Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 77B
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 30B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19A
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y01
Recall Date: Jan 28, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W12
Recall Date: Mar 3, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2011-2018 Jeep Wrangler right hand drive vehicles. The driver's seat belt buckle mounting strap may fracture and separate from the seat frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VA6
Recall Date: Sep 26, 2019
Ehg Usa Lp Dba American Fastbacks
Safety Issue:
Erwin Hymer Group USA LP dba American Fastbacks (EHGUSA-AF) is recalling certain 2018 Jeep Wrangler vehicles sold with a roof top tent installed. The top cover of the roof top tent may crack or break, possibly resulting in the cover detaching from the vehicle while moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 23, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler four-door vehicles. The right rear passenger door latch may not be in the correct location, possibly preventing the door from latching properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB6
Recall Date: Nov 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Jeep Wrangler vehicles. The front track bar brackets may be improperly welded, which can cause the bracket to separate from the frame, reducing steering capability.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA5
Recall Date: Sep 28, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler vehicles. The intermediate steering shaft may not have been properly welded causing a split where the external spline is formed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U48
Recall Date: May 25, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler vehicles. The rear under body ladder rail may corrode, possibly reducing the strength of the rear floor pan and causing the left rear seat mount to become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U27
Recall Date: Apr 12, 2018
Consumer Complaints
2.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH, there was an abnormal banging sound coming from underneath the floorboard. The contact stated that the vehicle stalled, and smoke was coming from underneath the vehicle. The contact stated he was not aware of any warning lights being illuminated. The vehicle was towed to a dealer. The dealer diagnosed and determined that the transmission case was cracked open and severely damaged, and the transmission needed to be replaced. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not yet available.
Corrective Action:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH, there was an abnormal banging sound coming from underneath the floorboard. The contact stated that the vehicle stalled, and smoke was coming from underneath the vehicle. The contact stated he was not aware of any warning lights being illuminated. The vehicle was towed to a dealer. The dealer diagnosed and determined that the transmission case was cracked open and severely damaged, and the transmission needed to be replaced. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not yet available.
Additional Notes:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH, there was an abnormal banging sound coming from underneath the floorboard. The contact stated that the vehicle stalled, and smoke was coming from underneath the vehicle. The contact stated he was not aware of any warning lights being illuminated. The vehicle was towed to a dealer. The dealer diagnosed and determined that the transmission case was cracked open and severely damaged, and the transmission needed to be replaced. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not yet available.
Mfg Campaign: 11545390
Recall Date: Sep 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Potential Consequences:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH, there was an abnormal banging sound coming from underneath the floorboard. The contact stated that the vehicle stalled, and smoke was coming from underneath the vehicle. The contact stated he was not aware of any warning lights being illuminated. The vehicle was towed to a dealer. The dealer diagnosed and determined that the transmission case was cracked open and severely damaged, and the transmission needed to be replaced. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not yet available.
Corrective Action:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH, there was an abnormal banging sound coming from underneath the floorboard. The contact stated that the vehicle stalled, and smoke was coming from underneath the vehicle. The contact stated he was not aware of any warning lights being illuminated. The vehicle was towed to a dealer. The dealer diagnosed and determined that the transmission case was cracked open and severely damaged, and the transmission needed to be replaced. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not yet available.
Additional Notes:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH, there was an abnormal banging sound coming from underneath the floorboard. The contact stated that the vehicle stalled, and smoke was coming from underneath the vehicle. The contact stated he was not aware of any warning lights being illuminated. The vehicle was towed to a dealer. The dealer diagnosed and determined that the transmission case was cracked open and severely damaged, and the transmission needed to be replaced. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not yet available.
Mfg Campaign: 11545390
Recall Date: Sep 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact stated while driving at undisclosed speeds, the transmission was slipping. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact stated while driving at undisclosed speeds, the transmission was slipping. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact stated while driving at undisclosed speeds, the transmission was slipping. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11544588
Recall Date: Sep 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
clutch smoking and burning smells also audible chatter going into gears and slipping in some gears open safety recall for clutch and no one wants to help me???? since jeep hasnt put out a fix???? the fix is to replace the clutch and pressure plate asy with an aftermarket asy. but i can get anyone to step up and make it happen
Corrective Action:
clutch smoking and burning smells also audible chatter going into gears and slipping in some gears open safety recall for clutch and no one wants to help me???? since jeep hasnt put out a fix???? the fix is to replace the clutch and pressure plate asy with an aftermarket asy. but i can get anyone to step up and make it happen
Additional Notes:
clutch smoking and burning smells also audible chatter going into gears and slipping in some gears open safety recall for clutch and no one wants to help me???? since jeep hasnt put out a fix???? the fix is to replace the clutch and pressure plate asy with an aftermarket asy. but i can get anyone to step up and make it happen
Mfg Campaign: 11544271
Recall Date: Sep 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and determined that parts were not yet available. The contact stated that the vehicle hesitated while shifting gear. The vehicle was not taken to be diagnosed or repaired. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and determined that parts were not yet available. The contact stated that the vehicle hesitated while shifting gear. The vehicle was not taken to be diagnosed or repaired. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and determined that parts were not yet available. The contact stated that the vehicle hesitated while shifting gear. The vehicle was not taken to be diagnosed or repaired. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11544379
Recall Date: Sep 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11542620
Recall Date: Sep 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Wrangler. The contact stated that while her husband was driving at an undisclosed speed, he became aware of an abnormal burning odor inside the vehicle. The contact stated that her husband stated that the gear shifter was inoperable. The contact stated that the vehicle was taken to the dealer where it was diagnosed with clutch failure and that the clutch needed to be replaced. The contact stated that that she received notification of NHTSA Campaign Number: 23V116000 (Power Train) and was informed by the dealer that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Wrangler. The contact stated that while her husband was driving at an undisclosed speed, he became aware of an abnormal burning odor inside the vehicle. The contact stated that her husband stated that the gear shifter was inoperable. The contact stated that the vehicle was taken to the dealer where it was diagnosed with clutch failure and that the clutch needed to be replaced. The contact stated that that she received notification of NHTSA Campaign Number: 23V116000 (Power Train) and was informed by the dealer that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Wrangler. The contact stated that while her husband was driving at an undisclosed speed, he became aware of an abnormal burning odor inside the vehicle. The contact stated that her husband stated that the gear shifter was inoperable. The contact stated that the vehicle was taken to the dealer where it was diagnosed with clutch failure and that the clutch needed to be replaced. The contact stated that that she received notification of NHTSA Campaign Number: 23V116000 (Power Train) and was informed by the dealer that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000. VIN tool confirms parts not available.
Mfg Campaign: 11542749
Recall Date: Sep 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My recently purchased Jeep Wrangler (certified pre-owned) [XXX] was included in the NHTSA recall #23V-116 which can result in a fire arising from a fractured clutch plate. Due to this significant safety risk, FCA has prohibited all dealers from selling manual transmission Wranglers models from 2018 to 2023. Therefore, it then comes as a total surprise that the dealer which sold the vehicle as Certified Pre-Owned declined to take the SUV back despite being still within warranty, driven for less than 3.000 miles and still with an opened unfixed safety recall. Attempting to remediate the situation I offered them the option of having the vehicle repaired - at their cost - with quality aftermarket parts, such as the CenterForce clutch assembly kit for Jeeps, but was also denied. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My recently purchased Jeep Wrangler (certified pre-owned) [XXX] was included in the NHTSA recall #23V-116 which can result in a fire arising from a fractured clutch plate. Due to this significant safety risk, FCA has prohibited all dealers from selling manual transmission Wranglers models from 2018 to 2023. Therefore, it then comes as a total surprise that the dealer which sold the vehicle as Certified Pre-Owned declined to take the SUV back despite being still within warranty, driven for less than 3.000 miles and still with an opened unfixed safety recall. Attempting to remediate the situation I offered them the option of having the vehicle repaired - at their cost - with quality aftermarket parts, such as the CenterForce clutch assembly kit for Jeeps, but was also denied. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My recently purchased Jeep Wrangler (certified pre-owned) [XXX] was included in the NHTSA recall #23V-116 which can result in a fire arising from a fractured clutch plate. Due to this significant safety risk, FCA has prohibited all dealers from selling manual transmission Wranglers models from 2018 to 2023. Therefore, it then comes as a total surprise that the dealer which sold the vehicle as Certified Pre-Owned declined to take the SUV back despite being still within warranty, driven for less than 3.000 miles and still with an opened unfixed safety recall. Attempting to remediate the situation I offered them the option of having the vehicle repaired - at their cost - with quality aftermarket parts, such as the CenterForce clutch assembly kit for Jeeps, but was also denied. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11541596
Recall Date: Aug 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Wrangler. The contact stated while driving 65 MPH, the vehicle decelerated unintendedly. There was no warning light illuminated. The contact attempted to shift gear however, the vehicle failed to respond. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer scheduled an appointment however when the contact took the vehicle to the dealer for the recall competition it was confirmed that the parts were still not available. The dealer rescheduled the recall appointment in hopes the parts would be available by that date. The manufacturer was made aware of the failure. The failure mileage was 40,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Jeep Wrangler. The contact stated while driving 65 MPH, the vehicle decelerated unintendedly. There was no warning light illuminated. The contact attempted to shift gear however, the vehicle failed to respond. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer scheduled an appointment however when the contact took the vehicle to the dealer for the recall competition it was confirmed that the parts were still not available. The dealer rescheduled the recall appointment in hopes the parts would be available by that date. The manufacturer was made aware of the failure. The failure mileage was 40,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Jeep Wrangler. The contact stated while driving 65 MPH, the vehicle decelerated unintendedly. There was no warning light illuminated. The contact attempted to shift gear however, the vehicle failed to respond. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer scheduled an appointment however when the contact took the vehicle to the dealer for the recall competition it was confirmed that the parts were still not available. The dealer rescheduled the recall appointment in hopes the parts would be available by that date. The manufacturer was made aware of the failure. The failure mileage was 40,000. Parts distribution disconnect.
Mfg Campaign: 11541383
Recall Date: Aug 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On occasion while driving several dashboard error lights will go on. These include ABS, Traction Control, electronic stability control, air bag and brake light. When these lights come on the power steering is typically lost and making it extremely difficult to steer the Jeep. It takes everything my wife to turn the steering wheel and get off the road. The brakes also tend to be applied which further makes it difficult to turn as the vehicle is slowed down. This issue not only endangers the driver and passengers in my vehicle but also those around me due to the inability to properly control my vehicle. I have had the vehicle at the dealers service center and they are not sure what the issue is. They have been able to reproduce but are still trying to discover root cause. This seems to be a widespread problem as both my 2018 Jeep Wrangler and 2020 Jeep Gladiator have the identical issues. Seems like a long shot that both of my vehicles would have the same issue at the same time if it wasn't a common issue. When Googling the problem, I find a lot of articles and video's but no solid cause.
Corrective Action:
On occasion while driving several dashboard error lights will go on. These include ABS, Traction Control, electronic stability control, air bag and brake light. When these lights come on the power steering is typically lost and making it extremely difficult to steer the Jeep. It takes everything my wife to turn the steering wheel and get off the road. The brakes also tend to be applied which further makes it difficult to turn as the vehicle is slowed down. This issue not only endangers the driver and passengers in my vehicle but also those around me due to the inability to properly control my vehicle. I have had the vehicle at the dealers service center and they are not sure what the issue is. They have been able to reproduce but are still trying to discover root cause. This seems to be a widespread problem as both my 2018 Jeep Wrangler and 2020 Jeep Gladiator have the identical issues. Seems like a long shot that both of my vehicles would have the same issue at the same time if it wasn't a common issue. When Googling the problem, I find a lot of articles and video's but no solid cause.
Additional Notes:
On occasion while driving several dashboard error lights will go on. These include ABS, Traction Control, electronic stability control, air bag and brake light. When these lights come on the power steering is typically lost and making it extremely difficult to steer the Jeep. It takes everything my wife to turn the steering wheel and get off the road. The brakes also tend to be applied which further makes it difficult to turn as the vehicle is slowed down. This issue not only endangers the driver and passengers in my vehicle but also those around me due to the inability to properly control my vehicle. I have had the vehicle at the dealers service center and they are not sure what the issue is. They have been able to reproduce but are still trying to discover root cause. This seems to be a widespread problem as both my 2018 Jeep Wrangler and 2020 Jeep Gladiator have the identical issues. Seems like a long shot that both of my vehicles would have the same issue at the same time if it wasn't a common issue. When Googling the problem, I find a lot of articles and video's but no solid cause.
Mfg Campaign: 11541077
Recall Date: Aug 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
On occasion while driving several dashboard error lights will go on. These include ABS, Traction Control, electronic stability control, air bag and brake light. When these lights come on the power steering is typically lost and making it extremely difficult to steer the Jeep. It takes everything my wife to turn the steering wheel and get off the road. The brakes also tend to be applied which further makes it difficult to turn as the vehicle is slowed down. This issue not only endangers the driver and passengers in my vehicle but also those around me due to the inability to properly control my vehicle. I have had the vehicle at the dealers service center and they are not sure what the issue is. They have been able to reproduce but are still trying to discover root cause. This seems to be a widespread problem as both my 2018 Jeep Wrangler and 2020 Jeep Gladiator have the identical issues. Seems like a long shot that both of my vehicles would have the same issue at the same time if it wasn't a common issue. When Googling the problem, I find a lot of articles and video's but no solid cause.
Corrective Action:
On occasion while driving several dashboard error lights will go on. These include ABS, Traction Control, electronic stability control, air bag and brake light. When these lights come on the power steering is typically lost and making it extremely difficult to steer the Jeep. It takes everything my wife to turn the steering wheel and get off the road. The brakes also tend to be applied which further makes it difficult to turn as the vehicle is slowed down. This issue not only endangers the driver and passengers in my vehicle but also those around me due to the inability to properly control my vehicle. I have had the vehicle at the dealers service center and they are not sure what the issue is. They have been able to reproduce but are still trying to discover root cause. This seems to be a widespread problem as both my 2018 Jeep Wrangler and 2020 Jeep Gladiator have the identical issues. Seems like a long shot that both of my vehicles would have the same issue at the same time if it wasn't a common issue. When Googling the problem, I find a lot of articles and video's but no solid cause.
Additional Notes:
On occasion while driving several dashboard error lights will go on. These include ABS, Traction Control, electronic stability control, air bag and brake light. When these lights come on the power steering is typically lost and making it extremely difficult to steer the Jeep. It takes everything my wife to turn the steering wheel and get off the road. The brakes also tend to be applied which further makes it difficult to turn as the vehicle is slowed down. This issue not only endangers the driver and passengers in my vehicle but also those around me due to the inability to properly control my vehicle. I have had the vehicle at the dealers service center and they are not sure what the issue is. They have been able to reproduce but are still trying to discover root cause. This seems to be a widespread problem as both my 2018 Jeep Wrangler and 2020 Jeep Gladiator have the identical issues. Seems like a long shot that both of my vehicles would have the same issue at the same time if it wasn't a common issue. When Googling the problem, I find a lot of articles and video's but no solid cause.
Mfg Campaign: 11541077
Recall Date: Aug 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
On occasion while driving several dashboard error lights will go on. These include ABS, Traction Control, electronic stability control, air bag and brake light. When these lights come on the power steering is typically lost and making it extremely difficult to steer the Jeep. It takes everything my wife to turn the steering wheel and get off the road. The brakes also tend to be applied which further makes it difficult to turn as the vehicle is slowed down. This issue not only endangers the driver and passengers in my vehicle but also those around me due to the inability to properly control my vehicle. I have had the vehicle at the dealers service center and they are not sure what the issue is. They have been able to reproduce but are still trying to discover root cause. This seems to be a widespread problem as both my 2018 Jeep Wrangler and 2020 Jeep Gladiator have the identical issues. Seems like a long shot that both of my vehicles would have the same issue at the same time if it wasn't a common issue. When Googling the problem, I find a lot of articles and video's but no solid cause.
Corrective Action:
On occasion while driving several dashboard error lights will go on. These include ABS, Traction Control, electronic stability control, air bag and brake light. When these lights come on the power steering is typically lost and making it extremely difficult to steer the Jeep. It takes everything my wife to turn the steering wheel and get off the road. The brakes also tend to be applied which further makes it difficult to turn as the vehicle is slowed down. This issue not only endangers the driver and passengers in my vehicle but also those around me due to the inability to properly control my vehicle. I have had the vehicle at the dealers service center and they are not sure what the issue is. They have been able to reproduce but are still trying to discover root cause. This seems to be a widespread problem as both my 2018 Jeep Wrangler and 2020 Jeep Gladiator have the identical issues. Seems like a long shot that both of my vehicles would have the same issue at the same time if it wasn't a common issue. When Googling the problem, I find a lot of articles and video's but no solid cause.
Additional Notes:
On occasion while driving several dashboard error lights will go on. These include ABS, Traction Control, electronic stability control, air bag and brake light. When these lights come on the power steering is typically lost and making it extremely difficult to steer the Jeep. It takes everything my wife to turn the steering wheel and get off the road. The brakes also tend to be applied which further makes it difficult to turn as the vehicle is slowed down. This issue not only endangers the driver and passengers in my vehicle but also those around me due to the inability to properly control my vehicle. I have had the vehicle at the dealers service center and they are not sure what the issue is. They have been able to reproduce but are still trying to discover root cause. This seems to be a widespread problem as both my 2018 Jeep Wrangler and 2020 Jeep Gladiator have the identical issues. Seems like a long shot that both of my vehicles would have the same issue at the same time if it wasn't a common issue. When Googling the problem, I find a lot of articles and video's but no solid cause.
Mfg Campaign: 11541077
Recall Date: Aug 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
2018 Jeep Wrangler. Driving at 30-35 MPH, the ABS warning light, the check engine warning light, the traction control warning light, service, the four-wheel-drive, and other unknown warn lights are illuminated. The odometer became inoperable. The vehicle lost power steering functionality and shifted into Accessory Mode. I was able to veer to the side of the road. . Additionally, the vehicle failed to shut off as needed. The vehicle remained in Accessory Mode for 15 minutes and restarted independently. The failure has been reoccurring. The vehicle was taken several times to the Jeep dealer; the dealer was able to duplicate the failure. The vehicle was not diagnosed nor repaired because I can’t get an appointment for over two months. The failure mileage was approximately 45000.
Corrective Action:
2018 Jeep Wrangler. Driving at 30-35 MPH, the ABS warning light, the check engine warning light, the traction control warning light, service, the four-wheel-drive, and other unknown warn lights are illuminated. The odometer became inoperable. The vehicle lost power steering functionality and shifted into Accessory Mode. I was able to veer to the side of the road. . Additionally, the vehicle failed to shut off as needed. The vehicle remained in Accessory Mode for 15 minutes and restarted independently. The failure has been reoccurring. The vehicle was taken several times to the Jeep dealer; the dealer was able to duplicate the failure. The vehicle was not diagnosed nor repaired because I can’t get an appointment for over two months. The failure mileage was approximately 45000.
Additional Notes:
2018 Jeep Wrangler. Driving at 30-35 MPH, the ABS warning light, the check engine warning light, the traction control warning light, service, the four-wheel-drive, and other unknown warn lights are illuminated. The odometer became inoperable. The vehicle lost power steering functionality and shifted into Accessory Mode. I was able to veer to the side of the road. . Additionally, the vehicle failed to shut off as needed. The vehicle remained in Accessory Mode for 15 minutes and restarted independently. The failure has been reoccurring. The vehicle was taken several times to the Jeep dealer; the dealer was able to duplicate the failure. The vehicle was not diagnosed nor repaired because I can’t get an appointment for over two months. The failure mileage was approximately 45000.
Mfg Campaign: 11540866
Recall Date: Aug 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
there is a recall, 19A, that has no fix yet. the "this-might-happen" happened to me. clutch plate hot, hole through transmission, near melted fuel lines. got it fixed, major work $6000. Chrysler won't reimburse me because "there is no fix for the recall yet." that is the point. my car sustained major damage due to the recall issue with no fix. when they do find a fix, the replacement parts that i have now will still have to be fixed. nothing, including 3 weeks rental, covered under extended warranty because it is a recall issue. recall reimbursement documentation not processed because there is no fix. they have been running me around for almost 2 weeks. i am not someone who can drop $6000 without major pain. i paid with what cash i had, financed what i could at 23%, and had to have a friend use her credit card for the rest. i have nowhere left to turn.
Corrective Action:
there is a recall, 19A, that has no fix yet. the "this-might-happen" happened to me. clutch plate hot, hole through transmission, near melted fuel lines. got it fixed, major work $6000. Chrysler won't reimburse me because "there is no fix for the recall yet." that is the point. my car sustained major damage due to the recall issue with no fix. when they do find a fix, the replacement parts that i have now will still have to be fixed. nothing, including 3 weeks rental, covered under extended warranty because it is a recall issue. recall reimbursement documentation not processed because there is no fix. they have been running me around for almost 2 weeks. i am not someone who can drop $6000 without major pain. i paid with what cash i had, financed what i could at 23%, and had to have a friend use her credit card for the rest. i have nowhere left to turn.
Additional Notes:
there is a recall, 19A, that has no fix yet. the "this-might-happen" happened to me. clutch plate hot, hole through transmission, near melted fuel lines. got it fixed, major work $6000. Chrysler won't reimburse me because "there is no fix for the recall yet." that is the point. my car sustained major damage due to the recall issue with no fix. when they do find a fix, the replacement parts that i have now will still have to be fixed. nothing, including 3 weeks rental, covered under extended warranty because it is a recall issue. recall reimbursement documentation not processed because there is no fix. they have been running me around for almost 2 weeks. i am not someone who can drop $6000 without major pain. i paid with what cash i had, financed what i could at 23%, and had to have a friend use her credit card for the rest. i have nowhere left to turn.
Mfg Campaign: 11540895
Recall Date: Aug 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
there is a recall, 19A, that has no fix yet. the "this-might-happen" happened to me. clutch plate hot, hole through transmission, near melted fuel lines. got it fixed, major work $6000. Chrysler won't reimburse me because "there is no fix for the recall yet." that is the point. my car sustained major damage due to the recall issue with no fix. when they do find a fix, the replacement parts that i have now will still have to be fixed. nothing, including 3 weeks rental, covered under extended warranty because it is a recall issue. recall reimbursement documentation not processed because there is no fix. they have been running me around for almost 2 weeks. i am not someone who can drop $6000 without major pain. i paid with what cash i had, financed what i could at 23%, and had to have a friend use her credit card for the rest. i have nowhere left to turn.
Corrective Action:
there is a recall, 19A, that has no fix yet. the "this-might-happen" happened to me. clutch plate hot, hole through transmission, near melted fuel lines. got it fixed, major work $6000. Chrysler won't reimburse me because "there is no fix for the recall yet." that is the point. my car sustained major damage due to the recall issue with no fix. when they do find a fix, the replacement parts that i have now will still have to be fixed. nothing, including 3 weeks rental, covered under extended warranty because it is a recall issue. recall reimbursement documentation not processed because there is no fix. they have been running me around for almost 2 weeks. i am not someone who can drop $6000 without major pain. i paid with what cash i had, financed what i could at 23%, and had to have a friend use her credit card for the rest. i have nowhere left to turn.
Additional Notes:
there is a recall, 19A, that has no fix yet. the "this-might-happen" happened to me. clutch plate hot, hole through transmission, near melted fuel lines. got it fixed, major work $6000. Chrysler won't reimburse me because "there is no fix for the recall yet." that is the point. my car sustained major damage due to the recall issue with no fix. when they do find a fix, the replacement parts that i have now will still have to be fixed. nothing, including 3 weeks rental, covered under extended warranty because it is a recall issue. recall reimbursement documentation not processed because there is no fix. they have been running me around for almost 2 weeks. i am not someone who can drop $6000 without major pain. i paid with what cash i had, financed what i could at 23%, and had to have a friend use her credit card for the rest. i have nowhere left to turn.
Mfg Campaign: 11540895
Recall Date: Aug 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
there is a recall, 19A, that has no fix yet. the "this-might-happen" happened to me. clutch plate hot, hole through transmission, near melted fuel lines. got it fixed, major work $6000. Chrysler won't reimburse me because "there is no fix for the recall yet." that is the point. my car sustained major damage due to the recall issue with no fix. when they do find a fix, the replacement parts that i have now will still have to be fixed. nothing, including 3 weeks rental, covered under extended warranty because it is a recall issue. recall reimbursement documentation not processed because there is no fix. they have been running me around for almost 2 weeks. i am not someone who can drop $6000 without major pain. i paid with what cash i had, financed what i could at 23%, and had to have a friend use her credit card for the rest. i have nowhere left to turn.
Corrective Action:
there is a recall, 19A, that has no fix yet. the "this-might-happen" happened to me. clutch plate hot, hole through transmission, near melted fuel lines. got it fixed, major work $6000. Chrysler won't reimburse me because "there is no fix for the recall yet." that is the point. my car sustained major damage due to the recall issue with no fix. when they do find a fix, the replacement parts that i have now will still have to be fixed. nothing, including 3 weeks rental, covered under extended warranty because it is a recall issue. recall reimbursement documentation not processed because there is no fix. they have been running me around for almost 2 weeks. i am not someone who can drop $6000 without major pain. i paid with what cash i had, financed what i could at 23%, and had to have a friend use her credit card for the rest. i have nowhere left to turn.
Additional Notes:
there is a recall, 19A, that has no fix yet. the "this-might-happen" happened to me. clutch plate hot, hole through transmission, near melted fuel lines. got it fixed, major work $6000. Chrysler won't reimburse me because "there is no fix for the recall yet." that is the point. my car sustained major damage due to the recall issue with no fix. when they do find a fix, the replacement parts that i have now will still have to be fixed. nothing, including 3 weeks rental, covered under extended warranty because it is a recall issue. recall reimbursement documentation not processed because there is no fix. they have been running me around for almost 2 weeks. i am not someone who can drop $6000 without major pain. i paid with what cash i had, financed what i could at 23%, and had to have a friend use her credit card for the rest. i have nowhere left to turn.
Mfg Campaign: 11540895
Recall Date: Aug 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
when traveling highway speeds at ~55 MPH if the car hits a pot hole or bump in the road the steering pulls left and right aggressively and will not cease until the car is stopped. this is very dangerous at high speeds, as the car is vibrating so badly control of the car is very difficult. The car has been inspected by the dealership and we were informed they could only make adjustments based on manufacture recommendations, which included alignment and tire balancing, and the car was returned to us in the same condition. The steering damper was replaced by another service center at our own costs and the problem persists. The dealership suggested "selling the car" as they are unable to resolve the problem. The problem continues to persist which is a great concern, that it can not be resolved or corrected.
Corrective Action:
when traveling highway speeds at ~55 MPH if the car hits a pot hole or bump in the road the steering pulls left and right aggressively and will not cease until the car is stopped. this is very dangerous at high speeds, as the car is vibrating so badly control of the car is very difficult. The car has been inspected by the dealership and we were informed they could only make adjustments based on manufacture recommendations, which included alignment and tire balancing, and the car was returned to us in the same condition. The steering damper was replaced by another service center at our own costs and the problem persists. The dealership suggested "selling the car" as they are unable to resolve the problem. The problem continues to persist which is a great concern, that it can not be resolved or corrected.
Additional Notes:
when traveling highway speeds at ~55 MPH if the car hits a pot hole or bump in the road the steering pulls left and right aggressively and will not cease until the car is stopped. this is very dangerous at high speeds, as the car is vibrating so badly control of the car is very difficult. The car has been inspected by the dealership and we were informed they could only make adjustments based on manufacture recommendations, which included alignment and tire balancing, and the car was returned to us in the same condition. The steering damper was replaced by another service center at our own costs and the problem persists. The dealership suggested "selling the car" as they are unable to resolve the problem. The problem continues to persist which is a great concern, that it can not be resolved or corrected.
Mfg Campaign: 11540566
Recall Date: Aug 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Uconnect system started to control the HVAC, Sound, Phone, any other buttons that are available in the system. 8/22/23 I was traveling to my destination with the windows up when I noticed my Uconnect screen starting to click buttons without my input, I attempted to turn it off, but was unable to do so. I pulled over and turned the vehicle off and made sure to open and close door. When I turned the vehicle back on the issue stopped and I drove away. Approximately 1 mile later the music started blasting at full volume and HVAC system blowing hot air (84 degrees) all the way up. It caused me to almost lose control of my vehicle and required me to pull over on the side of the road. I was able to record approximately 10 seconds as proof of the concern. I turned off the vehicle and contacted Arrigo jeep and explained what had happened. They advised me to bring the vehicle in, which I did the same day. I explained what had happened and was advised by [XXX] and a service advisor that this has happened to many vehicles and It can be a software issue or delaminating of the screen. I left the vehicle with them to check. I went online and researched the concern I was having and what the service advisor had told me. Upon further research I found this is a problem plaguing Uconnect system like Arrigo confirmed with me. I was contacted on 8/23/23 by Arrigo who advised me that they could not replicate the problem, and since they couldn’t replicate it or find any codes there was nothing that they could do. This is a dangerous situation that could have caused me to crash the vehicle. Arrigo Jeep should be responsible for further researching and correcting this issue as soon as possible. There was NO warning that this concern would happen, and the dealer response is unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Uconnect system started to control the HVAC, Sound, Phone, any other buttons that are available in the system. 8/22/23 I was traveling to my destination with the windows up when I noticed my Uconnect screen starting to click buttons without my input, I attempted to turn it off, but was unable to do so. I pulled over and turned the vehicle off and made sure to open and close door. When I turned the vehicle back on the issue stopped and I drove away. Approximately 1 mile later the music started blasting at full volume and HVAC system blowing hot air (84 degrees) all the way up. It caused me to almost lose control of my vehicle and required me to pull over on the side of the road. I was able to record approximately 10 seconds as proof of the concern. I turned off the vehicle and contacted Arrigo jeep and explained what had happened. They advised me to bring the vehicle in, which I did the same day. I explained what had happened and was advised by [XXX] and a service advisor that this has happened to many vehicles and It can be a software issue or delaminating of the screen. I left the vehicle with them to check. I went online and researched the concern I was having and what the service advisor had told me. Upon further research I found this is a problem plaguing Uconnect system like Arrigo confirmed with me. I was contacted on 8/23/23 by Arrigo who advised me that they could not replicate the problem, and since they couldn’t replicate it or find any codes there was nothing that they could do. This is a dangerous situation that could have caused me to crash the vehicle. Arrigo Jeep should be responsible for further researching and correcting this issue as soon as possible. There was NO warning that this concern would happen, and the dealer response is unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Uconnect system started to control the HVAC, Sound, Phone, any other buttons that are available in the system. 8/22/23 I was traveling to my destination with the windows up when I noticed my Uconnect screen starting to click buttons without my input, I attempted to turn it off, but was unable to do so. I pulled over and turned the vehicle off and made sure to open and close door. When I turned the vehicle back on the issue stopped and I drove away. Approximately 1 mile later the music started blasting at full volume and HVAC system blowing hot air (84 degrees) all the way up. It caused me to almost lose control of my vehicle and required me to pull over on the side of the road. I was able to record approximately 10 seconds as proof of the concern. I turned off the vehicle and contacted Arrigo jeep and explained what had happened. They advised me to bring the vehicle in, which I did the same day. I explained what had happened and was advised by [XXX] and a service advisor that this has happened to many vehicles and It can be a software issue or delaminating of the screen. I left the vehicle with them to check. I went online and researched the concern I was having and what the service advisor had told me. Upon further research I found this is a problem plaguing Uconnect system like Arrigo confirmed with me. I was contacted on 8/23/23 by Arrigo who advised me that they could not replicate the problem, and since they couldn’t replicate it or find any codes there was nothing that they could do. This is a dangerous situation that could have caused me to crash the vehicle. Arrigo Jeep should be responsible for further researching and correcting this issue as soon as possible. There was NO warning that this concern would happen, and the dealer response is unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11540304
Recall Date: Aug 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Clutch is making unexpected burning smell (after normal driving). Clutch pops out of gear while at highway speeds, and when in 4-wheel drive. Sometimes grinds during shift for no apparent reason. FCA says there is a recall effecting my vehicle, but part is still not available. FCA sends me to dealership for assessment. Dealership says there is nothing they can do as part is not available and they are..."at the mercy of Jeep." I'm afraid to drive the vehicle. It is my only vehicle.
Corrective Action:
Clutch is making unexpected burning smell (after normal driving). Clutch pops out of gear while at highway speeds, and when in 4-wheel drive. Sometimes grinds during shift for no apparent reason. FCA says there is a recall effecting my vehicle, but part is still not available. FCA sends me to dealership for assessment. Dealership says there is nothing they can do as part is not available and they are..."at the mercy of Jeep." I'm afraid to drive the vehicle. It is my only vehicle.
Additional Notes:
Clutch is making unexpected burning smell (after normal driving). Clutch pops out of gear while at highway speeds, and when in 4-wheel drive. Sometimes grinds during shift for no apparent reason. FCA says there is a recall effecting my vehicle, but part is still not available. FCA sends me to dealership for assessment. Dealership says there is nothing they can do as part is not available and they are..."at the mercy of Jeep." I'm afraid to drive the vehicle. It is my only vehicle.
Mfg Campaign: 11540420
Recall Date: Aug 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11540119
Recall Date: Aug 22, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025