Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 30B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19A
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y01
Recall Date: Jan 28, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and Ram 2500, 2019-2020 Ram 1500 and 2020 Jeep Gladiator vehicles. In the event of a crash, a front seat belt retractor may not properly slow the occupant's forward movement after locking.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W67
Recall Date: Sep 24, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W12
Recall Date: Mar 3, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator vehicles. The rear driveshafts may have been incorrectly assembled without grease in the monoblock joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V95
Recall Date: Aug 29, 2019
Consumer Complaints
521 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
REAR LOCKER ENGAGED WHILE TOWING A WINNEBAGO HIKE 170S TRAVEL TRAILER ON THE INTERSTATE IN 2H AT 70 MPH. THE REAR LOCKER SHOULD NOT ENGAGE UNLESS THE VEHICLE IS IN 4LOW. THE REAR LOCKER WOULD NOT DISENGAGE RESULTING IN A ROAD-SIDE ASSISTANCE CALL AND TOW TO DEALERSHIP.
Corrective Action:
REAR LOCKER ENGAGED WHILE TOWING A WINNEBAGO HIKE 170S TRAVEL TRAILER ON THE INTERSTATE IN 2H AT 70 MPH. THE REAR LOCKER SHOULD NOT ENGAGE UNLESS THE VEHICLE IS IN 4LOW. THE REAR LOCKER WOULD NOT DISENGAGE RESULTING IN A ROAD-SIDE ASSISTANCE CALL AND TOW TO DEALERSHIP.
Additional Notes:
REAR LOCKER ENGAGED WHILE TOWING A WINNEBAGO HIKE 170S TRAVEL TRAILER ON THE INTERSTATE IN 2H AT 70 MPH. THE REAR LOCKER SHOULD NOT ENGAGE UNLESS THE VEHICLE IS IN 4LOW. THE REAR LOCKER WOULD NOT DISENGAGE RESULTING IN A ROAD-SIDE ASSISTANCE CALL AND TOW TO DEALERSHIP.
Mfg Campaign: 11348556
Recall Date: Aug 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
2020 JEEP GLADIATOR - RUBICON HAS SIGNIFICANT 'WANDERING' ISSUES. I'VE DRIVEN WRANGLERS FOR YEAR AND HAVE NEVER HAD STEERING ISSUES THIS APPARENT. THIS HAPPENS WHILE ABOVE 25 MPH AND CONTINUES THROUGH 60+MPH. SIGNIFICANTLY HAVING TO ADJUST STEERING THAT THROWS YOU ALL OVER THE ROAD. I CANNOT TAKE MY HANDS OFF THE WHEEL WITHOUT FEELING LIKE I AM GOING TO CRASH THE VEHICLE. I NOTED THE ISSUES THE DAY AFTER PURCHASE, SENT AN EMAIL TO THE DEALERSHIP SAYING I DIDN'T FEEL SAFE DRIVING WITH MY 6 MONTH OLD IN THE VEHICLE. MY WIFE ALSO COMMENTED AFTER HER FIRST DAY DRIVING IT AND ASKED ME 'WHAT IS WRONG WITH THE STEERING'. SHE ALSO FELT EXTREMELY UNSAFE DRIVING IT. JEEPS REPLY WAS ' WE ARE SORRY YOU REGRET YOUR PURCHASE, BUT THAT'S HOW JEEPS DRIVE'... AND DID NOT OFFER ME A SOLUTION. I ASKED TO BUY MY TRUCK BACK THAT I TRADED AND THEY SAID NO. VEHICLE IS ALL OVER THE ROAD, CONSISTENTLY HAVING TO OVERCORRECT STEERING. WENT TO JEEP FORUMS TO SEE IF OTHERS WERE HAVING THE SAME ISSUE AND APPARENTLY THIS IS A VERY APPARENT PROBLEM AND JEEP DOES NOT OFFER A FIX, TELLING PEOPLE TO REPLACE STOCK PARTS WITH STEERING STABILIZERS AND BRACKETS TO HELP STABILIZE THE RIDE. I AM NOT SPENDING $1000 ON AFTER MARKET PARTS AFTER SPENDING $60,000 ON A VEHICLE. JEEP REFUSED THERE IS AN ISSUE WITH THE VEHICLE, WHICH ARE COMPLAINTS THAT OTHERS HAVE HAD AS WELL. I CURRENTLY HAVE A CASE OPEN WITH FCA AND HOPEFULLY WILL HAVE A REMEDIATION SOON...
Corrective Action:
2020 JEEP GLADIATOR - RUBICON HAS SIGNIFICANT 'WANDERING' ISSUES. I'VE DRIVEN WRANGLERS FOR YEAR AND HAVE NEVER HAD STEERING ISSUES THIS APPARENT. THIS HAPPENS WHILE ABOVE 25 MPH AND CONTINUES THROUGH 60+MPH. SIGNIFICANTLY HAVING TO ADJUST STEERING THAT THROWS YOU ALL OVER THE ROAD. I CANNOT TAKE MY HANDS OFF THE WHEEL WITHOUT FEELING LIKE I AM GOING TO CRASH THE VEHICLE. I NOTED THE ISSUES THE DAY AFTER PURCHASE, SENT AN EMAIL TO THE DEALERSHIP SAYING I DIDN'T FEEL SAFE DRIVING WITH MY 6 MONTH OLD IN THE VEHICLE. MY WIFE ALSO COMMENTED AFTER HER FIRST DAY DRIVING IT AND ASKED ME 'WHAT IS WRONG WITH THE STEERING'. SHE ALSO FELT EXTREMELY UNSAFE DRIVING IT. JEEPS REPLY WAS ' WE ARE SORRY YOU REGRET YOUR PURCHASE, BUT THAT'S HOW JEEPS DRIVE'... AND DID NOT OFFER ME A SOLUTION. I ASKED TO BUY MY TRUCK BACK THAT I TRADED AND THEY SAID NO. VEHICLE IS ALL OVER THE ROAD, CONSISTENTLY HAVING TO OVERCORRECT STEERING. WENT TO JEEP FORUMS TO SEE IF OTHERS WERE HAVING THE SAME ISSUE AND APPARENTLY THIS IS A VERY APPARENT PROBLEM AND JEEP DOES NOT OFFER A FIX, TELLING PEOPLE TO REPLACE STOCK PARTS WITH STEERING STABILIZERS AND BRACKETS TO HELP STABILIZE THE RIDE. I AM NOT SPENDING $1000 ON AFTER MARKET PARTS AFTER SPENDING $60,000 ON A VEHICLE. JEEP REFUSED THERE IS AN ISSUE WITH THE VEHICLE, WHICH ARE COMPLAINTS THAT OTHERS HAVE HAD AS WELL. I CURRENTLY HAVE A CASE OPEN WITH FCA AND HOPEFULLY WILL HAVE A REMEDIATION SOON...
Additional Notes:
2020 JEEP GLADIATOR - RUBICON HAS SIGNIFICANT 'WANDERING' ISSUES. I'VE DRIVEN WRANGLERS FOR YEAR AND HAVE NEVER HAD STEERING ISSUES THIS APPARENT. THIS HAPPENS WHILE ABOVE 25 MPH AND CONTINUES THROUGH 60+MPH. SIGNIFICANTLY HAVING TO ADJUST STEERING THAT THROWS YOU ALL OVER THE ROAD. I CANNOT TAKE MY HANDS OFF THE WHEEL WITHOUT FEELING LIKE I AM GOING TO CRASH THE VEHICLE. I NOTED THE ISSUES THE DAY AFTER PURCHASE, SENT AN EMAIL TO THE DEALERSHIP SAYING I DIDN'T FEEL SAFE DRIVING WITH MY 6 MONTH OLD IN THE VEHICLE. MY WIFE ALSO COMMENTED AFTER HER FIRST DAY DRIVING IT AND ASKED ME 'WHAT IS WRONG WITH THE STEERING'. SHE ALSO FELT EXTREMELY UNSAFE DRIVING IT. JEEPS REPLY WAS ' WE ARE SORRY YOU REGRET YOUR PURCHASE, BUT THAT'S HOW JEEPS DRIVE'... AND DID NOT OFFER ME A SOLUTION. I ASKED TO BUY MY TRUCK BACK THAT I TRADED AND THEY SAID NO. VEHICLE IS ALL OVER THE ROAD, CONSISTENTLY HAVING TO OVERCORRECT STEERING. WENT TO JEEP FORUMS TO SEE IF OTHERS WERE HAVING THE SAME ISSUE AND APPARENTLY THIS IS A VERY APPARENT PROBLEM AND JEEP DOES NOT OFFER A FIX, TELLING PEOPLE TO REPLACE STOCK PARTS WITH STEERING STABILIZERS AND BRACKETS TO HELP STABILIZE THE RIDE. I AM NOT SPENDING $1000 ON AFTER MARKET PARTS AFTER SPENDING $60,000 ON A VEHICLE. JEEP REFUSED THERE IS AN ISSUE WITH THE VEHICLE, WHICH ARE COMPLAINTS THAT OTHERS HAVE HAD AS WELL. I CURRENTLY HAVE A CASE OPEN WITH FCA AND HOPEFULLY WILL HAVE A REMEDIATION SOON...
Mfg Campaign: 11348418
Recall Date: Aug 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS DRIVING ON THE INTERSTATE AT 70 MPH AND NOTICED MY REAR LOCKER LIGHT ON MY DASH AND SWITCH. THIS SHOULD BE IMPOSSIBLE, I DO NOT HAVE A TAZER AND "FAT FINGERING" THE SWITCH IN 2H WOULD ONLY CAUSE A MESSAGE SAYING YOU MUST BE IN 4L. ANYWAY, I INSTINCTIVELY HIT THE ALL OFF BUTTON AND THE LIGHT STARTED TO FLASH. I HEADED FOR THE NEAREST OFF RAMP. WHEN I SLOWED DOWN, THE LIGHT WENT OFF. I ATTEMPTED TO TURN ON THE LOCKER, AND RECEIVED A MESSAGE ABOUT NEEDING TO BE IN 4L SEEMS LIKE A POTENTIAL SAFETY ISSUE IF ONE OR BOTH OF THE LOCKERS ENGAGE ON THEIR OWN WHILE DRIVING DOWN THE ROAD AT HIGHWAY SPEEDS.
Corrective Action:
I WAS DRIVING ON THE INTERSTATE AT 70 MPH AND NOTICED MY REAR LOCKER LIGHT ON MY DASH AND SWITCH. THIS SHOULD BE IMPOSSIBLE, I DO NOT HAVE A TAZER AND "FAT FINGERING" THE SWITCH IN 2H WOULD ONLY CAUSE A MESSAGE SAYING YOU MUST BE IN 4L. ANYWAY, I INSTINCTIVELY HIT THE ALL OFF BUTTON AND THE LIGHT STARTED TO FLASH. I HEADED FOR THE NEAREST OFF RAMP. WHEN I SLOWED DOWN, THE LIGHT WENT OFF. I ATTEMPTED TO TURN ON THE LOCKER, AND RECEIVED A MESSAGE ABOUT NEEDING TO BE IN 4L SEEMS LIKE A POTENTIAL SAFETY ISSUE IF ONE OR BOTH OF THE LOCKERS ENGAGE ON THEIR OWN WHILE DRIVING DOWN THE ROAD AT HIGHWAY SPEEDS.
Additional Notes:
I WAS DRIVING ON THE INTERSTATE AT 70 MPH AND NOTICED MY REAR LOCKER LIGHT ON MY DASH AND SWITCH. THIS SHOULD BE IMPOSSIBLE, I DO NOT HAVE A TAZER AND "FAT FINGERING" THE SWITCH IN 2H WOULD ONLY CAUSE A MESSAGE SAYING YOU MUST BE IN 4L. ANYWAY, I INSTINCTIVELY HIT THE ALL OFF BUTTON AND THE LIGHT STARTED TO FLASH. I HEADED FOR THE NEAREST OFF RAMP. WHEN I SLOWED DOWN, THE LIGHT WENT OFF. I ATTEMPTED TO TURN ON THE LOCKER, AND RECEIVED A MESSAGE ABOUT NEEDING TO BE IN 4L SEEMS LIKE A POTENTIAL SAFETY ISSUE IF ONE OR BOTH OF THE LOCKERS ENGAGE ON THEIR OWN WHILE DRIVING DOWN THE ROAD AT HIGHWAY SPEEDS.
Mfg Campaign: 11344202
Recall Date: Aug 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
BOUGHT A BEAUTIFUL HYDRO BLUE GLADIATOR ON 7/31/20, TOOK IT ON A SHORT TEST DRIVE AT LOWER SPEEDS AND FELT NORMAL TO DRIVE. 8/1/20 I NOTICED AT FREEWAY SPEEDS THAT STEERING REQUIRED CONSTANT CORRECTION AND LITERALLY LOOKED LIKE I WAS DRIVING DRUNK. THIS IS NOT ACCEPTABLE BEHAVIOR FOR ANY VEHICLE AND IT SEEMS AS MANY OTHER PEOPLE HAVE THIS SAME ISSUE. I'M WRITING THIS FOR DOCUMENTATION PURPOSES. VEHICLE CURRENTLY HAS 180 MILES.
Corrective Action:
BOUGHT A BEAUTIFUL HYDRO BLUE GLADIATOR ON 7/31/20, TOOK IT ON A SHORT TEST DRIVE AT LOWER SPEEDS AND FELT NORMAL TO DRIVE. 8/1/20 I NOTICED AT FREEWAY SPEEDS THAT STEERING REQUIRED CONSTANT CORRECTION AND LITERALLY LOOKED LIKE I WAS DRIVING DRUNK. THIS IS NOT ACCEPTABLE BEHAVIOR FOR ANY VEHICLE AND IT SEEMS AS MANY OTHER PEOPLE HAVE THIS SAME ISSUE. I'M WRITING THIS FOR DOCUMENTATION PURPOSES. VEHICLE CURRENTLY HAS 180 MILES.
Additional Notes:
BOUGHT A BEAUTIFUL HYDRO BLUE GLADIATOR ON 7/31/20, TOOK IT ON A SHORT TEST DRIVE AT LOWER SPEEDS AND FELT NORMAL TO DRIVE. 8/1/20 I NOTICED AT FREEWAY SPEEDS THAT STEERING REQUIRED CONSTANT CORRECTION AND LITERALLY LOOKED LIKE I WAS DRIVING DRUNK. THIS IS NOT ACCEPTABLE BEHAVIOR FOR ANY VEHICLE AND IT SEEMS AS MANY OTHER PEOPLE HAVE THIS SAME ISSUE. I'M WRITING THIS FOR DOCUMENTATION PURPOSES. VEHICLE CURRENTLY HAS 180 MILES.
Mfg Campaign: 11342844
Recall Date: Aug 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
STEERING LOOSE. SEVERAL DEGREES OF 'PLAY' IN STEERING WHEEL. VEHICLE WANDERS ON THE ROADWAY. CONDITION INCREASES AT HIGHWAY SPEED. VEHICLE WAS TAKEN TO DEALERSHIP, WAS CONFIRMED EVERYTHING WAS WITHIN SPEC, AND CONDITION STILL PERSISTS.
Corrective Action:
STEERING LOOSE. SEVERAL DEGREES OF 'PLAY' IN STEERING WHEEL. VEHICLE WANDERS ON THE ROADWAY. CONDITION INCREASES AT HIGHWAY SPEED. VEHICLE WAS TAKEN TO DEALERSHIP, WAS CONFIRMED EVERYTHING WAS WITHIN SPEC, AND CONDITION STILL PERSISTS.
Additional Notes:
STEERING LOOSE. SEVERAL DEGREES OF 'PLAY' IN STEERING WHEEL. VEHICLE WANDERS ON THE ROADWAY. CONDITION INCREASES AT HIGHWAY SPEED. VEHICLE WAS TAKEN TO DEALERSHIP, WAS CONFIRMED EVERYTHING WAS WITHIN SPEC, AND CONDITION STILL PERSISTS.
Mfg Campaign: 11342037
Recall Date: Jul 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
LEASED BRAND NEW GLADIATOR. NOTICED AT SPEEDS ABOVE ~40MPH, VEHICLE WANDERS. THE STEERING FEELS VERY LOOSE, RESULTING IN NEEDING TO ACTIVELY STEER THE VEHICLE JUST TO KEEP IT GOING STRAIGHT (NOT AN ISSUE WITH ALIGNMENT). WHEN ANOTHER VEHICLES PASSES ME, IT PULLS ME TOWARDS THEIR LANE (LIKE WHEN A SEMI PASSES). TOOK IT IN TO DEALER 3 TIMES WITHIN A MONTH OF OWNING IT, WHO SAID IT'S SUPPOSED TO BE LIKE THIS DUE TO THE NEW ELECTRICAL STEERING. THIS PROBLEM IS ALL OVER THE INTERNET AND NEEDS TO BE FIXED. IT IS NOT SAFE.
Corrective Action:
LEASED BRAND NEW GLADIATOR. NOTICED AT SPEEDS ABOVE ~40MPH, VEHICLE WANDERS. THE STEERING FEELS VERY LOOSE, RESULTING IN NEEDING TO ACTIVELY STEER THE VEHICLE JUST TO KEEP IT GOING STRAIGHT (NOT AN ISSUE WITH ALIGNMENT). WHEN ANOTHER VEHICLES PASSES ME, IT PULLS ME TOWARDS THEIR LANE (LIKE WHEN A SEMI PASSES). TOOK IT IN TO DEALER 3 TIMES WITHIN A MONTH OF OWNING IT, WHO SAID IT'S SUPPOSED TO BE LIKE THIS DUE TO THE NEW ELECTRICAL STEERING. THIS PROBLEM IS ALL OVER THE INTERNET AND NEEDS TO BE FIXED. IT IS NOT SAFE.
Additional Notes:
LEASED BRAND NEW GLADIATOR. NOTICED AT SPEEDS ABOVE ~40MPH, VEHICLE WANDERS. THE STEERING FEELS VERY LOOSE, RESULTING IN NEEDING TO ACTIVELY STEER THE VEHICLE JUST TO KEEP IT GOING STRAIGHT (NOT AN ISSUE WITH ALIGNMENT). WHEN ANOTHER VEHICLES PASSES ME, IT PULLS ME TOWARDS THEIR LANE (LIKE WHEN A SEMI PASSES). TOOK IT IN TO DEALER 3 TIMES WITHIN A MONTH OF OWNING IT, WHO SAID IT'S SUPPOSED TO BE LIKE THIS DUE TO THE NEW ELECTRICAL STEERING. THIS PROBLEM IS ALL OVER THE INTERNET AND NEEDS TO BE FIXED. IT IS NOT SAFE.
Mfg Campaign: 11342146
Recall Date: Jul 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE DRIVING OUT OF THE DRIVEWAY . THERE WAS NO IMPACT OR TRAUMA . THE TRUCK IS BRAND NEW , 2 MOS OLD WITH 2,600 MILES ON IT . IT HAS NEVER BEEN DRIVEN OFF ROAD AND THE WINDSHIELD WAS NEVER IMPACTED BY ANY OBJECTS. I WAS DRIVING ~ 1 MILE PER HOUR , TURNING TO GO OUT OF MY DRIVEWAY .
Corrective Action:
THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE DRIVING OUT OF THE DRIVEWAY . THERE WAS NO IMPACT OR TRAUMA . THE TRUCK IS BRAND NEW , 2 MOS OLD WITH 2,600 MILES ON IT . IT HAS NEVER BEEN DRIVEN OFF ROAD AND THE WINDSHIELD WAS NEVER IMPACTED BY ANY OBJECTS. I WAS DRIVING ~ 1 MILE PER HOUR , TURNING TO GO OUT OF MY DRIVEWAY .
Additional Notes:
THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE DRIVING OUT OF THE DRIVEWAY . THERE WAS NO IMPACT OR TRAUMA . THE TRUCK IS BRAND NEW , 2 MOS OLD WITH 2,600 MILES ON IT . IT HAS NEVER BEEN DRIVEN OFF ROAD AND THE WINDSHIELD WAS NEVER IMPACTED BY ANY OBJECTS. I WAS DRIVING ~ 1 MILE PER HOUR , TURNING TO GO OUT OF MY DRIVEWAY .
Mfg Campaign: 11341794
Recall Date: Jul 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
A MONTH AFTER PURCHASING MY 2020 JEEP GLADIATOR OVERLAND I NOTICED HOW BOUNCY IT FELT ON THE ROAD AND WHEN TURNING RIGHT I FELT A GRINDING SOUND. THE JEEP HAS SPENT ALL ITS TIME COMMUTING TO AND FROM WORK ON THE HIGHWAY. I TOOK OFF THE RIGHT FRONT TIRE AND I NOTICED THAT THE SHOCK BRACKET THAT IS WELDED TO THE AXLE WAS COMPLETELY BROKEN OFF AND MAKING CONTACT WITH MY TIRE. UPON FURTHER INSPECTION I NOTICED IT WAS ONLY A LITTLE SPOT WELD THAT HELD THAT WHOLE THING TOGETHER. THE BROKEN SHOCK MOUNT WAS DANGLING AND TEARING THE INSIDE OF MY TIRE. I HAD IT TOWED TO THE DEALERSHIP AND THE EXPLANATION I RECEIVED FROM THE SERVICE DEPARTMENT WAS THAT THE ROBOT MISSED A LOT OF WELDS ON THE FRONT AXLE. IT HAS NOW BEEN A MONTH NOW AND MY JEEP IS STILL SITTING AND AWAITING PARTS. NOT MUCH SUPPORT FROM JEEP, JUST MAKING PAYMENTS ON A CAR I CAN'T DRIVE.
Corrective Action:
A MONTH AFTER PURCHASING MY 2020 JEEP GLADIATOR OVERLAND I NOTICED HOW BOUNCY IT FELT ON THE ROAD AND WHEN TURNING RIGHT I FELT A GRINDING SOUND. THE JEEP HAS SPENT ALL ITS TIME COMMUTING TO AND FROM WORK ON THE HIGHWAY. I TOOK OFF THE RIGHT FRONT TIRE AND I NOTICED THAT THE SHOCK BRACKET THAT IS WELDED TO THE AXLE WAS COMPLETELY BROKEN OFF AND MAKING CONTACT WITH MY TIRE. UPON FURTHER INSPECTION I NOTICED IT WAS ONLY A LITTLE SPOT WELD THAT HELD THAT WHOLE THING TOGETHER. THE BROKEN SHOCK MOUNT WAS DANGLING AND TEARING THE INSIDE OF MY TIRE. I HAD IT TOWED TO THE DEALERSHIP AND THE EXPLANATION I RECEIVED FROM THE SERVICE DEPARTMENT WAS THAT THE ROBOT MISSED A LOT OF WELDS ON THE FRONT AXLE. IT HAS NOW BEEN A MONTH NOW AND MY JEEP IS STILL SITTING AND AWAITING PARTS. NOT MUCH SUPPORT FROM JEEP, JUST MAKING PAYMENTS ON A CAR I CAN'T DRIVE.
Additional Notes:
A MONTH AFTER PURCHASING MY 2020 JEEP GLADIATOR OVERLAND I NOTICED HOW BOUNCY IT FELT ON THE ROAD AND WHEN TURNING RIGHT I FELT A GRINDING SOUND. THE JEEP HAS SPENT ALL ITS TIME COMMUTING TO AND FROM WORK ON THE HIGHWAY. I TOOK OFF THE RIGHT FRONT TIRE AND I NOTICED THAT THE SHOCK BRACKET THAT IS WELDED TO THE AXLE WAS COMPLETELY BROKEN OFF AND MAKING CONTACT WITH MY TIRE. UPON FURTHER INSPECTION I NOTICED IT WAS ONLY A LITTLE SPOT WELD THAT HELD THAT WHOLE THING TOGETHER. THE BROKEN SHOCK MOUNT WAS DANGLING AND TEARING THE INSIDE OF MY TIRE. I HAD IT TOWED TO THE DEALERSHIP AND THE EXPLANATION I RECEIVED FROM THE SERVICE DEPARTMENT WAS THAT THE ROBOT MISSED A LOT OF WELDS ON THE FRONT AXLE. IT HAS NOW BEEN A MONTH NOW AND MY JEEP IS STILL SITTING AND AWAITING PARTS. NOT MUCH SUPPORT FROM JEEP, JUST MAKING PAYMENTS ON A CAR I CAN'T DRIVE.
Mfg Campaign: 11340721
Recall Date: Jul 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
PICKED UP A NEW SPORT S GLADIATOR JUST BEFORE XMAS 2019. DURING INITIAL TEST DRIVES, I WAS EXPECTING SOME DEGREE OF SLOP IN THE STEERING, BUT DURING SUCH A LIMITED TIME, IT WAS NOT EVIDENT EXACTLY HOW BAD IT IS. BETWEEN 35-55 MPH, THIS VEHICLE IS ALMOST UNDRIVEABLE. THE SWAY FROM SIDE TO SIDE (NEEDING CONSTANT CORRECTION) IS BEYOND BELIEF. AT HIGHER SPEEDS, IT GETS LESS UNCONTROLLABLE, BUT I USUALLY DRIVE IT LOCALLY, AND IT'S TRULY TERRIFYING. ON FURTHER INVESTIGATION, IT APPEARS THIS IS A COMMON FEATURE ON ALMOST EVERY GLADIATOR, TO THE POINT THAT A COMPANY HAS DEVELOPED AND SELLS A $250 PART TO REDUCE THIS DEATH-SWAY. THE ISSUE IS THE STEERING BOX BEING BOLTED TO THE FRAME (WHICH FLEXES UNDER NORMAL USE) ALONG WITH A SUB-PAR ANTI-SWAY DAMPENER AND FACTORY-CALLIBRATED STEERING BOX, WHICH HS WAY TO MUCH PLAY (BUT CAN BE ADJUSTED). IN MY OPINION, THIS ISSUE IS GROUNDS FOR A RECALL IMMEDIATELY BEFORE PEOPLE GET KILLED. IT'S THAT DANGEROUS THAT I REFUSE TO DRIVE THE VEHICLE OVER ANY DISTANCES OTHER THAN TO MY LOCAL STORE. IT IS NOW BACK AT THE DEALERSHIP, AND THEY HAVE STATED THEY CANNOT MAKE ANY ADJUSTMENTS TO REMEDY THE SITUATION OR ADD THE SYNERGY ADAPTER WHICH RESOLVES THE ISSUE BECAUSE FIAT-CHRYSLER HAVE NOT ADMITTED THERE IS A PROBLEM AND THE NHTSA HASN'T FORCED THEM TO RESOLVE THIS. MY HOPE IS THAT SOMEONE DOESNT GET KILLED BEFORE THIS GETS RESOLVED - BUT WE ALL KNOW HOW THAT'S GOING TO GO....
Corrective Action:
PICKED UP A NEW SPORT S GLADIATOR JUST BEFORE XMAS 2019. DURING INITIAL TEST DRIVES, I WAS EXPECTING SOME DEGREE OF SLOP IN THE STEERING, BUT DURING SUCH A LIMITED TIME, IT WAS NOT EVIDENT EXACTLY HOW BAD IT IS. BETWEEN 35-55 MPH, THIS VEHICLE IS ALMOST UNDRIVEABLE. THE SWAY FROM SIDE TO SIDE (NEEDING CONSTANT CORRECTION) IS BEYOND BELIEF. AT HIGHER SPEEDS, IT GETS LESS UNCONTROLLABLE, BUT I USUALLY DRIVE IT LOCALLY, AND IT'S TRULY TERRIFYING. ON FURTHER INVESTIGATION, IT APPEARS THIS IS A COMMON FEATURE ON ALMOST EVERY GLADIATOR, TO THE POINT THAT A COMPANY HAS DEVELOPED AND SELLS A $250 PART TO REDUCE THIS DEATH-SWAY. THE ISSUE IS THE STEERING BOX BEING BOLTED TO THE FRAME (WHICH FLEXES UNDER NORMAL USE) ALONG WITH A SUB-PAR ANTI-SWAY DAMPENER AND FACTORY-CALLIBRATED STEERING BOX, WHICH HS WAY TO MUCH PLAY (BUT CAN BE ADJUSTED). IN MY OPINION, THIS ISSUE IS GROUNDS FOR A RECALL IMMEDIATELY BEFORE PEOPLE GET KILLED. IT'S THAT DANGEROUS THAT I REFUSE TO DRIVE THE VEHICLE OVER ANY DISTANCES OTHER THAN TO MY LOCAL STORE. IT IS NOW BACK AT THE DEALERSHIP, AND THEY HAVE STATED THEY CANNOT MAKE ANY ADJUSTMENTS TO REMEDY THE SITUATION OR ADD THE SYNERGY ADAPTER WHICH RESOLVES THE ISSUE BECAUSE FIAT-CHRYSLER HAVE NOT ADMITTED THERE IS A PROBLEM AND THE NHTSA HASN'T FORCED THEM TO RESOLVE THIS. MY HOPE IS THAT SOMEONE DOESNT GET KILLED BEFORE THIS GETS RESOLVED - BUT WE ALL KNOW HOW THAT'S GOING TO GO....
Additional Notes:
PICKED UP A NEW SPORT S GLADIATOR JUST BEFORE XMAS 2019. DURING INITIAL TEST DRIVES, I WAS EXPECTING SOME DEGREE OF SLOP IN THE STEERING, BUT DURING SUCH A LIMITED TIME, IT WAS NOT EVIDENT EXACTLY HOW BAD IT IS. BETWEEN 35-55 MPH, THIS VEHICLE IS ALMOST UNDRIVEABLE. THE SWAY FROM SIDE TO SIDE (NEEDING CONSTANT CORRECTION) IS BEYOND BELIEF. AT HIGHER SPEEDS, IT GETS LESS UNCONTROLLABLE, BUT I USUALLY DRIVE IT LOCALLY, AND IT'S TRULY TERRIFYING. ON FURTHER INVESTIGATION, IT APPEARS THIS IS A COMMON FEATURE ON ALMOST EVERY GLADIATOR, TO THE POINT THAT A COMPANY HAS DEVELOPED AND SELLS A $250 PART TO REDUCE THIS DEATH-SWAY. THE ISSUE IS THE STEERING BOX BEING BOLTED TO THE FRAME (WHICH FLEXES UNDER NORMAL USE) ALONG WITH A SUB-PAR ANTI-SWAY DAMPENER AND FACTORY-CALLIBRATED STEERING BOX, WHICH HS WAY TO MUCH PLAY (BUT CAN BE ADJUSTED). IN MY OPINION, THIS ISSUE IS GROUNDS FOR A RECALL IMMEDIATELY BEFORE PEOPLE GET KILLED. IT'S THAT DANGEROUS THAT I REFUSE TO DRIVE THE VEHICLE OVER ANY DISTANCES OTHER THAN TO MY LOCAL STORE. IT IS NOW BACK AT THE DEALERSHIP, AND THEY HAVE STATED THEY CANNOT MAKE ANY ADJUSTMENTS TO REMEDY THE SITUATION OR ADD THE SYNERGY ADAPTER WHICH RESOLVES THE ISSUE BECAUSE FIAT-CHRYSLER HAVE NOT ADMITTED THERE IS A PROBLEM AND THE NHTSA HASN'T FORCED THEM TO RESOLVE THIS. MY HOPE IS THAT SOMEONE DOESNT GET KILLED BEFORE THIS GETS RESOLVED - BUT WE ALL KNOW HOW THAT'S GOING TO GO....
Mfg Campaign: 11340478
Recall Date: Jul 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
JEEP WANDERS ALL OVER THE ROAD WITH VERY LITTLE STEERING PLAY IN THE WHEEL. IT DOES NOT MATTER IF YOU ARE GOING 40 OR 80MPH, IT WANDERS. MY WIFE DROVE IT THE OTHER DAY AND SAID SHE FELT LIKE EVERYONE WOULD THINK SHE WAS DRUNK. I TOOK THIS INTO THE DEALER TO HAVE IT CHECKED AND THEY SAID IT WAS WITHING MANUFACTURERS SPEC. ALL STEERING AND SUSPENSION COMPONENTS WERE TIGHT ACCORDING TO THEIR DIAGNOSIS. THEY DID NOT SEE AN ISSUE AND THIS WANDERING WAS NORMAL. IT IS ALMOST IMPOSSIBLE TO KEEP IT ON THE ROAD WITH GUSTY WINDS AT 60MPH. WE ALSO HAVE EXPERIENCED AN AC RELATED ISSUE WHERE THE AC WILL BE BLOWING COLD, THEN START TO SMELL A WARM MUSTY SMELL AND HEAT WILL BILLOW OUT FROM UNDER THE DASH ON BOTH DRIVERS AND PASSENGER FEET. OPENING UP THE GLOVEBOX SEEMS TO ALLOW THE HEAT TO POUR OUT AND THEN THE JEEP WILL RETURN TO NORMAL COMFORT COOLING. DOES NOT MATTER IF THE VEHICLE IS ON AC, AUTO AC OR RECICULATION. VERY NOTICEABLE WHEN DRIVING LONG TRIPS FOR SEVERAL HOURS. SPEED DOES NOT MATTER, BUT APPEARS TO HAPPEN MORE WHEN DRIVEN FOR SEVERAL HOURS.
Corrective Action:
JEEP WANDERS ALL OVER THE ROAD WITH VERY LITTLE STEERING PLAY IN THE WHEEL. IT DOES NOT MATTER IF YOU ARE GOING 40 OR 80MPH, IT WANDERS. MY WIFE DROVE IT THE OTHER DAY AND SAID SHE FELT LIKE EVERYONE WOULD THINK SHE WAS DRUNK. I TOOK THIS INTO THE DEALER TO HAVE IT CHECKED AND THEY SAID IT WAS WITHING MANUFACTURERS SPEC. ALL STEERING AND SUSPENSION COMPONENTS WERE TIGHT ACCORDING TO THEIR DIAGNOSIS. THEY DID NOT SEE AN ISSUE AND THIS WANDERING WAS NORMAL. IT IS ALMOST IMPOSSIBLE TO KEEP IT ON THE ROAD WITH GUSTY WINDS AT 60MPH. WE ALSO HAVE EXPERIENCED AN AC RELATED ISSUE WHERE THE AC WILL BE BLOWING COLD, THEN START TO SMELL A WARM MUSTY SMELL AND HEAT WILL BILLOW OUT FROM UNDER THE DASH ON BOTH DRIVERS AND PASSENGER FEET. OPENING UP THE GLOVEBOX SEEMS TO ALLOW THE HEAT TO POUR OUT AND THEN THE JEEP WILL RETURN TO NORMAL COMFORT COOLING. DOES NOT MATTER IF THE VEHICLE IS ON AC, AUTO AC OR RECICULATION. VERY NOTICEABLE WHEN DRIVING LONG TRIPS FOR SEVERAL HOURS. SPEED DOES NOT MATTER, BUT APPEARS TO HAPPEN MORE WHEN DRIVEN FOR SEVERAL HOURS.
Additional Notes:
JEEP WANDERS ALL OVER THE ROAD WITH VERY LITTLE STEERING PLAY IN THE WHEEL. IT DOES NOT MATTER IF YOU ARE GOING 40 OR 80MPH, IT WANDERS. MY WIFE DROVE IT THE OTHER DAY AND SAID SHE FELT LIKE EVERYONE WOULD THINK SHE WAS DRUNK. I TOOK THIS INTO THE DEALER TO HAVE IT CHECKED AND THEY SAID IT WAS WITHING MANUFACTURERS SPEC. ALL STEERING AND SUSPENSION COMPONENTS WERE TIGHT ACCORDING TO THEIR DIAGNOSIS. THEY DID NOT SEE AN ISSUE AND THIS WANDERING WAS NORMAL. IT IS ALMOST IMPOSSIBLE TO KEEP IT ON THE ROAD WITH GUSTY WINDS AT 60MPH. WE ALSO HAVE EXPERIENCED AN AC RELATED ISSUE WHERE THE AC WILL BE BLOWING COLD, THEN START TO SMELL A WARM MUSTY SMELL AND HEAT WILL BILLOW OUT FROM UNDER THE DASH ON BOTH DRIVERS AND PASSENGER FEET. OPENING UP THE GLOVEBOX SEEMS TO ALLOW THE HEAT TO POUR OUT AND THEN THE JEEP WILL RETURN TO NORMAL COMFORT COOLING. DOES NOT MATTER IF THE VEHICLE IS ON AC, AUTO AC OR RECICULATION. VERY NOTICEABLE WHEN DRIVING LONG TRIPS FOR SEVERAL HOURS. SPEED DOES NOT MATTER, BUT APPEARS TO HAPPEN MORE WHEN DRIVEN FOR SEVERAL HOURS.
Mfg Campaign: 11339632
Recall Date: Jul 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
JEEP WANDERS ALL OVER THE ROAD WITH VERY LITTLE STEERING PLAY IN THE WHEEL. IT DOES NOT MATTER IF YOU ARE GOING 40 OR 80MPH, IT WANDERS. MY WIFE DROVE IT THE OTHER DAY AND SAID SHE FELT LIKE EVERYONE WOULD THINK SHE WAS DRUNK. I TOOK THIS INTO THE DEALER TO HAVE IT CHECKED AND THEY SAID IT WAS WITHING MANUFACTURERS SPEC. ALL STEERING AND SUSPENSION COMPONENTS WERE TIGHT ACCORDING TO THEIR DIAGNOSIS. THEY DID NOT SEE AN ISSUE AND THIS WANDERING WAS NORMAL. IT IS ALMOST IMPOSSIBLE TO KEEP IT ON THE ROAD WITH GUSTY WINDS AT 60MPH. WE ALSO HAVE EXPERIENCED AN AC RELATED ISSUE WHERE THE AC WILL BE BLOWING COLD, THEN START TO SMELL A WARM MUSTY SMELL AND HEAT WILL BILLOW OUT FROM UNDER THE DASH ON BOTH DRIVERS AND PASSENGER FEET. OPENING UP THE GLOVEBOX SEEMS TO ALLOW THE HEAT TO POUR OUT AND THEN THE JEEP WILL RETURN TO NORMAL COMFORT COOLING. DOES NOT MATTER IF THE VEHICLE IS ON AC, AUTO AC OR RECICULATION. VERY NOTICEABLE WHEN DRIVING LONG TRIPS FOR SEVERAL HOURS. SPEED DOES NOT MATTER, BUT APPEARS TO HAPPEN MORE WHEN DRIVEN FOR SEVERAL HOURS.
Corrective Action:
JEEP WANDERS ALL OVER THE ROAD WITH VERY LITTLE STEERING PLAY IN THE WHEEL. IT DOES NOT MATTER IF YOU ARE GOING 40 OR 80MPH, IT WANDERS. MY WIFE DROVE IT THE OTHER DAY AND SAID SHE FELT LIKE EVERYONE WOULD THINK SHE WAS DRUNK. I TOOK THIS INTO THE DEALER TO HAVE IT CHECKED AND THEY SAID IT WAS WITHING MANUFACTURERS SPEC. ALL STEERING AND SUSPENSION COMPONENTS WERE TIGHT ACCORDING TO THEIR DIAGNOSIS. THEY DID NOT SEE AN ISSUE AND THIS WANDERING WAS NORMAL. IT IS ALMOST IMPOSSIBLE TO KEEP IT ON THE ROAD WITH GUSTY WINDS AT 60MPH. WE ALSO HAVE EXPERIENCED AN AC RELATED ISSUE WHERE THE AC WILL BE BLOWING COLD, THEN START TO SMELL A WARM MUSTY SMELL AND HEAT WILL BILLOW OUT FROM UNDER THE DASH ON BOTH DRIVERS AND PASSENGER FEET. OPENING UP THE GLOVEBOX SEEMS TO ALLOW THE HEAT TO POUR OUT AND THEN THE JEEP WILL RETURN TO NORMAL COMFORT COOLING. DOES NOT MATTER IF THE VEHICLE IS ON AC, AUTO AC OR RECICULATION. VERY NOTICEABLE WHEN DRIVING LONG TRIPS FOR SEVERAL HOURS. SPEED DOES NOT MATTER, BUT APPEARS TO HAPPEN MORE WHEN DRIVEN FOR SEVERAL HOURS.
Additional Notes:
JEEP WANDERS ALL OVER THE ROAD WITH VERY LITTLE STEERING PLAY IN THE WHEEL. IT DOES NOT MATTER IF YOU ARE GOING 40 OR 80MPH, IT WANDERS. MY WIFE DROVE IT THE OTHER DAY AND SAID SHE FELT LIKE EVERYONE WOULD THINK SHE WAS DRUNK. I TOOK THIS INTO THE DEALER TO HAVE IT CHECKED AND THEY SAID IT WAS WITHING MANUFACTURERS SPEC. ALL STEERING AND SUSPENSION COMPONENTS WERE TIGHT ACCORDING TO THEIR DIAGNOSIS. THEY DID NOT SEE AN ISSUE AND THIS WANDERING WAS NORMAL. IT IS ALMOST IMPOSSIBLE TO KEEP IT ON THE ROAD WITH GUSTY WINDS AT 60MPH. WE ALSO HAVE EXPERIENCED AN AC RELATED ISSUE WHERE THE AC WILL BE BLOWING COLD, THEN START TO SMELL A WARM MUSTY SMELL AND HEAT WILL BILLOW OUT FROM UNDER THE DASH ON BOTH DRIVERS AND PASSENGER FEET. OPENING UP THE GLOVEBOX SEEMS TO ALLOW THE HEAT TO POUR OUT AND THEN THE JEEP WILL RETURN TO NORMAL COMFORT COOLING. DOES NOT MATTER IF THE VEHICLE IS ON AC, AUTO AC OR RECICULATION. VERY NOTICEABLE WHEN DRIVING LONG TRIPS FOR SEVERAL HOURS. SPEED DOES NOT MATTER, BUT APPEARS TO HAPPEN MORE WHEN DRIVEN FOR SEVERAL HOURS.
Mfg Campaign: 11339632
Recall Date: Jul 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I HAVE HAD JEEPS SINCE 1974 AND I AM A CHRYSLER RETIREE AND THIS NEW GLADIATOR IS NEARLY IMPOSSIBLE TO HOLD STRAIGHT ON THE ROAD..THE STEERING IS SO LOOSE IT WANDER SIDE TO SIDE..ON A NARROW 4 LANE IT IS WHITE KNUCKLE DRIVING..IT SCARES ME TO GO FAR IN IT..
Corrective Action:
I HAVE HAD JEEPS SINCE 1974 AND I AM A CHRYSLER RETIREE AND THIS NEW GLADIATOR IS NEARLY IMPOSSIBLE TO HOLD STRAIGHT ON THE ROAD..THE STEERING IS SO LOOSE IT WANDER SIDE TO SIDE..ON A NARROW 4 LANE IT IS WHITE KNUCKLE DRIVING..IT SCARES ME TO GO FAR IN IT..
Additional Notes:
I HAVE HAD JEEPS SINCE 1974 AND I AM A CHRYSLER RETIREE AND THIS NEW GLADIATOR IS NEARLY IMPOSSIBLE TO HOLD STRAIGHT ON THE ROAD..THE STEERING IS SO LOOSE IT WANDER SIDE TO SIDE..ON A NARROW 4 LANE IT IS WHITE KNUCKLE DRIVING..IT SCARES ME TO GO FAR IN IT..
Mfg Campaign: 11338946
Recall Date: Jul 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
VEHICLE WANDERS IN LANE FROM RIGHT TO LEFT. HARD TO MAINTAIN A STRAIGHT LINE. IF THE WIND IS BLOWING OR GUSTY, THE VEHICLE WILL DART FROM ONE SIDE OF LANE TO THE OTHER. DANGEROUS TO DRIVE. I THINK THERE IS SOMETHING WRONG WITH THE STEERING BOX. YOU CAN MOVE THE STEERING WHEEL FROM ABOUT 10:00 TO 1:00 AND THE STEERING TIRES WILL NOT MOVE.
Corrective Action:
VEHICLE WANDERS IN LANE FROM RIGHT TO LEFT. HARD TO MAINTAIN A STRAIGHT LINE. IF THE WIND IS BLOWING OR GUSTY, THE VEHICLE WILL DART FROM ONE SIDE OF LANE TO THE OTHER. DANGEROUS TO DRIVE. I THINK THERE IS SOMETHING WRONG WITH THE STEERING BOX. YOU CAN MOVE THE STEERING WHEEL FROM ABOUT 10:00 TO 1:00 AND THE STEERING TIRES WILL NOT MOVE.
Additional Notes:
VEHICLE WANDERS IN LANE FROM RIGHT TO LEFT. HARD TO MAINTAIN A STRAIGHT LINE. IF THE WIND IS BLOWING OR GUSTY, THE VEHICLE WILL DART FROM ONE SIDE OF LANE TO THE OTHER. DANGEROUS TO DRIVE. I THINK THERE IS SOMETHING WRONG WITH THE STEERING BOX. YOU CAN MOVE THE STEERING WHEEL FROM ABOUT 10:00 TO 1:00 AND THE STEERING TIRES WILL NOT MOVE.
Mfg Campaign: 11338956
Recall Date: Jul 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TRUCK WANDERS ON HIGHWAY. STEERING HAS PLAY IN IT THAT IS BASICALLY A DEAD SPOT ROUGHLY 2 INCHES EACH WAY FROM CENTER. RETURNED TO DEALER WHO STATED IT WAS OUT OF ALIGNMENT. ISSUE PERSISTED AND RETURNED AGAIN THE FOLLOWING WEEK. THIS TIME IT WAS REPORTED THAT TIE ROD ENDS WERE BAD AND TECH SAID IT WAS NOT RECOMMENDED TO BE DRIVEN. AFTER TIE ROD REPLACEMENT IT WAS DRIVEN WITH SERVICE MANAGER AND ISSUE PERSISTS. SERVICE MANAGER UNSURE WHAT THE ISSUE IS BUT ADMITTED TO ME THAT THERE IS PLAY IN THE STEERING. WE DROVE A COMPARATIVE NEW FROM THE LOT AND THE ISSUE WAS SLIGHTLY WORSE ON IT. STILL WAITING, NOW SIX CALENDAR DAYS, FOR RESPONSE FROM SERVICE MANAGER ABOUT NEXT STEPS. THE VEHICLE IS NOT ABLE TO BE SAFELY DRIVEN ABOVE 45-50MPH. TRUCK WAS PURCHASED WITH ROUGHLY 400 MILES ON IT. NOW HAS 1400, 400 OF WHICH HAVE BEEN ACCUMULATED FROM THE 100 MILE ROUND TRIPS TO THE DEALERSHIP.
Corrective Action:
TRUCK WANDERS ON HIGHWAY. STEERING HAS PLAY IN IT THAT IS BASICALLY A DEAD SPOT ROUGHLY 2 INCHES EACH WAY FROM CENTER. RETURNED TO DEALER WHO STATED IT WAS OUT OF ALIGNMENT. ISSUE PERSISTED AND RETURNED AGAIN THE FOLLOWING WEEK. THIS TIME IT WAS REPORTED THAT TIE ROD ENDS WERE BAD AND TECH SAID IT WAS NOT RECOMMENDED TO BE DRIVEN. AFTER TIE ROD REPLACEMENT IT WAS DRIVEN WITH SERVICE MANAGER AND ISSUE PERSISTS. SERVICE MANAGER UNSURE WHAT THE ISSUE IS BUT ADMITTED TO ME THAT THERE IS PLAY IN THE STEERING. WE DROVE A COMPARATIVE NEW FROM THE LOT AND THE ISSUE WAS SLIGHTLY WORSE ON IT. STILL WAITING, NOW SIX CALENDAR DAYS, FOR RESPONSE FROM SERVICE MANAGER ABOUT NEXT STEPS. THE VEHICLE IS NOT ABLE TO BE SAFELY DRIVEN ABOVE 45-50MPH. TRUCK WAS PURCHASED WITH ROUGHLY 400 MILES ON IT. NOW HAS 1400, 400 OF WHICH HAVE BEEN ACCUMULATED FROM THE 100 MILE ROUND TRIPS TO THE DEALERSHIP.
Additional Notes:
TRUCK WANDERS ON HIGHWAY. STEERING HAS PLAY IN IT THAT IS BASICALLY A DEAD SPOT ROUGHLY 2 INCHES EACH WAY FROM CENTER. RETURNED TO DEALER WHO STATED IT WAS OUT OF ALIGNMENT. ISSUE PERSISTED AND RETURNED AGAIN THE FOLLOWING WEEK. THIS TIME IT WAS REPORTED THAT TIE ROD ENDS WERE BAD AND TECH SAID IT WAS NOT RECOMMENDED TO BE DRIVEN. AFTER TIE ROD REPLACEMENT IT WAS DRIVEN WITH SERVICE MANAGER AND ISSUE PERSISTS. SERVICE MANAGER UNSURE WHAT THE ISSUE IS BUT ADMITTED TO ME THAT THERE IS PLAY IN THE STEERING. WE DROVE A COMPARATIVE NEW FROM THE LOT AND THE ISSUE WAS SLIGHTLY WORSE ON IT. STILL WAITING, NOW SIX CALENDAR DAYS, FOR RESPONSE FROM SERVICE MANAGER ABOUT NEXT STEPS. THE VEHICLE IS NOT ABLE TO BE SAFELY DRIVEN ABOVE 45-50MPH. TRUCK WAS PURCHASED WITH ROUGHLY 400 MILES ON IT. NOW HAS 1400, 400 OF WHICH HAVE BEEN ACCUMULATED FROM THE 100 MILE ROUND TRIPS TO THE DEALERSHIP.
Mfg Campaign: 11338020
Recall Date: Jul 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I PURCHASED A NEW JEEP GLADIATOR RUBICON AND TOOK IT FOR A HUNDRED MILE TRIP ON THE HIGHWAY TO VISIT A RELATIVE. AT HIGHWAY SPEEDS AROUND 70 MILES PER HOUR, THE TRUCK NEEDS CONSTANT ATTENTION AND ADJUSTMENT TO STAY IN THE LANE. WHEN YOU CORRECT TO THE CENTER OF THE LANE, IT WANDERS TO THE SIDE, THEN YOU CORRECT AGAIN, AND IT WANDERS TO THE OTHER SIDE. THE NEXT DAY I DROVE THE A HUNDRED MILES ON THE HIGHWAY BACK HOME AND IT REPEATED. I COULD NOT DRIVE THE TRUCK ONE HANDED AS IT CONSTANTLY NEEDED CORRECTION. I'VE HAD PREVIOUS JEEPS, BRONCOS, LAND CRUISERS, AND 4 WHEEL DRIVE VEHICLES. THIS IS NOT NORMAL AND IS A SAFETY PROBLEM. IT IS SCARY TO DRIVE WHEN A SEMI TRUCK IS NEXT TO YOU AS THE JEEP IS DIFFICULT TO KEEP IN A STRAIGHT LINE. DRIVING THE VEHICLE WEARS YOU OUT, FROM CONSTANTLY STEERING BACK AND FORTH TO CORRECT. I'VE RESEARCHED THE ISSUE ON-LINE AND THIS ISSUE IS WELL KNOWN IN THE JEEP COMMUNITY. THERE IS A JEEP GLADIATOR FORUM WHERE THERE ARE NUMEROUS COMPLAINTS. AT LEAST THREE AFTERMARKET COMPANIES ARE MAKING PRODUCTS TO CORRECT THE PROBLEM. IT APPEARS THAT THE STEERING BOX FLEXES WHERE IT CONNECTS TO THE FRAME. THERE ARE MULTIPLE VIDEOS ON LINE SHOWING THE STEERING BOX FLEX WHEN THE STEERING WHEEL IS TURNED. WHEN YOU TURN THE STEERING WHEEL WITH THE TIRE ON THE GROUND, THE STEERING BOX TWISTS A LITTLE CAUSING THE WANDERING VEHICLE AT SPEED. PEOPLE THAT PURCHASE THE AFTERMARKET BRACKET/BRACE FOR THE STEERING BOX SAY IT CORRECTS THE PROBLEM. MY TRUCK IS CURRENTLY AT THE DEALER WITH 300 MILES ON IT, AND THEY SAY THEY CAN NOT SEE A PROBLEM WITH THE VEHICLE. SINCE THIS IS A NEW MODEL, I SUSPECT THAT THE MANUFACTURER WILL NOT CORRECT THE PROBLEM UNTIL THERE ARE WRECKS OR RECALLS DUE TO THE STEERING. PLEASE ASK THE MANUFACTURER TO CORRECT THIS DANGEROUS PROBLEM. *TR
Corrective Action:
I PURCHASED A NEW JEEP GLADIATOR RUBICON AND TOOK IT FOR A HUNDRED MILE TRIP ON THE HIGHWAY TO VISIT A RELATIVE. AT HIGHWAY SPEEDS AROUND 70 MILES PER HOUR, THE TRUCK NEEDS CONSTANT ATTENTION AND ADJUSTMENT TO STAY IN THE LANE. WHEN YOU CORRECT TO THE CENTER OF THE LANE, IT WANDERS TO THE SIDE, THEN YOU CORRECT AGAIN, AND IT WANDERS TO THE OTHER SIDE. THE NEXT DAY I DROVE THE A HUNDRED MILES ON THE HIGHWAY BACK HOME AND IT REPEATED. I COULD NOT DRIVE THE TRUCK ONE HANDED AS IT CONSTANTLY NEEDED CORRECTION. I'VE HAD PREVIOUS JEEPS, BRONCOS, LAND CRUISERS, AND 4 WHEEL DRIVE VEHICLES. THIS IS NOT NORMAL AND IS A SAFETY PROBLEM. IT IS SCARY TO DRIVE WHEN A SEMI TRUCK IS NEXT TO YOU AS THE JEEP IS DIFFICULT TO KEEP IN A STRAIGHT LINE. DRIVING THE VEHICLE WEARS YOU OUT, FROM CONSTANTLY STEERING BACK AND FORTH TO CORRECT. I'VE RESEARCHED THE ISSUE ON-LINE AND THIS ISSUE IS WELL KNOWN IN THE JEEP COMMUNITY. THERE IS A JEEP GLADIATOR FORUM WHERE THERE ARE NUMEROUS COMPLAINTS. AT LEAST THREE AFTERMARKET COMPANIES ARE MAKING PRODUCTS TO CORRECT THE PROBLEM. IT APPEARS THAT THE STEERING BOX FLEXES WHERE IT CONNECTS TO THE FRAME. THERE ARE MULTIPLE VIDEOS ON LINE SHOWING THE STEERING BOX FLEX WHEN THE STEERING WHEEL IS TURNED. WHEN YOU TURN THE STEERING WHEEL WITH THE TIRE ON THE GROUND, THE STEERING BOX TWISTS A LITTLE CAUSING THE WANDERING VEHICLE AT SPEED. PEOPLE THAT PURCHASE THE AFTERMARKET BRACKET/BRACE FOR THE STEERING BOX SAY IT CORRECTS THE PROBLEM. MY TRUCK IS CURRENTLY AT THE DEALER WITH 300 MILES ON IT, AND THEY SAY THEY CAN NOT SEE A PROBLEM WITH THE VEHICLE. SINCE THIS IS A NEW MODEL, I SUSPECT THAT THE MANUFACTURER WILL NOT CORRECT THE PROBLEM UNTIL THERE ARE WRECKS OR RECALLS DUE TO THE STEERING. PLEASE ASK THE MANUFACTURER TO CORRECT THIS DANGEROUS PROBLEM. *TR
Additional Notes:
I PURCHASED A NEW JEEP GLADIATOR RUBICON AND TOOK IT FOR A HUNDRED MILE TRIP ON THE HIGHWAY TO VISIT A RELATIVE. AT HIGHWAY SPEEDS AROUND 70 MILES PER HOUR, THE TRUCK NEEDS CONSTANT ATTENTION AND ADJUSTMENT TO STAY IN THE LANE. WHEN YOU CORRECT TO THE CENTER OF THE LANE, IT WANDERS TO THE SIDE, THEN YOU CORRECT AGAIN, AND IT WANDERS TO THE OTHER SIDE. THE NEXT DAY I DROVE THE A HUNDRED MILES ON THE HIGHWAY BACK HOME AND IT REPEATED. I COULD NOT DRIVE THE TRUCK ONE HANDED AS IT CONSTANTLY NEEDED CORRECTION. I'VE HAD PREVIOUS JEEPS, BRONCOS, LAND CRUISERS, AND 4 WHEEL DRIVE VEHICLES. THIS IS NOT NORMAL AND IS A SAFETY PROBLEM. IT IS SCARY TO DRIVE WHEN A SEMI TRUCK IS NEXT TO YOU AS THE JEEP IS DIFFICULT TO KEEP IN A STRAIGHT LINE. DRIVING THE VEHICLE WEARS YOU OUT, FROM CONSTANTLY STEERING BACK AND FORTH TO CORRECT. I'VE RESEARCHED THE ISSUE ON-LINE AND THIS ISSUE IS WELL KNOWN IN THE JEEP COMMUNITY. THERE IS A JEEP GLADIATOR FORUM WHERE THERE ARE NUMEROUS COMPLAINTS. AT LEAST THREE AFTERMARKET COMPANIES ARE MAKING PRODUCTS TO CORRECT THE PROBLEM. IT APPEARS THAT THE STEERING BOX FLEXES WHERE IT CONNECTS TO THE FRAME. THERE ARE MULTIPLE VIDEOS ON LINE SHOWING THE STEERING BOX FLEX WHEN THE STEERING WHEEL IS TURNED. WHEN YOU TURN THE STEERING WHEEL WITH THE TIRE ON THE GROUND, THE STEERING BOX TWISTS A LITTLE CAUSING THE WANDERING VEHICLE AT SPEED. PEOPLE THAT PURCHASE THE AFTERMARKET BRACKET/BRACE FOR THE STEERING BOX SAY IT CORRECTS THE PROBLEM. MY TRUCK IS CURRENTLY AT THE DEALER WITH 300 MILES ON IT, AND THEY SAY THEY CAN NOT SEE A PROBLEM WITH THE VEHICLE. SINCE THIS IS A NEW MODEL, I SUSPECT THAT THE MANUFACTURER WILL NOT CORRECT THE PROBLEM UNTIL THERE ARE WRECKS OR RECALLS DUE TO THE STEERING. PLEASE ASK THE MANUFACTURER TO CORRECT THIS DANGEROUS PROBLEM. *TR
Mfg Campaign: 11331675
Recall Date: Jun 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WANDERING STEERING AT HIGHWAY & FREEWAY SPEEDS IS UNSETTLING AND UNSAFE. I DROVE HOME FROM THE DEALERSHIP 40 MILES AND THOUGHT THE WIND MUST BE CAUSING THE TRUCK TO DART ALL OVER THE FREEWAY. I DROVE ON THE STREET THE NEXT WEEK, NOT NEARLY AS NOTICEABLE AND WITH THE CROWN ON THE SURFACE STREETS IT'S HARDER TO FEEL. THE NEXT WEEK, A 70 MILE TRIP SOUTH WAS EXHAUSTING. I THOUGHT SOMETHING MIGHT BE BROKEN. BUMPING THE RUMBLE STRIP ON THE FOG LINE AND THE BOTTS DOTS IN THE LANE LINE WAS THE NORM THE WHOLE TRIP ON THE FREEWAY. THE AMOUNT OF TAKE-UP IN THE STEERING IS AN ARC OF 10 DEGREES OR MORE WHEN PARKED AND ENGINE OFF - THAT'S STEERING BOX SLOP. AN URGENT TURN ISN'T POSSIBLE, AND TURNING WHILE BRAKING IS SKETCHY AT BEST. THE DEALERSHIP I BOUGHT MY TRUCK FROM FORGOT MY NAME AS SOON AS WE DROVE OFF THE LOT - FINE, I GET IT. DON'T LIE TO ME AND TELL ME THAT SCARY STEERING IS NORMAL, DRIVE A RAM 1500 AND YOU WON'T SEE ANYTHING LIKE THIS. GETTING PUSHED OFF BY THE SERVICE MANAGER ON A SAFETY ISSUE IS WRONG. I TOOK OUR TRUCK TO AN INDEPENDENT SUSPENSION SPECIALTY SHOP AND THEY SAID THERE IS NOT ENOUGH CASTER IN THE FACTORY GEOMETRY, WHICH THE FACTORY TRIES TO MASK WITH TOO MUCH TOE IN. THEY MEASURED EVERYTHING, SAID IT WAS IN FACTORY SPEC. THE DEAD SPOT IN THE STEERING BOX IS EXACERBATING THE POORLY ENGINEERED FRONT AXLE PROBLEM (LACK OF CASTER). I HAVE A 93 WRANGLER THAT HAS MORE PURPOSEFUL STEERING, THAT'S JUST NOT RIGHT. WHEN STEERING ENGINEERING FIXES ARE ALREADY AVAILABLE IN THE AFTER MARKET, AND FCA HAS ALREADY IMPROVED THE 2020 JL WRANGLER STEERING FROM THE FACTORY (SEE MEDIA/PRESS ARTICLES), THEY KNOW THEY HAVE A PROBLEM. PLEASE MAKE FCA FIX THIS SAFETY ISSUE.
Corrective Action:
WANDERING STEERING AT HIGHWAY & FREEWAY SPEEDS IS UNSETTLING AND UNSAFE. I DROVE HOME FROM THE DEALERSHIP 40 MILES AND THOUGHT THE WIND MUST BE CAUSING THE TRUCK TO DART ALL OVER THE FREEWAY. I DROVE ON THE STREET THE NEXT WEEK, NOT NEARLY AS NOTICEABLE AND WITH THE CROWN ON THE SURFACE STREETS IT'S HARDER TO FEEL. THE NEXT WEEK, A 70 MILE TRIP SOUTH WAS EXHAUSTING. I THOUGHT SOMETHING MIGHT BE BROKEN. BUMPING THE RUMBLE STRIP ON THE FOG LINE AND THE BOTTS DOTS IN THE LANE LINE WAS THE NORM THE WHOLE TRIP ON THE FREEWAY. THE AMOUNT OF TAKE-UP IN THE STEERING IS AN ARC OF 10 DEGREES OR MORE WHEN PARKED AND ENGINE OFF - THAT'S STEERING BOX SLOP. AN URGENT TURN ISN'T POSSIBLE, AND TURNING WHILE BRAKING IS SKETCHY AT BEST. THE DEALERSHIP I BOUGHT MY TRUCK FROM FORGOT MY NAME AS SOON AS WE DROVE OFF THE LOT - FINE, I GET IT. DON'T LIE TO ME AND TELL ME THAT SCARY STEERING IS NORMAL, DRIVE A RAM 1500 AND YOU WON'T SEE ANYTHING LIKE THIS. GETTING PUSHED OFF BY THE SERVICE MANAGER ON A SAFETY ISSUE IS WRONG. I TOOK OUR TRUCK TO AN INDEPENDENT SUSPENSION SPECIALTY SHOP AND THEY SAID THERE IS NOT ENOUGH CASTER IN THE FACTORY GEOMETRY, WHICH THE FACTORY TRIES TO MASK WITH TOO MUCH TOE IN. THEY MEASURED EVERYTHING, SAID IT WAS IN FACTORY SPEC. THE DEAD SPOT IN THE STEERING BOX IS EXACERBATING THE POORLY ENGINEERED FRONT AXLE PROBLEM (LACK OF CASTER). I HAVE A 93 WRANGLER THAT HAS MORE PURPOSEFUL STEERING, THAT'S JUST NOT RIGHT. WHEN STEERING ENGINEERING FIXES ARE ALREADY AVAILABLE IN THE AFTER MARKET, AND FCA HAS ALREADY IMPROVED THE 2020 JL WRANGLER STEERING FROM THE FACTORY (SEE MEDIA/PRESS ARTICLES), THEY KNOW THEY HAVE A PROBLEM. PLEASE MAKE FCA FIX THIS SAFETY ISSUE.
Additional Notes:
WANDERING STEERING AT HIGHWAY & FREEWAY SPEEDS IS UNSETTLING AND UNSAFE. I DROVE HOME FROM THE DEALERSHIP 40 MILES AND THOUGHT THE WIND MUST BE CAUSING THE TRUCK TO DART ALL OVER THE FREEWAY. I DROVE ON THE STREET THE NEXT WEEK, NOT NEARLY AS NOTICEABLE AND WITH THE CROWN ON THE SURFACE STREETS IT'S HARDER TO FEEL. THE NEXT WEEK, A 70 MILE TRIP SOUTH WAS EXHAUSTING. I THOUGHT SOMETHING MIGHT BE BROKEN. BUMPING THE RUMBLE STRIP ON THE FOG LINE AND THE BOTTS DOTS IN THE LANE LINE WAS THE NORM THE WHOLE TRIP ON THE FREEWAY. THE AMOUNT OF TAKE-UP IN THE STEERING IS AN ARC OF 10 DEGREES OR MORE WHEN PARKED AND ENGINE OFF - THAT'S STEERING BOX SLOP. AN URGENT TURN ISN'T POSSIBLE, AND TURNING WHILE BRAKING IS SKETCHY AT BEST. THE DEALERSHIP I BOUGHT MY TRUCK FROM FORGOT MY NAME AS SOON AS WE DROVE OFF THE LOT - FINE, I GET IT. DON'T LIE TO ME AND TELL ME THAT SCARY STEERING IS NORMAL, DRIVE A RAM 1500 AND YOU WON'T SEE ANYTHING LIKE THIS. GETTING PUSHED OFF BY THE SERVICE MANAGER ON A SAFETY ISSUE IS WRONG. I TOOK OUR TRUCK TO AN INDEPENDENT SUSPENSION SPECIALTY SHOP AND THEY SAID THERE IS NOT ENOUGH CASTER IN THE FACTORY GEOMETRY, WHICH THE FACTORY TRIES TO MASK WITH TOO MUCH TOE IN. THEY MEASURED EVERYTHING, SAID IT WAS IN FACTORY SPEC. THE DEAD SPOT IN THE STEERING BOX IS EXACERBATING THE POORLY ENGINEERED FRONT AXLE PROBLEM (LACK OF CASTER). I HAVE A 93 WRANGLER THAT HAS MORE PURPOSEFUL STEERING, THAT'S JUST NOT RIGHT. WHEN STEERING ENGINEERING FIXES ARE ALREADY AVAILABLE IN THE AFTER MARKET, AND FCA HAS ALREADY IMPROVED THE 2020 JL WRANGLER STEERING FROM THE FACTORY (SEE MEDIA/PRESS ARTICLES), THEY KNOW THEY HAVE A PROBLEM. PLEASE MAKE FCA FIX THIS SAFETY ISSUE.
Mfg Campaign: 11331765
Recall Date: Jun 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE STEERING ON MY JEEP JTR (GLADIATOR RUBICON) IS SLOPPY. WHEN DRIVING AT HIGHWAY SPEEDS THE TRUCK WANTS TO WANDER AND REQUIRES LOTS OF CORRECTION TO MAINTAIN A GIVEN PATH. ON WINDY DAYS OR WHEN SEMI TUCKS PASS BOTH HANDS ARE REQUIRED AT ALL TIMES JUST TO MAINTAIN A GIVEN PATH. RESEARCHING ONLINE REVELS LOTS OF COMPLAINTS EXIST WITH THIS ISSUE. THERE ARE VIDEOS (AND I HAVE INCLUDED PICTURES OF MY JTR) SHOWING THE STEERING BOX MOVING OFF THE FRAME WHEN THE STEERING IS ACTUATED. SYNGERY MANUFACTURING HAS DEVELOPED A BRACE FOR THE TRACK BAR AND THE SECTOR SHAFT THAT ELIMINATES THIS PLAY AND ALMOST ALL PEOPLE WHO HAVE PAID TO INSTALL THIS AFTERMARKET BRACE REPORT MUCH IMPROVED STEERING. THE COMBINATION OF COMPLAINTS, VIDEOS, PICTURES AND AN ALREADY DEVELOPED "FIX" - NOT TO MENTION PERSONAL EXPERIENCE DRIVING MY VEHICLE - ALL POINTS TO A PROBLEM WITH THE DESIGN OF THIS STEERING SETUP. JEEP NEEDS TO RECTIFY THIS IMMEDIATELY. *TR
Corrective Action:
THE STEERING ON MY JEEP JTR (GLADIATOR RUBICON) IS SLOPPY. WHEN DRIVING AT HIGHWAY SPEEDS THE TRUCK WANTS TO WANDER AND REQUIRES LOTS OF CORRECTION TO MAINTAIN A GIVEN PATH. ON WINDY DAYS OR WHEN SEMI TUCKS PASS BOTH HANDS ARE REQUIRED AT ALL TIMES JUST TO MAINTAIN A GIVEN PATH. RESEARCHING ONLINE REVELS LOTS OF COMPLAINTS EXIST WITH THIS ISSUE. THERE ARE VIDEOS (AND I HAVE INCLUDED PICTURES OF MY JTR) SHOWING THE STEERING BOX MOVING OFF THE FRAME WHEN THE STEERING IS ACTUATED. SYNGERY MANUFACTURING HAS DEVELOPED A BRACE FOR THE TRACK BAR AND THE SECTOR SHAFT THAT ELIMINATES THIS PLAY AND ALMOST ALL PEOPLE WHO HAVE PAID TO INSTALL THIS AFTERMARKET BRACE REPORT MUCH IMPROVED STEERING. THE COMBINATION OF COMPLAINTS, VIDEOS, PICTURES AND AN ALREADY DEVELOPED "FIX" - NOT TO MENTION PERSONAL EXPERIENCE DRIVING MY VEHICLE - ALL POINTS TO A PROBLEM WITH THE DESIGN OF THIS STEERING SETUP. JEEP NEEDS TO RECTIFY THIS IMMEDIATELY. *TR
Additional Notes:
THE STEERING ON MY JEEP JTR (GLADIATOR RUBICON) IS SLOPPY. WHEN DRIVING AT HIGHWAY SPEEDS THE TRUCK WANTS TO WANDER AND REQUIRES LOTS OF CORRECTION TO MAINTAIN A GIVEN PATH. ON WINDY DAYS OR WHEN SEMI TUCKS PASS BOTH HANDS ARE REQUIRED AT ALL TIMES JUST TO MAINTAIN A GIVEN PATH. RESEARCHING ONLINE REVELS LOTS OF COMPLAINTS EXIST WITH THIS ISSUE. THERE ARE VIDEOS (AND I HAVE INCLUDED PICTURES OF MY JTR) SHOWING THE STEERING BOX MOVING OFF THE FRAME WHEN THE STEERING IS ACTUATED. SYNGERY MANUFACTURING HAS DEVELOPED A BRACE FOR THE TRACK BAR AND THE SECTOR SHAFT THAT ELIMINATES THIS PLAY AND ALMOST ALL PEOPLE WHO HAVE PAID TO INSTALL THIS AFTERMARKET BRACE REPORT MUCH IMPROVED STEERING. THE COMBINATION OF COMPLAINTS, VIDEOS, PICTURES AND AN ALREADY DEVELOPED "FIX" - NOT TO MENTION PERSONAL EXPERIENCE DRIVING MY VEHICLE - ALL POINTS TO A PROBLEM WITH THE DESIGN OF THIS STEERING SETUP. JEEP NEEDS TO RECTIFY THIS IMMEDIATELY. *TR
Mfg Campaign: 11331257
Recall Date: Jun 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MULTIPLE CYLINDER MISFIRES. ENGINE RUNNING WITH VEHICLE IN MOTION. FIRST OCCURRENCE AT 160 MILES ON BRAND NEW VEHICLE. CHECK ENGINE CAME ON AND AUTO STOP/START WARNING MESSAGES AND LIGHT APPEARED. TOOK TO DEALER. THEY CLEARED ENGINE MISFIRE CODE AND MADE NO REPAIR. CHECK ENGINE LIGHT AND AUTO STOP/START LIGHT CAME BACK ON WHEN UNDERWAY ON SAME DAY THAT VEHICLE WAS PICKED UP FROM DEALERSHIP. TOOK BACK TO DEALERSHIP. SAID IT WAS MULTI CYLINDER ENGINE MISFIRE. NO DIAGNOSIS OF CAUSE DETERMINED NOR REPAIR PLAN IDENTIFIED. VEHICLE HAS BEEN IN DEALERSHIP SHOP ALMOST FIVE WEEKS NOW WITH NO PLAN FOR REMEDYING THE SITUATION. JEEP GLADIATOR FORUM INCLUDES REPORTS FROM OVER 30 SIMILAR SITUATIONS WITH VEHICLES OUT OF SERVICE. RESPONSE FROM FCA VIRTUALLY NONEXISTENT. *TR
Corrective Action:
MULTIPLE CYLINDER MISFIRES. ENGINE RUNNING WITH VEHICLE IN MOTION. FIRST OCCURRENCE AT 160 MILES ON BRAND NEW VEHICLE. CHECK ENGINE CAME ON AND AUTO STOP/START WARNING MESSAGES AND LIGHT APPEARED. TOOK TO DEALER. THEY CLEARED ENGINE MISFIRE CODE AND MADE NO REPAIR. CHECK ENGINE LIGHT AND AUTO STOP/START LIGHT CAME BACK ON WHEN UNDERWAY ON SAME DAY THAT VEHICLE WAS PICKED UP FROM DEALERSHIP. TOOK BACK TO DEALERSHIP. SAID IT WAS MULTI CYLINDER ENGINE MISFIRE. NO DIAGNOSIS OF CAUSE DETERMINED NOR REPAIR PLAN IDENTIFIED. VEHICLE HAS BEEN IN DEALERSHIP SHOP ALMOST FIVE WEEKS NOW WITH NO PLAN FOR REMEDYING THE SITUATION. JEEP GLADIATOR FORUM INCLUDES REPORTS FROM OVER 30 SIMILAR SITUATIONS WITH VEHICLES OUT OF SERVICE. RESPONSE FROM FCA VIRTUALLY NONEXISTENT. *TR
Additional Notes:
MULTIPLE CYLINDER MISFIRES. ENGINE RUNNING WITH VEHICLE IN MOTION. FIRST OCCURRENCE AT 160 MILES ON BRAND NEW VEHICLE. CHECK ENGINE CAME ON AND AUTO STOP/START WARNING MESSAGES AND LIGHT APPEARED. TOOK TO DEALER. THEY CLEARED ENGINE MISFIRE CODE AND MADE NO REPAIR. CHECK ENGINE LIGHT AND AUTO STOP/START LIGHT CAME BACK ON WHEN UNDERWAY ON SAME DAY THAT VEHICLE WAS PICKED UP FROM DEALERSHIP. TOOK BACK TO DEALERSHIP. SAID IT WAS MULTI CYLINDER ENGINE MISFIRE. NO DIAGNOSIS OF CAUSE DETERMINED NOR REPAIR PLAN IDENTIFIED. VEHICLE HAS BEEN IN DEALERSHIP SHOP ALMOST FIVE WEEKS NOW WITH NO PLAN FOR REMEDYING THE SITUATION. JEEP GLADIATOR FORUM INCLUDES REPORTS FROM OVER 30 SIMILAR SITUATIONS WITH VEHICLES OUT OF SERVICE. RESPONSE FROM FCA VIRTUALLY NONEXISTENT. *TR
Mfg Campaign: 11330816
Recall Date: Jun 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2020 JEEP GLADIATOR. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE POWER STEERING WAS LOOSE WHICH CAUSED THE VEHICLE TO BE DIFFICULT TO STEER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT REDUCED THE VEHICLE SPEED TO 50 MPH, AND THE STEERING OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO BILL LUKE CHRYSLER JEEP DODGE RAM LOCATED AT 2425 W. CAMELBACK RD, PHOENIX, AZ 85015, AND THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10.
Corrective Action:
TL* THE CONTACT OWNS A 2020 JEEP GLADIATOR. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE POWER STEERING WAS LOOSE WHICH CAUSED THE VEHICLE TO BE DIFFICULT TO STEER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT REDUCED THE VEHICLE SPEED TO 50 MPH, AND THE STEERING OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO BILL LUKE CHRYSLER JEEP DODGE RAM LOCATED AT 2425 W. CAMELBACK RD, PHOENIX, AZ 85015, AND THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10.
Additional Notes:
TL* THE CONTACT OWNS A 2020 JEEP GLADIATOR. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE POWER STEERING WAS LOOSE WHICH CAUSED THE VEHICLE TO BE DIFFICULT TO STEER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT REDUCED THE VEHICLE SPEED TO 50 MPH, AND THE STEERING OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO BILL LUKE CHRYSLER JEEP DODGE RAM LOCATED AT 2425 W. CAMELBACK RD, PHOENIX, AZ 85015, AND THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10.
Mfg Campaign: 11327997
Recall Date: Jun 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CHECK ENGINE LIGHT CAME ON REPORTING P018B CODE. VEHICLE WOULD NOT START, THEN WHEN I DID GET IT STARTED WILL NOT ACCELERATE FROM STOP, WILL NOT SHIFT INTO GEAR ABOVE 5TH, AND MPG DROPS TO 5-8. DEALER REPLACED FUEL PRESSURE SENSOR AND FUEL SUPPLY LINE. TWO DAYS LATER CHECK ENGINE LIGHT CAME BACK ON WITH SAME CODE. DEALER REPORTED THAT FUEL PUMP NEEDS TO BE REPLACED. CURRENTLY PART IS ON BACK ORDER AND WILL TAKE 3 WEEKS TO SHIP. *TR
Corrective Action:
CHECK ENGINE LIGHT CAME ON REPORTING P018B CODE. VEHICLE WOULD NOT START, THEN WHEN I DID GET IT STARTED WILL NOT ACCELERATE FROM STOP, WILL NOT SHIFT INTO GEAR ABOVE 5TH, AND MPG DROPS TO 5-8. DEALER REPLACED FUEL PRESSURE SENSOR AND FUEL SUPPLY LINE. TWO DAYS LATER CHECK ENGINE LIGHT CAME BACK ON WITH SAME CODE. DEALER REPORTED THAT FUEL PUMP NEEDS TO BE REPLACED. CURRENTLY PART IS ON BACK ORDER AND WILL TAKE 3 WEEKS TO SHIP. *TR
Additional Notes:
CHECK ENGINE LIGHT CAME ON REPORTING P018B CODE. VEHICLE WOULD NOT START, THEN WHEN I DID GET IT STARTED WILL NOT ACCELERATE FROM STOP, WILL NOT SHIFT INTO GEAR ABOVE 5TH, AND MPG DROPS TO 5-8. DEALER REPLACED FUEL PRESSURE SENSOR AND FUEL SUPPLY LINE. TWO DAYS LATER CHECK ENGINE LIGHT CAME BACK ON WITH SAME CODE. DEALER REPORTED THAT FUEL PUMP NEEDS TO BE REPLACED. CURRENTLY PART IS ON BACK ORDER AND WILL TAKE 3 WEEKS TO SHIP. *TR
Mfg Campaign: 11327211
Recall Date: Jun 4, 2020
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