Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Renegade 4X2 flex fuel/E85 vehicles equipped with a 2.4L engine. In certain operating conditions such as high power demand in conjunction with high altitude and/or high ambient temperatures, a manufacturing error in the fuel pump assembly may result in a loss of fuel pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB2
Recall Date: Oct 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
646 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Engine stall. The first time it happened I was going about 35 mph down the street and the car quit accelerating. Engine still running all the lights on did not notice any warning lights. Coasted into a parking lot. Turned off car and restarted and drove 1/2 block home. Read online to start car in auxiliary mode three or five times. Did that and did not have a problem. About 3 or so weeks later, it happened on the highway and almost caused a wreck. Very scary! I got to the side of the road 3 times. Restarted and barely would start driving and it would happen again. Had car towed to dealership and started claim with Jeep. They can not duplicate the problem and find no codes. Other issues: passenger car entry warning, head module? Or display will call people randomly, change radio stations and the reverse camera will come on while I'm driving, needs new struts ( only drive highway and in town ), uneven tire wear, auto windshield wipers does not work. Slow to shift out of first gear and jolts car when it shifts. Been at dealership for 3 weeks +
Corrective Action:
Engine stall. The first time it happened I was going about 35 mph down the street and the car quit accelerating. Engine still running all the lights on did not notice any warning lights. Coasted into a parking lot. Turned off car and restarted and drove 1/2 block home. Read online to start car in auxiliary mode three or five times. Did that and did not have a problem. About 3 or so weeks later, it happened on the highway and almost caused a wreck. Very scary! I got to the side of the road 3 times. Restarted and barely would start driving and it would happen again. Had car towed to dealership and started claim with Jeep. They can not duplicate the problem and find no codes. Other issues: passenger car entry warning, head module? Or display will call people randomly, change radio stations and the reverse camera will come on while I'm driving, needs new struts ( only drive highway and in town ), uneven tire wear, auto windshield wipers does not work. Slow to shift out of first gear and jolts car when it shifts. Been at dealership for 3 weeks +
Additional Notes:
Engine stall. The first time it happened I was going about 35 mph down the street and the car quit accelerating. Engine still running all the lights on did not notice any warning lights. Coasted into a parking lot. Turned off car and restarted and drove 1/2 block home. Read online to start car in auxiliary mode three or five times. Did that and did not have a problem. About 3 or so weeks later, it happened on the highway and almost caused a wreck. Very scary! I got to the side of the road 3 times. Restarted and barely would start driving and it would happen again. Had car towed to dealership and started claim with Jeep. They can not duplicate the problem and find no codes. Other issues: passenger car entry warning, head module? Or display will call people randomly, change radio stations and the reverse camera will come on while I'm driving, needs new struts ( only drive highway and in town ), uneven tire wear, auto windshield wipers does not work. Slow to shift out of first gear and jolts car when it shifts. Been at dealership for 3 weeks +
Mfg Campaign: 11609865
Recall Date: Aug 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Navigation screen not working Reboot by disconnecting battery Temporarily fixes problem Worsening screen problems
Corrective Action:
Navigation screen not working Reboot by disconnecting battery Temporarily fixes problem Worsening screen problems
Additional Notes:
Navigation screen not working Reboot by disconnecting battery Temporarily fixes problem Worsening screen problems
Mfg Campaign: 11607710
Recall Date: Aug 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Fuel gage no longer accurately displays fuel level after a sudden loss of power of vehicle, and transmission lags when shifting gears.
Corrective Action:
Fuel gage no longer accurately displays fuel level after a sudden loss of power of vehicle, and transmission lags when shifting gears.
Additional Notes:
Fuel gage no longer accurately displays fuel level after a sudden loss of power of vehicle, and transmission lags when shifting gears.
Mfg Campaign: 11606646
Recall Date: Aug 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel gage no longer accurately displays fuel level after a sudden loss of power of vehicle, and transmission lags when shifting gears.
Corrective Action:
Fuel gage no longer accurately displays fuel level after a sudden loss of power of vehicle, and transmission lags when shifting gears.
Additional Notes:
Fuel gage no longer accurately displays fuel level after a sudden loss of power of vehicle, and transmission lags when shifting gears.
Mfg Campaign: 11606646
Recall Date: Aug 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Fuel gage no longer accurately displays fuel level after a sudden loss of power of vehicle, and transmission lags when shifting gears.
Corrective Action:
Fuel gage no longer accurately displays fuel level after a sudden loss of power of vehicle, and transmission lags when shifting gears.
Additional Notes:
Fuel gage no longer accurately displays fuel level after a sudden loss of power of vehicle, and transmission lags when shifting gears.
Mfg Campaign: 11606646
Recall Date: Aug 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Engine is the big problem. When I drive the engine randomly shuts off without any warning. I’ve been on the freeway when it shuts down and I don’t have enough time to get over to safety. And I fear for my life every time it happens. It’s a safety hazard for others around me as well because my car stops without warning and others are going full speed around me. We have taken it do the dealership, service center, auto shops and no one has an answer or solution for us. We took it to the jeep service center and they didn’t know what was going on. Other than that we haven’t taken it to a manufacturer. There were so symptoms or warnings before this was happening.
Corrective Action:
Engine is the big problem. When I drive the engine randomly shuts off without any warning. I’ve been on the freeway when it shuts down and I don’t have enough time to get over to safety. And I fear for my life every time it happens. It’s a safety hazard for others around me as well because my car stops without warning and others are going full speed around me. We have taken it do the dealership, service center, auto shops and no one has an answer or solution for us. We took it to the jeep service center and they didn’t know what was going on. Other than that we haven’t taken it to a manufacturer. There were so symptoms or warnings before this was happening.
Additional Notes:
Engine is the big problem. When I drive the engine randomly shuts off without any warning. I’ve been on the freeway when it shuts down and I don’t have enough time to get over to safety. And I fear for my life every time it happens. It’s a safety hazard for others around me as well because my car stops without warning and others are going full speed around me. We have taken it do the dealership, service center, auto shops and no one has an answer or solution for us. We took it to the jeep service center and they didn’t know what was going on. Other than that we haven’t taken it to a manufacturer. There were so symptoms or warnings before this was happening.
Mfg Campaign: 11604889
Recall Date: Jul 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Engine is the big problem. When I drive the engine randomly shuts off without any warning. I’ve been on the freeway when it shuts down and I don’t have enough time to get over to safety. And I fear for my life every time it happens. It’s a safety hazard for others around me as well because my car stops without warning and others are going full speed around me. We have taken it do the dealership, service center, auto shops and no one has an answer or solution for us. We took it to the jeep service center and they didn’t know what was going on. Other than that we haven’t taken it to a manufacturer. There were so symptoms or warnings before this was happening.
Corrective Action:
Engine is the big problem. When I drive the engine randomly shuts off without any warning. I’ve been on the freeway when it shuts down and I don’t have enough time to get over to safety. And I fear for my life every time it happens. It’s a safety hazard for others around me as well because my car stops without warning and others are going full speed around me. We have taken it do the dealership, service center, auto shops and no one has an answer or solution for us. We took it to the jeep service center and they didn’t know what was going on. Other than that we haven’t taken it to a manufacturer. There were so symptoms or warnings before this was happening.
Additional Notes:
Engine is the big problem. When I drive the engine randomly shuts off without any warning. I’ve been on the freeway when it shuts down and I don’t have enough time to get over to safety. And I fear for my life every time it happens. It’s a safety hazard for others around me as well because my car stops without warning and others are going full speed around me. We have taken it do the dealership, service center, auto shops and no one has an answer or solution for us. We took it to the jeep service center and they didn’t know what was going on. Other than that we haven’t taken it to a manufacturer. There were so symptoms or warnings before this was happening.
Mfg Campaign: 11604889
Recall Date: Jul 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Screen went completely black. Does not work. Backup camera now useless. Cannot use any of the function on the screen because it is all black.
Corrective Action:
Screen went completely black. Does not work. Backup camera now useless. Cannot use any of the function on the screen because it is all black.
Additional Notes:
Screen went completely black. Does not work. Backup camera now useless. Cannot use any of the function on the screen because it is all black.
Mfg Campaign: 11601485
Recall Date: Jul 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Since I’ve owned the car. When we go above 70 on highways with cruise control and a/c on the car will randomly turn off and the speedometer will say I am going 0 miles an hour. This has happened 5 times, everytime we go on vacation. And everytime the dealership states they can not mimic the symptoms. So it never gets fixed. Read about a power trans chip that’s faulty. Should be my vehicle included in that problem.
Corrective Action:
Since I’ve owned the car. When we go above 70 on highways with cruise control and a/c on the car will randomly turn off and the speedometer will say I am going 0 miles an hour. This has happened 5 times, everytime we go on vacation. And everytime the dealership states they can not mimic the symptoms. So it never gets fixed. Read about a power trans chip that’s faulty. Should be my vehicle included in that problem.
Additional Notes:
Since I’ve owned the car. When we go above 70 on highways with cruise control and a/c on the car will randomly turn off and the speedometer will say I am going 0 miles an hour. This has happened 5 times, everytime we go on vacation. And everytime the dealership states they can not mimic the symptoms. So it never gets fixed. Read about a power trans chip that’s faulty. Should be my vehicle included in that problem.
Mfg Campaign: 11598098
Recall Date: Jul 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Since I’ve owned the car. When we go above 70 on highways with cruise control and a/c on the car will randomly turn off and the speedometer will say I am going 0 miles an hour. This has happened 5 times, everytime we go on vacation. And everytime the dealership states they can not mimic the symptoms. So it never gets fixed. Read about a power trans chip that’s faulty. Should be my vehicle included in that problem.
Corrective Action:
Since I’ve owned the car. When we go above 70 on highways with cruise control and a/c on the car will randomly turn off and the speedometer will say I am going 0 miles an hour. This has happened 5 times, everytime we go on vacation. And everytime the dealership states they can not mimic the symptoms. So it never gets fixed. Read about a power trans chip that’s faulty. Should be my vehicle included in that problem.
Additional Notes:
Since I’ve owned the car. When we go above 70 on highways with cruise control and a/c on the car will randomly turn off and the speedometer will say I am going 0 miles an hour. This has happened 5 times, everytime we go on vacation. And everytime the dealership states they can not mimic the symptoms. So it never gets fixed. Read about a power trans chip that’s faulty. Should be my vehicle included in that problem.
Mfg Campaign: 11598098
Recall Date: Jul 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Since I’ve owned the car. When we go above 70 on highways with cruise control and a/c on the car will randomly turn off and the speedometer will say I am going 0 miles an hour. This has happened 5 times, everytime we go on vacation. And everytime the dealership states they can not mimic the symptoms. So it never gets fixed. Read about a power trans chip that’s faulty. Should be my vehicle included in that problem.
Corrective Action:
Since I’ve owned the car. When we go above 70 on highways with cruise control and a/c on the car will randomly turn off and the speedometer will say I am going 0 miles an hour. This has happened 5 times, everytime we go on vacation. And everytime the dealership states they can not mimic the symptoms. So it never gets fixed. Read about a power trans chip that’s faulty. Should be my vehicle included in that problem.
Additional Notes:
Since I’ve owned the car. When we go above 70 on highways with cruise control and a/c on the car will randomly turn off and the speedometer will say I am going 0 miles an hour. This has happened 5 times, everytime we go on vacation. And everytime the dealership states they can not mimic the symptoms. So it never gets fixed. Read about a power trans chip that’s faulty. Should be my vehicle included in that problem.
Mfg Campaign: 11598098
Recall Date: Jul 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The radio head unit (display monitor) has failed. I can not use backup camera, safety and security alerts. This problem is common across all Jeep renegades. No recall has been provided. These units cost $2,000 to replace at the dealer.
Corrective Action:
The radio head unit (display monitor) has failed. I can not use backup camera, safety and security alerts. This problem is common across all Jeep renegades. No recall has been provided. These units cost $2,000 to replace at the dealer.
Additional Notes:
The radio head unit (display monitor) has failed. I can not use backup camera, safety and security alerts. This problem is common across all Jeep renegades. No recall has been provided. These units cost $2,000 to replace at the dealer.
Mfg Campaign: 11595916
Recall Date: Jun 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The radio head unit (display monitor) has failed. I can not use backup camera, safety and security alerts. This problem is common across all Jeep renegades. No recall has been provided. These units cost $2,000 to replace at the dealer.
Corrective Action:
The radio head unit (display monitor) has failed. I can not use backup camera, safety and security alerts. This problem is common across all Jeep renegades. No recall has been provided. These units cost $2,000 to replace at the dealer.
Additional Notes:
The radio head unit (display monitor) has failed. I can not use backup camera, safety and security alerts. This problem is common across all Jeep renegades. No recall has been provided. These units cost $2,000 to replace at the dealer.
Mfg Campaign: 11595916
Recall Date: Jun 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The radio head unit (display monitor) has failed. I can not use backup camera, safety and security alerts. This problem is common across all Jeep renegades. No recall has been provided. These units cost $2,000 to replace at the dealer.
Corrective Action:
The radio head unit (display monitor) has failed. I can not use backup camera, safety and security alerts. This problem is common across all Jeep renegades. No recall has been provided. These units cost $2,000 to replace at the dealer.
Additional Notes:
The radio head unit (display monitor) has failed. I can not use backup camera, safety and security alerts. This problem is common across all Jeep renegades. No recall has been provided. These units cost $2,000 to replace at the dealer.
Mfg Campaign: 11595916
Recall Date: Jun 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Engine stalled (lost power) while driving on the interstate during rush hour traffic. I had to pull into emergency lane. This happened 3 times within an hour or so. We almost wrecked the car. Very scary and dangerous situation. I checked and there are no recalls with my VIN number. I’m not sure what to do now
Corrective Action:
Engine stalled (lost power) while driving on the interstate during rush hour traffic. I had to pull into emergency lane. This happened 3 times within an hour or so. We almost wrecked the car. Very scary and dangerous situation. I checked and there are no recalls with my VIN number. I’m not sure what to do now
Additional Notes:
Engine stalled (lost power) while driving on the interstate during rush hour traffic. I had to pull into emergency lane. This happened 3 times within an hour or so. We almost wrecked the car. Very scary and dangerous situation. I checked and there are no recalls with my VIN number. I’m not sure what to do now
Mfg Campaign: 11595724
Recall Date: Jun 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine stalled (lost power) while driving on the interstate during rush hour traffic. I had to pull into emergency lane. This happened 3 times within an hour or so. We almost wrecked the car. Very scary and dangerous situation. I checked and there are no recalls with my VIN number. I’m not sure what to do now
Corrective Action:
Engine stalled (lost power) while driving on the interstate during rush hour traffic. I had to pull into emergency lane. This happened 3 times within an hour or so. We almost wrecked the car. Very scary and dangerous situation. I checked and there are no recalls with my VIN number. I’m not sure what to do now
Additional Notes:
Engine stalled (lost power) while driving on the interstate during rush hour traffic. I had to pull into emergency lane. This happened 3 times within an hour or so. We almost wrecked the car. Very scary and dangerous situation. I checked and there are no recalls with my VIN number. I’m not sure what to do now
Mfg Campaign: 11595724
Recall Date: Jun 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Engine stalled (lost power) while driving on the interstate during rush hour traffic. I had to pull into emergency lane. This happened 3 times within an hour or so. We almost wrecked the car. Very scary and dangerous situation. I checked and there are no recalls with my VIN number. I’m not sure what to do now
Corrective Action:
Engine stalled (lost power) while driving on the interstate during rush hour traffic. I had to pull into emergency lane. This happened 3 times within an hour or so. We almost wrecked the car. Very scary and dangerous situation. I checked and there are no recalls with my VIN number. I’m not sure what to do now
Additional Notes:
Engine stalled (lost power) while driving on the interstate during rush hour traffic. I had to pull into emergency lane. This happened 3 times within an hour or so. We almost wrecked the car. Very scary and dangerous situation. I checked and there are no recalls with my VIN number. I’m not sure what to do now
Mfg Campaign: 11595724
Recall Date: Jun 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The primary components that failed in my 2018 Jeep Renegade, equipped with a 2.4L engine, include the electrical system and the fuel pump assembly. The vehicle has randomly reset its electrical equipment by morning and has turned off while driving, which stiffened the steering wheel without warning. These components should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? My safety and the safety of others were put at significant risk numerous times. The vehicle has randomly turned off while driving, causing the steering wheel to stiffen without any warning. This sudden loss of power and control in traffic is extremely dangerous and could easily lead to accidents. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by both a dealer and an independent service center. The dealers identified issues with the electrical system resetting and the engine turning off unexpectedly, but solutions have been inconsistent. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by the manufacturer and the dealership. The manufacturer has been notified of these issues, and the dealership performed diagnostic tests, but the problem persists despite their interventions. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps or messages prior to the failures. The electrical system would reset by morning without any prior indication, and the vehicle would turn off while driving with no warning signs. These issues have occurred intermittently since I purchased the vehicle, putting me in dangerous situations multiple times.
Corrective Action:
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The primary components that failed in my 2018 Jeep Renegade, equipped with a 2.4L engine, include the electrical system and the fuel pump assembly. The vehicle has randomly reset its electrical equipment by morning and has turned off while driving, which stiffened the steering wheel without warning. These components should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? My safety and the safety of others were put at significant risk numerous times. The vehicle has randomly turned off while driving, causing the steering wheel to stiffen without any warning. This sudden loss of power and control in traffic is extremely dangerous and could easily lead to accidents. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by both a dealer and an independent service center. The dealers identified issues with the electrical system resetting and the engine turning off unexpectedly, but solutions have been inconsistent. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by the manufacturer and the dealership. The manufacturer has been notified of these issues, and the dealership performed diagnostic tests, but the problem persists despite their interventions. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps or messages prior to the failures. The electrical system would reset by morning without any prior indication, and the vehicle would turn off while driving with no warning signs. These issues have occurred intermittently since I purchased the vehicle, putting me in dangerous situations multiple times.
Additional Notes:
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The primary components that failed in my 2018 Jeep Renegade, equipped with a 2.4L engine, include the electrical system and the fuel pump assembly. The vehicle has randomly reset its electrical equipment by morning and has turned off while driving, which stiffened the steering wheel without warning. These components should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? My safety and the safety of others were put at significant risk numerous times. The vehicle has randomly turned off while driving, causing the steering wheel to stiffen without any warning. This sudden loss of power and control in traffic is extremely dangerous and could easily lead to accidents. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by both a dealer and an independent service center. The dealers identified issues with the electrical system resetting and the engine turning off unexpectedly, but solutions have been inconsistent. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by the manufacturer and the dealership. The manufacturer has been notified of these issues, and the dealership performed diagnostic tests, but the problem persists despite their interventions. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps or messages prior to the failures. The electrical system would reset by morning without any prior indication, and the vehicle would turn off while driving with no warning signs. These issues have occurred intermittently since I purchased the vehicle, putting me in dangerous situations multiple times.
Mfg Campaign: 11594492
Recall Date: Jun 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The primary components that failed in my 2018 Jeep Renegade, equipped with a 2.4L engine, include the electrical system and the fuel pump assembly. The vehicle has randomly reset its electrical equipment by morning and has turned off while driving, which stiffened the steering wheel without warning. These components should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? My safety and the safety of others were put at significant risk numerous times. The vehicle has randomly turned off while driving, causing the steering wheel to stiffen without any warning. This sudden loss of power and control in traffic is extremely dangerous and could easily lead to accidents. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by both a dealer and an independent service center. The dealers identified issues with the electrical system resetting and the engine turning off unexpectedly, but solutions have been inconsistent. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by the manufacturer and the dealership. The manufacturer has been notified of these issues, and the dealership performed diagnostic tests, but the problem persists despite their interventions. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps or messages prior to the failures. The electrical system would reset by morning without any prior indication, and the vehicle would turn off while driving with no warning signs. These issues have occurred intermittently since I purchased the vehicle, putting me in dangerous situations multiple times.
Corrective Action:
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The primary components that failed in my 2018 Jeep Renegade, equipped with a 2.4L engine, include the electrical system and the fuel pump assembly. The vehicle has randomly reset its electrical equipment by morning and has turned off while driving, which stiffened the steering wheel without warning. These components should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? My safety and the safety of others were put at significant risk numerous times. The vehicle has randomly turned off while driving, causing the steering wheel to stiffen without any warning. This sudden loss of power and control in traffic is extremely dangerous and could easily lead to accidents. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by both a dealer and an independent service center. The dealers identified issues with the electrical system resetting and the engine turning off unexpectedly, but solutions have been inconsistent. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by the manufacturer and the dealership. The manufacturer has been notified of these issues, and the dealership performed diagnostic tests, but the problem persists despite their interventions. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps or messages prior to the failures. The electrical system would reset by morning without any prior indication, and the vehicle would turn off while driving with no warning signs. These issues have occurred intermittently since I purchased the vehicle, putting me in dangerous situations multiple times.
Additional Notes:
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The primary components that failed in my 2018 Jeep Renegade, equipped with a 2.4L engine, include the electrical system and the fuel pump assembly. The vehicle has randomly reset its electrical equipment by morning and has turned off while driving, which stiffened the steering wheel without warning. These components should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? My safety and the safety of others were put at significant risk numerous times. The vehicle has randomly turned off while driving, causing the steering wheel to stiffen without any warning. This sudden loss of power and control in traffic is extremely dangerous and could easily lead to accidents. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by both a dealer and an independent service center. The dealers identified issues with the electrical system resetting and the engine turning off unexpectedly, but solutions have been inconsistent. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by the manufacturer and the dealership. The manufacturer has been notified of these issues, and the dealership performed diagnostic tests, but the problem persists despite their interventions. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps or messages prior to the failures. The electrical system would reset by morning without any prior indication, and the vehicle would turn off while driving with no warning signs. These issues have occurred intermittently since I purchased the vehicle, putting me in dangerous situations multiple times.
Mfg Campaign: 11594492
Recall Date: Jun 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The primary components that failed in my 2018 Jeep Renegade, equipped with a 2.4L engine, include the electrical system and the fuel pump assembly. The vehicle has randomly reset its electrical equipment by morning and has turned off while driving, which stiffened the steering wheel without warning. These components should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? My safety and the safety of others were put at significant risk numerous times. The vehicle has randomly turned off while driving, causing the steering wheel to stiffen without any warning. This sudden loss of power and control in traffic is extremely dangerous and could easily lead to accidents. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by both a dealer and an independent service center. The dealers identified issues with the electrical system resetting and the engine turning off unexpectedly, but solutions have been inconsistent. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by the manufacturer and the dealership. The manufacturer has been notified of these issues, and the dealership performed diagnostic tests, but the problem persists despite their interventions. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps or messages prior to the failures. The electrical system would reset by morning without any prior indication, and the vehicle would turn off while driving with no warning signs. These issues have occurred intermittently since I purchased the vehicle, putting me in dangerous situations multiple times.
Corrective Action:
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The primary components that failed in my 2018 Jeep Renegade, equipped with a 2.4L engine, include the electrical system and the fuel pump assembly. The vehicle has randomly reset its electrical equipment by morning and has turned off while driving, which stiffened the steering wheel without warning. These components should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? My safety and the safety of others were put at significant risk numerous times. The vehicle has randomly turned off while driving, causing the steering wheel to stiffen without any warning. This sudden loss of power and control in traffic is extremely dangerous and could easily lead to accidents. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by both a dealer and an independent service center. The dealers identified issues with the electrical system resetting and the engine turning off unexpectedly, but solutions have been inconsistent. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by the manufacturer and the dealership. The manufacturer has been notified of these issues, and the dealership performed diagnostic tests, but the problem persists despite their interventions. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps or messages prior to the failures. The electrical system would reset by morning without any prior indication, and the vehicle would turn off while driving with no warning signs. These issues have occurred intermittently since I purchased the vehicle, putting me in dangerous situations multiple times.
Additional Notes:
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The primary components that failed in my 2018 Jeep Renegade, equipped with a 2.4L engine, include the electrical system and the fuel pump assembly. The vehicle has randomly reset its electrical equipment by morning and has turned off while driving, which stiffened the steering wheel without warning. These components should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? My safety and the safety of others were put at significant risk numerous times. The vehicle has randomly turned off while driving, causing the steering wheel to stiffen without any warning. This sudden loss of power and control in traffic is extremely dangerous and could easily lead to accidents. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by both a dealer and an independent service center. The dealers identified issues with the electrical system resetting and the engine turning off unexpectedly, but solutions have been inconsistent. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by the manufacturer and the dealership. The manufacturer has been notified of these issues, and the dealership performed diagnostic tests, but the problem persists despite their interventions. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps or messages prior to the failures. The electrical system would reset by morning without any prior indication, and the vehicle would turn off while driving with no warning signs. These issues have occurred intermittently since I purchased the vehicle, putting me in dangerous situations multiple times.
Mfg Campaign: 11594492
Recall Date: Jun 14, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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