Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Accessible Technologies, Inc.
Safety Issue:
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 19, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S73
Recall Date: Sep 23, 2016
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE TRAVELING IN DRIVE AT VARIOUS SPEEDS, THE TRANSMISSION SPONTANEOUSLY GOES INTO NEUTRAL, BUT THE GEAR SHIFTER REMAINS IN DRIVE. THE GEAR SHIFTER HAS TO BE MOVED TO NEUTRAL AND THEN BACK INTO DRIVE TO RE-ENGAGE THE TRANSMISSION. THIS HAS HAPPENED FOUR TIMES IN THE ONE YEAR SINCE I BEGAN LEASING THE VEHICLE, THE FIRST TIME ON JULY 4, 2017. THE VEHICLE HAD ABOUT 2,500 MILES ON IT.
Corrective Action:
WHILE TRAVELING IN DRIVE AT VARIOUS SPEEDS, THE TRANSMISSION SPONTANEOUSLY GOES INTO NEUTRAL, BUT THE GEAR SHIFTER REMAINS IN DRIVE. THE GEAR SHIFTER HAS TO BE MOVED TO NEUTRAL AND THEN BACK INTO DRIVE TO RE-ENGAGE THE TRANSMISSION. THIS HAS HAPPENED FOUR TIMES IN THE ONE YEAR SINCE I BEGAN LEASING THE VEHICLE, THE FIRST TIME ON JULY 4, 2017. THE VEHICLE HAD ABOUT 2,500 MILES ON IT.
Additional Notes:
WHILE TRAVELING IN DRIVE AT VARIOUS SPEEDS, THE TRANSMISSION SPONTANEOUSLY GOES INTO NEUTRAL, BUT THE GEAR SHIFTER REMAINS IN DRIVE. THE GEAR SHIFTER HAS TO BE MOVED TO NEUTRAL AND THEN BACK INTO DRIVE TO RE-ENGAGE THE TRANSMISSION. THIS HAS HAPPENED FOUR TIMES IN THE ONE YEAR SINCE I BEGAN LEASING THE VEHICLE, THE FIRST TIME ON JULY 4, 2017. THE VEHICLE HAD ABOUT 2,500 MILES ON IT.
Mfg Campaign: 11063170
Recall Date: Jan 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
VEHICLE HAS 4000 MILES, STALLED OUT WHILE I WAS DRIVING. STARTED RIGHT UP, MULTIPLE CODES STORED.
Corrective Action:
VEHICLE HAS 4000 MILES, STALLED OUT WHILE I WAS DRIVING. STARTED RIGHT UP, MULTIPLE CODES STORED.
Additional Notes:
VEHICLE HAS 4000 MILES, STALLED OUT WHILE I WAS DRIVING. STARTED RIGHT UP, MULTIPLE CODES STORED.
Mfg Campaign: 11060727
Recall Date: Jan 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE WAS STATIONARY, TRANSMISSION WAS PLACED IN PARK AND POWER WAS COMPLETELY OFF WHEN IT BEGAN ROLLING DOWNHILL WHILE UNATTENDED. EMERGENCY BRAKE WAS NOT SET. VEHICLE WAS PARKED ON A SLIGHT INCLINE.
Corrective Action:
VEHICLE WAS STATIONARY, TRANSMISSION WAS PLACED IN PARK AND POWER WAS COMPLETELY OFF WHEN IT BEGAN ROLLING DOWNHILL WHILE UNATTENDED. EMERGENCY BRAKE WAS NOT SET. VEHICLE WAS PARKED ON A SLIGHT INCLINE.
Additional Notes:
VEHICLE WAS STATIONARY, TRANSMISSION WAS PLACED IN PARK AND POWER WAS COMPLETELY OFF WHEN IT BEGAN ROLLING DOWNHILL WHILE UNATTENDED. EMERGENCY BRAKE WAS NOT SET. VEHICLE WAS PARKED ON A SLIGHT INCLINE.
Mfg Campaign: 11056190
Recall Date: Dec 23, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WAS STATIONARY, TRANSMISSION WAS PLACED IN PARK AND POWER WAS COMPLETELY OFF WHEN IT BEGAN ROLLING DOWNHILL WHILE UNATTENDED. EMERGENCY BRAKE WAS NOT SET. VEHICLE WAS PARKED ON A SLIGHT INCLINE.
Corrective Action:
VEHICLE WAS STATIONARY, TRANSMISSION WAS PLACED IN PARK AND POWER WAS COMPLETELY OFF WHEN IT BEGAN ROLLING DOWNHILL WHILE UNATTENDED. EMERGENCY BRAKE WAS NOT SET. VEHICLE WAS PARKED ON A SLIGHT INCLINE.
Additional Notes:
VEHICLE WAS STATIONARY, TRANSMISSION WAS PLACED IN PARK AND POWER WAS COMPLETELY OFF WHEN IT BEGAN ROLLING DOWNHILL WHILE UNATTENDED. EMERGENCY BRAKE WAS NOT SET. VEHICLE WAS PARKED ON A SLIGHT INCLINE.
Mfg Campaign: 11056190
Recall Date: Dec 23, 2017
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
WITH LESS THAN 2,000 MILES, TIRE PRESSURE SENSORS CONFLICT WITH PSI MANUAL PRESSURE GAUGE. THE SERVICE DEPARTMENT HAS INFLATED THE TIRES TO 36 PSI WHICH DOES NOT REGISTER AS SUCH, BUT LOWER BY 2-3 PSI. THE PRESSURE GAUGE SENSORS IS INCORRECT UNDER ALL DRIVINGS MODES. IT REMAINS UNRESOLVED.
Corrective Action:
WITH LESS THAN 2,000 MILES, TIRE PRESSURE SENSORS CONFLICT WITH PSI MANUAL PRESSURE GAUGE. THE SERVICE DEPARTMENT HAS INFLATED THE TIRES TO 36 PSI WHICH DOES NOT REGISTER AS SUCH, BUT LOWER BY 2-3 PSI. THE PRESSURE GAUGE SENSORS IS INCORRECT UNDER ALL DRIVINGS MODES. IT REMAINS UNRESOLVED.
Additional Notes:
WITH LESS THAN 2,000 MILES, TIRE PRESSURE SENSORS CONFLICT WITH PSI MANUAL PRESSURE GAUGE. THE SERVICE DEPARTMENT HAS INFLATED THE TIRES TO 36 PSI WHICH DOES NOT REGISTER AS SUCH, BUT LOWER BY 2-3 PSI. THE PRESSURE GAUGE SENSORS IS INCORRECT UNDER ALL DRIVINGS MODES. IT REMAINS UNRESOLVED.
Mfg Campaign: 11055533
Recall Date: Dec 19, 2017
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
I HAD THE CAR FOR ABOUT 35 DAYS. I WAS DRIVING HOME FROM WORK ON A SIDE STREET AND MY BRAKES FAILED. I APPLIED THE BRAKES AS I WAS COMING UPON A 3 WAY STOP SIGN. MY BREAKS JAMMED,AND FAILED TO STOP. I HIT ANOTHER CAR AND WE BOTH WALKED AWAY WITH MINOR INJURIES. MY JEEP WAS TOTALED. ALL AIRBAGS DEPLOYED AND I HAD ALL FRONT END DAMAGE. I FEEL THEIR IS EITHER A PROBLEM WITH THE BREAK MODULATOR, OR THE AUTO STOP FEATURE WHEN YOU APPLY YOUR BREAKS TO STOP. I WAS ALMOST KILLED. I WILL NEVER BUY ANOTHER CAR WITH THIS AUTO FEATURE AGAIN. OF COURSE NOTHING WAS FOUND.
Corrective Action:
I HAD THE CAR FOR ABOUT 35 DAYS. I WAS DRIVING HOME FROM WORK ON A SIDE STREET AND MY BRAKES FAILED. I APPLIED THE BRAKES AS I WAS COMING UPON A 3 WAY STOP SIGN. MY BREAKS JAMMED,AND FAILED TO STOP. I HIT ANOTHER CAR AND WE BOTH WALKED AWAY WITH MINOR INJURIES. MY JEEP WAS TOTALED. ALL AIRBAGS DEPLOYED AND I HAD ALL FRONT END DAMAGE. I FEEL THEIR IS EITHER A PROBLEM WITH THE BREAK MODULATOR, OR THE AUTO STOP FEATURE WHEN YOU APPLY YOUR BREAKS TO STOP. I WAS ALMOST KILLED. I WILL NEVER BUY ANOTHER CAR WITH THIS AUTO FEATURE AGAIN. OF COURSE NOTHING WAS FOUND.
Additional Notes:
I HAD THE CAR FOR ABOUT 35 DAYS. I WAS DRIVING HOME FROM WORK ON A SIDE STREET AND MY BRAKES FAILED. I APPLIED THE BRAKES AS I WAS COMING UPON A 3 WAY STOP SIGN. MY BREAKS JAMMED,AND FAILED TO STOP. I HIT ANOTHER CAR AND WE BOTH WALKED AWAY WITH MINOR INJURIES. MY JEEP WAS TOTALED. ALL AIRBAGS DEPLOYED AND I HAD ALL FRONT END DAMAGE. I FEEL THEIR IS EITHER A PROBLEM WITH THE BREAK MODULATOR, OR THE AUTO STOP FEATURE WHEN YOU APPLY YOUR BREAKS TO STOP. I WAS ALMOST KILLED. I WILL NEVER BUY ANOTHER CAR WITH THIS AUTO FEATURE AGAIN. OF COURSE NOTHING WAS FOUND.
Mfg Campaign: 11054974
Recall Date: Dec 15, 2017
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAD THE CAR FOR ABOUT 35 DAYS. I WAS DRIVING HOME FROM WORK ON A SIDE STREET AND MY BRAKES FAILED. I APPLIED THE BRAKES AS I WAS COMING UPON A 3 WAY STOP SIGN. MY BREAKS JAMMED,AND FAILED TO STOP. I HIT ANOTHER CAR AND WE BOTH WALKED AWAY WITH MINOR INJURIES. MY JEEP WAS TOTALED. ALL AIRBAGS DEPLOYED AND I HAD ALL FRONT END DAMAGE. I FEEL THEIR IS EITHER A PROBLEM WITH THE BREAK MODULATOR, OR THE AUTO STOP FEATURE WHEN YOU APPLY YOUR BREAKS TO STOP. I WAS ALMOST KILLED. I WILL NEVER BUY ANOTHER CAR WITH THIS AUTO FEATURE AGAIN. OF COURSE NOTHING WAS FOUND.
Corrective Action:
I HAD THE CAR FOR ABOUT 35 DAYS. I WAS DRIVING HOME FROM WORK ON A SIDE STREET AND MY BRAKES FAILED. I APPLIED THE BRAKES AS I WAS COMING UPON A 3 WAY STOP SIGN. MY BREAKS JAMMED,AND FAILED TO STOP. I HIT ANOTHER CAR AND WE BOTH WALKED AWAY WITH MINOR INJURIES. MY JEEP WAS TOTALED. ALL AIRBAGS DEPLOYED AND I HAD ALL FRONT END DAMAGE. I FEEL THEIR IS EITHER A PROBLEM WITH THE BREAK MODULATOR, OR THE AUTO STOP FEATURE WHEN YOU APPLY YOUR BREAKS TO STOP. I WAS ALMOST KILLED. I WILL NEVER BUY ANOTHER CAR WITH THIS AUTO FEATURE AGAIN. OF COURSE NOTHING WAS FOUND.
Additional Notes:
I HAD THE CAR FOR ABOUT 35 DAYS. I WAS DRIVING HOME FROM WORK ON A SIDE STREET AND MY BRAKES FAILED. I APPLIED THE BRAKES AS I WAS COMING UPON A 3 WAY STOP SIGN. MY BREAKS JAMMED,AND FAILED TO STOP. I HIT ANOTHER CAR AND WE BOTH WALKED AWAY WITH MINOR INJURIES. MY JEEP WAS TOTALED. ALL AIRBAGS DEPLOYED AND I HAD ALL FRONT END DAMAGE. I FEEL THEIR IS EITHER A PROBLEM WITH THE BREAK MODULATOR, OR THE AUTO STOP FEATURE WHEN YOU APPLY YOUR BREAKS TO STOP. I WAS ALMOST KILLED. I WILL NEVER BUY ANOTHER CAR WITH THIS AUTO FEATURE AGAIN. OF COURSE NOTHING WAS FOUND.
Mfg Campaign: 11054974
Recall Date: Dec 15, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I SPECIFICALLY PURCHASED A 2017 JEEP GRAND CHEROKEE 4X4 TO COPE WITH WINTERS IN DETROIT, MICHIGAN. HOWEVER, AFTER ONLY TWO SNOWFALLS THE VEHICLE HAS SLID FOUR TIMES ON CITY STREETS AND MORE SIGNIFICANTLY FISH TAILED ON AN I-75 OFF RAMP. IN NO INSTANCES DID THE 4X4 SYSTEM TRY TO CORRECT THROUGH OR NOTIFY THE OPERATOR. IN ONE INSTANCE THE ABS WAS ABLE TO SAFELY BRING ME TO A STOP OVER THE LINE AT A FOUR WAY STOP INTERSECTION. THIS IS BEHAVIOR IS UNSAFE FOR EVERYDAY EXPECTED DRIVING SCENARIOS. MORE SHOULD BE EXPECTED OF A MODEL YEAR 2017 4X4 VEHICLE SOLD IN MICHIGAN. UNSAFE. I NOW NEED TO SPEND $900-$1000 TO REMEDIATE THE SITUATION BY BUYING BETTER TIRES THAN THOSE PROVIDED BY THE OEM.
Corrective Action:
I SPECIFICALLY PURCHASED A 2017 JEEP GRAND CHEROKEE 4X4 TO COPE WITH WINTERS IN DETROIT, MICHIGAN. HOWEVER, AFTER ONLY TWO SNOWFALLS THE VEHICLE HAS SLID FOUR TIMES ON CITY STREETS AND MORE SIGNIFICANTLY FISH TAILED ON AN I-75 OFF RAMP. IN NO INSTANCES DID THE 4X4 SYSTEM TRY TO CORRECT THROUGH OR NOTIFY THE OPERATOR. IN ONE INSTANCE THE ABS WAS ABLE TO SAFELY BRING ME TO A STOP OVER THE LINE AT A FOUR WAY STOP INTERSECTION. THIS IS BEHAVIOR IS UNSAFE FOR EVERYDAY EXPECTED DRIVING SCENARIOS. MORE SHOULD BE EXPECTED OF A MODEL YEAR 2017 4X4 VEHICLE SOLD IN MICHIGAN. UNSAFE. I NOW NEED TO SPEND $900-$1000 TO REMEDIATE THE SITUATION BY BUYING BETTER TIRES THAN THOSE PROVIDED BY THE OEM.
Additional Notes:
I SPECIFICALLY PURCHASED A 2017 JEEP GRAND CHEROKEE 4X4 TO COPE WITH WINTERS IN DETROIT, MICHIGAN. HOWEVER, AFTER ONLY TWO SNOWFALLS THE VEHICLE HAS SLID FOUR TIMES ON CITY STREETS AND MORE SIGNIFICANTLY FISH TAILED ON AN I-75 OFF RAMP. IN NO INSTANCES DID THE 4X4 SYSTEM TRY TO CORRECT THROUGH OR NOTIFY THE OPERATOR. IN ONE INSTANCE THE ABS WAS ABLE TO SAFELY BRING ME TO A STOP OVER THE LINE AT A FOUR WAY STOP INTERSECTION. THIS IS BEHAVIOR IS UNSAFE FOR EVERYDAY EXPECTED DRIVING SCENARIOS. MORE SHOULD BE EXPECTED OF A MODEL YEAR 2017 4X4 VEHICLE SOLD IN MICHIGAN. UNSAFE. I NOW NEED TO SPEND $900-$1000 TO REMEDIATE THE SITUATION BY BUYING BETTER TIRES THAN THOSE PROVIDED BY THE OEM.
Mfg Campaign: 11054664
Recall Date: Dec 14, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I SPECIFICALLY PURCHASED A 2017 JEEP GRAND CHEROKEE 4X4 TO COPE WITH WINTERS IN DETROIT, MICHIGAN. HOWEVER, AFTER ONLY TWO SNOWFALLS THE VEHICLE HAS SLID FOUR TIMES ON CITY STREETS AND MORE SIGNIFICANTLY FISH TAILED ON AN I-75 OFF RAMP. IN NO INSTANCES DID THE 4X4 SYSTEM TRY TO CORRECT THROUGH OR NOTIFY THE OPERATOR. IN ONE INSTANCE THE ABS WAS ABLE TO SAFELY BRING ME TO A STOP OVER THE LINE AT A FOUR WAY STOP INTERSECTION. THIS IS BEHAVIOR IS UNSAFE FOR EVERYDAY EXPECTED DRIVING SCENARIOS. MORE SHOULD BE EXPECTED OF A MODEL YEAR 2017 4X4 VEHICLE SOLD IN MICHIGAN. UNSAFE. I NOW NEED TO SPEND $900-$1000 TO REMEDIATE THE SITUATION BY BUYING BETTER TIRES THAN THOSE PROVIDED BY THE OEM.
Corrective Action:
I SPECIFICALLY PURCHASED A 2017 JEEP GRAND CHEROKEE 4X4 TO COPE WITH WINTERS IN DETROIT, MICHIGAN. HOWEVER, AFTER ONLY TWO SNOWFALLS THE VEHICLE HAS SLID FOUR TIMES ON CITY STREETS AND MORE SIGNIFICANTLY FISH TAILED ON AN I-75 OFF RAMP. IN NO INSTANCES DID THE 4X4 SYSTEM TRY TO CORRECT THROUGH OR NOTIFY THE OPERATOR. IN ONE INSTANCE THE ABS WAS ABLE TO SAFELY BRING ME TO A STOP OVER THE LINE AT A FOUR WAY STOP INTERSECTION. THIS IS BEHAVIOR IS UNSAFE FOR EVERYDAY EXPECTED DRIVING SCENARIOS. MORE SHOULD BE EXPECTED OF A MODEL YEAR 2017 4X4 VEHICLE SOLD IN MICHIGAN. UNSAFE. I NOW NEED TO SPEND $900-$1000 TO REMEDIATE THE SITUATION BY BUYING BETTER TIRES THAN THOSE PROVIDED BY THE OEM.
Additional Notes:
I SPECIFICALLY PURCHASED A 2017 JEEP GRAND CHEROKEE 4X4 TO COPE WITH WINTERS IN DETROIT, MICHIGAN. HOWEVER, AFTER ONLY TWO SNOWFALLS THE VEHICLE HAS SLID FOUR TIMES ON CITY STREETS AND MORE SIGNIFICANTLY FISH TAILED ON AN I-75 OFF RAMP. IN NO INSTANCES DID THE 4X4 SYSTEM TRY TO CORRECT THROUGH OR NOTIFY THE OPERATOR. IN ONE INSTANCE THE ABS WAS ABLE TO SAFELY BRING ME TO A STOP OVER THE LINE AT A FOUR WAY STOP INTERSECTION. THIS IS BEHAVIOR IS UNSAFE FOR EVERYDAY EXPECTED DRIVING SCENARIOS. MORE SHOULD BE EXPECTED OF A MODEL YEAR 2017 4X4 VEHICLE SOLD IN MICHIGAN. UNSAFE. I NOW NEED TO SPEND $900-$1000 TO REMEDIATE THE SITUATION BY BUYING BETTER TIRES THAN THOSE PROVIDED BY THE OEM.
Mfg Campaign: 11054664
Recall Date: Dec 14, 2017
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
HAVING REOCCURRING ISSUE WITH FILLING MY TANK UP WITH GAS. I'VE TRIED ON SEVERAL DIFFERENT PUMPS BUT IT WILL NOT PUMP AND SPILLS OUT EVEN THOUGH I'VE JUST STARTED AND MY TANK IS ONLY ABOUT A QUARTER FILLED. NOT SURE HOW TO FIX IT AS I HAVE TO SPENT 20 MINUTES AT A TIME TO FILL THE TANK. EVERY $0.20 THE PUMP STOPS. NOT SURE IF THE ISSUE IS THE SAME AS THE RENAGADE OR NOT BUT THERE IS AN ISSUE WITH THE GAS CAP SENSOR.
Corrective Action:
HAVING REOCCURRING ISSUE WITH FILLING MY TANK UP WITH GAS. I'VE TRIED ON SEVERAL DIFFERENT PUMPS BUT IT WILL NOT PUMP AND SPILLS OUT EVEN THOUGH I'VE JUST STARTED AND MY TANK IS ONLY ABOUT A QUARTER FILLED. NOT SURE HOW TO FIX IT AS I HAVE TO SPENT 20 MINUTES AT A TIME TO FILL THE TANK. EVERY $0.20 THE PUMP STOPS. NOT SURE IF THE ISSUE IS THE SAME AS THE RENAGADE OR NOT BUT THERE IS AN ISSUE WITH THE GAS CAP SENSOR.
Additional Notes:
HAVING REOCCURRING ISSUE WITH FILLING MY TANK UP WITH GAS. I'VE TRIED ON SEVERAL DIFFERENT PUMPS BUT IT WILL NOT PUMP AND SPILLS OUT EVEN THOUGH I'VE JUST STARTED AND MY TANK IS ONLY ABOUT A QUARTER FILLED. NOT SURE HOW TO FIX IT AS I HAVE TO SPENT 20 MINUTES AT A TIME TO FILL THE TANK. EVERY $0.20 THE PUMP STOPS. NOT SURE IF THE ISSUE IS THE SAME AS THE RENAGADE OR NOT BUT THERE IS AN ISSUE WITH THE GAS CAP SENSOR.
Mfg Campaign: 11048506
Recall Date: Nov 26, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BOUGHT A BRAND NEW 2017 JEEP GRAND CHEROKEE ALTITUDE 4X4. FROM ROUTE 1 JEEP IN LAWRENCEVILLE. IMMEDIATELY EXPERIENCED TICKING FROM THE ENGINE, FAULTY COMPUTER EQUIPMENT, AND FAULTY FUEL PROPOSITION. THE SOUND WAS DUPLICATED AND I WAS TOLD SERVICE WOULD NEED MY CAR INDEFINELTY UNTIL THE DIAGNOSIS WAS INDENTIFIEF AND A REPAIR WAS DETERMINED. ALSO EXPERIENCE PRE-MATURE STOPPING AT FUEL PUMPS. MEANING THE PUMP WILL SHUT OFF AS IF THE TANK IS FILLED WHEN IT'S NOT, HAVING TO MANIPULATE THE GAS PUMP NOZZLE UNTIL IT ALLOWS ME TO FILL. ALSO EXPERIENCE INTERNITANT ISSUES WITH THE SPEEDO AND ITS DISPLAY. SOME TIMES THE DISPLAY DOESN'T WORK AT ALL. KEEP CUSTOMER SERVICE HAS BEEN NOTHING BUT AN OBSTACLE TO GETTING THIS RESOLVED. AND EVERY DEALER WE GO TO IS "OVERWHELMED AND UNDERSTAFFED" BY THEIR OWN ADMISSION. LITERALLY 5 DIFFERENT DEALERSHIPS IN A 50 MILE RADIUS GAVE US THE SAME FEEDBACK. I'M AM BEYOND FRUSTRATED , HURT , AND DISGUSTED AFTER SPENDING 40K+ ON MY 1ST BRAND NEW SUV. WAS HOPEFUL AND WANTED TO PURCHASE AMERICAN , BUT ARE WE REALLY BUYING AMERICAN WHEN THE PARTS AND CAR ITSELF ARE BEING MANUFACTURED IN MEXICO??
Corrective Action:
BOUGHT A BRAND NEW 2017 JEEP GRAND CHEROKEE ALTITUDE 4X4. FROM ROUTE 1 JEEP IN LAWRENCEVILLE. IMMEDIATELY EXPERIENCED TICKING FROM THE ENGINE, FAULTY COMPUTER EQUIPMENT, AND FAULTY FUEL PROPOSITION. THE SOUND WAS DUPLICATED AND I WAS TOLD SERVICE WOULD NEED MY CAR INDEFINELTY UNTIL THE DIAGNOSIS WAS INDENTIFIEF AND A REPAIR WAS DETERMINED. ALSO EXPERIENCE PRE-MATURE STOPPING AT FUEL PUMPS. MEANING THE PUMP WILL SHUT OFF AS IF THE TANK IS FILLED WHEN IT'S NOT, HAVING TO MANIPULATE THE GAS PUMP NOZZLE UNTIL IT ALLOWS ME TO FILL. ALSO EXPERIENCE INTERNITANT ISSUES WITH THE SPEEDO AND ITS DISPLAY. SOME TIMES THE DISPLAY DOESN'T WORK AT ALL. KEEP CUSTOMER SERVICE HAS BEEN NOTHING BUT AN OBSTACLE TO GETTING THIS RESOLVED. AND EVERY DEALER WE GO TO IS "OVERWHELMED AND UNDERSTAFFED" BY THEIR OWN ADMISSION. LITERALLY 5 DIFFERENT DEALERSHIPS IN A 50 MILE RADIUS GAVE US THE SAME FEEDBACK. I'M AM BEYOND FRUSTRATED , HURT , AND DISGUSTED AFTER SPENDING 40K+ ON MY 1ST BRAND NEW SUV. WAS HOPEFUL AND WANTED TO PURCHASE AMERICAN , BUT ARE WE REALLY BUYING AMERICAN WHEN THE PARTS AND CAR ITSELF ARE BEING MANUFACTURED IN MEXICO??
Additional Notes:
BOUGHT A BRAND NEW 2017 JEEP GRAND CHEROKEE ALTITUDE 4X4. FROM ROUTE 1 JEEP IN LAWRENCEVILLE. IMMEDIATELY EXPERIENCED TICKING FROM THE ENGINE, FAULTY COMPUTER EQUIPMENT, AND FAULTY FUEL PROPOSITION. THE SOUND WAS DUPLICATED AND I WAS TOLD SERVICE WOULD NEED MY CAR INDEFINELTY UNTIL THE DIAGNOSIS WAS INDENTIFIEF AND A REPAIR WAS DETERMINED. ALSO EXPERIENCE PRE-MATURE STOPPING AT FUEL PUMPS. MEANING THE PUMP WILL SHUT OFF AS IF THE TANK IS FILLED WHEN IT'S NOT, HAVING TO MANIPULATE THE GAS PUMP NOZZLE UNTIL IT ALLOWS ME TO FILL. ALSO EXPERIENCE INTERNITANT ISSUES WITH THE SPEEDO AND ITS DISPLAY. SOME TIMES THE DISPLAY DOESN'T WORK AT ALL. KEEP CUSTOMER SERVICE HAS BEEN NOTHING BUT AN OBSTACLE TO GETTING THIS RESOLVED. AND EVERY DEALER WE GO TO IS "OVERWHELMED AND UNDERSTAFFED" BY THEIR OWN ADMISSION. LITERALLY 5 DIFFERENT DEALERSHIPS IN A 50 MILE RADIUS GAVE US THE SAME FEEDBACK. I'M AM BEYOND FRUSTRATED , HURT , AND DISGUSTED AFTER SPENDING 40K+ ON MY 1ST BRAND NEW SUV. WAS HOPEFUL AND WANTED TO PURCHASE AMERICAN , BUT ARE WE REALLY BUYING AMERICAN WHEN THE PARTS AND CAR ITSELF ARE BEING MANUFACTURED IN MEXICO??
Mfg Campaign: 11044382
Recall Date: Nov 7, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
BOUGHT A BRAND NEW 2017 JEEP GRAND CHEROKEE ALTITUDE 4X4. FROM ROUTE 1 JEEP IN LAWRENCEVILLE. IMMEDIATELY EXPERIENCED TICKING FROM THE ENGINE, FAULTY COMPUTER EQUIPMENT, AND FAULTY FUEL PROPOSITION. THE SOUND WAS DUPLICATED AND I WAS TOLD SERVICE WOULD NEED MY CAR INDEFINELTY UNTIL THE DIAGNOSIS WAS INDENTIFIEF AND A REPAIR WAS DETERMINED. ALSO EXPERIENCE PRE-MATURE STOPPING AT FUEL PUMPS. MEANING THE PUMP WILL SHUT OFF AS IF THE TANK IS FILLED WHEN IT'S NOT, HAVING TO MANIPULATE THE GAS PUMP NOZZLE UNTIL IT ALLOWS ME TO FILL. ALSO EXPERIENCE INTERNITANT ISSUES WITH THE SPEEDO AND ITS DISPLAY. SOME TIMES THE DISPLAY DOESN'T WORK AT ALL. KEEP CUSTOMER SERVICE HAS BEEN NOTHING BUT AN OBSTACLE TO GETTING THIS RESOLVED. AND EVERY DEALER WE GO TO IS "OVERWHELMED AND UNDERSTAFFED" BY THEIR OWN ADMISSION. LITERALLY 5 DIFFERENT DEALERSHIPS IN A 50 MILE RADIUS GAVE US THE SAME FEEDBACK. I'M AM BEYOND FRUSTRATED , HURT , AND DISGUSTED AFTER SPENDING 40K+ ON MY 1ST BRAND NEW SUV. WAS HOPEFUL AND WANTED TO PURCHASE AMERICAN , BUT ARE WE REALLY BUYING AMERICAN WHEN THE PARTS AND CAR ITSELF ARE BEING MANUFACTURED IN MEXICO??
Corrective Action:
BOUGHT A BRAND NEW 2017 JEEP GRAND CHEROKEE ALTITUDE 4X4. FROM ROUTE 1 JEEP IN LAWRENCEVILLE. IMMEDIATELY EXPERIENCED TICKING FROM THE ENGINE, FAULTY COMPUTER EQUIPMENT, AND FAULTY FUEL PROPOSITION. THE SOUND WAS DUPLICATED AND I WAS TOLD SERVICE WOULD NEED MY CAR INDEFINELTY UNTIL THE DIAGNOSIS WAS INDENTIFIEF AND A REPAIR WAS DETERMINED. ALSO EXPERIENCE PRE-MATURE STOPPING AT FUEL PUMPS. MEANING THE PUMP WILL SHUT OFF AS IF THE TANK IS FILLED WHEN IT'S NOT, HAVING TO MANIPULATE THE GAS PUMP NOZZLE UNTIL IT ALLOWS ME TO FILL. ALSO EXPERIENCE INTERNITANT ISSUES WITH THE SPEEDO AND ITS DISPLAY. SOME TIMES THE DISPLAY DOESN'T WORK AT ALL. KEEP CUSTOMER SERVICE HAS BEEN NOTHING BUT AN OBSTACLE TO GETTING THIS RESOLVED. AND EVERY DEALER WE GO TO IS "OVERWHELMED AND UNDERSTAFFED" BY THEIR OWN ADMISSION. LITERALLY 5 DIFFERENT DEALERSHIPS IN A 50 MILE RADIUS GAVE US THE SAME FEEDBACK. I'M AM BEYOND FRUSTRATED , HURT , AND DISGUSTED AFTER SPENDING 40K+ ON MY 1ST BRAND NEW SUV. WAS HOPEFUL AND WANTED TO PURCHASE AMERICAN , BUT ARE WE REALLY BUYING AMERICAN WHEN THE PARTS AND CAR ITSELF ARE BEING MANUFACTURED IN MEXICO??
Additional Notes:
BOUGHT A BRAND NEW 2017 JEEP GRAND CHEROKEE ALTITUDE 4X4. FROM ROUTE 1 JEEP IN LAWRENCEVILLE. IMMEDIATELY EXPERIENCED TICKING FROM THE ENGINE, FAULTY COMPUTER EQUIPMENT, AND FAULTY FUEL PROPOSITION. THE SOUND WAS DUPLICATED AND I WAS TOLD SERVICE WOULD NEED MY CAR INDEFINELTY UNTIL THE DIAGNOSIS WAS INDENTIFIEF AND A REPAIR WAS DETERMINED. ALSO EXPERIENCE PRE-MATURE STOPPING AT FUEL PUMPS. MEANING THE PUMP WILL SHUT OFF AS IF THE TANK IS FILLED WHEN IT'S NOT, HAVING TO MANIPULATE THE GAS PUMP NOZZLE UNTIL IT ALLOWS ME TO FILL. ALSO EXPERIENCE INTERNITANT ISSUES WITH THE SPEEDO AND ITS DISPLAY. SOME TIMES THE DISPLAY DOESN'T WORK AT ALL. KEEP CUSTOMER SERVICE HAS BEEN NOTHING BUT AN OBSTACLE TO GETTING THIS RESOLVED. AND EVERY DEALER WE GO TO IS "OVERWHELMED AND UNDERSTAFFED" BY THEIR OWN ADMISSION. LITERALLY 5 DIFFERENT DEALERSHIPS IN A 50 MILE RADIUS GAVE US THE SAME FEEDBACK. I'M AM BEYOND FRUSTRATED , HURT , AND DISGUSTED AFTER SPENDING 40K+ ON MY 1ST BRAND NEW SUV. WAS HOPEFUL AND WANTED TO PURCHASE AMERICAN , BUT ARE WE REALLY BUYING AMERICAN WHEN THE PARTS AND CAR ITSELF ARE BEING MANUFACTURED IN MEXICO??
Mfg Campaign: 11044382
Recall Date: Nov 7, 2017
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
BOUGHT A BRAND NEW 2017 JEEP GRAND CHEROKEE ALTITUDE 4X4. FROM ROUTE 1 JEEP IN LAWRENCEVILLE. IMMEDIATELY EXPERIENCED TICKING FROM THE ENGINE, FAULTY COMPUTER EQUIPMENT, AND FAULTY FUEL PROPOSITION. THE SOUND WAS DUPLICATED AND I WAS TOLD SERVICE WOULD NEED MY CAR INDEFINELTY UNTIL THE DIAGNOSIS WAS INDENTIFIEF AND A REPAIR WAS DETERMINED. ALSO EXPERIENCE PRE-MATURE STOPPING AT FUEL PUMPS. MEANING THE PUMP WILL SHUT OFF AS IF THE TANK IS FILLED WHEN IT'S NOT, HAVING TO MANIPULATE THE GAS PUMP NOZZLE UNTIL IT ALLOWS ME TO FILL. ALSO EXPERIENCE INTERNITANT ISSUES WITH THE SPEEDO AND ITS DISPLAY. SOME TIMES THE DISPLAY DOESN'T WORK AT ALL. KEEP CUSTOMER SERVICE HAS BEEN NOTHING BUT AN OBSTACLE TO GETTING THIS RESOLVED. AND EVERY DEALER WE GO TO IS "OVERWHELMED AND UNDERSTAFFED" BY THEIR OWN ADMISSION. LITERALLY 5 DIFFERENT DEALERSHIPS IN A 50 MILE RADIUS GAVE US THE SAME FEEDBACK. I'M AM BEYOND FRUSTRATED , HURT , AND DISGUSTED AFTER SPENDING 40K+ ON MY 1ST BRAND NEW SUV. WAS HOPEFUL AND WANTED TO PURCHASE AMERICAN , BUT ARE WE REALLY BUYING AMERICAN WHEN THE PARTS AND CAR ITSELF ARE BEING MANUFACTURED IN MEXICO??
Corrective Action:
BOUGHT A BRAND NEW 2017 JEEP GRAND CHEROKEE ALTITUDE 4X4. FROM ROUTE 1 JEEP IN LAWRENCEVILLE. IMMEDIATELY EXPERIENCED TICKING FROM THE ENGINE, FAULTY COMPUTER EQUIPMENT, AND FAULTY FUEL PROPOSITION. THE SOUND WAS DUPLICATED AND I WAS TOLD SERVICE WOULD NEED MY CAR INDEFINELTY UNTIL THE DIAGNOSIS WAS INDENTIFIEF AND A REPAIR WAS DETERMINED. ALSO EXPERIENCE PRE-MATURE STOPPING AT FUEL PUMPS. MEANING THE PUMP WILL SHUT OFF AS IF THE TANK IS FILLED WHEN IT'S NOT, HAVING TO MANIPULATE THE GAS PUMP NOZZLE UNTIL IT ALLOWS ME TO FILL. ALSO EXPERIENCE INTERNITANT ISSUES WITH THE SPEEDO AND ITS DISPLAY. SOME TIMES THE DISPLAY DOESN'T WORK AT ALL. KEEP CUSTOMER SERVICE HAS BEEN NOTHING BUT AN OBSTACLE TO GETTING THIS RESOLVED. AND EVERY DEALER WE GO TO IS "OVERWHELMED AND UNDERSTAFFED" BY THEIR OWN ADMISSION. LITERALLY 5 DIFFERENT DEALERSHIPS IN A 50 MILE RADIUS GAVE US THE SAME FEEDBACK. I'M AM BEYOND FRUSTRATED , HURT , AND DISGUSTED AFTER SPENDING 40K+ ON MY 1ST BRAND NEW SUV. WAS HOPEFUL AND WANTED TO PURCHASE AMERICAN , BUT ARE WE REALLY BUYING AMERICAN WHEN THE PARTS AND CAR ITSELF ARE BEING MANUFACTURED IN MEXICO??
Additional Notes:
BOUGHT A BRAND NEW 2017 JEEP GRAND CHEROKEE ALTITUDE 4X4. FROM ROUTE 1 JEEP IN LAWRENCEVILLE. IMMEDIATELY EXPERIENCED TICKING FROM THE ENGINE, FAULTY COMPUTER EQUIPMENT, AND FAULTY FUEL PROPOSITION. THE SOUND WAS DUPLICATED AND I WAS TOLD SERVICE WOULD NEED MY CAR INDEFINELTY UNTIL THE DIAGNOSIS WAS INDENTIFIEF AND A REPAIR WAS DETERMINED. ALSO EXPERIENCE PRE-MATURE STOPPING AT FUEL PUMPS. MEANING THE PUMP WILL SHUT OFF AS IF THE TANK IS FILLED WHEN IT'S NOT, HAVING TO MANIPULATE THE GAS PUMP NOZZLE UNTIL IT ALLOWS ME TO FILL. ALSO EXPERIENCE INTERNITANT ISSUES WITH THE SPEEDO AND ITS DISPLAY. SOME TIMES THE DISPLAY DOESN'T WORK AT ALL. KEEP CUSTOMER SERVICE HAS BEEN NOTHING BUT AN OBSTACLE TO GETTING THIS RESOLVED. AND EVERY DEALER WE GO TO IS "OVERWHELMED AND UNDERSTAFFED" BY THEIR OWN ADMISSION. LITERALLY 5 DIFFERENT DEALERSHIPS IN A 50 MILE RADIUS GAVE US THE SAME FEEDBACK. I'M AM BEYOND FRUSTRATED , HURT , AND DISGUSTED AFTER SPENDING 40K+ ON MY 1ST BRAND NEW SUV. WAS HOPEFUL AND WANTED TO PURCHASE AMERICAN , BUT ARE WE REALLY BUYING AMERICAN WHEN THE PARTS AND CAR ITSELF ARE BEING MANUFACTURED IN MEXICO??
Mfg Campaign: 11044382
Recall Date: Nov 7, 2017
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WAS FUELING UP TODAY AND THE PUMP WAS TURNING OFF LIKE I WAS TOPPED OFF BUT MY GAGE WAS ON 'E'. THEN WITH ME HOLDING THE PUMP GAS STARTED SHOOTING OUT ONTO ME AND MY SUV. I HAD GAS ALL OVER THE SIDE OF MY CAR AND AFTER I PAID I HAD A LARGE PUDDLE UNDER MY CAR ALSO. I ONLY FILL UP AT MEIJER AND NORMALLY GET 22 GALLONS IN MY TANK. I WAS ONLY ABLE TO GET 11 GALLONS IN. MY SUV ONLY HAS 4600 MILES ON IT. SOMETHING IS WRONG HERE
Corrective Action:
WAS FUELING UP TODAY AND THE PUMP WAS TURNING OFF LIKE I WAS TOPPED OFF BUT MY GAGE WAS ON 'E'. THEN WITH ME HOLDING THE PUMP GAS STARTED SHOOTING OUT ONTO ME AND MY SUV. I HAD GAS ALL OVER THE SIDE OF MY CAR AND AFTER I PAID I HAD A LARGE PUDDLE UNDER MY CAR ALSO. I ONLY FILL UP AT MEIJER AND NORMALLY GET 22 GALLONS IN MY TANK. I WAS ONLY ABLE TO GET 11 GALLONS IN. MY SUV ONLY HAS 4600 MILES ON IT. SOMETHING IS WRONG HERE
Additional Notes:
WAS FUELING UP TODAY AND THE PUMP WAS TURNING OFF LIKE I WAS TOPPED OFF BUT MY GAGE WAS ON 'E'. THEN WITH ME HOLDING THE PUMP GAS STARTED SHOOTING OUT ONTO ME AND MY SUV. I HAD GAS ALL OVER THE SIDE OF MY CAR AND AFTER I PAID I HAD A LARGE PUDDLE UNDER MY CAR ALSO. I ONLY FILL UP AT MEIJER AND NORMALLY GET 22 GALLONS IN MY TANK. I WAS ONLY ABLE TO GET 11 GALLONS IN. MY SUV ONLY HAS 4600 MILES ON IT. SOMETHING IS WRONG HERE
Mfg Campaign: 11043895
Recall Date: Nov 6, 2017
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
ON MOST NEWER CARDS THE DASHBOARD IS DIGITAL AND BACK-LIT. SOME OF THESE CARS ALSO HAVE VERY BRIGHT DAYTIME RUNNING LIGHTS. WHAT I HAVE SEEN IS THAT SOME OWNERS INADVERTENTLY TURN OFF THE AUTO LIGHTS, AND THINK THEY HAVE LIGHTS ON BECAUSE THEY CAN SEE WHERE THEY ARE GOING, BUT THEY LACK ANY REAR LIGHTS BECAUSE THE LIGHTS ARE NOT TECHNICALLY ON. I'VE SEEN THIS IN JEEP VEHICLES AS AN EXAMPLE. THE ONLY WAY TO KNOW YOUR LIGHTS ARE ON IN A JEEP FOR EXAMPLE IS A LITTLE GREEN HEADLIGHT ICON, THAT IS EASILY IGNORED. SOMETHING MORE NEEDS TO BE ON THE DASH WHEN LIGHTS ARE IN THE OFF POSITION AT NIGHT.
Corrective Action:
ON MOST NEWER CARDS THE DASHBOARD IS DIGITAL AND BACK-LIT. SOME OF THESE CARS ALSO HAVE VERY BRIGHT DAYTIME RUNNING LIGHTS. WHAT I HAVE SEEN IS THAT SOME OWNERS INADVERTENTLY TURN OFF THE AUTO LIGHTS, AND THINK THEY HAVE LIGHTS ON BECAUSE THEY CAN SEE WHERE THEY ARE GOING, BUT THEY LACK ANY REAR LIGHTS BECAUSE THE LIGHTS ARE NOT TECHNICALLY ON. I'VE SEEN THIS IN JEEP VEHICLES AS AN EXAMPLE. THE ONLY WAY TO KNOW YOUR LIGHTS ARE ON IN A JEEP FOR EXAMPLE IS A LITTLE GREEN HEADLIGHT ICON, THAT IS EASILY IGNORED. SOMETHING MORE NEEDS TO BE ON THE DASH WHEN LIGHTS ARE IN THE OFF POSITION AT NIGHT.
Additional Notes:
ON MOST NEWER CARDS THE DASHBOARD IS DIGITAL AND BACK-LIT. SOME OF THESE CARS ALSO HAVE VERY BRIGHT DAYTIME RUNNING LIGHTS. WHAT I HAVE SEEN IS THAT SOME OWNERS INADVERTENTLY TURN OFF THE AUTO LIGHTS, AND THINK THEY HAVE LIGHTS ON BECAUSE THEY CAN SEE WHERE THEY ARE GOING, BUT THEY LACK ANY REAR LIGHTS BECAUSE THE LIGHTS ARE NOT TECHNICALLY ON. I'VE SEEN THIS IN JEEP VEHICLES AS AN EXAMPLE. THE ONLY WAY TO KNOW YOUR LIGHTS ARE ON IN A JEEP FOR EXAMPLE IS A LITTLE GREEN HEADLIGHT ICON, THAT IS EASILY IGNORED. SOMETHING MORE NEEDS TO BE ON THE DASH WHEN LIGHTS ARE IN THE OFF POSITION AT NIGHT.
Mfg Campaign: 11031352
Recall Date: Oct 2, 2017
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VEHICLE WOULD NOT BACK UP WITH MY BOAT ATTACHED, HAS A REAR STOP FEATURE THAT WAS ENGAGING, WENT TO MY SYSTEM SETUP SCREEN TO DEFEAT THE FEATURE, IT WOULD NOT LET ME, I WOULD REMOVE THE CHECK AND IT WOULD COME RIGHT BACK ON. THE DEALER KNEW THERE WAS A REFLASH FOR THIS CONDITION, BUT IT WAS A YELLOW ARROW, SO THEY WERE NOT ALLOWED TO FIX IT UNLESS I COMPLAINED ABOUT THAT PARTICULAR SYSTEM, HE SAID FCA HAD RECENTLY SAID NO MORE REFLASHS THAT WERE NOT A RED BOLT UNLESS CUSTOMER COMPLAINED ABOUT A COMPONENT ISSUE THE REFLASH COULD FIX. THIS DEALER TOM WHITESIDE (740-869-2296) SAID THERE WERE MORE REFLASHS, BUT COULD NOT DO. SAID THEY ENCOURAGE THEM TO DO ALL IN THE PAST, EVEN PROMOTED IT AS A WAY TO SELL HIM A HAND HELD COMPUTER. DO I SUE CHRYSLER OR THE DEALER WHEN THEY BOTH KNOW AND WON'T BE PRE-EMPTIVE? I WOULD NOT KNOW THIS DIDN'T WORK TILL I NEEDED IT TO WORK.
Corrective Action:
THE VEHICLE WOULD NOT BACK UP WITH MY BOAT ATTACHED, HAS A REAR STOP FEATURE THAT WAS ENGAGING, WENT TO MY SYSTEM SETUP SCREEN TO DEFEAT THE FEATURE, IT WOULD NOT LET ME, I WOULD REMOVE THE CHECK AND IT WOULD COME RIGHT BACK ON. THE DEALER KNEW THERE WAS A REFLASH FOR THIS CONDITION, BUT IT WAS A YELLOW ARROW, SO THEY WERE NOT ALLOWED TO FIX IT UNLESS I COMPLAINED ABOUT THAT PARTICULAR SYSTEM, HE SAID FCA HAD RECENTLY SAID NO MORE REFLASHS THAT WERE NOT A RED BOLT UNLESS CUSTOMER COMPLAINED ABOUT A COMPONENT ISSUE THE REFLASH COULD FIX. THIS DEALER TOM WHITESIDE (740-869-2296) SAID THERE WERE MORE REFLASHS, BUT COULD NOT DO. SAID THEY ENCOURAGE THEM TO DO ALL IN THE PAST, EVEN PROMOTED IT AS A WAY TO SELL HIM A HAND HELD COMPUTER. DO I SUE CHRYSLER OR THE DEALER WHEN THEY BOTH KNOW AND WON'T BE PRE-EMPTIVE? I WOULD NOT KNOW THIS DIDN'T WORK TILL I NEEDED IT TO WORK.
Additional Notes:
THE VEHICLE WOULD NOT BACK UP WITH MY BOAT ATTACHED, HAS A REAR STOP FEATURE THAT WAS ENGAGING, WENT TO MY SYSTEM SETUP SCREEN TO DEFEAT THE FEATURE, IT WOULD NOT LET ME, I WOULD REMOVE THE CHECK AND IT WOULD COME RIGHT BACK ON. THE DEALER KNEW THERE WAS A REFLASH FOR THIS CONDITION, BUT IT WAS A YELLOW ARROW, SO THEY WERE NOT ALLOWED TO FIX IT UNLESS I COMPLAINED ABOUT THAT PARTICULAR SYSTEM, HE SAID FCA HAD RECENTLY SAID NO MORE REFLASHS THAT WERE NOT A RED BOLT UNLESS CUSTOMER COMPLAINED ABOUT A COMPONENT ISSUE THE REFLASH COULD FIX. THIS DEALER TOM WHITESIDE (740-869-2296) SAID THERE WERE MORE REFLASHS, BUT COULD NOT DO. SAID THEY ENCOURAGE THEM TO DO ALL IN THE PAST, EVEN PROMOTED IT AS A WAY TO SELL HIM A HAND HELD COMPUTER. DO I SUE CHRYSLER OR THE DEALER WHEN THEY BOTH KNOW AND WON'T BE PRE-EMPTIVE? I WOULD NOT KNOW THIS DIDN'T WORK TILL I NEEDED IT TO WORK.
Mfg Campaign: 11030458
Recall Date: Sep 29, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED A POOL OF GREEN LIQUID UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO ROUTE 1 CHRYSLER DODGE JEEP DEALER (2700 BRUNSWICK PIKE, LAWRENCE TOWNSHIP, NJ 08648, PHONE NUMBER: (609) 882-1000) WHERE IT WAS DIAGNOSED THAT THE OIL LEAK WAS CAUSED BY DEBRIS IN THE ENGINE BLOCK. THE DEALER STOPPED THE LEAK AND CONTACTED THE MANUFACTURER WHO STATED THAT THE ENGINE NEEDED TO REPLACED. THE MANUFACTURER DECLINED THE REPLACEMENT OF THE NEW ENGINE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,867.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED A POOL OF GREEN LIQUID UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO ROUTE 1 CHRYSLER DODGE JEEP DEALER (2700 BRUNSWICK PIKE, LAWRENCE TOWNSHIP, NJ 08648, PHONE NUMBER: (609) 882-1000) WHERE IT WAS DIAGNOSED THAT THE OIL LEAK WAS CAUSED BY DEBRIS IN THE ENGINE BLOCK. THE DEALER STOPPED THE LEAK AND CONTACTED THE MANUFACTURER WHO STATED THAT THE ENGINE NEEDED TO REPLACED. THE MANUFACTURER DECLINED THE REPLACEMENT OF THE NEW ENGINE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,867.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED A POOL OF GREEN LIQUID UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO ROUTE 1 CHRYSLER DODGE JEEP DEALER (2700 BRUNSWICK PIKE, LAWRENCE TOWNSHIP, NJ 08648, PHONE NUMBER: (609) 882-1000) WHERE IT WAS DIAGNOSED THAT THE OIL LEAK WAS CAUSED BY DEBRIS IN THE ENGINE BLOCK. THE DEALER STOPPED THE LEAK AND CONTACTED THE MANUFACTURER WHO STATED THAT THE ENGINE NEEDED TO REPLACED. THE MANUFACTURER DECLINED THE REPLACEMENT OF THE NEW ENGINE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,867.
Mfg Campaign: 11024603
Recall Date: Sep 20, 2017
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK" . WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE . HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT OVERLOOK THIS CASE AND SINCE WE ARE ONE CUSTOMER VS THE DEALERSHIP THERE ARE MORE CHANCES THAT WE MIGHT HAVE TO SUFFER AND TAKE THE CONTINUOUS THREATS FROM THE DEALERSHIP. WE WOULD LIKE TO APPROACH NHTSA TO PROVIDE US A RECOMMENDATION ON THIS AND HELP US RECEIVE JUSTICE ON THIS CASE . OUR CASE NUMBER WITH JEEP IS [XXX] . THIS IS OUR FIRST BRAND NEW VEHICLE AND WE HAVE HAD ISSUES FROM DAY ONE ON THE VEHICLE AND WITH DEALERSHIP TREATING US IN AN EXTREMELY DISRESPECTFUL WAY AND LITERALLY THREATENING US WE DONT KNOW HOW TO PROCEED IN THIS CASE . WE DID NOT REALIZE IT TILL OUR DAUGHTER DROPPED STUFF UNDER THE SEATS AND CAME OUT FEW TIMES WITH RUSTED HANDS . SHE HAS BEEN TRAVELLING AND BREATHING IN THE RUSTED CAR FOR FEW DAYS AND THIS HAS BEEN A HUGE HEALTH HAZARD FOR THE KID. WE ARE CONFUSED AT THIS POINT AND FEEL HELPLESS . DO WE JUST WAIT FOR FCA TO COME BACK TO US OR DO WE FILE A COMPLAINT IN THE LOCAL COURT AND FIGHT A CASE AGAINST THE DEALER SHIP ? PLEASE ADVISE. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK" . WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE . HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT OVERLOOK THIS CASE AND SINCE WE ARE ONE CUSTOMER VS THE DEALERSHIP THERE ARE MORE CHANCES THAT WE MIGHT HAVE TO SUFFER AND TAKE THE CONTINUOUS THREATS FROM THE DEALERSHIP. WE WOULD LIKE TO APPROACH NHTSA TO PROVIDE US A RECOMMENDATION ON THIS AND HELP US RECEIVE JUSTICE ON THIS CASE . OUR CASE NUMBER WITH JEEP IS [XXX] . THIS IS OUR FIRST BRAND NEW VEHICLE AND WE HAVE HAD ISSUES FROM DAY ONE ON THE VEHICLE AND WITH DEALERSHIP TREATING US IN AN EXTREMELY DISRESPECTFUL WAY AND LITERALLY THREATENING US WE DONT KNOW HOW TO PROCEED IN THIS CASE . WE DID NOT REALIZE IT TILL OUR DAUGHTER DROPPED STUFF UNDER THE SEATS AND CAME OUT FEW TIMES WITH RUSTED HANDS . SHE HAS BEEN TRAVELLING AND BREATHING IN THE RUSTED CAR FOR FEW DAYS AND THIS HAS BEEN A HUGE HEALTH HAZARD FOR THE KID. WE ARE CONFUSED AT THIS POINT AND FEEL HELPLESS . DO WE JUST WAIT FOR FCA TO COME BACK TO US OR DO WE FILE A COMPLAINT IN THE LOCAL COURT AND FIGHT A CASE AGAINST THE DEALER SHIP ? PLEASE ADVISE. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK" . WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE . HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT OVERLOOK THIS CASE AND SINCE WE ARE ONE CUSTOMER VS THE DEALERSHIP THERE ARE MORE CHANCES THAT WE MIGHT HAVE TO SUFFER AND TAKE THE CONTINUOUS THREATS FROM THE DEALERSHIP. WE WOULD LIKE TO APPROACH NHTSA TO PROVIDE US A RECOMMENDATION ON THIS AND HELP US RECEIVE JUSTICE ON THIS CASE . OUR CASE NUMBER WITH JEEP IS [XXX] . THIS IS OUR FIRST BRAND NEW VEHICLE AND WE HAVE HAD ISSUES FROM DAY ONE ON THE VEHICLE AND WITH DEALERSHIP TREATING US IN AN EXTREMELY DISRESPECTFUL WAY AND LITERALLY THREATENING US WE DONT KNOW HOW TO PROCEED IN THIS CASE . WE DID NOT REALIZE IT TILL OUR DAUGHTER DROPPED STUFF UNDER THE SEATS AND CAME OUT FEW TIMES WITH RUSTED HANDS . SHE HAS BEEN TRAVELLING AND BREATHING IN THE RUSTED CAR FOR FEW DAYS AND THIS HAS BEEN A HUGE HEALTH HAZARD FOR THE KID. WE ARE CONFUSED AT THIS POINT AND FEEL HELPLESS . DO WE JUST WAIT FOR FCA TO COME BACK TO US OR DO WE FILE A COMPLAINT IN THE LOCAL COURT AND FIGHT A CASE AGAINST THE DEALER SHIP ? PLEASE ADVISE. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11021358
Recall Date: Sep 4, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK" . WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE . HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT OVERLOOK THIS CASE AND SINCE WE ARE ONE CUSTOMER VS THE DEALERSHIP THERE ARE MORE CHANCES THAT WE MIGHT HAVE TO SUFFER AND TAKE THE CONTINUOUS THREATS FROM THE DEALERSHIP. WE WOULD LIKE TO APPROACH NHTSA TO PROVIDE US A RECOMMENDATION ON THIS AND HELP US RECEIVE JUSTICE ON THIS CASE . OUR CASE NUMBER WITH JEEP IS [XXX] . THIS IS OUR FIRST BRAND NEW VEHICLE AND WE HAVE HAD ISSUES FROM DAY ONE ON THE VEHICLE AND WITH DEALERSHIP TREATING US IN AN EXTREMELY DISRESPECTFUL WAY AND LITERALLY THREATENING US WE DONT KNOW HOW TO PROCEED IN THIS CASE . WE DID NOT REALIZE IT TILL OUR DAUGHTER DROPPED STUFF UNDER THE SEATS AND CAME OUT FEW TIMES WITH RUSTED HANDS . SHE HAS BEEN TRAVELLING AND BREATHING IN THE RUSTED CAR FOR FEW DAYS AND THIS HAS BEEN A HUGE HEALTH HAZARD FOR THE KID. WE ARE CONFUSED AT THIS POINT AND FEEL HELPLESS . DO WE JUST WAIT FOR FCA TO COME BACK TO US OR DO WE FILE A COMPLAINT IN THE LOCAL COURT AND FIGHT A CASE AGAINST THE DEALER SHIP ? PLEASE ADVISE. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK" . WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE . HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT OVERLOOK THIS CASE AND SINCE WE ARE ONE CUSTOMER VS THE DEALERSHIP THERE ARE MORE CHANCES THAT WE MIGHT HAVE TO SUFFER AND TAKE THE CONTINUOUS THREATS FROM THE DEALERSHIP. WE WOULD LIKE TO APPROACH NHTSA TO PROVIDE US A RECOMMENDATION ON THIS AND HELP US RECEIVE JUSTICE ON THIS CASE . OUR CASE NUMBER WITH JEEP IS [XXX] . THIS IS OUR FIRST BRAND NEW VEHICLE AND WE HAVE HAD ISSUES FROM DAY ONE ON THE VEHICLE AND WITH DEALERSHIP TREATING US IN AN EXTREMELY DISRESPECTFUL WAY AND LITERALLY THREATENING US WE DONT KNOW HOW TO PROCEED IN THIS CASE . WE DID NOT REALIZE IT TILL OUR DAUGHTER DROPPED STUFF UNDER THE SEATS AND CAME OUT FEW TIMES WITH RUSTED HANDS . SHE HAS BEEN TRAVELLING AND BREATHING IN THE RUSTED CAR FOR FEW DAYS AND THIS HAS BEEN A HUGE HEALTH HAZARD FOR THE KID. WE ARE CONFUSED AT THIS POINT AND FEEL HELPLESS . DO WE JUST WAIT FOR FCA TO COME BACK TO US OR DO WE FILE A COMPLAINT IN THE LOCAL COURT AND FIGHT A CASE AGAINST THE DEALER SHIP ? PLEASE ADVISE. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK" . WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE . HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT OVERLOOK THIS CASE AND SINCE WE ARE ONE CUSTOMER VS THE DEALERSHIP THERE ARE MORE CHANCES THAT WE MIGHT HAVE TO SUFFER AND TAKE THE CONTINUOUS THREATS FROM THE DEALERSHIP. WE WOULD LIKE TO APPROACH NHTSA TO PROVIDE US A RECOMMENDATION ON THIS AND HELP US RECEIVE JUSTICE ON THIS CASE . OUR CASE NUMBER WITH JEEP IS [XXX] . THIS IS OUR FIRST BRAND NEW VEHICLE AND WE HAVE HAD ISSUES FROM DAY ONE ON THE VEHICLE AND WITH DEALERSHIP TREATING US IN AN EXTREMELY DISRESPECTFUL WAY AND LITERALLY THREATENING US WE DONT KNOW HOW TO PROCEED IN THIS CASE . WE DID NOT REALIZE IT TILL OUR DAUGHTER DROPPED STUFF UNDER THE SEATS AND CAME OUT FEW TIMES WITH RUSTED HANDS . SHE HAS BEEN TRAVELLING AND BREATHING IN THE RUSTED CAR FOR FEW DAYS AND THIS HAS BEEN A HUGE HEALTH HAZARD FOR THE KID. WE ARE CONFUSED AT THIS POINT AND FEEL HELPLESS . DO WE JUST WAIT FOR FCA TO COME BACK TO US OR DO WE FILE A COMPLAINT IN THE LOCAL COURT AND FIGHT A CASE AGAINST THE DEALER SHIP ? PLEASE ADVISE. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11021358
Recall Date: Sep 4, 2017
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK" . WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE . HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT OVERLOOK THIS CASE AND SINCE WE ARE ONE CUSTOMER VS THE DEALERSHIP THERE ARE MORE CHANCES THAT WE MIGHT HAVE TO SUFFER AND TAKE THE CONTINUOUS THREATS FROM THE DEALERSHIP. WE WOULD LIKE TO APPROACH NHTSA TO PROVIDE US A RECOMMENDATION ON THIS AND HELP US RECEIVE JUSTICE ON THIS CASE . OUR CASE NUMBER WITH JEEP IS [XXX] . THIS IS OUR FIRST BRAND NEW VEHICLE AND WE HAVE HAD ISSUES FROM DAY ONE ON THE VEHICLE AND WITH DEALERSHIP TREATING US IN AN EXTREMELY DISRESPECTFUL WAY AND LITERALLY THREATENING US WE DONT KNOW HOW TO PROCEED IN THIS CASE . WE DID NOT REALIZE IT TILL OUR DAUGHTER DROPPED STUFF UNDER THE SEATS AND CAME OUT FEW TIMES WITH RUSTED HANDS . SHE HAS BEEN TRAVELLING AND BREATHING IN THE RUSTED CAR FOR FEW DAYS AND THIS HAS BEEN A HUGE HEALTH HAZARD FOR THE KID. WE ARE CONFUSED AT THIS POINT AND FEEL HELPLESS . DO WE JUST WAIT FOR FCA TO COME BACK TO US OR DO WE FILE A COMPLAINT IN THE LOCAL COURT AND FIGHT A CASE AGAINST THE DEALER SHIP ? PLEASE ADVISE. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK" . WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE . HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT OVERLOOK THIS CASE AND SINCE WE ARE ONE CUSTOMER VS THE DEALERSHIP THERE ARE MORE CHANCES THAT WE MIGHT HAVE TO SUFFER AND TAKE THE CONTINUOUS THREATS FROM THE DEALERSHIP. WE WOULD LIKE TO APPROACH NHTSA TO PROVIDE US A RECOMMENDATION ON THIS AND HELP US RECEIVE JUSTICE ON THIS CASE . OUR CASE NUMBER WITH JEEP IS [XXX] . THIS IS OUR FIRST BRAND NEW VEHICLE AND WE HAVE HAD ISSUES FROM DAY ONE ON THE VEHICLE AND WITH DEALERSHIP TREATING US IN AN EXTREMELY DISRESPECTFUL WAY AND LITERALLY THREATENING US WE DONT KNOW HOW TO PROCEED IN THIS CASE . WE DID NOT REALIZE IT TILL OUR DAUGHTER DROPPED STUFF UNDER THE SEATS AND CAME OUT FEW TIMES WITH RUSTED HANDS . SHE HAS BEEN TRAVELLING AND BREATHING IN THE RUSTED CAR FOR FEW DAYS AND THIS HAS BEEN A HUGE HEALTH HAZARD FOR THE KID. WE ARE CONFUSED AT THIS POINT AND FEEL HELPLESS . DO WE JUST WAIT FOR FCA TO COME BACK TO US OR DO WE FILE A COMPLAINT IN THE LOCAL COURT AND FIGHT A CASE AGAINST THE DEALER SHIP ? PLEASE ADVISE. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK" . WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE . HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT OVERLOOK THIS CASE AND SINCE WE ARE ONE CUSTOMER VS THE DEALERSHIP THERE ARE MORE CHANCES THAT WE MIGHT HAVE TO SUFFER AND TAKE THE CONTINUOUS THREATS FROM THE DEALERSHIP. WE WOULD LIKE TO APPROACH NHTSA TO PROVIDE US A RECOMMENDATION ON THIS AND HELP US RECEIVE JUSTICE ON THIS CASE . OUR CASE NUMBER WITH JEEP IS [XXX] . THIS IS OUR FIRST BRAND NEW VEHICLE AND WE HAVE HAD ISSUES FROM DAY ONE ON THE VEHICLE AND WITH DEALERSHIP TREATING US IN AN EXTREMELY DISRESPECTFUL WAY AND LITERALLY THREATENING US WE DONT KNOW HOW TO PROCEED IN THIS CASE . WE DID NOT REALIZE IT TILL OUR DAUGHTER DROPPED STUFF UNDER THE SEATS AND CAME OUT FEW TIMES WITH RUSTED HANDS . SHE HAS BEEN TRAVELLING AND BREATHING IN THE RUSTED CAR FOR FEW DAYS AND THIS HAS BEEN A HUGE HEALTH HAZARD FOR THE KID. WE ARE CONFUSED AT THIS POINT AND FEEL HELPLESS . DO WE JUST WAIT FOR FCA TO COME BACK TO US OR DO WE FILE A COMPLAINT IN THE LOCAL COURT AND FIGHT A CASE AGAINST THE DEALER SHIP ? PLEASE ADVISE. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11021358
Recall Date: Sep 4, 2017
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025