Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2019 Lincoln MKC vehicles. The battery monitor sensor may short-circuit and overheat, causing a fire in the engine compartment while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S28
Recall Date: May 26, 2023
Consumer Complaints
159 ComplaintsFord Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
This safety feature for braking, collision, warning. and adaptive cruise control fails on the majority of MKCs and simple google search shows the frequency in online forums of this system consistently failing.
Corrective Action:
This safety feature for braking, collision, warning. and adaptive cruise control fails on the majority of MKCs and simple google search shows the frequency in online forums of this system consistently failing.
Additional Notes:
This safety feature for braking, collision, warning. and adaptive cruise control fails on the majority of MKCs and simple google search shows the frequency in online forums of this system consistently failing.
Mfg Campaign: 11477138
Recall Date: Aug 2, 2022
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This safety feature for braking, collision, warning. and adaptive cruise control fails on the majority of MKCs and simple google search shows the frequency in online forums of this system consistently failing.
Corrective Action:
This safety feature for braking, collision, warning. and adaptive cruise control fails on the majority of MKCs and simple google search shows the frequency in online forums of this system consistently failing.
Additional Notes:
This safety feature for braking, collision, warning. and adaptive cruise control fails on the majority of MKCs and simple google search shows the frequency in online forums of this system consistently failing.
Mfg Campaign: 11477138
Recall Date: Aug 2, 2022
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This safety feature for braking, collision, warning. and adaptive cruise control fails on the majority of MKCs and simple google search shows the frequency in online forums of this system consistently failing.
Corrective Action:
This safety feature for braking, collision, warning. and adaptive cruise control fails on the majority of MKCs and simple google search shows the frequency in online forums of this system consistently failing.
Additional Notes:
This safety feature for braking, collision, warning. and adaptive cruise control fails on the majority of MKCs and simple google search shows the frequency in online forums of this system consistently failing.
Mfg Campaign: 11477138
Recall Date: Aug 2, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Lincoln MKC. The contact stated while driving approximately 40 MPH and accelerating to switch lanes, several unknown warning lights illuminated. The contact was concerned that a major failure might occur and pulled off of the road. The contact turned the vehicle off and had the vehicle towed to a dealer. The dealer diagnosed that the vehicle had a cracked gasket and stated that coolant had leaked into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2017 Lincoln MKC. The contact stated while driving approximately 40 MPH and accelerating to switch lanes, several unknown warning lights illuminated. The contact was concerned that a major failure might occur and pulled off of the road. The contact turned the vehicle off and had the vehicle towed to a dealer. The dealer diagnosed that the vehicle had a cracked gasket and stated that coolant had leaked into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2017 Lincoln MKC. The contact stated while driving approximately 40 MPH and accelerating to switch lanes, several unknown warning lights illuminated. The contact was concerned that a major failure might occur and pulled off of the road. The contact turned the vehicle off and had the vehicle towed to a dealer. The dealer diagnosed that the vehicle had a cracked gasket and stated that coolant had leaked into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.
Mfg Campaign: 11469450
Recall Date: Jun 15, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
First incident: My daughter was in the vehicle in our driveway in March 2022 and was leaving. She came running inside and told me she hit the start button and that the vehicle did not start, but started to roll down the driveway with the steering wheel locked in position. She was stepping on the brakes and the vehicle continued to roll out into the street until it finally stopped when it hit the curb across the street. She stated the brakes did not work. She hit the start button again and the vehicle started and she drove it back into our driveway to tell me about the incident and the loss of brakes and steering. Second incident: 5/9/22, my daughter was parked at the gas station with 2 friends. After putting gas in the car, she hit the start button and the car did not start, but instead started rolling forward with the steering wheel locked and no brakes. She kept pumping the brakes and nothing would stop the car. She started hitting buttons on the dashboard in an attempt to get the vehicle to stop, but it ran into the yellow bollard at the gas station and scraped the entire passenger side of the vehicle. She pressed the start button and held it down for several seconds before that made the vehicle finally stop. Her two friends corroborated that the vehicle would not stop even though she was frantically pressing the brakes. We now have approximately $4,000 worth of damage down the passenger side of the vehicle. My daughter is afraid to drive the vehicle anymore as this is the second time the vehicle failed to start, started moving, the steering wheel was locked, and the BRAKES did not work to stop the vehicle.
Corrective Action:
First incident: My daughter was in the vehicle in our driveway in March 2022 and was leaving. She came running inside and told me she hit the start button and that the vehicle did not start, but started to roll down the driveway with the steering wheel locked in position. She was stepping on the brakes and the vehicle continued to roll out into the street until it finally stopped when it hit the curb across the street. She stated the brakes did not work. She hit the start button again and the vehicle started and she drove it back into our driveway to tell me about the incident and the loss of brakes and steering. Second incident: 5/9/22, my daughter was parked at the gas station with 2 friends. After putting gas in the car, she hit the start button and the car did not start, but instead started rolling forward with the steering wheel locked and no brakes. She kept pumping the brakes and nothing would stop the car. She started hitting buttons on the dashboard in an attempt to get the vehicle to stop, but it ran into the yellow bollard at the gas station and scraped the entire passenger side of the vehicle. She pressed the start button and held it down for several seconds before that made the vehicle finally stop. Her two friends corroborated that the vehicle would not stop even though she was frantically pressing the brakes. We now have approximately $4,000 worth of damage down the passenger side of the vehicle. My daughter is afraid to drive the vehicle anymore as this is the second time the vehicle failed to start, started moving, the steering wheel was locked, and the BRAKES did not work to stop the vehicle.
Additional Notes:
First incident: My daughter was in the vehicle in our driveway in March 2022 and was leaving. She came running inside and told me she hit the start button and that the vehicle did not start, but started to roll down the driveway with the steering wheel locked in position. She was stepping on the brakes and the vehicle continued to roll out into the street until it finally stopped when it hit the curb across the street. She stated the brakes did not work. She hit the start button again and the vehicle started and she drove it back into our driveway to tell me about the incident and the loss of brakes and steering. Second incident: 5/9/22, my daughter was parked at the gas station with 2 friends. After putting gas in the car, she hit the start button and the car did not start, but instead started rolling forward with the steering wheel locked and no brakes. She kept pumping the brakes and nothing would stop the car. She started hitting buttons on the dashboard in an attempt to get the vehicle to stop, but it ran into the yellow bollard at the gas station and scraped the entire passenger side of the vehicle. She pressed the start button and held it down for several seconds before that made the vehicle finally stop. Her two friends corroborated that the vehicle would not stop even though she was frantically pressing the brakes. We now have approximately $4,000 worth of damage down the passenger side of the vehicle. My daughter is afraid to drive the vehicle anymore as this is the second time the vehicle failed to start, started moving, the steering wheel was locked, and the BRAKES did not work to stop the vehicle.
Mfg Campaign: 11464630
Recall Date: May 14, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
First incident: My daughter was in the vehicle in our driveway in March 2022 and was leaving. She came running inside and told me she hit the start button and that the vehicle did not start, but started to roll down the driveway with the steering wheel locked in position. She was stepping on the brakes and the vehicle continued to roll out into the street until it finally stopped when it hit the curb across the street. She stated the brakes did not work. She hit the start button again and the vehicle started and she drove it back into our driveway to tell me about the incident and the loss of brakes and steering. Second incident: 5/9/22, my daughter was parked at the gas station with 2 friends. After putting gas in the car, she hit the start button and the car did not start, but instead started rolling forward with the steering wheel locked and no brakes. She kept pumping the brakes and nothing would stop the car. She started hitting buttons on the dashboard in an attempt to get the vehicle to stop, but it ran into the yellow bollard at the gas station and scraped the entire passenger side of the vehicle. She pressed the start button and held it down for several seconds before that made the vehicle finally stop. Her two friends corroborated that the vehicle would not stop even though she was frantically pressing the brakes. We now have approximately $4,000 worth of damage down the passenger side of the vehicle. My daughter is afraid to drive the vehicle anymore as this is the second time the vehicle failed to start, started moving, the steering wheel was locked, and the BRAKES did not work to stop the vehicle.
Corrective Action:
First incident: My daughter was in the vehicle in our driveway in March 2022 and was leaving. She came running inside and told me she hit the start button and that the vehicle did not start, but started to roll down the driveway with the steering wheel locked in position. She was stepping on the brakes and the vehicle continued to roll out into the street until it finally stopped when it hit the curb across the street. She stated the brakes did not work. She hit the start button again and the vehicle started and she drove it back into our driveway to tell me about the incident and the loss of brakes and steering. Second incident: 5/9/22, my daughter was parked at the gas station with 2 friends. After putting gas in the car, she hit the start button and the car did not start, but instead started rolling forward with the steering wheel locked and no brakes. She kept pumping the brakes and nothing would stop the car. She started hitting buttons on the dashboard in an attempt to get the vehicle to stop, but it ran into the yellow bollard at the gas station and scraped the entire passenger side of the vehicle. She pressed the start button and held it down for several seconds before that made the vehicle finally stop. Her two friends corroborated that the vehicle would not stop even though she was frantically pressing the brakes. We now have approximately $4,000 worth of damage down the passenger side of the vehicle. My daughter is afraid to drive the vehicle anymore as this is the second time the vehicle failed to start, started moving, the steering wheel was locked, and the BRAKES did not work to stop the vehicle.
Additional Notes:
First incident: My daughter was in the vehicle in our driveway in March 2022 and was leaving. She came running inside and told me she hit the start button and that the vehicle did not start, but started to roll down the driveway with the steering wheel locked in position. She was stepping on the brakes and the vehicle continued to roll out into the street until it finally stopped when it hit the curb across the street. She stated the brakes did not work. She hit the start button again and the vehicle started and she drove it back into our driveway to tell me about the incident and the loss of brakes and steering. Second incident: 5/9/22, my daughter was parked at the gas station with 2 friends. After putting gas in the car, she hit the start button and the car did not start, but instead started rolling forward with the steering wheel locked and no brakes. She kept pumping the brakes and nothing would stop the car. She started hitting buttons on the dashboard in an attempt to get the vehicle to stop, but it ran into the yellow bollard at the gas station and scraped the entire passenger side of the vehicle. She pressed the start button and held it down for several seconds before that made the vehicle finally stop. Her two friends corroborated that the vehicle would not stop even though she was frantically pressing the brakes. We now have approximately $4,000 worth of damage down the passenger side of the vehicle. My daughter is afraid to drive the vehicle anymore as this is the second time the vehicle failed to start, started moving, the steering wheel was locked, and the BRAKES did not work to stop the vehicle.
Mfg Campaign: 11464630
Recall Date: May 14, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
First incident: My daughter was in the vehicle in our driveway in March 2022 and was leaving. She came running inside and told me she hit the start button and that the vehicle did not start, but started to roll down the driveway with the steering wheel locked in position. She was stepping on the brakes and the vehicle continued to roll out into the street until it finally stopped when it hit the curb across the street. She stated the brakes did not work. She hit the start button again and the vehicle started and she drove it back into our driveway to tell me about the incident and the loss of brakes and steering. Second incident: 5/9/22, my daughter was parked at the gas station with 2 friends. After putting gas in the car, she hit the start button and the car did not start, but instead started rolling forward with the steering wheel locked and no brakes. She kept pumping the brakes and nothing would stop the car. She started hitting buttons on the dashboard in an attempt to get the vehicle to stop, but it ran into the yellow bollard at the gas station and scraped the entire passenger side of the vehicle. She pressed the start button and held it down for several seconds before that made the vehicle finally stop. Her two friends corroborated that the vehicle would not stop even though she was frantically pressing the brakes. We now have approximately $4,000 worth of damage down the passenger side of the vehicle. My daughter is afraid to drive the vehicle anymore as this is the second time the vehicle failed to start, started moving, the steering wheel was locked, and the BRAKES did not work to stop the vehicle.
Corrective Action:
First incident: My daughter was in the vehicle in our driveway in March 2022 and was leaving. She came running inside and told me she hit the start button and that the vehicle did not start, but started to roll down the driveway with the steering wheel locked in position. She was stepping on the brakes and the vehicle continued to roll out into the street until it finally stopped when it hit the curb across the street. She stated the brakes did not work. She hit the start button again and the vehicle started and she drove it back into our driveway to tell me about the incident and the loss of brakes and steering. Second incident: 5/9/22, my daughter was parked at the gas station with 2 friends. After putting gas in the car, she hit the start button and the car did not start, but instead started rolling forward with the steering wheel locked and no brakes. She kept pumping the brakes and nothing would stop the car. She started hitting buttons on the dashboard in an attempt to get the vehicle to stop, but it ran into the yellow bollard at the gas station and scraped the entire passenger side of the vehicle. She pressed the start button and held it down for several seconds before that made the vehicle finally stop. Her two friends corroborated that the vehicle would not stop even though she was frantically pressing the brakes. We now have approximately $4,000 worth of damage down the passenger side of the vehicle. My daughter is afraid to drive the vehicle anymore as this is the second time the vehicle failed to start, started moving, the steering wheel was locked, and the BRAKES did not work to stop the vehicle.
Additional Notes:
First incident: My daughter was in the vehicle in our driveway in March 2022 and was leaving. She came running inside and told me she hit the start button and that the vehicle did not start, but started to roll down the driveway with the steering wheel locked in position. She was stepping on the brakes and the vehicle continued to roll out into the street until it finally stopped when it hit the curb across the street. She stated the brakes did not work. She hit the start button again and the vehicle started and she drove it back into our driveway to tell me about the incident and the loss of brakes and steering. Second incident: 5/9/22, my daughter was parked at the gas station with 2 friends. After putting gas in the car, she hit the start button and the car did not start, but instead started rolling forward with the steering wheel locked and no brakes. She kept pumping the brakes and nothing would stop the car. She started hitting buttons on the dashboard in an attempt to get the vehicle to stop, but it ran into the yellow bollard at the gas station and scraped the entire passenger side of the vehicle. She pressed the start button and held it down for several seconds before that made the vehicle finally stop. Her two friends corroborated that the vehicle would not stop even though she was frantically pressing the brakes. We now have approximately $4,000 worth of damage down the passenger side of the vehicle. My daughter is afraid to drive the vehicle anymore as this is the second time the vehicle failed to start, started moving, the steering wheel was locked, and the BRAKES did not work to stop the vehicle.
Mfg Campaign: 11464630
Recall Date: May 14, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Lug nuts are swollen. Doesn’t even have 33,000 miles on my vehicle.
Corrective Action:
Lug nuts are swollen. Doesn’t even have 33,000 miles on my vehicle.
Additional Notes:
Lug nuts are swollen. Doesn’t even have 33,000 miles on my vehicle.
Mfg Campaign: 11455388
Recall Date: Mar 6, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into the cylinder. Had it serviced at 69.4K miles with a radiator flush and 3,000 miles later the warranty has expired and we have coolant in the cylinder. The fix is an engine replacement, $11K. There is a technical bulletin out so they this is a common problem, however they seem to let the issue go without notification in hopes the warranty's expire.
Corrective Action:
Coolant leaking into the cylinder. Had it serviced at 69.4K miles with a radiator flush and 3,000 miles later the warranty has expired and we have coolant in the cylinder. The fix is an engine replacement, $11K. There is a technical bulletin out so they this is a common problem, however they seem to let the issue go without notification in hopes the warranty's expire.
Additional Notes:
Coolant leaking into the cylinder. Had it serviced at 69.4K miles with a radiator flush and 3,000 miles later the warranty has expired and we have coolant in the cylinder. The fix is an engine replacement, $11K. There is a technical bulletin out so they this is a common problem, however they seem to let the issue go without notification in hopes the warranty's expire.
Mfg Campaign: 11448106
Recall Date: Jan 19, 2022
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
I had my MKC at the dealership to get an oil change and check for an issue with electrical. They were checking the car and they had to replace all 20 lugnuts because they swelled. I think it's absolutely ridiculous that even the dealers say they have problems with those lug nuts and ford/Lincoln refuses to pay for it! I called who refused to pay for them
Corrective Action:
I had my MKC at the dealership to get an oil change and check for an issue with electrical. They were checking the car and they had to replace all 20 lugnuts because they swelled. I think it's absolutely ridiculous that even the dealers say they have problems with those lug nuts and ford/Lincoln refuses to pay for it! I called who refused to pay for them
Additional Notes:
I had my MKC at the dealership to get an oil change and check for an issue with electrical. They were checking the car and they had to replace all 20 lugnuts because they swelled. I think it's absolutely ridiculous that even the dealers say they have problems with those lug nuts and ford/Lincoln refuses to pay for it! I called who refused to pay for them
Mfg Campaign: 11436775
Recall Date: Oct 14, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
When I started my car is was idling low and engine light came on
Corrective Action:
When I started my car is was idling low and engine light came on
Additional Notes:
When I started my car is was idling low and engine light came on
Mfg Campaign: 11436225
Recall Date: Oct 10, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Now on my 3rd Battery in 3 months. A section in front of the battery gets very hot. It's a section with a lot of thick wires coming together. Most of the time my car will not start, I just have to keep moving wires until I get a connected for the car to start. I expecting the car to start a fire or a battery explosion pretty soon. l researched 2017 Lincoln MKC's and it seems this is a car with a lot of electrical problems. There needs to be some type of recall to redo the battery connections before someone gets hurt. I will print this notice in case of a battery or electrical issue arrives in a casualty so I can sue that this has been reported. Thanks
Corrective Action:
Now on my 3rd Battery in 3 months. A section in front of the battery gets very hot. It's a section with a lot of thick wires coming together. Most of the time my car will not start, I just have to keep moving wires until I get a connected for the car to start. I expecting the car to start a fire or a battery explosion pretty soon. l researched 2017 Lincoln MKC's and it seems this is a car with a lot of electrical problems. There needs to be some type of recall to redo the battery connections before someone gets hurt. I will print this notice in case of a battery or electrical issue arrives in a casualty so I can sue that this has been reported. Thanks
Additional Notes:
Now on my 3rd Battery in 3 months. A section in front of the battery gets very hot. It's a section with a lot of thick wires coming together. Most of the time my car will not start, I just have to keep moving wires until I get a connected for the car to start. I expecting the car to start a fire or a battery explosion pretty soon. l researched 2017 Lincoln MKC's and it seems this is a car with a lot of electrical problems. There needs to be some type of recall to redo the battery connections before someone gets hurt. I will print this notice in case of a battery or electrical issue arrives in a casualty so I can sue that this has been reported. Thanks
Mfg Campaign: 11421544
Recall Date: Jun 20, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I purchased my vehicle from Randy Wise Hyundai formly Randy wise Lincoln Auto Mall here in Flint MI on 4350 Lennon Rd 48507 on June 8 2020 is the date i purchased it i only had it for 8 months i am still paying a car note and car insurance on it i am spending countless of money on it i have to pay 7245.00 on a brand new engine as i speak luckily Lincoln Motor co in Dearborn MI is going half i just want to know if i can get refunded my money and the dealership knew of this problem and still was selling these types of vehicle even the service manager informed me that this is common for these types of vehicles to have these issues why still sell them to the consumers this has caused me a lot of hardship , Darrell Chisolm Jr.
Corrective Action:
I purchased my vehicle from Randy Wise Hyundai formly Randy wise Lincoln Auto Mall here in Flint MI on 4350 Lennon Rd 48507 on June 8 2020 is the date i purchased it i only had it for 8 months i am still paying a car note and car insurance on it i am spending countless of money on it i have to pay 7245.00 on a brand new engine as i speak luckily Lincoln Motor co in Dearborn MI is going half i just want to know if i can get refunded my money and the dealership knew of this problem and still was selling these types of vehicle even the service manager informed me that this is common for these types of vehicles to have these issues why still sell them to the consumers this has caused me a lot of hardship , Darrell Chisolm Jr.
Additional Notes:
I purchased my vehicle from Randy Wise Hyundai formly Randy wise Lincoln Auto Mall here in Flint MI on 4350 Lennon Rd 48507 on June 8 2020 is the date i purchased it i only had it for 8 months i am still paying a car note and car insurance on it i am spending countless of money on it i have to pay 7245.00 on a brand new engine as i speak luckily Lincoln Motor co in Dearborn MI is going half i just want to know if i can get refunded my money and the dealership knew of this problem and still was selling these types of vehicle even the service manager informed me that this is common for these types of vehicles to have these issues why still sell them to the consumers this has caused me a lot of hardship , Darrell Chisolm Jr.
Mfg Campaign: 11418109
Recall Date: May 21, 2021
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 LINCOLN MKC. THE CONTACT STATED WHILE DRIVING AT 40 MPH ON A MAIN ROAD, A VEHICLE ON THE PASSENGER SIDE CUT HER OFF TURNING INTO HER LANE. AS A RESULT, THE VEHICLE REAR ENDED ANOTHER VEHICLE ON THE MAIN ROAD. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED.THE CONTACT SUSTAINED BONE BRUISES IN HER STERNUM AND DISPLACED RIBS. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO THE CONTACTS HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 63,000. *DT*DT
Corrective Action:
TL* THE CONTACT OWNS A 2017 LINCOLN MKC. THE CONTACT STATED WHILE DRIVING AT 40 MPH ON A MAIN ROAD, A VEHICLE ON THE PASSENGER SIDE CUT HER OFF TURNING INTO HER LANE. AS A RESULT, THE VEHICLE REAR ENDED ANOTHER VEHICLE ON THE MAIN ROAD. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED.THE CONTACT SUSTAINED BONE BRUISES IN HER STERNUM AND DISPLACED RIBS. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO THE CONTACTS HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 63,000. *DT*DT
Additional Notes:
TL* THE CONTACT OWNS A 2017 LINCOLN MKC. THE CONTACT STATED WHILE DRIVING AT 40 MPH ON A MAIN ROAD, A VEHICLE ON THE PASSENGER SIDE CUT HER OFF TURNING INTO HER LANE. AS A RESULT, THE VEHICLE REAR ENDED ANOTHER VEHICLE ON THE MAIN ROAD. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED.THE CONTACT SUSTAINED BONE BRUISES IN HER STERNUM AND DISPLACED RIBS. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO THE CONTACTS HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 63,000. *DT*DT
Mfg Campaign: 11399135
Recall Date: Mar 4, 2021
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS PULLING AWAY FROM MY HOUSE AFTER BACKING OUT OF MY DRIVEWAY, AND THE POWER STEERING PRACTICALLY FROZE. I ALMOST HIT MY OTHER CAR THAT WAS PARKED IN FRONT OF MY HOUSE. THREE WARNINGS CAME UP ON THE DASH: 1. SERVICE ADVANCETRAC, 2. STEERING ASSIST FAULT SERVICE REQUIRED, 3. HILL START ASSIST NOT AVAILABLE. I HAD IT TOWED TO MY LOCAL SERVICE STATION AND HE DIAGNOSED THAT IT WAS THE "ELECTRONICS" IN MY RACK AND PINION. HE ADVISED THAT I TAKE IT TO FORD/LINCOLN, BECAUSE IT MAY, OR SHOULD BE UNDER WARRANTY. I THEN TOWED MY CAR TO THE CLOSEST FORD DEALER THAT I WAS ABLE TO MAKE AN APPOINTMENT WITH, BECAUSE ALL THE DEALERS IN QUEENS, NY ARE BACKED UP, 4-6 WEEKS. I RECEIVED AN IMMEDIATE RESPONSE: "WE FOUND THE PROBLEM. INTERNAL FAILURE WITH THE ELECTRONIC RACK AND PINION. THAT'S WHY IT IS CAUSING ALL THE WARNING LIGHTS WHILE DRIVING AND HARD STEERING. THE RACK CAN'T COMMUNICATE WITH THE VEHICLE. PARTS AND LABOR WITH AN ALIGNMENT AND DIAGNOSTIC IS $2,106 PLUS TAX. IT'S ELECTRONIC. CAN'T CONTROL AND DON'T KNOW WHAT CAUSES IT TO GO BAD. IT IS ONLY COVERED UNDER THE BASIC 3YR./36K MILE WARRANTY. IT'S AN INTERNAL ISSUE WITH THE RACK. IT'S ALL COMPLETE WITH NEW RACK AND ELECTRONIC UNIT BUILT INTO IT. I KNOW IT'S EXPENSIVE. IT'S THE SAME SET UP AS THE FORD EXPLORER. JUST DID ONE THE OTHER DAY. THE PART ALONE IS $1296.00 AND IT TAKES 2 DAYS TO GET. THEY (FORD) KNOW OF IT BUT NO RECALL. PART INCLUDES 1YR./12K WARRANTY PARTS AND LABOR." I AM GETTING THE CAR REPAIRED. I WAS TOLD IT SHOULD BE READY BY TUESDAY, SEPTEMBER 15TH, 2020.
Corrective Action:
I WAS PULLING AWAY FROM MY HOUSE AFTER BACKING OUT OF MY DRIVEWAY, AND THE POWER STEERING PRACTICALLY FROZE. I ALMOST HIT MY OTHER CAR THAT WAS PARKED IN FRONT OF MY HOUSE. THREE WARNINGS CAME UP ON THE DASH: 1. SERVICE ADVANCETRAC, 2. STEERING ASSIST FAULT SERVICE REQUIRED, 3. HILL START ASSIST NOT AVAILABLE. I HAD IT TOWED TO MY LOCAL SERVICE STATION AND HE DIAGNOSED THAT IT WAS THE "ELECTRONICS" IN MY RACK AND PINION. HE ADVISED THAT I TAKE IT TO FORD/LINCOLN, BECAUSE IT MAY, OR SHOULD BE UNDER WARRANTY. I THEN TOWED MY CAR TO THE CLOSEST FORD DEALER THAT I WAS ABLE TO MAKE AN APPOINTMENT WITH, BECAUSE ALL THE DEALERS IN QUEENS, NY ARE BACKED UP, 4-6 WEEKS. I RECEIVED AN IMMEDIATE RESPONSE: "WE FOUND THE PROBLEM. INTERNAL FAILURE WITH THE ELECTRONIC RACK AND PINION. THAT'S WHY IT IS CAUSING ALL THE WARNING LIGHTS WHILE DRIVING AND HARD STEERING. THE RACK CAN'T COMMUNICATE WITH THE VEHICLE. PARTS AND LABOR WITH AN ALIGNMENT AND DIAGNOSTIC IS $2,106 PLUS TAX. IT'S ELECTRONIC. CAN'T CONTROL AND DON'T KNOW WHAT CAUSES IT TO GO BAD. IT IS ONLY COVERED UNDER THE BASIC 3YR./36K MILE WARRANTY. IT'S AN INTERNAL ISSUE WITH THE RACK. IT'S ALL COMPLETE WITH NEW RACK AND ELECTRONIC UNIT BUILT INTO IT. I KNOW IT'S EXPENSIVE. IT'S THE SAME SET UP AS THE FORD EXPLORER. JUST DID ONE THE OTHER DAY. THE PART ALONE IS $1296.00 AND IT TAKES 2 DAYS TO GET. THEY (FORD) KNOW OF IT BUT NO RECALL. PART INCLUDES 1YR./12K WARRANTY PARTS AND LABOR." I AM GETTING THE CAR REPAIRED. I WAS TOLD IT SHOULD BE READY BY TUESDAY, SEPTEMBER 15TH, 2020.
Additional Notes:
I WAS PULLING AWAY FROM MY HOUSE AFTER BACKING OUT OF MY DRIVEWAY, AND THE POWER STEERING PRACTICALLY FROZE. I ALMOST HIT MY OTHER CAR THAT WAS PARKED IN FRONT OF MY HOUSE. THREE WARNINGS CAME UP ON THE DASH: 1. SERVICE ADVANCETRAC, 2. STEERING ASSIST FAULT SERVICE REQUIRED, 3. HILL START ASSIST NOT AVAILABLE. I HAD IT TOWED TO MY LOCAL SERVICE STATION AND HE DIAGNOSED THAT IT WAS THE "ELECTRONICS" IN MY RACK AND PINION. HE ADVISED THAT I TAKE IT TO FORD/LINCOLN, BECAUSE IT MAY, OR SHOULD BE UNDER WARRANTY. I THEN TOWED MY CAR TO THE CLOSEST FORD DEALER THAT I WAS ABLE TO MAKE AN APPOINTMENT WITH, BECAUSE ALL THE DEALERS IN QUEENS, NY ARE BACKED UP, 4-6 WEEKS. I RECEIVED AN IMMEDIATE RESPONSE: "WE FOUND THE PROBLEM. INTERNAL FAILURE WITH THE ELECTRONIC RACK AND PINION. THAT'S WHY IT IS CAUSING ALL THE WARNING LIGHTS WHILE DRIVING AND HARD STEERING. THE RACK CAN'T COMMUNICATE WITH THE VEHICLE. PARTS AND LABOR WITH AN ALIGNMENT AND DIAGNOSTIC IS $2,106 PLUS TAX. IT'S ELECTRONIC. CAN'T CONTROL AND DON'T KNOW WHAT CAUSES IT TO GO BAD. IT IS ONLY COVERED UNDER THE BASIC 3YR./36K MILE WARRANTY. IT'S AN INTERNAL ISSUE WITH THE RACK. IT'S ALL COMPLETE WITH NEW RACK AND ELECTRONIC UNIT BUILT INTO IT. I KNOW IT'S EXPENSIVE. IT'S THE SAME SET UP AS THE FORD EXPLORER. JUST DID ONE THE OTHER DAY. THE PART ALONE IS $1296.00 AND IT TAKES 2 DAYS TO GET. THEY (FORD) KNOW OF IT BUT NO RECALL. PART INCLUDES 1YR./12K WARRANTY PARTS AND LABOR." I AM GETTING THE CAR REPAIRED. I WAS TOLD IT SHOULD BE READY BY TUESDAY, SEPTEMBER 15TH, 2020.
Mfg Campaign: 11354356
Recall Date: Sep 11, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS PULLING AWAY FROM MY HOUSE AFTER BACKING OUT OF MY DRIVEWAY, AND THE POWER STEERING PRACTICALLY FROZE. I ALMOST HIT MY OTHER CAR THAT WAS PARKED IN FRONT OF MY HOUSE. THREE WARNINGS CAME UP ON THE DASH: 1. SERVICE ADVANCETRAC, 2. STEERING ASSIST FAULT SERVICE REQUIRED, 3. HILL START ASSIST NOT AVAILABLE. I HAD IT TOWED TO MY LOCAL SERVICE STATION AND HE DIAGNOSED THAT IT WAS THE "ELECTRONICS" IN MY RACK AND PINION. HE ADVISED THAT I TAKE IT TO FORD/LINCOLN, BECAUSE IT MAY, OR SHOULD BE UNDER WARRANTY. I THEN TOWED MY CAR TO THE CLOSEST FORD DEALER THAT I WAS ABLE TO MAKE AN APPOINTMENT WITH, BECAUSE ALL THE DEALERS IN QUEENS, NY ARE BACKED UP, 4-6 WEEKS. I RECEIVED AN IMMEDIATE RESPONSE: "WE FOUND THE PROBLEM. INTERNAL FAILURE WITH THE ELECTRONIC RACK AND PINION. THAT'S WHY IT IS CAUSING ALL THE WARNING LIGHTS WHILE DRIVING AND HARD STEERING. THE RACK CAN'T COMMUNICATE WITH THE VEHICLE. PARTS AND LABOR WITH AN ALIGNMENT AND DIAGNOSTIC IS $2,106 PLUS TAX. IT'S ELECTRONIC. CAN'T CONTROL AND DON'T KNOW WHAT CAUSES IT TO GO BAD. IT IS ONLY COVERED UNDER THE BASIC 3YR./36K MILE WARRANTY. IT'S AN INTERNAL ISSUE WITH THE RACK. IT'S ALL COMPLETE WITH NEW RACK AND ELECTRONIC UNIT BUILT INTO IT. I KNOW IT'S EXPENSIVE. IT'S THE SAME SET UP AS THE FORD EXPLORER. JUST DID ONE THE OTHER DAY. THE PART ALONE IS $1296.00 AND IT TAKES 2 DAYS TO GET. THEY (FORD) KNOW OF IT BUT NO RECALL. PART INCLUDES 1YR./12K WARRANTY PARTS AND LABOR." I AM GETTING THE CAR REPAIRED. I WAS TOLD IT SHOULD BE READY BY TUESDAY, SEPTEMBER 15TH, 2020.
Corrective Action:
I WAS PULLING AWAY FROM MY HOUSE AFTER BACKING OUT OF MY DRIVEWAY, AND THE POWER STEERING PRACTICALLY FROZE. I ALMOST HIT MY OTHER CAR THAT WAS PARKED IN FRONT OF MY HOUSE. THREE WARNINGS CAME UP ON THE DASH: 1. SERVICE ADVANCETRAC, 2. STEERING ASSIST FAULT SERVICE REQUIRED, 3. HILL START ASSIST NOT AVAILABLE. I HAD IT TOWED TO MY LOCAL SERVICE STATION AND HE DIAGNOSED THAT IT WAS THE "ELECTRONICS" IN MY RACK AND PINION. HE ADVISED THAT I TAKE IT TO FORD/LINCOLN, BECAUSE IT MAY, OR SHOULD BE UNDER WARRANTY. I THEN TOWED MY CAR TO THE CLOSEST FORD DEALER THAT I WAS ABLE TO MAKE AN APPOINTMENT WITH, BECAUSE ALL THE DEALERS IN QUEENS, NY ARE BACKED UP, 4-6 WEEKS. I RECEIVED AN IMMEDIATE RESPONSE: "WE FOUND THE PROBLEM. INTERNAL FAILURE WITH THE ELECTRONIC RACK AND PINION. THAT'S WHY IT IS CAUSING ALL THE WARNING LIGHTS WHILE DRIVING AND HARD STEERING. THE RACK CAN'T COMMUNICATE WITH THE VEHICLE. PARTS AND LABOR WITH AN ALIGNMENT AND DIAGNOSTIC IS $2,106 PLUS TAX. IT'S ELECTRONIC. CAN'T CONTROL AND DON'T KNOW WHAT CAUSES IT TO GO BAD. IT IS ONLY COVERED UNDER THE BASIC 3YR./36K MILE WARRANTY. IT'S AN INTERNAL ISSUE WITH THE RACK. IT'S ALL COMPLETE WITH NEW RACK AND ELECTRONIC UNIT BUILT INTO IT. I KNOW IT'S EXPENSIVE. IT'S THE SAME SET UP AS THE FORD EXPLORER. JUST DID ONE THE OTHER DAY. THE PART ALONE IS $1296.00 AND IT TAKES 2 DAYS TO GET. THEY (FORD) KNOW OF IT BUT NO RECALL. PART INCLUDES 1YR./12K WARRANTY PARTS AND LABOR." I AM GETTING THE CAR REPAIRED. I WAS TOLD IT SHOULD BE READY BY TUESDAY, SEPTEMBER 15TH, 2020.
Additional Notes:
I WAS PULLING AWAY FROM MY HOUSE AFTER BACKING OUT OF MY DRIVEWAY, AND THE POWER STEERING PRACTICALLY FROZE. I ALMOST HIT MY OTHER CAR THAT WAS PARKED IN FRONT OF MY HOUSE. THREE WARNINGS CAME UP ON THE DASH: 1. SERVICE ADVANCETRAC, 2. STEERING ASSIST FAULT SERVICE REQUIRED, 3. HILL START ASSIST NOT AVAILABLE. I HAD IT TOWED TO MY LOCAL SERVICE STATION AND HE DIAGNOSED THAT IT WAS THE "ELECTRONICS" IN MY RACK AND PINION. HE ADVISED THAT I TAKE IT TO FORD/LINCOLN, BECAUSE IT MAY, OR SHOULD BE UNDER WARRANTY. I THEN TOWED MY CAR TO THE CLOSEST FORD DEALER THAT I WAS ABLE TO MAKE AN APPOINTMENT WITH, BECAUSE ALL THE DEALERS IN QUEENS, NY ARE BACKED UP, 4-6 WEEKS. I RECEIVED AN IMMEDIATE RESPONSE: "WE FOUND THE PROBLEM. INTERNAL FAILURE WITH THE ELECTRONIC RACK AND PINION. THAT'S WHY IT IS CAUSING ALL THE WARNING LIGHTS WHILE DRIVING AND HARD STEERING. THE RACK CAN'T COMMUNICATE WITH THE VEHICLE. PARTS AND LABOR WITH AN ALIGNMENT AND DIAGNOSTIC IS $2,106 PLUS TAX. IT'S ELECTRONIC. CAN'T CONTROL AND DON'T KNOW WHAT CAUSES IT TO GO BAD. IT IS ONLY COVERED UNDER THE BASIC 3YR./36K MILE WARRANTY. IT'S AN INTERNAL ISSUE WITH THE RACK. IT'S ALL COMPLETE WITH NEW RACK AND ELECTRONIC UNIT BUILT INTO IT. I KNOW IT'S EXPENSIVE. IT'S THE SAME SET UP AS THE FORD EXPLORER. JUST DID ONE THE OTHER DAY. THE PART ALONE IS $1296.00 AND IT TAKES 2 DAYS TO GET. THEY (FORD) KNOW OF IT BUT NO RECALL. PART INCLUDES 1YR./12K WARRANTY PARTS AND LABOR." I AM GETTING THE CAR REPAIRED. I WAS TOLD IT SHOULD BE READY BY TUESDAY, SEPTEMBER 15TH, 2020.
Mfg Campaign: 11354356
Recall Date: Sep 11, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I WAS PULLING AWAY FROM MY HOUSE AFTER BACKING OUT OF MY DRIVEWAY, AND THE POWER STEERING PRACTICALLY FROZE. I ALMOST HIT MY OTHER CAR THAT WAS PARKED IN FRONT OF MY HOUSE. THREE WARNINGS CAME UP ON THE DASH: 1. SERVICE ADVANCETRAC, 2. STEERING ASSIST FAULT SERVICE REQUIRED, 3. HILL START ASSIST NOT AVAILABLE. I HAD IT TOWED TO MY LOCAL SERVICE STATION AND HE DIAGNOSED THAT IT WAS THE "ELECTRONICS" IN MY RACK AND PINION. HE ADVISED THAT I TAKE IT TO FORD/LINCOLN, BECAUSE IT MAY, OR SHOULD BE UNDER WARRANTY. I THEN TOWED MY CAR TO THE CLOSEST FORD DEALER THAT I WAS ABLE TO MAKE AN APPOINTMENT WITH, BECAUSE ALL THE DEALERS IN QUEENS, NY ARE BACKED UP, 4-6 WEEKS. I RECEIVED AN IMMEDIATE RESPONSE: "WE FOUND THE PROBLEM. INTERNAL FAILURE WITH THE ELECTRONIC RACK AND PINION. THAT'S WHY IT IS CAUSING ALL THE WARNING LIGHTS WHILE DRIVING AND HARD STEERING. THE RACK CAN'T COMMUNICATE WITH THE VEHICLE. PARTS AND LABOR WITH AN ALIGNMENT AND DIAGNOSTIC IS $2,106 PLUS TAX. IT'S ELECTRONIC. CAN'T CONTROL AND DON'T KNOW WHAT CAUSES IT TO GO BAD. IT IS ONLY COVERED UNDER THE BASIC 3YR./36K MILE WARRANTY. IT'S AN INTERNAL ISSUE WITH THE RACK. IT'S ALL COMPLETE WITH NEW RACK AND ELECTRONIC UNIT BUILT INTO IT. I KNOW IT'S EXPENSIVE. IT'S THE SAME SET UP AS THE FORD EXPLORER. JUST DID ONE THE OTHER DAY. THE PART ALONE IS $1296.00 AND IT TAKES 2 DAYS TO GET. THEY (FORD) KNOW OF IT BUT NO RECALL. PART INCLUDES 1YR./12K WARRANTY PARTS AND LABOR." I AM GETTING THE CAR REPAIRED. I WAS TOLD IT SHOULD BE READY BY TUESDAY, SEPTEMBER 15TH, 2020.
Corrective Action:
I WAS PULLING AWAY FROM MY HOUSE AFTER BACKING OUT OF MY DRIVEWAY, AND THE POWER STEERING PRACTICALLY FROZE. I ALMOST HIT MY OTHER CAR THAT WAS PARKED IN FRONT OF MY HOUSE. THREE WARNINGS CAME UP ON THE DASH: 1. SERVICE ADVANCETRAC, 2. STEERING ASSIST FAULT SERVICE REQUIRED, 3. HILL START ASSIST NOT AVAILABLE. I HAD IT TOWED TO MY LOCAL SERVICE STATION AND HE DIAGNOSED THAT IT WAS THE "ELECTRONICS" IN MY RACK AND PINION. HE ADVISED THAT I TAKE IT TO FORD/LINCOLN, BECAUSE IT MAY, OR SHOULD BE UNDER WARRANTY. I THEN TOWED MY CAR TO THE CLOSEST FORD DEALER THAT I WAS ABLE TO MAKE AN APPOINTMENT WITH, BECAUSE ALL THE DEALERS IN QUEENS, NY ARE BACKED UP, 4-6 WEEKS. I RECEIVED AN IMMEDIATE RESPONSE: "WE FOUND THE PROBLEM. INTERNAL FAILURE WITH THE ELECTRONIC RACK AND PINION. THAT'S WHY IT IS CAUSING ALL THE WARNING LIGHTS WHILE DRIVING AND HARD STEERING. THE RACK CAN'T COMMUNICATE WITH THE VEHICLE. PARTS AND LABOR WITH AN ALIGNMENT AND DIAGNOSTIC IS $2,106 PLUS TAX. IT'S ELECTRONIC. CAN'T CONTROL AND DON'T KNOW WHAT CAUSES IT TO GO BAD. IT IS ONLY COVERED UNDER THE BASIC 3YR./36K MILE WARRANTY. IT'S AN INTERNAL ISSUE WITH THE RACK. IT'S ALL COMPLETE WITH NEW RACK AND ELECTRONIC UNIT BUILT INTO IT. I KNOW IT'S EXPENSIVE. IT'S THE SAME SET UP AS THE FORD EXPLORER. JUST DID ONE THE OTHER DAY. THE PART ALONE IS $1296.00 AND IT TAKES 2 DAYS TO GET. THEY (FORD) KNOW OF IT BUT NO RECALL. PART INCLUDES 1YR./12K WARRANTY PARTS AND LABOR." I AM GETTING THE CAR REPAIRED. I WAS TOLD IT SHOULD BE READY BY TUESDAY, SEPTEMBER 15TH, 2020.
Additional Notes:
I WAS PULLING AWAY FROM MY HOUSE AFTER BACKING OUT OF MY DRIVEWAY, AND THE POWER STEERING PRACTICALLY FROZE. I ALMOST HIT MY OTHER CAR THAT WAS PARKED IN FRONT OF MY HOUSE. THREE WARNINGS CAME UP ON THE DASH: 1. SERVICE ADVANCETRAC, 2. STEERING ASSIST FAULT SERVICE REQUIRED, 3. HILL START ASSIST NOT AVAILABLE. I HAD IT TOWED TO MY LOCAL SERVICE STATION AND HE DIAGNOSED THAT IT WAS THE "ELECTRONICS" IN MY RACK AND PINION. HE ADVISED THAT I TAKE IT TO FORD/LINCOLN, BECAUSE IT MAY, OR SHOULD BE UNDER WARRANTY. I THEN TOWED MY CAR TO THE CLOSEST FORD DEALER THAT I WAS ABLE TO MAKE AN APPOINTMENT WITH, BECAUSE ALL THE DEALERS IN QUEENS, NY ARE BACKED UP, 4-6 WEEKS. I RECEIVED AN IMMEDIATE RESPONSE: "WE FOUND THE PROBLEM. INTERNAL FAILURE WITH THE ELECTRONIC RACK AND PINION. THAT'S WHY IT IS CAUSING ALL THE WARNING LIGHTS WHILE DRIVING AND HARD STEERING. THE RACK CAN'T COMMUNICATE WITH THE VEHICLE. PARTS AND LABOR WITH AN ALIGNMENT AND DIAGNOSTIC IS $2,106 PLUS TAX. IT'S ELECTRONIC. CAN'T CONTROL AND DON'T KNOW WHAT CAUSES IT TO GO BAD. IT IS ONLY COVERED UNDER THE BASIC 3YR./36K MILE WARRANTY. IT'S AN INTERNAL ISSUE WITH THE RACK. IT'S ALL COMPLETE WITH NEW RACK AND ELECTRONIC UNIT BUILT INTO IT. I KNOW IT'S EXPENSIVE. IT'S THE SAME SET UP AS THE FORD EXPLORER. JUST DID ONE THE OTHER DAY. THE PART ALONE IS $1296.00 AND IT TAKES 2 DAYS TO GET. THEY (FORD) KNOW OF IT BUT NO RECALL. PART INCLUDES 1YR./12K WARRANTY PARTS AND LABOR." I AM GETTING THE CAR REPAIRED. I WAS TOLD IT SHOULD BE READY BY TUESDAY, SEPTEMBER 15TH, 2020.
Mfg Campaign: 11354356
Recall Date: Sep 11, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION ON MY 2017 MKC DEVELOPED A SLIPPING ISSUE AT AROUND 81000 MILES. THIS OCCURRED FIRST IN THE RANGE OF 25-35 MPH. NOW IT SEEMS TO HAVE BROADENED. HAD THE CAR INSPECTED BY SANDERSON LINCOLN IN PHOENIX, AZ. THEIR INITIAL DETERMINATION WAS A NEW TRANSMISSION OR A REBUILD. COST IS EXCESSIVE. DEALER AND MANUFACTURER NOT WILLING TO REALLY HELP.
Corrective Action:
THE TRANSMISSION ON MY 2017 MKC DEVELOPED A SLIPPING ISSUE AT AROUND 81000 MILES. THIS OCCURRED FIRST IN THE RANGE OF 25-35 MPH. NOW IT SEEMS TO HAVE BROADENED. HAD THE CAR INSPECTED BY SANDERSON LINCOLN IN PHOENIX, AZ. THEIR INITIAL DETERMINATION WAS A NEW TRANSMISSION OR A REBUILD. COST IS EXCESSIVE. DEALER AND MANUFACTURER NOT WILLING TO REALLY HELP.
Additional Notes:
THE TRANSMISSION ON MY 2017 MKC DEVELOPED A SLIPPING ISSUE AT AROUND 81000 MILES. THIS OCCURRED FIRST IN THE RANGE OF 25-35 MPH. NOW IT SEEMS TO HAVE BROADENED. HAD THE CAR INSPECTED BY SANDERSON LINCOLN IN PHOENIX, AZ. THEIR INITIAL DETERMINATION WAS A NEW TRANSMISSION OR A REBUILD. COST IS EXCESSIVE. DEALER AND MANUFACTURER NOT WILLING TO REALLY HELP.
Mfg Campaign: 11291738
Recall Date: Dec 28, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
2017 LINCOLN MKC. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED WHILE COMING TO A STOP THE VEHICLE ACCELERATED OVER A CEMENT BLOCK, INTO A SMALL SIGN, AND OVER A SIDEWALK. THE DEALER WAS MADE AWARE OF THE FAILURE BUT, COULD NOT DUPLICATE THE FAILURE. *JS
Corrective Action:
2017 LINCOLN MKC. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED WHILE COMING TO A STOP THE VEHICLE ACCELERATED OVER A CEMENT BLOCK, INTO A SMALL SIGN, AND OVER A SIDEWALK. THE DEALER WAS MADE AWARE OF THE FAILURE BUT, COULD NOT DUPLICATE THE FAILURE. *JS
Additional Notes:
2017 LINCOLN MKC. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED WHILE COMING TO A STOP THE VEHICLE ACCELERATED OVER A CEMENT BLOCK, INTO A SMALL SIGN, AND OVER A SIDEWALK. THE DEALER WAS MADE AWARE OF THE FAILURE BUT, COULD NOT DUPLICATE THE FAILURE. *JS
Mfg Campaign: 11234413
Recall Date: Jul 24, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING THE VEHICLE WILL SUDDENLY ACCELERATE UNEXPECTEDLY AND ON MORE THAN ONE OCCASIONS I ALMOST CRASHED INTO THE VEHICLE IN FRONT OF ME. TOOK THE CAR TO MY MECHANIC AND HE STATED THAT THIS IS A KNOW PROBLEM WITH THIS ENGINE AND LINCOLN IS REPLACING THE ENGINE BUT I CHECKED WITH LINCOLN THEY SAID THERE ARE NO SAFETY RECALLS.... **
Corrective Action:
WHILE DRIVING THE VEHICLE WILL SUDDENLY ACCELERATE UNEXPECTEDLY AND ON MORE THAN ONE OCCASIONS I ALMOST CRASHED INTO THE VEHICLE IN FRONT OF ME. TOOK THE CAR TO MY MECHANIC AND HE STATED THAT THIS IS A KNOW PROBLEM WITH THIS ENGINE AND LINCOLN IS REPLACING THE ENGINE BUT I CHECKED WITH LINCOLN THEY SAID THERE ARE NO SAFETY RECALLS.... **
Additional Notes:
WHILE DRIVING THE VEHICLE WILL SUDDENLY ACCELERATE UNEXPECTEDLY AND ON MORE THAN ONE OCCASIONS I ALMOST CRASHED INTO THE VEHICLE IN FRONT OF ME. TOOK THE CAR TO MY MECHANIC AND HE STATED THAT THIS IS A KNOW PROBLEM WITH THIS ENGINE AND LINCOLN IS REPLACING THE ENGINE BUT I CHECKED WITH LINCOLN THEY SAID THERE ARE NO SAFETY RECALLS.... **
Mfg Campaign: 11234059
Recall Date: Jul 23, 2019
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