Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2014-2018 Mazda3 and 2016-2021 CX-3 vehicles. The rearview camera image may not display properly by showing a flickering or distorted image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 6023G
Recall Date: Jul 14, 2023
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 5321K
Recall Date: Nov 12, 2021
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2016-2018 Mazda3 vehicles. A defective windshield wiper relay may cause the windshield wipers to become inoperative, reducing the driver's visibility.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 3219D
Recall Date: Apr 4, 2019
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3 vehicles, equipped with an incorrect exhaust valve spring. The incorrect exhaust valve spring may fail while driving, potentially causing an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 1717K
Recall Date: Nov 21, 2017
Consumer Complaints
126 ComplaintsMazda Motor Corp.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
PLEASE HELP ME I HAD PURCHASED A VEHICLE FROM OURISMAN MAZDA IN LAUREL MD. EVER SINCE I PURCHASED IT I HAD AN ACCELERATION PROBLEM THEY HAD TOLD ME THAT AS LONG AS THE ENGINE LIGHT DOESN'T COME ON ITS HOW IT WAS DESIGN. WELL IT KEEPS THE SAME SPEED AND RPM WHEN YOU LET OFF THE ACCELERATOR. I GUESS YOUR AGENCY HAS CONTACTED MAZDAUSA FROM MY LAST EMAIL. THIS TIME THEY TOLD ME THAT I HAD PURCHASED A 2016 AND ALL ABOUT THE WARRANTY. I HAD PURCHASED A 2018 MAZDA 3 SPORT SEDAN. VIN : (XXXX). I HAD BEEN TOLD BY A MECHANIC THAT WORKED AT A DEALER THAT THEY HAD OTHER COMPLAINTS OF THIS PROBLEM. WHEN I TOOK MY CAR TO THE DEALER I HAD LET THE LEAD MECHANIC DRIVE MY CAR AND HE SAID LOOK IT KEEPS THE SAME SPEED (AFTER HE TOOK HIS FOOT OF THE ACCELERATOR) I TOLD HIM ITS NOT CRUSE CONTROL. HE THEN SAID THAT'S HOW IT WAS DESIGN. I BELIEVE IT'S IS A SAFETY HAZARD. THANK YOU FOR YOUR TIME. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
PLEASE HELP ME I HAD PURCHASED A VEHICLE FROM OURISMAN MAZDA IN LAUREL MD. EVER SINCE I PURCHASED IT I HAD AN ACCELERATION PROBLEM THEY HAD TOLD ME THAT AS LONG AS THE ENGINE LIGHT DOESN'T COME ON ITS HOW IT WAS DESIGN. WELL IT KEEPS THE SAME SPEED AND RPM WHEN YOU LET OFF THE ACCELERATOR. I GUESS YOUR AGENCY HAS CONTACTED MAZDAUSA FROM MY LAST EMAIL. THIS TIME THEY TOLD ME THAT I HAD PURCHASED A 2016 AND ALL ABOUT THE WARRANTY. I HAD PURCHASED A 2018 MAZDA 3 SPORT SEDAN. VIN : (XXXX). I HAD BEEN TOLD BY A MECHANIC THAT WORKED AT A DEALER THAT THEY HAD OTHER COMPLAINTS OF THIS PROBLEM. WHEN I TOOK MY CAR TO THE DEALER I HAD LET THE LEAD MECHANIC DRIVE MY CAR AND HE SAID LOOK IT KEEPS THE SAME SPEED (AFTER HE TOOK HIS FOOT OF THE ACCELERATOR) I TOLD HIM ITS NOT CRUSE CONTROL. HE THEN SAID THAT'S HOW IT WAS DESIGN. I BELIEVE IT'S IS A SAFETY HAZARD. THANK YOU FOR YOUR TIME. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
PLEASE HELP ME I HAD PURCHASED A VEHICLE FROM OURISMAN MAZDA IN LAUREL MD. EVER SINCE I PURCHASED IT I HAD AN ACCELERATION PROBLEM THEY HAD TOLD ME THAT AS LONG AS THE ENGINE LIGHT DOESN'T COME ON ITS HOW IT WAS DESIGN. WELL IT KEEPS THE SAME SPEED AND RPM WHEN YOU LET OFF THE ACCELERATOR. I GUESS YOUR AGENCY HAS CONTACTED MAZDAUSA FROM MY LAST EMAIL. THIS TIME THEY TOLD ME THAT I HAD PURCHASED A 2016 AND ALL ABOUT THE WARRANTY. I HAD PURCHASED A 2018 MAZDA 3 SPORT SEDAN. VIN : (XXXX). I HAD BEEN TOLD BY A MECHANIC THAT WORKED AT A DEALER THAT THEY HAD OTHER COMPLAINTS OF THIS PROBLEM. WHEN I TOOK MY CAR TO THE DEALER I HAD LET THE LEAD MECHANIC DRIVE MY CAR AND HE SAID LOOK IT KEEPS THE SAME SPEED (AFTER HE TOOK HIS FOOT OF THE ACCELERATOR) I TOLD HIM ITS NOT CRUSE CONTROL. HE THEN SAID THAT'S HOW IT WAS DESIGN. I BELIEVE IT'S IS A SAFETY HAZARD. THANK YOU FOR YOUR TIME. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11114662
Recall Date: Jul 30, 2018
Mazda Motor Corp.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN I LET OFF OF THE ACCELERATOR IT STILL MAINTAINS THE SPEED IT WAS GOING BEFORE I LET OFF THE ACCELERATOR. THE DEALER TOLD ME THAT'S HOW ITS DESIGN. HE EVEN TOOK IT FOR A RIDE AND SAID SEE IT STILL KEEPS THE SPEED I SAID ITS NOT CRUISE CONTROL. I HAD CONTACTED THE DEALER AND MAZDAUSA. MAZDAUSA IGNORES ME. I JUST NEED TO GET THIS FIXED BEFORE SOMEONE GETS HURT. WHEN I GO TO PASS IT STAYS FOR A WHILE AT THE SPEED I HIT BEFORE I RELEASE THE ACCELERATOR.
Corrective Action:
WHEN I LET OFF OF THE ACCELERATOR IT STILL MAINTAINS THE SPEED IT WAS GOING BEFORE I LET OFF THE ACCELERATOR. THE DEALER TOLD ME THAT'S HOW ITS DESIGN. HE EVEN TOOK IT FOR A RIDE AND SAID SEE IT STILL KEEPS THE SPEED I SAID ITS NOT CRUISE CONTROL. I HAD CONTACTED THE DEALER AND MAZDAUSA. MAZDAUSA IGNORES ME. I JUST NEED TO GET THIS FIXED BEFORE SOMEONE GETS HURT. WHEN I GO TO PASS IT STAYS FOR A WHILE AT THE SPEED I HIT BEFORE I RELEASE THE ACCELERATOR.
Additional Notes:
WHEN I LET OFF OF THE ACCELERATOR IT STILL MAINTAINS THE SPEED IT WAS GOING BEFORE I LET OFF THE ACCELERATOR. THE DEALER TOLD ME THAT'S HOW ITS DESIGN. HE EVEN TOOK IT FOR A RIDE AND SAID SEE IT STILL KEEPS THE SPEED I SAID ITS NOT CRUISE CONTROL. I HAD CONTACTED THE DEALER AND MAZDAUSA. MAZDAUSA IGNORES ME. I JUST NEED TO GET THIS FIXED BEFORE SOMEONE GETS HURT. WHEN I GO TO PASS IT STAYS FOR A WHILE AT THE SPEED I HIT BEFORE I RELEASE THE ACCELERATOR.
Mfg Campaign: 11111681
Recall Date: Jul 16, 2018
Mazda Motor Corp.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN I LET OFF OF THE ACCELERATOR IT STILL MAINTAINS THE SPEED IT WAS GOING BEFORE I LET OFF THE ACCELERATOR. THE DEALER TOLD ME THAT'S HOW ITS DESIGN. HE EVEN TOOK IT FOR A RIDE AND SAID SEE IT STILL KEEPS THE SPEED I SAID ITS NOT CRUISE CONTROL. I HAD CONTACTED THE DEALER AND MAZDAUSA. MAZDAUSA IGNORES ME. I JUST NEED TO GET THIS FIXED BEFORE SOMEONE GETS HURT. WHEN I GO TO PASS IT STAYS FOR A WHILE AT THE SPEED I HIT BEFORE I RELEASE THE ACCELERATOR.
Corrective Action:
WHEN I LET OFF OF THE ACCELERATOR IT STILL MAINTAINS THE SPEED IT WAS GOING BEFORE I LET OFF THE ACCELERATOR. THE DEALER TOLD ME THAT'S HOW ITS DESIGN. HE EVEN TOOK IT FOR A RIDE AND SAID SEE IT STILL KEEPS THE SPEED I SAID ITS NOT CRUISE CONTROL. I HAD CONTACTED THE DEALER AND MAZDAUSA. MAZDAUSA IGNORES ME. I JUST NEED TO GET THIS FIXED BEFORE SOMEONE GETS HURT. WHEN I GO TO PASS IT STAYS FOR A WHILE AT THE SPEED I HIT BEFORE I RELEASE THE ACCELERATOR.
Additional Notes:
WHEN I LET OFF OF THE ACCELERATOR IT STILL MAINTAINS THE SPEED IT WAS GOING BEFORE I LET OFF THE ACCELERATOR. THE DEALER TOLD ME THAT'S HOW ITS DESIGN. HE EVEN TOOK IT FOR A RIDE AND SAID SEE IT STILL KEEPS THE SPEED I SAID ITS NOT CRUISE CONTROL. I HAD CONTACTED THE DEALER AND MAZDAUSA. MAZDAUSA IGNORES ME. I JUST NEED TO GET THIS FIXED BEFORE SOMEONE GETS HURT. WHEN I GO TO PASS IT STAYS FOR A WHILE AT THE SPEED I HIT BEFORE I RELEASE THE ACCELERATOR.
Mfg Campaign: 11111681
Recall Date: Jul 16, 2018
Mazda Motor Corp.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS DRIVING ON A VERY QUIET BOULEVARD IN NIAGARA FALLS, NY. I WAS THERE ON A FAMILY TRIP WHEN ALL OF THE SUDDEN WE HEARD MULTIPLE VERY LOUD NOISES COMING FROM THE TOP OF OUR CAR, ESPECIALLY THE LAST ONE WHICH SOUNDED LIKE AN EXPLOSION. THE SUNROOF OR OUR 6-MONTH OLD 2018 MAZDA 3 HAD JUST EXPLODED! WE PARKED TO CHECK WHETHER AN OBJECT HAD FALLEN INTO THE CAR BUT COULD NOT FIND ANYTHING, THANKFULLY THE INSIDE SUNROOF BLIND WAS SHUT BECAUSE MANY OF US COULD HAVE GOTTEN INJURED FROM GLASS PIECES FLYING EVERYWHERE INSIDE THE CAR OTHERWISE. NOW, TWO DAYS AFTER THE INCIDENT, OUR MAZDA DEALERSHIP IS CLAIMING THAT AN OBJECT MUST HAVE HIT THE CAR AND SAY THAT WE NEED TO SPEAK TO OUR INSURANCE. THEY DO NOT WANT TO DO ANYTHING ABOUT IT WHEN IT IS VERY CLEAR THAT IT IS A MANUFACTURING PROBLEM THAT COULD GET OTHER PEOPLE INJURED IN THE FUTURE. ONE OF THE REASONS I AM ABSOLUTELY POSITIVE THAT THIS IS A MANUFACTURING ISSUE IS BECAUSE WE HEARD ANOTHER VERY LOUD NOISE AND THE HOLE GOT SUBSTANTIALLY BIGGER WHILE PASSING BY THE SAME BOULEVARD LATER THAT NIGHT, MY WIFE LOST CONTROL OF THE CAR FOR A MOMENT AS IT HAPPENED. THIS IS A VERY SERIOUS AND SCARY SITUATION, WE HAVE SPOKEN WITH MAZDA CUSTOMER EXPERIENCE AS WELL AS WITH THE DEALERSHIP AND NOBODY WANTS TO TAKE RESPONSIBILITY EVEN WHEN THERE IS A CONSUMER REPORTS ARTICLE ON THIS AND 9 DIFFERENT REPORTS ON THIS ISSUE FOR MAZDA3 VEHICLES.
Corrective Action:
I WAS DRIVING ON A VERY QUIET BOULEVARD IN NIAGARA FALLS, NY. I WAS THERE ON A FAMILY TRIP WHEN ALL OF THE SUDDEN WE HEARD MULTIPLE VERY LOUD NOISES COMING FROM THE TOP OF OUR CAR, ESPECIALLY THE LAST ONE WHICH SOUNDED LIKE AN EXPLOSION. THE SUNROOF OR OUR 6-MONTH OLD 2018 MAZDA 3 HAD JUST EXPLODED! WE PARKED TO CHECK WHETHER AN OBJECT HAD FALLEN INTO THE CAR BUT COULD NOT FIND ANYTHING, THANKFULLY THE INSIDE SUNROOF BLIND WAS SHUT BECAUSE MANY OF US COULD HAVE GOTTEN INJURED FROM GLASS PIECES FLYING EVERYWHERE INSIDE THE CAR OTHERWISE. NOW, TWO DAYS AFTER THE INCIDENT, OUR MAZDA DEALERSHIP IS CLAIMING THAT AN OBJECT MUST HAVE HIT THE CAR AND SAY THAT WE NEED TO SPEAK TO OUR INSURANCE. THEY DO NOT WANT TO DO ANYTHING ABOUT IT WHEN IT IS VERY CLEAR THAT IT IS A MANUFACTURING PROBLEM THAT COULD GET OTHER PEOPLE INJURED IN THE FUTURE. ONE OF THE REASONS I AM ABSOLUTELY POSITIVE THAT THIS IS A MANUFACTURING ISSUE IS BECAUSE WE HEARD ANOTHER VERY LOUD NOISE AND THE HOLE GOT SUBSTANTIALLY BIGGER WHILE PASSING BY THE SAME BOULEVARD LATER THAT NIGHT, MY WIFE LOST CONTROL OF THE CAR FOR A MOMENT AS IT HAPPENED. THIS IS A VERY SERIOUS AND SCARY SITUATION, WE HAVE SPOKEN WITH MAZDA CUSTOMER EXPERIENCE AS WELL AS WITH THE DEALERSHIP AND NOBODY WANTS TO TAKE RESPONSIBILITY EVEN WHEN THERE IS A CONSUMER REPORTS ARTICLE ON THIS AND 9 DIFFERENT REPORTS ON THIS ISSUE FOR MAZDA3 VEHICLES.
Additional Notes:
I WAS DRIVING ON A VERY QUIET BOULEVARD IN NIAGARA FALLS, NY. I WAS THERE ON A FAMILY TRIP WHEN ALL OF THE SUDDEN WE HEARD MULTIPLE VERY LOUD NOISES COMING FROM THE TOP OF OUR CAR, ESPECIALLY THE LAST ONE WHICH SOUNDED LIKE AN EXPLOSION. THE SUNROOF OR OUR 6-MONTH OLD 2018 MAZDA 3 HAD JUST EXPLODED! WE PARKED TO CHECK WHETHER AN OBJECT HAD FALLEN INTO THE CAR BUT COULD NOT FIND ANYTHING, THANKFULLY THE INSIDE SUNROOF BLIND WAS SHUT BECAUSE MANY OF US COULD HAVE GOTTEN INJURED FROM GLASS PIECES FLYING EVERYWHERE INSIDE THE CAR OTHERWISE. NOW, TWO DAYS AFTER THE INCIDENT, OUR MAZDA DEALERSHIP IS CLAIMING THAT AN OBJECT MUST HAVE HIT THE CAR AND SAY THAT WE NEED TO SPEAK TO OUR INSURANCE. THEY DO NOT WANT TO DO ANYTHING ABOUT IT WHEN IT IS VERY CLEAR THAT IT IS A MANUFACTURING PROBLEM THAT COULD GET OTHER PEOPLE INJURED IN THE FUTURE. ONE OF THE REASONS I AM ABSOLUTELY POSITIVE THAT THIS IS A MANUFACTURING ISSUE IS BECAUSE WE HEARD ANOTHER VERY LOUD NOISE AND THE HOLE GOT SUBSTANTIALLY BIGGER WHILE PASSING BY THE SAME BOULEVARD LATER THAT NIGHT, MY WIFE LOST CONTROL OF THE CAR FOR A MOMENT AS IT HAPPENED. THIS IS A VERY SERIOUS AND SCARY SITUATION, WE HAVE SPOKEN WITH MAZDA CUSTOMER EXPERIENCE AS WELL AS WITH THE DEALERSHIP AND NOBODY WANTS TO TAKE RESPONSIBILITY EVEN WHEN THERE IS A CONSUMER REPORTS ARTICLE ON THIS AND 9 DIFFERENT REPORTS ON THIS ISSUE FOR MAZDA3 VEHICLES.
Mfg Campaign: 11093764
Recall Date: May 14, 2018
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON A VERY QUIET BOULEVARD IN NIAGARA FALLS, NY. I WAS THERE ON A FAMILY TRIP WHEN ALL OF THE SUDDEN WE HEARD MULTIPLE VERY LOUD NOISES COMING FROM THE TOP OF OUR CAR, ESPECIALLY THE LAST ONE WHICH SOUNDED LIKE AN EXPLOSION. THE SUNROOF OR OUR 6-MONTH OLD 2018 MAZDA 3 HAD JUST EXPLODED! WE PARKED TO CHECK WHETHER AN OBJECT HAD FALLEN INTO THE CAR BUT COULD NOT FIND ANYTHING, THANKFULLY THE INSIDE SUNROOF BLIND WAS SHUT BECAUSE MANY OF US COULD HAVE GOTTEN INJURED FROM GLASS PIECES FLYING EVERYWHERE INSIDE THE CAR OTHERWISE. NOW, TWO DAYS AFTER THE INCIDENT, OUR MAZDA DEALERSHIP IS CLAIMING THAT AN OBJECT MUST HAVE HIT THE CAR AND SAY THAT WE NEED TO SPEAK TO OUR INSURANCE. THEY DO NOT WANT TO DO ANYTHING ABOUT IT WHEN IT IS VERY CLEAR THAT IT IS A MANUFACTURING PROBLEM THAT COULD GET OTHER PEOPLE INJURED IN THE FUTURE. ONE OF THE REASONS I AM ABSOLUTELY POSITIVE THAT THIS IS A MANUFACTURING ISSUE IS BECAUSE WE HEARD ANOTHER VERY LOUD NOISE AND THE HOLE GOT SUBSTANTIALLY BIGGER WHILE PASSING BY THE SAME BOULEVARD LATER THAT NIGHT, MY WIFE LOST CONTROL OF THE CAR FOR A MOMENT AS IT HAPPENED. THIS IS A VERY SERIOUS AND SCARY SITUATION, WE HAVE SPOKEN WITH MAZDA CUSTOMER EXPERIENCE AS WELL AS WITH THE DEALERSHIP AND NOBODY WANTS TO TAKE RESPONSIBILITY EVEN WHEN THERE IS A CONSUMER REPORTS ARTICLE ON THIS AND 9 DIFFERENT REPORTS ON THIS ISSUE FOR MAZDA3 VEHICLES.
Corrective Action:
I WAS DRIVING ON A VERY QUIET BOULEVARD IN NIAGARA FALLS, NY. I WAS THERE ON A FAMILY TRIP WHEN ALL OF THE SUDDEN WE HEARD MULTIPLE VERY LOUD NOISES COMING FROM THE TOP OF OUR CAR, ESPECIALLY THE LAST ONE WHICH SOUNDED LIKE AN EXPLOSION. THE SUNROOF OR OUR 6-MONTH OLD 2018 MAZDA 3 HAD JUST EXPLODED! WE PARKED TO CHECK WHETHER AN OBJECT HAD FALLEN INTO THE CAR BUT COULD NOT FIND ANYTHING, THANKFULLY THE INSIDE SUNROOF BLIND WAS SHUT BECAUSE MANY OF US COULD HAVE GOTTEN INJURED FROM GLASS PIECES FLYING EVERYWHERE INSIDE THE CAR OTHERWISE. NOW, TWO DAYS AFTER THE INCIDENT, OUR MAZDA DEALERSHIP IS CLAIMING THAT AN OBJECT MUST HAVE HIT THE CAR AND SAY THAT WE NEED TO SPEAK TO OUR INSURANCE. THEY DO NOT WANT TO DO ANYTHING ABOUT IT WHEN IT IS VERY CLEAR THAT IT IS A MANUFACTURING PROBLEM THAT COULD GET OTHER PEOPLE INJURED IN THE FUTURE. ONE OF THE REASONS I AM ABSOLUTELY POSITIVE THAT THIS IS A MANUFACTURING ISSUE IS BECAUSE WE HEARD ANOTHER VERY LOUD NOISE AND THE HOLE GOT SUBSTANTIALLY BIGGER WHILE PASSING BY THE SAME BOULEVARD LATER THAT NIGHT, MY WIFE LOST CONTROL OF THE CAR FOR A MOMENT AS IT HAPPENED. THIS IS A VERY SERIOUS AND SCARY SITUATION, WE HAVE SPOKEN WITH MAZDA CUSTOMER EXPERIENCE AS WELL AS WITH THE DEALERSHIP AND NOBODY WANTS TO TAKE RESPONSIBILITY EVEN WHEN THERE IS A CONSUMER REPORTS ARTICLE ON THIS AND 9 DIFFERENT REPORTS ON THIS ISSUE FOR MAZDA3 VEHICLES.
Additional Notes:
I WAS DRIVING ON A VERY QUIET BOULEVARD IN NIAGARA FALLS, NY. I WAS THERE ON A FAMILY TRIP WHEN ALL OF THE SUDDEN WE HEARD MULTIPLE VERY LOUD NOISES COMING FROM THE TOP OF OUR CAR, ESPECIALLY THE LAST ONE WHICH SOUNDED LIKE AN EXPLOSION. THE SUNROOF OR OUR 6-MONTH OLD 2018 MAZDA 3 HAD JUST EXPLODED! WE PARKED TO CHECK WHETHER AN OBJECT HAD FALLEN INTO THE CAR BUT COULD NOT FIND ANYTHING, THANKFULLY THE INSIDE SUNROOF BLIND WAS SHUT BECAUSE MANY OF US COULD HAVE GOTTEN INJURED FROM GLASS PIECES FLYING EVERYWHERE INSIDE THE CAR OTHERWISE. NOW, TWO DAYS AFTER THE INCIDENT, OUR MAZDA DEALERSHIP IS CLAIMING THAT AN OBJECT MUST HAVE HIT THE CAR AND SAY THAT WE NEED TO SPEAK TO OUR INSURANCE. THEY DO NOT WANT TO DO ANYTHING ABOUT IT WHEN IT IS VERY CLEAR THAT IT IS A MANUFACTURING PROBLEM THAT COULD GET OTHER PEOPLE INJURED IN THE FUTURE. ONE OF THE REASONS I AM ABSOLUTELY POSITIVE THAT THIS IS A MANUFACTURING ISSUE IS BECAUSE WE HEARD ANOTHER VERY LOUD NOISE AND THE HOLE GOT SUBSTANTIALLY BIGGER WHILE PASSING BY THE SAME BOULEVARD LATER THAT NIGHT, MY WIFE LOST CONTROL OF THE CAR FOR A MOMENT AS IT HAPPENED. THIS IS A VERY SERIOUS AND SCARY SITUATION, WE HAVE SPOKEN WITH MAZDA CUSTOMER EXPERIENCE AS WELL AS WITH THE DEALERSHIP AND NOBODY WANTS TO TAKE RESPONSIBILITY EVEN WHEN THERE IS A CONSUMER REPORTS ARTICLE ON THIS AND 9 DIFFERENT REPORTS ON THIS ISSUE FOR MAZDA3 VEHICLES.
Mfg Campaign: 11093764
Recall Date: May 14, 2018
Mazda Motor Corp.
Defect Description:
SEATS
Potential Consequences:
HEADRESTS TIP TOO FAR FORWARD. THEY CAUSE GREAT PAIN TO THE NECK, SHOULDERS AND BACK. PEOPLE HAVE RESULTED IN REMOVING THE HEADRESTS ALTOGETHER. IF THE VEHICLE CAUSES A PERSON PAIN, THEN THE VEHICLE IS NOT SAFE.
Corrective Action:
HEADRESTS TIP TOO FAR FORWARD. THEY CAUSE GREAT PAIN TO THE NECK, SHOULDERS AND BACK. PEOPLE HAVE RESULTED IN REMOVING THE HEADRESTS ALTOGETHER. IF THE VEHICLE CAUSES A PERSON PAIN, THEN THE VEHICLE IS NOT SAFE.
Additional Notes:
HEADRESTS TIP TOO FAR FORWARD. THEY CAUSE GREAT PAIN TO THE NECK, SHOULDERS AND BACK. PEOPLE HAVE RESULTED IN REMOVING THE HEADRESTS ALTOGETHER. IF THE VEHICLE CAUSES A PERSON PAIN, THEN THE VEHICLE IS NOT SAFE.
Mfg Campaign: 11093549
Recall Date: May 13, 2018
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