Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC316
Recall Date: Jun 5, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC303
Recall Date: Mar 20, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020 Telluride vehicles. The high beam headlights may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC299
Recall Date: Feb 26, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2022 Telluride vehicles potentially equipped with a Genuine Kia 4-pin tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC247
Recall Date: Aug 15, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles equipped with Smart Cruise Control (SCC). When a trailer is connected to the vehicle, the trailer brake lights will not illuminate when the SCC applies the brakes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC194
Recall Date: Jul 28, 2020
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles. The seat belt assemblies in the front passenger, second, and/or third row seats may not tightly secure a child restraint system in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC181
Recall Date: Aug 13, 2019
Consumer Complaints
702 ComplaintsKia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
SYSTEM FAILURE: High beam headlights don't illuminate. When switch is activated, the blue dash indicator light illuminates, but the high beams don't come on. Initially a flicker was noted in the low beams when the switch was activated. Problem was first noted some time in Oct 2022. RISK: During mountain driving I am unable to utilize the high beams to help illuminate unlit roadways at night. DEALER: Car was taken to the dealer and inspected 1/31/23. Initially I was told that both headlamp bulbs were defective. I authorized replacement at my expense. Replacement was made, but the problem was not corrected. I was not charged for the bulbs. Kia technical reps apparently approved the warranty replacement of both headlamp assemblies, but one was not in stock. Neither have been replaced yet.
Corrective Action:
SYSTEM FAILURE: High beam headlights don't illuminate. When switch is activated, the blue dash indicator light illuminates, but the high beams don't come on. Initially a flicker was noted in the low beams when the switch was activated. Problem was first noted some time in Oct 2022. RISK: During mountain driving I am unable to utilize the high beams to help illuminate unlit roadways at night. DEALER: Car was taken to the dealer and inspected 1/31/23. Initially I was told that both headlamp bulbs were defective. I authorized replacement at my expense. Replacement was made, but the problem was not corrected. I was not charged for the bulbs. Kia technical reps apparently approved the warranty replacement of both headlamp assemblies, but one was not in stock. Neither have been replaced yet.
Additional Notes:
SYSTEM FAILURE: High beam headlights don't illuminate. When switch is activated, the blue dash indicator light illuminates, but the high beams don't come on. Initially a flicker was noted in the low beams when the switch was activated. Problem was first noted some time in Oct 2022. RISK: During mountain driving I am unable to utilize the high beams to help illuminate unlit roadways at night. DEALER: Car was taken to the dealer and inspected 1/31/23. Initially I was told that both headlamp bulbs were defective. I authorized replacement at my expense. Replacement was made, but the problem was not corrected. I was not charged for the bulbs. Kia technical reps apparently approved the warranty replacement of both headlamp assemblies, but one was not in stock. Neither have been replaced yet.
Mfg Campaign: 11508007
Recall Date: Feb 18, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Loss of high beam function in both headlights at same time - fuses/relay switches are not burned out. Low beams will turn on, but the curtains for the high beams will not activate in both headlights. Lights on the dash show that high beams are on, but the curtains in the assembly will not activate. Had the issued looked at at a sister dealership (Hyundai) as the Kia dealerships couldn't schedule an appointment for several months. They could not diagnose an issue specifically, only recommended that both high beam assemblies had failed, and would need replacement (at an almost $2500 cost, happening just outside of warranty at 70k miles). I live and work in a very rural area with a lot of wildlife, and have nearly hit several animals (deer, elk) because there is not enough light to see them without the high beams.
Corrective Action:
Loss of high beam function in both headlights at same time - fuses/relay switches are not burned out. Low beams will turn on, but the curtains for the high beams will not activate in both headlights. Lights on the dash show that high beams are on, but the curtains in the assembly will not activate. Had the issued looked at at a sister dealership (Hyundai) as the Kia dealerships couldn't schedule an appointment for several months. They could not diagnose an issue specifically, only recommended that both high beam assemblies had failed, and would need replacement (at an almost $2500 cost, happening just outside of warranty at 70k miles). I live and work in a very rural area with a lot of wildlife, and have nearly hit several animals (deer, elk) because there is not enough light to see them without the high beams.
Additional Notes:
Loss of high beam function in both headlights at same time - fuses/relay switches are not burned out. Low beams will turn on, but the curtains for the high beams will not activate in both headlights. Lights on the dash show that high beams are on, but the curtains in the assembly will not activate. Had the issued looked at at a sister dealership (Hyundai) as the Kia dealerships couldn't schedule an appointment for several months. They could not diagnose an issue specifically, only recommended that both high beam assemblies had failed, and would need replacement (at an almost $2500 cost, happening just outside of warranty at 70k miles). I live and work in a very rural area with a lot of wildlife, and have nearly hit several animals (deer, elk) because there is not enough light to see them without the high beams.
Mfg Campaign: 11507015
Recall Date: Feb 13, 2023
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Headlight Hi-beams stopped working and is very dangerous at night with a lot of wild animals where I live.
Corrective Action:
Headlight Hi-beams stopped working and is very dangerous at night with a lot of wild animals where I live.
Additional Notes:
Headlight Hi-beams stopped working and is very dangerous at night with a lot of wild animals where I live.
Mfg Campaign: 11506789
Recall Date: Feb 11, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Headlight Hi-beams stopped working and is very dangerous at night with a lot of wild animals where I live.
Corrective Action:
Headlight Hi-beams stopped working and is very dangerous at night with a lot of wild animals where I live.
Additional Notes:
Headlight Hi-beams stopped working and is very dangerous at night with a lot of wild animals where I live.
Mfg Campaign: 11506789
Recall Date: Feb 11, 2023
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owned a 2020 Kia Telluride. The contact stated that after getting off the freeway, the vehicle behind him informed him that there was smoke coming from beneath the vehicle. The contact pulled over and turned off the vehicle, and it caught fire. The origin of the fire was unknown. The location of the fire was the front of the vehicle and the contact stated that the fire extinguished itself. A fire department report was not available. The vehicle was towed to a tow yard. The contact had received notification of NHTSA Campaign Number: 22V626000 (Trailer Hitches). The manufacturer was not yet made aware of the failure. The approximate failure mileage was 80,000.
Corrective Action:
The contact owned a 2020 Kia Telluride. The contact stated that after getting off the freeway, the vehicle behind him informed him that there was smoke coming from beneath the vehicle. The contact pulled over and turned off the vehicle, and it caught fire. The origin of the fire was unknown. The location of the fire was the front of the vehicle and the contact stated that the fire extinguished itself. A fire department report was not available. The vehicle was towed to a tow yard. The contact had received notification of NHTSA Campaign Number: 22V626000 (Trailer Hitches). The manufacturer was not yet made aware of the failure. The approximate failure mileage was 80,000.
Additional Notes:
The contact owned a 2020 Kia Telluride. The contact stated that after getting off the freeway, the vehicle behind him informed him that there was smoke coming from beneath the vehicle. The contact pulled over and turned off the vehicle, and it caught fire. The origin of the fire was unknown. The location of the fire was the front of the vehicle and the contact stated that the fire extinguished itself. A fire department report was not available. The vehicle was towed to a tow yard. The contact had received notification of NHTSA Campaign Number: 22V626000 (Trailer Hitches). The manufacturer was not yet made aware of the failure. The approximate failure mileage was 80,000.
Mfg Campaign: 11506584
Recall Date: Feb 10, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
High beam lights suddenly stopped working on both front headlights.
Corrective Action:
High beam lights suddenly stopped working on both front headlights.
Additional Notes:
High beam lights suddenly stopped working on both front headlights.
Mfg Campaign: 11506700
Recall Date: Feb 10, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The vehicle lost both high beams randomly together. Shows indicater on dash but you can see lights do not get brighter. This is a huge safety concern for my wife and children not being able to see well!!!! We went to dealer and they quoted us $1800 for both new headlights and said warranty will not cover this! I’ve read it’s an issue across the board with these cats and it’s time Kia does something to fix it!
Corrective Action:
The vehicle lost both high beams randomly together. Shows indicater on dash but you can see lights do not get brighter. This is a huge safety concern for my wife and children not being able to see well!!!! We went to dealer and they quoted us $1800 for both new headlights and said warranty will not cover this! I’ve read it’s an issue across the board with these cats and it’s time Kia does something to fix it!
Additional Notes:
The vehicle lost both high beams randomly together. Shows indicater on dash but you can see lights do not get brighter. This is a huge safety concern for my wife and children not being able to see well!!!! We went to dealer and they quoted us $1800 for both new headlights and said warranty will not cover this! I’ve read it’s an issue across the board with these cats and it’s time Kia does something to fix it!
Mfg Campaign: 11506530
Recall Date: Feb 9, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The high beams headlights no longer function correctly. Low beams work fine but when toggle the shaft from low to high- there is no change in visibility. I do feel like this is a danger to myself and my growing family because in some rural areas, visibility is very limited at night. Warning lamps did not appear before high beam failure. It began about 3 months ago and still running into issues. I have talked to my local dealership and with my warranty close to running out, I’m afraid I will have to replace both assemblies out of pocket.
Corrective Action:
The high beams headlights no longer function correctly. Low beams work fine but when toggle the shaft from low to high- there is no change in visibility. I do feel like this is a danger to myself and my growing family because in some rural areas, visibility is very limited at night. Warning lamps did not appear before high beam failure. It began about 3 months ago and still running into issues. I have talked to my local dealership and with my warranty close to running out, I’m afraid I will have to replace both assemblies out of pocket.
Additional Notes:
The high beams headlights no longer function correctly. Low beams work fine but when toggle the shaft from low to high- there is no change in visibility. I do feel like this is a danger to myself and my growing family because in some rural areas, visibility is very limited at night. Warning lamps did not appear before high beam failure. It began about 3 months ago and still running into issues. I have talked to my local dealership and with my warranty close to running out, I’m afraid I will have to replace both assemblies out of pocket.
Mfg Campaign: 11506323
Recall Date: Feb 8, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Both high beams suddenly stop working. Kia systems report high beams are functional. Also low beams have reduced brightness resulting dangerous driving conditions at night. Kia claims both headlight assemblies need to be replaced at an estimated repair of $2370
Corrective Action:
Both high beams suddenly stop working. Kia systems report high beams are functional. Also low beams have reduced brightness resulting dangerous driving conditions at night. Kia claims both headlight assemblies need to be replaced at an estimated repair of $2370
Additional Notes:
Both high beams suddenly stop working. Kia systems report high beams are functional. Also low beams have reduced brightness resulting dangerous driving conditions at night. Kia claims both headlight assemblies need to be replaced at an estimated repair of $2370
Mfg Campaign: 11505907
Recall Date: Feb 6, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My high beam lights have stopped working. The system says it is working fine as the notifications for high beams come on but the lighting does not change.
Corrective Action:
My high beam lights have stopped working. The system says it is working fine as the notifications for high beams come on but the lighting does not change.
Additional Notes:
My high beam lights have stopped working. The system says it is working fine as the notifications for high beams come on but the lighting does not change.
Mfg Campaign: 11505471
Recall Date: Feb 3, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
High beams fail to light No warning lights, H beam indicator light functions but no activation. No codes on OBD2 reader. Have not taken to dealer for this problem because no recall. Very likely to replace on my own if no recall as I am a mechanic.
Corrective Action:
High beams fail to light No warning lights, H beam indicator light functions but no activation. No codes on OBD2 reader. Have not taken to dealer for this problem because no recall. Very likely to replace on my own if no recall as I am a mechanic.
Additional Notes:
High beams fail to light No warning lights, H beam indicator light functions but no activation. No codes on OBD2 reader. Have not taken to dealer for this problem because no recall. Very likely to replace on my own if no recall as I am a mechanic.
Mfg Campaign: 11505142
Recall Date: Feb 2, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
High Beam issues. It started out with one high beam out, and I figured the bulb needed replaced. When I looked into it, I learned the low beam and high beam share a single filament bulb. Later on, the high beam seemed to work again. And now it is not working again. Apparently it has to do with the mechanical "curtain" inside the housing that everyone is having issues with.
Corrective Action:
High Beam issues. It started out with one high beam out, and I figured the bulb needed replaced. When I looked into it, I learned the low beam and high beam share a single filament bulb. Later on, the high beam seemed to work again. And now it is not working again. Apparently it has to do with the mechanical "curtain" inside the housing that everyone is having issues with.
Additional Notes:
High Beam issues. It started out with one high beam out, and I figured the bulb needed replaced. When I looked into it, I learned the low beam and high beam share a single filament bulb. Later on, the high beam seemed to work again. And now it is not working again. Apparently it has to do with the mechanical "curtain" inside the housing that everyone is having issues with.
Mfg Campaign: 11505146
Recall Date: Feb 2, 2023
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
In short, Kia is putting inferior rear self leveling shocks on at least their Telluride model with tow packages. We are one of many (per Kia blog posts) who have been forced to drive our vehicle for thousands of miles with ceased shocks. Kia has been aware of this safety issue since the model was released in 2020 but done nothing aout it. Then they're just replacing with the same inferior shocks, which I've seen from others posts are failing a 2nd time. We had our vehicle in several times before they finally agreed to replace (over 5K miles from 1st shop visit) ours, which did repair the issue, but it's the principle. Come to find out from multiple Kia employees, Kia makes their dealer repair shops jump through hoops to perform warranty work and why this took so long. I reached out to Kia corporate in the midst of this fiasco to see what they're doing about this and they told me ONLY the NHSTA could issue recalls (your site says otherwise), to which I replied "that's not acceptable". I also asked Kia corporate how in the world elderly or less driven individuals could navigate this, no response. They did offer restitution with a sign off for the issues, which I declined because all I want to do is help the next guy and hold Kia accountable. Kia needs to be exposed for their negligence on this issue and lack of proper customer service due to their ridiculous warranty policy and the mindset they've instilled into the minds of their techs to perform the bare minimum. I've attached my running notes with dates and the multiple repair docs to assist with the review of this issue. If you need more info please let me know!
Corrective Action:
In short, Kia is putting inferior rear self leveling shocks on at least their Telluride model with tow packages. We are one of many (per Kia blog posts) who have been forced to drive our vehicle for thousands of miles with ceased shocks. Kia has been aware of this safety issue since the model was released in 2020 but done nothing aout it. Then they're just replacing with the same inferior shocks, which I've seen from others posts are failing a 2nd time. We had our vehicle in several times before they finally agreed to replace (over 5K miles from 1st shop visit) ours, which did repair the issue, but it's the principle. Come to find out from multiple Kia employees, Kia makes their dealer repair shops jump through hoops to perform warranty work and why this took so long. I reached out to Kia corporate in the midst of this fiasco to see what they're doing about this and they told me ONLY the NHSTA could issue recalls (your site says otherwise), to which I replied "that's not acceptable". I also asked Kia corporate how in the world elderly or less driven individuals could navigate this, no response. They did offer restitution with a sign off for the issues, which I declined because all I want to do is help the next guy and hold Kia accountable. Kia needs to be exposed for their negligence on this issue and lack of proper customer service due to their ridiculous warranty policy and the mindset they've instilled into the minds of their techs to perform the bare minimum. I've attached my running notes with dates and the multiple repair docs to assist with the review of this issue. If you need more info please let me know!
Additional Notes:
In short, Kia is putting inferior rear self leveling shocks on at least their Telluride model with tow packages. We are one of many (per Kia blog posts) who have been forced to drive our vehicle for thousands of miles with ceased shocks. Kia has been aware of this safety issue since the model was released in 2020 but done nothing aout it. Then they're just replacing with the same inferior shocks, which I've seen from others posts are failing a 2nd time. We had our vehicle in several times before they finally agreed to replace (over 5K miles from 1st shop visit) ours, which did repair the issue, but it's the principle. Come to find out from multiple Kia employees, Kia makes their dealer repair shops jump through hoops to perform warranty work and why this took so long. I reached out to Kia corporate in the midst of this fiasco to see what they're doing about this and they told me ONLY the NHSTA could issue recalls (your site says otherwise), to which I replied "that's not acceptable". I also asked Kia corporate how in the world elderly or less driven individuals could navigate this, no response. They did offer restitution with a sign off for the issues, which I declined because all I want to do is help the next guy and hold Kia accountable. Kia needs to be exposed for their negligence on this issue and lack of proper customer service due to their ridiculous warranty policy and the mindset they've instilled into the minds of their techs to perform the bare minimum. I've attached my running notes with dates and the multiple repair docs to assist with the review of this issue. If you need more info please let me know!
Mfg Campaign: 11505217
Recall Date: Feb 2, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Left headlight is stuck in high-beam mode.
Corrective Action:
Left headlight is stuck in high-beam mode.
Additional Notes:
Left headlight is stuck in high-beam mode.
Mfg Campaign: 11504849
Recall Date: Feb 1, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
One day with approximately 58,000 miles on the car it would not start. No warning lights had appeared prior to not starting. The car was towed to a Kia dealership. They claimed there was no oil in the car. Kia refused any warranty work and the dealer filled with oil and said everything was fine. Three weeks later the car stalled at highway speed in a dangerous situation on the highway. Again no lights were present until the stall. The car would not restart and was towed back to the dealership. The dealer says Kia is refusing to cover under warranty and claiming the car was not maintained unless I can find every oil change receipt from purchase. They want to disassemble the engine and have me be responsible for the cost to prove I did not maintain the car which makes no sense. Kia does not accept any responsibility and fails to see the seriousness of the car stalling at speed on a highway three weeks after they did nothing to properly diagnose and fix the issue.
Corrective Action:
One day with approximately 58,000 miles on the car it would not start. No warning lights had appeared prior to not starting. The car was towed to a Kia dealership. They claimed there was no oil in the car. Kia refused any warranty work and the dealer filled with oil and said everything was fine. Three weeks later the car stalled at highway speed in a dangerous situation on the highway. Again no lights were present until the stall. The car would not restart and was towed back to the dealership. The dealer says Kia is refusing to cover under warranty and claiming the car was not maintained unless I can find every oil change receipt from purchase. They want to disassemble the engine and have me be responsible for the cost to prove I did not maintain the car which makes no sense. Kia does not accept any responsibility and fails to see the seriousness of the car stalling at speed on a highway three weeks after they did nothing to properly diagnose and fix the issue.
Additional Notes:
One day with approximately 58,000 miles on the car it would not start. No warning lights had appeared prior to not starting. The car was towed to a Kia dealership. They claimed there was no oil in the car. Kia refused any warranty work and the dealer filled with oil and said everything was fine. Three weeks later the car stalled at highway speed in a dangerous situation on the highway. Again no lights were present until the stall. The car would not restart and was towed back to the dealership. The dealer says Kia is refusing to cover under warranty and claiming the car was not maintained unless I can find every oil change receipt from purchase. They want to disassemble the engine and have me be responsible for the cost to prove I did not maintain the car which makes no sense. Kia does not accept any responsibility and fails to see the seriousness of the car stalling at speed on a highway three weeks after they did nothing to properly diagnose and fix the issue.
Mfg Campaign: 11504896
Recall Date: Feb 1, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The all wheel drive and antilock break are not working. Also, the dashboard has no indicator lights on and the diagnostic app says nothing is wrong. So the computer system has failed too. This is an all wheel drive KIA Telluride with less than 15,000 miles. It all started this snow season, when there is the least bit of snow or ice we have no control of the vehicle. Our 2 wheel drive Prius handles better. This resulted in my wife losing control on a roundabout and hitting the curb, which in turn damaged the a TIE rod and alignment. We were lucky she was driving in our neighborhood, just 1/2 a mile from our house and was driving slowly. The vehicle is no longer safe to drive. It is currently being serviced at a Kia dealership. At this point the service provider says there's nothing wrong with the AWD and the antilock breaks because the computer's is telling them it's fine. Service person is blaming it on the ice however at the time of the incident there was snow and slush. I and my oldest son have also driven it recently and noticed the same issues as my wife when driving in snow. We didn't take it in because the app says the car is fine. Initially thought maybe we had accidentally pushed a button that deactivated AWD, but further reading indicated AWD is always on. The initial plan was to address the way it felt driving it in snow at next oil change (which was due in about 100 miles) but we trusted the computer system.
Corrective Action:
The all wheel drive and antilock break are not working. Also, the dashboard has no indicator lights on and the diagnostic app says nothing is wrong. So the computer system has failed too. This is an all wheel drive KIA Telluride with less than 15,000 miles. It all started this snow season, when there is the least bit of snow or ice we have no control of the vehicle. Our 2 wheel drive Prius handles better. This resulted in my wife losing control on a roundabout and hitting the curb, which in turn damaged the a TIE rod and alignment. We were lucky she was driving in our neighborhood, just 1/2 a mile from our house and was driving slowly. The vehicle is no longer safe to drive. It is currently being serviced at a Kia dealership. At this point the service provider says there's nothing wrong with the AWD and the antilock breaks because the computer's is telling them it's fine. Service person is blaming it on the ice however at the time of the incident there was snow and slush. I and my oldest son have also driven it recently and noticed the same issues as my wife when driving in snow. We didn't take it in because the app says the car is fine. Initially thought maybe we had accidentally pushed a button that deactivated AWD, but further reading indicated AWD is always on. The initial plan was to address the way it felt driving it in snow at next oil change (which was due in about 100 miles) but we trusted the computer system.
Additional Notes:
The all wheel drive and antilock break are not working. Also, the dashboard has no indicator lights on and the diagnostic app says nothing is wrong. So the computer system has failed too. This is an all wheel drive KIA Telluride with less than 15,000 miles. It all started this snow season, when there is the least bit of snow or ice we have no control of the vehicle. Our 2 wheel drive Prius handles better. This resulted in my wife losing control on a roundabout and hitting the curb, which in turn damaged the a TIE rod and alignment. We were lucky she was driving in our neighborhood, just 1/2 a mile from our house and was driving slowly. The vehicle is no longer safe to drive. It is currently being serviced at a Kia dealership. At this point the service provider says there's nothing wrong with the AWD and the antilock breaks because the computer's is telling them it's fine. Service person is blaming it on the ice however at the time of the incident there was snow and slush. I and my oldest son have also driven it recently and noticed the same issues as my wife when driving in snow. We didn't take it in because the app says the car is fine. Initially thought maybe we had accidentally pushed a button that deactivated AWD, but further reading indicated AWD is always on. The initial plan was to address the way it felt driving it in snow at next oil change (which was due in about 100 miles) but we trusted the computer system.
Mfg Campaign: 11504636
Recall Date: Jan 31, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My high beams quit working for no reason. Dealer said I must replace the complete housing assembly at $680 a piece. I have 80 thousand miles in the car with zero accidents. $1360 for headlights?? This is not acceptable.
Corrective Action:
My high beams quit working for no reason. Dealer said I must replace the complete housing assembly at $680 a piece. I have 80 thousand miles in the car with zero accidents. $1360 for headlights?? This is not acceptable.
Additional Notes:
My high beams quit working for no reason. Dealer said I must replace the complete housing assembly at $680 a piece. I have 80 thousand miles in the car with zero accidents. $1360 for headlights?? This is not acceptable.
Mfg Campaign: 11504825
Recall Date: Jan 31, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Severe vibration at highway speeds between 60-80 mph on intermittent basis. Low frequency vibration at speeds 40-50 mph on intermittent basis. 10/11/2022 Reviewed by service at Wasatch Front Kia, no issues found. Problem continues. 12/16/2022 Reviewed by Costco Tire Center, Draper, UT. Screw/nail found in tire. Tire repaired. Wheel/tire balance performed. Problem reduced but not eliminated. 01/04/2023 Vibration occurred at similar intensity as to prior to 12/16 service.
Corrective Action:
Severe vibration at highway speeds between 60-80 mph on intermittent basis. Low frequency vibration at speeds 40-50 mph on intermittent basis. 10/11/2022 Reviewed by service at Wasatch Front Kia, no issues found. Problem continues. 12/16/2022 Reviewed by Costco Tire Center, Draper, UT. Screw/nail found in tire. Tire repaired. Wheel/tire balance performed. Problem reduced but not eliminated. 01/04/2023 Vibration occurred at similar intensity as to prior to 12/16 service.
Additional Notes:
Severe vibration at highway speeds between 60-80 mph on intermittent basis. Low frequency vibration at speeds 40-50 mph on intermittent basis. 10/11/2022 Reviewed by service at Wasatch Front Kia, no issues found. Problem continues. 12/16/2022 Reviewed by Costco Tire Center, Draper, UT. Screw/nail found in tire. Tire repaired. Wheel/tire balance performed. Problem reduced but not eliminated. 01/04/2023 Vibration occurred at similar intensity as to prior to 12/16 service.
Mfg Campaign: 11504282
Recall Date: Jan 29, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
Severe vibration at highway speeds between 60-80 mph on intermittent basis. Low frequency vibration at speeds 40-50 mph on intermittent basis. 10/11/2022 Reviewed by service at Wasatch Front Kia, no issues found. Problem continues. 12/16/2022 Reviewed by Costco Tire Center, Draper, UT. Screw/nail found in tire. Tire repaired. Wheel/tire balance performed. Problem reduced but not eliminated. 01/04/2023 Vibration occurred at similar intensity as to prior to 12/16 service.
Corrective Action:
Severe vibration at highway speeds between 60-80 mph on intermittent basis. Low frequency vibration at speeds 40-50 mph on intermittent basis. 10/11/2022 Reviewed by service at Wasatch Front Kia, no issues found. Problem continues. 12/16/2022 Reviewed by Costco Tire Center, Draper, UT. Screw/nail found in tire. Tire repaired. Wheel/tire balance performed. Problem reduced but not eliminated. 01/04/2023 Vibration occurred at similar intensity as to prior to 12/16 service.
Additional Notes:
Severe vibration at highway speeds between 60-80 mph on intermittent basis. Low frequency vibration at speeds 40-50 mph on intermittent basis. 10/11/2022 Reviewed by service at Wasatch Front Kia, no issues found. Problem continues. 12/16/2022 Reviewed by Costco Tire Center, Draper, UT. Screw/nail found in tire. Tire repaired. Wheel/tire balance performed. Problem reduced but not eliminated. 01/04/2023 Vibration occurred at similar intensity as to prior to 12/16 service.
Mfg Campaign: 11504282
Recall Date: Jan 29, 2023
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Severe vibration at highway speeds between 60-80 mph on intermittent basis. Low frequency vibration at speeds 40-50 mph on intermittent basis. 10/11/2022 Reviewed by service at Wasatch Front Kia, no issues found. Problem continues. 12/16/2022 Reviewed by Costco Tire Center, Draper, UT. Screw/nail found in tire. Tire repaired. Wheel/tire balance performed. Problem reduced but not eliminated. 01/04/2023 Vibration occurred at similar intensity as to prior to 12/16 service.
Corrective Action:
Severe vibration at highway speeds between 60-80 mph on intermittent basis. Low frequency vibration at speeds 40-50 mph on intermittent basis. 10/11/2022 Reviewed by service at Wasatch Front Kia, no issues found. Problem continues. 12/16/2022 Reviewed by Costco Tire Center, Draper, UT. Screw/nail found in tire. Tire repaired. Wheel/tire balance performed. Problem reduced but not eliminated. 01/04/2023 Vibration occurred at similar intensity as to prior to 12/16 service.
Additional Notes:
Severe vibration at highway speeds between 60-80 mph on intermittent basis. Low frequency vibration at speeds 40-50 mph on intermittent basis. 10/11/2022 Reviewed by service at Wasatch Front Kia, no issues found. Problem continues. 12/16/2022 Reviewed by Costco Tire Center, Draper, UT. Screw/nail found in tire. Tire repaired. Wheel/tire balance performed. Problem reduced but not eliminated. 01/04/2023 Vibration occurred at similar intensity as to prior to 12/16 service.
Mfg Campaign: 11504282
Recall Date: Jan 29, 2023
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