Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The front lower control arms may be incorrectly welded, potentially resulting in a control arm separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U42
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The passenger side air bag assembly may have inflator mounting nuts loose within the module assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T73
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T70
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T65
Recall Date: Oct 24, 2017
Consumer Complaints
1.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Random shiggling when driving between 20 ad 35mph specifically goin up slight inclines or hills, hardshifting randomly some times light some no noise times catches u off guard and makes metal noise , power dips only to 12v wall and cigarette plug stops charging what ever is plugged into it or restarts the item when engin starts back up at a stop sign or stop light with autostart stop activated,
Corrective Action:
Random shiggling when driving between 20 ad 35mph specifically goin up slight inclines or hills, hardshifting randomly some times light some no noise times catches u off guard and makes metal noise , power dips only to 12v wall and cigarette plug stops charging what ever is plugged into it or restarts the item when engin starts back up at a stop sign or stop light with autostart stop activated,
Additional Notes:
Random shiggling when driving between 20 ad 35mph specifically goin up slight inclines or hills, hardshifting randomly some times light some no noise times catches u off guard and makes metal noise , power dips only to 12v wall and cigarette plug stops charging what ever is plugged into it or restarts the item when engin starts back up at a stop sign or stop light with autostart stop activated,
Mfg Campaign: 11597168
Recall Date: Jun 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Random shiggling when driving between 20 ad 35mph specifically goin up slight inclines or hills, hardshifting randomly some times light some no noise times catches u off guard and makes metal noise , power dips only to 12v wall and cigarette plug stops charging what ever is plugged into it or restarts the item when engin starts back up at a stop sign or stop light with autostart stop activated,
Corrective Action:
Random shiggling when driving between 20 ad 35mph specifically goin up slight inclines or hills, hardshifting randomly some times light some no noise times catches u off guard and makes metal noise , power dips only to 12v wall and cigarette plug stops charging what ever is plugged into it or restarts the item when engin starts back up at a stop sign or stop light with autostart stop activated,
Additional Notes:
Random shiggling when driving between 20 ad 35mph specifically goin up slight inclines or hills, hardshifting randomly some times light some no noise times catches u off guard and makes metal noise , power dips only to 12v wall and cigarette plug stops charging what ever is plugged into it or restarts the item when engin starts back up at a stop sign or stop light with autostart stop activated,
Mfg Campaign: 11597168
Recall Date: Jun 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Random shiggling when driving between 20 ad 35mph specifically goin up slight inclines or hills, hardshifting randomly some times light some no noise times catches u off guard and makes metal noise , power dips only to 12v wall and cigarette plug stops charging what ever is plugged into it or restarts the item when engin starts back up at a stop sign or stop light with autostart stop activated,
Corrective Action:
Random shiggling when driving between 20 ad 35mph specifically goin up slight inclines or hills, hardshifting randomly some times light some no noise times catches u off guard and makes metal noise , power dips only to 12v wall and cigarette plug stops charging what ever is plugged into it or restarts the item when engin starts back up at a stop sign or stop light with autostart stop activated,
Additional Notes:
Random shiggling when driving between 20 ad 35mph specifically goin up slight inclines or hills, hardshifting randomly some times light some no noise times catches u off guard and makes metal noise , power dips only to 12v wall and cigarette plug stops charging what ever is plugged into it or restarts the item when engin starts back up at a stop sign or stop light with autostart stop activated,
Mfg Campaign: 11597168
Recall Date: Jun 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2018 jeep compass rearview cameras fail. Info shared by hundreds of owners on Reddit and jeep forums. Mine haven't functioned properly since 2022 mostly off but working sometimes with lag.
Corrective Action:
2018 jeep compass rearview cameras fail. Info shared by hundreds of owners on Reddit and jeep forums. Mine haven't functioned properly since 2022 mostly off but working sometimes with lag.
Additional Notes:
2018 jeep compass rearview cameras fail. Info shared by hundreds of owners on Reddit and jeep forums. Mine haven't functioned properly since 2022 mostly off but working sometimes with lag.
Mfg Campaign: 11595238
Recall Date: Jun 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Navigation screen has a bubble internally. It turn on automatically connects with phones that are synchronized and starts calling. In my case it has called sos, random numbers it will not allow the phone to hang up while driving and it will not turn off just by pushing the button when it’s making a call. It has become such an issue and safety concern. It has taken my attention while driving on highways and we have had many instances where an accident almost happened because of it. There are many other people out there with the same issue and this is not caused by wear and tear but manufacture defects
Corrective Action:
Navigation screen has a bubble internally. It turn on automatically connects with phones that are synchronized and starts calling. In my case it has called sos, random numbers it will not allow the phone to hang up while driving and it will not turn off just by pushing the button when it’s making a call. It has become such an issue and safety concern. It has taken my attention while driving on highways and we have had many instances where an accident almost happened because of it. There are many other people out there with the same issue and this is not caused by wear and tear but manufacture defects
Additional Notes:
Navigation screen has a bubble internally. It turn on automatically connects with phones that are synchronized and starts calling. In my case it has called sos, random numbers it will not allow the phone to hang up while driving and it will not turn off just by pushing the button when it’s making a call. It has become such an issue and safety concern. It has taken my attention while driving on highways and we have had many instances where an accident almost happened because of it. There are many other people out there with the same issue and this is not caused by wear and tear but manufacture defects
Mfg Campaign: 11593652
Recall Date: Jun 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ABOUT YEARS AGO I WAS DRIVING MY 2018 JEEP COMPASS, WHEN ALL OF A SUDEN THE LIGHTS ON THE DASHBOARD WENT CRAZY BLINKING ON AND OFF AND THE RADIO TOO, THEN THE ENGINE TURNED OFF AND THE STEERING WHEEL WAS TO HARD, I TOOK THE CAR TO THE DEALERSHIP TO GET IT CHECKED UP. AFTER A FEW DAYS THE DEALERSHIP SAID THERE IS NOTHING WRONG WITH THE CAR. BUT DAYS LATER THE CAR DID THE SAME THING AGAIN. TOOK THE CAR BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR A OVER TWO WEEKS THEY SAID CAR WAS FIX TWO MONTHS AFTER THAT CAR DID IT AGAIN WENT BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR MORE THAN SIX MONTHS, THEY COULD NOT FIND THE PROBLEM THEY CHANGE SOME WIRING, BATTERIES AND THE RADIO AND THEY SAID ITS FIX BUT NO. THE CAR KEEP DOING THE SAME THING, OVER AND OVER NO I DONT FEEL SAFE DRIVING THIS CAR SPECIALLY IN THE HIGHWAY BECAUSE WHEN IT SHUTS OFF THE STEERING WHEEL IS VERY HARD TO MANEUVER AND IS NOT SAFE AT ALL.
Corrective Action:
ABOUT YEARS AGO I WAS DRIVING MY 2018 JEEP COMPASS, WHEN ALL OF A SUDEN THE LIGHTS ON THE DASHBOARD WENT CRAZY BLINKING ON AND OFF AND THE RADIO TOO, THEN THE ENGINE TURNED OFF AND THE STEERING WHEEL WAS TO HARD, I TOOK THE CAR TO THE DEALERSHIP TO GET IT CHECKED UP. AFTER A FEW DAYS THE DEALERSHIP SAID THERE IS NOTHING WRONG WITH THE CAR. BUT DAYS LATER THE CAR DID THE SAME THING AGAIN. TOOK THE CAR BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR A OVER TWO WEEKS THEY SAID CAR WAS FIX TWO MONTHS AFTER THAT CAR DID IT AGAIN WENT BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR MORE THAN SIX MONTHS, THEY COULD NOT FIND THE PROBLEM THEY CHANGE SOME WIRING, BATTERIES AND THE RADIO AND THEY SAID ITS FIX BUT NO. THE CAR KEEP DOING THE SAME THING, OVER AND OVER NO I DONT FEEL SAFE DRIVING THIS CAR SPECIALLY IN THE HIGHWAY BECAUSE WHEN IT SHUTS OFF THE STEERING WHEEL IS VERY HARD TO MANEUVER AND IS NOT SAFE AT ALL.
Additional Notes:
ABOUT YEARS AGO I WAS DRIVING MY 2018 JEEP COMPASS, WHEN ALL OF A SUDEN THE LIGHTS ON THE DASHBOARD WENT CRAZY BLINKING ON AND OFF AND THE RADIO TOO, THEN THE ENGINE TURNED OFF AND THE STEERING WHEEL WAS TO HARD, I TOOK THE CAR TO THE DEALERSHIP TO GET IT CHECKED UP. AFTER A FEW DAYS THE DEALERSHIP SAID THERE IS NOTHING WRONG WITH THE CAR. BUT DAYS LATER THE CAR DID THE SAME THING AGAIN. TOOK THE CAR BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR A OVER TWO WEEKS THEY SAID CAR WAS FIX TWO MONTHS AFTER THAT CAR DID IT AGAIN WENT BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR MORE THAN SIX MONTHS, THEY COULD NOT FIND THE PROBLEM THEY CHANGE SOME WIRING, BATTERIES AND THE RADIO AND THEY SAID ITS FIX BUT NO. THE CAR KEEP DOING THE SAME THING, OVER AND OVER NO I DONT FEEL SAFE DRIVING THIS CAR SPECIALLY IN THE HIGHWAY BECAUSE WHEN IT SHUTS OFF THE STEERING WHEEL IS VERY HARD TO MANEUVER AND IS NOT SAFE AT ALL.
Mfg Campaign: 11593449
Recall Date: Jun 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
ABOUT YEARS AGO I WAS DRIVING MY 2018 JEEP COMPASS, WHEN ALL OF A SUDEN THE LIGHTS ON THE DASHBOARD WENT CRAZY BLINKING ON AND OFF AND THE RADIO TOO, THEN THE ENGINE TURNED OFF AND THE STEERING WHEEL WAS TO HARD, I TOOK THE CAR TO THE DEALERSHIP TO GET IT CHECKED UP. AFTER A FEW DAYS THE DEALERSHIP SAID THERE IS NOTHING WRONG WITH THE CAR. BUT DAYS LATER THE CAR DID THE SAME THING AGAIN. TOOK THE CAR BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR A OVER TWO WEEKS THEY SAID CAR WAS FIX TWO MONTHS AFTER THAT CAR DID IT AGAIN WENT BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR MORE THAN SIX MONTHS, THEY COULD NOT FIND THE PROBLEM THEY CHANGE SOME WIRING, BATTERIES AND THE RADIO AND THEY SAID ITS FIX BUT NO. THE CAR KEEP DOING THE SAME THING, OVER AND OVER NO I DONT FEEL SAFE DRIVING THIS CAR SPECIALLY IN THE HIGHWAY BECAUSE WHEN IT SHUTS OFF THE STEERING WHEEL IS VERY HARD TO MANEUVER AND IS NOT SAFE AT ALL.
Corrective Action:
ABOUT YEARS AGO I WAS DRIVING MY 2018 JEEP COMPASS, WHEN ALL OF A SUDEN THE LIGHTS ON THE DASHBOARD WENT CRAZY BLINKING ON AND OFF AND THE RADIO TOO, THEN THE ENGINE TURNED OFF AND THE STEERING WHEEL WAS TO HARD, I TOOK THE CAR TO THE DEALERSHIP TO GET IT CHECKED UP. AFTER A FEW DAYS THE DEALERSHIP SAID THERE IS NOTHING WRONG WITH THE CAR. BUT DAYS LATER THE CAR DID THE SAME THING AGAIN. TOOK THE CAR BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR A OVER TWO WEEKS THEY SAID CAR WAS FIX TWO MONTHS AFTER THAT CAR DID IT AGAIN WENT BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR MORE THAN SIX MONTHS, THEY COULD NOT FIND THE PROBLEM THEY CHANGE SOME WIRING, BATTERIES AND THE RADIO AND THEY SAID ITS FIX BUT NO. THE CAR KEEP DOING THE SAME THING, OVER AND OVER NO I DONT FEEL SAFE DRIVING THIS CAR SPECIALLY IN THE HIGHWAY BECAUSE WHEN IT SHUTS OFF THE STEERING WHEEL IS VERY HARD TO MANEUVER AND IS NOT SAFE AT ALL.
Additional Notes:
ABOUT YEARS AGO I WAS DRIVING MY 2018 JEEP COMPASS, WHEN ALL OF A SUDEN THE LIGHTS ON THE DASHBOARD WENT CRAZY BLINKING ON AND OFF AND THE RADIO TOO, THEN THE ENGINE TURNED OFF AND THE STEERING WHEEL WAS TO HARD, I TOOK THE CAR TO THE DEALERSHIP TO GET IT CHECKED UP. AFTER A FEW DAYS THE DEALERSHIP SAID THERE IS NOTHING WRONG WITH THE CAR. BUT DAYS LATER THE CAR DID THE SAME THING AGAIN. TOOK THE CAR BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR A OVER TWO WEEKS THEY SAID CAR WAS FIX TWO MONTHS AFTER THAT CAR DID IT AGAIN WENT BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR MORE THAN SIX MONTHS, THEY COULD NOT FIND THE PROBLEM THEY CHANGE SOME WIRING, BATTERIES AND THE RADIO AND THEY SAID ITS FIX BUT NO. THE CAR KEEP DOING THE SAME THING, OVER AND OVER NO I DONT FEEL SAFE DRIVING THIS CAR SPECIALLY IN THE HIGHWAY BECAUSE WHEN IT SHUTS OFF THE STEERING WHEEL IS VERY HARD TO MANEUVER AND IS NOT SAFE AT ALL.
Mfg Campaign: 11593449
Recall Date: Jun 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ABOUT YEARS AGO I WAS DRIVING MY 2018 JEEP COMPASS, WHEN ALL OF A SUDEN THE LIGHTS ON THE DASHBOARD WENT CRAZY BLINKING ON AND OFF AND THE RADIO TOO, THEN THE ENGINE TURNED OFF AND THE STEERING WHEEL WAS TO HARD, I TOOK THE CAR TO THE DEALERSHIP TO GET IT CHECKED UP. AFTER A FEW DAYS THE DEALERSHIP SAID THERE IS NOTHING WRONG WITH THE CAR. BUT DAYS LATER THE CAR DID THE SAME THING AGAIN. TOOK THE CAR BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR A OVER TWO WEEKS THEY SAID CAR WAS FIX TWO MONTHS AFTER THAT CAR DID IT AGAIN WENT BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR MORE THAN SIX MONTHS, THEY COULD NOT FIND THE PROBLEM THEY CHANGE SOME WIRING, BATTERIES AND THE RADIO AND THEY SAID ITS FIX BUT NO. THE CAR KEEP DOING THE SAME THING, OVER AND OVER NO I DONT FEEL SAFE DRIVING THIS CAR SPECIALLY IN THE HIGHWAY BECAUSE WHEN IT SHUTS OFF THE STEERING WHEEL IS VERY HARD TO MANEUVER AND IS NOT SAFE AT ALL.
Corrective Action:
ABOUT YEARS AGO I WAS DRIVING MY 2018 JEEP COMPASS, WHEN ALL OF A SUDEN THE LIGHTS ON THE DASHBOARD WENT CRAZY BLINKING ON AND OFF AND THE RADIO TOO, THEN THE ENGINE TURNED OFF AND THE STEERING WHEEL WAS TO HARD, I TOOK THE CAR TO THE DEALERSHIP TO GET IT CHECKED UP. AFTER A FEW DAYS THE DEALERSHIP SAID THERE IS NOTHING WRONG WITH THE CAR. BUT DAYS LATER THE CAR DID THE SAME THING AGAIN. TOOK THE CAR BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR A OVER TWO WEEKS THEY SAID CAR WAS FIX TWO MONTHS AFTER THAT CAR DID IT AGAIN WENT BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR MORE THAN SIX MONTHS, THEY COULD NOT FIND THE PROBLEM THEY CHANGE SOME WIRING, BATTERIES AND THE RADIO AND THEY SAID ITS FIX BUT NO. THE CAR KEEP DOING THE SAME THING, OVER AND OVER NO I DONT FEEL SAFE DRIVING THIS CAR SPECIALLY IN THE HIGHWAY BECAUSE WHEN IT SHUTS OFF THE STEERING WHEEL IS VERY HARD TO MANEUVER AND IS NOT SAFE AT ALL.
Additional Notes:
ABOUT YEARS AGO I WAS DRIVING MY 2018 JEEP COMPASS, WHEN ALL OF A SUDEN THE LIGHTS ON THE DASHBOARD WENT CRAZY BLINKING ON AND OFF AND THE RADIO TOO, THEN THE ENGINE TURNED OFF AND THE STEERING WHEEL WAS TO HARD, I TOOK THE CAR TO THE DEALERSHIP TO GET IT CHECKED UP. AFTER A FEW DAYS THE DEALERSHIP SAID THERE IS NOTHING WRONG WITH THE CAR. BUT DAYS LATER THE CAR DID THE SAME THING AGAIN. TOOK THE CAR BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR A OVER TWO WEEKS THEY SAID CAR WAS FIX TWO MONTHS AFTER THAT CAR DID IT AGAIN WENT BACK TO THE DEALERSHIP AND THEY KEPT THE CAR FOR MORE THAN SIX MONTHS, THEY COULD NOT FIND THE PROBLEM THEY CHANGE SOME WIRING, BATTERIES AND THE RADIO AND THEY SAID ITS FIX BUT NO. THE CAR KEEP DOING THE SAME THING, OVER AND OVER NO I DONT FEEL SAFE DRIVING THIS CAR SPECIALLY IN THE HIGHWAY BECAUSE WHEN IT SHUTS OFF THE STEERING WHEEL IS VERY HARD TO MANEUVER AND IS NOT SAFE AT ALL.
Mfg Campaign: 11593449
Recall Date: Jun 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We realized a headlight malfunction where the headlights randomly and intermittently turn off. Sometimes they both work, sometimes one or the other works. A year ago, we seemed to notice a headlight go out, then they both worked. It happened again, so we replaced the bulb. Just last night, my wife happened to be following me home at night and her right headlight wouldn't turn on. In the middle of driving, both headlights went out. Then, shortly after, her left headlight went out and the right one came back on. I searched Jeep forums and discovered this is actually a very common problem and is not unique. This is an extremely hard issue to recognize due to the intermittent nature and poses a serious safety hazard driving at night. Given that it is obvious (took me 5 minutes) to realize there were countless other Jeep Compass owners having the issue, and the fact that headlights are a serious safety issue, I strongly recommend the NHTSA take a look into the issue. If you have any inspectors in the Dallas Fort-Worth area that would like to inspect this vehicle, please let me know.
Corrective Action:
We realized a headlight malfunction where the headlights randomly and intermittently turn off. Sometimes they both work, sometimes one or the other works. A year ago, we seemed to notice a headlight go out, then they both worked. It happened again, so we replaced the bulb. Just last night, my wife happened to be following me home at night and her right headlight wouldn't turn on. In the middle of driving, both headlights went out. Then, shortly after, her left headlight went out and the right one came back on. I searched Jeep forums and discovered this is actually a very common problem and is not unique. This is an extremely hard issue to recognize due to the intermittent nature and poses a serious safety hazard driving at night. Given that it is obvious (took me 5 minutes) to realize there were countless other Jeep Compass owners having the issue, and the fact that headlights are a serious safety issue, I strongly recommend the NHTSA take a look into the issue. If you have any inspectors in the Dallas Fort-Worth area that would like to inspect this vehicle, please let me know.
Additional Notes:
We realized a headlight malfunction where the headlights randomly and intermittently turn off. Sometimes they both work, sometimes one or the other works. A year ago, we seemed to notice a headlight go out, then they both worked. It happened again, so we replaced the bulb. Just last night, my wife happened to be following me home at night and her right headlight wouldn't turn on. In the middle of driving, both headlights went out. Then, shortly after, her left headlight went out and the right one came back on. I searched Jeep forums and discovered this is actually a very common problem and is not unique. This is an extremely hard issue to recognize due to the intermittent nature and poses a serious safety hazard driving at night. Given that it is obvious (took me 5 minutes) to realize there were countless other Jeep Compass owners having the issue, and the fact that headlights are a serious safety issue, I strongly recommend the NHTSA take a look into the issue. If you have any inspectors in the Dallas Fort-Worth area that would like to inspect this vehicle, please let me know.
Mfg Campaign: 11589285
Recall Date: May 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
We realized a headlight malfunction where the headlights randomly and intermittently turn off. Sometimes they both work, sometimes one or the other works. A year ago, we seemed to notice a headlight go out, then they both worked. It happened again, so we replaced the bulb. Just last night, my wife happened to be following me home at night and her right headlight wouldn't turn on. In the middle of driving, both headlights went out. Then, shortly after, her left headlight went out and the right one came back on. I searched Jeep forums and discovered this is actually a very common problem and is not unique. This is an extremely hard issue to recognize due to the intermittent nature and poses a serious safety hazard driving at night. Given that it is obvious (took me 5 minutes) to realize there were countless other Jeep Compass owners having the issue, and the fact that headlights are a serious safety issue, I strongly recommend the NHTSA take a look into the issue. If you have any inspectors in the Dallas Fort-Worth area that would like to inspect this vehicle, please let me know.
Corrective Action:
We realized a headlight malfunction where the headlights randomly and intermittently turn off. Sometimes they both work, sometimes one or the other works. A year ago, we seemed to notice a headlight go out, then they both worked. It happened again, so we replaced the bulb. Just last night, my wife happened to be following me home at night and her right headlight wouldn't turn on. In the middle of driving, both headlights went out. Then, shortly after, her left headlight went out and the right one came back on. I searched Jeep forums and discovered this is actually a very common problem and is not unique. This is an extremely hard issue to recognize due to the intermittent nature and poses a serious safety hazard driving at night. Given that it is obvious (took me 5 minutes) to realize there were countless other Jeep Compass owners having the issue, and the fact that headlights are a serious safety issue, I strongly recommend the NHTSA take a look into the issue. If you have any inspectors in the Dallas Fort-Worth area that would like to inspect this vehicle, please let me know.
Additional Notes:
We realized a headlight malfunction where the headlights randomly and intermittently turn off. Sometimes they both work, sometimes one or the other works. A year ago, we seemed to notice a headlight go out, then they both worked. It happened again, so we replaced the bulb. Just last night, my wife happened to be following me home at night and her right headlight wouldn't turn on. In the middle of driving, both headlights went out. Then, shortly after, her left headlight went out and the right one came back on. I searched Jeep forums and discovered this is actually a very common problem and is not unique. This is an extremely hard issue to recognize due to the intermittent nature and poses a serious safety hazard driving at night. Given that it is obvious (took me 5 minutes) to realize there were countless other Jeep Compass owners having the issue, and the fact that headlights are a serious safety issue, I strongly recommend the NHTSA take a look into the issue. If you have any inspectors in the Dallas Fort-Worth area that would like to inspect this vehicle, please let me know.
Mfg Campaign: 11589285
Recall Date: May 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
Since 2023, my vehicle has had water leakage coming from the back right passenger side from the seat belt opening and right side of the back trunk. This is a major concern because my son’s car seat is seated on the right back seat where the water leakage is coming from. I don’t want any mold to grow under his car seat or on his car seat. Also I gave jumper cables in the back of my trunk for safety. What if they were to get soak and wet then they are not able to work. Also I put my groceries in the trunk of my car. I don’t want them to get spoiled or become contaminated.
Corrective Action:
Since 2023, my vehicle has had water leakage coming from the back right passenger side from the seat belt opening and right side of the back trunk. This is a major concern because my son’s car seat is seated on the right back seat where the water leakage is coming from. I don’t want any mold to grow under his car seat or on his car seat. Also I gave jumper cables in the back of my trunk for safety. What if they were to get soak and wet then they are not able to work. Also I put my groceries in the trunk of my car. I don’t want them to get spoiled or become contaminated.
Additional Notes:
Since 2023, my vehicle has had water leakage coming from the back right passenger side from the seat belt opening and right side of the back trunk. This is a major concern because my son’s car seat is seated on the right back seat where the water leakage is coming from. I don’t want any mold to grow under his car seat or on his car seat. Also I gave jumper cables in the back of my trunk for safety. What if they were to get soak and wet then they are not able to work. Also I put my groceries in the trunk of my car. I don’t want them to get spoiled or become contaminated.
Mfg Campaign: 11589382
Recall Date: May 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since 2023, my vehicle has had water leakage coming from the back right passenger side from the seat belt opening and right side of the back trunk. This is a major concern because my son’s car seat is seated on the right back seat where the water leakage is coming from. I don’t want any mold to grow under his car seat or on his car seat. Also I gave jumper cables in the back of my trunk for safety. What if they were to get soak and wet then they are not able to work. Also I put my groceries in the trunk of my car. I don’t want them to get spoiled or become contaminated.
Corrective Action:
Since 2023, my vehicle has had water leakage coming from the back right passenger side from the seat belt opening and right side of the back trunk. This is a major concern because my son’s car seat is seated on the right back seat where the water leakage is coming from. I don’t want any mold to grow under his car seat or on his car seat. Also I gave jumper cables in the back of my trunk for safety. What if they were to get soak and wet then they are not able to work. Also I put my groceries in the trunk of my car. I don’t want them to get spoiled or become contaminated.
Additional Notes:
Since 2023, my vehicle has had water leakage coming from the back right passenger side from the seat belt opening and right side of the back trunk. This is a major concern because my son’s car seat is seated on the right back seat where the water leakage is coming from. I don’t want any mold to grow under his car seat or on his car seat. Also I gave jumper cables in the back of my trunk for safety. What if they were to get soak and wet then they are not able to work. Also I put my groceries in the trunk of my car. I don’t want them to get spoiled or become contaminated.
Mfg Campaign: 11589382
Recall Date: May 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Since 2023, my vehicle has had water leakage coming from the back right passenger side from the seat belt opening and right side of the back trunk. This is a major concern because my son’s car seat is seated on the right back seat where the water leakage is coming from. I don’t want any mold to grow under his car seat or on his car seat. Also I gave jumper cables in the back of my trunk for safety. What if they were to get soak and wet then they are not able to work. Also I put my groceries in the trunk of my car. I don’t want them to get spoiled or become contaminated.
Corrective Action:
Since 2023, my vehicle has had water leakage coming from the back right passenger side from the seat belt opening and right side of the back trunk. This is a major concern because my son’s car seat is seated on the right back seat where the water leakage is coming from. I don’t want any mold to grow under his car seat or on his car seat. Also I gave jumper cables in the back of my trunk for safety. What if they were to get soak and wet then they are not able to work. Also I put my groceries in the trunk of my car. I don’t want them to get spoiled or become contaminated.
Additional Notes:
Since 2023, my vehicle has had water leakage coming from the back right passenger side from the seat belt opening and right side of the back trunk. This is a major concern because my son’s car seat is seated on the right back seat where the water leakage is coming from. I don’t want any mold to grow under his car seat or on his car seat. Also I gave jumper cables in the back of my trunk for safety. What if they were to get soak and wet then they are not able to work. Also I put my groceries in the trunk of my car. I don’t want them to get spoiled or become contaminated.
Mfg Campaign: 11589382
Recall Date: May 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Jeep Compass. The contact stated while driving at an undisclosed speed, the headlights independently turned off. No warning lights were illuminated. The vehicle was taken to the dealer where the vehicle was diagnosed; however, the contact was unaware of the result of the diagnostic test. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was serviced under Customer Satisfaction Number: W20 (Reprogram Power Train Control Module) however, the failure with the headlights persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000.
Corrective Action:
The contact owns a 2018 Jeep Compass. The contact stated while driving at an undisclosed speed, the headlights independently turned off. No warning lights were illuminated. The vehicle was taken to the dealer where the vehicle was diagnosed; however, the contact was unaware of the result of the diagnostic test. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was serviced under Customer Satisfaction Number: W20 (Reprogram Power Train Control Module) however, the failure with the headlights persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000.
Additional Notes:
The contact owns a 2018 Jeep Compass. The contact stated while driving at an undisclosed speed, the headlights independently turned off. No warning lights were illuminated. The vehicle was taken to the dealer where the vehicle was diagnosed; however, the contact was unaware of the result of the diagnostic test. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was serviced under Customer Satisfaction Number: W20 (Reprogram Power Train Control Module) however, the failure with the headlights persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000.
Mfg Campaign: 11588038
Recall Date: May 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Jeep Compass. The contact stated that while accelerating from a stop sign, the vehicle stalled without warning. After several attempts, the vehicle was able to be restarted. The local dealer was contacted, and an appointment was scheduled, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,002.
Corrective Action:
The contact owns a 2018 Jeep Compass. The contact stated that while accelerating from a stop sign, the vehicle stalled without warning. After several attempts, the vehicle was able to be restarted. The local dealer was contacted, and an appointment was scheduled, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,002.
Additional Notes:
The contact owns a 2018 Jeep Compass. The contact stated that while accelerating from a stop sign, the vehicle stalled without warning. After several attempts, the vehicle was able to be restarted. The local dealer was contacted, and an appointment was scheduled, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,002.
Mfg Campaign: 11587700
Recall Date: May 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Since the purchase of the car (2017), the vehicle has had the issue of excessive oil consumption causing the vehicle to burn up oil at higher unknown fluctuating rates. The vehicle doesn’t have an oil life indicator to begin with, and the only thing that indicates you have no oil in your car is the oil pressure light that will SOMETIMES pop on and off. My car has stalled out multiple times while driving on the road and luckily has never happen on the freeway. I have been getting routine oil changes more than frequently ( anywhere from 1500-2000 miles sooner than the recommended oil change. What’s concerning is the oil is burning up at an unknown fluctuating rate, making it hard to tell when there is any oil left in the vehicle. This is causing the vehicle to stall randomly while operating it, which ultimately can result in a devastating fatal crash in the near future. Every time I get an oil change there is little to no oil left in the vehicle. This is an issue that needs to get addressed for the safety and well being of myself, family, and others on the road.
Corrective Action:
Since the purchase of the car (2017), the vehicle has had the issue of excessive oil consumption causing the vehicle to burn up oil at higher unknown fluctuating rates. The vehicle doesn’t have an oil life indicator to begin with, and the only thing that indicates you have no oil in your car is the oil pressure light that will SOMETIMES pop on and off. My car has stalled out multiple times while driving on the road and luckily has never happen on the freeway. I have been getting routine oil changes more than frequently ( anywhere from 1500-2000 miles sooner than the recommended oil change. What’s concerning is the oil is burning up at an unknown fluctuating rate, making it hard to tell when there is any oil left in the vehicle. This is causing the vehicle to stall randomly while operating it, which ultimately can result in a devastating fatal crash in the near future. Every time I get an oil change there is little to no oil left in the vehicle. This is an issue that needs to get addressed for the safety and well being of myself, family, and others on the road.
Additional Notes:
Since the purchase of the car (2017), the vehicle has had the issue of excessive oil consumption causing the vehicle to burn up oil at higher unknown fluctuating rates. The vehicle doesn’t have an oil life indicator to begin with, and the only thing that indicates you have no oil in your car is the oil pressure light that will SOMETIMES pop on and off. My car has stalled out multiple times while driving on the road and luckily has never happen on the freeway. I have been getting routine oil changes more than frequently ( anywhere from 1500-2000 miles sooner than the recommended oil change. What’s concerning is the oil is burning up at an unknown fluctuating rate, making it hard to tell when there is any oil left in the vehicle. This is causing the vehicle to stall randomly while operating it, which ultimately can result in a devastating fatal crash in the near future. Every time I get an oil change there is little to no oil left in the vehicle. This is an issue that needs to get addressed for the safety and well being of myself, family, and others on the road.
Mfg Campaign: 11587172
Recall Date: May 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The auto stop/start feature on this vehicle continues to have issues after parts such as; alternator, batteries and cables were replaced twice!
Corrective Action:
The auto stop/start feature on this vehicle continues to have issues after parts such as; alternator, batteries and cables were replaced twice!
Additional Notes:
The auto stop/start feature on this vehicle continues to have issues after parts such as; alternator, batteries and cables were replaced twice!
Mfg Campaign: 11586264
Recall Date: May 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The auto stop/start feature on this vehicle continues to have issues after parts such as; alternator, batteries and cables were replaced twice!
Corrective Action:
The auto stop/start feature on this vehicle continues to have issues after parts such as; alternator, batteries and cables were replaced twice!
Additional Notes:
The auto stop/start feature on this vehicle continues to have issues after parts such as; alternator, batteries and cables were replaced twice!
Mfg Campaign: 11586264
Recall Date: May 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The auto stop/start feature on this vehicle continues to have issues after parts such as; alternator, batteries and cables were replaced twice!
Corrective Action:
The auto stop/start feature on this vehicle continues to have issues after parts such as; alternator, batteries and cables were replaced twice!
Additional Notes:
The auto stop/start feature on this vehicle continues to have issues after parts such as; alternator, batteries and cables were replaced twice!
Mfg Campaign: 11586264
Recall Date: May 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
People involved: Car purchased from CarMax- Michael Sanders is my current contact CNA- Warranty company Auto Clinic- first auto repair shop brought to. Previous owner issues- [XXX] Auxillary battery replaced-22,821 [XXX] Towed in to dealership- 2/3 qts low on oil 23, 230 [XXX] oil consumption test- 26,797 [XXX]- Restart oil test- 29,546 [XXX]- passed oil test- NOt sure how because was driven less than 40 miles- 29,583 Carmax oil change prior to purchase- [XXX] at 35,920 miles. Purchased car with 35,927 miles Drove 3,455 miles before first engine light. Current odometer reading is approximately 40,000 [XXX] Car purchased [XXX]- Called into work. Car would not go over 40 miles per hour. Service engine light and oil light on. [XXX]- Towed to Auto Clinic [XXX] Rental car from Enterprise [XXX] Rental returned and loaner issued [XXX] -Auto Clinic- [XXX] AClinic calls and says possible ring failure. CNA needs oil consumption test to determine how much oil is being burnt. AClinic recommends a tear down to determine the extent of the damage. [XXX]- Engine died on the way to work. Took day off and towed to CarMax. [XXX] Notified car is ready. Low on oil. Oil change and oil consumption test [XXX]- Picked up car after returning from out of town. Did not feel confident driving. [XXX] Service engine light is on again. Drove to CarMax/ recommendation by Chris Prayer. U110A was the diagnostic reading. Was given a loaner from CarMax. Main battery was low, draining from auxiliary battery. [XXX] car is ready to be picked up. [XXX] Reporting of door panel issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
People involved: Car purchased from CarMax- Michael Sanders is my current contact CNA- Warranty company Auto Clinic- first auto repair shop brought to. Previous owner issues- [XXX] Auxillary battery replaced-22,821 [XXX] Towed in to dealership- 2/3 qts low on oil 23, 230 [XXX] oil consumption test- 26,797 [XXX]- Restart oil test- 29,546 [XXX]- passed oil test- NOt sure how because was driven less than 40 miles- 29,583 Carmax oil change prior to purchase- [XXX] at 35,920 miles. Purchased car with 35,927 miles Drove 3,455 miles before first engine light. Current odometer reading is approximately 40,000 [XXX] Car purchased [XXX]- Called into work. Car would not go over 40 miles per hour. Service engine light and oil light on. [XXX]- Towed to Auto Clinic [XXX] Rental car from Enterprise [XXX] Rental returned and loaner issued [XXX] -Auto Clinic- [XXX] AClinic calls and says possible ring failure. CNA needs oil consumption test to determine how much oil is being burnt. AClinic recommends a tear down to determine the extent of the damage. [XXX]- Engine died on the way to work. Took day off and towed to CarMax. [XXX] Notified car is ready. Low on oil. Oil change and oil consumption test [XXX]- Picked up car after returning from out of town. Did not feel confident driving. [XXX] Service engine light is on again. Drove to CarMax/ recommendation by Chris Prayer. U110A was the diagnostic reading. Was given a loaner from CarMax. Main battery was low, draining from auxiliary battery. [XXX] car is ready to be picked up. [XXX] Reporting of door panel issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
People involved: Car purchased from CarMax- Michael Sanders is my current contact CNA- Warranty company Auto Clinic- first auto repair shop brought to. Previous owner issues- [XXX] Auxillary battery replaced-22,821 [XXX] Towed in to dealership- 2/3 qts low on oil 23, 230 [XXX] oil consumption test- 26,797 [XXX]- Restart oil test- 29,546 [XXX]- passed oil test- NOt sure how because was driven less than 40 miles- 29,583 Carmax oil change prior to purchase- [XXX] at 35,920 miles. Purchased car with 35,927 miles Drove 3,455 miles before first engine light. Current odometer reading is approximately 40,000 [XXX] Car purchased [XXX]- Called into work. Car would not go over 40 miles per hour. Service engine light and oil light on. [XXX]- Towed to Auto Clinic [XXX] Rental car from Enterprise [XXX] Rental returned and loaner issued [XXX] -Auto Clinic- [XXX] AClinic calls and says possible ring failure. CNA needs oil consumption test to determine how much oil is being burnt. AClinic recommends a tear down to determine the extent of the damage. [XXX]- Engine died on the way to work. Took day off and towed to CarMax. [XXX] Notified car is ready. Low on oil. Oil change and oil consumption test [XXX]- Picked up car after returning from out of town. Did not feel confident driving. [XXX] Service engine light is on again. Drove to CarMax/ recommendation by Chris Prayer. U110A was the diagnostic reading. Was given a loaner from CarMax. Main battery was low, draining from auxiliary battery. [XXX] car is ready to be picked up. [XXX] Reporting of door panel issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11583311
Recall Date: Apr 16, 2024
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