Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The third-row seat belts may not allow occupants to properly access or fasten the seat belt to the buckle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: A7A
Recall Date: Oct 26, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Wagoneer and Grand Wagoneer vehicles. The upper B-pillar interior trim may not be fully seated and could interfere with the side curtain air bag (SABIC) deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 76A
Recall Date: Aug 3, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Wagoneer and Grand Wagoneer vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: YA1
Recall Date: Dec 21, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Wagoneer and Grand Wagoneer vehicles. The second-row center-seat recliner pull strap may bind on the seat trim surface, preventing the seat back from locking into the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y86
Recall Date: Nov 23, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y79
Recall Date: Nov 10, 2021
Consumer Complaints
259 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Message to Jeep and dealership below. purchased my Wagoneer S3 on [XXX] brand new. [XXX] I was driving to work when my motor cut off and lost brakes while driving down the interstate, I had 1,698 miles on the vehicle. This resulted in a crash that surprisingly did not total the vehicle. My insurance towed it to Platinum collision in Midland, TX in which they were not able to find any codes but put the vehicle back together. My vehicle was not returned to me until August 22nd due to parts availability. On [XXX], with 2,416 miles on my Wagoneer I had the same problem; my motor died and I lost brakes. Thankfully this time I was on a lease road and was able to avoid a collision. I promptly called Platinum Collision back and they towed the vehicle back for inspection. They were not able to read any codes this time either, thankfully I have a picture of the dashboard and there was visible brake fluid found under the fender well. Platinum took the vehicle to the jeep dealership in Midland, TX (All American) in which I was told that a piece of the front end needed to be replaced and that there was an electrical connection that was shorting out the system. They replaced it and returned it to me. Fortunately I made it a long way in believing that the issue was fixed and I would be able to safely enjoy my SUV. Unfortunately, [XXX] with 28,898 miles my Wagon has again had motor and brake failure. On this occasion I had it towed to All American Jeep in Midland, TX in which they told me that they couldn’t find anything other than the battery being slightly low, and that they put the battery on the charger for me and I shouldn’t have any other issues. I have attached pictures and videos to this email for your review. I want to stress that this issue has caused one accident already. I do not feel safe without a guarantee that this issue has been addressed and fixed. I am so incredibly heart broken over my love for my Wagoneer but I fear INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Message to Jeep and dealership below. purchased my Wagoneer S3 on [XXX] brand new. [XXX] I was driving to work when my motor cut off and lost brakes while driving down the interstate, I had 1,698 miles on the vehicle. This resulted in a crash that surprisingly did not total the vehicle. My insurance towed it to Platinum collision in Midland, TX in which they were not able to find any codes but put the vehicle back together. My vehicle was not returned to me until August 22nd due to parts availability. On [XXX], with 2,416 miles on my Wagoneer I had the same problem; my motor died and I lost brakes. Thankfully this time I was on a lease road and was able to avoid a collision. I promptly called Platinum Collision back and they towed the vehicle back for inspection. They were not able to read any codes this time either, thankfully I have a picture of the dashboard and there was visible brake fluid found under the fender well. Platinum took the vehicle to the jeep dealership in Midland, TX (All American) in which I was told that a piece of the front end needed to be replaced and that there was an electrical connection that was shorting out the system. They replaced it and returned it to me. Fortunately I made it a long way in believing that the issue was fixed and I would be able to safely enjoy my SUV. Unfortunately, [XXX] with 28,898 miles my Wagon has again had motor and brake failure. On this occasion I had it towed to All American Jeep in Midland, TX in which they told me that they couldn’t find anything other than the battery being slightly low, and that they put the battery on the charger for me and I shouldn’t have any other issues. I have attached pictures and videos to this email for your review. I want to stress that this issue has caused one accident already. I do not feel safe without a guarantee that this issue has been addressed and fixed. I am so incredibly heart broken over my love for my Wagoneer but I fear INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Message to Jeep and dealership below. purchased my Wagoneer S3 on [XXX] brand new. [XXX] I was driving to work when my motor cut off and lost brakes while driving down the interstate, I had 1,698 miles on the vehicle. This resulted in a crash that surprisingly did not total the vehicle. My insurance towed it to Platinum collision in Midland, TX in which they were not able to find any codes but put the vehicle back together. My vehicle was not returned to me until August 22nd due to parts availability. On [XXX], with 2,416 miles on my Wagoneer I had the same problem; my motor died and I lost brakes. Thankfully this time I was on a lease road and was able to avoid a collision. I promptly called Platinum Collision back and they towed the vehicle back for inspection. They were not able to read any codes this time either, thankfully I have a picture of the dashboard and there was visible brake fluid found under the fender well. Platinum took the vehicle to the jeep dealership in Midland, TX (All American) in which I was told that a piece of the front end needed to be replaced and that there was an electrical connection that was shorting out the system. They replaced it and returned it to me. Fortunately I made it a long way in believing that the issue was fixed and I would be able to safely enjoy my SUV. Unfortunately, [XXX] with 28,898 miles my Wagon has again had motor and brake failure. On this occasion I had it towed to All American Jeep in Midland, TX in which they told me that they couldn’t find anything other than the battery being slightly low, and that they put the battery on the charger for me and I shouldn’t have any other issues. I have attached pictures and videos to this email for your review. I want to stress that this issue has caused one accident already. I do not feel safe without a guarantee that this issue has been addressed and fixed. I am so incredibly heart broken over my love for my Wagoneer but I fear INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11603865
Recall Date: Jul 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Vehicle has had a noticeable vibration at highway speeds of 75-80 mph through the entire steering and front end, seemingly resulting in dangerous tire wear (to the point of being bald on the outside edges of front tires.) Problem has been evident since new. It has had tires replaced, been aligned by multiple dealers and had tires road force balanced, however nothing has improved. Vehicle does not feel secure at highway speeds, and tire wear dangerously impedes traction.
Corrective Action:
Vehicle has had a noticeable vibration at highway speeds of 75-80 mph through the entire steering and front end, seemingly resulting in dangerous tire wear (to the point of being bald on the outside edges of front tires.) Problem has been evident since new. It has had tires replaced, been aligned by multiple dealers and had tires road force balanced, however nothing has improved. Vehicle does not feel secure at highway speeds, and tire wear dangerously impedes traction.
Additional Notes:
Vehicle has had a noticeable vibration at highway speeds of 75-80 mph through the entire steering and front end, seemingly resulting in dangerous tire wear (to the point of being bald on the outside edges of front tires.) Problem has been evident since new. It has had tires replaced, been aligned by multiple dealers and had tires road force balanced, however nothing has improved. Vehicle does not feel secure at highway speeds, and tire wear dangerously impedes traction.
Mfg Campaign: 11602807
Recall Date: Jul 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Vehicle has had a noticeable vibration at highway speeds of 75-80 mph through the entire steering and front end, seemingly resulting in dangerous tire wear (to the point of being bald on the outside edges of front tires.) Problem has been evident since new. It has had tires replaced, been aligned by multiple dealers and had tires road force balanced, however nothing has improved. Vehicle does not feel secure at highway speeds, and tire wear dangerously impedes traction.
Corrective Action:
Vehicle has had a noticeable vibration at highway speeds of 75-80 mph through the entire steering and front end, seemingly resulting in dangerous tire wear (to the point of being bald on the outside edges of front tires.) Problem has been evident since new. It has had tires replaced, been aligned by multiple dealers and had tires road force balanced, however nothing has improved. Vehicle does not feel secure at highway speeds, and tire wear dangerously impedes traction.
Additional Notes:
Vehicle has had a noticeable vibration at highway speeds of 75-80 mph through the entire steering and front end, seemingly resulting in dangerous tire wear (to the point of being bald on the outside edges of front tires.) Problem has been evident since new. It has had tires replaced, been aligned by multiple dealers and had tires road force balanced, however nothing has improved. Vehicle does not feel secure at highway speeds, and tire wear dangerously impedes traction.
Mfg Campaign: 11602807
Recall Date: Jul 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle has had a noticeable vibration at highway speeds of 75-80 mph through the entire steering and front end, seemingly resulting in dangerous tire wear (to the point of being bald on the outside edges of front tires.) Problem has been evident since new. It has had tires replaced, been aligned by multiple dealers and had tires road force balanced, however nothing has improved. Vehicle does not feel secure at highway speeds, and tire wear dangerously impedes traction.
Corrective Action:
Vehicle has had a noticeable vibration at highway speeds of 75-80 mph through the entire steering and front end, seemingly resulting in dangerous tire wear (to the point of being bald on the outside edges of front tires.) Problem has been evident since new. It has had tires replaced, been aligned by multiple dealers and had tires road force balanced, however nothing has improved. Vehicle does not feel secure at highway speeds, and tire wear dangerously impedes traction.
Additional Notes:
Vehicle has had a noticeable vibration at highway speeds of 75-80 mph through the entire steering and front end, seemingly resulting in dangerous tire wear (to the point of being bald on the outside edges of front tires.) Problem has been evident since new. It has had tires replaced, been aligned by multiple dealers and had tires road force balanced, however nothing has improved. Vehicle does not feel secure at highway speeds, and tire wear dangerously impedes traction.
Mfg Campaign: 11602807
Recall Date: Jul 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving on [XXX] towards Vail, Co—the Jeep Wagoneer suddenly stopped accelerating while going up the side of the mountain. Lights on the dashboard were lit up, including the braking light. I was in the right hand lane, so luckily there was a shoulder on the side of the road, albeit very shallow, that I got into and immediately called roadside assistance from the vehicle. Prior to this moment, I had been driving for a little over an hour with no issue or warning. The safety concern is high, especially since I was on [XXX] accelerating up a mountain with lots of traffic behind me. If I was in the left lane or if a semi truck was right behind me, I could have been hit/hurt/killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving on [XXX] towards Vail, Co—the Jeep Wagoneer suddenly stopped accelerating while going up the side of the mountain. Lights on the dashboard were lit up, including the braking light. I was in the right hand lane, so luckily there was a shoulder on the side of the road, albeit very shallow, that I got into and immediately called roadside assistance from the vehicle. Prior to this moment, I had been driving for a little over an hour with no issue or warning. The safety concern is high, especially since I was on [XXX] accelerating up a mountain with lots of traffic behind me. If I was in the left lane or if a semi truck was right behind me, I could have been hit/hurt/killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving on [XXX] towards Vail, Co—the Jeep Wagoneer suddenly stopped accelerating while going up the side of the mountain. Lights on the dashboard were lit up, including the braking light. I was in the right hand lane, so luckily there was a shoulder on the side of the road, albeit very shallow, that I got into and immediately called roadside assistance from the vehicle. Prior to this moment, I had been driving for a little over an hour with no issue or warning. The safety concern is high, especially since I was on [XXX] accelerating up a mountain with lots of traffic behind me. If I was in the left lane or if a semi truck was right behind me, I could have been hit/hurt/killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11601582
Recall Date: Jul 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving on [XXX] towards Vail, Co—the Jeep Wagoneer suddenly stopped accelerating while going up the side of the mountain. Lights on the dashboard were lit up, including the braking light. I was in the right hand lane, so luckily there was a shoulder on the side of the road, albeit very shallow, that I got into and immediately called roadside assistance from the vehicle. Prior to this moment, I had been driving for a little over an hour with no issue or warning. The safety concern is high, especially since I was on [XXX] accelerating up a mountain with lots of traffic behind me. If I was in the left lane or if a semi truck was right behind me, I could have been hit/hurt/killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving on [XXX] towards Vail, Co—the Jeep Wagoneer suddenly stopped accelerating while going up the side of the mountain. Lights on the dashboard were lit up, including the braking light. I was in the right hand lane, so luckily there was a shoulder on the side of the road, albeit very shallow, that I got into and immediately called roadside assistance from the vehicle. Prior to this moment, I had been driving for a little over an hour with no issue or warning. The safety concern is high, especially since I was on [XXX] accelerating up a mountain with lots of traffic behind me. If I was in the left lane or if a semi truck was right behind me, I could have been hit/hurt/killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving on [XXX] towards Vail, Co—the Jeep Wagoneer suddenly stopped accelerating while going up the side of the mountain. Lights on the dashboard were lit up, including the braking light. I was in the right hand lane, so luckily there was a shoulder on the side of the road, albeit very shallow, that I got into and immediately called roadside assistance from the vehicle. Prior to this moment, I had been driving for a little over an hour with no issue or warning. The safety concern is high, especially since I was on [XXX] accelerating up a mountain with lots of traffic behind me. If I was in the left lane or if a semi truck was right behind me, I could have been hit/hurt/killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11601582
Recall Date: Jul 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on [XXX] towards Vail, Co—the Jeep Wagoneer suddenly stopped accelerating while going up the side of the mountain. Lights on the dashboard were lit up, including the braking light. I was in the right hand lane, so luckily there was a shoulder on the side of the road, albeit very shallow, that I got into and immediately called roadside assistance from the vehicle. Prior to this moment, I had been driving for a little over an hour with no issue or warning. The safety concern is high, especially since I was on [XXX] accelerating up a mountain with lots of traffic behind me. If I was in the left lane or if a semi truck was right behind me, I could have been hit/hurt/killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving on [XXX] towards Vail, Co—the Jeep Wagoneer suddenly stopped accelerating while going up the side of the mountain. Lights on the dashboard were lit up, including the braking light. I was in the right hand lane, so luckily there was a shoulder on the side of the road, albeit very shallow, that I got into and immediately called roadside assistance from the vehicle. Prior to this moment, I had been driving for a little over an hour with no issue or warning. The safety concern is high, especially since I was on [XXX] accelerating up a mountain with lots of traffic behind me. If I was in the left lane or if a semi truck was right behind me, I could have been hit/hurt/killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving on [XXX] towards Vail, Co—the Jeep Wagoneer suddenly stopped accelerating while going up the side of the mountain. Lights on the dashboard were lit up, including the braking light. I was in the right hand lane, so luckily there was a shoulder on the side of the road, albeit very shallow, that I got into and immediately called roadside assistance from the vehicle. Prior to this moment, I had been driving for a little over an hour with no issue or warning. The safety concern is high, especially since I was on [XXX] accelerating up a mountain with lots of traffic behind me. If I was in the left lane or if a semi truck was right behind me, I could have been hit/hurt/killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11601582
Recall Date: Jul 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving on the highway the 2022 Wagoneer flashed an error on the front dash that read "Adaptive Cruise Control Unavailable" within seconds of this error "Cruise Control not Available" error also flashed. Then the vehicle started to decelerate on its own. The vehicle would not accelerate with the gas pedal completely depressed. And continued to decelerate. We were able to safely, exit the highway because it was very early and very few vehicles on the highway at this time. Following this occurrence the vehicles has been into two different dealerships that stated they would not be able to make repairs because they cannot duplicate the system failure.
Corrective Action:
While driving on the highway the 2022 Wagoneer flashed an error on the front dash that read "Adaptive Cruise Control Unavailable" within seconds of this error "Cruise Control not Available" error also flashed. Then the vehicle started to decelerate on its own. The vehicle would not accelerate with the gas pedal completely depressed. And continued to decelerate. We were able to safely, exit the highway because it was very early and very few vehicles on the highway at this time. Following this occurrence the vehicles has been into two different dealerships that stated they would not be able to make repairs because they cannot duplicate the system failure.
Additional Notes:
While driving on the highway the 2022 Wagoneer flashed an error on the front dash that read "Adaptive Cruise Control Unavailable" within seconds of this error "Cruise Control not Available" error also flashed. Then the vehicle started to decelerate on its own. The vehicle would not accelerate with the gas pedal completely depressed. And continued to decelerate. We were able to safely, exit the highway because it was very early and very few vehicles on the highway at this time. Following this occurrence the vehicles has been into two different dealerships that stated they would not be able to make repairs because they cannot duplicate the system failure.
Mfg Campaign: 11597319
Recall Date: Jun 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
I purchased the car, July 2022. It was a used certified vehicle with 3289 miles on it. This is a commercial vehicle as I own my own business. I reported two days after purchasing it that The front passenger tire shakes. For two years now, I have been trying to get Wagoneer and my dealership to fix the issue. Last Thursday, I was instructed to replace all the tires and see what happens. I did so And the shaking is still occurring. I received an email from Wagoneer services this morning telling me there is nothing they can do about it. I have a call into an attorney. This car has been towed on a flatbed three times since purchasing has been in the shop 16 times sometimes over three months at one time. I do believe that I should have to pay for a vehicle that is so terrible especially being $105,000 vehicle. Wagoneer is impeding my business and my business revenue because I cannot drive this car safely. I have been paying $1500 payment for two years and have never had a car that worked 100% properly. They refused to reimburse me for any of my time down. My contract states that I am to have a Wagoneer as a rental while they are working on my car that is only happened to one time. They tried to give me itty-bitty cars to run my business out of.
Corrective Action:
I purchased the car, July 2022. It was a used certified vehicle with 3289 miles on it. This is a commercial vehicle as I own my own business. I reported two days after purchasing it that The front passenger tire shakes. For two years now, I have been trying to get Wagoneer and my dealership to fix the issue. Last Thursday, I was instructed to replace all the tires and see what happens. I did so And the shaking is still occurring. I received an email from Wagoneer services this morning telling me there is nothing they can do about it. I have a call into an attorney. This car has been towed on a flatbed three times since purchasing has been in the shop 16 times sometimes over three months at one time. I do believe that I should have to pay for a vehicle that is so terrible especially being $105,000 vehicle. Wagoneer is impeding my business and my business revenue because I cannot drive this car safely. I have been paying $1500 payment for two years and have never had a car that worked 100% properly. They refused to reimburse me for any of my time down. My contract states that I am to have a Wagoneer as a rental while they are working on my car that is only happened to one time. They tried to give me itty-bitty cars to run my business out of.
Additional Notes:
I purchased the car, July 2022. It was a used certified vehicle with 3289 miles on it. This is a commercial vehicle as I own my own business. I reported two days after purchasing it that The front passenger tire shakes. For two years now, I have been trying to get Wagoneer and my dealership to fix the issue. Last Thursday, I was instructed to replace all the tires and see what happens. I did so And the shaking is still occurring. I received an email from Wagoneer services this morning telling me there is nothing they can do about it. I have a call into an attorney. This car has been towed on a flatbed three times since purchasing has been in the shop 16 times sometimes over three months at one time. I do believe that I should have to pay for a vehicle that is so terrible especially being $105,000 vehicle. Wagoneer is impeding my business and my business revenue because I cannot drive this car safely. I have been paying $1500 payment for two years and have never had a car that worked 100% properly. They refused to reimburse me for any of my time down. My contract states that I am to have a Wagoneer as a rental while they are working on my car that is only happened to one time. They tried to give me itty-bitty cars to run my business out of.
Mfg Campaign: 11596946
Recall Date: Jun 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
I purchased the car, July 2022. It was a used certified vehicle with 3289 miles on it. This is a commercial vehicle as I own my own business. I reported two days after purchasing it that The front passenger tire shakes. For two years now, I have been trying to get Wagoneer and my dealership to fix the issue. Last Thursday, I was instructed to replace all the tires and see what happens. I did so And the shaking is still occurring. I received an email from Wagoneer services this morning telling me there is nothing they can do about it. I have a call into an attorney. This car has been towed on a flatbed three times since purchasing has been in the shop 16 times sometimes over three months at one time. I do believe that I should have to pay for a vehicle that is so terrible especially being $105,000 vehicle. Wagoneer is impeding my business and my business revenue because I cannot drive this car safely. I have been paying $1500 payment for two years and have never had a car that worked 100% properly. They refused to reimburse me for any of my time down. My contract states that I am to have a Wagoneer as a rental while they are working on my car that is only happened to one time. They tried to give me itty-bitty cars to run my business out of.
Corrective Action:
I purchased the car, July 2022. It was a used certified vehicle with 3289 miles on it. This is a commercial vehicle as I own my own business. I reported two days after purchasing it that The front passenger tire shakes. For two years now, I have been trying to get Wagoneer and my dealership to fix the issue. Last Thursday, I was instructed to replace all the tires and see what happens. I did so And the shaking is still occurring. I received an email from Wagoneer services this morning telling me there is nothing they can do about it. I have a call into an attorney. This car has been towed on a flatbed three times since purchasing has been in the shop 16 times sometimes over three months at one time. I do believe that I should have to pay for a vehicle that is so terrible especially being $105,000 vehicle. Wagoneer is impeding my business and my business revenue because I cannot drive this car safely. I have been paying $1500 payment for two years and have never had a car that worked 100% properly. They refused to reimburse me for any of my time down. My contract states that I am to have a Wagoneer as a rental while they are working on my car that is only happened to one time. They tried to give me itty-bitty cars to run my business out of.
Additional Notes:
I purchased the car, July 2022. It was a used certified vehicle with 3289 miles on it. This is a commercial vehicle as I own my own business. I reported two days after purchasing it that The front passenger tire shakes. For two years now, I have been trying to get Wagoneer and my dealership to fix the issue. Last Thursday, I was instructed to replace all the tires and see what happens. I did so And the shaking is still occurring. I received an email from Wagoneer services this morning telling me there is nothing they can do about it. I have a call into an attorney. This car has been towed on a flatbed three times since purchasing has been in the shop 16 times sometimes over three months at one time. I do believe that I should have to pay for a vehicle that is so terrible especially being $105,000 vehicle. Wagoneer is impeding my business and my business revenue because I cannot drive this car safely. I have been paying $1500 payment for two years and have never had a car that worked 100% properly. They refused to reimburse me for any of my time down. My contract states that I am to have a Wagoneer as a rental while they are working on my car that is only happened to one time. They tried to give me itty-bitty cars to run my business out of.
Mfg Campaign: 11596946
Recall Date: Jun 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I purchased the car, July 2022. It was a used certified vehicle with 3289 miles on it. This is a commercial vehicle as I own my own business. I reported two days after purchasing it that The front passenger tire shakes. For two years now, I have been trying to get Wagoneer and my dealership to fix the issue. Last Thursday, I was instructed to replace all the tires and see what happens. I did so And the shaking is still occurring. I received an email from Wagoneer services this morning telling me there is nothing they can do about it. I have a call into an attorney. This car has been towed on a flatbed three times since purchasing has been in the shop 16 times sometimes over three months at one time. I do believe that I should have to pay for a vehicle that is so terrible especially being $105,000 vehicle. Wagoneer is impeding my business and my business revenue because I cannot drive this car safely. I have been paying $1500 payment for two years and have never had a car that worked 100% properly. They refused to reimburse me for any of my time down. My contract states that I am to have a Wagoneer as a rental while they are working on my car that is only happened to one time. They tried to give me itty-bitty cars to run my business out of.
Corrective Action:
I purchased the car, July 2022. It was a used certified vehicle with 3289 miles on it. This is a commercial vehicle as I own my own business. I reported two days after purchasing it that The front passenger tire shakes. For two years now, I have been trying to get Wagoneer and my dealership to fix the issue. Last Thursday, I was instructed to replace all the tires and see what happens. I did so And the shaking is still occurring. I received an email from Wagoneer services this morning telling me there is nothing they can do about it. I have a call into an attorney. This car has been towed on a flatbed three times since purchasing has been in the shop 16 times sometimes over three months at one time. I do believe that I should have to pay for a vehicle that is so terrible especially being $105,000 vehicle. Wagoneer is impeding my business and my business revenue because I cannot drive this car safely. I have been paying $1500 payment for two years and have never had a car that worked 100% properly. They refused to reimburse me for any of my time down. My contract states that I am to have a Wagoneer as a rental while they are working on my car that is only happened to one time. They tried to give me itty-bitty cars to run my business out of.
Additional Notes:
I purchased the car, July 2022. It was a used certified vehicle with 3289 miles on it. This is a commercial vehicle as I own my own business. I reported two days after purchasing it that The front passenger tire shakes. For two years now, I have been trying to get Wagoneer and my dealership to fix the issue. Last Thursday, I was instructed to replace all the tires and see what happens. I did so And the shaking is still occurring. I received an email from Wagoneer services this morning telling me there is nothing they can do about it. I have a call into an attorney. This car has been towed on a flatbed three times since purchasing has been in the shop 16 times sometimes over three months at one time. I do believe that I should have to pay for a vehicle that is so terrible especially being $105,000 vehicle. Wagoneer is impeding my business and my business revenue because I cannot drive this car safely. I have been paying $1500 payment for two years and have never had a car that worked 100% properly. They refused to reimburse me for any of my time down. My contract states that I am to have a Wagoneer as a rental while they are working on my car that is only happened to one time. They tried to give me itty-bitty cars to run my business out of.
Mfg Campaign: 11596946
Recall Date: Jun 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owned a 2022 Jeep Wagoneer. The contact stated that while his wife was driving 3-4 MPH and coming to a stop, the ABS, check engine, TPMS, and power train warning lights and other unknown warning lights illuminated, before the vehicle shut off. The contact's wife was unable to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where the failure could not be duplicated. The dealer received remote assistance from Chrysler's engineers; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The vehicle was traded for another vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was 44,380.
Corrective Action:
The contact owned a 2022 Jeep Wagoneer. The contact stated that while his wife was driving 3-4 MPH and coming to a stop, the ABS, check engine, TPMS, and power train warning lights and other unknown warning lights illuminated, before the vehicle shut off. The contact's wife was unable to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where the failure could not be duplicated. The dealer received remote assistance from Chrysler's engineers; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The vehicle was traded for another vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was 44,380.
Additional Notes:
The contact owned a 2022 Jeep Wagoneer. The contact stated that while his wife was driving 3-4 MPH and coming to a stop, the ABS, check engine, TPMS, and power train warning lights and other unknown warning lights illuminated, before the vehicle shut off. The contact's wife was unable to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where the failure could not be duplicated. The dealer received remote assistance from Chrysler's engineers; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The vehicle was traded for another vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was 44,380.
Mfg Campaign: 11590392
Recall Date: May 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owned a 2022 Jeep Wagoneer. The contact stated that while his wife was driving 3-4 MPH and coming to a stop, the ABS, check engine, TPMS, and power train warning lights and other unknown warning lights illuminated, before the vehicle shut off. The contact's wife was unable to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where the failure could not be duplicated. The dealer received remote assistance from Chrysler's engineers; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The vehicle was traded for another vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was 44,380.
Corrective Action:
The contact owned a 2022 Jeep Wagoneer. The contact stated that while his wife was driving 3-4 MPH and coming to a stop, the ABS, check engine, TPMS, and power train warning lights and other unknown warning lights illuminated, before the vehicle shut off. The contact's wife was unable to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where the failure could not be duplicated. The dealer received remote assistance from Chrysler's engineers; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The vehicle was traded for another vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was 44,380.
Additional Notes:
The contact owned a 2022 Jeep Wagoneer. The contact stated that while his wife was driving 3-4 MPH and coming to a stop, the ABS, check engine, TPMS, and power train warning lights and other unknown warning lights illuminated, before the vehicle shut off. The contact's wife was unable to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where the failure could not be duplicated. The dealer received remote assistance from Chrysler's engineers; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The vehicle was traded for another vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was 44,380.
Mfg Campaign: 11590392
Recall Date: May 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owned a 2022 Jeep Wagoneer. The contact stated that while his wife was driving 3-4 MPH and coming to a stop, the ABS, check engine, TPMS, and power train warning lights and other unknown warning lights illuminated, before the vehicle shut off. The contact's wife was unable to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where the failure could not be duplicated. The dealer received remote assistance from Chrysler's engineers; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The vehicle was traded for another vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was 44,380.
Corrective Action:
The contact owned a 2022 Jeep Wagoneer. The contact stated that while his wife was driving 3-4 MPH and coming to a stop, the ABS, check engine, TPMS, and power train warning lights and other unknown warning lights illuminated, before the vehicle shut off. The contact's wife was unable to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where the failure could not be duplicated. The dealer received remote assistance from Chrysler's engineers; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The vehicle was traded for another vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was 44,380.
Additional Notes:
The contact owned a 2022 Jeep Wagoneer. The contact stated that while his wife was driving 3-4 MPH and coming to a stop, the ABS, check engine, TPMS, and power train warning lights and other unknown warning lights illuminated, before the vehicle shut off. The contact's wife was unable to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where the failure could not be duplicated. The dealer received remote assistance from Chrysler's engineers; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The vehicle was traded for another vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was 44,380.
Mfg Campaign: 11590392
Recall Date: May 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
On multiple occasions the vehicle will either randomly stop, or shift gears from drive/reverse to park.
Corrective Action:
On multiple occasions the vehicle will either randomly stop, or shift gears from drive/reverse to park.
Additional Notes:
On multiple occasions the vehicle will either randomly stop, or shift gears from drive/reverse to park.
Mfg Campaign: 11587891
Recall Date: May 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On multiple occasions the vehicle will either randomly stop, or shift gears from drive/reverse to park.
Corrective Action:
On multiple occasions the vehicle will either randomly stop, or shift gears from drive/reverse to park.
Additional Notes:
On multiple occasions the vehicle will either randomly stop, or shift gears from drive/reverse to park.
Mfg Campaign: 11587891
Recall Date: May 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On multiple occasions the vehicle will either randomly stop, or shift gears from drive/reverse to park.
Corrective Action:
On multiple occasions the vehicle will either randomly stop, or shift gears from drive/reverse to park.
Additional Notes:
On multiple occasions the vehicle will either randomly stop, or shift gears from drive/reverse to park.
Mfg Campaign: 11587891
Recall Date: May 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2022 Jeep Wagoneer. The contact stated that while driving at an undisclosed speed, the rear passenger’s side door was unlocked. The contact's granddaughter was able to unlock the door while the contact was driving 30 MPH. The contact stated that the doors were supposed to automatically lock when the vehicle exceeded 15 MPH. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000.
Corrective Action:
The contact owns a 2022 Jeep Wagoneer. The contact stated that while driving at an undisclosed speed, the rear passenger’s side door was unlocked. The contact's granddaughter was able to unlock the door while the contact was driving 30 MPH. The contact stated that the doors were supposed to automatically lock when the vehicle exceeded 15 MPH. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000.
Additional Notes:
The contact owns a 2022 Jeep Wagoneer. The contact stated that while driving at an undisclosed speed, the rear passenger’s side door was unlocked. The contact's granddaughter was able to unlock the door while the contact was driving 30 MPH. The contact stated that the doors were supposed to automatically lock when the vehicle exceeded 15 MPH. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000.
Mfg Campaign: 11586511
Recall Date: May 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When you turn on the heated seats, they stay on for minutes before turning off. Jeep fixed the one side under “basic warranty” but refuse to fix the other side.
Corrective Action:
When you turn on the heated seats, they stay on for minutes before turning off. Jeep fixed the one side under “basic warranty” but refuse to fix the other side.
Additional Notes:
When you turn on the heated seats, they stay on for minutes before turning off. Jeep fixed the one side under “basic warranty” but refuse to fix the other side.
Mfg Campaign: 11586513
Recall Date: May 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
On April 4, 2024 while driving southbound on I-95 in Connecticut between exit 3 and 2 in Greenwich, all of the dashboard warning indicators lit up, and the brakes failed. I was able to slow to a stop avoiding hitting other vehicles, and moved to the shoulder. I turned the vehicle on and off several times, but couldn’t get the lights to go off. The car was towed to the dealership. This is not the first incident with this vehicle, prior incidents related to electrical issues with heated seats, faulty electrical equipment in the screens, and a rain leak through the microphone in the roof. The vehicle is unsafe to drive. I have children, and I now fear for their safety in this car.
Corrective Action:
On April 4, 2024 while driving southbound on I-95 in Connecticut between exit 3 and 2 in Greenwich, all of the dashboard warning indicators lit up, and the brakes failed. I was able to slow to a stop avoiding hitting other vehicles, and moved to the shoulder. I turned the vehicle on and off several times, but couldn’t get the lights to go off. The car was towed to the dealership. This is not the first incident with this vehicle, prior incidents related to electrical issues with heated seats, faulty electrical equipment in the screens, and a rain leak through the microphone in the roof. The vehicle is unsafe to drive. I have children, and I now fear for their safety in this car.
Additional Notes:
On April 4, 2024 while driving southbound on I-95 in Connecticut between exit 3 and 2 in Greenwich, all of the dashboard warning indicators lit up, and the brakes failed. I was able to slow to a stop avoiding hitting other vehicles, and moved to the shoulder. I turned the vehicle on and off several times, but couldn’t get the lights to go off. The car was towed to the dealership. This is not the first incident with this vehicle, prior incidents related to electrical issues with heated seats, faulty electrical equipment in the screens, and a rain leak through the microphone in the roof. The vehicle is unsafe to drive. I have children, and I now fear for their safety in this car.
Mfg Campaign: 11581431
Recall Date: Apr 5, 2024
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