Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Compass vehicles. The brightness level of the instrument panel cluster (IPC) may not be adjustable due to incorrect software in the body control module (BCM). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 88A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The instrument panel center cluster display may be insufficiently illuminated and may not appear visible during daytime driving conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 15A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The front seat head restraints were not welded properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z36
Recall Date: Apr 14, 2022
Consumer Complaints
330 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This is the third time this has happened to me. The second time I took it to the dealership for inspection and was told they could not locate any issues. The first time it happened, I had started my vehicle, and it was running for around 3-4 minutes while I got my child settled in the backseat. By the time I made it back to the drivers seat, I heard noises alerting me to issues. Multiple lights showed up on the dash, and when I went into the menu it would tell me system failure, and service required. Prior to this, there weren't any indicators as to some sort of failure was going to happen. After a few days I was able to manually reset the notifications.
Corrective Action:
This is the third time this has happened to me. The second time I took it to the dealership for inspection and was told they could not locate any issues. The first time it happened, I had started my vehicle, and it was running for around 3-4 minutes while I got my child settled in the backseat. By the time I made it back to the drivers seat, I heard noises alerting me to issues. Multiple lights showed up on the dash, and when I went into the menu it would tell me system failure, and service required. Prior to this, there weren't any indicators as to some sort of failure was going to happen. After a few days I was able to manually reset the notifications.
Additional Notes:
This is the third time this has happened to me. The second time I took it to the dealership for inspection and was told they could not locate any issues. The first time it happened, I had started my vehicle, and it was running for around 3-4 minutes while I got my child settled in the backseat. By the time I made it back to the drivers seat, I heard noises alerting me to issues. Multiple lights showed up on the dash, and when I went into the menu it would tell me system failure, and service required. Prior to this, there weren't any indicators as to some sort of failure was going to happen. After a few days I was able to manually reset the notifications.
Mfg Campaign: 11470366
Recall Date: Jun 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Shuts off at random and you have to go back into the system setting to turn back on. Has happened twice in the two weeks I have had the vehicle.
Corrective Action:
Shuts off at random and you have to go back into the system setting to turn back on. Has happened twice in the two weeks I have had the vehicle.
Additional Notes:
Shuts off at random and you have to go back into the system setting to turn back on. Has happened twice in the two weeks I have had the vehicle.
Mfg Campaign: 11469340
Recall Date: Jun 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Shuts off at random and you have to go back into the system setting to turn back on. Has happened twice in the two weeks I have had the vehicle.
Corrective Action:
Shuts off at random and you have to go back into the system setting to turn back on. Has happened twice in the two weeks I have had the vehicle.
Additional Notes:
Shuts off at random and you have to go back into the system setting to turn back on. Has happened twice in the two weeks I have had the vehicle.
Mfg Campaign: 11469340
Recall Date: Jun 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Back up camera screen totally black when trying to back up at night.
Corrective Action:
Back up camera screen totally black when trying to back up at night.
Additional Notes:
Back up camera screen totally black when trying to back up at night.
Mfg Campaign: 11469343
Recall Date: Jun 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
Potential Consequences:
The contact owns a 2022 Jeep Compass. The contact stated while the vehicle was parked there was a continuous audible alert coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer however, the result of the diagnostic test was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was unknown.
Corrective Action:
The contact owns a 2022 Jeep Compass. The contact stated while the vehicle was parked there was a continuous audible alert coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer however, the result of the diagnostic test was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was unknown.
Additional Notes:
The contact owns a 2022 Jeep Compass. The contact stated while the vehicle was parked there was a continuous audible alert coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer however, the result of the diagnostic test was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was unknown.
Mfg Campaign: 11464367
Recall Date: May 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On Feb 8th, 2022 the four wheel drive quit working giving message to service 4wd. The front tires turned and the back tired did not turn and the car did not move forward or backwards. If this would have happened in an area that was remote and no people around I would have not been able to get help. This is a safety issue as car was inoperable and could have stranded me in a remote location. Leased this vehicle on Dec 29, 2021 and issues started Jan 5th, the screen would not work was unable to control heat, radio, navigation, hands free, cruise control etc. Was in Tennessee where it was warm and no heat needed, headed back to MN to negative 30 degrees and no heat, could have froze if car would have stopped. With no heat in MN at negative 30 degrees it is unsafe to drive without heat. This is a big safety issue. Please help it was in service department Jan 18 - 24 and continued to have daily issues then in shop Feb 8 through April 14th, still having issues after picking it up. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
On Feb 8th, 2022 the four wheel drive quit working giving message to service 4wd. The front tires turned and the back tired did not turn and the car did not move forward or backwards. If this would have happened in an area that was remote and no people around I would have not been able to get help. This is a safety issue as car was inoperable and could have stranded me in a remote location. Leased this vehicle on Dec 29, 2021 and issues started Jan 5th, the screen would not work was unable to control heat, radio, navigation, hands free, cruise control etc. Was in Tennessee where it was warm and no heat needed, headed back to MN to negative 30 degrees and no heat, could have froze if car would have stopped. With no heat in MN at negative 30 degrees it is unsafe to drive without heat. This is a big safety issue. Please help it was in service department Jan 18 - 24 and continued to have daily issues then in shop Feb 8 through April 14th, still having issues after picking it up. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
On Feb 8th, 2022 the four wheel drive quit working giving message to service 4wd. The front tires turned and the back tired did not turn and the car did not move forward or backwards. If this would have happened in an area that was remote and no people around I would have not been able to get help. This is a safety issue as car was inoperable and could have stranded me in a remote location. Leased this vehicle on Dec 29, 2021 and issues started Jan 5th, the screen would not work was unable to control heat, radio, navigation, hands free, cruise control etc. Was in Tennessee where it was warm and no heat needed, headed back to MN to negative 30 degrees and no heat, could have froze if car would have stopped. With no heat in MN at negative 30 degrees it is unsafe to drive without heat. This is a big safety issue. Please help it was in service department Jan 18 - 24 and continued to have daily issues then in shop Feb 8 through April 14th, still having issues after picking it up. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11460807
Recall Date: Apr 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On Feb 8th, 2022 the four wheel drive quit working giving message to service 4wd. The front tires turned and the back tired did not turn and the car did not move forward or backwards. If this would have happened in an area that was remote and no people around I would have not been able to get help. This is a safety issue as car was inoperable and could have stranded me in a remote location. Leased this vehicle on Dec 29, 2021 and issues started Jan 5th, the screen would not work was unable to control heat, radio, navigation, hands free, cruise control etc. Was in Tennessee where it was warm and no heat needed, headed back to MN to negative 30 degrees and no heat, could have froze if car would have stopped. With no heat in MN at negative 30 degrees it is unsafe to drive without heat. This is a big safety issue. Please help it was in service department Jan 18 - 24 and continued to have daily issues then in shop Feb 8 through April 14th, still having issues after picking it up. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
On Feb 8th, 2022 the four wheel drive quit working giving message to service 4wd. The front tires turned and the back tired did not turn and the car did not move forward or backwards. If this would have happened in an area that was remote and no people around I would have not been able to get help. This is a safety issue as car was inoperable and could have stranded me in a remote location. Leased this vehicle on Dec 29, 2021 and issues started Jan 5th, the screen would not work was unable to control heat, radio, navigation, hands free, cruise control etc. Was in Tennessee where it was warm and no heat needed, headed back to MN to negative 30 degrees and no heat, could have froze if car would have stopped. With no heat in MN at negative 30 degrees it is unsafe to drive without heat. This is a big safety issue. Please help it was in service department Jan 18 - 24 and continued to have daily issues then in shop Feb 8 through April 14th, still having issues after picking it up. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
On Feb 8th, 2022 the four wheel drive quit working giving message to service 4wd. The front tires turned and the back tired did not turn and the car did not move forward or backwards. If this would have happened in an area that was remote and no people around I would have not been able to get help. This is a safety issue as car was inoperable and could have stranded me in a remote location. Leased this vehicle on Dec 29, 2021 and issues started Jan 5th, the screen would not work was unable to control heat, radio, navigation, hands free, cruise control etc. Was in Tennessee where it was warm and no heat needed, headed back to MN to negative 30 degrees and no heat, could have froze if car would have stopped. With no heat in MN at negative 30 degrees it is unsafe to drive without heat. This is a big safety issue. Please help it was in service department Jan 18 - 24 and continued to have daily issues then in shop Feb 8 through April 14th, still having issues after picking it up. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11460807
Recall Date: Apr 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I am currently in a loaner car from dodge dealership, 2022 Jeep Compass limited 4x4. when we got it pretty much as soon as we were in it and down the road every dashboard warning light popped on and it goes through the process of telling you everything from lane assist to park assist. Nothing works as far as cruise control blind spot warning nothing I all says needs to he serviced. When this happens if they vehicle is cruise control you lose cruise control until the vehicle decides you can have it back. We’ve Had the loaner for 2 weeks and it happens every single day at least twice a day. Around the same times every day.
Corrective Action:
I am currently in a loaner car from dodge dealership, 2022 Jeep Compass limited 4x4. when we got it pretty much as soon as we were in it and down the road every dashboard warning light popped on and it goes through the process of telling you everything from lane assist to park assist. Nothing works as far as cruise control blind spot warning nothing I all says needs to he serviced. When this happens if they vehicle is cruise control you lose cruise control until the vehicle decides you can have it back. We’ve Had the loaner for 2 weeks and it happens every single day at least twice a day. Around the same times every day.
Additional Notes:
I am currently in a loaner car from dodge dealership, 2022 Jeep Compass limited 4x4. when we got it pretty much as soon as we were in it and down the road every dashboard warning light popped on and it goes through the process of telling you everything from lane assist to park assist. Nothing works as far as cruise control blind spot warning nothing I all says needs to he serviced. When this happens if they vehicle is cruise control you lose cruise control until the vehicle decides you can have it back. We’ve Had the loaner for 2 weeks and it happens every single day at least twice a day. Around the same times every day.
Mfg Campaign: 11459719
Recall Date: Apr 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I am currently in a loaner car from dodge dealership, 2022 Jeep Compass limited 4x4. when we got it pretty much as soon as we were in it and down the road every dashboard warning light popped on and it goes through the process of telling you everything from lane assist to park assist. Nothing works as far as cruise control blind spot warning nothing I all says needs to he serviced. When this happens if they vehicle is cruise control you lose cruise control until the vehicle decides you can have it back. We’ve Had the loaner for 2 weeks and it happens every single day at least twice a day. Around the same times every day.
Corrective Action:
I am currently in a loaner car from dodge dealership, 2022 Jeep Compass limited 4x4. when we got it pretty much as soon as we were in it and down the road every dashboard warning light popped on and it goes through the process of telling you everything from lane assist to park assist. Nothing works as far as cruise control blind spot warning nothing I all says needs to he serviced. When this happens if they vehicle is cruise control you lose cruise control until the vehicle decides you can have it back. We’ve Had the loaner for 2 weeks and it happens every single day at least twice a day. Around the same times every day.
Additional Notes:
I am currently in a loaner car from dodge dealership, 2022 Jeep Compass limited 4x4. when we got it pretty much as soon as we were in it and down the road every dashboard warning light popped on and it goes through the process of telling you everything from lane assist to park assist. Nothing works as far as cruise control blind spot warning nothing I all says needs to he serviced. When this happens if they vehicle is cruise control you lose cruise control until the vehicle decides you can have it back. We’ve Had the loaner for 2 weeks and it happens every single day at least twice a day. Around the same times every day.
Mfg Campaign: 11459719
Recall Date: Apr 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I am currently in a loaner car from dodge dealership, 2022 Jeep Compass limited 4x4. when we got it pretty much as soon as we were in it and down the road every dashboard warning light popped on and it goes through the process of telling you everything from lane assist to park assist. Nothing works as far as cruise control blind spot warning nothing I all says needs to he serviced. When this happens if they vehicle is cruise control you lose cruise control until the vehicle decides you can have it back. We’ve Had the loaner for 2 weeks and it happens every single day at least twice a day. Around the same times every day.
Corrective Action:
I am currently in a loaner car from dodge dealership, 2022 Jeep Compass limited 4x4. when we got it pretty much as soon as we were in it and down the road every dashboard warning light popped on and it goes through the process of telling you everything from lane assist to park assist. Nothing works as far as cruise control blind spot warning nothing I all says needs to he serviced. When this happens if they vehicle is cruise control you lose cruise control until the vehicle decides you can have it back. We’ve Had the loaner for 2 weeks and it happens every single day at least twice a day. Around the same times every day.
Additional Notes:
I am currently in a loaner car from dodge dealership, 2022 Jeep Compass limited 4x4. when we got it pretty much as soon as we were in it and down the road every dashboard warning light popped on and it goes through the process of telling you everything from lane assist to park assist. Nothing works as far as cruise control blind spot warning nothing I all says needs to he serviced. When this happens if they vehicle is cruise control you lose cruise control until the vehicle decides you can have it back. We’ve Had the loaner for 2 weeks and it happens every single day at least twice a day. Around the same times every day.
Mfg Campaign: 11459719
Recall Date: Apr 5, 2022
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