Complaints & Recalls
Official Safety Recalls - Important!
19 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 20C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The blower motor may fail, which can cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 49C
Recall Date: Jun 24, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: B3B
Recall Date: Nov 27, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee vehicles. A bolt for the second-row seat belt buckle may not be tightened properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 70B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 40B
Recall Date: Apr 25, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Grand Cherokee L vehicles. Improperly fastened screen module connections may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 44B
Recall Date: Apr 25, 2024
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 14B,33B,34B,35B,36B
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 10B
Recall Date: Feb 22, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. When the master headlight switch is set to the AUTO position, the driver may be unable to quickly activate the high beams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 12B
Recall Date: Feb 22, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 04B
Recall Date: Feb 15, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 64A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 58A
Recall Date: May 18, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee L and Grand Cherokee vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 52A
Recall Date: May 11, 2023
Consumer Complaints
370 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11547828
Recall Date: Oct 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle made left turn with partially obstructed side view and struck a Pedestrian in a crosswalk. Pedestrian impact with center of vehicle (license plate). No Pedestrian Emergency Braking activated. Vehicle brought to the dealer (with LE Reconstruction) - front radar sensor not tracking. Further tests of vehicle with live pedestrians walking in front of vehicle; both from step off curb into bike lane and live pedestrians walking across the front of the vehicle with no alert or apparent tracking. All tests performed above 3mph (5kph) and below 39mph. Test also above 30mph with lane line activation, but did not detect Pedestrian path intrusion. Inside, the AEB for Pedestrian Emergency Braking is ON, with "Warning + Active Braking". See photos. Tested with all three sensitivity settings (Med, Near, Far). Additional: Rear sensors worked while in reverse with a Pedestrian side approach. Bosch CDR/EDR 900 connected, no Pedestrian option illuminated (only Airbag). Further: Tested another Grand Cherokee with similar trim options, on similar tests and it too did not detect or alert to Pedestrian path intrusion.
Corrective Action:
Vehicle made left turn with partially obstructed side view and struck a Pedestrian in a crosswalk. Pedestrian impact with center of vehicle (license plate). No Pedestrian Emergency Braking activated. Vehicle brought to the dealer (with LE Reconstruction) - front radar sensor not tracking. Further tests of vehicle with live pedestrians walking in front of vehicle; both from step off curb into bike lane and live pedestrians walking across the front of the vehicle with no alert or apparent tracking. All tests performed above 3mph (5kph) and below 39mph. Test also above 30mph with lane line activation, but did not detect Pedestrian path intrusion. Inside, the AEB for Pedestrian Emergency Braking is ON, with "Warning + Active Braking". See photos. Tested with all three sensitivity settings (Med, Near, Far). Additional: Rear sensors worked while in reverse with a Pedestrian side approach. Bosch CDR/EDR 900 connected, no Pedestrian option illuminated (only Airbag). Further: Tested another Grand Cherokee with similar trim options, on similar tests and it too did not detect or alert to Pedestrian path intrusion.
Additional Notes:
Vehicle made left turn with partially obstructed side view and struck a Pedestrian in a crosswalk. Pedestrian impact with center of vehicle (license plate). No Pedestrian Emergency Braking activated. Vehicle brought to the dealer (with LE Reconstruction) - front radar sensor not tracking. Further tests of vehicle with live pedestrians walking in front of vehicle; both from step off curb into bike lane and live pedestrians walking across the front of the vehicle with no alert or apparent tracking. All tests performed above 3mph (5kph) and below 39mph. Test also above 30mph with lane line activation, but did not detect Pedestrian path intrusion. Inside, the AEB for Pedestrian Emergency Braking is ON, with "Warning + Active Braking". See photos. Tested with all three sensitivity settings (Med, Near, Far). Additional: Rear sensors worked while in reverse with a Pedestrian side approach. Bosch CDR/EDR 900 connected, no Pedestrian option illuminated (only Airbag). Further: Tested another Grand Cherokee with similar trim options, on similar tests and it too did not detect or alert to Pedestrian path intrusion.
Mfg Campaign: 11547305
Recall Date: Sep 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Vehicle made left turn with partially obstructed side view and struck a Pedestrian in a crosswalk. Pedestrian impact with center of vehicle (license plate). No Pedestrian Emergency Braking activated. Vehicle brought to the dealer (with LE Reconstruction) - front radar sensor not tracking. Further tests of vehicle with live pedestrians walking in front of vehicle; both from step off curb into bike lane and live pedestrians walking across the front of the vehicle with no alert or apparent tracking. All tests performed above 3mph (5kph) and below 39mph. Test also above 30mph with lane line activation, but did not detect Pedestrian path intrusion. Inside, the AEB for Pedestrian Emergency Braking is ON, with "Warning + Active Braking". See photos. Tested with all three sensitivity settings (Med, Near, Far). Additional: Rear sensors worked while in reverse with a Pedestrian side approach. Bosch CDR/EDR 900 connected, no Pedestrian option illuminated (only Airbag). Further: Tested another Grand Cherokee with similar trim options, on similar tests and it too did not detect or alert to Pedestrian path intrusion.
Corrective Action:
Vehicle made left turn with partially obstructed side view and struck a Pedestrian in a crosswalk. Pedestrian impact with center of vehicle (license plate). No Pedestrian Emergency Braking activated. Vehicle brought to the dealer (with LE Reconstruction) - front radar sensor not tracking. Further tests of vehicle with live pedestrians walking in front of vehicle; both from step off curb into bike lane and live pedestrians walking across the front of the vehicle with no alert or apparent tracking. All tests performed above 3mph (5kph) and below 39mph. Test also above 30mph with lane line activation, but did not detect Pedestrian path intrusion. Inside, the AEB for Pedestrian Emergency Braking is ON, with "Warning + Active Braking". See photos. Tested with all three sensitivity settings (Med, Near, Far). Additional: Rear sensors worked while in reverse with a Pedestrian side approach. Bosch CDR/EDR 900 connected, no Pedestrian option illuminated (only Airbag). Further: Tested another Grand Cherokee with similar trim options, on similar tests and it too did not detect or alert to Pedestrian path intrusion.
Additional Notes:
Vehicle made left turn with partially obstructed side view and struck a Pedestrian in a crosswalk. Pedestrian impact with center of vehicle (license plate). No Pedestrian Emergency Braking activated. Vehicle brought to the dealer (with LE Reconstruction) - front radar sensor not tracking. Further tests of vehicle with live pedestrians walking in front of vehicle; both from step off curb into bike lane and live pedestrians walking across the front of the vehicle with no alert or apparent tracking. All tests performed above 3mph (5kph) and below 39mph. Test also above 30mph with lane line activation, but did not detect Pedestrian path intrusion. Inside, the AEB for Pedestrian Emergency Braking is ON, with "Warning + Active Braking". See photos. Tested with all three sensitivity settings (Med, Near, Far). Additional: Rear sensors worked while in reverse with a Pedestrian side approach. Bosch CDR/EDR 900 connected, no Pedestrian option illuminated (only Airbag). Further: Tested another Grand Cherokee with similar trim options, on similar tests and it too did not detect or alert to Pedestrian path intrusion.
Mfg Campaign: 11547305
Recall Date: Sep 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The front bumper clips do not hold the bumper in place and comes unhooked on both sides while driving
Corrective Action:
The front bumper clips do not hold the bumper in place and comes unhooked on both sides while driving
Additional Notes:
The front bumper clips do not hold the bumper in place and comes unhooked on both sides while driving
Mfg Campaign: 11546804
Recall Date: Sep 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
When turning the vehicle to the left there is a rubbing noise that comes from the front end.
Corrective Action:
When turning the vehicle to the left there is a rubbing noise that comes from the front end.
Additional Notes:
When turning the vehicle to the left there is a rubbing noise that comes from the front end.
Mfg Campaign: 11546806
Recall Date: Sep 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When turning the vehicle to the left there is a rubbing noise that comes from the front end.
Corrective Action:
When turning the vehicle to the left there is a rubbing noise that comes from the front end.
Additional Notes:
When turning the vehicle to the left there is a rubbing noise that comes from the front end.
Mfg Campaign: 11546806
Recall Date: Sep 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Potential Consequences:
The contact leased a 2023 Jeep Grand Cherokee. The contact stated that the brakes were inoperable. While driving in a parking lot, the brake pedal was depressed but the vehicle was slow to respond. The ABS, traction control, and brake warning lights were illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the failure was due to the wiring. The vehicle was repaired, but the failure recurred. The contact stated that upon starting the vehicle at the dealer parking lot, the same warning lights illuminated. The brake pedal was depressed and went to the floorboard. The vehicle remained at the dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 5,364.
Corrective Action:
The contact leased a 2023 Jeep Grand Cherokee. The contact stated that the brakes were inoperable. While driving in a parking lot, the brake pedal was depressed but the vehicle was slow to respond. The ABS, traction control, and brake warning lights were illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the failure was due to the wiring. The vehicle was repaired, but the failure recurred. The contact stated that upon starting the vehicle at the dealer parking lot, the same warning lights illuminated. The brake pedal was depressed and went to the floorboard. The vehicle remained at the dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 5,364.
Additional Notes:
The contact leased a 2023 Jeep Grand Cherokee. The contact stated that the brakes were inoperable. While driving in a parking lot, the brake pedal was depressed but the vehicle was slow to respond. The ABS, traction control, and brake warning lights were illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the failure was due to the wiring. The vehicle was repaired, but the failure recurred. The contact stated that upon starting the vehicle at the dealer parking lot, the same warning lights illuminated. The brake pedal was depressed and went to the floorboard. The vehicle remained at the dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 5,364.
Mfg Campaign: 11546866
Recall Date: Sep 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was available. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was available. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was available. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11546539
Recall Date: Sep 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact was informed that the vehicle was included in NHTSA Campaign Numbers: 23V352000(Steering) and 23V413000 (Suspension) however, the parts to do the recall repairs were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact was informed that the vehicle was included in NHTSA Campaign Numbers: 23V352000(Steering) and 23V413000 (Suspension) however, the parts to do the recall repairs were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact was informed that the vehicle was included in NHTSA Campaign Numbers: 23V352000(Steering) and 23V413000 (Suspension) however, the parts to do the recall repairs were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11545992
Recall Date: Sep 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact was informed that the vehicle was included in NHTSA Campaign Numbers: 23V352000(Steering) and 23V413000 (Suspension) however, the parts to do the recall repairs were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact was informed that the vehicle was included in NHTSA Campaign Numbers: 23V352000(Steering) and 23V413000 (Suspension) however, the parts to do the recall repairs were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact was informed that the vehicle was included in NHTSA Campaign Numbers: 23V352000(Steering) and 23V413000 (Suspension) however, the parts to do the recall repairs were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11545992
Recall Date: Sep 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that occasionally while driving at undisclosed speeds, the vehicle randomly lunged forward and stopped. No warning light was illuminated. The contact stated that he was concerned for his and his family safety while driving. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact was informed by the dealer that the failure was a known issue and was believed to be related to the power train. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,700.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that occasionally while driving at undisclosed speeds, the vehicle randomly lunged forward and stopped. No warning light was illuminated. The contact stated that he was concerned for his and his family safety while driving. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact was informed by the dealer that the failure was a known issue and was believed to be related to the power train. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,700.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that occasionally while driving at undisclosed speeds, the vehicle randomly lunged forward and stopped. No warning light was illuminated. The contact stated that he was concerned for his and his family safety while driving. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact was informed by the dealer that the failure was a known issue and was believed to be related to the power train. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,700.
Mfg Campaign: 11545237
Recall Date: Sep 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Faulty rear camera. After 2 days that I bought the car, whenever I put reverse mode, a blue screen comes up saying “camera system unavailable”. Rear camera won’t work. It works sometimes and sometimes the blue screen comes up, even after resetting the screen.
Corrective Action:
Faulty rear camera. After 2 days that I bought the car, whenever I put reverse mode, a blue screen comes up saying “camera system unavailable”. Rear camera won’t work. It works sometimes and sometimes the blue screen comes up, even after resetting the screen.
Additional Notes:
Faulty rear camera. After 2 days that I bought the car, whenever I put reverse mode, a blue screen comes up saying “camera system unavailable”. Rear camera won’t work. It works sometimes and sometimes the blue screen comes up, even after resetting the screen.
Mfg Campaign: 11544818
Recall Date: Sep 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
There is extreme vibration in this vehicle and it gets worse daily. I believe there is something terribly wrong with this Jeep and it's not due to poor alignment. I also experience very hard / stiff bounce back when on bumpy roads. Something that should not be so bad with this type of Jeep. I recently met a woman with a 2022 Grand Cherokee Summit Reserve who said she is experiencing the same exact things. I don't think this is a coincidence.
Corrective Action:
There is extreme vibration in this vehicle and it gets worse daily. I believe there is something terribly wrong with this Jeep and it's not due to poor alignment. I also experience very hard / stiff bounce back when on bumpy roads. Something that should not be so bad with this type of Jeep. I recently met a woman with a 2022 Grand Cherokee Summit Reserve who said she is experiencing the same exact things. I don't think this is a coincidence.
Additional Notes:
There is extreme vibration in this vehicle and it gets worse daily. I believe there is something terribly wrong with this Jeep and it's not due to poor alignment. I also experience very hard / stiff bounce back when on bumpy roads. Something that should not be so bad with this type of Jeep. I recently met a woman with a 2022 Grand Cherokee Summit Reserve who said she is experiencing the same exact things. I don't think this is a coincidence.
Mfg Campaign: 11543302
Recall Date: Sep 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
There is extreme vibration in this vehicle and it gets worse daily. I believe there is something terribly wrong with this Jeep and it's not due to poor alignment. I also experience very hard / stiff bounce back when on bumpy roads. Something that should not be so bad with this type of Jeep. I recently met a woman with a 2022 Grand Cherokee Summit Reserve who said she is experiencing the same exact things. I don't think this is a coincidence.
Corrective Action:
There is extreme vibration in this vehicle and it gets worse daily. I believe there is something terribly wrong with this Jeep and it's not due to poor alignment. I also experience very hard / stiff bounce back when on bumpy roads. Something that should not be so bad with this type of Jeep. I recently met a woman with a 2022 Grand Cherokee Summit Reserve who said she is experiencing the same exact things. I don't think this is a coincidence.
Additional Notes:
There is extreme vibration in this vehicle and it gets worse daily. I believe there is something terribly wrong with this Jeep and it's not due to poor alignment. I also experience very hard / stiff bounce back when on bumpy roads. Something that should not be so bad with this type of Jeep. I recently met a woman with a 2022 Grand Cherokee Summit Reserve who said she is experiencing the same exact things. I don't think this is a coincidence.
Mfg Campaign: 11543302
Recall Date: Sep 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is extreme vibration in this vehicle and it gets worse daily. I believe there is something terribly wrong with this Jeep and it's not due to poor alignment. I also experience very hard / stiff bounce back when on bumpy roads. Something that should not be so bad with this type of Jeep. I recently met a woman with a 2022 Grand Cherokee Summit Reserve who said she is experiencing the same exact things. I don't think this is a coincidence.
Corrective Action:
There is extreme vibration in this vehicle and it gets worse daily. I believe there is something terribly wrong with this Jeep and it's not due to poor alignment. I also experience very hard / stiff bounce back when on bumpy roads. Something that should not be so bad with this type of Jeep. I recently met a woman with a 2022 Grand Cherokee Summit Reserve who said she is experiencing the same exact things. I don't think this is a coincidence.
Additional Notes:
There is extreme vibration in this vehicle and it gets worse daily. I believe there is something terribly wrong with this Jeep and it's not due to poor alignment. I also experience very hard / stiff bounce back when on bumpy roads. Something that should not be so bad with this type of Jeep. I recently met a woman with a 2022 Grand Cherokee Summit Reserve who said she is experiencing the same exact things. I don't think this is a coincidence.
Mfg Campaign: 11543302
Recall Date: Sep 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Making left hand turn through 4-way intersection. Car opposite of us also making left hand turn. Our Grand Cherokee collision system thought the two vehicle were going to collide and locked the brakes in the middle of the intersection almost causing a 4 car accident. This is the second time this has happened since purchasing 06/03/23. Driver neck injury sustained. Seeking medical attention. Jeep is currently at the dealership where they are trying to reproduce/diagnose with no success. Multiple online articles found showing complaints of this EXACT issue proving it's not isolated to our vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Making left hand turn through 4-way intersection. Car opposite of us also making left hand turn. Our Grand Cherokee collision system thought the two vehicle were going to collide and locked the brakes in the middle of the intersection almost causing a 4 car accident. This is the second time this has happened since purchasing 06/03/23. Driver neck injury sustained. Seeking medical attention. Jeep is currently at the dealership where they are trying to reproduce/diagnose with no success. Multiple online articles found showing complaints of this EXACT issue proving it's not isolated to our vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Making left hand turn through 4-way intersection. Car opposite of us also making left hand turn. Our Grand Cherokee collision system thought the two vehicle were going to collide and locked the brakes in the middle of the intersection almost causing a 4 car accident. This is the second time this has happened since purchasing 06/03/23. Driver neck injury sustained. Seeking medical attention. Jeep is currently at the dealership where they are trying to reproduce/diagnose with no success. Multiple online articles found showing complaints of this EXACT issue proving it's not isolated to our vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11542870
Recall Date: Sep 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Making left hand turn through 4-way intersection. Car opposite of us also making left hand turn. Our Grand Cherokee collision system thought the two vehicle were going to collide and locked the brakes in the middle of the intersection almost causing a 4 car accident. This is the second time this has happened since purchasing 06/03/23. Driver neck injury sustained. Seeking medical attention. Jeep is currently at the dealership where they are trying to reproduce/diagnose with no success. Multiple online articles found showing complaints of this EXACT issue proving it's not isolated to our vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Making left hand turn through 4-way intersection. Car opposite of us also making left hand turn. Our Grand Cherokee collision system thought the two vehicle were going to collide and locked the brakes in the middle of the intersection almost causing a 4 car accident. This is the second time this has happened since purchasing 06/03/23. Driver neck injury sustained. Seeking medical attention. Jeep is currently at the dealership where they are trying to reproduce/diagnose with no success. Multiple online articles found showing complaints of this EXACT issue proving it's not isolated to our vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Making left hand turn through 4-way intersection. Car opposite of us also making left hand turn. Our Grand Cherokee collision system thought the two vehicle were going to collide and locked the brakes in the middle of the intersection almost causing a 4 car accident. This is the second time this has happened since purchasing 06/03/23. Driver neck injury sustained. Seeking medical attention. Jeep is currently at the dealership where they are trying to reproduce/diagnose with no success. Multiple online articles found showing complaints of this EXACT issue proving it's not isolated to our vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11542870
Recall Date: Sep 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Making left hand turn through 4-way intersection. Car opposite of us also making left hand turn. Our Grand Cherokee collision system thought the two vehicle were going to collide and locked the brakes in the middle of the intersection almost causing a 4 car accident. This is the second time this has happened since purchasing 06/03/23. Driver neck injury sustained. Seeking medical attention. Jeep is currently at the dealership where they are trying to reproduce/diagnose with no success. Multiple online articles found showing complaints of this EXACT issue proving it's not isolated to our vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Making left hand turn through 4-way intersection. Car opposite of us also making left hand turn. Our Grand Cherokee collision system thought the two vehicle were going to collide and locked the brakes in the middle of the intersection almost causing a 4 car accident. This is the second time this has happened since purchasing 06/03/23. Driver neck injury sustained. Seeking medical attention. Jeep is currently at the dealership where they are trying to reproduce/diagnose with no success. Multiple online articles found showing complaints of this EXACT issue proving it's not isolated to our vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Making left hand turn through 4-way intersection. Car opposite of us also making left hand turn. Our Grand Cherokee collision system thought the two vehicle were going to collide and locked the brakes in the middle of the intersection almost causing a 4 car accident. This is the second time this has happened since purchasing 06/03/23. Driver neck injury sustained. Seeking medical attention. Jeep is currently at the dealership where they are trying to reproduce/diagnose with no success. Multiple online articles found showing complaints of this EXACT issue proving it's not isolated to our vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11542870
Recall Date: Sep 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that after parking on an incline and activating the electronic parking brake, the electronic parking brake failed to disengage. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the rear electronic parking brake actuator had failed due to water intrusion. The actuator was replaced but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 17,000.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that after parking on an incline and activating the electronic parking brake, the electronic parking brake failed to disengage. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the rear electronic parking brake actuator had failed due to water intrusion. The actuator was replaced but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 17,000.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that after parking on an incline and activating the electronic parking brake, the electronic parking brake failed to disengage. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the rear electronic parking brake actuator had failed due to water intrusion. The actuator was replaced but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 17,000.
Mfg Campaign: 11542743
Recall Date: Sep 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The vehicle had a recalled for the rear coil springs, took it in for inspection and they gave me a paper at the dealership saying it was placed correctly. After we took it for the inspection my family and I took a trip 6 hours away from home, 15 minutes to getting to our destination the Right Rear Spring detached from the vehicle while driving 45 mph. When the incident happened we all screamed because the vehicle went side to side and got scared even our dog got scared since he was in his kennel at the back of the suv. I’m so thankful nothing happened to us because if my husband would’ve been driving above 60mph we could’ve flipped and got injured. We drove it to the nearest Jeep dealership there was and left our vehicle there to get it fix. We are 6 hours away from where our SUV is at, I’m scared to drive it back home and the same thing happens. I don’t feel safe driving that vehicle.
Corrective Action:
The vehicle had a recalled for the rear coil springs, took it in for inspection and they gave me a paper at the dealership saying it was placed correctly. After we took it for the inspection my family and I took a trip 6 hours away from home, 15 minutes to getting to our destination the Right Rear Spring detached from the vehicle while driving 45 mph. When the incident happened we all screamed because the vehicle went side to side and got scared even our dog got scared since he was in his kennel at the back of the suv. I’m so thankful nothing happened to us because if my husband would’ve been driving above 60mph we could’ve flipped and got injured. We drove it to the nearest Jeep dealership there was and left our vehicle there to get it fix. We are 6 hours away from where our SUV is at, I’m scared to drive it back home and the same thing happens. I don’t feel safe driving that vehicle.
Additional Notes:
The vehicle had a recalled for the rear coil springs, took it in for inspection and they gave me a paper at the dealership saying it was placed correctly. After we took it for the inspection my family and I took a trip 6 hours away from home, 15 minutes to getting to our destination the Right Rear Spring detached from the vehicle while driving 45 mph. When the incident happened we all screamed because the vehicle went side to side and got scared even our dog got scared since he was in his kennel at the back of the suv. I’m so thankful nothing happened to us because if my husband would’ve been driving above 60mph we could’ve flipped and got injured. We drove it to the nearest Jeep dealership there was and left our vehicle there to get it fix. We are 6 hours away from where our SUV is at, I’m scared to drive it back home and the same thing happens. I don’t feel safe driving that vehicle.
Mfg Campaign: 11542010
Recall Date: Sep 1, 2023
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