Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 95B
Recall Date: Sep 27, 2024
Consumer Complaints
149 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles.
Corrective Action:
Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles.
Additional Notes:
Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles.
Mfg Campaign: 11552448
Recall Date: Oct 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles.
Corrective Action:
Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles.
Additional Notes:
Car is not driving well, roaring sound and jerky acceleration. Transmission pump is faulty on a new car with less than 3000 miles.
Mfg Campaign: 11552448
Recall Date: Oct 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Gas gage is very inaccurate. Miles to empty falls dramatically faster than actual miles driven and then resets itself when car is turned off and back on. I have no confidence in the accuracy of fuel gage.
Corrective Action:
Gas gage is very inaccurate. Miles to empty falls dramatically faster than actual miles driven and then resets itself when car is turned off and back on. I have no confidence in the accuracy of fuel gage.
Additional Notes:
Gas gage is very inaccurate. Miles to empty falls dramatically faster than actual miles driven and then resets itself when car is turned off and back on. I have no confidence in the accuracy of fuel gage.
Mfg Campaign: 11548983
Recall Date: Oct 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortly after, my dashboard was illuminated with warning lights, including a check engine light and notifications about air suspension and sway bar disconnection, airbags, tpms sensors, and more. The car decelerated dramatically; The dashboard screen flickered on and off as if rebooting. I got the vehicle safely, but during that time, the car seemed to be in limp mode, unresponsive to acceleration, and stiffer than normal breaking. The steering was also affected. I realized that if I had been on the highway, this could have caused a severe accident. Screen, Powertrain, and drivetrain fail while traveling 45+ miles an hour. It is a small 2-way road in turn with mild car and foot traffic around. The dealer has confirmed the issue as an issue that has been present in past vehicles in this model category. The car had been in my possession for less than 24 hours/40 driven miles.
Corrective Action:
Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortly after, my dashboard was illuminated with warning lights, including a check engine light and notifications about air suspension and sway bar disconnection, airbags, tpms sensors, and more. The car decelerated dramatically; The dashboard screen flickered on and off as if rebooting. I got the vehicle safely, but during that time, the car seemed to be in limp mode, unresponsive to acceleration, and stiffer than normal breaking. The steering was also affected. I realized that if I had been on the highway, this could have caused a severe accident. Screen, Powertrain, and drivetrain fail while traveling 45+ miles an hour. It is a small 2-way road in turn with mild car and foot traffic around. The dealer has confirmed the issue as an issue that has been present in past vehicles in this model category. The car had been in my possession for less than 24 hours/40 driven miles.
Additional Notes:
Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortly after, my dashboard was illuminated with warning lights, including a check engine light and notifications about air suspension and sway bar disconnection, airbags, tpms sensors, and more. The car decelerated dramatically; The dashboard screen flickered on and off as if rebooting. I got the vehicle safely, but during that time, the car seemed to be in limp mode, unresponsive to acceleration, and stiffer than normal breaking. The steering was also affected. I realized that if I had been on the highway, this could have caused a severe accident. Screen, Powertrain, and drivetrain fail while traveling 45+ miles an hour. It is a small 2-way road in turn with mild car and foot traffic around. The dealer has confirmed the issue as an issue that has been present in past vehicles in this model category. The car had been in my possession for less than 24 hours/40 driven miles.
Mfg Campaign: 11547902
Recall Date: Oct 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortly after, my dashboard was illuminated with warning lights, including a check engine light and notifications about air suspension and sway bar disconnection, airbags, tpms sensors, and more. The car decelerated dramatically; The dashboard screen flickered on and off as if rebooting. I got the vehicle safely, but during that time, the car seemed to be in limp mode, unresponsive to acceleration, and stiffer than normal breaking. The steering was also affected. I realized that if I had been on the highway, this could have caused a severe accident. Screen, Powertrain, and drivetrain fail while traveling 45+ miles an hour. It is a small 2-way road in turn with mild car and foot traffic around. The dealer has confirmed the issue as an issue that has been present in past vehicles in this model category. The car had been in my possession for less than 24 hours/40 driven miles.
Corrective Action:
Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortly after, my dashboard was illuminated with warning lights, including a check engine light and notifications about air suspension and sway bar disconnection, airbags, tpms sensors, and more. The car decelerated dramatically; The dashboard screen flickered on and off as if rebooting. I got the vehicle safely, but during that time, the car seemed to be in limp mode, unresponsive to acceleration, and stiffer than normal breaking. The steering was also affected. I realized that if I had been on the highway, this could have caused a severe accident. Screen, Powertrain, and drivetrain fail while traveling 45+ miles an hour. It is a small 2-way road in turn with mild car and foot traffic around. The dealer has confirmed the issue as an issue that has been present in past vehicles in this model category. The car had been in my possession for less than 24 hours/40 driven miles.
Additional Notes:
Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortly after, my dashboard was illuminated with warning lights, including a check engine light and notifications about air suspension and sway bar disconnection, airbags, tpms sensors, and more. The car decelerated dramatically; The dashboard screen flickered on and off as if rebooting. I got the vehicle safely, but during that time, the car seemed to be in limp mode, unresponsive to acceleration, and stiffer than normal breaking. The steering was also affected. I realized that if I had been on the highway, this could have caused a severe accident. Screen, Powertrain, and drivetrain fail while traveling 45+ miles an hour. It is a small 2-way road in turn with mild car and foot traffic around. The dealer has confirmed the issue as an issue that has been present in past vehicles in this model category. The car had been in my possession for less than 24 hours/40 driven miles.
Mfg Campaign: 11547902
Recall Date: Oct 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortly after, my dashboard was illuminated with warning lights, including a check engine light and notifications about air suspension and sway bar disconnection, airbags, tpms sensors, and more. The car decelerated dramatically; The dashboard screen flickered on and off as if rebooting. I got the vehicle safely, but during that time, the car seemed to be in limp mode, unresponsive to acceleration, and stiffer than normal breaking. The steering was also affected. I realized that if I had been on the highway, this could have caused a severe accident. Screen, Powertrain, and drivetrain fail while traveling 45+ miles an hour. It is a small 2-way road in turn with mild car and foot traffic around. The dealer has confirmed the issue as an issue that has been present in past vehicles in this model category. The car had been in my possession for less than 24 hours/40 driven miles.
Corrective Action:
Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortly after, my dashboard was illuminated with warning lights, including a check engine light and notifications about air suspension and sway bar disconnection, airbags, tpms sensors, and more. The car decelerated dramatically; The dashboard screen flickered on and off as if rebooting. I got the vehicle safely, but during that time, the car seemed to be in limp mode, unresponsive to acceleration, and stiffer than normal breaking. The steering was also affected. I realized that if I had been on the highway, this could have caused a severe accident. Screen, Powertrain, and drivetrain fail while traveling 45+ miles an hour. It is a small 2-way road in turn with mild car and foot traffic around. The dealer has confirmed the issue as an issue that has been present in past vehicles in this model category. The car had been in my possession for less than 24 hours/40 driven miles.
Additional Notes:
Driving Screen, Swaybar Disconnect systems, Airbags, TPMS, Driving controls such as blinkers, and emergency flashers. The car was functioning normally, with no anomalies or error messages, including through phone notifications. The battery charge was nearly complete. I engaged Electric-Drive mode and used regenerative braking to recharge the battery on my way to town. Approximately 30 minutes into the drive, and with the battery at 99% charge, I heard a loud pop. It sounded like it was coming from the right-side passenger control arm. Shortly after, my dashboard was illuminated with warning lights, including a check engine light and notifications about air suspension and sway bar disconnection, airbags, tpms sensors, and more. The car decelerated dramatically; The dashboard screen flickered on and off as if rebooting. I got the vehicle safely, but during that time, the car seemed to be in limp mode, unresponsive to acceleration, and stiffer than normal breaking. The steering was also affected. I realized that if I had been on the highway, this could have caused a severe accident. Screen, Powertrain, and drivetrain fail while traveling 45+ miles an hour. It is a small 2-way road in turn with mild car and foot traffic around. The dealer has confirmed the issue as an issue that has been present in past vehicles in this model category. The car had been in my possession for less than 24 hours/40 driven miles.
Mfg Campaign: 11547902
Recall Date: Oct 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The engine shuts down while driving. There was a recall on 2022 Jeep Grand Cherokee L, there’s a current recall on 2023 Jeep Wrangler xe, and now my Jeep Grand Cherokee xe is experiencing the same malfunction. This is extremely dangerous since the vehicle loses power and comes to a stop while in the middle of driving. I came very close to being rear ended on 2 occasions. I had a service appointment with the Jeep dealership today and they confirmed that they were able to reproduce this today, so thankfully my vehicle will get fixed. No warnings appear on the vehicle’s display when this occurs. You have no warning and the vehicle simply stops. When this happens, I’ve been able to turn my car off and then back on again and it starts running again. This is an extremely dangerous flaw. I feel that it’s Jeeps responsibility to keep their customers safe by inspecting all similar vehicles to ensure that they are not selling a death trap to an unsuspecting customer. My vehicle is only 2 months old. In addition to this issue, I have had my air conditioner not cool when turned on, the navigation system refreshes over and over, the auto interior lights on the car brighten rather than dim when it’s dark, and the vehicle is already shifting rough. I have read that Jeeps are notorious for transmission issues. Unfortunately, I learned these thing after purchasing the $60,000 vehicle. I urge everyone who reads this to please research your vehicles (past and present models) to ensure you are making a safe decision prior to making a purchase. What I have read on Jeeps is truly eye opening. I would have never purchased this vehicle or any other Jeep, Chrysler, Dodge, or Fiat vehicles had I known prior. These are all made by Chrysler and all have similar issues. I really hope this message brings light to this widespread issue in the attempt to save lives.
Corrective Action:
The engine shuts down while driving. There was a recall on 2022 Jeep Grand Cherokee L, there’s a current recall on 2023 Jeep Wrangler xe, and now my Jeep Grand Cherokee xe is experiencing the same malfunction. This is extremely dangerous since the vehicle loses power and comes to a stop while in the middle of driving. I came very close to being rear ended on 2 occasions. I had a service appointment with the Jeep dealership today and they confirmed that they were able to reproduce this today, so thankfully my vehicle will get fixed. No warnings appear on the vehicle’s display when this occurs. You have no warning and the vehicle simply stops. When this happens, I’ve been able to turn my car off and then back on again and it starts running again. This is an extremely dangerous flaw. I feel that it’s Jeeps responsibility to keep their customers safe by inspecting all similar vehicles to ensure that they are not selling a death trap to an unsuspecting customer. My vehicle is only 2 months old. In addition to this issue, I have had my air conditioner not cool when turned on, the navigation system refreshes over and over, the auto interior lights on the car brighten rather than dim when it’s dark, and the vehicle is already shifting rough. I have read that Jeeps are notorious for transmission issues. Unfortunately, I learned these thing after purchasing the $60,000 vehicle. I urge everyone who reads this to please research your vehicles (past and present models) to ensure you are making a safe decision prior to making a purchase. What I have read on Jeeps is truly eye opening. I would have never purchased this vehicle or any other Jeep, Chrysler, Dodge, or Fiat vehicles had I known prior. These are all made by Chrysler and all have similar issues. I really hope this message brings light to this widespread issue in the attempt to save lives.
Additional Notes:
The engine shuts down while driving. There was a recall on 2022 Jeep Grand Cherokee L, there’s a current recall on 2023 Jeep Wrangler xe, and now my Jeep Grand Cherokee xe is experiencing the same malfunction. This is extremely dangerous since the vehicle loses power and comes to a stop while in the middle of driving. I came very close to being rear ended on 2 occasions. I had a service appointment with the Jeep dealership today and they confirmed that they were able to reproduce this today, so thankfully my vehicle will get fixed. No warnings appear on the vehicle’s display when this occurs. You have no warning and the vehicle simply stops. When this happens, I’ve been able to turn my car off and then back on again and it starts running again. This is an extremely dangerous flaw. I feel that it’s Jeeps responsibility to keep their customers safe by inspecting all similar vehicles to ensure that they are not selling a death trap to an unsuspecting customer. My vehicle is only 2 months old. In addition to this issue, I have had my air conditioner not cool when turned on, the navigation system refreshes over and over, the auto interior lights on the car brighten rather than dim when it’s dark, and the vehicle is already shifting rough. I have read that Jeeps are notorious for transmission issues. Unfortunately, I learned these thing after purchasing the $60,000 vehicle. I urge everyone who reads this to please research your vehicles (past and present models) to ensure you are making a safe decision prior to making a purchase. What I have read on Jeeps is truly eye opening. I would have never purchased this vehicle or any other Jeep, Chrysler, Dodge, or Fiat vehicles had I known prior. These are all made by Chrysler and all have similar issues. I really hope this message brings light to this widespread issue in the attempt to save lives.
Mfg Campaign: 11543053
Recall Date: Sep 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift smoothly into the intended gear. The vehicle was taken to the dealer, where diagnostic codes related to the transmission valve body were retrieved. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,100.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift smoothly into the intended gear. The vehicle was taken to the dealer, where diagnostic codes related to the transmission valve body were retrieved. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,100.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift smoothly into the intended gear. The vehicle was taken to the dealer, where diagnostic codes related to the transmission valve body were retrieved. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,100.
Mfg Campaign: 11542111
Recall Date: Sep 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift smoothly into the intended gear. The vehicle was taken to the dealer, where diagnostic codes related to the transmission valve body were retrieved. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,100.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift smoothly into the intended gear. The vehicle was taken to the dealer, where diagnostic codes related to the transmission valve body were retrieved. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,100.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift smoothly into the intended gear. The vehicle was taken to the dealer, where diagnostic codes related to the transmission valve body were retrieved. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,100.
Mfg Campaign: 11542111
Recall Date: Sep 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift smoothly into the intended gear. The vehicle was taken to the dealer, where diagnostic codes related to the transmission valve body were retrieved. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,100.
Corrective Action:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift smoothly into the intended gear. The vehicle was taken to the dealer, where diagnostic codes related to the transmission valve body were retrieved. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,100.
Additional Notes:
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift smoothly into the intended gear. The vehicle was taken to the dealer, where diagnostic codes related to the transmission valve body were retrieved. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,100.
Mfg Campaign: 11542111
Recall Date: Sep 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The vehicle experiences un expected shutdowns while in motion on the freeway, posing a significant safety hazard to both myself, my passengers, and other commuters sharing the road.
Corrective Action:
The vehicle experiences un expected shutdowns while in motion on the freeway, posing a significant safety hazard to both myself, my passengers, and other commuters sharing the road.
Additional Notes:
The vehicle experiences un expected shutdowns while in motion on the freeway, posing a significant safety hazard to both myself, my passengers, and other commuters sharing the road.
Mfg Campaign: 11541246
Recall Date: Aug 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.
Corrective Action:
When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.
Additional Notes:
When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.
Mfg Campaign: 11540223
Recall Date: Aug 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.
Corrective Action:
When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.
Additional Notes:
When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.
Mfg Campaign: 11540223
Recall Date: Aug 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.
Corrective Action:
When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.
Additional Notes:
When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.
Mfg Campaign: 11540223
Recall Date: Aug 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Numerous messages regarding safety features appearing on cluster advising service required: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING, REAR BRAKING ASSIST Features vital to safe operation of vehicle, Stellantis / FCA has zero knowledge & info as to cause of failure & fix.
Corrective Action:
Numerous messages regarding safety features appearing on cluster advising service required: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING, REAR BRAKING ASSIST Features vital to safe operation of vehicle, Stellantis / FCA has zero knowledge & info as to cause of failure & fix.
Additional Notes:
Numerous messages regarding safety features appearing on cluster advising service required: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING, REAR BRAKING ASSIST Features vital to safe operation of vehicle, Stellantis / FCA has zero knowledge & info as to cause of failure & fix.
Mfg Campaign: 11531480
Recall Date: Jul 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Numerous messages regarding safety features appearing on cluster advising service required: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING, REAR BRAKING ASSIST Features vital to safe operation of vehicle, Stellantis / FCA has zero knowledge & info as to cause of failure & fix.
Corrective Action:
Numerous messages regarding safety features appearing on cluster advising service required: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING, REAR BRAKING ASSIST Features vital to safe operation of vehicle, Stellantis / FCA has zero knowledge & info as to cause of failure & fix.
Additional Notes:
Numerous messages regarding safety features appearing on cluster advising service required: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING, REAR BRAKING ASSIST Features vital to safe operation of vehicle, Stellantis / FCA has zero knowledge & info as to cause of failure & fix.
Mfg Campaign: 11531480
Recall Date: Jul 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Numerous messages regarding safety features appearing on cluster advising service required: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING, REAR BRAKING ASSIST Features vital to safe operation of vehicle, Stellantis / FCA has zero knowledge & info as to cause of failure & fix.
Corrective Action:
Numerous messages regarding safety features appearing on cluster advising service required: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING, REAR BRAKING ASSIST Features vital to safe operation of vehicle, Stellantis / FCA has zero knowledge & info as to cause of failure & fix.
Additional Notes:
Numerous messages regarding safety features appearing on cluster advising service required: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING, REAR BRAKING ASSIST Features vital to safe operation of vehicle, Stellantis / FCA has zero knowledge & info as to cause of failure & fix.
Mfg Campaign: 11531480
Recall Date: Jul 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission started leaking and spraying transmission fluid while driving. Fluid hits exhaust and then smokes and burns off. Jeep has replaced various parts however it appears that the ZF transmissions are failing / have cracks in the housing. Dealer acknowledges the problem. Upon the 2nd failure dealer had us tow it to the dealership. The Jeep is now at the dealer waiting for a response from FCA on what is to be done. This is occurring on a number of Jeeps - both Grand Cherokee 4Xe's and Wrangler 4Xe's. No warning lamps - just a burning smell when driving. We have concerns about catastrophic failure while driving. Also concerned about potential fire due to the fluid leaking onto the exhaust system. Was first discovered by the dealer during routine maintenance. Regarding my dates: I noticed the burning smell when the Jeep was new - Thought it was just the normal burn off of materials on a new vehicle. This leak comes and goes more often after long trips.
Corrective Action:
Transmission started leaking and spraying transmission fluid while driving. Fluid hits exhaust and then smokes and burns off. Jeep has replaced various parts however it appears that the ZF transmissions are failing / have cracks in the housing. Dealer acknowledges the problem. Upon the 2nd failure dealer had us tow it to the dealership. The Jeep is now at the dealer waiting for a response from FCA on what is to be done. This is occurring on a number of Jeeps - both Grand Cherokee 4Xe's and Wrangler 4Xe's. No warning lamps - just a burning smell when driving. We have concerns about catastrophic failure while driving. Also concerned about potential fire due to the fluid leaking onto the exhaust system. Was first discovered by the dealer during routine maintenance. Regarding my dates: I noticed the burning smell when the Jeep was new - Thought it was just the normal burn off of materials on a new vehicle. This leak comes and goes more often after long trips.
Additional Notes:
Transmission started leaking and spraying transmission fluid while driving. Fluid hits exhaust and then smokes and burns off. Jeep has replaced various parts however it appears that the ZF transmissions are failing / have cracks in the housing. Dealer acknowledges the problem. Upon the 2nd failure dealer had us tow it to the dealership. The Jeep is now at the dealer waiting for a response from FCA on what is to be done. This is occurring on a number of Jeeps - both Grand Cherokee 4Xe's and Wrangler 4Xe's. No warning lamps - just a burning smell when driving. We have concerns about catastrophic failure while driving. Also concerned about potential fire due to the fluid leaking onto the exhaust system. Was first discovered by the dealer during routine maintenance. Regarding my dates: I noticed the burning smell when the Jeep was new - Thought it was just the normal burn off of materials on a new vehicle. This leak comes and goes more often after long trips.
Mfg Campaign: 11530439
Recall Date: Jul 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
2023 Jeep Grand Cherokee 4XE flashing the following needing service: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING Numerous calls to Jeep whom refused to escalate to a STAR case for engineer review. Numerous calls to Stelantis, with no call back. Possible issues with safety module. Videos submitted to Jeep Wave and asked to escalate to bring attention to serious safety matter.
Corrective Action:
2023 Jeep Grand Cherokee 4XE flashing the following needing service: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING Numerous calls to Jeep whom refused to escalate to a STAR case for engineer review. Numerous calls to Stelantis, with no call back. Possible issues with safety module. Videos submitted to Jeep Wave and asked to escalate to bring attention to serious safety matter.
Additional Notes:
2023 Jeep Grand Cherokee 4XE flashing the following needing service: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING Numerous calls to Jeep whom refused to escalate to a STAR case for engineer review. Numerous calls to Stelantis, with no call back. Possible issues with safety module. Videos submitted to Jeep Wave and asked to escalate to bring attention to serious safety matter.
Mfg Campaign: 11527810
Recall Date: Jun 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
2023 Jeep Grand Cherokee 4XE flashing the following needing service: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING Numerous calls to Jeep whom refused to escalate to a STAR case for engineer review. Numerous calls to Stelantis, with no call back. Possible issues with safety module. Videos submitted to Jeep Wave and asked to escalate to bring attention to serious safety matter.
Corrective Action:
2023 Jeep Grand Cherokee 4XE flashing the following needing service: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING Numerous calls to Jeep whom refused to escalate to a STAR case for engineer review. Numerous calls to Stelantis, with no call back. Possible issues with safety module. Videos submitted to Jeep Wave and asked to escalate to bring attention to serious safety matter.
Additional Notes:
2023 Jeep Grand Cherokee 4XE flashing the following needing service: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING Numerous calls to Jeep whom refused to escalate to a STAR case for engineer review. Numerous calls to Stelantis, with no call back. Possible issues with safety module. Videos submitted to Jeep Wave and asked to escalate to bring attention to serious safety matter.
Mfg Campaign: 11527810
Recall Date: Jun 19, 2023
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