driver instrumentation and safety warning systems. Above a set speed the screen is NOT a touch screen. When the car slows below a preset speed or is stopped, the display screen becomes a touch screen. The screen will then randomly and intermittently begin to reset itself, changing between and altering settings. This was repaired by Mazda on pre-2016 models, but Mazda declined on 2017-2020 models. This has the potential of causing accidents by making instrumentation unreadable, random dialing bluetooth phone connections, etc. As stated search for "Ghost touch Mazda" and you will find many references and complaints. The problem is ongoing since 2021. The component has apparently been upgraded but will cost 700+ to repair.
Mfg Campaign: 11564260
Recall Date: Jan 8, 2024
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 Mazda6 Infotainment System also found in Mazda CX-5. Known as "Ghost Touch," it is a known issue acknowledged by the company and dealerships. Available for inspection upon request. The Infotainment system controls navigation, ADAS heads up navigation, illumination of instruments and other driver instrumentation and safety warning systems. Above a set speed the screen is NOT a touch screen. When the car slows below a preset speed or is stopped, the display screen becomes a touch screen. The screen will then randomly and intermittently begin to reset itself, changing between and altering settings. This was repaired by Mazda on pre-2016 models, but Mazda declined on 2017-2020 models. This has the potential of causing accidents by making instrumentation unreadable, random dialing bluetooth phone connections, etc. As stated search for "Ghost touch Mazda" and you will find many references and complaints. The problem is ongoing since 2021. The component has apparently been upgraded but will cost 700+ to repair.
Corrective Action:
2017 Mazda6 Infotainment System also found in Mazda CX-5. Known as "Ghost Touch," it is a known issue acknowledged by the company and dealerships. Available for inspection upon request. The Infotainment system controls navigation, ADAS heads up navigation, illumination of instruments and other driver instrumentation and safety warning systems. Above a set speed the screen is NOT a touch screen. When the car slows below a preset speed or is stopped, the display screen becomes a touch screen. The screen will then randomly and intermittently begin to reset itself, changing between and altering settings. This was repaired by Mazda on pre-2016 models, but Mazda declined on 2017-2020 models. This has the potential of causing accidents by making instrumentation unreadable, random dialing bluetooth phone connections, etc. As stated search for "Ghost touch Mazda" and you will find many references and complaints. The problem is ongoing since 2021. The component has apparently been upgraded but will cost 700+ to repair.
Additional Notes:
2017 Mazda6 Infotainment System also found in Mazda CX-5. Known as "Ghost Touch," it is a known issue acknowledged by the company and dealerships. Available for inspection upon request. The Infotainment system controls navigation, ADAS heads up navigation, illumination of instruments and other driver instrumentation and safety warning systems. Above a set speed the screen is NOT a touch screen. When the car slows below a preset speed or is stopped, the display screen becomes a touch screen. The screen will then randomly and intermittently begin to reset itself, changing between and altering settings. This was repaired by Mazda on pre-2016 models, but Mazda declined on 2017-2020 models. This has the potential of causing accidents by making instrumentation unreadable, random dialing bluetooth phone connections, etc. As stated search for "Ghost touch Mazda" and you will find many references and complaints. The problem is ongoing since 2021. The component has apparently been upgraded but will cost 700+ to repair.
Mfg Campaign: 11564260
Recall Date: Jan 8, 2024
Mazda Motor Corp.
Defect Description:
SEATS
Potential Consequences:
Display screen has developed the common “spider web cracking” with my 2017 Mazda 6. There has been no accident on my vehicle and it is causing issues with being able to clearly see what is showing. My driver seat “heated seat” has melted the lower back leather material. The heating element doesn’t heat the bottom of the seat and just the lower back part. It has caused the leather to melt
Corrective Action:
Display screen has developed the common “spider web cracking” with my 2017 Mazda 6. There has been no accident on my vehicle and it is causing issues with being able to clearly see what is showing. My driver seat “heated seat” has melted the lower back leather material. The heating element doesn’t heat the bottom of the seat and just the lower back part. It has caused the leather to melt
Additional Notes:
Display screen has developed the common “spider web cracking” with my 2017 Mazda 6. There has been no accident on my vehicle and it is causing issues with being able to clearly see what is showing. My driver seat “heated seat” has melted the lower back leather material. The heating element doesn’t heat the bottom of the seat and just the lower back part. It has caused the leather to melt
Mfg Campaign: 11560250
Recall Date: Dec 15, 2023
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Display screen has developed the common “spider web cracking” with my 2017 Mazda 6. There has been no accident on my vehicle and it is causing issues with being able to clearly see what is showing. My driver seat “heated seat” has melted the lower back leather material. The heating element doesn’t heat the bottom of the seat and just the lower back part. It has caused the leather to melt
Corrective Action:
Display screen has developed the common “spider web cracking” with my 2017 Mazda 6. There has been no accident on my vehicle and it is causing issues with being able to clearly see what is showing. My driver seat “heated seat” has melted the lower back leather material. The heating element doesn’t heat the bottom of the seat and just the lower back part. It has caused the leather to melt
Additional Notes:
Display screen has developed the common “spider web cracking” with my 2017 Mazda 6. There has been no accident on my vehicle and it is causing issues with being able to clearly see what is showing. My driver seat “heated seat” has melted the lower back leather material. The heating element doesn’t heat the bottom of the seat and just the lower back part. It has caused the leather to melt
Mfg Campaign: 11560250
Recall Date: Dec 15, 2023
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The infotainment system will have repeated ghost touches rendering the screen virtually useless. This is a known issue that mazda is not repairing and they are making the car owner responsible on paying for the fix of their broken product.
Corrective Action:
The infotainment system will have repeated ghost touches rendering the screen virtually useless. This is a known issue that mazda is not repairing and they are making the car owner responsible on paying for the fix of their broken product.
Additional Notes:
The infotainment system will have repeated ghost touches rendering the screen virtually useless. This is a known issue that mazda is not repairing and they are making the car owner responsible on paying for the fix of their broken product.
Mfg Campaign: 11555607
Recall Date: Nov 17, 2023
Mazda Motor Corp.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Mazda 6's from 2017 have a known, reported defect that causes the touch screen to "ghost touch" and randomly enter into the car's menus and change settings, dial phone numbers, delete entries, etc. There is a service bulletin issued to replace the touchscreen cover/lens but Mazda does not honor this repair for cars out of warranty and want to charge customers for this repair. This is a potential liability since the car can change safety settings that a driver is accustomed and relies on without their knowledge possibly resulting in serious injury or death.
Corrective Action:
Mazda 6's from 2017 have a known, reported defect that causes the touch screen to "ghost touch" and randomly enter into the car's menus and change settings, dial phone numbers, delete entries, etc. There is a service bulletin issued to replace the touchscreen cover/lens but Mazda does not honor this repair for cars out of warranty and want to charge customers for this repair. This is a potential liability since the car can change safety settings that a driver is accustomed and relies on without their knowledge possibly resulting in serious injury or death.
Additional Notes:
Mazda 6's from 2017 have a known, reported defect that causes the touch screen to "ghost touch" and randomly enter into the car's menus and change settings, dial phone numbers, delete entries, etc. There is a service bulletin issued to replace the touchscreen cover/lens but Mazda does not honor this repair for cars out of warranty and want to charge customers for this repair. This is a potential liability since the car can change safety settings that a driver is accustomed and relies on without their knowledge possibly resulting in serious injury or death.
Mfg Campaign: 11554042
Recall Date: Nov 7, 2023
Mazda Motor Corp.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Mazda 6's from 2017 have a known, reported defect that causes the touch screen to "ghost touch" and randomly enter into the car's menus and change settings, dial phone numbers, delete entries, etc. There is a service bulletin issued to replace the touchscreen cover/lens but Mazda does not honor this repair for cars out of warranty and want to charge customers for this repair. This is a potential liability since the car can change safety settings that a driver is accustomed and relies on without their knowledge possibly resulting in serious injury or death.
Corrective Action:
Mazda 6's from 2017 have a known, reported defect that causes the touch screen to "ghost touch" and randomly enter into the car's menus and change settings, dial phone numbers, delete entries, etc. There is a service bulletin issued to replace the touchscreen cover/lens but Mazda does not honor this repair for cars out of warranty and want to charge customers for this repair. This is a potential liability since the car can change safety settings that a driver is accustomed and relies on without their knowledge possibly resulting in serious injury or death.
Additional Notes:
Mazda 6's from 2017 have a known, reported defect that causes the touch screen to "ghost touch" and randomly enter into the car's menus and change settings, dial phone numbers, delete entries, etc. There is a service bulletin issued to replace the touchscreen cover/lens but Mazda does not honor this repair for cars out of warranty and want to charge customers for this repair. This is a potential liability since the car can change safety settings that a driver is accustomed and relies on without their knowledge possibly resulting in serious injury or death.
Mfg Campaign: 11554042
Recall Date: Nov 7, 2023
Mazda Motor Corp.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Mazda 6's from 2017 have a known, reported defect that causes the touch screen to "ghost touch" and randomly enter into the car's menus and change settings, dial phone numbers, delete entries, etc. There is a service bulletin issued to replace the touchscreen cover/lens but Mazda does not honor this repair for cars out of warranty and want to charge customers for this repair. This is a potential liability since the car can change safety settings that a driver is accustomed and relies on without their knowledge possibly resulting in serious injury or death.
Corrective Action:
Mazda 6's from 2017 have a known, reported defect that causes the touch screen to "ghost touch" and randomly enter into the car's menus and change settings, dial phone numbers, delete entries, etc. There is a service bulletin issued to replace the touchscreen cover/lens but Mazda does not honor this repair for cars out of warranty and want to charge customers for this repair. This is a potential liability since the car can change safety settings that a driver is accustomed and relies on without their knowledge possibly resulting in serious injury or death.
Additional Notes:
Mazda 6's from 2017 have a known, reported defect that causes the touch screen to "ghost touch" and randomly enter into the car's menus and change settings, dial phone numbers, delete entries, etc. There is a service bulletin issued to replace the touchscreen cover/lens but Mazda does not honor this repair for cars out of warranty and want to charge customers for this repair. This is a potential liability since the car can change safety settings that a driver is accustomed and relies on without their knowledge possibly resulting in serious injury or death.
Mfg Campaign: 11554042
Recall Date: Nov 7, 2023
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicles infotainment system has what is called ghost touches. Which is very distracting while driving the vehicle. This is a common issue Mazda does not seem to have a recall for. The infotainment system behave erratically, and won't allow the user to change settings in the vehicle.
Corrective Action:
The vehicles infotainment system has what is called ghost touches. Which is very distracting while driving the vehicle. This is a common issue Mazda does not seem to have a recall for. The infotainment system behave erratically, and won't allow the user to change settings in the vehicle.
Additional Notes:
The vehicles infotainment system has what is called ghost touches. Which is very distracting while driving the vehicle. This is a common issue Mazda does not seem to have a recall for. The infotainment system behave erratically, and won't allow the user to change settings in the vehicle.
Mfg Campaign: 11545305
Recall Date: Sep 18, 2023
Mazda Motor Corp.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2017 Mazda Mazda6. The contact stated while reversing, the back over prevention screen display was disoriented and had changed the settings. The vehicle was taken to the dealer, who performed a factory reset; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.
Corrective Action:
The contact owns a 2017 Mazda Mazda6. The contact stated while reversing, the back over prevention screen display was disoriented and had changed the settings. The vehicle was taken to the dealer, who performed a factory reset; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.
Additional Notes:
The contact owns a 2017 Mazda Mazda6. The contact stated while reversing, the back over prevention screen display was disoriented and had changed the settings. The vehicle was taken to the dealer, who performed a factory reset; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.
Mfg Campaign: 11540528
Recall Date: Aug 24, 2023
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Passenger door not closing completely , upon inspection I noticed a latch on the door is simply not locking into place all of a sudden. There was no warning prior the problem occurred all of a sudden not sure how or why.
Corrective Action:
Passenger door not closing completely , upon inspection I noticed a latch on the door is simply not locking into place all of a sudden. There was no warning prior the problem occurred all of a sudden not sure how or why.
Additional Notes:
Passenger door not closing completely , upon inspection I noticed a latch on the door is simply not locking into place all of a sudden. There was no warning prior the problem occurred all of a sudden not sure how or why.
Mfg Campaign: 11538082
Recall Date: Aug 12, 2023
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I’ve had my 2017 Mazda6 for 2 years and first had an issue when the vehicle could not detect the key fob was near. A Mazda dealership at that time could not resolve the issue. Now at times the vehicle won’t start unless i physically hover the key fob over the push to start button. I continued with the purchase and now 2 years in I’ve had so many issues with the infotainment screen acting insane, known as “ghost touching”. When coming to a stop the screen will start clicking around to different screen settings on the monitor. It’s incredibly frustrating and unsafe trying to resolve this issue in the middle of Dallas traffic. Earlier this year I had to make 6 hour trip up north and cruise control caused an issue the entire ride there. When cruise control was turned on the vehicle would start to accelerate on its own. I’m familiar with cruise control and how to use it. No button to increase speed or gas were used to increase the speed at that time, and when I tried to decrease speed from the steering wheel, the button would not work, only working when the break was pressed. Last I checked, cruise control is no longer working in the vehicle. I am terrified to learn of the other issues that could come of the electrical issue I’m having with the car. The electrical issues reported from myself and others need to be a cause for a concern and a recall NEEDS to happen!! I have also noticed the collision avoidance light will turn on and off, I’m not sure if this is related to the above issues but am certain that the key fob light that stays on, never shutting off is related. Please help!!
Corrective Action:
I’ve had my 2017 Mazda6 for 2 years and first had an issue when the vehicle could not detect the key fob was near. A Mazda dealership at that time could not resolve the issue. Now at times the vehicle won’t start unless i physically hover the key fob over the push to start button. I continued with the purchase and now 2 years in I’ve had so many issues with the infotainment screen acting insane, known as “ghost touching”. When coming to a stop the screen will start clicking around to different screen settings on the monitor. It’s incredibly frustrating and unsafe trying to resolve this issue in the middle of Dallas traffic. Earlier this year I had to make 6 hour trip up north and cruise control caused an issue the entire ride there. When cruise control was turned on the vehicle would start to accelerate on its own. I’m familiar with cruise control and how to use it. No button to increase speed or gas were used to increase the speed at that time, and when I tried to decrease speed from the steering wheel, the button would not work, only working when the break was pressed. Last I checked, cruise control is no longer working in the vehicle. I am terrified to learn of the other issues that could come of the electrical issue I’m having with the car. The electrical issues reported from myself and others need to be a cause for a concern and a recall NEEDS to happen!! I have also noticed the collision avoidance light will turn on and off, I’m not sure if this is related to the above issues but am certain that the key fob light that stays on, never shutting off is related. Please help!!
Additional Notes:
I’ve had my 2017 Mazda6 for 2 years and first had an issue when the vehicle could not detect the key fob was near. A Mazda dealership at that time could not resolve the issue. Now at times the vehicle won’t start unless i physically hover the key fob over the push to start button. I continued with the purchase and now 2 years in I’ve had so many issues with the infotainment screen acting insane, known as “ghost touching”. When coming to a stop the screen will start clicking around to different screen settings on the monitor. It’s incredibly frustrating and unsafe trying to resolve this issue in the middle of Dallas traffic. Earlier this year I had to make 6 hour trip up north and cruise control caused an issue the entire ride there. When cruise control was turned on the vehicle would start to accelerate on its own. I’m familiar with cruise control and how to use it. No button to increase speed or gas were used to increase the speed at that time, and when I tried to decrease speed from the steering wheel, the button would not work, only working when the break was pressed. Last I checked, cruise control is no longer working in the vehicle. I am terrified to learn of the other issues that could come of the electrical issue I’m having with the car. The electrical issues reported from myself and others need to be a cause for a concern and a recall NEEDS to happen!! I have also noticed the collision avoidance light will turn on and off, I’m not sure if this is related to the above issues but am certain that the key fob light that stays on, never shutting off is related. Please help!!
Mfg Campaign: 11534184
Recall Date: Jul 24, 2023
Mazda Motor Corp.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I’ve had my 2017 Mazda6 for 2 years and first had an issue when the vehicle could not detect the key fob was near. A Mazda dealership at that time could not resolve the issue. Now at times the vehicle won’t start unless i physically hover the key fob over the push to start button. I continued with the purchase and now 2 years in I’ve had so many issues with the infotainment screen acting insane, known as “ghost touching”. When coming to a stop the screen will start clicking around to different screen settings on the monitor. It’s incredibly frustrating and unsafe trying to resolve this issue in the middle of Dallas traffic. Earlier this year I had to make 6 hour trip up north and cruise control caused an issue the entire ride there. When cruise control was turned on the vehicle would start to accelerate on its own. I’m familiar with cruise control and how to use it. No button to increase speed or gas were used to increase the speed at that time, and when I tried to decrease speed from the steering wheel, the button would not work, only working when the break was pressed. Last I checked, cruise control is no longer working in the vehicle. I am terrified to learn of the other issues that could come of the electrical issue I’m having with the car. The electrical issues reported from myself and others need to be a cause for a concern and a recall NEEDS to happen!! I have also noticed the collision avoidance light will turn on and off, I’m not sure if this is related to the above issues but am certain that the key fob light that stays on, never shutting off is related. Please help!!
Corrective Action:
I’ve had my 2017 Mazda6 for 2 years and first had an issue when the vehicle could not detect the key fob was near. A Mazda dealership at that time could not resolve the issue. Now at times the vehicle won’t start unless i physically hover the key fob over the push to start button. I continued with the purchase and now 2 years in I’ve had so many issues with the infotainment screen acting insane, known as “ghost touching”. When coming to a stop the screen will start clicking around to different screen settings on the monitor. It’s incredibly frustrating and unsafe trying to resolve this issue in the middle of Dallas traffic. Earlier this year I had to make 6 hour trip up north and cruise control caused an issue the entire ride there. When cruise control was turned on the vehicle would start to accelerate on its own. I’m familiar with cruise control and how to use it. No button to increase speed or gas were used to increase the speed at that time, and when I tried to decrease speed from the steering wheel, the button would not work, only working when the break was pressed. Last I checked, cruise control is no longer working in the vehicle. I am terrified to learn of the other issues that could come of the electrical issue I’m having with the car. The electrical issues reported from myself and others need to be a cause for a concern and a recall NEEDS to happen!! I have also noticed the collision avoidance light will turn on and off, I’m not sure if this is related to the above issues but am certain that the key fob light that stays on, never shutting off is related. Please help!!
Additional Notes:
I’ve had my 2017 Mazda6 for 2 years and first had an issue when the vehicle could not detect the key fob was near. A Mazda dealership at that time could not resolve the issue. Now at times the vehicle won’t start unless i physically hover the key fob over the push to start button. I continued with the purchase and now 2 years in I’ve had so many issues with the infotainment screen acting insane, known as “ghost touching”. When coming to a stop the screen will start clicking around to different screen settings on the monitor. It’s incredibly frustrating and unsafe trying to resolve this issue in the middle of Dallas traffic. Earlier this year I had to make 6 hour trip up north and cruise control caused an issue the entire ride there. When cruise control was turned on the vehicle would start to accelerate on its own. I’m familiar with cruise control and how to use it. No button to increase speed or gas were used to increase the speed at that time, and when I tried to decrease speed from the steering wheel, the button would not work, only working when the break was pressed. Last I checked, cruise control is no longer working in the vehicle. I am terrified to learn of the other issues that could come of the electrical issue I’m having with the car. The electrical issues reported from myself and others need to be a cause for a concern and a recall NEEDS to happen!! I have also noticed the collision avoidance light will turn on and off, I’m not sure if this is related to the above issues but am certain that the key fob light that stays on, never shutting off is related. Please help!!
Mfg Campaign: 11534184
Recall Date: Jul 24, 2023
Mazda Motor Corp.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I’ve had my 2017 Mazda6 for 2 years and first had an issue when the vehicle could not detect the key fob was near. A Mazda dealership at that time could not resolve the issue. Now at times the vehicle won’t start unless i physically hover the key fob over the push to start button. I continued with the purchase and now 2 years in I’ve had so many issues with the infotainment screen acting insane, known as “ghost touching”. When coming to a stop the screen will start clicking around to different screen settings on the monitor. It’s incredibly frustrating and unsafe trying to resolve this issue in the middle of Dallas traffic. Earlier this year I had to make 6 hour trip up north and cruise control caused an issue the entire ride there. When cruise control was turned on the vehicle would start to accelerate on its own. I’m familiar with cruise control and how to use it. No button to increase speed or gas were used to increase the speed at that time, and when I tried to decrease speed from the steering wheel, the button would not work, only working when the break was pressed. Last I checked, cruise control is no longer working in the vehicle. I am terrified to learn of the other issues that could come of the electrical issue I’m having with the car. The electrical issues reported from myself and others need to be a cause for a concern and a recall NEEDS to happen!! I have also noticed the collision avoidance light will turn on and off, I’m not sure if this is related to the above issues but am certain that the key fob light that stays on, never shutting off is related. Please help!!
Corrective Action:
I’ve had my 2017 Mazda6 for 2 years and first had an issue when the vehicle could not detect the key fob was near. A Mazda dealership at that time could not resolve the issue. Now at times the vehicle won’t start unless i physically hover the key fob over the push to start button. I continued with the purchase and now 2 years in I’ve had so many issues with the infotainment screen acting insane, known as “ghost touching”. When coming to a stop the screen will start clicking around to different screen settings on the monitor. It’s incredibly frustrating and unsafe trying to resolve this issue in the middle of Dallas traffic. Earlier this year I had to make 6 hour trip up north and cruise control caused an issue the entire ride there. When cruise control was turned on the vehicle would start to accelerate on its own. I’m familiar with cruise control and how to use it. No button to increase speed or gas were used to increase the speed at that time, and when I tried to decrease speed from the steering wheel, the button would not work, only working when the break was pressed. Last I checked, cruise control is no longer working in the vehicle. I am terrified to learn of the other issues that could come of the electrical issue I’m having with the car. The electrical issues reported from myself and others need to be a cause for a concern and a recall NEEDS to happen!! I have also noticed the collision avoidance light will turn on and off, I’m not sure if this is related to the above issues but am certain that the key fob light that stays on, never shutting off is related. Please help!!
Additional Notes:
I’ve had my 2017 Mazda6 for 2 years and first had an issue when the vehicle could not detect the key fob was near. A Mazda dealership at that time could not resolve the issue. Now at times the vehicle won’t start unless i physically hover the key fob over the push to start button. I continued with the purchase and now 2 years in I’ve had so many issues with the infotainment screen acting insane, known as “ghost touching”. When coming to a stop the screen will start clicking around to different screen settings on the monitor. It’s incredibly frustrating and unsafe trying to resolve this issue in the middle of Dallas traffic. Earlier this year I had to make 6 hour trip up north and cruise control caused an issue the entire ride there. When cruise control was turned on the vehicle would start to accelerate on its own. I’m familiar with cruise control and how to use it. No button to increase speed or gas were used to increase the speed at that time, and when I tried to decrease speed from the steering wheel, the button would not work, only working when the break was pressed. Last I checked, cruise control is no longer working in the vehicle. I am terrified to learn of the other issues that could come of the electrical issue I’m having with the car. The electrical issues reported from myself and others need to be a cause for a concern and a recall NEEDS to happen!! I have also noticed the collision avoidance light will turn on and off, I’m not sure if this is related to the above issues but am certain that the key fob light that stays on, never shutting off is related. Please help!!
Mfg Campaign: 11534184
Recall Date: Jul 24, 2023
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Nothing
Corrective Action:
Nothing
Additional Notes:
Nothing
Mfg Campaign: 11530770
Recall Date: Jul 6, 2023
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
For the last 2 yrs the screen and radio volume and turned up loudly on it's on while driving and causes a severe distraction. Also the channels change on it's own and beep. The screen changes from light to dark mode on it's own and the Bluetooth cuts out while I'm on the phone or it calls someone on my contact list on it's own. It's caused me to be distracted and almost have accidents because it doesn't stop. This is an ongoing problem with Mazda owners and should be recalled due to safety concerns There was a recall on older models with the same type of issue. . It's gotten much worse lately and I've just taken it to the Mazda dealer. They call a Ghost touch and they said Mazda is aware of the problem. There has also been reports on the BBB website about similiar issues. I called Mazda and they opened a case on it. The Case # is 00104322. The Mazda dealer said it would cost over $600 to fix and the screen needs to be replaced
Corrective Action:
For the last 2 yrs the screen and radio volume and turned up loudly on it's on while driving and causes a severe distraction. Also the channels change on it's own and beep. The screen changes from light to dark mode on it's own and the Bluetooth cuts out while I'm on the phone or it calls someone on my contact list on it's own. It's caused me to be distracted and almost have accidents because it doesn't stop. This is an ongoing problem with Mazda owners and should be recalled due to safety concerns There was a recall on older models with the same type of issue. . It's gotten much worse lately and I've just taken it to the Mazda dealer. They call a Ghost touch and they said Mazda is aware of the problem. There has also been reports on the BBB website about similiar issues. I called Mazda and they opened a case on it. The Case # is 00104322. The Mazda dealer said it would cost over $600 to fix and the screen needs to be replaced
Additional Notes:
For the last 2 yrs the screen and radio volume and turned up loudly on it's on while driving and causes a severe distraction. Also the channels change on it's own and beep. The screen changes from light to dark mode on it's own and the Bluetooth cuts out while I'm on the phone or it calls someone on my contact list on it's own. It's caused me to be distracted and almost have accidents because it doesn't stop. This is an ongoing problem with Mazda owners and should be recalled due to safety concerns There was a recall on older models with the same type of issue. . It's gotten much worse lately and I've just taken it to the Mazda dealer. They call a Ghost touch and they said Mazda is aware of the problem. There has also been reports on the BBB website about similiar issues. I called Mazda and they opened a case on it. The Case # is 00104322. The Mazda dealer said it would cost over $600 to fix and the screen needs to be replaced
Mfg Campaign: 11524784
Recall Date: Jun 1, 2023
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello! My Mazda 6 main screen rebooting every 2-3 minutes. Sometimes I cannot get into the menu to make changes. Radio is continue working at this time, but navigation is off and I have to put information from the beginning. The main issue is when the screen is restarting while I'm backing up. The back up camera is turning off and it's create a safety issue and can be potentially dangerous for pedestrians and myself!
Corrective Action:
Hello! My Mazda 6 main screen rebooting every 2-3 minutes. Sometimes I cannot get into the menu to make changes. Radio is continue working at this time, but navigation is off and I have to put information from the beginning. The main issue is when the screen is restarting while I'm backing up. The back up camera is turning off and it's create a safety issue and can be potentially dangerous for pedestrians and myself!
Additional Notes:
Hello! My Mazda 6 main screen rebooting every 2-3 minutes. Sometimes I cannot get into the menu to make changes. Radio is continue working at this time, but navigation is off and I have to put information from the beginning. The main issue is when the screen is restarting while I'm backing up. The back up camera is turning off and it's create a safety issue and can be potentially dangerous for pedestrians and myself!
Mfg Campaign: 11513131
Recall Date: Mar 21, 2023
Mazda Motor Corp.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My "infotainment" system was experiencing ghost touching. In other words, the touch screen in the car that controls everything from radio to bluetooth to settings for safety features such as braking assist and automatic sensor wipers would completely go crazy and select/unselect features in the touchscreen. Sometimes it was one touch at a time (ie, change the radio station). Over time, and the more humid it was outside, I would have drives where every time the car was under 10mph, the touchscreen would go berserk. The car does have a feature where you cannot change settings when the car is going faster than 10mph, so thankfully this could not happen continuously. I had many instances where I would be braking to stop at a red light and the volume of the radio would go up so high that you would immediately cover your ears. (I keep radio at volume 10-15 and go to 30 when I want it really loud, it would go to 50 or more by itself). Obviously this is not good when you are at 10mph and still coming to a stop with a car in front of you. The first time it happened, I was so unaware that I immediately slammed on the brakes to a complete stop and the car behind me barely missed hitting me. Other instances involved the ghost touching turning off the "brake assist" option in the settings and turning off the "rain sensing wipers" feature all while driving. I would have to wait until my destination, then turn off the car and then turn back on to turn these safety features back on for the next drive. Obviously this is not good safety, when these safety features turn off during a drive. It got to the point I would not drive my kids in the car anymore. The Mazda dealer did not understand what was happening, but a quick Google search shows this issue for 2017 Mazda 6 and 2014-2016 Mazda3. Thats alot of cars and the only fix is to replace the touchscreen. I replaced mine in the summer of 2021 and paid well over $900. This needs to be recalled to prevent future issues for owners.
Corrective Action:
My "infotainment" system was experiencing ghost touching. In other words, the touch screen in the car that controls everything from radio to bluetooth to settings for safety features such as braking assist and automatic sensor wipers would completely go crazy and select/unselect features in the touchscreen. Sometimes it was one touch at a time (ie, change the radio station). Over time, and the more humid it was outside, I would have drives where every time the car was under 10mph, the touchscreen would go berserk. The car does have a feature where you cannot change settings when the car is going faster than 10mph, so thankfully this could not happen continuously. I had many instances where I would be braking to stop at a red light and the volume of the radio would go up so high that you would immediately cover your ears. (I keep radio at volume 10-15 and go to 30 when I want it really loud, it would go to 50 or more by itself). Obviously this is not good when you are at 10mph and still coming to a stop with a car in front of you. The first time it happened, I was so unaware that I immediately slammed on the brakes to a complete stop and the car behind me barely missed hitting me. Other instances involved the ghost touching turning off the "brake assist" option in the settings and turning off the "rain sensing wipers" feature all while driving. I would have to wait until my destination, then turn off the car and then turn back on to turn these safety features back on for the next drive. Obviously this is not good safety, when these safety features turn off during a drive. It got to the point I would not drive my kids in the car anymore. The Mazda dealer did not understand what was happening, but a quick Google search shows this issue for 2017 Mazda 6 and 2014-2016 Mazda3. Thats alot of cars and the only fix is to replace the touchscreen. I replaced mine in the summer of 2021 and paid well over $900. This needs to be recalled to prevent future issues for owners.
Additional Notes:
My "infotainment" system was experiencing ghost touching. In other words, the touch screen in the car that controls everything from radio to bluetooth to settings for safety features such as braking assist and automatic sensor wipers would completely go crazy and select/unselect features in the touchscreen. Sometimes it was one touch at a time (ie, change the radio station). Over time, and the more humid it was outside, I would have drives where every time the car was under 10mph, the touchscreen would go berserk. The car does have a feature where you cannot change settings when the car is going faster than 10mph, so thankfully this could not happen continuously. I had many instances where I would be braking to stop at a red light and the volume of the radio would go up so high that you would immediately cover your ears. (I keep radio at volume 10-15 and go to 30 when I want it really loud, it would go to 50 or more by itself). Obviously this is not good when you are at 10mph and still coming to a stop with a car in front of you. The first time it happened, I was so unaware that I immediately slammed on the brakes to a complete stop and the car behind me barely missed hitting me. Other instances involved the ghost touching turning off the "brake assist" option in the settings and turning off the "rain sensing wipers" feature all while driving. I would have to wait until my destination, then turn off the car and then turn back on to turn these safety features back on for the next drive. Obviously this is not good safety, when these safety features turn off during a drive. It got to the point I would not drive my kids in the car anymore. The Mazda dealer did not understand what was happening, but a quick Google search shows this issue for 2017 Mazda 6 and 2014-2016 Mazda3. Thats alot of cars and the only fix is to replace the touchscreen. I replaced mine in the summer of 2021 and paid well over $900. This needs to be recalled to prevent future issues for owners.
Mfg Campaign: 11497869
Recall Date: Dec 17, 2022
Mazda Motor Corp.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My "infotainment" system was experiencing ghost touching. In other words, the touch screen in the car that controls everything from radio to bluetooth to settings for safety features such as braking assist and automatic sensor wipers would completely go crazy and select/unselect features in the touchscreen. Sometimes it was one touch at a time (ie, change the radio station). Over time, and the more humid it was outside, I would have drives where every time the car was under 10mph, the touchscreen would go berserk. The car does have a feature where you cannot change settings when the car is going faster than 10mph, so thankfully this could not happen continuously. I had many instances where I would be braking to stop at a red light and the volume of the radio would go up so high that you would immediately cover your ears. (I keep radio at volume 10-15 and go to 30 when I want it really loud, it would go to 50 or more by itself). Obviously this is not good when you are at 10mph and still coming to a stop with a car in front of you. The first time it happened, I was so unaware that I immediately slammed on the brakes to a complete stop and the car behind me barely missed hitting me. Other instances involved the ghost touching turning off the "brake assist" option in the settings and turning off the "rain sensing wipers" feature all while driving. I would have to wait until my destination, then turn off the car and then turn back on to turn these safety features back on for the next drive. Obviously this is not good safety, when these safety features turn off during a drive. It got to the point I would not drive my kids in the car anymore. The Mazda dealer did not understand what was happening, but a quick Google search shows this issue for 2017 Mazda 6 and 2014-2016 Mazda3. Thats alot of cars and the only fix is to replace the touchscreen. I replaced mine in the summer of 2021 and paid well over $900. This needs to be recalled to prevent future issues for owners.
Corrective Action:
My "infotainment" system was experiencing ghost touching. In other words, the touch screen in the car that controls everything from radio to bluetooth to settings for safety features such as braking assist and automatic sensor wipers would completely go crazy and select/unselect features in the touchscreen. Sometimes it was one touch at a time (ie, change the radio station). Over time, and the more humid it was outside, I would have drives where every time the car was under 10mph, the touchscreen would go berserk. The car does have a feature where you cannot change settings when the car is going faster than 10mph, so thankfully this could not happen continuously. I had many instances where I would be braking to stop at a red light and the volume of the radio would go up so high that you would immediately cover your ears. (I keep radio at volume 10-15 and go to 30 when I want it really loud, it would go to 50 or more by itself). Obviously this is not good when you are at 10mph and still coming to a stop with a car in front of you. The first time it happened, I was so unaware that I immediately slammed on the brakes to a complete stop and the car behind me barely missed hitting me. Other instances involved the ghost touching turning off the "brake assist" option in the settings and turning off the "rain sensing wipers" feature all while driving. I would have to wait until my destination, then turn off the car and then turn back on to turn these safety features back on for the next drive. Obviously this is not good safety, when these safety features turn off during a drive. It got to the point I would not drive my kids in the car anymore. The Mazda dealer did not understand what was happening, but a quick Google search shows this issue for 2017 Mazda 6 and 2014-2016 Mazda3. Thats alot of cars and the only fix is to replace the touchscreen. I replaced mine in the summer of 2021 and paid well over $900. This needs to be recalled to prevent future issues for owners.
Additional Notes:
My "infotainment" system was experiencing ghost touching. In other words, the touch screen in the car that controls everything from radio to bluetooth to settings for safety features such as braking assist and automatic sensor wipers would completely go crazy and select/unselect features in the touchscreen. Sometimes it was one touch at a time (ie, change the radio station). Over time, and the more humid it was outside, I would have drives where every time the car was under 10mph, the touchscreen would go berserk. The car does have a feature where you cannot change settings when the car is going faster than 10mph, so thankfully this could not happen continuously. I had many instances where I would be braking to stop at a red light and the volume of the radio would go up so high that you would immediately cover your ears. (I keep radio at volume 10-15 and go to 30 when I want it really loud, it would go to 50 or more by itself). Obviously this is not good when you are at 10mph and still coming to a stop with a car in front of you. The first time it happened, I was so unaware that I immediately slammed on the brakes to a complete stop and the car behind me barely missed hitting me. Other instances involved the ghost touching turning off the "brake assist" option in the settings and turning off the "rain sensing wipers" feature all while driving. I would have to wait until my destination, then turn off the car and then turn back on to turn these safety features back on for the next drive. Obviously this is not good safety, when these safety features turn off during a drive. It got to the point I would not drive my kids in the car anymore. The Mazda dealer did not understand what was happening, but a quick Google search shows this issue for 2017 Mazda 6 and 2014-2016 Mazda3. Thats alot of cars and the only fix is to replace the touchscreen. I replaced mine in the summer of 2021 and paid well over $900. This needs to be recalled to prevent future issues for owners.
Mfg Campaign: 11497869
Recall Date: Dec 17, 2022
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My "infotainment" system was experiencing ghost touching. In other words, the touch screen in the car that controls everything from radio to bluetooth to settings for safety features such as braking assist and automatic sensor wipers would completely go crazy and select/unselect features in the touchscreen. Sometimes it was one touch at a time (ie, change the radio station). Over time, and the more humid it was outside, I would have drives where every time the car was under 10mph, the touchscreen would go berserk. The car does have a feature where you cannot change settings when the car is going faster than 10mph, so thankfully this could not happen continuously. I had many instances where I would be braking to stop at a red light and the volume of the radio would go up so high that you would immediately cover your ears. (I keep radio at volume 10-15 and go to 30 when I want it really loud, it would go to 50 or more by itself). Obviously this is not good when you are at 10mph and still coming to a stop with a car in front of you. The first time it happened, I was so unaware that I immediately slammed on the brakes to a complete stop and the car behind me barely missed hitting me. Other instances involved the ghost touching turning off the "brake assist" option in the settings and turning off the "rain sensing wipers" feature all while driving. I would have to wait until my destination, then turn off the car and then turn back on to turn these safety features back on for the next drive. Obviously this is not good safety, when these safety features turn off during a drive. It got to the point I would not drive my kids in the car anymore. The Mazda dealer did not understand what was happening, but a quick Google search shows this issue for 2017 Mazda 6 and 2014-2016 Mazda3. Thats alot of cars and the only fix is to replace the touchscreen. I replaced mine in the summer of 2021 and paid well over $900. This needs to be recalled to prevent future issues for owners.
Corrective Action:
My "infotainment" system was experiencing ghost touching. In other words, the touch screen in the car that controls everything from radio to bluetooth to settings for safety features such as braking assist and automatic sensor wipers would completely go crazy and select/unselect features in the touchscreen. Sometimes it was one touch at a time (ie, change the radio station). Over time, and the more humid it was outside, I would have drives where every time the car was under 10mph, the touchscreen would go berserk. The car does have a feature where you cannot change settings when the car is going faster than 10mph, so thankfully this could not happen continuously. I had many instances where I would be braking to stop at a red light and the volume of the radio would go up so high that you would immediately cover your ears. (I keep radio at volume 10-15 and go to 30 when I want it really loud, it would go to 50 or more by itself). Obviously this is not good when you are at 10mph and still coming to a stop with a car in front of you. The first time it happened, I was so unaware that I immediately slammed on the brakes to a complete stop and the car behind me barely missed hitting me. Other instances involved the ghost touching turning off the "brake assist" option in the settings and turning off the "rain sensing wipers" feature all while driving. I would have to wait until my destination, then turn off the car and then turn back on to turn these safety features back on for the next drive. Obviously this is not good safety, when these safety features turn off during a drive. It got to the point I would not drive my kids in the car anymore. The Mazda dealer did not understand what was happening, but a quick Google search shows this issue for 2017 Mazda 6 and 2014-2016 Mazda3. Thats alot of cars and the only fix is to replace the touchscreen. I replaced mine in the summer of 2021 and paid well over $900. This needs to be recalled to prevent future issues for owners.
Additional Notes:
My "infotainment" system was experiencing ghost touching. In other words, the touch screen in the car that controls everything from radio to bluetooth to settings for safety features such as braking assist and automatic sensor wipers would completely go crazy and select/unselect features in the touchscreen. Sometimes it was one touch at a time (ie, change the radio station). Over time, and the more humid it was outside, I would have drives where every time the car was under 10mph, the touchscreen would go berserk. The car does have a feature where you cannot change settings when the car is going faster than 10mph, so thankfully this could not happen continuously. I had many instances where I would be braking to stop at a red light and the volume of the radio would go up so high that you would immediately cover your ears. (I keep radio at volume 10-15 and go to 30 when I want it really loud, it would go to 50 or more by itself). Obviously this is not good when you are at 10mph and still coming to a stop with a car in front of you. The first time it happened, I was so unaware that I immediately slammed on the brakes to a complete stop and the car behind me barely missed hitting me. Other instances involved the ghost touching turning off the "brake assist" option in the settings and turning off the "rain sensing wipers" feature all while driving. I would have to wait until my destination, then turn off the car and then turn back on to turn these safety features back on for the next drive. Obviously this is not good safety, when these safety features turn off during a drive. It got to the point I would not drive my kids in the car anymore. The Mazda dealer did not understand what was happening, but a quick Google search shows this issue for 2017 Mazda 6 and 2014-2016 Mazda3. Thats alot of cars and the only fix is to replace the touchscreen. I replaced mine in the summer of 2021 and paid well over $900. This needs to be recalled to prevent future issues for owners.
Mfg Campaign: 11497869
Recall Date: Dec 17, 2022
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