Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W58
Recall Date: Aug 13, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Accessible Technologies, Inc.
Safety Issue:
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 19, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Durango and Jeep Grand Cherokee vehicles manufactured February 10, 2016, to April 28, 2016 and equipped with a 3.6L engine built at the Saltillo engine plant. During the assembly of the engine, the fuel rail crossover tube may have been damaged, which, over time, may result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S85
Recall Date: Nov 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Jeep Grand Cherokee vehicles manufactured May 15, 2015 to February 19, 2016. The brake transmission shift interlock solenoid may have a loose electrical connection which could result in a loss of solenoid function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S28
Recall Date: Apr 27, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S16
Recall Date: Mar 23, 2016
Consumer Complaints
413 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE WAS STARTED AND WOULD NOT SHUT OFF. ALL LIGHTS ON DASH CAME ON WHICH COULD HAVE CAUSED AN ACCIDENT TRYING TO READ THEM ALL. HAD TO DISCONNECT FUSES AND BATTERY TO GET ENGINE AND ALL LIGHTS OFF. PUT ALL BACK TOGETHER AND ENGINE WILL NOT TURN OVER AT ALL. IT APPEARS TO NOT BE RECOGNIZING FOB EVEN WITH NEW BATTERY.
Corrective Action:
THE VEHICLE WAS STARTED AND WOULD NOT SHUT OFF. ALL LIGHTS ON DASH CAME ON WHICH COULD HAVE CAUSED AN ACCIDENT TRYING TO READ THEM ALL. HAD TO DISCONNECT FUSES AND BATTERY TO GET ENGINE AND ALL LIGHTS OFF. PUT ALL BACK TOGETHER AND ENGINE WILL NOT TURN OVER AT ALL. IT APPEARS TO NOT BE RECOGNIZING FOB EVEN WITH NEW BATTERY.
Additional Notes:
THE VEHICLE WAS STARTED AND WOULD NOT SHUT OFF. ALL LIGHTS ON DASH CAME ON WHICH COULD HAVE CAUSED AN ACCIDENT TRYING TO READ THEM ALL. HAD TO DISCONNECT FUSES AND BATTERY TO GET ENGINE AND ALL LIGHTS OFF. PUT ALL BACK TOGETHER AND ENGINE WILL NOT TURN OVER AT ALL. IT APPEARS TO NOT BE RECOGNIZING FOB EVEN WITH NEW BATTERY.
Mfg Campaign: 11207087
Recall Date: May 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE WAS STARTED AND WOULD NOT SHUT OFF. ALL LIGHTS ON DASH CAME ON WHICH COULD HAVE CAUSED AN ACCIDENT TRYING TO READ THEM ALL. HAD TO DISCONNECT FUSES AND BATTERY TO GET ENGINE AND ALL LIGHTS OFF. PUT ALL BACK TOGETHER AND ENGINE WILL NOT TURN OVER AT ALL. IT APPEARS TO NOT BE RECOGNIZING FOB EVEN WITH NEW BATTERY.
Corrective Action:
THE VEHICLE WAS STARTED AND WOULD NOT SHUT OFF. ALL LIGHTS ON DASH CAME ON WHICH COULD HAVE CAUSED AN ACCIDENT TRYING TO READ THEM ALL. HAD TO DISCONNECT FUSES AND BATTERY TO GET ENGINE AND ALL LIGHTS OFF. PUT ALL BACK TOGETHER AND ENGINE WILL NOT TURN OVER AT ALL. IT APPEARS TO NOT BE RECOGNIZING FOB EVEN WITH NEW BATTERY.
Additional Notes:
THE VEHICLE WAS STARTED AND WOULD NOT SHUT OFF. ALL LIGHTS ON DASH CAME ON WHICH COULD HAVE CAUSED AN ACCIDENT TRYING TO READ THEM ALL. HAD TO DISCONNECT FUSES AND BATTERY TO GET ENGINE AND ALL LIGHTS OFF. PUT ALL BACK TOGETHER AND ENGINE WILL NOT TURN OVER AT ALL. IT APPEARS TO NOT BE RECOGNIZING FOB EVEN WITH NEW BATTERY.
Mfg Campaign: 11207087
Recall Date: May 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR WAS STOPPED, PLACED IN PARK AND LEFT RUNNING IN DRIVEWAY. DRIVER EXITED VEHICLE, MANUALLY LOCKED WITH WITH THE EXTERNAL BUTTON ON DRIVERS HANDLE. DRIVER WALKED AROUND VEHICLE AND UP TO RESIDENCE. CAR BEGAN TO MOVE FORWARD AND DRIVER RAN BACK TO VEHICLE, ATTEMPTED TO UNLOCK USING MANUAL BUTTON ON PASSENGER FRONT HANDLE, WOULD NOT UNLOCK. PULLED OUT KEYFOB TO UNLOCK AND WAS ABLE TO DISABLE VEHICLE, BUT NOT BEFORE IT RAN ITSELF IN TO A CLOSED GARAGE DOOR. DRIVER NOTICED IT SLIP OUT OF PARK ON TWO OTHER OCCASIONS WHILE IN VEHICLE. ONE DAY LATER, DRIVER WAS STANDING OUTSIDE VEHICLE, WHILE NOT RUNNING, AND NOT NEAR DOOR HANDLE AND CAR RANDOMLY LOCKED ON IT'S OWN.
Corrective Action:
CAR WAS STOPPED, PLACED IN PARK AND LEFT RUNNING IN DRIVEWAY. DRIVER EXITED VEHICLE, MANUALLY LOCKED WITH WITH THE EXTERNAL BUTTON ON DRIVERS HANDLE. DRIVER WALKED AROUND VEHICLE AND UP TO RESIDENCE. CAR BEGAN TO MOVE FORWARD AND DRIVER RAN BACK TO VEHICLE, ATTEMPTED TO UNLOCK USING MANUAL BUTTON ON PASSENGER FRONT HANDLE, WOULD NOT UNLOCK. PULLED OUT KEYFOB TO UNLOCK AND WAS ABLE TO DISABLE VEHICLE, BUT NOT BEFORE IT RAN ITSELF IN TO A CLOSED GARAGE DOOR. DRIVER NOTICED IT SLIP OUT OF PARK ON TWO OTHER OCCASIONS WHILE IN VEHICLE. ONE DAY LATER, DRIVER WAS STANDING OUTSIDE VEHICLE, WHILE NOT RUNNING, AND NOT NEAR DOOR HANDLE AND CAR RANDOMLY LOCKED ON IT'S OWN.
Additional Notes:
CAR WAS STOPPED, PLACED IN PARK AND LEFT RUNNING IN DRIVEWAY. DRIVER EXITED VEHICLE, MANUALLY LOCKED WITH WITH THE EXTERNAL BUTTON ON DRIVERS HANDLE. DRIVER WALKED AROUND VEHICLE AND UP TO RESIDENCE. CAR BEGAN TO MOVE FORWARD AND DRIVER RAN BACK TO VEHICLE, ATTEMPTED TO UNLOCK USING MANUAL BUTTON ON PASSENGER FRONT HANDLE, WOULD NOT UNLOCK. PULLED OUT KEYFOB TO UNLOCK AND WAS ABLE TO DISABLE VEHICLE, BUT NOT BEFORE IT RAN ITSELF IN TO A CLOSED GARAGE DOOR. DRIVER NOTICED IT SLIP OUT OF PARK ON TWO OTHER OCCASIONS WHILE IN VEHICLE. ONE DAY LATER, DRIVER WAS STANDING OUTSIDE VEHICLE, WHILE NOT RUNNING, AND NOT NEAR DOOR HANDLE AND CAR RANDOMLY LOCKED ON IT'S OWN.
Mfg Campaign: 11204275
Recall Date: Apr 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
CAR WAS STOPPED, PLACED IN PARK AND LEFT RUNNING IN DRIVEWAY. DRIVER EXITED VEHICLE, MANUALLY LOCKED WITH WITH THE EXTERNAL BUTTON ON DRIVERS HANDLE. DRIVER WALKED AROUND VEHICLE AND UP TO RESIDENCE. CAR BEGAN TO MOVE FORWARD AND DRIVER RAN BACK TO VEHICLE, ATTEMPTED TO UNLOCK USING MANUAL BUTTON ON PASSENGER FRONT HANDLE, WOULD NOT UNLOCK. PULLED OUT KEYFOB TO UNLOCK AND WAS ABLE TO DISABLE VEHICLE, BUT NOT BEFORE IT RAN ITSELF IN TO A CLOSED GARAGE DOOR. DRIVER NOTICED IT SLIP OUT OF PARK ON TWO OTHER OCCASIONS WHILE IN VEHICLE. ONE DAY LATER, DRIVER WAS STANDING OUTSIDE VEHICLE, WHILE NOT RUNNING, AND NOT NEAR DOOR HANDLE AND CAR RANDOMLY LOCKED ON IT'S OWN.
Corrective Action:
CAR WAS STOPPED, PLACED IN PARK AND LEFT RUNNING IN DRIVEWAY. DRIVER EXITED VEHICLE, MANUALLY LOCKED WITH WITH THE EXTERNAL BUTTON ON DRIVERS HANDLE. DRIVER WALKED AROUND VEHICLE AND UP TO RESIDENCE. CAR BEGAN TO MOVE FORWARD AND DRIVER RAN BACK TO VEHICLE, ATTEMPTED TO UNLOCK USING MANUAL BUTTON ON PASSENGER FRONT HANDLE, WOULD NOT UNLOCK. PULLED OUT KEYFOB TO UNLOCK AND WAS ABLE TO DISABLE VEHICLE, BUT NOT BEFORE IT RAN ITSELF IN TO A CLOSED GARAGE DOOR. DRIVER NOTICED IT SLIP OUT OF PARK ON TWO OTHER OCCASIONS WHILE IN VEHICLE. ONE DAY LATER, DRIVER WAS STANDING OUTSIDE VEHICLE, WHILE NOT RUNNING, AND NOT NEAR DOOR HANDLE AND CAR RANDOMLY LOCKED ON IT'S OWN.
Additional Notes:
CAR WAS STOPPED, PLACED IN PARK AND LEFT RUNNING IN DRIVEWAY. DRIVER EXITED VEHICLE, MANUALLY LOCKED WITH WITH THE EXTERNAL BUTTON ON DRIVERS HANDLE. DRIVER WALKED AROUND VEHICLE AND UP TO RESIDENCE. CAR BEGAN TO MOVE FORWARD AND DRIVER RAN BACK TO VEHICLE, ATTEMPTED TO UNLOCK USING MANUAL BUTTON ON PASSENGER FRONT HANDLE, WOULD NOT UNLOCK. PULLED OUT KEYFOB TO UNLOCK AND WAS ABLE TO DISABLE VEHICLE, BUT NOT BEFORE IT RAN ITSELF IN TO A CLOSED GARAGE DOOR. DRIVER NOTICED IT SLIP OUT OF PARK ON TWO OTHER OCCASIONS WHILE IN VEHICLE. ONE DAY LATER, DRIVER WAS STANDING OUTSIDE VEHICLE, WHILE NOT RUNNING, AND NOT NEAR DOOR HANDLE AND CAR RANDOMLY LOCKED ON IT'S OWN.
Mfg Campaign: 11204275
Recall Date: Apr 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THIS ROLL AWAY INCIDENT OCCURRED ON MARCH 7, 2019. MY 2016 JEEP GRAND CHEROKEE WAS PARKED IN A DRIVEWAY THAT WAS NOT MY OWN AND I EXITED THE VEHICLE WHILE THE JEEP WAS IN PARK BUT IDLING. I EXITED THE JEEP WITHOUT AN INCIDENT (NOTICING ANY FORWARD MOVEMENT OF THE VEHICLE) AND WALKED TO THE PORCH TO DELIVER A LETTER TO THE HOMEOWNER. I WAS ON THE PORCH WHEN THE JEEP MOVED FORWARD INTO THIS HOMEOWNER'S GARAGE,CRASHING INTO THE TRASH CANS IN FRONT OF THE GARAGE FIRST AND PUSHING THEM INTO THE GARAGE DOOR. THIS CAUSED SUBSTANTIAL DAMAGE TO THE GARAGE DOOR AND IT'S TRACK. I WATCHED THIS INCIDENT FROM THE TOP STEP OF THE PORCH AND QUICKLY JUMPED INTO THE JEEP, PUT IT INTO REVERSE AND LOOKED AT THE DAMAGE FROM THE BOTTOM OF THE DRIVEWAY. TWO DAYS LATER A CLAIM WAS FILED WITH FCA. THREE DAYS FROM THE INCIDENT, A EAA REPRESENTATIVE CONTACTED ME TO OBTAIN INFORMATION. FOUR DAYS LATER I WAS ASKED TO PICK UP MY JEEP FROM THE DEALER AFTER THEIR INSPECTION. ON APRIL 5TH, ALMOST A MONTH LATER, I RECEIVED A LETTER FROM FCA STATING THAT THEY COULD NOT FIND FAULT WITH THE VEHICLE AND IT WAS HUMAN ERROR! I RECREATED THIS WHILE NOW IN THE DRIVER'S SEAT. I OPENED THE DOOR AND WAS WARNED VIA THE TONE THAT THE DOOR WAS OPEN AS IT MOVED ABOUT 1-2 MPH UP THE DRIVEWAY IN D WITHOUT TOUCHING THE GAS.THERE WAS NO WAY ON 3-7-19 IT WAS IN DRIVE AS I COULD NOT HAVE GOTTEN OUT WITHOUT NOTICING IT MOVE THIS QUICKLY. IT ROLLED UP IT THAT FAST WITH MY FOOT OFF THE BRAKE. FCA STATED THEY COULD NOT REPLICATE THIS ACTION BUT THEY DID NOT EVEN TRY! AFTER LEASING OR PURCHASING IN THE IMMEDIATE FAMILY: 4 JEEPS (IT NEVER HAPPENED TO ANY OTHER PRIOR MODEL), AND 6 OTHER VEHICLES, I WILL NEVER OWN OR LEASE ANOTHER FCA VEHICLE AGAIN. THE INABILITY FOR THIS BILLION $ COMPANY LIKE FCA TO REPLACE A GARAGE DOOR AND SAY IT WAS OWNER ERROR WILL KEEP ME FROM RECOMMENDING THIS COMPANY TO ANY FRIEND OR FAMILY MEMBER. *BF*JB
Corrective Action:
THIS ROLL AWAY INCIDENT OCCURRED ON MARCH 7, 2019. MY 2016 JEEP GRAND CHEROKEE WAS PARKED IN A DRIVEWAY THAT WAS NOT MY OWN AND I EXITED THE VEHICLE WHILE THE JEEP WAS IN PARK BUT IDLING. I EXITED THE JEEP WITHOUT AN INCIDENT (NOTICING ANY FORWARD MOVEMENT OF THE VEHICLE) AND WALKED TO THE PORCH TO DELIVER A LETTER TO THE HOMEOWNER. I WAS ON THE PORCH WHEN THE JEEP MOVED FORWARD INTO THIS HOMEOWNER'S GARAGE,CRASHING INTO THE TRASH CANS IN FRONT OF THE GARAGE FIRST AND PUSHING THEM INTO THE GARAGE DOOR. THIS CAUSED SUBSTANTIAL DAMAGE TO THE GARAGE DOOR AND IT'S TRACK. I WATCHED THIS INCIDENT FROM THE TOP STEP OF THE PORCH AND QUICKLY JUMPED INTO THE JEEP, PUT IT INTO REVERSE AND LOOKED AT THE DAMAGE FROM THE BOTTOM OF THE DRIVEWAY. TWO DAYS LATER A CLAIM WAS FILED WITH FCA. THREE DAYS FROM THE INCIDENT, A EAA REPRESENTATIVE CONTACTED ME TO OBTAIN INFORMATION. FOUR DAYS LATER I WAS ASKED TO PICK UP MY JEEP FROM THE DEALER AFTER THEIR INSPECTION. ON APRIL 5TH, ALMOST A MONTH LATER, I RECEIVED A LETTER FROM FCA STATING THAT THEY COULD NOT FIND FAULT WITH THE VEHICLE AND IT WAS HUMAN ERROR! I RECREATED THIS WHILE NOW IN THE DRIVER'S SEAT. I OPENED THE DOOR AND WAS WARNED VIA THE TONE THAT THE DOOR WAS OPEN AS IT MOVED ABOUT 1-2 MPH UP THE DRIVEWAY IN D WITHOUT TOUCHING THE GAS.THERE WAS NO WAY ON 3-7-19 IT WAS IN DRIVE AS I COULD NOT HAVE GOTTEN OUT WITHOUT NOTICING IT MOVE THIS QUICKLY. IT ROLLED UP IT THAT FAST WITH MY FOOT OFF THE BRAKE. FCA STATED THEY COULD NOT REPLICATE THIS ACTION BUT THEY DID NOT EVEN TRY! AFTER LEASING OR PURCHASING IN THE IMMEDIATE FAMILY: 4 JEEPS (IT NEVER HAPPENED TO ANY OTHER PRIOR MODEL), AND 6 OTHER VEHICLES, I WILL NEVER OWN OR LEASE ANOTHER FCA VEHICLE AGAIN. THE INABILITY FOR THIS BILLION $ COMPANY LIKE FCA TO REPLACE A GARAGE DOOR AND SAY IT WAS OWNER ERROR WILL KEEP ME FROM RECOMMENDING THIS COMPANY TO ANY FRIEND OR FAMILY MEMBER. *BF*JB
Additional Notes:
THIS ROLL AWAY INCIDENT OCCURRED ON MARCH 7, 2019. MY 2016 JEEP GRAND CHEROKEE WAS PARKED IN A DRIVEWAY THAT WAS NOT MY OWN AND I EXITED THE VEHICLE WHILE THE JEEP WAS IN PARK BUT IDLING. I EXITED THE JEEP WITHOUT AN INCIDENT (NOTICING ANY FORWARD MOVEMENT OF THE VEHICLE) AND WALKED TO THE PORCH TO DELIVER A LETTER TO THE HOMEOWNER. I WAS ON THE PORCH WHEN THE JEEP MOVED FORWARD INTO THIS HOMEOWNER'S GARAGE,CRASHING INTO THE TRASH CANS IN FRONT OF THE GARAGE FIRST AND PUSHING THEM INTO THE GARAGE DOOR. THIS CAUSED SUBSTANTIAL DAMAGE TO THE GARAGE DOOR AND IT'S TRACK. I WATCHED THIS INCIDENT FROM THE TOP STEP OF THE PORCH AND QUICKLY JUMPED INTO THE JEEP, PUT IT INTO REVERSE AND LOOKED AT THE DAMAGE FROM THE BOTTOM OF THE DRIVEWAY. TWO DAYS LATER A CLAIM WAS FILED WITH FCA. THREE DAYS FROM THE INCIDENT, A EAA REPRESENTATIVE CONTACTED ME TO OBTAIN INFORMATION. FOUR DAYS LATER I WAS ASKED TO PICK UP MY JEEP FROM THE DEALER AFTER THEIR INSPECTION. ON APRIL 5TH, ALMOST A MONTH LATER, I RECEIVED A LETTER FROM FCA STATING THAT THEY COULD NOT FIND FAULT WITH THE VEHICLE AND IT WAS HUMAN ERROR! I RECREATED THIS WHILE NOW IN THE DRIVER'S SEAT. I OPENED THE DOOR AND WAS WARNED VIA THE TONE THAT THE DOOR WAS OPEN AS IT MOVED ABOUT 1-2 MPH UP THE DRIVEWAY IN D WITHOUT TOUCHING THE GAS.THERE WAS NO WAY ON 3-7-19 IT WAS IN DRIVE AS I COULD NOT HAVE GOTTEN OUT WITHOUT NOTICING IT MOVE THIS QUICKLY. IT ROLLED UP IT THAT FAST WITH MY FOOT OFF THE BRAKE. FCA STATED THEY COULD NOT REPLICATE THIS ACTION BUT THEY DID NOT EVEN TRY! AFTER LEASING OR PURCHASING IN THE IMMEDIATE FAMILY: 4 JEEPS (IT NEVER HAPPENED TO ANY OTHER PRIOR MODEL), AND 6 OTHER VEHICLES, I WILL NEVER OWN OR LEASE ANOTHER FCA VEHICLE AGAIN. THE INABILITY FOR THIS BILLION $ COMPANY LIKE FCA TO REPLACE A GARAGE DOOR AND SAY IT WAS OWNER ERROR WILL KEEP ME FROM RECOMMENDING THIS COMPANY TO ANY FRIEND OR FAMILY MEMBER. *BF*JB
Mfg Campaign: 11196140
Recall Date: Apr 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING AND TURNING IN DRIVEWAY IT STALLED ON THREE OCCASIONS, WAIT TEN SECONDS, PUT IT IN PARK AND IT STARTS UP. BEEN IN THE DEALERSHIP (WILLIAMSBURG VA JEEP INVOICE # 150495&151000) TWICE, CONTACTED JEEP CUSTOMER CARE (CAST #58123405) TO NO AVAIL. DEALERSHIP STATED THE ONLY WAY TO CORRECT THE PROBLEM WOULD BE A PROCESS OF ELIMINATION AND THAT WOULD HAVE TO BE AUTHORIZED BY JEEP, WHICH IT WASN'T.
Corrective Action:
WHILE DRIVING AND TURNING IN DRIVEWAY IT STALLED ON THREE OCCASIONS, WAIT TEN SECONDS, PUT IT IN PARK AND IT STARTS UP. BEEN IN THE DEALERSHIP (WILLIAMSBURG VA JEEP INVOICE # 150495&151000) TWICE, CONTACTED JEEP CUSTOMER CARE (CAST #58123405) TO NO AVAIL. DEALERSHIP STATED THE ONLY WAY TO CORRECT THE PROBLEM WOULD BE A PROCESS OF ELIMINATION AND THAT WOULD HAVE TO BE AUTHORIZED BY JEEP, WHICH IT WASN'T.
Additional Notes:
WHILE DRIVING AND TURNING IN DRIVEWAY IT STALLED ON THREE OCCASIONS, WAIT TEN SECONDS, PUT IT IN PARK AND IT STARTS UP. BEEN IN THE DEALERSHIP (WILLIAMSBURG VA JEEP INVOICE # 150495&151000) TWICE, CONTACTED JEEP CUSTOMER CARE (CAST #58123405) TO NO AVAIL. DEALERSHIP STATED THE ONLY WAY TO CORRECT THE PROBLEM WOULD BE A PROCESS OF ELIMINATION AND THAT WOULD HAVE TO BE AUTHORIZED BY JEEP, WHICH IT WASN'T.
Mfg Campaign: 11193649
Recall Date: Apr 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING IN THE RAIN, WATER DRAINED INTO THE VEHICLE THROUGH THE WINDSHIELD AND INTO THE ELECTRICAL COMPONENTS, WHICH CAUSED THE LIGHTING TO TURN OFF TEMPORARILY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING IN THE RAIN, WATER DRAINED INTO THE VEHICLE THROUGH THE WINDSHIELD AND INTO THE ELECTRICAL COMPONENTS, WHICH CAUSED THE LIGHTING TO TURN OFF TEMPORARILY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING IN THE RAIN, WATER DRAINED INTO THE VEHICLE THROUGH THE WINDSHIELD AND INTO THE ELECTRICAL COMPONENTS, WHICH CAUSED THE LIGHTING TO TURN OFF TEMPORARILY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Mfg Campaign: 11184799
Recall Date: Mar 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS STOPPED AND PLACED IN PARK. ONCE THE CONTACT EXITED THE VEHICLE, IT BEGAN ROLLING BACKWARDS. WHILE ATTEMPTING TO RETRIEVE A PACKAGE FROM THE REAR SEAT, THE CONTACT FELL DUE TO THE VEHICLE ROLLING BACKWARDS. THE CONTACT SUSTAINED A FRACTURED WRIST AND CONTUSIONS TO THE FACE. MEDICAL ATTENTION WAS RECEIVED, WHICH INCLUDED WRIST SURGERY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ONCE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS STOPPED AND PLACED IN PARK. ONCE THE CONTACT EXITED THE VEHICLE, IT BEGAN ROLLING BACKWARDS. WHILE ATTEMPTING TO RETRIEVE A PACKAGE FROM THE REAR SEAT, THE CONTACT FELL DUE TO THE VEHICLE ROLLING BACKWARDS. THE CONTACT SUSTAINED A FRACTURED WRIST AND CONTUSIONS TO THE FACE. MEDICAL ATTENTION WAS RECEIVED, WHICH INCLUDED WRIST SURGERY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ONCE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS STOPPED AND PLACED IN PARK. ONCE THE CONTACT EXITED THE VEHICLE, IT BEGAN ROLLING BACKWARDS. WHILE ATTEMPTING TO RETRIEVE A PACKAGE FROM THE REAR SEAT, THE CONTACT FELL DUE TO THE VEHICLE ROLLING BACKWARDS. THE CONTACT SUSTAINED A FRACTURED WRIST AND CONTUSIONS TO THE FACE. MEDICAL ATTENTION WAS RECEIVED, WHICH INCLUDED WRIST SURGERY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ONCE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Mfg Campaign: 11181292
Recall Date: Feb 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
CHILD GOT INTO BACK SEAT PASSENGER SIDE AND UPON ATTEMPTING TO BUCKLE HIS SEAT BELT THE BUCKLE CRACK AND FELL APART.
Corrective Action:
CHILD GOT INTO BACK SEAT PASSENGER SIDE AND UPON ATTEMPTING TO BUCKLE HIS SEAT BELT THE BUCKLE CRACK AND FELL APART.
Additional Notes:
CHILD GOT INTO BACK SEAT PASSENGER SIDE AND UPON ATTEMPTING TO BUCKLE HIS SEAT BELT THE BUCKLE CRACK AND FELL APART.
Mfg Campaign: 11173070
Recall Date: Jan 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION WOULD VIOLENTLY SHIFT FROM FIRST TO SECOND GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO KELLY JEEP CHRYSLER (353 BROADWAY, LYNNFIELD, MA 01940, (781) 581-6000) WHERE THE COMPUTER WAS REPROGRAMMED AND THE SOLENOID WAS REPLACED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 11,420.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION WOULD VIOLENTLY SHIFT FROM FIRST TO SECOND GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO KELLY JEEP CHRYSLER (353 BROADWAY, LYNNFIELD, MA 01940, (781) 581-6000) WHERE THE COMPUTER WAS REPROGRAMMED AND THE SOLENOID WAS REPLACED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 11,420.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION WOULD VIOLENTLY SHIFT FROM FIRST TO SECOND GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO KELLY JEEP CHRYSLER (353 BROADWAY, LYNNFIELD, MA 01940, (781) 581-6000) WHERE THE COMPUTER WAS REPROGRAMMED AND THE SOLENOID WAS REPLACED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 11,420.
Mfg Campaign: 11172518
Recall Date: Jan 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
2016 JEEP GRAND CHERROKEE WAS MAKING LEFT 90 DEGREE TURN AT APPROX 5 MPH ON AN A NON-PUBLIC CITY AIRPORT ACCESS ROAD, HIT A SMALL GOLF CART AND STOPPED. DAMAGE TO THE GOLF CART WAS MINOR AND CONSISTED OF BROKEN PLASTIC PARTS. VISIBLE DAMAGE TO THE JEEP WAS A DENTED LICENSE PLATE. THE FRONT WHEEL WERE FROZEN IN THE LEFT TURN POSITION AND COULD NOT BE MOVED. THE VEHICLE WAS TOWED TO A JEEP DEALER, WHO REPORTED THAT THE RACK AND PINION ASSEMBLY WAS FROZEN AND NEEDED REPLACEMENT. THEY SAID THEY COULD NOT DISASSEMBLE OR REPAIR THE PART. THE COST OF THE REPLACEMENT PART WAS $5,020.00. THE VEHICLE HAS 33,040 MILES AND IS WELL MAINTAINED, WITH NO PRIOR ACCIDENTS.
Corrective Action:
2016 JEEP GRAND CHERROKEE WAS MAKING LEFT 90 DEGREE TURN AT APPROX 5 MPH ON AN A NON-PUBLIC CITY AIRPORT ACCESS ROAD, HIT A SMALL GOLF CART AND STOPPED. DAMAGE TO THE GOLF CART WAS MINOR AND CONSISTED OF BROKEN PLASTIC PARTS. VISIBLE DAMAGE TO THE JEEP WAS A DENTED LICENSE PLATE. THE FRONT WHEEL WERE FROZEN IN THE LEFT TURN POSITION AND COULD NOT BE MOVED. THE VEHICLE WAS TOWED TO A JEEP DEALER, WHO REPORTED THAT THE RACK AND PINION ASSEMBLY WAS FROZEN AND NEEDED REPLACEMENT. THEY SAID THEY COULD NOT DISASSEMBLE OR REPAIR THE PART. THE COST OF THE REPLACEMENT PART WAS $5,020.00. THE VEHICLE HAS 33,040 MILES AND IS WELL MAINTAINED, WITH NO PRIOR ACCIDENTS.
Additional Notes:
2016 JEEP GRAND CHERROKEE WAS MAKING LEFT 90 DEGREE TURN AT APPROX 5 MPH ON AN A NON-PUBLIC CITY AIRPORT ACCESS ROAD, HIT A SMALL GOLF CART AND STOPPED. DAMAGE TO THE GOLF CART WAS MINOR AND CONSISTED OF BROKEN PLASTIC PARTS. VISIBLE DAMAGE TO THE JEEP WAS A DENTED LICENSE PLATE. THE FRONT WHEEL WERE FROZEN IN THE LEFT TURN POSITION AND COULD NOT BE MOVED. THE VEHICLE WAS TOWED TO A JEEP DEALER, WHO REPORTED THAT THE RACK AND PINION ASSEMBLY WAS FROZEN AND NEEDED REPLACEMENT. THEY SAID THEY COULD NOT DISASSEMBLE OR REPAIR THE PART. THE COST OF THE REPLACEMENT PART WAS $5,020.00. THE VEHICLE HAS 33,040 MILES AND IS WELL MAINTAINED, WITH NO PRIOR ACCIDENTS.
Mfg Campaign: 11163970
Recall Date: Dec 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY. I WAS GOING ABOUT 65 AND THERE WERE NO OTHER VEHICLES AROUND ME. THERE WAS NOTHING THAT COULD HAVE FLOWN OFF THE CAR. IT EXPLODED OUT OF THIN AIR.
Corrective Action:
MY SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY. I WAS GOING ABOUT 65 AND THERE WERE NO OTHER VEHICLES AROUND ME. THERE WAS NOTHING THAT COULD HAVE FLOWN OFF THE CAR. IT EXPLODED OUT OF THIN AIR.
Additional Notes:
MY SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY. I WAS GOING ABOUT 65 AND THERE WERE NO OTHER VEHICLES AROUND ME. THERE WAS NOTHING THAT COULD HAVE FLOWN OFF THE CAR. IT EXPLODED OUT OF THIN AIR.
Mfg Campaign: 11163906
Recall Date: Dec 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE A BRAND NEW LEASE AND MY ALTERNATOR HAS TO BE REPLACED. THE BATTERY IS NOT BEING CHARGED, THE DOME LIGHTS AND HEADLIGHTS DIM INTERMITTENTLY WHILE DRIVING OR PARKED. THE CAR HAS ALSO STOPPED WHILE DRIVING IN THE MIDDLE OF TRAFFIC AND MAGICALLY TOOK OFF AFTER A FEW SECONDS WHILE I WAS MAKING A LEFT TURN UNTO THE FREEWAY IN THE MIDDLE OF A MAJOR INTERSECTION.
Corrective Action:
I HAVE A BRAND NEW LEASE AND MY ALTERNATOR HAS TO BE REPLACED. THE BATTERY IS NOT BEING CHARGED, THE DOME LIGHTS AND HEADLIGHTS DIM INTERMITTENTLY WHILE DRIVING OR PARKED. THE CAR HAS ALSO STOPPED WHILE DRIVING IN THE MIDDLE OF TRAFFIC AND MAGICALLY TOOK OFF AFTER A FEW SECONDS WHILE I WAS MAKING A LEFT TURN UNTO THE FREEWAY IN THE MIDDLE OF A MAJOR INTERSECTION.
Additional Notes:
I HAVE A BRAND NEW LEASE AND MY ALTERNATOR HAS TO BE REPLACED. THE BATTERY IS NOT BEING CHARGED, THE DOME LIGHTS AND HEADLIGHTS DIM INTERMITTENTLY WHILE DRIVING OR PARKED. THE CAR HAS ALSO STOPPED WHILE DRIVING IN THE MIDDLE OF TRAFFIC AND MAGICALLY TOOK OFF AFTER A FEW SECONDS WHILE I WAS MAKING A LEFT TURN UNTO THE FREEWAY IN THE MIDDLE OF A MAJOR INTERSECTION.
Mfg Campaign: 11161362
Recall Date: Dec 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
SINCE LEASING THIS JEEP IN JULY OF 2016 THERE HAVE BEEN MULTIPLE ISSUES. THE MAIN CODE FOUND SEVERAL TIME IS A LOSS OF COMMUNICATION FROM THE MAIN COMPUTER TO THE REST OF THE AUTO. CODE U220. ISSUES INCLUDE 1) INCORRECT SHIFTING, 2) INCORRECT "BRAKE" WARNINGS, 3) UNAVAILABILITY OF BRIGHT LIGHTS IN THE AUTO OR MANUAL MODES, 4) LANE CHANGE/OBJECT SONAR WARNINGS NOT AVAILABLE (BACK INTO CEMENT WALL AT NIGHT) 5) NONFUNCTIONAL AUTOMATIC WINDSHIELD WIPERS 6) LACK OF COMMUNICATION BETWEEN THE JEEP AND IPHONE 7) INABILITY TO TURN JEEP OFF 8) WHEN IN CRUISE CONTROL IF + PUSHED IT DOESN'T GO UP JUST ONE OR TWO MPH'S, IT SPEEDS UP VERY QUICKLY AND DOESN'T STOP AND 9) ISSUE WITH ADJUSTING THE AIR RIDE AND . THE BRIGHT LIGHTS WERE NOT AVAILABLE 50% OF THE TIME. I WOULD TAKE THE JEEP IN AND THEY COULD NOT FIND A CODE, SO THEY WOULD TELL ME THERE WAS NOTHING TO FIX. FINALLY, A TECH LOOKED INTO THE ISSUE AND FOUND A STAR FIX AND IMPLEMENTED IT. NOW I HAVE THE AVAILABILITY OF BRIGHT LIGHTS 90% OF THE TIME. I DROVE FOR TWO YEARS WITH NO BRIGHT LIGHTS FOR MOST OF THE TIME AT NIGHT, ON COUNTRY ROADS, AND EVEN IN THE PA MOUNTAINS AT NIGHT WITH NO OTHER LIGHT DISTRACTIONS.. WITHIN THE LAST COUPLE OF MONTHS THE JEEP HAS STARTED TO SHIFT INCORRECTLY. I WILL BE DRIVING IN TOWN ON A FLAT ROAD AND THE JEEP WILL SHIFT INTO "OFF ROAD" AND THE RPM'S GO UP TO 8. I HAVE AN AVAILABLE VIDEO OF THIS. I ALSO HAVE A VIDEO OF THE JEEP'S DASH AFTER IT SHIFTED TO ANOTHER DRIVE WHERE THE RPMS WENT UP TO 4 ON A LEVEL CITY ROAD. WHEN TAKING THE JEEP FOR THE "BRAKE" ISSUE THE TECH COULD FIND NO CODES. I REFUSED TO DRIVE THE JEEP AND IT SAT FOR ALMOST THREE MONTHS. FINALLY, A STAR WAS IMPLEMENTED, HOWEVER NOW THE "BRAKE" ALARM GOES OFF MORE FREQUENTLY. IN SUMMARY, IT SEEMS THE MAIN COMPUTER IS NOT TALKING CORRECTLY TO THE REST OF THE AUTO AND THE ERRORS ARE BECOMING MORE SERIOUS AS TIME GOES BY.
Corrective Action:
SINCE LEASING THIS JEEP IN JULY OF 2016 THERE HAVE BEEN MULTIPLE ISSUES. THE MAIN CODE FOUND SEVERAL TIME IS A LOSS OF COMMUNICATION FROM THE MAIN COMPUTER TO THE REST OF THE AUTO. CODE U220. ISSUES INCLUDE 1) INCORRECT SHIFTING, 2) INCORRECT "BRAKE" WARNINGS, 3) UNAVAILABILITY OF BRIGHT LIGHTS IN THE AUTO OR MANUAL MODES, 4) LANE CHANGE/OBJECT SONAR WARNINGS NOT AVAILABLE (BACK INTO CEMENT WALL AT NIGHT) 5) NONFUNCTIONAL AUTOMATIC WINDSHIELD WIPERS 6) LACK OF COMMUNICATION BETWEEN THE JEEP AND IPHONE 7) INABILITY TO TURN JEEP OFF 8) WHEN IN CRUISE CONTROL IF + PUSHED IT DOESN'T GO UP JUST ONE OR TWO MPH'S, IT SPEEDS UP VERY QUICKLY AND DOESN'T STOP AND 9) ISSUE WITH ADJUSTING THE AIR RIDE AND . THE BRIGHT LIGHTS WERE NOT AVAILABLE 50% OF THE TIME. I WOULD TAKE THE JEEP IN AND THEY COULD NOT FIND A CODE, SO THEY WOULD TELL ME THERE WAS NOTHING TO FIX. FINALLY, A TECH LOOKED INTO THE ISSUE AND FOUND A STAR FIX AND IMPLEMENTED IT. NOW I HAVE THE AVAILABILITY OF BRIGHT LIGHTS 90% OF THE TIME. I DROVE FOR TWO YEARS WITH NO BRIGHT LIGHTS FOR MOST OF THE TIME AT NIGHT, ON COUNTRY ROADS, AND EVEN IN THE PA MOUNTAINS AT NIGHT WITH NO OTHER LIGHT DISTRACTIONS.. WITHIN THE LAST COUPLE OF MONTHS THE JEEP HAS STARTED TO SHIFT INCORRECTLY. I WILL BE DRIVING IN TOWN ON A FLAT ROAD AND THE JEEP WILL SHIFT INTO "OFF ROAD" AND THE RPM'S GO UP TO 8. I HAVE AN AVAILABLE VIDEO OF THIS. I ALSO HAVE A VIDEO OF THE JEEP'S DASH AFTER IT SHIFTED TO ANOTHER DRIVE WHERE THE RPMS WENT UP TO 4 ON A LEVEL CITY ROAD. WHEN TAKING THE JEEP FOR THE "BRAKE" ISSUE THE TECH COULD FIND NO CODES. I REFUSED TO DRIVE THE JEEP AND IT SAT FOR ALMOST THREE MONTHS. FINALLY, A STAR WAS IMPLEMENTED, HOWEVER NOW THE "BRAKE" ALARM GOES OFF MORE FREQUENTLY. IN SUMMARY, IT SEEMS THE MAIN COMPUTER IS NOT TALKING CORRECTLY TO THE REST OF THE AUTO AND THE ERRORS ARE BECOMING MORE SERIOUS AS TIME GOES BY.
Additional Notes:
SINCE LEASING THIS JEEP IN JULY OF 2016 THERE HAVE BEEN MULTIPLE ISSUES. THE MAIN CODE FOUND SEVERAL TIME IS A LOSS OF COMMUNICATION FROM THE MAIN COMPUTER TO THE REST OF THE AUTO. CODE U220. ISSUES INCLUDE 1) INCORRECT SHIFTING, 2) INCORRECT "BRAKE" WARNINGS, 3) UNAVAILABILITY OF BRIGHT LIGHTS IN THE AUTO OR MANUAL MODES, 4) LANE CHANGE/OBJECT SONAR WARNINGS NOT AVAILABLE (BACK INTO CEMENT WALL AT NIGHT) 5) NONFUNCTIONAL AUTOMATIC WINDSHIELD WIPERS 6) LACK OF COMMUNICATION BETWEEN THE JEEP AND IPHONE 7) INABILITY TO TURN JEEP OFF 8) WHEN IN CRUISE CONTROL IF + PUSHED IT DOESN'T GO UP JUST ONE OR TWO MPH'S, IT SPEEDS UP VERY QUICKLY AND DOESN'T STOP AND 9) ISSUE WITH ADJUSTING THE AIR RIDE AND . THE BRIGHT LIGHTS WERE NOT AVAILABLE 50% OF THE TIME. I WOULD TAKE THE JEEP IN AND THEY COULD NOT FIND A CODE, SO THEY WOULD TELL ME THERE WAS NOTHING TO FIX. FINALLY, A TECH LOOKED INTO THE ISSUE AND FOUND A STAR FIX AND IMPLEMENTED IT. NOW I HAVE THE AVAILABILITY OF BRIGHT LIGHTS 90% OF THE TIME. I DROVE FOR TWO YEARS WITH NO BRIGHT LIGHTS FOR MOST OF THE TIME AT NIGHT, ON COUNTRY ROADS, AND EVEN IN THE PA MOUNTAINS AT NIGHT WITH NO OTHER LIGHT DISTRACTIONS.. WITHIN THE LAST COUPLE OF MONTHS THE JEEP HAS STARTED TO SHIFT INCORRECTLY. I WILL BE DRIVING IN TOWN ON A FLAT ROAD AND THE JEEP WILL SHIFT INTO "OFF ROAD" AND THE RPM'S GO UP TO 8. I HAVE AN AVAILABLE VIDEO OF THIS. I ALSO HAVE A VIDEO OF THE JEEP'S DASH AFTER IT SHIFTED TO ANOTHER DRIVE WHERE THE RPMS WENT UP TO 4 ON A LEVEL CITY ROAD. WHEN TAKING THE JEEP FOR THE "BRAKE" ISSUE THE TECH COULD FIND NO CODES. I REFUSED TO DRIVE THE JEEP AND IT SAT FOR ALMOST THREE MONTHS. FINALLY, A STAR WAS IMPLEMENTED, HOWEVER NOW THE "BRAKE" ALARM GOES OFF MORE FREQUENTLY. IN SUMMARY, IT SEEMS THE MAIN COMPUTER IS NOT TALKING CORRECTLY TO THE REST OF THE AUTO AND THE ERRORS ARE BECOMING MORE SERIOUS AS TIME GOES BY.
Mfg Campaign: 11143388
Recall Date: Oct 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SINCE LEASING THIS JEEP IN JULY OF 2016 THERE HAVE BEEN MULTIPLE ISSUES. THE MAIN CODE FOUND SEVERAL TIME IS A LOSS OF COMMUNICATION FROM THE MAIN COMPUTER TO THE REST OF THE AUTO. CODE U220. ISSUES INCLUDE 1) INCORRECT SHIFTING, 2) INCORRECT "BRAKE" WARNINGS, 3) UNAVAILABILITY OF BRIGHT LIGHTS IN THE AUTO OR MANUAL MODES, 4) LANE CHANGE/OBJECT SONAR WARNINGS NOT AVAILABLE (BACK INTO CEMENT WALL AT NIGHT) 5) NONFUNCTIONAL AUTOMATIC WINDSHIELD WIPERS 6) LACK OF COMMUNICATION BETWEEN THE JEEP AND IPHONE 7) INABILITY TO TURN JEEP OFF 8) WHEN IN CRUISE CONTROL IF + PUSHED IT DOESN'T GO UP JUST ONE OR TWO MPH'S, IT SPEEDS UP VERY QUICKLY AND DOESN'T STOP AND 9) ISSUE WITH ADJUSTING THE AIR RIDE AND . THE BRIGHT LIGHTS WERE NOT AVAILABLE 50% OF THE TIME. I WOULD TAKE THE JEEP IN AND THEY COULD NOT FIND A CODE, SO THEY WOULD TELL ME THERE WAS NOTHING TO FIX. FINALLY, A TECH LOOKED INTO THE ISSUE AND FOUND A STAR FIX AND IMPLEMENTED IT. NOW I HAVE THE AVAILABILITY OF BRIGHT LIGHTS 90% OF THE TIME. I DROVE FOR TWO YEARS WITH NO BRIGHT LIGHTS FOR MOST OF THE TIME AT NIGHT, ON COUNTRY ROADS, AND EVEN IN THE PA MOUNTAINS AT NIGHT WITH NO OTHER LIGHT DISTRACTIONS.. WITHIN THE LAST COUPLE OF MONTHS THE JEEP HAS STARTED TO SHIFT INCORRECTLY. I WILL BE DRIVING IN TOWN ON A FLAT ROAD AND THE JEEP WILL SHIFT INTO "OFF ROAD" AND THE RPM'S GO UP TO 8. I HAVE AN AVAILABLE VIDEO OF THIS. I ALSO HAVE A VIDEO OF THE JEEP'S DASH AFTER IT SHIFTED TO ANOTHER DRIVE WHERE THE RPMS WENT UP TO 4 ON A LEVEL CITY ROAD. WHEN TAKING THE JEEP FOR THE "BRAKE" ISSUE THE TECH COULD FIND NO CODES. I REFUSED TO DRIVE THE JEEP AND IT SAT FOR ALMOST THREE MONTHS. FINALLY, A STAR WAS IMPLEMENTED, HOWEVER NOW THE "BRAKE" ALARM GOES OFF MORE FREQUENTLY. IN SUMMARY, IT SEEMS THE MAIN COMPUTER IS NOT TALKING CORRECTLY TO THE REST OF THE AUTO AND THE ERRORS ARE BECOMING MORE SERIOUS AS TIME GOES BY.
Corrective Action:
SINCE LEASING THIS JEEP IN JULY OF 2016 THERE HAVE BEEN MULTIPLE ISSUES. THE MAIN CODE FOUND SEVERAL TIME IS A LOSS OF COMMUNICATION FROM THE MAIN COMPUTER TO THE REST OF THE AUTO. CODE U220. ISSUES INCLUDE 1) INCORRECT SHIFTING, 2) INCORRECT "BRAKE" WARNINGS, 3) UNAVAILABILITY OF BRIGHT LIGHTS IN THE AUTO OR MANUAL MODES, 4) LANE CHANGE/OBJECT SONAR WARNINGS NOT AVAILABLE (BACK INTO CEMENT WALL AT NIGHT) 5) NONFUNCTIONAL AUTOMATIC WINDSHIELD WIPERS 6) LACK OF COMMUNICATION BETWEEN THE JEEP AND IPHONE 7) INABILITY TO TURN JEEP OFF 8) WHEN IN CRUISE CONTROL IF + PUSHED IT DOESN'T GO UP JUST ONE OR TWO MPH'S, IT SPEEDS UP VERY QUICKLY AND DOESN'T STOP AND 9) ISSUE WITH ADJUSTING THE AIR RIDE AND . THE BRIGHT LIGHTS WERE NOT AVAILABLE 50% OF THE TIME. I WOULD TAKE THE JEEP IN AND THEY COULD NOT FIND A CODE, SO THEY WOULD TELL ME THERE WAS NOTHING TO FIX. FINALLY, A TECH LOOKED INTO THE ISSUE AND FOUND A STAR FIX AND IMPLEMENTED IT. NOW I HAVE THE AVAILABILITY OF BRIGHT LIGHTS 90% OF THE TIME. I DROVE FOR TWO YEARS WITH NO BRIGHT LIGHTS FOR MOST OF THE TIME AT NIGHT, ON COUNTRY ROADS, AND EVEN IN THE PA MOUNTAINS AT NIGHT WITH NO OTHER LIGHT DISTRACTIONS.. WITHIN THE LAST COUPLE OF MONTHS THE JEEP HAS STARTED TO SHIFT INCORRECTLY. I WILL BE DRIVING IN TOWN ON A FLAT ROAD AND THE JEEP WILL SHIFT INTO "OFF ROAD" AND THE RPM'S GO UP TO 8. I HAVE AN AVAILABLE VIDEO OF THIS. I ALSO HAVE A VIDEO OF THE JEEP'S DASH AFTER IT SHIFTED TO ANOTHER DRIVE WHERE THE RPMS WENT UP TO 4 ON A LEVEL CITY ROAD. WHEN TAKING THE JEEP FOR THE "BRAKE" ISSUE THE TECH COULD FIND NO CODES. I REFUSED TO DRIVE THE JEEP AND IT SAT FOR ALMOST THREE MONTHS. FINALLY, A STAR WAS IMPLEMENTED, HOWEVER NOW THE "BRAKE" ALARM GOES OFF MORE FREQUENTLY. IN SUMMARY, IT SEEMS THE MAIN COMPUTER IS NOT TALKING CORRECTLY TO THE REST OF THE AUTO AND THE ERRORS ARE BECOMING MORE SERIOUS AS TIME GOES BY.
Additional Notes:
SINCE LEASING THIS JEEP IN JULY OF 2016 THERE HAVE BEEN MULTIPLE ISSUES. THE MAIN CODE FOUND SEVERAL TIME IS A LOSS OF COMMUNICATION FROM THE MAIN COMPUTER TO THE REST OF THE AUTO. CODE U220. ISSUES INCLUDE 1) INCORRECT SHIFTING, 2) INCORRECT "BRAKE" WARNINGS, 3) UNAVAILABILITY OF BRIGHT LIGHTS IN THE AUTO OR MANUAL MODES, 4) LANE CHANGE/OBJECT SONAR WARNINGS NOT AVAILABLE (BACK INTO CEMENT WALL AT NIGHT) 5) NONFUNCTIONAL AUTOMATIC WINDSHIELD WIPERS 6) LACK OF COMMUNICATION BETWEEN THE JEEP AND IPHONE 7) INABILITY TO TURN JEEP OFF 8) WHEN IN CRUISE CONTROL IF + PUSHED IT DOESN'T GO UP JUST ONE OR TWO MPH'S, IT SPEEDS UP VERY QUICKLY AND DOESN'T STOP AND 9) ISSUE WITH ADJUSTING THE AIR RIDE AND . THE BRIGHT LIGHTS WERE NOT AVAILABLE 50% OF THE TIME. I WOULD TAKE THE JEEP IN AND THEY COULD NOT FIND A CODE, SO THEY WOULD TELL ME THERE WAS NOTHING TO FIX. FINALLY, A TECH LOOKED INTO THE ISSUE AND FOUND A STAR FIX AND IMPLEMENTED IT. NOW I HAVE THE AVAILABILITY OF BRIGHT LIGHTS 90% OF THE TIME. I DROVE FOR TWO YEARS WITH NO BRIGHT LIGHTS FOR MOST OF THE TIME AT NIGHT, ON COUNTRY ROADS, AND EVEN IN THE PA MOUNTAINS AT NIGHT WITH NO OTHER LIGHT DISTRACTIONS.. WITHIN THE LAST COUPLE OF MONTHS THE JEEP HAS STARTED TO SHIFT INCORRECTLY. I WILL BE DRIVING IN TOWN ON A FLAT ROAD AND THE JEEP WILL SHIFT INTO "OFF ROAD" AND THE RPM'S GO UP TO 8. I HAVE AN AVAILABLE VIDEO OF THIS. I ALSO HAVE A VIDEO OF THE JEEP'S DASH AFTER IT SHIFTED TO ANOTHER DRIVE WHERE THE RPMS WENT UP TO 4 ON A LEVEL CITY ROAD. WHEN TAKING THE JEEP FOR THE "BRAKE" ISSUE THE TECH COULD FIND NO CODES. I REFUSED TO DRIVE THE JEEP AND IT SAT FOR ALMOST THREE MONTHS. FINALLY, A STAR WAS IMPLEMENTED, HOWEVER NOW THE "BRAKE" ALARM GOES OFF MORE FREQUENTLY. IN SUMMARY, IT SEEMS THE MAIN COMPUTER IS NOT TALKING CORRECTLY TO THE REST OF THE AUTO AND THE ERRORS ARE BECOMING MORE SERIOUS AS TIME GOES BY.
Mfg Campaign: 11143388
Recall Date: Oct 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
SINCE LEASING THIS JEEP IN JULY OF 2016 THERE HAVE BEEN MULTIPLE ISSUES. THE MAIN CODE FOUND SEVERAL TIME IS A LOSS OF COMMUNICATION FROM THE MAIN COMPUTER TO THE REST OF THE AUTO. CODE U220. ISSUES INCLUDE 1) INCORRECT SHIFTING, 2) INCORRECT "BRAKE" WARNINGS, 3) UNAVAILABILITY OF BRIGHT LIGHTS IN THE AUTO OR MANUAL MODES, 4) LANE CHANGE/OBJECT SONAR WARNINGS NOT AVAILABLE (BACK INTO CEMENT WALL AT NIGHT) 5) NONFUNCTIONAL AUTOMATIC WINDSHIELD WIPERS 6) LACK OF COMMUNICATION BETWEEN THE JEEP AND IPHONE 7) INABILITY TO TURN JEEP OFF 8) WHEN IN CRUISE CONTROL IF + PUSHED IT DOESN'T GO UP JUST ONE OR TWO MPH'S, IT SPEEDS UP VERY QUICKLY AND DOESN'T STOP AND 9) ISSUE WITH ADJUSTING THE AIR RIDE AND . THE BRIGHT LIGHTS WERE NOT AVAILABLE 50% OF THE TIME. I WOULD TAKE THE JEEP IN AND THEY COULD NOT FIND A CODE, SO THEY WOULD TELL ME THERE WAS NOTHING TO FIX. FINALLY, A TECH LOOKED INTO THE ISSUE AND FOUND A STAR FIX AND IMPLEMENTED IT. NOW I HAVE THE AVAILABILITY OF BRIGHT LIGHTS 90% OF THE TIME. I DROVE FOR TWO YEARS WITH NO BRIGHT LIGHTS FOR MOST OF THE TIME AT NIGHT, ON COUNTRY ROADS, AND EVEN IN THE PA MOUNTAINS AT NIGHT WITH NO OTHER LIGHT DISTRACTIONS.. WITHIN THE LAST COUPLE OF MONTHS THE JEEP HAS STARTED TO SHIFT INCORRECTLY. I WILL BE DRIVING IN TOWN ON A FLAT ROAD AND THE JEEP WILL SHIFT INTO "OFF ROAD" AND THE RPM'S GO UP TO 8. I HAVE AN AVAILABLE VIDEO OF THIS. I ALSO HAVE A VIDEO OF THE JEEP'S DASH AFTER IT SHIFTED TO ANOTHER DRIVE WHERE THE RPMS WENT UP TO 4 ON A LEVEL CITY ROAD. WHEN TAKING THE JEEP FOR THE "BRAKE" ISSUE THE TECH COULD FIND NO CODES. I REFUSED TO DRIVE THE JEEP AND IT SAT FOR ALMOST THREE MONTHS. FINALLY, A STAR WAS IMPLEMENTED, HOWEVER NOW THE "BRAKE" ALARM GOES OFF MORE FREQUENTLY. IN SUMMARY, IT SEEMS THE MAIN COMPUTER IS NOT TALKING CORRECTLY TO THE REST OF THE AUTO AND THE ERRORS ARE BECOMING MORE SERIOUS AS TIME GOES BY.
Corrective Action:
SINCE LEASING THIS JEEP IN JULY OF 2016 THERE HAVE BEEN MULTIPLE ISSUES. THE MAIN CODE FOUND SEVERAL TIME IS A LOSS OF COMMUNICATION FROM THE MAIN COMPUTER TO THE REST OF THE AUTO. CODE U220. ISSUES INCLUDE 1) INCORRECT SHIFTING, 2) INCORRECT "BRAKE" WARNINGS, 3) UNAVAILABILITY OF BRIGHT LIGHTS IN THE AUTO OR MANUAL MODES, 4) LANE CHANGE/OBJECT SONAR WARNINGS NOT AVAILABLE (BACK INTO CEMENT WALL AT NIGHT) 5) NONFUNCTIONAL AUTOMATIC WINDSHIELD WIPERS 6) LACK OF COMMUNICATION BETWEEN THE JEEP AND IPHONE 7) INABILITY TO TURN JEEP OFF 8) WHEN IN CRUISE CONTROL IF + PUSHED IT DOESN'T GO UP JUST ONE OR TWO MPH'S, IT SPEEDS UP VERY QUICKLY AND DOESN'T STOP AND 9) ISSUE WITH ADJUSTING THE AIR RIDE AND . THE BRIGHT LIGHTS WERE NOT AVAILABLE 50% OF THE TIME. I WOULD TAKE THE JEEP IN AND THEY COULD NOT FIND A CODE, SO THEY WOULD TELL ME THERE WAS NOTHING TO FIX. FINALLY, A TECH LOOKED INTO THE ISSUE AND FOUND A STAR FIX AND IMPLEMENTED IT. NOW I HAVE THE AVAILABILITY OF BRIGHT LIGHTS 90% OF THE TIME. I DROVE FOR TWO YEARS WITH NO BRIGHT LIGHTS FOR MOST OF THE TIME AT NIGHT, ON COUNTRY ROADS, AND EVEN IN THE PA MOUNTAINS AT NIGHT WITH NO OTHER LIGHT DISTRACTIONS.. WITHIN THE LAST COUPLE OF MONTHS THE JEEP HAS STARTED TO SHIFT INCORRECTLY. I WILL BE DRIVING IN TOWN ON A FLAT ROAD AND THE JEEP WILL SHIFT INTO "OFF ROAD" AND THE RPM'S GO UP TO 8. I HAVE AN AVAILABLE VIDEO OF THIS. I ALSO HAVE A VIDEO OF THE JEEP'S DASH AFTER IT SHIFTED TO ANOTHER DRIVE WHERE THE RPMS WENT UP TO 4 ON A LEVEL CITY ROAD. WHEN TAKING THE JEEP FOR THE "BRAKE" ISSUE THE TECH COULD FIND NO CODES. I REFUSED TO DRIVE THE JEEP AND IT SAT FOR ALMOST THREE MONTHS. FINALLY, A STAR WAS IMPLEMENTED, HOWEVER NOW THE "BRAKE" ALARM GOES OFF MORE FREQUENTLY. IN SUMMARY, IT SEEMS THE MAIN COMPUTER IS NOT TALKING CORRECTLY TO THE REST OF THE AUTO AND THE ERRORS ARE BECOMING MORE SERIOUS AS TIME GOES BY.
Additional Notes:
SINCE LEASING THIS JEEP IN JULY OF 2016 THERE HAVE BEEN MULTIPLE ISSUES. THE MAIN CODE FOUND SEVERAL TIME IS A LOSS OF COMMUNICATION FROM THE MAIN COMPUTER TO THE REST OF THE AUTO. CODE U220. ISSUES INCLUDE 1) INCORRECT SHIFTING, 2) INCORRECT "BRAKE" WARNINGS, 3) UNAVAILABILITY OF BRIGHT LIGHTS IN THE AUTO OR MANUAL MODES, 4) LANE CHANGE/OBJECT SONAR WARNINGS NOT AVAILABLE (BACK INTO CEMENT WALL AT NIGHT) 5) NONFUNCTIONAL AUTOMATIC WINDSHIELD WIPERS 6) LACK OF COMMUNICATION BETWEEN THE JEEP AND IPHONE 7) INABILITY TO TURN JEEP OFF 8) WHEN IN CRUISE CONTROL IF + PUSHED IT DOESN'T GO UP JUST ONE OR TWO MPH'S, IT SPEEDS UP VERY QUICKLY AND DOESN'T STOP AND 9) ISSUE WITH ADJUSTING THE AIR RIDE AND . THE BRIGHT LIGHTS WERE NOT AVAILABLE 50% OF THE TIME. I WOULD TAKE THE JEEP IN AND THEY COULD NOT FIND A CODE, SO THEY WOULD TELL ME THERE WAS NOTHING TO FIX. FINALLY, A TECH LOOKED INTO THE ISSUE AND FOUND A STAR FIX AND IMPLEMENTED IT. NOW I HAVE THE AVAILABILITY OF BRIGHT LIGHTS 90% OF THE TIME. I DROVE FOR TWO YEARS WITH NO BRIGHT LIGHTS FOR MOST OF THE TIME AT NIGHT, ON COUNTRY ROADS, AND EVEN IN THE PA MOUNTAINS AT NIGHT WITH NO OTHER LIGHT DISTRACTIONS.. WITHIN THE LAST COUPLE OF MONTHS THE JEEP HAS STARTED TO SHIFT INCORRECTLY. I WILL BE DRIVING IN TOWN ON A FLAT ROAD AND THE JEEP WILL SHIFT INTO "OFF ROAD" AND THE RPM'S GO UP TO 8. I HAVE AN AVAILABLE VIDEO OF THIS. I ALSO HAVE A VIDEO OF THE JEEP'S DASH AFTER IT SHIFTED TO ANOTHER DRIVE WHERE THE RPMS WENT UP TO 4 ON A LEVEL CITY ROAD. WHEN TAKING THE JEEP FOR THE "BRAKE" ISSUE THE TECH COULD FIND NO CODES. I REFUSED TO DRIVE THE JEEP AND IT SAT FOR ALMOST THREE MONTHS. FINALLY, A STAR WAS IMPLEMENTED, HOWEVER NOW THE "BRAKE" ALARM GOES OFF MORE FREQUENTLY. IN SUMMARY, IT SEEMS THE MAIN COMPUTER IS NOT TALKING CORRECTLY TO THE REST OF THE AUTO AND THE ERRORS ARE BECOMING MORE SERIOUS AS TIME GOES BY.
Mfg Campaign: 11143388
Recall Date: Oct 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I CAME TO A COMPLETE STOP AT TRAFFIC LIGHT WITH 2 VEHICLES AHEAD OF ME. THE VEHICLE STARTED MOVING SLOWLY EVEN THOUGH MY FOOT WAS FIRMLY ON BRAKE AND AS IT TOUCHED THE FRONT VEHICLE, I QUICKLY HAD TO MOVE THE SHIFT FROM DRIVE TO PARK TO MAKE THE VEHICLE STOP.
Corrective Action:
I CAME TO A COMPLETE STOP AT TRAFFIC LIGHT WITH 2 VEHICLES AHEAD OF ME. THE VEHICLE STARTED MOVING SLOWLY EVEN THOUGH MY FOOT WAS FIRMLY ON BRAKE AND AS IT TOUCHED THE FRONT VEHICLE, I QUICKLY HAD TO MOVE THE SHIFT FROM DRIVE TO PARK TO MAKE THE VEHICLE STOP.
Additional Notes:
I CAME TO A COMPLETE STOP AT TRAFFIC LIGHT WITH 2 VEHICLES AHEAD OF ME. THE VEHICLE STARTED MOVING SLOWLY EVEN THOUGH MY FOOT WAS FIRMLY ON BRAKE AND AS IT TOUCHED THE FRONT VEHICLE, I QUICKLY HAD TO MOVE THE SHIFT FROM DRIVE TO PARK TO MAKE THE VEHICLE STOP.
Mfg Campaign: 11141265
Recall Date: Oct 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
CAR WAS PURCHASED AS A CERTIFIED PRE-OWNED ON FEB. 2018 IN PREPARATION FOR OUR RETIREMENT VACATION. WE DROVE IT LOCALLY FOR A COUPLE OF MONTHS AND THEN SET OUT CROSS COUNTRY ON MAY 15TH. WE DROVE TO MASSACHUSETTS WITHOUT INCIDENT, THEN HEADED BACK WEST NEAR THE END OF JUNE. NO PROBLEMS UNTIL WE REACHED IDAHO, WHERE IT STARTED VI RATING AND MAKING CLUNKING G NOISES FROM THE REAR. WE BROUGHT IT IN TO ROGERS DODGE IN LEWISTON. THEIR SERVICE ADVISOR TEST-DRIVE IT AND SAID, YOU CAN'T DRIVE THIS CAR, IT'S UNSAFE!" THEY REMOVED THE REAR DRIVESHAFT AND DROVE IT AGAIN, NOTING THAT THE VIBRATION AND CLUNKING WERE GONE. THE CONCLUSION BEING THAT THE REAR DRIVESHAFT WAS BAD. THEY ATTEMPTED TO ORDER ONE BUT FOUND OUT DRIVESHAFTS WERE ON NATIONAL BACK/ORDER. THIS MADE ME SUSPICIOUS. THEY FINALLY FOUND ONE AND HAD IT INSTALLED ABOUT 1&1/2 WEEKS LATER. WE DROVE HOME. A WEEK OR SO AFTER THAT WE DROVE TO CALIFORNIA TO VISIT FAMILY. WE HAD ACCUMULATED ABOUT 2000MI SINCE THE NEW DRIVESHAFT WAS INSTALLED, WHEN IT STARTED CLUNKING AGAIN. WE BROUGHT IT IN TO LAKE ELSINORE CDJR AND THEY DIAGNOSED ANOTHER BAD DRIVESHAFT. THEY SUBMITTED IT TO CHRYSLER FOR WARRANTY REPAIR BUT CHRYSLER DECIDED THAT THE REPAIR IN IDAHO MUST HAVE BEEN DONE INCORRECTLY, THEREFORE NO WARRANTY. I OBJECTED TO THIS. ONCE AGAIN, THERE WAS A NATIONAL BACK ORDER ON THE DRIVESHAFTS. THIS TIME IT TOOK TWO WEEKS TO OBTAIN ONE. WHEN THEY INSTALLED IT, IT BROKE WHILE THEIR MECHANIC WAS TEST-DRIVING THE CAR. FROM THERE, THE DEALERSHIP HAD NO IDEA WHAT HAPPENED, SO FINALLY THEY HAD THEIR BODY SHOP LOOK AT IT. THE BODY SHOP MANAGER SAID THAT IT APPEARED THAT SOME MINOR DAMAGE HAD HAPPENED TO THE FRONT OF THE CAR AND WAS REPAIRED BEFORE WE BOUGHT IT. HOWEVER, HE COULDN'T EXPLAIN WHY IT BROKE THE DRIVESHAFT. I SPENT THE LAST 2+ WEEKS PLEADING WITH CHRYSLER CARE. NOW THEY TELL ME THE CHASSIS IS OFF BY 1/4" SO THEY CAN'T WARRANTY IT
Corrective Action:
CAR WAS PURCHASED AS A CERTIFIED PRE-OWNED ON FEB. 2018 IN PREPARATION FOR OUR RETIREMENT VACATION. WE DROVE IT LOCALLY FOR A COUPLE OF MONTHS AND THEN SET OUT CROSS COUNTRY ON MAY 15TH. WE DROVE TO MASSACHUSETTS WITHOUT INCIDENT, THEN HEADED BACK WEST NEAR THE END OF JUNE. NO PROBLEMS UNTIL WE REACHED IDAHO, WHERE IT STARTED VI RATING AND MAKING CLUNKING G NOISES FROM THE REAR. WE BROUGHT IT IN TO ROGERS DODGE IN LEWISTON. THEIR SERVICE ADVISOR TEST-DRIVE IT AND SAID, YOU CAN'T DRIVE THIS CAR, IT'S UNSAFE!" THEY REMOVED THE REAR DRIVESHAFT AND DROVE IT AGAIN, NOTING THAT THE VIBRATION AND CLUNKING WERE GONE. THE CONCLUSION BEING THAT THE REAR DRIVESHAFT WAS BAD. THEY ATTEMPTED TO ORDER ONE BUT FOUND OUT DRIVESHAFTS WERE ON NATIONAL BACK/ORDER. THIS MADE ME SUSPICIOUS. THEY FINALLY FOUND ONE AND HAD IT INSTALLED ABOUT 1&1/2 WEEKS LATER. WE DROVE HOME. A WEEK OR SO AFTER THAT WE DROVE TO CALIFORNIA TO VISIT FAMILY. WE HAD ACCUMULATED ABOUT 2000MI SINCE THE NEW DRIVESHAFT WAS INSTALLED, WHEN IT STARTED CLUNKING AGAIN. WE BROUGHT IT IN TO LAKE ELSINORE CDJR AND THEY DIAGNOSED ANOTHER BAD DRIVESHAFT. THEY SUBMITTED IT TO CHRYSLER FOR WARRANTY REPAIR BUT CHRYSLER DECIDED THAT THE REPAIR IN IDAHO MUST HAVE BEEN DONE INCORRECTLY, THEREFORE NO WARRANTY. I OBJECTED TO THIS. ONCE AGAIN, THERE WAS A NATIONAL BACK ORDER ON THE DRIVESHAFTS. THIS TIME IT TOOK TWO WEEKS TO OBTAIN ONE. WHEN THEY INSTALLED IT, IT BROKE WHILE THEIR MECHANIC WAS TEST-DRIVING THE CAR. FROM THERE, THE DEALERSHIP HAD NO IDEA WHAT HAPPENED, SO FINALLY THEY HAD THEIR BODY SHOP LOOK AT IT. THE BODY SHOP MANAGER SAID THAT IT APPEARED THAT SOME MINOR DAMAGE HAD HAPPENED TO THE FRONT OF THE CAR AND WAS REPAIRED BEFORE WE BOUGHT IT. HOWEVER, HE COULDN'T EXPLAIN WHY IT BROKE THE DRIVESHAFT. I SPENT THE LAST 2+ WEEKS PLEADING WITH CHRYSLER CARE. NOW THEY TELL ME THE CHASSIS IS OFF BY 1/4" SO THEY CAN'T WARRANTY IT
Additional Notes:
CAR WAS PURCHASED AS A CERTIFIED PRE-OWNED ON FEB. 2018 IN PREPARATION FOR OUR RETIREMENT VACATION. WE DROVE IT LOCALLY FOR A COUPLE OF MONTHS AND THEN SET OUT CROSS COUNTRY ON MAY 15TH. WE DROVE TO MASSACHUSETTS WITHOUT INCIDENT, THEN HEADED BACK WEST NEAR THE END OF JUNE. NO PROBLEMS UNTIL WE REACHED IDAHO, WHERE IT STARTED VI RATING AND MAKING CLUNKING G NOISES FROM THE REAR. WE BROUGHT IT IN TO ROGERS DODGE IN LEWISTON. THEIR SERVICE ADVISOR TEST-DRIVE IT AND SAID, YOU CAN'T DRIVE THIS CAR, IT'S UNSAFE!" THEY REMOVED THE REAR DRIVESHAFT AND DROVE IT AGAIN, NOTING THAT THE VIBRATION AND CLUNKING WERE GONE. THE CONCLUSION BEING THAT THE REAR DRIVESHAFT WAS BAD. THEY ATTEMPTED TO ORDER ONE BUT FOUND OUT DRIVESHAFTS WERE ON NATIONAL BACK/ORDER. THIS MADE ME SUSPICIOUS. THEY FINALLY FOUND ONE AND HAD IT INSTALLED ABOUT 1&1/2 WEEKS LATER. WE DROVE HOME. A WEEK OR SO AFTER THAT WE DROVE TO CALIFORNIA TO VISIT FAMILY. WE HAD ACCUMULATED ABOUT 2000MI SINCE THE NEW DRIVESHAFT WAS INSTALLED, WHEN IT STARTED CLUNKING AGAIN. WE BROUGHT IT IN TO LAKE ELSINORE CDJR AND THEY DIAGNOSED ANOTHER BAD DRIVESHAFT. THEY SUBMITTED IT TO CHRYSLER FOR WARRANTY REPAIR BUT CHRYSLER DECIDED THAT THE REPAIR IN IDAHO MUST HAVE BEEN DONE INCORRECTLY, THEREFORE NO WARRANTY. I OBJECTED TO THIS. ONCE AGAIN, THERE WAS A NATIONAL BACK ORDER ON THE DRIVESHAFTS. THIS TIME IT TOOK TWO WEEKS TO OBTAIN ONE. WHEN THEY INSTALLED IT, IT BROKE WHILE THEIR MECHANIC WAS TEST-DRIVING THE CAR. FROM THERE, THE DEALERSHIP HAD NO IDEA WHAT HAPPENED, SO FINALLY THEY HAD THEIR BODY SHOP LOOK AT IT. THE BODY SHOP MANAGER SAID THAT IT APPEARED THAT SOME MINOR DAMAGE HAD HAPPENED TO THE FRONT OF THE CAR AND WAS REPAIRED BEFORE WE BOUGHT IT. HOWEVER, HE COULDN'T EXPLAIN WHY IT BROKE THE DRIVESHAFT. I SPENT THE LAST 2+ WEEKS PLEADING WITH CHRYSLER CARE. NOW THEY TELL ME THE CHASSIS IS OFF BY 1/4" SO THEY CAN'T WARRANTY IT
Mfg Campaign: 11140178
Recall Date: Oct 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE EXPERIENCES INTERMITTENT STALLING ISSUE WHEN COMING TO A STOP FROM SLOW SPEEDS. WHEN EXPERIENCED, ENGINE DIES AND DASH ILLUMINATES SHIFT TO PARK. UPON SHIFTING CAR TO PARK AND RESTARTING CAR RESUMES NORMAL OPERATION. ISSUE BROUGHT TO RUSSEL WESTBROOK DEALER IN VAN NUYS CA UPON FIRST OCCURRENCE AND WAS RUN THROUGH DIAGNOSTICS. NO ISSUE CODES WERE REPORTED BY DEALERSHIP. ISSUE HAS NOW OCCURRED 5 TIMES.
Corrective Action:
VEHICLE EXPERIENCES INTERMITTENT STALLING ISSUE WHEN COMING TO A STOP FROM SLOW SPEEDS. WHEN EXPERIENCED, ENGINE DIES AND DASH ILLUMINATES SHIFT TO PARK. UPON SHIFTING CAR TO PARK AND RESTARTING CAR RESUMES NORMAL OPERATION. ISSUE BROUGHT TO RUSSEL WESTBROOK DEALER IN VAN NUYS CA UPON FIRST OCCURRENCE AND WAS RUN THROUGH DIAGNOSTICS. NO ISSUE CODES WERE REPORTED BY DEALERSHIP. ISSUE HAS NOW OCCURRED 5 TIMES.
Additional Notes:
VEHICLE EXPERIENCES INTERMITTENT STALLING ISSUE WHEN COMING TO A STOP FROM SLOW SPEEDS. WHEN EXPERIENCED, ENGINE DIES AND DASH ILLUMINATES SHIFT TO PARK. UPON SHIFTING CAR TO PARK AND RESTARTING CAR RESUMES NORMAL OPERATION. ISSUE BROUGHT TO RUSSEL WESTBROOK DEALER IN VAN NUYS CA UPON FIRST OCCURRENCE AND WAS RUN THROUGH DIAGNOSTICS. NO ISSUE CODES WERE REPORTED BY DEALERSHIP. ISSUE HAS NOW OCCURRED 5 TIMES.
Mfg Campaign: 11131938
Recall Date: Sep 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WAS DRIVING UP AN ENTRANCE RAMP TO GET ON A BUSY HIGHWAY AND ALL OF A SUDDEN THE CAR MADE A REVVING SOUND AND A POP. WASN'T SURE WHAT HAPPENED SO TRIED TO GO AND CAR WOULD NOT GO OVER 15MPH. WE PUT THE HAZARD LIGHTS ON AND MOVE IT OFF TO THE SIDE. WHEN WE STEPPED OUT OF THE VEHICLE THERE WAS A WEIRD SMELL AND FLUID WAS LEAKING OUT OF THE BOTTOM. WE HAD TO DRIVE 15MPH TO GET HOME BECAUSE IT WOULD NOT GO OUT OF FIRST GEAR. TOWED THE CAR TO THE DEALERSHIP TO BE CHECKED OUT. TOOK THE DEALERSHIP FOUR DAYS TO LOOK AT IT AND COMES BACK AND SAYS IT NEEDS A NEW TRANSMISSION WE WILL PAY $2 GRAND AND YOU WILL NEED TO PAY $4 GRAND. I HAVE ONLY HAD THIS VEHICLE FOR TWO YEARS AND IT IS ONLY 7,000 MILES OVER WARRANTY. THEY NEVER CONTACTED FIAT/CHRYSLER SO WE HAD TO CALL THEM. WE CURRENTLY HAVE A CASE WITH THEM BUT THEY ARE TRYING EVERYTHING TO GET OUT OF OWNING UP TO HAVING A TRANSMISSION PROBLEM. IT HAS BEEN AT THE DEALERSHIP FOR TWO WEEKS AND WE WERE NEVER GIVEN A LOANER CAR. IF THIS WOULD HAVE HAPPENED AFTER WE WERE ALREADY ON THE FREEWAY WE COULD HAVE BEEN SLAMMED INTO FROM BEHIND. IT COULD HAVE BEEN A MAJOR WRECK WITH INJURIES. ALL FIAT/CHRYSLER IS WORRIED ABOUT IS OUR OIL CHANGE RECORDS BECAUSE WE DO IT OURSELVES INSTEAD OF PAYING THEM TO DO IT. OIL CHANGES HAVE ABSOLUTELY NOTHING TO DO WITH THE TRANSMISSION GOING OUT. THERE WAS NO WARNING OR ANYTHING.
Corrective Action:
WAS DRIVING UP AN ENTRANCE RAMP TO GET ON A BUSY HIGHWAY AND ALL OF A SUDDEN THE CAR MADE A REVVING SOUND AND A POP. WASN'T SURE WHAT HAPPENED SO TRIED TO GO AND CAR WOULD NOT GO OVER 15MPH. WE PUT THE HAZARD LIGHTS ON AND MOVE IT OFF TO THE SIDE. WHEN WE STEPPED OUT OF THE VEHICLE THERE WAS A WEIRD SMELL AND FLUID WAS LEAKING OUT OF THE BOTTOM. WE HAD TO DRIVE 15MPH TO GET HOME BECAUSE IT WOULD NOT GO OUT OF FIRST GEAR. TOWED THE CAR TO THE DEALERSHIP TO BE CHECKED OUT. TOOK THE DEALERSHIP FOUR DAYS TO LOOK AT IT AND COMES BACK AND SAYS IT NEEDS A NEW TRANSMISSION WE WILL PAY $2 GRAND AND YOU WILL NEED TO PAY $4 GRAND. I HAVE ONLY HAD THIS VEHICLE FOR TWO YEARS AND IT IS ONLY 7,000 MILES OVER WARRANTY. THEY NEVER CONTACTED FIAT/CHRYSLER SO WE HAD TO CALL THEM. WE CURRENTLY HAVE A CASE WITH THEM BUT THEY ARE TRYING EVERYTHING TO GET OUT OF OWNING UP TO HAVING A TRANSMISSION PROBLEM. IT HAS BEEN AT THE DEALERSHIP FOR TWO WEEKS AND WE WERE NEVER GIVEN A LOANER CAR. IF THIS WOULD HAVE HAPPENED AFTER WE WERE ALREADY ON THE FREEWAY WE COULD HAVE BEEN SLAMMED INTO FROM BEHIND. IT COULD HAVE BEEN A MAJOR WRECK WITH INJURIES. ALL FIAT/CHRYSLER IS WORRIED ABOUT IS OUR OIL CHANGE RECORDS BECAUSE WE DO IT OURSELVES INSTEAD OF PAYING THEM TO DO IT. OIL CHANGES HAVE ABSOLUTELY NOTHING TO DO WITH THE TRANSMISSION GOING OUT. THERE WAS NO WARNING OR ANYTHING.
Additional Notes:
WAS DRIVING UP AN ENTRANCE RAMP TO GET ON A BUSY HIGHWAY AND ALL OF A SUDDEN THE CAR MADE A REVVING SOUND AND A POP. WASN'T SURE WHAT HAPPENED SO TRIED TO GO AND CAR WOULD NOT GO OVER 15MPH. WE PUT THE HAZARD LIGHTS ON AND MOVE IT OFF TO THE SIDE. WHEN WE STEPPED OUT OF THE VEHICLE THERE WAS A WEIRD SMELL AND FLUID WAS LEAKING OUT OF THE BOTTOM. WE HAD TO DRIVE 15MPH TO GET HOME BECAUSE IT WOULD NOT GO OUT OF FIRST GEAR. TOWED THE CAR TO THE DEALERSHIP TO BE CHECKED OUT. TOOK THE DEALERSHIP FOUR DAYS TO LOOK AT IT AND COMES BACK AND SAYS IT NEEDS A NEW TRANSMISSION WE WILL PAY $2 GRAND AND YOU WILL NEED TO PAY $4 GRAND. I HAVE ONLY HAD THIS VEHICLE FOR TWO YEARS AND IT IS ONLY 7,000 MILES OVER WARRANTY. THEY NEVER CONTACTED FIAT/CHRYSLER SO WE HAD TO CALL THEM. WE CURRENTLY HAVE A CASE WITH THEM BUT THEY ARE TRYING EVERYTHING TO GET OUT OF OWNING UP TO HAVING A TRANSMISSION PROBLEM. IT HAS BEEN AT THE DEALERSHIP FOR TWO WEEKS AND WE WERE NEVER GIVEN A LOANER CAR. IF THIS WOULD HAVE HAPPENED AFTER WE WERE ALREADY ON THE FREEWAY WE COULD HAVE BEEN SLAMMED INTO FROM BEHIND. IT COULD HAVE BEEN A MAJOR WRECK WITH INJURIES. ALL FIAT/CHRYSLER IS WORRIED ABOUT IS OUR OIL CHANGE RECORDS BECAUSE WE DO IT OURSELVES INSTEAD OF PAYING THEM TO DO IT. OIL CHANGES HAVE ABSOLUTELY NOTHING TO DO WITH THE TRANSMISSION GOING OUT. THERE WAS NO WARNING OR ANYTHING.
Mfg Campaign: 11130253
Recall Date: Sep 18, 2018
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