Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 77B
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 30B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 04B
Recall Date: Feb 15, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler Plug-In Hybrid Electric (PHEV) vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: B9A
Recall Date: Nov 22, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US), LLC is recalling certain 2022-2023 Jeep Wrangler and Gladiator vehicles equipped with a manual transmission. The rearview camera may fail to display the rearview image and the reverse lights may not illuminate when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 92A
Recall Date: Sep 18, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Wrangler Plug-In Hybrid Electric vehicles (PHEV). The high voltage (HV) battery pack assembly was built with incorrect fasteners to secure the 200-amp fuse, which can generate excessive heat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 53A
Recall Date: Apr 27, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler, Gladiator, and 2022-2023 Ram 1500 vehicles equipped with a 3.0L diesel engine. The high pressure fuel pump (HPFP) may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 01A
Recall Date: Apr 13, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler vehicles. A stud on the frame assembly may puncture the fuel tank in a crash, which can result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 28A
Recall Date: Mar 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19A
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler 4xe vehicles equipped with 2.0L Plug-In Hybrid Electric Vehicle engines. A loss of communication may cause an engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB7
Recall Date: Nov 23, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler, Ram 1500, and 2021-2022 Jeep Gladiator vehicles equipped with 3.0L diesel engines. The high pressure fuel pump (HPFP) may fail, causing an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z96
Recall Date: Oct 13, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Wrangler Plug-In Hybrid Electric (PHEV) vehicles. The high voltage (HV) battery pack assembly was built with incorrect fasteners to secure the 200-amp fuse, which can generate excessive heat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z71
Recall Date: Oct 13, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chryler (FCA US, LLC) is recalling certain 2022 Jeep Wrangler vehicles. The side marker lights may not function due to an incompatible tail light assembly wiring harness. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z43
Recall Date: May 12, 2022
Consumer Complaints
438 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
drive at highway got the following error messages "service charging system" and "service transmission." I also got an error message on my Jeep U connect app "a charge fault has occurred." I'm lucky to be alive. At the time, I had two-thirds full tank of gas and 6% battery charge (see attachment).
Corrective Action:
drive at highway got the following error messages "service charging system" and "service transmission." I also got an error message on my Jeep U connect app "a charge fault has occurred." I'm lucky to be alive. At the time, I had two-thirds full tank of gas and 6% battery charge (see attachment).
Additional Notes:
drive at highway got the following error messages "service charging system" and "service transmission." I also got an error message on my Jeep U connect app "a charge fault has occurred." I'm lucky to be alive. At the time, I had two-thirds full tank of gas and 6% battery charge (see attachment).
Mfg Campaign: 11489353
Recall Date: Oct 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
drive at highway got the following error messages "service charging system" and "service transmission." I also got an error message on my Jeep U connect app "a charge fault has occurred." I'm lucky to be alive. At the time, I had two-thirds full tank of gas and 6% battery charge (see attachment).
Corrective Action:
drive at highway got the following error messages "service charging system" and "service transmission." I also got an error message on my Jeep U connect app "a charge fault has occurred." I'm lucky to be alive. At the time, I had two-thirds full tank of gas and 6% battery charge (see attachment).
Additional Notes:
drive at highway got the following error messages "service charging system" and "service transmission." I also got an error message on my Jeep U connect app "a charge fault has occurred." I'm lucky to be alive. At the time, I had two-thirds full tank of gas and 6% battery charge (see attachment).
Mfg Campaign: 11489353
Recall Date: Oct 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
drive at highway got the following error messages "service charging system" and "service transmission." I also got an error message on my Jeep U connect app "a charge fault has occurred." I'm lucky to be alive. At the time, I had two-thirds full tank of gas and 6% battery charge (see attachment).
Corrective Action:
drive at highway got the following error messages "service charging system" and "service transmission." I also got an error message on my Jeep U connect app "a charge fault has occurred." I'm lucky to be alive. At the time, I had two-thirds full tank of gas and 6% battery charge (see attachment).
Additional Notes:
drive at highway got the following error messages "service charging system" and "service transmission." I also got an error message on my Jeep U connect app "a charge fault has occurred." I'm lucky to be alive. At the time, I had two-thirds full tank of gas and 6% battery charge (see attachment).
Mfg Campaign: 11489353
Recall Date: Oct 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
car is less than 3 months old. when I am driving at highway speeds 55-65 mph the steering wheel starts to vibrate and shack to a point, I have to slow down to get control of the wheel once again. the vibration is so bad that some people may lose control of the car. It has happened off and on with no pattern (random). Jeep dealership has NO clue to wat it is.
Corrective Action:
car is less than 3 months old. when I am driving at highway speeds 55-65 mph the steering wheel starts to vibrate and shack to a point, I have to slow down to get control of the wheel once again. the vibration is so bad that some people may lose control of the car. It has happened off and on with no pattern (random). Jeep dealership has NO clue to wat it is.
Additional Notes:
car is less than 3 months old. when I am driving at highway speeds 55-65 mph the steering wheel starts to vibrate and shack to a point, I have to slow down to get control of the wheel once again. the vibration is so bad that some people may lose control of the car. It has happened off and on with no pattern (random). Jeep dealership has NO clue to wat it is.
Mfg Campaign: 11487415
Recall Date: Oct 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The reverse collision detection sensor are randomly activating when jeep is in reverse. It is available for inspection. The safety of other is put at risk at the technology is unreliable and immediately goes off when the jeep is shifted into reverse. The problem has been reproduced by an independent service center. The vehicle has been inspected by others. Their are not warning lamps or any indication from the dash or vechical that anything is wrong. They appeared from factory/ start of ownership.
Corrective Action:
The reverse collision detection sensor are randomly activating when jeep is in reverse. It is available for inspection. The safety of other is put at risk at the technology is unreliable and immediately goes off when the jeep is shifted into reverse. The problem has been reproduced by an independent service center. The vehicle has been inspected by others. Their are not warning lamps or any indication from the dash or vechical that anything is wrong. They appeared from factory/ start of ownership.
Additional Notes:
The reverse collision detection sensor are randomly activating when jeep is in reverse. It is available for inspection. The safety of other is put at risk at the technology is unreliable and immediately goes off when the jeep is shifted into reverse. The problem has been reproduced by an independent service center. The vehicle has been inspected by others. Their are not warning lamps or any indication from the dash or vechical that anything is wrong. They appeared from factory/ start of ownership.
Mfg Campaign: 11485007
Recall Date: Sep 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The reverse collision detection sensor are randomly activating when jeep is in reverse. It is available for inspection. The safety of other is put at risk at the technology is unreliable and immediately goes off when the jeep is shifted into reverse. The problem has been reproduced by an independent service center. The vehicle has been inspected by others. Their are not warning lamps or any indication from the dash or vechical that anything is wrong. They appeared from factory/ start of ownership.
Corrective Action:
The reverse collision detection sensor are randomly activating when jeep is in reverse. It is available for inspection. The safety of other is put at risk at the technology is unreliable and immediately goes off when the jeep is shifted into reverse. The problem has been reproduced by an independent service center. The vehicle has been inspected by others. Their are not warning lamps or any indication from the dash or vechical that anything is wrong. They appeared from factory/ start of ownership.
Additional Notes:
The reverse collision detection sensor are randomly activating when jeep is in reverse. It is available for inspection. The safety of other is put at risk at the technology is unreliable and immediately goes off when the jeep is shifted into reverse. The problem has been reproduced by an independent service center. The vehicle has been inspected by others. Their are not warning lamps or any indication from the dash or vechical that anything is wrong. They appeared from factory/ start of ownership.
Mfg Campaign: 11485007
Recall Date: Sep 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle was being driven at about 10 mph or less in a busy and congested area. left turn was made. There was an immediate loss of braking and steering with this turn. The vehicle engine began to roar and the tachometer went to highest number. Just about all warning lights on the dash were flashing and there was audible beeping as well. The ignition was turned off but all warning lights continued to flash and there were audible beeping. The vehicle had locked itself into an "Auto Park" mode, and it was unable to be driven or placed into gear. The battery was disconnected, allowing the computer to reset. Although the vehicle continued to malfunction, I was able to drive it out of the main traffic and into a parking lot. A wrecker was called, and the vehicle was transported to a local Jeep dealership. The local dealership kept the vehicle for several days, and tested it extensively. They were able to reproduce the loss of steering. They found some erroneous solders on a component, the "Star Connector". It is believed that this may have shorted something in the electrical system. The safety of myself and family and all others in the vicinity of the Jeep 4xe were in grave danger when the initial brake, steering and engine failure occurred. Other people may well have been run over during this event. The problem of loss of steering was reproduced by the Jeep dealership that worked on the 4xe, and they feel that it was corrected by replacing the Star Connector. I have paperwork from the dealership to document the incident. The vehicle is available for inspection and I currently have to drive it, although I have loss of conficence and feel afraid to drive it.
Corrective Action:
Vehicle was being driven at about 10 mph or less in a busy and congested area. left turn was made. There was an immediate loss of braking and steering with this turn. The vehicle engine began to roar and the tachometer went to highest number. Just about all warning lights on the dash were flashing and there was audible beeping as well. The ignition was turned off but all warning lights continued to flash and there were audible beeping. The vehicle had locked itself into an "Auto Park" mode, and it was unable to be driven or placed into gear. The battery was disconnected, allowing the computer to reset. Although the vehicle continued to malfunction, I was able to drive it out of the main traffic and into a parking lot. A wrecker was called, and the vehicle was transported to a local Jeep dealership. The local dealership kept the vehicle for several days, and tested it extensively. They were able to reproduce the loss of steering. They found some erroneous solders on a component, the "Star Connector". It is believed that this may have shorted something in the electrical system. The safety of myself and family and all others in the vicinity of the Jeep 4xe were in grave danger when the initial brake, steering and engine failure occurred. Other people may well have been run over during this event. The problem of loss of steering was reproduced by the Jeep dealership that worked on the 4xe, and they feel that it was corrected by replacing the Star Connector. I have paperwork from the dealership to document the incident. The vehicle is available for inspection and I currently have to drive it, although I have loss of conficence and feel afraid to drive it.
Additional Notes:
Vehicle was being driven at about 10 mph or less in a busy and congested area. left turn was made. There was an immediate loss of braking and steering with this turn. The vehicle engine began to roar and the tachometer went to highest number. Just about all warning lights on the dash were flashing and there was audible beeping as well. The ignition was turned off but all warning lights continued to flash and there were audible beeping. The vehicle had locked itself into an "Auto Park" mode, and it was unable to be driven or placed into gear. The battery was disconnected, allowing the computer to reset. Although the vehicle continued to malfunction, I was able to drive it out of the main traffic and into a parking lot. A wrecker was called, and the vehicle was transported to a local Jeep dealership. The local dealership kept the vehicle for several days, and tested it extensively. They were able to reproduce the loss of steering. They found some erroneous solders on a component, the "Star Connector". It is believed that this may have shorted something in the electrical system. The safety of myself and family and all others in the vicinity of the Jeep 4xe were in grave danger when the initial brake, steering and engine failure occurred. Other people may well have been run over during this event. The problem of loss of steering was reproduced by the Jeep dealership that worked on the 4xe, and they feel that it was corrected by replacing the Star Connector. I have paperwork from the dealership to document the incident. The vehicle is available for inspection and I currently have to drive it, although I have loss of conficence and feel afraid to drive it.
Mfg Campaign: 11483959
Recall Date: Sep 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle was being driven at about 10 mph or less in a busy and congested area. left turn was made. There was an immediate loss of braking and steering with this turn. The vehicle engine began to roar and the tachometer went to highest number. Just about all warning lights on the dash were flashing and there was audible beeping as well. The ignition was turned off but all warning lights continued to flash and there were audible beeping. The vehicle had locked itself into an "Auto Park" mode, and it was unable to be driven or placed into gear. The battery was disconnected, allowing the computer to reset. Although the vehicle continued to malfunction, I was able to drive it out of the main traffic and into a parking lot. A wrecker was called, and the vehicle was transported to a local Jeep dealership. The local dealership kept the vehicle for several days, and tested it extensively. They were able to reproduce the loss of steering. They found some erroneous solders on a component, the "Star Connector". It is believed that this may have shorted something in the electrical system. The safety of myself and family and all others in the vicinity of the Jeep 4xe were in grave danger when the initial brake, steering and engine failure occurred. Other people may well have been run over during this event. The problem of loss of steering was reproduced by the Jeep dealership that worked on the 4xe, and they feel that it was corrected by replacing the Star Connector. I have paperwork from the dealership to document the incident. The vehicle is available for inspection and I currently have to drive it, although I have loss of conficence and feel afraid to drive it.
Corrective Action:
Vehicle was being driven at about 10 mph or less in a busy and congested area. left turn was made. There was an immediate loss of braking and steering with this turn. The vehicle engine began to roar and the tachometer went to highest number. Just about all warning lights on the dash were flashing and there was audible beeping as well. The ignition was turned off but all warning lights continued to flash and there were audible beeping. The vehicle had locked itself into an "Auto Park" mode, and it was unable to be driven or placed into gear. The battery was disconnected, allowing the computer to reset. Although the vehicle continued to malfunction, I was able to drive it out of the main traffic and into a parking lot. A wrecker was called, and the vehicle was transported to a local Jeep dealership. The local dealership kept the vehicle for several days, and tested it extensively. They were able to reproduce the loss of steering. They found some erroneous solders on a component, the "Star Connector". It is believed that this may have shorted something in the electrical system. The safety of myself and family and all others in the vicinity of the Jeep 4xe were in grave danger when the initial brake, steering and engine failure occurred. Other people may well have been run over during this event. The problem of loss of steering was reproduced by the Jeep dealership that worked on the 4xe, and they feel that it was corrected by replacing the Star Connector. I have paperwork from the dealership to document the incident. The vehicle is available for inspection and I currently have to drive it, although I have loss of conficence and feel afraid to drive it.
Additional Notes:
Vehicle was being driven at about 10 mph or less in a busy and congested area. left turn was made. There was an immediate loss of braking and steering with this turn. The vehicle engine began to roar and the tachometer went to highest number. Just about all warning lights on the dash were flashing and there was audible beeping as well. The ignition was turned off but all warning lights continued to flash and there were audible beeping. The vehicle had locked itself into an "Auto Park" mode, and it was unable to be driven or placed into gear. The battery was disconnected, allowing the computer to reset. Although the vehicle continued to malfunction, I was able to drive it out of the main traffic and into a parking lot. A wrecker was called, and the vehicle was transported to a local Jeep dealership. The local dealership kept the vehicle for several days, and tested it extensively. They were able to reproduce the loss of steering. They found some erroneous solders on a component, the "Star Connector". It is believed that this may have shorted something in the electrical system. The safety of myself and family and all others in the vicinity of the Jeep 4xe were in grave danger when the initial brake, steering and engine failure occurred. Other people may well have been run over during this event. The problem of loss of steering was reproduced by the Jeep dealership that worked on the 4xe, and they feel that it was corrected by replacing the Star Connector. I have paperwork from the dealership to document the incident. The vehicle is available for inspection and I currently have to drive it, although I have loss of conficence and feel afraid to drive it.
Mfg Campaign: 11483959
Recall Date: Sep 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Vehicle was being driven at about 10 mph or less in a busy and congested area. left turn was made. There was an immediate loss of braking and steering with this turn. The vehicle engine began to roar and the tachometer went to highest number. Just about all warning lights on the dash were flashing and there was audible beeping as well. The ignition was turned off but all warning lights continued to flash and there were audible beeping. The vehicle had locked itself into an "Auto Park" mode, and it was unable to be driven or placed into gear. The battery was disconnected, allowing the computer to reset. Although the vehicle continued to malfunction, I was able to drive it out of the main traffic and into a parking lot. A wrecker was called, and the vehicle was transported to a local Jeep dealership. The local dealership kept the vehicle for several days, and tested it extensively. They were able to reproduce the loss of steering. They found some erroneous solders on a component, the "Star Connector". It is believed that this may have shorted something in the electrical system. The safety of myself and family and all others in the vicinity of the Jeep 4xe were in grave danger when the initial brake, steering and engine failure occurred. Other people may well have been run over during this event. The problem of loss of steering was reproduced by the Jeep dealership that worked on the 4xe, and they feel that it was corrected by replacing the Star Connector. I have paperwork from the dealership to document the incident. The vehicle is available for inspection and I currently have to drive it, although I have loss of conficence and feel afraid to drive it.
Corrective Action:
Vehicle was being driven at about 10 mph or less in a busy and congested area. left turn was made. There was an immediate loss of braking and steering with this turn. The vehicle engine began to roar and the tachometer went to highest number. Just about all warning lights on the dash were flashing and there was audible beeping as well. The ignition was turned off but all warning lights continued to flash and there were audible beeping. The vehicle had locked itself into an "Auto Park" mode, and it was unable to be driven or placed into gear. The battery was disconnected, allowing the computer to reset. Although the vehicle continued to malfunction, I was able to drive it out of the main traffic and into a parking lot. A wrecker was called, and the vehicle was transported to a local Jeep dealership. The local dealership kept the vehicle for several days, and tested it extensively. They were able to reproduce the loss of steering. They found some erroneous solders on a component, the "Star Connector". It is believed that this may have shorted something in the electrical system. The safety of myself and family and all others in the vicinity of the Jeep 4xe were in grave danger when the initial brake, steering and engine failure occurred. Other people may well have been run over during this event. The problem of loss of steering was reproduced by the Jeep dealership that worked on the 4xe, and they feel that it was corrected by replacing the Star Connector. I have paperwork from the dealership to document the incident. The vehicle is available for inspection and I currently have to drive it, although I have loss of conficence and feel afraid to drive it.
Additional Notes:
Vehicle was being driven at about 10 mph or less in a busy and congested area. left turn was made. There was an immediate loss of braking and steering with this turn. The vehicle engine began to roar and the tachometer went to highest number. Just about all warning lights on the dash were flashing and there was audible beeping as well. The ignition was turned off but all warning lights continued to flash and there were audible beeping. The vehicle had locked itself into an "Auto Park" mode, and it was unable to be driven or placed into gear. The battery was disconnected, allowing the computer to reset. Although the vehicle continued to malfunction, I was able to drive it out of the main traffic and into a parking lot. A wrecker was called, and the vehicle was transported to a local Jeep dealership. The local dealership kept the vehicle for several days, and tested it extensively. They were able to reproduce the loss of steering. They found some erroneous solders on a component, the "Star Connector". It is believed that this may have shorted something in the electrical system. The safety of myself and family and all others in the vicinity of the Jeep 4xe were in grave danger when the initial brake, steering and engine failure occurred. Other people may well have been run over during this event. The problem of loss of steering was reproduced by the Jeep dealership that worked on the 4xe, and they feel that it was corrected by replacing the Star Connector. I have paperwork from the dealership to document the incident. The vehicle is available for inspection and I currently have to drive it, although I have loss of conficence and feel afraid to drive it.
Mfg Campaign: 11483959
Recall Date: Sep 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving on the highway at speeds of 75 mph and the car suddenly stopped entirely and began decelerating at a VERY quick speed to almost 30 mph in just a few seconds. Luckily, nobody was behind me, otherwise the speed at which it was slowing down would have caused a collision. The car would not accelerate in the time that it was decelerating and the gas pedal stopped working entirely. There were no warning signs or messages that appeared, and the car said that electric mode was unavailable at this time then began to decelerate. I allowed the car to come to a complete stop and then restarted it with no issue until the exact situation happened again, at highway speeds, for a second time after only around 300 miles since the first incident. Then I realized there was a problem with the car and it was not a one off incident.
Corrective Action:
I was driving on the highway at speeds of 75 mph and the car suddenly stopped entirely and began decelerating at a VERY quick speed to almost 30 mph in just a few seconds. Luckily, nobody was behind me, otherwise the speed at which it was slowing down would have caused a collision. The car would not accelerate in the time that it was decelerating and the gas pedal stopped working entirely. There were no warning signs or messages that appeared, and the car said that electric mode was unavailable at this time then began to decelerate. I allowed the car to come to a complete stop and then restarted it with no issue until the exact situation happened again, at highway speeds, for a second time after only around 300 miles since the first incident. Then I realized there was a problem with the car and it was not a one off incident.
Additional Notes:
I was driving on the highway at speeds of 75 mph and the car suddenly stopped entirely and began decelerating at a VERY quick speed to almost 30 mph in just a few seconds. Luckily, nobody was behind me, otherwise the speed at which it was slowing down would have caused a collision. The car would not accelerate in the time that it was decelerating and the gas pedal stopped working entirely. There were no warning signs or messages that appeared, and the car said that electric mode was unavailable at this time then began to decelerate. I allowed the car to come to a complete stop and then restarted it with no issue until the exact situation happened again, at highway speeds, for a second time after only around 300 miles since the first incident. Then I realized there was a problem with the car and it was not a one off incident.
Mfg Campaign: 11483179
Recall Date: Sep 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on the highway at speeds of 75 mph and the car suddenly stopped entirely and began decelerating at a VERY quick speed to almost 30 mph in just a few seconds. Luckily, nobody was behind me, otherwise the speed at which it was slowing down would have caused a collision. The car would not accelerate in the time that it was decelerating and the gas pedal stopped working entirely. There were no warning signs or messages that appeared, and the car said that electric mode was unavailable at this time then began to decelerate. I allowed the car to come to a complete stop and then restarted it with no issue until the exact situation happened again, at highway speeds, for a second time after only around 300 miles since the first incident. Then I realized there was a problem with the car and it was not a one off incident.
Corrective Action:
I was driving on the highway at speeds of 75 mph and the car suddenly stopped entirely and began decelerating at a VERY quick speed to almost 30 mph in just a few seconds. Luckily, nobody was behind me, otherwise the speed at which it was slowing down would have caused a collision. The car would not accelerate in the time that it was decelerating and the gas pedal stopped working entirely. There were no warning signs or messages that appeared, and the car said that electric mode was unavailable at this time then began to decelerate. I allowed the car to come to a complete stop and then restarted it with no issue until the exact situation happened again, at highway speeds, for a second time after only around 300 miles since the first incident. Then I realized there was a problem with the car and it was not a one off incident.
Additional Notes:
I was driving on the highway at speeds of 75 mph and the car suddenly stopped entirely and began decelerating at a VERY quick speed to almost 30 mph in just a few seconds. Luckily, nobody was behind me, otherwise the speed at which it was slowing down would have caused a collision. The car would not accelerate in the time that it was decelerating and the gas pedal stopped working entirely. There were no warning signs or messages that appeared, and the car said that electric mode was unavailable at this time then began to decelerate. I allowed the car to come to a complete stop and then restarted it with no issue until the exact situation happened again, at highway speeds, for a second time after only around 300 miles since the first incident. Then I realized there was a problem with the car and it was not a one off incident.
Mfg Campaign: 11483179
Recall Date: Sep 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car has twice come to almost a complete stop while driving as if it lost power with a close to full charge and plenty of gas. Car goes into a blinking D mode and has to be put in park and restarted. Happen in daily traffic very dangerous!
Corrective Action:
The car has twice come to almost a complete stop while driving as if it lost power with a close to full charge and plenty of gas. Car goes into a blinking D mode and has to be put in park and restarted. Happen in daily traffic very dangerous!
Additional Notes:
The car has twice come to almost a complete stop while driving as if it lost power with a close to full charge and plenty of gas. Car goes into a blinking D mode and has to be put in park and restarted. Happen in daily traffic very dangerous!
Mfg Campaign: 11482528
Recall Date: Sep 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The car has twice come to almost a complete stop while driving as if it lost power with a close to full charge and plenty of gas. Car goes into a blinking D mode and has to be put in park and restarted. Happen in daily traffic very dangerous!
Corrective Action:
The car has twice come to almost a complete stop while driving as if it lost power with a close to full charge and plenty of gas. Car goes into a blinking D mode and has to be put in park and restarted. Happen in daily traffic very dangerous!
Additional Notes:
The car has twice come to almost a complete stop while driving as if it lost power with a close to full charge and plenty of gas. Car goes into a blinking D mode and has to be put in park and restarted. Happen in daily traffic very dangerous!
Mfg Campaign: 11482528
Recall Date: Sep 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle excessively started leaking fluid from the front end of the vehicle. The car then reported a message on the dashboard "transmission hot", thus explaining the fluid. Transmission fluid was leaking from the pan excessively. Dealership stated there was a recall on the water sealant, however I do not see any recalls on the website. They seem to be making a false claim on recall. Perris Valley Jeep Center, City Perris CA
Corrective Action:
Vehicle excessively started leaking fluid from the front end of the vehicle. The car then reported a message on the dashboard "transmission hot", thus explaining the fluid. Transmission fluid was leaking from the pan excessively. Dealership stated there was a recall on the water sealant, however I do not see any recalls on the website. They seem to be making a false claim on recall. Perris Valley Jeep Center, City Perris CA
Additional Notes:
Vehicle excessively started leaking fluid from the front end of the vehicle. The car then reported a message on the dashboard "transmission hot", thus explaining the fluid. Transmission fluid was leaking from the pan excessively. Dealership stated there was a recall on the water sealant, however I do not see any recalls on the website. They seem to be making a false claim on recall. Perris Valley Jeep Center, City Perris CA
Mfg Campaign: 11477003
Recall Date: Aug 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle excessively started leaking fluid from the front end of the vehicle. The car then reported a message on the dashboard "transmission hot", thus explaining the fluid. Transmission fluid was leaking from the pan excessively. Dealership stated there was a recall on the water sealant, however I do not see any recalls on the website. They seem to be making a false claim on recall. Perris Valley Jeep Center, City Perris CA
Corrective Action:
Vehicle excessively started leaking fluid from the front end of the vehicle. The car then reported a message on the dashboard "transmission hot", thus explaining the fluid. Transmission fluid was leaking from the pan excessively. Dealership stated there was a recall on the water sealant, however I do not see any recalls on the website. They seem to be making a false claim on recall. Perris Valley Jeep Center, City Perris CA
Additional Notes:
Vehicle excessively started leaking fluid from the front end of the vehicle. The car then reported a message on the dashboard "transmission hot", thus explaining the fluid. Transmission fluid was leaking from the pan excessively. Dealership stated there was a recall on the water sealant, however I do not see any recalls on the website. They seem to be making a false claim on recall. Perris Valley Jeep Center, City Perris CA
Mfg Campaign: 11477003
Recall Date: Aug 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Purchased this Jeep brand new and 2 days later I went to start it in my garage and instrument panel lights all started flashing. It was cycling through all of the error codes with emergency lights flashing and would not start. I let the vehicle sit and after a couple of hours it restarted but the check engine light was on. I test drove the vehicle around the block and it stopped in traffic. Vehicle was towed back to the dealership where it was purchased where it has been since 7/13/2022. Originally I was told it was a shifter and that they replaced it but now I am being told it is the entire wiring harness. The shop manager at the dealership has tried resetting the error codes several times with no resolve and he will not put his stamp of approval that this vehicle is safe to drive. I am not comfortable putting my family in this vehicle.
Corrective Action:
Purchased this Jeep brand new and 2 days later I went to start it in my garage and instrument panel lights all started flashing. It was cycling through all of the error codes with emergency lights flashing and would not start. I let the vehicle sit and after a couple of hours it restarted but the check engine light was on. I test drove the vehicle around the block and it stopped in traffic. Vehicle was towed back to the dealership where it was purchased where it has been since 7/13/2022. Originally I was told it was a shifter and that they replaced it but now I am being told it is the entire wiring harness. The shop manager at the dealership has tried resetting the error codes several times with no resolve and he will not put his stamp of approval that this vehicle is safe to drive. I am not comfortable putting my family in this vehicle.
Additional Notes:
Purchased this Jeep brand new and 2 days later I went to start it in my garage and instrument panel lights all started flashing. It was cycling through all of the error codes with emergency lights flashing and would not start. I let the vehicle sit and after a couple of hours it restarted but the check engine light was on. I test drove the vehicle around the block and it stopped in traffic. Vehicle was towed back to the dealership where it was purchased where it has been since 7/13/2022. Originally I was told it was a shifter and that they replaced it but now I am being told it is the entire wiring harness. The shop manager at the dealership has tried resetting the error codes several times with no resolve and he will not put his stamp of approval that this vehicle is safe to drive. I am not comfortable putting my family in this vehicle.
Mfg Campaign: 11475962
Recall Date: Jul 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Purchased this Jeep brand new and 2 days later I went to start it in my garage and instrument panel lights all started flashing. It was cycling through all of the error codes with emergency lights flashing and would not start. I let the vehicle sit and after a couple of hours it restarted but the check engine light was on. I test drove the vehicle around the block and it stopped in traffic. Vehicle was towed back to the dealership where it was purchased where it has been since 7/13/2022. Originally I was told it was a shifter and that they replaced it but now I am being told it is the entire wiring harness. The shop manager at the dealership has tried resetting the error codes several times with no resolve and he will not put his stamp of approval that this vehicle is safe to drive. I am not comfortable putting my family in this vehicle.
Corrective Action:
Purchased this Jeep brand new and 2 days later I went to start it in my garage and instrument panel lights all started flashing. It was cycling through all of the error codes with emergency lights flashing and would not start. I let the vehicle sit and after a couple of hours it restarted but the check engine light was on. I test drove the vehicle around the block and it stopped in traffic. Vehicle was towed back to the dealership where it was purchased where it has been since 7/13/2022. Originally I was told it was a shifter and that they replaced it but now I am being told it is the entire wiring harness. The shop manager at the dealership has tried resetting the error codes several times with no resolve and he will not put his stamp of approval that this vehicle is safe to drive. I am not comfortable putting my family in this vehicle.
Additional Notes:
Purchased this Jeep brand new and 2 days later I went to start it in my garage and instrument panel lights all started flashing. It was cycling through all of the error codes with emergency lights flashing and would not start. I let the vehicle sit and after a couple of hours it restarted but the check engine light was on. I test drove the vehicle around the block and it stopped in traffic. Vehicle was towed back to the dealership where it was purchased where it has been since 7/13/2022. Originally I was told it was a shifter and that they replaced it but now I am being told it is the entire wiring harness. The shop manager at the dealership has tried resetting the error codes several times with no resolve and he will not put his stamp of approval that this vehicle is safe to drive. I am not comfortable putting my family in this vehicle.
Mfg Campaign: 11475962
Recall Date: Jul 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Purchased this Jeep brand new and 2 days later I went to start it in my garage and instrument panel lights all started flashing. It was cycling through all of the error codes with emergency lights flashing and would not start. I let the vehicle sit and after a couple of hours it restarted but the check engine light was on. I test drove the vehicle around the block and it stopped in traffic. Vehicle was towed back to the dealership where it was purchased where it has been since 7/13/2022. Originally I was told it was a shifter and that they replaced it but now I am being told it is the entire wiring harness. The shop manager at the dealership has tried resetting the error codes several times with no resolve and he will not put his stamp of approval that this vehicle is safe to drive. I am not comfortable putting my family in this vehicle.
Corrective Action:
Purchased this Jeep brand new and 2 days later I went to start it in my garage and instrument panel lights all started flashing. It was cycling through all of the error codes with emergency lights flashing and would not start. I let the vehicle sit and after a couple of hours it restarted but the check engine light was on. I test drove the vehicle around the block and it stopped in traffic. Vehicle was towed back to the dealership where it was purchased where it has been since 7/13/2022. Originally I was told it was a shifter and that they replaced it but now I am being told it is the entire wiring harness. The shop manager at the dealership has tried resetting the error codes several times with no resolve and he will not put his stamp of approval that this vehicle is safe to drive. I am not comfortable putting my family in this vehicle.
Additional Notes:
Purchased this Jeep brand new and 2 days later I went to start it in my garage and instrument panel lights all started flashing. It was cycling through all of the error codes with emergency lights flashing and would not start. I let the vehicle sit and after a couple of hours it restarted but the check engine light was on. I test drove the vehicle around the block and it stopped in traffic. Vehicle was towed back to the dealership where it was purchased where it has been since 7/13/2022. Originally I was told it was a shifter and that they replaced it but now I am being told it is the entire wiring harness. The shop manager at the dealership has tried resetting the error codes several times with no resolve and he will not put his stamp of approval that this vehicle is safe to drive. I am not comfortable putting my family in this vehicle.
Mfg Campaign: 11475962
Recall Date: Jul 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2022 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle experienced loosened steering control. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 186.
Corrective Action:
The contact owns a 2022 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle experienced loosened steering control. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 186.
Additional Notes:
The contact owns a 2022 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle experienced loosened steering control. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 186.
Mfg Campaign: 11475174
Recall Date: Jul 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
During routine driving at highway speed, the vehicle’s electronic stability control (ESC) warning light illuminated on the dashboard. Within seconds, the vehicles check engine light (CEL) also illuminated. At that point, the vehicle stalled without battery or engine power via any internal combustion or battery power. I was able to safely coast the vehicle to the side of the road narrowly avoiding any accident. I shut off the vehicle hoping this was some sort of electronic error since the vehicle only had 800 miles. However, when restarting the vehicle, both warning lights still remained illuminated and would not clear. I was able to successfully have the vehicle taken back to my home while inoperable. I began researching various forums pertaining to the Jeep 4XE with many owners claiming the vehicle has fuse seating issues. Upon inspecting the fuse box, nearly 15 fuses were improperly seated. Once seated by me, I was able to start the vehicle and the ESC and CEL light cleared and normal vehicle operations now exist. My wife and I live in permanent fear that this type of vehicle will stall again and we will be unable to dodge traffic to coast to the shoulder. Please investigate this troubling concern on this vehicle model. Thank you. The vehicle and components are available for inspection. The incident has not been replicated and a dealer has not seen the vehicle yet.
Corrective Action:
During routine driving at highway speed, the vehicle’s electronic stability control (ESC) warning light illuminated on the dashboard. Within seconds, the vehicles check engine light (CEL) also illuminated. At that point, the vehicle stalled without battery or engine power via any internal combustion or battery power. I was able to safely coast the vehicle to the side of the road narrowly avoiding any accident. I shut off the vehicle hoping this was some sort of electronic error since the vehicle only had 800 miles. However, when restarting the vehicle, both warning lights still remained illuminated and would not clear. I was able to successfully have the vehicle taken back to my home while inoperable. I began researching various forums pertaining to the Jeep 4XE with many owners claiming the vehicle has fuse seating issues. Upon inspecting the fuse box, nearly 15 fuses were improperly seated. Once seated by me, I was able to start the vehicle and the ESC and CEL light cleared and normal vehicle operations now exist. My wife and I live in permanent fear that this type of vehicle will stall again and we will be unable to dodge traffic to coast to the shoulder. Please investigate this troubling concern on this vehicle model. Thank you. The vehicle and components are available for inspection. The incident has not been replicated and a dealer has not seen the vehicle yet.
Additional Notes:
During routine driving at highway speed, the vehicle’s electronic stability control (ESC) warning light illuminated on the dashboard. Within seconds, the vehicles check engine light (CEL) also illuminated. At that point, the vehicle stalled without battery or engine power via any internal combustion or battery power. I was able to safely coast the vehicle to the side of the road narrowly avoiding any accident. I shut off the vehicle hoping this was some sort of electronic error since the vehicle only had 800 miles. However, when restarting the vehicle, both warning lights still remained illuminated and would not clear. I was able to successfully have the vehicle taken back to my home while inoperable. I began researching various forums pertaining to the Jeep 4XE with many owners claiming the vehicle has fuse seating issues. Upon inspecting the fuse box, nearly 15 fuses were improperly seated. Once seated by me, I was able to start the vehicle and the ESC and CEL light cleared and normal vehicle operations now exist. My wife and I live in permanent fear that this type of vehicle will stall again and we will be unable to dodge traffic to coast to the shoulder. Please investigate this troubling concern on this vehicle model. Thank you. The vehicle and components are available for inspection. The incident has not been replicated and a dealer has not seen the vehicle yet.
Mfg Campaign: 11474836
Recall Date: Jul 20, 2022
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