Complaints & Recalls
Official Safety Recalls - Important!
21 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 77B
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 30B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19A
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y01
Recall Date: Jan 28, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and Ram 2500, 2019-2020 Ram 1500 and 2020 Jeep Gladiator vehicles. In the event of a crash, a front seat belt retractor may not properly slow the occupant's forward movement after locking.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W67
Recall Date: Sep 24, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W12
Recall Date: Mar 3, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and 2019 Ram 1500 vehicles. These vehicles have improperly machined steering column stub shafts that may break, possibly causing the steering wheel to detach from the steering column.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V29
Recall Date: Mar 14, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Jeep Wrangler vehicles. The front track bar brackets may be improperly welded, which can cause the bracket to separate from the frame, reducing steering capability.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA5
Recall Date: Sep 28, 2018
Consumer Complaints
986 ComplaintsChrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE FIRST TIME THE CAR HAD A SIGN THAT SAID 'STOP SAFELY VEHICLE WILL SHUT OFF SOON' I PULLED INTO A PARKING LOT AND THE CAR TURNED OFF AND WOULDN'T TURN BACK ON. THE SECOND TIME I STOPPED AT A STOP SIGN I GOT NO MESSAGE OR WARNING AND THE CAR COMPLETELY TURNED OFF, AND WOULD NOT TURN BACK ON. THE THIRD TIME I WAS AT A RED LIGHT AND GOT THE 'STOP SAFELY MESSAGE' AS WELL AS VARIOUS OTHER WARNING MESSAGES'THEN THE VEHICLE SHUT OFF AGAIN COMPLETELY. WOULDN'T START. THE FORTH TIME, I WAS AT A 4 WAY INTERSECTION WITH A 3 WAY STOP I DID NOT HAVE A STOP SIGN BUT THE PERSON TO MY RIGHT THOUGHT I DID. HE THOUGHT HE HAD THE RIGHT OF WAY, I SLAMMED ON MY BREAKS TO AVOID A COLLISION AND THE CAR STOPPED, COMPLETELY'GAVE ALL THE WARNING LIGHTS AND WOULD NOT RESTART.
Corrective Action:
THE FIRST TIME THE CAR HAD A SIGN THAT SAID 'STOP SAFELY VEHICLE WILL SHUT OFF SOON' I PULLED INTO A PARKING LOT AND THE CAR TURNED OFF AND WOULDN'T TURN BACK ON. THE SECOND TIME I STOPPED AT A STOP SIGN I GOT NO MESSAGE OR WARNING AND THE CAR COMPLETELY TURNED OFF, AND WOULD NOT TURN BACK ON. THE THIRD TIME I WAS AT A RED LIGHT AND GOT THE 'STOP SAFELY MESSAGE' AS WELL AS VARIOUS OTHER WARNING MESSAGES'THEN THE VEHICLE SHUT OFF AGAIN COMPLETELY. WOULDN'T START. THE FORTH TIME, I WAS AT A 4 WAY INTERSECTION WITH A 3 WAY STOP I DID NOT HAVE A STOP SIGN BUT THE PERSON TO MY RIGHT THOUGHT I DID. HE THOUGHT HE HAD THE RIGHT OF WAY, I SLAMMED ON MY BREAKS TO AVOID A COLLISION AND THE CAR STOPPED, COMPLETELY'GAVE ALL THE WARNING LIGHTS AND WOULD NOT RESTART.
Additional Notes:
THE FIRST TIME THE CAR HAD A SIGN THAT SAID 'STOP SAFELY VEHICLE WILL SHUT OFF SOON' I PULLED INTO A PARKING LOT AND THE CAR TURNED OFF AND WOULDN'T TURN BACK ON. THE SECOND TIME I STOPPED AT A STOP SIGN I GOT NO MESSAGE OR WARNING AND THE CAR COMPLETELY TURNED OFF, AND WOULD NOT TURN BACK ON. THE THIRD TIME I WAS AT A RED LIGHT AND GOT THE 'STOP SAFELY MESSAGE' AS WELL AS VARIOUS OTHER WARNING MESSAGES'THEN THE VEHICLE SHUT OFF AGAIN COMPLETELY. WOULDN'T START. THE FORTH TIME, I WAS AT A 4 WAY INTERSECTION WITH A 3 WAY STOP I DID NOT HAVE A STOP SIGN BUT THE PERSON TO MY RIGHT THOUGHT I DID. HE THOUGHT HE HAD THE RIGHT OF WAY, I SLAMMED ON MY BREAKS TO AVOID A COLLISION AND THE CAR STOPPED, COMPLETELY'GAVE ALL THE WARNING LIGHTS AND WOULD NOT RESTART.
Mfg Campaign: 11350811
Recall Date: Aug 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
ANY TIME THE UPPER SEAT RECLINING HANDLE IS USED TO RECLINE OR FOLD THE SEAT FORWARD, SOMETHING IN THE CABLE MECHANISM BREAKS AND THE SEAT WILL NO LONGER LATCH IN ANY KIND OF LOCKED POSITION, CAUSING THE DRIVER OR PASSENGER SEAT TO NOT BE STABLE EASY TO FLING FORWARD OR BACKWARD.
Corrective Action:
ANY TIME THE UPPER SEAT RECLINING HANDLE IS USED TO RECLINE OR FOLD THE SEAT FORWARD, SOMETHING IN THE CABLE MECHANISM BREAKS AND THE SEAT WILL NO LONGER LATCH IN ANY KIND OF LOCKED POSITION, CAUSING THE DRIVER OR PASSENGER SEAT TO NOT BE STABLE EASY TO FLING FORWARD OR BACKWARD.
Additional Notes:
ANY TIME THE UPPER SEAT RECLINING HANDLE IS USED TO RECLINE OR FOLD THE SEAT FORWARD, SOMETHING IN THE CABLE MECHANISM BREAKS AND THE SEAT WILL NO LONGER LATCH IN ANY KIND OF LOCKED POSITION, CAUSING THE DRIVER OR PASSENGER SEAT TO NOT BE STABLE EASY TO FLING FORWARD OR BACKWARD.
Mfg Campaign: 11349601
Recall Date: Aug 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING DOWN A WINDING MOUNTAIN ROAD, THE "ELECTRONIC THROTTLE" WARNING CAME ON AS DID VSC, ABS, CHECK ENGINE AND ELECTRICAL. THE STEERING BECAME VERY STIFF AND THE THROTTLE UNCONTROLLABLE. THE VEHICLE WAS ESSENTIALLY OUT OF CONTROL. WE TOOK IT TO A DEALER FOUR TIMES, EACH TIME IT WASN'T FIXED. THE VEHICLE IS CURRENTLY AT A DEALER AND FCA IS TRYING TO FIGURE OUT WHAT IS WRONG WITH IT. I HEARD THE MECHANIC SAY THEY HAD OTHERS THAT WERE DOING THIS. FCA REFUSES TO DESCRIBE WHAT THE PROBLEM MIGHT BE TO ME BECAUSE IT'S PROPRIETARY. THEY ESSENTIALLY WANT TO TRY STUFF, THEN HAVE ME RISK MY LIFE TESTING IT TO SEE IF IT WORKS. THE PHOTO IS THE SECOND TIME IT HAPPENED, ON AN INTERSTATE GOING STRAIGHT. THIS IS A 2019 WRANGLER RUBICON WITH 12K MILES AND COMPLETELY STOCK. THIS IS A VERY DANGEROUS DEFECT AND FCA DOESN'T KNOW OR DOESN'T WANT TO SAY WHAT IT IS. THEY SOUND LIKE THEY ARE TRYING TO COVER UP THE PROBLEM WITH SOME SORT OF HACKED UP SOFTWARE FIX, BUT THE SOFTWARE HAS BEEN COMPLETELY UPDATED. I AM WORRIED THAT SOMEONE WILL BE HURT OR WORSE IF THIS HAPPENS TO THEM.
Corrective Action:
WHILE DRIVING DOWN A WINDING MOUNTAIN ROAD, THE "ELECTRONIC THROTTLE" WARNING CAME ON AS DID VSC, ABS, CHECK ENGINE AND ELECTRICAL. THE STEERING BECAME VERY STIFF AND THE THROTTLE UNCONTROLLABLE. THE VEHICLE WAS ESSENTIALLY OUT OF CONTROL. WE TOOK IT TO A DEALER FOUR TIMES, EACH TIME IT WASN'T FIXED. THE VEHICLE IS CURRENTLY AT A DEALER AND FCA IS TRYING TO FIGURE OUT WHAT IS WRONG WITH IT. I HEARD THE MECHANIC SAY THEY HAD OTHERS THAT WERE DOING THIS. FCA REFUSES TO DESCRIBE WHAT THE PROBLEM MIGHT BE TO ME BECAUSE IT'S PROPRIETARY. THEY ESSENTIALLY WANT TO TRY STUFF, THEN HAVE ME RISK MY LIFE TESTING IT TO SEE IF IT WORKS. THE PHOTO IS THE SECOND TIME IT HAPPENED, ON AN INTERSTATE GOING STRAIGHT. THIS IS A 2019 WRANGLER RUBICON WITH 12K MILES AND COMPLETELY STOCK. THIS IS A VERY DANGEROUS DEFECT AND FCA DOESN'T KNOW OR DOESN'T WANT TO SAY WHAT IT IS. THEY SOUND LIKE THEY ARE TRYING TO COVER UP THE PROBLEM WITH SOME SORT OF HACKED UP SOFTWARE FIX, BUT THE SOFTWARE HAS BEEN COMPLETELY UPDATED. I AM WORRIED THAT SOMEONE WILL BE HURT OR WORSE IF THIS HAPPENS TO THEM.
Additional Notes:
WHILE DRIVING DOWN A WINDING MOUNTAIN ROAD, THE "ELECTRONIC THROTTLE" WARNING CAME ON AS DID VSC, ABS, CHECK ENGINE AND ELECTRICAL. THE STEERING BECAME VERY STIFF AND THE THROTTLE UNCONTROLLABLE. THE VEHICLE WAS ESSENTIALLY OUT OF CONTROL. WE TOOK IT TO A DEALER FOUR TIMES, EACH TIME IT WASN'T FIXED. THE VEHICLE IS CURRENTLY AT A DEALER AND FCA IS TRYING TO FIGURE OUT WHAT IS WRONG WITH IT. I HEARD THE MECHANIC SAY THEY HAD OTHERS THAT WERE DOING THIS. FCA REFUSES TO DESCRIBE WHAT THE PROBLEM MIGHT BE TO ME BECAUSE IT'S PROPRIETARY. THEY ESSENTIALLY WANT TO TRY STUFF, THEN HAVE ME RISK MY LIFE TESTING IT TO SEE IF IT WORKS. THE PHOTO IS THE SECOND TIME IT HAPPENED, ON AN INTERSTATE GOING STRAIGHT. THIS IS A 2019 WRANGLER RUBICON WITH 12K MILES AND COMPLETELY STOCK. THIS IS A VERY DANGEROUS DEFECT AND FCA DOESN'T KNOW OR DOESN'T WANT TO SAY WHAT IT IS. THEY SOUND LIKE THEY ARE TRYING TO COVER UP THE PROBLEM WITH SOME SORT OF HACKED UP SOFTWARE FIX, BUT THE SOFTWARE HAS BEEN COMPLETELY UPDATED. I AM WORRIED THAT SOMEONE WILL BE HURT OR WORSE IF THIS HAPPENS TO THEM.
Mfg Campaign: 11348893
Recall Date: Aug 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING DOWN A WINDING MOUNTAIN ROAD, THE "ELECTRONIC THROTTLE" WARNING CAME ON AS DID VSC, ABS, CHECK ENGINE AND ELECTRICAL. THE STEERING BECAME VERY STIFF AND THE THROTTLE UNCONTROLLABLE. THE VEHICLE WAS ESSENTIALLY OUT OF CONTROL. WE TOOK IT TO A DEALER FOUR TIMES, EACH TIME IT WASN'T FIXED. THE VEHICLE IS CURRENTLY AT A DEALER AND FCA IS TRYING TO FIGURE OUT WHAT IS WRONG WITH IT. I HEARD THE MECHANIC SAY THEY HAD OTHERS THAT WERE DOING THIS. FCA REFUSES TO DESCRIBE WHAT THE PROBLEM MIGHT BE TO ME BECAUSE IT'S PROPRIETARY. THEY ESSENTIALLY WANT TO TRY STUFF, THEN HAVE ME RISK MY LIFE TESTING IT TO SEE IF IT WORKS. THE PHOTO IS THE SECOND TIME IT HAPPENED, ON AN INTERSTATE GOING STRAIGHT. THIS IS A 2019 WRANGLER RUBICON WITH 12K MILES AND COMPLETELY STOCK. THIS IS A VERY DANGEROUS DEFECT AND FCA DOESN'T KNOW OR DOESN'T WANT TO SAY WHAT IT IS. THEY SOUND LIKE THEY ARE TRYING TO COVER UP THE PROBLEM WITH SOME SORT OF HACKED UP SOFTWARE FIX, BUT THE SOFTWARE HAS BEEN COMPLETELY UPDATED. I AM WORRIED THAT SOMEONE WILL BE HURT OR WORSE IF THIS HAPPENS TO THEM.
Corrective Action:
WHILE DRIVING DOWN A WINDING MOUNTAIN ROAD, THE "ELECTRONIC THROTTLE" WARNING CAME ON AS DID VSC, ABS, CHECK ENGINE AND ELECTRICAL. THE STEERING BECAME VERY STIFF AND THE THROTTLE UNCONTROLLABLE. THE VEHICLE WAS ESSENTIALLY OUT OF CONTROL. WE TOOK IT TO A DEALER FOUR TIMES, EACH TIME IT WASN'T FIXED. THE VEHICLE IS CURRENTLY AT A DEALER AND FCA IS TRYING TO FIGURE OUT WHAT IS WRONG WITH IT. I HEARD THE MECHANIC SAY THEY HAD OTHERS THAT WERE DOING THIS. FCA REFUSES TO DESCRIBE WHAT THE PROBLEM MIGHT BE TO ME BECAUSE IT'S PROPRIETARY. THEY ESSENTIALLY WANT TO TRY STUFF, THEN HAVE ME RISK MY LIFE TESTING IT TO SEE IF IT WORKS. THE PHOTO IS THE SECOND TIME IT HAPPENED, ON AN INTERSTATE GOING STRAIGHT. THIS IS A 2019 WRANGLER RUBICON WITH 12K MILES AND COMPLETELY STOCK. THIS IS A VERY DANGEROUS DEFECT AND FCA DOESN'T KNOW OR DOESN'T WANT TO SAY WHAT IT IS. THEY SOUND LIKE THEY ARE TRYING TO COVER UP THE PROBLEM WITH SOME SORT OF HACKED UP SOFTWARE FIX, BUT THE SOFTWARE HAS BEEN COMPLETELY UPDATED. I AM WORRIED THAT SOMEONE WILL BE HURT OR WORSE IF THIS HAPPENS TO THEM.
Additional Notes:
WHILE DRIVING DOWN A WINDING MOUNTAIN ROAD, THE "ELECTRONIC THROTTLE" WARNING CAME ON AS DID VSC, ABS, CHECK ENGINE AND ELECTRICAL. THE STEERING BECAME VERY STIFF AND THE THROTTLE UNCONTROLLABLE. THE VEHICLE WAS ESSENTIALLY OUT OF CONTROL. WE TOOK IT TO A DEALER FOUR TIMES, EACH TIME IT WASN'T FIXED. THE VEHICLE IS CURRENTLY AT A DEALER AND FCA IS TRYING TO FIGURE OUT WHAT IS WRONG WITH IT. I HEARD THE MECHANIC SAY THEY HAD OTHERS THAT WERE DOING THIS. FCA REFUSES TO DESCRIBE WHAT THE PROBLEM MIGHT BE TO ME BECAUSE IT'S PROPRIETARY. THEY ESSENTIALLY WANT TO TRY STUFF, THEN HAVE ME RISK MY LIFE TESTING IT TO SEE IF IT WORKS. THE PHOTO IS THE SECOND TIME IT HAPPENED, ON AN INTERSTATE GOING STRAIGHT. THIS IS A 2019 WRANGLER RUBICON WITH 12K MILES AND COMPLETELY STOCK. THIS IS A VERY DANGEROUS DEFECT AND FCA DOESN'T KNOW OR DOESN'T WANT TO SAY WHAT IT IS. THEY SOUND LIKE THEY ARE TRYING TO COVER UP THE PROBLEM WITH SOME SORT OF HACKED UP SOFTWARE FIX, BUT THE SOFTWARE HAS BEEN COMPLETELY UPDATED. I AM WORRIED THAT SOMEONE WILL BE HURT OR WORSE IF THIS HAPPENS TO THEM.
Mfg Campaign: 11348893
Recall Date: Aug 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING DOWN A WINDING MOUNTAIN ROAD, THE "ELECTRONIC THROTTLE" WARNING CAME ON AS DID VSC, ABS, CHECK ENGINE AND ELECTRICAL. THE STEERING BECAME VERY STIFF AND THE THROTTLE UNCONTROLLABLE. THE VEHICLE WAS ESSENTIALLY OUT OF CONTROL. WE TOOK IT TO A DEALER FOUR TIMES, EACH TIME IT WASN'T FIXED. THE VEHICLE IS CURRENTLY AT A DEALER AND FCA IS TRYING TO FIGURE OUT WHAT IS WRONG WITH IT. I HEARD THE MECHANIC SAY THEY HAD OTHERS THAT WERE DOING THIS. FCA REFUSES TO DESCRIBE WHAT THE PROBLEM MIGHT BE TO ME BECAUSE IT'S PROPRIETARY. THEY ESSENTIALLY WANT TO TRY STUFF, THEN HAVE ME RISK MY LIFE TESTING IT TO SEE IF IT WORKS. THE PHOTO IS THE SECOND TIME IT HAPPENED, ON AN INTERSTATE GOING STRAIGHT. THIS IS A 2019 WRANGLER RUBICON WITH 12K MILES AND COMPLETELY STOCK. THIS IS A VERY DANGEROUS DEFECT AND FCA DOESN'T KNOW OR DOESN'T WANT TO SAY WHAT IT IS. THEY SOUND LIKE THEY ARE TRYING TO COVER UP THE PROBLEM WITH SOME SORT OF HACKED UP SOFTWARE FIX, BUT THE SOFTWARE HAS BEEN COMPLETELY UPDATED. I AM WORRIED THAT SOMEONE WILL BE HURT OR WORSE IF THIS HAPPENS TO THEM.
Corrective Action:
WHILE DRIVING DOWN A WINDING MOUNTAIN ROAD, THE "ELECTRONIC THROTTLE" WARNING CAME ON AS DID VSC, ABS, CHECK ENGINE AND ELECTRICAL. THE STEERING BECAME VERY STIFF AND THE THROTTLE UNCONTROLLABLE. THE VEHICLE WAS ESSENTIALLY OUT OF CONTROL. WE TOOK IT TO A DEALER FOUR TIMES, EACH TIME IT WASN'T FIXED. THE VEHICLE IS CURRENTLY AT A DEALER AND FCA IS TRYING TO FIGURE OUT WHAT IS WRONG WITH IT. I HEARD THE MECHANIC SAY THEY HAD OTHERS THAT WERE DOING THIS. FCA REFUSES TO DESCRIBE WHAT THE PROBLEM MIGHT BE TO ME BECAUSE IT'S PROPRIETARY. THEY ESSENTIALLY WANT TO TRY STUFF, THEN HAVE ME RISK MY LIFE TESTING IT TO SEE IF IT WORKS. THE PHOTO IS THE SECOND TIME IT HAPPENED, ON AN INTERSTATE GOING STRAIGHT. THIS IS A 2019 WRANGLER RUBICON WITH 12K MILES AND COMPLETELY STOCK. THIS IS A VERY DANGEROUS DEFECT AND FCA DOESN'T KNOW OR DOESN'T WANT TO SAY WHAT IT IS. THEY SOUND LIKE THEY ARE TRYING TO COVER UP THE PROBLEM WITH SOME SORT OF HACKED UP SOFTWARE FIX, BUT THE SOFTWARE HAS BEEN COMPLETELY UPDATED. I AM WORRIED THAT SOMEONE WILL BE HURT OR WORSE IF THIS HAPPENS TO THEM.
Additional Notes:
WHILE DRIVING DOWN A WINDING MOUNTAIN ROAD, THE "ELECTRONIC THROTTLE" WARNING CAME ON AS DID VSC, ABS, CHECK ENGINE AND ELECTRICAL. THE STEERING BECAME VERY STIFF AND THE THROTTLE UNCONTROLLABLE. THE VEHICLE WAS ESSENTIALLY OUT OF CONTROL. WE TOOK IT TO A DEALER FOUR TIMES, EACH TIME IT WASN'T FIXED. THE VEHICLE IS CURRENTLY AT A DEALER AND FCA IS TRYING TO FIGURE OUT WHAT IS WRONG WITH IT. I HEARD THE MECHANIC SAY THEY HAD OTHERS THAT WERE DOING THIS. FCA REFUSES TO DESCRIBE WHAT THE PROBLEM MIGHT BE TO ME BECAUSE IT'S PROPRIETARY. THEY ESSENTIALLY WANT TO TRY STUFF, THEN HAVE ME RISK MY LIFE TESTING IT TO SEE IF IT WORKS. THE PHOTO IS THE SECOND TIME IT HAPPENED, ON AN INTERSTATE GOING STRAIGHT. THIS IS A 2019 WRANGLER RUBICON WITH 12K MILES AND COMPLETELY STOCK. THIS IS A VERY DANGEROUS DEFECT AND FCA DOESN'T KNOW OR DOESN'T WANT TO SAY WHAT IT IS. THEY SOUND LIKE THEY ARE TRYING TO COVER UP THE PROBLEM WITH SOME SORT OF HACKED UP SOFTWARE FIX, BUT THE SOFTWARE HAS BEEN COMPLETELY UPDATED. I AM WORRIED THAT SOMEONE WILL BE HURT OR WORSE IF THIS HAPPENS TO THEM.
Mfg Campaign: 11348893
Recall Date: Aug 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN DRIVING ABOVE 55MPH BOTH TIMES THE VEHICLE STARTS TO VILENTLY SHAKE AND SLOW DOWN AND JERK, COMPLETE LOST OF POWER, CAN PUSH PEDDLE DOWN AND VEHICLE JUST BOGGS DOWN AND REVS UP THEN DOWN. EVENTUALLY DIES AND THEN YOU MUST SHUT DOWN VEHICLE WITH KEY. WAIT ABOUT 1 MINUTE START AND IT DRIVES FINE. HAS HAPPEN MULTIPLE TIMES BEEN INTO SHOP. THEY HAVE "FLASHED" COMPUTERS BUT CONTINUES TO DO RANDOMLY.
Corrective Action:
WHEN DRIVING ABOVE 55MPH BOTH TIMES THE VEHICLE STARTS TO VILENTLY SHAKE AND SLOW DOWN AND JERK, COMPLETE LOST OF POWER, CAN PUSH PEDDLE DOWN AND VEHICLE JUST BOGGS DOWN AND REVS UP THEN DOWN. EVENTUALLY DIES AND THEN YOU MUST SHUT DOWN VEHICLE WITH KEY. WAIT ABOUT 1 MINUTE START AND IT DRIVES FINE. HAS HAPPEN MULTIPLE TIMES BEEN INTO SHOP. THEY HAVE "FLASHED" COMPUTERS BUT CONTINUES TO DO RANDOMLY.
Additional Notes:
WHEN DRIVING ABOVE 55MPH BOTH TIMES THE VEHICLE STARTS TO VILENTLY SHAKE AND SLOW DOWN AND JERK, COMPLETE LOST OF POWER, CAN PUSH PEDDLE DOWN AND VEHICLE JUST BOGGS DOWN AND REVS UP THEN DOWN. EVENTUALLY DIES AND THEN YOU MUST SHUT DOWN VEHICLE WITH KEY. WAIT ABOUT 1 MINUTE START AND IT DRIVES FINE. HAS HAPPEN MULTIPLE TIMES BEEN INTO SHOP. THEY HAVE "FLASHED" COMPUTERS BUT CONTINUES TO DO RANDOMLY.
Mfg Campaign: 11343599
Recall Date: Aug 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING ABOVE 55MPH BOTH TIMES THE VEHICLE STARTS TO VILENTLY SHAKE AND SLOW DOWN AND JERK, COMPLETE LOST OF POWER, CAN PUSH PEDDLE DOWN AND VEHICLE JUST BOGGS DOWN AND REVS UP THEN DOWN. EVENTUALLY DIES AND THEN YOU MUST SHUT DOWN VEHICLE WITH KEY. WAIT ABOUT 1 MINUTE START AND IT DRIVES FINE. HAS HAPPEN MULTIPLE TIMES BEEN INTO SHOP. THEY HAVE "FLASHED" COMPUTERS BUT CONTINUES TO DO RANDOMLY.
Corrective Action:
WHEN DRIVING ABOVE 55MPH BOTH TIMES THE VEHICLE STARTS TO VILENTLY SHAKE AND SLOW DOWN AND JERK, COMPLETE LOST OF POWER, CAN PUSH PEDDLE DOWN AND VEHICLE JUST BOGGS DOWN AND REVS UP THEN DOWN. EVENTUALLY DIES AND THEN YOU MUST SHUT DOWN VEHICLE WITH KEY. WAIT ABOUT 1 MINUTE START AND IT DRIVES FINE. HAS HAPPEN MULTIPLE TIMES BEEN INTO SHOP. THEY HAVE "FLASHED" COMPUTERS BUT CONTINUES TO DO RANDOMLY.
Additional Notes:
WHEN DRIVING ABOVE 55MPH BOTH TIMES THE VEHICLE STARTS TO VILENTLY SHAKE AND SLOW DOWN AND JERK, COMPLETE LOST OF POWER, CAN PUSH PEDDLE DOWN AND VEHICLE JUST BOGGS DOWN AND REVS UP THEN DOWN. EVENTUALLY DIES AND THEN YOU MUST SHUT DOWN VEHICLE WITH KEY. WAIT ABOUT 1 MINUTE START AND IT DRIVES FINE. HAS HAPPEN MULTIPLE TIMES BEEN INTO SHOP. THEY HAVE "FLASHED" COMPUTERS BUT CONTINUES TO DO RANDOMLY.
Mfg Campaign: 11343599
Recall Date: Aug 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN DRIVING ABOVE 55MPH BOTH TIMES THE VEHICLE STARTS TO VILENTLY SHAKE AND SLOW DOWN AND JERK, COMPLETE LOST OF POWER, CAN PUSH PEDDLE DOWN AND VEHICLE JUST BOGGS DOWN AND REVS UP THEN DOWN. EVENTUALLY DIES AND THEN YOU MUST SHUT DOWN VEHICLE WITH KEY. WAIT ABOUT 1 MINUTE START AND IT DRIVES FINE. HAS HAPPEN MULTIPLE TIMES BEEN INTO SHOP. THEY HAVE "FLASHED" COMPUTERS BUT CONTINUES TO DO RANDOMLY.
Corrective Action:
WHEN DRIVING ABOVE 55MPH BOTH TIMES THE VEHICLE STARTS TO VILENTLY SHAKE AND SLOW DOWN AND JERK, COMPLETE LOST OF POWER, CAN PUSH PEDDLE DOWN AND VEHICLE JUST BOGGS DOWN AND REVS UP THEN DOWN. EVENTUALLY DIES AND THEN YOU MUST SHUT DOWN VEHICLE WITH KEY. WAIT ABOUT 1 MINUTE START AND IT DRIVES FINE. HAS HAPPEN MULTIPLE TIMES BEEN INTO SHOP. THEY HAVE "FLASHED" COMPUTERS BUT CONTINUES TO DO RANDOMLY.
Additional Notes:
WHEN DRIVING ABOVE 55MPH BOTH TIMES THE VEHICLE STARTS TO VILENTLY SHAKE AND SLOW DOWN AND JERK, COMPLETE LOST OF POWER, CAN PUSH PEDDLE DOWN AND VEHICLE JUST BOGGS DOWN AND REVS UP THEN DOWN. EVENTUALLY DIES AND THEN YOU MUST SHUT DOWN VEHICLE WITH KEY. WAIT ABOUT 1 MINUTE START AND IT DRIVES FINE. HAS HAPPEN MULTIPLE TIMES BEEN INTO SHOP. THEY HAVE "FLASHED" COMPUTERS BUT CONTINUES TO DO RANDOMLY.
Mfg Campaign: 11343599
Recall Date: Aug 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE JEEP WANDERS ON THE HIGHWAY. YOU ARE CONSTANTLY HAVING TO TURN THE STEERING WHEEL BACK AND FORTH TO KEEP THE VEHICLE CENTERED. THERE IS TOO MUCH SLOP IN THE STEERING. IF YOU AREN'T CONSTANTLY CORRECTING YOU ARE IN THE OTHER LANE. DANGEROUS. IT IS WORSE WHEN DRIVING OVER 50 MPH.
Corrective Action:
THE JEEP WANDERS ON THE HIGHWAY. YOU ARE CONSTANTLY HAVING TO TURN THE STEERING WHEEL BACK AND FORTH TO KEEP THE VEHICLE CENTERED. THERE IS TOO MUCH SLOP IN THE STEERING. IF YOU AREN'T CONSTANTLY CORRECTING YOU ARE IN THE OTHER LANE. DANGEROUS. IT IS WORSE WHEN DRIVING OVER 50 MPH.
Additional Notes:
THE JEEP WANDERS ON THE HIGHWAY. YOU ARE CONSTANTLY HAVING TO TURN THE STEERING WHEEL BACK AND FORTH TO KEEP THE VEHICLE CENTERED. THERE IS TOO MUCH SLOP IN THE STEERING. IF YOU AREN'T CONSTANTLY CORRECTING YOU ARE IN THE OTHER LANE. DANGEROUS. IT IS WORSE WHEN DRIVING OVER 50 MPH.
Mfg Campaign: 11343706
Recall Date: Aug 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
HI MY NAME IS [XXX] OWNER OF THE VEHICLE I HAVE A PROBLEM WITH WONDERING STEERING WHEEL WHEN I AM AT THE HIGHWAY IT PLAYS TO MUCH CAN YOU GUYS PLEASE HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Corrective Action:
HI MY NAME IS [XXX] OWNER OF THE VEHICLE I HAVE A PROBLEM WITH WONDERING STEERING WHEEL WHEN I AM AT THE HIGHWAY IT PLAYS TO MUCH CAN YOU GUYS PLEASE HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Additional Notes:
HI MY NAME IS [XXX] OWNER OF THE VEHICLE I HAVE A PROBLEM WITH WONDERING STEERING WHEEL WHEN I AM AT THE HIGHWAY IT PLAYS TO MUCH CAN YOU GUYS PLEASE HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Mfg Campaign: 11342457
Recall Date: Jul 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
LOOSE AND WANDERING STEERING. I PURCHASED THIS VEHICLE NEW IN JANUARY 2019, IT CURRENTLY HAS 5,039 MILES. SINCE NEW, THE STEERING HAS BEEN LOOSE AND WANDERS AROUND THE LANE OF TRAVEL AT SPEEDS OVER ABOUT 30 MPH ON PAVED, WELL MAINTAINED HIGHWAYS. IF YOU TAKE YOUR EYES OFF THE ROAD TO CHECK GAUGES OR CONTROLS, YOU HAVE TO QUICKLY MAKE AN ADJUSTMENT TO KEEP IT CENTERED IN THE LANE. IT HAS LOW MILEAGE IN THE 18 MONTHS OF OUR OWNERSHIP BECAUSE WE ARE AFRAID TO DRIVE IT. WE WANT TO AVOID A CRASH AND INJURIES AT ALL COST. THE STEERING WHEEL CAN BE TURNED EITHER DIRECTION FOR SEVERAL DEGREES WITHOUT RESPONSE AT HIGHWAY SPEEDS. I REPORTED THIS ISSUE TO MY DEALERS AND THEY HAVE MADE THREE DIFFERENT ATTEMPTS TO CORRECT THE ISSUE, BUT THEY ARE UNABLE TO BASED ON THE DESIGN. THE LAST ATTEMPT, THEY ADVISED THEY HAD SPOKEN TO THEIR AREA JEEP/FCA REPRESENTATIVE AND WERE ADVISED THAT JEEP IS AWARE OF THE ISSUE AND A CORRECTION WILL BE COMING IN THE NEAR FUTURE. THE ASKED ME TO BE PATIENT. THAT WAS OVER ONE YEAR AGO AND STILL NO CORRECTION. I'M SURE THIS ISSUE HAS LIKELY CAUSED MANY PREVENTABLE CRASHES AND INJURIES AND WILL CONTINUE TO DO SO UNTIL IT IS RESOLVED BY THE MANUFACTURER. IT'S TIME FOR NHTSA INFLUENCE.
Corrective Action:
LOOSE AND WANDERING STEERING. I PURCHASED THIS VEHICLE NEW IN JANUARY 2019, IT CURRENTLY HAS 5,039 MILES. SINCE NEW, THE STEERING HAS BEEN LOOSE AND WANDERS AROUND THE LANE OF TRAVEL AT SPEEDS OVER ABOUT 30 MPH ON PAVED, WELL MAINTAINED HIGHWAYS. IF YOU TAKE YOUR EYES OFF THE ROAD TO CHECK GAUGES OR CONTROLS, YOU HAVE TO QUICKLY MAKE AN ADJUSTMENT TO KEEP IT CENTERED IN THE LANE. IT HAS LOW MILEAGE IN THE 18 MONTHS OF OUR OWNERSHIP BECAUSE WE ARE AFRAID TO DRIVE IT. WE WANT TO AVOID A CRASH AND INJURIES AT ALL COST. THE STEERING WHEEL CAN BE TURNED EITHER DIRECTION FOR SEVERAL DEGREES WITHOUT RESPONSE AT HIGHWAY SPEEDS. I REPORTED THIS ISSUE TO MY DEALERS AND THEY HAVE MADE THREE DIFFERENT ATTEMPTS TO CORRECT THE ISSUE, BUT THEY ARE UNABLE TO BASED ON THE DESIGN. THE LAST ATTEMPT, THEY ADVISED THEY HAD SPOKEN TO THEIR AREA JEEP/FCA REPRESENTATIVE AND WERE ADVISED THAT JEEP IS AWARE OF THE ISSUE AND A CORRECTION WILL BE COMING IN THE NEAR FUTURE. THE ASKED ME TO BE PATIENT. THAT WAS OVER ONE YEAR AGO AND STILL NO CORRECTION. I'M SURE THIS ISSUE HAS LIKELY CAUSED MANY PREVENTABLE CRASHES AND INJURIES AND WILL CONTINUE TO DO SO UNTIL IT IS RESOLVED BY THE MANUFACTURER. IT'S TIME FOR NHTSA INFLUENCE.
Additional Notes:
LOOSE AND WANDERING STEERING. I PURCHASED THIS VEHICLE NEW IN JANUARY 2019, IT CURRENTLY HAS 5,039 MILES. SINCE NEW, THE STEERING HAS BEEN LOOSE AND WANDERS AROUND THE LANE OF TRAVEL AT SPEEDS OVER ABOUT 30 MPH ON PAVED, WELL MAINTAINED HIGHWAYS. IF YOU TAKE YOUR EYES OFF THE ROAD TO CHECK GAUGES OR CONTROLS, YOU HAVE TO QUICKLY MAKE AN ADJUSTMENT TO KEEP IT CENTERED IN THE LANE. IT HAS LOW MILEAGE IN THE 18 MONTHS OF OUR OWNERSHIP BECAUSE WE ARE AFRAID TO DRIVE IT. WE WANT TO AVOID A CRASH AND INJURIES AT ALL COST. THE STEERING WHEEL CAN BE TURNED EITHER DIRECTION FOR SEVERAL DEGREES WITHOUT RESPONSE AT HIGHWAY SPEEDS. I REPORTED THIS ISSUE TO MY DEALERS AND THEY HAVE MADE THREE DIFFERENT ATTEMPTS TO CORRECT THE ISSUE, BUT THEY ARE UNABLE TO BASED ON THE DESIGN. THE LAST ATTEMPT, THEY ADVISED THEY HAD SPOKEN TO THEIR AREA JEEP/FCA REPRESENTATIVE AND WERE ADVISED THAT JEEP IS AWARE OF THE ISSUE AND A CORRECTION WILL BE COMING IN THE NEAR FUTURE. THE ASKED ME TO BE PATIENT. THAT WAS OVER ONE YEAR AGO AND STILL NO CORRECTION. I'M SURE THIS ISSUE HAS LIKELY CAUSED MANY PREVENTABLE CRASHES AND INJURIES AND WILL CONTINUE TO DO SO UNTIL IT IS RESOLVED BY THE MANUFACTURER. IT'S TIME FOR NHTSA INFLUENCE.
Mfg Campaign: 11341152
Recall Date: Jul 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS JEEP HAS BEEN TO THE DEALER 4 TIMES PREVIOUSLY FOR A SIMILAR ISSUE. THIS INCIDENT, WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 45 MPH ALL THE INSTRUMENTS STARTED GOING CRAZY (PREVIOUSLY HAPPENED MANY TIMES). SHORTLY THEREAFTER THE STEERING WHEEL LOCKED UP. THE POWER STEERING WAS STILL WORKING, BUT THE WHEEL WOULD ONLY TURN AROUND 1 INCH IN EITHER DIRECTION. BRAKING WAS NORMAL. MANEUVERED THE JEEP OFF THE ROAD AND HAD TOWED TO RON CARTER CHRYSLER JEEP DODGE DEALERSHIP IN LEAGUE CITY, TX. THE DEALERSHIP HAS HAD THIS VEHICLE 4 TIMES IN THE PAST FOR THIS ISSUE. IN THE PAST THE STEERING HAS NOT BEEN AFFECTED, BUT THE VEHICLE WON'T START OR THE PARKING BRAKE WILL BE SET AND YOU CAN'T MOVE OR OTHER WEIRD DIFFERENT STUFF HAPPENS. THE STEERING ISSUE IN THIS PAST INCIDENT IS SERIOUS. WHEN THE TOW TRUCK DRIVER INQUIRED WHAT HAPPENED HE TOLD ME HE HAS TOWED PROBABLY 20 OTHER NEWER JEEP WRANGLERS WITH SIMILAR ISSUES. THE DEALERSHIP TOLD ME LAST TIME WE BROUGHT THE VEHICLE IN AND IT WAS STILL ACTING UP THAT THERE WERE 15 FAULTS STORED. THE ISSUE USUALLY CLEARS ITSELF UP BY THE TIME WE GET IT TO THE DEALER. THE DEALER CLAIMS THEY HAVE TALKED WITH CHRYSLER AND CAN'T FIGURE OUT WHATS WRONG AND HAVE JUST BEEN THROWING DARTS REPLACING VARIOUS THINGS. IF THE TOW TRUCK DRIVER IS RIGHT ON HOW MANY VEHICLES HES TOWED WITH THIS PROBLEM THERE IS A SERIOUS ELECTRICAL / COMPUTER ISSUE GOING ON WITH THESE VEHICLES THAT IS GOING TO CAUSE ACCIDENTS.
Corrective Action:
THIS JEEP HAS BEEN TO THE DEALER 4 TIMES PREVIOUSLY FOR A SIMILAR ISSUE. THIS INCIDENT, WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 45 MPH ALL THE INSTRUMENTS STARTED GOING CRAZY (PREVIOUSLY HAPPENED MANY TIMES). SHORTLY THEREAFTER THE STEERING WHEEL LOCKED UP. THE POWER STEERING WAS STILL WORKING, BUT THE WHEEL WOULD ONLY TURN AROUND 1 INCH IN EITHER DIRECTION. BRAKING WAS NORMAL. MANEUVERED THE JEEP OFF THE ROAD AND HAD TOWED TO RON CARTER CHRYSLER JEEP DODGE DEALERSHIP IN LEAGUE CITY, TX. THE DEALERSHIP HAS HAD THIS VEHICLE 4 TIMES IN THE PAST FOR THIS ISSUE. IN THE PAST THE STEERING HAS NOT BEEN AFFECTED, BUT THE VEHICLE WON'T START OR THE PARKING BRAKE WILL BE SET AND YOU CAN'T MOVE OR OTHER WEIRD DIFFERENT STUFF HAPPENS. THE STEERING ISSUE IN THIS PAST INCIDENT IS SERIOUS. WHEN THE TOW TRUCK DRIVER INQUIRED WHAT HAPPENED HE TOLD ME HE HAS TOWED PROBABLY 20 OTHER NEWER JEEP WRANGLERS WITH SIMILAR ISSUES. THE DEALERSHIP TOLD ME LAST TIME WE BROUGHT THE VEHICLE IN AND IT WAS STILL ACTING UP THAT THERE WERE 15 FAULTS STORED. THE ISSUE USUALLY CLEARS ITSELF UP BY THE TIME WE GET IT TO THE DEALER. THE DEALER CLAIMS THEY HAVE TALKED WITH CHRYSLER AND CAN'T FIGURE OUT WHATS WRONG AND HAVE JUST BEEN THROWING DARTS REPLACING VARIOUS THINGS. IF THE TOW TRUCK DRIVER IS RIGHT ON HOW MANY VEHICLES HES TOWED WITH THIS PROBLEM THERE IS A SERIOUS ELECTRICAL / COMPUTER ISSUE GOING ON WITH THESE VEHICLES THAT IS GOING TO CAUSE ACCIDENTS.
Additional Notes:
THIS JEEP HAS BEEN TO THE DEALER 4 TIMES PREVIOUSLY FOR A SIMILAR ISSUE. THIS INCIDENT, WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 45 MPH ALL THE INSTRUMENTS STARTED GOING CRAZY (PREVIOUSLY HAPPENED MANY TIMES). SHORTLY THEREAFTER THE STEERING WHEEL LOCKED UP. THE POWER STEERING WAS STILL WORKING, BUT THE WHEEL WOULD ONLY TURN AROUND 1 INCH IN EITHER DIRECTION. BRAKING WAS NORMAL. MANEUVERED THE JEEP OFF THE ROAD AND HAD TOWED TO RON CARTER CHRYSLER JEEP DODGE DEALERSHIP IN LEAGUE CITY, TX. THE DEALERSHIP HAS HAD THIS VEHICLE 4 TIMES IN THE PAST FOR THIS ISSUE. IN THE PAST THE STEERING HAS NOT BEEN AFFECTED, BUT THE VEHICLE WON'T START OR THE PARKING BRAKE WILL BE SET AND YOU CAN'T MOVE OR OTHER WEIRD DIFFERENT STUFF HAPPENS. THE STEERING ISSUE IN THIS PAST INCIDENT IS SERIOUS. WHEN THE TOW TRUCK DRIVER INQUIRED WHAT HAPPENED HE TOLD ME HE HAS TOWED PROBABLY 20 OTHER NEWER JEEP WRANGLERS WITH SIMILAR ISSUES. THE DEALERSHIP TOLD ME LAST TIME WE BROUGHT THE VEHICLE IN AND IT WAS STILL ACTING UP THAT THERE WERE 15 FAULTS STORED. THE ISSUE USUALLY CLEARS ITSELF UP BY THE TIME WE GET IT TO THE DEALER. THE DEALER CLAIMS THEY HAVE TALKED WITH CHRYSLER AND CAN'T FIGURE OUT WHATS WRONG AND HAVE JUST BEEN THROWING DARTS REPLACING VARIOUS THINGS. IF THE TOW TRUCK DRIVER IS RIGHT ON HOW MANY VEHICLES HES TOWED WITH THIS PROBLEM THERE IS A SERIOUS ELECTRICAL / COMPUTER ISSUE GOING ON WITH THESE VEHICLES THAT IS GOING TO CAUSE ACCIDENTS.
Mfg Campaign: 11340316
Recall Date: Jul 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THIS JEEP HAS BEEN TO THE DEALER 4 TIMES PREVIOUSLY FOR A SIMILAR ISSUE. THIS INCIDENT, WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 45 MPH ALL THE INSTRUMENTS STARTED GOING CRAZY (PREVIOUSLY HAPPENED MANY TIMES). SHORTLY THEREAFTER THE STEERING WHEEL LOCKED UP. THE POWER STEERING WAS STILL WORKING, BUT THE WHEEL WOULD ONLY TURN AROUND 1 INCH IN EITHER DIRECTION. BRAKING WAS NORMAL. MANEUVERED THE JEEP OFF THE ROAD AND HAD TOWED TO RON CARTER CHRYSLER JEEP DODGE DEALERSHIP IN LEAGUE CITY, TX. THE DEALERSHIP HAS HAD THIS VEHICLE 4 TIMES IN THE PAST FOR THIS ISSUE. IN THE PAST THE STEERING HAS NOT BEEN AFFECTED, BUT THE VEHICLE WON'T START OR THE PARKING BRAKE WILL BE SET AND YOU CAN'T MOVE OR OTHER WEIRD DIFFERENT STUFF HAPPENS. THE STEERING ISSUE IN THIS PAST INCIDENT IS SERIOUS. WHEN THE TOW TRUCK DRIVER INQUIRED WHAT HAPPENED HE TOLD ME HE HAS TOWED PROBABLY 20 OTHER NEWER JEEP WRANGLERS WITH SIMILAR ISSUES. THE DEALERSHIP TOLD ME LAST TIME WE BROUGHT THE VEHICLE IN AND IT WAS STILL ACTING UP THAT THERE WERE 15 FAULTS STORED. THE ISSUE USUALLY CLEARS ITSELF UP BY THE TIME WE GET IT TO THE DEALER. THE DEALER CLAIMS THEY HAVE TALKED WITH CHRYSLER AND CAN'T FIGURE OUT WHATS WRONG AND HAVE JUST BEEN THROWING DARTS REPLACING VARIOUS THINGS. IF THE TOW TRUCK DRIVER IS RIGHT ON HOW MANY VEHICLES HES TOWED WITH THIS PROBLEM THERE IS A SERIOUS ELECTRICAL / COMPUTER ISSUE GOING ON WITH THESE VEHICLES THAT IS GOING TO CAUSE ACCIDENTS.
Corrective Action:
THIS JEEP HAS BEEN TO THE DEALER 4 TIMES PREVIOUSLY FOR A SIMILAR ISSUE. THIS INCIDENT, WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 45 MPH ALL THE INSTRUMENTS STARTED GOING CRAZY (PREVIOUSLY HAPPENED MANY TIMES). SHORTLY THEREAFTER THE STEERING WHEEL LOCKED UP. THE POWER STEERING WAS STILL WORKING, BUT THE WHEEL WOULD ONLY TURN AROUND 1 INCH IN EITHER DIRECTION. BRAKING WAS NORMAL. MANEUVERED THE JEEP OFF THE ROAD AND HAD TOWED TO RON CARTER CHRYSLER JEEP DODGE DEALERSHIP IN LEAGUE CITY, TX. THE DEALERSHIP HAS HAD THIS VEHICLE 4 TIMES IN THE PAST FOR THIS ISSUE. IN THE PAST THE STEERING HAS NOT BEEN AFFECTED, BUT THE VEHICLE WON'T START OR THE PARKING BRAKE WILL BE SET AND YOU CAN'T MOVE OR OTHER WEIRD DIFFERENT STUFF HAPPENS. THE STEERING ISSUE IN THIS PAST INCIDENT IS SERIOUS. WHEN THE TOW TRUCK DRIVER INQUIRED WHAT HAPPENED HE TOLD ME HE HAS TOWED PROBABLY 20 OTHER NEWER JEEP WRANGLERS WITH SIMILAR ISSUES. THE DEALERSHIP TOLD ME LAST TIME WE BROUGHT THE VEHICLE IN AND IT WAS STILL ACTING UP THAT THERE WERE 15 FAULTS STORED. THE ISSUE USUALLY CLEARS ITSELF UP BY THE TIME WE GET IT TO THE DEALER. THE DEALER CLAIMS THEY HAVE TALKED WITH CHRYSLER AND CAN'T FIGURE OUT WHATS WRONG AND HAVE JUST BEEN THROWING DARTS REPLACING VARIOUS THINGS. IF THE TOW TRUCK DRIVER IS RIGHT ON HOW MANY VEHICLES HES TOWED WITH THIS PROBLEM THERE IS A SERIOUS ELECTRICAL / COMPUTER ISSUE GOING ON WITH THESE VEHICLES THAT IS GOING TO CAUSE ACCIDENTS.
Additional Notes:
THIS JEEP HAS BEEN TO THE DEALER 4 TIMES PREVIOUSLY FOR A SIMILAR ISSUE. THIS INCIDENT, WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 45 MPH ALL THE INSTRUMENTS STARTED GOING CRAZY (PREVIOUSLY HAPPENED MANY TIMES). SHORTLY THEREAFTER THE STEERING WHEEL LOCKED UP. THE POWER STEERING WAS STILL WORKING, BUT THE WHEEL WOULD ONLY TURN AROUND 1 INCH IN EITHER DIRECTION. BRAKING WAS NORMAL. MANEUVERED THE JEEP OFF THE ROAD AND HAD TOWED TO RON CARTER CHRYSLER JEEP DODGE DEALERSHIP IN LEAGUE CITY, TX. THE DEALERSHIP HAS HAD THIS VEHICLE 4 TIMES IN THE PAST FOR THIS ISSUE. IN THE PAST THE STEERING HAS NOT BEEN AFFECTED, BUT THE VEHICLE WON'T START OR THE PARKING BRAKE WILL BE SET AND YOU CAN'T MOVE OR OTHER WEIRD DIFFERENT STUFF HAPPENS. THE STEERING ISSUE IN THIS PAST INCIDENT IS SERIOUS. WHEN THE TOW TRUCK DRIVER INQUIRED WHAT HAPPENED HE TOLD ME HE HAS TOWED PROBABLY 20 OTHER NEWER JEEP WRANGLERS WITH SIMILAR ISSUES. THE DEALERSHIP TOLD ME LAST TIME WE BROUGHT THE VEHICLE IN AND IT WAS STILL ACTING UP THAT THERE WERE 15 FAULTS STORED. THE ISSUE USUALLY CLEARS ITSELF UP BY THE TIME WE GET IT TO THE DEALER. THE DEALER CLAIMS THEY HAVE TALKED WITH CHRYSLER AND CAN'T FIGURE OUT WHATS WRONG AND HAVE JUST BEEN THROWING DARTS REPLACING VARIOUS THINGS. IF THE TOW TRUCK DRIVER IS RIGHT ON HOW MANY VEHICLES HES TOWED WITH THIS PROBLEM THERE IS A SERIOUS ELECTRICAL / COMPUTER ISSUE GOING ON WITH THESE VEHICLES THAT IS GOING TO CAUSE ACCIDENTS.
Mfg Campaign: 11340316
Recall Date: Jul 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
LOOSE STEERING HAS CAUSED SEVERAL 'NEAR MISSES' WHEN TAKING CURVES, ESPECIALLY AT SPEEDS ABOVE 40MPH. THE STEERING WHEEL IS VERY LOOSE OVERALL, BUT IT IS VERY DANGEROUS AT HIGHWAY SPEEDS.
Corrective Action:
LOOSE STEERING HAS CAUSED SEVERAL 'NEAR MISSES' WHEN TAKING CURVES, ESPECIALLY AT SPEEDS ABOVE 40MPH. THE STEERING WHEEL IS VERY LOOSE OVERALL, BUT IT IS VERY DANGEROUS AT HIGHWAY SPEEDS.
Additional Notes:
LOOSE STEERING HAS CAUSED SEVERAL 'NEAR MISSES' WHEN TAKING CURVES, ESPECIALLY AT SPEEDS ABOVE 40MPH. THE STEERING WHEEL IS VERY LOOSE OVERALL, BUT IT IS VERY DANGEROUS AT HIGHWAY SPEEDS.
Mfg Campaign: 11338879
Recall Date: Jul 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
DRIVING ON HIGHWAY AT ABOUT 75 MPH THE VEHICLE STARTED TO SHAKE UNCONTROLLABLY. HAD TO SLOW DOWN TO ABOUT 30 MPH TO GET VEHICLE UNDER CONTROL. VEHICLE HAS BEEN DRIVEN LESS THAN 4,000 MILES.
Corrective Action:
DRIVING ON HIGHWAY AT ABOUT 75 MPH THE VEHICLE STARTED TO SHAKE UNCONTROLLABLY. HAD TO SLOW DOWN TO ABOUT 30 MPH TO GET VEHICLE UNDER CONTROL. VEHICLE HAS BEEN DRIVEN LESS THAN 4,000 MILES.
Additional Notes:
DRIVING ON HIGHWAY AT ABOUT 75 MPH THE VEHICLE STARTED TO SHAKE UNCONTROLLABLY. HAD TO SLOW DOWN TO ABOUT 30 MPH TO GET VEHICLE UNDER CONTROL. VEHICLE HAS BEEN DRIVEN LESS THAN 4,000 MILES.
Mfg Campaign: 11338804
Recall Date: Jul 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
DRIVING ON HIGHWAY AT ABOUT 75 MPH THE VEHICLE STARTED TO SHAKE UNCONTROLLABLY. HAD TO SLOW DOWN TO ABOUT 30 MPH TO GET VEHICLE UNDER CONTROL. VEHICLE HAS BEEN DRIVEN LESS THAN 4,000 MILES.
Corrective Action:
DRIVING ON HIGHWAY AT ABOUT 75 MPH THE VEHICLE STARTED TO SHAKE UNCONTROLLABLY. HAD TO SLOW DOWN TO ABOUT 30 MPH TO GET VEHICLE UNDER CONTROL. VEHICLE HAS BEEN DRIVEN LESS THAN 4,000 MILES.
Additional Notes:
DRIVING ON HIGHWAY AT ABOUT 75 MPH THE VEHICLE STARTED TO SHAKE UNCONTROLLABLY. HAD TO SLOW DOWN TO ABOUT 30 MPH TO GET VEHICLE UNDER CONTROL. VEHICLE HAS BEEN DRIVEN LESS THAN 4,000 MILES.
Mfg Campaign: 11338804
Recall Date: Jul 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
MY JEEP HAS A SERIOUS SAFETY ISSUE. THE VEHICLE HAS TO MUCH PLAY IN THE STEERING WHEEL. BECAUSE OF THIS, THE VEHICLE WANDERS BACK AND FORTH IN THE ROAD.TO CORRECT THIS PROBLEM YOU HAVE TO CONSTANTLY TURN THE WHEEL BACK AND FORTH. THE PROBLEM IS EXACERBATED WITH SPEED, SO AT HIGHWAY IT IS SO UNSAFE, YOU FELL LIKE YOU ARE GOING TO DIE.THE VEHICLE HAS SERIOUS STEERING BOX ISSUE. THE VEHICLE IS SO UNSAFE I WILL NOT LET ANYONE DRIVE THIS VEHICLE.
Corrective Action:
MY JEEP HAS A SERIOUS SAFETY ISSUE. THE VEHICLE HAS TO MUCH PLAY IN THE STEERING WHEEL. BECAUSE OF THIS, THE VEHICLE WANDERS BACK AND FORTH IN THE ROAD.TO CORRECT THIS PROBLEM YOU HAVE TO CONSTANTLY TURN THE WHEEL BACK AND FORTH. THE PROBLEM IS EXACERBATED WITH SPEED, SO AT HIGHWAY IT IS SO UNSAFE, YOU FELL LIKE YOU ARE GOING TO DIE.THE VEHICLE HAS SERIOUS STEERING BOX ISSUE. THE VEHICLE IS SO UNSAFE I WILL NOT LET ANYONE DRIVE THIS VEHICLE.
Additional Notes:
MY JEEP HAS A SERIOUS SAFETY ISSUE. THE VEHICLE HAS TO MUCH PLAY IN THE STEERING WHEEL. BECAUSE OF THIS, THE VEHICLE WANDERS BACK AND FORTH IN THE ROAD.TO CORRECT THIS PROBLEM YOU HAVE TO CONSTANTLY TURN THE WHEEL BACK AND FORTH. THE PROBLEM IS EXACERBATED WITH SPEED, SO AT HIGHWAY IT IS SO UNSAFE, YOU FELL LIKE YOU ARE GOING TO DIE.THE VEHICLE HAS SERIOUS STEERING BOX ISSUE. THE VEHICLE IS SO UNSAFE I WILL NOT LET ANYONE DRIVE THIS VEHICLE.
Mfg Campaign: 11338556
Recall Date: Jul 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
2019 JEEP WRANGLER JL SPORT-STEERING ISSUES I HAVE HAD MY 2019 JL A LITTLE OVER A YEAR NOW AND HAVE BEEN EXPERIENCING CONCERNS WITH THE STEERING SINCE I DROVE IT HOME. BEING A FIRST TIME JEEP OWNER, INITIALLY I THOUGHT MAYBE THAT WAS JUST THE WAY IT WAS SUPPOSED TO DRIVE. AFTER A FEW MONTHS, IT JUST DIDN'T SEEM RIGHT TO ME THAT A BRAND NEW JEEP COULD BE THIS SLOPPY IN THE STEERING. THERE IS A TON OF PLAY IN THE STEERING WHEEL WHICH MEANS CONSTANTLY OVER-CORRECTING TO STAY IN A LANE. IT IS NOTICEABLE AT ALL SPEEDS BUT EVEN MORE SO AT HIGHWAY SPEEDS. I FIND THAT I CANNOT TAKE ONE HAND OFF THE WHEEL AT ANYTIME WHILE ON THE HIGHWAY BECAUSE IT CAN WANDER. THIS IS AN EXHAUSTING WAY TO DRIVE NOT TO MENTION THE CONSTANT BUMP STEER THAT HAPPENS WHEN GOING OVER ANY MINOR BUMP OR HIGHWAY OVERPASS. IT'S NERVE WRACKING DRIVING IN TIGHT LANES ON THE HIGHWAY AND ESPECIALLY IN CONSTRUCTION ZONES. IT'S TO THE POINT THAT I HONESTLY DON'T FEEL SAFE DRIVING IT AND NEITHER DOES MY BOYFRIEND. I HAVE BROUGHT THIS UP NOW AT TWO DIFFERENT DEALERSHIPS FOR A TOTAL OF 5-6 TIMES. THE MOST RECENT RESPONSE WAS, "THAT'S JUST THE NATURE OF THE BEAST". I'M SORRY BUT THAT IS NOT ACCEPTABLE. THE FIRST DEALERSHIP PUT MY DAMPER RECALL PART IN UPSIDE DOWN AND SO I DROVE ON AN UPSIDE DOWN PART FOR 5 MONTHS BEFORE I EXPERIENCED THE DEATH WOBBLE ON THE HIGHWAY. AFTER THAT INCIDENT I TOOK IT TO A DIFFERENT DEALERSHIP WHO PUT IN A NEW DAMPER THE CORRECT WAY BUT STILL EXTREME LOOSENESS IN THE WHEEL AND WANDERING ALL OVER THE ROAD. THE MOST FRUSTRATING THING IS THAT THE DEALERSHIP TELLS ME THERE IS NOTHING WRONG WITH THE JEEP AND IT'S SAFE TO DRIVE YET THERE ARE 1,000'S OF REPORTS HAVING THE SAME STEERING ISSUES AS ME. THIS IS MY SECOND TIME OPENING A CASE WITH JEEP CARE HOWEVER I'M NOT HOPEFUL THAT THEY WILL HELP AT ALL.
Corrective Action:
2019 JEEP WRANGLER JL SPORT-STEERING ISSUES I HAVE HAD MY 2019 JL A LITTLE OVER A YEAR NOW AND HAVE BEEN EXPERIENCING CONCERNS WITH THE STEERING SINCE I DROVE IT HOME. BEING A FIRST TIME JEEP OWNER, INITIALLY I THOUGHT MAYBE THAT WAS JUST THE WAY IT WAS SUPPOSED TO DRIVE. AFTER A FEW MONTHS, IT JUST DIDN'T SEEM RIGHT TO ME THAT A BRAND NEW JEEP COULD BE THIS SLOPPY IN THE STEERING. THERE IS A TON OF PLAY IN THE STEERING WHEEL WHICH MEANS CONSTANTLY OVER-CORRECTING TO STAY IN A LANE. IT IS NOTICEABLE AT ALL SPEEDS BUT EVEN MORE SO AT HIGHWAY SPEEDS. I FIND THAT I CANNOT TAKE ONE HAND OFF THE WHEEL AT ANYTIME WHILE ON THE HIGHWAY BECAUSE IT CAN WANDER. THIS IS AN EXHAUSTING WAY TO DRIVE NOT TO MENTION THE CONSTANT BUMP STEER THAT HAPPENS WHEN GOING OVER ANY MINOR BUMP OR HIGHWAY OVERPASS. IT'S NERVE WRACKING DRIVING IN TIGHT LANES ON THE HIGHWAY AND ESPECIALLY IN CONSTRUCTION ZONES. IT'S TO THE POINT THAT I HONESTLY DON'T FEEL SAFE DRIVING IT AND NEITHER DOES MY BOYFRIEND. I HAVE BROUGHT THIS UP NOW AT TWO DIFFERENT DEALERSHIPS FOR A TOTAL OF 5-6 TIMES. THE MOST RECENT RESPONSE WAS, "THAT'S JUST THE NATURE OF THE BEAST". I'M SORRY BUT THAT IS NOT ACCEPTABLE. THE FIRST DEALERSHIP PUT MY DAMPER RECALL PART IN UPSIDE DOWN AND SO I DROVE ON AN UPSIDE DOWN PART FOR 5 MONTHS BEFORE I EXPERIENCED THE DEATH WOBBLE ON THE HIGHWAY. AFTER THAT INCIDENT I TOOK IT TO A DIFFERENT DEALERSHIP WHO PUT IN A NEW DAMPER THE CORRECT WAY BUT STILL EXTREME LOOSENESS IN THE WHEEL AND WANDERING ALL OVER THE ROAD. THE MOST FRUSTRATING THING IS THAT THE DEALERSHIP TELLS ME THERE IS NOTHING WRONG WITH THE JEEP AND IT'S SAFE TO DRIVE YET THERE ARE 1,000'S OF REPORTS HAVING THE SAME STEERING ISSUES AS ME. THIS IS MY SECOND TIME OPENING A CASE WITH JEEP CARE HOWEVER I'M NOT HOPEFUL THAT THEY WILL HELP AT ALL.
Additional Notes:
2019 JEEP WRANGLER JL SPORT-STEERING ISSUES I HAVE HAD MY 2019 JL A LITTLE OVER A YEAR NOW AND HAVE BEEN EXPERIENCING CONCERNS WITH THE STEERING SINCE I DROVE IT HOME. BEING A FIRST TIME JEEP OWNER, INITIALLY I THOUGHT MAYBE THAT WAS JUST THE WAY IT WAS SUPPOSED TO DRIVE. AFTER A FEW MONTHS, IT JUST DIDN'T SEEM RIGHT TO ME THAT A BRAND NEW JEEP COULD BE THIS SLOPPY IN THE STEERING. THERE IS A TON OF PLAY IN THE STEERING WHEEL WHICH MEANS CONSTANTLY OVER-CORRECTING TO STAY IN A LANE. IT IS NOTICEABLE AT ALL SPEEDS BUT EVEN MORE SO AT HIGHWAY SPEEDS. I FIND THAT I CANNOT TAKE ONE HAND OFF THE WHEEL AT ANYTIME WHILE ON THE HIGHWAY BECAUSE IT CAN WANDER. THIS IS AN EXHAUSTING WAY TO DRIVE NOT TO MENTION THE CONSTANT BUMP STEER THAT HAPPENS WHEN GOING OVER ANY MINOR BUMP OR HIGHWAY OVERPASS. IT'S NERVE WRACKING DRIVING IN TIGHT LANES ON THE HIGHWAY AND ESPECIALLY IN CONSTRUCTION ZONES. IT'S TO THE POINT THAT I HONESTLY DON'T FEEL SAFE DRIVING IT AND NEITHER DOES MY BOYFRIEND. I HAVE BROUGHT THIS UP NOW AT TWO DIFFERENT DEALERSHIPS FOR A TOTAL OF 5-6 TIMES. THE MOST RECENT RESPONSE WAS, "THAT'S JUST THE NATURE OF THE BEAST". I'M SORRY BUT THAT IS NOT ACCEPTABLE. THE FIRST DEALERSHIP PUT MY DAMPER RECALL PART IN UPSIDE DOWN AND SO I DROVE ON AN UPSIDE DOWN PART FOR 5 MONTHS BEFORE I EXPERIENCED THE DEATH WOBBLE ON THE HIGHWAY. AFTER THAT INCIDENT I TOOK IT TO A DIFFERENT DEALERSHIP WHO PUT IN A NEW DAMPER THE CORRECT WAY BUT STILL EXTREME LOOSENESS IN THE WHEEL AND WANDERING ALL OVER THE ROAD. THE MOST FRUSTRATING THING IS THAT THE DEALERSHIP TELLS ME THERE IS NOTHING WRONG WITH THE JEEP AND IT'S SAFE TO DRIVE YET THERE ARE 1,000'S OF REPORTS HAVING THE SAME STEERING ISSUES AS ME. THIS IS MY SECOND TIME OPENING A CASE WITH JEEP CARE HOWEVER I'M NOT HOPEFUL THAT THEY WILL HELP AT ALL.
Mfg Campaign: 11338413
Recall Date: Jul 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
PURCHASED A NEW JEEP WRANGLER SAHARA UNLIMITED 6/22/2020 WITH 340 MILES. THE STEERING IS VERY LOOSE, 1 1/2-2" OF FREE PLAY IN STEERING WHEEL, NEAR IMPOSSIBLE TO KEEP THE VEHICLE IN THE LANE, THE LOOSENESS IS NOTICEABLE AT ALL SPEEDS, BUT BECOMES HARDER TO CONTROL AT HIGHWAY SPEEDS. I HAVE BEEN IN THE NEW CAR BUSINESS FOR 34 YEARS AS A SERVICE MANAGER, 6 YEARS WITH JEEP, AND THE STEERING GEAR HAS SLACK IN IT. THE JEEP WAS SCHEDULED TO BE REPAIRED 6/7/20, AFTER BEING AT THE DEALERSHIP ALL DAY, IT WAS DELIVERED BACK TO ME, AND TOLD IT WAS NORMAL AND "JEEP LIKE". I SHOWED THEM A VIDEO OF ME DRIVING AT 55 MPH AND MOVING THE STEERING WHEEL SIDE TO SIDE 2" WITH THE JEEP STAYING IN A STRAIGHT LINE, UNSAFE AND UNACCEPTABLE, I COMMUTE 110 MILES A DAY IN THIS VEHICLE.
Corrective Action:
PURCHASED A NEW JEEP WRANGLER SAHARA UNLIMITED 6/22/2020 WITH 340 MILES. THE STEERING IS VERY LOOSE, 1 1/2-2" OF FREE PLAY IN STEERING WHEEL, NEAR IMPOSSIBLE TO KEEP THE VEHICLE IN THE LANE, THE LOOSENESS IS NOTICEABLE AT ALL SPEEDS, BUT BECOMES HARDER TO CONTROL AT HIGHWAY SPEEDS. I HAVE BEEN IN THE NEW CAR BUSINESS FOR 34 YEARS AS A SERVICE MANAGER, 6 YEARS WITH JEEP, AND THE STEERING GEAR HAS SLACK IN IT. THE JEEP WAS SCHEDULED TO BE REPAIRED 6/7/20, AFTER BEING AT THE DEALERSHIP ALL DAY, IT WAS DELIVERED BACK TO ME, AND TOLD IT WAS NORMAL AND "JEEP LIKE". I SHOWED THEM A VIDEO OF ME DRIVING AT 55 MPH AND MOVING THE STEERING WHEEL SIDE TO SIDE 2" WITH THE JEEP STAYING IN A STRAIGHT LINE, UNSAFE AND UNACCEPTABLE, I COMMUTE 110 MILES A DAY IN THIS VEHICLE.
Additional Notes:
PURCHASED A NEW JEEP WRANGLER SAHARA UNLIMITED 6/22/2020 WITH 340 MILES. THE STEERING IS VERY LOOSE, 1 1/2-2" OF FREE PLAY IN STEERING WHEEL, NEAR IMPOSSIBLE TO KEEP THE VEHICLE IN THE LANE, THE LOOSENESS IS NOTICEABLE AT ALL SPEEDS, BUT BECOMES HARDER TO CONTROL AT HIGHWAY SPEEDS. I HAVE BEEN IN THE NEW CAR BUSINESS FOR 34 YEARS AS A SERVICE MANAGER, 6 YEARS WITH JEEP, AND THE STEERING GEAR HAS SLACK IN IT. THE JEEP WAS SCHEDULED TO BE REPAIRED 6/7/20, AFTER BEING AT THE DEALERSHIP ALL DAY, IT WAS DELIVERED BACK TO ME, AND TOLD IT WAS NORMAL AND "JEEP LIKE". I SHOWED THEM A VIDEO OF ME DRIVING AT 55 MPH AND MOVING THE STEERING WHEEL SIDE TO SIDE 2" WITH THE JEEP STAYING IN A STRAIGHT LINE, UNSAFE AND UNACCEPTABLE, I COMMUTE 110 MILES A DAY IN THIS VEHICLE.
Mfg Campaign: 11338264
Recall Date: Jul 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THIS VEHICLE WAS BOUGHT USED ON 5/17 IT WAS THE DEALERSHIPS RENTAL BEFORE.DRIVING FOR THE FIRST TIME ON THE HIGHWAY ON 6/19 AT HIGHWAY SPEED VEHICLE HAD SUDDEN DEATH WOBBLE IT WAS SCARY FEELING THE WHOLE FRONT END OF THE JEEP SHAKE SIDE TO SIDE. MADE IT HOME SAFELY AND SAW THE V41 RECALL WAS INSTALLED INCORRECTLY. I TOOK IT TO THE DEALERSHIP ONCE THEY WERE OPEN ON 6/22 AND WAS TOLD IT WAS DEATH WOBBLE AND GIVEN A RENTAL CAR. ON 6/24 I WAS TOLD THE PART NEEDED IS ON BACKORDER. INCLUDING A PICTURE SHOWING THE PART WAS INSTALLED WRONG . THEY ALSO SAID IT WAS INSTALLED ON 9/19 WHEN THE UPDATED INSTRUCTIONS WERE SENT OUT ON. 6/19 AND CLEARLY MANAGED TO INSTALL INCORRECTLY. THIS IS A SAFETY ISSUE. THE STEERING DAMPER FIX IS JUST THAT A BANDAID NOT A ACTUAL FIX AT ALL SINCE THERE ARE REPORTS OF IT HAPPENING AFTER IT'S INSTALLED . MY JEEP IS ALL STOCK. *TR
Corrective Action:
THIS VEHICLE WAS BOUGHT USED ON 5/17 IT WAS THE DEALERSHIPS RENTAL BEFORE.DRIVING FOR THE FIRST TIME ON THE HIGHWAY ON 6/19 AT HIGHWAY SPEED VEHICLE HAD SUDDEN DEATH WOBBLE IT WAS SCARY FEELING THE WHOLE FRONT END OF THE JEEP SHAKE SIDE TO SIDE. MADE IT HOME SAFELY AND SAW THE V41 RECALL WAS INSTALLED INCORRECTLY. I TOOK IT TO THE DEALERSHIP ONCE THEY WERE OPEN ON 6/22 AND WAS TOLD IT WAS DEATH WOBBLE AND GIVEN A RENTAL CAR. ON 6/24 I WAS TOLD THE PART NEEDED IS ON BACKORDER. INCLUDING A PICTURE SHOWING THE PART WAS INSTALLED WRONG . THEY ALSO SAID IT WAS INSTALLED ON 9/19 WHEN THE UPDATED INSTRUCTIONS WERE SENT OUT ON. 6/19 AND CLEARLY MANAGED TO INSTALL INCORRECTLY. THIS IS A SAFETY ISSUE. THE STEERING DAMPER FIX IS JUST THAT A BANDAID NOT A ACTUAL FIX AT ALL SINCE THERE ARE REPORTS OF IT HAPPENING AFTER IT'S INSTALLED . MY JEEP IS ALL STOCK. *TR
Additional Notes:
THIS VEHICLE WAS BOUGHT USED ON 5/17 IT WAS THE DEALERSHIPS RENTAL BEFORE.DRIVING FOR THE FIRST TIME ON THE HIGHWAY ON 6/19 AT HIGHWAY SPEED VEHICLE HAD SUDDEN DEATH WOBBLE IT WAS SCARY FEELING THE WHOLE FRONT END OF THE JEEP SHAKE SIDE TO SIDE. MADE IT HOME SAFELY AND SAW THE V41 RECALL WAS INSTALLED INCORRECTLY. I TOOK IT TO THE DEALERSHIP ONCE THEY WERE OPEN ON 6/22 AND WAS TOLD IT WAS DEATH WOBBLE AND GIVEN A RENTAL CAR. ON 6/24 I WAS TOLD THE PART NEEDED IS ON BACKORDER. INCLUDING A PICTURE SHOWING THE PART WAS INSTALLED WRONG . THEY ALSO SAID IT WAS INSTALLED ON 9/19 WHEN THE UPDATED INSTRUCTIONS WERE SENT OUT ON. 6/19 AND CLEARLY MANAGED TO INSTALL INCORRECTLY. THIS IS A SAFETY ISSUE. THE STEERING DAMPER FIX IS JUST THAT A BANDAID NOT A ACTUAL FIX AT ALL SINCE THERE ARE REPORTS OF IT HAPPENING AFTER IT'S INSTALLED . MY JEEP IS ALL STOCK. *TR
Mfg Campaign: 11331049
Recall Date: Jun 26, 2020
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025