Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Compass vehicles. The brightness level of the instrument panel cluster (IPC) may not be adjustable due to incorrect software in the body control module (BCM). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 88A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The instrument panel center cluster display may be insufficiently illuminated and may not appear visible during daytime driving conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 15A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The front seat head restraints were not welded properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z36
Recall Date: Apr 14, 2022
Consumer Complaints
330 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When the sun is out it makes a really bad light reflection on the center consol display border, the shifter and shifter cover. Since it’s made of gloss materials it reflects In your eyes causing loss of sight because of the light reflection. This beams sun light right into the drivers eyes.
Corrective Action:
When the sun is out it makes a really bad light reflection on the center consol display border, the shifter and shifter cover. Since it’s made of gloss materials it reflects In your eyes causing loss of sight because of the light reflection. This beams sun light right into the drivers eyes.
Additional Notes:
When the sun is out it makes a really bad light reflection on the center consol display border, the shifter and shifter cover. Since it’s made of gloss materials it reflects In your eyes causing loss of sight because of the light reflection. This beams sun light right into the drivers eyes.
Mfg Campaign: 11544401
Recall Date: Sep 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Engine dying after stop start function at random times.
Corrective Action:
Engine dying after stop start function at random times.
Additional Notes:
Engine dying after stop start function at random times.
Mfg Campaign: 11543823
Recall Date: Sep 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it’s been now sitting at the dealership since September 1. I’m making payments on a car that can’t be driven. Furthermore every loaner Compass I’ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
Corrective Action:
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it’s been now sitting at the dealership since September 1. I’m making payments on a car that can’t be driven. Furthermore every loaner Compass I’ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
Additional Notes:
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it’s been now sitting at the dealership since September 1. I’m making payments on a car that can’t be driven. Furthermore every loaner Compass I’ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
Mfg Campaign: 11543227
Recall Date: Sep 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it’s been now sitting at the dealership since September 1. I’m making payments on a car that can’t be driven. Furthermore every loaner Compass I’ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
Corrective Action:
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it’s been now sitting at the dealership since September 1. I’m making payments on a car that can’t be driven. Furthermore every loaner Compass I’ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
Additional Notes:
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it’s been now sitting at the dealership since September 1. I’m making payments on a car that can’t be driven. Furthermore every loaner Compass I’ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
Mfg Campaign: 11543227
Recall Date: Sep 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it’s been now sitting at the dealership since September 1. I’m making payments on a car that can’t be driven. Furthermore every loaner Compass I’ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
Corrective Action:
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it’s been now sitting at the dealership since September 1. I’m making payments on a car that can’t be driven. Furthermore every loaner Compass I’ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
Additional Notes:
Every week of every month since purchasing this car, the electrical system more specifically the Forward Crash Warning system which controls steering and brakes has failed. The system is continually turning off and it has been for repairs where they have replaced the sensors and cameras. No resolution has been made and it’s been now sitting at the dealership since September 1. I’m making payments on a car that can’t be driven. Furthermore every loaner Compass I’ve been given has had the exact same problem no sooner than driving off the lot. The bright light upon system failure is a distraction and the system not working right is a danger to life, limb and property.
Mfg Campaign: 11543227
Recall Date: Sep 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This vehicle randomly shuts off. It is usually when I’m going at a slow speed or applying the break. It cuts off and jerks for a second and then I put the vehicle in park cut it off and restart it and it works normal.
Corrective Action:
This vehicle randomly shuts off. It is usually when I’m going at a slow speed or applying the break. It cuts off and jerks for a second and then I put the vehicle in park cut it off and restart it and it works normal.
Additional Notes:
This vehicle randomly shuts off. It is usually when I’m going at a slow speed or applying the break. It cuts off and jerks for a second and then I put the vehicle in park cut it off and restart it and it works normal.
Mfg Campaign: 11542204
Recall Date: Sep 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
This vehicle randomly shuts off. It is usually when I’m going at a slow speed or applying the break. It cuts off and jerks for a second and then I put the vehicle in park cut it off and restart it and it works normal.
Corrective Action:
This vehicle randomly shuts off. It is usually when I’m going at a slow speed or applying the break. It cuts off and jerks for a second and then I put the vehicle in park cut it off and restart it and it works normal.
Additional Notes:
This vehicle randomly shuts off. It is usually when I’m going at a slow speed or applying the break. It cuts off and jerks for a second and then I put the vehicle in park cut it off and restart it and it works normal.
Mfg Campaign: 11542204
Recall Date: Sep 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
JEEP SHUTS OFF WHILE DRIVING WHEN FOOT IS REMOVED FROM PETAL HAS TO COME TO COMPLETE STOP BEFORE IT CAN BE RESTARTED
Corrective Action:
JEEP SHUTS OFF WHILE DRIVING WHEN FOOT IS REMOVED FROM PETAL HAS TO COME TO COMPLETE STOP BEFORE IT CAN BE RESTARTED
Additional Notes:
JEEP SHUTS OFF WHILE DRIVING WHEN FOOT IS REMOVED FROM PETAL HAS TO COME TO COMPLETE STOP BEFORE IT CAN BE RESTARTED
Mfg Campaign: 11541878
Recall Date: Aug 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
JEEP SHUTS OFF WHILE DRIVING WHEN FOOT IS REMOVED FROM PETAL HAS TO COME TO COMPLETE STOP BEFORE IT CAN BE RESTARTED
Corrective Action:
JEEP SHUTS OFF WHILE DRIVING WHEN FOOT IS REMOVED FROM PETAL HAS TO COME TO COMPLETE STOP BEFORE IT CAN BE RESTARTED
Additional Notes:
JEEP SHUTS OFF WHILE DRIVING WHEN FOOT IS REMOVED FROM PETAL HAS TO COME TO COMPLETE STOP BEFORE IT CAN BE RESTARTED
Mfg Campaign: 11541878
Recall Date: Aug 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Dear Representative, my 2022 Jeep compass has a recall related to the brightness level of display. According to manufacturer's claim, the brightness on the instrument panel center cluster needs to be adjustable to provide at least two levels of brightness. Based on this problem, safety risk is defined as "An IPC display that is not visible to the driver may result in the driver's attention being distracted from the driving task while trying to locate a desired display, which can cause a vehicle crash without prior warning." in your website. It seems the safety risk is related to the low brightness level of the display. When it comes to my car, the brightness is not adjustable. It stays in the highest brightness level. Since the brightness level is at the highest level, it does not cause any safety risk. Please check the pictures I uploaded in this claim. Intentionally, I took these photos during a sunny day which will allow you to see how clear and visible the display due to high brightness level is in one of the extreme condition (i.e., in a sunny day). Even the brightness level is adjustable, there is no higher level than what the display has now. May I request you to remove the recall on my car? Thank you
Corrective Action:
Dear Representative, my 2022 Jeep compass has a recall related to the brightness level of display. According to manufacturer's claim, the brightness on the instrument panel center cluster needs to be adjustable to provide at least two levels of brightness. Based on this problem, safety risk is defined as "An IPC display that is not visible to the driver may result in the driver's attention being distracted from the driving task while trying to locate a desired display, which can cause a vehicle crash without prior warning." in your website. It seems the safety risk is related to the low brightness level of the display. When it comes to my car, the brightness is not adjustable. It stays in the highest brightness level. Since the brightness level is at the highest level, it does not cause any safety risk. Please check the pictures I uploaded in this claim. Intentionally, I took these photos during a sunny day which will allow you to see how clear and visible the display due to high brightness level is in one of the extreme condition (i.e., in a sunny day). Even the brightness level is adjustable, there is no higher level than what the display has now. May I request you to remove the recall on my car? Thank you
Additional Notes:
Dear Representative, my 2022 Jeep compass has a recall related to the brightness level of display. According to manufacturer's claim, the brightness on the instrument panel center cluster needs to be adjustable to provide at least two levels of brightness. Based on this problem, safety risk is defined as "An IPC display that is not visible to the driver may result in the driver's attention being distracted from the driving task while trying to locate a desired display, which can cause a vehicle crash without prior warning." in your website. It seems the safety risk is related to the low brightness level of the display. When it comes to my car, the brightness is not adjustable. It stays in the highest brightness level. Since the brightness level is at the highest level, it does not cause any safety risk. Please check the pictures I uploaded in this claim. Intentionally, I took these photos during a sunny day which will allow you to see how clear and visible the display due to high brightness level is in one of the extreme condition (i.e., in a sunny day). Even the brightness level is adjustable, there is no higher level than what the display has now. May I request you to remove the recall on my car? Thank you
Mfg Campaign: 11541363
Recall Date: Aug 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
After approximately 16 months of proper operation, the instrument cluster in the dash would no longer dim after dark. The vehicle has an "auto-dim" feature that reduces dash illumination from "full on" daytime illumination to an appropriate level for nighttime driving. With this lighting malfunction, the instrument cluster is extremely bright after dark and compromises the driver's night vision resulting in glare and with extended exposure, mental fatigue. In order to safely operate the vehicle after dark, one must prop a piece of paper or similar mask over the instrument cluster, obscuring view of the speedometer and other dash warning lights. This lighting malfunction is well covered on numerous Jeep owner blogs and message boards. I have had the vehicle inspected by the dealer where it was purchased and the diagnosis was the same as reported by many other owners: "There is no known cause and thereby, NO KNOWN FIX". There problem is acknowledged by FCS in their internal STAR CASE #S2208000157.
Corrective Action:
After approximately 16 months of proper operation, the instrument cluster in the dash would no longer dim after dark. The vehicle has an "auto-dim" feature that reduces dash illumination from "full on" daytime illumination to an appropriate level for nighttime driving. With this lighting malfunction, the instrument cluster is extremely bright after dark and compromises the driver's night vision resulting in glare and with extended exposure, mental fatigue. In order to safely operate the vehicle after dark, one must prop a piece of paper or similar mask over the instrument cluster, obscuring view of the speedometer and other dash warning lights. This lighting malfunction is well covered on numerous Jeep owner blogs and message boards. I have had the vehicle inspected by the dealer where it was purchased and the diagnosis was the same as reported by many other owners: "There is no known cause and thereby, NO KNOWN FIX". There problem is acknowledged by FCS in their internal STAR CASE #S2208000157.
Additional Notes:
After approximately 16 months of proper operation, the instrument cluster in the dash would no longer dim after dark. The vehicle has an "auto-dim" feature that reduces dash illumination from "full on" daytime illumination to an appropriate level for nighttime driving. With this lighting malfunction, the instrument cluster is extremely bright after dark and compromises the driver's night vision resulting in glare and with extended exposure, mental fatigue. In order to safely operate the vehicle after dark, one must prop a piece of paper or similar mask over the instrument cluster, obscuring view of the speedometer and other dash warning lights. This lighting malfunction is well covered on numerous Jeep owner blogs and message boards. I have had the vehicle inspected by the dealer where it was purchased and the diagnosis was the same as reported by many other owners: "There is no known cause and thereby, NO KNOWN FIX". There problem is acknowledged by FCS in their internal STAR CASE #S2208000157.
Mfg Campaign: 11539791
Recall Date: Aug 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Having trouble with instrument and info screen lighting. Car vin number not covered in first recall. I see today they issued another recall and again my car is not covered in the recall. We have a major problem with Jeep
Corrective Action:
Having trouble with instrument and info screen lighting. Car vin number not covered in first recall. I see today they issued another recall and again my car is not covered in the recall. We have a major problem with Jeep
Additional Notes:
Having trouble with instrument and info screen lighting. Car vin number not covered in first recall. I see today they issued another recall and again my car is not covered in the recall. We have a major problem with Jeep
Mfg Campaign: 11539328
Recall Date: Aug 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Having trouble with instrument and info screen lighting. Car vin number not covered in first recall. I see today they issued another recall and again my car is not covered in the recall. We have a major problem with Jeep
Corrective Action:
Having trouble with instrument and info screen lighting. Car vin number not covered in first recall. I see today they issued another recall and again my car is not covered in the recall. We have a major problem with Jeep
Additional Notes:
Having trouble with instrument and info screen lighting. Car vin number not covered in first recall. I see today they issued another recall and again my car is not covered in the recall. We have a major problem with Jeep
Mfg Campaign: 11539328
Recall Date: Aug 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
3 weeks after I got my 2022 Jeep compass, I noticed I couldn’t see how fast I was going, if I need gas, or anything on the cluster steering panel (the part that tells you how much gas you have, and how fast you’re going) it’s been taken to Jeep 3 times, I’ve contacted Jeep themselves (corporate) I’ve been told my VIN has no recall but the dealership indicates I’m having the ambient sensor issue (but only 90 cars have recall on it) Basically the cluster light display is very dim in the day light. This is a hazard and unsafe due to the fact that I can’t see how fast I’m going, I can’t see when I need gas. I’ve been told the parts can’t be ordered until my car is on the recall list. It’s getting frustrating to have a brand new car with this not working, and it’s very unsafe. I could run out of gas and not even know, I could get a speeding ticket or in an accident. It’s not fair.
Corrective Action:
3 weeks after I got my 2022 Jeep compass, I noticed I couldn’t see how fast I was going, if I need gas, or anything on the cluster steering panel (the part that tells you how much gas you have, and how fast you’re going) it’s been taken to Jeep 3 times, I’ve contacted Jeep themselves (corporate) I’ve been told my VIN has no recall but the dealership indicates I’m having the ambient sensor issue (but only 90 cars have recall on it) Basically the cluster light display is very dim in the day light. This is a hazard and unsafe due to the fact that I can’t see how fast I’m going, I can’t see when I need gas. I’ve been told the parts can’t be ordered until my car is on the recall list. It’s getting frustrating to have a brand new car with this not working, and it’s very unsafe. I could run out of gas and not even know, I could get a speeding ticket or in an accident. It’s not fair.
Additional Notes:
3 weeks after I got my 2022 Jeep compass, I noticed I couldn’t see how fast I was going, if I need gas, or anything on the cluster steering panel (the part that tells you how much gas you have, and how fast you’re going) it’s been taken to Jeep 3 times, I’ve contacted Jeep themselves (corporate) I’ve been told my VIN has no recall but the dealership indicates I’m having the ambient sensor issue (but only 90 cars have recall on it) Basically the cluster light display is very dim in the day light. This is a hazard and unsafe due to the fact that I can’t see how fast I’m going, I can’t see when I need gas. I’ve been told the parts can’t be ordered until my car is on the recall list. It’s getting frustrating to have a brand new car with this not working, and it’s very unsafe. I could run out of gas and not even know, I could get a speeding ticket or in an accident. It’s not fair.
Mfg Campaign: 11539250
Recall Date: Aug 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
3 weeks after I got my 2022 Jeep compass, I noticed I couldn’t see how fast I was going, if I need gas, or anything on the cluster steering panel (the part that tells you how much gas you have, and how fast you’re going) it’s been taken to Jeep 3 times, I’ve contacted Jeep themselves (corporate) I’ve been told my VIN has no recall but the dealership indicates I’m having the ambient sensor issue (but only 90 cars have recall on it) Basically the cluster light display is very dim in the day light. This is a hazard and unsafe due to the fact that I can’t see how fast I’m going, I can’t see when I need gas. I’ve been told the parts can’t be ordered until my car is on the recall list. It’s getting frustrating to have a brand new car with this not working, and it’s very unsafe. I could run out of gas and not even know, I could get a speeding ticket or in an accident. It’s not fair.
Corrective Action:
3 weeks after I got my 2022 Jeep compass, I noticed I couldn’t see how fast I was going, if I need gas, or anything on the cluster steering panel (the part that tells you how much gas you have, and how fast you’re going) it’s been taken to Jeep 3 times, I’ve contacted Jeep themselves (corporate) I’ve been told my VIN has no recall but the dealership indicates I’m having the ambient sensor issue (but only 90 cars have recall on it) Basically the cluster light display is very dim in the day light. This is a hazard and unsafe due to the fact that I can’t see how fast I’m going, I can’t see when I need gas. I’ve been told the parts can’t be ordered until my car is on the recall list. It’s getting frustrating to have a brand new car with this not working, and it’s very unsafe. I could run out of gas and not even know, I could get a speeding ticket or in an accident. It’s not fair.
Additional Notes:
3 weeks after I got my 2022 Jeep compass, I noticed I couldn’t see how fast I was going, if I need gas, or anything on the cluster steering panel (the part that tells you how much gas you have, and how fast you’re going) it’s been taken to Jeep 3 times, I’ve contacted Jeep themselves (corporate) I’ve been told my VIN has no recall but the dealership indicates I’m having the ambient sensor issue (but only 90 cars have recall on it) Basically the cluster light display is very dim in the day light. This is a hazard and unsafe due to the fact that I can’t see how fast I’m going, I can’t see when I need gas. I’ve been told the parts can’t be ordered until my car is on the recall list. It’s getting frustrating to have a brand new car with this not working, and it’s very unsafe. I could run out of gas and not even know, I could get a speeding ticket or in an accident. It’s not fair.
Mfg Campaign: 11539250
Recall Date: Aug 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Jeep Compass. The contact stated while starting the vehicle, the instrument panel light was not visible. The vehicle was taken to the dealer who stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 23V058000 (Electrical System) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was 14,000.
Corrective Action:
The contact owns a 2022 Jeep Compass. The contact stated while starting the vehicle, the instrument panel light was not visible. The vehicle was taken to the dealer who stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 23V058000 (Electrical System) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was 14,000.
Additional Notes:
The contact owns a 2022 Jeep Compass. The contact stated while starting the vehicle, the instrument panel light was not visible. The vehicle was taken to the dealer who stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 23V058000 (Electrical System) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was 14,000.
Mfg Campaign: 11538982
Recall Date: Aug 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I purchased my 2022 Jeep Compass on March 26, 2022 and at the time it was functioning correctly, but about 7 months in to owning my vehicle the infotainment screen and gauge clusters (center clusters) went so dim that I could not see those screen anymore during the daylight. I called my dealership to report the issue, but at the time they did not know anything about it, so I had to deal with it till I did my own research and figured out that there was a recall going on. I called back took it in and they documented it, and communicated that currently no fix is released. A few months pass and my life and other in the vehicle are at risk each time I drive my car as I am unable to read the screen or properly use my infotainment center for directions and such. My safety and safety of others is extremely important and currently at risk each time I drive my car. There were a few messages that came up when I first bought my car that stated something about my screen needing service so I took it back to the dealership the next day (the message came up same day I bought my car) and they said that it was find and that nothing needed to be done. I am reporting this because my Jeep is impacted with this defect and I am needing it fixed as it is extremely dangerous as well as I bought my car new and expect the basic amenities to work properly. I do have an open case directly with Jeep but they are extremely hard to get ahold of.
Corrective Action:
I purchased my 2022 Jeep Compass on March 26, 2022 and at the time it was functioning correctly, but about 7 months in to owning my vehicle the infotainment screen and gauge clusters (center clusters) went so dim that I could not see those screen anymore during the daylight. I called my dealership to report the issue, but at the time they did not know anything about it, so I had to deal with it till I did my own research and figured out that there was a recall going on. I called back took it in and they documented it, and communicated that currently no fix is released. A few months pass and my life and other in the vehicle are at risk each time I drive my car as I am unable to read the screen or properly use my infotainment center for directions and such. My safety and safety of others is extremely important and currently at risk each time I drive my car. There were a few messages that came up when I first bought my car that stated something about my screen needing service so I took it back to the dealership the next day (the message came up same day I bought my car) and they said that it was find and that nothing needed to be done. I am reporting this because my Jeep is impacted with this defect and I am needing it fixed as it is extremely dangerous as well as I bought my car new and expect the basic amenities to work properly. I do have an open case directly with Jeep but they are extremely hard to get ahold of.
Additional Notes:
I purchased my 2022 Jeep Compass on March 26, 2022 and at the time it was functioning correctly, but about 7 months in to owning my vehicle the infotainment screen and gauge clusters (center clusters) went so dim that I could not see those screen anymore during the daylight. I called my dealership to report the issue, but at the time they did not know anything about it, so I had to deal with it till I did my own research and figured out that there was a recall going on. I called back took it in and they documented it, and communicated that currently no fix is released. A few months pass and my life and other in the vehicle are at risk each time I drive my car as I am unable to read the screen or properly use my infotainment center for directions and such. My safety and safety of others is extremely important and currently at risk each time I drive my car. There were a few messages that came up when I first bought my car that stated something about my screen needing service so I took it back to the dealership the next day (the message came up same day I bought my car) and they said that it was find and that nothing needed to be done. I am reporting this because my Jeep is impacted with this defect and I am needing it fixed as it is extremely dangerous as well as I bought my car new and expect the basic amenities to work properly. I do have an open case directly with Jeep but they are extremely hard to get ahold of.
Mfg Campaign: 11539029
Recall Date: Aug 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased my 2022 Jeep Compass on March 26, 2022 and at the time it was functioning correctly, but about 7 months in to owning my vehicle the infotainment screen and gauge clusters (center clusters) went so dim that I could not see those screen anymore during the daylight. I called my dealership to report the issue, but at the time they did not know anything about it, so I had to deal with it till I did my own research and figured out that there was a recall going on. I called back took it in and they documented it, and communicated that currently no fix is released. A few months pass and my life and other in the vehicle are at risk each time I drive my car as I am unable to read the screen or properly use my infotainment center for directions and such. My safety and safety of others is extremely important and currently at risk each time I drive my car. There were a few messages that came up when I first bought my car that stated something about my screen needing service so I took it back to the dealership the next day (the message came up same day I bought my car) and they said that it was find and that nothing needed to be done. I am reporting this because my Jeep is impacted with this defect and I am needing it fixed as it is extremely dangerous as well as I bought my car new and expect the basic amenities to work properly. I do have an open case directly with Jeep but they are extremely hard to get ahold of.
Corrective Action:
I purchased my 2022 Jeep Compass on March 26, 2022 and at the time it was functioning correctly, but about 7 months in to owning my vehicle the infotainment screen and gauge clusters (center clusters) went so dim that I could not see those screen anymore during the daylight. I called my dealership to report the issue, but at the time they did not know anything about it, so I had to deal with it till I did my own research and figured out that there was a recall going on. I called back took it in and they documented it, and communicated that currently no fix is released. A few months pass and my life and other in the vehicle are at risk each time I drive my car as I am unable to read the screen or properly use my infotainment center for directions and such. My safety and safety of others is extremely important and currently at risk each time I drive my car. There were a few messages that came up when I first bought my car that stated something about my screen needing service so I took it back to the dealership the next day (the message came up same day I bought my car) and they said that it was find and that nothing needed to be done. I am reporting this because my Jeep is impacted with this defect and I am needing it fixed as it is extremely dangerous as well as I bought my car new and expect the basic amenities to work properly. I do have an open case directly with Jeep but they are extremely hard to get ahold of.
Additional Notes:
I purchased my 2022 Jeep Compass on March 26, 2022 and at the time it was functioning correctly, but about 7 months in to owning my vehicle the infotainment screen and gauge clusters (center clusters) went so dim that I could not see those screen anymore during the daylight. I called my dealership to report the issue, but at the time they did not know anything about it, so I had to deal with it till I did my own research and figured out that there was a recall going on. I called back took it in and they documented it, and communicated that currently no fix is released. A few months pass and my life and other in the vehicle are at risk each time I drive my car as I am unable to read the screen or properly use my infotainment center for directions and such. My safety and safety of others is extremely important and currently at risk each time I drive my car. There were a few messages that came up when I first bought my car that stated something about my screen needing service so I took it back to the dealership the next day (the message came up same day I bought my car) and they said that it was find and that nothing needed to be done. I am reporting this because my Jeep is impacted with this defect and I am needing it fixed as it is extremely dangerous as well as I bought my car new and expect the basic amenities to work properly. I do have an open case directly with Jeep but they are extremely hard to get ahold of.
Mfg Campaign: 11539029
Recall Date: Aug 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Instrumentation not bright enough during daylight. Per NHTSA campaign ID number 23v058000. Mine was not included in the recall. They say they can’t repair Jeep engineering working on it. How did they fix the recall cars?
Corrective Action:
Instrumentation not bright enough during daylight. Per NHTSA campaign ID number 23v058000. Mine was not included in the recall. They say they can’t repair Jeep engineering working on it. How did they fix the recall cars?
Additional Notes:
Instrumentation not bright enough during daylight. Per NHTSA campaign ID number 23v058000. Mine was not included in the recall. They say they can’t repair Jeep engineering working on it. How did they fix the recall cars?
Mfg Campaign: 11538675
Recall Date: Aug 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Instrumentation not bright enough during daylight. Per NHTSA campaign ID number 23v058000. Mine was not included in the recall. They say they can’t repair Jeep engineering working on it. How did they fix the recall cars?
Corrective Action:
Instrumentation not bright enough during daylight. Per NHTSA campaign ID number 23v058000. Mine was not included in the recall. They say they can’t repair Jeep engineering working on it. How did they fix the recall cars?
Additional Notes:
Instrumentation not bright enough during daylight. Per NHTSA campaign ID number 23v058000. Mine was not included in the recall. They say they can’t repair Jeep engineering working on it. How did they fix the recall cars?
Mfg Campaign: 11538675
Recall Date: Aug 15, 2023
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Focus: Lemon Law, Personal Injury
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