Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Compass vehicles. The brightness level of the instrument panel cluster (IPC) may not be adjustable due to incorrect software in the body control module (BCM). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 88A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The instrument panel center cluster display may be insufficiently illuminated and may not appear visible during daytime driving conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 15A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The front seat head restraints were not welded properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z36
Recall Date: Apr 14, 2022
Consumer Complaints
330 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When first purchased it with in a month it had to go back in bc shifter service appeared. This has happened multiple times since with a month to several months between episodes but the hard shifting never stops and they say it’s just normal. The 4th oil change as usual I had them do oil and rotate tires and once again they said they adjusted the shifter and fixed a recall. I asked them to also check the tires bc everyone id make a sharp turn or anything I was getting some weird noises and also the steering wheel would jerk out almost out of my hand or shake. They said couldn’t find any issues (idk how they had time as it only took the time an oil change would) well a few weeks ago I had another dealership do my oil change and tire rotation my tires was on so tight it took them forever to get the tires rotated so they and I assumed that was the issues with the jerking and noise. Fast forward to this weekend [XXX) today. Steering wheel while traveling out of town begin to vibrate worse tire pressure was fine but it shift hard if I’d stop and get back in start again it be ok for a while. I got back home and put in park and the steering wheel was vibrating so bad the whole car was shaking. As if the transmission or caliper was stuck got it shut off let it sit for a few hours started it back it was ok but hard shift several times. First time was month into owning it last was yesterday [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When first purchased it with in a month it had to go back in bc shifter service appeared. This has happened multiple times since with a month to several months between episodes but the hard shifting never stops and they say it’s just normal. The 4th oil change as usual I had them do oil and rotate tires and once again they said they adjusted the shifter and fixed a recall. I asked them to also check the tires bc everyone id make a sharp turn or anything I was getting some weird noises and also the steering wheel would jerk out almost out of my hand or shake. They said couldn’t find any issues (idk how they had time as it only took the time an oil change would) well a few weeks ago I had another dealership do my oil change and tire rotation my tires was on so tight it took them forever to get the tires rotated so they and I assumed that was the issues with the jerking and noise. Fast forward to this weekend [XXX) today. Steering wheel while traveling out of town begin to vibrate worse tire pressure was fine but it shift hard if I’d stop and get back in start again it be ok for a while. I got back home and put in park and the steering wheel was vibrating so bad the whole car was shaking. As if the transmission or caliper was stuck got it shut off let it sit for a few hours started it back it was ok but hard shift several times. First time was month into owning it last was yesterday [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When first purchased it with in a month it had to go back in bc shifter service appeared. This has happened multiple times since with a month to several months between episodes but the hard shifting never stops and they say it’s just normal. The 4th oil change as usual I had them do oil and rotate tires and once again they said they adjusted the shifter and fixed a recall. I asked them to also check the tires bc everyone id make a sharp turn or anything I was getting some weird noises and also the steering wheel would jerk out almost out of my hand or shake. They said couldn’t find any issues (idk how they had time as it only took the time an oil change would) well a few weeks ago I had another dealership do my oil change and tire rotation my tires was on so tight it took them forever to get the tires rotated so they and I assumed that was the issues with the jerking and noise. Fast forward to this weekend [XXX) today. Steering wheel while traveling out of town begin to vibrate worse tire pressure was fine but it shift hard if I’d stop and get back in start again it be ok for a while. I got back home and put in park and the steering wheel was vibrating so bad the whole car was shaking. As if the transmission or caliper was stuck got it shut off let it sit for a few hours started it back it was ok but hard shift several times. First time was month into owning it last was yesterday [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11592321
Recall Date: Jun 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle shut off at stop light , parking break engaged and disengaged , Drive shift was flashing , dash was flashing. I shut the vehicle off twice because it happened twice in the same moment until the third time it allowed me to drive.
Corrective Action:
Vehicle shut off at stop light , parking break engaged and disengaged , Drive shift was flashing , dash was flashing. I shut the vehicle off twice because it happened twice in the same moment until the third time it allowed me to drive.
Additional Notes:
Vehicle shut off at stop light , parking break engaged and disengaged , Drive shift was flashing , dash was flashing. I shut the vehicle off twice because it happened twice in the same moment until the third time it allowed me to drive.
Mfg Campaign: 11588734
Recall Date: May 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle shut off at stop light , parking break engaged and disengaged , Drive shift was flashing , dash was flashing. I shut the vehicle off twice because it happened twice in the same moment until the third time it allowed me to drive.
Corrective Action:
Vehicle shut off at stop light , parking break engaged and disengaged , Drive shift was flashing , dash was flashing. I shut the vehicle off twice because it happened twice in the same moment until the third time it allowed me to drive.
Additional Notes:
Vehicle shut off at stop light , parking break engaged and disengaged , Drive shift was flashing , dash was flashing. I shut the vehicle off twice because it happened twice in the same moment until the third time it allowed me to drive.
Mfg Campaign: 11588734
Recall Date: May 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle shut off at stop light , parking break engaged and disengaged , Drive shift was flashing , dash was flashing. I shut the vehicle off twice because it happened twice in the same moment until the third time it allowed me to drive.
Corrective Action:
Vehicle shut off at stop light , parking break engaged and disengaged , Drive shift was flashing , dash was flashing. I shut the vehicle off twice because it happened twice in the same moment until the third time it allowed me to drive.
Additional Notes:
Vehicle shut off at stop light , parking break engaged and disengaged , Drive shift was flashing , dash was flashing. I shut the vehicle off twice because it happened twice in the same moment until the third time it allowed me to drive.
Mfg Campaign: 11588734
Recall Date: May 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I’ve experienced my jeep compass when auto start is turned off and the car is at a red light and shuts off as soon as I let go of pedal the car seems to have trouble “turning on” it shakes and the lights flash. I have to just put ny car in park at the light and turn my engine off and on to get my car to work.
Corrective Action:
I’ve experienced my jeep compass when auto start is turned off and the car is at a red light and shuts off as soon as I let go of pedal the car seems to have trouble “turning on” it shakes and the lights flash. I have to just put ny car in park at the light and turn my engine off and on to get my car to work.
Additional Notes:
I’ve experienced my jeep compass when auto start is turned off and the car is at a red light and shuts off as soon as I let go of pedal the car seems to have trouble “turning on” it shakes and the lights flash. I have to just put ny car in park at the light and turn my engine off and on to get my car to work.
Mfg Campaign: 11587309
Recall Date: May 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car started beeping and information center was flashing and drive indicator was flashing . At another time car shifted in reverse and would not move. Humming sound coming from front right wheel at 40mph and would not go away until until 60mph. Was told it was the all wheel drive system.
Corrective Action:
Car started beeping and information center was flashing and drive indicator was flashing . At another time car shifted in reverse and would not move. Humming sound coming from front right wheel at 40mph and would not go away until until 60mph. Was told it was the all wheel drive system.
Additional Notes:
Car started beeping and information center was flashing and drive indicator was flashing . At another time car shifted in reverse and would not move. Humming sound coming from front right wheel at 40mph and would not go away until until 60mph. Was told it was the all wheel drive system.
Mfg Campaign: 11582704
Recall Date: Apr 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Car started beeping and information center was flashing and drive indicator was flashing . At another time car shifted in reverse and would not move. Humming sound coming from front right wheel at 40mph and would not go away until until 60mph. Was told it was the all wheel drive system.
Corrective Action:
Car started beeping and information center was flashing and drive indicator was flashing . At another time car shifted in reverse and would not move. Humming sound coming from front right wheel at 40mph and would not go away until until 60mph. Was told it was the all wheel drive system.
Additional Notes:
Car started beeping and information center was flashing and drive indicator was flashing . At another time car shifted in reverse and would not move. Humming sound coming from front right wheel at 40mph and would not go away until until 60mph. Was told it was the all wheel drive system.
Mfg Campaign: 11582704
Recall Date: Apr 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Car started beeping and information center was flashing and drive indicator was flashing . At another time car shifted in reverse and would not move. Humming sound coming from front right wheel at 40mph and would not go away until until 60mph. Was told it was the all wheel drive system.
Corrective Action:
Car started beeping and information center was flashing and drive indicator was flashing . At another time car shifted in reverse and would not move. Humming sound coming from front right wheel at 40mph and would not go away until until 60mph. Was told it was the all wheel drive system.
Additional Notes:
Car started beeping and information center was flashing and drive indicator was flashing . At another time car shifted in reverse and would not move. Humming sound coming from front right wheel at 40mph and would not go away until until 60mph. Was told it was the all wheel drive system.
Mfg Campaign: 11582704
Recall Date: Apr 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I was in a serious accident, the 2022 jeep compass s totaled and the airbags never deployed. The two other cars airbags did deploy.
Corrective Action:
I was in a serious accident, the 2022 jeep compass s totaled and the airbags never deployed. The two other cars airbags did deploy.
Additional Notes:
I was in a serious accident, the 2022 jeep compass s totaled and the airbags never deployed. The two other cars airbags did deploy.
Mfg Campaign: 11580156
Recall Date: Mar 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Occurs at stop sign/light when idling. The car will shut off and will not turn back on although all features in the car are running. The screen will display ‘engine running’ but the vehicle will not drive. I will push the stop/start button and nothing happens. It will take a few minutes for the vehicle to come back on again. This has happened numerous times at random. I have taken my vehicle to two separate dealerships and neither have been able to figure out how to repair the issue. I do not feel safe as this is a high risk for accident and I have two children who are in the vehicle.
Corrective Action:
Occurs at stop sign/light when idling. The car will shut off and will not turn back on although all features in the car are running. The screen will display ‘engine running’ but the vehicle will not drive. I will push the stop/start button and nothing happens. It will take a few minutes for the vehicle to come back on again. This has happened numerous times at random. I have taken my vehicle to two separate dealerships and neither have been able to figure out how to repair the issue. I do not feel safe as this is a high risk for accident and I have two children who are in the vehicle.
Additional Notes:
Occurs at stop sign/light when idling. The car will shut off and will not turn back on although all features in the car are running. The screen will display ‘engine running’ but the vehicle will not drive. I will push the stop/start button and nothing happens. It will take a few minutes for the vehicle to come back on again. This has happened numerous times at random. I have taken my vehicle to two separate dealerships and neither have been able to figure out how to repair the issue. I do not feel safe as this is a high risk for accident and I have two children who are in the vehicle.
Mfg Campaign: 11578556
Recall Date: Mar 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Occurs at stop sign/light when idling. The car will shut off and will not turn back on although all features in the car are running. The screen will display ‘engine running’ but the vehicle will not drive. I will push the stop/start button and nothing happens. It will take a few minutes for the vehicle to come back on again. This has happened numerous times at random. I have taken my vehicle to two separate dealerships and neither have been able to figure out how to repair the issue. I do not feel safe as this is a high risk for accident and I have two children who are in the vehicle.
Corrective Action:
Occurs at stop sign/light when idling. The car will shut off and will not turn back on although all features in the car are running. The screen will display ‘engine running’ but the vehicle will not drive. I will push the stop/start button and nothing happens. It will take a few minutes for the vehicle to come back on again. This has happened numerous times at random. I have taken my vehicle to two separate dealerships and neither have been able to figure out how to repair the issue. I do not feel safe as this is a high risk for accident and I have two children who are in the vehicle.
Additional Notes:
Occurs at stop sign/light when idling. The car will shut off and will not turn back on although all features in the car are running. The screen will display ‘engine running’ but the vehicle will not drive. I will push the stop/start button and nothing happens. It will take a few minutes for the vehicle to come back on again. This has happened numerous times at random. I have taken my vehicle to two separate dealerships and neither have been able to figure out how to repair the issue. I do not feel safe as this is a high risk for accident and I have two children who are in the vehicle.
Mfg Campaign: 11578556
Recall Date: Mar 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11576884
Recall Date: Mar 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The auto start/stop came on and then the battery for it died left me at a green light with the vehicle not running. Had to turn ignition off then restarthe vehicle. it also placed the parking brake on.
Corrective Action:
The auto start/stop came on and then the battery for it died left me at a green light with the vehicle not running. Had to turn ignition off then restarthe vehicle. it also placed the parking brake on.
Additional Notes:
The auto start/stop came on and then the battery for it died left me at a green light with the vehicle not running. Had to turn ignition off then restarthe vehicle. it also placed the parking brake on.
Mfg Campaign: 11574906
Recall Date: Mar 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
UKNOWN
Corrective Action:
UKNOWN
Additional Notes:
UKNOWN
Mfg Campaign: 11573575
Recall Date: Feb 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UKNOWN
Corrective Action:
UKNOWN
Additional Notes:
UKNOWN
Mfg Campaign: 11573575
Recall Date: Feb 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UKNOWN
Corrective Action:
UKNOWN
Additional Notes:
UKNOWN
Mfg Campaign: 11573575
Recall Date: Feb 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
i brought in my car for service and clearly nothing was fixed. i have been having issues with this car for YEARS now and nothing is being repaired at the dealership. I will enclosed back up that i went there and they apparently fixed it but car is still having issues. IT IS NOT SAFE TO DRIVE.
Corrective Action:
i brought in my car for service and clearly nothing was fixed. i have been having issues with this car for YEARS now and nothing is being repaired at the dealership. I will enclosed back up that i went there and they apparently fixed it but car is still having issues. IT IS NOT SAFE TO DRIVE.
Additional Notes:
i brought in my car for service and clearly nothing was fixed. i have been having issues with this car for YEARS now and nothing is being repaired at the dealership. I will enclosed back up that i went there and they apparently fixed it but car is still having issues. IT IS NOT SAFE TO DRIVE.
Mfg Campaign: 11573577
Recall Date: Feb 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
i brought in my car for service and clearly nothing was fixed. i have been having issues with this car for YEARS now and nothing is being repaired at the dealership. I will enclosed back up that i went there and they apparently fixed it but car is still having issues. IT IS NOT SAFE TO DRIVE.
Corrective Action:
i brought in my car for service and clearly nothing was fixed. i have been having issues with this car for YEARS now and nothing is being repaired at the dealership. I will enclosed back up that i went there and they apparently fixed it but car is still having issues. IT IS NOT SAFE TO DRIVE.
Additional Notes:
i brought in my car for service and clearly nothing was fixed. i have been having issues with this car for YEARS now and nothing is being repaired at the dealership. I will enclosed back up that i went there and they apparently fixed it but car is still having issues. IT IS NOT SAFE TO DRIVE.
Mfg Campaign: 11573577
Recall Date: Feb 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
i brought in my car for service and clearly nothing was fixed. i have been having issues with this car for YEARS now and nothing is being repaired at the dealership. I will enclosed back up that i went there and they apparently fixed it but car is still having issues. IT IS NOT SAFE TO DRIVE.
Corrective Action:
i brought in my car for service and clearly nothing was fixed. i have been having issues with this car for YEARS now and nothing is being repaired at the dealership. I will enclosed back up that i went there and they apparently fixed it but car is still having issues. IT IS NOT SAFE TO DRIVE.
Additional Notes:
i brought in my car for service and clearly nothing was fixed. i have been having issues with this car for YEARS now and nothing is being repaired at the dealership. I will enclosed back up that i went there and they apparently fixed it but car is still having issues. IT IS NOT SAFE TO DRIVE.
Mfg Campaign: 11573577
Recall Date: Feb 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI
Potential Consequences:
UConnect media center does not allow hands free operation via BlueTooth wireless connections, UConnect media center has been upgraded (firmware) to use only 5G wireless, Jeep Compass only has build in 4G for Telematics. to achieve hands free a separate cable needs to be connected to the front USB-C connection so that Apple Car Play is available through the UConnect media center, this was confirmed by the UConnect customer service. The presence of a physical cable is detrimental to the safety of the operator and passenger because it needs to be in the front of the cabin (not the rear). When the cable is disconnected from the apple iPhone the connection of the phone to the media center is severed and if a phone call is received or needs to be made, then operator needs to make or take the call manually. The contact stated according to the National Conference of State Legislators (NCSL), as of September 2023, 29 U.S. states (plus the District of Columbia) have a ban on using handheld devices for all drivers anytime they are behind the wheel.
Corrective Action:
UConnect media center does not allow hands free operation via BlueTooth wireless connections, UConnect media center has been upgraded (firmware) to use only 5G wireless, Jeep Compass only has build in 4G for Telematics. to achieve hands free a separate cable needs to be connected to the front USB-C connection so that Apple Car Play is available through the UConnect media center, this was confirmed by the UConnect customer service. The presence of a physical cable is detrimental to the safety of the operator and passenger because it needs to be in the front of the cabin (not the rear). When the cable is disconnected from the apple iPhone the connection of the phone to the media center is severed and if a phone call is received or needs to be made, then operator needs to make or take the call manually. The contact stated according to the National Conference of State Legislators (NCSL), as of September 2023, 29 U.S. states (plus the District of Columbia) have a ban on using handheld devices for all drivers anytime they are behind the wheel.
Additional Notes:
UConnect media center does not allow hands free operation via BlueTooth wireless connections, UConnect media center has been upgraded (firmware) to use only 5G wireless, Jeep Compass only has build in 4G for Telematics. to achieve hands free a separate cable needs to be connected to the front USB-C connection so that Apple Car Play is available through the UConnect media center, this was confirmed by the UConnect customer service. The presence of a physical cable is detrimental to the safety of the operator and passenger because it needs to be in the front of the cabin (not the rear). When the cable is disconnected from the apple iPhone the connection of the phone to the media center is severed and if a phone call is received or needs to be made, then operator needs to make or take the call manually. The contact stated according to the National Conference of State Legislators (NCSL), as of September 2023, 29 U.S. states (plus the District of Columbia) have a ban on using handheld devices for all drivers anytime they are behind the wheel.
Mfg Campaign: 11573497
Recall Date: Feb 22, 2024
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