Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The front lower control arms may be incorrectly welded, potentially resulting in a control arm separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U42
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The passenger side air bag assembly may have inflator mounting nuts loose within the module assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T73
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T70
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T65
Recall Date: Oct 24, 2017
Consumer Complaints
1.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I HAVE HAD THIS PROBLEM FOR CLOSE TO A YEAR AND I HAVE BROUGHT IT TO THE DEALER SERVICE DEPARTMENT. EACH TIME WHEN I'M CALLED TO PICK UP THE CAR AND AM TOLD THAT THE PROBLEM HAS BEEN SOLVED/REPAIRED, I DRIVE A FEW BLOCKS AND THE "CHECK ENGINE" LIGHT COMES ON. SIMULTANEOUSLY THE STOP/START FEATURE CONKS OUT. I BELIEVE THE PROBLEM IS DANGEROUS IN THAT I DON'T KNOW IF THERE TRULY IS A PROBLEM WITH THE ENGINE OR IS IT JUST A FAULTY LIGHT. THE START/STOP FEATURE DOESN'T ALARM ME AS MUCH, BUT IT ADDS TO THE COMPLEXITY OF THE ENGINE ISSUE.
Corrective Action:
I HAVE HAD THIS PROBLEM FOR CLOSE TO A YEAR AND I HAVE BROUGHT IT TO THE DEALER SERVICE DEPARTMENT. EACH TIME WHEN I'M CALLED TO PICK UP THE CAR AND AM TOLD THAT THE PROBLEM HAS BEEN SOLVED/REPAIRED, I DRIVE A FEW BLOCKS AND THE "CHECK ENGINE" LIGHT COMES ON. SIMULTANEOUSLY THE STOP/START FEATURE CONKS OUT. I BELIEVE THE PROBLEM IS DANGEROUS IN THAT I DON'T KNOW IF THERE TRULY IS A PROBLEM WITH THE ENGINE OR IS IT JUST A FAULTY LIGHT. THE START/STOP FEATURE DOESN'T ALARM ME AS MUCH, BUT IT ADDS TO THE COMPLEXITY OF THE ENGINE ISSUE.
Additional Notes:
I HAVE HAD THIS PROBLEM FOR CLOSE TO A YEAR AND I HAVE BROUGHT IT TO THE DEALER SERVICE DEPARTMENT. EACH TIME WHEN I'M CALLED TO PICK UP THE CAR AND AM TOLD THAT THE PROBLEM HAS BEEN SOLVED/REPAIRED, I DRIVE A FEW BLOCKS AND THE "CHECK ENGINE" LIGHT COMES ON. SIMULTANEOUSLY THE STOP/START FEATURE CONKS OUT. I BELIEVE THE PROBLEM IS DANGEROUS IN THAT I DON'T KNOW IF THERE TRULY IS A PROBLEM WITH THE ENGINE OR IS IT JUST A FAULTY LIGHT. THE START/STOP FEATURE DOESN'T ALARM ME AS MUCH, BUT IT ADDS TO THE COMPLEXITY OF THE ENGINE ISSUE.
Mfg Campaign: 11404333
Recall Date: Mar 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THESE ENGINE IS USING UP ALL THE OIL EVERY 1000 MILES
Corrective Action:
THESE ENGINE IS USING UP ALL THE OIL EVERY 1000 MILES
Additional Notes:
THESE ENGINE IS USING UP ALL THE OIL EVERY 1000 MILES
Mfg Campaign: 11403880
Recall Date: Mar 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TURNING RIGHT ONTO A STREET AND MY CAR COMPLETELY SHUT OFF - I HAD TO STOP COMPLETELY AND CUT IT BACK ON THEN MY LOW OIL PRESSURE LIKE CAME ON. ONCE WE GOT THE VEHICLE HOME AND CHECKED THE OIL WE REALIZED IT WAS VERY DANGEROUSLY LOW AND THIS WAS IN BETWEEN 5,000 MILE OIL CHANGES ... WE HAD TO ADD OIL TO GET IT TO THE MECHANIC SHOP JUST TO GET THE CAR LOOKED AT. THIS HAS HAPPENED AGAIN SINCE AND I HAVE TAKEN IT TO THE DEALERSHIP
Corrective Action:
TURNING RIGHT ONTO A STREET AND MY CAR COMPLETELY SHUT OFF - I HAD TO STOP COMPLETELY AND CUT IT BACK ON THEN MY LOW OIL PRESSURE LIKE CAME ON. ONCE WE GOT THE VEHICLE HOME AND CHECKED THE OIL WE REALIZED IT WAS VERY DANGEROUSLY LOW AND THIS WAS IN BETWEEN 5,000 MILE OIL CHANGES ... WE HAD TO ADD OIL TO GET IT TO THE MECHANIC SHOP JUST TO GET THE CAR LOOKED AT. THIS HAS HAPPENED AGAIN SINCE AND I HAVE TAKEN IT TO THE DEALERSHIP
Additional Notes:
TURNING RIGHT ONTO A STREET AND MY CAR COMPLETELY SHUT OFF - I HAD TO STOP COMPLETELY AND CUT IT BACK ON THEN MY LOW OIL PRESSURE LIKE CAME ON. ONCE WE GOT THE VEHICLE HOME AND CHECKED THE OIL WE REALIZED IT WAS VERY DANGEROUSLY LOW AND THIS WAS IN BETWEEN 5,000 MILE OIL CHANGES ... WE HAD TO ADD OIL TO GET IT TO THE MECHANIC SHOP JUST TO GET THE CAR LOOKED AT. THIS HAS HAPPENED AGAIN SINCE AND I HAVE TAKEN IT TO THE DEALERSHIP
Mfg Campaign: 11403330
Recall Date: Mar 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TURNING RIGHT ONTO A STREET AND MY CAR COMPLETELY SHUT OFF - I HAD TO STOP COMPLETELY AND CUT IT BACK ON THEN MY LOW OIL PRESSURE LIKE CAME ON. ONCE WE GOT THE VEHICLE HOME AND CHECKED THE OIL WE REALIZED IT WAS VERY DANGEROUSLY LOW AND THIS WAS IN BETWEEN 5,000 MILE OIL CHANGES ... WE HAD TO ADD OIL TO GET IT TO THE MECHANIC SHOP JUST TO GET THE CAR LOOKED AT. THIS HAS HAPPENED AGAIN SINCE AND I HAVE TAKEN IT TO THE DEALERSHIP
Corrective Action:
TURNING RIGHT ONTO A STREET AND MY CAR COMPLETELY SHUT OFF - I HAD TO STOP COMPLETELY AND CUT IT BACK ON THEN MY LOW OIL PRESSURE LIKE CAME ON. ONCE WE GOT THE VEHICLE HOME AND CHECKED THE OIL WE REALIZED IT WAS VERY DANGEROUSLY LOW AND THIS WAS IN BETWEEN 5,000 MILE OIL CHANGES ... WE HAD TO ADD OIL TO GET IT TO THE MECHANIC SHOP JUST TO GET THE CAR LOOKED AT. THIS HAS HAPPENED AGAIN SINCE AND I HAVE TAKEN IT TO THE DEALERSHIP
Additional Notes:
TURNING RIGHT ONTO A STREET AND MY CAR COMPLETELY SHUT OFF - I HAD TO STOP COMPLETELY AND CUT IT BACK ON THEN MY LOW OIL PRESSURE LIKE CAME ON. ONCE WE GOT THE VEHICLE HOME AND CHECKED THE OIL WE REALIZED IT WAS VERY DANGEROUSLY LOW AND THIS WAS IN BETWEEN 5,000 MILE OIL CHANGES ... WE HAD TO ADD OIL TO GET IT TO THE MECHANIC SHOP JUST TO GET THE CAR LOOKED AT. THIS HAS HAPPENED AGAIN SINCE AND I HAVE TAKEN IT TO THE DEALERSHIP
Mfg Campaign: 11403330
Recall Date: Mar 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TURNING RIGHT ONTO A STREET AND MY CAR COMPLETELY SHUT OFF - I HAD TO STOP COMPLETELY AND CUT IT BACK ON THEN MY LOW OIL PRESSURE LIKE CAME ON. ONCE WE GOT THE VEHICLE HOME AND CHECKED THE OIL WE REALIZED IT WAS VERY DANGEROUSLY LOW AND THIS WAS IN BETWEEN 5,000 MILE OIL CHANGES ... WE HAD TO ADD OIL TO GET IT TO THE MECHANIC SHOP JUST TO GET THE CAR LOOKED AT. THIS HAS HAPPENED AGAIN SINCE AND I HAVE TAKEN IT TO THE DEALERSHIP
Corrective Action:
TURNING RIGHT ONTO A STREET AND MY CAR COMPLETELY SHUT OFF - I HAD TO STOP COMPLETELY AND CUT IT BACK ON THEN MY LOW OIL PRESSURE LIKE CAME ON. ONCE WE GOT THE VEHICLE HOME AND CHECKED THE OIL WE REALIZED IT WAS VERY DANGEROUSLY LOW AND THIS WAS IN BETWEEN 5,000 MILE OIL CHANGES ... WE HAD TO ADD OIL TO GET IT TO THE MECHANIC SHOP JUST TO GET THE CAR LOOKED AT. THIS HAS HAPPENED AGAIN SINCE AND I HAVE TAKEN IT TO THE DEALERSHIP
Additional Notes:
TURNING RIGHT ONTO A STREET AND MY CAR COMPLETELY SHUT OFF - I HAD TO STOP COMPLETELY AND CUT IT BACK ON THEN MY LOW OIL PRESSURE LIKE CAME ON. ONCE WE GOT THE VEHICLE HOME AND CHECKED THE OIL WE REALIZED IT WAS VERY DANGEROUSLY LOW AND THIS WAS IN BETWEEN 5,000 MILE OIL CHANGES ... WE HAD TO ADD OIL TO GET IT TO THE MECHANIC SHOP JUST TO GET THE CAR LOOKED AT. THIS HAS HAPPENED AGAIN SINCE AND I HAVE TAKEN IT TO THE DEALERSHIP
Mfg Campaign: 11403330
Recall Date: Mar 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
ALIGNMENT WENT OUT ON CAMBER, NO FACTORY ADJUSTMENT IS AVAILABLE. THE CHOICE IS WEAR TIRES UNEVEN AND RISK A BLOW OUT OR PUT IN AFTER MARKET ADJUSTMENTS. ALIGNMENT IS A NORMAL PART OF THE MAINTENANCE OF THE VEHICLE, NOT MAKING THE ADJUSTMENTS AVAILABLE IS WRONG AND MAKES THE VEHICLE UNSAFE TO DRIVE WITHOUT GREATER COST TO THE CONSUMER.
Corrective Action:
ALIGNMENT WENT OUT ON CAMBER, NO FACTORY ADJUSTMENT IS AVAILABLE. THE CHOICE IS WEAR TIRES UNEVEN AND RISK A BLOW OUT OR PUT IN AFTER MARKET ADJUSTMENTS. ALIGNMENT IS A NORMAL PART OF THE MAINTENANCE OF THE VEHICLE, NOT MAKING THE ADJUSTMENTS AVAILABLE IS WRONG AND MAKES THE VEHICLE UNSAFE TO DRIVE WITHOUT GREATER COST TO THE CONSUMER.
Additional Notes:
ALIGNMENT WENT OUT ON CAMBER, NO FACTORY ADJUSTMENT IS AVAILABLE. THE CHOICE IS WEAR TIRES UNEVEN AND RISK A BLOW OUT OR PUT IN AFTER MARKET ADJUSTMENTS. ALIGNMENT IS A NORMAL PART OF THE MAINTENANCE OF THE VEHICLE, NOT MAKING THE ADJUSTMENTS AVAILABLE IS WRONG AND MAKES THE VEHICLE UNSAFE TO DRIVE WITHOUT GREATER COST TO THE CONSUMER.
Mfg Campaign: 11402581
Recall Date: Mar 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
ALIGNMENT WENT OUT ON CAMBER, NO FACTORY ADJUSTMENT IS AVAILABLE. THE CHOICE IS WEAR TIRES UNEVEN AND RISK A BLOW OUT OR PUT IN AFTER MARKET ADJUSTMENTS. ALIGNMENT IS A NORMAL PART OF THE MAINTENANCE OF THE VEHICLE, NOT MAKING THE ADJUSTMENTS AVAILABLE IS WRONG AND MAKES THE VEHICLE UNSAFE TO DRIVE WITHOUT GREATER COST TO THE CONSUMER.
Corrective Action:
ALIGNMENT WENT OUT ON CAMBER, NO FACTORY ADJUSTMENT IS AVAILABLE. THE CHOICE IS WEAR TIRES UNEVEN AND RISK A BLOW OUT OR PUT IN AFTER MARKET ADJUSTMENTS. ALIGNMENT IS A NORMAL PART OF THE MAINTENANCE OF THE VEHICLE, NOT MAKING THE ADJUSTMENTS AVAILABLE IS WRONG AND MAKES THE VEHICLE UNSAFE TO DRIVE WITHOUT GREATER COST TO THE CONSUMER.
Additional Notes:
ALIGNMENT WENT OUT ON CAMBER, NO FACTORY ADJUSTMENT IS AVAILABLE. THE CHOICE IS WEAR TIRES UNEVEN AND RISK A BLOW OUT OR PUT IN AFTER MARKET ADJUSTMENTS. ALIGNMENT IS A NORMAL PART OF THE MAINTENANCE OF THE VEHICLE, NOT MAKING THE ADJUSTMENTS AVAILABLE IS WRONG AND MAKES THE VEHICLE UNSAFE TO DRIVE WITHOUT GREATER COST TO THE CONSUMER.
Mfg Campaign: 11402581
Recall Date: Mar 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE WILL RANDOMLY SHUT DOWN WHILE DRIVING. INTERIOR ELECTRICAL STOPS WORKING FIRST. THIS HAS HAPPENED ON A HIGHWAY AND ON A TOWN SIDE STREET. THE STRUT AND SWAY BAR LINKAGE HAVE GONE BAD AND NEED TO BE REPLACED.
Corrective Action:
THE VEHICLE WILL RANDOMLY SHUT DOWN WHILE DRIVING. INTERIOR ELECTRICAL STOPS WORKING FIRST. THIS HAS HAPPENED ON A HIGHWAY AND ON A TOWN SIDE STREET. THE STRUT AND SWAY BAR LINKAGE HAVE GONE BAD AND NEED TO BE REPLACED.
Additional Notes:
THE VEHICLE WILL RANDOMLY SHUT DOWN WHILE DRIVING. INTERIOR ELECTRICAL STOPS WORKING FIRST. THIS HAS HAPPENED ON A HIGHWAY AND ON A TOWN SIDE STREET. THE STRUT AND SWAY BAR LINKAGE HAVE GONE BAD AND NEED TO BE REPLACED.
Mfg Campaign: 11399511
Recall Date: Mar 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
THE VEHICLE WILL RANDOMLY SHUT DOWN WHILE DRIVING. INTERIOR ELECTRICAL STOPS WORKING FIRST. THIS HAS HAPPENED ON A HIGHWAY AND ON A TOWN SIDE STREET. THE STRUT AND SWAY BAR LINKAGE HAVE GONE BAD AND NEED TO BE REPLACED.
Corrective Action:
THE VEHICLE WILL RANDOMLY SHUT DOWN WHILE DRIVING. INTERIOR ELECTRICAL STOPS WORKING FIRST. THIS HAS HAPPENED ON A HIGHWAY AND ON A TOWN SIDE STREET. THE STRUT AND SWAY BAR LINKAGE HAVE GONE BAD AND NEED TO BE REPLACED.
Additional Notes:
THE VEHICLE WILL RANDOMLY SHUT DOWN WHILE DRIVING. INTERIOR ELECTRICAL STOPS WORKING FIRST. THIS HAS HAPPENED ON A HIGHWAY AND ON A TOWN SIDE STREET. THE STRUT AND SWAY BAR LINKAGE HAVE GONE BAD AND NEED TO BE REPLACED.
Mfg Campaign: 11399511
Recall Date: Mar 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE WILL RANDOMLY SHUT DOWN WHILE DRIVING. INTERIOR ELECTRICAL STOPS WORKING FIRST. THIS HAS HAPPENED ON A HIGHWAY AND ON A TOWN SIDE STREET. THE STRUT AND SWAY BAR LINKAGE HAVE GONE BAD AND NEED TO BE REPLACED.
Corrective Action:
THE VEHICLE WILL RANDOMLY SHUT DOWN WHILE DRIVING. INTERIOR ELECTRICAL STOPS WORKING FIRST. THIS HAS HAPPENED ON A HIGHWAY AND ON A TOWN SIDE STREET. THE STRUT AND SWAY BAR LINKAGE HAVE GONE BAD AND NEED TO BE REPLACED.
Additional Notes:
THE VEHICLE WILL RANDOMLY SHUT DOWN WHILE DRIVING. INTERIOR ELECTRICAL STOPS WORKING FIRST. THIS HAS HAPPENED ON A HIGHWAY AND ON A TOWN SIDE STREET. THE STRUT AND SWAY BAR LINKAGE HAVE GONE BAD AND NEED TO BE REPLACED.
Mfg Campaign: 11399511
Recall Date: Mar 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
JEEP HAS STOPPED COLD FOR TWICE IN THE PAST WEEK WHILE IN DRIVE. TRANSMISSION LIGHT CAME ON THE SECOND TIME. I AM AT 76,000 MILES THE TRANSMISSION SHOULD NOT BE GOING OUT YET.
Corrective Action:
JEEP HAS STOPPED COLD FOR TWICE IN THE PAST WEEK WHILE IN DRIVE. TRANSMISSION LIGHT CAME ON THE SECOND TIME. I AM AT 76,000 MILES THE TRANSMISSION SHOULD NOT BE GOING OUT YET.
Additional Notes:
JEEP HAS STOPPED COLD FOR TWICE IN THE PAST WEEK WHILE IN DRIVE. TRANSMISSION LIGHT CAME ON THE SECOND TIME. I AM AT 76,000 MILES THE TRANSMISSION SHOULD NOT BE GOING OUT YET.
Mfg Campaign: 11399257
Recall Date: Mar 5, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED AFTER SEVERAL MINUTES SHE WAS ABLE TO RESTART VEHICLE. THE CONTACT STATED SHE HAD EXPERIENCED THE FAILURE MULTIPLE TIMES. THE CONTACT STATED ON ONE OCCASION THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER SUBURBAN CHRYSLER DODGE JEEP RAM OF GARDEN CITY (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 336-4712) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED AFTER SEVERAL MINUTES SHE WAS ABLE TO RESTART VEHICLE. THE CONTACT STATED SHE HAD EXPERIENCED THE FAILURE MULTIPLE TIMES. THE CONTACT STATED ON ONE OCCASION THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER SUBURBAN CHRYSLER DODGE JEEP RAM OF GARDEN CITY (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 336-4712) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED AFTER SEVERAL MINUTES SHE WAS ABLE TO RESTART VEHICLE. THE CONTACT STATED SHE HAD EXPERIENCED THE FAILURE MULTIPLE TIMES. THE CONTACT STATED ON ONE OCCASION THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER SUBURBAN CHRYSLER DODGE JEEP RAM OF GARDEN CITY (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 336-4712) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Mfg Campaign: 11399094
Recall Date: Mar 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE TRANSMISSION JERKED WHICH FELT LIKE IT WENT IN REVERSE WHILE DRIVING DOWN THE ROAD
Corrective Action:
THE TRANSMISSION JERKED WHICH FELT LIKE IT WENT IN REVERSE WHILE DRIVING DOWN THE ROAD
Additional Notes:
THE TRANSMISSION JERKED WHICH FELT LIKE IT WENT IN REVERSE WHILE DRIVING DOWN THE ROAD
Mfg Campaign: 11398758
Recall Date: Mar 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FOR MONTHS MY JEEP HAS HAD ISSUES. ALL THE DASH LIGHTS WILL LIGHT UP WARNING ME OF ISSUES. THE JEEP HAS STOPPED DEAD WHILE DRIVING AND NO WARNING . THERE ARE TIMES I START THE JEEP AN LIGHTS COME SO I TURN IT OFF AND RESTART AND THE LIGHTS GO AWAY. OTHER TIMES I WILL BE DRIVING AND THE LIGHTS COME ON. I HAVE REPLACED BOTH BATTERIES, A PLUG UNDER THE HOOD, AND THE PCM MODULE WAS REPAIRED BY A DEALERSHIP. TODAY I WAS DRIVING AN ALL LIGHTS CAME ON, THE JEEP SHUT OFF, AND IT TOOK ALMOST 20 MINUTES BEFORE THE JEEP WOULD START. I HAD IT PUT ON A DIAGNOSTIC MACHINE TODAY AND THEY SUGGESTED TAKE BACK TO THE DEALERSHIP DUE TO CODES. THESE ARE THE CODES C2502, P2504, AMD P2AF5. I WAS TOLD I NO LONGER AM COVERED UNDER WARRANTY HOWEVER THIS HAS BEEN ONGOING AND ITS A 2018 JEEP. *TR
Corrective Action:
FOR MONTHS MY JEEP HAS HAD ISSUES. ALL THE DASH LIGHTS WILL LIGHT UP WARNING ME OF ISSUES. THE JEEP HAS STOPPED DEAD WHILE DRIVING AND NO WARNING . THERE ARE TIMES I START THE JEEP AN LIGHTS COME SO I TURN IT OFF AND RESTART AND THE LIGHTS GO AWAY. OTHER TIMES I WILL BE DRIVING AND THE LIGHTS COME ON. I HAVE REPLACED BOTH BATTERIES, A PLUG UNDER THE HOOD, AND THE PCM MODULE WAS REPAIRED BY A DEALERSHIP. TODAY I WAS DRIVING AN ALL LIGHTS CAME ON, THE JEEP SHUT OFF, AND IT TOOK ALMOST 20 MINUTES BEFORE THE JEEP WOULD START. I HAD IT PUT ON A DIAGNOSTIC MACHINE TODAY AND THEY SUGGESTED TAKE BACK TO THE DEALERSHIP DUE TO CODES. THESE ARE THE CODES C2502, P2504, AMD P2AF5. I WAS TOLD I NO LONGER AM COVERED UNDER WARRANTY HOWEVER THIS HAS BEEN ONGOING AND ITS A 2018 JEEP. *TR
Additional Notes:
FOR MONTHS MY JEEP HAS HAD ISSUES. ALL THE DASH LIGHTS WILL LIGHT UP WARNING ME OF ISSUES. THE JEEP HAS STOPPED DEAD WHILE DRIVING AND NO WARNING . THERE ARE TIMES I START THE JEEP AN LIGHTS COME SO I TURN IT OFF AND RESTART AND THE LIGHTS GO AWAY. OTHER TIMES I WILL BE DRIVING AND THE LIGHTS COME ON. I HAVE REPLACED BOTH BATTERIES, A PLUG UNDER THE HOOD, AND THE PCM MODULE WAS REPAIRED BY A DEALERSHIP. TODAY I WAS DRIVING AN ALL LIGHTS CAME ON, THE JEEP SHUT OFF, AND IT TOOK ALMOST 20 MINUTES BEFORE THE JEEP WOULD START. I HAD IT PUT ON A DIAGNOSTIC MACHINE TODAY AND THEY SUGGESTED TAKE BACK TO THE DEALERSHIP DUE TO CODES. THESE ARE THE CODES C2502, P2504, AMD P2AF5. I WAS TOLD I NO LONGER AM COVERED UNDER WARRANTY HOWEVER THIS HAS BEEN ONGOING AND ITS A 2018 JEEP. *TR
Mfg Campaign: 11398064
Recall Date: Feb 26, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
FOR MONTHS MY JEEP HAS HAD ISSUES. ALL THE DASH LIGHTS WILL LIGHT UP WARNING ME OF ISSUES. THE JEEP HAS STOPPED DEAD WHILE DRIVING AND NO WARNING . THERE ARE TIMES I START THE JEEP AN LIGHTS COME SO I TURN IT OFF AND RESTART AND THE LIGHTS GO AWAY. OTHER TIMES I WILL BE DRIVING AND THE LIGHTS COME ON. I HAVE REPLACED BOTH BATTERIES, A PLUG UNDER THE HOOD, AND THE PCM MODULE WAS REPAIRED BY A DEALERSHIP. TODAY I WAS DRIVING AN ALL LIGHTS CAME ON, THE JEEP SHUT OFF, AND IT TOOK ALMOST 20 MINUTES BEFORE THE JEEP WOULD START. I HAD IT PUT ON A DIAGNOSTIC MACHINE TODAY AND THEY SUGGESTED TAKE BACK TO THE DEALERSHIP DUE TO CODES. THESE ARE THE CODES C2502, P2504, AMD P2AF5. I WAS TOLD I NO LONGER AM COVERED UNDER WARRANTY HOWEVER THIS HAS BEEN ONGOING AND ITS A 2018 JEEP. *TR
Corrective Action:
FOR MONTHS MY JEEP HAS HAD ISSUES. ALL THE DASH LIGHTS WILL LIGHT UP WARNING ME OF ISSUES. THE JEEP HAS STOPPED DEAD WHILE DRIVING AND NO WARNING . THERE ARE TIMES I START THE JEEP AN LIGHTS COME SO I TURN IT OFF AND RESTART AND THE LIGHTS GO AWAY. OTHER TIMES I WILL BE DRIVING AND THE LIGHTS COME ON. I HAVE REPLACED BOTH BATTERIES, A PLUG UNDER THE HOOD, AND THE PCM MODULE WAS REPAIRED BY A DEALERSHIP. TODAY I WAS DRIVING AN ALL LIGHTS CAME ON, THE JEEP SHUT OFF, AND IT TOOK ALMOST 20 MINUTES BEFORE THE JEEP WOULD START. I HAD IT PUT ON A DIAGNOSTIC MACHINE TODAY AND THEY SUGGESTED TAKE BACK TO THE DEALERSHIP DUE TO CODES. THESE ARE THE CODES C2502, P2504, AMD P2AF5. I WAS TOLD I NO LONGER AM COVERED UNDER WARRANTY HOWEVER THIS HAS BEEN ONGOING AND ITS A 2018 JEEP. *TR
Additional Notes:
FOR MONTHS MY JEEP HAS HAD ISSUES. ALL THE DASH LIGHTS WILL LIGHT UP WARNING ME OF ISSUES. THE JEEP HAS STOPPED DEAD WHILE DRIVING AND NO WARNING . THERE ARE TIMES I START THE JEEP AN LIGHTS COME SO I TURN IT OFF AND RESTART AND THE LIGHTS GO AWAY. OTHER TIMES I WILL BE DRIVING AND THE LIGHTS COME ON. I HAVE REPLACED BOTH BATTERIES, A PLUG UNDER THE HOOD, AND THE PCM MODULE WAS REPAIRED BY A DEALERSHIP. TODAY I WAS DRIVING AN ALL LIGHTS CAME ON, THE JEEP SHUT OFF, AND IT TOOK ALMOST 20 MINUTES BEFORE THE JEEP WOULD START. I HAD IT PUT ON A DIAGNOSTIC MACHINE TODAY AND THEY SUGGESTED TAKE BACK TO THE DEALERSHIP DUE TO CODES. THESE ARE THE CODES C2502, P2504, AMD P2AF5. I WAS TOLD I NO LONGER AM COVERED UNDER WARRANTY HOWEVER THIS HAS BEEN ONGOING AND ITS A 2018 JEEP. *TR
Mfg Campaign: 11398064
Recall Date: Feb 26, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE STALLED WHILE DRIVING AT FAST SPEED
Corrective Action:
ENGINE STALLED WHILE DRIVING AT FAST SPEED
Additional Notes:
ENGINE STALLED WHILE DRIVING AT FAST SPEED
Mfg Campaign: 11398110
Recall Date: Feb 26, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
HAND BRAKE, PART # 6MF41LXH-AA, SWITCH BR 08058060, DUE TO VEHICLE DESIGN AND BEING ACCEPTABLE TO UNDERNEATH RAIN WATER, PUDDLES, SLUSSHES, BUT NO HIGH WATERS OR FLOODS, WHEN ENGAGED IN PARK WILL NOT DISENGAGE,AND NOT MOVABLE, AND MUST BE TRANSPORTED TO BE FACTORY OR DEALER REPAIRED/ REPLACEED AT A HIGH OWNER EXPENSE PLUS THE INCONVIENCE OF NOT HAVING USE OF THE JEEP.
Corrective Action:
HAND BRAKE, PART # 6MF41LXH-AA, SWITCH BR 08058060, DUE TO VEHICLE DESIGN AND BEING ACCEPTABLE TO UNDERNEATH RAIN WATER, PUDDLES, SLUSSHES, BUT NO HIGH WATERS OR FLOODS, WHEN ENGAGED IN PARK WILL NOT DISENGAGE,AND NOT MOVABLE, AND MUST BE TRANSPORTED TO BE FACTORY OR DEALER REPAIRED/ REPLACEED AT A HIGH OWNER EXPENSE PLUS THE INCONVIENCE OF NOT HAVING USE OF THE JEEP.
Additional Notes:
HAND BRAKE, PART # 6MF41LXH-AA, SWITCH BR 08058060, DUE TO VEHICLE DESIGN AND BEING ACCEPTABLE TO UNDERNEATH RAIN WATER, PUDDLES, SLUSSHES, BUT NO HIGH WATERS OR FLOODS, WHEN ENGAGED IN PARK WILL NOT DISENGAGE,AND NOT MOVABLE, AND MUST BE TRANSPORTED TO BE FACTORY OR DEALER REPAIRED/ REPLACEED AT A HIGH OWNER EXPENSE PLUS THE INCONVIENCE OF NOT HAVING USE OF THE JEEP.
Mfg Campaign: 11397772
Recall Date: Feb 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
HAND BRAKE, PART # 6MF41LXH-AA, SWITCH BR 08058060, DUE TO VEHICLE DESIGN AND BEING ACCEPTABLE TO UNDERNEATH RAIN WATER, PUDDLES, SLUSSHES, BUT NO HIGH WATERS OR FLOODS, WHEN ENGAGED IN PARK WILL NOT DISENGAGE,AND NOT MOVABLE, AND MUST BE TRANSPORTED TO BE FACTORY OR DEALER REPAIRED/ REPLACEED AT A HIGH OWNER EXPENSE PLUS THE INCONVIENCE OF NOT HAVING USE OF THE JEEP.
Corrective Action:
HAND BRAKE, PART # 6MF41LXH-AA, SWITCH BR 08058060, DUE TO VEHICLE DESIGN AND BEING ACCEPTABLE TO UNDERNEATH RAIN WATER, PUDDLES, SLUSSHES, BUT NO HIGH WATERS OR FLOODS, WHEN ENGAGED IN PARK WILL NOT DISENGAGE,AND NOT MOVABLE, AND MUST BE TRANSPORTED TO BE FACTORY OR DEALER REPAIRED/ REPLACEED AT A HIGH OWNER EXPENSE PLUS THE INCONVIENCE OF NOT HAVING USE OF THE JEEP.
Additional Notes:
HAND BRAKE, PART # 6MF41LXH-AA, SWITCH BR 08058060, DUE TO VEHICLE DESIGN AND BEING ACCEPTABLE TO UNDERNEATH RAIN WATER, PUDDLES, SLUSSHES, BUT NO HIGH WATERS OR FLOODS, WHEN ENGAGED IN PARK WILL NOT DISENGAGE,AND NOT MOVABLE, AND MUST BE TRANSPORTED TO BE FACTORY OR DEALER REPAIRED/ REPLACEED AT A HIGH OWNER EXPENSE PLUS THE INCONVIENCE OF NOT HAVING USE OF THE JEEP.
Mfg Campaign: 11397772
Recall Date: Feb 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR NEEDED A NEW ENGINE ABOUT 2 MONTHS AGO FOR BURNING OIL. DURING THIS TIME I STALLED ON A BUSY ROAD AND SOMEONE ALMOST HIT ME. LAST WEEK I WAS IN FLORIDA AND MY CAR WOULD NOT START, IT THEN STARTED SMOKING UNDERNEATH AND A SMALL FIRE WAS STARTED. THE CAR WAS TOWED TO CHRYSLER DEALERSHIP AND IS CURRENTLY STILL THERE WITH AN CHRYSLER ENGINEER COMING TO INSPECT WHAT HAPPENED. I HAVE ATTACHED A COPY OF THE TEXT MESSAGE EXCHANGE WITH CHRYSLER DEALERSHIP IN FLORIDA TO DESCRIBE THE ISSUE. THE WHAT SOUNDS LIKE AN ELECTRICAL FIRE OCCURRED ON 2/6/21. THE ENGINE WAS REPLACED ABOUT 2 MONTHS AGO. THIS CAR IS EXTREMELY UNSAFE.
Corrective Action:
CAR NEEDED A NEW ENGINE ABOUT 2 MONTHS AGO FOR BURNING OIL. DURING THIS TIME I STALLED ON A BUSY ROAD AND SOMEONE ALMOST HIT ME. LAST WEEK I WAS IN FLORIDA AND MY CAR WOULD NOT START, IT THEN STARTED SMOKING UNDERNEATH AND A SMALL FIRE WAS STARTED. THE CAR WAS TOWED TO CHRYSLER DEALERSHIP AND IS CURRENTLY STILL THERE WITH AN CHRYSLER ENGINEER COMING TO INSPECT WHAT HAPPENED. I HAVE ATTACHED A COPY OF THE TEXT MESSAGE EXCHANGE WITH CHRYSLER DEALERSHIP IN FLORIDA TO DESCRIBE THE ISSUE. THE WHAT SOUNDS LIKE AN ELECTRICAL FIRE OCCURRED ON 2/6/21. THE ENGINE WAS REPLACED ABOUT 2 MONTHS AGO. THIS CAR IS EXTREMELY UNSAFE.
Additional Notes:
CAR NEEDED A NEW ENGINE ABOUT 2 MONTHS AGO FOR BURNING OIL. DURING THIS TIME I STALLED ON A BUSY ROAD AND SOMEONE ALMOST HIT ME. LAST WEEK I WAS IN FLORIDA AND MY CAR WOULD NOT START, IT THEN STARTED SMOKING UNDERNEATH AND A SMALL FIRE WAS STARTED. THE CAR WAS TOWED TO CHRYSLER DEALERSHIP AND IS CURRENTLY STILL THERE WITH AN CHRYSLER ENGINEER COMING TO INSPECT WHAT HAPPENED. I HAVE ATTACHED A COPY OF THE TEXT MESSAGE EXCHANGE WITH CHRYSLER DEALERSHIP IN FLORIDA TO DESCRIBE THE ISSUE. THE WHAT SOUNDS LIKE AN ELECTRICAL FIRE OCCURRED ON 2/6/21. THE ENGINE WAS REPLACED ABOUT 2 MONTHS AGO. THIS CAR IS EXTREMELY UNSAFE.
Mfg Campaign: 11396749
Recall Date: Feb 18, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR NEEDED A NEW ENGINE ABOUT 2 MONTHS AGO FOR BURNING OIL. DURING THIS TIME I STALLED ON A BUSY ROAD AND SOMEONE ALMOST HIT ME. LAST WEEK I WAS IN FLORIDA AND MY CAR WOULD NOT START, IT THEN STARTED SMOKING UNDERNEATH AND A SMALL FIRE WAS STARTED. THE CAR WAS TOWED TO CHRYSLER DEALERSHIP AND IS CURRENTLY STILL THERE WITH AN CHRYSLER ENGINEER COMING TO INSPECT WHAT HAPPENED. I HAVE ATTACHED A COPY OF THE TEXT MESSAGE EXCHANGE WITH CHRYSLER DEALERSHIP IN FLORIDA TO DESCRIBE THE ISSUE. THE WHAT SOUNDS LIKE AN ELECTRICAL FIRE OCCURRED ON 2/6/21. THE ENGINE WAS REPLACED ABOUT 2 MONTHS AGO. THIS CAR IS EXTREMELY UNSAFE.
Corrective Action:
CAR NEEDED A NEW ENGINE ABOUT 2 MONTHS AGO FOR BURNING OIL. DURING THIS TIME I STALLED ON A BUSY ROAD AND SOMEONE ALMOST HIT ME. LAST WEEK I WAS IN FLORIDA AND MY CAR WOULD NOT START, IT THEN STARTED SMOKING UNDERNEATH AND A SMALL FIRE WAS STARTED. THE CAR WAS TOWED TO CHRYSLER DEALERSHIP AND IS CURRENTLY STILL THERE WITH AN CHRYSLER ENGINEER COMING TO INSPECT WHAT HAPPENED. I HAVE ATTACHED A COPY OF THE TEXT MESSAGE EXCHANGE WITH CHRYSLER DEALERSHIP IN FLORIDA TO DESCRIBE THE ISSUE. THE WHAT SOUNDS LIKE AN ELECTRICAL FIRE OCCURRED ON 2/6/21. THE ENGINE WAS REPLACED ABOUT 2 MONTHS AGO. THIS CAR IS EXTREMELY UNSAFE.
Additional Notes:
CAR NEEDED A NEW ENGINE ABOUT 2 MONTHS AGO FOR BURNING OIL. DURING THIS TIME I STALLED ON A BUSY ROAD AND SOMEONE ALMOST HIT ME. LAST WEEK I WAS IN FLORIDA AND MY CAR WOULD NOT START, IT THEN STARTED SMOKING UNDERNEATH AND A SMALL FIRE WAS STARTED. THE CAR WAS TOWED TO CHRYSLER DEALERSHIP AND IS CURRENTLY STILL THERE WITH AN CHRYSLER ENGINEER COMING TO INSPECT WHAT HAPPENED. I HAVE ATTACHED A COPY OF THE TEXT MESSAGE EXCHANGE WITH CHRYSLER DEALERSHIP IN FLORIDA TO DESCRIBE THE ISSUE. THE WHAT SOUNDS LIKE AN ELECTRICAL FIRE OCCURRED ON 2/6/21. THE ENGINE WAS REPLACED ABOUT 2 MONTHS AGO. THIS CAR IS EXTREMELY UNSAFE.
Mfg Campaign: 11396749
Recall Date: Feb 18, 2021
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