Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017 Sorento vehicles equipped with 3.3L engines. The engine crankshaft may have been improperly heat treated and may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC153
Recall Date: Sep 21, 2017
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Consumer Complaints
894 ComplaintsKia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear left passenger window drum defective. Window has been used maybe 20 times in 5 years. Window will not raise or lower and fails to stay closed. Appears to be window Drum Pulley. From internet chatter, this is happening often. This vehicle has low mileage we purchased it new and we are in our 70’s. Took it to my dealer for repair. My dealer service rep. say’s they get about two vehicles a week with this issue.
Corrective Action:
Rear left passenger window drum defective. Window has been used maybe 20 times in 5 years. Window will not raise or lower and fails to stay closed. Appears to be window Drum Pulley. From internet chatter, this is happening often. This vehicle has low mileage we purchased it new and we are in our 70’s. Took it to my dealer for repair. My dealer service rep. say’s they get about two vehicles a week with this issue.
Additional Notes:
Rear left passenger window drum defective. Window has been used maybe 20 times in 5 years. Window will not raise or lower and fails to stay closed. Appears to be window Drum Pulley. From internet chatter, this is happening often. This vehicle has low mileage we purchased it new and we are in our 70’s. Took it to my dealer for repair. My dealer service rep. say’s they get about two vehicles a week with this issue.
Mfg Campaign: 11459553
Recall Date: Apr 4, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
I purchased a new 2017 Kia Sorento LX AWD and have been having an issue with the steering for a few years. When attempting to keep the car traveling straight at highway speeds, there is a need to force the wheel. This results in overcompensation in steering and can be dangerous. I have seen this issue described as Notchy and Sticky steering. Initially in an effort to correct the problem I had the tires rotated and an alignment done however this did not make a difference. The issue seems to only occur if driving 50 MPH or higher and traveling in a straight direction.
Corrective Action:
I purchased a new 2017 Kia Sorento LX AWD and have been having an issue with the steering for a few years. When attempting to keep the car traveling straight at highway speeds, there is a need to force the wheel. This results in overcompensation in steering and can be dangerous. I have seen this issue described as Notchy and Sticky steering. Initially in an effort to correct the problem I had the tires rotated and an alignment done however this did not make a difference. The issue seems to only occur if driving 50 MPH or higher and traveling in a straight direction.
Additional Notes:
I purchased a new 2017 Kia Sorento LX AWD and have been having an issue with the steering for a few years. When attempting to keep the car traveling straight at highway speeds, there is a need to force the wheel. This results in overcompensation in steering and can be dangerous. I have seen this issue described as Notchy and Sticky steering. Initially in an effort to correct the problem I had the tires rotated and an alignment done however this did not make a difference. The issue seems to only occur if driving 50 MPH or higher and traveling in a straight direction.
Mfg Campaign: 11459410
Recall Date: Apr 3, 2022
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
High pressure fuel pump leaking gas into oil. University Kia of Durham NC says it will cost me $1250.00 to repair this issue. My car has 60,905 miles on it. I see recalls on this issue? I have not had the repair done yet.
Corrective Action:
High pressure fuel pump leaking gas into oil. University Kia of Durham NC says it will cost me $1250.00 to repair this issue. My car has 60,905 miles on it. I see recalls on this issue? I have not had the repair done yet.
Additional Notes:
High pressure fuel pump leaking gas into oil. University Kia of Durham NC says it will cost me $1250.00 to repair this issue. My car has 60,905 miles on it. I see recalls on this issue? I have not had the repair done yet.
Mfg Campaign: 11458929
Recall Date: Mar 30, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated that upon starting the vehicle, the ABS warning light and other unknown warning lights illuminated. Additionally, the contact noticed that the exterior of the driver's side mirror housing had melted. The contact stated that shortly after she could no longer lock or unlock the doors of the vehicle using the driver's side power door lock switch and the key fob. The contact was also unable to roll down the windows using the window switches. The contact stated that the instrument cluster had also failed. The vehicle was taken to an independent mechanic where it was diagnosed that an electrical fire had occurred in the driver's side mirror housing. The independent mechanic disconnected the electrical wiring system of the driver's side mirror housing. The contact stated that she could no longer adjust the driver's side mirror as needed and it could no longer turn in when the vehicle was parked. The contact stated that she was still experiencing electrical failures. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 97,000.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated that upon starting the vehicle, the ABS warning light and other unknown warning lights illuminated. Additionally, the contact noticed that the exterior of the driver's side mirror housing had melted. The contact stated that shortly after she could no longer lock or unlock the doors of the vehicle using the driver's side power door lock switch and the key fob. The contact was also unable to roll down the windows using the window switches. The contact stated that the instrument cluster had also failed. The vehicle was taken to an independent mechanic where it was diagnosed that an electrical fire had occurred in the driver's side mirror housing. The independent mechanic disconnected the electrical wiring system of the driver's side mirror housing. The contact stated that she could no longer adjust the driver's side mirror as needed and it could no longer turn in when the vehicle was parked. The contact stated that she was still experiencing electrical failures. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 97,000.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated that upon starting the vehicle, the ABS warning light and other unknown warning lights illuminated. Additionally, the contact noticed that the exterior of the driver's side mirror housing had melted. The contact stated that shortly after she could no longer lock or unlock the doors of the vehicle using the driver's side power door lock switch and the key fob. The contact was also unable to roll down the windows using the window switches. The contact stated that the instrument cluster had also failed. The vehicle was taken to an independent mechanic where it was diagnosed that an electrical fire had occurred in the driver's side mirror housing. The independent mechanic disconnected the electrical wiring system of the driver's side mirror housing. The contact stated that she could no longer adjust the driver's side mirror as needed and it could no longer turn in when the vehicle was parked. The contact stated that she was still experiencing electrical failures. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 97,000.
Mfg Campaign: 11458831
Recall Date: Mar 29, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Upon driving in the highway at the speed limit of of 75mph my Kia Sorento began to lose control and lose speed when i tried to gain more speed . It was very frightening and i ultimately feared for my life especially when the whole car began to shake violently. Based on the diagnostic report it is the engine control system and yes i agree to have my vehicle inspected because this is highly unacceptable from Kia! I literally just gave Kia my car back in 10/2021 for them to update the engine software and now this! And when i call to make an appointment to get the problem fixed I’m being told i can’t get a loaner car i would be paying a rental car out of pocket for 6 month! I am a single parent of a disable child and Kia thinks that’s ok? My safety was highly put at risk! I could’ve swerved and panicked and hit other cars had i not had gained complete control over my car. There has been no other prior engine light system failures but prior notices in the mail about a prior recall in my car then also i had to pay $252 to get my car towed because i was beyond my insurances mileage
Corrective Action:
Upon driving in the highway at the speed limit of of 75mph my Kia Sorento began to lose control and lose speed when i tried to gain more speed . It was very frightening and i ultimately feared for my life especially when the whole car began to shake violently. Based on the diagnostic report it is the engine control system and yes i agree to have my vehicle inspected because this is highly unacceptable from Kia! I literally just gave Kia my car back in 10/2021 for them to update the engine software and now this! And when i call to make an appointment to get the problem fixed I’m being told i can’t get a loaner car i would be paying a rental car out of pocket for 6 month! I am a single parent of a disable child and Kia thinks that’s ok? My safety was highly put at risk! I could’ve swerved and panicked and hit other cars had i not had gained complete control over my car. There has been no other prior engine light system failures but prior notices in the mail about a prior recall in my car then also i had to pay $252 to get my car towed because i was beyond my insurances mileage
Additional Notes:
Upon driving in the highway at the speed limit of of 75mph my Kia Sorento began to lose control and lose speed when i tried to gain more speed . It was very frightening and i ultimately feared for my life especially when the whole car began to shake violently. Based on the diagnostic report it is the engine control system and yes i agree to have my vehicle inspected because this is highly unacceptable from Kia! I literally just gave Kia my car back in 10/2021 for them to update the engine software and now this! And when i call to make an appointment to get the problem fixed I’m being told i can’t get a loaner car i would be paying a rental car out of pocket for 6 month! I am a single parent of a disable child and Kia thinks that’s ok? My safety was highly put at risk! I could’ve swerved and panicked and hit other cars had i not had gained complete control over my car. There has been no other prior engine light system failures but prior notices in the mail about a prior recall in my car then also i had to pay $252 to get my car towed because i was beyond my insurances mileage
Mfg Campaign: 11458445
Recall Date: Mar 26, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Sorento.. The contact stated that while the vehicle was parked it suddenly caught on fire. The fire department was called and put out the fire. A fire report was made. There were no injuries and no medical attention was needed. The dealer was not contacted. The manufacturer was not made aware of the issue. The approximate failure mileage was 60,000.
Corrective Action:
The contact owns a 2017 Kia Sorento.. The contact stated that while the vehicle was parked it suddenly caught on fire. The fire department was called and put out the fire. A fire report was made. There were no injuries and no medical attention was needed. The dealer was not contacted. The manufacturer was not made aware of the issue. The approximate failure mileage was 60,000.
Additional Notes:
The contact owns a 2017 Kia Sorento.. The contact stated that while the vehicle was parked it suddenly caught on fire. The fire department was called and put out the fire. A fire report was made. There were no injuries and no medical attention was needed. The dealer was not contacted. The manufacturer was not made aware of the issue. The approximate failure mileage was 60,000.
Mfg Campaign: 11457938
Recall Date: Mar 23, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated that while driving at various speeds, the steering wheel seized upon depression of the accelerator pedal without warning. The contact stated that the failure did not occur while turning the steering wheel but rather while driving straight. The contact had taken the vehicle to the dealer on three separate occasions and was recently informed that the failure was normal vehicle operation. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 59,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated that while driving at various speeds, the steering wheel seized upon depression of the accelerator pedal without warning. The contact stated that the failure did not occur while turning the steering wheel but rather while driving straight. The contact had taken the vehicle to the dealer on three separate occasions and was recently informed that the failure was normal vehicle operation. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 59,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated that while driving at various speeds, the steering wheel seized upon depression of the accelerator pedal without warning. The contact stated that the failure did not occur while turning the steering wheel but rather while driving straight. The contact had taken the vehicle to the dealer on three separate occasions and was recently informed that the failure was normal vehicle operation. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 59,000. The VIN was not available.
Mfg Campaign: 11457870
Recall Date: Mar 22, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine ceased in Dec ..was repaired and today engine ceased again. I believe they repaired it with a bad engine. Im currently stuck on side of road with my children. I pulled over off the highway in enough time. My engine was just replaced by Kia in Dec 21. There is no way this should be happening I purchased through Greenway Kia in Franklin, TN in I took the car back for the bumper/ SC201 recall and since then have had nothing but issues. I have established the below timeline as the basis of my complaint and frustration. Last year I tried to get a manager to call me back for months and no one called. 5/18/21- Returned car for the SC201 Aux Canister Installation recall 6/11/21-Less than a month later my engine light came on and I noticed issue with my oil having to be topped off often. After a week or so in the shop and denied claims. I was told at this point that there was a canister issue unrelated to the recall. This made no sense to me since the engine light did not come on until after the recall work was done 11/16/2021- Car engine ceased and stop as I was heading to work. I had not yet reached 65 busy hwy. If I had I might have been in an accident. The car remained in the shop for almost a month. During this time, I had to catch rides to work and continue to pay a 549.00 per month car payment. I eventually rec’d a 10 day rental through the warranty. I received the car back in Dec 2020. Jan 2021- now- Notice a burning engine smell and call Kia who stated that it was the newest of the engine. I also notice the engine was louder. Was told this was a new engine. I contacted KIA 2 weeks to schedule appt because I’m back topping oil, engine light never came off and burning smell so
Corrective Action:
Engine ceased in Dec ..was repaired and today engine ceased again. I believe they repaired it with a bad engine. Im currently stuck on side of road with my children. I pulled over off the highway in enough time. My engine was just replaced by Kia in Dec 21. There is no way this should be happening I purchased through Greenway Kia in Franklin, TN in I took the car back for the bumper/ SC201 recall and since then have had nothing but issues. I have established the below timeline as the basis of my complaint and frustration. Last year I tried to get a manager to call me back for months and no one called. 5/18/21- Returned car for the SC201 Aux Canister Installation recall 6/11/21-Less than a month later my engine light came on and I noticed issue with my oil having to be topped off often. After a week or so in the shop and denied claims. I was told at this point that there was a canister issue unrelated to the recall. This made no sense to me since the engine light did not come on until after the recall work was done 11/16/2021- Car engine ceased and stop as I was heading to work. I had not yet reached 65 busy hwy. If I had I might have been in an accident. The car remained in the shop for almost a month. During this time, I had to catch rides to work and continue to pay a 549.00 per month car payment. I eventually rec’d a 10 day rental through the warranty. I received the car back in Dec 2020. Jan 2021- now- Notice a burning engine smell and call Kia who stated that it was the newest of the engine. I also notice the engine was louder. Was told this was a new engine. I contacted KIA 2 weeks to schedule appt because I’m back topping oil, engine light never came off and burning smell so
Additional Notes:
Engine ceased in Dec ..was repaired and today engine ceased again. I believe they repaired it with a bad engine. Im currently stuck on side of road with my children. I pulled over off the highway in enough time. My engine was just replaced by Kia in Dec 21. There is no way this should be happening I purchased through Greenway Kia in Franklin, TN in I took the car back for the bumper/ SC201 recall and since then have had nothing but issues. I have established the below timeline as the basis of my complaint and frustration. Last year I tried to get a manager to call me back for months and no one called. 5/18/21- Returned car for the SC201 Aux Canister Installation recall 6/11/21-Less than a month later my engine light came on and I noticed issue with my oil having to be topped off often. After a week or so in the shop and denied claims. I was told at this point that there was a canister issue unrelated to the recall. This made no sense to me since the engine light did not come on until after the recall work was done 11/16/2021- Car engine ceased and stop as I was heading to work. I had not yet reached 65 busy hwy. If I had I might have been in an accident. The car remained in the shop for almost a month. During this time, I had to catch rides to work and continue to pay a 549.00 per month car payment. I eventually rec’d a 10 day rental through the warranty. I received the car back in Dec 2020. Jan 2021- now- Notice a burning engine smell and call Kia who stated that it was the newest of the engine. I also notice the engine was louder. Was told this was a new engine. I contacted KIA 2 weeks to schedule appt because I’m back topping oil, engine light never came off and burning smell so
Mfg Campaign: 11456518
Recall Date: Mar 13, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated while driving at various speeds, the vehicle lost power steering assist intermittently. The vehicle was still drivable during the failure. There was no warning light illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve a fault code. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 50,000.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated while driving at various speeds, the vehicle lost power steering assist intermittently. The vehicle was still drivable during the failure. There was no warning light illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve a fault code. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 50,000.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated while driving at various speeds, the vehicle lost power steering assist intermittently. The vehicle was still drivable during the failure. There was no warning light illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve a fault code. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 50,000.
Mfg Campaign: 11455558
Recall Date: Mar 7, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle lost power steering assist and seized without warning. The contact was able to safely guide the vehicle off the roadway. The contact had the vehicle towed to an independent mechanic who diagnosed that there was a mechanical defect in the steering assembly and had to be addressed by a dealer. The contact drove the vehicle to a local dealer, where it was diagnosed with needing the battery and a faulty ball joint replaced. The dealer stated that the failure was not due to the steering. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle lost power steering assist and seized without warning. The contact was able to safely guide the vehicle off the roadway. The contact had the vehicle towed to an independent mechanic who diagnosed that there was a mechanical defect in the steering assembly and had to be addressed by a dealer. The contact drove the vehicle to a local dealer, where it was diagnosed with needing the battery and a faulty ball joint replaced. The dealer stated that the failure was not due to the steering. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle lost power steering assist and seized without warning. The contact was able to safely guide the vehicle off the roadway. The contact had the vehicle towed to an independent mechanic who diagnosed that there was a mechanical defect in the steering assembly and had to be addressed by a dealer. The contact drove the vehicle to a local dealer, where it was diagnosed with needing the battery and a faulty ball joint replaced. The dealer stated that the failure was not due to the steering. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.
Mfg Campaign: 11454563
Recall Date: Feb 28, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle lost power steering assist and seized without warning. The contact was able to safely guide the vehicle off the roadway. The contact had the vehicle towed to an independent mechanic who diagnosed that there was a mechanical defect in the steering assembly and had to be addressed by a dealer. The contact drove the vehicle to a local dealer, where it was diagnosed with needing the battery and a faulty ball joint replaced. The dealer stated that the failure was not due to the steering. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle lost power steering assist and seized without warning. The contact was able to safely guide the vehicle off the roadway. The contact had the vehicle towed to an independent mechanic who diagnosed that there was a mechanical defect in the steering assembly and had to be addressed by a dealer. The contact drove the vehicle to a local dealer, where it was diagnosed with needing the battery and a faulty ball joint replaced. The dealer stated that the failure was not due to the steering. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle lost power steering assist and seized without warning. The contact was able to safely guide the vehicle off the roadway. The contact had the vehicle towed to an independent mechanic who diagnosed that there was a mechanical defect in the steering assembly and had to be addressed by a dealer. The contact drove the vehicle to a local dealer, where it was diagnosed with needing the battery and a faulty ball joint replaced. The dealer stated that the failure was not due to the steering. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.
Mfg Campaign: 11454563
Recall Date: Feb 28, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I purchased my vehicle from Carvana in 2020. It was registered and I received my tag promptly. Last week I was turning and gaining speed and I lost all engine power. Battery light came on and steering locked up as well as brakes almost causing an accident. I noticed Kia and I paid to tow it to the location. They then notified me that because I had active recalls the vehicle was no longer under warranty and I would be responsible for the cost of the engine replacement. I have no car to get back and forth to work with and am about to lose my job. I bought a Kia FOR the warranty and have received ZERO notifications of recalls and was not told when Carvana sold me the car. I have no idea what to do but it was made clear that the recalls not behind fixed is what has destroyed my ENTIRE ENGINE. I need my car added to the recall list. I need a new engine on my NEW car before I lose everything
Corrective Action:
I purchased my vehicle from Carvana in 2020. It was registered and I received my tag promptly. Last week I was turning and gaining speed and I lost all engine power. Battery light came on and steering locked up as well as brakes almost causing an accident. I noticed Kia and I paid to tow it to the location. They then notified me that because I had active recalls the vehicle was no longer under warranty and I would be responsible for the cost of the engine replacement. I have no car to get back and forth to work with and am about to lose my job. I bought a Kia FOR the warranty and have received ZERO notifications of recalls and was not told when Carvana sold me the car. I have no idea what to do but it was made clear that the recalls not behind fixed is what has destroyed my ENTIRE ENGINE. I need my car added to the recall list. I need a new engine on my NEW car before I lose everything
Additional Notes:
I purchased my vehicle from Carvana in 2020. It was registered and I received my tag promptly. Last week I was turning and gaining speed and I lost all engine power. Battery light came on and steering locked up as well as brakes almost causing an accident. I noticed Kia and I paid to tow it to the location. They then notified me that because I had active recalls the vehicle was no longer under warranty and I would be responsible for the cost of the engine replacement. I have no car to get back and forth to work with and am about to lose my job. I bought a Kia FOR the warranty and have received ZERO notifications of recalls and was not told when Carvana sold me the car. I have no idea what to do but it was made clear that the recalls not behind fixed is what has destroyed my ENTIRE ENGINE. I need my car added to the recall list. I need a new engine on my NEW car before I lose everything
Mfg Campaign: 11453265
Recall Date: Feb 21, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving the car slows down without me slowing down on the breaks. Car wants to shut down & is vibrating. Car doesn't want to drive past 2000 rpm. I take it to mechanic, he can't find the code. I take to mechanic a 2nd time. I get codes p1326 & p2600. No recalls are found for Sorento but other models there is plenty.
Corrective Action:
While driving the car slows down without me slowing down on the breaks. Car wants to shut down & is vibrating. Car doesn't want to drive past 2000 rpm. I take it to mechanic, he can't find the code. I take to mechanic a 2nd time. I get codes p1326 & p2600. No recalls are found for Sorento but other models there is plenty.
Additional Notes:
While driving the car slows down without me slowing down on the breaks. Car wants to shut down & is vibrating. Car doesn't want to drive past 2000 rpm. I take it to mechanic, he can't find the code. I take to mechanic a 2nd time. I get codes p1326 & p2600. No recalls are found for Sorento but other models there is plenty.
Mfg Campaign: 11453103
Recall Date: Feb 20, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The electronic steering "sticks" and makes it necessary to force the steering wheel to make driving corrections. This in turns causes an oversteer situation and a safety issue. The vehicle is difficult to keep lane control. New tires, alignment, and a TSB software upgrade by Kia service did nothing to correct the problem. Kia determined (15 Feb 2022) the vehicle needed the electronic steering column replaced. The Kia service rep stated my factory and extented warranty will not cover the cost of repairs. The problem has been intermittent for over 2 years and getting worse. My research indicates many owners having the same issue with this vehicle.
Corrective Action:
The electronic steering "sticks" and makes it necessary to force the steering wheel to make driving corrections. This in turns causes an oversteer situation and a safety issue. The vehicle is difficult to keep lane control. New tires, alignment, and a TSB software upgrade by Kia service did nothing to correct the problem. Kia determined (15 Feb 2022) the vehicle needed the electronic steering column replaced. The Kia service rep stated my factory and extented warranty will not cover the cost of repairs. The problem has been intermittent for over 2 years and getting worse. My research indicates many owners having the same issue with this vehicle.
Additional Notes:
The electronic steering "sticks" and makes it necessary to force the steering wheel to make driving corrections. This in turns causes an oversteer situation and a safety issue. The vehicle is difficult to keep lane control. New tires, alignment, and a TSB software upgrade by Kia service did nothing to correct the problem. Kia determined (15 Feb 2022) the vehicle needed the electronic steering column replaced. The Kia service rep stated my factory and extented warranty will not cover the cost of repairs. The problem has been intermittent for over 2 years and getting worse. My research indicates many owners having the same issue with this vehicle.
Mfg Campaign: 11452978
Recall Date: Feb 19, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Recently the oil pressure sensor indicator light has been coming dure to excessive oil consumption. Oil light also comes on when idling, even though engine oil level is full. Slight increase of RPM causes light to go out, but may come back on occasionally when idling again. PVC valve has been replaced with a new one, problem continues. Seen many more of the same complaints on this and other websites. Appears to be a manufacturing defect or faulty oil pressure sender based on reported information. A Kia Sorento oil pressure switch recall is allegedly necessary based on a petition sent to the National Highway Traffic Safety Administration (NHTSA). The agency says the petition seeks a Kia Sorento oil pressure switch recall because 2015-2017 Sorentos are at risk of complete engine failures.
Corrective Action:
Recently the oil pressure sensor indicator light has been coming dure to excessive oil consumption. Oil light also comes on when idling, even though engine oil level is full. Slight increase of RPM causes light to go out, but may come back on occasionally when idling again. PVC valve has been replaced with a new one, problem continues. Seen many more of the same complaints on this and other websites. Appears to be a manufacturing defect or faulty oil pressure sender based on reported information. A Kia Sorento oil pressure switch recall is allegedly necessary based on a petition sent to the National Highway Traffic Safety Administration (NHTSA). The agency says the petition seeks a Kia Sorento oil pressure switch recall because 2015-2017 Sorentos are at risk of complete engine failures.
Additional Notes:
Recently the oil pressure sensor indicator light has been coming dure to excessive oil consumption. Oil light also comes on when idling, even though engine oil level is full. Slight increase of RPM causes light to go out, but may come back on occasionally when idling again. PVC valve has been replaced with a new one, problem continues. Seen many more of the same complaints on this and other websites. Appears to be a manufacturing defect or faulty oil pressure sender based on reported information. A Kia Sorento oil pressure switch recall is allegedly necessary based on a petition sent to the National Highway Traffic Safety Administration (NHTSA). The agency says the petition seeks a Kia Sorento oil pressure switch recall because 2015-2017 Sorentos are at risk of complete engine failures.
Mfg Campaign: 11452104
Recall Date: Feb 15, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
While driving at highway speeds steering is sticky or notching when trying to direct car in a curve, lane change in a right or left direction. Takes excessive pressure to get steering to move in any direction. Brought to dealer while under warranty, dealer said they could not replicate problem. safety issue causes you to over correct to get steering wheel to move.
Corrective Action:
While driving at highway speeds steering is sticky or notching when trying to direct car in a curve, lane change in a right or left direction. Takes excessive pressure to get steering to move in any direction. Brought to dealer while under warranty, dealer said they could not replicate problem. safety issue causes you to over correct to get steering wheel to move.
Additional Notes:
While driving at highway speeds steering is sticky or notching when trying to direct car in a curve, lane change in a right or left direction. Takes excessive pressure to get steering to move in any direction. Brought to dealer while under warranty, dealer said they could not replicate problem. safety issue causes you to over correct to get steering wheel to move.
Mfg Campaign: 11451715
Recall Date: Feb 12, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The steering seems to stick or click at various speeds.
Corrective Action:
The steering seems to stick or click at various speeds.
Additional Notes:
The steering seems to stick or click at various speeds.
Mfg Campaign: 11450777
Recall Date: Feb 7, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I purchased this vehicle 6 months ago(07/2021). I have kept up with my regular service oil changes, but it burns oil way too quick, and the exhaust spits out smoke. I have been adding oil every 3-4 days because it runs dry just that fast. I was driving on the highway, and the vehicle abruptly slowed down. The engine light blinked off and on, and then stayed on. I barely made it off the exit safely, because the vehicle would no longer accelerate. I could no longer drive it, and the sounds from the engine became increasingly louder. I had to have the vehicle towed to my mechanic, where it sits today, not able to drive, and according to him, in need of a new engine. This is very frustrating, especially since I have only had the vehicle for barely 6 months. I have all my invoices of regular oil changes, so I know this is not a problem I caused. Kia has got to do better. It's absolutely dangerous to have consumers on the road, driving in such hazardous conditions.
Corrective Action:
I purchased this vehicle 6 months ago(07/2021). I have kept up with my regular service oil changes, but it burns oil way too quick, and the exhaust spits out smoke. I have been adding oil every 3-4 days because it runs dry just that fast. I was driving on the highway, and the vehicle abruptly slowed down. The engine light blinked off and on, and then stayed on. I barely made it off the exit safely, because the vehicle would no longer accelerate. I could no longer drive it, and the sounds from the engine became increasingly louder. I had to have the vehicle towed to my mechanic, where it sits today, not able to drive, and according to him, in need of a new engine. This is very frustrating, especially since I have only had the vehicle for barely 6 months. I have all my invoices of regular oil changes, so I know this is not a problem I caused. Kia has got to do better. It's absolutely dangerous to have consumers on the road, driving in such hazardous conditions.
Additional Notes:
I purchased this vehicle 6 months ago(07/2021). I have kept up with my regular service oil changes, but it burns oil way too quick, and the exhaust spits out smoke. I have been adding oil every 3-4 days because it runs dry just that fast. I was driving on the highway, and the vehicle abruptly slowed down. The engine light blinked off and on, and then stayed on. I barely made it off the exit safely, because the vehicle would no longer accelerate. I could no longer drive it, and the sounds from the engine became increasingly louder. I had to have the vehicle towed to my mechanic, where it sits today, not able to drive, and according to him, in need of a new engine. This is very frustrating, especially since I have only had the vehicle for barely 6 months. I have all my invoices of regular oil changes, so I know this is not a problem I caused. Kia has got to do better. It's absolutely dangerous to have consumers on the road, driving in such hazardous conditions.
Mfg Campaign: 11450581
Recall Date: Feb 5, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Excessive Oil Consumption, internally burning oil. No Smell, just oil gone very quickly even after an oil change. Others have complained about the same issue with the 2017 sorento, Kia is doing nothing about it.
Corrective Action:
Excessive Oil Consumption, internally burning oil. No Smell, just oil gone very quickly even after an oil change. Others have complained about the same issue with the 2017 sorento, Kia is doing nothing about it.
Additional Notes:
Excessive Oil Consumption, internally burning oil. No Smell, just oil gone very quickly even after an oil change. Others have complained about the same issue with the 2017 sorento, Kia is doing nothing about it.
Mfg Campaign: 11449694
Recall Date: Feb 1, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
We had an oil change done, and right after there was a knocking sound on top of the engine. Then, it stalled while we were driving it. They told us to have it checked. My wife was on her way to a near Kia dealership and the engine blew. She Called the number for Kia today, and they told her it wasn't under recall, but according to recall #SC153 the make and model was under a recall for the exact issue that we ran into.
Corrective Action:
We had an oil change done, and right after there was a knocking sound on top of the engine. Then, it stalled while we were driving it. They told us to have it checked. My wife was on her way to a near Kia dealership and the engine blew. She Called the number for Kia today, and they told her it wasn't under recall, but according to recall #SC153 the make and model was under a recall for the exact issue that we ran into.
Additional Notes:
We had an oil change done, and right after there was a knocking sound on top of the engine. Then, it stalled while we were driving it. They told us to have it checked. My wife was on her way to a near Kia dealership and the engine blew. She Called the number for Kia today, and they told her it wasn't under recall, but according to recall #SC153 the make and model was under a recall for the exact issue that we ran into.
Mfg Campaign: 11448742
Recall Date: Jan 25, 2022
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Valencia, CA • 36 yrs
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