Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W58
Recall Date: Aug 13, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Accessible Technologies, Inc.
Safety Issue:
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 19, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Durango and Jeep Grand Cherokee vehicles manufactured February 10, 2016, to April 28, 2016 and equipped with a 3.6L engine built at the Saltillo engine plant. During the assembly of the engine, the fuel rail crossover tube may have been damaged, which, over time, may result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S85
Recall Date: Nov 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Jeep Grand Cherokee vehicles manufactured May 15, 2015 to February 19, 2016. The brake transmission shift interlock solenoid may have a loose electrical connection which could result in a loss of solenoid function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S28
Recall Date: Apr 27, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S16
Recall Date: Mar 23, 2016
Consumer Complaints
413 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DAMAGED FUEL RAIL CROSSOVER TUBE. *LD *JS
Corrective Action:
2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DAMAGED FUEL RAIL CROSSOVER TUBE. *LD *JS
Additional Notes:
2016 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DAMAGED FUEL RAIL CROSSOVER TUBE. *LD *JS
Mfg Campaign: 11128909
Recall Date: Sep 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE CONTACT WAITED A FEW SECONDS BEFORE RESTARTING THE VEHICLE. ONCE RESTARTED, MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ALFA ROMEO OF MANHATTAN (212-765-6634, 629 W 54TH ST, NEW YORK, NY 10019), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 14,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE CONTACT WAITED A FEW SECONDS BEFORE RESTARTING THE VEHICLE. ONCE RESTARTED, MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ALFA ROMEO OF MANHATTAN (212-765-6634, 629 W 54TH ST, NEW YORK, NY 10019), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 14,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE CONTACT WAITED A FEW SECONDS BEFORE RESTARTING THE VEHICLE. ONCE RESTARTED, MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ALFA ROMEO OF MANHATTAN (212-765-6634, 629 W 54TH ST, NEW YORK, NY 10019), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 14,000.
Mfg Campaign: 11123879
Recall Date: Aug 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN THE MIDDLE OF A BUSY INTERSECTION, THE MESSAGE "SHIFT TO PARK" SUDDENLY DISPLAYED AND THE VEHICLE WOULD NOT DRIVE. AFTER SEVERAL MINUTES, THE DRIVER WAS ABLE TO SHUT THE VEHICLE OFF. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. GANLEY JEEP (161 W. GARFIELD RD., AURORA, OH) WAS NOTIFIED, BUT THE MANUFACTURER WAS NOT. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,966.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN THE MIDDLE OF A BUSY INTERSECTION, THE MESSAGE "SHIFT TO PARK" SUDDENLY DISPLAYED AND THE VEHICLE WOULD NOT DRIVE. AFTER SEVERAL MINUTES, THE DRIVER WAS ABLE TO SHUT THE VEHICLE OFF. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. GANLEY JEEP (161 W. GARFIELD RD., AURORA, OH) WAS NOTIFIED, BUT THE MANUFACTURER WAS NOT. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,966.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN THE MIDDLE OF A BUSY INTERSECTION, THE MESSAGE "SHIFT TO PARK" SUDDENLY DISPLAYED AND THE VEHICLE WOULD NOT DRIVE. AFTER SEVERAL MINUTES, THE DRIVER WAS ABLE TO SHUT THE VEHICLE OFF. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. GANLEY JEEP (161 W. GARFIELD RD., AURORA, OH) WAS NOTIFIED, BUT THE MANUFACTURER WAS NOT. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,966.
Mfg Campaign: 11123190
Recall Date: Aug 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLE STALLED WHILE DRIVING AT A LOW SPEED ENTERING A HIGHWAY THAT WAS BACKED-UP.
Corrective Action:
THE VEHICLE STALLED WHILE DRIVING AT A LOW SPEED ENTERING A HIGHWAY THAT WAS BACKED-UP.
Additional Notes:
THE VEHICLE STALLED WHILE DRIVING AT A LOW SPEED ENTERING A HIGHWAY THAT WAS BACKED-UP.
Mfg Campaign: 11122150
Recall Date: Aug 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS AT A STOP SIGN, IT STALLED WITHOUT WARNING. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS LATER TAKEN TO BAXTER CHRYSLER DODGE JEEP RAM OMAHA (17950 BURT ST, OMAHA, NE 68118, (402) 493-7800) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THEY HAD UPDATED THE SOFTWARE. THE CONTACT WAS NOT AWARE OF THE SOFTWARE UPDATE AT THE TIME OF THE DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,300.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS AT A STOP SIGN, IT STALLED WITHOUT WARNING. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS LATER TAKEN TO BAXTER CHRYSLER DODGE JEEP RAM OMAHA (17950 BURT ST, OMAHA, NE 68118, (402) 493-7800) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THEY HAD UPDATED THE SOFTWARE. THE CONTACT WAS NOT AWARE OF THE SOFTWARE UPDATE AT THE TIME OF THE DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,300.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS AT A STOP SIGN, IT STALLED WITHOUT WARNING. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS LATER TAKEN TO BAXTER CHRYSLER DODGE JEEP RAM OMAHA (17950 BURT ST, OMAHA, NE 68118, (402) 493-7800) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THEY HAD UPDATED THE SOFTWARE. THE CONTACT WAS NOT AWARE OF THE SOFTWARE UPDATE AT THE TIME OF THE DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,300.
Mfg Campaign: 11121122
Recall Date: Aug 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:SOFTWARE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS AT A STOP SIGN, IT STALLED WITHOUT WARNING. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS LATER TAKEN TO BAXTER CHRYSLER DODGE JEEP RAM OMAHA (17950 BURT ST, OMAHA, NE 68118, (402) 493-7800) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THEY HAD UPDATED THE SOFTWARE. THE CONTACT WAS NOT AWARE OF THE SOFTWARE UPDATE AT THE TIME OF THE DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,300.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS AT A STOP SIGN, IT STALLED WITHOUT WARNING. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS LATER TAKEN TO BAXTER CHRYSLER DODGE JEEP RAM OMAHA (17950 BURT ST, OMAHA, NE 68118, (402) 493-7800) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THEY HAD UPDATED THE SOFTWARE. THE CONTACT WAS NOT AWARE OF THE SOFTWARE UPDATE AT THE TIME OF THE DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,300.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS AT A STOP SIGN, IT STALLED WITHOUT WARNING. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS LATER TAKEN TO BAXTER CHRYSLER DODGE JEEP RAM OMAHA (17950 BURT ST, OMAHA, NE 68118, (402) 493-7800) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THEY HAD UPDATED THE SOFTWARE. THE CONTACT WAS NOT AWARE OF THE SOFTWARE UPDATE AT THE TIME OF THE DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,300.
Mfg Campaign: 11121122
Recall Date: Aug 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
LESS A COMPLAINT RIGHT NOW BUT HOW DO OUT SHUT OFF THE ENGINE IN CASE OF A BRAKE FAILURE WITH A KEYLESS START? CURRENTLY THE ONLY WAY TO SHUT OFF THE ENGINE IS WHEN TRANSMISSION IS IN PARK. IF THERE IS A KILL SWITCH INSIDE THE CABIN I DON'T KNOW WHERE IT'S LOCATED.
Corrective Action:
LESS A COMPLAINT RIGHT NOW BUT HOW DO OUT SHUT OFF THE ENGINE IN CASE OF A BRAKE FAILURE WITH A KEYLESS START? CURRENTLY THE ONLY WAY TO SHUT OFF THE ENGINE IS WHEN TRANSMISSION IS IN PARK. IF THERE IS A KILL SWITCH INSIDE THE CABIN I DON'T KNOW WHERE IT'S LOCATED.
Additional Notes:
LESS A COMPLAINT RIGHT NOW BUT HOW DO OUT SHUT OFF THE ENGINE IN CASE OF A BRAKE FAILURE WITH A KEYLESS START? CURRENTLY THE ONLY WAY TO SHUT OFF THE ENGINE IS WHEN TRANSMISSION IS IN PARK. IF THERE IS A KILL SWITCH INSIDE THE CABIN I DON'T KNOW WHERE IT'S LOCATED.
Mfg Campaign: 11113441
Recall Date: Jul 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
LESS A COMPLAINT RIGHT NOW BUT HOW DO OUT SHUT OFF THE ENGINE IN CASE OF A BRAKE FAILURE WITH A KEYLESS START? CURRENTLY THE ONLY WAY TO SHUT OFF THE ENGINE IS WHEN TRANSMISSION IS IN PARK. IF THERE IS A KILL SWITCH INSIDE THE CABIN I DON'T KNOW WHERE IT'S LOCATED.
Corrective Action:
LESS A COMPLAINT RIGHT NOW BUT HOW DO OUT SHUT OFF THE ENGINE IN CASE OF A BRAKE FAILURE WITH A KEYLESS START? CURRENTLY THE ONLY WAY TO SHUT OFF THE ENGINE IS WHEN TRANSMISSION IS IN PARK. IF THERE IS A KILL SWITCH INSIDE THE CABIN I DON'T KNOW WHERE IT'S LOCATED.
Additional Notes:
LESS A COMPLAINT RIGHT NOW BUT HOW DO OUT SHUT OFF THE ENGINE IN CASE OF A BRAKE FAILURE WITH A KEYLESS START? CURRENTLY THE ONLY WAY TO SHUT OFF THE ENGINE IS WHEN TRANSMISSION IS IN PARK. IF THERE IS A KILL SWITCH INSIDE THE CABIN I DON'T KNOW WHERE IT'S LOCATED.
Mfg Campaign: 11113441
Recall Date: Jul 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
LESS A COMPLAINT RIGHT NOW BUT HOW DO OUT SHUT OFF THE ENGINE IN CASE OF A BRAKE FAILURE WITH A KEYLESS START? CURRENTLY THE ONLY WAY TO SHUT OFF THE ENGINE IS WHEN TRANSMISSION IS IN PARK. IF THERE IS A KILL SWITCH INSIDE THE CABIN I DON'T KNOW WHERE IT'S LOCATED.
Corrective Action:
LESS A COMPLAINT RIGHT NOW BUT HOW DO OUT SHUT OFF THE ENGINE IN CASE OF A BRAKE FAILURE WITH A KEYLESS START? CURRENTLY THE ONLY WAY TO SHUT OFF THE ENGINE IS WHEN TRANSMISSION IS IN PARK. IF THERE IS A KILL SWITCH INSIDE THE CABIN I DON'T KNOW WHERE IT'S LOCATED.
Additional Notes:
LESS A COMPLAINT RIGHT NOW BUT HOW DO OUT SHUT OFF THE ENGINE IN CASE OF A BRAKE FAILURE WITH A KEYLESS START? CURRENTLY THE ONLY WAY TO SHUT OFF THE ENGINE IS WHEN TRANSMISSION IS IN PARK. IF THERE IS A KILL SWITCH INSIDE THE CABIN I DON'T KNOW WHERE IT'S LOCATED.
Mfg Campaign: 11113441
Recall Date: Jul 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
IT WAS PARKED IN THE NERO ELLIE, I WAS IN A HURRY AND COULD NOT GET THE VEHICLE IN PARK SO I PUT IT INTO NEUTRAL, WENT AROUND BACK OPEN THE REAR GATE DOOR, THEN CLOSED IT, THEN AS I WENT TO GET BACK INTO THE JEEP AND OPEN THE DOOR TOUCHED THE STEERING WHEEL THE VEHICLE STARTED TO MOVE AND I FELL TO THE GROUND PINNED BETWEEN A GARAGE AND THE DOOR. AFTER THE VEHICLE HAD MOVED BY ME, RUNNING OVER MY RIGHT SHOE, IT HIT A BUILDING, AND THEN I WAS ABLE TO SWING MY RIGHT LEG INTO THE COMPARTMENT AND PUT ON THE EMERGENCY BRAKE. THE VEHICLE STOPPED AND TO MY AMAZEMENT THE SHIFTER LEVER WAS IN DRIVE. NORMALLY ON THIS VEHICLE IF YOU PUT IT IN NEUTRAL AND GET OUT, YOU MUST PRESS THE BREAK AND HIT START TO SHIFT IT INTO GEAR. I CAME WITHIN ABOUT ONE SECOND OF DYING BY BEING CRUSHED BETWEEN THE GARAGE IN THE WHEELS. AT 64 I AM SERIOUSLY HURTING TONIGHT. IN READING ON THE WEB I SEE I AM NOT ALONE IN THIS OCCURRENCE, PLEASE DO SOMETHING IN THE WAY OF A RECALL AS I WOULD HATE TO SEE ANYONE HURT LIKE I WAS. THANK YOU.
Corrective Action:
IT WAS PARKED IN THE NERO ELLIE, I WAS IN A HURRY AND COULD NOT GET THE VEHICLE IN PARK SO I PUT IT INTO NEUTRAL, WENT AROUND BACK OPEN THE REAR GATE DOOR, THEN CLOSED IT, THEN AS I WENT TO GET BACK INTO THE JEEP AND OPEN THE DOOR TOUCHED THE STEERING WHEEL THE VEHICLE STARTED TO MOVE AND I FELL TO THE GROUND PINNED BETWEEN A GARAGE AND THE DOOR. AFTER THE VEHICLE HAD MOVED BY ME, RUNNING OVER MY RIGHT SHOE, IT HIT A BUILDING, AND THEN I WAS ABLE TO SWING MY RIGHT LEG INTO THE COMPARTMENT AND PUT ON THE EMERGENCY BRAKE. THE VEHICLE STOPPED AND TO MY AMAZEMENT THE SHIFTER LEVER WAS IN DRIVE. NORMALLY ON THIS VEHICLE IF YOU PUT IT IN NEUTRAL AND GET OUT, YOU MUST PRESS THE BREAK AND HIT START TO SHIFT IT INTO GEAR. I CAME WITHIN ABOUT ONE SECOND OF DYING BY BEING CRUSHED BETWEEN THE GARAGE IN THE WHEELS. AT 64 I AM SERIOUSLY HURTING TONIGHT. IN READING ON THE WEB I SEE I AM NOT ALONE IN THIS OCCURRENCE, PLEASE DO SOMETHING IN THE WAY OF A RECALL AS I WOULD HATE TO SEE ANYONE HURT LIKE I WAS. THANK YOU.
Additional Notes:
IT WAS PARKED IN THE NERO ELLIE, I WAS IN A HURRY AND COULD NOT GET THE VEHICLE IN PARK SO I PUT IT INTO NEUTRAL, WENT AROUND BACK OPEN THE REAR GATE DOOR, THEN CLOSED IT, THEN AS I WENT TO GET BACK INTO THE JEEP AND OPEN THE DOOR TOUCHED THE STEERING WHEEL THE VEHICLE STARTED TO MOVE AND I FELL TO THE GROUND PINNED BETWEEN A GARAGE AND THE DOOR. AFTER THE VEHICLE HAD MOVED BY ME, RUNNING OVER MY RIGHT SHOE, IT HIT A BUILDING, AND THEN I WAS ABLE TO SWING MY RIGHT LEG INTO THE COMPARTMENT AND PUT ON THE EMERGENCY BRAKE. THE VEHICLE STOPPED AND TO MY AMAZEMENT THE SHIFTER LEVER WAS IN DRIVE. NORMALLY ON THIS VEHICLE IF YOU PUT IT IN NEUTRAL AND GET OUT, YOU MUST PRESS THE BREAK AND HIT START TO SHIFT IT INTO GEAR. I CAME WITHIN ABOUT ONE SECOND OF DYING BY BEING CRUSHED BETWEEN THE GARAGE IN THE WHEELS. AT 64 I AM SERIOUSLY HURTING TONIGHT. IN READING ON THE WEB I SEE I AM NOT ALONE IN THIS OCCURRENCE, PLEASE DO SOMETHING IN THE WAY OF A RECALL AS I WOULD HATE TO SEE ANYONE HURT LIKE I WAS. THANK YOU.
Mfg Campaign: 11110064
Recall Date: Jul 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
DIESEL ENGINE JUST SHUTS OFF. TOWED TO THE DEALERSHIP: CODE P016F-00 WAS STORED. BUT NOTHING WAS DONE TO REPAIR THE PROBLEM AS THE CAR STARTED BY THE TIME IT GOT TO THE DEALERSHIP. DIAGNOSTICS PERFORMED AT KERNERSVILLE DODGE, KERNERSVILLE, NC 27284 PH: 336-996-4111 INVOICE: DOCS402929 INVOICE DATE: 05/15/2018
Corrective Action:
DIESEL ENGINE JUST SHUTS OFF. TOWED TO THE DEALERSHIP: CODE P016F-00 WAS STORED. BUT NOTHING WAS DONE TO REPAIR THE PROBLEM AS THE CAR STARTED BY THE TIME IT GOT TO THE DEALERSHIP. DIAGNOSTICS PERFORMED AT KERNERSVILLE DODGE, KERNERSVILLE, NC 27284 PH: 336-996-4111 INVOICE: DOCS402929 INVOICE DATE: 05/15/2018
Additional Notes:
DIESEL ENGINE JUST SHUTS OFF. TOWED TO THE DEALERSHIP: CODE P016F-00 WAS STORED. BUT NOTHING WAS DONE TO REPAIR THE PROBLEM AS THE CAR STARTED BY THE TIME IT GOT TO THE DEALERSHIP. DIAGNOSTICS PERFORMED AT KERNERSVILLE DODGE, KERNERSVILLE, NC 27284 PH: 336-996-4111 INVOICE: DOCS402929 INVOICE DATE: 05/15/2018
Mfg Campaign: 11093928
Recall Date: May 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DIESEL ENGINE JUST SHUTS OFF. TOWED TO THE DEALERSHIP: CODE P016F-00 WAS STORED. BUT NOTHING WAS DONE TO REPAIR THE PROBLEM AS THE CAR STARTED BY THE TIME IT GOT TO THE DEALERSHIP. DIAGNOSTICS PERFORMED AT KERNERSVILLE DODGE, KERNERSVILLE, NC 27284 PH: 336-996-4111 INVOICE: DOCS402929 INVOICE DATE: 05/15/2018
Corrective Action:
DIESEL ENGINE JUST SHUTS OFF. TOWED TO THE DEALERSHIP: CODE P016F-00 WAS STORED. BUT NOTHING WAS DONE TO REPAIR THE PROBLEM AS THE CAR STARTED BY THE TIME IT GOT TO THE DEALERSHIP. DIAGNOSTICS PERFORMED AT KERNERSVILLE DODGE, KERNERSVILLE, NC 27284 PH: 336-996-4111 INVOICE: DOCS402929 INVOICE DATE: 05/15/2018
Additional Notes:
DIESEL ENGINE JUST SHUTS OFF. TOWED TO THE DEALERSHIP: CODE P016F-00 WAS STORED. BUT NOTHING WAS DONE TO REPAIR THE PROBLEM AS THE CAR STARTED BY THE TIME IT GOT TO THE DEALERSHIP. DIAGNOSTICS PERFORMED AT KERNERSVILLE DODGE, KERNERSVILLE, NC 27284 PH: 336-996-4111 INVOICE: DOCS402929 INVOICE DATE: 05/15/2018
Mfg Campaign: 11093928
Recall Date: May 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION HESITATES FROM STOP BEFORE CONNECTING. EVERY TIME I SLOW DOWN TO STOP, THE TRANSMISSION SEEMS TO DO A DOUBLE DOWNSHIFT AND IT FEELS LIKE I AM GETTING HIT FROM BEHIND. ALSO, AT TIMES, THERE IS A LOUD CLUNKING SOUND WHEN ON AN INCLINE AND PUTTING VEHICLE INTO REVERSE. IT HAS CONTINUALLY GOTTEN WORSE OVER THE COURSE OF 1 YEAR. I TOOK IT FOR SERVICE AND WAS TOLD THERE WAS NOTHING WRONG, BUT THEY UPDATED THE COMPUTER. NOW, THE PROBLEM IS EVEN WORSE. I AM TAKING IT BACK TODAY TO HAVE IT REEVALUATED.
Corrective Action:
THE TRANSMISSION HESITATES FROM STOP BEFORE CONNECTING. EVERY TIME I SLOW DOWN TO STOP, THE TRANSMISSION SEEMS TO DO A DOUBLE DOWNSHIFT AND IT FEELS LIKE I AM GETTING HIT FROM BEHIND. ALSO, AT TIMES, THERE IS A LOUD CLUNKING SOUND WHEN ON AN INCLINE AND PUTTING VEHICLE INTO REVERSE. IT HAS CONTINUALLY GOTTEN WORSE OVER THE COURSE OF 1 YEAR. I TOOK IT FOR SERVICE AND WAS TOLD THERE WAS NOTHING WRONG, BUT THEY UPDATED THE COMPUTER. NOW, THE PROBLEM IS EVEN WORSE. I AM TAKING IT BACK TODAY TO HAVE IT REEVALUATED.
Additional Notes:
THE TRANSMISSION HESITATES FROM STOP BEFORE CONNECTING. EVERY TIME I SLOW DOWN TO STOP, THE TRANSMISSION SEEMS TO DO A DOUBLE DOWNSHIFT AND IT FEELS LIKE I AM GETTING HIT FROM BEHIND. ALSO, AT TIMES, THERE IS A LOUD CLUNKING SOUND WHEN ON AN INCLINE AND PUTTING VEHICLE INTO REVERSE. IT HAS CONTINUALLY GOTTEN WORSE OVER THE COURSE OF 1 YEAR. I TOOK IT FOR SERVICE AND WAS TOLD THERE WAS NOTHING WRONG, BUT THEY UPDATED THE COMPUTER. NOW, THE PROBLEM IS EVEN WORSE. I AM TAKING IT BACK TODAY TO HAVE IT REEVALUATED.
Mfg Campaign: 11092398
Recall Date: May 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
MY NAME IS [XXX] AND I RECENTLY (03/09/2018) PURCHASED A 2016 JEEP GRAND CHEROKEE (VIN# [XXX]). THE FOLLOWING DAY MY TPMS SENSOR LIGHTS CAME. I DIDN'T THINK MUCH OF IT, TRIED PUTTING AIR IN MY TIRES BUT IT DIDN'T WORK. I TOOK MY CAR IN TO SERVICE THE PROBLEM ON 04/30/2018. AFTER I DROPPED OFF MY CAR I WAS TOLD TO WAIT FOR A PHONE CALL. WHEN I GOT THE CALL MY SERVICE ADVISOR [XXX], WHO WAS VERY NICE AND HELPFUL TOLD ME ALL 4 OF MY SENSORS WERE MISSING AND THERE'S A STRONG POSSIBILITY THE PREVIOUS OWNER ALSO SWAPPED OUT THE TIRES AS WELL. I PURCHASED MY JEEP WITH 8,000 MILES, A LEASE RETURN CARRYING A CPO STAMP OF APPROVAL. I WAS TOLD THERE'S NOTHING THAT CAN BE DONE. I'D HAVE TO PAY EVERYTHING OUT OF POCKET. I DIDN'T EVEN GET FLOOR MATS ON THE DAY OF PURCHASE I ACTUALLY RECEIVED THEM A MONTH LATER. HOW DOES THIS HAPPEN? IF MY VEHICLE IS A CPO DOESN'T IS MEAN IT PAST A MULTITUDE OF TESTS? HOW IS SOMETHING SO OBVIOUS MISSED? I'D APPRECIATE SOME HELP IN RECTIFYING THIS PROBLEM, I SPOKE WITH THE SUPERVISOR IN CHARGE OF SERVICE AND HE NEVER GOT BACK TO ME, UNFORTUNATELY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
MY NAME IS [XXX] AND I RECENTLY (03/09/2018) PURCHASED A 2016 JEEP GRAND CHEROKEE (VIN# [XXX]). THE FOLLOWING DAY MY TPMS SENSOR LIGHTS CAME. I DIDN'T THINK MUCH OF IT, TRIED PUTTING AIR IN MY TIRES BUT IT DIDN'T WORK. I TOOK MY CAR IN TO SERVICE THE PROBLEM ON 04/30/2018. AFTER I DROPPED OFF MY CAR I WAS TOLD TO WAIT FOR A PHONE CALL. WHEN I GOT THE CALL MY SERVICE ADVISOR [XXX], WHO WAS VERY NICE AND HELPFUL TOLD ME ALL 4 OF MY SENSORS WERE MISSING AND THERE'S A STRONG POSSIBILITY THE PREVIOUS OWNER ALSO SWAPPED OUT THE TIRES AS WELL. I PURCHASED MY JEEP WITH 8,000 MILES, A LEASE RETURN CARRYING A CPO STAMP OF APPROVAL. I WAS TOLD THERE'S NOTHING THAT CAN BE DONE. I'D HAVE TO PAY EVERYTHING OUT OF POCKET. I DIDN'T EVEN GET FLOOR MATS ON THE DAY OF PURCHASE I ACTUALLY RECEIVED THEM A MONTH LATER. HOW DOES THIS HAPPEN? IF MY VEHICLE IS A CPO DOESN'T IS MEAN IT PAST A MULTITUDE OF TESTS? HOW IS SOMETHING SO OBVIOUS MISSED? I'D APPRECIATE SOME HELP IN RECTIFYING THIS PROBLEM, I SPOKE WITH THE SUPERVISOR IN CHARGE OF SERVICE AND HE NEVER GOT BACK TO ME, UNFORTUNATELY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
MY NAME IS [XXX] AND I RECENTLY (03/09/2018) PURCHASED A 2016 JEEP GRAND CHEROKEE (VIN# [XXX]). THE FOLLOWING DAY MY TPMS SENSOR LIGHTS CAME. I DIDN'T THINK MUCH OF IT, TRIED PUTTING AIR IN MY TIRES BUT IT DIDN'T WORK. I TOOK MY CAR IN TO SERVICE THE PROBLEM ON 04/30/2018. AFTER I DROPPED OFF MY CAR I WAS TOLD TO WAIT FOR A PHONE CALL. WHEN I GOT THE CALL MY SERVICE ADVISOR [XXX], WHO WAS VERY NICE AND HELPFUL TOLD ME ALL 4 OF MY SENSORS WERE MISSING AND THERE'S A STRONG POSSIBILITY THE PREVIOUS OWNER ALSO SWAPPED OUT THE TIRES AS WELL. I PURCHASED MY JEEP WITH 8,000 MILES, A LEASE RETURN CARRYING A CPO STAMP OF APPROVAL. I WAS TOLD THERE'S NOTHING THAT CAN BE DONE. I'D HAVE TO PAY EVERYTHING OUT OF POCKET. I DIDN'T EVEN GET FLOOR MATS ON THE DAY OF PURCHASE I ACTUALLY RECEIVED THEM A MONTH LATER. HOW DOES THIS HAPPEN? IF MY VEHICLE IS A CPO DOESN'T IS MEAN IT PAST A MULTITUDE OF TESTS? HOW IS SOMETHING SO OBVIOUS MISSED? I'D APPRECIATE SOME HELP IN RECTIFYING THIS PROBLEM, I SPOKE WITH THE SUPERVISOR IN CHARGE OF SERVICE AND HE NEVER GOT BACK TO ME, UNFORTUNATELY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11092473
Recall Date: May 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS DRIVING MY VEHICLE AND IT STALLED OUT IN THE MIDDLE OF A ROAD IN TRAFFIC. I STEERED TO THE LEFT TURN LANE BECAUSE THERE WAS NO SHOULDER AVAILABLE. I PUT THE VEHICLE IN PARK. THE IGNITION (PUSH BUTTON) WAS STILL IN THE ?RUN? POSITION. I PUSHED THE BUTTON AND THE IGNITION WOULDN'T TURN OFF. I TRIED PUSHING IT MULTIPLE TIMES AND THE IGNITION STILL WOULDN'T TURN OFF. I ALSO TRIED HOLDING IT DOWN. NOTHING I DID WOULD TURN THE IGNITION OFF. THE DISPLAY SCREEN WAS FLASHING A LOT OF DIFFERENT ERROR MESSAGES INCLUDING ?VEHICLE NOT IN PARK?. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. I HAVE A VIDEO OF THE IGNITION NOT SHUTTING OFF WHEN PUSHING THE BUTTON. *TT *TR CONSUMER STATED WINDSHIELD WAS CHANGED OUT THE SAME DAY THIS ISSUE OCCURRED WITH A JEEP BRAND WINDSHIELD. SINCE THE IGNITION WOULD NOT TURN OFF, THEY LEFT IT OVERNIGHT AND THE BATTERY DIED, CLEARING ALL FAULT CODES. THEREFORE, THEY COULD NOT FIND ANY ISSUE WITH IT IN THE MORNING. CONSUMER HAD MANY ELECTRICAL ISSUES WITH THE JEEP AND CHRYSLER WAS UNABLE TO HELP IN ANY WAY. UPDATED 9/4/18*JB
Corrective Action:
I WAS DRIVING MY VEHICLE AND IT STALLED OUT IN THE MIDDLE OF A ROAD IN TRAFFIC. I STEERED TO THE LEFT TURN LANE BECAUSE THERE WAS NO SHOULDER AVAILABLE. I PUT THE VEHICLE IN PARK. THE IGNITION (PUSH BUTTON) WAS STILL IN THE ?RUN? POSITION. I PUSHED THE BUTTON AND THE IGNITION WOULDN'T TURN OFF. I TRIED PUSHING IT MULTIPLE TIMES AND THE IGNITION STILL WOULDN'T TURN OFF. I ALSO TRIED HOLDING IT DOWN. NOTHING I DID WOULD TURN THE IGNITION OFF. THE DISPLAY SCREEN WAS FLASHING A LOT OF DIFFERENT ERROR MESSAGES INCLUDING ?VEHICLE NOT IN PARK?. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. I HAVE A VIDEO OF THE IGNITION NOT SHUTTING OFF WHEN PUSHING THE BUTTON. *TT *TR CONSUMER STATED WINDSHIELD WAS CHANGED OUT THE SAME DAY THIS ISSUE OCCURRED WITH A JEEP BRAND WINDSHIELD. SINCE THE IGNITION WOULD NOT TURN OFF, THEY LEFT IT OVERNIGHT AND THE BATTERY DIED, CLEARING ALL FAULT CODES. THEREFORE, THEY COULD NOT FIND ANY ISSUE WITH IT IN THE MORNING. CONSUMER HAD MANY ELECTRICAL ISSUES WITH THE JEEP AND CHRYSLER WAS UNABLE TO HELP IN ANY WAY. UPDATED 9/4/18*JB
Additional Notes:
I WAS DRIVING MY VEHICLE AND IT STALLED OUT IN THE MIDDLE OF A ROAD IN TRAFFIC. I STEERED TO THE LEFT TURN LANE BECAUSE THERE WAS NO SHOULDER AVAILABLE. I PUT THE VEHICLE IN PARK. THE IGNITION (PUSH BUTTON) WAS STILL IN THE ?RUN? POSITION. I PUSHED THE BUTTON AND THE IGNITION WOULDN'T TURN OFF. I TRIED PUSHING IT MULTIPLE TIMES AND THE IGNITION STILL WOULDN'T TURN OFF. I ALSO TRIED HOLDING IT DOWN. NOTHING I DID WOULD TURN THE IGNITION OFF. THE DISPLAY SCREEN WAS FLASHING A LOT OF DIFFERENT ERROR MESSAGES INCLUDING ?VEHICLE NOT IN PARK?. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. I HAVE A VIDEO OF THE IGNITION NOT SHUTTING OFF WHEN PUSHING THE BUTTON. *TT *TR CONSUMER STATED WINDSHIELD WAS CHANGED OUT THE SAME DAY THIS ISSUE OCCURRED WITH A JEEP BRAND WINDSHIELD. SINCE THE IGNITION WOULD NOT TURN OFF, THEY LEFT IT OVERNIGHT AND THE BATTERY DIED, CLEARING ALL FAULT CODES. THEREFORE, THEY COULD NOT FIND ANY ISSUE WITH IT IN THE MORNING. CONSUMER HAD MANY ELECTRICAL ISSUES WITH THE JEEP AND CHRYSLER WAS UNABLE TO HELP IN ANY WAY. UPDATED 9/4/18*JB
Mfg Campaign: 11090237
Recall Date: Apr 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS DRIVING MY VEHICLE AND IT STALLED OUT IN THE MIDDLE OF A ROAD IN TRAFFIC. I STEERED TO THE LEFT TURN LANE BECAUSE THERE WAS NO SHOULDER AVAILABLE. I PUT THE VEHICLE IN PARK. THE IGNITION (PUSH BUTTON) WAS STILL IN THE ?RUN? POSITION. I PUSHED THE BUTTON AND THE IGNITION WOULDN'T TURN OFF. I TRIED PUSHING IT MULTIPLE TIMES AND THE IGNITION STILL WOULDN'T TURN OFF. I ALSO TRIED HOLDING IT DOWN. NOTHING I DID WOULD TURN THE IGNITION OFF. THE DISPLAY SCREEN WAS FLASHING A LOT OF DIFFERENT ERROR MESSAGES INCLUDING ?VEHICLE NOT IN PARK?. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. I HAVE A VIDEO OF THE IGNITION NOT SHUTTING OFF WHEN PUSHING THE BUTTON. *TT *TR CONSUMER STATED WINDSHIELD WAS CHANGED OUT THE SAME DAY THIS ISSUE OCCURRED WITH A JEEP BRAND WINDSHIELD. SINCE THE IGNITION WOULD NOT TURN OFF, THEY LEFT IT OVERNIGHT AND THE BATTERY DIED, CLEARING ALL FAULT CODES. THEREFORE, THEY COULD NOT FIND ANY ISSUE WITH IT IN THE MORNING. CONSUMER HAD MANY ELECTRICAL ISSUES WITH THE JEEP AND CHRYSLER WAS UNABLE TO HELP IN ANY WAY. UPDATED 9/4/18*JB
Corrective Action:
I WAS DRIVING MY VEHICLE AND IT STALLED OUT IN THE MIDDLE OF A ROAD IN TRAFFIC. I STEERED TO THE LEFT TURN LANE BECAUSE THERE WAS NO SHOULDER AVAILABLE. I PUT THE VEHICLE IN PARK. THE IGNITION (PUSH BUTTON) WAS STILL IN THE ?RUN? POSITION. I PUSHED THE BUTTON AND THE IGNITION WOULDN'T TURN OFF. I TRIED PUSHING IT MULTIPLE TIMES AND THE IGNITION STILL WOULDN'T TURN OFF. I ALSO TRIED HOLDING IT DOWN. NOTHING I DID WOULD TURN THE IGNITION OFF. THE DISPLAY SCREEN WAS FLASHING A LOT OF DIFFERENT ERROR MESSAGES INCLUDING ?VEHICLE NOT IN PARK?. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. I HAVE A VIDEO OF THE IGNITION NOT SHUTTING OFF WHEN PUSHING THE BUTTON. *TT *TR CONSUMER STATED WINDSHIELD WAS CHANGED OUT THE SAME DAY THIS ISSUE OCCURRED WITH A JEEP BRAND WINDSHIELD. SINCE THE IGNITION WOULD NOT TURN OFF, THEY LEFT IT OVERNIGHT AND THE BATTERY DIED, CLEARING ALL FAULT CODES. THEREFORE, THEY COULD NOT FIND ANY ISSUE WITH IT IN THE MORNING. CONSUMER HAD MANY ELECTRICAL ISSUES WITH THE JEEP AND CHRYSLER WAS UNABLE TO HELP IN ANY WAY. UPDATED 9/4/18*JB
Additional Notes:
I WAS DRIVING MY VEHICLE AND IT STALLED OUT IN THE MIDDLE OF A ROAD IN TRAFFIC. I STEERED TO THE LEFT TURN LANE BECAUSE THERE WAS NO SHOULDER AVAILABLE. I PUT THE VEHICLE IN PARK. THE IGNITION (PUSH BUTTON) WAS STILL IN THE ?RUN? POSITION. I PUSHED THE BUTTON AND THE IGNITION WOULDN'T TURN OFF. I TRIED PUSHING IT MULTIPLE TIMES AND THE IGNITION STILL WOULDN'T TURN OFF. I ALSO TRIED HOLDING IT DOWN. NOTHING I DID WOULD TURN THE IGNITION OFF. THE DISPLAY SCREEN WAS FLASHING A LOT OF DIFFERENT ERROR MESSAGES INCLUDING ?VEHICLE NOT IN PARK?. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. I HAVE A VIDEO OF THE IGNITION NOT SHUTTING OFF WHEN PUSHING THE BUTTON. *TT *TR CONSUMER STATED WINDSHIELD WAS CHANGED OUT THE SAME DAY THIS ISSUE OCCURRED WITH A JEEP BRAND WINDSHIELD. SINCE THE IGNITION WOULD NOT TURN OFF, THEY LEFT IT OVERNIGHT AND THE BATTERY DIED, CLEARING ALL FAULT CODES. THEREFORE, THEY COULD NOT FIND ANY ISSUE WITH IT IN THE MORNING. CONSUMER HAD MANY ELECTRICAL ISSUES WITH THE JEEP AND CHRYSLER WAS UNABLE TO HELP IN ANY WAY. UPDATED 9/4/18*JB
Mfg Campaign: 11090237
Recall Date: Apr 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE AUTOMATIC ENGINE OFF IS A HAZARD, I TRIED TO PULL OUT IN TRAFFIC THE VEHICLE STALLED TO GO, WHEN IT DID FINALLY GO, IT WAS TOO LATE, BUT IT JERKED INTO MOTION AND THEN STALLED AGAIN ONCE I STEPPED ON THE BREAK, THIS PLACED ME IN A VERY BAD SPOT. IT TOOK A FULL RESTART TO GET MY CAR STARTED AGAIN. THIS IS SO DANGERS! I TRIED TO REMEMBER TO TURN IT OFF WHEN I GET IN HOWEVER THIS IS A NEW CAR FOR ME SO I DON'T ALWAYS REMEMBER UNTIL IT GOES INTO IT SLEEP MODE. THIS FEATURE SHOULD BE REPLACED WITH SOMETHING MORE RELIABLE OR PERMANENTLY DISABLED. I PLAN TO HAVE IT LOOK AT WHEN I GO FOR MY OIL CHANGED. THE STALL HAS HAPPEN TWICE NOW.
Corrective Action:
THE AUTOMATIC ENGINE OFF IS A HAZARD, I TRIED TO PULL OUT IN TRAFFIC THE VEHICLE STALLED TO GO, WHEN IT DID FINALLY GO, IT WAS TOO LATE, BUT IT JERKED INTO MOTION AND THEN STALLED AGAIN ONCE I STEPPED ON THE BREAK, THIS PLACED ME IN A VERY BAD SPOT. IT TOOK A FULL RESTART TO GET MY CAR STARTED AGAIN. THIS IS SO DANGERS! I TRIED TO REMEMBER TO TURN IT OFF WHEN I GET IN HOWEVER THIS IS A NEW CAR FOR ME SO I DON'T ALWAYS REMEMBER UNTIL IT GOES INTO IT SLEEP MODE. THIS FEATURE SHOULD BE REPLACED WITH SOMETHING MORE RELIABLE OR PERMANENTLY DISABLED. I PLAN TO HAVE IT LOOK AT WHEN I GO FOR MY OIL CHANGED. THE STALL HAS HAPPEN TWICE NOW.
Additional Notes:
THE AUTOMATIC ENGINE OFF IS A HAZARD, I TRIED TO PULL OUT IN TRAFFIC THE VEHICLE STALLED TO GO, WHEN IT DID FINALLY GO, IT WAS TOO LATE, BUT IT JERKED INTO MOTION AND THEN STALLED AGAIN ONCE I STEPPED ON THE BREAK, THIS PLACED ME IN A VERY BAD SPOT. IT TOOK A FULL RESTART TO GET MY CAR STARTED AGAIN. THIS IS SO DANGERS! I TRIED TO REMEMBER TO TURN IT OFF WHEN I GET IN HOWEVER THIS IS A NEW CAR FOR ME SO I DON'T ALWAYS REMEMBER UNTIL IT GOES INTO IT SLEEP MODE. THIS FEATURE SHOULD BE REPLACED WITH SOMETHING MORE RELIABLE OR PERMANENTLY DISABLED. I PLAN TO HAVE IT LOOK AT WHEN I GO FOR MY OIL CHANGED. THE STALL HAS HAPPEN TWICE NOW.
Mfg Campaign: 11079126
Recall Date: Mar 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AS I EXITED OFF THE PARKWAY I CAME TO A RED TRAFFIC LIGHT ON THE EXIT RAMP. WHEN THE LIGHT TURNED GREEN, MY CAR WOULD NOT ACCELERATE. THE ENGINE LIGHT CAME ON, AND THEN IT WOULD NOT EVEN LET ME SHIFT GEARS. THE LIGHTS AND WINDOWS WORKED, BUT THE ENGINE AND THE HEAT DID NOT. THIS EXACT SAME THING HAPPENED TO ME THREE MONTHS AGO (SAME SCENARIO, CAR STALLED AFTER THE FIRST TRAFFIC LIGHT COMING OFF THE PARKWAY, ENGINE LIGHT CAME ON, ETC. EVERYTHING EXACTLY THE SAME) , AND AT THAT TIME THE DEALER SAID THAT A COMPUTER ERROR SHOWED THAT IT WAS THE ALTERNATE BATTERY THAT DIED SO THEY REPLACED IT. BUT THIS LAST TIME, THEY TOLD ME THAT THERE WAS NO "COMPUTER ERROR" AND THEY GOT THE CAR TO ACCELERATE SO THERE WAS NOTHING THAT THEY COULD FIX. I BEGGED THEM TO CALL THE MANUFACTURER OR TO IGNORE THE FACT THAT THERE WAS NO COMPUTER ERROR (SUPPOSE THE COMPUTER WAS WRONG?) BUT THEY DENIED ME AND WERE ADAMANT THAT WITHOUT A COMPUTER ERROR CODE THERE WAS NOTHING THEY COULD DO AND THEY WOULD NOT CALL ANYONE. IN BOTH INSTANCES, I WAS ON A MAJOR ROAD WITH A CURVE/OFFRAMP AND IT WAS EXTREMELY DANGEROUS SINCE EVEN WITH MY HAZARDS ON, CARS WERE SEEING ME TOO LATE AND ALMOST HITTING ME.
Corrective Action:
AS I EXITED OFF THE PARKWAY I CAME TO A RED TRAFFIC LIGHT ON THE EXIT RAMP. WHEN THE LIGHT TURNED GREEN, MY CAR WOULD NOT ACCELERATE. THE ENGINE LIGHT CAME ON, AND THEN IT WOULD NOT EVEN LET ME SHIFT GEARS. THE LIGHTS AND WINDOWS WORKED, BUT THE ENGINE AND THE HEAT DID NOT. THIS EXACT SAME THING HAPPENED TO ME THREE MONTHS AGO (SAME SCENARIO, CAR STALLED AFTER THE FIRST TRAFFIC LIGHT COMING OFF THE PARKWAY, ENGINE LIGHT CAME ON, ETC. EVERYTHING EXACTLY THE SAME) , AND AT THAT TIME THE DEALER SAID THAT A COMPUTER ERROR SHOWED THAT IT WAS THE ALTERNATE BATTERY THAT DIED SO THEY REPLACED IT. BUT THIS LAST TIME, THEY TOLD ME THAT THERE WAS NO "COMPUTER ERROR" AND THEY GOT THE CAR TO ACCELERATE SO THERE WAS NOTHING THAT THEY COULD FIX. I BEGGED THEM TO CALL THE MANUFACTURER OR TO IGNORE THE FACT THAT THERE WAS NO COMPUTER ERROR (SUPPOSE THE COMPUTER WAS WRONG?) BUT THEY DENIED ME AND WERE ADAMANT THAT WITHOUT A COMPUTER ERROR CODE THERE WAS NOTHING THEY COULD DO AND THEY WOULD NOT CALL ANYONE. IN BOTH INSTANCES, I WAS ON A MAJOR ROAD WITH A CURVE/OFFRAMP AND IT WAS EXTREMELY DANGEROUS SINCE EVEN WITH MY HAZARDS ON, CARS WERE SEEING ME TOO LATE AND ALMOST HITTING ME.
Additional Notes:
AS I EXITED OFF THE PARKWAY I CAME TO A RED TRAFFIC LIGHT ON THE EXIT RAMP. WHEN THE LIGHT TURNED GREEN, MY CAR WOULD NOT ACCELERATE. THE ENGINE LIGHT CAME ON, AND THEN IT WOULD NOT EVEN LET ME SHIFT GEARS. THE LIGHTS AND WINDOWS WORKED, BUT THE ENGINE AND THE HEAT DID NOT. THIS EXACT SAME THING HAPPENED TO ME THREE MONTHS AGO (SAME SCENARIO, CAR STALLED AFTER THE FIRST TRAFFIC LIGHT COMING OFF THE PARKWAY, ENGINE LIGHT CAME ON, ETC. EVERYTHING EXACTLY THE SAME) , AND AT THAT TIME THE DEALER SAID THAT A COMPUTER ERROR SHOWED THAT IT WAS THE ALTERNATE BATTERY THAT DIED SO THEY REPLACED IT. BUT THIS LAST TIME, THEY TOLD ME THAT THERE WAS NO "COMPUTER ERROR" AND THEY GOT THE CAR TO ACCELERATE SO THERE WAS NOTHING THAT THEY COULD FIX. I BEGGED THEM TO CALL THE MANUFACTURER OR TO IGNORE THE FACT THAT THERE WAS NO COMPUTER ERROR (SUPPOSE THE COMPUTER WAS WRONG?) BUT THEY DENIED ME AND WERE ADAMANT THAT WITHOUT A COMPUTER ERROR CODE THERE WAS NOTHING THEY COULD DO AND THEY WOULD NOT CALL ANYONE. IN BOTH INSTANCES, I WAS ON A MAJOR ROAD WITH A CURVE/OFFRAMP AND IT WAS EXTREMELY DANGEROUS SINCE EVEN WITH MY HAZARDS ON, CARS WERE SEEING ME TOO LATE AND ALMOST HITTING ME.
Mfg Campaign: 11075956
Recall Date: Mar 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE "START, STOP, DISABLE" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO BYERS CHRYSLER JEEP DODGE RAM IN COLUMBUS, OHIO WHERE THE FREQUENCY CONTROL MODULE WAS REPROGRAMMED; HOWEVER, THE FAILURE RECURRED. THE DEALER COULD NOT DUPLICATE THE FAILURE OR DETERMINE THE SOURCE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE "START, STOP, DISABLE" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO BYERS CHRYSLER JEEP DODGE RAM IN COLUMBUS, OHIO WHERE THE FREQUENCY CONTROL MODULE WAS REPROGRAMMED; HOWEVER, THE FAILURE RECURRED. THE DEALER COULD NOT DUPLICATE THE FAILURE OR DETERMINE THE SOURCE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE "START, STOP, DISABLE" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO BYERS CHRYSLER JEEP DODGE RAM IN COLUMBUS, OHIO WHERE THE FREQUENCY CONTROL MODULE WAS REPROGRAMMED; HOWEVER, THE FAILURE RECURRED. THE DEALER COULD NOT DUPLICATE THE FAILURE OR DETERMINE THE SOURCE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11073147
Recall Date: Feb 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
6 FEB 2018 @ 0649: BEFORE SUNRISE, TRAVELING AT APPROX 53MPH, TEMPERATURE APPROX 36 DEGREES, FRONT RETRACTABLE PORTION OF PANORAMIC SUNROOF SHATTERED AND DROPPED GLASS INTO THE PASSENGER COMPARTMENT ONTO THE DRIVERS HEAD AND RIGHT SHOULDER. GLASS WAS ALSO DROPPED INTO THE REAR BENCH SEAT, CHILD SEAT (WAS NOT OCCUPIED), FRONT PASSENGER SEAT (WAS NOT OCCUPIED), AND ARMREST.
Corrective Action:
6 FEB 2018 @ 0649: BEFORE SUNRISE, TRAVELING AT APPROX 53MPH, TEMPERATURE APPROX 36 DEGREES, FRONT RETRACTABLE PORTION OF PANORAMIC SUNROOF SHATTERED AND DROPPED GLASS INTO THE PASSENGER COMPARTMENT ONTO THE DRIVERS HEAD AND RIGHT SHOULDER. GLASS WAS ALSO DROPPED INTO THE REAR BENCH SEAT, CHILD SEAT (WAS NOT OCCUPIED), FRONT PASSENGER SEAT (WAS NOT OCCUPIED), AND ARMREST.
Additional Notes:
6 FEB 2018 @ 0649: BEFORE SUNRISE, TRAVELING AT APPROX 53MPH, TEMPERATURE APPROX 36 DEGREES, FRONT RETRACTABLE PORTION OF PANORAMIC SUNROOF SHATTERED AND DROPPED GLASS INTO THE PASSENGER COMPARTMENT ONTO THE DRIVERS HEAD AND RIGHT SHOULDER. GLASS WAS ALSO DROPPED INTO THE REAR BENCH SEAT, CHILD SEAT (WAS NOT OCCUPIED), FRONT PASSENGER SEAT (WAS NOT OCCUPIED), AND ARMREST.
Mfg Campaign: 11067189
Recall Date: Feb 6, 2018
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