Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Accessible Technologies, Inc.
Safety Issue:
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 19, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S73
Recall Date: Sep 23, 2016
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN ENGINE START STOP FEATURE IS ACTIVATED THE CAR ENGINE SHUTS OFF WHEN IDLING AT STOP LIGHTS, THE PROBLEM OCCURS WHEN YOU TAKE FOOT OFF BRAKE AND THE ENGINE RESTARTS IT EITHER LUNGES THE CAR FORWARD FORCIBLY OR THE CAR LUNGES BACKWARDS AS IF THE TRANSMISSION CLUTCH DIDNT PROPERLY ENGAGE TO MOVE THE CAR FORWARD, MY CAR HAS AUTOMATIC TRANSMISSION. WHEN CAR IS OFF AND YOU TOUCH HANDLE TO OPEN DOOR IT SOMETIMES CAUSES ELECTRICAL SHOCK. WE NOTICED THESE ISSUES DURING THE FIRST WEEK OF DRIVING CAR MAY 2017
Corrective Action:
WHEN ENGINE START STOP FEATURE IS ACTIVATED THE CAR ENGINE SHUTS OFF WHEN IDLING AT STOP LIGHTS, THE PROBLEM OCCURS WHEN YOU TAKE FOOT OFF BRAKE AND THE ENGINE RESTARTS IT EITHER LUNGES THE CAR FORWARD FORCIBLY OR THE CAR LUNGES BACKWARDS AS IF THE TRANSMISSION CLUTCH DIDNT PROPERLY ENGAGE TO MOVE THE CAR FORWARD, MY CAR HAS AUTOMATIC TRANSMISSION. WHEN CAR IS OFF AND YOU TOUCH HANDLE TO OPEN DOOR IT SOMETIMES CAUSES ELECTRICAL SHOCK. WE NOTICED THESE ISSUES DURING THE FIRST WEEK OF DRIVING CAR MAY 2017
Additional Notes:
WHEN ENGINE START STOP FEATURE IS ACTIVATED THE CAR ENGINE SHUTS OFF WHEN IDLING AT STOP LIGHTS, THE PROBLEM OCCURS WHEN YOU TAKE FOOT OFF BRAKE AND THE ENGINE RESTARTS IT EITHER LUNGES THE CAR FORWARD FORCIBLY OR THE CAR LUNGES BACKWARDS AS IF THE TRANSMISSION CLUTCH DIDNT PROPERLY ENGAGE TO MOVE THE CAR FORWARD, MY CAR HAS AUTOMATIC TRANSMISSION. WHEN CAR IS OFF AND YOU TOUCH HANDLE TO OPEN DOOR IT SOMETIMES CAUSES ELECTRICAL SHOCK. WE NOTICED THESE ISSUES DURING THE FIRST WEEK OF DRIVING CAR MAY 2017
Mfg Campaign: 11097273
Recall Date: May 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN ENGINE START STOP FEATURE IS ACTIVATED THE CAR ENGINE SHUTS OFF WHEN IDLING AT STOP LIGHTS, THE PROBLEM OCCURS WHEN YOU TAKE FOOT OFF BRAKE AND THE ENGINE RESTARTS IT EITHER LUNGES THE CAR FORWARD FORCIBLY OR THE CAR LUNGES BACKWARDS AS IF THE TRANSMISSION CLUTCH DIDNT PROPERLY ENGAGE TO MOVE THE CAR FORWARD, MY CAR HAS AUTOMATIC TRANSMISSION. WHEN CAR IS OFF AND YOU TOUCH HANDLE TO OPEN DOOR IT SOMETIMES CAUSES ELECTRICAL SHOCK. WE NOTICED THESE ISSUES DURING THE FIRST WEEK OF DRIVING CAR MAY 2017
Corrective Action:
WHEN ENGINE START STOP FEATURE IS ACTIVATED THE CAR ENGINE SHUTS OFF WHEN IDLING AT STOP LIGHTS, THE PROBLEM OCCURS WHEN YOU TAKE FOOT OFF BRAKE AND THE ENGINE RESTARTS IT EITHER LUNGES THE CAR FORWARD FORCIBLY OR THE CAR LUNGES BACKWARDS AS IF THE TRANSMISSION CLUTCH DIDNT PROPERLY ENGAGE TO MOVE THE CAR FORWARD, MY CAR HAS AUTOMATIC TRANSMISSION. WHEN CAR IS OFF AND YOU TOUCH HANDLE TO OPEN DOOR IT SOMETIMES CAUSES ELECTRICAL SHOCK. WE NOTICED THESE ISSUES DURING THE FIRST WEEK OF DRIVING CAR MAY 2017
Additional Notes:
WHEN ENGINE START STOP FEATURE IS ACTIVATED THE CAR ENGINE SHUTS OFF WHEN IDLING AT STOP LIGHTS, THE PROBLEM OCCURS WHEN YOU TAKE FOOT OFF BRAKE AND THE ENGINE RESTARTS IT EITHER LUNGES THE CAR FORWARD FORCIBLY OR THE CAR LUNGES BACKWARDS AS IF THE TRANSMISSION CLUTCH DIDNT PROPERLY ENGAGE TO MOVE THE CAR FORWARD, MY CAR HAS AUTOMATIC TRANSMISSION. WHEN CAR IS OFF AND YOU TOUCH HANDLE TO OPEN DOOR IT SOMETIMES CAUSES ELECTRICAL SHOCK. WE NOTICED THESE ISSUES DURING THE FIRST WEEK OF DRIVING CAR MAY 2017
Mfg Campaign: 11097273
Recall Date: May 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TAKATA RECALL: 2017 JEEP GRAND CHEROKEE IMPACT W/DEER FRONT CENTER/RIGHT AND RIGHT FRONT QUARTER PANEL. ON A STATE HIGHWAY MY VEHICLE WAS IN MOTION COMING DOWNHILL DOING 55MPH AND BRAKED HARD - PUMPED ONCE TO TRY TO AVOID IMPACT WHEN I SAW DEER. HAVE NOT ACQUIRED SRS DATA. THE AIRBAGS DID NOT DEPLOY ON EITHER DRIVERS OR PASSENGER SIDE. DEER GOT AIRBORNE AS MY VEHICLE WAS STILL IN MOTION. THE DEER WENT OVER THE FRONT PASSENGER SIDE OF WINDOW. THOUGHT HER HOOF WAS COMING THROUGH THE WINDSHIELD. FELT IT UNSAFE THAT THE AIRBAGS DID NOT DEPLOY. I TOOK IT IN TO BODY SHOP AND THE ESTIMATED $2,000 TURNED INTO OVER $6,000 BECAUSE THE FINS ON THE RADIATOR WERE BENT. THOUGHT THE SENSORS SHOULD HAVE DETECTED THE SPEED AND FORCE OF IMPACT BUT PERHAPS THE INERTIA AND MOVEMENT OF MY VEHICLE NOT STOPPING IMMEDIATELY AND ATTEMPTED BRAKING DID NOT WARRANT A "SEVERE" IMPACT?!
Corrective Action:
TAKATA RECALL: 2017 JEEP GRAND CHEROKEE IMPACT W/DEER FRONT CENTER/RIGHT AND RIGHT FRONT QUARTER PANEL. ON A STATE HIGHWAY MY VEHICLE WAS IN MOTION COMING DOWNHILL DOING 55MPH AND BRAKED HARD - PUMPED ONCE TO TRY TO AVOID IMPACT WHEN I SAW DEER. HAVE NOT ACQUIRED SRS DATA. THE AIRBAGS DID NOT DEPLOY ON EITHER DRIVERS OR PASSENGER SIDE. DEER GOT AIRBORNE AS MY VEHICLE WAS STILL IN MOTION. THE DEER WENT OVER THE FRONT PASSENGER SIDE OF WINDOW. THOUGHT HER HOOF WAS COMING THROUGH THE WINDSHIELD. FELT IT UNSAFE THAT THE AIRBAGS DID NOT DEPLOY. I TOOK IT IN TO BODY SHOP AND THE ESTIMATED $2,000 TURNED INTO OVER $6,000 BECAUSE THE FINS ON THE RADIATOR WERE BENT. THOUGHT THE SENSORS SHOULD HAVE DETECTED THE SPEED AND FORCE OF IMPACT BUT PERHAPS THE INERTIA AND MOVEMENT OF MY VEHICLE NOT STOPPING IMMEDIATELY AND ATTEMPTED BRAKING DID NOT WARRANT A "SEVERE" IMPACT?!
Additional Notes:
TAKATA RECALL: 2017 JEEP GRAND CHEROKEE IMPACT W/DEER FRONT CENTER/RIGHT AND RIGHT FRONT QUARTER PANEL. ON A STATE HIGHWAY MY VEHICLE WAS IN MOTION COMING DOWNHILL DOING 55MPH AND BRAKED HARD - PUMPED ONCE TO TRY TO AVOID IMPACT WHEN I SAW DEER. HAVE NOT ACQUIRED SRS DATA. THE AIRBAGS DID NOT DEPLOY ON EITHER DRIVERS OR PASSENGER SIDE. DEER GOT AIRBORNE AS MY VEHICLE WAS STILL IN MOTION. THE DEER WENT OVER THE FRONT PASSENGER SIDE OF WINDOW. THOUGHT HER HOOF WAS COMING THROUGH THE WINDSHIELD. FELT IT UNSAFE THAT THE AIRBAGS DID NOT DEPLOY. I TOOK IT IN TO BODY SHOP AND THE ESTIMATED $2,000 TURNED INTO OVER $6,000 BECAUSE THE FINS ON THE RADIATOR WERE BENT. THOUGHT THE SENSORS SHOULD HAVE DETECTED THE SPEED AND FORCE OF IMPACT BUT PERHAPS THE INERTIA AND MOVEMENT OF MY VEHICLE NOT STOPPING IMMEDIATELY AND ATTEMPTED BRAKING DID NOT WARRANT A "SEVERE" IMPACT?!
Mfg Campaign: 11090433
Recall Date: Apr 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TAKATA RECALL: 2017 JEEP GRAND CHEROKEE IMPACT W/DEER FRONT CENTER/RIGHT AND RIGHT FRONT QUARTER PANEL. ON A STATE HIGHWAY MY VEHICLE WAS IN MOTION COMING DOWNHILL DOING 55MPH AND BRAKED HARD - PUMPED ONCE TO TRY TO AVOID IMPACT WHEN I SAW DEER. HAVE NOT ACQUIRED SRS DATA. THE AIRBAGS DID NOT DEPLOY ON EITHER DRIVERS OR PASSENGER SIDE. DEER GOT AIRBORNE AS MY VEHICLE WAS STILL IN MOTION. THE DEER WENT OVER THE FRONT PASSENGER SIDE OF WINDOW. THOUGHT HER HOOF WAS COMING THROUGH THE WINDSHIELD. FELT IT UNSAFE THAT THE AIRBAGS DID NOT DEPLOY. I TOOK IT IN TO BODY SHOP AND THE ESTIMATED $2,000 TURNED INTO OVER $6,000 BECAUSE THE FINS ON THE RADIATOR WERE BENT. THOUGHT THE SENSORS SHOULD HAVE DETECTED THE SPEED AND FORCE OF IMPACT BUT PERHAPS THE INERTIA AND MOVEMENT OF MY VEHICLE NOT STOPPING IMMEDIATELY AND ATTEMPTED BRAKING DID NOT WARRANT A "SEVERE" IMPACT?!
Corrective Action:
TAKATA RECALL: 2017 JEEP GRAND CHEROKEE IMPACT W/DEER FRONT CENTER/RIGHT AND RIGHT FRONT QUARTER PANEL. ON A STATE HIGHWAY MY VEHICLE WAS IN MOTION COMING DOWNHILL DOING 55MPH AND BRAKED HARD - PUMPED ONCE TO TRY TO AVOID IMPACT WHEN I SAW DEER. HAVE NOT ACQUIRED SRS DATA. THE AIRBAGS DID NOT DEPLOY ON EITHER DRIVERS OR PASSENGER SIDE. DEER GOT AIRBORNE AS MY VEHICLE WAS STILL IN MOTION. THE DEER WENT OVER THE FRONT PASSENGER SIDE OF WINDOW. THOUGHT HER HOOF WAS COMING THROUGH THE WINDSHIELD. FELT IT UNSAFE THAT THE AIRBAGS DID NOT DEPLOY. I TOOK IT IN TO BODY SHOP AND THE ESTIMATED $2,000 TURNED INTO OVER $6,000 BECAUSE THE FINS ON THE RADIATOR WERE BENT. THOUGHT THE SENSORS SHOULD HAVE DETECTED THE SPEED AND FORCE OF IMPACT BUT PERHAPS THE INERTIA AND MOVEMENT OF MY VEHICLE NOT STOPPING IMMEDIATELY AND ATTEMPTED BRAKING DID NOT WARRANT A "SEVERE" IMPACT?!
Additional Notes:
TAKATA RECALL: 2017 JEEP GRAND CHEROKEE IMPACT W/DEER FRONT CENTER/RIGHT AND RIGHT FRONT QUARTER PANEL. ON A STATE HIGHWAY MY VEHICLE WAS IN MOTION COMING DOWNHILL DOING 55MPH AND BRAKED HARD - PUMPED ONCE TO TRY TO AVOID IMPACT WHEN I SAW DEER. HAVE NOT ACQUIRED SRS DATA. THE AIRBAGS DID NOT DEPLOY ON EITHER DRIVERS OR PASSENGER SIDE. DEER GOT AIRBORNE AS MY VEHICLE WAS STILL IN MOTION. THE DEER WENT OVER THE FRONT PASSENGER SIDE OF WINDOW. THOUGHT HER HOOF WAS COMING THROUGH THE WINDSHIELD. FELT IT UNSAFE THAT THE AIRBAGS DID NOT DEPLOY. I TOOK IT IN TO BODY SHOP AND THE ESTIMATED $2,000 TURNED INTO OVER $6,000 BECAUSE THE FINS ON THE RADIATOR WERE BENT. THOUGHT THE SENSORS SHOULD HAVE DETECTED THE SPEED AND FORCE OF IMPACT BUT PERHAPS THE INERTIA AND MOVEMENT OF MY VEHICLE NOT STOPPING IMMEDIATELY AND ATTEMPTED BRAKING DID NOT WARRANT A "SEVERE" IMPACT?!
Mfg Campaign: 11090433
Recall Date: Apr 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFTER COULD NOT BE MOVED OUT OF THE PARK POSITION. THE CONTACT ENGAGED THE GEAR SHIFTER WITH FORCE INTO PARK AND THE VEHICLE JOLTED AGGRESSIVELY. AS A RESULT, THE VEHICLE DROVE OVER A LARGE ROCK THAT CAUSED DAMAGE TO THE UNDERCARRIAGE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVE TRAIN NEEDED TO BE REPLACED. THE DEALER REPLACED THE DRIVE TRAIN, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFTER COULD NOT BE MOVED OUT OF THE PARK POSITION. THE CONTACT ENGAGED THE GEAR SHIFTER WITH FORCE INTO PARK AND THE VEHICLE JOLTED AGGRESSIVELY. AS A RESULT, THE VEHICLE DROVE OVER A LARGE ROCK THAT CAUSED DAMAGE TO THE UNDERCARRIAGE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVE TRAIN NEEDED TO BE REPLACED. THE DEALER REPLACED THE DRIVE TRAIN, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFTER COULD NOT BE MOVED OUT OF THE PARK POSITION. THE CONTACT ENGAGED THE GEAR SHIFTER WITH FORCE INTO PARK AND THE VEHICLE JOLTED AGGRESSIVELY. AS A RESULT, THE VEHICLE DROVE OVER A LARGE ROCK THAT CAUSED DAMAGE TO THE UNDERCARRIAGE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVE TRAIN NEEDED TO BE REPLACED. THE DEALER REPLACED THE DRIVE TRAIN, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Mfg Campaign: 11090341
Recall Date: Apr 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS WAITING FOR MY WIFE AT THE TRAIN STATION AND PLAYING WITH THE QUATRA SUSPENSION BUTTONS TO THE RIGHT OF THE SHIFT. I KEPT PLAYING, PUSHING TO SEE WHAT LIGHTS GO ON. AND WHEN I SAW HER I PLACED THE CAR IN DRIVE AND IT TOOK OFF LIKE A SHOT ACCELERATING UNTIL I WAS ABLE TO HIT THE BRAKE HARD AND THREW IT INTO NETURAL. THIS HAS NEVER HAPPENED BEFORE. I NEVER TOUCHED THE GAS PETAL OR ACCIDENTALLY TOUCHED ANYTHING ELSE.IT WAS SO FRIGHTENING.WHAT WAS SO FRIGHTENING WAS THE INTENSITY OF THE ACCELERATION. IF ANYONE WAS IN FRONT OF ME THEY WOULD HAVE BEEN KILLED
Corrective Action:
I WAS WAITING FOR MY WIFE AT THE TRAIN STATION AND PLAYING WITH THE QUATRA SUSPENSION BUTTONS TO THE RIGHT OF THE SHIFT. I KEPT PLAYING, PUSHING TO SEE WHAT LIGHTS GO ON. AND WHEN I SAW HER I PLACED THE CAR IN DRIVE AND IT TOOK OFF LIKE A SHOT ACCELERATING UNTIL I WAS ABLE TO HIT THE BRAKE HARD AND THREW IT INTO NETURAL. THIS HAS NEVER HAPPENED BEFORE. I NEVER TOUCHED THE GAS PETAL OR ACCIDENTALLY TOUCHED ANYTHING ELSE.IT WAS SO FRIGHTENING.WHAT WAS SO FRIGHTENING WAS THE INTENSITY OF THE ACCELERATION. IF ANYONE WAS IN FRONT OF ME THEY WOULD HAVE BEEN KILLED
Additional Notes:
I WAS WAITING FOR MY WIFE AT THE TRAIN STATION AND PLAYING WITH THE QUATRA SUSPENSION BUTTONS TO THE RIGHT OF THE SHIFT. I KEPT PLAYING, PUSHING TO SEE WHAT LIGHTS GO ON. AND WHEN I SAW HER I PLACED THE CAR IN DRIVE AND IT TOOK OFF LIKE A SHOT ACCELERATING UNTIL I WAS ABLE TO HIT THE BRAKE HARD AND THREW IT INTO NETURAL. THIS HAS NEVER HAPPENED BEFORE. I NEVER TOUCHED THE GAS PETAL OR ACCIDENTALLY TOUCHED ANYTHING ELSE.IT WAS SO FRIGHTENING.WHAT WAS SO FRIGHTENING WAS THE INTENSITY OF THE ACCELERATION. IF ANYONE WAS IN FRONT OF ME THEY WOULD HAVE BEEN KILLED
Mfg Campaign: 11089275
Recall Date: Apr 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS WAITING FOR MY WIFE AT THE TRAIN STATION AND WHEN I SAW HER I PLACED THE CAR IN DRIVE AND IT TOOK OFF LIKE A SHOT ACCELERATING UNTIL I WAS ABLE TO HIT THE BRAKE HARD AND THREW IT INTO NETURAL. THIS HAS NEVER HAPPENED BEFORE. I NEVER TOUCHED THE GAS PETAL OR ACCIDENTALLY TOUCHED ANYTHING ELSE.IT WAS SO FRIGHTENING.WHAT WAS SO FRIGHTENING WAS THE INTENSITY OF THE ACCELERATION. IF ANYONE WAS IN FRONT OF ME THEY WOULD HAVE BEEN KILLED
Corrective Action:
I WAS WAITING FOR MY WIFE AT THE TRAIN STATION AND WHEN I SAW HER I PLACED THE CAR IN DRIVE AND IT TOOK OFF LIKE A SHOT ACCELERATING UNTIL I WAS ABLE TO HIT THE BRAKE HARD AND THREW IT INTO NETURAL. THIS HAS NEVER HAPPENED BEFORE. I NEVER TOUCHED THE GAS PETAL OR ACCIDENTALLY TOUCHED ANYTHING ELSE.IT WAS SO FRIGHTENING.WHAT WAS SO FRIGHTENING WAS THE INTENSITY OF THE ACCELERATION. IF ANYONE WAS IN FRONT OF ME THEY WOULD HAVE BEEN KILLED
Additional Notes:
I WAS WAITING FOR MY WIFE AT THE TRAIN STATION AND WHEN I SAW HER I PLACED THE CAR IN DRIVE AND IT TOOK OFF LIKE A SHOT ACCELERATING UNTIL I WAS ABLE TO HIT THE BRAKE HARD AND THREW IT INTO NETURAL. THIS HAS NEVER HAPPENED BEFORE. I NEVER TOUCHED THE GAS PETAL OR ACCIDENTALLY TOUCHED ANYTHING ELSE.IT WAS SO FRIGHTENING.WHAT WAS SO FRIGHTENING WAS THE INTENSITY OF THE ACCELERATION. IF ANYONE WAS IN FRONT OF ME THEY WOULD HAVE BEEN KILLED
Mfg Campaign: 11089182
Recall Date: Apr 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:IGNITION
Potential Consequences:
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE IGNITION, ANALOG SPEEDOMETER AND TIRE PRESSURE. *LD THE CONSUMER STATED SHE WAS INVOLVED IN A CAR ACCIDENT IN WHICH THE BRAKES FAILED. *TR
Corrective Action:
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE IGNITION, ANALOG SPEEDOMETER AND TIRE PRESSURE. *LD THE CONSUMER STATED SHE WAS INVOLVED IN A CAR ACCIDENT IN WHICH THE BRAKES FAILED. *TR
Additional Notes:
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE IGNITION, ANALOG SPEEDOMETER AND TIRE PRESSURE. *LD THE CONSUMER STATED SHE WAS INVOLVED IN A CAR ACCIDENT IN WHICH THE BRAKES FAILED. *TR
Mfg Campaign: 11079308
Recall Date: Apr 9, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE IGNITION, ANALOG SPEEDOMETER AND TIRE PRESSURE. *LD THE CONSUMER STATED SHE WAS INVOLVED IN A CAR ACCIDENT IN WHICH THE BRAKES FAILED. *TR
Corrective Action:
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE IGNITION, ANALOG SPEEDOMETER AND TIRE PRESSURE. *LD THE CONSUMER STATED SHE WAS INVOLVED IN A CAR ACCIDENT IN WHICH THE BRAKES FAILED. *TR
Additional Notes:
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE IGNITION, ANALOG SPEEDOMETER AND TIRE PRESSURE. *LD THE CONSUMER STATED SHE WAS INVOLVED IN A CAR ACCIDENT IN WHICH THE BRAKES FAILED. *TR
Mfg Campaign: 11079308
Recall Date: Apr 9, 2018
Chrysler (fca Us, Llc)
Defect Description:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Potential Consequences:
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE IGNITION, ANALOG SPEEDOMETER AND TIRE PRESSURE. *LD THE CONSUMER STATED SHE WAS INVOLVED IN A CAR ACCIDENT IN WHICH THE BRAKES FAILED. *TR
Corrective Action:
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE IGNITION, ANALOG SPEEDOMETER AND TIRE PRESSURE. *LD THE CONSUMER STATED SHE WAS INVOLVED IN A CAR ACCIDENT IN WHICH THE BRAKES FAILED. *TR
Additional Notes:
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE IGNITION, ANALOG SPEEDOMETER AND TIRE PRESSURE. *LD THE CONSUMER STATED SHE WAS INVOLVED IN A CAR ACCIDENT IN WHICH THE BRAKES FAILED. *TR
Mfg Campaign: 11079308
Recall Date: Apr 9, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE IGNITION, ANALOG SPEEDOMETER AND TIRE PRESSURE. *LD THE CONSUMER STATED SHE WAS INVOLVED IN A CAR ACCIDENT IN WHICH THE BRAKES FAILED. *TR
Corrective Action:
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE IGNITION, ANALOG SPEEDOMETER AND TIRE PRESSURE. *LD THE CONSUMER STATED SHE WAS INVOLVED IN A CAR ACCIDENT IN WHICH THE BRAKES FAILED. *TR
Additional Notes:
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE IGNITION, ANALOG SPEEDOMETER AND TIRE PRESSURE. *LD THE CONSUMER STATED SHE WAS INVOLVED IN A CAR ACCIDENT IN WHICH THE BRAKES FAILED. *TR
Mfg Campaign: 11079308
Recall Date: Apr 9, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY CAR HAS STOP/START SYSTEM SO WHEN I PUT MY BRAKES ON TO STOP THE VEHICLE IT CUTS OFF THE ENGINE AND WHEN I TAKE MY FOOT OFF THE BRAKE IT AUTOMATICALLY RESTARTS THE ENGINE. VERY RECENTLY WHEN I HAD STOPPED AT A TRAFFIC RED LIGHT, AND A TRAFFIC JAM, ENGINE SHUT DOWN WITH BRAKING AND DID NOT RESTART. I COULD NOT RESTART THE CAR EITHER, AND THE GEAR WAS LOCKED ON PARK. COULD NOT PUT THE CAR ON NEUTRAL GEAR TO MOVE IT OUT OF MAIN ROAD. THERE WERE ABOUT 10 CARS BEHIND ME. VERY SCARY AND DANGEROUS SITUATION. IT FINALLY RESTARTED AFTER SEVERAL TRIALS, MAY BE 10 OR 12 TRIALS WHILE I WAS WAITING TOR THE TOW TRUCK TO ARRIVE. I WAS ALSO WORRIED THAT THE CAR COULD NOT BE TOWED WITHOUT PUTTING IT IN TO NEUTRAL GEAR. THIS HAPPENED ON FOUR DIFFERENT TIMES. I TOOK IT TO A DEALER SERVICE CENTER THREE DIFFERENT TIMES FOR THIS SAME PROBLEM. THEY FIRST CHANGED AUXILIARY BATTERY AND TOLD ME TO DRIVE THE CAR. THE VERY NEXT DAY CAR STARTED STOPPING AGAIN. THEY THEN CHANGED THE 2ND (MAIN) BATTERY. PROBLEM REMAINED. THEN FINALLY THEY FOUND THAT ONE OF THE BATTERY WIRES WAS NOT SECURELY CONNECTED TO THE STARTER VIA A CONNECTOR. THEY HAVE PUT A NEW CONNECTOR. IT IS A SCARY SITUATION, AND CAN LEAD TO LOSS OF LIFE ON ROAD. IF IT KNOCKS OFF THE ENGINE BEHIND A TRAFFIC JAM AND DOES NOT START BACK IT MAY LEAD TO SERIOUS ACCIDENT AND EVEN DEATH. IT IS ONLY 6 MONTH OLD BRAND NEW CAR AND I DID NOT EXPECT THIS PROBLEM. IT CAN NOT BE EASILY PUT IN NEUTRAL GEAR IF ENGINE CAN NOT BE STARTED WHICH IS A MAJOR TRAFFIC HAZARD. THIS NEEDS TO BE THOROUGHLY INVESTIGATED AND RECALLED. THEY HAVE PROVIDED AN OPTION TO OVERRIDE PARK GEAR IN TO NEUTRAL BUT IT IS NOT VERY EASY FOR A PERSON TO LOCATE AND FIND THE OVERRIDE OPTION. I THINK THIS PROBLEM IS A MAJOR TRAFFIC SAFETY HAZARD. I REQUEST YOU TO KINDLY INVESTIGATE THIS PROBLEM WITH JEEP GRAND CHEROKEE. THANK YOU VERY MUCH.
Corrective Action:
MY CAR HAS STOP/START SYSTEM SO WHEN I PUT MY BRAKES ON TO STOP THE VEHICLE IT CUTS OFF THE ENGINE AND WHEN I TAKE MY FOOT OFF THE BRAKE IT AUTOMATICALLY RESTARTS THE ENGINE. VERY RECENTLY WHEN I HAD STOPPED AT A TRAFFIC RED LIGHT, AND A TRAFFIC JAM, ENGINE SHUT DOWN WITH BRAKING AND DID NOT RESTART. I COULD NOT RESTART THE CAR EITHER, AND THE GEAR WAS LOCKED ON PARK. COULD NOT PUT THE CAR ON NEUTRAL GEAR TO MOVE IT OUT OF MAIN ROAD. THERE WERE ABOUT 10 CARS BEHIND ME. VERY SCARY AND DANGEROUS SITUATION. IT FINALLY RESTARTED AFTER SEVERAL TRIALS, MAY BE 10 OR 12 TRIALS WHILE I WAS WAITING TOR THE TOW TRUCK TO ARRIVE. I WAS ALSO WORRIED THAT THE CAR COULD NOT BE TOWED WITHOUT PUTTING IT IN TO NEUTRAL GEAR. THIS HAPPENED ON FOUR DIFFERENT TIMES. I TOOK IT TO A DEALER SERVICE CENTER THREE DIFFERENT TIMES FOR THIS SAME PROBLEM. THEY FIRST CHANGED AUXILIARY BATTERY AND TOLD ME TO DRIVE THE CAR. THE VERY NEXT DAY CAR STARTED STOPPING AGAIN. THEY THEN CHANGED THE 2ND (MAIN) BATTERY. PROBLEM REMAINED. THEN FINALLY THEY FOUND THAT ONE OF THE BATTERY WIRES WAS NOT SECURELY CONNECTED TO THE STARTER VIA A CONNECTOR. THEY HAVE PUT A NEW CONNECTOR. IT IS A SCARY SITUATION, AND CAN LEAD TO LOSS OF LIFE ON ROAD. IF IT KNOCKS OFF THE ENGINE BEHIND A TRAFFIC JAM AND DOES NOT START BACK IT MAY LEAD TO SERIOUS ACCIDENT AND EVEN DEATH. IT IS ONLY 6 MONTH OLD BRAND NEW CAR AND I DID NOT EXPECT THIS PROBLEM. IT CAN NOT BE EASILY PUT IN NEUTRAL GEAR IF ENGINE CAN NOT BE STARTED WHICH IS A MAJOR TRAFFIC HAZARD. THIS NEEDS TO BE THOROUGHLY INVESTIGATED AND RECALLED. THEY HAVE PROVIDED AN OPTION TO OVERRIDE PARK GEAR IN TO NEUTRAL BUT IT IS NOT VERY EASY FOR A PERSON TO LOCATE AND FIND THE OVERRIDE OPTION. I THINK THIS PROBLEM IS A MAJOR TRAFFIC SAFETY HAZARD. I REQUEST YOU TO KINDLY INVESTIGATE THIS PROBLEM WITH JEEP GRAND CHEROKEE. THANK YOU VERY MUCH.
Additional Notes:
MY CAR HAS STOP/START SYSTEM SO WHEN I PUT MY BRAKES ON TO STOP THE VEHICLE IT CUTS OFF THE ENGINE AND WHEN I TAKE MY FOOT OFF THE BRAKE IT AUTOMATICALLY RESTARTS THE ENGINE. VERY RECENTLY WHEN I HAD STOPPED AT A TRAFFIC RED LIGHT, AND A TRAFFIC JAM, ENGINE SHUT DOWN WITH BRAKING AND DID NOT RESTART. I COULD NOT RESTART THE CAR EITHER, AND THE GEAR WAS LOCKED ON PARK. COULD NOT PUT THE CAR ON NEUTRAL GEAR TO MOVE IT OUT OF MAIN ROAD. THERE WERE ABOUT 10 CARS BEHIND ME. VERY SCARY AND DANGEROUS SITUATION. IT FINALLY RESTARTED AFTER SEVERAL TRIALS, MAY BE 10 OR 12 TRIALS WHILE I WAS WAITING TOR THE TOW TRUCK TO ARRIVE. I WAS ALSO WORRIED THAT THE CAR COULD NOT BE TOWED WITHOUT PUTTING IT IN TO NEUTRAL GEAR. THIS HAPPENED ON FOUR DIFFERENT TIMES. I TOOK IT TO A DEALER SERVICE CENTER THREE DIFFERENT TIMES FOR THIS SAME PROBLEM. THEY FIRST CHANGED AUXILIARY BATTERY AND TOLD ME TO DRIVE THE CAR. THE VERY NEXT DAY CAR STARTED STOPPING AGAIN. THEY THEN CHANGED THE 2ND (MAIN) BATTERY. PROBLEM REMAINED. THEN FINALLY THEY FOUND THAT ONE OF THE BATTERY WIRES WAS NOT SECURELY CONNECTED TO THE STARTER VIA A CONNECTOR. THEY HAVE PUT A NEW CONNECTOR. IT IS A SCARY SITUATION, AND CAN LEAD TO LOSS OF LIFE ON ROAD. IF IT KNOCKS OFF THE ENGINE BEHIND A TRAFFIC JAM AND DOES NOT START BACK IT MAY LEAD TO SERIOUS ACCIDENT AND EVEN DEATH. IT IS ONLY 6 MONTH OLD BRAND NEW CAR AND I DID NOT EXPECT THIS PROBLEM. IT CAN NOT BE EASILY PUT IN NEUTRAL GEAR IF ENGINE CAN NOT BE STARTED WHICH IS A MAJOR TRAFFIC HAZARD. THIS NEEDS TO BE THOROUGHLY INVESTIGATED AND RECALLED. THEY HAVE PROVIDED AN OPTION TO OVERRIDE PARK GEAR IN TO NEUTRAL BUT IT IS NOT VERY EASY FOR A PERSON TO LOCATE AND FIND THE OVERRIDE OPTION. I THINK THIS PROBLEM IS A MAJOR TRAFFIC SAFETY HAZARD. I REQUEST YOU TO KINDLY INVESTIGATE THIS PROBLEM WITH JEEP GRAND CHEROKEE. THANK YOU VERY MUCH.
Mfg Campaign: 11080069
Recall Date: Mar 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY CAR HAS STOP/START SYSTEM SO WHEN I PUT MY BRAKES ON TO STOP THE VEHICLE IT CUTS OFF THE ENGINE AND WHEN I TAKE MY FOOT OFF THE BRAKE IT AUTOMATICALLY RESTARTS THE ENGINE. VERY RECENTLY WHEN I HAD STOPPED AT A TRAFFIC RED LIGHT, AND A TRAFFIC JAM, ENGINE SHUT DOWN WITH BRAKING AND DID NOT RESTART. I COULD NOT RESTART THE CAR EITHER, AND THE GEAR WAS LOCKED ON PARK. COULD NOT PUT THE CAR ON NEUTRAL GEAR TO MOVE IT OUT OF MAIN ROAD. THERE WERE ABOUT 10 CARS BEHIND ME. VERY SCARY AND DANGEROUS SITUATION. IT FINALLY RESTARTED AFTER SEVERAL TRIALS, MAY BE 10 OR 12 TRIALS WHILE I WAS WAITING TOR THE TOW TRUCK TO ARRIVE. I WAS ALSO WORRIED THAT THE CAR COULD NOT BE TOWED WITHOUT PUTTING IT IN TO NEUTRAL GEAR. THIS HAPPENED ON FOUR DIFFERENT TIMES. I TOOK IT TO A DEALER SERVICE CENTER THREE DIFFERENT TIMES FOR THIS SAME PROBLEM. THEY FIRST CHANGED AUXILIARY BATTERY AND TOLD ME TO DRIVE THE CAR. THE VERY NEXT DAY CAR STARTED STOPPING AGAIN. THEY THEN CHANGED THE 2ND (MAIN) BATTERY. PROBLEM REMAINED. THEN FINALLY THEY FOUND THAT ONE OF THE BATTERY WIRES WAS NOT SECURELY CONNECTED TO THE STARTER VIA A CONNECTOR. THEY HAVE PUT A NEW CONNECTOR. IT IS A SCARY SITUATION, AND CAN LEAD TO LOSS OF LIFE ON ROAD. IF IT KNOCKS OFF THE ENGINE BEHIND A TRAFFIC JAM AND DOES NOT START BACK IT MAY LEAD TO SERIOUS ACCIDENT AND EVEN DEATH. IT IS ONLY 6 MONTH OLD BRAND NEW CAR AND I DID NOT EXPECT THIS PROBLEM. IT CAN NOT BE EASILY PUT IN NEUTRAL GEAR IF ENGINE CAN NOT BE STARTED WHICH IS A MAJOR TRAFFIC HAZARD. THIS NEEDS TO BE THOROUGHLY INVESTIGATED AND RECALLED. THEY HAVE PROVIDED AN OPTION TO OVERRIDE PARK GEAR IN TO NEUTRAL BUT IT IS NOT VERY EASY FOR A PERSON TO LOCATE AND FIND THE OVERRIDE OPTION. I THINK THIS PROBLEM IS A MAJOR TRAFFIC SAFETY HAZARD. I REQUEST YOU TO KINDLY INVESTIGATE THIS PROBLEM WITH JEEP GRAND CHEROKEE. THANK YOU VERY MUCH.
Corrective Action:
MY CAR HAS STOP/START SYSTEM SO WHEN I PUT MY BRAKES ON TO STOP THE VEHICLE IT CUTS OFF THE ENGINE AND WHEN I TAKE MY FOOT OFF THE BRAKE IT AUTOMATICALLY RESTARTS THE ENGINE. VERY RECENTLY WHEN I HAD STOPPED AT A TRAFFIC RED LIGHT, AND A TRAFFIC JAM, ENGINE SHUT DOWN WITH BRAKING AND DID NOT RESTART. I COULD NOT RESTART THE CAR EITHER, AND THE GEAR WAS LOCKED ON PARK. COULD NOT PUT THE CAR ON NEUTRAL GEAR TO MOVE IT OUT OF MAIN ROAD. THERE WERE ABOUT 10 CARS BEHIND ME. VERY SCARY AND DANGEROUS SITUATION. IT FINALLY RESTARTED AFTER SEVERAL TRIALS, MAY BE 10 OR 12 TRIALS WHILE I WAS WAITING TOR THE TOW TRUCK TO ARRIVE. I WAS ALSO WORRIED THAT THE CAR COULD NOT BE TOWED WITHOUT PUTTING IT IN TO NEUTRAL GEAR. THIS HAPPENED ON FOUR DIFFERENT TIMES. I TOOK IT TO A DEALER SERVICE CENTER THREE DIFFERENT TIMES FOR THIS SAME PROBLEM. THEY FIRST CHANGED AUXILIARY BATTERY AND TOLD ME TO DRIVE THE CAR. THE VERY NEXT DAY CAR STARTED STOPPING AGAIN. THEY THEN CHANGED THE 2ND (MAIN) BATTERY. PROBLEM REMAINED. THEN FINALLY THEY FOUND THAT ONE OF THE BATTERY WIRES WAS NOT SECURELY CONNECTED TO THE STARTER VIA A CONNECTOR. THEY HAVE PUT A NEW CONNECTOR. IT IS A SCARY SITUATION, AND CAN LEAD TO LOSS OF LIFE ON ROAD. IF IT KNOCKS OFF THE ENGINE BEHIND A TRAFFIC JAM AND DOES NOT START BACK IT MAY LEAD TO SERIOUS ACCIDENT AND EVEN DEATH. IT IS ONLY 6 MONTH OLD BRAND NEW CAR AND I DID NOT EXPECT THIS PROBLEM. IT CAN NOT BE EASILY PUT IN NEUTRAL GEAR IF ENGINE CAN NOT BE STARTED WHICH IS A MAJOR TRAFFIC HAZARD. THIS NEEDS TO BE THOROUGHLY INVESTIGATED AND RECALLED. THEY HAVE PROVIDED AN OPTION TO OVERRIDE PARK GEAR IN TO NEUTRAL BUT IT IS NOT VERY EASY FOR A PERSON TO LOCATE AND FIND THE OVERRIDE OPTION. I THINK THIS PROBLEM IS A MAJOR TRAFFIC SAFETY HAZARD. I REQUEST YOU TO KINDLY INVESTIGATE THIS PROBLEM WITH JEEP GRAND CHEROKEE. THANK YOU VERY MUCH.
Additional Notes:
MY CAR HAS STOP/START SYSTEM SO WHEN I PUT MY BRAKES ON TO STOP THE VEHICLE IT CUTS OFF THE ENGINE AND WHEN I TAKE MY FOOT OFF THE BRAKE IT AUTOMATICALLY RESTARTS THE ENGINE. VERY RECENTLY WHEN I HAD STOPPED AT A TRAFFIC RED LIGHT, AND A TRAFFIC JAM, ENGINE SHUT DOWN WITH BRAKING AND DID NOT RESTART. I COULD NOT RESTART THE CAR EITHER, AND THE GEAR WAS LOCKED ON PARK. COULD NOT PUT THE CAR ON NEUTRAL GEAR TO MOVE IT OUT OF MAIN ROAD. THERE WERE ABOUT 10 CARS BEHIND ME. VERY SCARY AND DANGEROUS SITUATION. IT FINALLY RESTARTED AFTER SEVERAL TRIALS, MAY BE 10 OR 12 TRIALS WHILE I WAS WAITING TOR THE TOW TRUCK TO ARRIVE. I WAS ALSO WORRIED THAT THE CAR COULD NOT BE TOWED WITHOUT PUTTING IT IN TO NEUTRAL GEAR. THIS HAPPENED ON FOUR DIFFERENT TIMES. I TOOK IT TO A DEALER SERVICE CENTER THREE DIFFERENT TIMES FOR THIS SAME PROBLEM. THEY FIRST CHANGED AUXILIARY BATTERY AND TOLD ME TO DRIVE THE CAR. THE VERY NEXT DAY CAR STARTED STOPPING AGAIN. THEY THEN CHANGED THE 2ND (MAIN) BATTERY. PROBLEM REMAINED. THEN FINALLY THEY FOUND THAT ONE OF THE BATTERY WIRES WAS NOT SECURELY CONNECTED TO THE STARTER VIA A CONNECTOR. THEY HAVE PUT A NEW CONNECTOR. IT IS A SCARY SITUATION, AND CAN LEAD TO LOSS OF LIFE ON ROAD. IF IT KNOCKS OFF THE ENGINE BEHIND A TRAFFIC JAM AND DOES NOT START BACK IT MAY LEAD TO SERIOUS ACCIDENT AND EVEN DEATH. IT IS ONLY 6 MONTH OLD BRAND NEW CAR AND I DID NOT EXPECT THIS PROBLEM. IT CAN NOT BE EASILY PUT IN NEUTRAL GEAR IF ENGINE CAN NOT BE STARTED WHICH IS A MAJOR TRAFFIC HAZARD. THIS NEEDS TO BE THOROUGHLY INVESTIGATED AND RECALLED. THEY HAVE PROVIDED AN OPTION TO OVERRIDE PARK GEAR IN TO NEUTRAL BUT IT IS NOT VERY EASY FOR A PERSON TO LOCATE AND FIND THE OVERRIDE OPTION. I THINK THIS PROBLEM IS A MAJOR TRAFFIC SAFETY HAZARD. I REQUEST YOU TO KINDLY INVESTIGATE THIS PROBLEM WITH JEEP GRAND CHEROKEE. THANK YOU VERY MUCH.
Mfg Campaign: 11080069
Recall Date: Mar 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR HAS STOP/START SYSTEM SO WHEN I PUT MY BRAKES ON TO STOP THE VEHICLE IT CUTS OFF THE ENGINE AND WHEN I TAKE MY FOOT OFF THE BRAKE IT AUTOMATICALLY RESTARTS THE ENGINE. VERY RECENTLY WHEN I HAD STOPPED AT A TRAFFIC RED LIGHT, AND A TRAFFIC JAM, ENGINE SHUT DOWN WITH BRAKING AND DID NOT RESTART. I COULD NOT RESTART THE CAR EITHER, AND THE GEAR WAS LOCKED ON PARK. COULD NOT PUT THE CAR ON NEUTRAL GEAR TO MOVE IT OUT OF MAIN ROAD. THERE WERE ABOUT 10 CARS BEHIND ME. VERY SCARY AND DANGEROUS SITUATION. IT FINALLY RESTARTED AFTER SEVERAL TRIALS, MAY BE 10 OR 12 TRIALS WHILE I WAS WAITING TOR THE TOW TRUCK TO ARRIVE. I WAS ALSO WORRIED THAT THE CAR COULD NOT BE TOWED WITHOUT PUTTING IT IN TO NEUTRAL GEAR. THIS HAPPENED ON FOUR DIFFERENT TIMES. I TOOK IT TO A DEALER SERVICE CENTER THREE DIFFERENT TIMES FOR THIS SAME PROBLEM. THEY FIRST CHANGED AUXILIARY BATTERY AND TOLD ME TO DRIVE THE CAR. THE VERY NEXT DAY CAR STARTED STOPPING AGAIN. THEY THEN CHANGED THE 2ND (MAIN) BATTERY. PROBLEM REMAINED. THEN FINALLY THEY FOUND THAT ONE OF THE BATTERY WIRES WAS NOT SECURELY CONNECTED TO THE STARTER VIA A CONNECTOR. THEY HAVE PUT A NEW CONNECTOR. IT IS A SCARY SITUATION, AND CAN LEAD TO LOSS OF LIFE ON ROAD. IF IT KNOCKS OFF THE ENGINE BEHIND A TRAFFIC JAM AND DOES NOT START BACK IT MAY LEAD TO SERIOUS ACCIDENT AND EVEN DEATH. IT IS ONLY 6 MONTH OLD BRAND NEW CAR AND I DID NOT EXPECT THIS PROBLEM. IT CAN NOT BE EASILY PUT IN NEUTRAL GEAR IF ENGINE CAN NOT BE STARTED WHICH IS A MAJOR TRAFFIC HAZARD. THIS NEEDS TO BE THOROUGHLY INVESTIGATED AND RECALLED. THEY HAVE PROVIDED AN OPTION TO OVERRIDE PARK GEAR IN TO NEUTRAL BUT IT IS NOT VERY EASY FOR A PERSON TO LOCATE AND FIND THE OVERRIDE OPTION. I THINK THIS PROBLEM IS A MAJOR TRAFFIC SAFETY HAZARD. I REQUEST YOU TO KINDLY INVESTIGATE THIS PROBLEM WITH JEEP GRAND CHEROKEE. THANK YOU VERY MUCH.
Corrective Action:
MY CAR HAS STOP/START SYSTEM SO WHEN I PUT MY BRAKES ON TO STOP THE VEHICLE IT CUTS OFF THE ENGINE AND WHEN I TAKE MY FOOT OFF THE BRAKE IT AUTOMATICALLY RESTARTS THE ENGINE. VERY RECENTLY WHEN I HAD STOPPED AT A TRAFFIC RED LIGHT, AND A TRAFFIC JAM, ENGINE SHUT DOWN WITH BRAKING AND DID NOT RESTART. I COULD NOT RESTART THE CAR EITHER, AND THE GEAR WAS LOCKED ON PARK. COULD NOT PUT THE CAR ON NEUTRAL GEAR TO MOVE IT OUT OF MAIN ROAD. THERE WERE ABOUT 10 CARS BEHIND ME. VERY SCARY AND DANGEROUS SITUATION. IT FINALLY RESTARTED AFTER SEVERAL TRIALS, MAY BE 10 OR 12 TRIALS WHILE I WAS WAITING TOR THE TOW TRUCK TO ARRIVE. I WAS ALSO WORRIED THAT THE CAR COULD NOT BE TOWED WITHOUT PUTTING IT IN TO NEUTRAL GEAR. THIS HAPPENED ON FOUR DIFFERENT TIMES. I TOOK IT TO A DEALER SERVICE CENTER THREE DIFFERENT TIMES FOR THIS SAME PROBLEM. THEY FIRST CHANGED AUXILIARY BATTERY AND TOLD ME TO DRIVE THE CAR. THE VERY NEXT DAY CAR STARTED STOPPING AGAIN. THEY THEN CHANGED THE 2ND (MAIN) BATTERY. PROBLEM REMAINED. THEN FINALLY THEY FOUND THAT ONE OF THE BATTERY WIRES WAS NOT SECURELY CONNECTED TO THE STARTER VIA A CONNECTOR. THEY HAVE PUT A NEW CONNECTOR. IT IS A SCARY SITUATION, AND CAN LEAD TO LOSS OF LIFE ON ROAD. IF IT KNOCKS OFF THE ENGINE BEHIND A TRAFFIC JAM AND DOES NOT START BACK IT MAY LEAD TO SERIOUS ACCIDENT AND EVEN DEATH. IT IS ONLY 6 MONTH OLD BRAND NEW CAR AND I DID NOT EXPECT THIS PROBLEM. IT CAN NOT BE EASILY PUT IN NEUTRAL GEAR IF ENGINE CAN NOT BE STARTED WHICH IS A MAJOR TRAFFIC HAZARD. THIS NEEDS TO BE THOROUGHLY INVESTIGATED AND RECALLED. THEY HAVE PROVIDED AN OPTION TO OVERRIDE PARK GEAR IN TO NEUTRAL BUT IT IS NOT VERY EASY FOR A PERSON TO LOCATE AND FIND THE OVERRIDE OPTION. I THINK THIS PROBLEM IS A MAJOR TRAFFIC SAFETY HAZARD. I REQUEST YOU TO KINDLY INVESTIGATE THIS PROBLEM WITH JEEP GRAND CHEROKEE. THANK YOU VERY MUCH.
Additional Notes:
MY CAR HAS STOP/START SYSTEM SO WHEN I PUT MY BRAKES ON TO STOP THE VEHICLE IT CUTS OFF THE ENGINE AND WHEN I TAKE MY FOOT OFF THE BRAKE IT AUTOMATICALLY RESTARTS THE ENGINE. VERY RECENTLY WHEN I HAD STOPPED AT A TRAFFIC RED LIGHT, AND A TRAFFIC JAM, ENGINE SHUT DOWN WITH BRAKING AND DID NOT RESTART. I COULD NOT RESTART THE CAR EITHER, AND THE GEAR WAS LOCKED ON PARK. COULD NOT PUT THE CAR ON NEUTRAL GEAR TO MOVE IT OUT OF MAIN ROAD. THERE WERE ABOUT 10 CARS BEHIND ME. VERY SCARY AND DANGEROUS SITUATION. IT FINALLY RESTARTED AFTER SEVERAL TRIALS, MAY BE 10 OR 12 TRIALS WHILE I WAS WAITING TOR THE TOW TRUCK TO ARRIVE. I WAS ALSO WORRIED THAT THE CAR COULD NOT BE TOWED WITHOUT PUTTING IT IN TO NEUTRAL GEAR. THIS HAPPENED ON FOUR DIFFERENT TIMES. I TOOK IT TO A DEALER SERVICE CENTER THREE DIFFERENT TIMES FOR THIS SAME PROBLEM. THEY FIRST CHANGED AUXILIARY BATTERY AND TOLD ME TO DRIVE THE CAR. THE VERY NEXT DAY CAR STARTED STOPPING AGAIN. THEY THEN CHANGED THE 2ND (MAIN) BATTERY. PROBLEM REMAINED. THEN FINALLY THEY FOUND THAT ONE OF THE BATTERY WIRES WAS NOT SECURELY CONNECTED TO THE STARTER VIA A CONNECTOR. THEY HAVE PUT A NEW CONNECTOR. IT IS A SCARY SITUATION, AND CAN LEAD TO LOSS OF LIFE ON ROAD. IF IT KNOCKS OFF THE ENGINE BEHIND A TRAFFIC JAM AND DOES NOT START BACK IT MAY LEAD TO SERIOUS ACCIDENT AND EVEN DEATH. IT IS ONLY 6 MONTH OLD BRAND NEW CAR AND I DID NOT EXPECT THIS PROBLEM. IT CAN NOT BE EASILY PUT IN NEUTRAL GEAR IF ENGINE CAN NOT BE STARTED WHICH IS A MAJOR TRAFFIC HAZARD. THIS NEEDS TO BE THOROUGHLY INVESTIGATED AND RECALLED. THEY HAVE PROVIDED AN OPTION TO OVERRIDE PARK GEAR IN TO NEUTRAL BUT IT IS NOT VERY EASY FOR A PERSON TO LOCATE AND FIND THE OVERRIDE OPTION. I THINK THIS PROBLEM IS A MAJOR TRAFFIC SAFETY HAZARD. I REQUEST YOU TO KINDLY INVESTIGATE THIS PROBLEM WITH JEEP GRAND CHEROKEE. THANK YOU VERY MUCH.
Mfg Campaign: 11080069
Recall Date: Mar 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
SINCE THE DAY I PURCHASED THE CAR, THE CAR DOES NOT EASILY ACCEPT FUEL. IT CUTS ME OFF. IT CAN TAKE 30 MINUTES TO FILL THE TANK, AN OUNCE AT A TIME.
Corrective Action:
SINCE THE DAY I PURCHASED THE CAR, THE CAR DOES NOT EASILY ACCEPT FUEL. IT CUTS ME OFF. IT CAN TAKE 30 MINUTES TO FILL THE TANK, AN OUNCE AT A TIME.
Additional Notes:
SINCE THE DAY I PURCHASED THE CAR, THE CAR DOES NOT EASILY ACCEPT FUEL. IT CUTS ME OFF. IT CAN TAKE 30 MINUTES TO FILL THE TANK, AN OUNCE AT A TIME.
Mfg Campaign: 11079543
Recall Date: Mar 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
BOUGHT MY 2017 JEEP GRAND CHEROKEE TRAILHAWK USED WITH 10,600 MILES ON IT. GAS ISSUES FROM THE GET GO: WHEN GETTING GAS, THE GAS PUMP SHUTS OFF EVER FEW SECONDS LIKE THE GAS TANK IS FULL ONLY ALLOWING A FEW CENTS WORTH OF GAS TO ACTUALLY GO IN THE VEHICLE. I HAVE BEEN TO MULTIPLE GAS STATIONS AND THE SAME ISSUE OCCURS AT ALL OF THEM, TRIED TURNING THE NOZZLE TO DIFFERENT ANGLES AND ALMOST HOLDING IT ALL THE WAY OUT OF AND IN THE TANK, IT DOES NOT MATTER THOUGH. AIR SUSPENSION: AFTER OWNING THE JEEP FOR 3 MONTHS, ONE MONDAY MORNING WHEN I TURNED IT ON TO GO TO WORK A MESSAGE POPPED UP SAYING "SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY", MILEAGE WAS AT 14,990. I TURNED THE VEHICLE OFF AND ONE TWO MORE TIMES BEFORE DRIVING IT, DROVE TO WORK AND RESTARTED IT AFTER I PARKED, EACH TIME THE SAME MESSAGE CAME ON IMMEDIATELY. I CALLED THE CLOSEST JEEP DEALERSHIP, THEY SAID IT WAS OK TO DRIVE AND COULD NOT SEE THE JEEP UNTIL THE FOLLOWING MONDAY. DROPPED THE JEEP OFF, THEIR SYSTEM SAID THE MODULE WAS BAD, THEY REPLACED IT, THIS DID NOT WORK. THEY CONTACTED CHRYSLER, NO FIX HAS OCCURED, MULTIPLE ATTEMPTS BUT NOTHING HAS WORKED. 3.5 WEEKS AND STILL COUNTING WITHOUT MY JEEP. THE JEEP GARAGE SAID THEY DO NOT KNOW HOW MUCH LONGER BC THEY DO NOT KNOW THE SOLUTION AND ARE WAITING ON JEEP ENGINEERS TO TELL THEM WHAT TO TRY NEXT. SOUNDS LIKE THE ENGINEERS ARE JUST TRYING EXPERIMENTS TO SEE WHAT WILL WORK. WHEN WAITING ON THE MODULE TO COME IN THE FIRST WEEK I ASKED IF I COULD DRIVE IT UNTIL THE PIECE CAME AND WAS TOLD IT WAS NOT SAFE TO DRIVE. VERY UNPLEASED.
Corrective Action:
BOUGHT MY 2017 JEEP GRAND CHEROKEE TRAILHAWK USED WITH 10,600 MILES ON IT. GAS ISSUES FROM THE GET GO: WHEN GETTING GAS, THE GAS PUMP SHUTS OFF EVER FEW SECONDS LIKE THE GAS TANK IS FULL ONLY ALLOWING A FEW CENTS WORTH OF GAS TO ACTUALLY GO IN THE VEHICLE. I HAVE BEEN TO MULTIPLE GAS STATIONS AND THE SAME ISSUE OCCURS AT ALL OF THEM, TRIED TURNING THE NOZZLE TO DIFFERENT ANGLES AND ALMOST HOLDING IT ALL THE WAY OUT OF AND IN THE TANK, IT DOES NOT MATTER THOUGH. AIR SUSPENSION: AFTER OWNING THE JEEP FOR 3 MONTHS, ONE MONDAY MORNING WHEN I TURNED IT ON TO GO TO WORK A MESSAGE POPPED UP SAYING "SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY", MILEAGE WAS AT 14,990. I TURNED THE VEHICLE OFF AND ONE TWO MORE TIMES BEFORE DRIVING IT, DROVE TO WORK AND RESTARTED IT AFTER I PARKED, EACH TIME THE SAME MESSAGE CAME ON IMMEDIATELY. I CALLED THE CLOSEST JEEP DEALERSHIP, THEY SAID IT WAS OK TO DRIVE AND COULD NOT SEE THE JEEP UNTIL THE FOLLOWING MONDAY. DROPPED THE JEEP OFF, THEIR SYSTEM SAID THE MODULE WAS BAD, THEY REPLACED IT, THIS DID NOT WORK. THEY CONTACTED CHRYSLER, NO FIX HAS OCCURED, MULTIPLE ATTEMPTS BUT NOTHING HAS WORKED. 3.5 WEEKS AND STILL COUNTING WITHOUT MY JEEP. THE JEEP GARAGE SAID THEY DO NOT KNOW HOW MUCH LONGER BC THEY DO NOT KNOW THE SOLUTION AND ARE WAITING ON JEEP ENGINEERS TO TELL THEM WHAT TO TRY NEXT. SOUNDS LIKE THE ENGINEERS ARE JUST TRYING EXPERIMENTS TO SEE WHAT WILL WORK. WHEN WAITING ON THE MODULE TO COME IN THE FIRST WEEK I ASKED IF I COULD DRIVE IT UNTIL THE PIECE CAME AND WAS TOLD IT WAS NOT SAFE TO DRIVE. VERY UNPLEASED.
Additional Notes:
BOUGHT MY 2017 JEEP GRAND CHEROKEE TRAILHAWK USED WITH 10,600 MILES ON IT. GAS ISSUES FROM THE GET GO: WHEN GETTING GAS, THE GAS PUMP SHUTS OFF EVER FEW SECONDS LIKE THE GAS TANK IS FULL ONLY ALLOWING A FEW CENTS WORTH OF GAS TO ACTUALLY GO IN THE VEHICLE. I HAVE BEEN TO MULTIPLE GAS STATIONS AND THE SAME ISSUE OCCURS AT ALL OF THEM, TRIED TURNING THE NOZZLE TO DIFFERENT ANGLES AND ALMOST HOLDING IT ALL THE WAY OUT OF AND IN THE TANK, IT DOES NOT MATTER THOUGH. AIR SUSPENSION: AFTER OWNING THE JEEP FOR 3 MONTHS, ONE MONDAY MORNING WHEN I TURNED IT ON TO GO TO WORK A MESSAGE POPPED UP SAYING "SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY", MILEAGE WAS AT 14,990. I TURNED THE VEHICLE OFF AND ONE TWO MORE TIMES BEFORE DRIVING IT, DROVE TO WORK AND RESTARTED IT AFTER I PARKED, EACH TIME THE SAME MESSAGE CAME ON IMMEDIATELY. I CALLED THE CLOSEST JEEP DEALERSHIP, THEY SAID IT WAS OK TO DRIVE AND COULD NOT SEE THE JEEP UNTIL THE FOLLOWING MONDAY. DROPPED THE JEEP OFF, THEIR SYSTEM SAID THE MODULE WAS BAD, THEY REPLACED IT, THIS DID NOT WORK. THEY CONTACTED CHRYSLER, NO FIX HAS OCCURED, MULTIPLE ATTEMPTS BUT NOTHING HAS WORKED. 3.5 WEEKS AND STILL COUNTING WITHOUT MY JEEP. THE JEEP GARAGE SAID THEY DO NOT KNOW HOW MUCH LONGER BC THEY DO NOT KNOW THE SOLUTION AND ARE WAITING ON JEEP ENGINEERS TO TELL THEM WHAT TO TRY NEXT. SOUNDS LIKE THE ENGINEERS ARE JUST TRYING EXPERIMENTS TO SEE WHAT WILL WORK. WHEN WAITING ON THE MODULE TO COME IN THE FIRST WEEK I ASKED IF I COULD DRIVE IT UNTIL THE PIECE CAME AND WAS TOLD IT WAS NOT SAFE TO DRIVE. VERY UNPLEASED.
Mfg Campaign: 11079465
Recall Date: Mar 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
BOUGHT MY 2017 JEEP GRAND CHEROKEE TRAILHAWK USED WITH 10,600 MILES ON IT. GAS ISSUES FROM THE GET GO: WHEN GETTING GAS, THE GAS PUMP SHUTS OFF EVER FEW SECONDS LIKE THE GAS TANK IS FULL ONLY ALLOWING A FEW CENTS WORTH OF GAS TO ACTUALLY GO IN THE VEHICLE. I HAVE BEEN TO MULTIPLE GAS STATIONS AND THE SAME ISSUE OCCURS AT ALL OF THEM, TRIED TURNING THE NOZZLE TO DIFFERENT ANGLES AND ALMOST HOLDING IT ALL THE WAY OUT OF AND IN THE TANK, IT DOES NOT MATTER THOUGH. AIR SUSPENSION: AFTER OWNING THE JEEP FOR 3 MONTHS, ONE MONDAY MORNING WHEN I TURNED IT ON TO GO TO WORK A MESSAGE POPPED UP SAYING "SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY", MILEAGE WAS AT 14,990. I TURNED THE VEHICLE OFF AND ONE TWO MORE TIMES BEFORE DRIVING IT, DROVE TO WORK AND RESTARTED IT AFTER I PARKED, EACH TIME THE SAME MESSAGE CAME ON IMMEDIATELY. I CALLED THE CLOSEST JEEP DEALERSHIP, THEY SAID IT WAS OK TO DRIVE AND COULD NOT SEE THE JEEP UNTIL THE FOLLOWING MONDAY. DROPPED THE JEEP OFF, THEIR SYSTEM SAID THE MODULE WAS BAD, THEY REPLACED IT, THIS DID NOT WORK. THEY CONTACTED CHRYSLER, NO FIX HAS OCCURED, MULTIPLE ATTEMPTS BUT NOTHING HAS WORKED. 3.5 WEEKS AND STILL COUNTING WITHOUT MY JEEP. THE JEEP GARAGE SAID THEY DO NOT KNOW HOW MUCH LONGER BC THEY DO NOT KNOW THE SOLUTION AND ARE WAITING ON JEEP ENGINEERS TO TELL THEM WHAT TO TRY NEXT. SOUNDS LIKE THE ENGINEERS ARE JUST TRYING EXPERIMENTS TO SEE WHAT WILL WORK. WHEN WAITING ON THE MODULE TO COME IN THE FIRST WEEK I ASKED IF I COULD DRIVE IT UNTIL THE PIECE CAME AND WAS TOLD IT WAS NOT SAFE TO DRIVE. VERY UNPLEASED.
Corrective Action:
BOUGHT MY 2017 JEEP GRAND CHEROKEE TRAILHAWK USED WITH 10,600 MILES ON IT. GAS ISSUES FROM THE GET GO: WHEN GETTING GAS, THE GAS PUMP SHUTS OFF EVER FEW SECONDS LIKE THE GAS TANK IS FULL ONLY ALLOWING A FEW CENTS WORTH OF GAS TO ACTUALLY GO IN THE VEHICLE. I HAVE BEEN TO MULTIPLE GAS STATIONS AND THE SAME ISSUE OCCURS AT ALL OF THEM, TRIED TURNING THE NOZZLE TO DIFFERENT ANGLES AND ALMOST HOLDING IT ALL THE WAY OUT OF AND IN THE TANK, IT DOES NOT MATTER THOUGH. AIR SUSPENSION: AFTER OWNING THE JEEP FOR 3 MONTHS, ONE MONDAY MORNING WHEN I TURNED IT ON TO GO TO WORK A MESSAGE POPPED UP SAYING "SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY", MILEAGE WAS AT 14,990. I TURNED THE VEHICLE OFF AND ONE TWO MORE TIMES BEFORE DRIVING IT, DROVE TO WORK AND RESTARTED IT AFTER I PARKED, EACH TIME THE SAME MESSAGE CAME ON IMMEDIATELY. I CALLED THE CLOSEST JEEP DEALERSHIP, THEY SAID IT WAS OK TO DRIVE AND COULD NOT SEE THE JEEP UNTIL THE FOLLOWING MONDAY. DROPPED THE JEEP OFF, THEIR SYSTEM SAID THE MODULE WAS BAD, THEY REPLACED IT, THIS DID NOT WORK. THEY CONTACTED CHRYSLER, NO FIX HAS OCCURED, MULTIPLE ATTEMPTS BUT NOTHING HAS WORKED. 3.5 WEEKS AND STILL COUNTING WITHOUT MY JEEP. THE JEEP GARAGE SAID THEY DO NOT KNOW HOW MUCH LONGER BC THEY DO NOT KNOW THE SOLUTION AND ARE WAITING ON JEEP ENGINEERS TO TELL THEM WHAT TO TRY NEXT. SOUNDS LIKE THE ENGINEERS ARE JUST TRYING EXPERIMENTS TO SEE WHAT WILL WORK. WHEN WAITING ON THE MODULE TO COME IN THE FIRST WEEK I ASKED IF I COULD DRIVE IT UNTIL THE PIECE CAME AND WAS TOLD IT WAS NOT SAFE TO DRIVE. VERY UNPLEASED.
Additional Notes:
BOUGHT MY 2017 JEEP GRAND CHEROKEE TRAILHAWK USED WITH 10,600 MILES ON IT. GAS ISSUES FROM THE GET GO: WHEN GETTING GAS, THE GAS PUMP SHUTS OFF EVER FEW SECONDS LIKE THE GAS TANK IS FULL ONLY ALLOWING A FEW CENTS WORTH OF GAS TO ACTUALLY GO IN THE VEHICLE. I HAVE BEEN TO MULTIPLE GAS STATIONS AND THE SAME ISSUE OCCURS AT ALL OF THEM, TRIED TURNING THE NOZZLE TO DIFFERENT ANGLES AND ALMOST HOLDING IT ALL THE WAY OUT OF AND IN THE TANK, IT DOES NOT MATTER THOUGH. AIR SUSPENSION: AFTER OWNING THE JEEP FOR 3 MONTHS, ONE MONDAY MORNING WHEN I TURNED IT ON TO GO TO WORK A MESSAGE POPPED UP SAYING "SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY", MILEAGE WAS AT 14,990. I TURNED THE VEHICLE OFF AND ONE TWO MORE TIMES BEFORE DRIVING IT, DROVE TO WORK AND RESTARTED IT AFTER I PARKED, EACH TIME THE SAME MESSAGE CAME ON IMMEDIATELY. I CALLED THE CLOSEST JEEP DEALERSHIP, THEY SAID IT WAS OK TO DRIVE AND COULD NOT SEE THE JEEP UNTIL THE FOLLOWING MONDAY. DROPPED THE JEEP OFF, THEIR SYSTEM SAID THE MODULE WAS BAD, THEY REPLACED IT, THIS DID NOT WORK. THEY CONTACTED CHRYSLER, NO FIX HAS OCCURED, MULTIPLE ATTEMPTS BUT NOTHING HAS WORKED. 3.5 WEEKS AND STILL COUNTING WITHOUT MY JEEP. THE JEEP GARAGE SAID THEY DO NOT KNOW HOW MUCH LONGER BC THEY DO NOT KNOW THE SOLUTION AND ARE WAITING ON JEEP ENGINEERS TO TELL THEM WHAT TO TRY NEXT. SOUNDS LIKE THE ENGINEERS ARE JUST TRYING EXPERIMENTS TO SEE WHAT WILL WORK. WHEN WAITING ON THE MODULE TO COME IN THE FIRST WEEK I ASKED IF I COULD DRIVE IT UNTIL THE PIECE CAME AND WAS TOLD IT WAS NOT SAFE TO DRIVE. VERY UNPLEASED.
Mfg Campaign: 11079465
Recall Date: Mar 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY CAR HAS 3500 MILE ON IT. MY CAR WAS STATIONARY HOWEVER IT WAS IN GEAR, I WAS AT A STOP LIGHT, AND HAD TAKEN MY FOOT OFF THE BRAKE AND PUT MY FOOT ON THE GAS PEDAL WHEN THE LIGHT CHANGED TO GREEN. IT LURCHED AND THEN ALL OF A SUDDEN CAME UP WITH A MESSAGE SAYING "PLACE CAR IN PARK THEN SELECT GEAR" WHILE LIGHTS WERE FLASHING AT THE GEAR SHIFTER AT THE D WHERE IT WAS AT AND ON THE DASHBOARD INDICATOR WHERE INDICATING THAT MY CAR WAS IN "DRIVE" I HAD TO PUT THE CAR IN PARK IN THE MIDDLE OF THE ROAD WITH A GREEN LIGHT AND THEN PUT IT BACK INTO DRIVE AND LUCKILY IT DID ENGAGE. I HAVE READ THAT OTHER PEOPLE HAVE HAD THIS HAPPEN TO THEM WHILE MOVING AND ON THE FREEWAY, WHICH SCARES ME BECAUSE I WAS ABOUT A MILE FROM GETTING ONTO THE FREEWAY MYSELF. THE CAR WOULD NOT LET ME DO ANYTHING UNTIL I PUT IT INTO DRIVE, SO IF THIS HAD HAPPENED WHILE GOING 65 MILES AN HOUR IT COULD HAVE BEEN VERY HAZARDOUS.
Corrective Action:
MY CAR HAS 3500 MILE ON IT. MY CAR WAS STATIONARY HOWEVER IT WAS IN GEAR, I WAS AT A STOP LIGHT, AND HAD TAKEN MY FOOT OFF THE BRAKE AND PUT MY FOOT ON THE GAS PEDAL WHEN THE LIGHT CHANGED TO GREEN. IT LURCHED AND THEN ALL OF A SUDDEN CAME UP WITH A MESSAGE SAYING "PLACE CAR IN PARK THEN SELECT GEAR" WHILE LIGHTS WERE FLASHING AT THE GEAR SHIFTER AT THE D WHERE IT WAS AT AND ON THE DASHBOARD INDICATOR WHERE INDICATING THAT MY CAR WAS IN "DRIVE" I HAD TO PUT THE CAR IN PARK IN THE MIDDLE OF THE ROAD WITH A GREEN LIGHT AND THEN PUT IT BACK INTO DRIVE AND LUCKILY IT DID ENGAGE. I HAVE READ THAT OTHER PEOPLE HAVE HAD THIS HAPPEN TO THEM WHILE MOVING AND ON THE FREEWAY, WHICH SCARES ME BECAUSE I WAS ABOUT A MILE FROM GETTING ONTO THE FREEWAY MYSELF. THE CAR WOULD NOT LET ME DO ANYTHING UNTIL I PUT IT INTO DRIVE, SO IF THIS HAD HAPPENED WHILE GOING 65 MILES AN HOUR IT COULD HAVE BEEN VERY HAZARDOUS.
Additional Notes:
MY CAR HAS 3500 MILE ON IT. MY CAR WAS STATIONARY HOWEVER IT WAS IN GEAR, I WAS AT A STOP LIGHT, AND HAD TAKEN MY FOOT OFF THE BRAKE AND PUT MY FOOT ON THE GAS PEDAL WHEN THE LIGHT CHANGED TO GREEN. IT LURCHED AND THEN ALL OF A SUDDEN CAME UP WITH A MESSAGE SAYING "PLACE CAR IN PARK THEN SELECT GEAR" WHILE LIGHTS WERE FLASHING AT THE GEAR SHIFTER AT THE D WHERE IT WAS AT AND ON THE DASHBOARD INDICATOR WHERE INDICATING THAT MY CAR WAS IN "DRIVE" I HAD TO PUT THE CAR IN PARK IN THE MIDDLE OF THE ROAD WITH A GREEN LIGHT AND THEN PUT IT BACK INTO DRIVE AND LUCKILY IT DID ENGAGE. I HAVE READ THAT OTHER PEOPLE HAVE HAD THIS HAPPEN TO THEM WHILE MOVING AND ON THE FREEWAY, WHICH SCARES ME BECAUSE I WAS ABOUT A MILE FROM GETTING ONTO THE FREEWAY MYSELF. THE CAR WOULD NOT LET ME DO ANYTHING UNTIL I PUT IT INTO DRIVE, SO IF THIS HAD HAPPENED WHILE GOING 65 MILES AN HOUR IT COULD HAVE BEEN VERY HAZARDOUS.
Mfg Campaign: 11076730
Recall Date: Mar 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING THE STEERING WHEEL LOCKS AND CAN NOT BE TURNED. THIS HAS HAPPENED A DOZEN TIMES AND EACH TIME WE WERE ONLY NARROWLY ABLE TO AVOID AN ACCIDENT. THIS HAS HAPPENED WHILE DRIVING IN A PARKING GARAGE, ONE SIDE ROADS, MAIN ROADS AND ON THE HIGHWAY. I BELIEVE THIS HAS SOMETHING TO DO WITH THE LANE DEPARTURE SENSOR. THE CAR HAS APPROXIMATELY 14K MILES ON IT AND IT HAS BEEN RETURNED TO THE DEALER FOR REPAIR 5 TIMES. THE DEALER HAS BEEN UNABLE TO RESOLVE THE ISSUE. THERE ARE PAGES OF ERROR CODES THAT HAVE BEEN GENERATED BUT NONE HAVE BEEN HELPFUL IN RESOLVING THE ISSUE. THE VEHICLE IS UNSAFE TO DRIVE.
Corrective Action:
WHILE DRIVING THE STEERING WHEEL LOCKS AND CAN NOT BE TURNED. THIS HAS HAPPENED A DOZEN TIMES AND EACH TIME WE WERE ONLY NARROWLY ABLE TO AVOID AN ACCIDENT. THIS HAS HAPPENED WHILE DRIVING IN A PARKING GARAGE, ONE SIDE ROADS, MAIN ROADS AND ON THE HIGHWAY. I BELIEVE THIS HAS SOMETHING TO DO WITH THE LANE DEPARTURE SENSOR. THE CAR HAS APPROXIMATELY 14K MILES ON IT AND IT HAS BEEN RETURNED TO THE DEALER FOR REPAIR 5 TIMES. THE DEALER HAS BEEN UNABLE TO RESOLVE THE ISSUE. THERE ARE PAGES OF ERROR CODES THAT HAVE BEEN GENERATED BUT NONE HAVE BEEN HELPFUL IN RESOLVING THE ISSUE. THE VEHICLE IS UNSAFE TO DRIVE.
Additional Notes:
WHILE DRIVING THE STEERING WHEEL LOCKS AND CAN NOT BE TURNED. THIS HAS HAPPENED A DOZEN TIMES AND EACH TIME WE WERE ONLY NARROWLY ABLE TO AVOID AN ACCIDENT. THIS HAS HAPPENED WHILE DRIVING IN A PARKING GARAGE, ONE SIDE ROADS, MAIN ROADS AND ON THE HIGHWAY. I BELIEVE THIS HAS SOMETHING TO DO WITH THE LANE DEPARTURE SENSOR. THE CAR HAS APPROXIMATELY 14K MILES ON IT AND IT HAS BEEN RETURNED TO THE DEALER FOR REPAIR 5 TIMES. THE DEALER HAS BEEN UNABLE TO RESOLVE THE ISSUE. THERE ARE PAGES OF ERROR CODES THAT HAVE BEEN GENERATED BUT NONE HAVE BEEN HELPFUL IN RESOLVING THE ISSUE. THE VEHICLE IS UNSAFE TO DRIVE.
Mfg Campaign: 11075612
Recall Date: Mar 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE OPERATING THE SUV IN CRUISE CONTROL, IT WAS NECESSARY TO BRAKE AND RE-ACCELERATE WHILE DRIVING ON THE INTERSTATE. HOWEVER, UPON PUSHING THE PEDAL TO INCREASE SPEED, IT TOOK BETWEEN 10 TO 20 SECONDS TO INCREASE THE SPEED FROM JUST 60 MPH TO 70 MPH. THIS HAPPENED REPEATEDLY OVER A PERIOD OF 30 MILES. IT WAS VERY CONCERNING AS I WAS NOT ABLE TO CLEAR TRAFFIC PROPERLY. I STOPPED AT A REST STOP AND TRIED TO DO THE SAME ACCELERATION FROM 0 MPG. THIS TIME HOWEVER, THE CAR 'HUNG' AT 5500 RPM'S WHEN I REACHED 75 MPH. I HAD TO MOVE THE GEARSHIFT INTO MANUAL MODE AND BACK TO AND UNHANG IT. I REPORTED THIS TO NATIONAL RENT-A-CAR UPON MY RETURN. I WANT TO MAKE SURE THIS IS REPORTED. I FELT UNSAFE.
Corrective Action:
WHILE OPERATING THE SUV IN CRUISE CONTROL, IT WAS NECESSARY TO BRAKE AND RE-ACCELERATE WHILE DRIVING ON THE INTERSTATE. HOWEVER, UPON PUSHING THE PEDAL TO INCREASE SPEED, IT TOOK BETWEEN 10 TO 20 SECONDS TO INCREASE THE SPEED FROM JUST 60 MPH TO 70 MPH. THIS HAPPENED REPEATEDLY OVER A PERIOD OF 30 MILES. IT WAS VERY CONCERNING AS I WAS NOT ABLE TO CLEAR TRAFFIC PROPERLY. I STOPPED AT A REST STOP AND TRIED TO DO THE SAME ACCELERATION FROM 0 MPG. THIS TIME HOWEVER, THE CAR 'HUNG' AT 5500 RPM'S WHEN I REACHED 75 MPH. I HAD TO MOVE THE GEARSHIFT INTO MANUAL MODE AND BACK TO AND UNHANG IT. I REPORTED THIS TO NATIONAL RENT-A-CAR UPON MY RETURN. I WANT TO MAKE SURE THIS IS REPORTED. I FELT UNSAFE.
Additional Notes:
WHILE OPERATING THE SUV IN CRUISE CONTROL, IT WAS NECESSARY TO BRAKE AND RE-ACCELERATE WHILE DRIVING ON THE INTERSTATE. HOWEVER, UPON PUSHING THE PEDAL TO INCREASE SPEED, IT TOOK BETWEEN 10 TO 20 SECONDS TO INCREASE THE SPEED FROM JUST 60 MPH TO 70 MPH. THIS HAPPENED REPEATEDLY OVER A PERIOD OF 30 MILES. IT WAS VERY CONCERNING AS I WAS NOT ABLE TO CLEAR TRAFFIC PROPERLY. I STOPPED AT A REST STOP AND TRIED TO DO THE SAME ACCELERATION FROM 0 MPG. THIS TIME HOWEVER, THE CAR 'HUNG' AT 5500 RPM'S WHEN I REACHED 75 MPH. I HAD TO MOVE THE GEARSHIFT INTO MANUAL MODE AND BACK TO AND UNHANG IT. I REPORTED THIS TO NATIONAL RENT-A-CAR UPON MY RETURN. I WANT TO MAKE SURE THIS IS REPORTED. I FELT UNSAFE.
Mfg Campaign: 11065561
Recall Date: Jan 28, 2018
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Focus: Lemon Law, Personal Injury
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