Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W58
Recall Date: Aug 13, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Accessible Technologies, Inc.
Safety Issue:
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 19, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Durango and Jeep Grand Cherokee vehicles manufactured February 10, 2016, to April 28, 2016 and equipped with a 3.6L engine built at the Saltillo engine plant. During the assembly of the engine, the fuel rail crossover tube may have been damaged, which, over time, may result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S85
Recall Date: Nov 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Jeep Grand Cherokee vehicles manufactured May 15, 2015 to February 19, 2016. The brake transmission shift interlock solenoid may have a loose electrical connection which could result in a loss of solenoid function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S28
Recall Date: Apr 27, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S16
Recall Date: Mar 23, 2016
Consumer Complaints
413 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WITHIN MONTHS OF PURCHASE OF NEW 2016 JEEP, THERE WAS A POWERTRAIN RECALL. WE WERE AT 7788 MILEAGE WHEN THE POWERTRAIN WAS REPROGRAMMED. THE JERKING OF THE JEEP WHILE BRAKING CONTINUED TO BE A PROBLEM. THEY REPROGRAMMED THE POWERTRAIN AGAIN AT MILE 48,254. WE WENT IN AGAIN IN MILE 53,259 FOR TRANSMISSION CONCERNS. , AGAIN AT MILE 57,227 THERE WERE HARSH UPSHIFTS WHILE DRIVING ON THE HIGHWAY AND AT 58,273 THEY REPLACED THE TRANSMISSION. WITHIN A WEEK, WE HAD THE SAME JERKING HAPPENING WHILE BRAKING AND UPSHIFTS WHILE DRIVING. SO JUST 3 WEEKS AFTER NEW TRANSMISSION, IT BURNT UP ON THE MIDDLE OF THE HIGHWAY. WE HAD TO BE TOWED AND IT SITS IN THE DEALER SHOP FOR OVER A MONTH NOW. IT IS GETTING IT'S THIRD TRANSMISSION. (BEEN TO THE SERVICE SHOP 6 TIMES IN 3 YEARS) NO WARRANTY FOR THE MANUFACTURER....FCA WASHES THEIR HANDS. LEMON LAW IS VOIDED WITH THE NUMBER OF MILES AND YET THE PROBLEM BEGAN IN THE FIRST 10,000 MILES. NO COMMUNICATION BY DEALERSHIP. MANAGER PROMISED US A TRADE AND IGNORED OUR EMAILS. THEY FIRED THE SERVICE TECH, OR HE QUIT. WE NEED A DIFFERENT CAR TO DRIVE AND NO ONE SEEMS TO HELP US WITH THIS.
Corrective Action:
WITHIN MONTHS OF PURCHASE OF NEW 2016 JEEP, THERE WAS A POWERTRAIN RECALL. WE WERE AT 7788 MILEAGE WHEN THE POWERTRAIN WAS REPROGRAMMED. THE JERKING OF THE JEEP WHILE BRAKING CONTINUED TO BE A PROBLEM. THEY REPROGRAMMED THE POWERTRAIN AGAIN AT MILE 48,254. WE WENT IN AGAIN IN MILE 53,259 FOR TRANSMISSION CONCERNS. , AGAIN AT MILE 57,227 THERE WERE HARSH UPSHIFTS WHILE DRIVING ON THE HIGHWAY AND AT 58,273 THEY REPLACED THE TRANSMISSION. WITHIN A WEEK, WE HAD THE SAME JERKING HAPPENING WHILE BRAKING AND UPSHIFTS WHILE DRIVING. SO JUST 3 WEEKS AFTER NEW TRANSMISSION, IT BURNT UP ON THE MIDDLE OF THE HIGHWAY. WE HAD TO BE TOWED AND IT SITS IN THE DEALER SHOP FOR OVER A MONTH NOW. IT IS GETTING IT'S THIRD TRANSMISSION. (BEEN TO THE SERVICE SHOP 6 TIMES IN 3 YEARS) NO WARRANTY FOR THE MANUFACTURER....FCA WASHES THEIR HANDS. LEMON LAW IS VOIDED WITH THE NUMBER OF MILES AND YET THE PROBLEM BEGAN IN THE FIRST 10,000 MILES. NO COMMUNICATION BY DEALERSHIP. MANAGER PROMISED US A TRADE AND IGNORED OUR EMAILS. THEY FIRED THE SERVICE TECH, OR HE QUIT. WE NEED A DIFFERENT CAR TO DRIVE AND NO ONE SEEMS TO HELP US WITH THIS.
Additional Notes:
WITHIN MONTHS OF PURCHASE OF NEW 2016 JEEP, THERE WAS A POWERTRAIN RECALL. WE WERE AT 7788 MILEAGE WHEN THE POWERTRAIN WAS REPROGRAMMED. THE JERKING OF THE JEEP WHILE BRAKING CONTINUED TO BE A PROBLEM. THEY REPROGRAMMED THE POWERTRAIN AGAIN AT MILE 48,254. WE WENT IN AGAIN IN MILE 53,259 FOR TRANSMISSION CONCERNS. , AGAIN AT MILE 57,227 THERE WERE HARSH UPSHIFTS WHILE DRIVING ON THE HIGHWAY AND AT 58,273 THEY REPLACED THE TRANSMISSION. WITHIN A WEEK, WE HAD THE SAME JERKING HAPPENING WHILE BRAKING AND UPSHIFTS WHILE DRIVING. SO JUST 3 WEEKS AFTER NEW TRANSMISSION, IT BURNT UP ON THE MIDDLE OF THE HIGHWAY. WE HAD TO BE TOWED AND IT SITS IN THE DEALER SHOP FOR OVER A MONTH NOW. IT IS GETTING IT'S THIRD TRANSMISSION. (BEEN TO THE SERVICE SHOP 6 TIMES IN 3 YEARS) NO WARRANTY FOR THE MANUFACTURER....FCA WASHES THEIR HANDS. LEMON LAW IS VOIDED WITH THE NUMBER OF MILES AND YET THE PROBLEM BEGAN IN THE FIRST 10,000 MILES. NO COMMUNICATION BY DEALERSHIP. MANAGER PROMISED US A TRADE AND IGNORED OUR EMAILS. THEY FIRED THE SERVICE TECH, OR HE QUIT. WE NEED A DIFFERENT CAR TO DRIVE AND NO ONE SEEMS TO HELP US WITH THIS.
Mfg Campaign: 11231052
Recall Date: Jul 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR TURNS OF WHILE DRIVING AND HAS ABOUT 34,000 MILES THIS IS SO DANGEROUS AND CAN CAUSE A SERIOUS ACCIDENT IT HAS HAPPEN3X IN 2 WEEKS. THE THIRD TIME I WAS AT A TRAFFIC LIGHT AND WHEN IT TURNED GREEN I COULDN'T MOVE. CAR NEEDED TO RESTART JUST IMAGINE BEING ON A HIGHWAY THIS COULD OF BEEN WORSE. I SEEN SEVERAL COMPLAINTS ON NUMEROUS OF WEBSITES WHY ISN'T THIS BEING RECALLED.
Corrective Action:
CAR TURNS OF WHILE DRIVING AND HAS ABOUT 34,000 MILES THIS IS SO DANGEROUS AND CAN CAUSE A SERIOUS ACCIDENT IT HAS HAPPEN3X IN 2 WEEKS. THE THIRD TIME I WAS AT A TRAFFIC LIGHT AND WHEN IT TURNED GREEN I COULDN'T MOVE. CAR NEEDED TO RESTART JUST IMAGINE BEING ON A HIGHWAY THIS COULD OF BEEN WORSE. I SEEN SEVERAL COMPLAINTS ON NUMEROUS OF WEBSITES WHY ISN'T THIS BEING RECALLED.
Additional Notes:
CAR TURNS OF WHILE DRIVING AND HAS ABOUT 34,000 MILES THIS IS SO DANGEROUS AND CAN CAUSE A SERIOUS ACCIDENT IT HAS HAPPEN3X IN 2 WEEKS. THE THIRD TIME I WAS AT A TRAFFIC LIGHT AND WHEN IT TURNED GREEN I COULDN'T MOVE. CAR NEEDED TO RESTART JUST IMAGINE BEING ON A HIGHWAY THIS COULD OF BEEN WORSE. I SEEN SEVERAL COMPLAINTS ON NUMEROUS OF WEBSITES WHY ISN'T THIS BEING RECALLED.
Mfg Campaign: 11229811
Recall Date: Jul 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO ACCELERATE FROM A RED LIGHT, THE VEHICLE DID NOT ACCELERATE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD, AND TURNED OFF AND RESTARTED THE VEHICLE. ALSO, THE VEHICLE WOULD NOT ACCELERATE OVER 20 MPH. THE FOLLOWING DAY, THE VEHICLE WAS DRIVEN TO SOUTH CHICAGO DODGE JEEP (7340 S WESTERN AVE, CHICAGO, IL 60636) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAILING AND NEEDED REPLACEMENT. THE CONTACT DROVE THE VEHICLE TO MANCARI CHRYSLER JEEP (4630 95TH ST, OAKLAWN, IL 60453) AND WAS INFORMED AGAIN THAT THE TRANSMISSION NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO ACCELERATE FROM A RED LIGHT, THE VEHICLE DID NOT ACCELERATE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD, AND TURNED OFF AND RESTARTED THE VEHICLE. ALSO, THE VEHICLE WOULD NOT ACCELERATE OVER 20 MPH. THE FOLLOWING DAY, THE VEHICLE WAS DRIVEN TO SOUTH CHICAGO DODGE JEEP (7340 S WESTERN AVE, CHICAGO, IL 60636) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAILING AND NEEDED REPLACEMENT. THE CONTACT DROVE THE VEHICLE TO MANCARI CHRYSLER JEEP (4630 95TH ST, OAKLAWN, IL 60453) AND WAS INFORMED AGAIN THAT THE TRANSMISSION NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO ACCELERATE FROM A RED LIGHT, THE VEHICLE DID NOT ACCELERATE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD, AND TURNED OFF AND RESTARTED THE VEHICLE. ALSO, THE VEHICLE WOULD NOT ACCELERATE OVER 20 MPH. THE FOLLOWING DAY, THE VEHICLE WAS DRIVEN TO SOUTH CHICAGO DODGE JEEP (7340 S WESTERN AVE, CHICAGO, IL 60636) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAILING AND NEEDED REPLACEMENT. THE CONTACT DROVE THE VEHICLE TO MANCARI CHRYSLER JEEP (4630 95TH ST, OAKLAWN, IL 60453) AND WAS INFORMED AGAIN THAT THE TRANSMISSION NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Mfg Campaign: 11222529
Recall Date: Jun 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE STALLED OUT ON WHILE DRIVING AT 45 MILES ON THE ROAD BRAKES LOCK UP AND SHIFT GEAR LOCK UP COULDNT PUT IT IN GEAR .COULDNT BE MOVE OFF ROAD CALL A TOW TRUCK TO TOW TO DEALER
Corrective Action:
VEHICLE STALLED OUT ON WHILE DRIVING AT 45 MILES ON THE ROAD BRAKES LOCK UP AND SHIFT GEAR LOCK UP COULDNT PUT IT IN GEAR .COULDNT BE MOVE OFF ROAD CALL A TOW TRUCK TO TOW TO DEALER
Additional Notes:
VEHICLE STALLED OUT ON WHILE DRIVING AT 45 MILES ON THE ROAD BRAKES LOCK UP AND SHIFT GEAR LOCK UP COULDNT PUT IT IN GEAR .COULDNT BE MOVE OFF ROAD CALL A TOW TRUCK TO TOW TO DEALER
Mfg Campaign: 11222310
Recall Date: Jun 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
VEHICLE STALLED OUT ON WHILE DRIVING AT 45 MILES ON THE ROAD BRAKES LOCK UP AND SHIFT GEAR LOCK UP COULDNT PUT IT IN GEAR .COULDNT BE MOVE OFF ROAD CALL A TOW TRUCK TO TOW TO DEALER
Corrective Action:
VEHICLE STALLED OUT ON WHILE DRIVING AT 45 MILES ON THE ROAD BRAKES LOCK UP AND SHIFT GEAR LOCK UP COULDNT PUT IT IN GEAR .COULDNT BE MOVE OFF ROAD CALL A TOW TRUCK TO TOW TO DEALER
Additional Notes:
VEHICLE STALLED OUT ON WHILE DRIVING AT 45 MILES ON THE ROAD BRAKES LOCK UP AND SHIFT GEAR LOCK UP COULDNT PUT IT IN GEAR .COULDNT BE MOVE OFF ROAD CALL A TOW TRUCK TO TOW TO DEALER
Mfg Campaign: 11222310
Recall Date: Jun 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE STALLED OUT ON WHILE DRIVING AT 45 MILES ON THE ROAD BRAKES LOCK UP AND SHIFT GEAR LOCK UP COULDNT PUT IT IN GEAR .COULDNT BE MOVE OFF ROAD CALL A TOW TRUCK TO TOW TO DEALER
Corrective Action:
VEHICLE STALLED OUT ON WHILE DRIVING AT 45 MILES ON THE ROAD BRAKES LOCK UP AND SHIFT GEAR LOCK UP COULDNT PUT IT IN GEAR .COULDNT BE MOVE OFF ROAD CALL A TOW TRUCK TO TOW TO DEALER
Additional Notes:
VEHICLE STALLED OUT ON WHILE DRIVING AT 45 MILES ON THE ROAD BRAKES LOCK UP AND SHIFT GEAR LOCK UP COULDNT PUT IT IN GEAR .COULDNT BE MOVE OFF ROAD CALL A TOW TRUCK TO TOW TO DEALER
Mfg Campaign: 11222310
Recall Date: Jun 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON JUNE 15,2019 MY SUNROOF ON MY 2016 JEEP GRAND CHEROKEE EXPLODED AS I WAS EXITING A GARAGE. THE EXPLOSION SOUNDED LIKE A GUNSHOT AND I WAS SHOWERED WITH GLASS.
Corrective Action:
ON JUNE 15,2019 MY SUNROOF ON MY 2016 JEEP GRAND CHEROKEE EXPLODED AS I WAS EXITING A GARAGE. THE EXPLOSION SOUNDED LIKE A GUNSHOT AND I WAS SHOWERED WITH GLASS.
Additional Notes:
ON JUNE 15,2019 MY SUNROOF ON MY 2016 JEEP GRAND CHEROKEE EXPLODED AS I WAS EXITING A GARAGE. THE EXPLOSION SOUNDED LIKE A GUNSHOT AND I WAS SHOWERED WITH GLASS.
Mfg Campaign: 11221065
Recall Date: Jun 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
PASSENGER SEATS HEAD REST BROKE RANDOMLY AND POPPED OUT.
Corrective Action:
PASSENGER SEATS HEAD REST BROKE RANDOMLY AND POPPED OUT.
Additional Notes:
PASSENGER SEATS HEAD REST BROKE RANDOMLY AND POPPED OUT.
Mfg Campaign: 11217702
Recall Date: Jun 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I AM A FIREFIGHTER WITH CHESTERFIELD COUNTY FIRE AND EMS IN CHESTERFIELD VA. I RECENTLY WORKED AN ACCIDENT INVOLVING A NEWER JEEP GRAND CHEROKEE WITH A PUSH BUTTON START. THE VEHICLE WAS REAR ENDED, ON THE DRIVER'S SIDE. THE DRIVER MOVED THE SHIFT LEVER IN THE CENTER CONSOLE TO THE "P" POSITION. THE "P" BLINKED RED. THE DRIVER TRIED TO POWER DOWN THE VEHICLE, AND THE DISPLAY SHOWED "VEHICLE NOT IN PARK" AND WOULD NOT SHUT DOWN. WE HAD THE DRIVER HOLD THE POWER BUTTON FOR OVER A MINUTE AND THE VEHICLE REMAINED RUNNING. I ENDED UP PULLING THE IGNITION SYSTEM RELAY, IN THE UNDER HOOD FUSE / RELAY BOX TO GET THE VEHICLE TO POWER DOWN. WITHOUT BEING ABLE TO POWER OFF THE VEHICLE, IT CAUSED ADDITIONAL HAZARDS IN AN ACCIDENT SCENE, AS THE VEHICLE HAD A LARGE POSSIBILITY OF MOVING, POSSIBLY OVER OR INTO OTHER SAFETY PERSONAL ON SCENE. *DT VIN NOT AVAILABLE.*JB *DT*JB
Corrective Action:
I AM A FIREFIGHTER WITH CHESTERFIELD COUNTY FIRE AND EMS IN CHESTERFIELD VA. I RECENTLY WORKED AN ACCIDENT INVOLVING A NEWER JEEP GRAND CHEROKEE WITH A PUSH BUTTON START. THE VEHICLE WAS REAR ENDED, ON THE DRIVER'S SIDE. THE DRIVER MOVED THE SHIFT LEVER IN THE CENTER CONSOLE TO THE "P" POSITION. THE "P" BLINKED RED. THE DRIVER TRIED TO POWER DOWN THE VEHICLE, AND THE DISPLAY SHOWED "VEHICLE NOT IN PARK" AND WOULD NOT SHUT DOWN. WE HAD THE DRIVER HOLD THE POWER BUTTON FOR OVER A MINUTE AND THE VEHICLE REMAINED RUNNING. I ENDED UP PULLING THE IGNITION SYSTEM RELAY, IN THE UNDER HOOD FUSE / RELAY BOX TO GET THE VEHICLE TO POWER DOWN. WITHOUT BEING ABLE TO POWER OFF THE VEHICLE, IT CAUSED ADDITIONAL HAZARDS IN AN ACCIDENT SCENE, AS THE VEHICLE HAD A LARGE POSSIBILITY OF MOVING, POSSIBLY OVER OR INTO OTHER SAFETY PERSONAL ON SCENE. *DT VIN NOT AVAILABLE.*JB *DT*JB
Additional Notes:
I AM A FIREFIGHTER WITH CHESTERFIELD COUNTY FIRE AND EMS IN CHESTERFIELD VA. I RECENTLY WORKED AN ACCIDENT INVOLVING A NEWER JEEP GRAND CHEROKEE WITH A PUSH BUTTON START. THE VEHICLE WAS REAR ENDED, ON THE DRIVER'S SIDE. THE DRIVER MOVED THE SHIFT LEVER IN THE CENTER CONSOLE TO THE "P" POSITION. THE "P" BLINKED RED. THE DRIVER TRIED TO POWER DOWN THE VEHICLE, AND THE DISPLAY SHOWED "VEHICLE NOT IN PARK" AND WOULD NOT SHUT DOWN. WE HAD THE DRIVER HOLD THE POWER BUTTON FOR OVER A MINUTE AND THE VEHICLE REMAINED RUNNING. I ENDED UP PULLING THE IGNITION SYSTEM RELAY, IN THE UNDER HOOD FUSE / RELAY BOX TO GET THE VEHICLE TO POWER DOWN. WITHOUT BEING ABLE TO POWER OFF THE VEHICLE, IT CAUSED ADDITIONAL HAZARDS IN AN ACCIDENT SCENE, AS THE VEHICLE HAD A LARGE POSSIBILITY OF MOVING, POSSIBLY OVER OR INTO OTHER SAFETY PERSONAL ON SCENE. *DT VIN NOT AVAILABLE.*JB *DT*JB
Mfg Campaign: 11208770
Recall Date: May 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
CALL WHILE BEING STOPPED CHANGES HEIGHT AT STOP AND GO LIGHTS AND WHEN BEING PARKED OR STARTED WITHOUT MY INTERVENTION. I TOOK IT FOR REPAIR THEY FOUND A FAULTY AIR COMPRESSOR BUT JEEP INSTRUCTED DEALER NOT TO FIX.
Corrective Action:
CALL WHILE BEING STOPPED CHANGES HEIGHT AT STOP AND GO LIGHTS AND WHEN BEING PARKED OR STARTED WITHOUT MY INTERVENTION. I TOOK IT FOR REPAIR THEY FOUND A FAULTY AIR COMPRESSOR BUT JEEP INSTRUCTED DEALER NOT TO FIX.
Additional Notes:
CALL WHILE BEING STOPPED CHANGES HEIGHT AT STOP AND GO LIGHTS AND WHEN BEING PARKED OR STARTED WITHOUT MY INTERVENTION. I TOOK IT FOR REPAIR THEY FOUND A FAULTY AIR COMPRESSOR BUT JEEP INSTRUCTED DEALER NOT TO FIX.
Mfg Campaign: 11207650
Recall Date: May 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CALL WHILE BEING STOPPED CHANGES HEIGHT AT STOP AND GO LIGHTS AND WHEN BEING PARKED OR STARTED WITHOUT MY INTERVENTION. I TOOK IT FOR REPAIR THEY FOUND A FAULTY AIR COMPRESSOR BUT JEEP INSTRUCTED DEALER NOT TO FIX.
Corrective Action:
CALL WHILE BEING STOPPED CHANGES HEIGHT AT STOP AND GO LIGHTS AND WHEN BEING PARKED OR STARTED WITHOUT MY INTERVENTION. I TOOK IT FOR REPAIR THEY FOUND A FAULTY AIR COMPRESSOR BUT JEEP INSTRUCTED DEALER NOT TO FIX.
Additional Notes:
CALL WHILE BEING STOPPED CHANGES HEIGHT AT STOP AND GO LIGHTS AND WHEN BEING PARKED OR STARTED WITHOUT MY INTERVENTION. I TOOK IT FOR REPAIR THEY FOUND A FAULTY AIR COMPRESSOR BUT JEEP INSTRUCTED DEALER NOT TO FIX.
Mfg Campaign: 11207650
Recall Date: May 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CALL WHILE BEING STOPPED CHANGES HEIGHT AT STOP AND GO LIGHTS AND WHEN BEING PARKED OR STARTED WITHOUT MY INTERVENTION. I TOOK IT FOR REPAIR THEY FOUND A FAULTY AIR COMPRESSOR BUT JEEP INSTRUCTED DEALER NOT TO FIX.
Corrective Action:
CALL WHILE BEING STOPPED CHANGES HEIGHT AT STOP AND GO LIGHTS AND WHEN BEING PARKED OR STARTED WITHOUT MY INTERVENTION. I TOOK IT FOR REPAIR THEY FOUND A FAULTY AIR COMPRESSOR BUT JEEP INSTRUCTED DEALER NOT TO FIX.
Additional Notes:
CALL WHILE BEING STOPPED CHANGES HEIGHT AT STOP AND GO LIGHTS AND WHEN BEING PARKED OR STARTED WITHOUT MY INTERVENTION. I TOOK IT FOR REPAIR THEY FOUND A FAULTY AIR COMPRESSOR BUT JEEP INSTRUCTED DEALER NOT TO FIX.
Mfg Campaign: 11207650
Recall Date: May 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ENGINE WILL NOT SHUT OFF WHEN NOT IN PARK. CAR WAS IN RUNAWAY CONDITION IN PARKING LOT
Corrective Action:
ENGINE WILL NOT SHUT OFF WHEN NOT IN PARK. CAR WAS IN RUNAWAY CONDITION IN PARKING LOT
Additional Notes:
ENGINE WILL NOT SHUT OFF WHEN NOT IN PARK. CAR WAS IN RUNAWAY CONDITION IN PARKING LOT
Mfg Campaign: 11207648
Recall Date: May 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE WILL NOT SHUT OFF WHEN NOT IN PARK. CAR WAS IN RUNAWAY CONDITION IN PARKING LOT
Corrective Action:
ENGINE WILL NOT SHUT OFF WHEN NOT IN PARK. CAR WAS IN RUNAWAY CONDITION IN PARKING LOT
Additional Notes:
ENGINE WILL NOT SHUT OFF WHEN NOT IN PARK. CAR WAS IN RUNAWAY CONDITION IN PARKING LOT
Mfg Campaign: 11207648
Recall Date: May 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ENGINE WILL NOT SHUT OFF WHEN NOT IN PARK. CAR WAS IN RUNAWAY CONDITION IN PARKING LOT
Corrective Action:
ENGINE WILL NOT SHUT OFF WHEN NOT IN PARK. CAR WAS IN RUNAWAY CONDITION IN PARKING LOT
Additional Notes:
ENGINE WILL NOT SHUT OFF WHEN NOT IN PARK. CAR WAS IN RUNAWAY CONDITION IN PARKING LOT
Mfg Campaign: 11207648
Recall Date: May 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TOOK SEVERAL TIMES TO DISENGAGE THE CRUISE CONTROL EVEN AFTER HAVING NEW SOFTWARE UPDATE INSTALLED.
Corrective Action:
TOOK SEVERAL TIMES TO DISENGAGE THE CRUISE CONTROL EVEN AFTER HAVING NEW SOFTWARE UPDATE INSTALLED.
Additional Notes:
TOOK SEVERAL TIMES TO DISENGAGE THE CRUISE CONTROL EVEN AFTER HAVING NEW SOFTWARE UPDATE INSTALLED.
Mfg Campaign: 11207649
Recall Date: May 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TOOK SEVERAL TIMES TO DISENGAGE THE CRUISE CONTROL EVEN AFTER HAVING NEW SOFTWARE UPDATE INSTALLED.
Corrective Action:
TOOK SEVERAL TIMES TO DISENGAGE THE CRUISE CONTROL EVEN AFTER HAVING NEW SOFTWARE UPDATE INSTALLED.
Additional Notes:
TOOK SEVERAL TIMES TO DISENGAGE THE CRUISE CONTROL EVEN AFTER HAVING NEW SOFTWARE UPDATE INSTALLED.
Mfg Campaign: 11207649
Recall Date: May 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TOOK SEVERAL TIMES TO DISENGAGE THE CRUISE CONTROL EVEN AFTER HAVING NEW SOFTWARE UPDATE INSTALLED.
Corrective Action:
TOOK SEVERAL TIMES TO DISENGAGE THE CRUISE CONTROL EVEN AFTER HAVING NEW SOFTWARE UPDATE INSTALLED.
Additional Notes:
TOOK SEVERAL TIMES TO DISENGAGE THE CRUISE CONTROL EVEN AFTER HAVING NEW SOFTWARE UPDATE INSTALLED.
Mfg Campaign: 11207649
Recall Date: May 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING AT APPROXIMATELY 30 MPH, THE JEEP SUDDENLY JOLTED AND THE ENGINE STALLED. I SAFELY PULLED TO THE SIDE OF THE ROAD, PLACED THE VEHICLE IN PARK AND TRIED TO RESTART THE ENGINE. IT IMMEDIATELY STARTED THEN STALLED MULTIPLE TIMES BEFORE ALL LIGHTS IN THE JEEP TURNING ON AND A MESSAGE APPEARED ON THE DASHBOARD STATING THAT THE VEHICLE WAS NOT IN PARK. I DOUBLE CHECKED AND THE VEHICLE WAS INDEED IN PARK. THE HORN SOUNDED MULTIPLE TIMES AND THE BACK LIFT-GATE OPENED ON ITS OWN. THE VEHICLE WAS TOWED TO THE DEALERSHIP UNDER EXTENDED WARRANTY AND IT WAS FOUND THAT THE ELECTRIC POWER STEERING SYSTEM HAD SHORTED AND CAUSED THE VEHICLE TO BE COMPLETELY DISABLED ELECTRICALLY. THE SYSTEM WAS REPAIRED BY THE DEALERSHIP. THIS COULD HAVE HAPPENED IN A HORRIBLE LOCATION WITH TRAFFIC ON THE INTERSTATE AND CAUSED A SERIOUS ACCIDENT. THE REPAIRS WERE COVERED UNDER EXTENDED WARRANTY BUT A POWER STEERING FAILURE SHOULD NOT COMPLETELY SHUT DOWN A VEHICLE WHILE DRIVING.
Corrective Action:
WHILE DRIVING AT APPROXIMATELY 30 MPH, THE JEEP SUDDENLY JOLTED AND THE ENGINE STALLED. I SAFELY PULLED TO THE SIDE OF THE ROAD, PLACED THE VEHICLE IN PARK AND TRIED TO RESTART THE ENGINE. IT IMMEDIATELY STARTED THEN STALLED MULTIPLE TIMES BEFORE ALL LIGHTS IN THE JEEP TURNING ON AND A MESSAGE APPEARED ON THE DASHBOARD STATING THAT THE VEHICLE WAS NOT IN PARK. I DOUBLE CHECKED AND THE VEHICLE WAS INDEED IN PARK. THE HORN SOUNDED MULTIPLE TIMES AND THE BACK LIFT-GATE OPENED ON ITS OWN. THE VEHICLE WAS TOWED TO THE DEALERSHIP UNDER EXTENDED WARRANTY AND IT WAS FOUND THAT THE ELECTRIC POWER STEERING SYSTEM HAD SHORTED AND CAUSED THE VEHICLE TO BE COMPLETELY DISABLED ELECTRICALLY. THE SYSTEM WAS REPAIRED BY THE DEALERSHIP. THIS COULD HAVE HAPPENED IN A HORRIBLE LOCATION WITH TRAFFIC ON THE INTERSTATE AND CAUSED A SERIOUS ACCIDENT. THE REPAIRS WERE COVERED UNDER EXTENDED WARRANTY BUT A POWER STEERING FAILURE SHOULD NOT COMPLETELY SHUT DOWN A VEHICLE WHILE DRIVING.
Additional Notes:
WHILE DRIVING AT APPROXIMATELY 30 MPH, THE JEEP SUDDENLY JOLTED AND THE ENGINE STALLED. I SAFELY PULLED TO THE SIDE OF THE ROAD, PLACED THE VEHICLE IN PARK AND TRIED TO RESTART THE ENGINE. IT IMMEDIATELY STARTED THEN STALLED MULTIPLE TIMES BEFORE ALL LIGHTS IN THE JEEP TURNING ON AND A MESSAGE APPEARED ON THE DASHBOARD STATING THAT THE VEHICLE WAS NOT IN PARK. I DOUBLE CHECKED AND THE VEHICLE WAS INDEED IN PARK. THE HORN SOUNDED MULTIPLE TIMES AND THE BACK LIFT-GATE OPENED ON ITS OWN. THE VEHICLE WAS TOWED TO THE DEALERSHIP UNDER EXTENDED WARRANTY AND IT WAS FOUND THAT THE ELECTRIC POWER STEERING SYSTEM HAD SHORTED AND CAUSED THE VEHICLE TO BE COMPLETELY DISABLED ELECTRICALLY. THE SYSTEM WAS REPAIRED BY THE DEALERSHIP. THIS COULD HAVE HAPPENED IN A HORRIBLE LOCATION WITH TRAFFIC ON THE INTERSTATE AND CAUSED A SERIOUS ACCIDENT. THE REPAIRS WERE COVERED UNDER EXTENDED WARRANTY BUT A POWER STEERING FAILURE SHOULD NOT COMPLETELY SHUT DOWN A VEHICLE WHILE DRIVING.
Mfg Campaign: 11207830
Recall Date: May 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING AT APPROXIMATELY 30 MPH, THE JEEP SUDDENLY JOLTED AND THE ENGINE STALLED. I SAFELY PULLED TO THE SIDE OF THE ROAD, PLACED THE VEHICLE IN PARK AND TRIED TO RESTART THE ENGINE. IT IMMEDIATELY STARTED THEN STALLED MULTIPLE TIMES BEFORE ALL LIGHTS IN THE JEEP TURNING ON AND A MESSAGE APPEARED ON THE DASHBOARD STATING THAT THE VEHICLE WAS NOT IN PARK. I DOUBLE CHECKED AND THE VEHICLE WAS INDEED IN PARK. THE HORN SOUNDED MULTIPLE TIMES AND THE BACK LIFT-GATE OPENED ON ITS OWN. THE VEHICLE WAS TOWED TO THE DEALERSHIP UNDER EXTENDED WARRANTY AND IT WAS FOUND THAT THE ELECTRIC POWER STEERING SYSTEM HAD SHORTED AND CAUSED THE VEHICLE TO BE COMPLETELY DISABLED ELECTRICALLY. THE SYSTEM WAS REPAIRED BY THE DEALERSHIP. THIS COULD HAVE HAPPENED IN A HORRIBLE LOCATION WITH TRAFFIC ON THE INTERSTATE AND CAUSED A SERIOUS ACCIDENT. THE REPAIRS WERE COVERED UNDER EXTENDED WARRANTY BUT A POWER STEERING FAILURE SHOULD NOT COMPLETELY SHUT DOWN A VEHICLE WHILE DRIVING.
Corrective Action:
WHILE DRIVING AT APPROXIMATELY 30 MPH, THE JEEP SUDDENLY JOLTED AND THE ENGINE STALLED. I SAFELY PULLED TO THE SIDE OF THE ROAD, PLACED THE VEHICLE IN PARK AND TRIED TO RESTART THE ENGINE. IT IMMEDIATELY STARTED THEN STALLED MULTIPLE TIMES BEFORE ALL LIGHTS IN THE JEEP TURNING ON AND A MESSAGE APPEARED ON THE DASHBOARD STATING THAT THE VEHICLE WAS NOT IN PARK. I DOUBLE CHECKED AND THE VEHICLE WAS INDEED IN PARK. THE HORN SOUNDED MULTIPLE TIMES AND THE BACK LIFT-GATE OPENED ON ITS OWN. THE VEHICLE WAS TOWED TO THE DEALERSHIP UNDER EXTENDED WARRANTY AND IT WAS FOUND THAT THE ELECTRIC POWER STEERING SYSTEM HAD SHORTED AND CAUSED THE VEHICLE TO BE COMPLETELY DISABLED ELECTRICALLY. THE SYSTEM WAS REPAIRED BY THE DEALERSHIP. THIS COULD HAVE HAPPENED IN A HORRIBLE LOCATION WITH TRAFFIC ON THE INTERSTATE AND CAUSED A SERIOUS ACCIDENT. THE REPAIRS WERE COVERED UNDER EXTENDED WARRANTY BUT A POWER STEERING FAILURE SHOULD NOT COMPLETELY SHUT DOWN A VEHICLE WHILE DRIVING.
Additional Notes:
WHILE DRIVING AT APPROXIMATELY 30 MPH, THE JEEP SUDDENLY JOLTED AND THE ENGINE STALLED. I SAFELY PULLED TO THE SIDE OF THE ROAD, PLACED THE VEHICLE IN PARK AND TRIED TO RESTART THE ENGINE. IT IMMEDIATELY STARTED THEN STALLED MULTIPLE TIMES BEFORE ALL LIGHTS IN THE JEEP TURNING ON AND A MESSAGE APPEARED ON THE DASHBOARD STATING THAT THE VEHICLE WAS NOT IN PARK. I DOUBLE CHECKED AND THE VEHICLE WAS INDEED IN PARK. THE HORN SOUNDED MULTIPLE TIMES AND THE BACK LIFT-GATE OPENED ON ITS OWN. THE VEHICLE WAS TOWED TO THE DEALERSHIP UNDER EXTENDED WARRANTY AND IT WAS FOUND THAT THE ELECTRIC POWER STEERING SYSTEM HAD SHORTED AND CAUSED THE VEHICLE TO BE COMPLETELY DISABLED ELECTRICALLY. THE SYSTEM WAS REPAIRED BY THE DEALERSHIP. THIS COULD HAVE HAPPENED IN A HORRIBLE LOCATION WITH TRAFFIC ON THE INTERSTATE AND CAUSED A SERIOUS ACCIDENT. THE REPAIRS WERE COVERED UNDER EXTENDED WARRANTY BUT A POWER STEERING FAILURE SHOULD NOT COMPLETELY SHUT DOWN A VEHICLE WHILE DRIVING.
Mfg Campaign: 11207830
Recall Date: May 15, 2019
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