Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The third-row seat belts may not allow occupants to properly access or fasten the seat belt to the buckle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: A7A
Recall Date: Oct 26, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Wagoneer and Grand Wagoneer vehicles. The upper B-pillar interior trim may not be fully seated and could interfere with the side curtain air bag (SABIC) deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 76A
Recall Date: Aug 3, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Wagoneer and Grand Wagoneer vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: YA1
Recall Date: Dec 21, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Wagoneer and Grand Wagoneer vehicles. The second-row center-seat recliner pull strap may bind on the seat trim surface, preventing the seat back from locking into the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y86
Recall Date: Nov 23, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y79
Recall Date: Nov 10, 2021
Consumer Complaints
84 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR COMPLETELY SHUT DOWN ALL ELECTRONICS AND NOT MOVING. CAR ENGINE STILL RUNNING, THOUGH.
Corrective Action:
CAR COMPLETELY SHUT DOWN ALL ELECTRONICS AND NOT MOVING. CAR ENGINE STILL RUNNING, THOUGH.
Additional Notes:
CAR COMPLETELY SHUT DOWN ALL ELECTRONICS AND NOT MOVING. CAR ENGINE STILL RUNNING, THOUGH.
Mfg Campaign: 11513367
Recall Date: Mar 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
CAR COMPLETELY SHUT DOWN ALL ELECTRONICS AND NOT MOVING. CAR ENGINE STILL RUNNING, THOUGH.
Corrective Action:
CAR COMPLETELY SHUT DOWN ALL ELECTRONICS AND NOT MOVING. CAR ENGINE STILL RUNNING, THOUGH.
Additional Notes:
CAR COMPLETELY SHUT DOWN ALL ELECTRONICS AND NOT MOVING. CAR ENGINE STILL RUNNING, THOUGH.
Mfg Campaign: 11513367
Recall Date: Mar 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2022 Jeep Grand Wagoneer series 1,had 22000 miles and engine locked up with number 4 piston seizing up. New starter put on and also new Cadillac converters. A new motor was installed but will not idle because of timing issues. 64 days later engineer can still not figure out how to help the mechanic to get it running. Prior to this driving home from dealer lot airbag light came on SOS. Would shift in four low without pushing the button while driving. Because dealership was not a Certified Jeep Wagoneer dealer, wagoneer client services has been little to no help driving a used GMC Arcadia that has more miles on it that what our vehicle had when the motor blew!
Corrective Action:
2022 Jeep Grand Wagoneer series 1,had 22000 miles and engine locked up with number 4 piston seizing up. New starter put on and also new Cadillac converters. A new motor was installed but will not idle because of timing issues. 64 days later engineer can still not figure out how to help the mechanic to get it running. Prior to this driving home from dealer lot airbag light came on SOS. Would shift in four low without pushing the button while driving. Because dealership was not a Certified Jeep Wagoneer dealer, wagoneer client services has been little to no help driving a used GMC Arcadia that has more miles on it that what our vehicle had when the motor blew!
Additional Notes:
2022 Jeep Grand Wagoneer series 1,had 22000 miles and engine locked up with number 4 piston seizing up. New starter put on and also new Cadillac converters. A new motor was installed but will not idle because of timing issues. 64 days later engineer can still not figure out how to help the mechanic to get it running. Prior to this driving home from dealer lot airbag light came on SOS. Would shift in four low without pushing the button while driving. Because dealership was not a Certified Jeep Wagoneer dealer, wagoneer client services has been little to no help driving a used GMC Arcadia that has more miles on it that what our vehicle had when the motor blew!
Mfg Campaign: 11509116
Recall Date: Feb 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
2022 Jeep Grand Wagoneer series 1,had 22000 miles and engine locked up with number 4 piston seizing up. New starter put on and also new Cadillac converters. A new motor was installed but will not idle because of timing issues. 64 days later engineer can still not figure out how to help the mechanic to get it running. Prior to this driving home from dealer lot airbag light came on SOS. Would shift in four low without pushing the button while driving. Because dealership was not a Certified Jeep Wagoneer dealer, wagoneer client services has been little to no help driving a used GMC Arcadia that has more miles on it that what our vehicle had when the motor blew!
Corrective Action:
2022 Jeep Grand Wagoneer series 1,had 22000 miles and engine locked up with number 4 piston seizing up. New starter put on and also new Cadillac converters. A new motor was installed but will not idle because of timing issues. 64 days later engineer can still not figure out how to help the mechanic to get it running. Prior to this driving home from dealer lot airbag light came on SOS. Would shift in four low without pushing the button while driving. Because dealership was not a Certified Jeep Wagoneer dealer, wagoneer client services has been little to no help driving a used GMC Arcadia that has more miles on it that what our vehicle had when the motor blew!
Additional Notes:
2022 Jeep Grand Wagoneer series 1,had 22000 miles and engine locked up with number 4 piston seizing up. New starter put on and also new Cadillac converters. A new motor was installed but will not idle because of timing issues. 64 days later engineer can still not figure out how to help the mechanic to get it running. Prior to this driving home from dealer lot airbag light came on SOS. Would shift in four low without pushing the button while driving. Because dealership was not a Certified Jeep Wagoneer dealer, wagoneer client services has been little to no help driving a used GMC Arcadia that has more miles on it that what our vehicle had when the motor blew!
Mfg Campaign: 11509116
Recall Date: Feb 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle has a malfunctioning climate control system due to electrical / software issues. When the climate control a/c is set to manual mode it will have a "ghost" control which will randomly change settings, it changes the set temperature - recirculating mode - a/c on and off - fan speed - fan direction (windshield, face, feet) - and will also apply to the rear passenger control unit. The main and lower front climate control screens will act "crazy" when this "ghost/glitch". is happening and randomly change settings, the driver cannot override it when it is happening until the vehicle is shut off. It is extremely dangerous as this malfunctioning climate control will let the front windshield moisture build up and be impossible to clear off - which leads to a visual obstruction and could result in a crash, it's especially bad for us in the PacNW in the winter when it is dark and always wet, not being able to keep the windshield clear is scary. I've reported the issue date as 12/24/22, but it happens frequently. I have recorded videos of it happening on my iPhone but the file size is too large for here. We are still waiting for parts from Jeep to get this issue fixed, there are multiple reports from other owners on this issue also, why is this vehicle allowed to be sold to the public ? It has so many issues.
Corrective Action:
Vehicle has a malfunctioning climate control system due to electrical / software issues. When the climate control a/c is set to manual mode it will have a "ghost" control which will randomly change settings, it changes the set temperature - recirculating mode - a/c on and off - fan speed - fan direction (windshield, face, feet) - and will also apply to the rear passenger control unit. The main and lower front climate control screens will act "crazy" when this "ghost/glitch". is happening and randomly change settings, the driver cannot override it when it is happening until the vehicle is shut off. It is extremely dangerous as this malfunctioning climate control will let the front windshield moisture build up and be impossible to clear off - which leads to a visual obstruction and could result in a crash, it's especially bad for us in the PacNW in the winter when it is dark and always wet, not being able to keep the windshield clear is scary. I've reported the issue date as 12/24/22, but it happens frequently. I have recorded videos of it happening on my iPhone but the file size is too large for here. We are still waiting for parts from Jeep to get this issue fixed, there are multiple reports from other owners on this issue also, why is this vehicle allowed to be sold to the public ? It has so many issues.
Additional Notes:
Vehicle has a malfunctioning climate control system due to electrical / software issues. When the climate control a/c is set to manual mode it will have a "ghost" control which will randomly change settings, it changes the set temperature - recirculating mode - a/c on and off - fan speed - fan direction (windshield, face, feet) - and will also apply to the rear passenger control unit. The main and lower front climate control screens will act "crazy" when this "ghost/glitch". is happening and randomly change settings, the driver cannot override it when it is happening until the vehicle is shut off. It is extremely dangerous as this malfunctioning climate control will let the front windshield moisture build up and be impossible to clear off - which leads to a visual obstruction and could result in a crash, it's especially bad for us in the PacNW in the winter when it is dark and always wet, not being able to keep the windshield clear is scary. I've reported the issue date as 12/24/22, but it happens frequently. I have recorded videos of it happening on my iPhone but the file size is too large for here. We are still waiting for parts from Jeep to get this issue fixed, there are multiple reports from other owners on this issue also, why is this vehicle allowed to be sold to the public ? It has so many issues.
Mfg Campaign: 11504045
Recall Date: Jan 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The engine in our 2022 Wagoneer failed. We bought the car on April 30, 2022 and it had 15,000 miles on it when the engine blew. We were driving on I-70 near Burlington, CO when the message on the did ash read something to the effect of put the car in park. There were no other warning lights. Immediately, the car began to lose power and white smoke started to come out of the exhaust. We were able to get the car to the shoulder from the left lane, however, we were going 75mph or so and could’ve gotten into a wreck. A wrecker was called through Wagoneer roadside assistance and came about 2 hours after the initial call. The anti lock brakes on the car kept locking when the car was put into neutral to try to get the car on the wrecker. The engine barely started at this point. The closest dealer was in limon, co which is where the car is currently. Upon visual inspection, a new engine was ordered under warranty. Apparently, the engine was completely locked at this point and the service dept in Limon couldn’t even start the car. We don’t know if there is anything else wrong. Additionally, there is another Wagoneer at the Transwest dealership in limon, co with a blown engine.
Corrective Action:
The engine in our 2022 Wagoneer failed. We bought the car on April 30, 2022 and it had 15,000 miles on it when the engine blew. We were driving on I-70 near Burlington, CO when the message on the did ash read something to the effect of put the car in park. There were no other warning lights. Immediately, the car began to lose power and white smoke started to come out of the exhaust. We were able to get the car to the shoulder from the left lane, however, we were going 75mph or so and could’ve gotten into a wreck. A wrecker was called through Wagoneer roadside assistance and came about 2 hours after the initial call. The anti lock brakes on the car kept locking when the car was put into neutral to try to get the car on the wrecker. The engine barely started at this point. The closest dealer was in limon, co which is where the car is currently. Upon visual inspection, a new engine was ordered under warranty. Apparently, the engine was completely locked at this point and the service dept in Limon couldn’t even start the car. We don’t know if there is anything else wrong. Additionally, there is another Wagoneer at the Transwest dealership in limon, co with a blown engine.
Additional Notes:
The engine in our 2022 Wagoneer failed. We bought the car on April 30, 2022 and it had 15,000 miles on it when the engine blew. We were driving on I-70 near Burlington, CO when the message on the did ash read something to the effect of put the car in park. There were no other warning lights. Immediately, the car began to lose power and white smoke started to come out of the exhaust. We were able to get the car to the shoulder from the left lane, however, we were going 75mph or so and could’ve gotten into a wreck. A wrecker was called through Wagoneer roadside assistance and came about 2 hours after the initial call. The anti lock brakes on the car kept locking when the car was put into neutral to try to get the car on the wrecker. The engine barely started at this point. The closest dealer was in limon, co which is where the car is currently. Upon visual inspection, a new engine was ordered under warranty. Apparently, the engine was completely locked at this point and the service dept in Limon couldn’t even start the car. We don’t know if there is anything else wrong. Additionally, there is another Wagoneer at the Transwest dealership in limon, co with a blown engine.
Mfg Campaign: 11499656
Recall Date: Dec 31, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Started the vehicle and had no power steering. Turned off and restarted several times to see if it was just a computer glitch. It couldn't be steered at all. If this had happened while driving there most certainly would have been an accident.
Corrective Action:
Started the vehicle and had no power steering. Turned off and restarted several times to see if it was just a computer glitch. It couldn't be steered at all. If this had happened while driving there most certainly would have been an accident.
Additional Notes:
Started the vehicle and had no power steering. Turned off and restarted several times to see if it was just a computer glitch. It couldn't be steered at all. If this had happened while driving there most certainly would have been an accident.
Mfg Campaign: 11492591
Recall Date: Nov 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle loses power randomly, have to pull over and turn it off and back on
Corrective Action:
Vehicle loses power randomly, have to pull over and turn it off and back on
Additional Notes:
Vehicle loses power randomly, have to pull over and turn it off and back on
Mfg Campaign: 11483465
Recall Date: Sep 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While I was driving at around 35 miles per hour and tried to stop in a short distance because of the “should I go or not” situation at the traffic light, the whole vehicle was shut off at a blink of an eye. Soon after I noticed it and tried to imitate the incident to make sure I wasn’t mistaken, it happened three time in a row. The incident can only be seen at night time when light from the headlight is visible since it happens so quick. It wasn’t just about headlight. The engine shut off and turned back momentarily as well. Thankfully each event didn’t last longer than a second and there weren’t any vehicles nearby. When I told a CDJR Monrovia service department manager about the incident and said we need to investigate, he was not serious about it. And nothing was inspected upon the request. There were no warning signs prior to the failure.
Corrective Action:
While I was driving at around 35 miles per hour and tried to stop in a short distance because of the “should I go or not” situation at the traffic light, the whole vehicle was shut off at a blink of an eye. Soon after I noticed it and tried to imitate the incident to make sure I wasn’t mistaken, it happened three time in a row. The incident can only be seen at night time when light from the headlight is visible since it happens so quick. It wasn’t just about headlight. The engine shut off and turned back momentarily as well. Thankfully each event didn’t last longer than a second and there weren’t any vehicles nearby. When I told a CDJR Monrovia service department manager about the incident and said we need to investigate, he was not serious about it. And nothing was inspected upon the request. There were no warning signs prior to the failure.
Additional Notes:
While I was driving at around 35 miles per hour and tried to stop in a short distance because of the “should I go or not” situation at the traffic light, the whole vehicle was shut off at a blink of an eye. Soon after I noticed it and tried to imitate the incident to make sure I wasn’t mistaken, it happened three time in a row. The incident can only be seen at night time when light from the headlight is visible since it happens so quick. It wasn’t just about headlight. The engine shut off and turned back momentarily as well. Thankfully each event didn’t last longer than a second and there weren’t any vehicles nearby. When I told a CDJR Monrovia service department manager about the incident and said we need to investigate, he was not serious about it. And nothing was inspected upon the request. There were no warning signs prior to the failure.
Mfg Campaign: 11480995
Recall Date: Aug 24, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While I was driving at around 35 miles per hour and tried to stop in a short distance because of the “should I go or not” situation at the traffic light, the whole vehicle was shut off at a blink of an eye. Soon after I noticed it and tried to imitate the incident to make sure I wasn’t mistaken, it happened three time in a row. The incident can only be seen at night time when light from the headlight is visible since it happens so quick. It wasn’t just about headlight. The engine shut off and turned back momentarily as well. Thankfully each event didn’t last longer than a second and there weren’t any vehicles nearby. When I told a CDJR Monrovia service department manager about the incident and said we need to investigate, he was not serious about it. And nothing was inspected upon the request. There were no warning signs prior to the failure.
Corrective Action:
While I was driving at around 35 miles per hour and tried to stop in a short distance because of the “should I go or not” situation at the traffic light, the whole vehicle was shut off at a blink of an eye. Soon after I noticed it and tried to imitate the incident to make sure I wasn’t mistaken, it happened three time in a row. The incident can only be seen at night time when light from the headlight is visible since it happens so quick. It wasn’t just about headlight. The engine shut off and turned back momentarily as well. Thankfully each event didn’t last longer than a second and there weren’t any vehicles nearby. When I told a CDJR Monrovia service department manager about the incident and said we need to investigate, he was not serious about it. And nothing was inspected upon the request. There were no warning signs prior to the failure.
Additional Notes:
While I was driving at around 35 miles per hour and tried to stop in a short distance because of the “should I go or not” situation at the traffic light, the whole vehicle was shut off at a blink of an eye. Soon after I noticed it and tried to imitate the incident to make sure I wasn’t mistaken, it happened three time in a row. The incident can only be seen at night time when light from the headlight is visible since it happens so quick. It wasn’t just about headlight. The engine shut off and turned back momentarily as well. Thankfully each event didn’t last longer than a second and there weren’t any vehicles nearby. When I told a CDJR Monrovia service department manager about the incident and said we need to investigate, he was not serious about it. And nothing was inspected upon the request. There were no warning signs prior to the failure.
Mfg Campaign: 11480995
Recall Date: Aug 24, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated while driving approximately 52 MPH, the cruise control inadvertently disengaged and the vehicle was unable to accelerate as needed. There was an unknown warning light illuminated, and a message to service the vehicle was displayed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,999.
Corrective Action:
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated while driving approximately 52 MPH, the cruise control inadvertently disengaged and the vehicle was unable to accelerate as needed. There was an unknown warning light illuminated, and a message to service the vehicle was displayed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,999.
Additional Notes:
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated while driving approximately 52 MPH, the cruise control inadvertently disengaged and the vehicle was unable to accelerate as needed. There was an unknown warning light illuminated, and a message to service the vehicle was displayed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,999.
Mfg Campaign: 11476499
Recall Date: Jul 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated while driving approximately 52 MPH, the cruise control inadvertently disengaged and the vehicle was unable to accelerate as needed. There was an unknown warning light illuminated, and a message to service the vehicle was displayed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,999.
Corrective Action:
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated while driving approximately 52 MPH, the cruise control inadvertently disengaged and the vehicle was unable to accelerate as needed. There was an unknown warning light illuminated, and a message to service the vehicle was displayed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,999.
Additional Notes:
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated while driving approximately 52 MPH, the cruise control inadvertently disengaged and the vehicle was unable to accelerate as needed. There was an unknown warning light illuminated, and a message to service the vehicle was displayed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,999.
Mfg Campaign: 11476499
Recall Date: Jul 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated that while driving approximately 65 MPH, the hood of the vehicle suddenly became unsecured and flew open, striking the front windshield, and creating a visibility hazard for the driver. The contact indicated that the locking mechanism bolts had erroneously unscrewed from the hood causing the failure. The vehicle was taken to the local dealer who replaced the hood and locking mechanism and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 4,000.
Corrective Action:
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated that while driving approximately 65 MPH, the hood of the vehicle suddenly became unsecured and flew open, striking the front windshield, and creating a visibility hazard for the driver. The contact indicated that the locking mechanism bolts had erroneously unscrewed from the hood causing the failure. The vehicle was taken to the local dealer who replaced the hood and locking mechanism and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 4,000.
Additional Notes:
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated that while driving approximately 65 MPH, the hood of the vehicle suddenly became unsecured and flew open, striking the front windshield, and creating a visibility hazard for the driver. The contact indicated that the locking mechanism bolts had erroneously unscrewed from the hood causing the failure. The vehicle was taken to the local dealer who replaced the hood and locking mechanism and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 4,000.
Mfg Campaign: 11475067
Recall Date: Jul 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Potential Consequences:
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated that while driving approximately 65 MPH, the hood of the vehicle suddenly became unsecured and flew open, striking the front windshield, and creating a visibility hazard for the driver. The contact indicated that the locking mechanism bolts had erroneously unscrewed from the hood causing the failure. The vehicle was taken to the local dealer who replaced the hood and locking mechanism and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 4,000.
Corrective Action:
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated that while driving approximately 65 MPH, the hood of the vehicle suddenly became unsecured and flew open, striking the front windshield, and creating a visibility hazard for the driver. The contact indicated that the locking mechanism bolts had erroneously unscrewed from the hood causing the failure. The vehicle was taken to the local dealer who replaced the hood and locking mechanism and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 4,000.
Additional Notes:
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated that while driving approximately 65 MPH, the hood of the vehicle suddenly became unsecured and flew open, striking the front windshield, and creating a visibility hazard for the driver. The contact indicated that the locking mechanism bolts had erroneously unscrewed from the hood causing the failure. The vehicle was taken to the local dealer who replaced the hood and locking mechanism and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 4,000.
Mfg Campaign: 11475067
Recall Date: Jul 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Complaint - The wiring harness in my engine compartment is mounted on the firewall below the cowl. It runs from the driver’s side to the passenger side. On my vehicle, it has a significant drop on the driver's side, almost hitting the master brake cylinder cover. The wiring harness does move significantly on the driver's side. Note-Some kinds of clips are molded onto the wire harness cover. Upon inspection of the wiring harness and cover, there is nothing that I and Service Director could find to attach the wiring harness to the firewall to keep it permanently up and away from the driver-side master cylinder brakes. Notes - My vehicle is available to you for inspection if warranted. -Dealership Service Mgr Director and Wagoneer customer service were notified and were inspected. I/we also confirmed and noted that other identical vehicles have the same problem. — inspection was performed either on the service lot by Director and myself or in the Dealership Showroom Display vehicle by me. -WCS officially informed me on 7/8/2022 that the Service Director said my vehicle wiring harness was manufactured as designed, and WCS goes by what the Director says. Because I told them (WCS) I was filling a complaint with NHTSA, they will close my case. -As of this date, no problems or failures are noted. Impression- This potential safety hazard could lead to electrical shorts, major components failure, and a possible fire hazard when the vehicle is in motion due to vibration wear, including off-road use.
Corrective Action:
Complaint - The wiring harness in my engine compartment is mounted on the firewall below the cowl. It runs from the driver’s side to the passenger side. On my vehicle, it has a significant drop on the driver's side, almost hitting the master brake cylinder cover. The wiring harness does move significantly on the driver's side. Note-Some kinds of clips are molded onto the wire harness cover. Upon inspection of the wiring harness and cover, there is nothing that I and Service Director could find to attach the wiring harness to the firewall to keep it permanently up and away from the driver-side master cylinder brakes. Notes - My vehicle is available to you for inspection if warranted. -Dealership Service Mgr Director and Wagoneer customer service were notified and were inspected. I/we also confirmed and noted that other identical vehicles have the same problem. — inspection was performed either on the service lot by Director and myself or in the Dealership Showroom Display vehicle by me. -WCS officially informed me on 7/8/2022 that the Service Director said my vehicle wiring harness was manufactured as designed, and WCS goes by what the Director says. Because I told them (WCS) I was filling a complaint with NHTSA, they will close my case. -As of this date, no problems or failures are noted. Impression- This potential safety hazard could lead to electrical shorts, major components failure, and a possible fire hazard when the vehicle is in motion due to vibration wear, including off-road use.
Additional Notes:
Complaint - The wiring harness in my engine compartment is mounted on the firewall below the cowl. It runs from the driver’s side to the passenger side. On my vehicle, it has a significant drop on the driver's side, almost hitting the master brake cylinder cover. The wiring harness does move significantly on the driver's side. Note-Some kinds of clips are molded onto the wire harness cover. Upon inspection of the wiring harness and cover, there is nothing that I and Service Director could find to attach the wiring harness to the firewall to keep it permanently up and away from the driver-side master cylinder brakes. Notes - My vehicle is available to you for inspection if warranted. -Dealership Service Mgr Director and Wagoneer customer service were notified and were inspected. I/we also confirmed and noted that other identical vehicles have the same problem. — inspection was performed either on the service lot by Director and myself or in the Dealership Showroom Display vehicle by me. -WCS officially informed me on 7/8/2022 that the Service Director said my vehicle wiring harness was manufactured as designed, and WCS goes by what the Director says. Because I told them (WCS) I was filling a complaint with NHTSA, they will close my case. -As of this date, no problems or failures are noted. Impression- This potential safety hazard could lead to electrical shorts, major components failure, and a possible fire hazard when the vehicle is in motion due to vibration wear, including off-road use.
Mfg Campaign: 11473068
Recall Date: Jul 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
We purchased this Grand Wagoneer on Mon June 27th and left for our family vacation we had planned in Oklahoma. We live in Castle Rock, Co. The next day on tuesday as we were driving on the I-35 the Transmission would drop out of gear and the rpm's would rev up. This would be while doing nothing but driving normally . Then it happened about 5 times over the course of 1.5 hours. We stopped for gas in and upon leaving to re enter the interstate the vehicle would kick when the gas was pressed. My definition of kicking is that the front end would kick right and the rear end would kick left. This was with any amount of torque from acceleration. In trying to figure out what is going on I called the closest Jeep dealership FOWLER to see if we can stop in and have them re program the transmission assuming that or the drivetrain might have been the issue. But then as I was driving it was making the vehicle kick more and it was getting scary as the vehicle could have flipped if I wasn't being as careful as I was. We were going to try to coast our way slowly to the dealership to avoid being stranded and try not to accelerate much but within a few minutes a large noise like we were carrying a train under out car started and it was very obvious something was wrong as the car was pulling and making lots of noises. I pulled over and looked under the car. Everything looked fine other than an enormous amount of grease on the frame by the rear right wheel/inside. There were zero warning lights, errors or messages of any kind on the dash throughout all of these issues. The diagnosis is that the CV boot ruptured and the axle separated from the frame also destroying the differential. In turn, the only conclusion is that it was not assembled correctly at the factory. The parts are at Fowler Jeep right now in OK. Jeep is repairing it but not buying it back. This vehicle is unsafe and noone in their right mind would want to drive this car again with the unknown.
Corrective Action:
We purchased this Grand Wagoneer on Mon June 27th and left for our family vacation we had planned in Oklahoma. We live in Castle Rock, Co. The next day on tuesday as we were driving on the I-35 the Transmission would drop out of gear and the rpm's would rev up. This would be while doing nothing but driving normally . Then it happened about 5 times over the course of 1.5 hours. We stopped for gas in and upon leaving to re enter the interstate the vehicle would kick when the gas was pressed. My definition of kicking is that the front end would kick right and the rear end would kick left. This was with any amount of torque from acceleration. In trying to figure out what is going on I called the closest Jeep dealership FOWLER to see if we can stop in and have them re program the transmission assuming that or the drivetrain might have been the issue. But then as I was driving it was making the vehicle kick more and it was getting scary as the vehicle could have flipped if I wasn't being as careful as I was. We were going to try to coast our way slowly to the dealership to avoid being stranded and try not to accelerate much but within a few minutes a large noise like we were carrying a train under out car started and it was very obvious something was wrong as the car was pulling and making lots of noises. I pulled over and looked under the car. Everything looked fine other than an enormous amount of grease on the frame by the rear right wheel/inside. There were zero warning lights, errors or messages of any kind on the dash throughout all of these issues. The diagnosis is that the CV boot ruptured and the axle separated from the frame also destroying the differential. In turn, the only conclusion is that it was not assembled correctly at the factory. The parts are at Fowler Jeep right now in OK. Jeep is repairing it but not buying it back. This vehicle is unsafe and noone in their right mind would want to drive this car again with the unknown.
Additional Notes:
We purchased this Grand Wagoneer on Mon June 27th and left for our family vacation we had planned in Oklahoma. We live in Castle Rock, Co. The next day on tuesday as we were driving on the I-35 the Transmission would drop out of gear and the rpm's would rev up. This would be while doing nothing but driving normally . Then it happened about 5 times over the course of 1.5 hours. We stopped for gas in and upon leaving to re enter the interstate the vehicle would kick when the gas was pressed. My definition of kicking is that the front end would kick right and the rear end would kick left. This was with any amount of torque from acceleration. In trying to figure out what is going on I called the closest Jeep dealership FOWLER to see if we can stop in and have them re program the transmission assuming that or the drivetrain might have been the issue. But then as I was driving it was making the vehicle kick more and it was getting scary as the vehicle could have flipped if I wasn't being as careful as I was. We were going to try to coast our way slowly to the dealership to avoid being stranded and try not to accelerate much but within a few minutes a large noise like we were carrying a train under out car started and it was very obvious something was wrong as the car was pulling and making lots of noises. I pulled over and looked under the car. Everything looked fine other than an enormous amount of grease on the frame by the rear right wheel/inside. There were zero warning lights, errors or messages of any kind on the dash throughout all of these issues. The diagnosis is that the CV boot ruptured and the axle separated from the frame also destroying the differential. In turn, the only conclusion is that it was not assembled correctly at the factory. The parts are at Fowler Jeep right now in OK. Jeep is repairing it but not buying it back. This vehicle is unsafe and noone in their right mind would want to drive this car again with the unknown.
Mfg Campaign: 11472631
Recall Date: Jul 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
We purchased this Grand Wagoneer on Mon June 27th and left for our family vacation we had planned in Oklahoma. We live in Castle Rock, Co. The next day on tuesday as we were driving on the I-35 the Transmission would drop out of gear and the rpm's would rev up. This would be while doing nothing but driving normally . Then it happened about 5 times over the course of 1.5 hours. We stopped for gas in and upon leaving to re enter the interstate the vehicle would kick when the gas was pressed. My definition of kicking is that the front end would kick right and the rear end would kick left. This was with any amount of torque from acceleration. In trying to figure out what is going on I called the closest Jeep dealership FOWLER to see if we can stop in and have them re program the transmission assuming that or the drivetrain might have been the issue. But then as I was driving it was making the vehicle kick more and it was getting scary as the vehicle could have flipped if I wasn't being as careful as I was. We were going to try to coast our way slowly to the dealership to avoid being stranded and try not to accelerate much but within a few minutes a large noise like we were carrying a train under out car started and it was very obvious something was wrong as the car was pulling and making lots of noises. I pulled over and looked under the car. Everything looked fine other than an enormous amount of grease on the frame by the rear right wheel/inside. There were zero warning lights, errors or messages of any kind on the dash throughout all of these issues. The diagnosis is that the CV boot ruptured and the axle separated from the frame also destroying the differential. In turn, the only conclusion is that it was not assembled correctly at the factory. The parts are at Fowler Jeep right now in OK. Jeep is repairing it but not buying it back. This vehicle is unsafe and noone in their right mind would want to drive this car again with the unknown.
Corrective Action:
We purchased this Grand Wagoneer on Mon June 27th and left for our family vacation we had planned in Oklahoma. We live in Castle Rock, Co. The next day on tuesday as we were driving on the I-35 the Transmission would drop out of gear and the rpm's would rev up. This would be while doing nothing but driving normally . Then it happened about 5 times over the course of 1.5 hours. We stopped for gas in and upon leaving to re enter the interstate the vehicle would kick when the gas was pressed. My definition of kicking is that the front end would kick right and the rear end would kick left. This was with any amount of torque from acceleration. In trying to figure out what is going on I called the closest Jeep dealership FOWLER to see if we can stop in and have them re program the transmission assuming that or the drivetrain might have been the issue. But then as I was driving it was making the vehicle kick more and it was getting scary as the vehicle could have flipped if I wasn't being as careful as I was. We were going to try to coast our way slowly to the dealership to avoid being stranded and try not to accelerate much but within a few minutes a large noise like we were carrying a train under out car started and it was very obvious something was wrong as the car was pulling and making lots of noises. I pulled over and looked under the car. Everything looked fine other than an enormous amount of grease on the frame by the rear right wheel/inside. There were zero warning lights, errors or messages of any kind on the dash throughout all of these issues. The diagnosis is that the CV boot ruptured and the axle separated from the frame also destroying the differential. In turn, the only conclusion is that it was not assembled correctly at the factory. The parts are at Fowler Jeep right now in OK. Jeep is repairing it but not buying it back. This vehicle is unsafe and noone in their right mind would want to drive this car again with the unknown.
Additional Notes:
We purchased this Grand Wagoneer on Mon June 27th and left for our family vacation we had planned in Oklahoma. We live in Castle Rock, Co. The next day on tuesday as we were driving on the I-35 the Transmission would drop out of gear and the rpm's would rev up. This would be while doing nothing but driving normally . Then it happened about 5 times over the course of 1.5 hours. We stopped for gas in and upon leaving to re enter the interstate the vehicle would kick when the gas was pressed. My definition of kicking is that the front end would kick right and the rear end would kick left. This was with any amount of torque from acceleration. In trying to figure out what is going on I called the closest Jeep dealership FOWLER to see if we can stop in and have them re program the transmission assuming that or the drivetrain might have been the issue. But then as I was driving it was making the vehicle kick more and it was getting scary as the vehicle could have flipped if I wasn't being as careful as I was. We were going to try to coast our way slowly to the dealership to avoid being stranded and try not to accelerate much but within a few minutes a large noise like we were carrying a train under out car started and it was very obvious something was wrong as the car was pulling and making lots of noises. I pulled over and looked under the car. Everything looked fine other than an enormous amount of grease on the frame by the rear right wheel/inside. There were zero warning lights, errors or messages of any kind on the dash throughout all of these issues. The diagnosis is that the CV boot ruptured and the axle separated from the frame also destroying the differential. In turn, the only conclusion is that it was not assembled correctly at the factory. The parts are at Fowler Jeep right now in OK. Jeep is repairing it but not buying it back. This vehicle is unsafe and noone in their right mind would want to drive this car again with the unknown.
Mfg Campaign: 11472631
Recall Date: Jul 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
We purchased this Grand Wagoneer on Mon June 27th and left for our family vacation we had planned in Oklahoma. We live in Castle Rock, Co. The next day on tuesday as we were driving on the I-35 the Transmission would drop out of gear and the rpm's would rev up. This would be while doing nothing but driving normally . Then it happened about 5 times over the course of 1.5 hours. We stopped for gas in and upon leaving to re enter the interstate the vehicle would kick when the gas was pressed. My definition of kicking is that the front end would kick right and the rear end would kick left. This was with any amount of torque from acceleration. In trying to figure out what is going on I called the closest Jeep dealership FOWLER to see if we can stop in and have them re program the transmission assuming that or the drivetrain might have been the issue. But then as I was driving it was making the vehicle kick more and it was getting scary as the vehicle could have flipped if I wasn't being as careful as I was. We were going to try to coast our way slowly to the dealership to avoid being stranded and try not to accelerate much but within a few minutes a large noise like we were carrying a train under out car started and it was very obvious something was wrong as the car was pulling and making lots of noises. I pulled over and looked under the car. Everything looked fine other than an enormous amount of grease on the frame by the rear right wheel/inside. There were zero warning lights, errors or messages of any kind on the dash throughout all of these issues. The diagnosis is that the CV boot ruptured and the axle separated from the frame also destroying the differential. In turn, the only conclusion is that it was not assembled correctly at the factory. The parts are at Fowler Jeep right now in OK. Jeep is repairing it but not buying it back. This vehicle is unsafe and noone in their right mind would want to drive this car again with the unknown.
Corrective Action:
We purchased this Grand Wagoneer on Mon June 27th and left for our family vacation we had planned in Oklahoma. We live in Castle Rock, Co. The next day on tuesday as we were driving on the I-35 the Transmission would drop out of gear and the rpm's would rev up. This would be while doing nothing but driving normally . Then it happened about 5 times over the course of 1.5 hours. We stopped for gas in and upon leaving to re enter the interstate the vehicle would kick when the gas was pressed. My definition of kicking is that the front end would kick right and the rear end would kick left. This was with any amount of torque from acceleration. In trying to figure out what is going on I called the closest Jeep dealership FOWLER to see if we can stop in and have them re program the transmission assuming that or the drivetrain might have been the issue. But then as I was driving it was making the vehicle kick more and it was getting scary as the vehicle could have flipped if I wasn't being as careful as I was. We were going to try to coast our way slowly to the dealership to avoid being stranded and try not to accelerate much but within a few minutes a large noise like we were carrying a train under out car started and it was very obvious something was wrong as the car was pulling and making lots of noises. I pulled over and looked under the car. Everything looked fine other than an enormous amount of grease on the frame by the rear right wheel/inside. There were zero warning lights, errors or messages of any kind on the dash throughout all of these issues. The diagnosis is that the CV boot ruptured and the axle separated from the frame also destroying the differential. In turn, the only conclusion is that it was not assembled correctly at the factory. The parts are at Fowler Jeep right now in OK. Jeep is repairing it but not buying it back. This vehicle is unsafe and noone in their right mind would want to drive this car again with the unknown.
Additional Notes:
We purchased this Grand Wagoneer on Mon June 27th and left for our family vacation we had planned in Oklahoma. We live in Castle Rock, Co. The next day on tuesday as we were driving on the I-35 the Transmission would drop out of gear and the rpm's would rev up. This would be while doing nothing but driving normally . Then it happened about 5 times over the course of 1.5 hours. We stopped for gas in and upon leaving to re enter the interstate the vehicle would kick when the gas was pressed. My definition of kicking is that the front end would kick right and the rear end would kick left. This was with any amount of torque from acceleration. In trying to figure out what is going on I called the closest Jeep dealership FOWLER to see if we can stop in and have them re program the transmission assuming that or the drivetrain might have been the issue. But then as I was driving it was making the vehicle kick more and it was getting scary as the vehicle could have flipped if I wasn't being as careful as I was. We were going to try to coast our way slowly to the dealership to avoid being stranded and try not to accelerate much but within a few minutes a large noise like we were carrying a train under out car started and it was very obvious something was wrong as the car was pulling and making lots of noises. I pulled over and looked under the car. Everything looked fine other than an enormous amount of grease on the frame by the rear right wheel/inside. There were zero warning lights, errors or messages of any kind on the dash throughout all of these issues. The diagnosis is that the CV boot ruptured and the axle separated from the frame also destroying the differential. In turn, the only conclusion is that it was not assembled correctly at the factory. The parts are at Fowler Jeep right now in OK. Jeep is repairing it but not buying it back. This vehicle is unsafe and noone in their right mind would want to drive this car again with the unknown.
Mfg Campaign: 11472631
Recall Date: Jul 6, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
On 2/23/2022, owner struck a medium sized pothole. The vehicle lit up several warning lights (ABS, traction control, etc.) as well as the check engine light. At this time, the driver applied the brakes and they went to the floor. Driver was able to coast into a roundabout and eventually into a parking lot and got the vehicle stopped. Upon shutdown and re-start, the vehicle had brakes again. Vehicle was taken to dealer on 2/23/22 and returned on 2/25/22. Several updates were programmed and battery was replaced. On 3/5/22 driver hit a medium sized pothole on a major interstate at 65 mph and the same thing happened. Luckily traffic was very light as the time and driver was able to exit the freeway and coast to a stop. The car was brought to the dealer again on 3/7/22 where it remains to this day.
Corrective Action:
On 2/23/2022, owner struck a medium sized pothole. The vehicle lit up several warning lights (ABS, traction control, etc.) as well as the check engine light. At this time, the driver applied the brakes and they went to the floor. Driver was able to coast into a roundabout and eventually into a parking lot and got the vehicle stopped. Upon shutdown and re-start, the vehicle had brakes again. Vehicle was taken to dealer on 2/23/22 and returned on 2/25/22. Several updates were programmed and battery was replaced. On 3/5/22 driver hit a medium sized pothole on a major interstate at 65 mph and the same thing happened. Luckily traffic was very light as the time and driver was able to exit the freeway and coast to a stop. The car was brought to the dealer again on 3/7/22 where it remains to this day.
Additional Notes:
On 2/23/2022, owner struck a medium sized pothole. The vehicle lit up several warning lights (ABS, traction control, etc.) as well as the check engine light. At this time, the driver applied the brakes and they went to the floor. Driver was able to coast into a roundabout and eventually into a parking lot and got the vehicle stopped. Upon shutdown and re-start, the vehicle had brakes again. Vehicle was taken to dealer on 2/23/22 and returned on 2/25/22. Several updates were programmed and battery was replaced. On 3/5/22 driver hit a medium sized pothole on a major interstate at 65 mph and the same thing happened. Luckily traffic was very light as the time and driver was able to exit the freeway and coast to a stop. The car was brought to the dealer again on 3/7/22 where it remains to this day.
Mfg Campaign: 11468389
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
On three separate occasions today, while driving on an interstate with the lane departure turned OFF, the Wagoneer seized up going from 75mph to mid 40mph quickly. The vehicle shuttered and went side to side a bit like it was reacting to lane departure. It was scary and I was almost rammed from behind once. It also started swaying and serving on occasion. Lane departure is off and it’s far Marie than normal lane departure movement which eases the vehicle back. Vehicle is going into service tomorrow.
Corrective Action:
On three separate occasions today, while driving on an interstate with the lane departure turned OFF, the Wagoneer seized up going from 75mph to mid 40mph quickly. The vehicle shuttered and went side to side a bit like it was reacting to lane departure. It was scary and I was almost rammed from behind once. It also started swaying and serving on occasion. Lane departure is off and it’s far Marie than normal lane departure movement which eases the vehicle back. Vehicle is going into service tomorrow.
Additional Notes:
On three separate occasions today, while driving on an interstate with the lane departure turned OFF, the Wagoneer seized up going from 75mph to mid 40mph quickly. The vehicle shuttered and went side to side a bit like it was reacting to lane departure. It was scary and I was almost rammed from behind once. It also started swaying and serving on occasion. Lane departure is off and it’s far Marie than normal lane departure movement which eases the vehicle back. Vehicle is going into service tomorrow.
Mfg Campaign: 11463565
Recall Date: May 5, 2022
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