Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2011-2018 Jeep Wrangler right hand drive vehicles. The driver's seat belt buckle mounting strap may fracture and separate from the seat frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VA6
Recall Date: Sep 26, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Dodge Caravan and Jeep Wrangler vehicles. The brake switches on these vehicles may malfunction, keeping the brake lights illuminated and/or allowing the vehicle to be shifted out of the PARK position without the brake pedal being pushed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U09
Recall Date: Feb 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Wrangler vehicles manufactured November 1, 2016, to November 3, 2016. The affected vehicles may have a fuel tank that has a cracked or broken control valve, possibly resulting in a fuel leak in a rollover event, debris in the fuel tank and/or the potential of over fueling the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S90
Recall Date: Nov 23, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016-2017 Jeep Wrangler vehicles manufactured June 16, 2015, to August 14, 2016. In certain crash conditions, the front impact sensor wiring may be pulled until it detaches before a signal can be received by the Occupant Restraint Controller (ORC).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S76
Recall Date: Oct 13, 2016
Consumer Complaints
375 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE STARTED BY ITSELF WHILE PARKED. THE IGNITION HAD BEEN TURNED OFF AND KEYS REMOVED FOR SEVERAL HOURS. THIS HAS HAPPENED TWICE. I DISCOVERED THE VEHICLE RUNNING, DOORS LOCKED AND IGNITION IN THE OFF POSITION. TO TURN OFF THE ENGINEI INSERTED THE KEY, TURNED IT TO THE ON POSITION AND THEN OFF. THIS OCCURRED ONCE IN MY GARAGE, CAUSING CARBON MONOXIDE EXHAUST TO ENTER THE LIVING QUARTERS. IT HAPPENED A SECOND TIME WHILE PARKED AWAY FROM HOME, WITH THE KEYS REMOVED. THE VEHICLE WAS STATIONARY, BECAUSE IT WAS PLACED IN PARK WHEN THE ENGINE WAS TURNED OFF.
Corrective Action:
THE VEHICLE STARTED BY ITSELF WHILE PARKED. THE IGNITION HAD BEEN TURNED OFF AND KEYS REMOVED FOR SEVERAL HOURS. THIS HAS HAPPENED TWICE. I DISCOVERED THE VEHICLE RUNNING, DOORS LOCKED AND IGNITION IN THE OFF POSITION. TO TURN OFF THE ENGINEI INSERTED THE KEY, TURNED IT TO THE ON POSITION AND THEN OFF. THIS OCCURRED ONCE IN MY GARAGE, CAUSING CARBON MONOXIDE EXHAUST TO ENTER THE LIVING QUARTERS. IT HAPPENED A SECOND TIME WHILE PARKED AWAY FROM HOME, WITH THE KEYS REMOVED. THE VEHICLE WAS STATIONARY, BECAUSE IT WAS PLACED IN PARK WHEN THE ENGINE WAS TURNED OFF.
Additional Notes:
THE VEHICLE STARTED BY ITSELF WHILE PARKED. THE IGNITION HAD BEEN TURNED OFF AND KEYS REMOVED FOR SEVERAL HOURS. THIS HAS HAPPENED TWICE. I DISCOVERED THE VEHICLE RUNNING, DOORS LOCKED AND IGNITION IN THE OFF POSITION. TO TURN OFF THE ENGINEI INSERTED THE KEY, TURNED IT TO THE ON POSITION AND THEN OFF. THIS OCCURRED ONCE IN MY GARAGE, CAUSING CARBON MONOXIDE EXHAUST TO ENTER THE LIVING QUARTERS. IT HAPPENED A SECOND TIME WHILE PARKED AWAY FROM HOME, WITH THE KEYS REMOVED. THE VEHICLE WAS STATIONARY, BECAUSE IT WAS PLACED IN PARK WHEN THE ENGINE WAS TURNED OFF.
Mfg Campaign: 11130714
Recall Date: Sep 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
OCCASIONALLY THE HOOD LIFTS UP AND SHAKES VIOLENTLY WHILE DRIVING AT HIGHWAY SPEED, TYPICALLY WHEN AN ON ONCOMING SEMI TRUCK PASSES. I'M CONCERNED THE RUBBER HOOD STRAPS ARE GOING TO BREAK AND THE HOOD FLY OPEN AT HIGHWAY SPEEDS.
Corrective Action:
OCCASIONALLY THE HOOD LIFTS UP AND SHAKES VIOLENTLY WHILE DRIVING AT HIGHWAY SPEED, TYPICALLY WHEN AN ON ONCOMING SEMI TRUCK PASSES. I'M CONCERNED THE RUBBER HOOD STRAPS ARE GOING TO BREAK AND THE HOOD FLY OPEN AT HIGHWAY SPEEDS.
Additional Notes:
OCCASIONALLY THE HOOD LIFTS UP AND SHAKES VIOLENTLY WHILE DRIVING AT HIGHWAY SPEED, TYPICALLY WHEN AN ON ONCOMING SEMI TRUCK PASSES. I'M CONCERNED THE RUBBER HOOD STRAPS ARE GOING TO BREAK AND THE HOOD FLY OPEN AT HIGHWAY SPEEDS.
Mfg Campaign: 11128169
Recall Date: Sep 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLE IN QUESTION CAUGHT FIRE WITH IT STARTING ON THE PASSANGER SIDE OF THE ENGINE BAY. THE CAUSE WAS DEEMED 'UNCLEAR' BY AN INSPECTOR. I WAS DRIVING THE VEHICLE WHEN IT CAUGHT FIRE AND IT WAS ON A CITY STREET.
Corrective Action:
THE VEHICLE IN QUESTION CAUGHT FIRE WITH IT STARTING ON THE PASSANGER SIDE OF THE ENGINE BAY. THE CAUSE WAS DEEMED 'UNCLEAR' BY AN INSPECTOR. I WAS DRIVING THE VEHICLE WHEN IT CAUGHT FIRE AND IT WAS ON A CITY STREET.
Additional Notes:
THE VEHICLE IN QUESTION CAUGHT FIRE WITH IT STARTING ON THE PASSANGER SIDE OF THE ENGINE BAY. THE CAUSE WAS DEEMED 'UNCLEAR' BY AN INSPECTOR. I WAS DRIVING THE VEHICLE WHEN IT CAUGHT FIRE AND IT WAS ON A CITY STREET.
Mfg Campaign: 11123119
Recall Date: Aug 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
2017 JEEP WRANGLER SPORT : WHILE TRAVELING AT HIGHWAY SPEED A CAR PULLED OUT IN FRONT OF ME. I CHANGED LANES BUT STILL HIT THE CAR IN THE RIGHT REAR AND MY JEEP IN FRONT LEFT SIDE. JEEP ROLLED SEVERAL TIMES AND HAS BEEN TOTALED. ( AIR BAG DID NOT DEPLOY)
Corrective Action:
2017 JEEP WRANGLER SPORT : WHILE TRAVELING AT HIGHWAY SPEED A CAR PULLED OUT IN FRONT OF ME. I CHANGED LANES BUT STILL HIT THE CAR IN THE RIGHT REAR AND MY JEEP IN FRONT LEFT SIDE. JEEP ROLLED SEVERAL TIMES AND HAS BEEN TOTALED. ( AIR BAG DID NOT DEPLOY)
Additional Notes:
2017 JEEP WRANGLER SPORT : WHILE TRAVELING AT HIGHWAY SPEED A CAR PULLED OUT IN FRONT OF ME. I CHANGED LANES BUT STILL HIT THE CAR IN THE RIGHT REAR AND MY JEEP IN FRONT LEFT SIDE. JEEP ROLLED SEVERAL TIMES AND HAS BEEN TOTALED. ( AIR BAG DID NOT DEPLOY)
Mfg Campaign: 11120992
Recall Date: Aug 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
IN HIGH WINDS OR PASSED BY APPROACHING LARGE VEHICLES THE HOOD FLUTTERS DANGEROUSLY. I HAD TO INSTALL AFTER MARKET HOOD HOLD DOWN LATCHES TO CORRECT THE PROBLEM. $100 TO CORRECT THE HOOD FLUTTER. IT HAPPENED MORE THAN ONCE.
Corrective Action:
IN HIGH WINDS OR PASSED BY APPROACHING LARGE VEHICLES THE HOOD FLUTTERS DANGEROUSLY. I HAD TO INSTALL AFTER MARKET HOOD HOLD DOWN LATCHES TO CORRECT THE PROBLEM. $100 TO CORRECT THE HOOD FLUTTER. IT HAPPENED MORE THAN ONCE.
Additional Notes:
IN HIGH WINDS OR PASSED BY APPROACHING LARGE VEHICLES THE HOOD FLUTTERS DANGEROUSLY. I HAD TO INSTALL AFTER MARKET HOOD HOLD DOWN LATCHES TO CORRECT THE PROBLEM. $100 TO CORRECT THE HOOD FLUTTER. IT HAPPENED MORE THAN ONCE.
Mfg Campaign: 11115724
Recall Date: Aug 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
HOOD FLUTTER. WHILE DRIVING DOWN THE HIGHWAY AT POSTED SPEEDS, IF WINDS ARE HIGH OR PASSING AN ONCOMING LARGE TRUCK, THE HOOD WILL FLUTTER DUE TO THE LACK OF SUPPORT FROM THE WEAK RUBBER LATCHES THAT SECURE THE HOOD. THIS HAS HAPPENED SEVERAL TIMES NOW. RESEARCH CLEARLY INDICATES THIS IS A WIDE SPREAD PROBLEM AND THE MANUFACTURER HAS REFUSED TO ADDRESS THIS ISSUE. IN SOME REPORTS I HAVE READ, THE LATCHES CAN BREAK AND CAUSE MASSIVE DAMAGE TO THE VEHICLE AND PUT THE DRIVER AND PASSENGER IN HARMS WAY.
Corrective Action:
HOOD FLUTTER. WHILE DRIVING DOWN THE HIGHWAY AT POSTED SPEEDS, IF WINDS ARE HIGH OR PASSING AN ONCOMING LARGE TRUCK, THE HOOD WILL FLUTTER DUE TO THE LACK OF SUPPORT FROM THE WEAK RUBBER LATCHES THAT SECURE THE HOOD. THIS HAS HAPPENED SEVERAL TIMES NOW. RESEARCH CLEARLY INDICATES THIS IS A WIDE SPREAD PROBLEM AND THE MANUFACTURER HAS REFUSED TO ADDRESS THIS ISSUE. IN SOME REPORTS I HAVE READ, THE LATCHES CAN BREAK AND CAUSE MASSIVE DAMAGE TO THE VEHICLE AND PUT THE DRIVER AND PASSENGER IN HARMS WAY.
Additional Notes:
HOOD FLUTTER. WHILE DRIVING DOWN THE HIGHWAY AT POSTED SPEEDS, IF WINDS ARE HIGH OR PASSING AN ONCOMING LARGE TRUCK, THE HOOD WILL FLUTTER DUE TO THE LACK OF SUPPORT FROM THE WEAK RUBBER LATCHES THAT SECURE THE HOOD. THIS HAS HAPPENED SEVERAL TIMES NOW. RESEARCH CLEARLY INDICATES THIS IS A WIDE SPREAD PROBLEM AND THE MANUFACTURER HAS REFUSED TO ADDRESS THIS ISSUE. IN SOME REPORTS I HAVE READ, THE LATCHES CAN BREAK AND CAUSE MASSIVE DAMAGE TO THE VEHICLE AND PUT THE DRIVER AND PASSENGER IN HARMS WAY.
Mfg Campaign: 11112586
Recall Date: Jul 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE SEEN HOOD FLUTTER NUMEROUS TIMES WHEN PASSING SEMI TRAILERS ON INTERSTATES. THE FLUTTER WAS WORRISOME SO I REPLACED ORIGINAL HOLDING STRAPS WITH STRONGER THIRD PARTY STRAPS. SINCE REPLACEMENT OF STRAPS THE FLUTTERING HAS CEASED.
Corrective Action:
I HAVE SEEN HOOD FLUTTER NUMEROUS TIMES WHEN PASSING SEMI TRAILERS ON INTERSTATES. THE FLUTTER WAS WORRISOME SO I REPLACED ORIGINAL HOLDING STRAPS WITH STRONGER THIRD PARTY STRAPS. SINCE REPLACEMENT OF STRAPS THE FLUTTERING HAS CEASED.
Additional Notes:
I HAVE SEEN HOOD FLUTTER NUMEROUS TIMES WHEN PASSING SEMI TRAILERS ON INTERSTATES. THE FLUTTER WAS WORRISOME SO I REPLACED ORIGINAL HOLDING STRAPS WITH STRONGER THIRD PARTY STRAPS. SINCE REPLACEMENT OF STRAPS THE FLUTTERING HAS CEASED.
Mfg Campaign: 11111265
Recall Date: Jul 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING THE POSTED HIGHWAY SPEED LIMIT, 55 OR 65 MPH THE HOOD ON MY JEEP WRANGER JKU, VIBRATES, SHAKES, LIFTS FROM ITS SEAT POSITION AS IF IT IS GOING TO BREAK LOSE AND FLY BACK TOWARDS THE WINDSHIELD. THE CONDITION IS MADE WORSE BY LARGE VEHICLES PASSING BY AT POSTED OR EXCESSIVE SPEED. CONDITION IS DANGEROUS. RUBBER HOOD LATCHES STRETCHED TO LIMIT CONSTANTLY.
Corrective Action:
WHILE DRIVING THE POSTED HIGHWAY SPEED LIMIT, 55 OR 65 MPH THE HOOD ON MY JEEP WRANGER JKU, VIBRATES, SHAKES, LIFTS FROM ITS SEAT POSITION AS IF IT IS GOING TO BREAK LOSE AND FLY BACK TOWARDS THE WINDSHIELD. THE CONDITION IS MADE WORSE BY LARGE VEHICLES PASSING BY AT POSTED OR EXCESSIVE SPEED. CONDITION IS DANGEROUS. RUBBER HOOD LATCHES STRETCHED TO LIMIT CONSTANTLY.
Additional Notes:
WHILE DRIVING THE POSTED HIGHWAY SPEED LIMIT, 55 OR 65 MPH THE HOOD ON MY JEEP WRANGER JKU, VIBRATES, SHAKES, LIFTS FROM ITS SEAT POSITION AS IF IT IS GOING TO BREAK LOSE AND FLY BACK TOWARDS THE WINDSHIELD. THE CONDITION IS MADE WORSE BY LARGE VEHICLES PASSING BY AT POSTED OR EXCESSIVE SPEED. CONDITION IS DANGEROUS. RUBBER HOOD LATCHES STRETCHED TO LIMIT CONSTANTLY.
Mfg Campaign: 11103541
Recall Date: Jun 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE DRIVING AT HIGHWAY SPEEDS (70 MPH) I ENCOUNTERED SOME STRONG CROSS WINDS CAUSING A LIFTING ACTION OF THE HOOD. THE LIFTING ACTION OF THE HOOD (ABOUT 1/2") GAVE ME ENOUGH CONCERN TO SLOW DOWN UNTIL THE LIFTING ACTION STOPPED. IT APPEARS THAT THE HOOD LATCHES ON EITHER SIDE OF THE HOOD, BEING MADE OF RUBBER, ARE NOT STRONG ENOUGH TO PREVENT THE HOOD FROM LIFTING. THE CENTER RELEASE DID NOT HOLD THE CENTER DOWN, ALLOWING FOR THE MOVEMENT.
Corrective Action:
WHILE DRIVING AT HIGHWAY SPEEDS (70 MPH) I ENCOUNTERED SOME STRONG CROSS WINDS CAUSING A LIFTING ACTION OF THE HOOD. THE LIFTING ACTION OF THE HOOD (ABOUT 1/2") GAVE ME ENOUGH CONCERN TO SLOW DOWN UNTIL THE LIFTING ACTION STOPPED. IT APPEARS THAT THE HOOD LATCHES ON EITHER SIDE OF THE HOOD, BEING MADE OF RUBBER, ARE NOT STRONG ENOUGH TO PREVENT THE HOOD FROM LIFTING. THE CENTER RELEASE DID NOT HOLD THE CENTER DOWN, ALLOWING FOR THE MOVEMENT.
Additional Notes:
WHILE DRIVING AT HIGHWAY SPEEDS (70 MPH) I ENCOUNTERED SOME STRONG CROSS WINDS CAUSING A LIFTING ACTION OF THE HOOD. THE LIFTING ACTION OF THE HOOD (ABOUT 1/2") GAVE ME ENOUGH CONCERN TO SLOW DOWN UNTIL THE LIFTING ACTION STOPPED. IT APPEARS THAT THE HOOD LATCHES ON EITHER SIDE OF THE HOOD, BEING MADE OF RUBBER, ARE NOT STRONG ENOUGH TO PREVENT THE HOOD FROM LIFTING. THE CENTER RELEASE DID NOT HOLD THE CENTER DOWN, ALLOWING FOR THE MOVEMENT.
Mfg Campaign: 11102749
Recall Date: Jun 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
2017 JEEP WRANGLER PULLS TO THE RIGHT WHILE LOW AND HIGH SPEEDS. INSPECTED AT 2 DIFFERENT JEEP SERVICE DEALERS AND BOTH STATE NO ISSUES FOUND. 2ND DEALER STATES NOTICES ISSUE BUT ALL WRANGLERS PULL TO THE RIGHT. NEEDS TO BE RECALLED SAFETY ISSUE
Corrective Action:
2017 JEEP WRANGLER PULLS TO THE RIGHT WHILE LOW AND HIGH SPEEDS. INSPECTED AT 2 DIFFERENT JEEP SERVICE DEALERS AND BOTH STATE NO ISSUES FOUND. 2ND DEALER STATES NOTICES ISSUE BUT ALL WRANGLERS PULL TO THE RIGHT. NEEDS TO BE RECALLED SAFETY ISSUE
Additional Notes:
2017 JEEP WRANGLER PULLS TO THE RIGHT WHILE LOW AND HIGH SPEEDS. INSPECTED AT 2 DIFFERENT JEEP SERVICE DEALERS AND BOTH STATE NO ISSUES FOUND. 2ND DEALER STATES NOTICES ISSUE BUT ALL WRANGLERS PULL TO THE RIGHT. NEEDS TO BE RECALLED SAFETY ISSUE
Mfg Campaign: 11100083
Recall Date: Jun 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE HOOD OF MY JEEP WRANGLER DOESN'T APPEAR TO BE SECURE WHEN DRIVING AT HIGHWAY SPEEDS, PARTICULARLY WHEN IT'S WINDY OR I'M PASSING AN ON-COMING SEMI TRUCK. THE HOOD BOUNCES AND FLUTTERS.
Corrective Action:
THE HOOD OF MY JEEP WRANGLER DOESN'T APPEAR TO BE SECURE WHEN DRIVING AT HIGHWAY SPEEDS, PARTICULARLY WHEN IT'S WINDY OR I'M PASSING AN ON-COMING SEMI TRUCK. THE HOOD BOUNCES AND FLUTTERS.
Additional Notes:
THE HOOD OF MY JEEP WRANGLER DOESN'T APPEAR TO BE SECURE WHEN DRIVING AT HIGHWAY SPEEDS, PARTICULARLY WHEN IT'S WINDY OR I'M PASSING AN ON-COMING SEMI TRUCK. THE HOOD BOUNCES AND FLUTTERS.
Mfg Campaign: 11096451
Recall Date: May 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. WHILE DRIVING 60 MPH, THE VEHICLE'S HOOD FLEW UP AND SHATTERED THE WINDSHIELD AND WINDSHIELD FRAME. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND HAD IT TOWED TO HUNTER CHRYSLER DODGE JEEP RAM (1130 AUTO MALL DR., LANCASTER, CA 93534, (661) 948-8411). THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 24,754. *BF*JB *BF *AS CONSUMER STATED YOUR TEAM IS WELCOME TO INSPECT MY REPAIRED VEHICLE AT ANY TIME WHICH CONTINUES TO HAVE SIGNIFICANT HOOD FLUTTER ISSUES. I HAVE NO ISSUES PAYING FOR MY OWN RENTAL CAR AT MY EXPENSE WHILE YOU CHECK OUT MY VEHICLE. YOU HAVE MY PERMISSION AND WISHES TO SHARE MY CONTACT INFORMATION, STORY, AND EVERYTHING ELSE WITH CHRYSLER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JB *TR*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. WHILE DRIVING 60 MPH, THE VEHICLE'S HOOD FLEW UP AND SHATTERED THE WINDSHIELD AND WINDSHIELD FRAME. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND HAD IT TOWED TO HUNTER CHRYSLER DODGE JEEP RAM (1130 AUTO MALL DR., LANCASTER, CA 93534, (661) 948-8411). THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 24,754. *BF*JB *BF *AS CONSUMER STATED YOUR TEAM IS WELCOME TO INSPECT MY REPAIRED VEHICLE AT ANY TIME WHICH CONTINUES TO HAVE SIGNIFICANT HOOD FLUTTER ISSUES. I HAVE NO ISSUES PAYING FOR MY OWN RENTAL CAR AT MY EXPENSE WHILE YOU CHECK OUT MY VEHICLE. YOU HAVE MY PERMISSION AND WISHES TO SHARE MY CONTACT INFORMATION, STORY, AND EVERYTHING ELSE WITH CHRYSLER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JB *TR*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. WHILE DRIVING 60 MPH, THE VEHICLE'S HOOD FLEW UP AND SHATTERED THE WINDSHIELD AND WINDSHIELD FRAME. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND HAD IT TOWED TO HUNTER CHRYSLER DODGE JEEP RAM (1130 AUTO MALL DR., LANCASTER, CA 93534, (661) 948-8411). THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 24,754. *BF*JB *BF *AS CONSUMER STATED YOUR TEAM IS WELCOME TO INSPECT MY REPAIRED VEHICLE AT ANY TIME WHICH CONTINUES TO HAVE SIGNIFICANT HOOD FLUTTER ISSUES. I HAVE NO ISSUES PAYING FOR MY OWN RENTAL CAR AT MY EXPENSE WHILE YOU CHECK OUT MY VEHICLE. YOU HAVE MY PERMISSION AND WISHES TO SHARE MY CONTACT INFORMATION, STORY, AND EVERYTHING ELSE WITH CHRYSLER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JB *TR*JB
Mfg Campaign: 11091077
Recall Date: Apr 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE CAR CAUGHT ON FIRE WHILE DRIVING
Corrective Action:
THE CAR CAUGHT ON FIRE WHILE DRIVING
Additional Notes:
THE CAR CAUGHT ON FIRE WHILE DRIVING
Mfg Campaign: 11090279
Recall Date: Apr 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR CAUGHT ON FIRE WHILE DRIVING
Corrective Action:
THE CAR CAUGHT ON FIRE WHILE DRIVING
Additional Notes:
THE CAR CAUGHT ON FIRE WHILE DRIVING
Mfg Campaign: 11090279
Recall Date: Apr 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE CAR CAUGHT ON FIRE WHILE DRIVING
Corrective Action:
THE CAR CAUGHT ON FIRE WHILE DRIVING
Additional Notes:
THE CAR CAUGHT ON FIRE WHILE DRIVING
Mfg Campaign: 11090279
Recall Date: Apr 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE DROVE THROUGH A STOP LIGHT AND COLLIDED WITH THE FRONT END AND FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE SHOULDERS, NECK, BACK, HIPS, AND LEGS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (JACKSONVILLE CHRYSLER, JEEP, DODGE AND RAM, 11101 NURSERYFIELDS DR., JACKSONVILLE, FL 32256, (904) 493-0000). THE VEHICLE HAD BEEN WAITING TO BE DIAGNOSED FOR OVER A MONTH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS ALSO AWAITING ON THEIR RESPONSE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V734000 (AIR BAGS). THE CONTACT MENTIONED THAT THE INSURANCE COMPANY REFUSED TO DEEM THE VEHICLE AS A TOTAL LOSS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE DROVE THROUGH A STOP LIGHT AND COLLIDED WITH THE FRONT END AND FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE SHOULDERS, NECK, BACK, HIPS, AND LEGS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (JACKSONVILLE CHRYSLER, JEEP, DODGE AND RAM, 11101 NURSERYFIELDS DR., JACKSONVILLE, FL 32256, (904) 493-0000). THE VEHICLE HAD BEEN WAITING TO BE DIAGNOSED FOR OVER A MONTH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS ALSO AWAITING ON THEIR RESPONSE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V734000 (AIR BAGS). THE CONTACT MENTIONED THAT THE INSURANCE COMPANY REFUSED TO DEEM THE VEHICLE AS A TOTAL LOSS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE DROVE THROUGH A STOP LIGHT AND COLLIDED WITH THE FRONT END AND FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE SHOULDERS, NECK, BACK, HIPS, AND LEGS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (JACKSONVILLE CHRYSLER, JEEP, DODGE AND RAM, 11101 NURSERYFIELDS DR., JACKSONVILLE, FL 32256, (904) 493-0000). THE VEHICLE HAD BEEN WAITING TO BE DIAGNOSED FOR OVER A MONTH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS ALSO AWAITING ON THEIR RESPONSE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V734000 (AIR BAGS). THE CONTACT MENTIONED THAT THE INSURANCE COMPANY REFUSED TO DEEM THE VEHICLE AS A TOTAL LOSS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Mfg Campaign: 11089615
Recall Date: Apr 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
REVERSE WOULD JUMP OUT OF GEAR AND GRIND WHILE DRIVING IN GEAR EVERY TIME. THIS REQUIRED MANUALLY HOLDING IT DOWN TO REMAIN IN GEAR AND PROPERLY DRIVE IN THE REVERSE GEAR. FIELDS CJDR IN SANFORD, FL SAID I WOULD HAVE TO AGREE TO PAY +$1000 IN LABOR FOR THEM TO DIAGNOSE THIS IF IT TURNED OUT NOT TO BE A VALID WARRANTY ISSUE. I DECLINED AND ACCEPTED LIVING WITH IT. ON 12/05/2017, DURING NORMAL DRIVING SUDDENLY THE GEARSHIFT COULD NOT BE PUT INTO ANY GEAR AND THE TRANSMISSION COMPLETELY FAILED. MY BRAND NEW WRANGLER WITH 5000 MILES SAT AT THE DEALER FOR SERVICE FOR **115 DAYS** WAITING ON TWO PARTS: - PART: GEAR-REVERSE IDLER 5134496AA - PART: SYNCH-REVERSE 5134498AA FCA FAILED TO RETURN THE VEHICLE TO ME UNTIL 03/30/2018. FOUR MONTHS. NOT ONLY IS THAT UNACCEPTABLE, I WAS TREATED LIKE GARBAGE THROUGHOUT THE WAIT BY BOTH FCA AND THE DEALERSHIP SERVICE DEPARTMENT. I HAVE FILED A LEMON LAW CLAIM REQUESTING ARBITRATION WITH THE STATE OF FLORIDA ATTORNEY GENERAL'S OFFICE AND WILL SEE A FULL REFUND FOR THIS ORDEAL AS ENTITLED. REALLY LOOKING FORWARD TO CASTIGATING FCA AT THE HEARING.
Corrective Action:
REVERSE WOULD JUMP OUT OF GEAR AND GRIND WHILE DRIVING IN GEAR EVERY TIME. THIS REQUIRED MANUALLY HOLDING IT DOWN TO REMAIN IN GEAR AND PROPERLY DRIVE IN THE REVERSE GEAR. FIELDS CJDR IN SANFORD, FL SAID I WOULD HAVE TO AGREE TO PAY +$1000 IN LABOR FOR THEM TO DIAGNOSE THIS IF IT TURNED OUT NOT TO BE A VALID WARRANTY ISSUE. I DECLINED AND ACCEPTED LIVING WITH IT. ON 12/05/2017, DURING NORMAL DRIVING SUDDENLY THE GEARSHIFT COULD NOT BE PUT INTO ANY GEAR AND THE TRANSMISSION COMPLETELY FAILED. MY BRAND NEW WRANGLER WITH 5000 MILES SAT AT THE DEALER FOR SERVICE FOR **115 DAYS** WAITING ON TWO PARTS: - PART: GEAR-REVERSE IDLER 5134496AA - PART: SYNCH-REVERSE 5134498AA FCA FAILED TO RETURN THE VEHICLE TO ME UNTIL 03/30/2018. FOUR MONTHS. NOT ONLY IS THAT UNACCEPTABLE, I WAS TREATED LIKE GARBAGE THROUGHOUT THE WAIT BY BOTH FCA AND THE DEALERSHIP SERVICE DEPARTMENT. I HAVE FILED A LEMON LAW CLAIM REQUESTING ARBITRATION WITH THE STATE OF FLORIDA ATTORNEY GENERAL'S OFFICE AND WILL SEE A FULL REFUND FOR THIS ORDEAL AS ENTITLED. REALLY LOOKING FORWARD TO CASTIGATING FCA AT THE HEARING.
Additional Notes:
REVERSE WOULD JUMP OUT OF GEAR AND GRIND WHILE DRIVING IN GEAR EVERY TIME. THIS REQUIRED MANUALLY HOLDING IT DOWN TO REMAIN IN GEAR AND PROPERLY DRIVE IN THE REVERSE GEAR. FIELDS CJDR IN SANFORD, FL SAID I WOULD HAVE TO AGREE TO PAY +$1000 IN LABOR FOR THEM TO DIAGNOSE THIS IF IT TURNED OUT NOT TO BE A VALID WARRANTY ISSUE. I DECLINED AND ACCEPTED LIVING WITH IT. ON 12/05/2017, DURING NORMAL DRIVING SUDDENLY THE GEARSHIFT COULD NOT BE PUT INTO ANY GEAR AND THE TRANSMISSION COMPLETELY FAILED. MY BRAND NEW WRANGLER WITH 5000 MILES SAT AT THE DEALER FOR SERVICE FOR **115 DAYS** WAITING ON TWO PARTS: - PART: GEAR-REVERSE IDLER 5134496AA - PART: SYNCH-REVERSE 5134498AA FCA FAILED TO RETURN THE VEHICLE TO ME UNTIL 03/30/2018. FOUR MONTHS. NOT ONLY IS THAT UNACCEPTABLE, I WAS TREATED LIKE GARBAGE THROUGHOUT THE WAIT BY BOTH FCA AND THE DEALERSHIP SERVICE DEPARTMENT. I HAVE FILED A LEMON LAW CLAIM REQUESTING ARBITRATION WITH THE STATE OF FLORIDA ATTORNEY GENERAL'S OFFICE AND WILL SEE A FULL REFUND FOR THIS ORDEAL AS ENTITLED. REALLY LOOKING FORWARD TO CASTIGATING FCA AT THE HEARING.
Mfg Campaign: 11084692
Recall Date: Apr 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
JEEP WRANGLER HARD ROCK 2017 ON FIRE 4 DAYS AFTER SERVICE! MY 2 YEARS OLD AND I WERE IN THE CAR. ONCE I PARKED THE CAR IN FRONT OF MY HOUSE, SMOKE CAME FROM THE ENGINE, WE WENT OUT AND JEEP CAUGHT ON FIRE AFTER FEW MINUTES. WE USED 3 BIG FIRE EXTINGUISHERS STILL CAN'T PUT OUT THE FIRE. JEEP BURNT FOR 15 MINS UNTIL FIREMEN PUT THAT OUT. ALL FOAM WENT INTO OUR FISH POND AND KILLED ALL THE FISH! BRAND NEW CAR WE BOUGHT LAST YEAR, UNDER 10,000 MILES, PASSED SERVICE FROM DEALER 4 DAYS BEFORE THE FIRE. NEITHER THE POLICE NOR INSURANCE COMPANY NOR JEEP DEALERSHIP CAN TELL YOU WHY. CAR NEVER WRECKED AND TOTALLY NO SIGNALS POPPED UP BEFORE THE FIRE.
Corrective Action:
JEEP WRANGLER HARD ROCK 2017 ON FIRE 4 DAYS AFTER SERVICE! MY 2 YEARS OLD AND I WERE IN THE CAR. ONCE I PARKED THE CAR IN FRONT OF MY HOUSE, SMOKE CAME FROM THE ENGINE, WE WENT OUT AND JEEP CAUGHT ON FIRE AFTER FEW MINUTES. WE USED 3 BIG FIRE EXTINGUISHERS STILL CAN'T PUT OUT THE FIRE. JEEP BURNT FOR 15 MINS UNTIL FIREMEN PUT THAT OUT. ALL FOAM WENT INTO OUR FISH POND AND KILLED ALL THE FISH! BRAND NEW CAR WE BOUGHT LAST YEAR, UNDER 10,000 MILES, PASSED SERVICE FROM DEALER 4 DAYS BEFORE THE FIRE. NEITHER THE POLICE NOR INSURANCE COMPANY NOR JEEP DEALERSHIP CAN TELL YOU WHY. CAR NEVER WRECKED AND TOTALLY NO SIGNALS POPPED UP BEFORE THE FIRE.
Additional Notes:
JEEP WRANGLER HARD ROCK 2017 ON FIRE 4 DAYS AFTER SERVICE! MY 2 YEARS OLD AND I WERE IN THE CAR. ONCE I PARKED THE CAR IN FRONT OF MY HOUSE, SMOKE CAME FROM THE ENGINE, WE WENT OUT AND JEEP CAUGHT ON FIRE AFTER FEW MINUTES. WE USED 3 BIG FIRE EXTINGUISHERS STILL CAN'T PUT OUT THE FIRE. JEEP BURNT FOR 15 MINS UNTIL FIREMEN PUT THAT OUT. ALL FOAM WENT INTO OUR FISH POND AND KILLED ALL THE FISH! BRAND NEW CAR WE BOUGHT LAST YEAR, UNDER 10,000 MILES, PASSED SERVICE FROM DEALER 4 DAYS BEFORE THE FIRE. NEITHER THE POLICE NOR INSURANCE COMPANY NOR JEEP DEALERSHIP CAN TELL YOU WHY. CAR NEVER WRECKED AND TOTALLY NO SIGNALS POPPED UP BEFORE THE FIRE.
Mfg Campaign: 11080884
Recall Date: Mar 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE PURCHASED OUR BRAND NEW 2017 JEEP WRANGLER UNLIMITED SAHARA ON DEC 16, 17. ON JAN 6, 18, THE HEATED SEATS ON THE DRIVERS AND PASSENGER SIDE WENT OUT. ON 19 JAN, 18 THE JEEP DEALERSHIP REPLACED THE ICP AND BLOWN FUSE. ON FEB 16, 18, THE JEEP WAS PARKED IN A PARKING LOT, NOT TURNED ON, AND CAUGHT FIRE SOMEWHERE IN THE DASHBOARD. THE FIRE AND HEAT DAMAGED THE ENTIRE SIDE OF THE DRIVER SIDE DASHBOARD, MAKING THE VEHICLE INOPERABLE. *BF *TT
Corrective Action:
WE PURCHASED OUR BRAND NEW 2017 JEEP WRANGLER UNLIMITED SAHARA ON DEC 16, 17. ON JAN 6, 18, THE HEATED SEATS ON THE DRIVERS AND PASSENGER SIDE WENT OUT. ON 19 JAN, 18 THE JEEP DEALERSHIP REPLACED THE ICP AND BLOWN FUSE. ON FEB 16, 18, THE JEEP WAS PARKED IN A PARKING LOT, NOT TURNED ON, AND CAUGHT FIRE SOMEWHERE IN THE DASHBOARD. THE FIRE AND HEAT DAMAGED THE ENTIRE SIDE OF THE DRIVER SIDE DASHBOARD, MAKING THE VEHICLE INOPERABLE. *BF *TT
Additional Notes:
WE PURCHASED OUR BRAND NEW 2017 JEEP WRANGLER UNLIMITED SAHARA ON DEC 16, 17. ON JAN 6, 18, THE HEATED SEATS ON THE DRIVERS AND PASSENGER SIDE WENT OUT. ON 19 JAN, 18 THE JEEP DEALERSHIP REPLACED THE ICP AND BLOWN FUSE. ON FEB 16, 18, THE JEEP WAS PARKED IN A PARKING LOT, NOT TURNED ON, AND CAUGHT FIRE SOMEWHERE IN THE DASHBOARD. THE FIRE AND HEAT DAMAGED THE ENTIRE SIDE OF THE DRIVER SIDE DASHBOARD, MAKING THE VEHICLE INOPERABLE. *BF *TT
Mfg Campaign: 11079727
Recall Date: Mar 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE 6 SPEED MANUAL TRANSMISSION HAS A "REVERSE SYNCHRONIZER " THAT IS FAULTY. CHRYSLER JEEP HAS THE PARTS ON BACKORDER FOR MORE THAN 6 MONTHS AND THEY CAN NOT HONOR THEIR FACTORY WARRANTY. I'M BEING TOLD TO KEEP DRIVING MY BRAND NEW JEEP THAT GRINDS GOING INTO AND POPS OUT OF REVERSE WHILE DRIVING. THEY ARE DOWN PLAYING THIS PROBLEM IN AN ATTEMPT TO DECEIVE CUSTOMERS.
Corrective Action:
THE 6 SPEED MANUAL TRANSMISSION HAS A "REVERSE SYNCHRONIZER " THAT IS FAULTY. CHRYSLER JEEP HAS THE PARTS ON BACKORDER FOR MORE THAN 6 MONTHS AND THEY CAN NOT HONOR THEIR FACTORY WARRANTY. I'M BEING TOLD TO KEEP DRIVING MY BRAND NEW JEEP THAT GRINDS GOING INTO AND POPS OUT OF REVERSE WHILE DRIVING. THEY ARE DOWN PLAYING THIS PROBLEM IN AN ATTEMPT TO DECEIVE CUSTOMERS.
Additional Notes:
THE 6 SPEED MANUAL TRANSMISSION HAS A "REVERSE SYNCHRONIZER " THAT IS FAULTY. CHRYSLER JEEP HAS THE PARTS ON BACKORDER FOR MORE THAN 6 MONTHS AND THEY CAN NOT HONOR THEIR FACTORY WARRANTY. I'M BEING TOLD TO KEEP DRIVING MY BRAND NEW JEEP THAT GRINDS GOING INTO AND POPS OUT OF REVERSE WHILE DRIVING. THEY ARE DOWN PLAYING THIS PROBLEM IN AN ATTEMPT TO DECEIVE CUSTOMERS.
Mfg Campaign: 11078843
Recall Date: Mar 13, 2018
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