Complaints & Recalls
Official Safety Recalls - Important!
19 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 20C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The blower motor may fail, which can cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 49C
Recall Date: Jun 24, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: B3B
Recall Date: Nov 27, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee vehicles. A bolt for the second-row seat belt buckle may not be tightened properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 70B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 40B
Recall Date: Apr 25, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Grand Cherokee L vehicles. Improperly fastened screen module connections may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 44B
Recall Date: Apr 25, 2024
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 14B,33B,34B,35B,36B
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 10B
Recall Date: Feb 22, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. When the master headlight switch is set to the AUTO position, the driver may be unable to quickly activate the high beams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 12B
Recall Date: Feb 22, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 04B
Recall Date: Feb 15, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 64A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 58A
Recall Date: May 18, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee L and Grand Cherokee vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 52A
Recall Date: May 11, 2023
Consumer Complaints
370 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While driving on the freeway. Slowing down speed due to traffic, the vehicle through itself in park. With the warning messages stating service transmission. The vehicle would not go into any other gear besides park. Thankfully no collision was caused due to the abrupt halt. The vehicle was then towed for repairs to the dealer. It was determined that the valve body had to be replaced. The transmission now whines when accelerating. Then the forward collision illuminated along with airbag icon. Message stated service airbag system. Airbag system unavailable, safety hazard. Pending diagnosis of why airbag system has failed.
Corrective Action:
While driving on the freeway. Slowing down speed due to traffic, the vehicle through itself in park. With the warning messages stating service transmission. The vehicle would not go into any other gear besides park. Thankfully no collision was caused due to the abrupt halt. The vehicle was then towed for repairs to the dealer. It was determined that the valve body had to be replaced. The transmission now whines when accelerating. Then the forward collision illuminated along with airbag icon. Message stated service airbag system. Airbag system unavailable, safety hazard. Pending diagnosis of why airbag system has failed.
Additional Notes:
While driving on the freeway. Slowing down speed due to traffic, the vehicle through itself in park. With the warning messages stating service transmission. The vehicle would not go into any other gear besides park. Thankfully no collision was caused due to the abrupt halt. The vehicle was then towed for repairs to the dealer. It was determined that the valve body had to be replaced. The transmission now whines when accelerating. Then the forward collision illuminated along with airbag icon. Message stated service airbag system. Airbag system unavailable, safety hazard. Pending diagnosis of why airbag system has failed.
Mfg Campaign: 11592551
Recall Date: Jun 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Since purchase, I have had problems with the U Connect system, which at times renders all communication and some luxury items to be inoperable 1 week ago, car completely had both batteries drain spontaneously . Dealer replaced both batteries with no further explanation. On 5/21, on highway trip, warning lights came on, lane assist, blind spot, ABS stopped working. A/c was blowing hard, but could not adjust. Windows would not open. Hatch would not open, back doors would not open , door lock/ unlock did not work. Could only use handle on inside to open car. Could not adjust side mirrors. Promptly rerouted my day trip back home via side roads and not expressway due to uncertainty of safety. Drove it right to dealer and left the car running while checking in. Car starting flashing lights while service writer was checking car in. Then all lights- headlights and tail lights went dark without touching car. Engine still running. Car is not safe or reliable to drive. Had 12,400 miles and have owned it 18 months. Mostly highway driven by retired couple. 5 th service of electrical issues since purchase. It has been kept multiple days each time.
Corrective Action:
Since purchase, I have had problems with the U Connect system, which at times renders all communication and some luxury items to be inoperable 1 week ago, car completely had both batteries drain spontaneously . Dealer replaced both batteries with no further explanation. On 5/21, on highway trip, warning lights came on, lane assist, blind spot, ABS stopped working. A/c was blowing hard, but could not adjust. Windows would not open. Hatch would not open, back doors would not open , door lock/ unlock did not work. Could only use handle on inside to open car. Could not adjust side mirrors. Promptly rerouted my day trip back home via side roads and not expressway due to uncertainty of safety. Drove it right to dealer and left the car running while checking in. Car starting flashing lights while service writer was checking car in. Then all lights- headlights and tail lights went dark without touching car. Engine still running. Car is not safe or reliable to drive. Had 12,400 miles and have owned it 18 months. Mostly highway driven by retired couple. 5 th service of electrical issues since purchase. It has been kept multiple days each time.
Additional Notes:
Since purchase, I have had problems with the U Connect system, which at times renders all communication and some luxury items to be inoperable 1 week ago, car completely had both batteries drain spontaneously . Dealer replaced both batteries with no further explanation. On 5/21, on highway trip, warning lights came on, lane assist, blind spot, ABS stopped working. A/c was blowing hard, but could not adjust. Windows would not open. Hatch would not open, back doors would not open , door lock/ unlock did not work. Could only use handle on inside to open car. Could not adjust side mirrors. Promptly rerouted my day trip back home via side roads and not expressway due to uncertainty of safety. Drove it right to dealer and left the car running while checking in. Car starting flashing lights while service writer was checking car in. Then all lights- headlights and tail lights went dark without touching car. Engine still running. Car is not safe or reliable to drive. Had 12,400 miles and have owned it 18 months. Mostly highway driven by retired couple. 5 th service of electrical issues since purchase. It has been kept multiple days each time.
Mfg Campaign: 11590264
Recall Date: May 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Since purchase, I have had problems with the U Connect system, which at times renders all communication and some luxury items to be inoperable 1 week ago, car completely had both batteries drain spontaneously . Dealer replaced both batteries with no further explanation. On 5/21, on highway trip, warning lights came on, lane assist, blind spot, ABS stopped working. A/c was blowing hard, but could not adjust. Windows would not open. Hatch would not open, back doors would not open , door lock/ unlock did not work. Could only use handle on inside to open car. Could not adjust side mirrors. Promptly rerouted my day trip back home via side roads and not expressway due to uncertainty of safety. Drove it right to dealer and left the car running while checking in. Car starting flashing lights while service writer was checking car in. Then all lights- headlights and tail lights went dark without touching car. Engine still running. Car is not safe or reliable to drive. Had 12,400 miles and have owned it 18 months. Mostly highway driven by retired couple. 5 th service of electrical issues since purchase. It has been kept multiple days each time.
Corrective Action:
Since purchase, I have had problems with the U Connect system, which at times renders all communication and some luxury items to be inoperable 1 week ago, car completely had both batteries drain spontaneously . Dealer replaced both batteries with no further explanation. On 5/21, on highway trip, warning lights came on, lane assist, blind spot, ABS stopped working. A/c was blowing hard, but could not adjust. Windows would not open. Hatch would not open, back doors would not open , door lock/ unlock did not work. Could only use handle on inside to open car. Could not adjust side mirrors. Promptly rerouted my day trip back home via side roads and not expressway due to uncertainty of safety. Drove it right to dealer and left the car running while checking in. Car starting flashing lights while service writer was checking car in. Then all lights- headlights and tail lights went dark without touching car. Engine still running. Car is not safe or reliable to drive. Had 12,400 miles and have owned it 18 months. Mostly highway driven by retired couple. 5 th service of electrical issues since purchase. It has been kept multiple days each time.
Additional Notes:
Since purchase, I have had problems with the U Connect system, which at times renders all communication and some luxury items to be inoperable 1 week ago, car completely had both batteries drain spontaneously . Dealer replaced both batteries with no further explanation. On 5/21, on highway trip, warning lights came on, lane assist, blind spot, ABS stopped working. A/c was blowing hard, but could not adjust. Windows would not open. Hatch would not open, back doors would not open , door lock/ unlock did not work. Could only use handle on inside to open car. Could not adjust side mirrors. Promptly rerouted my day trip back home via side roads and not expressway due to uncertainty of safety. Drove it right to dealer and left the car running while checking in. Car starting flashing lights while service writer was checking car in. Then all lights- headlights and tail lights went dark without touching car. Engine still running. Car is not safe or reliable to drive. Had 12,400 miles and have owned it 18 months. Mostly highway driven by retired couple. 5 th service of electrical issues since purchase. It has been kept multiple days each time.
Mfg Campaign: 11590264
Recall Date: May 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Since purchase, I have had problems with the U Connect system, which at times renders all communication and some luxury items to be inoperable 1 week ago, car completely had both batteries drain spontaneously . Dealer replaced both batteries with no further explanation. On 5/21, on highway trip, warning lights came on, lane assist, blind spot, ABS stopped working. A/c was blowing hard, but could not adjust. Windows would not open. Hatch would not open, back doors would not open , door lock/ unlock did not work. Could only use handle on inside to open car. Could not adjust side mirrors. Promptly rerouted my day trip back home via side roads and not expressway due to uncertainty of safety. Drove it right to dealer and left the car running while checking in. Car starting flashing lights while service writer was checking car in. Then all lights- headlights and tail lights went dark without touching car. Engine still running. Car is not safe or reliable to drive. Had 12,400 miles and have owned it 18 months. Mostly highway driven by retired couple. 5 th service of electrical issues since purchase. It has been kept multiple days each time.
Corrective Action:
Since purchase, I have had problems with the U Connect system, which at times renders all communication and some luxury items to be inoperable 1 week ago, car completely had both batteries drain spontaneously . Dealer replaced both batteries with no further explanation. On 5/21, on highway trip, warning lights came on, lane assist, blind spot, ABS stopped working. A/c was blowing hard, but could not adjust. Windows would not open. Hatch would not open, back doors would not open , door lock/ unlock did not work. Could only use handle on inside to open car. Could not adjust side mirrors. Promptly rerouted my day trip back home via side roads and not expressway due to uncertainty of safety. Drove it right to dealer and left the car running while checking in. Car starting flashing lights while service writer was checking car in. Then all lights- headlights and tail lights went dark without touching car. Engine still running. Car is not safe or reliable to drive. Had 12,400 miles and have owned it 18 months. Mostly highway driven by retired couple. 5 th service of electrical issues since purchase. It has been kept multiple days each time.
Additional Notes:
Since purchase, I have had problems with the U Connect system, which at times renders all communication and some luxury items to be inoperable 1 week ago, car completely had both batteries drain spontaneously . Dealer replaced both batteries with no further explanation. On 5/21, on highway trip, warning lights came on, lane assist, blind spot, ABS stopped working. A/c was blowing hard, but could not adjust. Windows would not open. Hatch would not open, back doors would not open , door lock/ unlock did not work. Could only use handle on inside to open car. Could not adjust side mirrors. Promptly rerouted my day trip back home via side roads and not expressway due to uncertainty of safety. Drove it right to dealer and left the car running while checking in. Car starting flashing lights while service writer was checking car in. Then all lights- headlights and tail lights went dark without touching car. Engine still running. Car is not safe or reliable to drive. Had 12,400 miles and have owned it 18 months. Mostly highway driven by retired couple. 5 th service of electrical issues since purchase. It has been kept multiple days each time.
Mfg Campaign: 11590264
Recall Date: May 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11589252
Recall Date: May 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11589252
Recall Date: May 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while attempting to park the vehicle, upon shifting the vehicle into park, the vehicle failed to engage the parking brake and continued to roll forward. After 15 minutes, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. Later, the contact stated that upon shifting the vehicle into park, the parking brake engaged; however, the vehicle failed to recognize that the shifter was in park, and a message "Please shift to Park," was displayed. The contact then became aware that the vehicle was unable to be turned off. On another occasion, the contact stated that upon shifting the vehicle into drive, the vehicle failed to respond properly, with the instrument panel indicating that the vehicle was in neutral. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 8,200.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while attempting to park the vehicle, upon shifting the vehicle into park, the vehicle failed to engage the parking brake and continued to roll forward. After 15 minutes, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. Later, the contact stated that upon shifting the vehicle into park, the parking brake engaged; however, the vehicle failed to recognize that the shifter was in park, and a message "Please shift to Park," was displayed. The contact then became aware that the vehicle was unable to be turned off. On another occasion, the contact stated that upon shifting the vehicle into drive, the vehicle failed to respond properly, with the instrument panel indicating that the vehicle was in neutral. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 8,200.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while attempting to park the vehicle, upon shifting the vehicle into park, the vehicle failed to engage the parking brake and continued to roll forward. After 15 minutes, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. Later, the contact stated that upon shifting the vehicle into park, the parking brake engaged; however, the vehicle failed to recognize that the shifter was in park, and a message "Please shift to Park," was displayed. The contact then became aware that the vehicle was unable to be turned off. On another occasion, the contact stated that upon shifting the vehicle into drive, the vehicle failed to respond properly, with the instrument panel indicating that the vehicle was in neutral. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 8,200.
Mfg Campaign: 11588767
Recall Date: May 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while attempting to park the vehicle, upon shifting the vehicle into park, the vehicle failed to engage the parking brake and continued to roll forward. After 15 minutes, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. Later, the contact stated that upon shifting the vehicle into park, the parking brake engaged; however, the vehicle failed to recognize that the shifter was in park, and a message "Please shift to Park," was displayed. The contact then became aware that the vehicle was unable to be turned off. On another occasion, the contact stated that upon shifting the vehicle into drive, the vehicle failed to respond properly, with the instrument panel indicating that the vehicle was in neutral. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 8,200.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while attempting to park the vehicle, upon shifting the vehicle into park, the vehicle failed to engage the parking brake and continued to roll forward. After 15 minutes, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. Later, the contact stated that upon shifting the vehicle into park, the parking brake engaged; however, the vehicle failed to recognize that the shifter was in park, and a message "Please shift to Park," was displayed. The contact then became aware that the vehicle was unable to be turned off. On another occasion, the contact stated that upon shifting the vehicle into drive, the vehicle failed to respond properly, with the instrument panel indicating that the vehicle was in neutral. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 8,200.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while attempting to park the vehicle, upon shifting the vehicle into park, the vehicle failed to engage the parking brake and continued to roll forward. After 15 minutes, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. Later, the contact stated that upon shifting the vehicle into park, the parking brake engaged; however, the vehicle failed to recognize that the shifter was in park, and a message "Please shift to Park," was displayed. The contact then became aware that the vehicle was unable to be turned off. On another occasion, the contact stated that upon shifting the vehicle into drive, the vehicle failed to respond properly, with the instrument panel indicating that the vehicle was in neutral. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 8,200.
Mfg Campaign: 11588767
Recall Date: May 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Forward Collision Warning not working not braking. When turning left or right I hear a loud scratching noise.l have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again........
Corrective Action:
Forward Collision Warning not working not braking. When turning left or right I hear a loud scratching noise.l have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again........
Additional Notes:
Forward Collision Warning not working not braking. When turning left or right I hear a loud scratching noise.l have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again........
Mfg Campaign: 11587573
Recall Date: May 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Forward Collision Warning not working not braking. When turning left or right I hear a loud scratching noise.l have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again........
Corrective Action:
Forward Collision Warning not working not braking. When turning left or right I hear a loud scratching noise.l have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again........
Additional Notes:
Forward Collision Warning not working not braking. When turning left or right I hear a loud scratching noise.l have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again........
Mfg Campaign: 11587573
Recall Date: May 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Forward Collision Warning not working not braking. When turning left or right I hear a loud scratching noise.l have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again........
Corrective Action:
Forward Collision Warning not working not braking. When turning left or right I hear a loud scratching noise.l have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again........
Additional Notes:
Forward Collision Warning not working not braking. When turning left or right I hear a loud scratching noise.l have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again........
Mfg Campaign: 11587573
Recall Date: May 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The radio, which included hands free calling, has been having issues of locking up, connecting calls but the caller not being able to hear the person in the vehicle. In order to correct the issue it requires the driver to reset the radio. This involved multiple choices on the interface to get to the radio reset option. This causes a major safety concern if done while driving. I have taken the vehicle to the service department at the dealer 4 times and been provided a Star Online Publication (S238A000026 Rev. A) dated October 2023 which states "Intermittent radio concerns will be corrected in the 4th Quarter radio software enhancement, updates over the air." I is now the 2nd quarter of 2024 and the issues have not been corrected and this Star Online Publication has not been updated.
Corrective Action:
The radio, which included hands free calling, has been having issues of locking up, connecting calls but the caller not being able to hear the person in the vehicle. In order to correct the issue it requires the driver to reset the radio. This involved multiple choices on the interface to get to the radio reset option. This causes a major safety concern if done while driving. I have taken the vehicle to the service department at the dealer 4 times and been provided a Star Online Publication (S238A000026 Rev. A) dated October 2023 which states "Intermittent radio concerns will be corrected in the 4th Quarter radio software enhancement, updates over the air." I is now the 2nd quarter of 2024 and the issues have not been corrected and this Star Online Publication has not been updated.
Additional Notes:
The radio, which included hands free calling, has been having issues of locking up, connecting calls but the caller not being able to hear the person in the vehicle. In order to correct the issue it requires the driver to reset the radio. This involved multiple choices on the interface to get to the radio reset option. This causes a major safety concern if done while driving. I have taken the vehicle to the service department at the dealer 4 times and been provided a Star Online Publication (S238A000026 Rev. A) dated October 2023 which states "Intermittent radio concerns will be corrected in the 4th Quarter radio software enhancement, updates over the air." I is now the 2nd quarter of 2024 and the issues have not been corrected and this Star Online Publication has not been updated.
Mfg Campaign: 11587591
Recall Date: May 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
approx one time per month the transmission will not upshfft from 1st gear when accelerating from a stop. Engine RPM is very high and resulting vehicle speed low. Only remedy I have found is to pullover, stop and turn engine off, then restart.
Corrective Action:
approx one time per month the transmission will not upshfft from 1st gear when accelerating from a stop. Engine RPM is very high and resulting vehicle speed low. Only remedy I have found is to pullover, stop and turn engine off, then restart.
Additional Notes:
approx one time per month the transmission will not upshfft from 1st gear when accelerating from a stop. Engine RPM is very high and resulting vehicle speed low. Only remedy I have found is to pullover, stop and turn engine off, then restart.
Mfg Campaign: 11587592
Recall Date: May 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle emits vibrations and shutter/loud noises from transmission at different speeds traveling on roadway. Dealer has deemed unrepairable and calls it harmonically imbalanced. Vehicle presents hard shifts to gear and downshifts.
Corrective Action:
Vehicle emits vibrations and shutter/loud noises from transmission at different speeds traveling on roadway. Dealer has deemed unrepairable and calls it harmonically imbalanced. Vehicle presents hard shifts to gear and downshifts.
Additional Notes:
Vehicle emits vibrations and shutter/loud noises from transmission at different speeds traveling on roadway. Dealer has deemed unrepairable and calls it harmonically imbalanced. Vehicle presents hard shifts to gear and downshifts.
Mfg Campaign: 11587684
Recall Date: May 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Driving down a highway in a 70 mph zone, my car’s automatic braking system engaged causing my car to slam on brakes. There were no cars in front of me any of the times this happened. This has happened 5 times in the last two weeks. 3/5 of the times, there were cars/trucks in the right lane next to me. 2/5 of the times, there were trucks two lanes over. The first time this happened, the car behind me had to slam on their brakes to avoid hitting me. This has happened about 10 times since I have owned the car. However the incidents have happened more frequently in the last few weeks.
Corrective Action:
Driving down a highway in a 70 mph zone, my car’s automatic braking system engaged causing my car to slam on brakes. There were no cars in front of me any of the times this happened. This has happened 5 times in the last two weeks. 3/5 of the times, there were cars/trucks in the right lane next to me. 2/5 of the times, there were trucks two lanes over. The first time this happened, the car behind me had to slam on their brakes to avoid hitting me. This has happened about 10 times since I have owned the car. However the incidents have happened more frequently in the last few weeks.
Additional Notes:
Driving down a highway in a 70 mph zone, my car’s automatic braking system engaged causing my car to slam on brakes. There were no cars in front of me any of the times this happened. This has happened 5 times in the last two weeks. 3/5 of the times, there were cars/trucks in the right lane next to me. 2/5 of the times, there were trucks two lanes over. The first time this happened, the car behind me had to slam on their brakes to avoid hitting me. This has happened about 10 times since I have owned the car. However the incidents have happened more frequently in the last few weeks.
Mfg Campaign: 11586918
Recall Date: May 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11586115
Recall Date: Apr 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11586115
Recall Date: Apr 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11585379
Recall Date: Apr 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11585379
Recall Date: Apr 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Was driving down the road and my sunroof shattered and glass fell in to my car and cut me, no rocks hit my car and I was not near any other vehicles
Corrective Action:
Was driving down the road and my sunroof shattered and glass fell in to my car and cut me, no rocks hit my car and I was not near any other vehicles
Additional Notes:
Was driving down the road and my sunroof shattered and glass fell in to my car and cut me, no rocks hit my car and I was not near any other vehicles
Mfg Campaign: 11582733
Recall Date: Apr 12, 2024
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