Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The third-row seat belts may not allow occupants to properly access or fasten the seat belt to the buckle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: A7A
Recall Date: Oct 26, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Wagoneer and Grand Wagoneer vehicles. The upper B-pillar interior trim may not be fully seated and could interfere with the side curtain air bag (SABIC) deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 76A
Recall Date: Aug 3, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Wagoneer and Grand Wagoneer vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: YA1
Recall Date: Dec 21, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Wagoneer and Grand Wagoneer vehicles. The second-row center-seat recliner pull strap may bind on the seat trim surface, preventing the seat back from locking into the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y86
Recall Date: Nov 23, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y79
Recall Date: Nov 10, 2021
Consumer Complaints
259 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I started my 2022 series ll Wagoneer in my driveway and began driving away. I realized I forgot something and had to run back into my house. My [XXX] mother in law was I. The passenger seat and remained there while I ran in the house. I opened my drivers side door, left the Jeep running and left the door open while I ran inside. I was inside maybe 30 seconds and when I walked out the door my Jeep was driving by itself up my driveway with the door wide open and my mother in law seat buckled in the passenger side screaming. The Jeep drove until it landed on its side in a large ditch with the other side up in the air. When I ran to the Jeep the gear shift knob was in park. I got my mother in law out by her crawling across the middle and the driver seat. I have this all on video from home security cameras. I had the Jeep pulled out by tow truck and I drove it to the dealership. They had it for over a week the first time for this and they said during the time they had it , it would intermittently work as it should , then not work the next time but had no answers or resolution bc there were no codes that came up. So it was sent back to me with no resolution. It still does not work as should when tested. Also now it will at any given time totally shut off while sitting at a red light and give no warning other than when I go to accelerate when the light turns green, it will roll backwards and the gear shift says park but the dash says D1. This has happened several times now and I have to hurry and restart the vehicle with cars honking behind me and almost causing accidents. These are the two major issues amongst many smaller but significant issues INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I started my 2022 series ll Wagoneer in my driveway and began driving away. I realized I forgot something and had to run back into my house. My [XXX] mother in law was I. The passenger seat and remained there while I ran in the house. I opened my drivers side door, left the Jeep running and left the door open while I ran inside. I was inside maybe 30 seconds and when I walked out the door my Jeep was driving by itself up my driveway with the door wide open and my mother in law seat buckled in the passenger side screaming. The Jeep drove until it landed on its side in a large ditch with the other side up in the air. When I ran to the Jeep the gear shift knob was in park. I got my mother in law out by her crawling across the middle and the driver seat. I have this all on video from home security cameras. I had the Jeep pulled out by tow truck and I drove it to the dealership. They had it for over a week the first time for this and they said during the time they had it , it would intermittently work as it should , then not work the next time but had no answers or resolution bc there were no codes that came up. So it was sent back to me with no resolution. It still does not work as should when tested. Also now it will at any given time totally shut off while sitting at a red light and give no warning other than when I go to accelerate when the light turns green, it will roll backwards and the gear shift says park but the dash says D1. This has happened several times now and I have to hurry and restart the vehicle with cars honking behind me and almost causing accidents. These are the two major issues amongst many smaller but significant issues INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I started my 2022 series ll Wagoneer in my driveway and began driving away. I realized I forgot something and had to run back into my house. My [XXX] mother in law was I. The passenger seat and remained there while I ran in the house. I opened my drivers side door, left the Jeep running and left the door open while I ran inside. I was inside maybe 30 seconds and when I walked out the door my Jeep was driving by itself up my driveway with the door wide open and my mother in law seat buckled in the passenger side screaming. The Jeep drove until it landed on its side in a large ditch with the other side up in the air. When I ran to the Jeep the gear shift knob was in park. I got my mother in law out by her crawling across the middle and the driver seat. I have this all on video from home security cameras. I had the Jeep pulled out by tow truck and I drove it to the dealership. They had it for over a week the first time for this and they said during the time they had it , it would intermittently work as it should , then not work the next time but had no answers or resolution bc there were no codes that came up. So it was sent back to me with no resolution. It still does not work as should when tested. Also now it will at any given time totally shut off while sitting at a red light and give no warning other than when I go to accelerate when the light turns green, it will roll backwards and the gear shift says park but the dash says D1. This has happened several times now and I have to hurry and restart the vehicle with cars honking behind me and almost causing accidents. These are the two major issues amongst many smaller but significant issues INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11563945
Recall Date: Jan 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I started my 2022 series ll Wagoneer in my driveway and began driving away. I realized I forgot something and had to run back into my house. My [XXX] mother in law was I. The passenger seat and remained there while I ran in the house. I opened my drivers side door, left the Jeep running and left the door open while I ran inside. I was inside maybe 30 seconds and when I walked out the door my Jeep was driving by itself up my driveway with the door wide open and my mother in law seat buckled in the passenger side screaming. The Jeep drove until it landed on its side in a large ditch with the other side up in the air. When I ran to the Jeep the gear shift knob was in park. I got my mother in law out by her crawling across the middle and the driver seat. I have this all on video from home security cameras. I had the Jeep pulled out by tow truck and I drove it to the dealership. They had it for over a week the first time for this and they said during the time they had it , it would intermittently work as it should , then not work the next time but had no answers or resolution bc there were no codes that came up. So it was sent back to me with no resolution. It still does not work as should when tested. Also now it will at any given time totally shut off while sitting at a red light and give no warning other than when I go to accelerate when the light turns green, it will roll backwards and the gear shift says park but the dash says D1. This has happened several times now and I have to hurry and restart the vehicle with cars honking behind me and almost causing accidents. These are the two major issues amongst many smaller but significant issues INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I started my 2022 series ll Wagoneer in my driveway and began driving away. I realized I forgot something and had to run back into my house. My [XXX] mother in law was I. The passenger seat and remained there while I ran in the house. I opened my drivers side door, left the Jeep running and left the door open while I ran inside. I was inside maybe 30 seconds and when I walked out the door my Jeep was driving by itself up my driveway with the door wide open and my mother in law seat buckled in the passenger side screaming. The Jeep drove until it landed on its side in a large ditch with the other side up in the air. When I ran to the Jeep the gear shift knob was in park. I got my mother in law out by her crawling across the middle and the driver seat. I have this all on video from home security cameras. I had the Jeep pulled out by tow truck and I drove it to the dealership. They had it for over a week the first time for this and they said during the time they had it , it would intermittently work as it should , then not work the next time but had no answers or resolution bc there were no codes that came up. So it was sent back to me with no resolution. It still does not work as should when tested. Also now it will at any given time totally shut off while sitting at a red light and give no warning other than when I go to accelerate when the light turns green, it will roll backwards and the gear shift says park but the dash says D1. This has happened several times now and I have to hurry and restart the vehicle with cars honking behind me and almost causing accidents. These are the two major issues amongst many smaller but significant issues INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I started my 2022 series ll Wagoneer in my driveway and began driving away. I realized I forgot something and had to run back into my house. My [XXX] mother in law was I. The passenger seat and remained there while I ran in the house. I opened my drivers side door, left the Jeep running and left the door open while I ran inside. I was inside maybe 30 seconds and when I walked out the door my Jeep was driving by itself up my driveway with the door wide open and my mother in law seat buckled in the passenger side screaming. The Jeep drove until it landed on its side in a large ditch with the other side up in the air. When I ran to the Jeep the gear shift knob was in park. I got my mother in law out by her crawling across the middle and the driver seat. I have this all on video from home security cameras. I had the Jeep pulled out by tow truck and I drove it to the dealership. They had it for over a week the first time for this and they said during the time they had it , it would intermittently work as it should , then not work the next time but had no answers or resolution bc there were no codes that came up. So it was sent back to me with no resolution. It still does not work as should when tested. Also now it will at any given time totally shut off while sitting at a red light and give no warning other than when I go to accelerate when the light turns green, it will roll backwards and the gear shift says park but the dash says D1. This has happened several times now and I have to hurry and restart the vehicle with cars honking behind me and almost causing accidents. These are the two major issues amongst many smaller but significant issues INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11563945
Recall Date: Jan 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I started my 2022 series ll Wagoneer in my driveway and began driving away. I realized I forgot something and had to run back into my house. My [XXX] mother in law was I. The passenger seat and remained there while I ran in the house. I opened my drivers side door, left the Jeep running and left the door open while I ran inside. I was inside maybe 30 seconds and when I walked out the door my Jeep was driving by itself up my driveway with the door wide open and my mother in law seat buckled in the passenger side screaming. The Jeep drove until it landed on its side in a large ditch with the other side up in the air. When I ran to the Jeep the gear shift knob was in park. I got my mother in law out by her crawling across the middle and the driver seat. I have this all on video from home security cameras. I had the Jeep pulled out by tow truck and I drove it to the dealership. They had it for over a week the first time for this and they said during the time they had it , it would intermittently work as it should , then not work the next time but had no answers or resolution bc there were no codes that came up. So it was sent back to me with no resolution. It still does not work as should when tested. Also now it will at any given time totally shut off while sitting at a red light and give no warning other than when I go to accelerate when the light turns green, it will roll backwards and the gear shift says park but the dash says D1. This has happened several times now and I have to hurry and restart the vehicle with cars honking behind me and almost causing accidents. These are the two major issues amongst many smaller but significant issues INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I started my 2022 series ll Wagoneer in my driveway and began driving away. I realized I forgot something and had to run back into my house. My [XXX] mother in law was I. The passenger seat and remained there while I ran in the house. I opened my drivers side door, left the Jeep running and left the door open while I ran inside. I was inside maybe 30 seconds and when I walked out the door my Jeep was driving by itself up my driveway with the door wide open and my mother in law seat buckled in the passenger side screaming. The Jeep drove until it landed on its side in a large ditch with the other side up in the air. When I ran to the Jeep the gear shift knob was in park. I got my mother in law out by her crawling across the middle and the driver seat. I have this all on video from home security cameras. I had the Jeep pulled out by tow truck and I drove it to the dealership. They had it for over a week the first time for this and they said during the time they had it , it would intermittently work as it should , then not work the next time but had no answers or resolution bc there were no codes that came up. So it was sent back to me with no resolution. It still does not work as should when tested. Also now it will at any given time totally shut off while sitting at a red light and give no warning other than when I go to accelerate when the light turns green, it will roll backwards and the gear shift says park but the dash says D1. This has happened several times now and I have to hurry and restart the vehicle with cars honking behind me and almost causing accidents. These are the two major issues amongst many smaller but significant issues INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I started my 2022 series ll Wagoneer in my driveway and began driving away. I realized I forgot something and had to run back into my house. My [XXX] mother in law was I. The passenger seat and remained there while I ran in the house. I opened my drivers side door, left the Jeep running and left the door open while I ran inside. I was inside maybe 30 seconds and when I walked out the door my Jeep was driving by itself up my driveway with the door wide open and my mother in law seat buckled in the passenger side screaming. The Jeep drove until it landed on its side in a large ditch with the other side up in the air. When I ran to the Jeep the gear shift knob was in park. I got my mother in law out by her crawling across the middle and the driver seat. I have this all on video from home security cameras. I had the Jeep pulled out by tow truck and I drove it to the dealership. They had it for over a week the first time for this and they said during the time they had it , it would intermittently work as it should , then not work the next time but had no answers or resolution bc there were no codes that came up. So it was sent back to me with no resolution. It still does not work as should when tested. Also now it will at any given time totally shut off while sitting at a red light and give no warning other than when I go to accelerate when the light turns green, it will roll backwards and the gear shift says park but the dash says D1. This has happened several times now and I have to hurry and restart the vehicle with cars honking behind me and almost causing accidents. These are the two major issues amongst many smaller but significant issues INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11563945
Recall Date: Jan 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The electrical system, transmission system, and electronic parking brake system were all actioned without command. At approximately 9:31AM, December 26th, 2023, the vehicle immediately shut down without warning. The vehicle was driving at a speed of 25-30 MPH. The gears automatically shifted down and the power steering was immediately disabled as a shutdown sequence began. The vehicle drifted left into oncoming traffic (due to the loss of power steering? and the curvature of the road ahead). Fortunately, there was a parking lot available to the left and the oncoming vehicles stopped due to the lane incursion. With difficulty, the driver steered the vehicle left towards the parking lot. Suddenly, the electronic parking brake engaged automatically. The driver did not engage the e-brake, it was activated on its own. The driver was trying to steer the vehicle without power steering and avoid oncoming traffic. The vehicle came to an abrupt halt once the e-brake was auto-engaged, and the vehicle shifted itself into “Park”. The vehicle had electrical power supplied from the battery, but the engine was completely shut off. At this time, the driver noticed a message that prompted to “Open Hood”. The only other indication that something went wrong was a “Check Engine” light. The driver opened the hood and found nothing out of place, damaged, or leaking. At this time, the driver attempted to contact towing services, but was not having any success. The driver re-started the vehicle using the “Transmission Limp Home Mode”. The “Check Engine” light was still on. The vehicle needed to be moved from its obstructive positioning in the parking lot. The driver decided to drive the vehicle back home, less than one mile away. The vehicle was repositioned safely, without further incident. The “Check Engine” light was the only remaining indication of the incident. This safety incident was a potentially fatal accident. A random, complete loss of power and control is unacceptable.
Corrective Action:
The electrical system, transmission system, and electronic parking brake system were all actioned without command. At approximately 9:31AM, December 26th, 2023, the vehicle immediately shut down without warning. The vehicle was driving at a speed of 25-30 MPH. The gears automatically shifted down and the power steering was immediately disabled as a shutdown sequence began. The vehicle drifted left into oncoming traffic (due to the loss of power steering? and the curvature of the road ahead). Fortunately, there was a parking lot available to the left and the oncoming vehicles stopped due to the lane incursion. With difficulty, the driver steered the vehicle left towards the parking lot. Suddenly, the electronic parking brake engaged automatically. The driver did not engage the e-brake, it was activated on its own. The driver was trying to steer the vehicle without power steering and avoid oncoming traffic. The vehicle came to an abrupt halt once the e-brake was auto-engaged, and the vehicle shifted itself into “Park”. The vehicle had electrical power supplied from the battery, but the engine was completely shut off. At this time, the driver noticed a message that prompted to “Open Hood”. The only other indication that something went wrong was a “Check Engine” light. The driver opened the hood and found nothing out of place, damaged, or leaking. At this time, the driver attempted to contact towing services, but was not having any success. The driver re-started the vehicle using the “Transmission Limp Home Mode”. The “Check Engine” light was still on. The vehicle needed to be moved from its obstructive positioning in the parking lot. The driver decided to drive the vehicle back home, less than one mile away. The vehicle was repositioned safely, without further incident. The “Check Engine” light was the only remaining indication of the incident. This safety incident was a potentially fatal accident. A random, complete loss of power and control is unacceptable.
Additional Notes:
The electrical system, transmission system, and electronic parking brake system were all actioned without command. At approximately 9:31AM, December 26th, 2023, the vehicle immediately shut down without warning. The vehicle was driving at a speed of 25-30 MPH. The gears automatically shifted down and the power steering was immediately disabled as a shutdown sequence began. The vehicle drifted left into oncoming traffic (due to the loss of power steering? and the curvature of the road ahead). Fortunately, there was a parking lot available to the left and the oncoming vehicles stopped due to the lane incursion. With difficulty, the driver steered the vehicle left towards the parking lot. Suddenly, the electronic parking brake engaged automatically. The driver did not engage the e-brake, it was activated on its own. The driver was trying to steer the vehicle without power steering and avoid oncoming traffic. The vehicle came to an abrupt halt once the e-brake was auto-engaged, and the vehicle shifted itself into “Park”. The vehicle had electrical power supplied from the battery, but the engine was completely shut off. At this time, the driver noticed a message that prompted to “Open Hood”. The only other indication that something went wrong was a “Check Engine” light. The driver opened the hood and found nothing out of place, damaged, or leaking. At this time, the driver attempted to contact towing services, but was not having any success. The driver re-started the vehicle using the “Transmission Limp Home Mode”. The “Check Engine” light was still on. The vehicle needed to be moved from its obstructive positioning in the parking lot. The driver decided to drive the vehicle back home, less than one mile away. The vehicle was repositioned safely, without further incident. The “Check Engine” light was the only remaining indication of the incident. This safety incident was a potentially fatal accident. A random, complete loss of power and control is unacceptable.
Mfg Campaign: 11562625
Recall Date: Dec 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The electrical system, transmission system, and electronic parking brake system were all actioned without command. At approximately 9:31AM, December 26th, 2023, the vehicle immediately shut down without warning. The vehicle was driving at a speed of 25-30 MPH. The gears automatically shifted down and the power steering was immediately disabled as a shutdown sequence began. The vehicle drifted left into oncoming traffic (due to the loss of power steering? and the curvature of the road ahead). Fortunately, there was a parking lot available to the left and the oncoming vehicles stopped due to the lane incursion. With difficulty, the driver steered the vehicle left towards the parking lot. Suddenly, the electronic parking brake engaged automatically. The driver did not engage the e-brake, it was activated on its own. The driver was trying to steer the vehicle without power steering and avoid oncoming traffic. The vehicle came to an abrupt halt once the e-brake was auto-engaged, and the vehicle shifted itself into “Park”. The vehicle had electrical power supplied from the battery, but the engine was completely shut off. At this time, the driver noticed a message that prompted to “Open Hood”. The only other indication that something went wrong was a “Check Engine” light. The driver opened the hood and found nothing out of place, damaged, or leaking. At this time, the driver attempted to contact towing services, but was not having any success. The driver re-started the vehicle using the “Transmission Limp Home Mode”. The “Check Engine” light was still on. The vehicle needed to be moved from its obstructive positioning in the parking lot. The driver decided to drive the vehicle back home, less than one mile away. The vehicle was repositioned safely, without further incident. The “Check Engine” light was the only remaining indication of the incident. This safety incident was a potentially fatal accident. A random, complete loss of power and control is unacceptable.
Corrective Action:
The electrical system, transmission system, and electronic parking brake system were all actioned without command. At approximately 9:31AM, December 26th, 2023, the vehicle immediately shut down without warning. The vehicle was driving at a speed of 25-30 MPH. The gears automatically shifted down and the power steering was immediately disabled as a shutdown sequence began. The vehicle drifted left into oncoming traffic (due to the loss of power steering? and the curvature of the road ahead). Fortunately, there was a parking lot available to the left and the oncoming vehicles stopped due to the lane incursion. With difficulty, the driver steered the vehicle left towards the parking lot. Suddenly, the electronic parking brake engaged automatically. The driver did not engage the e-brake, it was activated on its own. The driver was trying to steer the vehicle without power steering and avoid oncoming traffic. The vehicle came to an abrupt halt once the e-brake was auto-engaged, and the vehicle shifted itself into “Park”. The vehicle had electrical power supplied from the battery, but the engine was completely shut off. At this time, the driver noticed a message that prompted to “Open Hood”. The only other indication that something went wrong was a “Check Engine” light. The driver opened the hood and found nothing out of place, damaged, or leaking. At this time, the driver attempted to contact towing services, but was not having any success. The driver re-started the vehicle using the “Transmission Limp Home Mode”. The “Check Engine” light was still on. The vehicle needed to be moved from its obstructive positioning in the parking lot. The driver decided to drive the vehicle back home, less than one mile away. The vehicle was repositioned safely, without further incident. The “Check Engine” light was the only remaining indication of the incident. This safety incident was a potentially fatal accident. A random, complete loss of power and control is unacceptable.
Additional Notes:
The electrical system, transmission system, and electronic parking brake system were all actioned without command. At approximately 9:31AM, December 26th, 2023, the vehicle immediately shut down without warning. The vehicle was driving at a speed of 25-30 MPH. The gears automatically shifted down and the power steering was immediately disabled as a shutdown sequence began. The vehicle drifted left into oncoming traffic (due to the loss of power steering? and the curvature of the road ahead). Fortunately, there was a parking lot available to the left and the oncoming vehicles stopped due to the lane incursion. With difficulty, the driver steered the vehicle left towards the parking lot. Suddenly, the electronic parking brake engaged automatically. The driver did not engage the e-brake, it was activated on its own. The driver was trying to steer the vehicle without power steering and avoid oncoming traffic. The vehicle came to an abrupt halt once the e-brake was auto-engaged, and the vehicle shifted itself into “Park”. The vehicle had electrical power supplied from the battery, but the engine was completely shut off. At this time, the driver noticed a message that prompted to “Open Hood”. The only other indication that something went wrong was a “Check Engine” light. The driver opened the hood and found nothing out of place, damaged, or leaking. At this time, the driver attempted to contact towing services, but was not having any success. The driver re-started the vehicle using the “Transmission Limp Home Mode”. The “Check Engine” light was still on. The vehicle needed to be moved from its obstructive positioning in the parking lot. The driver decided to drive the vehicle back home, less than one mile away. The vehicle was repositioned safely, without further incident. The “Check Engine” light was the only remaining indication of the incident. This safety incident was a potentially fatal accident. A random, complete loss of power and control is unacceptable.
Mfg Campaign: 11562625
Recall Date: Dec 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The electrical system, transmission system, and electronic parking brake system were all actioned without command. At approximately 9:31AM, December 26th, 2023, the vehicle immediately shut down without warning. The vehicle was driving at a speed of 25-30 MPH. The gears automatically shifted down and the power steering was immediately disabled as a shutdown sequence began. The vehicle drifted left into oncoming traffic (due to the loss of power steering? and the curvature of the road ahead). Fortunately, there was a parking lot available to the left and the oncoming vehicles stopped due to the lane incursion. With difficulty, the driver steered the vehicle left towards the parking lot. Suddenly, the electronic parking brake engaged automatically. The driver did not engage the e-brake, it was activated on its own. The driver was trying to steer the vehicle without power steering and avoid oncoming traffic. The vehicle came to an abrupt halt once the e-brake was auto-engaged, and the vehicle shifted itself into “Park”. The vehicle had electrical power supplied from the battery, but the engine was completely shut off. At this time, the driver noticed a message that prompted to “Open Hood”. The only other indication that something went wrong was a “Check Engine” light. The driver opened the hood and found nothing out of place, damaged, or leaking. At this time, the driver attempted to contact towing services, but was not having any success. The driver re-started the vehicle using the “Transmission Limp Home Mode”. The “Check Engine” light was still on. The vehicle needed to be moved from its obstructive positioning in the parking lot. The driver decided to drive the vehicle back home, less than one mile away. The vehicle was repositioned safely, without further incident. The “Check Engine” light was the only remaining indication of the incident. This safety incident was a potentially fatal accident. A random, complete loss of power and control is unacceptable.
Corrective Action:
The electrical system, transmission system, and electronic parking brake system were all actioned without command. At approximately 9:31AM, December 26th, 2023, the vehicle immediately shut down without warning. The vehicle was driving at a speed of 25-30 MPH. The gears automatically shifted down and the power steering was immediately disabled as a shutdown sequence began. The vehicle drifted left into oncoming traffic (due to the loss of power steering? and the curvature of the road ahead). Fortunately, there was a parking lot available to the left and the oncoming vehicles stopped due to the lane incursion. With difficulty, the driver steered the vehicle left towards the parking lot. Suddenly, the electronic parking brake engaged automatically. The driver did not engage the e-brake, it was activated on its own. The driver was trying to steer the vehicle without power steering and avoid oncoming traffic. The vehicle came to an abrupt halt once the e-brake was auto-engaged, and the vehicle shifted itself into “Park”. The vehicle had electrical power supplied from the battery, but the engine was completely shut off. At this time, the driver noticed a message that prompted to “Open Hood”. The only other indication that something went wrong was a “Check Engine” light. The driver opened the hood and found nothing out of place, damaged, or leaking. At this time, the driver attempted to contact towing services, but was not having any success. The driver re-started the vehicle using the “Transmission Limp Home Mode”. The “Check Engine” light was still on. The vehicle needed to be moved from its obstructive positioning in the parking lot. The driver decided to drive the vehicle back home, less than one mile away. The vehicle was repositioned safely, without further incident. The “Check Engine” light was the only remaining indication of the incident. This safety incident was a potentially fatal accident. A random, complete loss of power and control is unacceptable.
Additional Notes:
The electrical system, transmission system, and electronic parking brake system were all actioned without command. At approximately 9:31AM, December 26th, 2023, the vehicle immediately shut down without warning. The vehicle was driving at a speed of 25-30 MPH. The gears automatically shifted down and the power steering was immediately disabled as a shutdown sequence began. The vehicle drifted left into oncoming traffic (due to the loss of power steering? and the curvature of the road ahead). Fortunately, there was a parking lot available to the left and the oncoming vehicles stopped due to the lane incursion. With difficulty, the driver steered the vehicle left towards the parking lot. Suddenly, the electronic parking brake engaged automatically. The driver did not engage the e-brake, it was activated on its own. The driver was trying to steer the vehicle without power steering and avoid oncoming traffic. The vehicle came to an abrupt halt once the e-brake was auto-engaged, and the vehicle shifted itself into “Park”. The vehicle had electrical power supplied from the battery, but the engine was completely shut off. At this time, the driver noticed a message that prompted to “Open Hood”. The only other indication that something went wrong was a “Check Engine” light. The driver opened the hood and found nothing out of place, damaged, or leaking. At this time, the driver attempted to contact towing services, but was not having any success. The driver re-started the vehicle using the “Transmission Limp Home Mode”. The “Check Engine” light was still on. The vehicle needed to be moved from its obstructive positioning in the parking lot. The driver decided to drive the vehicle back home, less than one mile away. The vehicle was repositioned safely, without further incident. The “Check Engine” light was the only remaining indication of the incident. This safety incident was a potentially fatal accident. A random, complete loss of power and control is unacceptable.
Mfg Campaign: 11562625
Recall Date: Dec 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Seat folds down and ven when someone is in the seat. My son gets crushed constantly by the seat because of the the button. They’re has to be a way that seats don’t fold when someone is sitting in second row. It’s happened several times since we got it.
Corrective Action:
Seat folds down and ven when someone is in the seat. My son gets crushed constantly by the seat because of the the button. They’re has to be a way that seats don’t fold when someone is sitting in second row. It’s happened several times since we got it.
Additional Notes:
Seat folds down and ven when someone is in the seat. My son gets crushed constantly by the seat because of the the button. They’re has to be a way that seats don’t fold when someone is sitting in second row. It’s happened several times since we got it.
Mfg Campaign: 11553732
Recall Date: Nov 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
The drivers side seat does not retain memory and will randomly start moving while driving down the road. My car has been in repair for over 9 weeks during 5-6 separate visits. No fix in place other than a software update that doesn’t have a ETA. The dealership isn’t working the moving while driving because they can’t replicate the issue.
Corrective Action:
The drivers side seat does not retain memory and will randomly start moving while driving down the road. My car has been in repair for over 9 weeks during 5-6 separate visits. No fix in place other than a software update that doesn’t have a ETA. The dealership isn’t working the moving while driving because they can’t replicate the issue.
Additional Notes:
The drivers side seat does not retain memory and will randomly start moving while driving down the road. My car has been in repair for over 9 weeks during 5-6 separate visits. No fix in place other than a software update that doesn’t have a ETA. The dealership isn’t working the moving while driving because they can’t replicate the issue.
Mfg Campaign: 11546653
Recall Date: Sep 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Driving down the highway and another car turned into my lane. I turned/swerved to the left to avoid collision and all side and curtain airbags deployed in the vehicle. I did not crash into anything. There was zero damage to the exterior of my vehicle. The manufacturer (Stellantis) claims there is nothing wrong with the vehicle, and that it detected the vehicle was going to roll over, and that is why the airbags deployed. The vehicle was not going to roll over, the airbags deploying was the most dangerous thing that occurred. I was not able to see to either side, but was able to pull over to the median and come to a stop. The vehicle was inspected by the manufacturer hired engineer. The manufacturer would not give me any information or a copy of his report/inspection. There were no warnings before this happened. I had my 9mth old baby in the back seat. With no vision out the side, we were both put at risk, as well as any others on the highway. The scare of airbags deploying when no collision occurred was very intense.
Corrective Action:
Driving down the highway and another car turned into my lane. I turned/swerved to the left to avoid collision and all side and curtain airbags deployed in the vehicle. I did not crash into anything. There was zero damage to the exterior of my vehicle. The manufacturer (Stellantis) claims there is nothing wrong with the vehicle, and that it detected the vehicle was going to roll over, and that is why the airbags deployed. The vehicle was not going to roll over, the airbags deploying was the most dangerous thing that occurred. I was not able to see to either side, but was able to pull over to the median and come to a stop. The vehicle was inspected by the manufacturer hired engineer. The manufacturer would not give me any information or a copy of his report/inspection. There were no warnings before this happened. I had my 9mth old baby in the back seat. With no vision out the side, we were both put at risk, as well as any others on the highway. The scare of airbags deploying when no collision occurred was very intense.
Additional Notes:
Driving down the highway and another car turned into my lane. I turned/swerved to the left to avoid collision and all side and curtain airbags deployed in the vehicle. I did not crash into anything. There was zero damage to the exterior of my vehicle. The manufacturer (Stellantis) claims there is nothing wrong with the vehicle, and that it detected the vehicle was going to roll over, and that is why the airbags deployed. The vehicle was not going to roll over, the airbags deploying was the most dangerous thing that occurred. I was not able to see to either side, but was able to pull over to the median and come to a stop. The vehicle was inspected by the manufacturer hired engineer. The manufacturer would not give me any information or a copy of his report/inspection. There were no warnings before this happened. I had my 9mth old baby in the back seat. With no vision out the side, we were both put at risk, as well as any others on the highway. The scare of airbags deploying when no collision occurred was very intense.
Mfg Campaign: 11545481
Recall Date: Sep 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving down the highway and another car turned into my lane. I turned/swerved to the left to avoid collision and all side and curtain airbags deployed in the vehicle. I did not crash into anything. There was zero damage to the exterior of my vehicle. The manufacturer (Stellantis) claims there is nothing wrong with the vehicle, and that it detected the vehicle was going to roll over, and that is why the airbags deployed. The vehicle was not going to roll over, the airbags deploying was the most dangerous thing that occurred. I was not able to see to either side, but was able to pull over to the median and come to a stop. The vehicle was inspected by the manufacturer hired engineer. The manufacturer would not give me any information or a copy of his report/inspection. There were no warnings before this happened. I had my 9mth old baby in the back seat. With no vision out the side, we were both put at risk, as well as any others on the highway. The scare of airbags deploying when no collision occurred was very intense.
Corrective Action:
Driving down the highway and another car turned into my lane. I turned/swerved to the left to avoid collision and all side and curtain airbags deployed in the vehicle. I did not crash into anything. There was zero damage to the exterior of my vehicle. The manufacturer (Stellantis) claims there is nothing wrong with the vehicle, and that it detected the vehicle was going to roll over, and that is why the airbags deployed. The vehicle was not going to roll over, the airbags deploying was the most dangerous thing that occurred. I was not able to see to either side, but was able to pull over to the median and come to a stop. The vehicle was inspected by the manufacturer hired engineer. The manufacturer would not give me any information or a copy of his report/inspection. There were no warnings before this happened. I had my 9mth old baby in the back seat. With no vision out the side, we were both put at risk, as well as any others on the highway. The scare of airbags deploying when no collision occurred was very intense.
Additional Notes:
Driving down the highway and another car turned into my lane. I turned/swerved to the left to avoid collision and all side and curtain airbags deployed in the vehicle. I did not crash into anything. There was zero damage to the exterior of my vehicle. The manufacturer (Stellantis) claims there is nothing wrong with the vehicle, and that it detected the vehicle was going to roll over, and that is why the airbags deployed. The vehicle was not going to roll over, the airbags deploying was the most dangerous thing that occurred. I was not able to see to either side, but was able to pull over to the median and come to a stop. The vehicle was inspected by the manufacturer hired engineer. The manufacturer would not give me any information or a copy of his report/inspection. There were no warnings before this happened. I had my 9mth old baby in the back seat. With no vision out the side, we were both put at risk, as well as any others on the highway. The scare of airbags deploying when no collision occurred was very intense.
Mfg Campaign: 11545481
Recall Date: Sep 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Driving down the highway and another car turned into my lane. I turned/swerved to the left to avoid collision and all side and curtain airbags deployed in the vehicle. I did not crash into anything. There was zero damage to the exterior of my vehicle. The manufacturer (Stellantis) claims there is nothing wrong with the vehicle, and that it detected the vehicle was going to roll over, and that is why the airbags deployed. The vehicle was not going to roll over, the airbags deploying was the most dangerous thing that occurred. I was not able to see to either side, but was able to pull over to the median and come to a stop. The vehicle was inspected by the manufacturer hired engineer. The manufacturer would not give me any information or a copy of his report/inspection. There were no warnings before this happened. I had my 9mth old baby in the back seat. With no vision out the side, we were both put at risk, as well as any others on the highway. The scare of airbags deploying when no collision occurred was very intense.
Corrective Action:
Driving down the highway and another car turned into my lane. I turned/swerved to the left to avoid collision and all side and curtain airbags deployed in the vehicle. I did not crash into anything. There was zero damage to the exterior of my vehicle. The manufacturer (Stellantis) claims there is nothing wrong with the vehicle, and that it detected the vehicle was going to roll over, and that is why the airbags deployed. The vehicle was not going to roll over, the airbags deploying was the most dangerous thing that occurred. I was not able to see to either side, but was able to pull over to the median and come to a stop. The vehicle was inspected by the manufacturer hired engineer. The manufacturer would not give me any information or a copy of his report/inspection. There were no warnings before this happened. I had my 9mth old baby in the back seat. With no vision out the side, we were both put at risk, as well as any others on the highway. The scare of airbags deploying when no collision occurred was very intense.
Additional Notes:
Driving down the highway and another car turned into my lane. I turned/swerved to the left to avoid collision and all side and curtain airbags deployed in the vehicle. I did not crash into anything. There was zero damage to the exterior of my vehicle. The manufacturer (Stellantis) claims there is nothing wrong with the vehicle, and that it detected the vehicle was going to roll over, and that is why the airbags deployed. The vehicle was not going to roll over, the airbags deploying was the most dangerous thing that occurred. I was not able to see to either side, but was able to pull over to the median and come to a stop. The vehicle was inspected by the manufacturer hired engineer. The manufacturer would not give me any information or a copy of his report/inspection. There were no warnings before this happened. I had my 9mth old baby in the back seat. With no vision out the side, we were both put at risk, as well as any others on the highway. The scare of airbags deploying when no collision occurred was very intense.
Mfg Campaign: 11545481
Recall Date: Sep 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
First, I lost my radio, then my GPS, then my air conditioner, then I lost everything - no power steering, no engine. This was in heavy , high speed traffic on the interstate. I did manage to get the vehicle off the road. Towed to a dealership, 6 hours from my home. This happened on August 7, 2023. On my return home, on August 16, 5 hours into my trip, the Active Lane Management quit. The switch, and light say it is on (or off), but it is not working. During the 9 days without the vehicle, I was in continuing contact with Corporate Customer Service. Their decision is that I have no case for this being a continuing safety issue. THE VEHICLE IS NOT SAFE. WHAT IS GOING TO QUIT NEXT? WILL I BE ABLE TO CONTROL THE VEHICLE NEXT TIME?
Corrective Action:
First, I lost my radio, then my GPS, then my air conditioner, then I lost everything - no power steering, no engine. This was in heavy , high speed traffic on the interstate. I did manage to get the vehicle off the road. Towed to a dealership, 6 hours from my home. This happened on August 7, 2023. On my return home, on August 16, 5 hours into my trip, the Active Lane Management quit. The switch, and light say it is on (or off), but it is not working. During the 9 days without the vehicle, I was in continuing contact with Corporate Customer Service. Their decision is that I have no case for this being a continuing safety issue. THE VEHICLE IS NOT SAFE. WHAT IS GOING TO QUIT NEXT? WILL I BE ABLE TO CONTROL THE VEHICLE NEXT TIME?
Additional Notes:
First, I lost my radio, then my GPS, then my air conditioner, then I lost everything - no power steering, no engine. This was in heavy , high speed traffic on the interstate. I did manage to get the vehicle off the road. Towed to a dealership, 6 hours from my home. This happened on August 7, 2023. On my return home, on August 16, 5 hours into my trip, the Active Lane Management quit. The switch, and light say it is on (or off), but it is not working. During the 9 days without the vehicle, I was in continuing contact with Corporate Customer Service. Their decision is that I have no case for this being a continuing safety issue. THE VEHICLE IS NOT SAFE. WHAT IS GOING TO QUIT NEXT? WILL I BE ABLE TO CONTROL THE VEHICLE NEXT TIME?
Mfg Campaign: 11540048
Recall Date: Aug 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
First, I lost my radio, then my GPS, then my air conditioner, then I lost everything - no power steering, no engine. This was in heavy , high speed traffic on the interstate. I did manage to get the vehicle off the road. Towed to a dealership, 6 hours from my home. This happened on August 7, 2023. On my return home, on August 16, 5 hours into my trip, the Active Lane Management quit. The switch, and light say it is on (or off), but it is not working. During the 9 days without the vehicle, I was in continuing contact with Corporate Customer Service. Their decision is that I have no case for this being a continuing safety issue. THE VEHICLE IS NOT SAFE. WHAT IS GOING TO QUIT NEXT? WILL I BE ABLE TO CONTROL THE VEHICLE NEXT TIME?
Corrective Action:
First, I lost my radio, then my GPS, then my air conditioner, then I lost everything - no power steering, no engine. This was in heavy , high speed traffic on the interstate. I did manage to get the vehicle off the road. Towed to a dealership, 6 hours from my home. This happened on August 7, 2023. On my return home, on August 16, 5 hours into my trip, the Active Lane Management quit. The switch, and light say it is on (or off), but it is not working. During the 9 days without the vehicle, I was in continuing contact with Corporate Customer Service. Their decision is that I have no case for this being a continuing safety issue. THE VEHICLE IS NOT SAFE. WHAT IS GOING TO QUIT NEXT? WILL I BE ABLE TO CONTROL THE VEHICLE NEXT TIME?
Additional Notes:
First, I lost my radio, then my GPS, then my air conditioner, then I lost everything - no power steering, no engine. This was in heavy , high speed traffic on the interstate. I did manage to get the vehicle off the road. Towed to a dealership, 6 hours from my home. This happened on August 7, 2023. On my return home, on August 16, 5 hours into my trip, the Active Lane Management quit. The switch, and light say it is on (or off), but it is not working. During the 9 days without the vehicle, I was in continuing contact with Corporate Customer Service. Their decision is that I have no case for this being a continuing safety issue. THE VEHICLE IS NOT SAFE. WHAT IS GOING TO QUIT NEXT? WILL I BE ABLE TO CONTROL THE VEHICLE NEXT TIME?
Mfg Campaign: 11540048
Recall Date: Aug 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The 2022 Wagoneer (first model of vehicle) we own has had SEVERAL issues dating back to purchase in 04/2022. The original battery died in 08/2022 when the car had ~3000 miles. The electrical system was to blame in draining the battery dealer said. dashboard lit up and shut on and off. The dealership ‘repaired’ with new battery. Other various issues with seats and electrical malfunctions have taken place both before/after that. But last night, about 20-30 minutes into a drive, the check engine and battery lights came on. A couple mins later, the AC and volume didn’t work and then the dash lit up with over 10 buttons. At this point, I was attempting to pull over, but I was on a busy road with no where to go. A couple minutes later, the dash starting flashing on and off. At this point, the steering wheel locked up, the brakes no longer worked and the whole car dash and video screen was dark. I was going 65mph at the time with by 12 year old son and 10 year old daughter. I could not move the wheel and had no brakes as we were entering bend in road and semi truck coming at us. I had to make a decision to either run car off road into a field or house or try to jerk wheel. It took all my strength to turn wheel and avoid the semi truck. We escaped a major wreck or death by a matter of inches. Worrisome and scary to say the least. Fortunately after that turn, the road straightened out and I drove until car ran out of speed. Once it stopped (thankfully there were no people or stopped cars or traffic lights when we didn’t have brakes or steering), the car went into park. Flashers didn’t work. This is a reoccurring problem on my car and we have friends who also had a 2022 Wagoneer and the exact same thing happened to them and they avoided disaster too. There is obviously a problem and I cannot drive that car ever again and cannot put my kids back in that car. Also, it took 4 hours for a tow truck to arrive as Jeep didn’t seem to help much. We narrowly escaped death.
Corrective Action:
The 2022 Wagoneer (first model of vehicle) we own has had SEVERAL issues dating back to purchase in 04/2022. The original battery died in 08/2022 when the car had ~3000 miles. The electrical system was to blame in draining the battery dealer said. dashboard lit up and shut on and off. The dealership ‘repaired’ with new battery. Other various issues with seats and electrical malfunctions have taken place both before/after that. But last night, about 20-30 minutes into a drive, the check engine and battery lights came on. A couple mins later, the AC and volume didn’t work and then the dash lit up with over 10 buttons. At this point, I was attempting to pull over, but I was on a busy road with no where to go. A couple minutes later, the dash starting flashing on and off. At this point, the steering wheel locked up, the brakes no longer worked and the whole car dash and video screen was dark. I was going 65mph at the time with by 12 year old son and 10 year old daughter. I could not move the wheel and had no brakes as we were entering bend in road and semi truck coming at us. I had to make a decision to either run car off road into a field or house or try to jerk wheel. It took all my strength to turn wheel and avoid the semi truck. We escaped a major wreck or death by a matter of inches. Worrisome and scary to say the least. Fortunately after that turn, the road straightened out and I drove until car ran out of speed. Once it stopped (thankfully there were no people or stopped cars or traffic lights when we didn’t have brakes or steering), the car went into park. Flashers didn’t work. This is a reoccurring problem on my car and we have friends who also had a 2022 Wagoneer and the exact same thing happened to them and they avoided disaster too. There is obviously a problem and I cannot drive that car ever again and cannot put my kids back in that car. Also, it took 4 hours for a tow truck to arrive as Jeep didn’t seem to help much. We narrowly escaped death.
Additional Notes:
The 2022 Wagoneer (first model of vehicle) we own has had SEVERAL issues dating back to purchase in 04/2022. The original battery died in 08/2022 when the car had ~3000 miles. The electrical system was to blame in draining the battery dealer said. dashboard lit up and shut on and off. The dealership ‘repaired’ with new battery. Other various issues with seats and electrical malfunctions have taken place both before/after that. But last night, about 20-30 minutes into a drive, the check engine and battery lights came on. A couple mins later, the AC and volume didn’t work and then the dash lit up with over 10 buttons. At this point, I was attempting to pull over, but I was on a busy road with no where to go. A couple minutes later, the dash starting flashing on and off. At this point, the steering wheel locked up, the brakes no longer worked and the whole car dash and video screen was dark. I was going 65mph at the time with by 12 year old son and 10 year old daughter. I could not move the wheel and had no brakes as we were entering bend in road and semi truck coming at us. I had to make a decision to either run car off road into a field or house or try to jerk wheel. It took all my strength to turn wheel and avoid the semi truck. We escaped a major wreck or death by a matter of inches. Worrisome and scary to say the least. Fortunately after that turn, the road straightened out and I drove until car ran out of speed. Once it stopped (thankfully there were no people or stopped cars or traffic lights when we didn’t have brakes or steering), the car went into park. Flashers didn’t work. This is a reoccurring problem on my car and we have friends who also had a 2022 Wagoneer and the exact same thing happened to them and they avoided disaster too. There is obviously a problem and I cannot drive that car ever again and cannot put my kids back in that car. Also, it took 4 hours for a tow truck to arrive as Jeep didn’t seem to help much. We narrowly escaped death.
Mfg Campaign: 11539541
Recall Date: Aug 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The 2022 Wagoneer (first model of vehicle) we own has had SEVERAL issues dating back to purchase in 04/2022. The original battery died in 08/2022 when the car had ~3000 miles. The electrical system was to blame in draining the battery dealer said. dashboard lit up and shut on and off. The dealership ‘repaired’ with new battery. Other various issues with seats and electrical malfunctions have taken place both before/after that. But last night, about 20-30 minutes into a drive, the check engine and battery lights came on. A couple mins later, the AC and volume didn’t work and then the dash lit up with over 10 buttons. At this point, I was attempting to pull over, but I was on a busy road with no where to go. A couple minutes later, the dash starting flashing on and off. At this point, the steering wheel locked up, the brakes no longer worked and the whole car dash and video screen was dark. I was going 65mph at the time with by 12 year old son and 10 year old daughter. I could not move the wheel and had no brakes as we were entering bend in road and semi truck coming at us. I had to make a decision to either run car off road into a field or house or try to jerk wheel. It took all my strength to turn wheel and avoid the semi truck. We escaped a major wreck or death by a matter of inches. Worrisome and scary to say the least. Fortunately after that turn, the road straightened out and I drove until car ran out of speed. Once it stopped (thankfully there were no people or stopped cars or traffic lights when we didn’t have brakes or steering), the car went into park. Flashers didn’t work. This is a reoccurring problem on my car and we have friends who also had a 2022 Wagoneer and the exact same thing happened to them and they avoided disaster too. There is obviously a problem and I cannot drive that car ever again and cannot put my kids back in that car. Also, it took 4 hours for a tow truck to arrive as Jeep didn’t seem to help much. We narrowly escaped death.
Corrective Action:
The 2022 Wagoneer (first model of vehicle) we own has had SEVERAL issues dating back to purchase in 04/2022. The original battery died in 08/2022 when the car had ~3000 miles. The electrical system was to blame in draining the battery dealer said. dashboard lit up and shut on and off. The dealership ‘repaired’ with new battery. Other various issues with seats and electrical malfunctions have taken place both before/after that. But last night, about 20-30 minutes into a drive, the check engine and battery lights came on. A couple mins later, the AC and volume didn’t work and then the dash lit up with over 10 buttons. At this point, I was attempting to pull over, but I was on a busy road with no where to go. A couple minutes later, the dash starting flashing on and off. At this point, the steering wheel locked up, the brakes no longer worked and the whole car dash and video screen was dark. I was going 65mph at the time with by 12 year old son and 10 year old daughter. I could not move the wheel and had no brakes as we were entering bend in road and semi truck coming at us. I had to make a decision to either run car off road into a field or house or try to jerk wheel. It took all my strength to turn wheel and avoid the semi truck. We escaped a major wreck or death by a matter of inches. Worrisome and scary to say the least. Fortunately after that turn, the road straightened out and I drove until car ran out of speed. Once it stopped (thankfully there were no people or stopped cars or traffic lights when we didn’t have brakes or steering), the car went into park. Flashers didn’t work. This is a reoccurring problem on my car and we have friends who also had a 2022 Wagoneer and the exact same thing happened to them and they avoided disaster too. There is obviously a problem and I cannot drive that car ever again and cannot put my kids back in that car. Also, it took 4 hours for a tow truck to arrive as Jeep didn’t seem to help much. We narrowly escaped death.
Additional Notes:
The 2022 Wagoneer (first model of vehicle) we own has had SEVERAL issues dating back to purchase in 04/2022. The original battery died in 08/2022 when the car had ~3000 miles. The electrical system was to blame in draining the battery dealer said. dashboard lit up and shut on and off. The dealership ‘repaired’ with new battery. Other various issues with seats and electrical malfunctions have taken place both before/after that. But last night, about 20-30 minutes into a drive, the check engine and battery lights came on. A couple mins later, the AC and volume didn’t work and then the dash lit up with over 10 buttons. At this point, I was attempting to pull over, but I was on a busy road with no where to go. A couple minutes later, the dash starting flashing on and off. At this point, the steering wheel locked up, the brakes no longer worked and the whole car dash and video screen was dark. I was going 65mph at the time with by 12 year old son and 10 year old daughter. I could not move the wheel and had no brakes as we were entering bend in road and semi truck coming at us. I had to make a decision to either run car off road into a field or house or try to jerk wheel. It took all my strength to turn wheel and avoid the semi truck. We escaped a major wreck or death by a matter of inches. Worrisome and scary to say the least. Fortunately after that turn, the road straightened out and I drove until car ran out of speed. Once it stopped (thankfully there were no people or stopped cars or traffic lights when we didn’t have brakes or steering), the car went into park. Flashers didn’t work. This is a reoccurring problem on my car and we have friends who also had a 2022 Wagoneer and the exact same thing happened to them and they avoided disaster too. There is obviously a problem and I cannot drive that car ever again and cannot put my kids back in that car. Also, it took 4 hours for a tow truck to arrive as Jeep didn’t seem to help much. We narrowly escaped death.
Mfg Campaign: 11539541
Recall Date: Aug 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The 2022 Wagoneer (first model of vehicle) we own has had SEVERAL issues dating back to purchase in 04/2022. The original battery died in 08/2022 when the car had ~3000 miles. The electrical system was to blame in draining the battery dealer said. dashboard lit up and shut on and off. The dealership ‘repaired’ with new battery. Other various issues with seats and electrical malfunctions have taken place both before/after that. But last night, about 20-30 minutes into a drive, the check engine and battery lights came on. A couple mins later, the AC and volume didn’t work and then the dash lit up with over 10 buttons. At this point, I was attempting to pull over, but I was on a busy road with no where to go. A couple minutes later, the dash starting flashing on and off. At this point, the steering wheel locked up, the brakes no longer worked and the whole car dash and video screen was dark. I was going 65mph at the time with by 12 year old son and 10 year old daughter. I could not move the wheel and had no brakes as we were entering bend in road and semi truck coming at us. I had to make a decision to either run car off road into a field or house or try to jerk wheel. It took all my strength to turn wheel and avoid the semi truck. We escaped a major wreck or death by a matter of inches. Worrisome and scary to say the least. Fortunately after that turn, the road straightened out and I drove until car ran out of speed. Once it stopped (thankfully there were no people or stopped cars or traffic lights when we didn’t have brakes or steering), the car went into park. Flashers didn’t work. This is a reoccurring problem on my car and we have friends who also had a 2022 Wagoneer and the exact same thing happened to them and they avoided disaster too. There is obviously a problem and I cannot drive that car ever again and cannot put my kids back in that car. Also, it took 4 hours for a tow truck to arrive as Jeep didn’t seem to help much. We narrowly escaped death.
Corrective Action:
The 2022 Wagoneer (first model of vehicle) we own has had SEVERAL issues dating back to purchase in 04/2022. The original battery died in 08/2022 when the car had ~3000 miles. The electrical system was to blame in draining the battery dealer said. dashboard lit up and shut on and off. The dealership ‘repaired’ with new battery. Other various issues with seats and electrical malfunctions have taken place both before/after that. But last night, about 20-30 minutes into a drive, the check engine and battery lights came on. A couple mins later, the AC and volume didn’t work and then the dash lit up with over 10 buttons. At this point, I was attempting to pull over, but I was on a busy road with no where to go. A couple minutes later, the dash starting flashing on and off. At this point, the steering wheel locked up, the brakes no longer worked and the whole car dash and video screen was dark. I was going 65mph at the time with by 12 year old son and 10 year old daughter. I could not move the wheel and had no brakes as we were entering bend in road and semi truck coming at us. I had to make a decision to either run car off road into a field or house or try to jerk wheel. It took all my strength to turn wheel and avoid the semi truck. We escaped a major wreck or death by a matter of inches. Worrisome and scary to say the least. Fortunately after that turn, the road straightened out and I drove until car ran out of speed. Once it stopped (thankfully there were no people or stopped cars or traffic lights when we didn’t have brakes or steering), the car went into park. Flashers didn’t work. This is a reoccurring problem on my car and we have friends who also had a 2022 Wagoneer and the exact same thing happened to them and they avoided disaster too. There is obviously a problem and I cannot drive that car ever again and cannot put my kids back in that car. Also, it took 4 hours for a tow truck to arrive as Jeep didn’t seem to help much. We narrowly escaped death.
Additional Notes:
The 2022 Wagoneer (first model of vehicle) we own has had SEVERAL issues dating back to purchase in 04/2022. The original battery died in 08/2022 when the car had ~3000 miles. The electrical system was to blame in draining the battery dealer said. dashboard lit up and shut on and off. The dealership ‘repaired’ with new battery. Other various issues with seats and electrical malfunctions have taken place both before/after that. But last night, about 20-30 minutes into a drive, the check engine and battery lights came on. A couple mins later, the AC and volume didn’t work and then the dash lit up with over 10 buttons. At this point, I was attempting to pull over, but I was on a busy road with no where to go. A couple minutes later, the dash starting flashing on and off. At this point, the steering wheel locked up, the brakes no longer worked and the whole car dash and video screen was dark. I was going 65mph at the time with by 12 year old son and 10 year old daughter. I could not move the wheel and had no brakes as we were entering bend in road and semi truck coming at us. I had to make a decision to either run car off road into a field or house or try to jerk wheel. It took all my strength to turn wheel and avoid the semi truck. We escaped a major wreck or death by a matter of inches. Worrisome and scary to say the least. Fortunately after that turn, the road straightened out and I drove until car ran out of speed. Once it stopped (thankfully there were no people or stopped cars or traffic lights when we didn’t have brakes or steering), the car went into park. Flashers didn’t work. This is a reoccurring problem on my car and we have friends who also had a 2022 Wagoneer and the exact same thing happened to them and they avoided disaster too. There is obviously a problem and I cannot drive that car ever again and cannot put my kids back in that car. Also, it took 4 hours for a tow truck to arrive as Jeep didn’t seem to help much. We narrowly escaped death.
Mfg Campaign: 11539541
Recall Date: Aug 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Purchased in Jan 2023 within a day we had to bring it back, hood latch open error, unconnect box error, lane assistance wouldn’t work. It went every week to the dealership for 2 and a half months; sensors have been replaced, electrical harness has been replaced, display has been replaced and the display still will just shut down and restart; the vehicle will just shut down and engage emergency brake when it was parked and has jumped the vehicle with this. Was then told we need a new co-ax cable we’ve been waiting on since April and the dealership won’t call us back. The air ride suspension is disabled now saying it won’t work due to payload but nothing is hooked to the vehicle. We’ve tried to shut the vehicle down and restart it and it won’t come out of it; the heated seats will randomly come on when it’s almost 90 degrees out and we’re getting the auto park engaged even though the car is already in park and we’ve shut it off, we have to restart the car change gears put it back in park and shut it off to get rid of the message
Corrective Action:
Purchased in Jan 2023 within a day we had to bring it back, hood latch open error, unconnect box error, lane assistance wouldn’t work. It went every week to the dealership for 2 and a half months; sensors have been replaced, electrical harness has been replaced, display has been replaced and the display still will just shut down and restart; the vehicle will just shut down and engage emergency brake when it was parked and has jumped the vehicle with this. Was then told we need a new co-ax cable we’ve been waiting on since April and the dealership won’t call us back. The air ride suspension is disabled now saying it won’t work due to payload but nothing is hooked to the vehicle. We’ve tried to shut the vehicle down and restart it and it won’t come out of it; the heated seats will randomly come on when it’s almost 90 degrees out and we’re getting the auto park engaged even though the car is already in park and we’ve shut it off, we have to restart the car change gears put it back in park and shut it off to get rid of the message
Additional Notes:
Purchased in Jan 2023 within a day we had to bring it back, hood latch open error, unconnect box error, lane assistance wouldn’t work. It went every week to the dealership for 2 and a half months; sensors have been replaced, electrical harness has been replaced, display has been replaced and the display still will just shut down and restart; the vehicle will just shut down and engage emergency brake when it was parked and has jumped the vehicle with this. Was then told we need a new co-ax cable we’ve been waiting on since April and the dealership won’t call us back. The air ride suspension is disabled now saying it won’t work due to payload but nothing is hooked to the vehicle. We’ve tried to shut the vehicle down and restart it and it won’t come out of it; the heated seats will randomly come on when it’s almost 90 degrees out and we’re getting the auto park engaged even though the car is already in park and we’ve shut it off, we have to restart the car change gears put it back in park and shut it off to get rid of the message
Mfg Campaign: 11535249
Recall Date: Jul 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Purchased in Jan 2023 within a day we had to bring it back, hood latch open error, unconnect box error, lane assistance wouldn’t work. It went every week to the dealership for 2 and a half months; sensors have been replaced, electrical harness has been replaced, display has been replaced and the display still will just shut down and restart; the vehicle will just shut down and engage emergency brake when it was parked and has jumped the vehicle with this. Was then told we need a new co-ax cable we’ve been waiting on since April and the dealership won’t call us back. The air ride suspension is disabled now saying it won’t work due to payload but nothing is hooked to the vehicle. We’ve tried to shut the vehicle down and restart it and it won’t come out of it; the heated seats will randomly come on when it’s almost 90 degrees out and we’re getting the auto park engaged even though the car is already in park and we’ve shut it off, we have to restart the car change gears put it back in park and shut it off to get rid of the message
Corrective Action:
Purchased in Jan 2023 within a day we had to bring it back, hood latch open error, unconnect box error, lane assistance wouldn’t work. It went every week to the dealership for 2 and a half months; sensors have been replaced, electrical harness has been replaced, display has been replaced and the display still will just shut down and restart; the vehicle will just shut down and engage emergency brake when it was parked and has jumped the vehicle with this. Was then told we need a new co-ax cable we’ve been waiting on since April and the dealership won’t call us back. The air ride suspension is disabled now saying it won’t work due to payload but nothing is hooked to the vehicle. We’ve tried to shut the vehicle down and restart it and it won’t come out of it; the heated seats will randomly come on when it’s almost 90 degrees out and we’re getting the auto park engaged even though the car is already in park and we’ve shut it off, we have to restart the car change gears put it back in park and shut it off to get rid of the message
Additional Notes:
Purchased in Jan 2023 within a day we had to bring it back, hood latch open error, unconnect box error, lane assistance wouldn’t work. It went every week to the dealership for 2 and a half months; sensors have been replaced, electrical harness has been replaced, display has been replaced and the display still will just shut down and restart; the vehicle will just shut down and engage emergency brake when it was parked and has jumped the vehicle with this. Was then told we need a new co-ax cable we’ve been waiting on since April and the dealership won’t call us back. The air ride suspension is disabled now saying it won’t work due to payload but nothing is hooked to the vehicle. We’ve tried to shut the vehicle down and restart it and it won’t come out of it; the heated seats will randomly come on when it’s almost 90 degrees out and we’re getting the auto park engaged even though the car is already in park and we’ve shut it off, we have to restart the car change gears put it back in park and shut it off to get rid of the message
Mfg Campaign: 11535249
Recall Date: Jul 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Purchased in Jan 2023 within a day we had to bring it back, hood latch open error, unconnect box error, lane assistance wouldn’t work. It went every week to the dealership for 2 and a half months; sensors have been replaced, electrical harness has been replaced, display has been replaced and the display still will just shut down and restart; the vehicle will just shut down and engage emergency brake when it was parked and has jumped the vehicle with this. Was then told we need a new co-ax cable we’ve been waiting on since April and the dealership won’t call us back. The air ride suspension is disabled now saying it won’t work due to payload but nothing is hooked to the vehicle. We’ve tried to shut the vehicle down and restart it and it won’t come out of it; the heated seats will randomly come on when it’s almost 90 degrees out and we’re getting the auto park engaged even though the car is already in park and we’ve shut it off, we have to restart the car change gears put it back in park and shut it off to get rid of the message
Corrective Action:
Purchased in Jan 2023 within a day we had to bring it back, hood latch open error, unconnect box error, lane assistance wouldn’t work. It went every week to the dealership for 2 and a half months; sensors have been replaced, electrical harness has been replaced, display has been replaced and the display still will just shut down and restart; the vehicle will just shut down and engage emergency brake when it was parked and has jumped the vehicle with this. Was then told we need a new co-ax cable we’ve been waiting on since April and the dealership won’t call us back. The air ride suspension is disabled now saying it won’t work due to payload but nothing is hooked to the vehicle. We’ve tried to shut the vehicle down and restart it and it won’t come out of it; the heated seats will randomly come on when it’s almost 90 degrees out and we’re getting the auto park engaged even though the car is already in park and we’ve shut it off, we have to restart the car change gears put it back in park and shut it off to get rid of the message
Additional Notes:
Purchased in Jan 2023 within a day we had to bring it back, hood latch open error, unconnect box error, lane assistance wouldn’t work. It went every week to the dealership for 2 and a half months; sensors have been replaced, electrical harness has been replaced, display has been replaced and the display still will just shut down and restart; the vehicle will just shut down and engage emergency brake when it was parked and has jumped the vehicle with this. Was then told we need a new co-ax cable we’ve been waiting on since April and the dealership won’t call us back. The air ride suspension is disabled now saying it won’t work due to payload but nothing is hooked to the vehicle. We’ve tried to shut the vehicle down and restart it and it won’t come out of it; the heated seats will randomly come on when it’s almost 90 degrees out and we’re getting the auto park engaged even though the car is already in park and we’ve shut it off, we have to restart the car change gears put it back in park and shut it off to get rid of the message
Mfg Campaign: 11535249
Recall Date: Jul 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Jeep Wagoneer. The contact stated that upon entering the vehicle, she found that the pre-programmed driver seating position had been inadvertently reprogrammed, defaulting to the factory settings. Occasionally, the seat positioning would be reprogrammed erratically, preventing entry into the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who performed a software update, but the failure reoccurred. The vehicle was taken back to the dealer, who then replaced the seat control module, but the failure recurred and had become a regular failure. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 4.
Corrective Action:
The contact owns a 2022 Jeep Wagoneer. The contact stated that upon entering the vehicle, she found that the pre-programmed driver seating position had been inadvertently reprogrammed, defaulting to the factory settings. Occasionally, the seat positioning would be reprogrammed erratically, preventing entry into the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who performed a software update, but the failure reoccurred. The vehicle was taken back to the dealer, who then replaced the seat control module, but the failure recurred and had become a regular failure. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 4.
Additional Notes:
The contact owns a 2022 Jeep Wagoneer. The contact stated that upon entering the vehicle, she found that the pre-programmed driver seating position had been inadvertently reprogrammed, defaulting to the factory settings. Occasionally, the seat positioning would be reprogrammed erratically, preventing entry into the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who performed a software update, but the failure reoccurred. The vehicle was taken back to the dealer, who then replaced the seat control module, but the failure recurred and had become a regular failure. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 4.
Mfg Campaign: 11534916
Recall Date: Jul 27, 2023
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