Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2014-2018 Mazda3 and 2016-2021 CX-3 vehicles. The rearview camera image may not display properly by showing a flickering or distorted image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 6023G
Recall Date: Jul 14, 2023
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 5321K
Recall Date: Nov 12, 2021
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2016-2018 Mazda3 vehicles. A defective windshield wiper relay may cause the windshield wipers to become inoperative, reducing the driver's visibility.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 3219D
Recall Date: Apr 4, 2019
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3 vehicles, equipped with an incorrect exhaust valve spring. The incorrect exhaust valve spring may fail while driving, potentially causing an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 1717K
Recall Date: Nov 21, 2017
Consumer Complaints
126 ComplaintsMazda Motor Corp.
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY CAR AUTOMATICALLY APPLIES ITS BRAKES WHEN IT SHOULDN'T BE. I WAS DRIVING AT A SPEED OF AROUND 60 MPH FOLLOWING A PICKUP TRUCK. THE TRUCK STARTS FLASHING TO TURN RIGHT, I STARTED TO BRAKE A LITTLE, MY SPEED WAS REDUCED TO AROUND 40-45 MPH... JUST WHEN I WAS READY TO HIT THE GAS PEDAL AGAIN, BECAUSE THE TRUCK HAS FULLY COMPLETED HIS TURN ( WAS ALL THE WAY ON THE OTHER STREET)... MY MAZDA 3 2018 HIT THE EMERGENCY BRAKE TO SLOW THE CAR REALLY FAST TO AROUND 10 MPH !!! THERE WAS ABSOLUTELY NO RISK OF A CRASH, MY GIRL FRIEND WAS IN SHOCK, SHE DIDN'T UNDERSTAND WHAT HAPPENED. SORRY IF MY ENGLISH IS NOT SO GOOD, I USUALLY SPEAK FRENCH !!! THE CAR HAVE ONLY 2000 MILLES, I BOUGHT IT NEW ON MARCH 2020... JUST BEFORE COVID-19 !!!
Corrective Action:
MY CAR AUTOMATICALLY APPLIES ITS BRAKES WHEN IT SHOULDN'T BE. I WAS DRIVING AT A SPEED OF AROUND 60 MPH FOLLOWING A PICKUP TRUCK. THE TRUCK STARTS FLASHING TO TURN RIGHT, I STARTED TO BRAKE A LITTLE, MY SPEED WAS REDUCED TO AROUND 40-45 MPH... JUST WHEN I WAS READY TO HIT THE GAS PEDAL AGAIN, BECAUSE THE TRUCK HAS FULLY COMPLETED HIS TURN ( WAS ALL THE WAY ON THE OTHER STREET)... MY MAZDA 3 2018 HIT THE EMERGENCY BRAKE TO SLOW THE CAR REALLY FAST TO AROUND 10 MPH !!! THERE WAS ABSOLUTELY NO RISK OF A CRASH, MY GIRL FRIEND WAS IN SHOCK, SHE DIDN'T UNDERSTAND WHAT HAPPENED. SORRY IF MY ENGLISH IS NOT SO GOOD, I USUALLY SPEAK FRENCH !!! THE CAR HAVE ONLY 2000 MILLES, I BOUGHT IT NEW ON MARCH 2020... JUST BEFORE COVID-19 !!!
Additional Notes:
MY CAR AUTOMATICALLY APPLIES ITS BRAKES WHEN IT SHOULDN'T BE. I WAS DRIVING AT A SPEED OF AROUND 60 MPH FOLLOWING A PICKUP TRUCK. THE TRUCK STARTS FLASHING TO TURN RIGHT, I STARTED TO BRAKE A LITTLE, MY SPEED WAS REDUCED TO AROUND 40-45 MPH... JUST WHEN I WAS READY TO HIT THE GAS PEDAL AGAIN, BECAUSE THE TRUCK HAS FULLY COMPLETED HIS TURN ( WAS ALL THE WAY ON THE OTHER STREET)... MY MAZDA 3 2018 HIT THE EMERGENCY BRAKE TO SLOW THE CAR REALLY FAST TO AROUND 10 MPH !!! THERE WAS ABSOLUTELY NO RISK OF A CRASH, MY GIRL FRIEND WAS IN SHOCK, SHE DIDN'T UNDERSTAND WHAT HAPPENED. SORRY IF MY ENGLISH IS NOT SO GOOD, I USUALLY SPEAK FRENCH !!! THE CAR HAVE ONLY 2000 MILLES, I BOUGHT IT NEW ON MARCH 2020... JUST BEFORE COVID-19 !!!
Mfg Campaign: 11337318
Recall Date: Jul 3, 2020
Mazda Motor Corp.
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE WAS OFF AND UNATTENDED IN PARKING LOT:MANUAL TRANSMISSION WHICH I'VE DRIVEN MY WHOLE LIFE & I'M NO SPRING CHICKEN. LIVE IN FLAT CITY WHERE HILL/ROLLING BACK HAS NEVER BEEN AN ISSUE. CAR HAS ELECTRIC PARKING BRAKE. 1 DAY A YEAR INTO THE LEASE, WAS PARKED @A PUMP@TGAS STATION &WHEN CAME OUT,CAR HAD MOVED/ROLLED BACK. SHOCKINGLY I THOUGHT I MESSED UP/MIGHT'VE FORGOTTEN2 ENGAGE PARKING BRAKE, DESPITE IT BECOMING 2ND NATURE. THANKED GOD DIDN'T ROLL BACK INTO ANYTHING/ANYONE, VOWED 2 BE XTRA MINDFUL/CAREFUL.TURNS OUT NO MATTER HOW CAREFUL/MINDFUL I'VE BEEN,JUST THE OTHER DAY IT HAPPENED AGAIN.THIS TIME, HUSBAND WAS IN THE CAR W/ME &SWORE SAW ME AS USUAL, AS 2ND NATURE, ENGAGE THE ELECTRIC PARKING BRAKE. MIND U,HAVE NEVER PUT IT INTO 1ST YEAR 2 PARK BECAUSE NEVER NEEDED 2. I GUESS SHOULD HAVE THIS TIME AS BACK-UP 2 THE ELECTRIC PARKING BRAKE THAT DIDN'T ENGAGE. WE WERE ACROSS THE LOT AT THE ATM WHEN WE SAW CAR ROLLING BACK. HUSBAND RAN 2 TRY 2 STOP IT BEFORE IT COULD HIT SOMETHING BUT HE DIDN'T SUCCEED. IT WAS 2 HEAVY & ENDED UP CRASHING IN2 THE POSTS& HANDRAIL THAT I GUESS ARE THERE FOR THAT EXACT REASON. POSTS STOPPED CAR BUT HUSBAND HURT HIS WRIST & NECK IN HIS ATTEMPT 2BE SUPERMAN. POSTS OF COURSE HAD NO DAMAGE. CONTACTED MAZDA,THEY SAID THEY'D CHECK IT OUT. I REFERENCED THAT THERE WAS A RECALL IN PRIOR YEARS. THEY SAID NO RECALL HAS BEEN ANNOUNCED FOR THIS YEAR. DURING THIS WHOLE COVID-19 & HUSBAND BEING FURLOUGHED, THE LAST THING WE NEED IS AN EXTRA EXPENSE AS MY INSURANCE DEDUCTIBLE WILL BE. CAR IS @DEALER NOW & THEY'RE TESTING IT 2SEE IF IT HAPPENS WHILE IN THEIR SHOP.I HATE FOR THIS TO BE A FAULTY PART OR WARRANTY ISSUE BUT ALSO HOPING IT IS SO IT WILL BE ANNOUNCED &OTHER PEOPLE CAN LEARN ABOUT THIS HORRIBLE POSSIBILITY O GRATEFUL THAT CAR DID NOT ROLL BACK AND INJURE A PERSON OR AN ANIMAL! UGH! BEWARE! *TR
Corrective Action:
VEHICLE WAS OFF AND UNATTENDED IN PARKING LOT:MANUAL TRANSMISSION WHICH I'VE DRIVEN MY WHOLE LIFE & I'M NO SPRING CHICKEN. LIVE IN FLAT CITY WHERE HILL/ROLLING BACK HAS NEVER BEEN AN ISSUE. CAR HAS ELECTRIC PARKING BRAKE. 1 DAY A YEAR INTO THE LEASE, WAS PARKED @A PUMP@TGAS STATION &WHEN CAME OUT,CAR HAD MOVED/ROLLED BACK. SHOCKINGLY I THOUGHT I MESSED UP/MIGHT'VE FORGOTTEN2 ENGAGE PARKING BRAKE, DESPITE IT BECOMING 2ND NATURE. THANKED GOD DIDN'T ROLL BACK INTO ANYTHING/ANYONE, VOWED 2 BE XTRA MINDFUL/CAREFUL.TURNS OUT NO MATTER HOW CAREFUL/MINDFUL I'VE BEEN,JUST THE OTHER DAY IT HAPPENED AGAIN.THIS TIME, HUSBAND WAS IN THE CAR W/ME &SWORE SAW ME AS USUAL, AS 2ND NATURE, ENGAGE THE ELECTRIC PARKING BRAKE. MIND U,HAVE NEVER PUT IT INTO 1ST YEAR 2 PARK BECAUSE NEVER NEEDED 2. I GUESS SHOULD HAVE THIS TIME AS BACK-UP 2 THE ELECTRIC PARKING BRAKE THAT DIDN'T ENGAGE. WE WERE ACROSS THE LOT AT THE ATM WHEN WE SAW CAR ROLLING BACK. HUSBAND RAN 2 TRY 2 STOP IT BEFORE IT COULD HIT SOMETHING BUT HE DIDN'T SUCCEED. IT WAS 2 HEAVY & ENDED UP CRASHING IN2 THE POSTS& HANDRAIL THAT I GUESS ARE THERE FOR THAT EXACT REASON. POSTS STOPPED CAR BUT HUSBAND HURT HIS WRIST & NECK IN HIS ATTEMPT 2BE SUPERMAN. POSTS OF COURSE HAD NO DAMAGE. CONTACTED MAZDA,THEY SAID THEY'D CHECK IT OUT. I REFERENCED THAT THERE WAS A RECALL IN PRIOR YEARS. THEY SAID NO RECALL HAS BEEN ANNOUNCED FOR THIS YEAR. DURING THIS WHOLE COVID-19 & HUSBAND BEING FURLOUGHED, THE LAST THING WE NEED IS AN EXTRA EXPENSE AS MY INSURANCE DEDUCTIBLE WILL BE. CAR IS @DEALER NOW & THEY'RE TESTING IT 2SEE IF IT HAPPENS WHILE IN THEIR SHOP.I HATE FOR THIS TO BE A FAULTY PART OR WARRANTY ISSUE BUT ALSO HOPING IT IS SO IT WILL BE ANNOUNCED &OTHER PEOPLE CAN LEARN ABOUT THIS HORRIBLE POSSIBILITY O GRATEFUL THAT CAR DID NOT ROLL BACK AND INJURE A PERSON OR AN ANIMAL! UGH! BEWARE! *TR
Additional Notes:
VEHICLE WAS OFF AND UNATTENDED IN PARKING LOT:MANUAL TRANSMISSION WHICH I'VE DRIVEN MY WHOLE LIFE & I'M NO SPRING CHICKEN. LIVE IN FLAT CITY WHERE HILL/ROLLING BACK HAS NEVER BEEN AN ISSUE. CAR HAS ELECTRIC PARKING BRAKE. 1 DAY A YEAR INTO THE LEASE, WAS PARKED @A PUMP@TGAS STATION &WHEN CAME OUT,CAR HAD MOVED/ROLLED BACK. SHOCKINGLY I THOUGHT I MESSED UP/MIGHT'VE FORGOTTEN2 ENGAGE PARKING BRAKE, DESPITE IT BECOMING 2ND NATURE. THANKED GOD DIDN'T ROLL BACK INTO ANYTHING/ANYONE, VOWED 2 BE XTRA MINDFUL/CAREFUL.TURNS OUT NO MATTER HOW CAREFUL/MINDFUL I'VE BEEN,JUST THE OTHER DAY IT HAPPENED AGAIN.THIS TIME, HUSBAND WAS IN THE CAR W/ME &SWORE SAW ME AS USUAL, AS 2ND NATURE, ENGAGE THE ELECTRIC PARKING BRAKE. MIND U,HAVE NEVER PUT IT INTO 1ST YEAR 2 PARK BECAUSE NEVER NEEDED 2. I GUESS SHOULD HAVE THIS TIME AS BACK-UP 2 THE ELECTRIC PARKING BRAKE THAT DIDN'T ENGAGE. WE WERE ACROSS THE LOT AT THE ATM WHEN WE SAW CAR ROLLING BACK. HUSBAND RAN 2 TRY 2 STOP IT BEFORE IT COULD HIT SOMETHING BUT HE DIDN'T SUCCEED. IT WAS 2 HEAVY & ENDED UP CRASHING IN2 THE POSTS& HANDRAIL THAT I GUESS ARE THERE FOR THAT EXACT REASON. POSTS STOPPED CAR BUT HUSBAND HURT HIS WRIST & NECK IN HIS ATTEMPT 2BE SUPERMAN. POSTS OF COURSE HAD NO DAMAGE. CONTACTED MAZDA,THEY SAID THEY'D CHECK IT OUT. I REFERENCED THAT THERE WAS A RECALL IN PRIOR YEARS. THEY SAID NO RECALL HAS BEEN ANNOUNCED FOR THIS YEAR. DURING THIS WHOLE COVID-19 & HUSBAND BEING FURLOUGHED, THE LAST THING WE NEED IS AN EXTRA EXPENSE AS MY INSURANCE DEDUCTIBLE WILL BE. CAR IS @DEALER NOW & THEY'RE TESTING IT 2SEE IF IT HAPPENS WHILE IN THEIR SHOP.I HATE FOR THIS TO BE A FAULTY PART OR WARRANTY ISSUE BUT ALSO HOPING IT IS SO IT WILL BE ANNOUNCED &OTHER PEOPLE CAN LEARN ABOUT THIS HORRIBLE POSSIBILITY O GRATEFUL THAT CAR DID NOT ROLL BACK AND INJURE A PERSON OR AN ANIMAL! UGH! BEWARE! *TR
Mfg Campaign: 11330612
Recall Date: Jun 24, 2020
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY IN MY 2018 MAZDA 3 (TOURING) HAS DIED 3 TIMES IN ABOUT YEAR'S TIME. AFTER THE FIRST TIME, THE DEALER SAID IT WAS JUST A FLUKE--THAT IT COULD HAVE BEEN CAUSED BY ANYTHING. THEY PUT A BRAND NEW BATTERY IN. AFTER THE SECOND BATTERY DIED, THE DEALER SAID THAT IT WAS BECAUSE WE WEREN'T MAKING LONG DRIVES IN THE CAR. THEY REPLACED THE BATTERY WITH A BRAND NEW ONE--AND THEY ASSURED ME IT WASN'T ANYTHING ELSE INCLUDING THE ALTERNATOR (I ASKED ABOUT THE ALTERNATOR SPECIFICALLY). NOW, THAT BATTERY HAS DIED. I WILL CALL THE DEALER TOMORROW TO HAVE A FOURTH BATTERY INSTALLED.... THE VEHICLE WAS STATIONARY--EITHER IN OUR GARAGE OR DRIVEWAY--WHEN WE REALIZED THE BATTERY WAS DEAD. IF YOU WOULD LIKE TO SEE THE RECORDS OF MY VARIOUS VISITS TO THE MAZDA DEALERSHIP, PLEASE CONTACT ME. *TR
Corrective Action:
THE BATTERY IN MY 2018 MAZDA 3 (TOURING) HAS DIED 3 TIMES IN ABOUT YEAR'S TIME. AFTER THE FIRST TIME, THE DEALER SAID IT WAS JUST A FLUKE--THAT IT COULD HAVE BEEN CAUSED BY ANYTHING. THEY PUT A BRAND NEW BATTERY IN. AFTER THE SECOND BATTERY DIED, THE DEALER SAID THAT IT WAS BECAUSE WE WEREN'T MAKING LONG DRIVES IN THE CAR. THEY REPLACED THE BATTERY WITH A BRAND NEW ONE--AND THEY ASSURED ME IT WASN'T ANYTHING ELSE INCLUDING THE ALTERNATOR (I ASKED ABOUT THE ALTERNATOR SPECIFICALLY). NOW, THAT BATTERY HAS DIED. I WILL CALL THE DEALER TOMORROW TO HAVE A FOURTH BATTERY INSTALLED.... THE VEHICLE WAS STATIONARY--EITHER IN OUR GARAGE OR DRIVEWAY--WHEN WE REALIZED THE BATTERY WAS DEAD. IF YOU WOULD LIKE TO SEE THE RECORDS OF MY VARIOUS VISITS TO THE MAZDA DEALERSHIP, PLEASE CONTACT ME. *TR
Additional Notes:
THE BATTERY IN MY 2018 MAZDA 3 (TOURING) HAS DIED 3 TIMES IN ABOUT YEAR'S TIME. AFTER THE FIRST TIME, THE DEALER SAID IT WAS JUST A FLUKE--THAT IT COULD HAVE BEEN CAUSED BY ANYTHING. THEY PUT A BRAND NEW BATTERY IN. AFTER THE SECOND BATTERY DIED, THE DEALER SAID THAT IT WAS BECAUSE WE WEREN'T MAKING LONG DRIVES IN THE CAR. THEY REPLACED THE BATTERY WITH A BRAND NEW ONE--AND THEY ASSURED ME IT WASN'T ANYTHING ELSE INCLUDING THE ALTERNATOR (I ASKED ABOUT THE ALTERNATOR SPECIFICALLY). NOW, THAT BATTERY HAS DIED. I WILL CALL THE DEALER TOMORROW TO HAVE A FOURTH BATTERY INSTALLED.... THE VEHICLE WAS STATIONARY--EITHER IN OUR GARAGE OR DRIVEWAY--WHEN WE REALIZED THE BATTERY WAS DEAD. IF YOU WOULD LIKE TO SEE THE RECORDS OF MY VARIOUS VISITS TO THE MAZDA DEALERSHIP, PLEASE CONTACT ME. *TR
Mfg Campaign: 11325490
Recall Date: May 21, 2020
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
THE BATTERY IN MY 2018 MAZDA 3 (TOURING) HAS DIED 3 TIMES IN ABOUT YEAR'S TIME. AFTER THE FIRST TIME, THE DEALER SAID IT WAS JUST A FLUKE--THAT IT COULD HAVE BEEN CAUSED BY ANYTHING. THEY PUT A BRAND NEW BATTERY IN. AFTER THE SECOND BATTERY DIED, THE DEALER SAID THAT IT WAS BECAUSE WE WEREN'T MAKING LONG DRIVES IN THE CAR. THEY REPLACED THE BATTERY WITH A BRAND NEW ONE--AND THEY ASSURED ME IT WASN'T ANYTHING ELSE INCLUDING THE ALTERNATOR (I ASKED ABOUT THE ALTERNATOR SPECIFICALLY). NOW, THAT BATTERY HAS DIED. I WILL CALL THE DEALER TOMORROW TO HAVE A FOURTH BATTERY INSTALLED.... THE VEHICLE WAS STATIONARY--EITHER IN OUR GARAGE OR DRIVEWAY--WHEN WE REALIZED THE BATTERY WAS DEAD. IF YOU WOULD LIKE TO SEE THE RECORDS OF MY VARIOUS VISITS TO THE MAZDA DEALERSHIP, PLEASE CONTACT ME. *TR
Corrective Action:
THE BATTERY IN MY 2018 MAZDA 3 (TOURING) HAS DIED 3 TIMES IN ABOUT YEAR'S TIME. AFTER THE FIRST TIME, THE DEALER SAID IT WAS JUST A FLUKE--THAT IT COULD HAVE BEEN CAUSED BY ANYTHING. THEY PUT A BRAND NEW BATTERY IN. AFTER THE SECOND BATTERY DIED, THE DEALER SAID THAT IT WAS BECAUSE WE WEREN'T MAKING LONG DRIVES IN THE CAR. THEY REPLACED THE BATTERY WITH A BRAND NEW ONE--AND THEY ASSURED ME IT WASN'T ANYTHING ELSE INCLUDING THE ALTERNATOR (I ASKED ABOUT THE ALTERNATOR SPECIFICALLY). NOW, THAT BATTERY HAS DIED. I WILL CALL THE DEALER TOMORROW TO HAVE A FOURTH BATTERY INSTALLED.... THE VEHICLE WAS STATIONARY--EITHER IN OUR GARAGE OR DRIVEWAY--WHEN WE REALIZED THE BATTERY WAS DEAD. IF YOU WOULD LIKE TO SEE THE RECORDS OF MY VARIOUS VISITS TO THE MAZDA DEALERSHIP, PLEASE CONTACT ME. *TR
Additional Notes:
THE BATTERY IN MY 2018 MAZDA 3 (TOURING) HAS DIED 3 TIMES IN ABOUT YEAR'S TIME. AFTER THE FIRST TIME, THE DEALER SAID IT WAS JUST A FLUKE--THAT IT COULD HAVE BEEN CAUSED BY ANYTHING. THEY PUT A BRAND NEW BATTERY IN. AFTER THE SECOND BATTERY DIED, THE DEALER SAID THAT IT WAS BECAUSE WE WEREN'T MAKING LONG DRIVES IN THE CAR. THEY REPLACED THE BATTERY WITH A BRAND NEW ONE--AND THEY ASSURED ME IT WASN'T ANYTHING ELSE INCLUDING THE ALTERNATOR (I ASKED ABOUT THE ALTERNATOR SPECIFICALLY). NOW, THAT BATTERY HAS DIED. I WILL CALL THE DEALER TOMORROW TO HAVE A FOURTH BATTERY INSTALLED.... THE VEHICLE WAS STATIONARY--EITHER IN OUR GARAGE OR DRIVEWAY--WHEN WE REALIZED THE BATTERY WAS DEAD. IF YOU WOULD LIKE TO SEE THE RECORDS OF MY VARIOUS VISITS TO THE MAZDA DEALERSHIP, PLEASE CONTACT ME. *TR
Mfg Campaign: 11325490
Recall Date: May 21, 2020
Mazda Motor Corp.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAD A SCARY SAFETY ISSUE WITH MY 2018 MAZDA 3 YESTERDAY. I HAD LEFT THE CAR RUNNING SO THAT MY DOG WOULD HAVE A/C. MY CAR IS HAS STANDARD TRANSMISSION. I PULLED UP THE EMERGENCY BRAKE BUTTON BUT AS I WAS EXITING THE CAR MY DOG ACCIDENTALLY PUT HER PAW ON THE EMERGENCY BRAKE BUTTON AND THE CAR STARTED GOING BACKWARDS. THANK GOODNESS I WAS ABLE TO REACH IN AND PULL THE EMERGENCY BRAKE BUTTON BACK UP. THIS COULD HAVE BEEN A TRAGEDY, NOT ONLY POTENTIALLY DAMAGING MY CAR AND OTHER PEOPLE'S PROPERTY BUT GOD FORBID MY CAR ROLLED INTO A PERSON. THIS EMERGENCY BRAKE IS A SERIOUS SAFETY HAZARD. I HAVE LEFT MY CAR IN NEUTRAL WITH THE EMERGENCY BRAKE ENGAGED MULTIPLE TIMES SINCE I GOT THE CAR LAST DECEMBER AND AM VERY LUCKY THIS INCIDENT DIDN'T OCCUR WHEN I WASN'T SO CLOSE TO MY CAR. THE CAR SHOULD HAVE A SENSOR OR SAFETY FEATURE OF SOME SORT THAT WOULD REQUIRE THERE TO BE A CERTAIN AMOUNT OF WEIGHT IN THE FRONT SEAT THAT PREVENTED THE EMERGENCY BRAKE FROM DISENGAGING. IN PRIOR CARS WITH A NORMAL EMERGENCY BRAKE THAT IS EITHER ENGAGED ON THE FLOOR OF THE CAR OR PULLED UP MANUALLY NEAR THE GEAR SHIFT THIS WOULD NEVER HAPPEN. MY DRIVER SIDE DOOR WAS OPEN. THIS ISSUE NEEDS TO BE ADDRESSED. THIS CAN'T BE THE FIRST TIME THIS HAS HAPPENED AND IT COULD VERY EASILY HAVE DEADLY CONSEQUENCES. I KNOW THAT MANY PEOPLE WILL LEAVE THEIR A/C OR HEAT RUNNING WHILE THERE IS A HUMAN OR DOG IN THE CAR WHEN THEY HAVE TO STEP OUT OF THE CAR TO GET THE MAIL, PUT SOMETHING ELSE IN THE CAR, ETC. IN A CAR WITH STANDARD TRANSMISSION, THE ONLY WAY TO LEAVE THE A/C OR HEAT RUNNING IS TO LEAVE THE CAR IN NEUTRAL.
Corrective Action:
I HAD A SCARY SAFETY ISSUE WITH MY 2018 MAZDA 3 YESTERDAY. I HAD LEFT THE CAR RUNNING SO THAT MY DOG WOULD HAVE A/C. MY CAR IS HAS STANDARD TRANSMISSION. I PULLED UP THE EMERGENCY BRAKE BUTTON BUT AS I WAS EXITING THE CAR MY DOG ACCIDENTALLY PUT HER PAW ON THE EMERGENCY BRAKE BUTTON AND THE CAR STARTED GOING BACKWARDS. THANK GOODNESS I WAS ABLE TO REACH IN AND PULL THE EMERGENCY BRAKE BUTTON BACK UP. THIS COULD HAVE BEEN A TRAGEDY, NOT ONLY POTENTIALLY DAMAGING MY CAR AND OTHER PEOPLE'S PROPERTY BUT GOD FORBID MY CAR ROLLED INTO A PERSON. THIS EMERGENCY BRAKE IS A SERIOUS SAFETY HAZARD. I HAVE LEFT MY CAR IN NEUTRAL WITH THE EMERGENCY BRAKE ENGAGED MULTIPLE TIMES SINCE I GOT THE CAR LAST DECEMBER AND AM VERY LUCKY THIS INCIDENT DIDN'T OCCUR WHEN I WASN'T SO CLOSE TO MY CAR. THE CAR SHOULD HAVE A SENSOR OR SAFETY FEATURE OF SOME SORT THAT WOULD REQUIRE THERE TO BE A CERTAIN AMOUNT OF WEIGHT IN THE FRONT SEAT THAT PREVENTED THE EMERGENCY BRAKE FROM DISENGAGING. IN PRIOR CARS WITH A NORMAL EMERGENCY BRAKE THAT IS EITHER ENGAGED ON THE FLOOR OF THE CAR OR PULLED UP MANUALLY NEAR THE GEAR SHIFT THIS WOULD NEVER HAPPEN. MY DRIVER SIDE DOOR WAS OPEN. THIS ISSUE NEEDS TO BE ADDRESSED. THIS CAN'T BE THE FIRST TIME THIS HAS HAPPENED AND IT COULD VERY EASILY HAVE DEADLY CONSEQUENCES. I KNOW THAT MANY PEOPLE WILL LEAVE THEIR A/C OR HEAT RUNNING WHILE THERE IS A HUMAN OR DOG IN THE CAR WHEN THEY HAVE TO STEP OUT OF THE CAR TO GET THE MAIL, PUT SOMETHING ELSE IN THE CAR, ETC. IN A CAR WITH STANDARD TRANSMISSION, THE ONLY WAY TO LEAVE THE A/C OR HEAT RUNNING IS TO LEAVE THE CAR IN NEUTRAL.
Additional Notes:
I HAD A SCARY SAFETY ISSUE WITH MY 2018 MAZDA 3 YESTERDAY. I HAD LEFT THE CAR RUNNING SO THAT MY DOG WOULD HAVE A/C. MY CAR IS HAS STANDARD TRANSMISSION. I PULLED UP THE EMERGENCY BRAKE BUTTON BUT AS I WAS EXITING THE CAR MY DOG ACCIDENTALLY PUT HER PAW ON THE EMERGENCY BRAKE BUTTON AND THE CAR STARTED GOING BACKWARDS. THANK GOODNESS I WAS ABLE TO REACH IN AND PULL THE EMERGENCY BRAKE BUTTON BACK UP. THIS COULD HAVE BEEN A TRAGEDY, NOT ONLY POTENTIALLY DAMAGING MY CAR AND OTHER PEOPLE'S PROPERTY BUT GOD FORBID MY CAR ROLLED INTO A PERSON. THIS EMERGENCY BRAKE IS A SERIOUS SAFETY HAZARD. I HAVE LEFT MY CAR IN NEUTRAL WITH THE EMERGENCY BRAKE ENGAGED MULTIPLE TIMES SINCE I GOT THE CAR LAST DECEMBER AND AM VERY LUCKY THIS INCIDENT DIDN'T OCCUR WHEN I WASN'T SO CLOSE TO MY CAR. THE CAR SHOULD HAVE A SENSOR OR SAFETY FEATURE OF SOME SORT THAT WOULD REQUIRE THERE TO BE A CERTAIN AMOUNT OF WEIGHT IN THE FRONT SEAT THAT PREVENTED THE EMERGENCY BRAKE FROM DISENGAGING. IN PRIOR CARS WITH A NORMAL EMERGENCY BRAKE THAT IS EITHER ENGAGED ON THE FLOOR OF THE CAR OR PULLED UP MANUALLY NEAR THE GEAR SHIFT THIS WOULD NEVER HAPPEN. MY DRIVER SIDE DOOR WAS OPEN. THIS ISSUE NEEDS TO BE ADDRESSED. THIS CAN'T BE THE FIRST TIME THIS HAS HAPPENED AND IT COULD VERY EASILY HAVE DEADLY CONSEQUENCES. I KNOW THAT MANY PEOPLE WILL LEAVE THEIR A/C OR HEAT RUNNING WHILE THERE IS A HUMAN OR DOG IN THE CAR WHEN THEY HAVE TO STEP OUT OF THE CAR TO GET THE MAIL, PUT SOMETHING ELSE IN THE CAR, ETC. IN A CAR WITH STANDARD TRANSMISSION, THE ONLY WAY TO LEAVE THE A/C OR HEAT RUNNING IS TO LEAVE THE CAR IN NEUTRAL.
Mfg Campaign: 11268307
Recall Date: Oct 14, 2019
Mazda Motor Corp.
Defect Description:
WHEELS
Potential Consequences:
I PURCHASED A CAR OVER A YEAR AGO FOR MY SON FROM CRYSTAL AUTO MALL IN GREENBROOK, NJ, A MAZDA 3,2018. THE DAY AFTER I GOT THE CAR THE TIRE PRESSURE LIGHT CAME ON. I TOOK IT IN FOR SERVICE AND THEY ADVISED THAT NOTHING WAS WRONG WITH THE TIRE OR RIM. ON THE WAY HOME FROM THAT SERVICE VISIT THE TIRE LIGHT CAME ON AGAIN. MY SON COMMUTES SO THE CAR IS NOT USED ON A DAILY BASIS, IF IT SITS MORE THAN 2 DAYS THE TIRE IS COMPLETELY FLAT. THIS HAS BEEN A CONSISTENT ISSUE FROM THAT TIME UNTIL NOW. I HAVE TAKEN THE CAR IN FOR SERVICE SEVERAL TIMES FOR THIS SAME ISSUE AND THIS DEALERSHIP HAS BEEN COMPLETELY UNRESPONSIVE AND CARELESS ABOUT MY SITUATION. THEY HAVE NOT FIXED THE PROBLEM AND HAVE NOT ATTEMPTED TO REMEDY THE SITUATION. I AM DEEPLY CONCERNED ABOUT THE SAFETY OF MY SON AND OTHER DRIVERS WHO COULD BE POTENTIALLY HARMED BECAUSE OF NEGLECT BY THIS DEALERSHIP AND THE DEFECT AND OR ISSUE WITH THIS TIRE. YOUR ASSISTANCE IS APPRECIATED.
Corrective Action:
I PURCHASED A CAR OVER A YEAR AGO FOR MY SON FROM CRYSTAL AUTO MALL IN GREENBROOK, NJ, A MAZDA 3,2018. THE DAY AFTER I GOT THE CAR THE TIRE PRESSURE LIGHT CAME ON. I TOOK IT IN FOR SERVICE AND THEY ADVISED THAT NOTHING WAS WRONG WITH THE TIRE OR RIM. ON THE WAY HOME FROM THAT SERVICE VISIT THE TIRE LIGHT CAME ON AGAIN. MY SON COMMUTES SO THE CAR IS NOT USED ON A DAILY BASIS, IF IT SITS MORE THAN 2 DAYS THE TIRE IS COMPLETELY FLAT. THIS HAS BEEN A CONSISTENT ISSUE FROM THAT TIME UNTIL NOW. I HAVE TAKEN THE CAR IN FOR SERVICE SEVERAL TIMES FOR THIS SAME ISSUE AND THIS DEALERSHIP HAS BEEN COMPLETELY UNRESPONSIVE AND CARELESS ABOUT MY SITUATION. THEY HAVE NOT FIXED THE PROBLEM AND HAVE NOT ATTEMPTED TO REMEDY THE SITUATION. I AM DEEPLY CONCERNED ABOUT THE SAFETY OF MY SON AND OTHER DRIVERS WHO COULD BE POTENTIALLY HARMED BECAUSE OF NEGLECT BY THIS DEALERSHIP AND THE DEFECT AND OR ISSUE WITH THIS TIRE. YOUR ASSISTANCE IS APPRECIATED.
Additional Notes:
I PURCHASED A CAR OVER A YEAR AGO FOR MY SON FROM CRYSTAL AUTO MALL IN GREENBROOK, NJ, A MAZDA 3,2018. THE DAY AFTER I GOT THE CAR THE TIRE PRESSURE LIGHT CAME ON. I TOOK IT IN FOR SERVICE AND THEY ADVISED THAT NOTHING WAS WRONG WITH THE TIRE OR RIM. ON THE WAY HOME FROM THAT SERVICE VISIT THE TIRE LIGHT CAME ON AGAIN. MY SON COMMUTES SO THE CAR IS NOT USED ON A DAILY BASIS, IF IT SITS MORE THAN 2 DAYS THE TIRE IS COMPLETELY FLAT. THIS HAS BEEN A CONSISTENT ISSUE FROM THAT TIME UNTIL NOW. I HAVE TAKEN THE CAR IN FOR SERVICE SEVERAL TIMES FOR THIS SAME ISSUE AND THIS DEALERSHIP HAS BEEN COMPLETELY UNRESPONSIVE AND CARELESS ABOUT MY SITUATION. THEY HAVE NOT FIXED THE PROBLEM AND HAVE NOT ATTEMPTED TO REMEDY THE SITUATION. I AM DEEPLY CONCERNED ABOUT THE SAFETY OF MY SON AND OTHER DRIVERS WHO COULD BE POTENTIALLY HARMED BECAUSE OF NEGLECT BY THIS DEALERSHIP AND THE DEFECT AND OR ISSUE WITH THIS TIRE. YOUR ASSISTANCE IS APPRECIATED.
Mfg Campaign: 11254975
Recall Date: Sep 12, 2019
Mazda Motor Corp.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2018 MAZDA 3. WHILE THE WINDSHIELD WIPERS WERE ACTIVATED, THE CONTACT NOTICED A CLOUDY FILM ON THE WINDSHIELD THAT OBSTRUCTED HER VIEW. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT REPLACED THE WINDSHIELD WIPERS, WIPER FLUID, AND BUFFED THE WINDSHIELD. THE VEHICLE WAS TAKEN TO A WINDSHIELD SPECIALIST WHO STATED THAT THE WINDSHIELD SHOULD BE REPLACED. THE VEHICLE WAS TAKEN TO GLOBAL AUTO MALL (1099 RT. 22 WEST, NORTH PLAINFIELD, NJ 07060, (866) 233-6719) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS AND FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 12263978563. THE CONTACT WAS REFERRED TO THE DEALER. THE INSURANCE COMPANY WAS CONTACTED AND STATED THAT THE WINDSHIELD SHOULD BE REPLACED. THE FAILURE MILEAGE WAS 19,185. THE VIN WAS UNKNOWN. *BF CONSUMER STATED THERE REMAINS A CLOUDY FILM THAT MUST BE BUFFED TO CLEAR WINDSHIELD IN WINTER WHEN WIPERS ARE ACTIVATED IT LEAVES A FILM AS IN A SUMMERTIME BUT THE FILM, FLASH FREEZES AND OBSTRUCTS VIEW COMPLETELY. IN RAINY WEATHER - THERE IS A FILM ON WINDOW WHEN WIPERS USED. I SENT PICTURES TO NHTSA WEBMASTER.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 MAZDA 3. WHILE THE WINDSHIELD WIPERS WERE ACTIVATED, THE CONTACT NOTICED A CLOUDY FILM ON THE WINDSHIELD THAT OBSTRUCTED HER VIEW. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT REPLACED THE WINDSHIELD WIPERS, WIPER FLUID, AND BUFFED THE WINDSHIELD. THE VEHICLE WAS TAKEN TO A WINDSHIELD SPECIALIST WHO STATED THAT THE WINDSHIELD SHOULD BE REPLACED. THE VEHICLE WAS TAKEN TO GLOBAL AUTO MALL (1099 RT. 22 WEST, NORTH PLAINFIELD, NJ 07060, (866) 233-6719) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS AND FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 12263978563. THE CONTACT WAS REFERRED TO THE DEALER. THE INSURANCE COMPANY WAS CONTACTED AND STATED THAT THE WINDSHIELD SHOULD BE REPLACED. THE FAILURE MILEAGE WAS 19,185. THE VIN WAS UNKNOWN. *BF CONSUMER STATED THERE REMAINS A CLOUDY FILM THAT MUST BE BUFFED TO CLEAR WINDSHIELD IN WINTER WHEN WIPERS ARE ACTIVATED IT LEAVES A FILM AS IN A SUMMERTIME BUT THE FILM, FLASH FREEZES AND OBSTRUCTS VIEW COMPLETELY. IN RAINY WEATHER - THERE IS A FILM ON WINDOW WHEN WIPERS USED. I SENT PICTURES TO NHTSA WEBMASTER.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 MAZDA 3. WHILE THE WINDSHIELD WIPERS WERE ACTIVATED, THE CONTACT NOTICED A CLOUDY FILM ON THE WINDSHIELD THAT OBSTRUCTED HER VIEW. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT REPLACED THE WINDSHIELD WIPERS, WIPER FLUID, AND BUFFED THE WINDSHIELD. THE VEHICLE WAS TAKEN TO A WINDSHIELD SPECIALIST WHO STATED THAT THE WINDSHIELD SHOULD BE REPLACED. THE VEHICLE WAS TAKEN TO GLOBAL AUTO MALL (1099 RT. 22 WEST, NORTH PLAINFIELD, NJ 07060, (866) 233-6719) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS AND FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 12263978563. THE CONTACT WAS REFERRED TO THE DEALER. THE INSURANCE COMPANY WAS CONTACTED AND STATED THAT THE WINDSHIELD SHOULD BE REPLACED. THE FAILURE MILEAGE WAS 19,185. THE VIN WAS UNKNOWN. *BF CONSUMER STATED THERE REMAINS A CLOUDY FILM THAT MUST BE BUFFED TO CLEAR WINDSHIELD IN WINTER WHEN WIPERS ARE ACTIVATED IT LEAVES A FILM AS IN A SUMMERTIME BUT THE FILM, FLASH FREEZES AND OBSTRUCTS VIEW COMPLETELY. IN RAINY WEATHER - THERE IS A FILM ON WINDOW WHEN WIPERS USED. I SENT PICTURES TO NHTSA WEBMASTER.*JB
Mfg Campaign: 11243531
Recall Date: Aug 13, 2019
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 MAZDA 3. THE CONTACT STATED THAT SHE WAS EXPERIENCING DIFFERENT ELECTRICAL FAILURES WITH THE VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT WARNING CHIME SOUNDED WHEN THE SEAT WAS UNOCCUPIED. THE CONTACT HAD TO BUCKLE THE SEAT BEAT TO STOP THE WARNING SOUND. IN ADDITION, BOTH PASSENGER SIDE WINDOWS FAILED TO ROLL UP AFTER BEING DOWN. ALSO, WHILE DRIVING 40 MPH, THE TRANSMISSION FAILED TO RESPOND WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT HAD TO SHIFT THE VEHICLE FROM SECOND INTO FIRST GEAR IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO ODGES MAZDA AT THE AVENUES (10681 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 562-1600) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT NO FAILURE WAS FOUND. THE FAILURE CONTINUED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18.
Corrective Action:
TL* THE CONTACT OWNS A 2018 MAZDA 3. THE CONTACT STATED THAT SHE WAS EXPERIENCING DIFFERENT ELECTRICAL FAILURES WITH THE VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT WARNING CHIME SOUNDED WHEN THE SEAT WAS UNOCCUPIED. THE CONTACT HAD TO BUCKLE THE SEAT BEAT TO STOP THE WARNING SOUND. IN ADDITION, BOTH PASSENGER SIDE WINDOWS FAILED TO ROLL UP AFTER BEING DOWN. ALSO, WHILE DRIVING 40 MPH, THE TRANSMISSION FAILED TO RESPOND WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT HAD TO SHIFT THE VEHICLE FROM SECOND INTO FIRST GEAR IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO ODGES MAZDA AT THE AVENUES (10681 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 562-1600) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT NO FAILURE WAS FOUND. THE FAILURE CONTINUED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18.
Additional Notes:
TL* THE CONTACT OWNS A 2018 MAZDA 3. THE CONTACT STATED THAT SHE WAS EXPERIENCING DIFFERENT ELECTRICAL FAILURES WITH THE VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT WARNING CHIME SOUNDED WHEN THE SEAT WAS UNOCCUPIED. THE CONTACT HAD TO BUCKLE THE SEAT BEAT TO STOP THE WARNING SOUND. IN ADDITION, BOTH PASSENGER SIDE WINDOWS FAILED TO ROLL UP AFTER BEING DOWN. ALSO, WHILE DRIVING 40 MPH, THE TRANSMISSION FAILED TO RESPOND WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT HAD TO SHIFT THE VEHICLE FROM SECOND INTO FIRST GEAR IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO ODGES MAZDA AT THE AVENUES (10681 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 562-1600) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT NO FAILURE WAS FOUND. THE FAILURE CONTINUED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18.
Mfg Campaign: 11240844
Recall Date: Jul 31, 2019
Mazda Motor Corp.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 MAZDA 3. THE CONTACT STATED THAT SHE WAS EXPERIENCING DIFFERENT ELECTRICAL FAILURES WITH THE VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT WARNING CHIME SOUNDED WHEN THE SEAT WAS UNOCCUPIED. THE CONTACT HAD TO BUCKLE THE SEAT BEAT TO STOP THE WARNING SOUND. IN ADDITION, BOTH PASSENGER SIDE WINDOWS FAILED TO ROLL UP AFTER BEING DOWN. ALSO, WHILE DRIVING 40 MPH, THE TRANSMISSION FAILED TO RESPOND WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT HAD TO SHIFT THE VEHICLE FROM SECOND INTO FIRST GEAR IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO ODGES MAZDA AT THE AVENUES (10681 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 562-1600) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT NO FAILURE WAS FOUND. THE FAILURE CONTINUED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18.
Corrective Action:
TL* THE CONTACT OWNS A 2018 MAZDA 3. THE CONTACT STATED THAT SHE WAS EXPERIENCING DIFFERENT ELECTRICAL FAILURES WITH THE VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT WARNING CHIME SOUNDED WHEN THE SEAT WAS UNOCCUPIED. THE CONTACT HAD TO BUCKLE THE SEAT BEAT TO STOP THE WARNING SOUND. IN ADDITION, BOTH PASSENGER SIDE WINDOWS FAILED TO ROLL UP AFTER BEING DOWN. ALSO, WHILE DRIVING 40 MPH, THE TRANSMISSION FAILED TO RESPOND WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT HAD TO SHIFT THE VEHICLE FROM SECOND INTO FIRST GEAR IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO ODGES MAZDA AT THE AVENUES (10681 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 562-1600) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT NO FAILURE WAS FOUND. THE FAILURE CONTINUED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18.
Additional Notes:
TL* THE CONTACT OWNS A 2018 MAZDA 3. THE CONTACT STATED THAT SHE WAS EXPERIENCING DIFFERENT ELECTRICAL FAILURES WITH THE VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT WARNING CHIME SOUNDED WHEN THE SEAT WAS UNOCCUPIED. THE CONTACT HAD TO BUCKLE THE SEAT BEAT TO STOP THE WARNING SOUND. IN ADDITION, BOTH PASSENGER SIDE WINDOWS FAILED TO ROLL UP AFTER BEING DOWN. ALSO, WHILE DRIVING 40 MPH, THE TRANSMISSION FAILED TO RESPOND WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT HAD TO SHIFT THE VEHICLE FROM SECOND INTO FIRST GEAR IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO ODGES MAZDA AT THE AVENUES (10681 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 562-1600) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT NO FAILURE WAS FOUND. THE FAILURE CONTINUED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18.
Mfg Campaign: 11240844
Recall Date: Jul 31, 2019
Mazda Motor Corp.
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 MAZDA 3. THE CONTACT STATED THAT SHE WAS EXPERIENCING DIFFERENT ELECTRICAL FAILURES WITH THE VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT WARNING CHIME SOUNDED WHEN THE SEAT WAS UNOCCUPIED. THE CONTACT HAD TO BUCKLE THE SEAT BEAT TO STOP THE WARNING SOUND. IN ADDITION, BOTH PASSENGER SIDE WINDOWS FAILED TO ROLL UP AFTER BEING DOWN. ALSO, WHILE DRIVING 40 MPH, THE TRANSMISSION FAILED TO RESPOND WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT HAD TO SHIFT THE VEHICLE FROM SECOND INTO FIRST GEAR IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO ODGES MAZDA AT THE AVENUES (10681 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 562-1600) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT NO FAILURE WAS FOUND. THE FAILURE CONTINUED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18.
Corrective Action:
TL* THE CONTACT OWNS A 2018 MAZDA 3. THE CONTACT STATED THAT SHE WAS EXPERIENCING DIFFERENT ELECTRICAL FAILURES WITH THE VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT WARNING CHIME SOUNDED WHEN THE SEAT WAS UNOCCUPIED. THE CONTACT HAD TO BUCKLE THE SEAT BEAT TO STOP THE WARNING SOUND. IN ADDITION, BOTH PASSENGER SIDE WINDOWS FAILED TO ROLL UP AFTER BEING DOWN. ALSO, WHILE DRIVING 40 MPH, THE TRANSMISSION FAILED TO RESPOND WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT HAD TO SHIFT THE VEHICLE FROM SECOND INTO FIRST GEAR IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO ODGES MAZDA AT THE AVENUES (10681 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 562-1600) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT NO FAILURE WAS FOUND. THE FAILURE CONTINUED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18.
Additional Notes:
TL* THE CONTACT OWNS A 2018 MAZDA 3. THE CONTACT STATED THAT SHE WAS EXPERIENCING DIFFERENT ELECTRICAL FAILURES WITH THE VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT WARNING CHIME SOUNDED WHEN THE SEAT WAS UNOCCUPIED. THE CONTACT HAD TO BUCKLE THE SEAT BEAT TO STOP THE WARNING SOUND. IN ADDITION, BOTH PASSENGER SIDE WINDOWS FAILED TO ROLL UP AFTER BEING DOWN. ALSO, WHILE DRIVING 40 MPH, THE TRANSMISSION FAILED TO RESPOND WITHOUT WARNING WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT HAD TO SHIFT THE VEHICLE FROM SECOND INTO FIRST GEAR IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO ODGES MAZDA AT THE AVENUES (10681 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 562-1600) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT NO FAILURE WAS FOUND. THE FAILURE CONTINUED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18.
Mfg Campaign: 11240844
Recall Date: Jul 31, 2019
Mazda Motor Corp.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WINDSHIELD WIPERS HAVE JUST STOPPED WORKING WHILE DRIVING IN RAIN. I TRIED TO PULL OVER, TURN OFF MY CAR AND TURN IT BACK ON BUT THEY'RE STILL NOT WORKING. THE WIPER FLUID STILL SPRAYS.
Corrective Action:
MY WINDSHIELD WIPERS HAVE JUST STOPPED WORKING WHILE DRIVING IN RAIN. I TRIED TO PULL OVER, TURN OFF MY CAR AND TURN IT BACK ON BUT THEY'RE STILL NOT WORKING. THE WIPER FLUID STILL SPRAYS.
Additional Notes:
MY WINDSHIELD WIPERS HAVE JUST STOPPED WORKING WHILE DRIVING IN RAIN. I TRIED TO PULL OVER, TURN OFF MY CAR AND TURN IT BACK ON BUT THEY'RE STILL NOT WORKING. THE WIPER FLUID STILL SPRAYS.
Mfg Campaign: 11240932
Recall Date: Jul 31, 2019
Mazda Motor Corp.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDOW WIPERS STOP WORKING ALL OF A SUDDEN WHEN ON THE INTERVAL SETTING. I HAVE TO TURN THEM OFF AND THEN ON AGAIN FOR THEM TO BEGIN WORKING ONCE MORE. THIS HAS HAPPENED MULTIPLE TIMES, USUALLY AFTER THE WIPERS HAVE SWIPED ONCE OR TWICE ON THAT SETTING WHILE DRIVING.
Corrective Action:
THE WINDOW WIPERS STOP WORKING ALL OF A SUDDEN WHEN ON THE INTERVAL SETTING. I HAVE TO TURN THEM OFF AND THEN ON AGAIN FOR THEM TO BEGIN WORKING ONCE MORE. THIS HAS HAPPENED MULTIPLE TIMES, USUALLY AFTER THE WIPERS HAVE SWIPED ONCE OR TWICE ON THAT SETTING WHILE DRIVING.
Additional Notes:
THE WINDOW WIPERS STOP WORKING ALL OF A SUDDEN WHEN ON THE INTERVAL SETTING. I HAVE TO TURN THEM OFF AND THEN ON AGAIN FOR THEM TO BEGIN WORKING ONCE MORE. THIS HAS HAPPENED MULTIPLE TIMES, USUALLY AFTER THE WIPERS HAVE SWIPED ONCE OR TWICE ON THAT SETTING WHILE DRIVING.
Mfg Campaign: 11217116
Recall Date: May 31, 2019
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
PURCHASED A BRAND NEW 2018 MAZDA 3 2.5L TOURING HATCHBACK. I HAD ONLY DRIVEN THE VEHICLE AS ITS NEW OWNER ONCE, FROM THE DEALERSHIP BACK TO MY HOME, WHICH WAS LESS THAN 20 MILES, WHEN THE FOLLOWING OCCURRED: I STARTED THE ENGINE FOR MY SECOND TRIP WITH THE VEHICLE, AND NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED AND REMAINED ILLUMINATED. I DROVE THE VEHICLE AROUND THE BLOCK AND DID NOT EXPERIENCE ANY UNUSUAL DRIVING PERFORMANCE CHARACTERISTICS SO I DROVE TO MY INTENDED DESTINATION WHICH WAS ONLY 7 MILES AWAY. WHEN I STARTED THE ENGINE TO MAKE MY WAY BACK I NOTICED THAT NOW FIVE WARNING LIGHTS WERE ILLUMINATED AND REMAINED ILLUMINATED, WHICH CORRESPONDED TO THE FOLLOWING WARNING GUIDANCES: AN ENGINE SYSTEM MALFUNCTION, A DSC MALFUNCTION, A TPMS SYSTEM MALFUNCTION, ALONG WITH TWO SCBS MALFUNCTION WARNINGS. WHEN ATTEMPTING TO DRIVE THE VEHICLE, I FOUND THAT THE ENGINE WAS CLEARLY NOT RUNNING PROPERLY, AS IT JERKED VIOLENTLY, SURGED, HESITATED AND AT TIMES SEEMED POISED TO STALL. THE VEHICLE WAS CLEARLY UNSAFE FOR ME TO PROCEED ON THE ROAD. AS IT WAS SUNDAY, I HAD TO ARRANGE ON THE NEXT DAY FOR A TOW TRUCK TO TRANSPORT THE VEHICLE TO THE NEAREST MAZDA SERVICE CENTER, WHICH WAS NOT THE MAZDA DEALERSHIP I HAD PURCHASED THE VEHICLE FROM. IT TOOK OVER A WEEK FOR MAZDA SERVICE CENTER TO DETERMINE I HAD A FAULTY THROTTLE BODY, WHICH HAD CAUSED THESE PROBLEMS AND THIS WAS WHAT NEEDED REPLACEMENT. IMPORTANTLY, THE SERVICE TECHNICIAN INDICATED THAT THE WARNING LIGHTS INDICATING PROBLEMS WITH THIS NEW MAZDA WERE KNOWN PREVIOUSLY BY THE ORIGINAL MAZDA DEALER BEFORE THE SALE TRANSACTION WAS COMPLETED: PRIOR TO THE VEHICLE'S ARRIVAL FOR SERVICE AT MAZDA SERVICE CENTER, THE WARNING LIGHTS AND MALFUNCTION CODES WERE PREVIOUSLY CLEARED BY THE MAZDA DEALER, RATHER THAN ADDRESSING THE ISSUE OR RESOLVING IT. THIS IS FRAUD AND CORPORATE MALFEASANCE ON THE PART OF THE MAZDA DEALERSHIP.
Corrective Action:
PURCHASED A BRAND NEW 2018 MAZDA 3 2.5L TOURING HATCHBACK. I HAD ONLY DRIVEN THE VEHICLE AS ITS NEW OWNER ONCE, FROM THE DEALERSHIP BACK TO MY HOME, WHICH WAS LESS THAN 20 MILES, WHEN THE FOLLOWING OCCURRED: I STARTED THE ENGINE FOR MY SECOND TRIP WITH THE VEHICLE, AND NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED AND REMAINED ILLUMINATED. I DROVE THE VEHICLE AROUND THE BLOCK AND DID NOT EXPERIENCE ANY UNUSUAL DRIVING PERFORMANCE CHARACTERISTICS SO I DROVE TO MY INTENDED DESTINATION WHICH WAS ONLY 7 MILES AWAY. WHEN I STARTED THE ENGINE TO MAKE MY WAY BACK I NOTICED THAT NOW FIVE WARNING LIGHTS WERE ILLUMINATED AND REMAINED ILLUMINATED, WHICH CORRESPONDED TO THE FOLLOWING WARNING GUIDANCES: AN ENGINE SYSTEM MALFUNCTION, A DSC MALFUNCTION, A TPMS SYSTEM MALFUNCTION, ALONG WITH TWO SCBS MALFUNCTION WARNINGS. WHEN ATTEMPTING TO DRIVE THE VEHICLE, I FOUND THAT THE ENGINE WAS CLEARLY NOT RUNNING PROPERLY, AS IT JERKED VIOLENTLY, SURGED, HESITATED AND AT TIMES SEEMED POISED TO STALL. THE VEHICLE WAS CLEARLY UNSAFE FOR ME TO PROCEED ON THE ROAD. AS IT WAS SUNDAY, I HAD TO ARRANGE ON THE NEXT DAY FOR A TOW TRUCK TO TRANSPORT THE VEHICLE TO THE NEAREST MAZDA SERVICE CENTER, WHICH WAS NOT THE MAZDA DEALERSHIP I HAD PURCHASED THE VEHICLE FROM. IT TOOK OVER A WEEK FOR MAZDA SERVICE CENTER TO DETERMINE I HAD A FAULTY THROTTLE BODY, WHICH HAD CAUSED THESE PROBLEMS AND THIS WAS WHAT NEEDED REPLACEMENT. IMPORTANTLY, THE SERVICE TECHNICIAN INDICATED THAT THE WARNING LIGHTS INDICATING PROBLEMS WITH THIS NEW MAZDA WERE KNOWN PREVIOUSLY BY THE ORIGINAL MAZDA DEALER BEFORE THE SALE TRANSACTION WAS COMPLETED: PRIOR TO THE VEHICLE'S ARRIVAL FOR SERVICE AT MAZDA SERVICE CENTER, THE WARNING LIGHTS AND MALFUNCTION CODES WERE PREVIOUSLY CLEARED BY THE MAZDA DEALER, RATHER THAN ADDRESSING THE ISSUE OR RESOLVING IT. THIS IS FRAUD AND CORPORATE MALFEASANCE ON THE PART OF THE MAZDA DEALERSHIP.
Additional Notes:
PURCHASED A BRAND NEW 2018 MAZDA 3 2.5L TOURING HATCHBACK. I HAD ONLY DRIVEN THE VEHICLE AS ITS NEW OWNER ONCE, FROM THE DEALERSHIP BACK TO MY HOME, WHICH WAS LESS THAN 20 MILES, WHEN THE FOLLOWING OCCURRED: I STARTED THE ENGINE FOR MY SECOND TRIP WITH THE VEHICLE, AND NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED AND REMAINED ILLUMINATED. I DROVE THE VEHICLE AROUND THE BLOCK AND DID NOT EXPERIENCE ANY UNUSUAL DRIVING PERFORMANCE CHARACTERISTICS SO I DROVE TO MY INTENDED DESTINATION WHICH WAS ONLY 7 MILES AWAY. WHEN I STARTED THE ENGINE TO MAKE MY WAY BACK I NOTICED THAT NOW FIVE WARNING LIGHTS WERE ILLUMINATED AND REMAINED ILLUMINATED, WHICH CORRESPONDED TO THE FOLLOWING WARNING GUIDANCES: AN ENGINE SYSTEM MALFUNCTION, A DSC MALFUNCTION, A TPMS SYSTEM MALFUNCTION, ALONG WITH TWO SCBS MALFUNCTION WARNINGS. WHEN ATTEMPTING TO DRIVE THE VEHICLE, I FOUND THAT THE ENGINE WAS CLEARLY NOT RUNNING PROPERLY, AS IT JERKED VIOLENTLY, SURGED, HESITATED AND AT TIMES SEEMED POISED TO STALL. THE VEHICLE WAS CLEARLY UNSAFE FOR ME TO PROCEED ON THE ROAD. AS IT WAS SUNDAY, I HAD TO ARRANGE ON THE NEXT DAY FOR A TOW TRUCK TO TRANSPORT THE VEHICLE TO THE NEAREST MAZDA SERVICE CENTER, WHICH WAS NOT THE MAZDA DEALERSHIP I HAD PURCHASED THE VEHICLE FROM. IT TOOK OVER A WEEK FOR MAZDA SERVICE CENTER TO DETERMINE I HAD A FAULTY THROTTLE BODY, WHICH HAD CAUSED THESE PROBLEMS AND THIS WAS WHAT NEEDED REPLACEMENT. IMPORTANTLY, THE SERVICE TECHNICIAN INDICATED THAT THE WARNING LIGHTS INDICATING PROBLEMS WITH THIS NEW MAZDA WERE KNOWN PREVIOUSLY BY THE ORIGINAL MAZDA DEALER BEFORE THE SALE TRANSACTION WAS COMPLETED: PRIOR TO THE VEHICLE'S ARRIVAL FOR SERVICE AT MAZDA SERVICE CENTER, THE WARNING LIGHTS AND MALFUNCTION CODES WERE PREVIOUSLY CLEARED BY THE MAZDA DEALER, RATHER THAN ADDRESSING THE ISSUE OR RESOLVING IT. THIS IS FRAUD AND CORPORATE MALFEASANCE ON THE PART OF THE MAZDA DEALERSHIP.
Mfg Campaign: 11202646
Recall Date: Apr 20, 2019
Mazda Motor Corp.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
PURCHASED A BRAND NEW 2018 MAZDA 3 2.5L TOURING HATCHBACK. I HAD ONLY DRIVEN THE VEHICLE AS ITS NEW OWNER ONCE, FROM THE DEALERSHIP BACK TO MY HOME, WHICH WAS LESS THAN 20 MILES, WHEN THE FOLLOWING OCCURRED: I STARTED THE ENGINE FOR MY SECOND TRIP WITH THE VEHICLE, AND NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED AND REMAINED ILLUMINATED. I DROVE THE VEHICLE AROUND THE BLOCK AND DID NOT EXPERIENCE ANY UNUSUAL DRIVING PERFORMANCE CHARACTERISTICS SO I DROVE TO MY INTENDED DESTINATION WHICH WAS ONLY 7 MILES AWAY. WHEN I STARTED THE ENGINE TO MAKE MY WAY BACK I NOTICED THAT NOW FIVE WARNING LIGHTS WERE ILLUMINATED AND REMAINED ILLUMINATED, WHICH CORRESPONDED TO THE FOLLOWING WARNING GUIDANCES: AN ENGINE SYSTEM MALFUNCTION, A DSC MALFUNCTION, A TPMS SYSTEM MALFUNCTION, ALONG WITH TWO SCBS MALFUNCTION WARNINGS. WHEN ATTEMPTING TO DRIVE THE VEHICLE, I FOUND THAT THE ENGINE WAS CLEARLY NOT RUNNING PROPERLY, AS IT JERKED VIOLENTLY, SURGED, HESITATED AND AT TIMES SEEMED POISED TO STALL. THE VEHICLE WAS CLEARLY UNSAFE FOR ME TO PROCEED ON THE ROAD. AS IT WAS SUNDAY, I HAD TO ARRANGE ON THE NEXT DAY FOR A TOW TRUCK TO TRANSPORT THE VEHICLE TO THE NEAREST MAZDA SERVICE CENTER, WHICH WAS NOT THE MAZDA DEALERSHIP I HAD PURCHASED THE VEHICLE FROM. IT TOOK OVER A WEEK FOR MAZDA SERVICE CENTER TO DETERMINE I HAD A FAULTY THROTTLE BODY, WHICH HAD CAUSED THESE PROBLEMS AND THIS WAS WHAT NEEDED REPLACEMENT. IMPORTANTLY, THE SERVICE TECHNICIAN INDICATED THAT THE WARNING LIGHTS INDICATING PROBLEMS WITH THIS NEW MAZDA WERE KNOWN PREVIOUSLY BY THE ORIGINAL MAZDA DEALER BEFORE THE SALE TRANSACTION WAS COMPLETED: PRIOR TO THE VEHICLE'S ARRIVAL FOR SERVICE AT MAZDA SERVICE CENTER, THE WARNING LIGHTS AND MALFUNCTION CODES WERE PREVIOUSLY CLEARED BY THE MAZDA DEALER, RATHER THAN ADDRESSING THE ISSUE OR RESOLVING IT. THIS IS FRAUD AND CORPORATE MALFEASANCE ON THE PART OF THE MAZDA DEALERSHIP.
Corrective Action:
PURCHASED A BRAND NEW 2018 MAZDA 3 2.5L TOURING HATCHBACK. I HAD ONLY DRIVEN THE VEHICLE AS ITS NEW OWNER ONCE, FROM THE DEALERSHIP BACK TO MY HOME, WHICH WAS LESS THAN 20 MILES, WHEN THE FOLLOWING OCCURRED: I STARTED THE ENGINE FOR MY SECOND TRIP WITH THE VEHICLE, AND NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED AND REMAINED ILLUMINATED. I DROVE THE VEHICLE AROUND THE BLOCK AND DID NOT EXPERIENCE ANY UNUSUAL DRIVING PERFORMANCE CHARACTERISTICS SO I DROVE TO MY INTENDED DESTINATION WHICH WAS ONLY 7 MILES AWAY. WHEN I STARTED THE ENGINE TO MAKE MY WAY BACK I NOTICED THAT NOW FIVE WARNING LIGHTS WERE ILLUMINATED AND REMAINED ILLUMINATED, WHICH CORRESPONDED TO THE FOLLOWING WARNING GUIDANCES: AN ENGINE SYSTEM MALFUNCTION, A DSC MALFUNCTION, A TPMS SYSTEM MALFUNCTION, ALONG WITH TWO SCBS MALFUNCTION WARNINGS. WHEN ATTEMPTING TO DRIVE THE VEHICLE, I FOUND THAT THE ENGINE WAS CLEARLY NOT RUNNING PROPERLY, AS IT JERKED VIOLENTLY, SURGED, HESITATED AND AT TIMES SEEMED POISED TO STALL. THE VEHICLE WAS CLEARLY UNSAFE FOR ME TO PROCEED ON THE ROAD. AS IT WAS SUNDAY, I HAD TO ARRANGE ON THE NEXT DAY FOR A TOW TRUCK TO TRANSPORT THE VEHICLE TO THE NEAREST MAZDA SERVICE CENTER, WHICH WAS NOT THE MAZDA DEALERSHIP I HAD PURCHASED THE VEHICLE FROM. IT TOOK OVER A WEEK FOR MAZDA SERVICE CENTER TO DETERMINE I HAD A FAULTY THROTTLE BODY, WHICH HAD CAUSED THESE PROBLEMS AND THIS WAS WHAT NEEDED REPLACEMENT. IMPORTANTLY, THE SERVICE TECHNICIAN INDICATED THAT THE WARNING LIGHTS INDICATING PROBLEMS WITH THIS NEW MAZDA WERE KNOWN PREVIOUSLY BY THE ORIGINAL MAZDA DEALER BEFORE THE SALE TRANSACTION WAS COMPLETED: PRIOR TO THE VEHICLE'S ARRIVAL FOR SERVICE AT MAZDA SERVICE CENTER, THE WARNING LIGHTS AND MALFUNCTION CODES WERE PREVIOUSLY CLEARED BY THE MAZDA DEALER, RATHER THAN ADDRESSING THE ISSUE OR RESOLVING IT. THIS IS FRAUD AND CORPORATE MALFEASANCE ON THE PART OF THE MAZDA DEALERSHIP.
Additional Notes:
PURCHASED A BRAND NEW 2018 MAZDA 3 2.5L TOURING HATCHBACK. I HAD ONLY DRIVEN THE VEHICLE AS ITS NEW OWNER ONCE, FROM THE DEALERSHIP BACK TO MY HOME, WHICH WAS LESS THAN 20 MILES, WHEN THE FOLLOWING OCCURRED: I STARTED THE ENGINE FOR MY SECOND TRIP WITH THE VEHICLE, AND NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED AND REMAINED ILLUMINATED. I DROVE THE VEHICLE AROUND THE BLOCK AND DID NOT EXPERIENCE ANY UNUSUAL DRIVING PERFORMANCE CHARACTERISTICS SO I DROVE TO MY INTENDED DESTINATION WHICH WAS ONLY 7 MILES AWAY. WHEN I STARTED THE ENGINE TO MAKE MY WAY BACK I NOTICED THAT NOW FIVE WARNING LIGHTS WERE ILLUMINATED AND REMAINED ILLUMINATED, WHICH CORRESPONDED TO THE FOLLOWING WARNING GUIDANCES: AN ENGINE SYSTEM MALFUNCTION, A DSC MALFUNCTION, A TPMS SYSTEM MALFUNCTION, ALONG WITH TWO SCBS MALFUNCTION WARNINGS. WHEN ATTEMPTING TO DRIVE THE VEHICLE, I FOUND THAT THE ENGINE WAS CLEARLY NOT RUNNING PROPERLY, AS IT JERKED VIOLENTLY, SURGED, HESITATED AND AT TIMES SEEMED POISED TO STALL. THE VEHICLE WAS CLEARLY UNSAFE FOR ME TO PROCEED ON THE ROAD. AS IT WAS SUNDAY, I HAD TO ARRANGE ON THE NEXT DAY FOR A TOW TRUCK TO TRANSPORT THE VEHICLE TO THE NEAREST MAZDA SERVICE CENTER, WHICH WAS NOT THE MAZDA DEALERSHIP I HAD PURCHASED THE VEHICLE FROM. IT TOOK OVER A WEEK FOR MAZDA SERVICE CENTER TO DETERMINE I HAD A FAULTY THROTTLE BODY, WHICH HAD CAUSED THESE PROBLEMS AND THIS WAS WHAT NEEDED REPLACEMENT. IMPORTANTLY, THE SERVICE TECHNICIAN INDICATED THAT THE WARNING LIGHTS INDICATING PROBLEMS WITH THIS NEW MAZDA WERE KNOWN PREVIOUSLY BY THE ORIGINAL MAZDA DEALER BEFORE THE SALE TRANSACTION WAS COMPLETED: PRIOR TO THE VEHICLE'S ARRIVAL FOR SERVICE AT MAZDA SERVICE CENTER, THE WARNING LIGHTS AND MALFUNCTION CODES WERE PREVIOUSLY CLEARED BY THE MAZDA DEALER, RATHER THAN ADDRESSING THE ISSUE OR RESOLVING IT. THIS IS FRAUD AND CORPORATE MALFEASANCE ON THE PART OF THE MAZDA DEALERSHIP.
Mfg Campaign: 11202646
Recall Date: Apr 20, 2019
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
ON 2/14/19 BETWEEN 2:30 AND 3 P.M., MY MOTHER (MELISSA DODSON) WAS INVOLVED IN A FATAL CAR ACCIDENT WITH ANOTHER VEHICLE (A 2004 GMC ENVOY) THAT RESULTED IN BEING DOA. SHE WAS DRIVING A 2018 MAZDA MAZDA3 SPORT FOUR DR AND TRAVELING WESTBOUND ON EAST HANOVER RD IN GRAHAM, NC AT THE TIME OF THE ACCIDENT. ACCORDING TO THE UNSUBSTANTIATED POLICE REPORT, IT STATED THAT MY MOTHER'S CAR VEERED/CROSSED THE DOUBLE YELLOW LINE BEFORE IMPACT. HOWEVER, THE ENVOY WAS REPORTEDLY DOING 55 MPH UPON ENTERING THE "S" CURVE SECTION OF THE NARROW 35 MPH TWO-LANE ROAD (WHICH CONTRIBUTED TO THE CRASH). IN MY MUST HUMBLING OPINION, I HAVE REASONS TO BELIEVE THAT THERE IS MORE TO THE ACCIDENT CAUSING MY MOTHER'S DEATH THAT GRAHAM POLICE IS NOT INVESTIGATING OR HAS NOT INVESTIGATED. WHAT I MEAN IS THAT I HAVE REASONS TO BELIEVE THAT THERE IS STILL AN OPEN RECALL ON THE MAKE AND MODEL VEHICLE THAT MY MOTHER PURCHASED (LESS THAN A MONTH BEFORE THE ACCIDENT); HOWEVER, I PERSONALLY FEEL THIS CONCERN IS NOT BEING TAKEN SERIOUSLY. ENCLOSED I HAVE PROVIDED A COPY OF (IN MY OPINION) INCOMPLETE POLICE REPORT AND PICTURES OF MY MOTHER'S WRECKED VEHICLE AND ALSO I HAVE A LINK TO THE NEWSPAPER COVERAGE OF THE ACCIDENT SITE TOO! HTTPS://WWW.THETIMESNEWS.COM/NEWS/20190215/BURLINGTON-WOMAN-KILLED-IN-THURSDAY-WRECK-POLICE-STILL-INVESTIGATING-CAUSE
Corrective Action:
ON 2/14/19 BETWEEN 2:30 AND 3 P.M., MY MOTHER (MELISSA DODSON) WAS INVOLVED IN A FATAL CAR ACCIDENT WITH ANOTHER VEHICLE (A 2004 GMC ENVOY) THAT RESULTED IN BEING DOA. SHE WAS DRIVING A 2018 MAZDA MAZDA3 SPORT FOUR DR AND TRAVELING WESTBOUND ON EAST HANOVER RD IN GRAHAM, NC AT THE TIME OF THE ACCIDENT. ACCORDING TO THE UNSUBSTANTIATED POLICE REPORT, IT STATED THAT MY MOTHER'S CAR VEERED/CROSSED THE DOUBLE YELLOW LINE BEFORE IMPACT. HOWEVER, THE ENVOY WAS REPORTEDLY DOING 55 MPH UPON ENTERING THE "S" CURVE SECTION OF THE NARROW 35 MPH TWO-LANE ROAD (WHICH CONTRIBUTED TO THE CRASH). IN MY MUST HUMBLING OPINION, I HAVE REASONS TO BELIEVE THAT THERE IS MORE TO THE ACCIDENT CAUSING MY MOTHER'S DEATH THAT GRAHAM POLICE IS NOT INVESTIGATING OR HAS NOT INVESTIGATED. WHAT I MEAN IS THAT I HAVE REASONS TO BELIEVE THAT THERE IS STILL AN OPEN RECALL ON THE MAKE AND MODEL VEHICLE THAT MY MOTHER PURCHASED (LESS THAN A MONTH BEFORE THE ACCIDENT); HOWEVER, I PERSONALLY FEEL THIS CONCERN IS NOT BEING TAKEN SERIOUSLY. ENCLOSED I HAVE PROVIDED A COPY OF (IN MY OPINION) INCOMPLETE POLICE REPORT AND PICTURES OF MY MOTHER'S WRECKED VEHICLE AND ALSO I HAVE A LINK TO THE NEWSPAPER COVERAGE OF THE ACCIDENT SITE TOO! HTTPS://WWW.THETIMESNEWS.COM/NEWS/20190215/BURLINGTON-WOMAN-KILLED-IN-THURSDAY-WRECK-POLICE-STILL-INVESTIGATING-CAUSE
Additional Notes:
ON 2/14/19 BETWEEN 2:30 AND 3 P.M., MY MOTHER (MELISSA DODSON) WAS INVOLVED IN A FATAL CAR ACCIDENT WITH ANOTHER VEHICLE (A 2004 GMC ENVOY) THAT RESULTED IN BEING DOA. SHE WAS DRIVING A 2018 MAZDA MAZDA3 SPORT FOUR DR AND TRAVELING WESTBOUND ON EAST HANOVER RD IN GRAHAM, NC AT THE TIME OF THE ACCIDENT. ACCORDING TO THE UNSUBSTANTIATED POLICE REPORT, IT STATED THAT MY MOTHER'S CAR VEERED/CROSSED THE DOUBLE YELLOW LINE BEFORE IMPACT. HOWEVER, THE ENVOY WAS REPORTEDLY DOING 55 MPH UPON ENTERING THE "S" CURVE SECTION OF THE NARROW 35 MPH TWO-LANE ROAD (WHICH CONTRIBUTED TO THE CRASH). IN MY MUST HUMBLING OPINION, I HAVE REASONS TO BELIEVE THAT THERE IS MORE TO THE ACCIDENT CAUSING MY MOTHER'S DEATH THAT GRAHAM POLICE IS NOT INVESTIGATING OR HAS NOT INVESTIGATED. WHAT I MEAN IS THAT I HAVE REASONS TO BELIEVE THAT THERE IS STILL AN OPEN RECALL ON THE MAKE AND MODEL VEHICLE THAT MY MOTHER PURCHASED (LESS THAN A MONTH BEFORE THE ACCIDENT); HOWEVER, I PERSONALLY FEEL THIS CONCERN IS NOT BEING TAKEN SERIOUSLY. ENCLOSED I HAVE PROVIDED A COPY OF (IN MY OPINION) INCOMPLETE POLICE REPORT AND PICTURES OF MY MOTHER'S WRECKED VEHICLE AND ALSO I HAVE A LINK TO THE NEWSPAPER COVERAGE OF THE ACCIDENT SITE TOO! HTTPS://WWW.THETIMESNEWS.COM/NEWS/20190215/BURLINGTON-WOMAN-KILLED-IN-THURSDAY-WRECK-POLICE-STILL-INVESTIGATING-CAUSE
Mfg Campaign: 11191637
Recall Date: Mar 26, 2019
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON 2/14/19 BETWEEN 2:30 AND 3 P.M., MY MOTHER (MELISSA DODSON) WAS INVOLVED IN A FATAL CAR ACCIDENT WITH ANOTHER VEHICLE (A 2004 GMC ENVOY) THAT RESULTED IN BEING DOA. SHE WAS DRIVING A 2018 MAZDA MAZDA3 SPORT FOUR DR AND TRAVELING WESTBOUND ON EAST HANOVER RD IN GRAHAM, NC AT THE TIME OF THE ACCIDENT. ACCORDING TO THE UNSUBSTANTIATED POLICE REPORT, IT STATED THAT MY MOTHER'S CAR VEERED/CROSSED THE DOUBLE YELLOW LINE BEFORE IMPACT. HOWEVER, THE ENVOY WAS REPORTEDLY DOING 55 MPH UPON ENTERING THE "S" CURVE SECTION OF THE NARROW 35 MPH TWO-LANE ROAD (WHICH CONTRIBUTED TO THE CRASH). IN MY MUST HUMBLING OPINION, I HAVE REASONS TO BELIEVE THAT THERE IS MORE TO THE ACCIDENT CAUSING MY MOTHER'S DEATH THAT GRAHAM POLICE IS NOT INVESTIGATING OR HAS NOT INVESTIGATED. WHAT I MEAN IS THAT I HAVE REASONS TO BELIEVE THAT THERE IS STILL AN OPEN RECALL ON THE MAKE AND MODEL VEHICLE THAT MY MOTHER PURCHASED (LESS THAN A MONTH BEFORE THE ACCIDENT); HOWEVER, I PERSONALLY FEEL THIS CONCERN IS NOT BEING TAKEN SERIOUSLY. ENCLOSED I HAVE PROVIDED A COPY OF (IN MY OPINION) INCOMPLETE POLICE REPORT AND PICTURES OF MY MOTHER'S WRECKED VEHICLE AND ALSO I HAVE A LINK TO THE NEWSPAPER COVERAGE OF THE ACCIDENT SITE TOO! HTTPS://WWW.THETIMESNEWS.COM/NEWS/20190215/BURLINGTON-WOMAN-KILLED-IN-THURSDAY-WRECK-POLICE-STILL-INVESTIGATING-CAUSE
Corrective Action:
ON 2/14/19 BETWEEN 2:30 AND 3 P.M., MY MOTHER (MELISSA DODSON) WAS INVOLVED IN A FATAL CAR ACCIDENT WITH ANOTHER VEHICLE (A 2004 GMC ENVOY) THAT RESULTED IN BEING DOA. SHE WAS DRIVING A 2018 MAZDA MAZDA3 SPORT FOUR DR AND TRAVELING WESTBOUND ON EAST HANOVER RD IN GRAHAM, NC AT THE TIME OF THE ACCIDENT. ACCORDING TO THE UNSUBSTANTIATED POLICE REPORT, IT STATED THAT MY MOTHER'S CAR VEERED/CROSSED THE DOUBLE YELLOW LINE BEFORE IMPACT. HOWEVER, THE ENVOY WAS REPORTEDLY DOING 55 MPH UPON ENTERING THE "S" CURVE SECTION OF THE NARROW 35 MPH TWO-LANE ROAD (WHICH CONTRIBUTED TO THE CRASH). IN MY MUST HUMBLING OPINION, I HAVE REASONS TO BELIEVE THAT THERE IS MORE TO THE ACCIDENT CAUSING MY MOTHER'S DEATH THAT GRAHAM POLICE IS NOT INVESTIGATING OR HAS NOT INVESTIGATED. WHAT I MEAN IS THAT I HAVE REASONS TO BELIEVE THAT THERE IS STILL AN OPEN RECALL ON THE MAKE AND MODEL VEHICLE THAT MY MOTHER PURCHASED (LESS THAN A MONTH BEFORE THE ACCIDENT); HOWEVER, I PERSONALLY FEEL THIS CONCERN IS NOT BEING TAKEN SERIOUSLY. ENCLOSED I HAVE PROVIDED A COPY OF (IN MY OPINION) INCOMPLETE POLICE REPORT AND PICTURES OF MY MOTHER'S WRECKED VEHICLE AND ALSO I HAVE A LINK TO THE NEWSPAPER COVERAGE OF THE ACCIDENT SITE TOO! HTTPS://WWW.THETIMESNEWS.COM/NEWS/20190215/BURLINGTON-WOMAN-KILLED-IN-THURSDAY-WRECK-POLICE-STILL-INVESTIGATING-CAUSE
Additional Notes:
ON 2/14/19 BETWEEN 2:30 AND 3 P.M., MY MOTHER (MELISSA DODSON) WAS INVOLVED IN A FATAL CAR ACCIDENT WITH ANOTHER VEHICLE (A 2004 GMC ENVOY) THAT RESULTED IN BEING DOA. SHE WAS DRIVING A 2018 MAZDA MAZDA3 SPORT FOUR DR AND TRAVELING WESTBOUND ON EAST HANOVER RD IN GRAHAM, NC AT THE TIME OF THE ACCIDENT. ACCORDING TO THE UNSUBSTANTIATED POLICE REPORT, IT STATED THAT MY MOTHER'S CAR VEERED/CROSSED THE DOUBLE YELLOW LINE BEFORE IMPACT. HOWEVER, THE ENVOY WAS REPORTEDLY DOING 55 MPH UPON ENTERING THE "S" CURVE SECTION OF THE NARROW 35 MPH TWO-LANE ROAD (WHICH CONTRIBUTED TO THE CRASH). IN MY MUST HUMBLING OPINION, I HAVE REASONS TO BELIEVE THAT THERE IS MORE TO THE ACCIDENT CAUSING MY MOTHER'S DEATH THAT GRAHAM POLICE IS NOT INVESTIGATING OR HAS NOT INVESTIGATED. WHAT I MEAN IS THAT I HAVE REASONS TO BELIEVE THAT THERE IS STILL AN OPEN RECALL ON THE MAKE AND MODEL VEHICLE THAT MY MOTHER PURCHASED (LESS THAN A MONTH BEFORE THE ACCIDENT); HOWEVER, I PERSONALLY FEEL THIS CONCERN IS NOT BEING TAKEN SERIOUSLY. ENCLOSED I HAVE PROVIDED A COPY OF (IN MY OPINION) INCOMPLETE POLICE REPORT AND PICTURES OF MY MOTHER'S WRECKED VEHICLE AND ALSO I HAVE A LINK TO THE NEWSPAPER COVERAGE OF THE ACCIDENT SITE TOO! HTTPS://WWW.THETIMESNEWS.COM/NEWS/20190215/BURLINGTON-WOMAN-KILLED-IN-THURSDAY-WRECK-POLICE-STILL-INVESTIGATING-CAUSE
Mfg Campaign: 11191637
Recall Date: Mar 26, 2019
Mazda Motor Corp.
Defect Description:
STEERING
Potential Consequences:
COMING OFF THE BQE IN NYC, ON A SHARP TURN EXIT RAMP LOST STEERING CONTROL. THE CAR VEERED SHARPLY TO THE LEFT INTO THE BARRIER CAUSING ALL THE SIDE AIRBAGS TO DEPLOY. LUCKY IT WAS AT A LOW SPEED SO NOBODY WAS HURT AND VERY MINOR BODY DAMAGE CAUSED. I HAD MY SON IN THE CAR, THE AIRBAG SAVED HIM FROM HITTING HIS HEAD INTO THE WINDOW. THE TOWTRUCK DRIVER SAID IT LOOKED AS IF THE STEERING FAILED BECAUSE THE STEERING COLOM DETACHED.
Corrective Action:
COMING OFF THE BQE IN NYC, ON A SHARP TURN EXIT RAMP LOST STEERING CONTROL. THE CAR VEERED SHARPLY TO THE LEFT INTO THE BARRIER CAUSING ALL THE SIDE AIRBAGS TO DEPLOY. LUCKY IT WAS AT A LOW SPEED SO NOBODY WAS HURT AND VERY MINOR BODY DAMAGE CAUSED. I HAD MY SON IN THE CAR, THE AIRBAG SAVED HIM FROM HITTING HIS HEAD INTO THE WINDOW. THE TOWTRUCK DRIVER SAID IT LOOKED AS IF THE STEERING FAILED BECAUSE THE STEERING COLOM DETACHED.
Additional Notes:
COMING OFF THE BQE IN NYC, ON A SHARP TURN EXIT RAMP LOST STEERING CONTROL. THE CAR VEERED SHARPLY TO THE LEFT INTO THE BARRIER CAUSING ALL THE SIDE AIRBAGS TO DEPLOY. LUCKY IT WAS AT A LOW SPEED SO NOBODY WAS HURT AND VERY MINOR BODY DAMAGE CAUSED. I HAD MY SON IN THE CAR, THE AIRBAG SAVED HIM FROM HITTING HIS HEAD INTO THE WINDOW. THE TOWTRUCK DRIVER SAID IT LOOKED AS IF THE STEERING FAILED BECAUSE THE STEERING COLOM DETACHED.
Mfg Campaign: 11186935
Recall Date: Mar 14, 2019
Mazda Motor Corp.
Defect Description:
STEERING
Potential Consequences:
THE CAR WAS BEING DRIVEN BY MY WIFE IN THE RIGHT LANE ON 3 LANE WIDE I-95 SOUTH IN CONNECTICUT AT NORMAL HIGHWAY SPEEDS, APPX 55-60 MPH. ACCORDING TO HER, THE CAR LURCHED LEFT AT ALMOST 90 DEGREES AND IT WAS AS IF SHE HAD NO CONTROL OVER THE STEERING AND THE WHEEL WAS NOT TURNING LIKE NORMAL POWER STEERING TURNS THE WHEEL. SHE CROSSED OVER ALL THREE LANES, AND IT CRASHED INTO THE CENTER DIVIDER SO THAT THE LEFT DRIVER'S SIDE WAS DAMAGED FROM FRONT TO BACK. SHE SAID IT WAS AS IF SHE HAD NO STEERING CONTROL AT ALL. FORTUNATELY SHE WAS NOT INJURED. BUT THE UNEXPLAINED LOSS OF STEERING CONTROL SOUNDED LIKE THE PROBLEM EARLIER WITH THE TOYOTA. IF YOU HAVE RECEIVED ANY OTHER COMPLAINTS LIKE THIS, THEN THERE COULD BE A REAL PROBLEM. .
Corrective Action:
THE CAR WAS BEING DRIVEN BY MY WIFE IN THE RIGHT LANE ON 3 LANE WIDE I-95 SOUTH IN CONNECTICUT AT NORMAL HIGHWAY SPEEDS, APPX 55-60 MPH. ACCORDING TO HER, THE CAR LURCHED LEFT AT ALMOST 90 DEGREES AND IT WAS AS IF SHE HAD NO CONTROL OVER THE STEERING AND THE WHEEL WAS NOT TURNING LIKE NORMAL POWER STEERING TURNS THE WHEEL. SHE CROSSED OVER ALL THREE LANES, AND IT CRASHED INTO THE CENTER DIVIDER SO THAT THE LEFT DRIVER'S SIDE WAS DAMAGED FROM FRONT TO BACK. SHE SAID IT WAS AS IF SHE HAD NO STEERING CONTROL AT ALL. FORTUNATELY SHE WAS NOT INJURED. BUT THE UNEXPLAINED LOSS OF STEERING CONTROL SOUNDED LIKE THE PROBLEM EARLIER WITH THE TOYOTA. IF YOU HAVE RECEIVED ANY OTHER COMPLAINTS LIKE THIS, THEN THERE COULD BE A REAL PROBLEM. .
Additional Notes:
THE CAR WAS BEING DRIVEN BY MY WIFE IN THE RIGHT LANE ON 3 LANE WIDE I-95 SOUTH IN CONNECTICUT AT NORMAL HIGHWAY SPEEDS, APPX 55-60 MPH. ACCORDING TO HER, THE CAR LURCHED LEFT AT ALMOST 90 DEGREES AND IT WAS AS IF SHE HAD NO CONTROL OVER THE STEERING AND THE WHEEL WAS NOT TURNING LIKE NORMAL POWER STEERING TURNS THE WHEEL. SHE CROSSED OVER ALL THREE LANES, AND IT CRASHED INTO THE CENTER DIVIDER SO THAT THE LEFT DRIVER'S SIDE WAS DAMAGED FROM FRONT TO BACK. SHE SAID IT WAS AS IF SHE HAD NO STEERING CONTROL AT ALL. FORTUNATELY SHE WAS NOT INJURED. BUT THE UNEXPLAINED LOSS OF STEERING CONTROL SOUNDED LIKE THE PROBLEM EARLIER WITH THE TOYOTA. IF YOU HAVE RECEIVED ANY OTHER COMPLAINTS LIKE THIS, THEN THERE COULD BE A REAL PROBLEM. .
Mfg Campaign: 11181686
Recall Date: Feb 21, 2019
Mazda Motor Corp.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON 1/25/2019 IN THE MORNING I WENT OUTSIDE TO TAKE MY DOG OUT AND NOTICED THAT THE SUNROOF ON MY 2018 MAZDA 3 WAS CRACKED AND HAD A FAIRLY LARGE HOLE IN IT. THE CAR HAD BEEN PARKED ON MY STREET OUTSIDE MY HOME OVER NIGHT. AT FIRST I THOUGHT IT MAY HAVE POSSIBLY BEEN FROM SOMEONE TRYING TO BREAK INTO MY CAR. HOWEVER, UPON FURTHER INVESTIGATION I NOTICED THAT THE GLASS WAS ACTUALLY BUBBLED UP AND AWAY FROM THE INSIDE OF THE CAR AND NOT INWARDS. BASED ON THIS I WAS ABLE TO RULE OUT SOMEONE STRIKING THE GLASS WITH FORCE FROM THE OUTSIDE OF THE CAR. I BELIEVE THE GLASS TO HAVE BEEN DEFECTIVE AS THE CAR WAS PARKED AND NOT IN USE WHILE THIS INCIDENT HAD HAPPENED.
Corrective Action:
ON 1/25/2019 IN THE MORNING I WENT OUTSIDE TO TAKE MY DOG OUT AND NOTICED THAT THE SUNROOF ON MY 2018 MAZDA 3 WAS CRACKED AND HAD A FAIRLY LARGE HOLE IN IT. THE CAR HAD BEEN PARKED ON MY STREET OUTSIDE MY HOME OVER NIGHT. AT FIRST I THOUGHT IT MAY HAVE POSSIBLY BEEN FROM SOMEONE TRYING TO BREAK INTO MY CAR. HOWEVER, UPON FURTHER INVESTIGATION I NOTICED THAT THE GLASS WAS ACTUALLY BUBBLED UP AND AWAY FROM THE INSIDE OF THE CAR AND NOT INWARDS. BASED ON THIS I WAS ABLE TO RULE OUT SOMEONE STRIKING THE GLASS WITH FORCE FROM THE OUTSIDE OF THE CAR. I BELIEVE THE GLASS TO HAVE BEEN DEFECTIVE AS THE CAR WAS PARKED AND NOT IN USE WHILE THIS INCIDENT HAD HAPPENED.
Additional Notes:
ON 1/25/2019 IN THE MORNING I WENT OUTSIDE TO TAKE MY DOG OUT AND NOTICED THAT THE SUNROOF ON MY 2018 MAZDA 3 WAS CRACKED AND HAD A FAIRLY LARGE HOLE IN IT. THE CAR HAD BEEN PARKED ON MY STREET OUTSIDE MY HOME OVER NIGHT. AT FIRST I THOUGHT IT MAY HAVE POSSIBLY BEEN FROM SOMEONE TRYING TO BREAK INTO MY CAR. HOWEVER, UPON FURTHER INVESTIGATION I NOTICED THAT THE GLASS WAS ACTUALLY BUBBLED UP AND AWAY FROM THE INSIDE OF THE CAR AND NOT INWARDS. BASED ON THIS I WAS ABLE TO RULE OUT SOMEONE STRIKING THE GLASS WITH FORCE FROM THE OUTSIDE OF THE CAR. I BELIEVE THE GLASS TO HAVE BEEN DEFECTIVE AS THE CAR WAS PARKED AND NOT IN USE WHILE THIS INCIDENT HAD HAPPENED.
Mfg Campaign: 11172322
Recall Date: Jan 26, 2019
Mazda Motor Corp.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON SEPTEMBER 13TH, 2018, I WAS DRIVING OUT OF THE STATE, DURING A ROAD TRIP ON MY WAY FROM CANNON BEACH TO PORTLAND IN THE STATE OF OREGON AROUND 9PM, I WAS DRIVING MY 2018 MAZDA 3 ON NORTH OF HIGHWAY I-5 WHEN RAIN BEGAN DURING RUSH TRAFFIC. I HAD THE AUTOMATIC FRONT WIPERS ON AND THEY BEGAN PERFORMING THEIR FUNCTION FOR ABOUT 3 MINUTES WHEN ALL OF A SUDDEN THEY WENT OFF. RAIN GOT HEAVIER AND EVEN AFTER TRYING TO ACTUATE THE WIPER LEVER TO HIGH SPEED, THE FRONT WIPERS FAILED TO START WORKING AGAIN. I WAS IN THE MIDDLE LANE OF A THREE-WAY ROAD AND WAS HAVING A HARD TIME TRYING TO SEE THROUGH TO GO STOP AND PARK IN A SHOULDER. TRAFFIC BEGAN TO SLOW DOWN AND I COULD BARELY SEE THROUGH THE WINDSHIELD. I TURNED ON THE EMERGENCY LIGHTS AND BEGAN HONKING TO TRY TO STOP IN THE LEFT SHOULDER. HOWEVER, TRAFFIC SUDDENLY BEGAN TO STOP AND I HAD TO HARD BRAKE BEFORE CRASHING INTO A TRUCK IN FRONT OF ME, BUT ANOTHER TRUCK MANAGED TO BARELY EVADE ME HOWEVER IT DID SCRAPE ME AND THE REAR OF THE CAR, I COULD NOT SEE THE LICENSE PLATE OF THE TRUCK DUE TO THE WIPERS NOT WORKING DURING THE DOWNPOUR. I HAD TO WAIT ON THE SHOULDER UNTIL THE RAIN STOPPED, TRIED CALLING ROADSIDE ASSISTANCE BUT THE RAIN EASED. THE REAR BUMPER OF THE VEHICLE GOT DAMAGED BECAUSE OF THE WIPERS FAILURE, HOWEVER THE SAFETY CONCERN COULD HAVE BEEN WORSE SUCH AS THE VEHICLE GETTING ME INTO MAJOR ACCIDENT WHERE MORE THAN ONE CAUSALITY COULD HAVE OCCURRED. OTHER THAN THAT, THE TIME WASTED DURING MY VACATIONS AND RESOURCES TO PUSH HOTEL STAYS IS MINIMAL YET TO BE ACCOUNTED FOR. BUT NOW THE DISTRESS OF THE INCIDENTS HAS LED TO MENTAL REPERCUSSIONS.
Corrective Action:
ON SEPTEMBER 13TH, 2018, I WAS DRIVING OUT OF THE STATE, DURING A ROAD TRIP ON MY WAY FROM CANNON BEACH TO PORTLAND IN THE STATE OF OREGON AROUND 9PM, I WAS DRIVING MY 2018 MAZDA 3 ON NORTH OF HIGHWAY I-5 WHEN RAIN BEGAN DURING RUSH TRAFFIC. I HAD THE AUTOMATIC FRONT WIPERS ON AND THEY BEGAN PERFORMING THEIR FUNCTION FOR ABOUT 3 MINUTES WHEN ALL OF A SUDDEN THEY WENT OFF. RAIN GOT HEAVIER AND EVEN AFTER TRYING TO ACTUATE THE WIPER LEVER TO HIGH SPEED, THE FRONT WIPERS FAILED TO START WORKING AGAIN. I WAS IN THE MIDDLE LANE OF A THREE-WAY ROAD AND WAS HAVING A HARD TIME TRYING TO SEE THROUGH TO GO STOP AND PARK IN A SHOULDER. TRAFFIC BEGAN TO SLOW DOWN AND I COULD BARELY SEE THROUGH THE WINDSHIELD. I TURNED ON THE EMERGENCY LIGHTS AND BEGAN HONKING TO TRY TO STOP IN THE LEFT SHOULDER. HOWEVER, TRAFFIC SUDDENLY BEGAN TO STOP AND I HAD TO HARD BRAKE BEFORE CRASHING INTO A TRUCK IN FRONT OF ME, BUT ANOTHER TRUCK MANAGED TO BARELY EVADE ME HOWEVER IT DID SCRAPE ME AND THE REAR OF THE CAR, I COULD NOT SEE THE LICENSE PLATE OF THE TRUCK DUE TO THE WIPERS NOT WORKING DURING THE DOWNPOUR. I HAD TO WAIT ON THE SHOULDER UNTIL THE RAIN STOPPED, TRIED CALLING ROADSIDE ASSISTANCE BUT THE RAIN EASED. THE REAR BUMPER OF THE VEHICLE GOT DAMAGED BECAUSE OF THE WIPERS FAILURE, HOWEVER THE SAFETY CONCERN COULD HAVE BEEN WORSE SUCH AS THE VEHICLE GETTING ME INTO MAJOR ACCIDENT WHERE MORE THAN ONE CAUSALITY COULD HAVE OCCURRED. OTHER THAN THAT, THE TIME WASTED DURING MY VACATIONS AND RESOURCES TO PUSH HOTEL STAYS IS MINIMAL YET TO BE ACCOUNTED FOR. BUT NOW THE DISTRESS OF THE INCIDENTS HAS LED TO MENTAL REPERCUSSIONS.
Additional Notes:
ON SEPTEMBER 13TH, 2018, I WAS DRIVING OUT OF THE STATE, DURING A ROAD TRIP ON MY WAY FROM CANNON BEACH TO PORTLAND IN THE STATE OF OREGON AROUND 9PM, I WAS DRIVING MY 2018 MAZDA 3 ON NORTH OF HIGHWAY I-5 WHEN RAIN BEGAN DURING RUSH TRAFFIC. I HAD THE AUTOMATIC FRONT WIPERS ON AND THEY BEGAN PERFORMING THEIR FUNCTION FOR ABOUT 3 MINUTES WHEN ALL OF A SUDDEN THEY WENT OFF. RAIN GOT HEAVIER AND EVEN AFTER TRYING TO ACTUATE THE WIPER LEVER TO HIGH SPEED, THE FRONT WIPERS FAILED TO START WORKING AGAIN. I WAS IN THE MIDDLE LANE OF A THREE-WAY ROAD AND WAS HAVING A HARD TIME TRYING TO SEE THROUGH TO GO STOP AND PARK IN A SHOULDER. TRAFFIC BEGAN TO SLOW DOWN AND I COULD BARELY SEE THROUGH THE WINDSHIELD. I TURNED ON THE EMERGENCY LIGHTS AND BEGAN HONKING TO TRY TO STOP IN THE LEFT SHOULDER. HOWEVER, TRAFFIC SUDDENLY BEGAN TO STOP AND I HAD TO HARD BRAKE BEFORE CRASHING INTO A TRUCK IN FRONT OF ME, BUT ANOTHER TRUCK MANAGED TO BARELY EVADE ME HOWEVER IT DID SCRAPE ME AND THE REAR OF THE CAR, I COULD NOT SEE THE LICENSE PLATE OF THE TRUCK DUE TO THE WIPERS NOT WORKING DURING THE DOWNPOUR. I HAD TO WAIT ON THE SHOULDER UNTIL THE RAIN STOPPED, TRIED CALLING ROADSIDE ASSISTANCE BUT THE RAIN EASED. THE REAR BUMPER OF THE VEHICLE GOT DAMAGED BECAUSE OF THE WIPERS FAILURE, HOWEVER THE SAFETY CONCERN COULD HAVE BEEN WORSE SUCH AS THE VEHICLE GETTING ME INTO MAJOR ACCIDENT WHERE MORE THAN ONE CAUSALITY COULD HAVE OCCURRED. OTHER THAN THAT, THE TIME WASTED DURING MY VACATIONS AND RESOURCES TO PUSH HOTEL STAYS IS MINIMAL YET TO BE ACCOUNTED FOR. BUT NOW THE DISTRESS OF THE INCIDENTS HAS LED TO MENTAL REPERCUSSIONS.
Mfg Campaign: 11131123
Recall Date: Sep 25, 2018
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