Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017 Sorento vehicles equipped with 3.3L engines. The engine crankshaft may have been improperly heat treated and may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC153
Recall Date: Sep 21, 2017
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Consumer Complaints
894 ComplaintsKia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE HEADLIGHTS ARE DANGEROUS! THERE IS A DARK SHADOW LINE DIRECTLY IN THE SIGHT LINE OF THE DRIVER THROUGH THE ENTIRE WINDSHIELD THAT I FIND MYSELF DUCKING DOWN TO TRY AND SEE OUT THE WINDOW BUT THAT DOES NOT HELP. I CANNOT DRIVE THE VEHICLE AT NIGHT IT IS VERY DISTRACTING AND DANGEROUS. IT HAS SEVERELY IMPACTED MY CHILDREN'S LIFESTYLE AS WE CANNOT GO OUT AS THE DARK ROADS IN NEW JERSEY ARE EVEN MORE DANGEROUS WITH THE HEADLIGHTS NOT WORKING PROPERLY.
Corrective Action:
THE HEADLIGHTS ARE DANGEROUS! THERE IS A DARK SHADOW LINE DIRECTLY IN THE SIGHT LINE OF THE DRIVER THROUGH THE ENTIRE WINDSHIELD THAT I FIND MYSELF DUCKING DOWN TO TRY AND SEE OUT THE WINDOW BUT THAT DOES NOT HELP. I CANNOT DRIVE THE VEHICLE AT NIGHT IT IS VERY DISTRACTING AND DANGEROUS. IT HAS SEVERELY IMPACTED MY CHILDREN'S LIFESTYLE AS WE CANNOT GO OUT AS THE DARK ROADS IN NEW JERSEY ARE EVEN MORE DANGEROUS WITH THE HEADLIGHTS NOT WORKING PROPERLY.
Additional Notes:
THE HEADLIGHTS ARE DANGEROUS! THERE IS A DARK SHADOW LINE DIRECTLY IN THE SIGHT LINE OF THE DRIVER THROUGH THE ENTIRE WINDSHIELD THAT I FIND MYSELF DUCKING DOWN TO TRY AND SEE OUT THE WINDOW BUT THAT DOES NOT HELP. I CANNOT DRIVE THE VEHICLE AT NIGHT IT IS VERY DISTRACTING AND DANGEROUS. IT HAS SEVERELY IMPACTED MY CHILDREN'S LIFESTYLE AS WE CANNOT GO OUT AS THE DARK ROADS IN NEW JERSEY ARE EVEN MORE DANGEROUS WITH THE HEADLIGHTS NOT WORKING PROPERLY.
Mfg Campaign: 11154503
Recall Date: Nov 28, 2018
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
OUR 2017 KIA SORENTO V6 WITH MILEAGE OF 54,882, UNDERWENT A MULTI-POINT INSPECTION ON MON., 10/08/2018 AT LUTHER KIA OF BLOOMINGTON AND WAS TECH DRIVEN FOR 2 WKS IN AN EFFORT TO DUPLICATE THE UNINTENDED, UNEXPECTED AND UNCONTROLLED ACCELERATION OF MY VEHICLE. UNFORTUNATELY, THEY WERE UNABLE TO VERIFY THE PROBLEM. THEY WERE APOLOGETIC IN BEING UNABLE TO DUPLICATE THE PROBLEM AND RECOMMEND WE COME BACK IF THE ISSUE RE-OCCURRED. THE SERVICE MANAGER ALSO SUGGESTED WE NOT USE OUR GPS HUM LOCATOR UNIT/OBD READER WHICH CONNECTS INTO THE VEHICLE DIAGNOSTIC PORT. WE AGREED AND DID NOT RECONNECT IT. FIVE WEEKS LATER, THIS AFTERNOON, TUESDAY, NOV 13, 2018 AT 3:30 PM AT THE CORNER OF 36 & WHITE BEAR AVE AT A RED LIGHT, I ONCE AGAIN EXPERIENCED SUDDEN HIGH POWER ACCELERATION. MILEAGE ON THE VEHICLE IS 56,574 MILES. I WAS DRIVING ON HWY 36 E AND EXITED THE WHITE BEAR AVE EXIT. I APPLIED THE BRAKE AT THE RED TRAFFIC SIGNAL . THE VEHICLE WAS AT A STANDSTILL. WHEN THE LIGHT TURNED GREEN, I SLOWLY ACCELERATED AND AS I WAS TURNING RIGHT ONTO WHITE BEAR AVE, I COULD FEEL THE GEARS SHIFTING AND THE VIBRATION CAME UP THROUGH MY FOOT. I SPOKE OUTLOUD, THE CAR IS GOING TO DO IT AGAIN. THEN THE MOTOR TOOK OFF ?A HIGH REVVING -RACING?. I PUT MY FOOT ON THE BRAKE HEAVILY AND THE CAR CONTINUED REVVING UP. I PUT THE VEHICLE IN PARK AND IT DIDN'T CHANGE ANYTHING. IT CONTINUED AN UNCONTROLLED HIGH POWER ACCELERATION. I TURNED THE IGNITION OFF AS IT IS THE ONLY THING THAT ? STOPS IT! I RESTARTED THE CAR AND CONTINUED HOME WITHOUT FURTHER INCIDENT. IT IS FRUSTRATING. THIS IS THE 5TH TIME THIS HAS HAPPENED AND EACH TIME THE SAME PASSENGER WAS IN THE CAR AND CAN VERIFY THIS SUDDEN HIGH POWER ACCELERATION. I AM WRITING BECAUSE I THINK IT IS IMPORTANT TO REPORT THIS PROBLEM TO YOU. *TR
Corrective Action:
OUR 2017 KIA SORENTO V6 WITH MILEAGE OF 54,882, UNDERWENT A MULTI-POINT INSPECTION ON MON., 10/08/2018 AT LUTHER KIA OF BLOOMINGTON AND WAS TECH DRIVEN FOR 2 WKS IN AN EFFORT TO DUPLICATE THE UNINTENDED, UNEXPECTED AND UNCONTROLLED ACCELERATION OF MY VEHICLE. UNFORTUNATELY, THEY WERE UNABLE TO VERIFY THE PROBLEM. THEY WERE APOLOGETIC IN BEING UNABLE TO DUPLICATE THE PROBLEM AND RECOMMEND WE COME BACK IF THE ISSUE RE-OCCURRED. THE SERVICE MANAGER ALSO SUGGESTED WE NOT USE OUR GPS HUM LOCATOR UNIT/OBD READER WHICH CONNECTS INTO THE VEHICLE DIAGNOSTIC PORT. WE AGREED AND DID NOT RECONNECT IT. FIVE WEEKS LATER, THIS AFTERNOON, TUESDAY, NOV 13, 2018 AT 3:30 PM AT THE CORNER OF 36 & WHITE BEAR AVE AT A RED LIGHT, I ONCE AGAIN EXPERIENCED SUDDEN HIGH POWER ACCELERATION. MILEAGE ON THE VEHICLE IS 56,574 MILES. I WAS DRIVING ON HWY 36 E AND EXITED THE WHITE BEAR AVE EXIT. I APPLIED THE BRAKE AT THE RED TRAFFIC SIGNAL . THE VEHICLE WAS AT A STANDSTILL. WHEN THE LIGHT TURNED GREEN, I SLOWLY ACCELERATED AND AS I WAS TURNING RIGHT ONTO WHITE BEAR AVE, I COULD FEEL THE GEARS SHIFTING AND THE VIBRATION CAME UP THROUGH MY FOOT. I SPOKE OUTLOUD, THE CAR IS GOING TO DO IT AGAIN. THEN THE MOTOR TOOK OFF ?A HIGH REVVING -RACING?. I PUT MY FOOT ON THE BRAKE HEAVILY AND THE CAR CONTINUED REVVING UP. I PUT THE VEHICLE IN PARK AND IT DIDN'T CHANGE ANYTHING. IT CONTINUED AN UNCONTROLLED HIGH POWER ACCELERATION. I TURNED THE IGNITION OFF AS IT IS THE ONLY THING THAT ? STOPS IT! I RESTARTED THE CAR AND CONTINUED HOME WITHOUT FURTHER INCIDENT. IT IS FRUSTRATING. THIS IS THE 5TH TIME THIS HAS HAPPENED AND EACH TIME THE SAME PASSENGER WAS IN THE CAR AND CAN VERIFY THIS SUDDEN HIGH POWER ACCELERATION. I AM WRITING BECAUSE I THINK IT IS IMPORTANT TO REPORT THIS PROBLEM TO YOU. *TR
Additional Notes:
OUR 2017 KIA SORENTO V6 WITH MILEAGE OF 54,882, UNDERWENT A MULTI-POINT INSPECTION ON MON., 10/08/2018 AT LUTHER KIA OF BLOOMINGTON AND WAS TECH DRIVEN FOR 2 WKS IN AN EFFORT TO DUPLICATE THE UNINTENDED, UNEXPECTED AND UNCONTROLLED ACCELERATION OF MY VEHICLE. UNFORTUNATELY, THEY WERE UNABLE TO VERIFY THE PROBLEM. THEY WERE APOLOGETIC IN BEING UNABLE TO DUPLICATE THE PROBLEM AND RECOMMEND WE COME BACK IF THE ISSUE RE-OCCURRED. THE SERVICE MANAGER ALSO SUGGESTED WE NOT USE OUR GPS HUM LOCATOR UNIT/OBD READER WHICH CONNECTS INTO THE VEHICLE DIAGNOSTIC PORT. WE AGREED AND DID NOT RECONNECT IT. FIVE WEEKS LATER, THIS AFTERNOON, TUESDAY, NOV 13, 2018 AT 3:30 PM AT THE CORNER OF 36 & WHITE BEAR AVE AT A RED LIGHT, I ONCE AGAIN EXPERIENCED SUDDEN HIGH POWER ACCELERATION. MILEAGE ON THE VEHICLE IS 56,574 MILES. I WAS DRIVING ON HWY 36 E AND EXITED THE WHITE BEAR AVE EXIT. I APPLIED THE BRAKE AT THE RED TRAFFIC SIGNAL . THE VEHICLE WAS AT A STANDSTILL. WHEN THE LIGHT TURNED GREEN, I SLOWLY ACCELERATED AND AS I WAS TURNING RIGHT ONTO WHITE BEAR AVE, I COULD FEEL THE GEARS SHIFTING AND THE VIBRATION CAME UP THROUGH MY FOOT. I SPOKE OUTLOUD, THE CAR IS GOING TO DO IT AGAIN. THEN THE MOTOR TOOK OFF ?A HIGH REVVING -RACING?. I PUT MY FOOT ON THE BRAKE HEAVILY AND THE CAR CONTINUED REVVING UP. I PUT THE VEHICLE IN PARK AND IT DIDN'T CHANGE ANYTHING. IT CONTINUED AN UNCONTROLLED HIGH POWER ACCELERATION. I TURNED THE IGNITION OFF AS IT IS THE ONLY THING THAT ? STOPS IT! I RESTARTED THE CAR AND CONTINUED HOME WITHOUT FURTHER INCIDENT. IT IS FRUSTRATING. THIS IS THE 5TH TIME THIS HAS HAPPENED AND EACH TIME THE SAME PASSENGER WAS IN THE CAR AND CAN VERIFY THIS SUDDEN HIGH POWER ACCELERATION. I AM WRITING BECAUSE I THINK IT IS IMPORTANT TO REPORT THIS PROBLEM TO YOU. *TR
Mfg Campaign: 11151469
Recall Date: Nov 14, 2018
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS DRIVING MY 2017 KIA SORENTO ABOUT 30MPH EARLY TODAY GOING ABOUT 30MPH WHEN ALL OF A SUDDEN I HEARD A LOUD CLUNK FROM THE REAR END AND THE ENGINE, ALL LIGHTING, ELECTRICAL, POWER STEERING AND BRAKES JUST SHUT OFF. I WAS ABLE TO COAST TO A STOP PUT THE CAR IN PARK. I THEN RESTARTED IT AND IT WAS FINE. THE DEALER COULD FIND NOTHING WRONG WITH IT. THIS IS VERY DANGEROUS. WHAT HAPPENS IF I AM GOING 70 MPH AND THE CAR SHUTS DOWN LIKE THIS. SINCE THE DEALER COULD NOT DUPLICATE THE EVENT THERE IS NO SOLUTION.
Corrective Action:
I WAS DRIVING MY 2017 KIA SORENTO ABOUT 30MPH EARLY TODAY GOING ABOUT 30MPH WHEN ALL OF A SUDDEN I HEARD A LOUD CLUNK FROM THE REAR END AND THE ENGINE, ALL LIGHTING, ELECTRICAL, POWER STEERING AND BRAKES JUST SHUT OFF. I WAS ABLE TO COAST TO A STOP PUT THE CAR IN PARK. I THEN RESTARTED IT AND IT WAS FINE. THE DEALER COULD FIND NOTHING WRONG WITH IT. THIS IS VERY DANGEROUS. WHAT HAPPENS IF I AM GOING 70 MPH AND THE CAR SHUTS DOWN LIKE THIS. SINCE THE DEALER COULD NOT DUPLICATE THE EVENT THERE IS NO SOLUTION.
Additional Notes:
I WAS DRIVING MY 2017 KIA SORENTO ABOUT 30MPH EARLY TODAY GOING ABOUT 30MPH WHEN ALL OF A SUDDEN I HEARD A LOUD CLUNK FROM THE REAR END AND THE ENGINE, ALL LIGHTING, ELECTRICAL, POWER STEERING AND BRAKES JUST SHUT OFF. I WAS ABLE TO COAST TO A STOP PUT THE CAR IN PARK. I THEN RESTARTED IT AND IT WAS FINE. THE DEALER COULD FIND NOTHING WRONG WITH IT. THIS IS VERY DANGEROUS. WHAT HAPPENS IF I AM GOING 70 MPH AND THE CAR SHUTS DOWN LIKE THIS. SINCE THE DEALER COULD NOT DUPLICATE THE EVENT THERE IS NO SOLUTION.
Mfg Campaign: 11144444
Recall Date: Oct 31, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING MY 2017 KIA SORENTO ABOUT 30MPH EARLY TODAY GOING ABOUT 30MPH WHEN ALL OF A SUDDEN I HEARD A LOUD CLUNK FROM THE REAR END AND THE ENGINE, ALL LIGHTING, ELECTRICAL, POWER STEERING AND BRAKES JUST SHUT OFF. I WAS ABLE TO COAST TO A STOP PUT THE CAR IN PARK. I THEN RESTARTED IT AND IT WAS FINE. THE DEALER COULD FIND NOTHING WRONG WITH IT. THIS IS VERY DANGEROUS. WHAT HAPPENS IF I AM GOING 70 MPH AND THE CAR SHUTS DOWN LIKE THIS. SINCE THE DEALER COULD NOT DUPLICATE THE EVENT THERE IS NO SOLUTION.
Corrective Action:
I WAS DRIVING MY 2017 KIA SORENTO ABOUT 30MPH EARLY TODAY GOING ABOUT 30MPH WHEN ALL OF A SUDDEN I HEARD A LOUD CLUNK FROM THE REAR END AND THE ENGINE, ALL LIGHTING, ELECTRICAL, POWER STEERING AND BRAKES JUST SHUT OFF. I WAS ABLE TO COAST TO A STOP PUT THE CAR IN PARK. I THEN RESTARTED IT AND IT WAS FINE. THE DEALER COULD FIND NOTHING WRONG WITH IT. THIS IS VERY DANGEROUS. WHAT HAPPENS IF I AM GOING 70 MPH AND THE CAR SHUTS DOWN LIKE THIS. SINCE THE DEALER COULD NOT DUPLICATE THE EVENT THERE IS NO SOLUTION.
Additional Notes:
I WAS DRIVING MY 2017 KIA SORENTO ABOUT 30MPH EARLY TODAY GOING ABOUT 30MPH WHEN ALL OF A SUDDEN I HEARD A LOUD CLUNK FROM THE REAR END AND THE ENGINE, ALL LIGHTING, ELECTRICAL, POWER STEERING AND BRAKES JUST SHUT OFF. I WAS ABLE TO COAST TO A STOP PUT THE CAR IN PARK. I THEN RESTARTED IT AND IT WAS FINE. THE DEALER COULD FIND NOTHING WRONG WITH IT. THIS IS VERY DANGEROUS. WHAT HAPPENS IF I AM GOING 70 MPH AND THE CAR SHUTS DOWN LIKE THIS. SINCE THE DEALER COULD NOT DUPLICATE THE EVENT THERE IS NO SOLUTION.
Mfg Campaign: 11144444
Recall Date: Oct 31, 2018
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I WAS DRIVING MY 2017 KIA SORENTO ABOUT 30MPH EARLY TODAY GOING ABOUT 30MPH WHEN ALL OF A SUDDEN I HEARD A LOUD CLUNK FROM THE REAR END AND THE ENGINE, ALL LIGHTING, ELECTRICAL, POWER STEERING AND BRAKES JUST SHUT OFF. I WAS ABLE TO COAST TO A STOP PUT THE CAR IN PARK. I THEN RESTARTED IT AND IT WAS FINE. THE DEALER COULD FIND NOTHING WRONG WITH IT. THIS IS VERY DANGEROUS. WHAT HAPPENS IF I AM GOING 70 MPH AND THE CAR SHUTS DOWN LIKE THIS. SINCE THE DEALER COULD NOT DUPLICATE THE EVENT THERE IS NO SOLUTION.
Corrective Action:
I WAS DRIVING MY 2017 KIA SORENTO ABOUT 30MPH EARLY TODAY GOING ABOUT 30MPH WHEN ALL OF A SUDDEN I HEARD A LOUD CLUNK FROM THE REAR END AND THE ENGINE, ALL LIGHTING, ELECTRICAL, POWER STEERING AND BRAKES JUST SHUT OFF. I WAS ABLE TO COAST TO A STOP PUT THE CAR IN PARK. I THEN RESTARTED IT AND IT WAS FINE. THE DEALER COULD FIND NOTHING WRONG WITH IT. THIS IS VERY DANGEROUS. WHAT HAPPENS IF I AM GOING 70 MPH AND THE CAR SHUTS DOWN LIKE THIS. SINCE THE DEALER COULD NOT DUPLICATE THE EVENT THERE IS NO SOLUTION.
Additional Notes:
I WAS DRIVING MY 2017 KIA SORENTO ABOUT 30MPH EARLY TODAY GOING ABOUT 30MPH WHEN ALL OF A SUDDEN I HEARD A LOUD CLUNK FROM THE REAR END AND THE ENGINE, ALL LIGHTING, ELECTRICAL, POWER STEERING AND BRAKES JUST SHUT OFF. I WAS ABLE TO COAST TO A STOP PUT THE CAR IN PARK. I THEN RESTARTED IT AND IT WAS FINE. THE DEALER COULD FIND NOTHING WRONG WITH IT. THIS IS VERY DANGEROUS. WHAT HAPPENS IF I AM GOING 70 MPH AND THE CAR SHUTS DOWN LIKE THIS. SINCE THE DEALER COULD NOT DUPLICATE THE EVENT THERE IS NO SOLUTION.
Mfg Campaign: 11144444
Recall Date: Oct 31, 2018
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WHILE DRIVING AT NIGHT WITH HEADLIGHTS IN AUTO POSITION, LIGHTS WILL RANDOMLY TURN OFF FOR SECONDS BEFORE TURNING BACK ON. WHEN THIS HAPPENS, YOU CAN SEE THE CHANGE ON THE DASHBOARD ALMOST LIKE IT WAS MANUALLY BEING TURNED OFF, BUT IT WAS NOT BEING TOUCHED. THIS HAS HAPPENED 4 TIMES IN ONE MONTH. SO FAR THE DEALER HAS NOT BEEN ABLE TO REPLICATE THIS ISSUE. IT IS AT THE DEALER NOW FOR THE SECOND TIME.
Corrective Action:
WHILE DRIVING AT NIGHT WITH HEADLIGHTS IN AUTO POSITION, LIGHTS WILL RANDOMLY TURN OFF FOR SECONDS BEFORE TURNING BACK ON. WHEN THIS HAPPENS, YOU CAN SEE THE CHANGE ON THE DASHBOARD ALMOST LIKE IT WAS MANUALLY BEING TURNED OFF, BUT IT WAS NOT BEING TOUCHED. THIS HAS HAPPENED 4 TIMES IN ONE MONTH. SO FAR THE DEALER HAS NOT BEEN ABLE TO REPLICATE THIS ISSUE. IT IS AT THE DEALER NOW FOR THE SECOND TIME.
Additional Notes:
WHILE DRIVING AT NIGHT WITH HEADLIGHTS IN AUTO POSITION, LIGHTS WILL RANDOMLY TURN OFF FOR SECONDS BEFORE TURNING BACK ON. WHEN THIS HAPPENS, YOU CAN SEE THE CHANGE ON THE DASHBOARD ALMOST LIKE IT WAS MANUALLY BEING TURNED OFF, BUT IT WAS NOT BEING TOUCHED. THIS HAS HAPPENED 4 TIMES IN ONE MONTH. SO FAR THE DEALER HAS NOT BEEN ABLE TO REPLICATE THIS ISSUE. IT IS AT THE DEALER NOW FOR THE SECOND TIME.
Mfg Campaign: 11140745
Recall Date: Oct 16, 2018
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING DOWN THE HIGHWAY, SUNNY DAY TODAY. I HAD MY 6 MONTH OLD BABY IN HIS CAR SEAT, WHEN I HEARD A HUGE EXPLOSION. AT FIRST I DIDN'T KNOW WHAT HAPPENED. I LOOKED UP AND THE SUNROOF HAD EXPLODED. IT SOUNDED LIKE WHEN GLASS IS PUT INTO A FIRE THEN EXPLODES. MY SON WAS COVERED IN TINY PIECES OF GLASS. I LOOKED ONLINE AND DISCOVERED THIS HAS HAPPEN TO AROUND 150 OTHER DRIVERS SINCE 2012, BUT KIA HAS ISSUED NO RECALL OR WARNED ITS DRIVERS. THE EXPLOSION ALONE WAS ENOUGH TO CAUSE AN ACCIDENT, AND MY SON COULD HAVE BEEN SERIOUSLY INJURED. I HOPE KIA WILL TAKE RESPONSIBILITY SO NOTHING LIKE THIS HAPPENS TO ANYONE ELSE.
Corrective Action:
I WAS DRIVING DOWN THE HIGHWAY, SUNNY DAY TODAY. I HAD MY 6 MONTH OLD BABY IN HIS CAR SEAT, WHEN I HEARD A HUGE EXPLOSION. AT FIRST I DIDN'T KNOW WHAT HAPPENED. I LOOKED UP AND THE SUNROOF HAD EXPLODED. IT SOUNDED LIKE WHEN GLASS IS PUT INTO A FIRE THEN EXPLODES. MY SON WAS COVERED IN TINY PIECES OF GLASS. I LOOKED ONLINE AND DISCOVERED THIS HAS HAPPEN TO AROUND 150 OTHER DRIVERS SINCE 2012, BUT KIA HAS ISSUED NO RECALL OR WARNED ITS DRIVERS. THE EXPLOSION ALONE WAS ENOUGH TO CAUSE AN ACCIDENT, AND MY SON COULD HAVE BEEN SERIOUSLY INJURED. I HOPE KIA WILL TAKE RESPONSIBILITY SO NOTHING LIKE THIS HAPPENS TO ANYONE ELSE.
Additional Notes:
I WAS DRIVING DOWN THE HIGHWAY, SUNNY DAY TODAY. I HAD MY 6 MONTH OLD BABY IN HIS CAR SEAT, WHEN I HEARD A HUGE EXPLOSION. AT FIRST I DIDN'T KNOW WHAT HAPPENED. I LOOKED UP AND THE SUNROOF HAD EXPLODED. IT SOUNDED LIKE WHEN GLASS IS PUT INTO A FIRE THEN EXPLODES. MY SON WAS COVERED IN TINY PIECES OF GLASS. I LOOKED ONLINE AND DISCOVERED THIS HAS HAPPEN TO AROUND 150 OTHER DRIVERS SINCE 2012, BUT KIA HAS ISSUED NO RECALL OR WARNED ITS DRIVERS. THE EXPLOSION ALONE WAS ENOUGH TO CAUSE AN ACCIDENT, AND MY SON COULD HAVE BEEN SERIOUSLY INJURED. I HOPE KIA WILL TAKE RESPONSIBILITY SO NOTHING LIKE THIS HAPPENS TO ANYONE ELSE.
Mfg Campaign: 11140024
Recall Date: Oct 12, 2018
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KIA SORENTO WITH A TRAILER IN TOW. THE CONTACT STATED THAT THE BRAKE LIGHT ON THE TRAILER REMAINED ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO KIA FORT WALTON BEACH (LOCATED AT 343 MIRACLE STRIP PARKWAY, FORT WALTON BEACH, FL 32548, (850) 275-2206), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V862000 (TRAILER HITCHES, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 12835928. THE APPROXIMATE FAILURE MILEAGE WAS 68,100.
Corrective Action:
TL* THE CONTACT OWNS A 2017 KIA SORENTO WITH A TRAILER IN TOW. THE CONTACT STATED THAT THE BRAKE LIGHT ON THE TRAILER REMAINED ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO KIA FORT WALTON BEACH (LOCATED AT 343 MIRACLE STRIP PARKWAY, FORT WALTON BEACH, FL 32548, (850) 275-2206), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V862000 (TRAILER HITCHES, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 12835928. THE APPROXIMATE FAILURE MILEAGE WAS 68,100.
Additional Notes:
TL* THE CONTACT OWNS A 2017 KIA SORENTO WITH A TRAILER IN TOW. THE CONTACT STATED THAT THE BRAKE LIGHT ON THE TRAILER REMAINED ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO KIA FORT WALTON BEACH (LOCATED AT 343 MIRACLE STRIP PARKWAY, FORT WALTON BEACH, FL 32548, (850) 275-2206), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V862000 (TRAILER HITCHES, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 12835928. THE APPROXIMATE FAILURE MILEAGE WAS 68,100.
Mfg Campaign: 11139745
Recall Date: Oct 11, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE WAS SLOWED TO A STOP FOR A TRAFFIC SIGNAL. THE VEHICLE THEN LUNGED FORWARD IN UNINTENDED ACCELERATION REQUIRING MAXIMUM BREAK PRESSURE TO STOP THE VEHICLE. THE ENGINE WAS ACCELERATING SO THE VEHICLE WAS SHIFTED INTO PARK AND TURNED OFF. WAITED 30 SECONDS AND RESTARTED THE ENGINE WITH NO FURTHER PROBLEMS.
Corrective Action:
VEHICLE WAS SLOWED TO A STOP FOR A TRAFFIC SIGNAL. THE VEHICLE THEN LUNGED FORWARD IN UNINTENDED ACCELERATION REQUIRING MAXIMUM BREAK PRESSURE TO STOP THE VEHICLE. THE ENGINE WAS ACCELERATING SO THE VEHICLE WAS SHIFTED INTO PARK AND TURNED OFF. WAITED 30 SECONDS AND RESTARTED THE ENGINE WITH NO FURTHER PROBLEMS.
Additional Notes:
VEHICLE WAS SLOWED TO A STOP FOR A TRAFFIC SIGNAL. THE VEHICLE THEN LUNGED FORWARD IN UNINTENDED ACCELERATION REQUIRING MAXIMUM BREAK PRESSURE TO STOP THE VEHICLE. THE ENGINE WAS ACCELERATING SO THE VEHICLE WAS SHIFTED INTO PARK AND TURNED OFF. WAITED 30 SECONDS AND RESTARTED THE ENGINE WITH NO FURTHER PROBLEMS.
Mfg Campaign: 11138993
Recall Date: Oct 8, 2018
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING AT NIGHT WITH LIGHTS IN THE "AUTOMATIC" POSITION, THE HEADLIGHTS WILL RANDOMLY SWITCH TO PARKING LIGHTS AS INDICATED ON THE DASHBOARD DISPLAY AND BASED ON WHAT I CAN SEE OUT THE WINDSHIELD. AFTER 5 TO 10 SECONDS THE LIGHTS WILL TURN BACK ON AS INDICATED BY THE DASHBOARD DISPLAY AND WHAT I CAN SEE. THE PROBLEM IS MOST COMMON AT HIGHWAY SPEEDS BUT HAS OCCURRED ON CITY STREETS AS WELL. IT USUALLY OCCURS WITHIN THE FIRST 10 MINUTES OF DRIVING. IF THE HEADLIGHT CONTROL SWITCH IS TURNED MANUALLY TO THE "ON" POSITION, THE LIGHTS WILL FUNCTION CORRECTLY.
Corrective Action:
WHILE DRIVING AT NIGHT WITH LIGHTS IN THE "AUTOMATIC" POSITION, THE HEADLIGHTS WILL RANDOMLY SWITCH TO PARKING LIGHTS AS INDICATED ON THE DASHBOARD DISPLAY AND BASED ON WHAT I CAN SEE OUT THE WINDSHIELD. AFTER 5 TO 10 SECONDS THE LIGHTS WILL TURN BACK ON AS INDICATED BY THE DASHBOARD DISPLAY AND WHAT I CAN SEE. THE PROBLEM IS MOST COMMON AT HIGHWAY SPEEDS BUT HAS OCCURRED ON CITY STREETS AS WELL. IT USUALLY OCCURS WITHIN THE FIRST 10 MINUTES OF DRIVING. IF THE HEADLIGHT CONTROL SWITCH IS TURNED MANUALLY TO THE "ON" POSITION, THE LIGHTS WILL FUNCTION CORRECTLY.
Additional Notes:
WHILE DRIVING AT NIGHT WITH LIGHTS IN THE "AUTOMATIC" POSITION, THE HEADLIGHTS WILL RANDOMLY SWITCH TO PARKING LIGHTS AS INDICATED ON THE DASHBOARD DISPLAY AND BASED ON WHAT I CAN SEE OUT THE WINDSHIELD. AFTER 5 TO 10 SECONDS THE LIGHTS WILL TURN BACK ON AS INDICATED BY THE DASHBOARD DISPLAY AND WHAT I CAN SEE. THE PROBLEM IS MOST COMMON AT HIGHWAY SPEEDS BUT HAS OCCURRED ON CITY STREETS AS WELL. IT USUALLY OCCURS WITHIN THE FIRST 10 MINUTES OF DRIVING. IF THE HEADLIGHT CONTROL SWITCH IS TURNED MANUALLY TO THE "ON" POSITION, THE LIGHTS WILL FUNCTION CORRECTLY.
Mfg Campaign: 11132008
Recall Date: Sep 27, 2018
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE ELECTRIC PARKING BRAKE AND AUTONOMOUS FUNCTION WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT SHIFTED THE GEAR INTO NEUTRAL AND THE VEHICLE REGAINED NORMAL FUNCTION. THE CONTACT TOOK THE VEHICLE TO BEYER KIA (1125 WEST BROAD STREET, FALLS CHURCH, VIRGINIA 22046, 703-349-0806) WHERE IT WAS DIAGNOSED THAT THE INHIBITOR SWITCH CAUSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND MENTIONED AN UNKNOWN TECHNICAL SERVICE BULLETIN REGARDING THE INHIBITOR SWITCH. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 3,532. *TT CONSUMER STATED THERE WAS NO GEAR INDICATOR, EPB LIGHT, AEB ICON LIGHT, ORANGE SAFETY TRIANGLE, CHECK AEB SYSTEM, CHECK BSD SYSTEM, AND THE VEHICLE AUTO TRAN WAS SHIFTING CRITICALLY WHEN CONSUMER GOT TO A RED LIGHT, GEAR WAS STUCK IN PARK. UPDATED 11/27/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE ELECTRIC PARKING BRAKE AND AUTONOMOUS FUNCTION WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT SHIFTED THE GEAR INTO NEUTRAL AND THE VEHICLE REGAINED NORMAL FUNCTION. THE CONTACT TOOK THE VEHICLE TO BEYER KIA (1125 WEST BROAD STREET, FALLS CHURCH, VIRGINIA 22046, 703-349-0806) WHERE IT WAS DIAGNOSED THAT THE INHIBITOR SWITCH CAUSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND MENTIONED AN UNKNOWN TECHNICAL SERVICE BULLETIN REGARDING THE INHIBITOR SWITCH. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 3,532. *TT CONSUMER STATED THERE WAS NO GEAR INDICATOR, EPB LIGHT, AEB ICON LIGHT, ORANGE SAFETY TRIANGLE, CHECK AEB SYSTEM, CHECK BSD SYSTEM, AND THE VEHICLE AUTO TRAN WAS SHIFTING CRITICALLY WHEN CONSUMER GOT TO A RED LIGHT, GEAR WAS STUCK IN PARK. UPDATED 11/27/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE ELECTRIC PARKING BRAKE AND AUTONOMOUS FUNCTION WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT SHIFTED THE GEAR INTO NEUTRAL AND THE VEHICLE REGAINED NORMAL FUNCTION. THE CONTACT TOOK THE VEHICLE TO BEYER KIA (1125 WEST BROAD STREET, FALLS CHURCH, VIRGINIA 22046, 703-349-0806) WHERE IT WAS DIAGNOSED THAT THE INHIBITOR SWITCH CAUSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND MENTIONED AN UNKNOWN TECHNICAL SERVICE BULLETIN REGARDING THE INHIBITOR SWITCH. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 3,532. *TT CONSUMER STATED THERE WAS NO GEAR INDICATOR, EPB LIGHT, AEB ICON LIGHT, ORANGE SAFETY TRIANGLE, CHECK AEB SYSTEM, CHECK BSD SYSTEM, AND THE VEHICLE AUTO TRAN WAS SHIFTING CRITICALLY WHEN CONSUMER GOT TO A RED LIGHT, GEAR WAS STUCK IN PARK. UPDATED 11/27/18*JB
Mfg Campaign: 11130223
Recall Date: Sep 18, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THERE HAS BEEN TWO OCCASIONS IN WHICH THE CAR TURN OFF. LUCKY IT HAS BEEN WHILE THE CAR WAS PARK. ONE OF THE OCCASION WE HAD JUST PULL OVER WHEN SUDDENLY THE CAR TURN OFF. I FIND THAT UNUSUAL SINCE THIS IS A NEW CAR AND IT SHOULD BE HAPPENING. HAS THERE BEEN ANY OTHER COMPLAINTS ABOUT THIS MODEL? I WOULDN'T WANT THIS TO HAPPEN TO ME WHILE DRIVING.
Corrective Action:
THERE HAS BEEN TWO OCCASIONS IN WHICH THE CAR TURN OFF. LUCKY IT HAS BEEN WHILE THE CAR WAS PARK. ONE OF THE OCCASION WE HAD JUST PULL OVER WHEN SUDDENLY THE CAR TURN OFF. I FIND THAT UNUSUAL SINCE THIS IS A NEW CAR AND IT SHOULD BE HAPPENING. HAS THERE BEEN ANY OTHER COMPLAINTS ABOUT THIS MODEL? I WOULDN'T WANT THIS TO HAPPEN TO ME WHILE DRIVING.
Additional Notes:
THERE HAS BEEN TWO OCCASIONS IN WHICH THE CAR TURN OFF. LUCKY IT HAS BEEN WHILE THE CAR WAS PARK. ONE OF THE OCCASION WE HAD JUST PULL OVER WHEN SUDDENLY THE CAR TURN OFF. I FIND THAT UNUSUAL SINCE THIS IS A NEW CAR AND IT SHOULD BE HAPPENING. HAS THERE BEEN ANY OTHER COMPLAINTS ABOUT THIS MODEL? I WOULDN'T WANT THIS TO HAPPEN TO ME WHILE DRIVING.
Mfg Campaign: 11124354
Recall Date: Sep 4, 2018
Kia America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
AFTER USING CRUISE CONTROL FOR APPROX. 4 HOURS, THE COMPUTER IN OUR CAR SUDDENLY SHUT OFF THE CRUISE CONTROL ON ITS OWN AND THE PARKING BREAK LIGHT ILLUMINATED ON OUR DASH PANEL. BRAKE HOWEVER WAS NOT ENGAGED. ANOTHER AMBER COLORED WARNING LIGHT WAS ILLUMINATED BUT I CAN'T RECALL WHAT IT SAID. WE PULLED OVER, TURNED CAR OFF AND WHEN WE STARTED IT BACK UP, THE BRAKE LIGHT WAS NO LONGER ON AND WE WERE ABLE TO RESUME USING CRUISE CONTROL. THERE WAS A PREVIOUS INCIDENT WHERE THE CRUISE CONTROL DEACTIVATED ITSELF WHILE DRIVING BUT NOT SUDDEN STOPS INITIATED IT OR WARNING LIGHTS CAME ON WHEN THIS HAPPENED.
Corrective Action:
AFTER USING CRUISE CONTROL FOR APPROX. 4 HOURS, THE COMPUTER IN OUR CAR SUDDENLY SHUT OFF THE CRUISE CONTROL ON ITS OWN AND THE PARKING BREAK LIGHT ILLUMINATED ON OUR DASH PANEL. BRAKE HOWEVER WAS NOT ENGAGED. ANOTHER AMBER COLORED WARNING LIGHT WAS ILLUMINATED BUT I CAN'T RECALL WHAT IT SAID. WE PULLED OVER, TURNED CAR OFF AND WHEN WE STARTED IT BACK UP, THE BRAKE LIGHT WAS NO LONGER ON AND WE WERE ABLE TO RESUME USING CRUISE CONTROL. THERE WAS A PREVIOUS INCIDENT WHERE THE CRUISE CONTROL DEACTIVATED ITSELF WHILE DRIVING BUT NOT SUDDEN STOPS INITIATED IT OR WARNING LIGHTS CAME ON WHEN THIS HAPPENED.
Additional Notes:
AFTER USING CRUISE CONTROL FOR APPROX. 4 HOURS, THE COMPUTER IN OUR CAR SUDDENLY SHUT OFF THE CRUISE CONTROL ON ITS OWN AND THE PARKING BREAK LIGHT ILLUMINATED ON OUR DASH PANEL. BRAKE HOWEVER WAS NOT ENGAGED. ANOTHER AMBER COLORED WARNING LIGHT WAS ILLUMINATED BUT I CAN'T RECALL WHAT IT SAID. WE PULLED OVER, TURNED CAR OFF AND WHEN WE STARTED IT BACK UP, THE BRAKE LIGHT WAS NO LONGER ON AND WE WERE ABLE TO RESUME USING CRUISE CONTROL. THERE WAS A PREVIOUS INCIDENT WHERE THE CRUISE CONTROL DEACTIVATED ITSELF WHILE DRIVING BUT NOT SUDDEN STOPS INITIATED IT OR WARNING LIGHTS CAME ON WHEN THIS HAPPENED.
Mfg Campaign: 11114948
Recall Date: Jul 31, 2018
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AFTER USING CRUISE CONTROL FOR APPROX. 4 HOURS, THE COMPUTER IN OUR CAR SUDDENLY SHUT OFF THE CRUISE CONTROL ON ITS OWN AND THE PARKING BREAK LIGHT ILLUMINATED ON OUR DASH PANEL. BRAKE HOWEVER WAS NOT ENGAGED. ANOTHER AMBER COLORED WARNING LIGHT WAS ILLUMINATED BUT I CAN'T RECALL WHAT IT SAID. WE PULLED OVER, TURNED CAR OFF AND WHEN WE STARTED IT BACK UP, THE BRAKE LIGHT WAS NO LONGER ON AND WE WERE ABLE TO RESUME USING CRUISE CONTROL. THERE WAS A PREVIOUS INCIDENT WHERE THE CRUISE CONTROL DEACTIVATED ITSELF WHILE DRIVING BUT NOT SUDDEN STOPS INITIATED IT OR WARNING LIGHTS CAME ON WHEN THIS HAPPENED.
Corrective Action:
AFTER USING CRUISE CONTROL FOR APPROX. 4 HOURS, THE COMPUTER IN OUR CAR SUDDENLY SHUT OFF THE CRUISE CONTROL ON ITS OWN AND THE PARKING BREAK LIGHT ILLUMINATED ON OUR DASH PANEL. BRAKE HOWEVER WAS NOT ENGAGED. ANOTHER AMBER COLORED WARNING LIGHT WAS ILLUMINATED BUT I CAN'T RECALL WHAT IT SAID. WE PULLED OVER, TURNED CAR OFF AND WHEN WE STARTED IT BACK UP, THE BRAKE LIGHT WAS NO LONGER ON AND WE WERE ABLE TO RESUME USING CRUISE CONTROL. THERE WAS A PREVIOUS INCIDENT WHERE THE CRUISE CONTROL DEACTIVATED ITSELF WHILE DRIVING BUT NOT SUDDEN STOPS INITIATED IT OR WARNING LIGHTS CAME ON WHEN THIS HAPPENED.
Additional Notes:
AFTER USING CRUISE CONTROL FOR APPROX. 4 HOURS, THE COMPUTER IN OUR CAR SUDDENLY SHUT OFF THE CRUISE CONTROL ON ITS OWN AND THE PARKING BREAK LIGHT ILLUMINATED ON OUR DASH PANEL. BRAKE HOWEVER WAS NOT ENGAGED. ANOTHER AMBER COLORED WARNING LIGHT WAS ILLUMINATED BUT I CAN'T RECALL WHAT IT SAID. WE PULLED OVER, TURNED CAR OFF AND WHEN WE STARTED IT BACK UP, THE BRAKE LIGHT WAS NO LONGER ON AND WE WERE ABLE TO RESUME USING CRUISE CONTROL. THERE WAS A PREVIOUS INCIDENT WHERE THE CRUISE CONTROL DEACTIVATED ITSELF WHILE DRIVING BUT NOT SUDDEN STOPS INITIATED IT OR WARNING LIGHTS CAME ON WHEN THIS HAPPENED.
Mfg Campaign: 11114948
Recall Date: Jul 31, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I CRANKED MY CAR, PUT IT IN DRIVE, AND STARTED TO PULL OUT OF MY DRIVEWAY WHEN MY CAR SHOOK AND STALLED. ALL OF MY LIGHTS CAME ON. I THEN TRIED TO RESTART MY CAR BUT IT CONTINUED TO CRANK OVER WITHOUT STARTING. I GAVE IT A MINUTE AND TRIED IT AGAIN. THE CAR STARTED, I DROVE AWAY, STOPPED AT THE STOP SIGN, AND THE CAR STALLED AGAIN. I CRANKED THE CAR AGAIN, PUT IT IN REVERSE, IT CHUGGED BACKWARDS, AND THEN STALLED ONCE I GOT BACK INTO MY DRIVEWAY. I LET IT SIT FOR 5 MINUTES, CRANKED IT AGAIN, THEN IT WAS FINE.
Corrective Action:
I CRANKED MY CAR, PUT IT IN DRIVE, AND STARTED TO PULL OUT OF MY DRIVEWAY WHEN MY CAR SHOOK AND STALLED. ALL OF MY LIGHTS CAME ON. I THEN TRIED TO RESTART MY CAR BUT IT CONTINUED TO CRANK OVER WITHOUT STARTING. I GAVE IT A MINUTE AND TRIED IT AGAIN. THE CAR STARTED, I DROVE AWAY, STOPPED AT THE STOP SIGN, AND THE CAR STALLED AGAIN. I CRANKED THE CAR AGAIN, PUT IT IN REVERSE, IT CHUGGED BACKWARDS, AND THEN STALLED ONCE I GOT BACK INTO MY DRIVEWAY. I LET IT SIT FOR 5 MINUTES, CRANKED IT AGAIN, THEN IT WAS FINE.
Additional Notes:
I CRANKED MY CAR, PUT IT IN DRIVE, AND STARTED TO PULL OUT OF MY DRIVEWAY WHEN MY CAR SHOOK AND STALLED. ALL OF MY LIGHTS CAME ON. I THEN TRIED TO RESTART MY CAR BUT IT CONTINUED TO CRANK OVER WITHOUT STARTING. I GAVE IT A MINUTE AND TRIED IT AGAIN. THE CAR STARTED, I DROVE AWAY, STOPPED AT THE STOP SIGN, AND THE CAR STALLED AGAIN. I CRANKED THE CAR AGAIN, PUT IT IN REVERSE, IT CHUGGED BACKWARDS, AND THEN STALLED ONCE I GOT BACK INTO MY DRIVEWAY. I LET IT SIT FOR 5 MINUTES, CRANKED IT AGAIN, THEN IT WAS FINE.
Mfg Campaign: 11115026
Recall Date: Jul 31, 2018
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I CRANKED MY CAR, PUT IT IN DRIVE, AND STARTED TO PULL OUT OF MY DRIVEWAY WHEN MY CAR SHOOK AND STALLED. ALL OF MY LIGHTS CAME ON. I THEN TRIED TO RESTART MY CAR BUT IT CONTINUED TO CRANK OVER WITHOUT STARTING. I GAVE IT A MINUTE AND TRIED IT AGAIN. THE CAR STARTED, I DROVE AWAY, STOPPED AT THE STOP SIGN, AND THE CAR STALLED AGAIN. I CRANKED THE CAR AGAIN, PUT IT IN REVERSE, IT CHUGGED BACKWARDS, AND THEN STALLED ONCE I GOT BACK INTO MY DRIVEWAY. I LET IT SIT FOR 5 MINUTES, CRANKED IT AGAIN, THEN IT WAS FINE.
Corrective Action:
I CRANKED MY CAR, PUT IT IN DRIVE, AND STARTED TO PULL OUT OF MY DRIVEWAY WHEN MY CAR SHOOK AND STALLED. ALL OF MY LIGHTS CAME ON. I THEN TRIED TO RESTART MY CAR BUT IT CONTINUED TO CRANK OVER WITHOUT STARTING. I GAVE IT A MINUTE AND TRIED IT AGAIN. THE CAR STARTED, I DROVE AWAY, STOPPED AT THE STOP SIGN, AND THE CAR STALLED AGAIN. I CRANKED THE CAR AGAIN, PUT IT IN REVERSE, IT CHUGGED BACKWARDS, AND THEN STALLED ONCE I GOT BACK INTO MY DRIVEWAY. I LET IT SIT FOR 5 MINUTES, CRANKED IT AGAIN, THEN IT WAS FINE.
Additional Notes:
I CRANKED MY CAR, PUT IT IN DRIVE, AND STARTED TO PULL OUT OF MY DRIVEWAY WHEN MY CAR SHOOK AND STALLED. ALL OF MY LIGHTS CAME ON. I THEN TRIED TO RESTART MY CAR BUT IT CONTINUED TO CRANK OVER WITHOUT STARTING. I GAVE IT A MINUTE AND TRIED IT AGAIN. THE CAR STARTED, I DROVE AWAY, STOPPED AT THE STOP SIGN, AND THE CAR STALLED AGAIN. I CRANKED THE CAR AGAIN, PUT IT IN REVERSE, IT CHUGGED BACKWARDS, AND THEN STALLED ONCE I GOT BACK INTO MY DRIVEWAY. I LET IT SIT FOR 5 MINUTES, CRANKED IT AGAIN, THEN IT WAS FINE.
Mfg Campaign: 11115026
Recall Date: Jul 31, 2018
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE HEADLIGHTS TURN OFF DURING NIGHT-TIME DRIVING WITHOUT WARNING. THE DASHBOARD INDICATOR SHOWS THAT THE HEADLIGHTS ARE OFF. THIS HAS HAPPENED A TOTAL OF 6 TIMES WHEN THE LIGHTS ARE IN THE "AUTOMATIC" POSITION. THIS HAS HAPPENED AT HIGHWAY SPEED ON A COMPLETELY DARK ROAD, AT HIGHWAY SPEED ON A LIT HIGHWAY, IN PARKING LOTS, AND IN THE VILLAGE AT 30 MPH. WE ARE USING MANUAL HEADLIGHT MODE AT NIGHT UNTIL THE PROBLEM IS RESOLVED. THE CAUSE OF THE PROBLEM IS UNKNOWN.
Corrective Action:
THE HEADLIGHTS TURN OFF DURING NIGHT-TIME DRIVING WITHOUT WARNING. THE DASHBOARD INDICATOR SHOWS THAT THE HEADLIGHTS ARE OFF. THIS HAS HAPPENED A TOTAL OF 6 TIMES WHEN THE LIGHTS ARE IN THE "AUTOMATIC" POSITION. THIS HAS HAPPENED AT HIGHWAY SPEED ON A COMPLETELY DARK ROAD, AT HIGHWAY SPEED ON A LIT HIGHWAY, IN PARKING LOTS, AND IN THE VILLAGE AT 30 MPH. WE ARE USING MANUAL HEADLIGHT MODE AT NIGHT UNTIL THE PROBLEM IS RESOLVED. THE CAUSE OF THE PROBLEM IS UNKNOWN.
Additional Notes:
THE HEADLIGHTS TURN OFF DURING NIGHT-TIME DRIVING WITHOUT WARNING. THE DASHBOARD INDICATOR SHOWS THAT THE HEADLIGHTS ARE OFF. THIS HAS HAPPENED A TOTAL OF 6 TIMES WHEN THE LIGHTS ARE IN THE "AUTOMATIC" POSITION. THIS HAS HAPPENED AT HIGHWAY SPEED ON A COMPLETELY DARK ROAD, AT HIGHWAY SPEED ON A LIT HIGHWAY, IN PARKING LOTS, AND IN THE VILLAGE AT 30 MPH. WE ARE USING MANUAL HEADLIGHT MODE AT NIGHT UNTIL THE PROBLEM IS RESOLVED. THE CAUSE OF THE PROBLEM IS UNKNOWN.
Mfg Campaign: 11110962
Recall Date: Jul 12, 2018
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TAKATA RECALL THE REAR PASSENGER DOOR SHOWS AS "OPEN" ON THE DASH SCREEN EVEN WHEN THE VEHICLE IS OFF. THE DOOR IS CLOSED AND SHOWS AS OPEN WHEN DRIVING ELIMINATING IMPERATIVE ON-SCREEN NOTIFICATIONS.
Corrective Action:
TAKATA RECALL THE REAR PASSENGER DOOR SHOWS AS "OPEN" ON THE DASH SCREEN EVEN WHEN THE VEHICLE IS OFF. THE DOOR IS CLOSED AND SHOWS AS OPEN WHEN DRIVING ELIMINATING IMPERATIVE ON-SCREEN NOTIFICATIONS.
Additional Notes:
TAKATA RECALL THE REAR PASSENGER DOOR SHOWS AS "OPEN" ON THE DASH SCREEN EVEN WHEN THE VEHICLE IS OFF. THE DOOR IS CLOSED AND SHOWS AS OPEN WHEN DRIVING ELIMINATING IMPERATIVE ON-SCREEN NOTIFICATIONS.
Mfg Campaign: 11103569
Recall Date: Jun 23, 2018
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON MAY 9, 2018 I WAS DRIVING MY VEHICLE WHEN FOR NO REASON AT ALL THE AEB SYSTEM ALARM SOUNDED AND LOCKED UP ALL 4 WHEELS. THE ROADS WERE WET AND IT WAS RAINING LIGHTLY. I WAS TRAVELING APROX 40MPH AND WAS NOT BRAKING AT THE TIME. WHEN THIS HAPPENED I COULD NOT GET THEM TO RELEASE. I TRIED ACCELERATING WHICH ONLY REVVED THE ENGINE. I ALSO TRIED TAPPING THE BRAKES WHICH DID NOTHING. THIS RESULTED IN SOMEONE REAR ENDING ME. WHEN THE VEHICLE REAR ENDED ME THAT IS WHEN THE BRAKES RELEASED.I HAD THE VEHICLE TOWED TO THE DEALERSHIP WHERE I PURCHASED IT FROM. SINCE THEN THE DEALERSHIP HAS INSPECTED IT PER KIA'S INSTRUCTION AND KIA SENT AN ENGINEER OUT ON JUNE 7TH TO RETRIEVE THE DATE FROM THE EDR. I WAS TOLD BY AN INDIVIDUAL AT THE BODY SHOP FOR THE DEALERSHIP THAT THE EDR SHOWED NO INFORMATION AND THAT THE TECHS HAVE FOUND NOTHING WRONG WITH MY VEHICLE. I HAD BEEN IN COMMUNICATION WITH A MAN NAMED ALEX VILALPANDO FROM KIA USA PRIOR TO THEM SENDING SOMEONE OUT AND HAVE LEFT HIM SEVERAL MESSAGES TRYING TO FIND OUT WHAT IS WRONG WITH MY VEHICLE. I AM ALSO AWARE OF 2 TECHNICAL SERVICE BULLETINS REGARDING THE AEB SYSTEM BUT WAS TOLD BY THE AUTO BODY WORKER THAT THEY SAID THEY DID NOT APPLY TO WHAT HAPPENED. I AM SKEPTICAL TO TAKE THIS VEHICLE BACK FOR FEAR THAT IT WILL HAPPEN AGAIN. THERE IS NO POSSIBLE WAY THAT THE VEHICLES COMPUTER SYSTEM OR EDR SHOWED NOTHING WHEN ITS OBVIOUS SOMETHING HAPPENED. I ALSO REQUESTED A COPY OF THE EDR FINDINGS AND HAVE YET TO RECEIVE ANYTHING.I AM GETTING NO HELP OR ANSWERS FROM KIA AND DONT KNOW WHAT ELSE TO DO. I HAVE PAID OUT OF POCKET FOR A RENTAL CAR AND AGAIN AM GETTING NO HELP FROM KIA. THIS IS A SERIOUS PROBLEM AND NO ONE IS GIVING ME ANY ANSWERS. I TRIED CONTACTING KIA AGAIN TODAY AND EACH TIME I GOT SOMEONE ON THE PHONE AND THEY STARTED READING THE NOTES I WAS HUNG UP ON THIS HAPPENED 3 TIMES.
Corrective Action:
ON MAY 9, 2018 I WAS DRIVING MY VEHICLE WHEN FOR NO REASON AT ALL THE AEB SYSTEM ALARM SOUNDED AND LOCKED UP ALL 4 WHEELS. THE ROADS WERE WET AND IT WAS RAINING LIGHTLY. I WAS TRAVELING APROX 40MPH AND WAS NOT BRAKING AT THE TIME. WHEN THIS HAPPENED I COULD NOT GET THEM TO RELEASE. I TRIED ACCELERATING WHICH ONLY REVVED THE ENGINE. I ALSO TRIED TAPPING THE BRAKES WHICH DID NOTHING. THIS RESULTED IN SOMEONE REAR ENDING ME. WHEN THE VEHICLE REAR ENDED ME THAT IS WHEN THE BRAKES RELEASED.I HAD THE VEHICLE TOWED TO THE DEALERSHIP WHERE I PURCHASED IT FROM. SINCE THEN THE DEALERSHIP HAS INSPECTED IT PER KIA'S INSTRUCTION AND KIA SENT AN ENGINEER OUT ON JUNE 7TH TO RETRIEVE THE DATE FROM THE EDR. I WAS TOLD BY AN INDIVIDUAL AT THE BODY SHOP FOR THE DEALERSHIP THAT THE EDR SHOWED NO INFORMATION AND THAT THE TECHS HAVE FOUND NOTHING WRONG WITH MY VEHICLE. I HAD BEEN IN COMMUNICATION WITH A MAN NAMED ALEX VILALPANDO FROM KIA USA PRIOR TO THEM SENDING SOMEONE OUT AND HAVE LEFT HIM SEVERAL MESSAGES TRYING TO FIND OUT WHAT IS WRONG WITH MY VEHICLE. I AM ALSO AWARE OF 2 TECHNICAL SERVICE BULLETINS REGARDING THE AEB SYSTEM BUT WAS TOLD BY THE AUTO BODY WORKER THAT THEY SAID THEY DID NOT APPLY TO WHAT HAPPENED. I AM SKEPTICAL TO TAKE THIS VEHICLE BACK FOR FEAR THAT IT WILL HAPPEN AGAIN. THERE IS NO POSSIBLE WAY THAT THE VEHICLES COMPUTER SYSTEM OR EDR SHOWED NOTHING WHEN ITS OBVIOUS SOMETHING HAPPENED. I ALSO REQUESTED A COPY OF THE EDR FINDINGS AND HAVE YET TO RECEIVE ANYTHING.I AM GETTING NO HELP OR ANSWERS FROM KIA AND DONT KNOW WHAT ELSE TO DO. I HAVE PAID OUT OF POCKET FOR A RENTAL CAR AND AGAIN AM GETTING NO HELP FROM KIA. THIS IS A SERIOUS PROBLEM AND NO ONE IS GIVING ME ANY ANSWERS. I TRIED CONTACTING KIA AGAIN TODAY AND EACH TIME I GOT SOMEONE ON THE PHONE AND THEY STARTED READING THE NOTES I WAS HUNG UP ON THIS HAPPENED 3 TIMES.
Additional Notes:
ON MAY 9, 2018 I WAS DRIVING MY VEHICLE WHEN FOR NO REASON AT ALL THE AEB SYSTEM ALARM SOUNDED AND LOCKED UP ALL 4 WHEELS. THE ROADS WERE WET AND IT WAS RAINING LIGHTLY. I WAS TRAVELING APROX 40MPH AND WAS NOT BRAKING AT THE TIME. WHEN THIS HAPPENED I COULD NOT GET THEM TO RELEASE. I TRIED ACCELERATING WHICH ONLY REVVED THE ENGINE. I ALSO TRIED TAPPING THE BRAKES WHICH DID NOTHING. THIS RESULTED IN SOMEONE REAR ENDING ME. WHEN THE VEHICLE REAR ENDED ME THAT IS WHEN THE BRAKES RELEASED.I HAD THE VEHICLE TOWED TO THE DEALERSHIP WHERE I PURCHASED IT FROM. SINCE THEN THE DEALERSHIP HAS INSPECTED IT PER KIA'S INSTRUCTION AND KIA SENT AN ENGINEER OUT ON JUNE 7TH TO RETRIEVE THE DATE FROM THE EDR. I WAS TOLD BY AN INDIVIDUAL AT THE BODY SHOP FOR THE DEALERSHIP THAT THE EDR SHOWED NO INFORMATION AND THAT THE TECHS HAVE FOUND NOTHING WRONG WITH MY VEHICLE. I HAD BEEN IN COMMUNICATION WITH A MAN NAMED ALEX VILALPANDO FROM KIA USA PRIOR TO THEM SENDING SOMEONE OUT AND HAVE LEFT HIM SEVERAL MESSAGES TRYING TO FIND OUT WHAT IS WRONG WITH MY VEHICLE. I AM ALSO AWARE OF 2 TECHNICAL SERVICE BULLETINS REGARDING THE AEB SYSTEM BUT WAS TOLD BY THE AUTO BODY WORKER THAT THEY SAID THEY DID NOT APPLY TO WHAT HAPPENED. I AM SKEPTICAL TO TAKE THIS VEHICLE BACK FOR FEAR THAT IT WILL HAPPEN AGAIN. THERE IS NO POSSIBLE WAY THAT THE VEHICLES COMPUTER SYSTEM OR EDR SHOWED NOTHING WHEN ITS OBVIOUS SOMETHING HAPPENED. I ALSO REQUESTED A COPY OF THE EDR FINDINGS AND HAVE YET TO RECEIVE ANYTHING.I AM GETTING NO HELP OR ANSWERS FROM KIA AND DONT KNOW WHAT ELSE TO DO. I HAVE PAID OUT OF POCKET FOR A RENTAL CAR AND AGAIN AM GETTING NO HELP FROM KIA. THIS IS A SERIOUS PROBLEM AND NO ONE IS GIVING ME ANY ANSWERS. I TRIED CONTACTING KIA AGAIN TODAY AND EACH TIME I GOT SOMEONE ON THE PHONE AND THEY STARTED READING THE NOTES I WAS HUNG UP ON THIS HAPPENED 3 TIMES.
Mfg Campaign: 11101439
Recall Date: Jun 12, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING 70MPH ON HIGHWAY VEHICLE STARTED TO HAVE KNOCK IN ENGINE I PULLED OFF AT NEXT EXIT AND AS I WAS EXITING VEHICLE LOST POWER AND STOPPED. KNOW WARNING OR INSTRUMENT LIGHTS LIT UP BEFORE OR AFTER ENGINE FAILURE. VEHICLE ONLY HAS 10,100 MILES, LAST OIL CHANGE WAS AT 7,100 WITH RECOMMENDATION FOR OIL CHANGE AT 10,194 MILES. CALLED KIA CUSTOMER SERVICE AND THEY WERE RUDE AND NOT HELPFUL AT ALL.
Corrective Action:
WHILE DRIVING 70MPH ON HIGHWAY VEHICLE STARTED TO HAVE KNOCK IN ENGINE I PULLED OFF AT NEXT EXIT AND AS I WAS EXITING VEHICLE LOST POWER AND STOPPED. KNOW WARNING OR INSTRUMENT LIGHTS LIT UP BEFORE OR AFTER ENGINE FAILURE. VEHICLE ONLY HAS 10,100 MILES, LAST OIL CHANGE WAS AT 7,100 WITH RECOMMENDATION FOR OIL CHANGE AT 10,194 MILES. CALLED KIA CUSTOMER SERVICE AND THEY WERE RUDE AND NOT HELPFUL AT ALL.
Additional Notes:
WHILE DRIVING 70MPH ON HIGHWAY VEHICLE STARTED TO HAVE KNOCK IN ENGINE I PULLED OFF AT NEXT EXIT AND AS I WAS EXITING VEHICLE LOST POWER AND STOPPED. KNOW WARNING OR INSTRUMENT LIGHTS LIT UP BEFORE OR AFTER ENGINE FAILURE. VEHICLE ONLY HAS 10,100 MILES, LAST OIL CHANGE WAS AT 7,100 WITH RECOMMENDATION FOR OIL CHANGE AT 10,194 MILES. CALLED KIA CUSTOMER SERVICE AND THEY WERE RUDE AND NOT HELPFUL AT ALL.
Mfg Campaign: 11090815
Recall Date: Apr 28, 2018
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