Complaints & Recalls
Official Safety Recalls - Important!
21 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 77B
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 30B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19A
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y01
Recall Date: Jan 28, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and Ram 2500, 2019-2020 Ram 1500 and 2020 Jeep Gladiator vehicles. In the event of a crash, a front seat belt retractor may not properly slow the occupant's forward movement after locking.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W67
Recall Date: Sep 24, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W12
Recall Date: Mar 3, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and 2019 Ram 1500 vehicles. These vehicles have improperly machined steering column stub shafts that may break, possibly causing the steering wheel to detach from the steering column.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V29
Recall Date: Mar 14, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Jeep Wrangler vehicles. The front track bar brackets may be improperly welded, which can cause the bracket to separate from the frame, reducing steering capability.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA5
Recall Date: Sep 28, 2018
Consumer Complaints
986 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
NHTSA Recall Number 23V-116 was created in March, 2023, and still the manufacturer offers no remedy. How long do they get to remedy the recall issue, and if they don't by that date what recourse does an owner have? Thank you!
Corrective Action:
NHTSA Recall Number 23V-116 was created in March, 2023, and still the manufacturer offers no remedy. How long do they get to remedy the recall issue, and if they don't by that date what recourse does an owner have? Thank you!
Additional Notes:
NHTSA Recall Number 23V-116 was created in March, 2023, and still the manufacturer offers no remedy. How long do they get to remedy the recall issue, and if they don't by that date what recourse does an owner have? Thank you!
Mfg Campaign: 11549048
Recall Date: Oct 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
Took jeep to dealership it had 36,000 miles They worked on it for 40,000miles service And to ck wobble on jeep Mechanic took jeep for test drive it exploded luckily he new how to escape I don’t know what the cause of it was insurance are taking care of it
Corrective Action:
Took jeep to dealership it had 36,000 miles They worked on it for 40,000miles service And to ck wobble on jeep Mechanic took jeep for test drive it exploded luckily he new how to escape I don’t know what the cause of it was insurance are taking care of it
Additional Notes:
Took jeep to dealership it had 36,000 miles They worked on it for 40,000miles service And to ck wobble on jeep Mechanic took jeep for test drive it exploded luckily he new how to escape I don’t know what the cause of it was insurance are taking care of it
Mfg Campaign: 11549050
Recall Date: Oct 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Took jeep to dealership it had 36,000 miles They worked on it for 40,000miles service And to ck wobble on jeep Mechanic took jeep for test drive it exploded luckily he new how to escape I don’t know what the cause of it was insurance are taking care of it
Corrective Action:
Took jeep to dealership it had 36,000 miles They worked on it for 40,000miles service And to ck wobble on jeep Mechanic took jeep for test drive it exploded luckily he new how to escape I don’t know what the cause of it was insurance are taking care of it
Additional Notes:
Took jeep to dealership it had 36,000 miles They worked on it for 40,000miles service And to ck wobble on jeep Mechanic took jeep for test drive it exploded luckily he new how to escape I don’t know what the cause of it was insurance are taking care of it
Mfg Campaign: 11549050
Recall Date: Oct 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Took jeep to dealership it had 36,000 miles They worked on it for 40,000miles service And to ck wobble on jeep Mechanic took jeep for test drive it exploded luckily he new how to escape I don’t know what the cause of it was insurance are taking care of it
Corrective Action:
Took jeep to dealership it had 36,000 miles They worked on it for 40,000miles service And to ck wobble on jeep Mechanic took jeep for test drive it exploded luckily he new how to escape I don’t know what the cause of it was insurance are taking care of it
Additional Notes:
Took jeep to dealership it had 36,000 miles They worked on it for 40,000miles service And to ck wobble on jeep Mechanic took jeep for test drive it exploded luckily he new how to escape I don’t know what the cause of it was insurance are taking care of it
Mfg Campaign: 11549050
Recall Date: Oct 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
We started experiencing a problem with our clutch on our manual transmission 2019 Jeep Wrangler Sport in December 2022. It felt like it would slip out of gear on its own, sounded like when someone first learns how to drive a manual and grinds the clutch. The dealer couldn't figure it out. Kept getting worse. Multiple trips back to the dealer. Mind you at the time this car was 3 1/2 years old and only had about 40,000 miles. Finally we found out there was a recall in February 2023, and the dealer told us there were no parts or no solution yet. This car is my wife's daily driver. I called the dealer back a couple months later, no update yet, Jeep "was working on it", hoped remedy would be available by end of June. Kept calling back every month or two, same story. I drove the car for the first time in a while in July and realized it was not safe to drive. Constantly slipping out of gear, couldn't get it going fast enough. Decided to read the recall again and realized it said it was a fire hazard. My dealer called and was told still no remedy, now they tell him hopefully end of Q3, so I asked the service manager to please get me into a loaner on Jeep. They did this. This is almost 2 months later, still no remedy. It's fantastic how Jeep can spend millions on fancy advertisements with Derek Jeter, yet because the people who own clutch vehicles are such a small percentage it seems our safety is not a priority. I can't believe a major car manufacturer has taken over 7 months knowing there is a safety issue and still no remedy.
Corrective Action:
We started experiencing a problem with our clutch on our manual transmission 2019 Jeep Wrangler Sport in December 2022. It felt like it would slip out of gear on its own, sounded like when someone first learns how to drive a manual and grinds the clutch. The dealer couldn't figure it out. Kept getting worse. Multiple trips back to the dealer. Mind you at the time this car was 3 1/2 years old and only had about 40,000 miles. Finally we found out there was a recall in February 2023, and the dealer told us there were no parts or no solution yet. This car is my wife's daily driver. I called the dealer back a couple months later, no update yet, Jeep "was working on it", hoped remedy would be available by end of June. Kept calling back every month or two, same story. I drove the car for the first time in a while in July and realized it was not safe to drive. Constantly slipping out of gear, couldn't get it going fast enough. Decided to read the recall again and realized it said it was a fire hazard. My dealer called and was told still no remedy, now they tell him hopefully end of Q3, so I asked the service manager to please get me into a loaner on Jeep. They did this. This is almost 2 months later, still no remedy. It's fantastic how Jeep can spend millions on fancy advertisements with Derek Jeter, yet because the people who own clutch vehicles are such a small percentage it seems our safety is not a priority. I can't believe a major car manufacturer has taken over 7 months knowing there is a safety issue and still no remedy.
Additional Notes:
We started experiencing a problem with our clutch on our manual transmission 2019 Jeep Wrangler Sport in December 2022. It felt like it would slip out of gear on its own, sounded like when someone first learns how to drive a manual and grinds the clutch. The dealer couldn't figure it out. Kept getting worse. Multiple trips back to the dealer. Mind you at the time this car was 3 1/2 years old and only had about 40,000 miles. Finally we found out there was a recall in February 2023, and the dealer told us there were no parts or no solution yet. This car is my wife's daily driver. I called the dealer back a couple months later, no update yet, Jeep "was working on it", hoped remedy would be available by end of June. Kept calling back every month or two, same story. I drove the car for the first time in a while in July and realized it was not safe to drive. Constantly slipping out of gear, couldn't get it going fast enough. Decided to read the recall again and realized it said it was a fire hazard. My dealer called and was told still no remedy, now they tell him hopefully end of Q3, so I asked the service manager to please get me into a loaner on Jeep. They did this. This is almost 2 months later, still no remedy. It's fantastic how Jeep can spend millions on fancy advertisements with Derek Jeter, yet because the people who own clutch vehicles are such a small percentage it seems our safety is not a priority. I can't believe a major car manufacturer has taken over 7 months knowing there is a safety issue and still no remedy.
Mfg Campaign: 11544990
Recall Date: Sep 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We started experiencing a problem with our clutch on our manual transmission 2019 Jeep Wrangler Sport in December 2022. It felt like it would slip out of gear on its own, sounded like when someone first learns how to drive a manual and grinds the clutch. The dealer couldn't figure it out. Kept getting worse. Multiple trips back to the dealer. Mind you at the time this car was 3 1/2 years old and only had about 40,000 miles. Finally we found out there was a recall in February 2023, and the dealer told us there were no parts or no solution yet. This car is my wife's daily driver. I called the dealer back a couple months later, no update yet, Jeep "was working on it", hoped remedy would be available by end of June. Kept calling back every month or two, same story. I drove the car for the first time in a while in July and realized it was not safe to drive. Constantly slipping out of gear, couldn't get it going fast enough. Decided to read the recall again and realized it said it was a fire hazard. My dealer called and was told still no remedy, now they tell him hopefully end of Q3, so I asked the service manager to please get me into a loaner on Jeep. They did this. This is almost 2 months later, still no remedy. It's fantastic how Jeep can spend millions on fancy advertisements with Derek Jeter, yet because the people who own clutch vehicles are such a small percentage it seems our safety is not a priority. I can't believe a major car manufacturer has taken over 7 months knowing there is a safety issue and still no remedy.
Corrective Action:
We started experiencing a problem with our clutch on our manual transmission 2019 Jeep Wrangler Sport in December 2022. It felt like it would slip out of gear on its own, sounded like when someone first learns how to drive a manual and grinds the clutch. The dealer couldn't figure it out. Kept getting worse. Multiple trips back to the dealer. Mind you at the time this car was 3 1/2 years old and only had about 40,000 miles. Finally we found out there was a recall in February 2023, and the dealer told us there were no parts or no solution yet. This car is my wife's daily driver. I called the dealer back a couple months later, no update yet, Jeep "was working on it", hoped remedy would be available by end of June. Kept calling back every month or two, same story. I drove the car for the first time in a while in July and realized it was not safe to drive. Constantly slipping out of gear, couldn't get it going fast enough. Decided to read the recall again and realized it said it was a fire hazard. My dealer called and was told still no remedy, now they tell him hopefully end of Q3, so I asked the service manager to please get me into a loaner on Jeep. They did this. This is almost 2 months later, still no remedy. It's fantastic how Jeep can spend millions on fancy advertisements with Derek Jeter, yet because the people who own clutch vehicles are such a small percentage it seems our safety is not a priority. I can't believe a major car manufacturer has taken over 7 months knowing there is a safety issue and still no remedy.
Additional Notes:
We started experiencing a problem with our clutch on our manual transmission 2019 Jeep Wrangler Sport in December 2022. It felt like it would slip out of gear on its own, sounded like when someone first learns how to drive a manual and grinds the clutch. The dealer couldn't figure it out. Kept getting worse. Multiple trips back to the dealer. Mind you at the time this car was 3 1/2 years old and only had about 40,000 miles. Finally we found out there was a recall in February 2023, and the dealer told us there were no parts or no solution yet. This car is my wife's daily driver. I called the dealer back a couple months later, no update yet, Jeep "was working on it", hoped remedy would be available by end of June. Kept calling back every month or two, same story. I drove the car for the first time in a while in July and realized it was not safe to drive. Constantly slipping out of gear, couldn't get it going fast enough. Decided to read the recall again and realized it said it was a fire hazard. My dealer called and was told still no remedy, now they tell him hopefully end of Q3, so I asked the service manager to please get me into a loaner on Jeep. They did this. This is almost 2 months later, still no remedy. It's fantastic how Jeep can spend millions on fancy advertisements with Derek Jeter, yet because the people who own clutch vehicles are such a small percentage it seems our safety is not a priority. I can't believe a major car manufacturer has taken over 7 months knowing there is a safety issue and still no remedy.
Mfg Campaign: 11544990
Recall Date: Sep 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I got letter from MOPAR back in February 2023 stating there could be a problem with my Jeep. At the time there was not problem. A week and a half ago around Aug. 23, 2023 my jeep started smelling hot while driving and there is a rattle between 3rd and 4th gear. My jeep is a manual transmission. I took it to LaFontaine Chrysler Dodge Jeep Ram of Clinton, 1111 W Michigan Ave, Clinton, MI 49236; [XXX] . They told me it would be $1100 to just look at my Jeep and diagnose it, after confirming it was the clutch that is the problem. They proceeded to tell me it would be $3600 to repair the clutch. They never told me there was an open recall on my Jeep. I remembered getting the letter in the mail from Mopar so I found it. The recall was indeed for the clutch. The dealership never even mentioned the recall. They just wanted me to pay for the clutch. I called them back and asked them why they didn't tell me about the recall. They told me that it wasn't a "real" recall yet. I told them I looked it up on their website and it said it was. He told me since there is no remedy I just have to pay to have it fixed. He offered no other alternative so I am without a vehicle. I called Mopar to try to complain but they said they have nothing to do with dealerships but gave me a case number # [XXX] and said they had no idea when the remedy would be available and that there was nothing they could do. I told them I was without a vehicle and they told me to take my Jeep to another dealership. I asked them if that would change the outcome and they said no but maybe they would say it wasn't the clutch. I am already out $300 from having this dealership. Please help me. I am getting no help and I am without a vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I got letter from MOPAR back in February 2023 stating there could be a problem with my Jeep. At the time there was not problem. A week and a half ago around Aug. 23, 2023 my jeep started smelling hot while driving and there is a rattle between 3rd and 4th gear. My jeep is a manual transmission. I took it to LaFontaine Chrysler Dodge Jeep Ram of Clinton, 1111 W Michigan Ave, Clinton, MI 49236; [XXX] . They told me it would be $1100 to just look at my Jeep and diagnose it, after confirming it was the clutch that is the problem. They proceeded to tell me it would be $3600 to repair the clutch. They never told me there was an open recall on my Jeep. I remembered getting the letter in the mail from Mopar so I found it. The recall was indeed for the clutch. The dealership never even mentioned the recall. They just wanted me to pay for the clutch. I called them back and asked them why they didn't tell me about the recall. They told me that it wasn't a "real" recall yet. I told them I looked it up on their website and it said it was. He told me since there is no remedy I just have to pay to have it fixed. He offered no other alternative so I am without a vehicle. I called Mopar to try to complain but they said they have nothing to do with dealerships but gave me a case number # [XXX] and said they had no idea when the remedy would be available and that there was nothing they could do. I told them I was without a vehicle and they told me to take my Jeep to another dealership. I asked them if that would change the outcome and they said no but maybe they would say it wasn't the clutch. I am already out $300 from having this dealership. Please help me. I am getting no help and I am without a vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I got letter from MOPAR back in February 2023 stating there could be a problem with my Jeep. At the time there was not problem. A week and a half ago around Aug. 23, 2023 my jeep started smelling hot while driving and there is a rattle between 3rd and 4th gear. My jeep is a manual transmission. I took it to LaFontaine Chrysler Dodge Jeep Ram of Clinton, 1111 W Michigan Ave, Clinton, MI 49236; [XXX] . They told me it would be $1100 to just look at my Jeep and diagnose it, after confirming it was the clutch that is the problem. They proceeded to tell me it would be $3600 to repair the clutch. They never told me there was an open recall on my Jeep. I remembered getting the letter in the mail from Mopar so I found it. The recall was indeed for the clutch. The dealership never even mentioned the recall. They just wanted me to pay for the clutch. I called them back and asked them why they didn't tell me about the recall. They told me that it wasn't a "real" recall yet. I told them I looked it up on their website and it said it was. He told me since there is no remedy I just have to pay to have it fixed. He offered no other alternative so I am without a vehicle. I called Mopar to try to complain but they said they have nothing to do with dealerships but gave me a case number # [XXX] and said they had no idea when the remedy would be available and that there was nothing they could do. I told them I was without a vehicle and they told me to take my Jeep to another dealership. I asked them if that would change the outcome and they said no but maybe they would say it wasn't the clutch. I am already out $300 from having this dealership. Please help me. I am getting no help and I am without a vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11542920
Recall Date: Sep 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I got letter from MOPAR back in February 2023 stating there could be a problem with my Jeep. At the time there was not problem. A week and a half ago around Aug. 23, 2023 my jeep started smelling hot while driving and there is a rattle between 3rd and 4th gear. My jeep is a manual transmission. I took it to LaFontaine Chrysler Dodge Jeep Ram of Clinton, 1111 W Michigan Ave, Clinton, MI 49236; [XXX] . They told me it would be $1100 to just look at my Jeep and diagnose it, after confirming it was the clutch that is the problem. They proceeded to tell me it would be $3600 to repair the clutch. They never told me there was an open recall on my Jeep. I remembered getting the letter in the mail from Mopar so I found it. The recall was indeed for the clutch. The dealership never even mentioned the recall. They just wanted me to pay for the clutch. I called them back and asked them why they didn't tell me about the recall. They told me that it wasn't a "real" recall yet. I told them I looked it up on their website and it said it was. He told me since there is no remedy I just have to pay to have it fixed. He offered no other alternative so I am without a vehicle. I called Mopar to try to complain but they said they have nothing to do with dealerships but gave me a case number # [XXX] and said they had no idea when the remedy would be available and that there was nothing they could do. I told them I was without a vehicle and they told me to take my Jeep to another dealership. I asked them if that would change the outcome and they said no but maybe they would say it wasn't the clutch. I am already out $300 from having this dealership. Please help me. I am getting no help and I am without a vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I got letter from MOPAR back in February 2023 stating there could be a problem with my Jeep. At the time there was not problem. A week and a half ago around Aug. 23, 2023 my jeep started smelling hot while driving and there is a rattle between 3rd and 4th gear. My jeep is a manual transmission. I took it to LaFontaine Chrysler Dodge Jeep Ram of Clinton, 1111 W Michigan Ave, Clinton, MI 49236; [XXX] . They told me it would be $1100 to just look at my Jeep and diagnose it, after confirming it was the clutch that is the problem. They proceeded to tell me it would be $3600 to repair the clutch. They never told me there was an open recall on my Jeep. I remembered getting the letter in the mail from Mopar so I found it. The recall was indeed for the clutch. The dealership never even mentioned the recall. They just wanted me to pay for the clutch. I called them back and asked them why they didn't tell me about the recall. They told me that it wasn't a "real" recall yet. I told them I looked it up on their website and it said it was. He told me since there is no remedy I just have to pay to have it fixed. He offered no other alternative so I am without a vehicle. I called Mopar to try to complain but they said they have nothing to do with dealerships but gave me a case number # [XXX] and said they had no idea when the remedy would be available and that there was nothing they could do. I told them I was without a vehicle and they told me to take my Jeep to another dealership. I asked them if that would change the outcome and they said no but maybe they would say it wasn't the clutch. I am already out $300 from having this dealership. Please help me. I am getting no help and I am without a vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I got letter from MOPAR back in February 2023 stating there could be a problem with my Jeep. At the time there was not problem. A week and a half ago around Aug. 23, 2023 my jeep started smelling hot while driving and there is a rattle between 3rd and 4th gear. My jeep is a manual transmission. I took it to LaFontaine Chrysler Dodge Jeep Ram of Clinton, 1111 W Michigan Ave, Clinton, MI 49236; [XXX] . They told me it would be $1100 to just look at my Jeep and diagnose it, after confirming it was the clutch that is the problem. They proceeded to tell me it would be $3600 to repair the clutch. They never told me there was an open recall on my Jeep. I remembered getting the letter in the mail from Mopar so I found it. The recall was indeed for the clutch. The dealership never even mentioned the recall. They just wanted me to pay for the clutch. I called them back and asked them why they didn't tell me about the recall. They told me that it wasn't a "real" recall yet. I told them I looked it up on their website and it said it was. He told me since there is no remedy I just have to pay to have it fixed. He offered no other alternative so I am without a vehicle. I called Mopar to try to complain but they said they have nothing to do with dealerships but gave me a case number # [XXX] and said they had no idea when the remedy would be available and that there was nothing they could do. I told them I was without a vehicle and they told me to take my Jeep to another dealership. I asked them if that would change the outcome and they said no but maybe they would say it wasn't the clutch. I am already out $300 from having this dealership. Please help me. I am getting no help and I am without a vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11542920
Recall Date: Sep 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Significant play in the steering. Very noticeable at highway speeds, vehicle tended to wander and need a lot of steering input to track straight. Took it to the dealer, the replicated the problem. There is a bulletin # 08-003-21 REV A. The repair cost $1300. Seems like it should be a recall and covered by the manufacturer.
Corrective Action:
Significant play in the steering. Very noticeable at highway speeds, vehicle tended to wander and need a lot of steering input to track straight. Took it to the dealer, the replicated the problem. There is a bulletin # 08-003-21 REV A. The repair cost $1300. Seems like it should be a recall and covered by the manufacturer.
Additional Notes:
Significant play in the steering. Very noticeable at highway speeds, vehicle tended to wander and need a lot of steering input to track straight. Took it to the dealer, the replicated the problem. There is a bulletin # 08-003-21 REV A. The repair cost $1300. Seems like it should be a recall and covered by the manufacturer.
Mfg Campaign: 11541073
Recall Date: Aug 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Without warning the IP panel lights up with all warnings and power steering is lost while driving. Dealership can not diagnose the issue. I have replaced both the main and the aux batteries and still have this same issue. I have been lucky so far the 3 times that it has happened because I was driving straight. If I was going around a curve or trying to avoid another driver, the probabilities are high that I would have been in an accident.
Corrective Action:
Without warning the IP panel lights up with all warnings and power steering is lost while driving. Dealership can not diagnose the issue. I have replaced both the main and the aux batteries and still have this same issue. I have been lucky so far the 3 times that it has happened because I was driving straight. If I was going around a curve or trying to avoid another driver, the probabilities are high that I would have been in an accident.
Additional Notes:
Without warning the IP panel lights up with all warnings and power steering is lost while driving. Dealership can not diagnose the issue. I have replaced both the main and the aux batteries and still have this same issue. I have been lucky so far the 3 times that it has happened because I was driving straight. If I was going around a curve or trying to avoid another driver, the probabilities are high that I would have been in an accident.
Mfg Campaign: 11540615
Recall Date: Aug 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
First time it happened I was stopped and the vehicle complete Shut off. I had to shift to park and restart. Second time, coming to a stop the vehicle abruptly shut completely off and directed me to shift it to park and restart. Same thing had happened a third time and now I have parked the vehicle until my service appointment.
Corrective Action:
First time it happened I was stopped and the vehicle complete Shut off. I had to shift to park and restart. Second time, coming to a stop the vehicle abruptly shut completely off and directed me to shift it to park and restart. Same thing had happened a third time and now I have parked the vehicle until my service appointment.
Additional Notes:
First time it happened I was stopped and the vehicle complete Shut off. I had to shift to park and restart. Second time, coming to a stop the vehicle abruptly shut completely off and directed me to shift it to park and restart. Same thing had happened a third time and now I have parked the vehicle until my service appointment.
Mfg Campaign: 11539964
Recall Date: Aug 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
First time it happened I was stopped and the vehicle complete Shut off. I had to shift to park and restart. Second time, coming to a stop the vehicle abruptly shut completely off and directed me to shift it to park and restart. Same thing had happened a third time and now I have parked the vehicle until my service appointment.
Corrective Action:
First time it happened I was stopped and the vehicle complete Shut off. I had to shift to park and restart. Second time, coming to a stop the vehicle abruptly shut completely off and directed me to shift it to park and restart. Same thing had happened a third time and now I have parked the vehicle until my service appointment.
Additional Notes:
First time it happened I was stopped and the vehicle complete Shut off. I had to shift to park and restart. Second time, coming to a stop the vehicle abruptly shut completely off and directed me to shift it to park and restart. Same thing had happened a third time and now I have parked the vehicle until my service appointment.
Mfg Campaign: 11539964
Recall Date: Aug 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased this new 2019 Jeep Wrangler Unlimited in late December of 2019. Approximately two years into ownership, rust began to appear along the frame welds. Roughly 2.75 years into ownership, this corrosion began to become very noticeable throughout the frame welds located underneath the vehicle. Many welds also feature small holes. In September of 2022 (33 months into ownership), I began to investigate the issue. I spoke with a local dealership and Jeep Customer Care via email, phone and in-person (I can produce the correspondence if needed). I was told by the dealership that I had 25 months left on corrosion warranty, but that it did not cover corrosion to the frame or suspension. I was also told that the holes are not an issue. I also contacted Jeep Customer Care several times (with photos) and received very little assistance. Jeep Customer Care also stated 25 months left on corrosion warranty, but that a dealership must diagnosis and state that it is a covered issue. Jeep refuses to further address the issue until the dealership does. The dealership has stated they will not, no matter how much I mention this appears to be a significant (and unsafe) defect. The dealership has since stopped communicating. A local body shop (unaffiliated with Jeep), upon inspecting the vehicle, stated that this Jeep should not be in this state of disrepair so early into its life. This vehicle does not feel safe given the severity and location of the corrosion/deterioration throughout the frame and suspension.
Corrective Action:
I purchased this new 2019 Jeep Wrangler Unlimited in late December of 2019. Approximately two years into ownership, rust began to appear along the frame welds. Roughly 2.75 years into ownership, this corrosion began to become very noticeable throughout the frame welds located underneath the vehicle. Many welds also feature small holes. In September of 2022 (33 months into ownership), I began to investigate the issue. I spoke with a local dealership and Jeep Customer Care via email, phone and in-person (I can produce the correspondence if needed). I was told by the dealership that I had 25 months left on corrosion warranty, but that it did not cover corrosion to the frame or suspension. I was also told that the holes are not an issue. I also contacted Jeep Customer Care several times (with photos) and received very little assistance. Jeep Customer Care also stated 25 months left on corrosion warranty, but that a dealership must diagnosis and state that it is a covered issue. Jeep refuses to further address the issue until the dealership does. The dealership has stated they will not, no matter how much I mention this appears to be a significant (and unsafe) defect. The dealership has since stopped communicating. A local body shop (unaffiliated with Jeep), upon inspecting the vehicle, stated that this Jeep should not be in this state of disrepair so early into its life. This vehicle does not feel safe given the severity and location of the corrosion/deterioration throughout the frame and suspension.
Additional Notes:
I purchased this new 2019 Jeep Wrangler Unlimited in late December of 2019. Approximately two years into ownership, rust began to appear along the frame welds. Roughly 2.75 years into ownership, this corrosion began to become very noticeable throughout the frame welds located underneath the vehicle. Many welds also feature small holes. In September of 2022 (33 months into ownership), I began to investigate the issue. I spoke with a local dealership and Jeep Customer Care via email, phone and in-person (I can produce the correspondence if needed). I was told by the dealership that I had 25 months left on corrosion warranty, but that it did not cover corrosion to the frame or suspension. I was also told that the holes are not an issue. I also contacted Jeep Customer Care several times (with photos) and received very little assistance. Jeep Customer Care also stated 25 months left on corrosion warranty, but that a dealership must diagnosis and state that it is a covered issue. Jeep refuses to further address the issue until the dealership does. The dealership has stated they will not, no matter how much I mention this appears to be a significant (and unsafe) defect. The dealership has since stopped communicating. A local body shop (unaffiliated with Jeep), upon inspecting the vehicle, stated that this Jeep should not be in this state of disrepair so early into its life. This vehicle does not feel safe given the severity and location of the corrosion/deterioration throughout the frame and suspension.
Mfg Campaign: 11539568
Recall Date: Aug 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The dash instrument cluster failed and went dark leaving no information for the driver. Speedometer, fuel gauge, odometer and all warning lights are out. The vehicle went to Walnut Creek Chrysler Jeep Dodge Ram on 6/15/23. They confirmed that the cluster was out. They also mentioned that this is a common problem and would take 2 weeks. The vehicle could not be used, because of the fear of no speedometer and fuel gauge. If it ran out of fuel, there would be next to no steering or brakes. There was no warning prior to the failure on 6/13/23. It has now been at the dealer for 7 weeks with no ETA for the part. We've been told by the dealer that the part fits 2018 through current models and there's a large backlog because of a rash of failures. We have reached out to Chrysler customer service on several occasions and have got no help or guidance whatsoever.
Corrective Action:
The dash instrument cluster failed and went dark leaving no information for the driver. Speedometer, fuel gauge, odometer and all warning lights are out. The vehicle went to Walnut Creek Chrysler Jeep Dodge Ram on 6/15/23. They confirmed that the cluster was out. They also mentioned that this is a common problem and would take 2 weeks. The vehicle could not be used, because of the fear of no speedometer and fuel gauge. If it ran out of fuel, there would be next to no steering or brakes. There was no warning prior to the failure on 6/13/23. It has now been at the dealer for 7 weeks with no ETA for the part. We've been told by the dealer that the part fits 2018 through current models and there's a large backlog because of a rash of failures. We have reached out to Chrysler customer service on several occasions and have got no help or guidance whatsoever.
Additional Notes:
The dash instrument cluster failed and went dark leaving no information for the driver. Speedometer, fuel gauge, odometer and all warning lights are out. The vehicle went to Walnut Creek Chrysler Jeep Dodge Ram on 6/15/23. They confirmed that the cluster was out. They also mentioned that this is a common problem and would take 2 weeks. The vehicle could not be used, because of the fear of no speedometer and fuel gauge. If it ran out of fuel, there would be next to no steering or brakes. There was no warning prior to the failure on 6/13/23. It has now been at the dealer for 7 weeks with no ETA for the part. We've been told by the dealer that the part fits 2018 through current models and there's a large backlog because of a rash of failures. We have reached out to Chrysler customer service on several occasions and have got no help or guidance whatsoever.
Mfg Campaign: 11536786
Recall Date: Aug 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The dash instrument cluster failed and went dark leaving no information for the driver. Speedometer, fuel gauge, odometer and all warning lights are out. The vehicle went to Walnut Creek Chrysler Jeep Dodge Ram on 6/15/23. They confirmed that the cluster was out. They also mentioned that this is a common problem and would take 2 weeks. The vehicle could not be used, because of the fear of no speedometer and fuel gauge. If it ran out of fuel, there would be next to no steering or brakes. There was no warning prior to the failure on 6/13/23. It has now been at the dealer for 7 weeks with no ETA for the part. We've been told by the dealer that the part fits 2018 through current models and there's a large backlog because of a rash of failures. We have reached out to Chrysler customer service on several occasions and have got no help or guidance whatsoever.
Corrective Action:
The dash instrument cluster failed and went dark leaving no information for the driver. Speedometer, fuel gauge, odometer and all warning lights are out. The vehicle went to Walnut Creek Chrysler Jeep Dodge Ram on 6/15/23. They confirmed that the cluster was out. They also mentioned that this is a common problem and would take 2 weeks. The vehicle could not be used, because of the fear of no speedometer and fuel gauge. If it ran out of fuel, there would be next to no steering or brakes. There was no warning prior to the failure on 6/13/23. It has now been at the dealer for 7 weeks with no ETA for the part. We've been told by the dealer that the part fits 2018 through current models and there's a large backlog because of a rash of failures. We have reached out to Chrysler customer service on several occasions and have got no help or guidance whatsoever.
Additional Notes:
The dash instrument cluster failed and went dark leaving no information for the driver. Speedometer, fuel gauge, odometer and all warning lights are out. The vehicle went to Walnut Creek Chrysler Jeep Dodge Ram on 6/15/23. They confirmed that the cluster was out. They also mentioned that this is a common problem and would take 2 weeks. The vehicle could not be used, because of the fear of no speedometer and fuel gauge. If it ran out of fuel, there would be next to no steering or brakes. There was no warning prior to the failure on 6/13/23. It has now been at the dealer for 7 weeks with no ETA for the part. We've been told by the dealer that the part fits 2018 through current models and there's a large backlog because of a rash of failures. We have reached out to Chrysler customer service on several occasions and have got no help or guidance whatsoever.
Mfg Campaign: 11536786
Recall Date: Aug 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
While driving all dash lights come on and steering locks up. Been in shop for weeks and they cannot find out the reason. There are several videos on YouTube of same issues. This is very dangerous, especially if driving at highway speeds. How do i file to get this on recall list? My wife was driving at low speed when it happened and was able to get to side of road.
Corrective Action:
While driving all dash lights come on and steering locks up. Been in shop for weeks and they cannot find out the reason. There are several videos on YouTube of same issues. This is very dangerous, especially if driving at highway speeds. How do i file to get this on recall list? My wife was driving at low speed when it happened and was able to get to side of road.
Additional Notes:
While driving all dash lights come on and steering locks up. Been in shop for weeks and they cannot find out the reason. There are several videos on YouTube of same issues. This is very dangerous, especially if driving at highway speeds. How do i file to get this on recall list? My wife was driving at low speed when it happened and was able to get to side of road.
Mfg Campaign: 11536678
Recall Date: Aug 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving all dash lights come on and steering locks up. Been in shop for weeks and they cannot find out the reason. There are several videos on YouTube of same issues. This is very dangerous, especially if driving at highway speeds. How do i file to get this on recall list? My wife was driving at low speed when it happened and was able to get to side of road.
Corrective Action:
While driving all dash lights come on and steering locks up. Been in shop for weeks and they cannot find out the reason. There are several videos on YouTube of same issues. This is very dangerous, especially if driving at highway speeds. How do i file to get this on recall list? My wife was driving at low speed when it happened and was able to get to side of road.
Additional Notes:
While driving all dash lights come on and steering locks up. Been in shop for weeks and they cannot find out the reason. There are several videos on YouTube of same issues. This is very dangerous, especially if driving at highway speeds. How do i file to get this on recall list? My wife was driving at low speed when it happened and was able to get to side of road.
Mfg Campaign: 11536678
Recall Date: Aug 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving all dash lights come on and steering locks up. Been in shop for weeks and they cannot find out the reason. There are several videos on YouTube of same issues. This is very dangerous, especially if driving at highway speeds. How do i file to get this on recall list? My wife was driving at low speed when it happened and was able to get to side of road.
Corrective Action:
While driving all dash lights come on and steering locks up. Been in shop for weeks and they cannot find out the reason. There are several videos on YouTube of same issues. This is very dangerous, especially if driving at highway speeds. How do i file to get this on recall list? My wife was driving at low speed when it happened and was able to get to side of road.
Additional Notes:
While driving all dash lights come on and steering locks up. Been in shop for weeks and they cannot find out the reason. There are several videos on YouTube of same issues. This is very dangerous, especially if driving at highway speeds. How do i file to get this on recall list? My wife was driving at low speed when it happened and was able to get to side of road.
Mfg Campaign: 11536678
Recall Date: Aug 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was notified of a recall for my 2019 Jeep wrangler unlimited Sahara back in 02-2023. This is a recall wherein my clutch could become overheated and lead the pressure plate to rapidly fracture which could lead to a fire and cause injuries. To date, there is no remedy. This is recall number 23V-116 and manufacturer recall 19A. I have emailed them without response other then they would contact me in a few days.... My concern is growing as they dont seem to be taking this very serious and exactly what am i supposed to drive? If i drive the car, i put myself and others at risk. I have asked for a rental car until they come up with a fix. My pleas have gone unanswered. in any case, i believe that this recall should be addressed promptly.
Corrective Action:
I was notified of a recall for my 2019 Jeep wrangler unlimited Sahara back in 02-2023. This is a recall wherein my clutch could become overheated and lead the pressure plate to rapidly fracture which could lead to a fire and cause injuries. To date, there is no remedy. This is recall number 23V-116 and manufacturer recall 19A. I have emailed them without response other then they would contact me in a few days.... My concern is growing as they dont seem to be taking this very serious and exactly what am i supposed to drive? If i drive the car, i put myself and others at risk. I have asked for a rental car until they come up with a fix. My pleas have gone unanswered. in any case, i believe that this recall should be addressed promptly.
Additional Notes:
I was notified of a recall for my 2019 Jeep wrangler unlimited Sahara back in 02-2023. This is a recall wherein my clutch could become overheated and lead the pressure plate to rapidly fracture which could lead to a fire and cause injuries. To date, there is no remedy. This is recall number 23V-116 and manufacturer recall 19A. I have emailed them without response other then they would contact me in a few days.... My concern is growing as they dont seem to be taking this very serious and exactly what am i supposed to drive? If i drive the car, i put myself and others at risk. I have asked for a rental car until they come up with a fix. My pleas have gone unanswered. in any case, i believe that this recall should be addressed promptly.
Mfg Campaign: 11536131
Recall Date: Aug 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
And module Burt out causing my shifter to get stuck in park Jeep to shut down and dash to light up like a Christ mad tree..
Corrective Action:
And module Burt out causing my shifter to get stuck in park Jeep to shut down and dash to light up like a Christ mad tree..
Additional Notes:
And module Burt out causing my shifter to get stuck in park Jeep to shut down and dash to light up like a Christ mad tree..
Mfg Campaign: 11533673
Recall Date: Jul 21, 2023
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